INSIDE THIS ISSUE MEET CITIZENS IN POLICING FROM ACROSS THE COUNTRY - ISSUE 13
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ISSUE 13 Inside this issue Meet Citizens in Policing from across the Country
A Thank You from Chief
Constable Dave Jones
The first national survey to seek it. He said: “I believe it is hugely
the views of Special Constables important that the views of
and Police Support Volunteers has volunteers and Special Constables
now ended. are sought before the future
strategy of Citizens in Policing
More than 3,000 responses were is set. We have had a very
received from police services positive response to the survey
across the country. The results and the initial results are very
WELCOME
will now be used to inform the encouraging.
new, national strategy for Citizens
Neighbourhood Watch Conference
in Policing. The survey was led “My thanks go to everyone who
by North Yorkshire Police’s Chief has taken the time out of their
“The way ahead”
Volunteering has a long history,
traceable in Britain at least back to Constable Dave Jones who is the busy lives to complete the survey
medieval times, when there was a National Police Chiefs’ Council’s which was quite lengthy and
strong association between religion
and ministration to the poor and
lead for Citizens in Policing. in-depth. The data will now be
sick. Estimates suggest that no fewer analysed in depth to help shape
than 500 voluntary hospitals were Mr Jones thanked everyone the future direction of volunteering
established in England during the 12th who took the time to complete across the police service.”
and 13th centuries. The Neighbourhood Watch The event provided an
The Community Life Survey states conference took place in opportunity to gather collective
that in 2014-15, 69% of people had thoughts on the advent of a
December 2015, the objective
Congratulations to GMP
volunteered at least once in the last 12
months, a decrease compared to 2013- of the event was to make sure number of step changes which
14 (74%). However, the proportion
that their key volunteers, police will eventually result in some
of people formally volunteering has
remained similar compared to 2013-14
(42% and 41% respectively). It is safe
Police Support Volunteer and other important partners considerable sea changes
to say that Police Support Volunteers have a shared understanding of within Neighbourhood Watch.
and Volunteer Police Cadets numbers We would like where they are now, why they Over the next five years they
have been growing significantly within to congratulate
the police service and Forces need to need to start doing some things will:
Meerna Elsayed,
ensure that these Citizens in Policing differently and how they plan to
are welcomed, involved and engaged who has been a • Be able to identify and
in supporting police services to help
Police Support
take this forward.
reduce crime and provide increased support proactive volunteers across the
reassurance within their communities. Volunteer with A vital aspect of this is partnership working, movement
GMP for 11 months and Neighbourhood Watch look forward
It is extremely important to recognise
the commitment that our volunteers give and gave birth to • Be able to measure the effectiveness of the
to policing, and one way of doing this is to strengthening their relationships and
baby Sophie on movement
throughout National Volunteers Week. working together with partners to ensure the
This year celebrations will be extended 9th November.
and the event will be running from the Meerna says, “I am
Neighbourhood Watch movement remains • Actively participate in the government’s
1-12 June. Volunteering Matters would
thoroughly enjoying effective in the changing world of crime Modern Crime Prevention Strategy
like to be able to publish a vibrant mix
of activities and celebrations that will Sophie, who is prevention and policing.
hopefully take place across Volunteers’ • Be able to prevent new and emerging
Week showing how Forces have growing so quickly
The event was fully sponsored enabling it crimes alongside other partners
celebrated those volunteers who give up already. I am
their time to serve their communities. We to take place at no cost to the taxpayer
look forward to hearing from you. hoping to be back
and there were various key speakers and • Be able to secure adequate resources and
volunteering in
I hope you enjoy this issue and thank
spring and workshops throughout the two days. funding at a national and force area level
you to all those who have contributed.
returning to paid
Tina Shelton work in August”
Editor
Front Page: North Wales Horse Watch
Volunteering Matters is produced with support from
Coordinator Helen Lacey
SC Graham Holmes, Volunteers and Volunteer practitioners.
If you would like to be placed on the
Please send your views, ideas and articles to:
e-subscription list please email:
tina.shelton@gmp.police.uk
tina.shelton@gmp.police.uk
2 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 3
BUILDING LOYALTY THROUGHOUT GMP Museum record high visitors
THE VOLUNTEER LIFE CYCLE
The Museum was founded in 1981. Together, they bring a wealth of
It not only collects and preserves experience, skill and expertise. There
by Susan J. Ellis, President of Energize, Inc • Training useful to the role and good instructions
archive material and objects relating are various volunteer roles such
to the history of policing in the as visitor experience; learning and
I’ve often said that volunteer • All volunteers seen as “trainees” at the start
Greater Manchester area, but acts as collection care and museum guides
“retention” is not a task, it’s
an outcome. Volunteers evolve • The importance of the volunteer’s first day an important resource for community often wear period uniform.
commitment and remain enthusiastic
• And also of day 2 (when questions still remain) engagement, where visitors can
in stages, as they progress through
what might be called the “volunteer
talk to staff and volunteers about
life cycle.” At each stage, what you do and say - policing.
and how volunteers feel - matters a lot! Novice > Knowing the Ropes
Here’s a brief summary of how someone moves • Good performance is reinforced
from being a stranger to your organization
through becoming a volunteer and then from being • Problems get attention early
a newbie to a seasoned veteran. Consider how • Importance/impact of the effort is reported
the messages you send in word and deed create a
welcoming environment (or not) at every stage. • Recognition is genuine and ongoing
Stranger > Possible Recruit • Communication is open, honest, and two-way
• What your recruitment message says...and
how? Experienced Volunteer
• Whether you tell the truth about what you want Are long-time volunteers happy? Getting bored?
and expect Getting burned out?
For the last two years visitor figures
• If the invitation to serve seems to welcome GMP would like to say a massive
Recognise that more volunteers leave because have been steadily growing at the
individual talents they are under-utilised than because they are thank you to all the volunteers
museum, the social media presence
overworked! At least being overworked means supporting the museum,
they are needed. has grown and the museum currently
Candidate > Applicant acknowledging that without them the
stands as the third museum in
Experienced volunteers can choose to: museum wouldn’t be the success it is.
• Speed of response to initial inquiry Manchester on TripAdvisor and
• Stay in place - but they might appreciate a
number 9 in terms of general
• Depth and tone of the interview change of pace, such as a short-term special
project or even a leave of absence attractions in Manchester.
Accepted Volunteer > Being Oriented/
• Move on/up to a different role in the The museum volunteers play a vital
organisation
Inducted role in supporting museum staff
• Leave and ensuring that the services they
• How you communicate the volunteer’s
acceptance into your organisation?
provide go from strength to strength.
“Alumni” The team consists of retired staff/
• Reinforcing expectations during orientation
officers from local police forces as
Even someone who stops volunteering with you
can still remain a supporter (if you offer that
well as university students and recent
Placed in Assignment > Starting Out chance and keep in touch). Alumni volunteers can graduates who are or have studied
• Staff or volunteer supervisor/buddy is
even come back to service or help out in short-term related subjects such as criminology,
roles - again, if you keep communication open and
prepared to coach and support the newcomer ask.
museum studies, history and PGCEs.
4 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 5
PARISH PRIEST OF WEST YORKSHIRE status and have become recognised
as Police Support Volunteers and so
WITH THREE VOLUNTEERING ROLES now I find myself wearing two different
hats, that of Chaplain and Musician.
As time has gone on whilst supporting
Paul replied: ‘Everything has been a West Yorkshire Police as a Chaplain the
natural progression from when I joined opportunity arose to become warranted
at the age of 19. I joined the force as a Special Constable and this allows
band shortly after attesting and I have me to have greater interaction with
played with the band since 1991. both the staff and the wider community,
When I left the Police to become a helping to build bridges between the
Church of England Priest I continued two. I would actually say that I have
to play in the band. Having been part had more pastoral conversations
of the extended policing family for all since being warranted for the second
of my working life, and knowing the time than when compared to being a
culture of the organisation, it seemed volunteer chaplain. Once warranted
only natural that once I was ordained I was overjoyed to be offered the
I should become one of the voluntary opportunity to be part of the Safer
Force Chaplains too. The players within Roads Team at Protective Services
the Force Band have recently changed Operations as this was always one of
my greatest loves the first time round.
As well as fulfilling his role as a Parish I feel privileged to utilise my previous
Priest in the Diocese of Leeds-West skills as a Road Policing Officer and
Yorkshire and the Dales, a Chaplin to regain my advanced permits, which
Further and Higher Education and a will assist in increasing resilience and
member of the newly elected Church in supporting my colleagues within the
of England General Synod, Paul Police” as he supports projects in many of
Cartwright fulfils three volunteering his roles. Paul has recently worked
Paul’s skills benefit the communities
roles within West Yorkshire Police, Force on a National project to improve the
he serves, the Church and West
Chaplin, Safer Roads Special and Force Church’s response to issues around
Yorkshire Police and are transferable
Band Musician. Paul’s journey with Safeguarding as well as sitting on the
West Yorkshire Police commenced in Archbishop’s Councils Committee for
1990 where he served as an Officer Minority Ethnic Anglican Concerns and
until 2006 when he took a career break within West Yorkshire Police, Paul is
to explore a new vocation with the actively involved in raising the profile
Church of England. Paul was ordained of the British Association of Women in
as a Deacon in 2008 and as a Priest Policing, acting as a Champion for the
in 2009 and finally left his role as an volunteers in the Policing Family.
Officer after a five year career break in
2011. When you meet Paul don’t worry
which hat he is wearing he can quickly
When Paul was asked why he change to the most suitable one albeit
volunteers for West Yorkshire Police often virtually.
6 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 7
Police Car UK
PRESERVING A PIECE OF THE
POLICE TRANSPORT HISTORY
Police Car UK (PC-UK) is an organisation interested or make models of police vehicles and a photographic programme and the Metropolitan Police ‘Classic Police Vehicle of the Year’. A
in preserving Police Transport Heritage, with 150 section. Sadly the latter is not very active at the moment recreated “the liver run”, a programme former winner below is the Classic Police
members and sixty preserved police vehicles on their as individual vehicle liveries and unusual vehicles have from Police Camera Action where the Vehicle of the Year was Tim Smith’s Ford
fleet, spread around the U.K. PC-UK was formed in all but disappeared from force fleets. PC-UK’s aim is crew of a MetPol Rover Sd1 had to get Police Concept Granada.
2005, and members are serving or retired police and to support the Police Service and their vehicle owners a donor organ from Essex to a central
support staff, or someone with a proven history in to attend 999 shows and police related events around London Hospital within 30 minutes. That As well as having Classic Police Vehicle
the vehicle preservation field. All the PC-UK fleet of the country. Everything that is done is at members own vehicle still exists on their fleet and was of the Year PC- UK also have an annual
vehicles are privately owned and have been restored expense and they make no charge for attendance. used in the recreation. award trophy for ‘Member of the Year’,
and maintained to the very highest standards. PC-UK PC-UK is happy to accept a donation to their charity, which is awarded to the member who
produce a quarterly magazine “On Patrol “, - the the National Police Memorial Day Fund, for which they PC-UK has the occasional track days is felt to have committed the most to the
magazine editor Steve Woodward was one of the stars have raised over £6,000 in the last five years. and skid pan events which they assured club throughout the season.
of “Traffic Cops” when it was filmed in Hampshire Special Impact are great fun. At four
Obviously the cars are not used as “everyday drivers”. events during the year the vehicles are If you may be interested in joining PCUK
Within the club there are three sections, members who PC-UK work under a letter of guidance from the independently judged and certificates or would like to make them aware of
own preserved police vehicles, members who collect National Police Chiefs Council (formerly ACPO) when awarded to the best in show. At the end an event you are organising in the
travelling on public roads. All emergency lighting is of the year the membership is asked to future, please contact a member of the
covered and/or rendered inoperable, door crests and vote for their favourite vehicle with the Committee using the links on the website
police lettering is also fully covered and “not in service” winner being awarded the trophy for www.policecaruk.com
signs prominently displayed. Members carry a copy of
the NPCC guidance letter and proof of membership of
Police Car U.K. together with documentation of where
they are going with the vehicle. All cars are equipped
with log books, recording who drove the car on a
particular day and for what purpose.
PC-UK also supply preserved police cars for special
events, police weddings, sadly police funerals, film
work and to industry. In September 2014 and again in
April 2015 they supplied two Mk 2 Jaguar Police Cars
to support Jaguar Cars Ltd at the global launch of the
new Jaguar XE at Earls Court and later at the official
opening of the new factory at Solihull. In the new series
of “For The Love of Cars” shown in April last year, the
MEET NORTH WALES volunteer
After becoming a victim of horse related crime Helen Lacey range of equipment and distribute Horse Watch signs. She
formed a group called Horse Watch North Wales in 2010. is always looking at ways to enhance the scheme and has
recently trained a dedicated team of PCSO’s to assist her.
Helen has volunteered tirelessly and single headedly as the
Horse Watch coordinator volunteer, covering the 6 counties
that make up the North Wales area. She often volunteers over
70 hours per month despite being a full time carer for her
disabled son.
Helen pictured with Police Support Volunteer
Coordinator, Diane Jones, at the awards
Meet North Yorkshire volunteer
Other aspects of her volunteering include scanning loose
horses, moving horses off the highway and assisting
abandoned and fly grazing horses and ponies. Of note these
are done invariably alone and in all weathers day or night.
Her very successful strike rate with identification of loose
Helen receiving her award horses and ownership is commendable.
North Yorkshire Police (NYP) has a strong something useful.
history of volunteering with over 170 Police On top of all this, Helen also provides input for Pony Club
Support Volunteers and around 190 Special “It’s good to feel part of a team and I would This commitment has allowed her to gain the trust of the awareness badges, is a volunteer carriage driving instructor
Constables currently giving up their own time recommend volunteering to anyone if they are equine community and she is widely recognised as a point of for the Riding for the Disabled Association and has two horses
after varied, interesting and worthwhile work.” contact for the public with equine issues, security advice and of her own which she rides and drives.
to help police North Yorkshire. support both day and night.
Helen won the ‘Your Champion volunteer of the year award’
Retired sales and marketing director, John Detective Sergeant Ash Khan of the Major for the Wrexham and Flintshire areas in the Trinity Mirror
Padbury, is a Police Support Volunteer in the Crime Unit added: “John is one of a number North Wales/ Scottish Power Foundation ‘Your Champion’
of volunteers in the Major Crime Unit who awards 2015.
Major Crime Unit at Harrogate.
provide valuable support to the team. We
John joined NYP in June 2014 and works are very grateful for the fact that he gives up
two days a week, providing a wide range of his free time to help us with tasks that would
support for his colleagues in the unit. otherwise take an officer or skilled member of
staff out of action. His help ultimately helps us
He said: “When I retired I was looking provide a better service to victims of crime.”
for some regular voluntary work, and
volunteering for NYP sounded like it would
be varied and interesting. It’s also a bonus Helen with her two horses
working within what is one of the nicest Sion and Dante
working environments I have ever worked in!
There are now almost 3,000 members within the Horse Watch
“My work can involve anything from proof- North Wales group and around 600 members with OWL
reading transcripts of interviews, assisting at (online watch link). Helen singlehandedly completes the
administration of Horse Watch and regularly liaises with other
inquests, to transporting urgent items across Horse Watches around the UK.
the force. It’s a very different type of work
to my past employment in the aerospace The tack and equipment security marking scheme Helen
created is highly successful and she attends various venues
industry. I get a lot of satisfaction knowing that including stores, livery yards, shows, pony clubs organized Helen pictured at the awards with
I am helping members of the team and doing events to promote Horse Watch, to security mark a diverse Sharon Davies
10 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 11
Meet Staffordshire
Citizens in Policing
On a clear day, you can see forever...and it Local officer, PCSO Peter Johnson says, “In
certainly feels like that from certain locations high my opinion, these volunteers must be the most
over the town of Biddulph, in the far north of successful Community Speedwatch group in
Staffordshire. the Staffordshire Moorlands, if not the County.
Their efforts are greatly appreciated by the local
Like many communities, Biddulph has had its share officers, but even more importantly, by the local
of challenges over the years, but fortunately community. John really is valued by the team and
it’s been blessed with a number of strong and the continuing success of Biddulph Speedwatch
dedicated volunteers from the community who would not have been possible without his
have worked alongside, and in support of, the leadership.” Hazel Gibson one of the recipients’ of the
local officers in order to enhance the quality of life intercoms fitted by Tony with her local PCSO
in their area. John says, “I really enjoy doing it and it’s good
to know that I’m doing my bit to keep my local
community safe & reassured.”
The Biddulph Pro-Active Neighbourhood Watch provide wireless intercom systems for elderly and
John’s Team are well known to the Community team was introduced in May 2006. Ten dedicated otherwise vulnerable persons living in the local
Speed Watch Coordinator for Staffordshire, volunteers, led by Tony & Margaret Worthington, community.
Michelle Shaker, who said, “Staffordshire Safer agreed to supplement the activities of Police
Roads Partnership gratefully acknowledges and Community Support Officers (PCSOs) and In order to make sure that the maximum benefit
appreciates the hard work that the volunteers such Neighbourhood Officers in the Biddulph area. was achieved from the funding, they spent a
as John Kerby put into keeping people safe on our considerable amount of time researching different
roads.” As well as providing additional high visibility products & negotiating with suppliers. They were
support at busy events such as the Christmas careful to ensure that no specialist skills were
Volunteer John Kerby Home Watch Volunteers - Tony & light switch on, Continental Market, Armistice needed to fit the units, which then enabled Tony to
& PCSO Johnson Margaret Worthington Parade and fun days, they fit them free of charge, with
“We can’t under estimate the
have never hesitated in the labour charges saved
contribution Tony and Margaret have
assisting with community being spent on additional
made in the Knypersley area of
Police Support Volunteer John Kerby leaflet drops including crime units.
Biddulph. Both play an important role in
John has been part of the Biddulph Community prevention advice. This was
the resident group and have supported One of the recipients, Hazel
Speedwatch team for over 7 years now. As a a highly successful local
local officers over a number of years Gibson (pictured), said,
group, they’ve not just sat back, turning out initiative, which also attracted
now. They both continue to play an “It’s so simple to use and
occasionally expecting others to look after tasks recognition Forcewide.
active role in the community and it’s I’m happy with the set up.
such as the maintenance side. Instead, with John’s In recognition of their
greatly appreciated by myself and the It saves me having to get
leadership, they ensure that all the equipment is achievements, the team was
residents of Knyperlsey.” up and I can now decide
properly managed, cleaned & maintained. John awarded the 2010 National
PCSO Peter Johnson whether to answer the door
also regularly links in with the local officers to re- Justice Award for Community
Reassurance, and in the same or not, all from my lounge. It
assess the current hotspots, and plan how they can
year, the head of the team, Tony Worthington, was helps me enormously, as it takes me a long time to
best be addressed.
awarded the Staffordshire County Neighbourhood get to the door”
John also spends time keeping the existing Watch Award.
In recognition of their on-going efforts on behalf
members informed and coordinated, as well as
However, Tony & Margaret aren’t the type to rest of the community Margaret & Tony Worthington
welcoming new members, which is essential to
on their laurels, and have continued to volunteer were invited to a Garden Party at Buckingham
maintain the scheme for the future.
in the service of their local community. Their Palace last year. Tony said, “It’s a matter of putting
In recognition of his continuing efforts, John latest initiative involved applying to the People something back into the community. We’ve lived
has previously been awarded the Divisional Power Fund sponsored by the Police & Crime here all our life and are very well aware of the
Commanders Certificate of Appreciation, Commissioner for Staffordshire, Matthew Ellis. needs of the local community. We simply feel that
Tony & Margaret Worthington
presented by Assistant Chief Constable Jon Drake. Their application was for £2,000 to enable them to we are best placed to fulfil some of those needs.”
12 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 13
Meet SOUTH YORKSHIRE VOLUNTEER
Brian Scott , who is 75 years of age, has been a
volunteer with South Yorkshire Police for the last 6
years, and volunteers in two different roles: Lifewise
Volunteer and Coroners Court Usher Volunteer.
Brian, originally from Halifax, was an engineer by trade
between the ages of 15 -65 and worked for a number
of organisations before moving to Doncaster due to the
re-location of the company he was working for at the
time. He retired at the age of 65 and ran his own taxi
company for a few years before deciding to become a
volunteer.
Of his motivation to volunteer, Brian says “I really enjoy
Brian involved in role play as part of
National Volunteer Police Cadets
being with people and missed the camaraderie of office
life that I had when I was working”. Brian currently a fraud and scams scenario
volunteers one day a week for Doncaster Coroners
Court, a role brokered by South Yorkshire Police, where
smoothly. Brian’s favourite events are our regular “Get
he carries out Court Usher duties. This involves getting
Lifewise” sessions, which are aimed at keeping the older
Volunteer Police Cadets fulfill their #IWill pledge Ed Sherry, The National VPC Programme Director the families prepared on arrival at Court and assisting
generation safe, and cover topics such as distraction
to double membership to 10,000 young people. said ‘This expansion of cadet numbers has been the Coroner by reading witness statements. “I really
burglary and rogue traders.
At the Buckingham Palace launch of the cross overseen by a small dedicated National team enjoy the responsibility that this role brings, particularly
party ‘#IWill ‘campaign which aims to get more supported by grants from the Youth United working in an office environment where I am able to “I love volunteering at the older people’s events– and
interact with colleagues”. not just because I am older than most of the attendees!
young people involved in social action, the Foundation. We believe that with the correct
National Volunteer Police Cadets (National VPC) infrastructure, membership could increase to I get involved in the scenarios as a role-play actor
Additionally, Brian volunteers each week at the
pledged to support Police forces to double the 28,000 cadets. As each cadet is expected to and play the part of a victim in an online scam. The
Lifewise Centre. Featuring a purpose built set;
audience enjoy it and learn a lot, plus we get great
membership to 10,000 by 2020. The National volunteer 3 hours every month, it would see the Lifewise is an interactive safety centre for South
feedback”.
VPC Team are pleased to announce that, with the young people volunteering over 1 million hours Yorkshire communities, developed in partnership by the
support of Police Forces and grants every year in support of their Community Safety Departments of both South Yorkshire Despite being a busy volunteer, Brian still finds time to
from the Youth United Foundation communities.‘ Police and South Yorkshire Fire and Rescue. The centre go on walks into Derbyshire, as a member of Barnsley
this challenging pledge has been is used to educate visitors about safety and citizenship Mountaineering Club. He has also completed an Open
achieved in just over 2 years. Chief Superintendent Dave Stringer with the ultimate aim of reducing crime and improving University degree in psychology since retiring, simply to
at the Metropolitan Police Service quality of life. learn something completely new.
One of the key aims of the VPC (MPS) said ‘The Mayor and the
The Lifewise Centre works with different vulnerable South Yorkshire Police Project Officer Lisa Porter,
programme is to involve a diverse Commissioner’s target to reach groups and delivers inputs around:
group of young people and membership across 5,000 Cadets by April 2016 is within sight who co-ordinates volunteer activity tells us “Brian is a
reliable, dedicated volunteer and a welcome addition to
the country stands at 32% of the cadets from black and the programme in the MPS is still truly • Road safety
the team at Lifewise. He always has a smile on his face
and minority ethnic backgrounds. Each Cadet representative, 54% of our cadets are BME, 47% and his calm, unflappable manner ensures that things
unit is also expected to have at least 25% of their female and over 34% are vulnerable in some way. • Fire safety
always run smoothly. I cannot thank Brian enough for
members from crime-vulnerable backgrounds, The VPC in London is a huge success and we are • Personal safety all that he does.”
who with the support of peer role models develop very proud of all the young people, volunteers,
positive lifestyles. staff and officers involved.’ • Online safety
There are a numerous outstanding stories across • Anti-bullying awareness
the UK, including Police Scotland, Greater
• Drug and alcohol awareness
Manchester, Lancashire and London who have all
seen rapid expansion of their programme in the • Cycle safety
last few years.
• Targeted intervention
Chief Constable Shaun Sawyer, the National Police
Chief Council lead said ‘As we see this amazing • Mobility scooter safety
growth in Volunteer Police Cadet numbers across
As a Lifewise Volunteer, Brian’s role is to meet and
the country, I am confident that for the first time, greet visitors to the centre, assist with hospitality and Brian playing the part of a victim in a
the UK Police have a recognised and consistent be on hand to ensure that the various events run rogue trader/ distraction burglary scenario
programme of Volunteer Police Cadets.’
14 VOLUNTEERING MATTERS ISSUE 13 ISSUE 13 VOLUNTEERING MATTERS 15
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