Our UK and international parcel services and prices - It's easy to send express, priority and value services with Parcelforce Worldwide ...
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Our UK and
international parcel
services and prices Effective from 15th July 2013
It’s easy to send express, priority and
value services with Parcelforce Worldwide
See inside for your
chance to WIN a £250
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to enter the prize draw.
The One4all® gift card is a multi-store gift card which can
be spent at over 17,000 outlets nationwide including leading
high-street retailers.
* The last date for entry is 31st March 2014.
Terms and conditions apply. Please visit parcelforce.com/terms
2
Introduction Contents
It’s never been easier to Welcome to our UK services 5
send express, priority UK summary 6-7
and value services with
UK services 8-9
Parcelforce Worldwide.
International
Just visit one of 11,500 Post
services 10-12
Office® branches with your
parcel and pay for your Pricing
service at the counter or information 13-16
Post & Go at a dedicated Parcel and
express kiosk†. packaging guidelines 17-18
Our outstanding quality of Prohibitions
service levels (in excess of and restrictions 19-21
98% delivered on time) mean Compensation
you can trust Parcelforce and refunds 22-23
Worldwide to deliver.
Drop & Go 24
†
Post & Go is available at selected Post Office® branches only.
Why not do your bit for climate change
by supporting the Woodland Trust*?
Simply choose our Woodland Carbon
Option at Post Office® branches by
donating 5p for a UK delivery, or 10p
for an international destination**, to
support the protection and expansion
of forests and woodlands that absorb
greenhouse gases.
* Woodland Trust is a charity registered in England and Wales
(No.294344) and in Scotland (No.SCO38885).
** Donations are out of scope of VAT and are
collected on
behalf of the Woodland Trust and passed directly 3
to them.
Around the corner,
around the world
It’s easy to send UK and international
deliveries with Parcelforce Worldwide
3 easy steps
to send your parcel
1 Securely pack your parcel
2 Access our services via
11,500 Post Office® branches
3 Pay for your service
at the counter or just
Post & Go at a dedicated
express kiosk!†
Post & Go allows you to
swiftly send parcels and
packets with self service
kiosks, which are available
at selected larger branches.
†
Post & Go is available at selected Post Office® branches only
4
Welcome to
our UK services
Parcelforce Worldwide and
Royal Mail have updated their
parcel services to help you
choose the most appropriate
service for your needs; whether
your item is urgent, requires proof
of delivery on arrival, or simply
requires the best value service.
Guaranteed*
†
Ideal when you need to be
absolutely sure your parcel
will arrive at its destination the
next day or if you’re sending
valuable items.
Confirmed
A great value option for the
majority of today’s delivery
requirements, when you need
the added reassurance that your
item has reached its destination.
Standard
The perfect solution for
non-urgent items.
*P
arcelforce Worldwide’s guarantee definition: A refund of the whole
or a proportionate part of the consignment charges in the event of late
delivery in line with our UK or International Conditions of Carriage for
Retail Services. Delivery time begins from date of collection.
†
n time delivery or your money back.
O
Conditions apply www.royalmail.com/specialdelivery
†
oyal Mail guarantee delivery by 9am to more than 98% of all
R
UK addresses depending on the service selected. 9am delivery
is subject to recipient availability. Conditions apply.
5
Sending a parcel in the UK
is as easy as 1,2,3...
Guaranteed
Guaranteed*
†
1 Timed next day delivery
2 Confirmed
With proof of delivery
3 Standard
Great value delivery
* Parcelforce Worldwide guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery in line
6 with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
Parcelforce Worldwide
express9
What’s included:
UK parcel services
express10
Our Guaranteed
• Full tracking
expressAM
• Choice of 9am, 10am,12 noon,
express24 1pm or 24 hour delivery times
Royal Mail Special Delivery • Proof of delivery with signature
Guaranteed by 9am™ • Includes compensation
Royal Mail Special Delivery
Guaranteed by 1pm™
Parcelforce Worldwide
express48
UK parcel services
What’s included:
Our Confirmed
• Proof of delivery with signature
Royal Mail Signed For™ • Choice of next day,
1st Class
2 or 3 day delivery
• Includes compensation
Royal Mail Signed For™
2nd Class
Parcelforce Worldwide
express48
UK parcel services
What’s included:
Our Standard
• Choice of next day,
Royal Mail 1st Class 2 or 3 day delivery
• Includes compensation
Royal Mail 2nd Class
†
On time delivery or your money back. Conditions apply www.royalmail.com/specialdelivery
†
oyal Mail guarantee delivery by 9am to more than 98% of all UK addresses depending on the service selected.
R
9am delivery is subject to recipient availability. Conditions apply.
7
Do you need a delivery
in the UK from next day?
Our range of guaranteed* UK express services offers great
value for money, with a choice of convenient delivery times to
suit your needs. Ideal for small businesses, eBayers, students
and everyday customers.
Our UK express services at a glance
from £39.96 delivery next working day by 9am‡
from £29.96 delivery next working day by 10am‡
from £19.96 delivery next working day by 12 noon‡
from £15.96 delivery next working day by close of business‡
from £11.96 delivery within 2 working days by close of business‡
Sending more than
one parcel to the same
UK address?
Ask about our competitive consignment rates at the counter
(a maximum of 15 parcels can be sent per consignment).
For example:
Two parcels weighing 2kg and 4kg with a total weight of
6kg being sent by express24 to the same UK address would
cost £32.88. If they were sent together it would cost £19.92,
saving you £12.96!
Please note:
The Channel
‡
Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.
Islands are classified
*G
uarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event
as international
of late delivery in line with our UK or International Conditions of Carriage for Retail Services. Delivery time destinations.
begins from date of collection.
8
What’s included with
UK express
UK express?
All of the following features are included with our
UK express services. Please check the weight and
size of your parcel before sending it. For added peace
of mind you can track your parcel to its final destination.
Fully tracked
from when your parcel is collected to when
it’s delivered at parcelforce.com/track
Signature on delivery
signed electronically, with signature available
online within 8 minutes of delivery hat
parcelforce.com 24
Generous weight limit
24can
individual parcels
h
weigh up to 30kg
Size
maximum length of 1.5m
and 3mhlength/girth combined
24
Compensation
for your peace of mind, cover
24 h for loss or damage is included
in the price – up to £200 for
express9, 10 and AM and up
to £100 for express24 and 48.
Additional cover can be
24h purchased up to £2500
Weekend delivery
Saturday delivery is available
for an additional charge of £9.00
9Need an international
delivery from next day?
Our international express services offer a great balance of speed
and price with guaranteed* delivery. So whether it’s an overnight parcel
to New York or a package to Australia next week, we’ve got it covered.
Ideal for small businesses, eBayers, students and everyday customers.
Our international express services at a glance
from £41.34 with delivery from next working day to the USA,
Canada and Europe. From 2 working days for the rest of the world
from £32.28 with delivery from 3 working days to Europe
and major destinations worldwide
from £22.98 for an overnight service available from
selected branches in Northern Ireland to the Republic of Ireland
Our value services at a glance
Items can weigh up to 30kg and be a maximum length of 1.5m and 3m length/girth combined.†
from £9.65 with delivery from 4 working days worldwide,
with up to £100 cover for loss or damage included in the price
from £24.20 with delivery from 28 working days worldwide
(not available to European destinations)
Sending more than one For example:
parcel to the same Two parcels weighing 1kg and 2kg
with a total weight of 3kg being sent by
overseas address? globalexpress to the same overseas
address in Germany would cost £98.04.
Ask about our competitive consignment
If they were sent together it would cost
rates at the counter (a maximum of 15
£59.52 so you would save £38.52!
parcels can be sent per consignment).
†
Weight and size limits may vary by destination. Full details can be found at parcelforce.com/countries
* Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery
in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
Please note the Channel Islands are classed as international destinations.
10What’s included with
International express
international express?
All of the following features are included with our globalexpress,
globalpriority and irelandexpress services. Please check the
weight and size of your parcel before sending it. For added
peace of mind you can track your parcel to its final destination.
Fully tracked How quickly will it get there?
from when your parcel is collected to Our international delivery speeds
when it’s delivered, for all destinations are based on the delivery of
with globalexpress and irelandexpress parcels classified as ‘documents’
and major destinations worldwide with (that need no customs inspection)
globalpriority at parcelforce.com/track to major cities and towns.
Please remember that our delivery speeds exclude
Signature on delivery customs clearance time. Outer suburbs and other
24
named confirmation online for all
h outlying areas may take a little longer, so different
delivery times may apply. When sending taxable
merchandise, we suggest that you allow a further day
destinations with globalexpress and major for customs clearance, although this will vary by country.
destinations worldwide with globalpriority.
Signature online for irelandexpress
Generous weight limit
24can
individual parcels
h
weigh up
to 30kg†
Size
maximum length of 1.5m and 3m
length/girth combined†
24 h
Compensation
for your peace of mind, cover for loss or
damage is included in the price – up to £200
24h
24h
for globalexpress and irelandexpress and
up to £100 for globalpriority. Additional
cover can be purchased up to the value
of £2500 depending on the service
24h
Confirmed delivery dates
for globalpriority to South Korea, China,
Australia, Hong Kong, Japan and USA
11Receiving a parcel Importing a parcel
from outside the EU to the UK
Clearance fees, duties and taxes If you are importing a parcel to the UK, we will
If a parcel is received from outside the EU make a charge if we have to hold your parcel
addressed to you, Parcelforce Worldwide while customs process it. To avoid incurring high
will clear the goods through HM Revenue & storage charges, please respond promptly to any
Customs (HMRC). You will be required to pay customs queries. All parcels valued at over £2000
all the relevant import duty, excise duty and VAT, are placed in secure storage until completion of
(as determined by HMRC), together with the HM Revenue & Customs formalities.
clearance fee, details of which will be sent As all duties and taxes are raised by HMRC,
to you by letter. we cannot answer any queries. If you have any
To make things easier, you will be able to pay queries relating to customs, taxes or duties
by credit or debit card on our website at raised by HMRC, please contact HMRC direct
parcelforce.com or over the phone. at www.hmrc.gov.uk and search Notice 143
(A guide for international post users).
Once payment is received, you will be able
to select how and when you would like More information on fees
your parcel delivered. Our clearance and storage fees do vary. For up to
date information, visit parcelforce.com
If you have a general query about import duties
and taxes, contact HMRC on 0845 010 9000.
British Forces Post Office (BFPO)
Available at all Post Office® branches, you can • Unit or Regiment
send parcels to HM Forces personnel using • Operation name (if applicable)
BFPO numbers (with the name, rank, sub-unit • BFPO number
and unit). No country or postcode should be If the parcel you’re sending is meant for
included in the address. someone who is stationed at a BFPO
Maximum length is 1.05m and maximum location, but not themselves a member of
length and girth combined is 2m. Maximum HM Forces (family for example), the parcel
weight of 30kg, except HM Ships (BFPO200-499) must be addressed C/O (‘care of’) the
where the maximum weight is 11kg and some name of the serving Forces member.
operations which are restricted to 2kg. What if the person I am sending to
International prohibitions apply. changes units?
Further information can be found at No problem. Once you have sent the parcel,
www.gov.uk/british-forces-post-office-services BFPO will automatically re-direct it to the new
unit, at no extra cost. However we cannot
What about documentation?
give a guaranteed* delivery speed
A Parcelforce Worldwide BFPO service label must on these services.
be attached and a customs pack fullycompleted. The BFPO Enquiries Team can be contacted
The parcel should include: on 08457 69 79 78 or visit www.gov.uk/
• Service number, rank and name of individual british-forces-post-office-services
for more details
Full details on each country and the international services available can be found on parcelforce.com or ask at the counter.
* Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery in line with
our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
12Need a price?
Prices
UK prices International prices
Parcelforce Worldwide’s range of delivery When you’ve chosen a service for your
speeds gives you a choice based on the parcel, the tables on pages 14-16 will show
urgency of your despatch. you the price of delivery for the country you are
The table on page 14 shows the cost of sending to. When calculating the price of a
each Parcelforce Worldwide UK service. parcel, please round up to the next half kg.
For example, if you’re sending a 9.7kg parcel
Saturday delivery by globalpriority to the Channel Islands, the
For Parcelforce Worldwide UK services cost will be £42.50, the price for 10kg. Prices
purchased from a Post Office® branch, Saturday are in pounds sterling.
delivery (typically between 7am-1pm) can be International deliveries are made during
requested to the majority of UK destinations‡ standard business hours, which may vary
for an additional charge of £9.00. from country to country.
UK zones For international parcels weighing over 10kg,
please ask at the counter for full price details
Listed below are the three UK Zones 1-3. or visit parcelforce.com
Extended delivery times exist for some areas
within these zones. Deliveries are usually made All prices included in this guide are inclusive of
between 7am-5.30pm Monday-Friday. VAT at the appropriate rate.
See parcelforce.com for further information If your business is VAT registered then you
or ask at the counter. can recover VAT on parcel services in the
usual way. Visit parcelforce.com/vat
Zone 1
to find out more.
England, Wales and parts of Scotland,
excluding the Highlands and Islands. All
postcodes not mentioned in Zones 2 and 3.
Competitive pricing
Competitive pricing for more than one parcel
Zone 2
going to the same address.
The Highlands and Islands of Scotland.
Postcodes IV, HS, KA27-28, KW, PA20-49, If you have more than one parcel going to
PA60-78, PH17-26, PH30-44, PH49-50, ZE. the same address you can benefit from our
Zone 3 competitive consignment rates – see pages
Northern Ireland, Isle of Man and Isles of Scilly. 8 and 10 for example calculations on how
Postcodes BT, IM, TR21-25. much you could save. This is available on
all UK Services, globalexpress and
globalpriority only.
Delivery policy
We deliver to an address, not a named individual. When no-one is available to accept
the item, we will try and deliver to a neighbour or local Post Office® branch where it will be
held for 16 days. A card will be left informing the recipient of the attempted delivery and
where the parcel can be collected from. For full details see parcelforce.com
‡
Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.
13Zones 1-3 United Kingdom Zone 4 Channel Islands
express9 globalexpress
express10 globalpriority
expressAM globalvalue
express24 up to 0.5kg £9.65 £35.40 £49.95
up to 1.0kg £10.70 £36.05 £52.25
express48 up to 1.5kg £11.75 £36.70 £54.55
up to 2kg £11.96 £15.96 £19.96 £29.96 £39.96 up to 2.0kg £12.80 £37.35 £56.85
up to 2.5kg £13.85 £38.00 £59.15
up to 5kg £12.92 £16.92 £20.92 £30.92 £40.92
up to 3.0kg £14.40 £38.70 £61.40
up to 10kg £15.92 £19.92 £23.92 £33.92 £43.92 up to 3.5kg £14.95 £39.40 £63.65
up to 4.0kg £15.50 £40.10 £65.90
up to 15kg £22.46 £26.46 £30.46 £40.46 £50.46
up to 4.5kg £16.05 £40.80 £68.15
up to 20kg £27.68 £31.68 £35.68 £45.68 £55.68 up to 5.0kg £16.60 £41.50 £70.40
up to 25kg £38.48 £42.48 £46.48 £56.48 £66.48 up to 5.5kg £17.05 £41.60 £72.90
up to 6.0kg £17.50 £41.70 £75.40
up to 30kg £42.50 £46.50 £50.50 £60.50 £70.50 up to 6.5kg £17.95 £41.80 £77.90
per extra kg £1.38 £1.38 £1.38 £1.38 £1.38 up to 7.0kg £18.40 £41.90 £80.40
up to 7.5kg £18.85 £42.00 £82.90
up to 8.0kg £19.30 £42.10 £85.40
up to 8.5kg £19.75 £42.20 £87.90
up to 9.0kg £20.20 £42.30 £90.40
up to 9.5kg £20.65 £42.40 £92.90
up to 10kg £21.10 £42.50 £95.40
Channel Islands are classified as international destinations.
Zone 5 Republic of Ireland Zone 6 Belgium, Netherlands,
Luxembourg
globalexpress globalexpress
globalpriority globalpriority
globalvalue globalvalue
irelandexpress up to 0.5kg £22.44 £32.28 £41.34
up to 1.0kg £24.72 £33.90 £44.88
up to 0.5kg £22.98 £10.74 £36.42 £45.60
up to 1.0kg £22.98 £13.32 £37.08 £47.88 up to 1.5kg £27.00 £35.52 £48.42
up to 1.5kg £22.98 £15.90 £37.74 £50.16 up to 2.0kg £29.28 £37.14 £51.96
up to 2.0kg £22.98 £18.48 £38.40 £52.44 up to 2.5kg £31.56 £38.76 £55.50
up to 2.5kg £22.98 £21.06 £39.06 £54.72 up to 3.0kg £33.18 £40.38 £58.38
up to 3.0kg £22.98 £22.68 £40.62 £57.90 up to 3.5kg £34.80 £42.00 £61.26
up to 3.5kg £22.98 £24.30 £42.18 £61.08 up to 4.0kg £36.42 £43.62 £64.14
up to 4.0kg £22.98 £25.92 £43.74 £64.26 up to 4.5kg £38.04 £45.24 £67.02
up to 4.5kg £22.98 £27.54 £45.30 £67.44 up to 5.0kg £39.66 £46.86 £69.90
up to 5.0kg £22.98 £29.16 £46.86 £70.62 up to 5.5kg £40.68 £48.06 £71.82
up to 5.5kg £24.30 £30.48 £48.12 £72.18
up to 6.0kg £41.70 £49.26 £73.74
up to 6.0kg £25.62 £31.80 £49.38 £73.74
up to 6.5kg £42.72 £50.46 £75.66
up to 6.5kg £26.94 £33.12 £50.64 £75.30
up to 7.0kg £43.74 £51.66 £77.58
up to 7.0kg £28.26 £34.44 £51.90 £76.86
up to 7.5kg £44.76 £52.86 £79.50
up to 7.5kg £29.58 £35.76 £53.16 £78.42
up to 8.0kg £30.90 £37.08 £54.42 £79.98 up to 8.0kg £45.78 £54.06 £81.42
up to 8.5kg £32.22 £38.40 £55.68 £81.54 up to 8.5kg £46.80 £55.26 £83.34
up to 9.0kg £33.54 £39.72 £56.94 £83.10 up to 9.0kg £47.82 £56.46 £85.26
up to 9.5kg £34.86 £41.04 £58.20 £84.66 up to 9.5kg £48.84 £57.66 £87.18
up to 10kg £36.18 £42.36 £59.46 £86.22 up to 10kg £49.86 £58.86 £89.10
14 All prices included in this guide are inclusive of VAT at the appropriate rate.Zone 7 France, Germany Zone 8 Italy, Spain, Portugal &
& Denmark Greece
globalexpress globalexpress
globalpriority globalpriority
globalvalue globalvalue
up to 0.5kg £20.34 £35.46 £42.42 up to 0.5kg £25.62 £38.52 £45.66
up to 1.0kg £20.34 £37.38 £45.72 up to 1.0kg £27.90 £40.44 £49.20
up to 1.5kg £20.34 £39.30 £49.02 up to 1.5kg £30.18 £42.36 £52.74
up to 2.0kg £20.34 £41.22 £52.32 up to 2.0kg £32.46 £44.28 £56.28
up to 2.5kg £20.34 £43.14 £55.62 up to 2.5kg £34.74 £46.20 £59.82
up to 3.0kg £23.22 £45.00 £59.52 up to 3.0kg £36.06 £48.42 £62.70
up to 3.5kg £26.10 £46.86 £63.42 up to 3.5kg £37.38 £50.64 £65.58
up to 4.0kg £28.98 £48.72 £67.32 up to 4.0kg £38.70 £52.86 £68.46
up to 4.5kg £31.86 £50.58 £71.22 up to 4.5kg £40.02 £55.08 £71.34
up to 5.0kg £34.74 £52.44 £75.12 up to 5.0kg £41.34 £57.30 £74.22
up to 5.5kg £36.66 £53.70 £78.00 up to 5.5kg £42.90 £59.16 £77.10
up to 6.0kg £38.58 £54.96 £80.88 up to 6.0kg £44.46 £61.02 £79.98
up to 6.5kg £40.50 £56.22 £83.76 up to 6.5kg £46.02 £62.88 £82.86
up to 7.0kg £42.42 £57.48 £86.64 up to 7.0kg £47.58 £64.74 £85.74
up to 7.5kg £44.34 £58.74 £89.52 up to 7.5kg £49.14 £66.60 £88.62
up to 8.0kg £46.26 £60.00 £92.40 up to 8.0kg £50.70 £68.46 £91.50
up to 8.5kg £48.18 £61.26 £95.28 up to 8.5kg £52.26 £70.32 £94.38
up to 9.0kg £50.10 £62.52 £98.16 up to 9.0kg £53.82 £72.18 £97.26
up to 9.5kg £52.02 £63.78 £101.04 up to 9.5kg £55.38 £74.04 £100.14
up to 10kg £53.94 £65.04 £103.92 up to 10kg £56.94 £75.90 £103.02
Zone 9 Rest of Europe Zone 10 USA & Canada
globalexpress globalexpress
globalpriority globalpriority
globalvalue globalvalue
up to 0.5kg £26.82 £44.16 £49.92 globaleconomy
up to 1.0kg £30.06 £46.68 £54.30
up to 0.5kg £24.20 £27.40 £46.31 £49.99
up to 1.5kg £33.30 £49.20 £58.68
up to 1.0kg £27.40 £29.85 £50.65 £54.69
up to 2.0kg £36.54 £51.72 £63.06 up to 1.5kg £30.60 £32.30 £54.99 £59.39
up to 2.5kg £39.78 £54.24 £67.44 up to 2.0kg £33.80 £34.75 £59.33 £64.09
up to 3.0kg £41.76 £56.46 £74.34 up to 2.5kg £37.00 £37.20 £63.67 £68.79
up to 3.5kg £43.74 £58.68 £81.24 up to 3.0kg £42.30 £43.60 £67.09 £72.54
up to 4.0kg £45.72 £60.90 £88.14 up to 3.5kg £47.60 £50.00 £70.51 £76.29
up to 4.5kg £47.70 £63.12 £95.04 up to 4.0kg £52.90 £56.40 £73.93 £80.04
up to 5.0kg £49.68 £65.34 £101.94 up to 4.5kg £58.20 £62.80 £77.35 £83.79
up to 5.5kg £51.72 £66.66 £106.38 up to 5.0kg £63.50 £69.20 £80.77 £87.54
up to 6.0kg £53.76 £67.98 £110.82 up to 5.5kg £65.65 £72.70 £83.52 £91.49
up to 6.0kg £67.80 £76.20 £86.27 £95.44
up to 6.5kg £55.80 £69.30 £115.26
up to 6.5kg £69.95 £79.70 £89.02 £99.39
up to 7.0kg £57.84 £70.62 £119.70
up to 7.0kg £72.10 £83.20 £91.77 £103.34
up to 7.5kg £59.88 £71.94 £124.14
up to 7.5kg £74.25 £86.70 £94.52 £107.29
up to 8.0kg £61.92 £73.26 £128.58
up to 8.0kg £76.40 £90.20 £97.27 £111.24
up to 8.5kg £63.96 £74.58 £133.02 up to 8.5kg £78.55 £93.70 £100.02 £115.19
up to 9.0kg £66.00 £75.90 £137.46 up to 9.0kg £80.70 £97.20 £102.77 £119.14
up to 9.5kg £68.04 £77.22 £141.90 up to 9.5kg £82.85 £100.70 £105.52 £123.09
up to 10kg £70.08 £78.54 £146.34 up to 10kg £85.00 £104.20 £108.27 £127.04
Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination. Please ask at the counter for further details.
15Zone 11 Far East & Australasia Zone 12 Rest of the World
globalexpress globalexpress
globalpriority globalpriority
globalvalue globalvalue
globaleconomy globaleconomy
up to 0.5kg £29.60 £34.20 £54.18 £60.60 up to 0.5kg £31.00 £35.35 £59.53 £69.00
up to 1.0kg £34.40 £40.55 £59.13 £66.80 up to 1.0kg £36.40 £42.35 £66.17 £77.24
up to 1.5kg £39.20 £46.90 £64.08 £73.00 up to 1.5kg £41.80 £49.35 £72.81 £85.48
up to 2.0kg £44.00 £53.25 £69.03 £79.20 up to 2.0kg £47.20 £56.35 £79.45 £93.72
up to 2.5kg £48.80 £59.60 £73.98 £85.40 up to 2.5kg £52.60 £63.35 £86.09 £101.96
up to 3.0kg £53.30 £64.95 £77.65 £90.75 up to 3.0kg £58.10 £69.74 £91.76 £109.58
up to 3.5kg £57.80 £70.30 £81.32 £96.10 up to 3.5kg £63.60 £76.13 £97.43 £117.20
up to 4.0kg £62.30 £75.65 £84.99 £101.45 up to 4.0kg £69.10 £82.52 £103.10 £124.82
up to 4.5kg £66.80 £81.00 £88.66 £106.80 up to 4.5kg £74.60 £88.91 £108.77 £132.44
up to 5.0kg £71.30 £86.35 £92.33 £112.15 up to 5.0kg £80.10 £95.30 £114.44 £140.06
up to 5.5kg £74.75 £90.40 £96.32 £116.56 up to 5.5kg £84.75 £101.38 £119.54 £145.93
up to 6.0kg £78.20 £94.45 £100.31 £120.97 up to 6.0kg £89.40 £107.46 £124.64 £151.80
up to 6.5kg £81.65 £98.50 £104.30 £125.38 up to 6.5kg £94.05 £113.54 £129.74 £157.67
up to 7.0kg £85.10 £102.55 £108.29 £129.79 up to 7.0kg £98.70 £119.62 £134.84 £163.54
up to 7.5kg £88.55 £106.60 £112.28 £134.20 up to 7.5kg £103.35 £125.70 £139.94 £169.41
up to 8.0kg £92.00 £110.65 £116.27 £138.61 up to 8.0kg £108.00 £131.78 £145.04 £175.28
up to 8.5kg £95.45 £114.70 £120.26 £143.02 up to 8.5kg £112.65 £137.86 £150.14 £181.15
up to 9.0kg £98.90 £118.75 £124.25 £147.43 up to 9.0kg £117.30 £143.94 £155.24 £187.02
up to 9.5kg £102.35 £122.80 £128.24 £151.84 up to 9.5kg £121.95 £150.02 £160.34 £192.89
up to 10kg £105.80 £126.85 £132.23 £156.25 up to 10kg £126.60 £156.10 £165.44 £198.76
Price per extra 0.5kg up to 30kg available upon request. Weight and size limits may vary by destination. Ask at the counter for further details.
Weight up to (kgs) 2 5 10 15 20 25 30
HM Forces: Worldwide
Price (£) £8.65 £11.10 £12.90 £18.55 £22.75 £32.75 £35.85
Compensation rates available for loss or damage Refunds for delay
Additional Refund if not delivered on or before
Maximum inclusive Maximum
Services compensation the stated delivery day, or later than
compensation total cover
available the stated delivery time
express9, 10, AM £200 £2500 100%
express24 £100 £2500 50%
£1.20
express48 £100 for the first additional £2500 25%
BFPO – Worldwide £100 £100 cover £2500 N/A
globalexpress £200 £4.50 £2500 100%
irelandexpress £200 for every subsequent £2500 100%
£100 cover
globalpriority £100 £2500 25%
globalvalue £100 £500 N/A
globaleconomy N/A N/A N/A N/A
Surcharges – redelivery charges for UK items Surcharges –
returned to the depot globalexpress
Redelivery to the Requested delivery to a Post Office® branch £1.00 Address correction £6.00
same address Free of
Redelivery to a different address £5.50 Returned shipments/goods £39.00
Collect from charge
Parcelforce depot Redelivery on a Saturday £12.00
16Parcel checklist
Parcel checklist
1 Choose your service from our range
of delivery speeds, levels of tracking, Please note for
inclusive compensation and guarantees. international services
2 Check that we can carry your parcel.
It is your responsibility not to send
anything classed as prohibited. Please
Delivery information for overseas
destinations – local practice means that
sometimes parcels are delivered to a local
post office in the destination country.
read the prohibitions and restrictions
Items addressed to PO Boxes – we
guidelines before packaging a parcel.
cannot always accept items addressed
These can be found at parcelforce.com/ to PO Boxes. You cannot send any
retailprohibitions parcels addressed to a PO Box on our
3
globalexpress service.
Check the delivery time and size and
weight limits for your destination. Customs Packs – fully complete and
sign a customs pack for ALL destinations
4 Choose an appropriate level of
compensation for loss/damage for the
value of your parcel. Not all items are
worldwide for globalexpress. For our other
international services, complete a customs
pack for destinations outside the EU only.
This must include details of the contents,
covered by our compensation cover. value and weight of your parcel plus
5
contact details for the sender and recipient.
Read our packaging guidelines to
make sure that your parcel is packaged
securely for its journey.
6 Write your details including sender’s
name, address, postcode and phone
number on the reverse of the parcel.
7 Write the recipient’s name, address,
postcode and phone number on the
largest side with your barcoded
service label.
8 Sign your receipt to accept the
Parcelforce Worldwide Conditions of
Carriage. Keep for your tracking number
(where available).
9 Track your parcel’s journey on
parcelforce.com/track (where available).
For further information ask at the
counter or visit parcelforce.com
17Are your contents
packaged correctly?
Packaging
It’s really important that you package your We do not pay compensation for loss or
items well, to keep them safe on their journey damage, or refund for delay for parcels that
Wrapping your items have been strapped together or bound to
All items should be placed within an inner box another parcel.
and wrapped in bubble wrap. Multiple items Labelling of goods (luggage)
within a parcel should not touch to prevent Labels glued on to luggage items often
movement in transit. Contents should be become detached. Make sure you attach the
placed and be packed in a rigid cardboard box label by using a clear plastic envelope and
and sealed to prevent opening during transit. attach this envelope to a handle or strap on the
Note that some items are subject to specific item using a bag tie.
quantity rules. Clear, accurate addressing
Fragile items Make sure the recipient’s name, address and
Fragile items need extra protection such as postcode is clearly written on the parcel. In
polystyrene chips, polythene foam, bubble addition, write your own name, address,
wrap or crumpled paper. postcode and phone number on the outside
and inside of the parcel, in case there are any
Further packaging advice queries during transit. The phone number of the
Detailed packaging advice is available at recipient is also helpful and for globalexpress
parcelforce.com along with specific the telephone numbers of the sender and the
packaging advice for electrical items recipient must be written on the customs pack.
(e.g. PCs, laptops, DVDs and printers) and Correctly completed documentation
musical instruments (e.g. guitars). Check all documentation is accurately
Items are subject to specific packaging completed to avoid any delay in transit. Make
rules which are detailed in the Retail General sure the service barcoded labels are securely
Prohibitions and Restrictions at attached to the parcel and are clearly visible.
parcelforce.com/retailprohibitions Customers sending to non-EU destinations
Strong outer packaging will need to declare the parcel contents on
A corrugated fibreboard box with a quality the customs pack. For globalexpress this
outer wrapping is best. is a requirement for all destinations.
Sealing the parcel Is the outer packaging strong enough?
Open edges of the parcel should be sealed, Make sure the outer packaging is strong
top and bottom, with plastic or reinforced enough for the weight of the parcel.
carton tape, rather than ordinary household Compensation claims for damage of contents
tape. Parcels must not be strapped together will be invalid if the parcel is inadequately
or bound to another parcel. packed or if the packaging is not retained
Strapping around boxes is not suitable for verification.
as this can get caught and cause damage to
your and other parcels. Either place all items in
one box or send them in separate parcels (all UK Please note:
services, globalexpress and globalpriority offer
competitive consignment pricing when several Find further details on choosing suitable outer
packaging material at parcelforce.com
parcels are going to the same address).
18General prohibitions
Prohibitions & restrictions
and restrictions
Prohibitions or restrictions may apply to goods.
Ignoring them can lead to delays, accidents or
damage to other parcels.
In common with other major delivery companies, there are certain
goods and substances that we cannot accept and must not be
sent by customers.
This is to comply with national and international regulations governing
the carriage of mail, to protect the health, safety and wellbeing of our
employees and customers, and ensure that parcels in transport do not
present a danger to the general public.
What are the prohibitions?
‘Dangerous goods’ are articles or substances which are capable of
posing a risk to health, safety, property or the environment. Existing
regulations prohibit sending the majority of dangerous goods in the mail.
We also prohibit other items for legal reasons, or where in our opinion
they may be harmful or dangerous to our customers or employees.
We call these items prohibited goods and a list of these items can be
found on our website – parcelforce.com/retailprohibitions. You can
also ask for a leaflet on prohibitions and restrictions at the counter.
Some examples of prohibited goods are given below:
• Aerosols other than • Matches
for toiletry or • Hair dyes and peroxides
medicinal purposes • Pesticides
• Lithium batteries not • Human & Animal Remains
sent with or in an
• Petrol (may be in car parts)
electronic device
• Poisons
• Paints
• Mercury
• Fireworks
• Lead acid batteries
• Cigarette lighters
• Rust removers
• Butane cylinders
• Asbestos
• Flammable and Toxic
• Dry-Ice
Prescription Medicines
• Liquids over 1 litre
when sent overseas
Please check the Parcelforce Worldwide website before
posting at parcelforce.com/retailprohibitions as
the most up to date position can be found here.
19Restricted goods
In some cases certain items classified as dangerous goods, such The following are accepted: bees, destroyers of noxious pests
as aerosols, lithium batteries, nail varnish and alcoholic beverages and other insects sent to or from officially recognised institutions,
may be sent, but there are certain restrictions that must be met, leeches and certain parasites, silkworms. In addition the
including quantity, volume, packaging and labelling requirements. following may be sent to destinations in Zones 1 to 3: caterpillars,
We call these items restricted goods and a list of these items can be earthworms, fish fry and eggs, lugworms, maggots, mealworms,
found on our website – parcelforce.com/retailprohibitions. You can pupae and chrysalides and ragworms.
also ask for a leaflet on prohibitions and restrictions at the counter. To send any of the above, express9, express10, expressAM or
All restricted goods must be presented at the counter so we can express24 services must be used for Zones 1 to 3. No other living
confirm you have followed any applicable requirements prior to posting. creatures are acceptable. No living creatures can be sent through
Some examples of restricted goods are given below: the globalexpress service and to certain destinations on the
globalpriority and globalvalue services.
Aerosols
Nail varnish, polish and gel
Aerosols for personal grooming or medicinal purposes, such as
deodorants, shaving creams and hair sprays, are only permitted Nail varnish, polish and gel are only permitted for destinations
for destinations within the United Kingdom subject to specific within the United Kingdom subject to specific packaging rules
packaging rules which are detailed in the parcelforce.com/ which are detailed in the parcelforce.com/retailprohibitions.
retailprohibitions. All other aerosols are prohibited. Perfumes and aftershaves
Alcoholic beverages Perfumes and aftershaves are only permitted for destinations within
Alcoholic beverages may be restricted or prohibited depending on the United Kingdom subject to specific packaging rules which are
their ABV (% Alcohol By Volume) and should not be in more than detailed in the parcelforce.com/retailprohibitions.
1 litre per receptacle (bottle). Alcoholic beverages that will result Liquids over 1 litre
in excise duty cannot be sent to certain destinations on the Liquids over litre are prohibited internationally but may be sent
globalpriority or globalvalue service. Alcoholic beverages cannot using express48 in the UK.
be sent on the globalexpress service. Alcohol above 70% ABV is
strictly prohibited. Alcoholic beverages are only permitted subject Perishable foodstuffs and articles
to specific packaging rules which are detailed in the Fresh fruit, meat, fish and other perishable articles should be able
parcelforce.com/retailprohibitions to withstand transit times of at least 48 hours and must be sent by a
guaranteed next day service as a minimum requirement within the UK.
Batteries Packages must be clearly labelled “PERISHABLE”.
There are very detailed rules relating to the posting of batteries
Packages of fish should be smoked or chilled, and sealed in vacuum
and lithium batteries in particular. These are available at
packs before consignment. In all cases they must be enclosed in
parcelforce.com/retailprohibitions
adequate polystyrene containment to prevent contamination. It is
New Alkaline metal, Nickel Metal Hydride (NiMH) and Nickel Cadmium
the responsibility of the shipper to package all perishable articles in
(NiCd) batteries in their unopened original retail packaging may be
such a manner that during transport within the system the contents
dispatched. All other batteries, including lithium batteries and electronic
are kept at an appropriate temperature that is unlikely to give rise to
items containing lithium batteries such as mobile phones and digital
a risk to health. Frozen water and dry ice are prohibited. Perishable
cameras, are subject to specific packaging rules. Damaged batteries
articles cannot be sent using our globalexpress, globalvalue
of any sort are strictly prohibited and must not be sent.
or globaleconomy services. Certain international destinations
Biological Substance, Category B prohibit the import of perishable articles, including perishable
All infectious substances assigned to Category B must be posted and non-perishable foodstuffs. Please check individual country
in packaging that complies with Packing Instructions 650. The total restrictions before sending consignments containing perishable
sample volume/mass in any package shall not exceed 50ml/g. foodstuffs or articles (including plants, flowers, medicines, seeds
Infectious substances assigned to Category B are only permitted and other vegetable products intended for further processing) using
for destinations within the UK. our globalpriority service. For more information about service
availability, or for country-specific prohibitions, exclusions or licence
Financial documents
requirements, please refer to parcelforce.com or ask at the counter.
Any financial documents (money, banker’s drafts, cheques, dividends,
bonds, securities etc.) which can be exchanged themselves, or Plants
with any other document, for money, goods or services, cannot be Live plants may only be sent in accordance with the terms and
sent on Parcelforce Worldwide international services. They can be conditions set out in ‘Perishable foodstuffs and articles’ above.
sent on a Parcelforce Worldwide UK service, but are excluded from Prescription medicines and drugs
compensation. Please refer to page 22 for details.
Non-toxic and non-flammable prescription drugs sent for medical
International export licences and packaging or scientific purposes, for example from a medical practitioner
Items requiring Parcelforce Worldwide to obtain any special to a hospital, must contain the name and address of the sender
licence or permit for transportation, importation or exportation; or and telephone number on the outside of the package in case
consignments with a declared value for customs in excess of that of non-delivery, so that they may be returned without delay. See
permitted for the particular destination should not be sent on any parcelforce.com/retailprohibitions for further information.
international service. Sharp objects
Please note: any items that are wet, leaking or emit an odour These items may only be posted if they are packaged appropriately
of any kind cannot be sent on any of our international services. so that they do not present a risk to employees, other packages
Any items packaged in kraft paper cannot be sent via our or recipients.
globalexpress service.
Works of art
Living creatures
Works of art cannot be exported to certain destinations on the
Certain living creatures are accepted only if enclosed in packs globalpriority and globalvalue services. Works of art are excluded
constructed so as to prevent injury to Parcelforce Worldwide staff from compensation for loss and damage with globalexpress
20 or its agents, or damage to other packages. although they can be sent using this service.What if I ignore What should
the rules? I do next?
Failure to comply with Parcelforce Please refer to this guide and the relevant terms
and conditions before packaging or posting
Worldwide prohibitions and any items to ensure you meet minimum safety
restrictions may affect your ability requirements. It is your responsibility to check
to claim compensation. Posting the list of prohibited and restricted items and
any applicable packaging, volume and quantity
prohibited goods or restricted requirements that apply prior to posting any
goods (where you do not comply item so you should always check the website at
parcelforce.com/retailprohibitions. This list
with the relevant terms and
of prohibited and restricted items reflects our
conditions), could result general terms and conditions.
in prosecution. If you are posting to international destinations
If we identify a parcel containing prohibited there may be other specific items not listed
goods Parcelforce Worldwide may deal with here which certain destinations will not accept,
that parcel as it sees fit (without incurring any and some items are prohibited from being sent
liability to the customer or recipient) and shall on particular services.
be entitled to charge the customer with the The website also provides information
costs of disposal and all other costs reasonably on how to pack your items safely
incurred and additionally the sum of £20, if it parcelforce.com/help-information/sending-
chooses to return the consignment or any advice/packaging-guidelines
part of it.
We also list some goods which are not covered
by our inclusive compensation, and detail
some occasions where the delivery speed
guarantee* does not apply. Please remember
that this section provides a guide and should
be read in conjunction with the Parcelforce
Worldwide UK or International Conditions of
Carriage for Retail Services which are available
at parcelforce.com
Please check our website for prohibitions
and restrictions parcelforce.com/
retailprohibitions
* Guarantee definition: A refund of the whole or a proportionate part of the
consignment charges in the event of late delivery in line with our UK or International
Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
21Claiming compensation or refunds
Occasionally life creates unexpected difficulties. When this happens,
our first priority is to put things right for you as quickly as we can.
Compensation for loss or damage
Your parcel is automatically covered up to a pre-set level of articles” in the “Restricted Goods” section of this document. In the
compensation and this varies according to the service used (please case of Consignments for delivery in the UK which contain perishable
refer to page 16 for further details). No compensation is available for foodstuffs or articles, these must be sent by a guaranteed* next day
users of the globaleconomy service. Indirect or consequential loss service as a minimum requirement, and be able to withstand transit
including any labour costs, however caused, is not covered. times of at least 48 hours. Claims for damage will not be accepted
For an additional charge, you can choose to increase your cover up where the goods have perished and the parcel was delivered within
to £2500 per consignment for guaranteed* services and the BFPO 48 hours. Please also note that claims for damage caused by late
service or £500 per parcel for globalvalue. Musical instruments delivery will not be accepted where this was outside of our control.
will only be covered up to the maximum amount of inclusive In the case of Consignments containing perishable foodstuffs
compensation included with the service. The amount of inclusive or or articles sent using our international Services, we will not pay
compensation for loss or delay of the Consignment or damage to
additional cover varies per service.
the items
Compensation for loss or damage will not be paid if parcels are
4. Money:
strapped together or bound to another parcel.
• Money, coins, financial documents (money’s equivalent). This
Please make sure all items are adequately packaged and for
includes banker’s drafts, current bank notes, currency notes or
packaging guidelines refer to page 18. We will be unable to consider
coins, postal orders, cheques or dividend warrants, bearer securities
claims for damage if the parcel has not been packaged properly.
including share warrants, scrips or subscription certificates, bonds
The lowest of the cost/sale price will be used to settle a claim subject
or relative coupons, unfranked postage stamps or revenue stamps
to the maximum compensation and allowing for wear and tear and
(except a revenue stamp embossed or impressed on an instrument
depreciation where appropriate. VAT will be reimbursed in
which has been executed) coupons, vouchers, tokens, lottery tickets,
appropriate cases.
scratch cards or similar items which can be exchanged themselves or
Full details of the compensation available can be found on page 16. with any other item for money, goods or services, national insurance
Compensation exclusions stamps, all tickets, including travel and events. Out of circulation coins
(not made of gold or silver) are classed as collectables
Below is a list of goods excluded from compensation for loss/damage:
• Negotiable documents
1. A
ny dangerous, hazardous and prohibited goods
(see pages 19-21) • Stamps: unobliterated postage or revenue stamps. Out of circulation
stamps are treated as collectables for compensation purposes
2. Fragile items**:
•T
ickets, or tickets which are exchangeable for goods or services e.g.
• Car parts and body work – including doors, bumpers and headlights
airline tickets
• Cases (including suitcases and musical instrument cases) when
5. Valuables:
used as external packaging
• Antiques (objects over 100 years old)
• Ceramics or composites wholly or partially made of china and/or
• Articles made largely or wholly of gold, silver or other precious metals
porcelain
• Diamonds and other precious stones
• Computer monitors – including all-in-one desktops and i-Macs
• Fur (except imitation)
• Fossils, stones or stoneware – including fragonite • Jewellery (except imitation)
• Furniture – flat packed and ready built • Sim cards
• Glassware – items partially or wholly made of glass, e.g. bottles • Watches
or containing glass, e.g. picture frames that contain glass The following items are goods excluded from compensation when
• Lighting – damage in transit or in handling of fluorescent tubes, using the globalexpress service, these are in addition to the items
neon lighting, X-ray tubes, light bulbs etc or any other inherently included under Compensation exclusions:
fragile items •A
rtwork – including any work created or developed by the
• Marble or any stone derivatives including granite application of skill, taste or creative talent for sale, display or
collection. This includes without limitation items such as paintings,
• Musical instruments – no enhanced compensation is available drawings, vases, tapestries, limited edition prints, fine art, statues,
• Plaster items – including plaster of paris, fibre clay sculptures, collector’s items, customised or personalised musical
• Resin items – including amorphite, amber and composites instruments or similar items
• Televisions – including CRT, LCD, LED and Plasma screens •F
ilm – or photographic images, including photographic negatives,
photographic chromes and photographic slides
3. Perishable foodstuffs and articles:
•O
ther – any items or commodities that by their inherent nature are
• Eggs**
particularly susceptible to damage, or the market value of which is
• Cakes of all types** particularly variable or difficult to ascertain are also excluded from
• Plants, cut flowers and seeds (see below) compensation cover
• All other perishable foodstuffs and articles (including plants, flowers, Auction websites
medicines, seeds and other vegetable products intended for further To process claims made for items purchased using an auction
processing), may only be sent in accordance with the terms and website, the auction reference number and final receipts of purchase
conditions set out under the heading “Perishable foodstuffs and will be required.
** In the case of these fragile items we’ll pay a refund for delay or compensation for loss of parcels, but not damage to the items.
22Collectable items
Items which have appreciated in value either due to their scarcity • When indicated on the country-specific information that the
or due to their being out of production are not excluded from cover. guarantee does not apply. This information can be found at
However, any loss of, or damage to any collectable shall be limited parcelforce.com/countries or ask at the counter
to the actual price paid for the collectable and shall not exceed •W here perishable foodstuffs or articles are sent using our
Parcelforce Worldwide’s stated limits of compensation as set out in international services
the compensation table, subject to the customer providing satisfactory
The above list is not definitive and each individual claim for late
written or printed evidence.
delivery will be assessed on its own merits.
Refunds for late delivery Claiming compensation and refunds
Where there is a guaranteed* delivery service, you may claim a refund It’s important that you always keep your copy of the receipt and
of the whole or a proportionate part of the consignment charges if any relevant documentation for each parcel you send and a receipt
your consignment does not arrive at its destination within the specified (or similar proof of value) for the contents. Value of items can be
guaranteed* delivery time that you choose. Refunds for delay on depreciated to reflect current market value, wear and tear. Premiums
consignments where there is more than one parcel are paid on a paid for enhanced compensation are non-refundable in all cases.
pro-rata basis.
Any claims which overstate the value of the contents will be rejected –
express9, express10, expressAM no payment towards the value of the contents will be made, although
With these services we’ll refund 100% of the consignment charges if any relevant refund for delay payment will be made. In making a claim
delivered later than the stated delivery time. all types of compensation or refund for delay you believe relevant
should be applied for.
express24 The recipient must keep all packaging and any damaged items for
With this service we’ll refund 50% of the consignment charges if not
inspection until the claim is resolved. The recipient may be asked to
delivered on the stated delivery day.
complete a questionnaire and/or to provide photographs of the item
express48 and the packaging. To progress any claim, any such information
With this service we’ll refund 25% of the consignment charges if not requested by Parcelforce Worldwide must be provided within 21
delivered on or before the stated delivery day. days. If you ever need to make a claim, log on to parcelforce.com or
collect a
claim form from the counter.
globalexpress and irelandexpress If claims for loss or disputed delivery are made, the recipient may be
With these services we’ll refund 100% of the consignment charges if asked to affirm that the item was not delivered and its value (if known).
not delivered on or before the stated delivery day.
All UK claims must be received within 30 days of despatch.
globalpriority International claims must be made within the following timescales:
With this service we’ll refund 25% of the consignment charges if not 15 days of despatch for globalexpress; 30 days of despatch for
delivered on or before the stated delivery day. irelandexpress and globalpriority; and 120 days of despatch for
globalvalue and BFPO.
globalvalue and globaleconomy
Appeals against decisions on claims settlements must be made
No refund is payable for late delivery on these services.
within 30 days of receipt of the claim settlement letter, in writing, to the
When our delivery speed guarantee does not apply address shown on the claim settlement letter.
We may, from time to time, suspend guarantees from any of the As part of our security operations we carry out rigorous checks on
compensation arrangements due to circumstances beyond our consignments. This may involve X-ray screening, decompression,
control. The customer is not entitled to a refund for late delivery in any or in exceptional circumstances, the opening of a parcel. If a parcel
of the following circumstances. fails any of these checks, service guarantees may be suspended and
When: related compensation claims refused.
• The consignment is held up in a customs clearance process Items sent overseas
• Documentation or address is incomplete or incorrect Claims for compensation for loss/damage will not be accepted where the
• The consignment is seized by a customs or governmental authority or goods shipped are prohibited by the country of destination.
by any regulatory agencies For some international destinations there is no compensation payable
• The consignment is not in compliance with the terms and conditions – for any service. The countries to which this restriction applies can vary,
and as a result the consignment is not accepted by the international so please check parcelforce.com/countries or ask at the counter for
transportation service we have selected the latest information.
• The consignment requires collection by the recipient
• The consignment is addressed to a PO Box on any UK service and
for some selected destinations on our international services – please
ask at your local Post Office® branch for details
• An item is sent directly to a local post office overseas
• The consignment has not been packed adequately
• The consignment contains prohibited or restricted goods
• The consignment does not have a full address, zip code and
telephone number for the shipper and recipient or does not have all
relevant customs packs and labels on
• Any computer system is affected directly or indirectly by any virus
• Parcels have been strapped together or bound to another parcel
• Force majeure. Anything outside the control of
Parcelforce Worldwide including (but not limited to): fire; flood;
explosion; accident; adverse weather conditions; traffic congestion;
mechanical breakdown; obstruction of any private or public
highway; riot; governmental act; act of God; terrorism; war; or from
any industrial dispute whatsoever
* Guarantee definition: A refund of the whole or a proportionate part of the consignment charges in the event of late delivery in line with our UK
or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection.
23You can also read
