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w w w.e le c tronicpaymentsinternational .com          Issue 365 / NovemBER 2017

                            INTELLIGENCE
                              GATHERING

                          SIBOS 2017 – THE ESSENTIAL BRIEFING
                COUNTRY SURVEYS                           FEATURE                                 INSIGHT
                     The payments                   Non-cash transactions                 Using regulation to bolster
                environments in Poland,            are set to grow by 10.9%                both physical and cyber
                   Peru and the UAE               globally during 2015-2020                   network security

EPI November 365.indd 1                                                                                             06/11/2017 09:13:56
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
contents

              this month
                  COVER STORY                                                                                                           NEWS
                                                                                                                                       05 / EDITOR’S LETTER
                  SIBOS 2017                                                                                                           06 / DIGEST
                                                                                                                                       • ANZ makes more than three million
                                                                                                                                         Visa debit cards accessible
                                                                                                                                       • Hellenic to transform payments
                                                                                                                                         platform with Fiserv’s Dovetail
                                                                                                                                       • Alipay, JPMorgan Chase team up
                                                                                                                                       • Geoswift, Bank of Shanghai
                                                                                                                                         collaborate
                                                                                                                                       • PayPal transfers funds via Facebook
                                                                                                                                         Messenger
                                                                                                                                       • Abu Dhabi, French regulators
                                                                                                                                         bolster fintech ties
                                                                                                                                       • NETS selects whiteCryption
                                                                                                                                       • Wirecard introduces US capabilities
                                                                                                                                       • Mastercard to provide access to B2B
                                                                                                                                         blockchain payment tools

                                                                                                                          10
                                                                                                                                       • Venmo payments app goes live in US
                                                                                                                                       • ANZ eftpos cards open to Apple Pay
                                                                                                                                       • BBVA introduces Tuyyo
                                                                                                                                       • Lloyds selects SAP platform

                        Editor: Douglas Blakey                  Group Editorial Director:           Director of Events: Ray Giddings
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   2 | November 2017 | Electronic Payments International

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INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
contents

                                                                     november 2017
          SIBOS 2017 SPECIAL
        10 / HIGHLIGHTS
        Sibos, this year hosted in Toronto, Canada,
        brings together some of the biggest global
        companies in banking and technology. One
        particular focus this year was the continuing
        evolution of the payments ecosystem. Douglas
        Blakey looks at some of the event’s highlights

        14 / ANZ
        Technology is transforming Australian
        payments and banking, with growing demand
        for real-time, personal and secure experiences,
        and tightened regulation adding to the pressure
        to modernise. Briony Richter writes

        15 / BANK OF AMERICA
        Expectations for speed, access, security and
        transparency are growing as consumers engage
        with technology, pushing banks to increase
        efficiency. Bank of America aims to move
        swiftly to achieve this, writes Briony Richter

                                                                                                                                              19
        21 / TEMENOS
        The importance of being able to offer real-time
        payments, digital, AI and open banking has
        never been greater. Temenos’s Daryl Proctor,
        tells EPI where banks that service today’s
                                                          s to talk about cracking China, disrupting        s to talk about cracking China, disrupting
        corporate treasury need to invest
                                                           COUNTRY SNAPSHOTS
                                                          SWIFT, and leveraging WeCha                        INDUSTRY INSIGHT
                                                                                                            SWIFT, and leveraging WeCha

         FEATURE                                          18 / POLAND                                       22 / DIEBOLD NIXDORF
                                                          Poland is one of Europe’s most advanced and       Increases in ATM crime might paint a
        16 / THE WAR ON CASH                              innovative markets, offering broad access to      bleak picture, but there are measures that
        Non-cash transactions are set to grow by          the latest electronic payments. Nevertheless,     institutions can take to secure networks and
        10.9% globally between 2015 and 2020.             cash is still very popular, with 64.1% of the     ensure compliance with policy and regulation,
        According to the 2017 World Payment Report        total payment transaction volume in 2016          writes Diebold-Nixdorf ’s Paul Ferris
        by Capgemini and BNP Paribas, cashless
        payment methods show no sign of slowing
        down, writes Briony Richter
                                                          19 / PERU
                                                          Payment cards are gradually gaining
                                                          prominence in Peru, primarily driven by the
                                                          government’s financial inclusion programme,
                                                          support from commercial banks, and a
                                                          growing middle-class population

                                                          20 / THE UAE
                                                          Cash remained the predominant payment
                                                          instrument, accounting for 87.3% of the
                                                          country’s transaction volume in 2016,

                                               16         primarily because UAE consumers see cash as
                                                          a quicker and safer payment option
                                                                                                                                                22
                                                                                                       www.electronicpaymentsinternational.com | 3

EPI November 365.indd 3                                                                                                                                  06/11/2017 09:14:03
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
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EPI November 365.indd 4                                                                                            06/11/2017 09:14:03
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
editor’s letter

                Another Sibos, another
                record-breaking event
                                                                                                               Douglas Blakey, Editor

         W
                          ell played SWIFT, and another record-             As for blockchain, security and compliance were the key
                          breaking Sibos with more than 8,000             themes with another big hitter, Blythe Masters, arguing
                          attendees – notwithstanding the best            predictably that blockchain offered the potential to minimise
        efforts of Ripple via its Swell: The Future is Here bash to       the risk of fraud.
        capture the headlines.                                              Meantime – before by all accounts a gathering of a few
           Sibos was topped and tailed with two big hitters: Dave         hundred – Bernanke told the Ripple event that he believes
        McKay of Royal Bank of Canada and Microsoft CEO Satya             payments can be slow and expensive and that there was room
        Nadella. Ripple countered with Ben Bernanke. Given the            for improvement. But no doubt he was good value and well
        choice of hearing McKay, or Bernanke pocketing a no-doubt         worth his large cheque.
        generous cheque from Ripple, EPI chose to attend Sibos.
           Highlights included the eight banks that formed the we.trade   Remote deposit finally hits the UK
        platform, including new member Santander discussing its           Better late than never. As EPI November goes to press, the UK
        roadmap for full deployment of the platform including the         is finally set to introduce a phased rollout of remote cheque
        addition of new member banks.                                     deposit. And about time too.
           Tim Berners-Lee shamelessly plugged the World Wide               The technology works. It is not a novelty. First introduced by
        Web Consortium’s efforts to streamline online checkout via        USAA in the US in 2009, remote cheque imaging works well
        standardised APIs. This will enable users to register payment     in a number of markets including the US and Canada. I recall
        instruments and select the right payment type via the browser,    chairing a roundtable on the subject with NCR and Barclays
        making payments, especially from mobiles, easier to manage.       years ago – perhaps as long ago as 2012.
           IBM announced that its blockchain solution to clear and          An immediate benefit will be a reduction in cheque-
        settle cross-border payments was gathering speed, adding that     clearance times. Instead of the four-to-six-days clearance of
        pilots were underway with the first transactions now flowing.     old, processing times will be cut to one working day.
        An impressive list of banks, including BBVA, NAB, Toronto           At best, to be realistic, this belated innovation may do no
        Dominion, Sumitomo Mitsui, Mizuho and RCBC Philippines,           more than give a brief kiss of life to the cheque for another
        has already signed up.                                            few years. There will, however, be benefits to the admittedly,
           The potential offered by greater collaboration between         diminishing number of customers still writing cheques. There
        fintech start-ups and established banks was arguably the          will be benefits also for banks that remain enthusiastic about
        key takeaway of Sibos. For practical examples of such             shrinking the size of their branch networks. Branch footfall will
        collaboration, Swift could not have chosen better than McKay      inevitably fall as customers adopt remote cheque deposit. For
        to give the opening keynote. He referenced RBC’s work with        banks keen to continue branch rightsizing, there will be added
        Wave to integrate invoicing, accounting and business financial    impetus to continue with their branch-closure programmes.
        insights technology into RBC’s online banking platform.             Investment in the old-fashioned cheque may also serve to
           In addition, he flagged up RBC’s work with Personetics to      boost mobile banking penetration rates. Once the cheque-
        deliver services that provide AI-powered financial guidance       using segment of the market sees how easy it is to use a
        and an automated savings programme via RBC’s mobile app.          mobile banking app, expect a further rise in m-banking. <

                               Get in touch with the editor at: douglas.blakey@verdict.co.uk

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INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
News | Digest

              news digest
              ANZ makes more than 3 million                                                                      Alipay, JPMorgan
                                                                                                                 Chase team up in
              Visa debit cards accessible                                                                        north america
                                                                                                                 Alipay, the mobile payment platform
                                                                                                                 operated by Ant Financial, has joined with
                                                                                                                 JPMorgan Chase to allow Chinese tourists
                                                                                                                 in North America to pay with Alipay mobile
                                                                                                                 wallet at Chase merchant clients.
                                                                                                                    The Alipay app’s geolocation-based
                                                                                                                 Discover function and push notifications
                                                                                                                 will allow users to locate nearby
                                                                                                                 merchants, receive promotions and make
                                                                                                                 purchase decisions. It will also enable local
                                                                                                                 merchants to target and connect with
                                                                                                                 Chinese consumers.
                                                                                                                    Chase Merchant Services’ head of
                                                                                                                 product and strategy, Pablo Simone, said:
                                                                                                                 “We are always looking for ways to deliver
                                                                                                                 more value to our merchants and bring
              ANZ has launched specially designed Visa         payments where accepted by merchants.             them closer to their customers.
              debit cards to make everyday banking               ANZ’s senior manager of everyday                   “A relationship with Alipay would create
              easier for customers with disabilities.          banking, Steve Price, said: “We know that         opportunities that enable Chinese tourists
                The 3.4 million Visa debit cards will          one in five Australians lives with a disability   to transact in a way they are familiar with.”
              feature tactile indicators, larger fonts,        of some sort, so it is really important we           Alipay North America president Souheil
              and high-visibility leading edges to help        develop products all our customers can use        Badran added: “We are thrilled to work
              customers identify cards, and which way to       conveniently.                                     with JPMorgan Chase as we seek to
              insert them into terminals.                        “We have a commitment to inclusive              continue growing the number of retailers
                The new cards will work with all ANZ           design and accessibility standards in all         who accept Alipay across North America.
              mobile payment options, including Apple          aspects of our product development, so               “Partnering with JPMorgan Chase will
              Pay, Android pay, Samsung Pay and Fitbit         the extension of these features to a further      help more US merchants extend secure
              Pay. The cards also feature Visa PayWave,        3.4 million cards is a significant part of        payment services to Chinese tourists,”
              enabling customers to make contactless           delivering on that.” <                            Badran said. <

              Hellenic to transform payments platform with Fiserv’s Dovetail
              Cyprus-headquartered Hellenic Bank has           payments platform that could not only                “The Dovetail payment solution will
              selected Fiserv to help further the bank’s       address our immediate needs, including            provide Hellenic Bank with the agility
              digital transformation through a new             the optimisation of our payments processes        and flexibility required to enhance
              payments platform.                               and resources, but also our future payment        customer offerings, enabling it to add new
                 Hellenic will implement Fiserv’s Dovetail     initiatives,” said Phivos Leontiou, head of       functionalities as the market evolves, while
              payment solution, which Fiserv acquired          group operations at Hellenic.                     ensuring the operational resilience essential for
              in August, as part of its overall digitisation      “Fiserv is the right choice given its best-    payments.”
              strategy. It will enable Hellenic to offer       in-class solutions, track record of delivery         Hellenic operates a network of around
              new products and services more quickly           excellence and long-term partnership              60 branches in Cyprus. It is currently in
              to an expanding client base and deliver on       approach.”                                        turnaround mode, or as it terms it: “Fix
              the bank’s vision of being seen as a trusted        Martin Coen, senior vice-president, billing    and Build”. The “Fix” aspect predominantly
              innovative partner that provides excellent       and payments group at Fiserv, added: “Banks       relates to the resolution of non-performing
              service and understandable products.             across Europe are in a race to modernise to       exposures, while the “Build” aspect relates to
                 “To build on our position as a modern         keep pace with changing market needs and          focused growth through the expansion of the
              and innovative bank, we needed a proven          customer demands.                                 bank’s franchise. <

   6 | November 2017 | Electronic Payments International

EPI November 365.indd 6                                                                                                                                  06/11/2017 09:14:06
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
News | digest

        Geoswift, Bank of Shanghai collaborate                                                                PayPal transfers
        to launch remittance services                                                                         funds via Facebook
        Geoswift, a provider of two-way cross-border      and efficient remittance services for our clients
        payments with China, has entered into a
        strategic partnership with Bank of Shanghai to
                                                          and partners globally.
                                                             “Given our expertise in understanding the
                                                                                                              Messenger
        launch new remittance services.                   requirements of China’s authorities, we are
           The partnership allows businesses and          strategically positioned to guide businesses
        individuals to securely transfer funds into       and consumers through the complex
        China through a secure and efficient medium       regulatory system in China.
        recognised by Chinese regulators.                    “Our aim has always been to simplify
           The service allows money transfers in seven    transactions amidst the multilayered and
        currencies, US, Hong Kong, Canadian and           constantly changing regulatory environment
        Australian dollars, as well as yen, euros and     in China. The fact that Geoswift operates at a
        sterling, to renminbi for recipients in China.    global scale, with its roots deeply embedded in     PayPal has entered into a partnership with
        It uses a fixed daily rate to eliminate foreign   China, makes our knowledge and expertise of         Facebook to allow its US customers to
        exchange fluctuations.                            the Chinese market our core capability.”            send money through Facebook Messenger.
           Geoswift founder and CEO Raymond Qu               According to World Bank statistics, China           The partnership allows users to send and
        said: “We are proud to be partnering with         received personal remittances worth $32.2bn         request money through PayPal’s peer-to-
        Bank of Shanghai in delivering swift, secure      in 2016. <                                          peer payment system in Messenger.
                                                                                                                 The payments giant currently has over
                                                                                                              2.5 million accounts, which are linked

        Abu Dhabi, French regulators                                                                          to Facebook. Money transfers can be
                                                                                                              initiated when users compose a message

        bolster fintech ties
                                                                                                              in Messenger, either with one person or a
                                                                                                              group of correspondents.
                                                                                                                 “Whether it’s splitting a bill for a cab
        The French Autorité des Marchés                   authorisation, and refer cross-border               ride or a night out, paying for your share of
        Financiers (AMF) and the Financial Services       activities beneficial to the growth of the          the rent, or making sure you get paid back
        Regulatory Authority (FSRA) of Abu Dhabi          fintech sector.                                     for mom’s birthday present, PayPal makes
        Global Market (ADGM) have completed an               ADGM FSRA CEO Richard Teng                       exchanging money between friends and
        agreement that aims to promote innovation         commented: “This is the first fintech               family simple,” the company wrote in its
        in the two jurisdictions’ financial services      collaboration and bridge with the French            blog post.
        sectors.                                          securities market regulator.                           PayPal has also introduced a PayPal
           The regulators will help fintech start-ups        “This co-operation further deepens the           customer service bot for Messenger, which
        enter each other’s markets by referring           mutually beneficial partnership between             allows customers to receive payments and
        them to ADGM’s FinTech Regulatory                 Abu Dhabi and France; it corroborates the           account support directly in the app.
        Laboratory and AMF’s fintech, innovation          value and significance of ADGM’s ongoing               It enables users to carry out customer
        and competitiveness team.                         fintech efforts and achievements in Abu             service interactions such as resetting
           The pair will also exchange information        Dhabi and the Middle East, Africa and               passwords, handling account inquiries, and
        on innovation, offer support during               South Asia region.” <                               helping with refunds or payment issues. <

        NETS selects whiteCryption to protect mobile apps
        Network For Electronic Transfers                     “At the same time, we need to ensure                “We built whiteCryption application
        Singapore (NETS) has selected Intertrust’s        that our app adheres to the highest                 shielding technology to raise the security
        whiteCryption application shielding               security standards to protect our                   bar by protecting the executable code
        technology to protect mobile payment              customers’ financial information. After             in a mobile app – we are delighted to
        applications.                                     a long evaluation process, we chose                 partner with NETS to secure their apps
          The technology will protect the sensitive       whiteCryption as it was the best in class.”         and enhance the value they deliver,” Horne
        components of member banks’ Android and              Intertrust Secure Systems general                continued.
        iOS payment apps from malicious attacks.          manager Bill Horne said: “Payment apps are             NETS accepts both card and digital
          NETS CIO Vincent Low said: “As                  a frontline venue for hackers.                      payments from DBS Bank, Maybank,
        consumers’ lives revolve around their smart          “Without proper security technology              HSBC, OCBC Bank, Standard Chartered
        devices, the phone has now become a               applied in the app itself, consumers will           Bank and UOB.
        device for payments. That has hastened the        not trust their software and will forego               It also accepts UnionPay and BCA cards,
        development of payment apps such as our           the tremendous convenience that mobile              35,000 unified point-of-sale terminals and
        NETS Pay app.                                     financial apps provide.                             30,000 QR acceptance points. <

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EPI November 365.indd 7                                                                                                                                06/11/2017 09:14:07
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
News | Digest

              Wirecard introduces mobile                                                                       Venmo payments app
              wallet capabilities to the US                                                                    goes live in US
              Germany-based digital payments and             Singtel, mobile wallet providers in France
              commerce solutions provider Wirecard has       and Singapore respectively, and its own
              launched new mobile wallet capabilities to     mobile payment solution, boon.
              integrate with Apple Pay, Android Pay and         Wirecard’s North America MD, Deirdre
              Samsung Pay in the US.                         Ives, said: “The future of the mobile wallet
                 The mobile wallet is the industry’s first   is one in which a payment is seamlessly
              fully digitalised mobile payment solution,     integrated into the customer’s daily life.
              which is based on automatic app-to-wallet         “Wirecard’s integration with Apple Pay,
              integration that uses a virtual Mastercard     Android Pay, and Samsung Pay provides
              issued by Wirecard Card Solutions.             a more holistic payment experience to a
                 “Increasing mobile wallet functionality     greater segment of the population, and
              offers an innovative payment experience        further moves the industry toward a future
              for digital-minded consumers, and aligns       that is borderless, safe from intrusion, and
              with Wirecard’s global strategy of providing   inclusive to all.”
              innovative commerce experiences at every          According to a Business Insider Intelligence
              customer touch point,” the company said in     report, customer adoption of mobile
              a press statement.                             payments in the US will grow, with 56% of
                 Wirecard has previously executed similar    US consumers forecast to transact $503bn
              initiatives internationally with Orange and    in mobile payments by 2020. <                     Venmo, the PayPal-owned mobile
                                                                                                               payments app, will now allow customers

              Mastercard to provide access to
                                                                                                               to shop and pay on mobile phones at more
                                                                                                               than two million US retailers.
                                                                                                                  Customers can shop at PayPal-accepting

              B2B blockchain payment tools                                                                     stores such as Lululemon, Forever 21 and
                                                                                                               Foot Locker with the balance in the app
                                                             transactions. It also powers non-payment          or a linked credit card, debit card or bank
                                                             solutions such as proof of provenance to          account.
                                                             authenticate products across the supply              Users will receive a notification through
                                                             chain.                                            the app to activate the option, and will also
                                                                The blockchain technology supports all         receive notifications of purchases in the
                                                             types of cross-border B2B payment flow,           app. The app will also allow users to split
                                                             including account-based, blockchain-based         online purchases with friends.
                                                             and card-based payments. The business                Customers will also be able to transfer
                                                             has tested the technology, and intends to         funds instantly to bank accounts via debit
                                                             test it further in the B2B space to address       cards, providing access to funds for just
                                                             challenges of speed, transparency and             $0.25 per transfer.
                                                             costs in cross-border payments.                      The firm also plans to expand Venmo
                                                                “The four key differentiators of the           on the Braintree platform with support for
                                                             Mastercard blockchain are privacy,                mobile web payments, in addition to those
                                                             flexibility, scalability, and the reach of        made in-app.
                                                             the company’s settlement network,” the               PayPal COO Bill Ready said: “Offering a
                                                             company said in its press note.                   way to pay at millions of retailers is a major
                                                                Mastercard Labs executive vice-                step in the evolution of Venmo.
                                                             president Ken Moore commented:                       “Our vision for Venmo is to not only
                                                             “By combining Mastercard blockchain               be the go-to app for payments between
                                                             technology with our settlement network            friends, but also a ubiquitous digital wallet
              Mastercard is set to provide access to         and associated network rules, we have             that helps consumers spend wherever and
              business-to-business (B2B) payments over       created a solution that is safe, secure,          however they want to pay, regardless of
              a blockchain technology-based network to       auditable and easy to scale.                      device.
              create new digital commerce experiences           “When it comes to payments, we want               “Through 2017 and beyond, we
              for partner banks and merchants.               to provide choice and flexibility to our          will continue to evolve the payments
                The newly introduced payment solution,       partners where they are able to seamlessly        experience that has helped make Venmo
              Mastercard Blockchain API, will enable         use both our existing and new payment             a cultural staple, while also applying that
              secure non-card payment transactions,          rails based on the needs and requirements         same magic to split, share and pay in new
              including B2B payments and trade finance       of their customers.” <                            ways.” <

   8 | November 2017 | Electronic Payments International

EPI November 365.indd 8                                                                                                                             06/11/2017 09:14:13
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
News | Digest

        ANZ eftpos cards now open to Apple Pay
        ANZ Access card customers are now eligible          another great option for making convenient
        to use Apple Pay.                                   and secure purchases using their mobile
           ANZ is the first Australian financial            device.
        institution to make in-store eftpos – Australia’s      “We know from experience that Australian
        own debit payments network – mobile                 consumers increasingly want to use mobile
        payments available to almost 1.6 million ANZ        payment services, and so we are happy to be
        eftpos Access cardholders.                          working with eftpos in enabling Apple Pay
           In stores, Apple Pay works with the iPhone       as an option for our 1.6 million ANZ eftpos
        SE, iPhone 6 and later models, as well as the       Access cardholders.”
        Apple Watch.                                           In addition, the move will mean lower fees
           Commenting on the new capability,                charged to retailers. In Australia, if a debit
        ANZ’s MD for products, Bob Belan said:              card is used via Apple Pay, there is a fee of
        “ANZ has been at the forefront of mobile            approximately 0.55% to the merchant. With
        payment services for some time now. Today’s         eftpos, however, the fee drops significantly to
        announcement offers our customers yet               just 0.15%. <

        BBVA introduces mobile money Lloyds selects
        transfer service Tuyyo       SAP platform
                                                                                                              Lloyds Banking Group has chosen the SAP
                                                               Recipients can retrieve the funds at           cash management and payments platform
                                                            Bancomer ATMs in Mexico without a                 to provide payment services for its clients.
                                                            bank card or account, or at cash-pickup              Backed by SAP HANA, the real-time
                                                            locations. Funds can also be sent to              platform includes omni-channel banking
                                                            accounts at BBVA partner banks of BBVA.           features. It has been designed to meet
                                                               The service will allow senders to include      the needs of commercial banks, non-bank
                                                            a message with the remittance notification,       financial institutions and corporate clients.
                                                            a feature that BBVA plans to expand in the           SAP HANA offers real-time views of
                                                            future to include voice and video messages.       cash positions, a unique API platform
                                                               The first transfer made through the app        and continuous connectivity across the
                                                            will charge only foreign exchange costs,          platform. The platform enables Lloyds
                                                            following which the service will charge a         to provide cost-saving techniques and
                                                            flat fee of $5.49 along with the relevant         smooth self-service to clients.
                                                            foreign exchange rate applied.                       Lloyds will use SAP offerings such as
                                                               Consumers using the service for the            SAP Deposits Management and SAP
                                                            first time in Mexico will also have to visit      Payment Engine applications, and the SAP
                                                            a BBVA Bancomer branch for identity               Omnichannel Banking solution.
                                                            verification, following which they have to           SAP financial services industries global
                                                            only enter a code into any Bancomer ATM           head Rob Hetherington said: “The need
                                                            for cash withdrawal.                              for corporate banks to provide their clients
                                                               Tuyyo also plans to add support for            with a seamless user experience as well as
                                                            insurance or microfinancing solutions in          a high level of self-service becomes more
                                                            the future, with the sender making bill           and more imminent.
                                                            payments through the app.                            “Banks must provide not only first-class
                                                               The service will initially facilitate          product functionality but also ease of
                                                            remittances from the US to Mexico, which          consumption through open application
        Spanish banking group Banco Bilbao                  records over $27bn in money flows each            programming interfaces as well as being
        Vizcaya Argentaria (BBVA) has launched              year. Plans are also in place for a broader       flexible to meet customer expectations.
        a new online app-based service, Tuyyo,              rollout of the service across Latin America.         “By supplying real-time cash
        to support remittances to from the US to               BBVA’s customer and client solutions           management, payments and analytics
        Latin America and the Caribbean.                    global head, Derek White, commented:              capabilities coupled with an API-based
           Tuyyo will facilitate near-instant fund          “People feel a strong sense of duty to            architecture, SAP is committed to helping
        transfers and reduce costs involved by              help out their families. This is one way to       corporate banks, like Lloyds, harness
        phasing out the involvement of money                say ‘we still love you even if we can’t be        innovation to deliver unparalleled
        transfer agents.                                    together right now’.” <                           experiences,” Hetherington added. <

                                                                                                       www.electronicpaymentsinternational.com | 9

EPI November 365.indd 9                                                                                                                                 06/11/2017 09:14:17
INTELLIGENCE GATHERING - SIBOS 2017 - THE ESSENTIAL BRIEFING - Electronic ...
sibos 2017 | highlights

                                                                                                                                  sibos 2017:
                                                                     the views, news
                                                                   And Talking points

                            Sibos, this year hosted in Toronto, Canada, brings together some of the biggest global
                         companies in banking and technology. One particular focus this year was the continuing
                      evolution of the payments ecosystem. Douglas Blakey looks at some of the event’s highlights

              SWIFT to streamline standard                      • Easily maintain standards as they evolve,        uniquely positioned to deliver this innovative
              migration process with new                            reducing manual input required                 new offering.”
              message translation offering                         In addition, SWIFT Translator is a
              SWIFT is launching a message-translation          network-agnostic and flexible solution,            SWIFT launches cloud-
              offering that will allow users to define and      allowing users to implement it where most          based solution to enhance
              validate messages from any format to ISO          appropriate, including within back office and
              20022, streamlining the process of migrating      middleware applications.
                                                                                                                   correspondent banking
              to a new standard.                                   The offering is complemented by existing        SWIFT’s cloud solution will, the network
                 As many market infrastructures move to         SWIFT products, with MyStandards                   operator says, make correspondent banking
              ISO 20022, financial institutions using older     customers able to link directly with SWIFT         more efficient, secure and cost effective while
              or proprietary message formats must ensure        Translator.                                        increasing the security of correspondent
              their messages remain compatible. Many               For example, MyStandards users can define       banking activities.
              legacy systems will need to be upgraded in        translation rules to a format previously defined      Small and medium-sized banks face a
              order to process the new standards. This          in MyStandards as well as validate messages        combined pressure of minimising operating
              can be a costly and labour-intensive process,     against pre-defined formats.                       costs while keeping SWIFT infrastructure up
              placing further time pressures on institutions       Fabien Depasse, head of standards products      to date in terms of technology and security.
              and increasing operational risk.                  at SWIFT, comments: “Migration to a new            Additionally, evolving regulatory requirements
                 SWIFT Translator provides users with           harmonised standard is a lengthy process, and      and cybersecurity challenges make it crucial
              a new offering to tackle these challenges,        we understand the challenges faced by large        for banks to have an in-depth knowledge of
              making it easier, faster and more efficient for   and small institutions alike in moving to ISO      their correspondents.
              institutions to define, validate and translate    20022.                                                To facilitate efficient, secure and cost-
              messages. With the first phase of the offering       “Institutions must be able to reduce the        effective correspondent banking, banks must
              available in early 2018, institutions will be     risks associated with the migration process        be able to track payments, ensure trouble-
              able to:                                          and translate messages in a cost-effective and     free payments processing, defend against
              • Customise and define formats and                efficient manner,” Depasse continues.              cyberthreats and financial crime, and access
                  translation rules;                               “SWIFT Translator addresses this market         the data required for comprehensive analytics.
              • Translate messages to a new format and          need whilst reducing development costs by up          The Correspondent Banking Suite gives
                  validate messages against defined formats,    to 50% compared to manual implementation.          banks direct, cost-effective access to the
                  ensuring pre-defined rules are followed       With over 40 years of experience and expertise     SWIFT network via Alliance Lite 2, a
                  correctly, and                                in developing industry standards, SWIFT is         standardised, robust and secure cloud-based

   10 | November 2017 | Electronic Payments International

EPI November 365.indd 10                                                                                                                                  06/11/2017 09:14:18
sibos 2017 | highlights

        interface managed and operated by SWIFT.            interfaces (APIs). Banks are using these APIs       dollar, followed by renminbi at 15%, with the
           Alliance Lite2 combines the benefits of          to embed the gpi Tracker information into           US dollar accounting for only 1%.
        SWIFT with the added value typical of cloud         their payments flow applications and front-            Though renminbi usage for payments
        solutions – a lighter footprint and faster time     end platforms, allowing customers to track gpi      is low, SWIFT’s data shows that renminbi
        to market.                                          payments in real time.                              traffic between Canada and China and Hong
           This is packaged together with SWIFT’s              “The Tracker is the cornerstone of SWIFT         Kong has grown by 67% since the opening
        best-in-class products and services for             gpi,” says Wim Raymaekers, head of banking          of the renminbi offshore clearing centre in
        correspondent banking, including:                   markets and SWIFT gpi at SWIFT.                     November 2014.
        • KYC Registry is a shared platform for                “The most common pain points from                   Key takeaways from SWIFT include:
            managing and exchanging standardised            corporates today are the lack of visibility         • The US dollar ranks number one as a
            Know Your Customer (KYC) data;                  on their payments’ status, and not knowing              world payment currency with a 39.79%
        • Sanctions Screening screens incoming              when the beneficiary was credited. In fact,             share by value; and
            and outgoing messages against the latest        64% of corporate treasurers recently surveyed       • 7% of renminbi payments by value,
            sanctions lists;                                are asking for real-time payments tracking.             initiated in the US and Canada and ending
        • Name Screening is an online lookup tool           SWIFT gpi allows banks to address these                 in China and Hong Kong are cleared in
            that enables screening of single names          needs and provide distinctive value to their            Hong Kong.
            against sanctions, PEP and private lists;       customers.”                                            Data from the report also suggests there is
        • Daily Validation Report validates SWIFT              SWIFT is also working on the next phase          no significant correlation between the size of a
            transaction activity and understands            of gpi, which will include additional digital       country’s economy and the use of its currency
            payment risks;                                  services to further transform the cross-border      for international payments and clearing.
        • Bankers World Online and BI                       payment experience, such as the ability to stop        For example, the US accounts for around
            Network Management provide detailed             and recall a payment, transfer of rich payment      25% of global GDP, while the US dollar has
            correspondent banking traffic and               data, and a payment assistant to provide more       an activity share of 39.79%. While China
            payments reference data;                        intelligence at the payment’s origination.          accounts for 15% of global GDP, renminbi
        • SWIFTSmart is a cloud-based elearning                In parallel, SWIFT is exploring the              is used for less than 2% of international
            platform, and                                   potential use of blockchain technology in           payments.
        • Subscription to gpi Tracker provides              the cross-border payments process. Over                Based on recent data, the gap between the
            transparent, end-to-end payments tracking,      30 gpi banks have been running a proof-             global usage of the US dollar and renminbi
            and will be available in the Correspondent      of-concept (PoC) to test whether a SWIFT-           is unlikely to be sustainable, particularly as
            Banking Suite in 2018.                          developed application using distributed ledger      the Chinese economy continues to grow
                                                            technology can be used to reconcile Nostro          and develop broader capabilities for the
        SWIFT gpi soars past two                            accounts in real time and help to optimise          internationalisation of renminbi.
        million payments in September                       global liquidity.                                      Michael Moon, head of Asia-Pacific
                                                               Preliminary results will be shared at Sibos in   payments markets at SWIFT, adds, “Although
        More than 120 leading transaction banks have        Toronto, while the PoC is set to complete in        the world remains highly dollarised, the
        signed up to use SWIFT gpi, representing            November 2017.                                      growing prominence of the Chinese economy
        more than 75% of all SWIFT cross-border                In addition, as part of its continuous           supports a case for greater renminbi usage
        payments. Twenty-four banks are already live        innovation process, SWIFT and its banks are         internationally.
        and actively using SWIFT gpi, exchanging            working with fintech companies to develop              “Liberalisation of capital markets in China,
        several thousands of messages daily across 100      additional overlay services that leverage the       and initiatives such as the Belt and Road,
        country corridors. According to SWIFT, over         gpi platform using its APIs, which banks can        over time, will contribute to further renminbi
        40 banks are expected to be live with gpi by        build on to provide more value to customers.        globalisation.”
        the end of 2017.                                    Demos of early proof-of-value concepts will be
           “The speed by which SWIFT gpi has                shown at Sibos.                                     SWIFT harmonises bank
        become the new standard in cross-border                                                                 connectivity to VP Securities
        payments is impressive,” says Christian             Canadian companies remain                           via ISO 20022
        Sarafidis, chief marketing officer at SWIFT.        loyal to the Canadian dollar
           “This is a direct result of the real value co-                                                       SWIFT has enhanced its connection to
        creation and collaborative innovation gpi can       Canadian firms have been slow to adopt              Denmark’s central securities depository (CSD)
        bring to banks and their corporate customers.       renminbi for cross-border payments,                 VP Securities using ISO 20022 standards,
        gpi payments are credited within 24 hours           according to SWIFT’s latest renminbi tracker.       reducing costs for banks by enabling them to
        from initiation and most within a few hours            Since November 2014, when the renminbi           leverage the same network and standards they
        and even minutes.                                   offshore clearing centre opened in Toronto,         use to connect with other securities market
           “Corporates can track their payments in          traffic between Canada and China and Hong           infrastructures across the world.
        real time and get confirmation of that credit       Kong has increased, despite the fact that the          Banks have traditionally used fixed,
        directly from their banks.”                         Canadian dollar is preferred.                       proprietary lines to connect with CSDs, each
           SWIFT gpi comes with an innovative                  Moreover, 70% of cross-border payments,          with its own disparate connectivity protocol,
        payments Tracker, a cloud-based application         by value, sent between Canada and China             resulting in significant inconsistencies and
        accessible via application programming              and Hong Kong are made using the Canadian           complexity.

                                                                                                      www.electronicpaymentsinternational.com | 11

EPI November 365.indd 11                                                                                                                                    06/11/2017 09:14:18
sibos 2017 | highlights

                 As cross-border trading activity has
              increased, banks have become active in a
              growing number of markets and have sought
              the technology to enable them to rationalise
              the way they communicate with securities
              market infrastructures in each country.
                 By implementing ISO 20022 standards,
              SWIFT now offers banks fully standardised
              communication with VP Securities and all
              other domestic and cross-border securities
              market infrastructures on the SWIFT
              network. This significantly cuts costs for
              banks trading in Denmark, removing the
              need to develop and maintain a separate,
              standalone connection to VP Securities. In
              addition, SWIFT will provide reverse billing,
              which lowers the cost of reconciling invoices
              and provides greater transparency for VP
              Securities’ clients. The service is expected to
              launch in 2018.
                 CSDs in Europe face growing competition           Annika Lindgren, senior account director at      split into three key layers. The infrastructure
              as their core services become increasingly        SWIFT, comments: “Lack of standardisation           layer encompasses generic services and
              commoditised and initiatives such as Target2-     is a serious challenge for banks when               functions, the application layer represents the
              Securities (T2S) and Central Securities           communicating with CSDs.                            information technology landscape with all its
              Depository Regulation (CSDR) come into               “SWIFT plays a key role in the                   applications and connections, and the business
              play. By harmonising market practices, CSDs       development of the ISO 20022 standard,              layer grasps the bank’s business direction and
              can maximise their own operational efficiency     and our work with VP Securities is testament        business capabilities.
              and minimise risk and costs in an increasingly    to our commitment to create robust,                    Expanding the framework in this way
              challenging business and regulatory               interoperable multi-party business solutions        will enable consistent interpretation in
              environment.                                      that foster efficient re-use of knowledge, skills   implementation for banks, enabling them
                 Nadine Limbourg, senior market manager         and technology.”                                    to be completely vendor-agnostic, while
              at SWIFT, comments: “As cross-border                                                                  also supporting API development and cloud
              trading activity becomes more sophisticated,      BIAN releases API-ready                             enabling.
              banks don’t want to have to build and             service to boost banking cloud                         Hans Tesselaar, executive director at BIAN,
              maintain multiple connections to different                                                            explains: “The industry often focuses on how
              market infrastructures.
                                                                development                                         developing and opening APIs will empower
                 “The enhancements we have made with            BIAN, the member organisation enabling              collaboration between banks and fintech or
              VP Securities enables banks to adhere to          collaboration between banks, tech entities and      broader tech enterprises. While this is one
              global ISO 20022 standards and cut costs          academics, is launching the latest release of its   benefit, on top of this banks will be able
              by streamlining connectivity, harmonising         service landscape.                                  to move to the cloud and finally embrace
              domestic and international activities and            Termed SL 6.0, the collaboratively defined       cloud-based solutions that will enable them
              maximising the benefits of investment in          banking technology framework is designed to         to operate a leaner tech model. Identifying
              existing SWIFT infrastructure.”                   provide globally standardised and simplified        the standard model for API development, as
                 Birger Schmidt, chief commercial officer,      banking architecture structure, using a service-    we have done, is crucial to taking this wave of
              VP Securities, adds: “Our aim is to offer         based architecture.                                 innovation forward.
              communication and connectivity tools at a            With this purpose, traditionally BIAN               “Without this fundamental planning, banks
              very competitive price to the market place,       members including Microsoft and PNC                 risk developing APIs that fail to fulfil their full
              and we see this new agreement as win-win for      Financial, UBS and Bangkok Bank have                potential.”
              both VP and our clients.                          focused on defining the individual business            With the framework in place, the next step
                 “Our customers deserve to have a choice        capabilities that make up a bank – grouped          for BIAN is to define the individual APIs
              when selecting communication platforms.           into service domains – and subsequently             for banks, with the aim of completing over a
              Our goal is to offer the different platforms at   identifying the information dependencies –          hundred of definitions over the next year.
              a very competitive price, which this agreement    known as service operations – between these            In line with this, BIAN members have
              certainly ensures.                                business building blocks.                           elected a new board member, Santhosh
                 “This is yet another important step in our        Alongside continuing to build this out,          Pillai, chief architect and data management
              ISO roadmap and will ensure a better business     specific attention has been given to building       at Dutch bank ABN Amro. With over 20
              case for our customers to harmonising their       additional architectural layers and providing       years’ experience in banking technology
              business processes with the internationally       extensive detail to the model in SL 6.0.            transformation, he will play a key role in
              standardised ISO format.”                         According to BIAN’s research, a bank is             supporting the initiative.

   12 | November 2017 | Electronic Payments International

EPI November 365.indd 12                                                                                                                                     06/11/2017 09:14:19
sibos 2017 | highlights

           He commented on joining: “ABN Amro
        has been a BIAN member for over five years,
        as we believe that it’s crucial for banks and
        technology providers from across the globe to
        unite to form a standardised IT infrastructure.
           “By collaborating on the core background
        technology, the industry can compete healthily
        in the areas that matter – namely providing a
        competitive service to customers.
           “I’m excited to become a member of the
        BIAN board as it embarks on the next stage
        of its journey, supporting API development to
        future-proof banks.”

        BofA Merrill launches CashPro
        Assistant
        Bank of America Merrill Lynch has launched
        CashPro Assistant which uses artificial
        intelligence and predictive analytic capabilities
        to help commercial and corporate clients
        easily access and analyse banking information.
           According to the bank, CashPro Assistant
        delivers a differentiated experience for all
        CashPro clients. Central to the experience is
        CashPro Assistant Analytics and Forecasting,        fragmented tools, leaving them with less time    • Fewer local-currency bank accounts and
        enabling clients to use BofA Merrill APIs           to focus on capital allocation and oversight.        related expenses;
        to integrate directly with Microsoft Excel             “We view this as an opportunity to help       • Reduced foreign exchange exposure and
        to populate account data on demand                  them gain efficiencies, enhance governance           trade activity, and
        from CashPro Online into configurable               and control, and drive strategic growth.”        • Less time spent handling invoices and
        spreadsheets.                                                                                            reconciliation tasks.
           The introduction of analytics and                BofA Merrill expands payments                       “The Multicurrency Netting solution
        forecasting is one of multiple steps BofA           offering with Multicurrency                      introduced is in response to direct input
        Merrill is taking to expand the delivery of                                                          from our corporate and commercial clients
        products using API technology. Additional
                                                            Netting                                          who want greater visibility and control over
        tools in CashPro Assistant include transaction      Bank of America Merrill Lynch is launching       their inter-company and vendor payments,”
        research, automated alerts, educational             Multicurrency Netting, giving client             explains Liz Minick, head of global cross-
        content, live chat and help by phone.               companies greater visibility and control over    currency product and strategic client
           “Companies are looking to their banks to         inter-company and vendor payments.               capabilities in global transaction services at
        not just execute financial transactions, but to        The new solution centralises inter-company    BofA Merrill.
        provide information they can use in a hands-        payments, enabling large companies that             “We are pleased to add this powerful cross-
        on fashion to inform their decision-making,”        operate across multiple borders to reduce both   currency solution to our suite of FX payment
        says Hubert JP Jolly, head of financing and         the number of payments and the total value       tools,” Minick adds.
        channels for global transaction services at         of payments made between companies that             The Multicurrency Netting solution also
        BofA Merrill.                                       regularly invoice one another.                   includes a number of features that were
           “We’re launching CashPro Assistant in               Large corporations typically make hundreds    specifically requested by BofA clients. These
        recognition that the services we’ve created can     of inter-company payments worth millions         include:
        be valuable to all our clients without the need     of dollars every month. In addition, they        • Workflow and communication tools for
        to pick and choose among them. Our aim is           must handle invoices in numerous currencies          invoice management;
        to make it as easy as possible for clients to do    issued by their own affiliates or with vendors   • Competitive and transparent FX trading
        business.”                                          that support more than one entity within the         rates from BofA Merrill, and
           Jolly adds that the bank is focused on           company.                                         • Comprehensive metrics and reporting,
        finding additional ways to more closely                Many times, specialised programmes are            with direct updates to company
        integrate with its clients, moving beyond           needed to help calculate what each entity owes       accounting platforms.
        assistance to advisory capabilities. “Our clients   the other. By moving to a centralised netting       To help ensure a successful implementation
        manage an increasingly complex ecosystem,”          solution, multinational companies can realise    process, BofA Merrill will help clients
        Jolly notes.                                        many benefits, including:                        customise the solution to match their
           “Treasurers are challenged with maintaining      • Fewer wire transfers, resulting in lower       company profile, and guide them through all
        oversight and managing daily operations using           bank and lifting fees;                       setup requirements. <

                                                                                                    www.electronicpaymentsinternational.com | 13

EPI November 365.indd 13                                                                                                                               06/11/2017 09:14:21
sibos 2017 | anz

                                                                                                                       debate for banks and the tech community as

                   real-time payments and
                                                                                                                       to whether it has potential in other areas, but
                                                                                                                       how much potential do banks see in it?
                                                                                                                          Collard answers: “We have really stepped

                   their effects
                                                                                                                       back from saying blockchain is going to be the
                                                                                                                       new best innovation and the next best thing,
                                                                                                                       and started talking about what that means to
                                                                                                                       our customers.

                   on australia
                                                                                                                          “We have been involved progressively in
                                                                                                                       establishing proofs of concept based on what
                                                                                                                       we believe were the right kind of use cases for
                                                                                                                       our customers.”
                                                                                                                          “We were the initial founders of the use
                   Technology is transforming the Australian payments and                                              case that SWIFT is now looking at, because
                   banking sectors, with growing demand for real-time,                                                 we recognised that between ourselves and
                                                                                                                       our corresponding counterparties there are
                   personal and secure experiences, and tightened regulation                                           issues in relation to reconciling our settlement
                   adding to the pressure to modernise. Briony Richter writes                                          environments,” Collard adds.
                                                                                                                          “We wanted to prove that you could use a

             I
                   ntroducing effective, fast and efficient           In October 2017, IBM announced that              technology that would enable you not to have
                   payment capabilities is a priority for          it was leading a project that would be using        to do that reconciliation. Due to the sheer
                   Australia. Advances in 2017 have been           blockchain to improve cross-border payment          scale, we could not take it to the next level
              monumental, and will continue to be.                 processing.                                         and so we gave the concept to SWIFT. We felt
                 SWIFT has launched its gpi service, and              Berry describes the major trends in              that it was an organisation that could take it
              Australia will be going live with its New            the retail, SME and corporate sectors,              further, and it has established a multilateral
              Payments Platform in early 2018, but how is          emphasising how the customer drives change          environment.
              the country’s payment landscape developing,          in these trends but also that there is a need to       “We are also looking at proofs of concept
              especially with real-time payments due to go         provide convenience, speed and a more value-        in the area of bank guarantees and other
              online, and the dawn of Open Banking?                driven cross-border payment outcome.                trade approaches, understanding the
                 Speaking to EPI, Anne Collard, head of               “Customer knowledge around cross-border          underlying focus around how distributed
              payment capabilities and industry, wholesale         payments has increased substantially in the         ledger technology could be used in a way that
              and payment transformation at ANZ, states:           last five to ten years,” Berry says.                benefits the customers.”
              “It comes from initiatives that were taken              “Also, the change is being driven by a big          Berry concludes: “Technology is really just
              quite a few years ago with the RBA and the           increase in competition from the non-bank           one element of the whole manufacturing
              Payment Systems Board which established the          sector. Customers have a much broader choice        process. I think the future is not so much
              Australian Payments Council.                         and it is that competition that is driving the      technology because banks are reasonably
                 “The Australian Payments Council is a             need for banks to respond.”                         good at technology; we invested in core
              strategic body made up of a number of the key                                                            infrastructures like SWIFT.
              banks and key partners in industry – retailers       CROSS-BORDER INCLUSION                                 “I think it is how we use it. It is not just
              and technology companies which are looking                                                               the technology but it is the pricing, it is
              at what the landscape in Australia is going to       With real-time payments being implemented           the service overlay, it is the insides around
              be like in the next five to ten years.               soon in Australia for domestic transactions,        the flow, whether it is for corporate or
                 “We are currently testing the New Payments        Berry predicts that it is very likely that they     institutional clients. Banks bring richness to
              Platform which goes live early next year; this is    will be integrated into international cross-        a relationship and we use the technology to
              a completely new infrastructure for Australia.       border payments.                                    interact with our clients.
                 “It is not actually leveraging the rails of the      “As the market infrastructures evolve and           “Banks have a real role to play but we have
              old, low-value system value that we have; it is      move to real time, then it is only inevitable       to integrate our services together. It is not just
              a completely new environment, and that gives         that cross-border becomes a part of it.             about selling a payment; it is about creating
              us an opportunity to look at future-proofing            “The market infrastructures are for local        the flexibility around customer needs. I do not
              the environment for the next five to ten years.      entities, but if they are cross-border active and   see it as a threat, but as an opportunity.”
                 “We can then add different value services         are receiving payments across borders they             In terms of cash management, payment
              as overlays on top of that infrastructure            will want to see the same access to liquidity       transparency and reconciliation, the new
              and create new services for the benefit of           for a cross-border payment as they do for a         systems being implemented have immense
              our customers be they consumer level or              domestic payment,” Berry adds.                      benefits. Domestic real-time payment systems
              companies,” Collard explains.                           “We see a future in connecting our local         have already become the new norm.
                 Brian Berry, head of cross-border payments        market infrastructure with a cross-border flow,        Innovation is crucial to the continuing
              and clearing at ANZ, notes developments in           certainly coming into Australia.”                   success of any industry, and through
              cross-border payments that are active across a          Originally created for digital currency          collaboration, ANZ can ensure that customers
              number of different technologies.                    Bitcoin, blockchain has been at the centre of       will be the priority with payments. <

   14 | November 2017 | Electronic Payments International

EPI November 365.indd 14                                                                                                                                        06/11/2017 09:14:21
sibos 2017 | bank of america

                                                                                                            opportunities, being enhanced in many

             bank of america:
                                                                                                            different industries.”
                                                                                                               The swift uptake of mobile payments allows
                                                                                                            speedy transfers across different accounts.

             feeling the
                                                                                                            Venkat emphasises that banks need to be
                                                                                                            productive in enabling mobile payments, IoT
                                                                                                            and APIs. Blockchain and distributed ledger
                                                                                                            technology could also see increased use in

             need for speed
                                                                                                            areas such as high-value treasury settlements.
                                                                                                               High demands from a younger and
                                                                                                            technically aware generation have also
                                                                                                            driven change in how transactions are made.
                                                                                                            Millennials tend to have a number of online
             Expectations for speed, access, security and transparency                                      accounts, so transactions will be driven not
             are growing as consumers engage with technology, pushing                                       necessarily by how the sender wants to send
                                                                                                            a payment, but how the recipient wants to
             banks to provide efficient services. Bank of America aims                                      receive it. Banks must, therefore, offer choices
             to move swiftly to achieve this, writes Briony Richter                                         to survive in this environment.
                                                                                                               With a growing trend for political

        T
                 he global banking industry needs          payments is holding multiple currencies.         deglobalisation in some countries, and the
                 to create a new value model to               “Now with the emergence of real-time          emergence of populist parties fragmenting
                 maintain customer loyalty and             payment infrastructure with technology           their home markets, Venkat expresses
        satisfaction, with strong preference               like APIs, blockchain and distributed ledger     his opinion on the implications for cash
        for digital services now penetrating all           technology, the entire payment system is         management, payment and supply chain
        customer segments.                                 moving from paper to electronic.                 finance: “It is not that corporations are not
           What changes is BofA witnessing in the             “There is certainly a demand by most          capable of handling this change; change is
        customer base in terms of payment needs,           multinational corporations which have            constant. The implication for a treasury is
        payment usage and preferences?                     operations in multiple countries to have a       in a productive world. More countries are
           Venkat ES, MD and head of Asia treasury         global international payment hub.                becoming restrictive markets where you
        products and global transaction services tells        “What that essentially means is having        cannot move money out or in.
        EPI how the whole business model around            settlement in one currency and then                 “The challenge for corporations would be
        customers is changing: “Today, corporates          distributed in multiple currencies. The          to manage their liquidity and optimise on
        want to directly send the payment to the           collections can be in multiple currencies but    that liquidity, having the flexible positions
        consumer and directly get the payment              the settlement must be in one currency. So       to be able to take on additional risks. On the
        back from the consumer. That is giving an          that model is not necessarily new but it is in   positive side of this change, they are able to go
        opportunity to move from a large-value             the evolving landscape from regional payment     deep into each and every market.
        transfer to small-value payments, and that is      hubs to global payment hubs.”                       “To that extent, the cost of operating would
        where you see the increased usage.”                                                                 go up, and as a result prices would also go up.
           “The model is changing with the emergence       TRANSPARENCY                                     For me, it is about grappling with the change
        of online commerce merchants. It is expected                                                        in relation to managing the liquidity and
        that by 2020, 33% of sales even traditional        In terms of cross-border payments, the           the risk together in a country-by-country or
        companies will go online,” Venkat notes.           technology has not yet fully evolved to keep     currency-by-currency scenario.”
           “The payment structure is evolving rapidly.     up with the fast pace of globalisation. It          Venkat adds that treasurers need to look
        The preference is to avoid cross-border high-      must also overcome the hurdle of lack of         at how they can use emerging concepts to
        value transfers into low-value payments. We        transparency. Customers expect transparency      improve key indicators from the previous year.
        need to get the information real-time, along       in all payments they make, as well as a fast        Discussing the emergence of payment
        with the payment, so the sales model can           and efficient approach to their needs. This      ecosystems in which payments become
        improve.”                                          way banks will be able to retain customers as    imbedded into activities, Venkat notes: “With
           Advances in payment technology have been        competition in the industry grows stronger.      cash management you basically follow the
        rapid. The emergence of APIs enabled data             As well as distributed ledger technology      flow. Therefore it will be any industry that
        connectivity, allowing it to be transferred        there is the Internet of Things (IoT), social    has a consumer touch, where the payment is
        and shared between different organisations.        commerce, conversational commerce and            imbedded as part of the activity.”
        Now there is the emergence of international        robotics. Venkat describes his view of the          BofA and other banks will benefit greatly
        payment hubs. Venkat explains the prospects        next step in payment innovation: “IoT is very    from real-time payments. Perhaps not in
        for payment hubs and innovative technology:        exciting. It uses the physical infrastructure    the short term but, in the long run, it will
        “Payment hubs are not a new concept and            gathers data on how those physical               enable the bank to protect its customer
        they exist at a regional level. What is changing   infrastructure technologies are being used,      base and grow further. By offering real-time
        now is most corporations want to know the          and then breaks that into a commercial angle.    payments, banks could also save substantially
        cost of payments. A key element in the cost of     There could be an explosion of payment           in operating costs. <

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EPI November 365.indd 15                                                                                                                                 06/11/2017 09:14:21
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