How Clade helped Fullerton Health Medical Centres migrate to an integrated Finance System - A CLADE SUCCESS STORY

How Clade helped Fullerton Health Medical Centres migrate
            to an integrated Finance System.

                 A CLADE SUCCESS STORY

When Fullerton Health acquired
Healthscope two sets of systems,
applications and databases had to
streamlined into one

A SUCCESSFUL ACQUISITION
In August 2017, Fullerton Health acquired Healthscope’s medical centre operations – a
network of 43 medical centres, four specialist skin clinics and one specialist breast diagnostic
clinic. Singapore-based Fullerton Health owns and operates an extensive network of
healthcare facilities across eight countries in the Asia Pacific region and is now the third
largest primary care business in Australia.

As with most mergers and acquisitions, each company had its own systems, applications and
databases. These needed to be integrated as quickly as possible to streamline and optimise
business processes across the organisation. Marcus Jasper, who had worked with Healthscope
for 10 years, was invited to take on the challenge as the new National IT Manager, Medical
Centres at Fullerton Health.

“It turned out to be the biggest six months of my professional life,” he says.

AN INTEGRATED ACCOUNTS PAYABLE SYSTEM
Doctors within corporatised systems such as Fullerton Health and Healthscope are
independent contractors – they’re paid according to the work they do. Healthscope had
developed its own billings/accounts payable system for doctors’ payments known as DocPays
to collect all of the billing information from its medical centres to calculate the amount that
each doctor needed to be paid.

AT A GLANCE
OBJECTIVES                                          BUSINESS BENEFITS
>> Integrate different accounts payable             >> A streamlined payments system for all
   systems across a network of medical                 doctors and support staff
   centres
                                                    >> All managers have a continuous overview
>> Integrate all systems with the new                  of how their business is tracking, both
   NetSuite finance system                             historically and compared with other sites

>> Develop financial reporting dashboards
   for the general manager and all state
   managers using Microsoft PowerBI

“The initial stage of the project was to import all of that into Fullerton’s
                                                                                  We get along well
finance system,” says Jasper. “Our first priority was generating the bank
files that would put the right money into all of the doctors’ accounts.”          and I’ve found everyone
                                                                                  at Clade really easy to
To complicate matters, Fullerton Health had recently installed a new
NetSuite finance system in its Singapore head office with the intention of        work with, even
rolling it out internationally. Given the work in progress, Australia needed      under pressure.
to be first.

“Clade were already doing work for Fullerton and, as they were very happy with them, it made sense for
me to ask for their help on this project,” says Jasper. “We got together, sketched everything out on a
white board and talked through what was needed. By the end of the meeting I felt confident they could
do the job.”

A TIGHT DEADLINE
A team from Singapore flew in to help with the switch to NetSuite.

“As this was their first migration they had no experience of possible pitfalls or things to look out for,” says
Jasper. “They stayed for a week and Clade came to all of the meetings so we were working it all out together.”

Healthscope had given the team just six months to have the accounts payable system running independently.

“That took us to March 2018,” says Jasper. “The problem was, by the time I’d been given the go-ahead and
Clade had come on board, it was already the second week of October. We couldn’t get started on the real
work until the middle of January so I asked for a month’s extension – but Clade powered through the job and,
in the end, we didn’t need the extra time.”

PRODUCING FINANCIAL REPORTS
Clade then moved on to the second stage of the project – financial reporting

“State managers had no visibility of how their businesses were tracking so, once the accounts payable was
taken care of, Clade began creating dashboards using Microsoft PowerBI to show key performance indicators
(KPIs),” says Jasper. “That involved a lot of work in integrating with a brand new payroll system, adding more
information, making sure the data was accurate and going backwards and forwards between medical centres
and state managers.”

This has been completed and is currently being rolled out.

“It’s just about good to go – and it means our state managers will be able to compare efficiencies and
performance across all of our different sites,” says Jasper.

A CONTINUING RELATIONSHIP
Within the medical centres, doctors’ generally have the support of a practice manager along with IT, reception
and nursing staff. These costs are controlled by practice management software and, again, the software is likely
to vary from organisation to organisation. In this case, Healthscope has ZedMed feeding into DocPays while
other practices owned by Fullerton Health are running BestPractice.

“Clade are making it possible for BestPractice to feed into DocPays,” says Jasper. “Some of the stand-alone
medical centres acquired by Fullerton are still using manual finance systems, so Clade is also working on
bringing those across. Soon we’ll be able to pay all of our doctors through DocPays and integrate all of our
systems with NetSuite.”

Jasper expects his relationship with Clade to continue.

“We get along well and I’ve found everyone at Clade
really easy to work with, even under pressure,” he
says. “We needed to get so much done in such a
short timeframe that the goal posts were continually
moving. That can be very frustrating, but Clade
were prepared to be very flexible and I’m sure they
put in a lot more hours than I know about. I learned
very quickly that I could trust them to do what they
promised and often quite a bit more.”

ABOUT CLADE
Clade is a leading Microsoft consultancy – and we pride ourselves on getting the best results for our
clients by doing things in a different way.

We get to know your business – not just where it is now but how far it can go in the future. We develop
apps to help you reach your true potential by delivering exceptional customer experiences. We search
out simple solutions to the most complex challenges and, as a trusted Microsoft partner, we have the
most powerful tools at our disposal. We then roll up our sleeves and get on with the job till it’s done.

Contact us on (02) 8059 7100 or email enquiries@clade.com.au

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