Integration of government services is the way forward to a connected government
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eVi sions
Integration of government services is the way
forward to a connected government
The attendance of senior management from many units
in government departments including CEOs, Strategy, IT
and HR directors is rare for an event, so it was heartening to
have so many of them to be among the 150 top personnel
at the Third Dubai Government eTransformation Forum held
recently by Dubai eGovernment.
Dubai does not respond to arbitrary changes. Instead it
continues to move forward with its ‘Customer First’ objective
in its eTransformation drive, so as to live up to the aspirations
of citizens, residents, visitors and businesses. It continues
to focus on its mainstays such as enhanced electronic
connectivity, improved operating efficiency and developing
human capital to ensure the provision of integrated electronic
services as per the highest quality and reliability standards.
***
This Forum reflected Dubai Government’s eTransformation
strategy and was aimed at fulfilling the keen vision and
prudent directives of His Highness Sheikh Mohammed Bin
Rashid Al Maktoum, Vice President and Prime Minister
of the UAE and Ruler of Dubai, for providing round-the- A successful example of electronic integration is perhaps
clock eServices via innovative channels, particularly mobile the Department of Economic Development’s experience in
phones, for government entities to create a connected, its trade licence updating service, which integrates through
the government service bus (GSB) with many local and
innovative and knowledge-based city in the 21st century.
federal entities including the Ministry of Labour, Roads &
In order for our emirate to be an ideal example of Transport Authority, Department of Tourism and Commerce
integrated knowledge-based cities in the 21st century, it is Marketing and several other entities. This also applies to
necessary for government efforts to be combined for optimal Dubai eGovernment’s mobile phone application, which also
investment in human resources, advanced technologies and benefits from the GSB to build a comprehensive one-stop
existing potentials with the aim of carrying on the process of station of electronic and information services via iPhone
achievements, succeeding in building a competitive economy compliant smartphones.
based on knowledge and innovation and consolidating the The dialogues held at the Forum reiterated the priority
position of the UAE among the best countries in the world in of enhancing the co-operation between government entities
line with the objectives of the UAE National Charter 2021. and the private sector over the coming three years of the
eTransformation strategy so as to be in line with Dubai
*** Strategic Plan 2015. We see this co-operation as an
The transparency and openness that marked the review inevitable prelude to the connected government and the
of the current status of eTransformation in all its themes completion of a fundamental stage in the eTransformation
in Dubai, beginning with the infrastructure, automation process.
system of government departments’ internal operations and
customers’ adoption of eServices, show that the optimal
way to the lead in eTransformation in Dubai requires the Director-General,
concerted efforts of all government entities. Dubai eGovernment Department
Issue 115 - May 2013 1
Our Vision
The vision of Dubai eGovernment is to ease the lives of people
and businesses interacting with the government and contribute to
www.deg.gov.ae establishing Dubai as a leading economic hub.
Dubai eGovernment’s mission is to achieve a virtual government
through the provision of high-quality customer focused eServices
for individuals, businesses and government departments and to
promote eServices adoption through customer management.
Dubai eGovernment promotes eServices through www.dubai.
ae - the unified official portal for Dubai Government that provides
The Official Magazine of Dubai
eGovernment Department all residents and businesses of the emirate with more than 2000
electronic services.
e4all is the official magazine of Dubai eGovernment, and helps
in creating awareness of eServices to all segments of society and
Editorial spreading an electronic culture for the well-being of all.
Executive Editor
Ahmad Bin Humaidan Content
ahmad.binhumaidan@deg.gov.ae
Issue No. 115 - May 2013
Chief Editor
P. 4 4
Amer Al Hamayda
amer.alhamayda@deg.gov.ae
Magazine Coordinator Strategy of Dubai
Jamal Khalifa Almulla eGovernment and its
jamal.almulla@deg.gov.ae partners to achieve an
integrated government
English Editor model highlighted
Garth Mitchell
garth.mitchell@deg.gov.ae
Arabic Editor P. 7
Yaqdhan Mustafa
Dubai
yaqdhan.mustafa@deg.gov.ae
Residency’s
Amer Guest
Graphic Designers
Fatima Ibrahim
Room reviewed
Ayesha Al Ansari
media@deg.gov.ae
P. 10
Contact e4all eServices needed for
Dubai eGovernment Department exhibitors in Dubai
Tel: 04-4056274
Fax: 04-3532988
P.O.Box: 90300
e-mail: quality@deg.gov.ae
... An electronic version can be
viewed on www.dubai.ae
The articles in this publication reflect
P. 12
only the author’s opinions and not DeG enhances
necessarily those of the eGovernment
or its staff. Messaging and
Republishing of material in this Communication
publication is not permitted without system
attribution of this publication as the
source.
mPay
Etisalat joins mPay portal as fifth entity
In line with the directives of His Highness Sheikh
Mohammed bin Rashid Al Maktoum, Vice President,
Prime Minister and Ruler of Dubai, that the government
should provide a single mobile stop shop for citizens to
conduct their government transactions from one place;
Dubai eGovernment strives to further develop the mPay
portal with new facilities.
DeG recently announced that Etisalat has joined the
mPay portal service, allowing its customers to pay for a wide
range of Etisalat services including Internet subscription,
mobile phone services and TV packages. Etisalat has thus
becoming the fifth entity to join the service after RTA, Dubai
Police, DEWA and Dubai Cares. Users will be able to pay
subscription bills in any or all of the five services offered by
Etisalat, including:
• Mobile phones
• Broadband Internet mPay uptake
• E-Vision Reports indicate significant progress in the value of the
• Dial-Up Internet amounts collected during the year 2012 for the benefit of local
• Landline phone government bodies involved in this service, with an increase
of 11%, compared with those collected in the year 2011 and
a 39% increase in the number of transactions executed.
How to join the service DeG is working now to expand the circle of beneficiaries
After the registration on the website of the service, the
of this service, whether individuals and institutions, through
subscriber will receive an e-mail with the codes to be entered
involvement of new departments and entities or through the
in the text message to complete the payment process, along
addition of new services of interest to clients.
with the service password. If a user is already registered, he/
The ePayment services have become the preferred
she selects from the list of entities displayed, including:
choice for many users, being a substitute that ensures
• Settlement of Etisalat bills
comfort, convenience and saves time and effort. With the
• Donations to Dubai Cares
latest addition of Etisalat which has more than nine million
• Recharge of Salk and Nol cards from RTA
subscribers, mPay is set to take off and become a useful
• Payment of traffic fines with the Dubai Police
• Payment of DEWA bills addition to the public.•
Issue 115 - May 2013 3
Cover
CoverStory
story
3rd eTranformation Forum
Strategy of Dubai eGovernment and its partners to
achieve an integrated government model highlighted
To be number one is a unique experience. It is difficult to achieve and even more
difficult to maintain. Another challenge is that there is no one to learn from, so the
only way forward is by creating new criteria in innovation and creativity.
Much of the discussion and presentations addressed these challenges during
the third eTransformation Forum of Dubai Government, held under the slogan
‘Together to achieve leadership’.
4 Issue 115 - May 2013
Outstanding attendance Current standing for
fostering teamwork eGovernment
The forum was attended by more The current position of
than 150 leading figures from various eTransformation was reviewed
Dubai Government entities including transparently starting from the
directors general, senior executives infrastructure and automating systems
and IT managers, human resource of government departments, to the
and strategic planning directors. The eServices and the level of adoption of
Forum discussions witnessed wide customers. The base of government
participation of those personalities and services (G%SS) has been adopted in
leaders concerned with eTransformation the evaluation of eServices, enhanced
strategy, and its implementation. by the results of the poll conducted by
This exceptional attendance Dubai eGovernment in collaboration
confirmed the importance of the work with Dubai Statistics Center over the
to complete eTransformation in the phone for about 1,100 participants, to
emirate, a process whose ultimate measure the knowledge and satisfaction
objectives are to enhance the of businesses and community members
integration of government, improve in the Emirate of Dubai concerning
operational efficiency, and contribute to the eServices provided by government
the development of human resources H.E. Ahmad Bin Humaidan
agencies in Dubai.
to ensure the provision of integrated Director General of DeG
The Forum also highlighted the
eServices according to the highest reluctance of customers to deal with
standards of quality and reliability. the eServices and their preference government departments in Dubai is
In his inaugural speech to the Forum, of traditional channels in dealing with 66.8%.
H.E. Ahmad Bin Humaidan, Director the government, and reviewed several
General of Dubai eGovernment, causes for this reluctance, the most
underlined the importance of this important of which is the need for Electronic integration
Forum as an interactive platform to look more integration between government Later, Wesam Al Abbas Lootah,
into the components and themes of agencies in providing eServices through Assistant Director General of Dubai
Dubai Government’s eTransformation unified access points, either online, via eGovernment, talked about the
strategy. “The eTransformation strategy mobile phones, or customer service implementation of the connected
has been designed to raise the bar of centers. government as embodied in the model
excellence of government work and Dr. Okan Geray, Strategic of government service bus. This being
government services with the aim of Planning Consultant at Dubai a basic enabler of excellence in the
putting Dubai forward as the perfect eGovernment, reviewed the details integration of services as it helps
example of integrated, knowledge- of the eTransformation, indicating facilitate the linkage of government
based cities in the 21st century. This the presence of 775 fully complete services and systems in a flexible,
necessitates government efforts to be government eServices, while there are secure, cost-effective and highly
unified for optimal investment in human still 414 eServices under the information speedy manner through the provision
resources, sophisticated technologies stage, which have not been automated. of a unified infrastructure and a central
and existing potentials to carry on this Moreover, there are 113 fully traditional connectivity system among government
successful path towards creating a services whose eTransformation has entities that allow the information
highly competitive economy based on required for completing government
not been started yet. Thus, the rate
knowledge and innovation, in line with transactions to be exchanged.
of the overall eTransformation of all
the UAE National Charter 2021, which
aims to transform the UAE into one of
the best countries of the world.”
“The strategy reflects our strong
commitment to the piercing vision
and prudent directives of H.H. Sheikh
Mohammed Bin Rashid Al Maktoum,
Vice President and Prime Minister
of the UAE and Ruler of Dubai,
who has stressed the necessity of
providing creative eServices round
the clock through innovative channels,
particularly mobile phones, for achieving
leadership and building a knowledge-
based society. The Forum reaffirms our
keenness on enhancing co-operation
with our strategic government partners
in order to achieve government
integration and connectivity and hence
serve the eTransformation process”,
added Bin Humaidan.
Issue 115 - May 2013 5
They also discussed the mobile The attendees addressed the
phone app for Dubai eGovernment, strategy of eTransformation of the
which also benefits from the integration Government of Dubai and its objectives
platform to build a comprehensive over 3 years which aims to align with
station for eServices and information
the Dubai Strategic Plan 2015.
via the iPhone system.
The presentations concluded with Dr. Okan explained that a lot of
stating the integrated services that are research and benchmarking had taken
being prepared to be launched soon, place for eTransformation.
including the services of updating The administration used this
population register system, and research to developed measures of
inquiring about the bills of DEWA. performance, and standards for quality
and policies. They also evaluated the
eGovernment position quality of eServices provided by local
On this subject, Dr. Okan took all government agencies. In all of this, the
on a panoramic tour viewing the most aim was to provide the customer with
important electronic experiences in the innovative eServices 24/7.
world, including the experience of the
Wesam Al Abbas Lootah United States which is similar to the
Assistant Director General of DeG experience of the UAE as a federal Customer First
state in the system of government, and Dr. Okan explained that there
the experiences of Britain, Hong Kong
Lootah pointed out that other should be a focus on developing the
and the European Union.
enablers include the successful method of displaying the eServices via
It was interesting that the experience
methodology of work; legislation, electronic channels in accordance with
of Dubai eGovernment has exceeded
policies and governance; approval of
many of those experiences in certain “life events” model, so that they can
the unified identification number and
the standard for exchanging documents sectors; the most important of which be strengthened with more eServices
and information in order for a large is the planning systems of government provided to companies and individuals
number of high-quality government resources which now provide back- alike. There also must be work to
eServices to be away from the current office services for more than 29 promote awareness among the public
situation where most of these services government departments, as well as
which reinforces trust and reliability
are not connected, forcing customers to the central e-payment gateway which
of eServices much as the confidence
check with several government entities
to obtain the required approvals.
Lootah pointed out that the other
represents a success story for Dubai
eGovernment. enjoyed by traditional services.•
enablers are:
1) successful work methodology
2) legislation, policies and governance
3) the adoption of a unified ID number
4) criteria for the exchange of documents
and information
This is in order to change the current
situation of a large number of high-
quality government eServices, most of
which suffer from lack of interrelation,
thus forcing the client to visit several
government agencies to obtain the
required approvals.
Success stories
The forum viewed shining models
of e-integration such as the experience
of the Department of Economic
Development in providing the service
of updating business licenses, where
the service integrates – through the
platform of the integration of government
services - with many of the local and
federal agencies, including the Ministry
of Labour, Roads Authority, DTCM and
others.
6 Issue 115 - May 2013
On site
Dubai
Residency’s
Amer Guest
Room reviewed
The slogan at the General An employee on duty is always
Directorate of Residency and available to offer guidance and
Foreigners Affairs (GDRFA) says: assistance to the customers who prefer
“People’s satisfaction, a goal to be to take advantage of the Guest Room
achieved.” This slogan seems to services rather than waiting in line. Al
be pushing GDRFA to make further Awadi showed that the majority of the
innovations like the Amer Guest Room’s customers are representatives
Room. of companies, who use passwords
provided by GDRFA to inquire about
the transactions for their companies.
What is Amer’s Guest Room?
This is a colourful corner in the
headquarters of GDRFA where a mascot Self-service desk
called Sa’id the helper welcomes the One the main objective of the
public and displays and electronic Guest Room, Colonel Khaled Razzuqi,
kiosk with touch-screens for electronic Assistant Director-General of the
services. eServices sector, explained is to Colonel Khaled Razzuqi
The employee on duty in the Guest provide a self-service desk for clients Assistant Director-General of the
Room, Corporal Mohamed Mansour with the department upon request. This eServices sector
Al-Awadhi, explained the nature of the desk provides very important services
services that can be obtained through for passengers in airports, especially
the touch-screens and the electronic printing visas. It also helps them book recharge of Salik cards and mobile
kiosk where customers can inquire tickets in case of transit travel and phones, donation for Zakat and charity
about their transactions, print residence change flight schedules. and others. In conclusion, one notes
visas and link to a range of eServices the Amer Guest Room at GDRFA is a
of other agencies such as booking with smart investment and great marketing
FlyDubai. Public touch-screens tool for promoting eServices while also
GDRFA has ensured that the kiosks proving value added services to the
also offer other services, such as public.•
Issue 115 - May 2013 7
Social media
UAE leadership
effectively use Twitter
to communicate with
citizens
HH Sheikh Mohammed & officials tweet
during April 2013
This page shows the successful experience of HH UAE is considered one of the leading examples in
Sheikh Mohammed Bin Rashid Al Maktoum and the building the charisma of government officers through
UAE officials through social networks with distinction social media. They have succeeded to practicing open
in replacing traditional gatherings where public issues doors policy to empower average citizens to reach the
were discussed with online networking. decision maker.
@HHShkMohd @HHShkMohd
Also proud of Noura Khalifa Al @HHShkMohd I met Bill Gates today and we
Kitbi for winning “Disabled Sport discussed a number of global
Liked the concept of the cafe &library at The humanitarian initiatives
Women Award”. Her resolve
Archive in Safa Park Gate5. Its a nice library in
inspires us all
a great public park
As part of our belief Opening schools for
in the cause of world thousands of Syrian
peace, we host Peace refugees in Jordan
and “Sport Forum - camp*
Dubai 2013”*
Hamdan bin Mohammed bin Rashid Mansour bin Zayed
@HamdanMohammed @HHMansoor
I’m happy for the General rules
release of the for success are
French hostages in clear; moderation,
Cameroon* tolerance, partnership Since the beginning of March the
cooperation.*
followers of HH Sheikh Mohammed
bin Rashid Al Maktoum on Twitter
have been increased by 200
Abdullah bin Zayed Dr.Anwar Gargash
@ABZayed @AnwarGargash thousand followers
* Translated from the Arabic tweets
8 Issue 115 - May 2013
mGovernment
Mobile applications for
living in Dubai
In accordance with the vision of HH Sheikh and simplify the way of life. We will showcase
Mohammed Bin Rashid al Maktoum, Vice President various apps from both government and private
and Prime Minister of UAE and the Ruler of sector to illustrate how people are using mobile
Dubai, the government has vowed to provide services to interact with government to ease their
its services and to the people of Dubai through lives. Stay tuned for more mobile apps in our
online and digital based means in order to ease forthcoming issues.
Dubai Menus - The Dubai Mall -
iPhone iPhone
This app provides meal This app lists special offers,
prices updated from the activities and entertainment
most famous restaurants events provided by the
in Dubai. It displays phone largest mall in the world,
numbers and addresses which turns the visit to
of the restaurants, which Dubai Mall to an adventure
provides multiple options full of deals and savings.
for users to place their
orders.
FR FR
EE EE
Dubai Menus The Dubai Mall
By Emaar Technologies
By Drumbeat Marketing
Dubai Visitor Definitely Dubai -
Tourist Guide - iPhone
Android/iPhone This app provides tourist and
commercial information for
An iPhone and Android the Dubai. It displays most
application to check out important monuments,
Dubai’s tourist spots. The and facilities visitors and
tourist in Dubai can view residents should see. It is
the tourist shopping, desert an integrated guide to the
adventure, entertainment, city of Dubai.
events and festivals, theme
parks, sports and activities,
heritage and museum and FR FR
landmarks. Dubai Visitor EE EE
Tourist Guide Definitely Dubai
By Dubaiglimpses By DTCM
Issue 115 - May 2013 9
Investigation
eServices
needed for
exhibitors in
Dubai
The exhibition industry in Dubai nothing about these services or about their awareness of eServices, American
represents one of the main levers the Dubai eGovernment portal. George Douglas said that his company
of economic movement in the Concerning the possibility of using was involved in a number of exhibitions
emirate since major exhibitions the eServices, British national Edward in Dubai on a regular basis, and DICEC
attract millions of visitors including Robert replied that he would welcome had detailed lists of e-mail addresses of
businesses, investors traders dealing with those services if he had any companies attending Dubai exhibitions
and shoppers. Because of this idea about them, and would consider regularly. These lists make it possible to
commercial activity, the tourism them as an added advantage that send information about the eServices
movement in Dubai gets a boost facilitates his work. German national that facilitate their cooperation with the
especially for restaurants, and Lisa John showed a similar response Government of Dubai and participation
transport services. It also provides where she explained that it was not in commercial events taking place in
competitive value for Dubai since it possible to take advantage of eServices the emirate.
is regional headquarters for many without being aware of them. Sarah Paul, from the Netherlands,
companies and business activities. indicated that the majority of companies
“e4all” toured a range of deal with Emirates Airlines in obtaining
exhibitions and met a number of Personal eServices travel services and shipping appliances
participating companies to take a look We asked the participants about
that are displayed in Dubai, and that
at their needs from the eGovernment their access of eServices on a personal
it is possible to take advantage of the
to facilitate their participation in the level. Lee Wan from China replied that
entertainment system in the plane to
trade fairs. all the arrangements of the visa, booking
add a special channel that introduces
and accommodation were done by the
eServices to traders and visitors
competent employee in his company,
All beginnings start at DICEC alike, which contributes in spreading
but he used eServices in other personal
The starting point of our tour was at awareness of these eServices among
affairs, especially shopping and roaming
the Dubai International Convention and in the city. He told us that he considered travelers.
Exhibition Centre (DICEC) located in the website of the Dubai Mall a great
the Dubai World Trade Centre where we masterpiece that helped him enjoy the
inquired about the eServices provided
A package of new eServices
mall in the best way possible, wander
In the light of the observations
by the Centre for the companies in all its sections and shops, and buy a
participating in the Dubai exhibitions. made by the participants in the trade
wide range of souvenirs and gifts from
The reply was that all matters relating fairs held in Dubai, a need for a new
the best brands at best prices obtained
to reservations, identifying areas, package of eServices for the business
through special offers on the website.
determining the prices and paying fees sector intended specifically for foreign
On the other hand, French national
are were performed via fax and e-mail, companies that are involved in those
Christine Peter explained that the
and the Centre does not provide any exhibitions arises to the team of DeG
website of the Department of Tourism
eServices to them, as the nature of this Portal. This package could include a
and Commerce Marketing (DTCM) was
work requires dealing with companies wide range of eServices like issuing
very helpful in exploiting the last day
face-to-face to verify their identities and visit visas, dealing with the Customs
of her visit to Dubai, as her company
check all commercial and contractual assigned that day for employees Department regarding temporary
details. to entertain themselves after the admission of goods and appliances,
painstaking effort of participating in the in addition to licensing devices of
four-day exhibition. She was able to communications and advanced
Ignorance of the existence of plan for the recreational day properly technologies in order to issue NOCs
eServices by viewing the agenda of events and . Many related eServices can be
After that the editorial team met activities in Dubai. considered which can make it easier for
with the companies in the exhibitions. companies to perform their transactions
When asked about the most with the government, and thus increase
important eServices that facilitate Awareness of eServices the competitive advantages of Dubai to
•
their participation in the exhibitions, When we asked participants about be a centre of financial and business
all companies replied that they knew the ways in which they prefer to enhance worldwide..
10 Issue 115 - May 2013eCountry
A tour of
eServices in
federal and
local entities
The UAE has achieved a quantum leap in the all government parties and bodies, so that the
field of eTransformation, which has made it an UAE would become a united eCountry in its
important centre for finance and business around services and information.
the world. The process of eTransformation in “e4all” reviews some of the eServices
the country is going at a rapid pace, either at provided by other federal and local bodies in
the level of ministries and federal agencies different Emirates, to contribute to the public
or local authorities alike. This eTransformation awareness of the advanced level that is being
represents a milestone in the spirit of union of achieved by the public sector in the country in
electronic correlation and integration between general.
Request for housing and residential land to around a quarter of a million users during the first quarter
of the year 2013 only, raising the total number of users since
from Ministry of Presidential Affairs its launching to over 732,970 users, according to the latest
The “land and housing demand” eService is provided by
statistics announced by the Fund.
the Ministry of Presidential Affairs for citizens who have met
Web users vary between Zakat donors who want to get to
the needed requirements to obtain housing or residential land.
know the payment methods and calculate the value of Zakat,
Through this service, the Ministry facilitates the procedures
and between the beneficiaries of Zakat who get to take a
for housing and residential land in Abu Dhabi.
look at the terms and dates of submission of applications, in
This service is provided by the website of the Abu Dhabi
addition to the Fund’s Forum visitors and those who wish to
eGovernment www.abudhabi.ae.
see Fatwas.
We choose the Land, Homes and Environment link from
The launch of those two services ( Fatwas and Zakat
the home page.
Calculation) within the interactive answering system IVR has
We choose the ‘Housing’ link then the ‘Distribution of
increased the number of innovative channels with more than
Housing’, where the screen shows many opportunities and
56 eServices being provided to help facilitate the process of
options for continuing the registration procedures with the
Zakat in line with the modern technological revolution.
presentation of the required papers and documents.
“They ask you” online service
This service starts through the registration at the website
The payment of Zakat and Fatwas .. www.zf.ae.
electronically Click on “Add Fatwa” then enter the fatwa that you want
The Zakat Fund website www.zf.ae attracts a large and you will receive an answer within two days.
numbers of users, either those who want to pay Zakat and The service of Zakat Fatwas is only available to the
make a donation, or others who wish to know more about the
•
members of the Zakat Fund website, and you must register
legal provisions. The number of users of this portal went up at the website to use this service.
Issue 115 - May 2013 11eMessaging
Dubai eGovernment
enhances Messaging
and Communication
system
In order to enhance the used by the eSupport team in the
effectiveness of government work, department, or in DeG to provide remote
a mechanism for quick and efficient support services without having to leave
collaboration must be provided their departments to solve technical
among employees cutting across issues. Examples include voice and
government entities. video conferencing, desktop sharing
Dubai eGovernment (DeG) has and files transfer.
worked to achieve this through the
provision of special platforms for Web hosting
collaboration and messaging. e4all Bin Shahin said that DeG has
spoke to Juma Bin Shahin, Messaging provided government entities with
and Collaboration Section Manager hosting solutions that take into account
at DeG. that these websites need to be secure.
More entities are using the hosting
Bin Shahin explained that this unique platform instead of relying on open
system includes a bouquet of eServices software which has less security
Juma Bin Shahin, Messaging and
and eSolutions designed to enhance features.
Collaboration Section Manager at
communication between the staff of
DeG
government departments to get their
work done quickly and easily. It includes Economically feasible..
the following: and environmental
phones inside the country, or even Bin Shahin said a centralized
- E-mail service
around the world via smartphones. This messaging and collaboration system is
- Email archive
is a guarantee to achieve the goal of the more economical and sustainable. It is
- Webhosting & team collaboration
eGovernment to provide a high quality also more environmentally friendly since
- Chat & desktop sharing
services at all times and from anywhere it is paper-free while being remotely
- Email service through smartphones
in the world.
accessible, saving time and effort.
Beneficiaries of the system are
mostly small or medium government Team Collaboration Service development plans
and semi-government departments and The Team Collaboration allows
Bin Shahin concluded by planning
institutions in Dubai. the exchange of information and files
for the future. In the first phase, further
between work teams in government
development and upgrades of the
entities while also allowing collaboration,
Email service daily tasks, unified schedules, and
services would happen, in conjunction
Bin Shahin indicates that the email with training sessions for upgrades.
numerous other tools for team work.
service is provided to government In addition, an email archiving
This service allows online discussions
employees and this can be accessed on solution is provided on the central
with employees able to make workspace
multiple channels including smartphones. servers for DeG, which allows access
and share with others.
More than 25 government entities are to old files and email messages. Bin
using this service with approximately Shahin encouraged other government
3505 users. Chat service entities to make use of DeG’s messaging
This allows government employees This provides chat services and and collaboration services since the
remote communication with unlimited eGovernment represented an advanced
•
to access their emails via the computer
at home or at work, via their mobile employees and managers. It is also stage of integration.
12 Issue 115 - May 2013eSecurity
Cyber Security Becomes Core Part of UAE Curriculum
The Telecommunications friends, enabling us to reach every
Regulatory Authority (TRA) this home in the UAE.”
week ran a collaborative program The IT Security project reflects over
with its subsidiary body the United two years of work by aeCERT, TRA and
Arab Emirates Computer Emergency MOE developing a clear, comprehensive
Response Team (aeCERT) and and easy to use curriculum designed
the Ministry of Education (MOE) to empower students with core cyber Qutami, the UAE Minister of Education.
designed to boost cyber security security knowledge. The curriculum “Schools have a role to play in this,
awareness among students at all includes guides in hard and soft copy for so today’s decision to include cyber
stages of education. The initiative both students and teachers, structured security in the national curriculum is an
trained nearly 500 1st to 12th grade in class activities and presentations, as important step in protecting the nation’s
teachers from every emirate on IT well as fun and interactive games. children. More broadly, we
security best-practice, providing the are increasing the focus
core knowledge needed to enhance in the curriculum
the IT curriculum.
Curriculum content on ICT subjects,
The curriculum content covers
because we believe
a comprehensive breakdown of
“Cyber security is a critical element to that this sector will
cyber threats and clear approaches
ensuring the sustainable development play an increasingly
to ensuring security. Beginning with
of our nation’s knowledge economy,” important role in our
ethics of computer use, the structured
said H.E. Mohamad Ahmad Al-Qamzi, economy in the years
content goes on to cover information to come. Our children
Chairman of the TRA. “Such security
security, including password protection need to be ready to live
relies on the knowledge and vigilance
and phishing security protocols, secure and work in this new world,
of the public at large, and there is no
browser use, and correct use of content and to do so safely.”
question educating our youth is one
sharing on social media to protect IT Security follows
critical element in building this robust
privacy avoid copyright infringement. aeCERT’s broader mission
knowledge base. This educational
program includes online activities, to sustain a resilient and
vigilant ICT infrastructure
lectures and case studies designed to Up to date revisions
drive home best-practice to teachers, against a broader set of cyber security
“As parents, we are all concerned
threats, while building robust culture
empowering them to pass it on to their about ensuring that our children stay
of cyber security awareness across
students. And of course, from students,
this knowledge passes to families and
safe, and today that includes staying safe
online,” said H.E. Humaid Mohamad Al the UAE. •
Issue 115 - May 2013 13eNations
The Dutch government website government.nl
It is important to benchmark with other leading related regulations, all accessible via its main menu called
government portals and in this issue, we review the ‘Documents and publications.’
Dutch or Government of Netherlands website www.
government.nl. Most visited topics
These include
• Human rights
Website structure
The homepage has a clean, simple design. The national • Water and environment management
identity of the Netherlands comes across easily from its royal • Energy in the future
emblem which is at the top of the homepage. • Crime prevention
One can immediately see the concern of the Dutch
Accessibility government towards sustainability and reduced usage of oil
The main menu has news, issues, ministries, government
and documents, so navigation is fairly simple. Clicking and gas, opening the door for renewable forms of energy
on any of the main menus bring up sub-menus which are and growth in jobs in this new sector.
arranged alphabetically to make it easy to browse.
Clicking on either ministries or government gives us a
clear idea of the government structure in the Netherlands, Social networking
the roles and responsibilities of each entity and how to The website is well connected for citizens to engage
communicate with them. with the government through popular routes such as Twitter
To make it easily accessible for other users in the country, and Facebook. The government seems keen to engage
the website is available not just in Dutch, but also in English its citizens with their policies and projects, as well as with
and Papiamento which is a Creole language that originates
cultural and societal issues; thereby ensuring that the citizen
from Dutch.
is placed first as the decision maker and main stakeholder.
More than Government Services
The website is not limited to eServices only. It goes Conclusion
beyond that to reviewing the role of government in promoting The website is designed completely from the citizen point of
a healthy lifestyle, safety for everyone and democracy in view and ensures that it meets their needs and requirements.
Dutch society. Finally, the website is compatible and accessible from varied
browsers, devices and mobile phones and just like the UK
User’s Guide website uses less content to go straight to the heart of
•
The website is a ready reference guide for business as the matter to make it easy for citizens to get their needs
it has all the rules and procedures for trade, export and addressed.
14 Issue 115 - May 2013eMonitor
RTA launches SMS service UAE 2nd in
the world in
for Dubai Metro government ICT use
The UAE has won the first place
in the Middle East and Africa region
and the second in the world in the
“Government Usage of ICT”, among
144 countries that were covered by
the Global Information Technology
Report 2013, just released by the
World Economic Forum. The UAE
jumped 30 places up from its ranking
Dubai Transport Authority has service is aligned with the highest in 2012. The achievement of the UAE
launched a new service to allow international standards of mass is a significant considering that it is
metro passengers to get timetable transit systems, and enhances the considered the largest recorded jump
information via mobile phone texts. satisfaction of customers who are the in the Government Usage of ICT
The Rail Agency, a unit of the Roads backbone of the success of RTA’s index in the report this year.
& Transport Authority (RTA), said users various initiatives. The report is based on four key
could access the services through short Under the new service, users can criteria in assessing the readiness
text messages to be sent to 5223. The send a text message to the number of countries to deal with information
service is coordinated with the Public 5223 adding the letter D, followed by technology, which include: ICT
Transport Agency via the timetables the code of the stand near the metro environment, readiness, usage, and
of the Journey Planner (Wojhati), the arrival point. impact of information technology.
agency said in a statement. The customer will then receive a It also measures the success of
The RTA is keen on offering a message communicating the timing of the country’s government and private
bunch of new technological services three inbound journeys. sectors in the adoption of ICT, as well
that meet the needs of the public The new SMS service will offer as other factors, such as legislation,
and facilitate the processes of using real-time information on Dubai Metro regulatory environment, business and
mass transit systems in general and schedules to help passengers travel investment sector.
the Metro in particular. Delivering this smoothly.
Dubai Courts create the third “My Awareness” campaign
For the third year in a row and within the framework of its quest
to enhance knowledge and the activation of strategic partnerships
with the government departments and institutions, the cases
service management continued the creation of the “My Awareness”
team, which will take over the task of clarifying the mechanism
of the procedures in the Dubai Courts and the introduction of its
services, in addition of the awareness of the community members
of the courts message and services through the available methods
and tools.
The team’s plan depends on taking advantage of the strategic
partnerships with the government departments and institutions,
visiting the federal government departments and local law firms
to showcase the team’s goals and to introduce the courts service,
and to train the offices on e-registration for marketing various
eServices.
Issue 115 - May 2013 15eServices Wizard
Apply for a job in the Emirates Group
Qualified candidates from
the general public can apply
for jobs in the Emirates
Group through:
www.emiratesgroupcareers.com
1
Candidates must register on the site for the
possibility of applying for jobs before it, to
search for and click the link functions
“Find a job vacancy”
2
To register for the site you must
fill out the registration form with
correct data. While registering, you
can also choose to get future alerts
for jobs of your specialization
3 After clicking on the link job
search, your search engine
shows available functions, with
a complete list of all existing
jobs in the Group.
To apply, you must click on the
button: Save Job
To use this service, please go to
www.emiratesgroupcareers.com
16 Issue 115 - May 2013You can also read
