Inside Procurement 2019 - Unfolding the Future www.pfh.co.uk - Social Value UK
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www.pfh.co.uk Inside Procurement 2019 Unfolding the Future in partnership with:
Contents Update from Steve Malone, PfH Managing Director .....1 A Smart Future for Social Housing Procurement .....2 Housing Solutions Procuremnt Consultancy Case Study .....4 Redefining Social Value .....6 Improving Industry Competence: Procurement’s Role .....8 Hafod Prourement Health Check Case Study .....9 PfH’s Procurement Solutions .....10 PfH Nominated Suppliers .....11
Introduction
This year we have had the privilege of collaborating with a number
of credible speakers from both within and outside of the housing
sector at PfH Live 2019.
These speakers supported us in our quest to explore three core
themes throughout the event; Technology, Social Value and
Compliance. These themes remain highly relevant within the sector
and we have decided to further explore these within this year’s
Inside Procurement publication.
In addition to another impactful PfH Live event, we have also
successfully launched a series of new frameworks and DPS offerings
over previous months. For more information on PfH’s performance,
outcomes and outlooks click here to download our 2018 Annual
Report.
Our full procurement service solution is stronger than ever, delivered
by a diverse range of frameworks, consultancy, technology and
DPS services. We now offer an end to end solution covering the
full spend category that is flexible, compliant and accessible for
all our Members.
Steven Malone
Managing Director
PfH
1
A Smart Future for Social
Housing Procurement
By Neil Butters, Head of Procurement use it to forecast their spend and Blockchain has also been touted
at PfH control costs. At PfH, we’re drawing as a tool to increase investment
on machine learning (a type of AI that in social house building, making it
Imagine a future world where chatbots, categorises data) to check if housing easier for investors to withdraw their
algorithmic trading and blockchain association staff are buying products money quickly if needed. The ability
work together to manage big chunks off-list at higher rates. It’s also helping for anyone, anywhere to effortlessly
of your housing organisation’s buying to match landlords’ transactional trade in and out of an investment via
process. Human intervention won’t information with external data to see blockchain could make it cheaper for
be needed for any transactional if they are paying over the national housing associations to raise finance.
purchasing, freeing your team to average for certain products and
focus on complex, judgement-based supporting them to drive down supplier EHAB, a data and process
procurement. prices. management platform working in
affordable housing is using blockchain
How could this buying process of the Blockchain too is being used in technology to reduce admin costs and
future work in social housing? Maybe pockets of the sector. This powerful payment delays during construction.
your grounds maintenance team need technology creates a highly secure They are creating layers of smart
new fences. Instead of contacting and transparent collection of records contracts so that many of the time
someone in procurement, they will talk that can’t be changed, deleted or consuming and costly tasks which
online with a chatbot who asks what tampered with. Whenever a transaction happen during the building process
they need and agrees a specification. is made it is logged as a block and can be automated.
recorded permanently on a public
Powered by AI, this interactive ledger.
agent will collect data, auto-assign
conversations and create sales leads All transactions on the blockchain
in the CRM system. An automatic are available for everyone to see, so
trading programme could then pick organisations can be immediately
up these leads and submit them to held accountable for any issues. This
a market centre, negotiating with promotes trust between buyers and
potential suppliers robotically (via pre- suppliers, cuts fraud and improves
approved lists) and agreeing a price. compliance. It also speeds up
transactions as each stage of the
The purchase would be registered on contracting and payment process
the blockchain and fulfilment monitored is automated and can only happen
through to final delivery of the fences. when key criteria are met, boosting
Payment will be made promptly on staff productivity and reducing admin
receipt of the goods and a chatbot costs. Data is highly secure within
contacts the grounds maintenance the blockchain – no one can copy
team to ask how happy they are with or edit records and highly sensitive
their purchasing experience. information can be hidden in a private
blockchain.
This forward view of procurement
isn’t happening yet but many of these Although it’s not yet widely used in
emerging technologies are being used social housing, some larger suppliers
separately in social housing. Take are looking to adopt blockchain
chatbots for instance. In some housing around construction, new build
associations, tenants can engage financing and energy provision.
in human-like conversations with
interactive agents to request a repair, A local renewable energy project
get advice on how to apply for housing in a Brixton social housing estate is
support, report anti-social behaviour using blockchain so tenants can trade
or ask about shared ownership energy with each other. Electricity is
options. Available 24/7, it is hoped generated from a solar PV system on
that talk bots will improve the customer a housing block’s roof and stored in a
experience for residents. battery. Residents can access their own
allocation of the energy via an app or
Artificial intelligence is also being put trade it with their neighbours.
to work internally - around business
improvement. Some social landlords
2
Overall, the social housing sector has been slow to
exploit blockchain. Barriers include the high energy
consumption of the powerful computing systems
needed to operate the technology but also the
lack of adoption in the supply chain. If suppliers
aren’t using blockchain for procurement, then
there’s less incentive for a housing association to
do so. It will take a few large merchants or global
contractors to break this deadlock, implement
their own blockchain and pass it down the field
to the end user. I can see this happening around
the manufacture of building materials, through to
the construction and then asset management and
maintenance of homes.
Integration is at the heart of the future vision I set
out at the start of this piece. To fully automate
task-based purchasing, we need to link all these
technologies together rather than just using them in
isolation. That bit of the puzzle is still missing and
the sooner it is cracked, the better.
3
Housing Solutions:
Procurement Consultancy Case Study
Housing Solutions provide good quality, affordable homes to rent and buy across the South East of England.
Established in 1995 they now own, manage and maintain more than 7,500 properties across Berkshire and Hampshire.
They offer a wide range of housing options, including affordable homes to rent, properties to buy under shared ownership,
market rent properties, and specialist accommodation for older people and people who need care and support to live
within the community.
Aims and objectives
With the organisation suffering from a combination of short term appointments and unsatisfactory performance from a
procurement point of view, the newly appointed procurement resource quickly found the workload unsustainable and the
Housing Solutions Executive Team recognised that an assessment of their practices and performance was required, not
only to start delivering the benefits of a professional procurement service, but also to understand how their infrastructure
compared with best practice in the Housing Sector.
Innovation and creativity Feedback from local suppliers • Provide longer term contract
suggested that previous tender visibility for suppliers which in turn
Through effective stakeholder exercises conducted had been overly will lead to increased investment
engagement and a longer-term complex and with short contract terms in jobs, training and social value
strategic view of contract requirements which created challenges in arriving at creation
we were able to transition Housing an optimal price point due to the short • Drive greater economies of
Solutions from a high volume, short- term nature and lack of commitment. scale by moving to longer-term
term, annual tender cycle to a longer- contracts and delivery models
term contracting environment that By utilising a dynamic purchasing which maximise innovation and
supported increased value creation, system to procure all planned efficiency
optimised internal efficiency and local maintenance requirements, we were • Supported Housing Solutions’
community benefits. able to; localism agenda
• Introduced more robust supplier
Consultation with stakeholders • Deliver the procurement due diligence checks to mitigate
highlighted the desire to award a programme in a significantly risk and provide on-going
higher proportion of contracts to locally reduced timeframe assurance
based businesses whilst at the same • Play a lead role in pre-market
time delivering improved value for engagement and stimulation of
money and higher quality outputs. the local supplier markets
4
Results Spend analysis is now embedded as a Other benefits achieved:
core principal for forward procurement
As a result of our work with Housing planning; adding a comprehensive • Contracts in place for 90+% of
Solutions, the procurement function and transparent layer to their decision- spend • All major contracts
was relaunched with greater focus making to ensure the annual value have been addressed and are
on strategy and as a business targets of 7% with KPIs to ensure this in formal contracts • Culturally
enabler. There is now an enhanced is achieved. Now Housing Solutions the business promotes the role
procurement culture within their understand their spend behaviour, they of procurement as a business
organisation which has inspired a now have a procurement environment enabler
far more positive perception of the which is strategic in nature, proactive, • Immediate bottom line impact
procurement function. There is restored and targeted to be a key tool in the • Long term performance
confidence in the professionalism of delivery of wider business plans. improvement
their procurement and as a result, • Strategic performance managed
the reputation and credibility of the We helped Housing Solutions to adopt supplier relationships
function was enhanced through the a 3-year procurement cycle with a • Intelligently controlled costs
appointment of a high performing view on innovation that ensures all • Enhanced cost control and
team. required activity is given adequate compliance
consideration, is effectively strategised • Continuous innovation for
We created a suite of procurement and delivers optimum value. optimised efficiencies and best
management documents including Social Value has been embedded in practice
Strategy, Policy, Procedure, template the procurement process in terms of
contracts, & documents to enable our local contractors now being able to We’ve successfully equipped Housing
client to contract compliantly as well as access and bid for tenders through Solutions with the procurement insight
mitigate supply chain risk. the Dynamic Purchasing System, thus and capability to help them meet the
assisting in improving the wealth of the huge challenges they’re facing. We’ve
local community. given them the spend intelligence and
innovative procurement solutions that
have helped them to drive up savings,
drive out cost and mitigate risk.
“Housing Solutions engaged the services of PfH to undertake a full review and health-
check of the strategic procurement function across the organisation, with a brief to provide
recommendations for possible areas of improvements for greater enhancements to
procurement processes and avenues to achieve greater value for money. PfH identified a
number of key areas enhancements both to processes and avenues for achieving greater
value for money, we have since continued to utilise their services to drive our programme of
major procurement projects.
Our lead consultant has quickly developed excellent relationships across the organisation,
achieving buy-in and collaboration from key stakeholders. He is respected for his
knowledge and expertise, in particular his experience within the asset management
area of the business. Whilst always the professional, he brings a welcomed down-to-
earth approach, demystifying procurement and as a result taking people on the journey
throughout the process.
With the assistance of PfH we expect to have a stronger approach to procurement
embedded within the organisation and to substantially increasing our targeted category
savings throughout 2019/20”.
Carol Lovell Director of Corporate Services, Housing Solutions
5
Redefining Social Value
By Ben Carpenter, CEO at Social It is very common for social value So, beyond ‘making people’s lives
Value UK targets in many sectors (including better’, what do I mean by social and
housing) to centre upon local environmental wellbeing and how
Ever since social value was enshrined economics and keeping money within can housing associations create this
in law seven years ago, it has become a particular region - local jobs for local type of social value? Interestingly,
synonymous with a handful of key people, local apprenticeships and a recent report from the all-party
topics. One of these is local job using local suppliers. parliamentary group on wellbeing
creation and another is economic economics called for the health and
growth through support for SME These are all worthwhile initiatives that happiness of citizens to become the
suppliers. may be creating social value, but my main aim of government policy rather
aim now is to challenge procurement than economic growth. For a number
The definition of social value in the leaders to re-examine what social of years now, the Office for National
Public Services Act is deliberately value means to them. Yes, it can be Statistics has been measuring the
broad, encompassing ‘the social, about the ‘local pound’ and local jobs nation’s quality of life, analysing
economic and environmental wellbeing but, surely, we must be thinking beyond areas such as health, relationships,
of a place’. Having such an open this? education and skills, what individuals
meaning has allowed buyers and do and where they live. We must
suppliers of public sector contracts to It’s clear that the economic wellbeing start embracing this if we want the
be flexible and innovative in the way of a place - local spend and job Public Services Act to drive meaningful
they apply the act. Flexibility is to be numbers - is more tangible and easier change.
welcomed; at Social Value UK we are to measure than the social aspect such
not advocates of a one-size-fits-all as personal wellbeing. However, as Using social value and individual
approach to delivering or measuring a result, and somewhat ironically, the wellbeing as a metric to assess
social value. However, it is clear that part of the Public Services Act that is value in society is really about going
such a wide-ranging definition is directly about making people’s lives beyond the economic changes and
causing some confusion and perhaps a better, doesn’t always get the attention understanding how our activities lead
lack of focus on measuring what really it deserves from buyers. to non-financial changes in people’s
matters. lives. These could be intended positive
changes, but they could also be
unintended negative changes.
For example, if local jobs are created by awarding
an asset management contract to a SME supplier -
but they are all zero hours contracts - then I would
question whether people’s lives and their individual
wellbeing is being made better. The same scrutiny
must be applied to the employment practices of a
contractor tasked with a more implicit social value
contract such as adult social care. If the workers
providing care services are all on minimum wage,
over worked and under supported, then how is such
a scheme creating net positive change in people’s
lives? Housing associations awarding such contracts
must consider the quality, not just quantity of
employment generated by procurement activity when
doing their social value sums.
6Mental health, financial wellbeing Social value is of course about
and life satisfaction are all critical delivering services with and for the
factors here and that’s why I’m calling community - whether part of the core
on social landlords to treat their contract or through additional work).
employment practices as part of their It can also be about stimulating
social value work. If social value is local economies. But let’s not lose
about creating positive influences in sight of the fact that, at its heart, the
people’s lives, then the hundreds (or social value act is about changes in
thousands) of people employed by a individual wellbeing and one of the
housing association and their supply best places to start considering this
chain is a good place to start. In fact, is under your own roof, managing the
the amount of value your organisation experiences of people within your own
creates from small community workforce.
initiatives (CSR type activities) will
probably pale in comparison to the
impact you can have on the lives of
your employees and their families
through positive workforce initiatives.
Many social housing providers
may not view the way in which they
treat employees as an indicator
of social value, yet they probably
already have lots of information to
evaluate this, as do their suppliers.
Employee engagement data about
job satisfaction levels, whether
staff members feel respected, if
they’ve received the training or the
tools they need do their job, is now
commonplace – and a good starting
point for social value improvement.
This is also about diversity and
inclusion in the workplace, the degree
to which employees are consulted or
engaged on certain issues, gender
representation and pay ratios.
Similarly, it’s about health and safety
– not just in the traditional sense of
preventing accidents on site but in
terms of proactively avoiding stress
and poor mental health amongst the
workforce.
I’d like to see more housing
associations reporting on how they
and their suppliers are using this type
of social value data to create positive
changes for people in the future. For
instance, how do figures on diversity,
workplace happiness or part-time
contracts inform how an organisation
employs people in the future? Are
you creating jobs or opportunities for
people who wouldn’t normally have
the chance?
7Improving Industry Competence:
Procurement’s Role
By Adrian Dobson, Executive Director The proposed building safety This links to the importance of
Professional Services at Royal regulator would establish a committee continuity in project teams. In modern
Institute of British Architects that oversees a comprehensive procurement it has become unusual for
accreditation system. Every individual full design teams to be involved in a
Last month, almost two years since in a duty holder position – from trades project from the outset right through to
the Grenfell Tower tragedy, the to professionals – would be included the end. This is echoed on client side,
government announced a consultation on a competency list and be legally with those social housing officers who
on proposals to set up a national responsible for adhering to regulations sign off a project often being different
Building Safety Regulator. Part of and meeting new standards. from the team that initiated the work
this new watchdog’s brief will be with the architects. This fragmentation
to improve industry competence, The procurement process will play was criticised in the Hackitt review
something the construction sector was an important role in supporting this and procurement teams are in a
severely criticised for in the Hackitt new regulatory regime. From sourcing unique position to put this right – to
Review. specialist architects, surveyors and some degree. Their vista across their
engineers who can advise on the organisation and their involvement
In her interim report of the design, engineering and fire safety at each stage of the process means
Independent Review of Building of new buildings, to the performance they can point out disconnections
Regulations and Fire Safety, Dame management of suppliers and and promote continuity in both teams
Judith Hackitt said it was too hard to contractors appointed to supply and and information. The value that the
identify people with responsibility in install materials, social landlords will procurement department can offer to
the current building and fire regulatory be responsible for making sure the this process must be recognised.
regime. Fragmentation and complexity professional advisers and contractors
across the supply chain means that they buy in (and also those staff they Strong contract management is also
accountability is cascaded from employ directly) have the right skills. key to ensuring building safety. The
consultant to consultant, contractor to If they fail in this duty, they will face new regulatory system will introduce a
sub-contractor and supplier to supplier. serious consequences. series of gateways or fixed checkpoints
This causes ambiguity and confusion in the building process to ensure that
around roles and duties. This new regulatory regime will what is constructed actually meets the
inevitably cost contractors, sub- approved initial design and fire safety
For social landlords, ensuring that contractors, consultants and strategy. Social housing procurement
suppliers, contractors and professional developers money and some may teams will be key to ensuring that
consultants and specialists are be slow to respond. Social housing designers, contractors and specialists
sufficiently skilled has always been providers must put tender checks in meet the requirements of each
an important consideration. But with place to ensure they only procure from stage through robust monitoring and
the government’s proposals for reform suppliers that have adopted the new performance management.
of building safety regulations shining systems. Are the correct duty holders
the spotlight on accountability; RSLs, in place and does everyone have the The Grenfell Tower Fire resulted in
housing associations and council right accreditation? the largest loss of life in a single
landlords must now take a forensic peacetime building fire since the Exeter
approach to assessing professional Social landlords must also consider Theatre Royal fire of 1887 in which 186
competency. how they improve independent people died. Many people believe that
oversight across their asset it should and will result in a turning
The government’s recent consultation management and new build projects, point in the UK approach to fire safety
proposes a regime with defined duty including commissioning additional regulation. Procurement functions
holders who have clear responsibilities layers of quality control such as buying have a big part to play, ensuring that
throughout a building’s design, in a clerk of works or an inspecting in the future, supply chains consist of
construction and occupation. They architect - another way to maintain individuals and organisations who are
want to mirror the existing Construction the golden thread of design intent true custodians of the safety of social
(Design and Management) Regulations and ensure that the building being housing buildings and the tenants that
2015, ensuring there is a client, such constructed is the same one that was live within them.
as a social landlord, appointing a designed.
principal designer, principal contractor
and a building safety manager on
each project.
8Hafod:
Procurement Health Check Case Study
Celebrating their 50th anniversary in the potential of their buying power with a detailed understanding of
2018, Hafod have grown from a small and to explore options and benefits of the organisation’s spend profile
housing association to be one of the installing a professional procurement and behaviours allowed PfH to
largest providers of housing, care and resource. provide a comprehensive report
support in South Wales. Operating with targeted recommendations to
from their head office in Cardiff, Engaging with Procurement for facilitate procurement within Hafod
the Company work across 9 local Housing as a new provider, Hafod as a strategic business enabler. In
authorities, employ over 1,200 staff, were keen to appoint a partner with addition to providing a procurement
have a turnover in excess of £50m, and the ability apply expert knowledge road map to excellence, PfH delivered
are committed to ‘Making Lives Better’ and experience to set out a path to a central procurement strategy, a
for their customers and communities. procurement improvement. detailed suite of procurement guidance
documentation for non-specialists,
Following a decision to centralise their Applying a standard, but tailored and created a target led forward
group of companies, Hafod identified methodology, PfH delivered our procurement plan for major spend
significant opportunity to review Procurement Health Check service areas. A key element of the final
and refresh their organisational and which encompassed on-site informal report to Hafod was highlighting the
strategic approach to procurement. interviews with key stakeholders benefits of installing a professional
Having previously carried out and business leaders, spend procurement resource complete with
procurement on a project by project analytics, and a detailed review of an options appraisal.
basis, Hafod were keen to understand existing procurement infrastructure.
current strategic positioning of Understanding organisational culture
procurement within the organisation, and attitudes to procurement, coupled
“The procurement health check carried out by PfH was an invaluable exercise which
provided detailed analysis of our procurement activities. Furthermore, the review gave us
the knowledge and tools to introduce procurement as a core strategic principle. We look
forward to continuing our partnership with PfH as we embed our new approach across the
organisation, ensuring we achieve all the benefits of a well-managed procurement service.”
Gareth Yeoman-Evans Director of Finance and IT Hafod Resources
Results
Following delivery of the project and a senior leaders
debrief, Hafod have fully embraced the changes and
recommendations of the PfH Health Check report, and are
seeking to relaunch organisational procurement as a fully
strategic service. Enlisting the further support of PfH, Hafod
have installed a highly functioning Procurement Business
Partner to oversee and champion an organisational refresh
to procurement and to actively deliver the highlighted
programme of major procurement projects. Unlocking the
potential of effective procurement, Hafod are embedding a
methodology which guides and empowers budget holders
to carry out procurement compliantly and efficiently, and
are proactively addressing major areas of spend to deliver
enhanced value to Hafod’s customers and communities.
9PfH’s Procurement Solutions
Our full service offering
PfH can offer an end to end support solution for all of your
procurement needs. Encompassing a diverse range of frameworks,
dynamic purchasing systems (DPS), technology and consultancy, we
provide a bespoke level of service for each of our Members based
on their individual needs and expectations.
DPS
Our Dynamic Purchasing Systems offer a
fresh new approach that provides business
frameworks
benefits for everyone and fits seamlessly
into local industrial strategies around
employment opportunities and social value.
Our frameworks offer three different compliant
routes to market, including:
• Direct call off
• Mini competition
• Premium mini competition
Customers using our frameworks benefit from
preferential pricing improving bottom-line
performance and return on investment.
consultancy
PfH Consultancy delivers sector leading procurement
technology
techniques that deliver true, measurable, value.
We bring a depth of insight
and experience from the
housing sector and beyond Technology has been a huge contributing
to ensure your approach to factor to the development of procurement.
procurement is not limited to
sourcing. PfH offers a range of technology led
procurement solutions in addition to stand
alone products to enhance our Members
procurement processes.
10PfH’s Nominated Suppliers
Support Services
Ambient & Chilled Janitorial, Workwear Office Depot Tunstall
Food & PPE
Batleys Foodservice Arco Print Management Welbeing
Bidfood Arrow Altodigital Telecommunications
Blakemore Foodservice Banner Arena Group 4Net Technologies
Brakes Bros Ltd Bates Office Capita Britannic Technologies
Creed Foodservice Bunzl CDP Print Management Daisy Communications
H.N. Nuttall Limited Greenham GPS Document PCI Services
Management
Harlech Foodservice Nationwide Hygiene Office Depot Redcentric Solutions
Group
Lomond Fine Foods Ltd Office Depot Resource Social Telecoms
MKG (Food Products) PWS Ricoh
Ltd
Philip Dennis Lone Worker SCC
Foodservice
Trevors Foodservice Alertcom Toshiba
Turner Price Lone Worker Solutions Telecare & Telehealth
Energy Orbis Protect Appello
Inspired Energy Skyguard Centra
EPS Office Solutions Close Circuit Security
Solutions (CCSS)
allpay Banner Legrand Electric
Limited (Tynetec)
PayPoint Lyreco Progress Lifeline
11Planned Works
Windows & Doors Technical Wardell Armstrong LLP Europcar Group UK Ltd
Support Services
A Connolly Baker Mallett LLP Wilde Consulting Ltd Inchcape Fleet Solutions
Anglian Building BSW Constucting Ltd Wilks Head & Eve LLP Leaseplan
Products
Asset Fineline Charles Andrews Ltd Vehicle Lightfoot
Purchasing
Esh Clearwater Technology Citroen Limesquare Vehicle
Limited Rental
HMS Crofton Group Euro Commercials Shell UK Oil Products
Limited
Joedan EDP Consulting Limited Ford Quartix Limited
Nova Group Hulley Kirkwood Isuzu Sortimo International
Consulting Engineers
Sovereign Group Identity Consult Limited Lookers Traffilog UK
Wrekin Windows Integrated Water Man, Truck & Bus UK Telematics
Services
Kitchens Kartar Consulting Peugeot Venson Automotive
& Bathrooms Solutions
Axis Group PLC Lendlease Consulting Renault Furniture & Flooring
CCG (Scotland Ltd) McAdam Design Renault Trucks Bates Office
CLC Group Michael Dyson Rygor Commercials Crown Flooring
Associates Ltd
Jewson Ltd OCC QS Ltd Toyota David Phillips
JTC Furniture Group Pellings LLP Vauxhall Motors Designer Contracts
Magnet Pennington Choices Ltd Vehicle Fleet FRC Group
Management
Mi-Space (UK) Property Tectonics ACL Hire Ltd Gresham Office
Limited Furniture
Moores Furniture Group Rand Associates Alphabet UK Fleet Knightsbridge Furniture
Consultancy Services Management
Plumbing Trading Ridge & Partners LLP Bott Ltd Teal
Supplies (PTS)
Rixonway Kitchens Steel River Consulting Bri Stor Systems Ltd Wagstaff
Ltd
The Symphony Group Total Environmental BT Fleet
Compliance
Wolseley UK Turner & Townsend Daimler Fleet
Project Management Management
12Responsive Works
Materials PROCare Heating Services Void Property
Management Services
Adaptocare Rexel UK Aaron Services CLC Group
AKW Ltd. Stannah Stairlifts HMS DLP
City Electrical Factors Travis Perkins Managed K&T Heating Mi-Space
(CEF) Services
City Plumbing Supplies Wolseley UK Liberty Gas Orbis Protect
(CPS)
Contour Showers Decorative Solutions Sure Group SPS Doorguard
Edmundson Electrical Akzonobel Warmer Energy Services SW&L
Grafton Merchanting B&Q PLC Commercial & The Sovini Group
GB Domestic Appliances
Jewson Crown Paints Ltd AO VPS
National Merchant Dulux Decorating Centre Goodman Sparks
Buying Society (NMBS)
PHC Parts Johnstone’s Trade (PPG) WashCo
Prism Medical UK Wilko Retail Ltd JLA
www.pfh.co.uk
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