HOTELS CAPITALISE ON GROWING MICE OPPORTUNITIES UNCONVENTIONAL CONVENTIONS - The new addresses for your next MICE trip
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JUNE 2019, PAGES 36 VOL. 2, ISSUE. 5 HOTELS CAPITALISE ON GROWING MICE OPPORTUNITIES UNCONVENTIONAL CONVENTIONS The new addresses for your next MICE trip
AS LIGHT RAINS DOWN UPON CENTURIES OF INSPIRATION y o u s t e p b a c k t h r o u g h g a l leries of time in a universal museum stretching over the sea. You are moved by the story of humanity under a floating d o m e o f l i g h t wh e r e t h e r e is no end to art in sight. YOUR E X T RAORDI NA RY STORY Louvre Abu Dhabi #InAbuDhabi visitabudhabi.ae
Publisher’s Note PUBLISHER & CEO Varun Malhotra varun@versatilemedia.in DIRECTOR Pranav Khullar pranav@versatilemedia.in ASSOCIATE EDITOR Gagneet Kaur Dear Readers, ASST. EDITOR With the advent of summer in India, the Sayanti Halder country progressively witnesses the rise in escape from the scorching heat and that is the temperature of MICE tourism and how where, we brought a tactfully-crafted list of REPORTER it’s business flows. Providing state-of-the- places one may get lost to at the “Land of art convention centers, unparalleled hotels Temples”, Uttarakhand. From ice-capped Kritika Dua and resorts and class-apart technological mountain peaks to the flower bed on the facilities, India, unquestionably, can become valley below, the state of Uttarakhand is a REPORTER & MARKETING ANALYST one of the top global MICE tourism players “must-visit” for a quick escapade, at any Lokesh Tuli for fetching the maximum number of time of the year. convention and business travellers, in no BUSINESS HEAD time. And to heighten this status, the top Followed by which, we talk business! Shilpi Sharma metro cities of India aren’t leaving a single As the convention season emerges, the stone unturned in giving the best-of-the- tour operators must be scratching their AGM SALES & MARKETING (MUMBAI) best MICE amenities, especially through heads and notepads in order to provide Aarti Rajkhewa its hotels. The metro cities have already an uniqueness in their tour planning, seen their fair share of the business and henceforth. As today travellers are more MARKETING EXECUTIVE are now nothing but saturated in terms of experimental, possessing the hunger of Bhavini Srivastava development and expansion. Filling this newness, we give to you a list of the lesser- very deficit and bolstering the hospitality known yet wonderfully suitable convention CONSULTANT business, are the emerging cities/ states if centres from around the world that is all Anindya Malhotra, Jitin Mann India that are leveling their presence with set to host your next planned meeting and that of the big bosses of MICE hospitality. In therefore, offering a whole new destination ART DIRECTOR our July issue of MICEInsiders, which is also to explore. Rakesh Kumar our ‘Hospitality Special’ issue, we exchanged Other than this, we bring to you the latest thoughts and opinions with representatives and on-going news from across the ACCOUNTS of some of the leading MICE hotels in the segments of the industry including the developing sites in India, understanding how names that join the travel and tourism clan. Saroj Thakur these respective destinations have geared up to take hold of a major chunk of the I thank you all again for your kind support. ADMIN HEAD disseminating and rewarding business. We value your feedback and suggestions R Prem Lata so please do write to us at varun@ Speaking of summer, there would be not versatilemedia.in. EXECUTIVE-CIRCULATION a single individual who would seek a slice Hari Puri, Raja Rari of repose in this tedious weather. Business Happy Reading! traveller or not, every tourist deserves an Editorial & Marketing Office: Versatile Media: 207, Satya Mansion, Commercial Complex, Ranjeet Nagar, New Delhi-110008 Contact: 011 - 45530380/83 • varun@versatilemedia.in All information in MiceInsiders is derived from sources we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions/views expressed by third parties in abstract or interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the right to refuse, withdraw or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to appear. Owned and published by: Varun Malhotra, Editor & Publisher, EB-63, Maya Enclave, Hari Nagar, New Delhi - 110064 and printed on his behalf at Acme Tradex India Pvt. Ltd. ( Unit : Printing press) B - 70, Sector - 80, Noida - 201305
CONTENT Spotlight Page No. 8 HOTELS CAPITALISE ON GROWING OPPORTUNITIES CONSTRUCTIVE IMPACT OF THE RISING STATES SHARING THE MICE LOAD MICE Industry in India is well-equipped to cater to the upward demand of business travellers seeking all-inclusive destinations. There’s a reason to rejoice as recent reports indicate that the Indian MICE industry is estimated at USD 1.3 Billion. The Union Government has set an ambitious target for MICE INDIA to achieve two per cent of the global MICE market share by 2025. With that vision, we have to also address the fact that the hospitality industry is impacted by business tourism to a large extent and the same is witnessed in the evolution of the urban centres such as Delhi and Mumbai. They are already attracting a large sum of business travellers, however, the emerging states have upped their ante and are catching up to them to bolster the business tourism in India. We get in touch with the spokespersons of the leading MICE hotels in the developing Indian states to discern how these respective destinations are prepared to take hold of a chunk of the rewarding meetings, incentives, conferences and exhibitions business OVERSEAS IN CONVERSATION 16 UNCONVENTIONAL CONVENTIONS 12 SECURE HOME WITH HOLIDAY THE NEW ADDRESSES FOR YOUR NEXT MICE TRIP HOME PROTECTION With travelling being a pivotal part of a majority chunk of people’s everyday lives, Vivek Chaturvedi, Head of Marketing, Digit Insurance elaborates on the importance of having home insurance while you are travelling REGULAR NEWS 6..............................................................................................................................Trade 14...................................................................................................................... Inbound HOMEWARD 20...................................................................................................................Outbound 26 UTTARAKHAND 24................................................................................................................ Hospitality 32...................................................................................................................... Aviation THE UNOBSERVED SIDE OF HEAVEN 34..........................................................................................................Appointments 4 JUNE 2019
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News TRADE TCEB holds roadshows in Qrius Connect to organise its Hyderabad and Jayapura MICE CONNECT 2019 in Colombo Thailand Convention & Exhibition During March to April, two road Qrius Connect recently announced Bureau (TCEB) taps into secondary shows were held. The first show its MICE CONNECT 2019 Sri Lanka MICE cities in India with the herald was in Hyderabad and Jayapura, edition, which was scheduled to be of MICE roadshows, eyeing to attract as these two are big cities with the held on May 9 and 10, is now going to over 13,000 visitors into Thailand to readiness of MICE travel agents. Also, be held on July 2 and 3, 2019 at the boost meetings and incentives market these two cities are distinct with Hilton, Colombo. The re-scheduling by which they can generate over 1,000 high potentiality and tendency to has been considered due to the recent MB of revenue. Chiruit Isarangkun Na encourage working people to have bomb attacks that took place in Sri Ayuthaya, President,TCEB disclosed their meetings and incentives events Lanka on April 21. Since the incidents, that TCEB has been thinking highly in Thailand. The second roadshow authorities have moved quickly to of MICE markets in India, which is happened in Kolkata and Lucknow, strengthen the security situation considered a MICE market with the which are secondary cities with a in Colombo and across the country confidence booster among all the second largest number of MICE small number of MICE travellers. and according to security officials, participating sellers and buyers. I travellers after China. As a market Interestingly, there are a good number everything is being done to ensure the wish to urge everyone to be united with high potentiality in terms of of travel agents with high potentiality safety of all visitors in the future. and promote Sri Lanka as a beautiful population and economic growth, qualified to develop as MICE travel “I firmly believe that this show will destination as always. I share the TCEB recognised the cities and thus agents in the future. TCEB realises be utmost beneficial to build and immense gratitude to our official joined forces with Thai entrepreneurs that the preparation of networking strengthen the relations between partners who have been with us as to hold roadshows that expect to with agents at the early stage in the Indian buyers and the hospitality our strength,” said Nishant Gulliya, promote meetings and incentives in secondary cities will help to form a brands from Sri Lanka who will be Managing Director and CEO, Q’rius secondary cities of India. long-term business relationship. participating and it will also be a Connect, the organisers of the show. Ithaka Travel adds eight European countries to its list Ithaka Travel, which offers personalised travel planning platform has added European countries to its list of destinations. So far, the platform has catered to users travelling to Thailand, ICPB’s Conventions India Bali, UAE, Singapore, Malaysia and Turkey. With the addition of Conclave will be held in Kochi Europe, it will now cover eight more countries, namely France, from a web portal. Realising that The India Convention Promotion 2X growth in just four years” - A Netherlands, Germany, Austria, there was a greater need for Visa Bureau (ICPB) is set to organise Hard talk with Joint Secretary, Italy, Switzerland, Czech Republic and Forex related services for its flagship ICPB is headed by Ministry of Tourism, Govt. of India and Spain. The platform has travellers going to Europe, Ithaka Suman Billa, Joint Secretary – and Secretary Tourism, Govt. of officially launched its Europe launched their Europe services Tourism, Government of India. As Kerala. The official statement offerings with their Travel in partnership with Thomas Cook the theme of the 2019’s conclave revealed that Ministry of Tourism, Influencer community from May India. Rahul Singh, Co-Founder is ‘Mapping the sustainable Govt. of Kerala is the ‘Platinum 20, 2019. and CEO, Ithaka Travel said, “We MICE future of India’, the focus Sponsor’ of the event as a ‘State In 2018, over a million are thrilled to have added Europe area during the conclave will Partner’ and Hotel Grand Hyatt applications were filed in India for to the list of destinations Ithaka’s be on India aiming to be the top Kochi is the ‘Venue Partner’ short-stay visas to the continent’s travellers can plan for. We had run 10 meeting destinations in the for the forthcoming CIC. The Schengen Area, a 17 per cent a survey of our customers asking world by 2023. The two-day conclave will provide the perfect increase from the previous year. which destination they would want event will witness sessions and forum of opinions, views and The number has almost doubled to travel next and Europe was the panel discussions on various standpoints on India’s meeting since 2014, almost 1.2 million overwhelming favourite choice so topics, “Can India spearhead this and convention industry. travellers annually, as per data we knew where we had to go next.” 6 JUNE 2019
Spotlight HOTELS CAPITALISE ON GROWING OPPORTUNITIES CONSTRUCTIVE IMPACT OF THE RISING STATES SHARING THE MICE LOAD MICE Industry in India is well-equipped to cater to the upward demand of business tourism to a large extent and the same is witnessed in the evolution of the urban travellers seeking all-inclusive destinations. There’s a reason to rejoice as recent centres such as Delhi and Mumbai. They are already attracting a large sum of reports indicate that the Indian MICE industry is estimated at USD 1.3 Billion. India business travellers, however, the emerging states have upped their ante and are occupies the 31st position in the world among global MICE organisers, according to catching up to them to bolster the business tourism in India. We get in touch with the list of global ranking published by ICCA (International Congress and Convention the spokespersons of the leading MICE hotels in the developing Indian states to Association). The Union Government has set an ambitious target for MICE INDIA to discern how these respective destinations are prepared to take hold of a chunk of the achieve two per cent of the global MICE market share by 2025. With that vision, we rewarding meetings, incentives, conferences and exhibitions business. have to also address the fact that the hospitality industry is impacted by business By Kritika Dua MICE tourism in Odisha stands for a well- Swosti Group, the first choice for any mega- or strategic deal mini-conferences held in Odisha The Meetings, Incentives, Conferences and Exhibitions Swosti Group (Hotels-Resorts-Travels-Education) has (MICE) segment has shown a growth route across the become the epicentre of MICE business in Odisha with the globe. Corporates from all sectors are now willing to shell largest convention hall (Chanakya) at Swosti Premium out the extra money required to travel out of their home Bhubaneswar, which is now classified as five-Star and space to host an event in a destination that offers state- Swosti Chilika Resort is an exclusive MICE venue in one of of-the-art facilities, new experiences and added value of the most pristine locations in the country on the banks travel. of the largest lake in Northern Hemisphere (Chilika Lake). As far as MICE tourism in Odisha is concerned, it stands Swosti Chilika Resort is the perfect venue for planning for a very successful and well-strategic deal. In Odisha, your conferences, meetings, corporate get-togethers, MICE numerous hotels have come up with different five-star and events or other business meetings. Its conference hall and J K Mohanty deluxe to luxury and budget hotels in different cities and meeting room is furnished with modern amenities and CMD, Swosti Group these renowned hotels and resorts are also known for the accompanied by our dedicated team, promises to create best MICE facilities in Odisha where new wings can be given all your corporate events seamless and successful. Swosti to the business growth. Group has remained the first choice for any mega- or mini- conferences held in Odisha. 8 JUNE 2019
Spotlight Hyatt Place Hampi caters to the ever For any other activities such as outdoor team building discerning clientele looking for a meeting games, cricket, volleyball and basketball and more, our space with a difference guests are free to make requests and we accommodate Hyatt Place Hampi caters to the ever discerning clientele them in our lawns spread across the hotel. We also provide looking for a meeting space with a difference. Our Meeting excursions to the majestic ruins of Hampi or boulder Places offer flexible spaces and support from our Gallery climbing experiences. Our biggest advantage is the location Host to make meetings and events a success. We have itself, as the hotel is situated right next to Vidyanagar two Meeting Places, wherein Meeting Place 1 is a banquet Airport connecting directly to Bengaluru and Hyderabad hall spread over 3,300 sq. ft and can accommodate up to which in turn is well-connected with all major cities in India 200 people in a theatre setup. The hall has an adjacent making this a perfect destination for conferences across Banquet Patio Lawn spread over 4,000 sq. ft and is ideal for India. weddings or corporate dinners overlooking the lush green gardens. On the other hand, Meeting Place 2 is a dedicated Achieving guests’ loyalty by delivering Shalabh Verma conference room with a boardroom setup that measures uncomplicated experiences, purposeful service General Manager, Hyatt Place Hampi 470 sq. ft, equipped with the finest hi-tech accessories and and being business casual can accommodate up to 18 persons. Hampi has now become one of the must-visit global Besides the Meeting Places, we have four banquet lawns destinations and we aim to achieve our guests’ loyalty by ranging from 5,000 to 12,000 sq. ft, which are the largest delivering uncomplicated experiences, purposeful service banqueting spaces in Hampi. Whether it is a group of 20 and being business casual. With the help of our guests, we or 500 attendees, our team will coordinate every last have reimagined the select service experience and focus detail and will provide all the support to organisers and on creating a place that offers 24 / 7 convenience, stylish attendees for a successful and productive meeting or spaces and casual, modern comforts; a place inspired by a social experience. conversation with our guests- imagined by them, for them. The Fern- An Ecotel Hotel, Ahmedabad Environment-friendly celebrations, the presents one of the best options for hosting surfacing trend mid-size functions A popular business hotel in Ahmedabad, The Fern- An The Fern- An Ecotel Hotel, Ahmedabad is the city’s only Ecotel Hotel, Ahmedabad is the ideal choice for all your environment-friendly property. We are also Gujarat’s first meetings, events, conferences, banquets and gala affairs ecotel hotel. The hotel does a lot of MICE business due from presentations to celebrations. The hotel offers the to its strategic location as well as the kind of services additional USP of hosting the most environment-friendly provided by the hotel. Ahmedabad has been recognised as celebrations, meetings and conferences in Ahmedabad a UNESCO World Heritage Site, making it the first Indian courtesy the award-winning environment sensitive city to be added to the coveted list. Ahmedabad as a practices we undertake that reduces tons of garbage location boasts of some of the biggest events of pharma, from local landfills and contributes to the city’s water technology, F&B industry and more. For events of very large and electricity resources. The hotel delivers exceptional scale, the city has a few bigger venues including Mahatma service, artful decor and an array of luxury amenities with Rakesh Dogra Mandir Convention and Exhibition Centre, GMDC Ground unparalleled environment responsibility. The hotel’s award- General Manager, The Fern- An Ecotel Hotel, and Helipad Ground. However, we present one of the best winning experience includes an exclusive club service, Ahmedabad options for hosting mid-size functions. The Fern- An Ecotel executive lounge, spa and indoor swimming pool which Hotel, Ahmedabad has three modern and classy venues attracts a major chunk of business travellers. for hosting these events. Conference halls in our hotel are We believe in not only handling any event organised at our equipped with all the latest services and facilities including hotel in the best possible way but also try to give them easy internet connectivity, projector for slide show a different experience. Food is our strength due to our presentation and other crucial means of communication, professional team of the two award-winning speciality among others. Our conference halls can accommodate restaurants. We offer theme-based lunches and hi-teas delegates ranging from 25 to 250 persons coming here during such events. We also have a location advantage as to attend the conferences. You can easily rely on us for almost everything including some of the biggest landmarks holding key corporate meetings and conferences of the of the city are within the vicinity. Gujarat Science City, business travellers. ISKCON Temple, Gandhi Ashram at Sabarmati, Ahmedabad One Mall, Sunset Drive-In-Cinema are very close to the hotel. Once the business traveller has finished his work, he can explore the city in the evening as most of the attractions are close by. JUNE 2019 9
Spotlight JW Marriott Kolkata is the ultimate trainings and sessions, through the philosophy of Meetings destination to host larger than life MICE Imagined concept. events, conferences and dream weddings JW Marriott Kolkata, located 16 km away from Netaji Compiling distinctive services which are Subhash Chandra Bose Airport, equidistant to the city appropriate for the substance of their centre and old business district that embodies luxury and gathering elegance. The hotel offers personalised service, coupled JW Marriott Kolkata, renowned for its extensive splendid with one of the largest banqueting facilities of 38, 370 sq. ballroom, also offers a 3200 sq. ft. Living Room. This is ft. area, making it the ultimate destination to host larger a residential-style venue comprising multifunctional than life MICE events, conferences and dream weddings. meeting studios, dining areas and an open kitchen, enabling With major locations in proximity to the hotel, the venue is guests to seamlessly accommodate business meetings, easily accessible by the guests and vendors enhancing the casual breaks, wedding rituals or host the multifarious utilisation of the area to host various gatherings and events occasions. Gaurav Singh under the same roof. We believe in strong marketing attributes of our General Manager, JW Marriott Kolkata The magnanimous pillarless grand ballroom, Sangam is products and facilities achieving greater awareness and spread across an area of 13,450 sq. ft. and accommodates visibility globally through various MICE forums helping us in up to 1,500 to 2,000 guests approximately. The hotel also generating queries on a wider scale. We engage with local has 281 spacious rooms with luxury amenities, which make tourism bodies and associations to bring our offerings to it a remarkable accommodation or venue choice for large the forefront through roadshows in various source markets. scales residential conferences and weddings. Also, the As business travellers are mostly running on a schedule, banquet spaces can offer voluminous work areas with we compile distinctive services which are appropriate wireless high-speed internet access enhancing the quality for the substance of their gathering. In-house dedicated of stay of our guests at the hotel. culinary team to design bespoke menus, meeting planners Our culinary expertise lies in captivating guests with supporting the event with the Meetings Imagined concept, tailor-made bespoke menus to suit the guest palate distinctive meeting set-up fulfilling guest expectations, and event type. We have speciality chefs from myriad video wall with multiple LED panels for multi-dimensional experiences with Marriott brand strength to fly in chefs presentations, events team help in elevating themed set from across the globe, crafting every delicacy to perfection up and decor elements, state-of-the-art video conferencing in absolute par with the choice of the patrons. The hotel facilities for vast audiences and dedicated concierge team ensures thematic set up planed intuitively for different to organise heritage walks of the city. Sheraton Grand Bangalore Hotel at Brigade to our focus on food quality and hygiene, all guests are Gateway is considered to be amongst the treated with our fabled Indian Hospitality, which is an choicest destinations for large scale events experience, we’ve learned, they have held dear over the Bengaluru is the MICE destination to be looked at in years. India. The city has a large number of convention spaces that can host events to the tune of 8,000 to 10,000 plus Creating themed experiences for our people. These convention spaces have the infrastructure customers to suit the mood of the event and to cater to all needs from high-speed internet and parking the flavour profile of the attending guests to other house-keeping and hygiene facilities as well. Sheraton Grand Bangalore Hotel at Brigade Gateway, being Bengaluru also has the room inventory in and around part of the Marriott family has been instrumental in driving these convention centres ensuring accommodation for all a lot of business travels into the city as we cater largely delegates with multiple budget options. to the IT and financial conglomerates that have set up Some five-star hotels also provide catering services, their base in Bengaluru. We offer a gamut of services on Rishi Kumar among which Sheraton Grand Bangalore Hotel at Brigade the property which include accommodation in tastefully Director of Operations, Sheraton Grand Gateway has carved itself a niche, earning recognition appointed rooms and suites, variety of delectable cuisines Bangalore Hotel at Brigade Gateway in the market owing to expertise honed over four years in dining options, large banqueting options for guests to of outdoor catering experiences at large format outdoor host conferences and social gatherings to the tune of 1000 catering events, at these convention centres. Our Grand guests. Ballroom is among the largest pillarless ballrooms in In addition to our above mentioned on property features, the city and is considered to be amongst the choicest we create themed experiences for our customers to destinations for large scale events. We are also among suit the mood of the event and the flavour profile of the the only hotels to have a pre-function area as large as attending guests. These experiences include but are our grand ballroom in addition to nine break-out venues, not limited to, curated menus, flamboyant displays and making it an ideal MICE venue, adding to the Bengaluru impeccable service to ensure unforgettable events for both MICE landscape in our signature Grand way. In addition the host as well as their guests. 10 JUNE 2019
Spotlight Grand Hyatt Kochi Bolgatty’s location and Offering curated destination experiences to event venues are the distinguishing factor our guests With Kochi being a prime destination, new flights are The large conferences and meetings hosted at the being added to Goa, Guwahati, Bhubaneshwar, Hubli, convention centre make it possible for us to act as Kolkata, Lucknow, Nagpur, Trichy, Ahmedabad and Jaipur. aggregators for the city’s other five-star hotels contributing Very recently Air Arkia has connected Israel and Cochin to the overall healthy growth of hospitality in Cochin. with direct flights to and from Tel Aviv. The destination is We have flexible indoor and outdoor event spaces. There connected to all major cities of India and abroad. We are are curated destination experiences suited for families purpose-built for destination weddings and large events. with kids, couples and women travellers such as sunset Our location and event venues are our distinguishing factor cruises on the traditional houseboats, treks to Thattekad for MICE owing to the backwaters, large lawns, indoor Bird Sanctuary, private visit of the majestic Athirapally spaces and more. The hotel is simply a 45-minute drive waterfalls and customised heritage tours of Fort Kochi and from the airport. We have customised activities, dedicated Mattancherry. There are customised activities for groups food tasting sessions, expansive cuisine options, detailed and business meets. Anish Kuttan Director of Operations, Grand Hyatt Kochi packages and curated menus for the guests. A multi- Bolgatty cultural team contributes to the overall experience of event planning and execution. ITC Gardenia has the city’s largest MICE venue MICE Promotional Offers are personalised which is the key USP according to the ever-changing demands of ITC Gardenia is an extremely MICE friendly hotel and the corporate or social segments our banquet offerings have been designed keeping the ITC Gardenia offers the best-in-class facility and features target consumers’ requirement in mind. The hotel takes that the city has to offer. We have undertaken certain its inspiration by the Garden City that Bengaluru is initiatives under our Responsible Luxury umbrella, each of referred as and conceived architecturally as a distinct which is unique to the brand and the city of Bengaluru, to building set in a garden atmosphere, with the interiors cater to the ever-growing MICE requirement. Alert Meets and exteriors amalgamating onto each other within the is a signature menu offering for Meetings & Conventions, realm of aesthetics and landscaping sensibilities. The is aimed at enabling guests with the luxury of making property is also Asia’s first LEED PLATINUM certified hotel, informed choices from a signature menu that focuses located centrally in the heart of Bengaluru’s central and on delicious, hearty and healthful, revitalising gourmet Debopriyo Sen commercial business district. We present our guests with preparations that use seasonal produce and the finest of Sales and Marketing Manager, ITC Gardenia distinctive rooms, culinary offerings and overall safety and ingredients. One Bite Wonder is bite-sized snacks, which Bengaluru security. are unique, small tastings of ‘Caringly sourced; mindfully We take pride in our large and versatile range of prepared’ snacks that underscore a well-being philosophy. banqueting facilities over two levels with independent MICE Promotional Offers personalised according to the access and the largest MICE venue in the city, The Mysore ever-changing demands of the corporate or social segment Hall, spread across an area of 5885 sq. ft. with five breakout we cater to, while offering the best of culinary showcase rooms, among which two are spacious boardrooms and signature service. Botania, The Terrace Garden sized equipped with the best audio-visual facility. at 732 sq. m is an outdoor banqueting venue offering beautifully manicured gardens that emphasise upon the true beauty of Bengaluru. JUNE 2019 11
In Conversation DBE DECIPHERING THE GROWTH CODE OF DUBAI’S DIVERSIFYING BUSINESS SCENE Intended towards further establishing Dubai’s repute as a premier business event destination, Dubai Business Events (DBE) is constantly working on raising the benchmark for hosting business events in the emirate. Steen Jakobsen, Assistant Vice President, DBE speaks about the convention bureau’s focus on attracting regional and international associations as they gear up to host a robust portfolio of business events in the year ahead. He also highlights that DBE while moving forward in tandem with an ever-evolving landscape of Dubai, has also ramped up efforts for its top source market India By Gagneet Kaur meetings, conferences and incentive programmes to market for visitors for the 4th consecutive year, with the emirate. We are constantly working on raising the over two million overnight visitors. This position is also benchmark for hosting business events in the city. A reflected in business events visitation, with India being few years ago, DBE established the Dubai Association the number one source market. What are the main aims and objectives Centre (DAC) as a joint initiative of the Dubai Chamber DBE has a dedicated representative office and team of DBE for strengthening the MICE of Commerce and Industry, the Dubai Department in India that is constantly working and connecting landscape in Dubai? of Tourism and Commerce Marketing (DTCM) and with planners, buyers and industry professionals Dubai Business Events (DBE), the city’s official Dubai World Trade Centre (DWTC). DAC’s aim is to from across the country to extend our efforts. Over convention bureau and a division of the Dubai become a gateway for international associations that the course of 2019, the DBE team and stakeholders Corporation for Tourism and Commerce Marketing, are looking to tapping into the rapidly transforming from Dubai is visiting cities in India including aims to attract business events from around the city and establish regionally headquarters in Dubai. Chennai, Bengaluru, Hyderabad, Kolkata, Mumbai, globe. Our aims and objectives include partnering with This December, DAC will host the second Dubai Pune, Ahmedabad and New Delhi. In addition, DBE local stakeholders, hosting international planners and Association Conference. participates in several industry specific conferences decision makers from the business events industry, and workshops across India to promote the emirate as attending relevant international trade and business Kindly elaborate on DBE’s newest host city for meetings and incentive programmes. events and enhancing our network globally. DBE also initiative of online venue finder. How is it offers corporations and associations, guidance and supposed to assist travel trade fraternity? What all do you look forward to from 2019? support in planning international business events in We are currently developing an online venue directory 2018 was a record year for DBE with a 62 per cent the emirate. for the city. The directory will offer a new city-wide tool increase in the number of delegates that will come To reach out to Indian meetings industry for meeting and conference planners to search for to Dubai over the next few years as a result of bid professionals, we have both inbound study missions, suitable venues for events of all kinds and sizes across wins. A 13 per cent growth in bids won indicated a giving planners and agents an opportunity to explore Dubai. In addition to standalone venues, it will also shift towards larger-scale events, and the estimated the latest offerings in Dubai, as well as roadshows incorporate meetings spaces across the city’s hotels. economic impact these successful bids are set to have across key cities in India itself, allowing us to engage The development of this tool will give stakeholders will be AED 1.2 billion over the coming years. Dubai won with them in their home market. In addition, we have across the city a new way of keeping their offerings on major bids last year including the World Congress of offices in India to ensure we are at hand to offer the radar of business event professionals while at the Gastroenterology set to take place in 2021 with a total advice and support to meeting and event planners same time giving the planners themselves a simple way of 6,000 delegates in attendance and many more. based in India who are interested in bringing their of finding options that meet their needs. Dubai is set to host a robust portfolio of business events to Dubai. events in 2019 which include: World Conference on What is the current position of India as Desalination and Water Re-use from October 20th to What are the new projects that DBE is a source market for DBE? What share of 24th, World Congress of Neurology from October 27th working on, in order to raise the benchmark revenue does India offer, at present? to 31st, International Academy of Astronautics Human of doing MICE business in Dubai? During the first quarter of 2019, Dubai welcomed in Space Symposium from November 11th to 14th, As the city’s official convention bureau, Dubai Business 565,000 overnight visitors from India. This built on the IFHIMA International Congress November 17th to 21st, Events’ main goal is to position Dubai as the premier 15.92 million international overnight visitors in 2018, as well as the Amway APAC Expo from December 9th host city for international business events and attract with India retaining its position as the largest source to 14th, among others. 12 JUNE 2019
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News INBOUND Kerala records seven pc rise in tourist Goa embraces India’s first Electric Vehicle Tourism arrivals in January to March 2019 As Goa welcomes India’s maiden Electric Tourist arrivals in Kerala shot Vehicle initiatives, the tourism sector in the up by 6.82 per cent in the first state witnesses a surge. Samarth Kholkar, quarter of 2019, as compared CEO and Co-founder, B: Live explains the to the statistics recorded last idea behind the initiative. B: Live is India’s year. The total number of tourist first Electric Vehicle tourism venture. arrivals (both domestic and foreign) “Our objective is to create a scalable and during January to March 2019, was profitable business by driving sustainable and 46,12,937 as compared to 43,18,406 Experiential tourism on electric Vehicles. We during the same period in 2018. are in the business of creating remarkable, The number of domestic tourists authentic and unique experiences through arriving in the state was 41,90,468 swathes of the state, affecting its the confidence of tourists,” said sustainable mobility on electric vehicles. as against the figures of 38,77,712 infrastructure that had a bearing Tourism Minister Kadakampally Our company offers experiential tours on during the corresponding period on the tourism sector. There Surendran. “The uptick in domestic electric cycles for tourists who are looking in 2018, registering an increase of was rampant apprehension that tourist arrivals is a strong for authentic and immersive experiences in 8.07 per cent. However, the arrival Kerala’s tourism would take a testimony to it.” Ernakulam, with Goa. This service has unique curated routes of foreign tourists suffered a dip long time to recover. But we were an increase of 108,169 domestic and experiences which allow the tourists to of 4.14 per cent. “Last year’s floods able to allay these apprehensions tourists, registered the highest discover the hidden gems with well-qualified were unprecedented in fury and by swiftly putting in place an growth among the 14 districts of tourist guides. The Electric Cycles ensure the devastation and it battered large effective action plan to win back the state. service is more inclusive,” said Kholkar. IRCTC offers affordable Shillong, Orchha makes it to tentative list of Guwahati Tour Package UNESCO World Heritage sites IRCTC Tourism offers a a visit to Don Bosco Museum, The historical town of Orchha range of tour packages to Lady Hydari Park and Wards in Madhya Pradesh has been destinations within the Lake. On the second day, included in UNESCO’s tentative country and abroad. IRCTC or travellers will proceed for a list of World Heritage Sites. Indian Railway Catering and day trip to Cherrapunji. Visits Surendra Singh Baghel, Tourism Corporation Tourism can be made to Elephanta Minister of Tourism & Narmada is offering Splendour North Falls, Nawkhalikai Falls, Valley Development Authority East Air Package - to Guwahati Mawsmai Caves Dwan Syiem (NVDA) shared in a statement and Shillong from Kolkata at View Point, Eco Park, Seven that a detailed proposal a starting tariff of INR 19,819 Sisters Falls and Ramkrishna was made by the tourism per person, according to its Mission. Day three will include department in collaboration palaces: Jahangir Palace, Raj website. The tour will be for a visit to Mawlynnong. In the with Archaeological Survey of Mahal, Sheesh Mahal, and Rai four nights and five days and evening, travellers will return India (ASI) and was sent to the Praveen Mahal -- and for its will commence from Kolkata back to Shillong for dinner UNESCO in this regard. Mandu concept of open bungalows, on August 10. The package will and an overnight stay. On is already included in UNESCO’s stonework windows, and include economy class flight the fourth day, they would tentative list. animal statues depicting the bookings of IndiGo. be taken to Guwahati and Orchha near Jhansi is one of culture of Bundelkhand. It is On the first day, passengers checked-in to the hotel. The the biggest tourist attractions the only place in India where will be flown to Guwahati on passengers can go for local in Madhya Pradesh and home to Lord Ram is worshipped as a an IndiGo flight from Kolkata sightseeing on this day. On some unique architecture and king with a dedicated temple and transferred to Shillong the fifth day, travellers would buildings. Nestled on the banks in his name called Sri Ram upon arrival at Guwahati. On check out from the hotel and of river Betwa, it was founded in Raja Mandir. The majestic River way to Shillong, the travellers will be taken to visit Kamakhya the 16th century by the Bundela Betwa flows through the town will be taken to Umiam Lake Temple. Later, they will be Rajput Chief, Rudra Pratap. of Orchha, enchanting visitors in Shillong, following check-in transferred to the airport for The town is also famous for its with a picturesque sunset view to the hotel, after which, the the return flight to Kolkata, two elevated minarets called while they explore the ruined individuals will be taken for according to IRCTC Tourism. Saavan and Bhadon and its four settlement. 14 JUNE 2019
Overseas UNCONVENTIONAL CONVENTIONS The new addresses for your next MICE trip One of the most significant facets of MICE tourism, today, is the need of discovering an accurately-suited convention centre. To accommodate this demand in today’s revived economy and a growing need for venues with widely accessible technology, convention centres across the globe are expanding to stay ahead of the curve. Incredible convention centres aren’t limited to the frequently-visited destinations anymore; MICEInsiders shares a few of the favourites that are emerging yet making it big By Sayanti Halder Fira Barcelona Gran Via Conference Centre, Spain It is a fact that Spain is beyond Churros, Paella, museums and flamingo dancing and the Fira Barcelona Gran Via Conference Centre is a perfect example of this fact. The Fira Barcelona Gran Via Conference Centre is located in a new business development area, very close to Barcelona airport and connected to the public transport network. It is a huge building with interesting modern designs and is one of the largest and most modern venues in Europe, designed by the Japanese architect Toyo Ito. Its outstanding features are its architecture, functionality and commitment to sustainability; it has one of the largest rooftop photovoltaic installations. The eight pavilions, connected by a walkway that channels the flow of visitors, provide cutting-edge services and logistics. 16 JUNE 2019
Overseas Milano Congressi or Milano Convention Center, Italy Milano Convention Centre (MiCo) or the popularly- known Milano Congressi is the congress centre in Milan, Italy. MiCo is home to the most important international association and corporate events that choose it for its features of 18.000 seats, 65 conference rooms and 50,000 square meters of exhibition space, organisational skills and the expertise, the cutting-edge technology, the variety and flexibility of the offer and the services. The spaces covering an area of almost 80,000 square meters are designed for maximum flexibility and the most intuitive connection of the areas, which is why all the rooms are modular and can accommodate from 20 to 4000 people in theatre style of seating. Vancouver Convention Center, British Columbia Located on Vancouver’s waterfront with a dramatic mountain backdrop, the award-winning Vancouver Convention Centre offers one of the most beautiful settings in the world and convenient access to all the major visitor amenities in the downtown core. As British Columbia’s flagship convention centre, the facility hosts over 500 events and welcomes thousands of attendees each year. Since its opening, their mandate has been to generate economic and community benefits for British Columbia through the management and marketing of the province’s premier convention and exhibition facility. To elevate Vancouver as the preferred convention destination, the Vancouver Convention Center is creating inspiring and sustainable experiences for its clients and visitors. Tivoli Congress Center, Denmark Tivoli Hotel & Congress Center is designed by Kim Utzon Architects and is one of Copenhagen’s largest congress and conference venues. The impressive Tivoli Congress Hall can accommodate up to 2,400 people and is particularly suitable for meetings, exhibitions, lectures and large company parties. An additional 52 conference rooms and two auditoriums of varying sizes can be combined in a myriad of ways and thus cover every need for events with a total of up to 5,500 participants. With a location in the heart of Copenhagen, Tivoli Hotel & Congress Center can give the meeting participants direct access to shopping, rides, museums, architecture and nature with minimal transport time. JUNE 2019 17
News OUTBOUND Indian groups to visit Ireland with Thomas Cook and Tourism Ireland Thomas Cook India is set to bring purposes spending almost three 650 Indian visitors to Ireland over times more than a leisure visitor – so the coming weeks. Four groups, we are delighted that Thomas Cook totalling 650, will travel to Ireland India has chosen Ireland for the here between now and early July. 2019 reward trip for these business The visiting groups represent MICE executives,” said Huzan Fraser professionals and are made up of Motivala, Tourism Ireland-India. “We top performing senior business know that companies such as Thomas executives, who travel to different Cook India are looking for truly overseas destinations each year, as a unique experiences for their reward reward for their performance over the programmes, so this visit is good previous year. In 2018, an estimated news indeed and presents us with an delighted with the amazing support handpicked unique inclusions and 45,000 visitors from India visited excellent opportunity to showcase from Huzan and Team Tourism engaging experiences that showcase Ireland. Ireland as a premier destination.” Ireland, that has been invaluable in Ireland to this critical segment of “Business tourism is one of the Rajeev Kale, President & Country our successful pitch and confirmation decision makers and travel influencers most lucrative forms of tourism, with Head- Holidays, MICE & Visa Services, of four prestigious corporate MICE and we look forward to sending many visitors travelling here for business Thomas Cook India, said, “I am groups to Destination Ireland. We’ve more such groups in future.” Kuala Lumpur Convention Centre reaches 15,000 events’ milestone As the Kuala Lumpur Convention Centre gears report also saw Kuala Lumpur climb to 34th up to open its expansion in July, the venue is for international meetings - up to four spots on proud of its contribution to Malaysia jumping the previous year and retain its 10th position one place to ninth in the Asia-Pacific and the in the Asia-Pacific and the Middle East region. Hong Kong registers a Middle East region according to the latest According to the Centre’s GM, Alan Pryor, “We ICCA (International Convention & Conference are delighted that, of the 68 meetings held in the growth of 7.3 per cent Association) Country and City Rankings 2018. city, 32 per cent or 22 were held at the centre, Malaysia held 134 meetings in 2018, which attracting more than 20,000 participants to from India moved the country up four places to 33rd Kuala Lumpur that contributed over RM 147 position in the overall ICCA rankings. The million in economic impact to Malaysia.” Hong Kong had registered a growth of 7.3 per cent from India as close to 83,000 Indian visitors arrived Thailand Travel Mart Plus (TTM+) 2019 into Hong Kong in Q1 2019. While Delhi, Mumbai and Bengaluru continue top three source markets; there concludes in Pattaya is a growing demand from Ahmedabad, Cochin and Pune. In 2018, 50 per cent of overnight visitor Thailand’s most important B2B travel trade new sense of direction in a rapidly evolving arrivals were from the young mid-career segment show, the Thailand Travel Mart Plus ‘Amazing and highly competitive global environment. and we also saw growth in a family segment that Gateway to the Greater Mekong Subregion’ The overall focus of the show was Thailand’s contributed close of 34 per cent of overnight visitor (TTM+) 2019, kick-started on June 5. Under emerging destinations nationwide, 55 arrivals from India with an average length of stay of the theme of ‘New Shades of Emerging provinces with spectacular beauty, heritage, four nights. Destinations’, TTM+ 2019 has attracted a total cultural and culinary attractions. Puneet Kumar, Director, Market Development of 351 buyers (including 50 Indian buyers), Yuthasak Supasorn, TAT Governor said, “This (India) at Hong Kong Tourism Board (HKTB) shared, 371 sellers, and around 130 international and year’s theme reflects a strong continuation “We want Hong Kong to stay on top of mind among domestic media. For the second consecutive of our long-standing strategy to promote our Indian travellers and to continue building their year, the event is being held at the Ocean emerging destinations with the aim of creating affinity towards Hong Kong. In 2019, our focus is to Marina Yacht Club, Pattaya, the biggest marina jobs and distributing revenue nationwide, efficiently communicate and engage with the young in Southeast Asia. The mart that lasted for from major cities to local communities, while affluent Indian travellers to bring alive Hong Kong’s three days, came back this year in a bigger creating sustainability by balancing the core experiences such as living culture and festivals, and brighter format that clearly reflects the number of visitors to the destinations.” rejuvenated local neighborhoods, soft adventure and more.” 18 JUNE 2019
News OUTBOUND Oman Tourism conducts three-city India roadshow Continuing its outreach in India, the and inbound arrivals from India have Ministry of Tourism, Oman conducted significantly increased in the last few roadshows in Bengaluru, Pune and years. India represents a substantial Mumbai. As part of this exercise, and vast market for Oman, given the the Ministry along with destination high percentage of travellers willing management companies, hotels, to travel abroad and experience new attraction operators and Oman Air destinations. We have been observing connected with over 200 notable a steady year-on-year increase in travel and tour companies. The tourist arrivals to Oman from India interactive platform, with pre-fixed and are extremely pleased with the meetings, allowed trade partners consistent growth. While Mumbai is s to network and learn more about one of our primary source markets, and Oman fits the bill perfectly.” In Keeping up with this growth trajectory, the diverse product offerings and Bengaluru and Pune have shown 2018, Oman recorded 12.37 pc growth Oman has already witnessed a 17 per experiences that Oman has to offer. immense potential as we see a rise in Indian tourist arrivals with 357,147 cent increase in the period of January Lubaina Sheerazi, India in the number of outbound travellers travellers visiting the country vis-à- to April 2019 with 130,011 Indian Representative, Ministry of Tourism, from these cities. They are constantly vis 317,844 in 2017 making India as visitors to Oman in comparison to Oman said, “Tourism is on the rise on the lookout for unique destinations the second highest source market. 111,123 during the same period in 2018. AWEX, Visit Brussels and Wallonia Belgium Tourism organised an educational workshop Wallonia in India (AWEX Mumbai), Visit Brussels and Wallonia Belgium Introducing Wallonia to the audience, Emmanuelle Timmermans, Trade and Tourism jointly organised a destination training workshop in association Investment Commissioner from AWEX said, “We realised that even regular with Maratha Chamber of Commerce Industry and Agriculture and TAAP in visitors to Belgium are not always aware of some of the hidden gems of Pune, recently. The presentation highlighted the hidden gems of Belgium. Belgium. One of those is the new sensational city of Dinant, which was voted one of Europe’s Best Destinations in 2019.” She highlighted the most popular tourist attractions in Wallonia. Talking on Belgium’s promotional goals for 2019 and 2020, Timmermans said, “We would like to attract an increased number of visitors from India to our Region. Wallonia tourism is truly hidden as many truths are unknown to the world. Tourism trends are changing now, tourists believe more in unique experiences such as amazing activities, beautiful memories and mysterious places. Wallonia is one destination for all generation group and for all type of tourism interests let it be, FIT, Luxury, family, MICE or educational tourism, Wallonia has lots to offer to everyone.” Botswana implored to adopt the MICE strategy for the development According to a recent report, MICE can make its potential benefits for Botswana is not only Botswana a leading tourism destination, an African desirable, but also needful,” she added while diamond capital and contribute to sustainable commenting that the growth of such segment had tourism development, African Tourism Partners, made the development of MICE tourism relevant. Chief Executive Officer (CEO) Kwakye Dankor Botswana was strengthened revenue could has said. Speaking during the MICE symposium be earned and unemployment would be solved. in Gaborone on June 3, 2019, Dankor said that Dankor pointed out that there was a lack of worldwide practice showed that every fourth appreciation and understanding for the tourism trends in tourists’ demands created possibilities individual out of tens of millions people goes abroad industry saying other countries especially the for many countries to be competitive in the on a business trip once in a while. “International Asian and European countries had made the international market, adding that business travel practice in Meetings, Incentives, Congresses, tourism industry a priority hence they received managers expected business travel to increase in Exhibitions (MICE) tourism development and more arrivals of tourists. She stated that the new the coming years. 20 JUNE 2019
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News TRADE IMEX FRANKFURT 2019 Redefining Purpose and Partnerships The worldwide exhibition for incentive travel, meetings and events return to Frankfurt that recreated a wider platform for the top MICE players across the globe between May 21 and 23 2019, bringing together destinations, venues, tech providers and more, recently at Messe Frankfurt, Germany. Among the many exhibitors, New Zealand, Senses of Cuba, Barcelona Convention Bureau, Visit Brussels, Kempinski Hotels, Melia Hotels and Latvia. During the three days of the trade show, planners met with more than 3,500 suppliers from every sector of the global meetings and events industry. The event has been hailed as a success with over and above 300 international key MICE players concern that greenwashing and the perception of preshow education day, ‘EduMonday’ that took attending. Guests enjoyed networking with key events as wasteful and could decrease demand place on May 20 included ‘She Means Business’ - a industry professionals and also experience a real for events in the future, particularly if these issues conference celebrating the role of women in the hologram in action, sharing thoughts on the present become a political focal point around the world. A meetings industry. EduMonday began with a keynote as well as the future MICE event technologies, common refrain across IMEX Frankfurt has been speaker after which, the programme offered as well as win unique round trip to Oman. not only the value of events to destinations but also learning opportunities in the industry in both IMEX Frankfurt 2019 was hosted at the Mantis the narrative that the sector will continue to grow German and English. Also, on May 21, Ovation Global Roofgarden, Frankfurt. quickly in a time of relative economic uncertainty. DMC, Marriott International, Dorier Group and Oman At IMEX Frankfurt this year, the usual parade of Not everyone buys into this narrative, though. Tourism Board (Ministry of Oman) hosted the second promotion and celebration was on display around The four-day event of 2019’s edition of IMEX in edition of ‘TechnOvation’, the only tech after work the show floor. Concern about the industry’s Frankfurt also featured many of the content ideas event at IMEX Frankfurt. Marriott International future, though, was common in discussion with and feedback, received this year. Reflecting current together with Oman Tourism also offered a prize leaders, particularly in the areas of sustainability trends within the events industry and the world of direct flight and accommodation for three-days and the health of group bookings overall. This year, at large, topics such as diversity and inclusion, and night stay in the fabulous W Muscat in Oman, sustainability became a stronger focus for the collaboration and co-creation plus the circular part of Marriott International. This prize enables the meetings and events sector but some raised the economy were explored. In addition to this, IMEX’s winner to experience first-hand one of the premium destinations offered by Ovation Global DMC. IMEX Chairman Ray Bloom described the 2019 show in Frankfurt, which drew to a close on 23 May, as “an outstanding week of business, learning and experiences to stir the imagination”. The IMEX Chairman claimed the show as the largest ever IMEX. “There had been approximately 4,500 exhibitors and 3,800 hosted buyers”, he said. IMEX CEO Carina Bauer picked that the experiences in the new Discovery Zone and fresh ideas in the Red Lab and the new technology as show standouts. The social side of the show included a five-kilometre IMEXrun, Association Evening and SITE Nite, while the gala dinner saw major industry awards handed out. The dates for 2020’s version of IMEX Frankfurt got announced as on May 12 to 14, 2020. 22 JUNE 2019
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