Hospital Partner Resource Guide - Red Cross Blood
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Hospital Partner Resource Guide
Table of
Contents
Introduction Product Packing and Shipping
Customer Services Packing Red Blood Cells
CONNECT Packing Frozen Plasma
CONNECT User Guide Packing Platelatephereses
HIPPA Statement
Procedures Facility Identification Numbers
CONNECT Log nI
Product and Services
Managing A Shortage
FIN Active FIN Barcode
Manual Shipping Form List FIN Bar ode 2021
Medical Release Form Product Codes
ContingencyProcedures
Product Codes
Products and Services CPT Codes
List of Products and Services HCPCS Codes
HospitalImplementation Guide Label Examples
Laboratory Services Product and Services Sample
Labels IRL Label Examples
Immunohematology Reference Laboratories HLA Label Examples
Red Blood Serology
Blood Bank Resources and Documents
Human Leukocyte Antigen
Guides
Platelet Serology
Transfusion Hospital Manual
Testing Algorithm
Circular of Information
National Molecular Laboratory
Compliance Statements
Neutrophil Laboratory
TRALI
Patient Services
BacT
Direct Patient Care
Certificates
Autolougus and Directed Donor Information
Biologics License
Education Services Forms and Certificates Log In
SUCCESS Billing and Reconciliation
SUCCESS Log In Billing Invoice
Patient Blood Management Central
Services Compendium Application Guide and Enrollment Form
Compendium Guidelines Invoice Central Log In
TPG Mobile App Invoice Manual
Medical Directors Partnering Opportunities
Packing and Shipping
Blood Drives
Packing and Shipping Information
Annual
Packing and Shipping Documentation
Campaigns
Packing Slips
Packing Chart Validation Sound The Alarm
Shipping Letter Missing Types
Hospital Partner Resource Guide
Introduction
To best serve our hospital partners, the following comprehensive resource
guide is provided to facilitate access to all the American Red Cross service
areas. All product and service information ranging from ordering and invoice
payment to reference lab and medical consultation is available below along
with essential points of contact available to address your every need.
At the American Red Cross, maintaining our standard of quality is our
highest priority, and the work we do every day reflects that commitment to
our hospital partners. For any additional information or to inquire about
specific products and services in your service agreement, please reach out
to your local sales repetitive.
Hospital Partner Resource Guide
Customer
Service
CONNECT
CONNECT is the Red Cross’s online order management platform, designed to
address all your hospital partner needs and grant direct access to efficient
and effortless order placement and inventory management.
The CONNECT platform is a single point of service for on-line ordering of all
product and service, including HLA, IRL and molecular testing services. Other
features include status tracking of all placed orders, product transfers and
transfer partnership, Par level ordering, return authorizations and credits
requests and customer concern submission.
With regular software releases, we continue to add features that enhance
functionality and benefit to our hospital partners that you can learn about
through the Connect User Guide.
Connect User Guide
Download the latest version of the Connect user
guide
HIPPA Statement
If a product quality issue is identified, (broken, hemolyzed, lipemic), please
complete the product quality service order in Connect
Log in to CONNECT
Don't have an account? Please contact ConnectHelp@redcross.org for help. Forgot
your password? Ask your Hospital Admin for assistance or contact ConnectHelp.
Hospital Partner Resource Guide
Customer
Service
Managing a Shortage
All fulfillment issues related to blood product shortages will be managed by:
• Initiating a request for products from the Red Cross national network of 36
Blood Services Regions.
• Facilitate moving product to the hospital from a nearby hospital.
• Contacting blood providers across the country.
• Suggest an equivalent product for consideration.
• Offer medical consultation to triage the shortage and assess the patient’s
needs.
• Provide the hospital with timely updates until the shortage is resolved.
Manual Shipping Form
In the case medical release is necessary, hospital partners can log in to
CONNECT to fill out a medical release form. You can also find a copy of the
medical release form below.
Medical Release Form
Hospital Partner Resource Guide
Order
Management
Contingency Procedures
When the Red Cross computer is not operational, we ship following
manual procedures. The Red Cross will only ship products that are needed for
STAT orders and will delay standing or stock orders.
Cellular Phone
During severe weather alerts and building evacuation alarms, it is the Red Cross
policy to transfer from land line phones to a cell phone and evacuate the
department. The Red Cross also backs up its land phone lines with the cell
phone in case the land lines are not operational, please find them on the contact
sheet of the manual
Quarantine
In the event the Red Cross identifies a large non-conformance, whether with
supplies/equipment, collection or manufacturing procedures, testing procedures
or large donor population concerns; the Red Cross might ask that a hospital
quarantine blood products at the hospital location rather then returning products
to the Red Cross. Hospitals should have procedures in place to quarantine these
products from the product that is still acceptable for transfusion.
Adverse Reactions
In the case of an adverse reaction call the Red Cross Donor Client Service
Center (DCSC) at 866-236-3276.
Hospital Partner Resource Guide
Products &
Services
The American Red Cross is the largest single collector, manufacturer, and
distributor of blood products in the United States, supplying more than 8 million
products to approximately 2,500 hospitals nationwide We provide a
comprehensive offering of blood products, including rare blood types, STAT
deliveries and 24/7customer service along with personalized account
management to continuously serve your total hospital needs.
For a list of specific products and services that may not be included in your
service plan, please contact your representative.
List of Products and Services
Download the complete products and services brochure
Hospital Implementation Guide
Hospital Partner Resource Guide
Laboratory
Services
With more than five decades of experience, the American Red Cross is the
largest among blood providers of comprehensive patient testing services in the
United States. Our coordinated system of more than 50 testing laboratories
offers synergized expertise and consultation across a nationwide network,
including specialty labs.
Immunohematology Reference Laboratories (IRL)
With decades of experience in transfusion medicine and serology, the Red
Cross offers the expertise and technology to help you achieve the best
possible outcomes for your patients. You can gain access to a world-class
network to assist with routine and complex serological cases and a dedicated
laboratory to assess new products.
Red Blood Serology
Learn more about our IRL services
here
Human Leukocyte Antigen (HLA)
American Red Cross Blood Services is dedicated to providing the safest, most
cost-effective blood products and services. Our HLA laboratories provide
comprehensive and state-of-the-art HLA services supporting hematopoietic
cell transplantation (HCT), Solid Organ Transplantation, Transfusion, Disease/
Drug Association Study, Vaccine research, and more.
Platelet Serology
Learn more about our IRL services here
Testing Algorithm
Hospital Partner Resource Guide
Laboratory
Services
National Molecular Laboratory
The American Red Cross AABB-accredited CLIA licensed National Molecular
Laboratory offers state-of-the-art testing services and expertise to help you
care for patients in challenging situations. We support complex antibody
identifications, help guide selection of compatible donors and determine risk of
alloimmunization to blood group and platelet antigens
Molecular Testing
Learn more about our molecular testing services here
Neutrophil Laboratory
The Red Cross National Neutrophil laboratory areas of expertise include
granulocyte antibody screening, extended antibody identification (MAINA),
HLA antibody screening and drug antibody testing.
Neutrophil Testing
Learn more about our neutrophil testing services here
Hospital Partner Resource Guide
Patient
Services
The Red Cross plays a leading role in protecting the safety of blood donors and
patients and ensuring the availability of blood. It works to find rare blood donors to
meet the specialized needs of patients all over the country.
Direct Patient Care (THAP, Photo, Stem)
The American Red Cross offers a full array of direct patient care services:
therapeutic apheresis, perioperative cell salvage, HPC harvesting/freezing/
storage, therapeutic phlebotomy and a hemovigilance system to monitor and
report adverse outcomes.
Autologous and Directed Donor Information
Perioperative Autologous Cell Salvage (PACS) services are recognized as a key
component of blood management programs and are an effective transfusion
option for surgical patients who need blood transfusions. Our PACS programs
provide the necessary equipment and disposables for the PACS services that they
perform, which reduces the hospital’s need for capital expenditures and inventory
costs.
Autologous and Directed Donor Brochure
Download here for more information
Hospital Partner Resource GuideEducational
Services
SUCCESS
SUCCESS is a comprehensive suite of educational resources comprised of
online instruction, industry publications, and learning events, designed for
physicians and laboratory professionals in the areas of blood banking and
transfusion medicine.
Courses are developed by nationally and internationally recognized
transfusion medicine physicians and blood banking experts and are accredited
by the Accreditation Council for Continuing Medical Education (ACCME).
Our courses are available free-of-charge and accessible for self-study at your
convenience.
Log in to SUCCESS
Please note that hospitals will need a code in order to log in.
We encourage you to visit the website periodically to review new and updated resources. If you
have questions regarding SUCCESS, please contact success@redcross.org
Patient Blood Management Services
The Red Cross offers Patient Blood Management (PBM) leadership. With a
number of medical directors who have specific PBM expertise, Red Cross is
ready to help assess, educate, and provide guidance to support the
development and achievement of hospital blood management goals,
particularly in the arena of improved utilization of group O red cells and AB
plasma.
Hospital Partner Resource GuideEducational
Services
Compendium Application
The Compendium is intended as a reference work for practitioners of transfusion
medicine. Guidelines reflect the authors’ understanding of relevant literature and
other publications such as the Circular of Information. We hope that the
Compendium becomes an essential educational resource and reference guide for
transfusion management of your patients.
A Compendium of Transfusion Practice Guidelines
Download the complete TPG Guidelines here
TPG Mobile Application
Click here to download
Medical Directors
The Red Cross offers unparalleled transfusion medicine expertise with more
than 30 Medical Directors across the country. These experts in transfusion
medicine are available for consultation, provide guidance and educational
seminars.
Medical consultation are available 24 hours a day, 7 days a week on all aspects
of transfusion medicine.
Medical Directors
Learn more about our medical directors team and how to contact them here.
* Coding and reimbursement issues and questions are usually directed towards Red Cross accounts managers.
Specific issues relating to immunohematology can also be directed towards experienced immunohematology
medical technologists, including two with SBB certification.
Hospital Partner Resource GuidePacking &
Shipping
Packing and Shipping Information
Overview
The American Red Cross packs blood products in qualified boxes. The boxes
have been qualified to ensure products are maintained at the required shipping
temperatures.
Shipping temperature requirements are slightly different then storage
temperatures and the following table will outline differences:
The packing procedures (included at the end of this section) must be followed
to ensure product temperatures are maintained during transit.
If products are received out of shipping temperature range or they are packed
incorrectly, notify Red Cross Customer Service. These products will be
managed based on the non-conformance. In emergency situations, the
products will be released following our medically-approved procedures.
The Red Cross boxes are reusable and will be rotated during routine
deliveries. Please please order box pick up via connect service order.
Hospital Partner Resource GuidePacking &
Shipping
Packing and Shipping Documentation
Each box that originates from the Red Cross contains a detailed packing slip.
Hospitals should verify container contents against the packing slip. If a
discrepancy is found, immediately contact the Red Cross customer service.
Packing Slips
Best of Practice
When shipping blood products using overnight couriers, the shipping facility
should pack the products using the configuration that allows the longest transit
time.
Preconditioned Temperature Stabilizing Packs
Temperature stabilizing packs (TSP’s) used in shipping are preconditioned to
appropriate temperatures based on the products being shipped. For example,
when shipping platelets, the TSP’s are preconditioned to a temperature
between 20.0 C and 24.0 C. Precondition TSP’s by storing them in the
appropriate temperature before use.
Hospital Partner Resource GuidePacking &
Shipping
Packing Limits
Shipping box qualifications were performed based on volume dependency, not
the number of products or bags. The following chart provides minimum and
maximum volume for each shipping container. The determining factor for the
packing load is volume, not the number of bags included in the shipment.
Packing Chart
Validation Shipping Memo
Product Packing and Shipping Procedures
In circumstances that require repacking after receipt of shipment, such as
transferring amongst hospitals, or if products need returned, please follow the
packing instructions.
Shipping Red Blood Cells
Complete packing instructions
Shipping Frozen Plasma
Complete packing instructions
Shipping Plateletphereses
Complete packing instructions
Hospital Partner Resource GuidePacking &
Shipping
Facility Identification Numbers (FINS)
A list of applicable Facility Identification Numbers are available in the links
below to upload in your hospital inventory system.
Products and Services FIN
Active FIN Barcode List
Upcoming Facility Identification Numbers (FINS)
As part of an geographic realignment initiative taking place in 2020, FIN s will
be updated to a new series,. This change will require you, our hospital partners,
to update your systems by adding the new list of FIN codes attached below by
2021.
FIN Barcode 2021
Hospital Partner Resource GuidePacking &
Shipping
Product Codes
We recommend hospitals load all product codes for flexibility and management
of product receipt.
Product Codes
NOTE: The Product code file references the page number of the label
examples below
CPT Codes
HCPCS Codes
Label Examples
We recommend hospitals load all product codes for flexibility and
management of product receipt.
Products and Services Sample Labels
IRL Label Examples
HLA Label Example
Hospital Partner Resource GuideBlood Bank
Resources and
Documents
Guides
Hospital Manual – Transfusion Services Customer Handbook
Circular of Information
Compliance Statements
TRALI
BacT
Hospital Partner Resource GuideBlood Bank
Resources and
Documents
Certificates
Each American Red Cross Blood Services region holds an FDA registration and
is AABB accredited.
Our five HLA labs are Clinical Laboratory Improvement Act (CLIA) certified and
accredited by agencies such as American Society for Histocompatibility and
Immunogenetics (ASHI) the New York State Department of Health, the Florida
Health Agency, State of California Department of Public Health and received a
contract award from the National Marrow Donor Program (NMDP).
Our specialty labs (National Molecular, Neutrophil and Platelet Serology) are
licensed nationwide. The NML is AABB-accredited, CLIA-certified, and licensed
by the Department of Health of multiple states. Many of our IRLs are licensed in
multiple states.
Our Stem Cell Processing Laboratories in Philadelphia, PA; Portland, OR; Salt
Lake City, UT; and Norfolk, VA are accredited by the Foundation for the
Accreditation of Cellular Therapy (FACT).
Biologics License
Forms and Certificates
Visit RedCrossBlood.org for the most up-to-date forms and certificates at
your convenience.
Hospital Partner Resource GuideBilling &
Reconciliation
Billing
Invoices are produced for products purchased and services performed 4 times
each month. Daily reconciliation is performed to validate that all products are
passed to the Billing System from the Distribution department to insure all
product transactions are correct. When invoicing for Lab Services alone, the
test performed is manually entered into the invoice along with the patient name,
if requested, by the hospital.
Invoice Central
The most efficient method of payment is through ARC’s Invoice Central.
Customers enrolled in Invoice Central can receive and pay their Red Cross
invoice electronically. Red Cross also offers a network of 5 national lockboxes
where customers remit payments for invoices via check of ACH. These
payments are interfaced daily and if received with a valid invoice number the
payments apply automatically through the interface process.
Your Account Manager can provide you more details on any of these payment
methods.
Invoice Central Guide and Enrollment Form
Download invoice samples and reconciliation procedures in this manual.
Log in to Invoice Central
Don't have an account? Please contact your representative for help.
Invoice Manual
Invoice Manual
Download invoice samples and reconciliation procedures in this manual.
Hospital Partner Resource GuidePartnering
Opportunities
Blood Drives
The Red Cross needs to collect more than 13,000 blood donations and more
than 2,500 platelet donations each day. The blood collected helps millions of
patients across the country. 84 percent of blood donations are given at blood
drives - hosted by generous sponsoring organizations and hospital partners.
Consider partnering with the Red Cross to host a blood drive today.
You can also support a blood drive by: rolling up your sleeve and donating,
supporting those who donate by volunteering, or pledging to support our efforts
by posting to your social networks about this great community initiative.
Annual Campaigns
Sound the Alarm
Sound the Alarm is Red Cross’s National Annual Signature Event. Together, we
will install thousands of smoke alarms major cities across the U.S. Along with our
network of volunteers, we work to make homes safe against home fires.
We need everyone’s help to make this event a success. Here are ways you can
get involved:
Volunteer
Volunteers are needed to do many things on the day of the installation event such
as help operationally, serve as a greeter for other volunteers, and fulfill one of
three roles on the home visit installation team- Installer, Educator, or Reporter.
Hospital Partner Resource GuidePartnering
Opportunities
Fundraise
We are hoping to get 100% participation from staff through our peer-to-peer/
CrowdRise fundraising campaign. This is an opportunity to invite your friends
and family to support Red Cross, Sound the Alarm, and your installation
efforts.
Donate
Red Cross’s home fire campaign, including Sound the Alarm, with a personal
contribution. Spread Awareness Share home fire safety and Sound the Alarm
information on social media and encourage others to get involved.
Sound The Alarm
Click for more information on our annual event.
Missing Types
Missing Types leverages an international movement to build awareness of the
need for new blood donors through striking visuals that illustrate the critical role
every prospective blood donor has in ensuring lifesaving blood products are
available to patients. Every year we ask iconic corporate and civic brands,
celebrities and influencers to remove the A, B and O – the main blood groups –
from signage, websites and other public-facing platforms during the campaign
period to help raise visibility.
The Missing Types’ campaign goal is to inspire thousands of people to make
blood and platelet donation appointments, with at least 50,000 of those
individuals being new donors.
Missing Types
Click for more information on our annual event.
Hospital Partner Resource GuideYou can also read
