(IJCHT-21) The International Joint Conference
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The International Joint Conference
on Hospitality & Tourism 2 0 2 1
(IJCHT-21)
Beyond Smart Tourism
Inspired by People, Balanced by Nature,
Driven by Technology
13-15
|
September
2021
Universiti Teknologi MARA,
Cawangan Pulau Pinang,
Malaysia
PROGRAMME
BOOK
Main Organiser
Co-organised by
National Institute of Development Forum Program Studi – Çanakkale Onsekiz Mart
Administration, Thailand Pendidikan Tata Boga University, Turkey
Indonesia
King Mongkut’s Institute of Universitas Negeri Surabaya, University of South Florida
Technology Ladkrabang, Thailand Indonesia Muma College of Business,
USA
Association of North America TROAS International Tourism
Higher Education International Research Association
Foreword
Rector
Universiti Teknologi MARA Cawangan Pulau Pinang
MALAYSIA
Bismillahirrahmanirahim
Assalamualaikum Warahmatullahi Wabarakatuh
Welcome to International Joint Conference on Hospitality and Tourism 2021 (IJCHT-2021). As the host, I would
like to express my sincere appreciation for the organising committee’s contributions and others who have
provided their invaluable input and support in making this event a success. It is a formidable task for us as this
conference is a collaborative effort by professionals from various universities from across the globe during a
pandemic that has affected all nations. IJCHT-2021 is in conjunction with other conferences such as the 2nd
Penang International Conference on Hospitality (PItCH), the 2nd Global Congress on Smart Tourism (GLOSTOUR),
the 4th Graduate School of Tourism Management International Conference and the 3rd International Conference
on Home Economics (Iconhomecs).
I believe the conference theme, “Beyond Smart Tourism: Inspired by People, Balanced by Nature, Driven
by Technology”, was aptly chosen as we are living in a smart and innovative era. Technology is an essential
part of human lives, and if they are smart, they will be able to manage and balance the way they live with the
comforts provided by technology. We expect this to be included in tourism marketing. This process requires much
specialised professional expertise and expert knowledge to educate those involved. Thus, as a leading institution
for developing human capital in Malaysia, UiTM plays a vital role in nurturing and enhancing students’ abilities. We
are deeply honoured to be the host of this conference as all the academics involved will use the new knowledge
gained for the betterment of all students.
Without the help and dedication of all, this collaborative effort would not have been possible. We hope to continue
to build on this event for the benefit of all involved.
Hence I would like to praise the efforts of my UiTM Cawangan Pulau Pinang team in organising this event. I believe
that the objectives will be met and that all our participants will benefit immensely from IJCHT-2021.
Thank you “Terima kasih”.
Professor Ts. Dr. Salmiah Kasolang
Rector
Universiti Teknologi MARA Cawangan Pulau Pinang
IJCHT-2021 Host University
i
Foreword
Head Centre of Studies
Universiti Teknologi MARA Cawangan Pulau Pinang
MALAYSIA
Assalamualaikum Warahmatullahi Wabarakatuh
Dear Conference Delegates,
As the Head Centre of Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau
Pinang, Malaysia, it is a great pleasure to host the first International Joint Conference on Hospitality and Tourism
2021 (IJCHT-2021). It is an honour to be entrusted to host the first virtual conference in collaboration with the
National Institute of Development Administration, Thailand, Forum Program Studi – Pendidikan Tata Boga
Indonesia, Çanakkale Onsekiz Mart University, Turkey, King Mongkut’s Institute of Technology Ladkrabang, Thailand,
Universitas Negeri Surabaya, Indonesia, Muma College of Business, University of South Florida, USA, Association of
North America Higher Education International, and TROAS International Tourism Research Association. It is a great
pleasure to be part of this meaningful event where students, academics, practitioners and policymakers gather to
advance knowledge in the smart tourism discipline. This joint international conference denotes the commitment
by the Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia,
to bridge the knowledge between students, academics, practitioners and policymakers. The synergy between
these stakeholders is essential to bring progress to the smart tourism discipline through the continuous learning
process of learning, unlearning and relearning. We wish all participants a memorable experience at the conference.
I would like to thank Professor Ts. Dr. Salmiah Kasolang, Rector of Universiti Teknologi MARA Cawangan Pulau
Pinang, conference chairman Dr. Anderson Ngelambong and conference co-chairs Prof. Dr. Cihan Cobanoglu,
Prof. Dr. Luthfiyah Nurlaela, Assoc. Prof. Dr. Ann Suwaree Ashton and Assoc. Prof. Dr. Lutfi Atay, for their concerted
efforts in making the event a reality. Special thank you to the organising committee, reviewers, judges and juries
for their great effort to make the event successful.
Associate Professor Dr. Hashim Fadzil Ariffin
Head Centre of Studies
Faculty of Hotel & Tourism Management
Universiti Teknologi MARA Cawangan Pulau Pinang
iiForeword
Conference Chairman
Universiti Teknologi MARA Cawangan Pulau Pinang
MALAYSIA
Distinguished Guests, Ladies and Gentlemen,
On behalf of the organising committee, it is a great privilege and honour to welcome you to the first edition of the
International Joint Conference on Hospitality and Tourism 2021. With the theme “Beyond Smart Tourism: Inspired
by People, Balanced by Nature, and Driven by Technology”, this three-day event gathers scholars, practitioners
and policymakers from around the world to share their research findings, experiences and thought on emerging
issues and trends surrounding Smart Tourism. Hosted by the Faculty of Hotel and Tourism Management, Universiti
Teknologi MARA Cawangan Pulau Pinang, Malaysia, the event merged four international conferences, namely the
2nd Penang International Conference on Hospitality, Malaysia, the 2nd Global Congress on Smart Tourism, Turkey,
the 4th Graduate School of Tourism Management International Conference, Thailand and the 3rd International
Conference on Home Economics, Indonesia. This remarkable feat has made this conference a platform of truly
exceptional value for articulating new knowledge and idea.
This event would be impossible without the collaborative efforts of the National Institute of Development
Administration, Thailand; Forum Program Studi – Pendidikan Tata Boga Indonesia; Çanakkale Onsekiz Mart
University, Turkey; King Mongkut’s Institute of Technology Ladkrabang, Thailand; Universitas Negeri Surabaya,
Indonesia; Muma College of Business, University of South Florida, USA; Association of North America Higher
Education International, and TROAS International Tourism Research Association. The event’s great success is
primarily contributed by the esprit de corps of the international conference partners, which saw 180 academic
research papers presented during the conference. The event’s success also manifested during the pre-conference
webinar and workshop series, which recorded a substantial number of participants from across the globe.
I would like to take this opportunity to thank Professor Ts. Dr. Salmiah Kasolang, Rector of Universiti Teknologi
MARA Cawangan Pulau Pinang, and Assoc. Prof. Dr. Hashim Fadzil Ariffin, Head Centre of Studies, Faculty of Hotel
Universiti Teknologi MARA Cawangan Pulau Pinang, for their trust and support rendered to my team in organising
this conference. My utmost appreciation also goes to all the conference co-chairs Prof. Dr. Cihan Cobanoglu,
Prof. Dr. Luthfiyah Nurlaela, Assoc. Prof. Dr. Ann Suwaree Ashton and Assoc. Prof. Dr. Lutfi Atay, for their concerted
efforts in making the event a reality. A big thank you to the organising committee members from Universiti Teknologi
MARA campuses all over Malaysia for their dedicated commitment, diligence and enthusiasm. A special thanks go
to our sponsors, strategic partners and industry panels for their valuable support. To all participants, I would like
to say, “let us celebrate intellectual diversity towards global peace and prosperity.” Thank you.
Dr. Anderson Ngelambong
Faculty of Hotel and Tourism Management
Universiti Teknologi MARA Cawangan Pulau Pinang
MALAYSIA
iiiForeword
Conference Co-Chair
Muma College of Business
University of South Florida, USA
Dear IJCHT-2021 Delegates,
As the Dean of The School of Hospitality and Tourism Management and M3 Center for Hospitality Technology
and Innovation in the Muma College of Business at the University of South Florida, USA, it is a great pleasure
to be part of the International Joint Conference on Hospitality and Tourism 2021 (IJCHT-2021). This is a unique
conference as it is a collaborative effort of different universities across the globe. IJCHT-2021 includes several
other conferences such as the 2nd Penang International Conference on Hospitality (PItCH), the 2nd
Global Congress on Smart Tourism (GLOSTOUR), the 4th Graduate School of Tourism Management International
Conference and the 3rd International Conference on Home Economics (Iconhomecs). I would like to thank
Professor Ts. Dr. Salmiah Kasolang, Rector of Universiti Teknologi MARA Cawangan Pulau Pinang and her
organising team for the job well done. It is indeed no easy feat to organize this international conference.
The conference theme, “Beyond Smart Tourism: Inspired by People, Balanced by Nature, Driven by Technology”,
clearly explains the main reason why we have organized this conference. Technology is a definite tool that increased
productivity, speed, guest satisfaction and other metrics. However, one must never forget the main reason for all of
the technologies we utilized: people. This applies to our guests, employees, and those impacted by tourism- locals,
state and country. With this primary focus on people in mind, we welcome you to this great conference. Even
though the pandemic forced us to conduct this conference online, we need to look at the positivity of this medium:
easier attendance from all around the world.
I look forward to continuing the discussion with you during and after the conference.
Thank you.
Professor Dr. Cihan Cobanoglu, CHTP
Dean & McKibbon Endowed Chair Professor
The School of Hospitality and Tourism Management
Muma College of Business
University of South Florida
ivForeword
Conference Co-Chair
Indonesian Cuisine Education Study Program Forum
(FPS-PTBI), INDONESIA
Dear Conference Presenters and Participants,
Welcome. I am very proud of this IJCHT-21 event. This event is a tangible form of collaboration between educational
and research institutions from various countries. This collaboration significantly contributes to increasing the
capacity of lecturers and the university itself. IJCHT-21 is a forum that synergizes various international conference
events that have previously been held in each country. Some of these countries are Malaysia, Turkey, Thailand,
USA, and also Indonesia.
IJCHT-21 is a collaboration event for us from Indonesia to organize The 3rd International Conference on
Home Economics (Iconhomecs). This is an extraordinary opportunity for us to develop networks further, share
experiences, insights, and friendships with fellow lecturers, researchers, observers, and education practitioners
from various countries.
The highest gratitude and appreciation goes to the Rector of Universiti Teknologi MARA, Cawangan Pulau Pinang,
Malaysia, and all of her staff as the main organizer of this event. Thanks also to all co-organizers, as well as to
the sponsors, supporters and industry partners. Hopefully, this online event will run smoothly and benefit all of us.
We also hope that this COVID-19 pandemic will end soon so we can go back to live a normal life. Happy conferencing
and networking!
Thank you.
Professor Dr. Luthfiyah Nurlaela, M.Pd
President of the Indonesian Cuisine Education Study Program Forum (FPS-PTBI)
vForeword
Conference Co-Chair
Canakkale Onsekiz Mart University
Canakkale, TURKEY
TROAS International Tourism Research Association
Travel Management and Guidance Department
Distinguished Participants,
I am honoured to greet you as a co-chair of The International Joint Conference on Hospitality & Tourism 2021
(IJCHT-21). This jointly organized conference is one of the excellent samples of international networks. We held
the 1st Global Congress on Smart Tourism (GLOSTOUR) in Canakkale, Turkey, and we are indeed very proud of
being a part of this conference for the 2nd GLOSTOUR. This conference is a good opportunity for academics, the
private sector, policymakers and students to share their ideas and create a strong network. We experienced the
importance of technology currently with the COVID-19 pandemic. Smart applications are getting more common
in use and helps to increase the quality of our life. I feel this conference themed “Beyond Smart Tourism: Inspired
by People, Balanced by Nature, Driven by Technology” will positively impact us. I am sure that this conference
will be very beneficial for all participants and interested parties. Organizing a congress is a team-intensive and
challenging job. On this occasion, I congratulate the Faculty of Hotel and Tourism Management team, Universiti
Teknologi MARA Cawangan Pulau Pinang, Malaysia. They did a great job setting up and running all processes
as the host university. I have no doubt we will have a great time and a gratifying scientific activity for three days.
I would like to express my gratitude to each member of the organization team and management of Universiti
Teknologi MARA. There will be plenty of opportunities for collaboration. I am pleased to see your participation, and
we all will benefit from the contributions to IJCHT-21. We hope to see you at our future events as well.
Associate Professor Dr. Lütfi ATAY
President of TROAS International Tourism Research Association &
Head of Travel Management and Guidance Department
Faculty of Tourism, Canakkale Onsekiz Mart University
Canakkale, Turkey
viForeword
Conference Co-Chair
National Institute of Development Administration,
THAILAND
Dear Participants,
I am very grateful to see many tourism experts, professionals, and distinguished hospitality industry representatives
at this International Joint Conference on Hospitality and Tourism 2021 (IJCHT-2021) conference. This conference
is in conjunction with the 2nd Penang International Conference on Hospitality (PItCH); the 2nd Global Congress on
Smart Tourism (GLOSTOUR); the 4th Graduate School of Tourism Management International Conference; and the
3rd International Conference on Home Economics (Iconhomecs).
One of the key goals of this conference is to integrate and exchange knowledge, experience, academic opinions, and
research contributions. I fully expect that after the conference ends, we will further continue developing academic
networks in tourism to meet the needs of the tourism sector and actively encourage investments in infrastructure
and tourism markets development. We will ensure that tourism is integral to global economic positioning, as a
vibrant and connected hub enables the exchange of goods and services and the exchange of ideas, experiences,
and talents.
Although COVID-19 might be at the top of our minds and the tourism sector is already facing disruption, in this
conference, there are two significant key topics which will present opportunities for us in the longer term. The first
is “Sustainability,” and the second is “Leveraging Technology to Create Innovative End-to-End Experiences.” At the
plenary sessions, keynote speakers will enrich the conference with their presentations, covering critical topics
within the symposia themes, and showing emerging trends in the development and processing of tourism and
market potentials.
I would like to thank the many organising team members and committee members who worked very hard to turn
our initial visions for this conference into a reality for their dedication before and after this unique conference. Also,
I would like to thank all the authors warmly. They generously contributed their presentations for the lively exchange
of tourism research, vital to the endurance of conferences of this kind. My final thanks would go to the technical
editorial team of this proceeding’s edition. I wish you good health and safety.
I look forward to meeting you physically soon at the next event.
Warm regards and best wishes to you all.
Associate Professor Dr. Ann Suwaree Ashton
Associate Dean for Administration
Graduate School of Tourism Management
National Institute of Development Administration Thailand
vii1
Create a collaborative links between academics and industry
practitioners and their workplaces, aiming at long-term
sharing of knowledge and discussions of highly current
issues.
Objectives
2
Provides a premier interdisciplinary platform for researchers,
practitioners and educators to present and discuss the
most recent innovations, trends, and concerns as well as
practical challenges encountered and solutions adopted in
the fields of Hospitality and Tourism.
3
Serve as a foundation for future international collaborative
efforts in advancing knowledge and praxis in the hospitality
and tourism discipline.
vii
viiiPage
Keynote Speakers 1
Guest Speaker 3
Ta b l e of C ont ent s
Programme Schedule 4
Parallel Sessions 6
Video Poster Presentation 33
Video Innovation, Invention, & Design Competition 34
Boards and Committees 36
Honorary Board 37
Scientific Board 38
Publication Board 39
Organising Committee 40Keynote Speaker
Professor Dr. Cihan Çobanoğlu
McKibbon Endowed Chair Professor
University of South Florida Muma College of Business,
United States of America
Dr. Cihan Cobanoglu is the McKibbon Endowed Chair Professor of the College of
Hospitality and Tourism Leadership (CHTL) at the University of South Florida Muma College
of Business, who also serves as the Director of the M3 Center for Hospitality Technology and
Innovation and Coordinator of International Programs for the College of Hospitality and Tourism
Leadership. He is a Certified Hospitality Technology Professional (CHTP) commissioned by
Hospitality Financial & Technology Professionals (HFTP) and Educational Institute of
American Hotel & Lodging Association (AHLA).
He is the Editor of the Journal of Hospitality and Tourism Technology (JHTT),
editor of Journal of Global Business Insights (JGBI), co-editor of Journal of Global
Education and Research and a co-author of six books and ten conference
proceedings. He is also currently serving as the President of Association of North America Higher
Education International (ANAHEI). Dr. Cobanoglu served as the chair of the American
Hotel and Lodging Association’s (AHLA) Technology and E-Business Committee from 2009
to 2011 and also a member of CHTP Advisory Council and Editorial Advisory Board of HFTP.
In addition, Dr. Cobanoglu is a visionary board member of Hospitality Technology
magazine and editorial board member of Cornell Hospitality Quarterly, International Journal of
Contemporary Hospitality Management, International Journal of Hospitality and Tourism
Administration, Journal of Hospitality and Tourism Cases, and Journal of
Hospitality and Tourism Education. Dr. Cobanoglu also serves the industry as consultant. He is the
founder and chair of Global Conference on Business and Economics (GLOBE), Global
Conference on Education and Research (GLOCER), Global Conference on Business, Hospitality and
Tourism Research (GLOSEARCH) and Global Conference on Services Management (GLOSERV).
1Keynote Speaker
Professor Dr. Noel Scott
Adjunct Professor of Tourism Management
Sustainability Research Centre,
University of the Sunshine Coast Australia
Dr. Noel Scott is Adjunct Professor of Tourism Management in the Sustainability
Research Centre, University of the Sunshine Coast. His research interests include the study of
wildlife tourism, tourism experiences, destination management and marketing, and stakeholder
organization. He is a frequent speaker at international academic and industry conferences.
He has over 300 academic articles published including 16 books. He is on the
Editorial Board of 10 journals, a Fellow of the Council of Australian University Tourism and
Hospitality Educators, and a member of the International Association of China Tourism
Scholars. He has experience in tourism in a number of countries including China, Indonesia and
Sri Lanka. He has supervised 18 doctoral students to successful completion of their theses.
He is on the Editorial Board of five journals and a member of the International Association of
China Tourism Scholars. Prior to starting his academic career in 2001, Noel worked as a senior
manager in a variety of leading businesses including as Manager Research and Strategic
Services at Tourism and Events Queensland.
2Guest Speaker
TPr. Mohd Ridzal Abdul
Director
Tourism, Arts and Heritage Department
Seberang Perai City Council (MBSP)
TPr Mohd Ridzal Abdul is the Director of Tourism, Arts and Heritage Department, Seberang
Perai City Council (MBSP). Mr Rizal is a Qualified Professional Town Planner from Board of
Town Planner Malaysia and a corporate member of Malaysian Institute of Planners.
His roles is to coordinate the formulation of cultural policies and outline development
strategies for the culture, arts and heritage activities in Seberang Perai and to supervise and
monitor the implementation of “Tourism Mapping” and also “Coffee Table” across Seberang
Perai.
He holds a Bachelor of Urban and Regional Planning from Universiti Teknologi Malaysia (UTM)
and a Master of Business Administration from Universiti Utara Malaysia (UUM).
313 September 2021 Monday (Day 1)
Zoom Link: https://zoom.us/j/93766169944?pwd=Rm9DTlZBYkJCZEZVTDNEK0NQS0lCdz09
Meeting ID: 937 6616 9944
Passcode: 640965
Time Activity / Program
(MYT)/(GMT+8)
0945 - 1000 Opening Sessions
Welcoming Participants
1000 - 1005 Malaysia National Anthem &
Pro g ram Sch edule
Wawasan Setia Warga UiTM
1005 - 1010 Du’a Recitation
1010 - 1025 Opening Address
Professor Dr. Hj. Mohd Salehuddin Mohd Zahari
Dean
Faculty of Hotel & Tourism Management
Universiti Teknologi MARA Cawangan Selangor
Malaysia
1025 - 1040 Officiating Ceremony
Professor Ts. Dr. Salmiah Kasolang
Rector
Universiti Teknologi MARA Cawangan Pulau Pinang
Malaysia
1040 - 1050 Montage Video Presentation
1050 - 1150 Keynote Speaker 1
Professor Dr. Cihan Çobanoğlu
Dean and McKibbon Endowed Chair Professor
University of South Florida
Muma College of Business,
United States of America
1150 - 1250 Keynote Speaker 2
Professor Dr. Noel Scott
Adjunct Professor of Tourism Management
Sustainability Research Centre,
University of the Sunshine Coast Australia
1300 - 1400 Lunch / Break
1350 - 1700 Parallel Session 1
(Room 1 to Room 8)
End of Day 1
414 September 2021 Tuesday (Day 2)
Time Activity / Program
(MYT)/(GMT+8)
0950 - 1300 Parallel Session 2
(Room 1 to Room 10)
1300 - 1400 Lunch / Break
1350 - 1700 Parallel Session 3
(Room 1 to Room 8)
1700 - 2000 Break
Prog ram Sch edule
1950 - 2200 Parallel Session 4
(Room 1)
End of Day 2
15 September 2021 Wednesday (Day 3)
Zoom Link : https://zoom.us/j/95050522618?pwd=emo5eDNBaHp6ZzlqTmhZTUk0MmdMZz09
Meeting ID: 950 5052 2618
Passcode: 772054
Time Activity / Program
(MYT)/(GMT+8)
0945 - 1000 Opening Sessions
Welcoming Participants
1000 - 1015 Guest Speaker
TPr. Mohd Ridzal Abdul
Director
Tourism, Arts and Heritage Department
Seberang Perai City Council (MBSP)
1015 - 1030 Closing Remarks
Assoc. Prof. Dr. Hashim Fadzil Ariffin
Head Centre of Studies
Faculty of Hotel and Tourism Management
Universiti Teknologi MARA Cawangan Pulau Pinang
Malaysia
1030 - 1045 Video Appreciation for IID Medals
IID Special Awards
Video Appreciation for Top Ten Posters
Best Poster Awards
Video Appreciation for Top Ten Papers
Best Paper Awards
1045 - 1050 Farewell Video Presentation
1430 - 1630 Post Conference Virtual Tour
End of Conference
5DAY 1 | 13th SEPTEMBER 2021 (MONDAY) | AFTERNOON SESSION
PARALLEL SESSION 1: ROOM 1
(FOOD SCIENCE AND GASTRONOMY I)
Google Meet Link: https://meet.google.com/zcc-mjrx-bmr
Group WhatsApp Link: https://chat.whatsapp.com/KwHSEG03dYqKXKZXcWM7i1
Chairperson: Dr. Mohd Shazali Md Shariff
Co-chair: Nor Farawahidah Mohd Khamis
Support Team: 1. Mohd Syafiq Abdul Rahman
Pa rallel Ses sion 1
2. Siti Ida Isnainie Md Mubin
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
The Potential of Smart Mobility in Food Bank Distribution
FSC106 Efficiency
Mohd Shazali Md Shariff
The Effect of Cassava Leaves and Gelatine Proportion on
FSC109 the Organoleptic Properties of Catfish Rolls
Mohammad Afriyan Anggadiotama
Personal Attitude and Consumption Intention of Semai
FSC102 Ethnic Food
1430 – 1730
Lily Nurainul Ashikin Ishak
Examining the Relationship between Attributes of Quick
FSC116 Service Restaurants, Satisfaction and Revisit Intention
Among the Higher Education Institution Students in
Terengganu
Nor Farawahidah Mohd Khamis
The Impact of Zero Percent Alcoholic Beverages towards
FSC110 Malaysian Halal Market: A Systematic Literature Review
Approach
Wan Ilinajwa Wan Mustaffa
6PARALLEL SESSION 1: ROOM 2
(FOOD SCIENCE AND GASTRONOMY II)
Google Meet Link: https://meet.google.com/mrc-fcyn-mkx
Group WhatsApp Link: https://chat.whatsapp.com/FNKG4IlgDHQ7GieCxb7M5a
Chairperson: Budi Wibowotomo
Co-chair: Siti Ida Isnainie Md Mubin
Support Team: 1. Mohd Syafiq Abdul Rahman
Pa rallel Ses sion 1
2. Siti Ida Isnainie Md Mubin
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Analysis of Antioxidants Content in Spice Syrup Formulated
by Cardamom: Clove and Teleng Flower (Clitoria Ternatea)
FSC104 as Colorant
Budi Wibowotomo
Market Entry Barriers and Sustainability Challenges for
FSC111 Malaysian Food Retailers in Saudi Arabia
Safuan Sazli
1430 – 1730 Common Islamic Brandings Symbolism in Malaysian Market:
FSC121 A Systematic Literature Review Approach
Siti Shazana Salleh
Processing of Nugget from Milkfish and Moringa Leaf to
FSC120 Increase Body Immunity
Sri Handajani
The Application of Gula Apong in Malaysian Local Kuih: A
Sensory Evaluation
FSC123
Nur Hidayah Zakaria
7PARALLEL SESSION 1: ROOM 3
(FOOD SCIENCE AND GASTRONOMY III)
Google Meet Link: https://meet.google.com/vdi-hvbz-prm
Group WhatsApp Link: https://chat.whatsapp.com/Jn8NUDG4x65FtXPRHr8b33
Chairperson: Siti Khadijah Abdullah
Co-chair: Anida Ismail
Support Team: 1. Nur Azimah Idris
Pa rallel Ses sion 1
2. Siti Ida Isnainie Md Mubin
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Identifying the Drivers of Customer Purchase Intention on
FSC124 Private Label Brands in Malaysia
Siti Khadijah Abdullah
Penangites Food Habit changes during COVID-19
FSC103 Movement Control Order
1430 – 1730 Farzana Nadya Momtaz Ahmad
Malaysian Consumers' Intention to Hoard Food during the
FSC105 COVID-19 Pandemic
Hamizah Amini
Influences Factor of Consumer Purchase Intention:
FSC112 Consumers Consumption of Instant Noodles in Malaysia
Nur Alya Nazirah Shamsuddin
Validation of Fashion Design Test for Double Track High
FHS100 School Program using Classical Test Theory
Irma Russanti
8PARALLEL SESSION 1: ROOM 4
(HEALTH AND WELLNESS I)
Google Meet Link: https://meet.google.com/sif-psam-wfw
Group WhatsApp Link: https://chat.whatsapp.com/LuwdtoNapUp3zUiNDZ5ssz
Chairperson: Dr. Lina Munirah Kamarudin
Co-chair: Mohd Faisal Abd Wahab
Support Team: 1. Nur Azimah Idris
Pa rallel Ses sion 1
2. Johanna Adlin Ahmad
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
HWT104 Positioning Muslim Wellness and Spa in Tourism Industry
Lina Munirah Kamarudin
Perceived Risk, Perceived Quality and Perceived Value
Affecting International Medical Tourist Retention in the Post
HWT113
COVID-19 Era
1430 – 1730 Sarinya La-Ong-In Thayarnsin
The Relevant of Adventure Tourism and Eudaimonic
HWT103 Experience
Nanpassakorn Ritpanitchajchaval
Persuasion Model toward Smart Social Norms on Wellness
HWT107 Tourism in Pre-Retirement Age Group
Suppacha Phetsome
Knowledge, Attitude and Practices of Food Safety among
FDT105 the Food Delivery Riders in Shah Alam, Selangor
Norhidayah Abdullah
9PARALLEL SESSION 1: ROOM 5
(HEALTH AND WELLNESS II)
Google Meet Link: https://meet.google.com/bwg-uwqn-aho
Group WhatsApp Link: https://chat.whatsapp.com/FcwChT1mgsoHhr1e5wqfrn
Chairperson: Pichsinee Soonsap
Co-chair: Rasmee Islam
Support Team: 1. Mohd Saifulnizam Abu Bakar
Pa rallel Ses sion 1
2. Siti Ida Isnainie Md Mubin
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Developing Theoretical Framework of Slow Food Tourism
HWT101 Destination Image
Pichsinee Soonsap
Retirees Motivation for Wellness Tourism Activities: Thailand
HWT111 Case
Nanthawat Suetrong
The Influence of the Components of Yoga Destination
1430 – 1730 Development Towards Tourist Satisfaction and Revisit
HWT112
Intention
Phattarawadee Rungsimanop
Ecotourism Perceived Value in Today’s Pandemic
Environment: Modification of Perval Dimensions for
HWT102
Protected Area
Mohammad Ridhwan Nordin
Millennial Travel Trends: Future of Rural-Based Wellness
Tourism Development
HWT110
Parichat Suntararak
10PARALLEL SESSION 1: ROOM 6
(HEALTH AND WELLNESS III)
Google Meet Link: https://meet.google.com/opo-fuwp-nto
Group WhatsApp Link: https://chat.whatsapp.com/CkSPtJ7kWRXHSIBRzKOXKi
Chairperson: Paripan Kaewnet
Co-chair: Elyssa Maisara Ahmad Russlin
Technical Support: 1. Mohd Saifulnizam Abu Bakar
Pa rallel Ses sion 1
2. Johanna Adlin Ahmad
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Stakeholders' Perception toward Spa Tourism Destination
HWT109 Image
Paripan Kaewnet
Attributes Framework Validation for Wellness Tourism
HWT100 within Thailand Context
1430 – 1730 Natnisha Kongtaveesawas
Spa And Thai Massage Crisis Management in Small
HWT108 Business During Coronavirus-19 Pandemic
Nuttakan Phachan
The Hospitality Industry Perspective on Employability Skills
HWT114 needed for Future Chefs
Elyssa Maisara Ahmad Russlin
Factors Influencing Consumers Intention to Re-Patronage
FDT115 the Non-Muslim's Halal Certified Restaurant
Nurizawati Inani Ariffin
11PARALLEL SESSION 1: ROOM 7
(FOOD TOURISM I)
Google Meet Link: https://meet.google.com/hva-ymfb-oqr
Group WhatsApp Link: https://chat.whatsapp.com/DmaxgoaUaI9K99k4rqv66W
Chairperson: Assoc. Prof. Dr. Ann Suwaree Ashton
Co-Chair: Noraini Rahim
Support Team: 1. Muhammad Che Saad
Pa rallel Ses sion 1
2. Johanna Adlin Ahmad
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Tourist Perception toward Street Food Management: A
FDT103 Case Study Kashmir, India
Ann Suwaree Ashton
Food Vendor Adoption of Online Food Ordering: A Pilot
FDT104 Survey
Nurul Syazana Hishamuddin
1430 – 1730 A Taste of Bizarre Local Foods as Part of Destination
FDT107 Images for Terengganu’s Food Tourism Experience
Faizal Yaacob
Dinescape and Customer Retention: Case Study of Tapak
FDT113 Urban Food Truck Kuala Lumpur
Suria Sulaiman
Consumers' Purchase Intention of Vegetarian Food in
FDT112 Penang, Malaysia: A Study from Health Perspective
Noraini Rahim
12PARALLEL SESSION 1: ROOM 8
(FOOD TOURISM II)
Google Meet Link: https://meet.google.com/pmr-whmr-mfq
Group WhatsApp Link: https://chat.whatsapp.com/Hm8USLO51g9IgYLmEW0L1B
Chairperson: Assoc. Prof. Dr. Hashim Fadzil Ariifin
Co-Chair: Syarifah Atifah Syed Hamzah
Support Team: 1. Muhammad Che Saad
Pa rallel Ses sion 1
2. Johanna Adlin Ahmad
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Can We Grow Together? Factors Affecting the Satisfaction
FDT119 of Franchisees in Malaysian Food and Beverage Business
Hashim Fadzil Ariifin
Examining The Attributes of Sharia Compliance Hotel
Acceptance Among Hoteliers in Klang Valley: Theory of
FDT106
Planned Behavior Perspective
Adib Mohd
1430 – 1730 Sichuan Cuisine Tourism Resource Development: The
FDT118 Distinctive Regional Cultural Value
Yan Lyu
Domestic Tourist's Perception Towards Johor Local Food
FDT108
Hasiful Fata Talhah
The Roles of Social Media's Visual Cues Information and
FDT110 Its Determinants in Penang Local Food Consumption
Syarifah Atifah Syed Hamzah
13DAY 2 | 14th SEPTEMBER 2021 (TUESDAY) | MORNING SESSION
PARALLEL SESSION 2: ROOM 1
(HUMAN CAPITAL I)
Google Meet Link: https://meet.google.com/zcc-mjrx-bmr
Group WhatsApp Link: https://chat.whatsapp.com/Jmmg3gnf3H18G1qcUv6mcc
Chairperson: Assoc. Prof. Dr. Johanudin Lahap
Co-chair: Fadzhiathul Azwa Fudzali
Para llel Ses s ion 2
Support Team: 1. Mohd Syafiq Abdul Rahman
2. Dr. Zaharah Mohamed Rani
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Working Engagement and Working Environment Towards
HCP103 Job Happiness: A Case Study among Employees of 3 to 5
Stars Hotels in Penang
Johanudin Lahap
Thai Hotel Organization Competencies Model for
HCP112 International Business Development
Cherdsak Manakitpaisan
Sexual Harassment Impact on Female Employee’s Mental
HCP111 and Physical Health: A Case on St. Regis Langkawi,
Kedah, Malaysia
0930 – 1230
Mohd Zool Fadli Ibrahim
HCP104 To Be or Not to Be a Chef
Amir Manshoor
The Unattractiveness of Chef Career Prospect after
HCP101 Internship: The Underlying Causes
Fadzhiathul Azwa Fudzali
A Study on Employee Performance towards Employee
HCP110 Engagement and Employee Retention in 4 and 5 Stars
Hotels in Klang Valley
Johanudin Lahap
14PARALLEL SESSION 2: ROOM 2
(HUMAN CAPITAL II)
Google Meet Link: https://meet.google.com/mrc-fcyn-mkx
Group WhatsApp Link: https://chat.whatsapp.com/F5aqrCuDHzTKtPlWigR8yj
Chairperson: Dr. Norhamizan Hamir
Co-Chair: Aida Khalida Mohamed Idris
Pa rallel Ses s ion 2
Support Team: 1. Mohd Syafiq Abdul Rahman
2. Dr. Zaharah Mohamed Rani
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Job Embeddedness of Frontline Hotel Employees: The
HCP102 Malaysian Context
Norhamizan Hamir
Exploring Global Leadership Competencies for Multinational
Hospitality Sector Post Covid-19 Outbreak: A Theory-Based
HCP115
Systematic Reviews and Discussion
Ruangrawee Suwanpramot
0930 – 1230
The Effect of Attitude, Subjective Norm and Perceived Job
Insecurity on Future Job Pursuit Intention in Hospitality
HCP113
Industry among Hospitality Management Undergraduates
Wan Nur Athirah Wan Zulkifli
The Effectiveness of e-Recruitment in Hotel Industries in
HCP106 Kedah
Aida Khalida Mohamed Idris
Factors Affecting Career Advancement of Female Chefs
HCP109
Siti Ida Isnainie Md Mubin
15PARALLEL SESSION 2: ROOM 3
(DISRUPTIVE TECHNOLOGY I)
Google Meet Link: https://meet.google.com/vdi-hvbz-prm
Group WhatsApp Link: https://chat.whatsapp.com/H6wGfiviYgi3ywgHwr3ko2
Chairperson: Dahlan Abdullah
Co-chair: Mohd Saifulnizam Abu Bakar
Para llel Ses s ion 2
Support Team: 1. Nur Azimah Idris
2. Noraini Rahim
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Online Review Characteristics and Hotel Booking Intention:
DTH104 The Role of Perceived Usefulness as Mediator
Dahlan Abdullah
Exploring Users’ Emotional Usage Experience and
SAT100 Retention Towards Food and Beverage Mobile Application
Siti Norsyafiqah Salim
Blockchain Applications in Smart Tourism City
0930 – 1230 DTH100
Inessa Tyan
A Structural Model of Perceived Website Interactivity
DTH106 Dimensions and Hotel Booking Intention
Dahlan Abdullah
Private Label Brands: The Influence of Price and Quality
HCP100 towards Purchase Intention in Klang Valley, Selangor
Farhan Faat
16PARALLEL SESSION 2: ROOM 4
(DISRUPTIVE TECHNOLOGY II)
Google Meet Link: https://meet.google.com/sif-psam-wfw
Group WhatsApp Link: https://chat.whatsapp.com/FSOJPb9feuAB3MASzMOaIb
Chairperson: Johanna Adlin Ahmad
Co-chair: Wan Hayati Wan Bujang
Pa rallel Ses s ion 2
Support Team: 1. Nur Azimah Idris
2. Amirul Hakim Zulkifli
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Developing Malaysia's Smart Community Based Tourism
CBT107 Model
Johanna Adlin Ahmad
A Comprehensive Review of Research on New Generation
DTH102 Information Technology in the Hotel Industry
Qi An
Barriers Versus Benefits of E-Wallet Application:
DTH103 Foodservice Operators Perspectives
Wan Hayati Wan Bujang
0930 – 1230
Examining the Relationship between Service Quality and
DTH105 Passenger Reuse Intention towards Electric Train Services
Fakhira Aina Mohd Mazlan
Establishing Thainess Experience-Centric Service:
IHT111 Boutique Hotel Guests Preferences
Thanasit Suksutdhi
7Ps Theory of Service Marketing: A Survival Strategy for
IHT123 Hospitality Sector Post COVID-19
Yang Peng
17PARALLEL SESSION 2: ROOM 5
(INNOVATION IN HOSPITALITY AND TOURISM EDUCATION I)
Google Meet Link: https://meet.google.com/bwg-uwqn-aho
Group WhatsApp Link: https://chat.whatsapp.com/H0aWPSsKOmjCeQLpz0Lb3W
Chairperson: Jazira Anuar
Co-chair: Nur Syahira Bibit
Pa ra llel Ses s ion 2
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Noraini Rahim
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
The Challenges of Online Education During Pandemic
IHT106 COVID-19: Evidence from Educators
Jazira Anuar
Student Perception and Preference Between Face-to-Face
and Online Learning among Students from Faculty of Hotel
IHT119
and Tourism Management, UiTM Kota Kinabalu, Sabah
Mohd Arsy Ardy Mohd Hardy
0930 – 1230
Innovation in Hospitality and Tourism Education
IHT100
Abdul Murad Ahmad
The Effect of Knowledge, Skill and Attitude on Online
Distance Learning Commitment among Culinary Arts
IHT116
Students
Amirul Hakim Zulkifli
Pandemic COVID-19: Exploring Students Challenges of
IHT107 Online Learning Experiences
Jazira Anuar
18PARALLEL SESSION 2: ROOM 6
(INNOVATION IN HOSPITALITY AND TOURISM EDUCATION II)
Google Meet Link: https://meet.google.com/opo-fuwp-nto
Group WhatsApp Link: https://chat.whatsapp.com/BoyCxVQikuxHHHnuITsVDl
Chairperson: Ita Fatkhur Romadhoni
Co-chair: Wan Siti Nor Azma Binti Abdul Aziz
Pa ral lel Ses s ion 2
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Amirul Hakim Zulkifli
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Tracer Study the Employability of Graduates to Improve
IHT103 Problem-Solving Skills
Ita Fatkhur Romadhoni
An Application of Design Thinking for Virtual Event Design
IHT101 Attendee Experience
Purimprach Sangkaew
Knowledge To Practice: Using SERVQUAL Theory to
Examine Students’ Intention to Practice Culinary Skill
IHT109
During Online Distance Learning
Siti Aisyah Tumin
0930 – 1230
Application of Blended Learning on the COVID-19
Pandemic period towards Competency and Readiness of
IHT102
Vocational School of Culinary Students Entrepreneurship
Novik Nokiawati Suyono Putri
Developing Sustainable Tourism Transformative Pedagogy
Model towards Nurturing Graduates’ Environmental
TIR110
Citizenship
Silverina Anabelle Kibat
Understanding Factors that Influence Hospitality and
Tourism Students’ Satisfaction towards Online Learning
IHT110
Platforms
Fairuz Abd. Hakim
19PARALLEL SESSION 2: ROOM 7
(TOURISM IN THE ERA OF INDUSTRIAL REVOLUTION I)
Google Meet Link: https://meet.google.com/dcw-aacb-hyd
Group WhatsApp Link: https://chat.whatsapp.com/EX0q2sv0WYxEmZHuFnJckj
Chairperson: Dr. Kom Campiranon
Co-Chair: Amirul Hakim Zulkifli
Para llel Ses s ion 2
Support Team: 1. Muhammad Che Saad
2. Amirul Hakim Zulkifli
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
Applying a Travel Tech Business Model Canvas for Smart
TIR100 Tourism in Thailand
Kom Campiranon
Virtual Tourism Approach: Bridging New Horizon in Melaka
TIR101 Heritage Tourism During Pandemic Covid-19
Nadhrah Hazwani Mohd Fuzi
Customer Satisfaction towards Budget Hotel Services in
0930 – 1230 Kelantan
IHT115
Sperico Michael Alden
A Scoping Review of Blockchain Technology in Smart
Tourism Research Publications: Evidence of Scopus
SMT101
Database
Azila Azmi
Are We There Yet? User Interface Elements in Tourism
TIR108 Mobile App
Khairul Yusri Zamri
20PARALLEL SESSION 2: ROOM 8
(TOURISM IN THE ERA OF INDUSTRIAL REVOLUNTION II)
Google Meet Link: https://meet.google.com/jvh-kjtq-riw
Group WhatsApp Link: https://chat.whatsapp.com/BQusGuB6ooWBL0ZcICyGFK
Chairperson: Saiful Bahri Mohd Kamal
Co-Chair: Joesri Mohamad Saber
Pa ral lel Ses s ion 2
Support Team: 1. Muhammad Che Saad
2. Mohd Faisal Abd Wahab
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
The Shift of Travel Behaviour Affected by COVID-19
TIR103 Pandemic
Saiful Bahri Mohd Kamal
How Technology is Revolutionising Travel Experience? A
TIR106 Smart Tourism Perspective
Choong Yuen Onn
Enhancing Employee Engagement of Travel Agencies after
TIR114 COVID-19 Pandemic: A Conceptual Model
0930 – 1230 Narudome Oksue
Online Booking Intention at Langkawi Hotels and Resorts:
TIR115 The Influence of Word of Mouth and Online Reviews
Joesri Mohamad Saber
Evaluating Tourist Intention toward Future Smart Tourism
TIR109 Technologies in Malaysia
Rashid Salleh
Domestic Tourist Intention to use e-Hailing Service during
TIR111 COVID-19 Pandemic in Kuching, Sarawak
Amir Nur Syahiran Bin Affendi
21PARALLEL SESSION 2: ROOM 9
(SOCIAL MEDIA APPLICATION I)
Google Meet Link: https://meet.google.com/zxe-rehx-hzv
Group WhatsApp Link: https://chat.whatsapp.com/LxORoH2VYa6GJVkNePDd1c
Chairperson: Dr. Suria Sulaiman
Co-Chair: Rabiatul Adawiyah Abd Rahman
Pa ra llel Ses s i on 2
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Noraini Rahim
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
A Study on the Impact of Instagram Influencer on
SMA114 Consumer Buying Behaviour
Suria Sulaiman
The Importance of Internet as a Channel Marketing Medium
and the Factors Affecting Visitors' Choice of Destination in
SMA101
Kota Kinabalu, Sabah
Nur Hayati Amil
The Utilization of Social Media as Learning Media for
Students of Pre-Service Teacher Education in the
0930 – 1230 SMA115
Pandemic of COVID-19
Lutfiyah Hidayati
The Effect of Perceived Benefit, Perceived Risk and
Perceived Trust toward Repurchase Intention on Online
IHT124
Shopping Website in Malaysia.
Khairil Anuar Bahari
Factors Influencing Users’ Continued Usage Intention of
SMA105 Mobile Hotel Booking Apps
Nur Aqilah Shabudin
22PARALLEL SESSION 2: ROOM 10
(SOCIAL MEDIA APPLICATION II)
Google Meet Link: https://meet.google.com/pac-cmfg-ifc
Group WhatsApp Link: https://chat.whatsapp.com/JhNUk6NtA4uJ8JmVYfZdX4
Chairperson: Ahmad Redhuan Abu Bakar
Co-Chair: Siti Anis Adilah Tarmazi
Pa rallel Ses s ion 2
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Mohd Faisal Abd Wahab
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
0920 – 0930 Registration for Presenters
A Case Study of Consumer’s Attitude towards Online Food
SMA106 Delivery Providers During Movement Control Order
Ahmad Redhuan Abu Bakar
Boosting Hotel Visit Intention through Instagram: The
SMA110 Interplay between Trust and Narrative Transportation
Anuja Chalke
0930 – 1230 Food Service Delivery during MCO: A Study of Customer
Satisfaction among Student in Universiti Teknologi MARA
SMA109
Cawangan Pulau Pinang
Najua Mohd Ali
A Study on Consumers’ Knowledge, Attitude and
Perception towards Food Safety and Purchase Intention of
SMA107 Online Home-Based Food Products
Wan Siti Nor Azma Binti Abdul Aziz
Hospitality and Tourism Online Reviews: Recent Luxury
TIR102 Experience Trends and Future Directions
Supakorn Suradinkura
23DAY 2 | 14th SEPTEMBER 2021 (TUESDAY) | AFTERNOON SESSION
PARALLEL SESSION 3: ROOM 1
(SPORTS TOURISM AND INTERDISCIPLINARY)
Google Meet Link: https://meet.google.com/zcc-mjrx-bmr
Group WhatsApp Link: https://chat.whatsapp.com/HW9gO9e6CPgIjrKWvL0Ja7
Chairperson: Radzliyana Radzuwan
Co-chair: Nur Nadia Maisarah Mohd Fisol
Pa ra llel Ses s ion 3
Support Team: 1. Mohd Syafiq Abdul Rahman
2. Noraini Rahim
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
The Moderating Effects of Personal Characteristics and
SPT101 Motivational Factors on the Propensity to use Sports
Events Tourism Websites
Radzliyana Radzuwan
Why Esports? An Extended Technology Acceptance Model
SPT100 on Gamers’ Intention
Loh How Zheng
1430 – 1730 The Mediating Effect of Sports Tourists' Satisfaction in the
SPT102 Relationship between Motivation and Revisit Intention
Nuraimi Othman
The Impact of Different Types of Service Robots Usage in
ROB100 Hotel on Guests' Intention to Stay
Didar Sarı Çallı
Why Do People Use Tourism Mobile Apps?
SMA104
Ferhat Şeker
24PARALLEL SESSION 3: ROOM 2
(COMMUNITY BASED TOURISM I AND INTERDISCIPLINARY)
Google Meet Link: https://meet.google.com/mrc-fcyn-mkx
Group WhatsApp Link: https://chat.whatsapp.com/FUZvaRihAnk2rB5Tn6fH66
Chairperson: Assoc. Prof. Ts. Dr. Norfezah Md Nor
Co-Chair: Noorsa Reza Johari
Pa ra llel Ses s i on 3
Support Team: 1. Mohd Syafiq Abdul Rahman
2. Mohd Faisal Abd Wahab
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
DTH101 Contactless Payment Approach: E-Wallet Usage
Muhammad Nazrin Sah
Muslim Community Based Tourism Development: Phra
CBT108 Nakhon Sri Ayutthaya, Thailand Case Study
Supawan Sukontee
A Critical Look at Community-Based Tourism Development
1430 – 1730 CBT100 in Thailand
Morakot Ditta-Apichai
Langkawi’s UNESCO Global Geopark: Regeneration
Strategy and Natural Heritage Sites Environmental
CBT104
Conservation Post-Covid19
Muhammad Hafiz Azizan
Formulation and Evaluation Hair Mask Preparations using
CMT102 Natural Ingredients for Damaged Hair
Octaverina Kecvara Pritasari
25PARALLEL SESSION 3: ROOM 3
(COMMUNITY BASED TOURISM II AND INTERDISCIPLINARY)
Google Meet Link: https://meet.google.com/vdi-hvbz-prm
Group WhatsApp Link: https://chat.whatsapp.com/DdCzeNPmY5FKSChq9Sv10D
Chairperson: Raja Iskandar Putera Raja Mustapha
Co-Chair: Khairil Anuar Bahari
Pa ra llel Ses s i on 3
Support Team: 1. Nur Azimah Idris
2. Mohd Faisal Abd Wahab
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Sharia Compliant Hotels: A Study of Service Quality and
CBT111 Satisfaction at Perdana Hotel Kota Bharu Kelantan
Raja Iskandar Putera Raja Mustapha
Residence Attitude and Quality of Life Post Community-
CBT109 Base Tourism Development in Thailand
Panyada Nadee
Value Co-Creation in Community-Based Tourism: A
1430 – 1730 CBT106 Marketing Management Perspective
Melinda @ Siti Asmah Yunos
Key Success Factors of Community-Based Tourism
Management: The Case Study of Ban Khok Muang
CBT101
Prototype Community in Buriram Province, Thailand
Pariwat Somnuek
The Effect of Entrepreneurship Education and
Entrepreneurial Motivation on Work Readiness of Fashion
FSH101
Design Study Program Students
Marniati
26PARALLEL SESSION 3: ROOM 4
(SUSTAINABLE TOURISM I)
Google Meet Link: https://meet.google.com/sif-psam-wfw
Group WhatsApp Link: https://chat.whatsapp.com/FCf0ix7se458dwEYpZ2sgv
Chairperson: Zuliah Abd Hamid
Co-chair: Muhammad Shakir Bin Zulkafli
Pa rallel Ses s ion 3
Support Team: 1. Nur Azimah Idris
2. Dr. Zaharah Mohamed Rani
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Exploring the Influence of Social Media on Sustainable
STT119 Indigenous Tourism among Mahmeri Community in Carey
Island, Malaysia
Zuliah Abd Hamid
Conceptual Knowledge Management Localization towards
STT115 Disruptive Community Based Tourism
Threechada Loakaewnoo
Resilient Concept in Investigating the Impact of Covid-19 to
STT105 Local Tour Guides in Kota Kinabalu, Sabah
1430 – 1730 Silverina Anabelle Kibat
Film-Induced Tourists Post Covid-19: The Impact of Film to
STT123 Promote a Tourism Destination
Jinping Ge
Customer Retention at Five-star Hotel in Penang: The
Relationship between Service Quality and Customer
STT107
Satisfaction
Che Ku Najwa Husna Che Ku Aris
Economic Sustainability in Safari Tourism in Southeast
STT103 Asia: The Case of Minneriya National Park Sri Lanka
Madura Thivanka Pathirana
27PARALLEL SESSION 3: ROOM 5
(SUSTAINABLE TOURISM II)
Google Meet Link: https://meet.google.com/bwg-uwqn-aho
Group Whatsapp Link: Https://Chat.Whatsapp.Com/Cmzewjvhhy0bvlihwt1uas
Chairperson: Dr. Kalistinoor Set
Co-Chair: Dr. Zaharah Mohamed Rani
Pa ra llel Ses s ion 3
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Dr. Zaharah Mohamed Rani
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Evaluation on Horseshoe Crab Conservation Program
STT104 Potential in Malaysia
Kalistinoor Set
Examining Destination Attractiveness, Tourist Experience,
Satisfaction, and Revisit Intention at Fake Tourist
STT108
Attractions
Irma Syasya Azizan
Resident’s Satisfaction Towards Sustainable Tourism
STT109 Development in Cameron Highlands
1430 – 1730 Muhammad Yazid Ani
Analysing Future of Accessibility Tourism in Malaysia
STT111
Muna Maryam Azmy
The Perspective of Domestic Honeymooners toward
Tourism Destination in Malaysia as a Honeymoon
STT112
Destination
Zarifah Mohd Zain
Beyond Image as Post Pandemic Recovery: Sustaining
Destination Environmental Quality through Exhilarant
STT122
Experience
Mageswari Ranjanthran
28PARALLEL SESSION 3: ROOM 6
(CULTURE, ART AND HERITAGE)
Google Meet Link: https://meet.google.com/opo-fuwp-nto
Group WhatsApp Link: https://chat.whatsapp.com/LBDL1sBeC4zFtVohWrJqVL
Chairperson: Dr. Rafidah Aida Ramli
Co-Chair: Nur Syazana Yildirim
Pa ra llel Ses s i on 3
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Ahmad Fareez Yahya
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Sensory Attributes of Kuih Akok: Traditional vs. Modern
CHA110 Baking Method
Nurul Syazana Othman
Residents' Attitude toward Panda National Park and
Conservation, Culture Tourism Development: A Case Study
CHA103
of Yaan and Mianyang District
Zou Hongyu
Customer Acceptance towards Modern Food Truck in
1430 – 1730 CHA106 Klang Valley
Nur Syazana Yildirim
The Acceptance of Malay Heritage Condiments Among
CHA107 Malay Y Generation in Malaysia
Nur Syazana Yildirim
The Evaluation of the Motivations of Diaspora Visit to the
CHA114 Homeland within the scope of Cultural Heritage Assets
Berna Pala
29PARALLEL SESSION 3: ROOM 7
(QUALITY OF LIFE I)
Google Meet Link: https://meet.google.com/dcw-aacb-hyd
Group WhatsApp Link: https://chat.whatsapp.com/GtBRl87qoy3Jar4oPAjRIc
Chairperson: Dr. Nur Hidayah Che Ahmat
Co-Chair: Ferial Farook
Pa rallel Ses s ion 3
Support Team: 1. Muhammad Che Saad
2. Ahmad Fareez Yahya
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Customer Satisfaction towards Restaurant Service Quality
QOL103 in Perak During COVID-19 Pandemic
Nurul Azmira Ieliana Binti Azhar
The Personal Factors Influencing Career Choice of Final
QOL105 Year Hospitality Students
Wan Nazriah Wan Nawawi
Relationships between Work-Family Conflict and Job
QOL106 Performance of Five-Star Hotels in Bangkok
1430 – 1730 Sangkae Punyasiri
The Impact of COVID-19 Pandemic on Hotel Service
Quality and Customer Satisfaction in Pulau Pinang,
QOL104
Malaysia
Laili Afliza Binti Aziz
Tourist’s Expectation, Experience, and Satisfaction of
CHA109 Shopping Landscape in Malaysia
Norliana Hashim
30PARALLEL SESSION 3: ROOM 8
(QUALITY OF LIFE II)
Google Meet Link: https://meet.google.com/ckd-ohhc-pmt
Group WhatsApp Link: https://chat.whatsapp.com/KMLOhDERotgGmP9LK54vuO
Chairperson: Khairun Najiah Ahmad
Co-Chair: Ahmad Fareez Yahya
Pa rallel Ses s ion 3
Support Team: 1. Muhammad Che Saad
2. Ahmad Fareez Yahya
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
1420 – 1430 Registration for Presenters
Measuring Quality of Life Index among Malaysian Youth
QOL101 Episodic Volunteers
Khairun Najiah Ahmad
Factors Affecting Tourism Consumption: A Survey of
QOL102 Shanghai's University Students
Foo Yen Sin
Analysing Halal Integrity and Sustainability Nexus in An
QOL108 Emerging Halal Supply Chain Ecosystem
1430 – 1730 Norhayati Shariff
Effectiveness of Indoor Houseplant in Improving Indoor Air
Quality of Standard Hotel Room with respect of
QOL107
Temperature
Mohd Samsudin Abdul Hamid
Domestic Tourist Shopping Experience and Satisfaction in
CHA104 Padang Besar
Mohd Faisal Abdul Wahab
31DAY 2 | 14th SEPTEMBER 2021 (TUESDAY) | EVENING SESSION
PARALLEL SESSION 4: ROOM 1
(INTERDISCIPLINARY)
Google Meet Link: https://meet.google.com/bwg-uwqn-aho
Group WhatsApp Link: https://chat.whatsapp.com/ElFdAUJQTsUIAmt57kRvtF
Chairperson: Dr. Anderson Ngelambong
Co-chair: Silverina Anabelle Kibat
Pa ra llel Ses s ion 4
Support Team: 1. Mohd Saifulnizam Abu Bakar
2. Amirul Hakim Zulkifli
TIME
PAPER ID TITLE
(MYT)/(GMT+8)
2050 – 2100 Registration for Presenters
Determinants of Work-life Balance in the Hotel Industry:
QOL109 Frontline Employee's Perspective
Anderson Ngelambong
Action! Normal People’s Relationship with the Residents of
CHA102 Tubbercurry, Ireland
Noelle O' Connor
Climate for Creativity as a Mediator of the Link between
2100 – 2300 IHT108 Empowering Leadership and Management Innovation:
Insights from the Hospitality Industry in Morocco
Abderrahman Hassi
The Impact of Social Media Influencers have on the Irish
SMA103 Outbound Market
Noelle O' Connor
The Use Sustainable Tourism's Environmental Pillars in
STT101
Ireland’s 'Green Hotels'
Noelle O' Connor
The forming of Srinatha on the Great Bali's Make Up
CHA108
Nia Kusstianti
3213th – 15th SEPTEMBER 2021
VIDEO POSTER PRESENTATION
V i d e o Poster Pres entat ion
Platform: https://pitch.ijcht.com/registration/video_presentation_participant.php
Support Team: Mohd Saifulnizam Abu Bakar
POSTER ID TITLE
The Emergence of Robot, Artificial Intelligence and Service Automation
1. ARI103
in Southeast Asia Hospitality Industry: A Sequential Exploratory Study
Kom Campiranon
Development of Digital Entrepreneurship Business Model for Home-
2. IHT114 Based Foodpreneurs Towards Alleviating Urban Poverty
Adie Effendi Zulkeflli
The Impact of Technology to Hotel Industry in Kedah
3. IHT125
Muhammad Najmi Mursyidi Zainon Abidin
The Importance of Customer Reviews through the Hotel Website for
4. IHT126 Travelers in Kedah
Ainur Safia Azizan
Food Heritage: The Knowledge among Young Generation in Kedah
5. FSC118
Farhan Faat
Youths' Intention of Online Food Delivery Services in Kota Kinabalu
6. FSC119
Michelina David
The Effectiveness of Multisensory Packaging Attributes on Product
7. FSC122 Quality
Farhan Faat
Development of Alternative High Fiber Noodle as Healthy Menu for
8. FSC132 Convenient Store
Orachorn Mekkerdchoo
Preserving the Tangible Living Heritage of Fort Margherita in Sarawak
9. CHA105
Nurfarah Hanim Mohamad
The Effect of Job Insecurity on the Job Engagement and Turnover
Intent of Hotel Employees in Malaysia
10. HCP117
Nur Syuhada Hanis Abd Halim
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