Housing/living in Vienna Frequently Asked Questions (FAQs)
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1 Housing/living in Vienna Frequently Asked Questions (FAQs)
Housing issues
10 things to do before signing a rental contract
1. Obtain an English version of the prospective rental contract;
2. Never make any payments before verifying all related information;
3. Make sure that you are aware of rental contract details before
signing a binding offer;
4. Carefully consider all paragraphs of the rental contract;
5. Suggest inclusion of a diplomatic clause (early termination clause)
in your rental contract when signing a limited lease;
6. Negotiate real estate agent fees;
7. Pay your deposit into a savings account;
8. Be aware of complicated and cumbersome contractual constructs;
9. Be aware of appliance renewal arrangements;
10. If you feel uncertain about the contract, consult a lawyer.
things that should be in a rental contract
5 1.
2.
3.
Duration of lease, start and end dates;
Description and exact address of property;
Monthly rent and additional (e.g. maintenance) charges;
4. Deposit;
5. Diplomatic clause.
things which should not
3 show up in a rental contract
1. Obligation to repaint;
2. Compensatory payment for early departure;
3. Any sort of discrimination clause.
absolute condition
1
Before renting a place, find help to check the contents of the rental
contract.
Contents
Welcome ..........................................................................................................3
Housing/living in Vienna
What types of accommodation are available in Vienna?............................4
Is short term accommodation for singles/couples
on short contracts available?.......................................................................4
What does a partly furnished apartment include?......................................4
What is included in a furnished apartment/house?....................................4
Are there standard heating systems?..........................................................4
What are the typical rental costs for an apartment or a house?................4
Is there something I need to know about rent levels?.................................5
What kind of rental subsidy can I get?........................................................5
How are utility costs handled?.....................................................................5
What is the typical commission paid to real estate agents?......................5
What do house maintenance costs (Betriebskosten) include?..................6
What is Value Added Tax (VAT)?..................................................................6
What is the deposit?....................................................................................6
What is the cost of living index?..................................................................7
Can I purchase a property?.........................................................................7
What are typical conditions?.......................................................................7
Where to live?...............................................................................................8
What does rental accommodation usually cost?......................................10
Do I have to pay tax?..................................................................................10
What is Ablöse?..........................................................................................10
Can the landlord terminate my lease contract?........................................ 11
What happens if I have to move out earlier than expected?..................... 11
Do I need separate insurance coverage for my apartment
and for my personal belongings?.............................................................. 11
Are internet, cable TV, satellite TV available?............................................12
Who is responsible for changing the name on the outside
buzzer of the apartment building?.............................................................12
1
Can you recommend an insurance company, a transport service, or
storage facilities?........................................................................................12
Do I have to repaint my apartment prior to moving?................................12
If I want to buy property, can you assist?..................................................12
Is the VIC Housing Service free of charge for members of all
organizations?............................................................................................12
What is the consumer price index?...........................................................12
What are the postal codes and names of the districts in Vienna?...........13
Useful vocabulary...........................................................................................14
Helpful hints....................................................................................................16
Private short term accommodation...........................................................16
Useful links.................................................................................................16
Public transport..........................................................................................16
Emergency numbers....................................................................... Back cover
2
Housing/living in Vienna
Welcome
Finding suitable and convenient • Counselling with regard to
accommodation in a strange Austrian rental law;
city can be daunting. You need
• Rental accommodation listings
to consider location, calculate
(database);
costs, find out about utilities and
services, and understand the • Help with rental related queries.
pertinent legislation. The VIC
Note: contracts concluded
Housing Service is here to help
with landlords not listed with
you decide where to live and to
the Housing Service cannot be
advise you on renting property.
reviewed; however, please visit the
Welcome to the IAEA Housing web site www.vichousing.org for
Service. We are happy to helpful hints.
support you in your quest to
Email: VIC-Housing.Contact-
find appropriate and affordable
Point@iaea.org;
accommodation in Vienna by
providing the following services: Our office is located in:
Building A, 7th floor, A-0764
• Individual evaluation of our
customers’ requirements;
3
Housing/living in Vienna
Frequently Asked Questions (FAQs)
What types of accommodation be expected; however, some
are available in Vienna? landlords are willing to provide
lamps, curtains and wall units.
Apartments
• Modern style, from 1950 What is included in a
onwards, furnished or partly
furnished apartment/house?
furnished;
It can range from very basic
• Older style (Altbauwohnung),
furniture to a fully furnished
renovated and updated,
dwelling, including crockery,
mostly 19th century or early
cutlery and linen.
20th century, downtown
and suburban, furnished
or partly furnished. Are there standard
Houses
heating systems?
• The most common type of
• Modern townhouses, 2–3
heating is gas central heating —
storeys, mostly partly furnished;
(Gasetagenheizung) for
• Single family houses in Vienna individual use.
and surroundings, partly
• House central heating is typical
furnished, private garden.
for apartment buildings built in
the ’60s–’80s. The costs are
Is short term accommodation usually part of the maintenance
available for those on short bill, subject to annual settlement
contracts? of accounts.
Yes, there are a number of fully • Fernwärme is an alternative type
furnished apartments available of central heating, provided by
with a maximum rental duration of the city. This is installed mostly
six months. Normally, all costs are in new buildings.
covered in the rent.
What are the typical
What does a partly furnished rental costs for an
apartment include? apartment or a house?
Generally, it would have a fully Costs at beginning of lease:
fitted kitchen with combined fridge/
• First month’s rent in advance
freezer and electric or gas stove
and oven. No other furniture should • Three months’ rent deposit
4Is there something I need energy provider (Wien Energie) via
to know about rent levels? www.wienenergie.at. It is important
to have the meters read at the
Rents vary according to: beginning of the lease. The month
• location when the meters of your apartment
will be read appears on the annual
• type of building bill. Also, meter readings can be
• furnishing sent on line to Wien Energie via
their web site. (Most landlords are
• availability of common facilities
willing to assist in making these
• proximity to public transportation. arrangements.)
Rents are paid in advance by
bank transfer from your account What is the typical
to the account of the owners or commission paid to
their representative. real estate agents?
• Two months’ rent — basic rent
What kind of rental and house maintenance costs
subsidy can I get? if the lease period is more than
three years;
The Division of Human Resources
will be glad to provide advice • One month’s rent — basic rent
on both policy and procedural and house maintenance costs
aspects of the scheme. Please if the lease period is three years
refer to them or their web site: or less;
www.iaea.org/about/employment/
• 3% of the selling price if you
professional-staff/conditions
purchase property;
• 20% VAT on top of the amount,
How are utility costs handled? added in all cases.
Your gas/electricity bill is based
Please note: verbal commitments
on an estimate of consumption
are binding and will entitle the agent
during the previous year. The
to charge the commission that
accounts are settled each year,
you agreed upon. We recommend
whereby any credit or amounts due
not signing any documents that
are paid. Frequency of payment
you don’t understand. Have them
depends on whether you pay by
checked by competent persons/
direct debit or by installment.
authorities (e.g. lawyers, notaries,
You can choose your method of
tenants’ association).
payment on the website of the
5What do house maintenance Please note: VAT is not
costs (Betriebskosten) include? applicable if the tenant enjoys full
diplomatic status (P5 and above)
A catch-all charge including — or if the owner’s income from rent
where applicable — payment for: and their own business is lower
• caretaker (Hausmeister) and than a certain amount per year.
facility management company
• cold water and maintenance of What is the deposit?
external water pipes Three months’ total rent at
• building insurance (except for the beginning of the lease to
your private household insurance) be paid to the owner or their
representative.
• garbage collection
However, the trend with
• taxes commercial proprietors (e.g.
• cleaning and lighting of common banks, insurance companies) is to
area charge up to six months’ rent.
• house administration and lift How to pay deposits:
• chimney sweeping • Cash against receipt. The
amount is refundable, usually
• gardener for common green area.
including normal interest.
Please note: House maintenance
• Bank transfer to the landlord’s
costs are revised at the end of
account.
each calendar year by the house
administration (Hausverwaltung) • Savings book. The amount is
and adjusted within the first six paid into a savings book at
months of the following year. Your your bank and handed over to
total rent will change accordingly, the landlord, together with the
unless it was agreed that the rent password.
would be paid as a lump sum, • Bank guarantee. The bank
inclusive of charges. grants a credit up to the
amount specified in the lease
What is Value agreement. The charges for
Added Tax (VAT)? the credit are approx. 2% per
annum and a one-time fee for
10% on rent for accommodation issuing the certificate.
for residential purpose, house
maintenance costs; Most owners will accept a savings
book from your bank, to be
20% on furniture, heating, garage, handed over upon signing the
utilities (gas, electricity). lease or taking possession of keys
6against receipt. The interest goes • Ask friends, neighbours and
to the tenant. In case the owner colleagues
prefers cash or a bank transfer,
• Negotiate commission and
it should be stated in the lease
terms with agents
contract that the usual interest is
granted to the lessee. Deposits • Be careful when signing
are refundable at the end of the documents
lease, either immediately or within
• Note that verbal commitments
four weeks, provided that all bills
are binding
have been paid and the apartment
is in good condition. • Find a lawyer to review or draw
up the contract (the lawyer
will need a written statement
What is the cost from the Division of Human
of living index? Resources confirming the status
All lease contracts provide for a of your employment in order to
rental adjustment based on the obtain the Negativbescheid).
change in the official Austrian • Keep additional costs (10–12% on
cost-of-living index. The most top of the selling price) in mind:
common practice is to provide for
an increase in rent whenever the —— 3.5% tax on acquisition
index increases by 3.5% above of real estate property
the month of the beginning of the (Grunderwerbssteuer)
lease. Contracts concluded via —— 1% for registration of the
the Housing Service provide a property in your name in the
figure of 5%. land register (Grundbuch)
—— 1% for registration of the
Can I purchase a property? mortgage
Staff of international organizations —— 1.5–3% lawyer’s and notary’s
and nationals of the European fee (do negotiate)
Union are permitted to buy
property on the same terms as —— 3% to realtor.
local citizens.
Check list: What are typical conditions?
• Check your financial situation Lease period
• Consult with a financial adviser • Fixed term: a three-year
you trust minimum is mandatory
according to law. After the first
• Compare mortgage rates year, the tenant has the right
• Verify newspapers and websites to terminate the lease with
for offers three months’ notice at the
7end of a calendar month. Prior walls). All other items are the
termination by the owner is responsibility of the tenant.
permitted only if legal grounds
Please note: Contracts
apply (e.g. non-payment of
concluded via the Housing
rent despite written reminder,
Service provide reasonable
improper use of property);
maintenance clauses.
• Indefinite: permanent duration,
Advice: Before moving in,
to be terminated by the tenant
we recommend checking
with three months’ prior notice
if the appliances (stove,
at the end of a calendar month.
fridge, dishwasher, washing
Please note: the rent law is machine, heating system) are
not applicable to single- and in good condition and have
two-family houses. The terms been recently serviced.
of the contract and the ABGB
(Allgemeines Bürgerliches
Gesetzbuch — the general
Where to live?
civil law) apply. In these Vienna has 23 districts, each
instances, any lease period with its own history and
and notice option is possible. characteristics. The districts spiral
out from Stephansplatz with its
Contracts concluded via the
famous St. Stephan’s cathedral
Housing Service include the
(Stephansdom) — the heart of
diplomatic clause, which grants
the city. This makes orientation
our clients better termination
quite simple. Moreover, the
possibilities than Austrian rental
city’s excellent public transport
law does in the event that a staff
network — a well-integrated
member has to give up duty
system of tram, bus, subway
station Vienna.
(U-Bahn) and suburban/regional
Maintenance and repair train (S-Bahn) transport — is fast,
efficient, reasonably priced and
According to local custom,
easy to use.
the tenant is responsible for
keeping the apartment and its For staff members moving to
specified inventory in good Vienna with their families, the
condition, including repair location of their children’s school
of appliances if the damage will influence their choice of where
is caused by the tenant. to live; we’ve included a section
on international schools for your
The owner is responsible for
easy reference.
serious damage (schwere
Schäden) involving the substance Downtown: Districts 1–9
of the house (roof, facade, outside
The inner city districts offer
windows, lift, pipes inside the
a mix of apartments, offices,
8convenient, here you can survive
well without a car.
shops, theatres, museums,
galleries, bars, coffee houses and
restaurants. The 1st District — Suburbs: Districts 13–19
with its parks and palaces — These residential districts — with
is inside the Ringstrasse and apartments, family homes, parks
the other districts surround it and swimming pools — stretch to
in sequence. Rents tend to be the vineyards and foothills of the
high and parking expensive but, Vienna woods. Parking is easier,
since public transport is very suburban life is quieter and there
9is still a convenient infrastructure North/Northwest Langenzersdorf,
of shops, restaurants and wine Bisamberg,
taverns (Heurigen). Korneuburg,
Transdanubia: Districts 21–22 Klosterneuburg
East/Northeast Grossenzersdorf,
Gerasdorf,
Seyring,
Deutsch Wagram
South/Southeast Schwechat,
Lanzendorf,
Himberg,
Fischamend
West/Southwest Perchtoldsdorf,
Brunn am Gebirge,
Mödling
These districts have modern
apartments and houses with What does rental
gardens and are in the vicinity of accommodation usually cost?
the Vienna International Centre
and the Vienna International Rent in Vienna varies according
School. They are also close to to location (prime criteria), type of
the Danube, the Alte Donau and building, furnishing, availability of
the Donauinsel, recreational common facilities and proximity to
areas also very near the VIC. public transportation.
Transdanubia is a vast area and
while public transport is good, Do I have to pay tax?
in the areas where it is less
accessible a car is convenient. Where applicable, VAT must
Parking is generally not a problem. be paid by all staff, with the
exception of staff holding grade
Neighbouring residential areas P5 and above.
Vienna is easily accessible to
the near-lying rural towns and What is Ablöse?
villages, where various types of
accommodation are available. This is a one-time payment to the
Some are easy commutes by preceding tenant to compensate
train; for others a car would for permanent, non-removable
be more convenient. Rents are improvements. According to
reasonable, there’s a village Austrian rental law, an Ablöse
community atmosphere, and can be exacted to compensate
surroundings are vineyards, for substantive upgrades made
meadows and forests. to a rental property, such as the
10installation of a bathroom, toilet, lease can be terminated after you
heating system, or new electrical give written notice is provided
wiring. Where stipulated in the by you three months in advance,
lease, it is also common practice whereby the notice must arrive at
for the preceding tenant to the landlord’s address by the last
request an Ablöse in exchange day of the month. In the absence
for being allowed to pass on of such a stipulation, written
the terms of the existing rental notice to your landlord must
contract to the successor, in be processed by the court and
particular with regard to the served via judicial notice.
amount of monthly rent. As the
Ablöse can be substantial, staff
planning to remain for only a
Do I need separate insurance
short time, (less than five years) coverage for my apartment
are generally advised against and for my personal
considering rental properties belongings?
requiring an Ablöse. It is strongly recommended to
conclude a household insurance
Can the landlord terminate policy that covers theft, third
my lease contract? party liability and damage caused
by defective appliances such
Your landlord must have a serious as fires from faulty electrical
reason to terminate your lease devices or water damage
contract. In essence, the two main from washing machine or dish
justifications to terminate would be: washer. It is also recommended
• non-payment of rent (or at least to make sure that a clause is
part of it) despite a written included specifically covering
reminder; glass breakage of windows,
stovetops, or fish aquariums.
• inappropriate use of property — You can expect to pay E150–250
either the dwelling is being per year for such household
physically destroyed or coverage. Please consult your
neighbours complain of being insurance representative for
severely and frequently disturbed. further details. It is helpful and
cost effective to inquire about a
What happens if I package deal to combine your
have to move out household insurance with any
other insurance requirements
earlier than expected?
you may have, such as accident,
Please check the terms of the supplementary medical, legal
notice clause in your lease. protection, and life insurance.
Where expressly stipulated, a
11Are internet, cable TV, the law applies to apartments in
satellite TV available? older buildings (built before 1945).
You are advised to check the
Internet is available through terms of your lease.
several providers. Cable is
not available in all districts. Tenants of apartments cannot
Some apartment buildings and be asked to repaint the property
houses are equipped with a after the lease as long as
common satellite dish serving all damage is within normal wear
occupants, and the installation and tear. Please note that
of a private dish requires this does not apply to rented
the consent of all other co- houses. You are advised to
owners living in the building. check the terms of your lease.
Who is responsible for If I want to buy property,
changing the name on can you assist?
the outside buzzer of the Our database provides
apartment building? information on accommodation for
Please consult the owner rent only. We strongly recommend
or the property manager that sales agreements be verified
(Hausverwalter). by a trusted lawyer or notary.
Can you recommend Is the VIC Housing Service
an insurance company, free of charge for members
a transport service, or of all organizations?
storage facilities? All employees of VIC based
organizations are entitled to
Five local insurance companies
use the VIC Housing Service
are currently represented in
at no charge.
the VIC, Building F, 9th floor.
We regret that we are not
permitted to recommend or What is the consumer
promote commercial firms, price index?
but do ask your colleagues.
CPI and HICP overview
The consumer price index (CPI) is
Do I have to repaint my
a measure of general price trends
apartment prior to moving? and of inflation in Austria. The
According to Austrian rental law harmonized index of consumer
normal wear and tear must be prices (HICP) is the basis for
taken into consideration. However a comparative measurement
12of inflation in Europe and 1060 – the 6th district (Mariahilf)
for evaluating the stability of
1070 – the 7th district (Neubau)
monetary values within the
Eurozone. In addition to its role 1080 – the 8th district (Josefstadt)
as a general indicator of inflation,
1090 – the 9th district (Alsergrund)
the CPI is used for the valorization
of fixed amounts of money (e.g. 1100 – the 10th district (Favoriten)
rents, living costs), and it also 1110 – the 11th district (Simmering)
provides the data on which wage
and salary negotiations are based. 1120 – the 12th district (Meidling)
Both consumer price indices are 1130 – the 13th district (Hietzing)
thus key indicators for Austrian
and European data users. The 1140 – the 14th district (Penzing)
CPI has been subject to revisions 1150 – the 15th district
since 1958, and was revised for (Rudolfsheim-Fünfhaus)
the eighth time at the beginning
of 2011. The previous Consumer 1160 – the 16th district (Ottakring)
Price Index 2005 was replaced by 1170 – the 17th district (Hernals)
a series based on 2010; the new
index series is thus known as CPI 1180 – the 18th district (Währing)
2010. Appropriate chaining factors 1190 – the 19th district (Döbling)
(available on the web site only
in German) are used to continue 1200 – the 20th district
previous indices. (Brigittenau)
1210 – the 21st district
What are the postal (Floridsdorf)
codes and names of 1220 – the 22nd district
the districts in Vienna? (Donaustadt)
1010 – the 1st district 1230 – the 23rd district (Liesing)
(Innenstadt or Innere Stadt). 1300 – Vienna International Airport
1020 – the 2nd district 1400 – Vienna International Centre
(Leopoldstadt) (UNO-City, United Nations offices
1030 – the 3rd district in Vienna)
(Landstraße) 1500 – Austrian United Nations
1040 – the 4th district (Wieden) Peace-Keeping Forces
1050 – the 5th district
(Margareten)
13Glossary
Ablöse Heizung
One-time, non-refundable Heating
payment to the preceding tenant
Immobilien
to compensate for permanent,
Real estate
non-removable improvements.
Immobilienbüro
Anwalt (Rechtsanwalt)
Real estate office
Lawyer
Kabinett
Bad/Bäder
Small room (8-12 meter square)
Bathroom(s)
Kaufvertrag
Befristet
Sales agreement
Of limited duration
Kaution
Betriebskosten
Deposit
See Hausbetriebskosten
Lage
Ess (Speise) zimmer
Location
Dining room
Makler
Gasetagenheizung
Real estate agent
Individual gas central heating
Marmor
Gefördert
Marble
Subsidized
Miete/Mietzins
Hauptmiete
Rent
Lease agreement with owner of
the house or apartment Mietwohnung
Flat for rent
Haus
House/building Monatlich
Monthly
Hausbetriebskosten
House maintenance costs (includes Nebenräume
common running costs of the Additional rooms (kitchen,
building: water, sewage, garbage bathroom, WC, storage room,
disposal, insurance, housekeeper (if utility room, hallway,
any), house administration, chimney
sweeping, electricity for common Nettomietzins
parts of the house, pest control, Basic rent (excluding house
taxes and fees to municipality) maintenance costs and taxes)
14Parkettboden Unbefristet
Parquet floor Unlimited
Provision Untermiete
Commission Sublet, lease agreement with the
Hauptmieter (the tenant who has
Reihenhaus
the right to sublet the apartment)
Townhouse
Verfliest
Schlafzimmer
Tiled (floors or walls)
Bedroom
Wohnung
Spannteppich
Apartment
Wall-to-wall carpeting
Wohnzimmer/Salon
Sparbuch
Livingroom
Savings book
Zimmer
Umsatzsteuer/Mehrwertsteuer
Room
VAT, value-added tax
15Living in Vienna
Helpful hints
Private short term • Bar Association, Lawyers
accommodation https://www.rechtsanwaelte.at/
en/bar/regional-bars/vienna
If you are new in Vienna and have
not yet found an apartment for • Austrian Statistical Office
the long term and are looking for (Cost Of Living Index)
something more private than a https://www.statistik.at
hotel room, we recommend one of
• The Home Page of the City of
the furnished apartments that are
Vienna
available in all districts of Vienna.
https://www.wien.gv.at/english
Several companies offer short-
term accommodation. • Tenant’s Association
https://mietervereinigung.at
You will find several short-term
options in the Housing Service • Electricity Supply
database. https://www.wienenergie.at
We are happy to support you in Public transport
your quest to find appropriate
Using public transport in Vienna is
and affordable accommodation
easy. This website will give you the
in Vienna.
details of getting from any area
If you wish to access our data or address to another showing
base and search for listings, exactly the possible modes of
please send an email to transport:
VIC-Housing.Contact-Point@iaea.org
• https://anachb.vor.at
and we will provide you with a
user account and a password. Other useful websites for public
transport are:
Useful links
• www.wienerlinien.at
Beyond finding accommodation,
here are some links to websites • www.oebb.at
for further information relevant to • www.viennaairport.com
living in Vienna.
The contents of this brochure has been compiled for you by TGSS (Transport and General Support
Section) and includes information that is valid at the time it was printed/posted. Information, regulations
and web sites may change and we apologize for these inconveniences.
We will do our upmost to keep the information up-to-date, any information that you find lacking or which
can be improved please pass it on to us at the TGSS Customer Service Point at the VIC in A-0750 or per
e-mail to VCU.Contact-Point@iaea.org
16Housing issues
10 things to consider when
looking for accommodation
1. Your needs
2. Price range
3. Area (e.g. district, rural, urban)
4. Furnished or unfurnished accommodation
5. Duration of rent
6. Required amenities
7. Neighbourhood, infrastructure
8. Distances to VIC and schools
9. Parking space availability
10. Proximity to recreation areas – think about your off time.
5 things you should look for
when renting accommodation
1. Historical or newly constructed building
2. Size/layout
3. Number of bedrooms, bathrooms
4. Security (e.g. safety doors, intercom, concierge)
5. Utilities and appliances needed (e.g. washing machine,
air conditioning, dish washer).
3 things that should not
be found in an apartment
1. Mould and moisture
2. Existing damage to surfaces, provided furniture,
windows and doors
3. Negative overall environment.
1 absolute rule
Before renting a place, find help to check the contents of
the rental contract.
3Emergency contact numbers
Emergency numbers (calling from inside VIC) Public information and communication:
VIC emergency number: Ext. 99 (UNOV Security) +43 (1) 2600-21273
VIC medical emergency: Ext. 22222 (VMS) Medical duty officer: +43 (669) 165-21580
Emergency numbers in Austria (from outside VIC) MTIT service desk: +43 (1) 2600-26150
Police: 133 SGIS service desk: +43 (1) 2600-22246
Ambulance: 144 Emergency Legitimation card authentication:
Fire brigade: 122 +43 (1) 90115- 4411
General European emergency: 112 Other local emergency numbers
Hospitals in Vienna (from outside VIC) After hours pharmacy service: 1455
Donauspital Vienna: 01-288-020 After hours medical service: 141
General hospital (AKH): 01-404-00 Emergency dental service: +43 (1) 512-2078
Seibersdorf Woman’s emergency hotline: +43 (1)-717-19
SPF Security control room (24/7): Children’s and adolescents’ emergency: 147
+43 (1) 2600-28655 Poisons information centre: +43 (1) 406-43-43
(Ext. 28655/7777 from inside complex) Psychiatric counselling in emergencies: +43 (1) 313-30
Emergency veterinary service: +43 (1) 531-16
Other IAEA offices
Animal welfare helpline: +43 (1) 4000-8060
New York: +1 (212) 963-6010 iaeany@un.org
Monaco: +37 (7) 9797-7272 MEL@iaea.org Household emergencies
Geneva: +41 (22) 917-3620 iaeage@unog.ch Electricity emergency service: 0800-500-600
Tokyo: +81 (3) 3234-7186 Vienna gas service emergency repairs hotline:
Toronto: +1 (416) 928-9149 +43 (1) 401-28-88 Emergency 128
Emergency blocked toilets or domestic sewers:
General support services
+43 (1) 795-14-9300
Emergency during travel (24/7):
Emergency water repair service: +43 (1) 599-590
+43 (1) 26060-3903 (UN Security duty room)
Lock and key service: 0800-283-773
AMEX/AX-Travel Management: +43 (1) 2600-23040 Public lighting: repairs hotline: 0800 33 80 33
Travel visa emergency: +43 (699) 165-21255
Other
To obtain information about an emergency: Vehicle breakdown assistance:
www.unvienna.org/emergencyinfo ÖMTC: 120
Radiological emergency (24/7): ARBÖ: 123
+43 (699) 165-26660 (IEC) or reportevent@iaea.org Vienna airport info: +43 (1) 70-700
Vienna train info: 517-17
IAEA Central Security Coordinator: +43 (699) 165-22011
Lost property service hotline: +43 (1) 4000-8091
IAEA Chief Information Security Officer:
Taxi: +43 (1) 313-00; +43(1) 40-100; +43 (1) 60-160
+43 (699) 165-24629
18-05009E 9-2018
Transport and General Support Section (TGSS)
Division of General Services, Department of Management
TGSS Customer Service Point +43-1-2600/25555
Intranet http://insite.iaea.org/tgss-servicesYou can also read
