HYBRID ENTERPRISE CLOUD SERVICES 2021-2022 RADARVIEW
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Hybrid Enterprise Cloud Services 2021–2022 RadarView From optimization to automation December 2021 © 2021 Avasant LLC. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Avasant LLC.
Table of Contents
• About the Hybrid Enterprise Services
3
2021–2022 RadarView
• Executive summary 4
• Current backdrop 9
• RadarView overview 22
• Hybrid Enterprise Cloud Services 2021–2022
25
RadarView
• Service provider profiles 28
• Authors 86
2
About the Hybrid Enterprise Cloud Services 2021–2022
RadarView
Organizations have realized that hosting applications on the cloud and leveraging cloud infrastructure are the
1
best ways to sustain a business in the long run. They are leveraging service provider capabilities in cloud advisory
services, cloud migration and modernization, and cloud operations and management to make their IT systems
reliable, secure, cost effective, and more outcome driven.
Our interactions with enterprise digital leaders indicate that there has been a gradual shift from the traditional lift
2
and shift migration to the use of cloud-native architecture for modernization and implementation of different
automation techniques to reduce time to market. In order to address this shift, service providers are increasingly
building in-house tools/accelerators or acquiring cloud-native companies.
The Hybrid Enterprise Cloud Services 2021–2022 RadarView report helps companies use the hybrid cloud to
3 accelerate their digital journeys. It also provides information to identify the right cloud service provider to aid in
that plan.
Avasant evaluated 40 cloud service providers through a rigorous methodology across key dimensions of practice
4 maturity, partnership ecosystem, and investments and innovation to recognize the top 28 cloud service providers
that brought the most value to the market over the past 12 months.
5
We also highlight the current backdrop of the market and our view on the road ahead for enterprises leveraging
hybrid enterprise cloud services over the next 12 to 18 months.
3
Executive summary
Defining hybrid enterprise cloud managed services
Public Private On-
cloud cloud premises
P P O • Hybrid environments must include
Hybrid environment
P O P workloads (compute, storage, data,
services, and applications) spread over at
O P P least two out of three computing models.
P P P
A multicloud environment can be defined as consisting any of the below options:
• Includes at least two public clouds
Multicloud environment • Includes at least two private clouds
• Includes at least one public and one private cloud
This report defines hybrid enterprise cloud managed services as those offerings and
Hybrid enterprise cloud capabilities from service providers that help enterprises strategize, implement, integrate, and
managed services orchestrate their hybrid IT environments, while also adhering to security, compliance, and
backup/disaster recovery requirements.
5
Key enterprise hybrid cloud trends shaping the market
Hybrid cloud • Seventy-nine percent of organizations are increasing their spend in cloud applications. This is shifting
strategy is moving the business focus from a "lift and shift” approach to refactoring or replatforming to utilize cloud-native
towards cloud- architectures for improving delivery cycles, increasing scalability, and reducing costs.
native • Rapid development and deployment of cloud-native applications using CI/CD automation, DevOps,
transformations and containers/microservices is increasing, with a focus on business outcomes.
Enterprises are • Enterprises are increasingly implementing automation methods such as FinOps, AIOps, and DevOps to
focusing on achieve benefits such as a reduction in deployment efforts and cloud spend on business operations.
measuring cloud • To address this, service providers are strengthening their cloud-native capabilities by building tools and
spend and platforms for efficient containerization. Also, they are integrating advanced technologies like AI in
deployment efforts existing tools to improve applications analysis for IT modernization and gain insights during compilation.
Industry-specific • Service providers are bringing their industry-specific assets and knowledge to extend functionalities of
their existing solutions or codeveloping new solutions with other cloud platform providers to help
platforms and enterprises in different industries improve performance while meeting regulatory requirements.
services continue to • Service providers are developing solutions to solve different use cases such as humanizing customer
gain momentum interaction, improving operational safety in plant operations, and enhancing monitoring.
• As organizations commit to becoming carbon neutral in the future, they are looking for solutions to
ESG initiatives are effectively track their emission reduction goals.
becoming a • Service providers and cloud platform providers are developing digital services to accelerate
corporate priority implementation of sustainability strategy. Cloudification and digitalization are gradually becoming
popular methods to tackle sustainability challenges.
6
Enterprise hybrid cloud adoption: The road ahead
Ease of adoption for • Service providers are increasingly leveraging cloud platforms' marketplaces as partners to develop a
cloud solutions sales channel to sell its popular solutions to a wide range of customers.
• Additionally, service providers are building their own marketplaces. They are providing opportunities
through to customers in these marketplaces to co-innovate solutions meeting their requirements or select
marketplaces from readily available solutions.
Integrated cloud • Enterprises are shifting away from deploying point solutions to taking a more holistic approach towards
workplace services, service desks, data centers, and migration to hybrid clouds.
solutions becoming
• To cater to this need, service providers are integrating their cloud solutions by bringing together their
explicit consulting and advisory services and deep engineering capabilities.
Greater • Enterprises are looking for services providers who are continuously strengthening their collaboration
with cloud platform providers by developing industry-specific solutions, expanding certified
collaboration professionals, and creating innovative tools or accelerators.
among service and • All the major service providers have developed dedicated business units with cloud platform
platform providers providers. We expect this approach to be adopted by mid-tier and other providers.
• Companies are facing pressure to reinvent themselves to stay competitive, fueling demand for digital
Developing digital skills.
talent is a constant • Companies are looking for service providers who are investing to address the shortage in digital talent
challenge through various initiatives such as creating specified courses, partnering with online course providers,
and developing digital learning platforms.
7Avasant recognizes 28 top-tier providers supporting
enterprise adoption of hybrid enterprise cloud services
Practice maturity
8Current backdrop
Business focus is shifting from a “lift and shift” cloud migration
approach to using cloud-native architectures
Seventy-nine percent of organizations are increasing their spend in cloud applications. This is shifting the business
focus to refactoring or re-platforming for improving delivery cycles, increasing scalability, and reducing costs.
Faster delivery cycle Increased scalability
Cloud-native architectures support The cloud-native approach involves
automation across build, test, and the use of microservices architectures
deployment phases of software that break legacy applications into
delivery cycle. Enterprises are adopting their component services, easing the
continuous integration for easy method of adding services when
detection of errors and continuous needed and improving scalability.
delivery for orchestration.
0
Reduced costs Increased reliability
The immediate effect of a cutback The use of microservices for cloud-
in software delivery cycle and faster native architectures ensures better
time to market is the reduction in IT fault tolerance for applications. The
costs. Enterprises can save more by failure of one service will not impact
limiting upgradation costs of on- other parts of the application because
premises hardware and software. each microservice runs independently.
10 Source: Avasant Research, IT Spending and Staffing Benchmark,2021/2022Service providers are doubling down on cloud-native
capabilities by developing in-house skills
Service providers are building new platforms and accelerators, joining hands with industry consortiums, and
strengthening their existing IPs with advanced technologies.
In 2020, Zensar launched accelerators such as
1 ZenKubeV2C and ZenKubePort for easing migration of
applications in a containerized environment. The V2C aims
to provide 5x times containerization and a 20% reduction in
1 2 cloud-native efforts, while KubePort aims to offer 2x times
application mobility by increasing data compatibility in the
Kubernetes environment.
Building new platforms Collaborating with
and accelerators industry consortiums
In June 2020, HCL joined Cloud Native Computing
2 Foundation (CNCF) as a Gold Member to take CNCF
developments promptly to its clients through HCL Cloud
Native Labs and integrate open-source technologies in its
portfolio of cloud-native services.
3
Strengthening existing
In 2021, TCS augmented its microservices offering, TCS
IPs/assets with new capabilities
3 MasterCraft TransformPlus, by integrating machine learning
and launching a new version to improve application
rationalization during modernization and gain insights
during compilation.
Note: Examples from select service providers
11 Source: Avasant ResearchService providers are also depending on inorganic ways for
developing their cloud-native capabilities
Service providers are augmenting their portfolios with new capabilities or obtaining complementary capabilities
through acquisitions.
Illustrative examples
In April 2021, Ensono acquired Amido to develop cloud-native software
engineering capabilities and enhance its ability in application
modernization. Amido gave Ensono access to its project accelerator Amido
Acquiring net new Stack that provides pre-loaded templates and packages for accelerating
capabilities to project delivery.
accelerate time to
In 2021, Tech Mahindra acquired two new companies, DigitalOnUs and
market
BrainScale, for application modernization through Kubernetes and DevOps.
BrainScale specializes in application development in Azure
and DigitalOnUs' expertise lies in DevOps and cloud-native development.
In March 2020, Accenture acquired Imaginea, a cloud-native product
company, as part of its Accenture Cloud First initiative. The intention was to
Acquiring strengthen its existing team with personnel possessing cloud data and cloud
complementary modernization skills.
capabilities to
augment solution In the past two years, Cognizant has acquired six companies to strengthen
its cloud-related capabilities. As part of this acquisition spree, it acquired
portfolio Contino in 2019, a company that helps clients accelerate business
transformation through enterprise DevOps methodologies and advanced
data platforms.
Note: Examples from select service providers
12 Source: Avasant ResearchBusinesses are leveraging different automation methods for
cloud operations
Enterprises are looking for automation of cloud operations through DevOps, FinOps and AIOps.
Hybrid cloud operation Automated resource management and spend
automation tracking
• Zensar migrated its on-premise Guidewire • LTI migrated 150+ critical applications spread across
AIOps
solutions to Azure for an insurance player five different data centers to Azure and
based in the UK and enabled integrated implemented a governance model through FinOps
monitoring through its AIOps platform, The to monitor cost spends regularly for a global
Vinci. heating, ventilation and air conditioning (HVAC)
company.
• This helped the insurance player to
achieve 99.4% application uptime and DevOps/Infrast • This resulted in a 33% reduction in cost.
an 80% reduction in MTTR.
ructure-as-a- FinOps
code
Hybrid cloud infra-
automation
• HCL implemented fully automated DevOps to provide Zero touch CI/CD for a
British gas distribution company's production and nonproduction systems.
• This resulted in a 30% reduction in deployment efforts and a 40% reduction in
release cycle time.
Note: Examples from select service providers
13 Source: Avasant ResearchHybrid cloud services continue to be adopted across all
industry verticals with growth in manufacturing
As providers are seeing maximum revenue return from manufacturing, retail, healthcare, banking, and
government sectors, they are also investing to develop industry-specific offerings for these sectors.
Percentage of revenue coming from different verticals for hybrid cloud services
Telecom, media
Healthcare and life Government and
sciences 9% entertainment
10% 8%
Banking Healtcare
13% 13% Travel and
High-tech transporta-
Others
tion
5% 4%
3%
Insurance
Banking 7%
10%
Aero-
Financial space
Nonprofit
services and
1%
5% defense
2%
Note: The “Others” category includes agriculture, education, nonprofit, and professional services.
14 Sources: Avasant Enterprise Cloud Services RadarView Survey, May–September 2021Service providers are developing customized industry-
specific solutions on cloud
While some service providers have introduced a completely new set of solutions, others have been constantly
upgrading existing platforms and solutions with new features to meet the growing demands of enterprise customers.
Banking Utilities and resources
In October 2021, Wipro collaborated with Capgemini has developed a digital seer
Cynergy Bank and Google Cloud to solution for better monitoring of energy
develop a "human digital bank" solution for assets for large organizations, reducing
keeping the essence of human interaction time utilized for reactive maintenance by
intact while digitalizing the bank's services. 10–30%.
Life sciences Retail and CPG
In October 2021, HCL partnered with In 2021, CSS Corp created a virtual e-
Google Cloud to deliver a healthcare and commerce experience solution on AWS to
life sciences solution that helps to derive improve shopping experience by providing
insights to improve patient and AI-based product recommendations.
healthcare-employee experience.
Manufacturing Travel and transportation
In April 2021, Accenture collaborated with In 2021, Unisys collaborated with PayCargo
SAP to build a cloud-based solution for to develop a payment-integrated cargo
asset management to improve processing solution to improve cargo
operational safety in plant operations. management operations for airlines, freight
forwarders, and importers.
Note: Examples from select service providers
15 Source: Avasant Hybrid Enterprise Cloud Services RadarView Survey August-September 2021Service providers are solving new horizontal use cases in
collaboration with cloud platform providers
Illustrative examples
Use cases addressed Service provider Technology provider Summary
• Capgemini collaborated with Orange and Microsoft to set up a
• Increase ease of
new company, named Bleu to provide a ”Cloud de Confiance”
compliance to service. The company aims to provide customers with a trusted
sovereignty rules of the cloud platform equipped with tools that will help them to meet
the sovereignty requirements of the French government.
government
• In 2021, Infosys launched a customer engagement platform,
• Incorporate cognitive Cortex, by leveraging Genesys' cloud customer experience
automation in customer expertise and Google Cloud’s Contact Center AI services. The
platform, built in collaboration with Google Cloud, will be part
care for improving of Infosys Cobalt and aims to help customers with improved
customer satisfaction contact center operations
• Efficient IoT • HCL IoTWorks practice focusses on building IoT-related
solutions, IoT WoRKSTM FORCE and IoT WoRKSTM ASSET.
implementation to • HCL announced a partnership with AWS to leverage AWS IoT
accelerate time to Core service and develop connected device solutions on AWS
market IoT Core to optimize cost, reliability, and performance.
• Optimize energy • In January 2021, Atos announced its collaboration with IBM
Cloud to leverage IBM Watson and Red Hat OpenShift to help
consumption though
manufacturing, energy and utilities, oil and gas, retail and
intelligent monitoring transportation sectors to optimize energy consumption by
systems implementing energy monitoring solutions.
Note: Examples from select service providers
16 Source: Avasant ResearchService providers are adopting multiple go-to-market
strategies to reduce time to market
The go-to-market strategies include leveraging cloud platform’s marketplaces, building their own marketplace, or
creating dedicated units to accelerate the process.
01 02
• Capgemini co-sells its Guidewire on Cloud • In 2021, DXC expanded its partnership with VMware
solution in AWS Marketplace to reach AWS and AWS by launching the VMware Cloud on AWS
customers. platform with a pay-per-use cloud consumption
The solution offers Guidewire cloud Selling on model.
• Introducing
cloud
implementation on AWS, DevOps pipeline for innovative • The new platform helps enterprises extend their
platform
integration, and access to Guidewire reporting solutions existing VMware Cloud infrastructure to AWS while
marketplaces
and AI/ML analytics. 01 keeping mission-critical workloads on premise.
04 02
04 Developing 03 Creating go- 03
• In October 2021, TCS launched an advanced own to-market • In December 2020, Mindtree launched Microsoft
marketplace business go-to-market business unit, headquartered in
version of TCS BaNCS™ Marketplace that offers
for selling units
a portfolio of solutions and APIs for fintechs and solutions Redmond, dedicated to build Microsoft platforms
insuretechs. and solutions and develop cloud talent.
• The marketplace gives an opportunity to • This is part of its investment plans for cloud-related
customers to co-innovate solutions as per their developments.
requirement or select from readily available
solutions.
Note: Examples from select service providers
17 Source: Avasant ResearchService providers are increasingly setting up dedicated
business units for major cloud platform providers
Key elements for dedicated business units
Develop industry-specific Dedicated certified cloud Specialized assets or
solutions professionals accelerators
• To accelerate development of • To develop a team of professionals • To improve cloud platform-specific
industry-specific solutions by leveraging certified in a particular cloud platform assets that can be utilized for cloud
expertise of cloud platform providers. to handle specific client requests. operations for a provider.
• HCL has launched dedicated • In February 2021, Accenture • In February 2021, TCS launched
business units with all the major opened a dedicated business unit AWS Business Unit to develop
cloud platform providers. The latest with VMware with more than 2,000 specialized teams to enhance TCS’
is with AWS in November 2021. It cloud professionals trained in cloud library of frameworks,
plans to accelerate the VMware. Through this new business accelerators, and toolsets such as
development of industry-specific group, Accenture aims to train TCS’ DATOM consulting framework
solutions. One solution developed more company professionals in for data modernization, Cloud
on AWS is 1PLM, that helps VMware for developing new Counsel™, and iCMC™ decision
manufacturers transform their service offerings, assets, and support engine for modernization
computer-aided design (CAD) and accelerators supported by VMware and migration.
product lifecycle management. technologies.
Note: Examples from select service providers
18 Source: Avasant ResearchBigger firms are integrating all cloud-related initiatives under
a single umbrella
This initiative is increasing the interaction between sales and consulting teams for new opportunities.
Atos OneCloud brings together the
Wipro FullStride utilizes more than 1,000
company's 10 cloud offerings
standard blueprints and over 40 industry
related to orchestration,
solutions; plans to invest $1B over the next
modernization, edge,
three years to promote innovative
cybersecurity, and industry-specific
solutions.
solutions.
Nov 2020 July 2021
1 2 3 4
Aug –Sept 2020 Apr 2021
Infosys Cobalt Accenture Cloud First brings HCL Cloud Smart approach
provides access to its together 70,000 cloud integrates agile and cloud-native
cloud portfolio of professionals; aims to invest technologies, offering 12,000+
14,000 assets and 200 $3B over the next cloud assets including 4,000+
industry solution three years to drive automation artifacts.
blueprints. innovation in cloud assets.
19 Source: Avasant researchCompanies are facing the pressure to reinvent themselves to
stay competitive, fueling demand for digital skills
Service providers are investing to address the issue of shortage in digital talent. For the next 12 months, nearly 30%
share of investment is planned for training and certification.
Ensono offers a two-year training program, Cloud
Provide specialized 1 Academy, to tap new talent searching for jobs. The
program gives flexibility to individuals enrolling to choose
courses for developing the cloud provider for their curriculum, AWS or Azure, and
new talent then concentrate on acquiring specific skills and
proficiencies on that cloud platform.
01
Capgemini has developed SkillPath, a skill
02
2 advancement portal, to provide visibility to various
technologies and skill paths for cloud professionals
Different within the organization. It has also developed NEXT by
initiatives for Degree, a digital learning hub for developing skills
development across cloud platform providers.
of digital talent
Provide digital Partner with
learning platforms recognized online
for existing talent course providers In 2021, Infosys partnered with recognized online
3 course providers such as Udacity, NPTEL, UpGrad, and
Coursera to provide certification workshops. This
03 initiative gives opportunity to its employees to show
their capabilities in the market and achieve personal
goals.
Note: Examples from select service providers
20 Source: Avasant researchBoth service providers and cloud platform providers are
developing sustainable solutions
These solutions are helping enterprises to track and achieve their ESG goals
Drivers Provider implementation Benefits
In 2021, Atos launched Atos Digital Automation of data helps
Decarbonization Platform that helps enterprises take timely action on
To automate collection of carbon enterprises to computerize collection,
areas of carbon emissions
emission data across operations reporting, and investigation of carbon
emissions data across the enterprise and provide predictions on
value chain. carbon usage.
In 2021, Microsoft launched a preview of The solution offers more
To centralize operation data to Microsoft Cloud for Sustainability that will transparency to service providers
get better visibility on carbon help enterprises track the progress of
and enterprises on ESG goals and
emission resources across the carbon emissions goals of service
providers and identify areas for defines strategies for effective
value chain
improvement. reduction of emissions.
In 2021, Accenture introduced the Green The new module helps to quantify
Cloud Advisor module on its myNav cloud solutions based on different
To design cloud platform to help companies design parameters such emissions goals,
solutions/strategies to reduce strategies that reduce carbon emissions.
locations, and keenness to
carbon emissions This is an extension of the myNav
platform, launched in 2019, used for transition to clean energy for
executing cloud operations. deciding on the best options.
Note: Examples from select service providers
21 Source: Avasant ResearchRadarView overview
Avasant’s Hybrid Enterprise Cloud Services RadarView 2021–
2022 assesses service providers across three critical dimensions
• This dimension considers the current state of a provider’s hybrid enterprise cloud services practice in
terms of its strategic importance for the provider, the maturity of their offerings and capabilities, and
client engagement.
Practice Maturity
• The width and depth of the client base, usage of proprietary/outsourced tools and platforms, and
the quality of talent and execution capabilities are all important factors that contribute to this
dimension.
• This dimension assesses the nature of the ecosystem partnerships that the provider has entered, the
objective of the partnerships (for example, co-development and co-innovation), its engagement with
Partnership solutions providers, startup communities, and industry associations.
ecosystem • It evaluates the joint development programs around offerings, go-to-market approaches, and the
overall depth in partnerships.
• This dimension measures the strategic direction of investments and resultant innovations in the
offerings and commercial model and how it aligns with the future direction of the industry.
Investments and
• The critical aspects of this dimension include both organic and inorganic investments toward
Innovation capability and offering growth, technology development, and human capital development, along
with the innovative solutions developed with strategic partners.
23Research methodology and coverage
Avasant based its analysis on several sources Of the 40 service providers assessed, the final 28 featured
in the Hybrid Enterprise Cloud Services RadarView for
2021-2022 are:
Publicly available information such as SEC
Public
filings, annual reports, quarterly earnings calls,
disclosures executive interviews, and statements
Discussions with enterprise executives leading
Market
digital initiatives and influencing selection of
interactions and engagement with cloud SIs
Inputs collected through an online
Provider
questionnaire and structured briefings
inputs during September–October 2021
Note: Assessments for Accenture, Atos, CGI, Coforge, Cognizant, DXC, Fujitsu, Hexaware, Kyndryl, Lumen, Mindtree, NTT Data and UST have been
24 conducted based on public disclosures and market interactions onlyHybrid Enterprise Cloud Services 2021–2022
RadarViewReading the RadarView
Avasant has recognized cloud SIs across four classifications
Leaders show consistent excellence across all the key dimensions of the RadarView assessment, practice maturity, partnership
ecosystem, and investments and innovation, and have had a superior impact on the market as a whole. These providers have
shown true creativity and innovation and have established trends and best practices for the industry. They have proven their
commitment to the industry and are recognized as thought leaders in their space, setting the standard for the rest of the industry to
follow. Leaders display a superior quality of execution and a reliable depth and breadth across verticals.
Innovators show a penchant for reinventing concepts and avenues, changing the very nature of how things are done from the
ground up. Unlike the Leaders, Innovators have chosen to dominate in a few select areas or industries and distinguish themselves on
the basis of superior innovation. These radicals are always hungry to create pioneering advancements in the industry and are
actively sought after as trailblazers, redefining the rules of the game.
Disruptors enjoy inverting established norms and developing novel approaches that invigorate the industry. These providers choose
to have a razor-sharp focus on a few specific areas and address those at a high level of granularity as well as demonstrate
commitment that results in tectonic shifts. While Disruptors might not have the consistent depth and breadth across many verticals
like the Leaders or the innovation capabilities of the Innovators, they exhibit superior capabilities in their areas of focus.
Challengers strive to break the mold and develop groundbreaking techniques, technologies, and methodologies on their way to
establishing a unique position. While they may not have the scale as providers in other categories, Challengers are eager and
nimble, and use their high speed of execution to great effect as they scale heights in the industry. Challengers have a track record
of delivering quality projects for their most demanding Global 2000 clients. In select areas and industries, Challengers might very well
have capabilities that match or exceed those of the providers in other categories.
26Hybrid Enterprise Cloud Services 2021–2022 RadarView
Practice maturity
27Service provider profiles
Accenture: RadarView profile
Practice overview Client case studies
• Practice size: 1,00,000+ • Helped UPC Polska move from on-premises infrastructure to Google Cloud in six weeks to
• Active clients: 34,000 projects reduce time to market for its 1.5 million customers. Accenture deployed Google Anthos for
• Certified/trained resources: application modernization and trained the client's IT team on maintaining the infrastructure.
70,000+ • Accenture enabled a hybrid cloud for the Workplace Safety and Insurance Board (WSIB) by
• Delivery highlights: 100+ migrating 500+ insurance and claims services to Azure, with key IaaS and PaaS offerings. New
innovation hubs cloud-based portals were launched for businesses to increase customer satisfaction by 80%.
• Provided end-to-end management of ETS AWS cloud environment, which includes cost
optimization and billing management by leveraging Accenture cloud migration capabilities.
The new cloud framework helped ETS reduce its time to market and lower costs.
100+ ~$18B
• Deployed a Microsoft Azure cloud-based data lake and Tableau dashboards to produce
Pre-configured Cloud services
revenue, cloud-based analytics for Mankind Pharma. The platform integrated data from different
cloud solutions
FY 2020 sectors, like the supply chain, workforce, and sales, and provided real time insights to clients.
Practice maturity
Key IP and assets Partnerships/alliances Sample clients Industry coverage
Partner ecosystem
• Accenture Cloud Platform: A Cloud platform providers • Del Monte Foods Aerospace & defense
Investments & innovation unified management platform • Shoppers Stop Banking
incorporating multicloud and • Mankind Pharma Financial services
hybrid enterprise resources • Workplace Safety and Government
Focusing on cloud- • Accenture Insights Platform Insurance Board (WSIB) Healthcare & life sciences
based acquisitions as (AIP.IQ): A FedRAMP accredited Private cloud providers • Depaul UK
High-tech
Insurance
part of its Cloud First multicloud service available on • Enel Group
Manufacturing
AWS and Azure Mercedes-Benz
strategy. Constructing Software providers • Nonprofits
• myConcerto: An insights-driven • UPC Polska
dedicated business platform for Oracle migration • Pandora
Retail & CPG
Telecom, media &
units with VMware to acceleration • ETS entertainment
deliver its expertise. • L’Oréal Middle East Travel & transportation
Utilities & resources
Darker color indicates higher industry coverage through digital services
29Accenture: RadarView profile
Analyst insights
Practice maturity
• Accenture has executed more than 34,000 cloud projects across multiple industries. It offers a full spectrum of cloud services, including cloud strategy
and change management, cloud migration, cloud management and optimization, cloud engineering and automation, and cloud security.
• In September 2020, amid the COVID-19 pandemic, Accenture accelerated its cloud and digital transformation by introducing Accenture Cloud First. It
plans to invest $3B over three years and leverage its team of 70,000 cloud professionals to enable training and upskilling of clients’ employees.
• As part of its Accenture Cloud First launch, Accenture became a premier partner of the FinOps Foundation (F2) to augment its capabilities in cloud
spend optimization. This allowed Accenture to share its expertise in handling more than 34,000 cloud projects with the other members of the foundation
and thus build a common platform to develop best practices for cloud financial management.
• In 2021, Accenture introduced the Green Cloud Advisor module to its myNav platform which help companies to design strategies that reduce carbon
emissions.It launched the myNav platform in November 2019 to help assess, design, and simulate cloud solutions and provide a customized road map.
Partner ecosystem
• In February 2021, Accenture and VMware launched Accenture VMware Business Group to unite the expertise of hybrid cloud with VMware cloud and
to facilitate cloud adoption by accelerating migration and application modernization.
• Accenture leverages its industry-specific knowledge to strengthen existing SAP® Intelligent Asset Management in collaboration with SAP. The pre-built,
deployable solutions are designed to increase plant operations’ efficiency and reduce downtime for the manufacturing and utilities industries.
• In March 2021, Accenture and Salesforce codeveloped a cloud-based loan application called the Paycheck Protection Program. The solution is
intended to help small businesses obtain financial aid during the pandemic.
Investments and innovation
• In July 2021, Accenture announced the acquisition of CS Technology to expand its capabilities in infrastructure and cloud planning. CS Technology’s
cloud and engineering capabilities complements Accenture’s Cloud First services for cloud and hybrid environments.
• In the same month, Accenture acquired Linkbynet to augment its capabilities in cloud managed services through optimization and transformation.
Linkbynet’s cloud certified professionals will be part of the Accenture Cloud First team.
• In September 2021, Accenture acquired Wabion, a service provider specializing in Google Cloud integration and implementation. By adding Wabion’s
professionals to the Accenture Google Cloud Business Group, it can expand its Google Cloud expertise.
30Atos: RadarView profile
Practice overview Client case studies
• Practice size: 5,500+ • For Centrient Pharmaceuticals, migrated business warehouse and solution manager to Azure
• Active clients: N/A using an orchestrated hybrid cloud platform for SAP. Plans in the next phase are to move the
• Certified/trained resources: remaining systems and upgrade them to SAP HANA. This standardized business processes.
3,500+ GCP, Azure, and AWS • To leverage AI capabilities for automating processes, SEBRAE, which provides support to
Delivery highlights: 14 research Brazillian micro and small enterprises, collaborated with Atos to move its applications and
and development (R&D) customer data to Google Cloud. Atos provided migration and management support.
centers worldwide • Developed an end-to-end hybrid cloud solution for the Spanish Ministry of Health and Aena.
Atos used AI to control health and travel information for all air passengers and delivered the
Spain Travel Health app in 25 days, thus improving overall operational efficiency.
50,000+ 150,000+
Applications Workloads • Designed a phased migration strategy for RS Components. It involved migrating SAP
transformed to transformed to workloads from on-premises to AWS cloud, creating a hybrid infrastructure. AWS helped the
multicloud multicloud client achieve better operations efficiency while increasing compliance and security.
Practice maturity
Key IP and assets Partnerships/alliances Sample clients Industry coverage
Partner ecosystem
• ATOM : An intelligent digital Cloud platform providers • Axel Springer Aerospace & defense
platform with a cloud-first • BS Energy Banking
Investments & innovation Financial services
approach • Cambridge Health Alliance
Government
• Atos Cloud Foundry: A • Care Quality Commission
Integrated the cloud multicloud application platform • Centrient Pharmaceuticals
Healthcare & life Sciences
offering under one umbrella • Atos Canopy: A managed Software providers • EuroHPC JU
High tech
Insurance
known as Atos OneCloud. private cloud powered by Atos, • RS Components Manufacturing
EMC2, and VMware • SNCF Réseau
Acquired Edifixio to Nonprofits
• Digital Hybrid Cloud (DHC): A • Scottish Water Retail & CPG
augment its cloud-native multicloud solution powered by • SEBRAE Telecom, media &
application development Dell EMC and VMware • The Spanish Ministry of Health entertainment
Travel & transportation
capabilities. and Aena
Utilities & resources
Darker color indicates higher industry coverage through digital services
31Atos: RadarView profile
Analyst insights
Practice maturity
• Atos offers end-to-end services through its Full Stack cloud approach, including cloud consulting, cloud platform integration, cloud security, and
application and data modernization.
• Its multicloud offering pivots around its Digital Hybrid Cloud (DHC) solution, combining the scalability of the public cloud and the security and control of
the private cloud. It has transformed over 50,000 applications and over 150,000 workloads to multicloud, delivering them across IaaS, PaaS, and SaaS.
• Apart from services that cover the entire cloud life cycle, Atos hybrid-cloud practice consists of a few specialized offerings for AWS to address the
requirements of a broader group of enterprises. These include using SAP on AWS to ease the migration of databases to SAP, AWS Native Security for
enhanced cloud security, and Atos Digital Kubernetes Service to automate the deployment of enterprise applications on on-premises infrastructure.
• Atos is currently focusing on application modernization. The offering includes migration strategy creation, planning the migration through cloud and
DevSecOps CoEs, modernizing applications through Atos’s accelerators, and regularly optimizing the applications for cost savings.
Partner ecosystem
• Atos is continuously expanding its existing partnership with AWS. In 2020, Atos selected AWS as one of Atos OneCloud’s strategic partners, which
combines Atos’s cloud capabilities throughout the cloud adoption cycle into an integrated offering.
• In 2021, it further strengthened its relationship with AWS by achieving AWS Mainframe Migration Competency status. This competency recognizes Atos’s
expertise in migrating mainframe applications and workloads to the AWS cloud.
• In the same year, it announced its strategic partnership with OVHcloud multicloud solutions, which primarily focuses on data protection and security for
enterprises. The partnership aims to strengthen Atos’s OneCloud initiative and augment OVHcloud’s cloud capabilities for hybrid cloud environments.
Investments and innovation
• In December 2020, it acquired Edifixio, a French cloud and salesforce services company. Through this acquisition, Atos aims to augment its capabilities
in cloud-native application development and application migration and strengthen its Atos OneCloud offering.
• In 2020, it collaborated with Google Cloud to build a talent development program called Virtual Career Center for the US market. The program focuses
on helping the employees of public organizations navigate innovative technologies, so they can work remotely during the pandemic.
• To augment its decarbonization offerings, it is continuously investing to expand its ESG portfolio and reinforce its focus on solving social issues. In 2020, it
invested in Google Cloud’s creation of a life-saving administrative dashboard that tracks regional pharmaceutical shortages.
32Birlasoft: RadarView profile
Practice overview Client case studies
• Practice size: 1,500+ • Migrated over 75 server instances for application, database, and web from on-premises to
• Active clients: 35 Azure cloud for an Indian chain of pathology labs and diagnostics centers for reducing OPEX
• Certified/trained resources: cost. This included implementation and management of business-critical workloads.
350+ • Migrated 115 instances from an existing data center to Google Cloud for a US-based global
• Delivery highlights: Seven retail company and utilized its iSight platform for cloud management and operations. This
delivery centers for hybrid cloud minimized downtime and optimized storage/backup, resulting in a 30% cost savings.
across three regions worldwide • Migrated 53 instances from existing on-premises and AWS workloads to Azure for a European-
based industrial group. Birlasoft deployed IT operation management on Azure using its iSight
platform, thus retiring legacy applications and infrastructure.
$50–$100M 20%–30%
Cloud services Cloud revenue • Transformed and migrated on-premises applications and infrastructure to AWS in a hybrid
revenue, YOY growth, cloud model for a European-based manufacturer of building materials. It managed AWS
FY 2021 FY 2021 cloud operations globally for 1,000 instances, increasing efficiency by 25%.
Practice maturity
Key IP and assets Partnerships/alliances Sample clients Industry coverage
Partner ecosystem
• iSight: A SaaS-based Cloud platform providers • An Indian chain of pathology Aerospace & defense
automated IT infrastructure labs and diagnostics centers Banking
Investments & innovation
management platform • A US-based defense equipment Financial services
Government
• iSight Secure: An integrated parts manufacturer
Invests in security and Healthcare & life sciences
security platform comprised of • A US-based Medicaid company
automation functionalities. multiple security tools sets for Software providers • A US-based global retail
High-tech
Insurance
Cloud strategy centered SIEM and IDAM company Manufacturing
around the iSight platform. • RAD: An accelerator for cloud- • A European-based industrial Nonprofits
native development group
Collaborates with Microsoft • bAutomate : A microservices • A European-based
Retail & CPG
Telecom, media &
to co-innovate solutions on framework manufacturer of building entertainment
edge computing. materials Travel & transportation
Utilities & resources
Darker color indicates higher industry coverage through digital services
33Birlasoft: RadarView profile
Analyst insights
Practice maturity
• Birlasoft's cloud service offerings live under the umbrella of its Infrastructure and Cloud Technology Services (ICTS) business unit. Its cloud service starts
with data center assessment activity and application landscape discovery. With this information it creates a road map based on user experience.
• iSight remains at the forefront of its hybrid cloud services, providing a single, integrated interface for multicloud orchestration and automation, analytics
and reporting, and predictive IT operations. The offerings include spend management for a comparative cost view across the hybrid cloud
environment and provide options for chargeback and showback and ITOps for workflow automation and workplace management services.
• In 2020, it expanded its platform with iSight Secure, which provides different security toolsets that address an organization’s cloud security concerns.
• Its hybrid cloud portfolio provides services for accelerating application modernization and transformations across public and private cloud platforms.
This includes technology modernization, mainframe modernization, cloud-native application development, and DevSecOps. RAD and the bAutomate
microservices framework is facilitating its IPs and accelerators.
Partner ecosystem
• Birlasoft is continuously strengthening its partnership with Microsoft. As part of its strategic partnership with Microsoft (announced in 2020), it is co-selling
Microsoft-certified solutions and co-innovating joint solutions. In 2021, it earned Azure specialization in modernization of web applications.
• It has expanded its partner ecosystem to leverage niche capabilities. This includes CloudFx, for cloud management services, RackWare, for cloud
migration of Kubernetes or OpenShift workloads, and CloudControl, for cloud adoption templates assessment.
• In 2021, it became an AWS Advanced Consulting Partner. This will help it leverage AWS capabilities to accelerate its client’s cloud transformation
journeys.
Investments and innovation
• Birlasoft investments are focused on augmenting its existing service offering. As iSight remains the fulcrum around which the entire ICTS offering revolves,
including cloud services, it continues to invest and add FinOps and AIOps capabilities, as this is gaining traction among enterprises. It also plans to
augment its digital service delivery as a catalog item in the iSight platform.
• An additional area of investment focus is on talent development, which it is addressing by initiating various certification programs to attain
competencies across major cloud providers.
• It is co-investing and co-innovating with Microsoft to build solutions on edge computing, and it plans to open a CoE in the US.
34Capgemini: RadarView profile
Practice overview Client case studies
• Practice size: N/A • Capgemini developed industrialized migration services for an Asia-based multinational bank
• Active clients: 2,000+ to migrate 2,800 workloads to AWS over 24 months. This helped the client minimize IT costs by
• Certified/trained resources: 50% while increasing flexibility and agility in delivering and supporting IT infrastructure services.
13,000+ • Collaborated with a UK-based ministerial department to create a migration to AWS plan for
• Delivery highlights: 245 delivery 4,500 users. This included on-demand deployment of big data that reduced environment
centers worldwide build time from two days to an hour with a 35% reduction in weekly incident volume.
• Migrated the SAP to cloud solution in partnership with Microsoft Azure for a large US-based
soda vendor as they were looking to rationalize their existing global data center footprint.
The migration of workloads resulted in a 70% reduction in TCO.
>$3B 15%
Cloud services % YOY growth • Built an enterprise data analytics platform on Google Cloud Platform for a government-run
revenue, of digital and postal services company, migrating 31 terabytes of sensitive/PII data from on-premises
FY 2021 cloud, FY 2020 solution. The in-house analytics solutions saved $12.1M over the next three years.
Practice maturity
Key IP and assets Partnerships/alliances Sample clients Industry coverage
Partner ecosystem • Capgemini Cloud Migration Cloud platform providers • A global commercial bank Aerospace & defense
Factory (CCMF): A migration • A UK-based ministerial Banking
Investments & innovation
tool department Financial services
• Capgemini iUnify Cloud: An • A US-based soda vendor Government
accelerated program for Healthcare & life sciences
Increased focus on implementing Oracle
• A government enterprise
High-tech
Software providers providing postal services
cloud-native • Digital Operations Platform
• International discount chain
Insurance
(DOP): A cloud-hosted
modernization cognitive platform for service stores
Manufacturing
Nonprofits
capabilities to deliver management and automation Security Partners • An APAC-based airlines service Retail & CPG
• xPaaS Accelerators: DevSecOps provider
more agile hybrid cloud Telecom, media &
entertainment
accelerators for infrastructure- • A US-based educational
engagements. as-a-code company Travel & transportation
Utilities & resources
Darker color indicates higher industry coverage through digital services
35Capgemini: RadarView profile
Analyst insights
Practice maturity
• Capgemini continues to focus on cloud and digital solutions, which constituted 60% of its revenue in 2020. Last year it focused on building its portfolio
around platform engineering, cloud-native applications and application modernization, and API and integration.
• With the acquisition of Altran in 2020, Capgemini augmented its Internet of Things (IoT), edge, and 5G technologies capabilities. It is leveraging its new
Intelligent Industry solutions to solve use cases, such as testing parts of autonomous vehicles and controlling robots through mobile networks.
• Last year, it made gains in self-funded commercial models for hybrid cloud. To address this rising demand, it developed risk models to ensure the
implementation of hybrid cloud services is achieving cost reductions for its clients.
• In terms of applications modernization, it used Capgemini Cloud Migration Factory (CCMF) to help achieve 100% migration artifacts generated last
year. It also augmented its CCMF capabilities to accommodate different cloud platforms’ migration tools to increase their throughput.
Partner ecosystem
• In May 2021, Capgemini and Orange announced plans to build a new French cloud service provider, Bleu, in partnership with Microsoft. Bleu will
provide a customized Cloud de Confiance service for the sensitive data and workloads of Operator’s of Vital Importance (OVIs), Operator’s of Essential
Services (OESs), the French government, public administrators, and agencies.
• In 2021, Capgemini and GCP launched Project Amplify, which aims to accelerate Capgemini revenues over the next three years by expanding its
reach in new regions, such as France, Scandinavia, and North America, building its leadership in industries, such as financial services, retail, automotive,
and telecommunications, and winning more scale cloud transformation deals.
Investments and innovation
• Capgemini acquired three companies in Australia and New Zealand in 2021. This includes Empired, which is a specialized provider of Microsoft Azure
and Dynamics 365, Acclimation, SAP and RXP solutions, and an IT service management company. These acquisitions augment digital transformation
capabilities and provide end-to-end cloud solutions for clients in the Australian region.
• Its Applied Innovation Exchange (AIE) gives clients access to the latest emerging technologies through its innovation ecosystem, which enables startup
communities to use this as leverage. In partnership with ISAI, Capgemini Ventures also launched a fund to accelerate the growth of the most promising
B2B startups in the area of innovative technological solutions.
36CGI: RadarView profile
Practice overview Client case studies
• Practice size: N/A • Consolidated data centers and provided hybrid IT operations by combining legacy
• Active clients: 40 environment and public cloud for Lufthansa AirPlus. The transition helped secure network
• Certified/trained resources: operations and achieve cost optimization for traditional IT operations.
Microsoft: 8,000; AWS: 500 • Redesigned and migrated mission-critical apps from legacy data center to AWS public cloud
• Delivery highlights: 11 cross- for US Centers for Medicare & Medicaid Service (CMS). The migration automated the
industry technology innovation DevOps code deployment cycle and reduced time from four to six hours to 15–30 minutes.
centers worldwide • Implemented a private cloud infrastructure for PAYONE to run its containerized application
by using its financial services-specific, cloud-native solution. CGI made the infrastructure
compatible for public cloud to enable migration of non-critical applications in the future.
31 26,500+
Delivery Number of • Helped the UK Ministry of Defence (MOD) migrate its services to MOD secure cloud. It
centers employees belongs to CGI's partner network, which delivers healthcare services for the US military. The
worldwide globally migration is part of the CORTISONE program for increasing management efficiency.
Practice maturity
Key IP and assets Partnerships/alliances Sample clients Industry coverage
Partner ecosystem
• CGI Unify360: A hybrid IT service Cloud platform providers • ISKU Aerospace & defense
Investments & innovation framework • Lufthansa AirPlus Banking
Financial services
• CloudAssist: A cloud migration • PAYONE
Government
framework • Portage Mutual Insurance
Hybrid cloud services • CGI SiteReliability360: A hybrid IT • The UK Ministry of Defence
Healthcare & life Sciences
pivoted around its management platform that Software providers • US Agency for International
High tech
Unify360 framework. performs reliable deployments Development
Insurance
Focus on cloud-native across cloud platforms and • US Centers for Medicare &
Manufacturing
Nonprofits
application enables continuous monitoring Medicaid Services Retail & CPG
development and • US Nuclear Regulatory Telecom, media &
application Commission entertainment
transformation. • Vantage Bank Travel & transportation
Utilities & resources
Darker color indicates higher industry coverage through digital services
37CGI: RadarView profile
Analyst insights
Practice maturity
• CGI’s hybrid cloud services supports its Unify360 framework and uses an integrated approach to manage a full cloud stack. It starts with assessing client
needs, understanding applications, and delivering cloud-native and modernization solutions, including migration support.
• Its Unify360 framework enables hybrid IT environments by offering threat management and correlation, security, and audit and compliance. It also
monitors workloads throughout the organization and offers a chargeback system, which helps businesses view the actual costs and savings.
• CGI SiteReliability360 enables hybrid cloud management across private clouds, public clouds, bare metal, on premises, containers, and cloud-native
apps. It also facilitates better management by integrating DevOps and DevSecOps and better governance through FinOps and service management.
• It offers numerous services to help organizations transform their application development capability to cloud-native approaches, thus addressing the
enterprises’ need for rapid product development. These include services for application portfolio assessment, modernization road map,
implementation, transformation, and monitoring.
Partner ecosystem
• CGI has strategic partnerships with major cloud service providers, such as AWS, Azure, and GCP. It also has significant vendor partnerships with other
platform and software tools providers, such as Hitachi, Oracle, Actifio, CAST, Dell Technologies, Cisco, AT&T, and BMC Software.
• In 2021, it expanded its partnership with Google Cloud in Germany and became a certified Google Global Service Partner. As part of the partnership,
CGI plans to use Google Cloud Platform and Google Workspace to codevelop joint solutions to migrate applications to the cloud securely for the
banking sector and other highly-regulated industries.
• It partnered with Pivotal Software in the US to implement Cloud Foundry solutions, which includes the Pivotal Cloud Foundry (PCF) and open source.
Investments and innovation
• CGI continues to evolve and expand Unify360’s unique capabilities through internal development and third-party service integrations.
• It invests in its workforce and helps develop cloud and virtualization skills through training programs facilitated by its learning platform, colleges, and
collaboration with its cloud service provider (CSP) partner ecosystem. It provides free cloud certifications, training, and tuition through one of the
following mediums: online training, practice lab, hands-on shadow projects, and mentorship.
• To help clients navigate the pandemic, it introduced its Respond, Rebound, Reinvent initiative to share insights and services through daily interactions
with the clients’ teams.
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