Google Cloud Partner Ecosystem - A research report comparing strengths and advantages of Google Cloud partners - 2023 IPL Brochure Report
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Google Cloud Partner Ecosystem A research report comparing strengths and advantages of Google Cloud partners BROCHURE —| —MARCH 2023 —| —AUSTRALIA, BRAZIL, EUROPE, U.S.
Table of Contents
Introduction 3 Advisor Involvement
Advisor Involvement - Program
Description14
About the Study Advisory Team 14
Quadrants Research 4
Definition 5
Quadrants by Region 10
Invited Companies15
Schedule 11
About our Company
Client Feedback
& Research18
Nominations12
Contacts for this
Study13
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 2
Introduction
Google Cloud is one of the world’s most Given Google Cloud’s proven expertise in AI avv
prominent public cloud and technology technologies and algorithms, enterprises
providers. The technology giant’s capabilities prefer service providers with demonstrated
and services have evolved rapidly in recent capabilities in developing, testing and
years, with Google Cloud supporting the data running machine learning (ML) and big
workloads and applications of several leading data applications on the platform. Other
enterprises. It has significantly advanced requirements include a strong delivery track
application modernization by developing record and the ability to provide quality talent
Kubernetes, an open-source container and staff certified in GCP. Enterprises also look
orchestration platform. It has also pioneered for providers to help develop new industry use
developments, tools and assets in data cases, implement collaborative and productive
analytics and machine learning. hybrid work models, and develop effective tools
and systems to meet environmental, social and
Despite these advances, many enterprises governance (ESG) goals.
struggle to fully integrate the Google Cloud
suite of technologies and capitalize on the
platform’s rich native tools and features.
They therefore seek assistance from the
ecosystem surrounding Google Cloud, a
community of global system integrators
(GSIs), IT-managed service and consulting
providers and ISVs. These providers have many
capabilities and specializations, including
migration and implementation, licensing and
cost management, governance and security,
application development, machine learning,
automation and citizen development.
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 3
Quadrants Research
The ISG Provider Lens™ Google
Cloud Ecosystem 2023 report offers
Implementation and Integration the following to business and IT
Services decision makers:
• Transparency on the strengths and
weaknesses of relevant providers.
Key focus Data Analytics and Machine
• A differentiated positioning of providers by
segments on their competitive strengths and
areas for Learning portfolio attractiveness.
Google Cloud
• Focus on different markets, including
Australia, Brazil, Europe and the U.S.
Ecosystem Managed Services Our study also serves as an important
decision-making basis for providers in terms of
2023. their market positioning, key relationships, and
go-to-market considerations. ISG advisors and
enterprise clients also use information from
Simplified Illustration Source: ISG 2023 SAP Workloads
these reports to evaluate their current vendor
relationships and potential engagements.
Workspace Services
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 4
Implementation and Integration Services
Definition
This quadrant assesses GSIs and IT providers Eligibility Criteria across hybrid and multicloud
that offer migration, implementation, systems, such as for regulatory
1. Experience in designing, building
modernization and integration services for data compliance purposes
and migrating applications and
workloads and applications on the GCP. The
data warehouses on Google Cloud 6. Support for cloud-native
services include: design, build and migration
application development and
services; developing cloud-native applications; 2. Offer robust security and data
data warehouse migration and modernization; microservices
governance protocols
support for hybrid and multicloud deployments 7. Experience in application
(including via Google Anthos); data security 3. Experience in authentication
programming interface (API),
and governance models and protocols; and and access management
automation, data science, AI and
developing data science capabilities and technologies
machine learning
machine learning tools. These services help
4. Experience in Google’s site
clients achieve goals such as lowering data 8. Experience in measuring and
reliability engineering
storage and management costs, improving optimizing cloud-related carbon
scalability and control over disparate data (SRE) principles
emissions on the GCP
sources, expanding the scope of machine 5. Experience in designing and
learning, enhancing data by joining internal data operating platforms for highly
with external data sources, monetizing data
segregated data workloads
and deriving insights from the organization’s
data. Providers are also increasingly adding
intelligent automation features and FinOps
tools to help enterprises keep cloud costs
under control.
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 5
Data Analytics and Machine Learning
Definition Capabilities around new data architectures,
such as data meshes, are becoming crucial Eligibility Criteria 6. Number and reputation of case
This quadrant assesses providers that
as organizations are moving away from legacy studies and client examples
showcase strongly differentiated capabilities in
data warehouses and data lakes. In line with 1. Scope and use of relevant
leveraging big data technologies and machine about DAML services and
industry-leading innovations in the tech tools and technologies
learning, especially in bleeding-edge deep solutions on GCP
ecosystem, such as DALL-E and ChatGPT,
learning algorithms and API libraries available 2. Integration and innovation of
leaders in this quadrant are expected to 7. A point of view around recent
and accessible through GCP. These include holistic DAML services and
develop a wide range of industry and point developments in machine
Tensorflow, Dialogflow, Kubeflow, BERT, GLaM, solutions
solutions using Google Cloud’s DAML features. learning, such as large
MURAL applications, federated learning
Some of these solutions include use cases for 3. Availability of practices and language models
algorithms, Vertex AI, AutoML, responsible and
computer vision and their combinations with programs to upgrade skills
explainable AI, computer vision, augmented
conversational AI. 8. Strong focus and expertise in a
reality (AR), virtual reality (VR) and extended and boost customer success
broad range of GCP’s AI-driven
reality (XR) applications and IoT. The providers (for example, consulting or
tools to help enterprises move
should demonstrate foundational capabilities best practice frameworks, ROI
away from conventional data
in big data and machine learning on GCP at identification and business
management practices and
scale. These capabilities can include using case development)
CloudSQL, Cloud Dataproc, BigQuery, Cloud
frameworks
4. Availability, experience and
Datalab and Datastore, running and developing 9. Focus on building industry-based
solutions/services on the migrated workloads certifications of resources and
solutions to resolve industry-
from MySQL, Hadoop, Spark and Hive on GCP, competencies in the GCP
specific business problems
large language models, transformers and DAML-related tech stacks
autoencoders, Programming By Example (PBE)
5. Availability of GCP-focused
and Few-Shot Learning (FSL) algorithms.
offerings, roadmaps and
innovations (current and planned)
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 6
Managed Services
Definition reliability engineering (SRE) and platform
reliability engineering (PRE). The maturity of
The quadrant assesses managed public Eligibility Criteria 6. Strength of the provider’s
managed services offerings for GCP can also
cloud service providers offering professional partnership with Google Cloud,
include usage and impact of innovative IPs and 1. Experience in designing, building
and managed services to augment Google’s measured by the number
tools and service delivery frameworks. These and managing public and
built-in capabilities, including IaaS and PaaS.
include: cloud FinOps, automation tools to and category of relevant
multicloud environments with a
The professional and managed services
improve service availability and resilience, cloud certifications, duration of its
include orchestration, provisioning, real-time focus on Google Cloud Platform
and data security, regulatory compliance and relationship with Google Cloud
and predictive analytics, and monitoring 2. Supporting the development and evidence of strategic
governance tools.
and managing a customer’s public cloud of software code, cloud native cooperation between the provider
and multicloud environments. The goal is
architectures and legacy and Google Cloud
to maximize the performance of enterprise
system integration
cloud workloads, reduce costs and ensure 7. Proven use cases or proofs of
compliance and security. 3. Experience in implementing both concept (PoCs) in healthcare,
Service providers typically offer significant Agile and DevOps and integrating sustainability, banking, financial
levels of automation and transparency over the with clients’ existing processes services and insurance (BFSI)
managed cloud resource pool to customers
4. Experience in API automation and other industry verticals
using specially developed or licensed cloud
management platforms and tools. SLAs for
and cloud analytics
managed services normally encompass a wide 5. Possess well-developed security
range of services to drive business value, such practices and capabilities
as data management and governance, machine
learning capabilities, and ESG and sustainability
tools and assets. Managed service providers
also have teams well-versed in GCP-native
skills such as cloud-native operations, site
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 7
SAP Workloads
Definition are realizing value from SAP on GCP, in terms
of higher cost efficiency, improved accuracy
This quadrant assesses service providers that Eligibility Criteria 5. Ability and willingness to
and speed of enterprise business processes
offer provisioning and ongoing operations support hybrid cloud and hybrid
running on the SAP tech ecosystem, and 1. Scope and depth of service
for SAP systems, such as SAP HANA on provider environments
data and application security. Efficiencies portfolio for migrating workloads
Google Cloud and its central management.
achieved by clients can also be demonstrated to SAP on Google Cloud Platform 6. Strength of the provider’s
These service providers use Google Cloud
in resizing virtual machines and speed of relationship with Google Cloud,
as a hardware replacement or hardware
scaling of enterprise infrastructure elasticity 2. Experience and expertise
extension (as IaaS) in customer companies and measured by the number
and resilience. in rapid process discovery,
optimize, design and develop new processes and type of Google Cloud
roadmap creation, migration
and business services as part of platform Certifications from the Google
impact assessment and
management. They do this by combining their Certified Cloud Program, and its
rightsizing assessment
services with SAP services and Google. This relationship with SAP, measured
group of professional IT service providers is 3. Ability to develop and by relevant SAP certifications
responsible for implementing and ensuring design new processes and
subsequent operations. Successful service 7. Experience in Google’s site
customer outcomes for SAP on
providers must have strong relationships with reliability engineering principles
Google Cloud;
Google Cloud and SAP. They should also be 8. Ability to support SAP’s
able to demonstrate, through customer case 4. Offering customization,
software-as-a-service (SaaS)
studies and success storyboards, how they provisioning and support to
model on GCP
have helped clients running SAP and related implement SAP applications
enterprise technology stacks across different and services
industries, to leverage Google Cloud ecosystem
e.g. for SAP HANA Enterprise Cloud, S/4 HANA,
SAP Ariba etc. The focus will be on how clients
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 8
Workspace Services
Definition They should also provide training and change
management services, advanced data search
This quadrant assesses GSIs and IT providers Eligibility Criteria 5. Administration, IT governance
and retrieval capabilities, and license and cost
offering advisory, migration and integration and security services for
management and enable advanced security 1. Ability to offer advisory, design
services for Google Workspace, Google’s suite data workloads and modern
management for data and devices. Enterprises and consulting services
of productivity and collaboration and content
are primarily looking for providers that can endpoint management
tools for enterprises. Workspace provides a
for Workspace services on
easily integrate Workspace’s native tools Google Cloud 6. Offer services and frameworks
broad range of apps, including Gmail, Meet,
and make data and content flow seamlessly to accelerate low-code/
Chat and Drive, to drive enterprise productivity 2. Experience in providing training
across an enterprise.
and real-time collaboration. Google Workspace, citizen developer activities
and change management
which evolved from the G Suite productivity on Workspace
services for Workspace services
package, is developing rapidly and incorporating
7. Provide organization-specific
intuitive analytics plus numerous data and 3. Experience in legacy migrations
data analytics and insights
device administration and security features. to Workspace, especially from
around Workspace, such as
Google Workspace brings personalized user Lotus Notes-based on-premise
adoption rates and patterns of
experiences into controlled and secure email systems
working and collaboration
enterprise environments. It allows multidevice
4. Demonstrate advanced content
and multichannel workspace integration and
helps users get a seamless experience across
analytics and data search
their professional communication and content- capabilities for company content
sharing practices. Enterprises seek providers across Workspace
that can orchestrate, integrate and augment
the native Workspace functionality through
design and build services on intranets, websites
and integration with additional enterprise and
third-party data sources and applications.
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 9
t
Quadrants by Region
As a part of this ISG Provider Lens™ quadrant study, we are introducing the following five quadrants in Google Cloud Ecosystem Partners 2023.
Quadrant Australia Brazil Europe U.S.
Implementation and Integration Services f f f f
Data Analytics and Machine Learning f f f f
Managed Services f f f f
SAP Workloads f f f f
Workspace Services f f f
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 10Schedule
The research phase falls in the period between March and April 2023, during which survey, Research Production Disclaimer:
evaluation, analysis and validation will take place. The results will be presented to the media in
August 2023. ISG collects data for the purposes of writing research and creating provider/vendor profiles. The
profiles and supporting data are used by ISG advisors to make recommendations and inform their
clients of the experience and qualifications of any applicable provider/vendor for outsourcing the
Milestones Beginning End work identified by clients. This data is collected as part of the ISG FutureSource™ process and
the Candidate Provider Qualification (CPQ) process. ISG may choose to only utilize this collected
Survey Launch March 9, 2023 data pertaining to certain countries or regions for the education and purposes of its advisors and
not produce ISG Provider Lens™ reports. These decisions will be made based on the level and
Survey Phase March 9, 2023 April 6, 2023
completeness of the information received directly from providers/vendors and the availability of
experienced analysts for those countries or regions. Submitted information may also be used for
Sneak Preview July 2023
individual research projects or for briefing notes that will be written by the lead analysts.
Press Release & Publication August 2023
Please refer to the link to view/download the ISG Provider Lens™ 2023 research agenda.
Access to Online Portal
You can view/download the questionnaire from here using the credentials you have already created
or refer to instructions provided in the invitation email to generate a new password. We look
forward to your participation!
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 11Client Feedback Nominations
ISG Star of Excellence™ – Call for nominations
The Star of Excellence™ is an independent Providers are invited to nominate their clients We have set up an email where you can direct
recognition of excellent service delivery based to participate. Once the nomination has been any questions or provide comments. This email
on the concept of “Voice of the Customer.” submitted, ISG sends out a mail confirmation will be checked daily, please allow up to 24
The Star of Excellence™ is a program, designed to both sides. It is self-evident that ISG hours for a reply.
by ISG, to collect client feedback about service anonymizes all customer data and does not
providers’ success in demonstrating the highest share it with third parties. Here is the email address: ISG
standards of client service excellence and ISG.star@isg-one.com Star of
It is our vision that the Star of Excellence™
customer centricity.
will be recognized as the leading industry Excellence
The global survey is all about services that are recognition for client service excellence and
associated with IPL studies. In consequence, serve as the benchmark for measuring client
all ISG Analysts will be continuously provided sentiments.
with information on the customer experience of
all relevant service providers. This information To ensure your selected clients complete the
comes on top of existing first-hand advisor feedback for your nominated engagement
feedback that IPL leverages in context of its please use the Client nomination section on
practitioner-led consulting approach. the Star of Excellence™ website.
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 12Contacts For This Study
Phil Adriana Mark Tapati
Hassey Frantz Purdy Bandopadhyay
Lead Analyst, Lead Analyst, Lead Analyst, Lead Analyst, US
Australia Brazil Europe
Srinivasan PN Kelly Anuj Monika
Ribeiro Sharma Kathuria
Research Analyst
Research Analyst, Data Analyst Senior Project
Brazil Manager
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 13Advisor Involvement - Program Description
ISG Provider Lens™ Advisors Involvement The consultant advisors:
ISG Advisors to this study
Program
• Help define and validate quadrants and Michael Bernie
ISG Provider Lens™ offers market assessments questionnaires, Gale Hoecker
incorporating practitioner insights, reflecting
regional focus and independent research. ISG • Advise on service provider inclusion,
ensures advisor involvement in each study to participate in briefing calls, Partner, Australia Partner, U.S.
cover the appropriate market details aligned
• Give their perspectives on service provider
to the respective service lines/technology
ratings and review report drafts.
trends, service provider presence and
enterprise context.
In each region, ISG has expert thought leaders Susanta De
and respected advisors who know the provider
portfolios and offerings as well as enterprise
requirements and market trends. On average, Partner, Europe
three consultant advisors participate as
part of each study’s quality and consistency
review process.
The consultant advisors ensure each study
reflects ISG advisors’ experience in the field,
which complements the primary and secondary
research the analysts conduct. ISG advisors
participate in each study as part of the
consultant advisors’ group and contribute at
different levels depending on their availability
and expertise.
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 14Invited Companies
If your company is listed on this page or you feel your company should be listed, please contact ISG * Rated in previous iteration
to ensure we have the correct contact person(s) to actively participate in this research.
Accenture* CI&T* Datatonic* ESX
adesso SE Cloud Fresh Deal Extreme Digital Solutions
Aliz Technologies* Cloud Reach* Dedalus Prime FCamara
Ancoris* Cloud4C* 66 Degrees* FOTC
Appsbroker* Cloudpilots Deloitte* Fractal Analytics
Arvato Systems Cloudwurdig Devoteam G Cloud* G-company
Atos* Cognizant Technology Solutions* DoIT* GCore
b.telligent Compass UOL* DP6 Genpact
BIP Computacenter DXC Technology* Gentrop*
Birlasoft Conecta Nuvem Emergya* GFT*
BRQ* Contino Endava Globant*
CANCOM Crayon Engineering* Go reply*
Capgemini* CTS* EPAM GOWIZYOU
Capita Datametica solutions Equinix Grid Dynamics*
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 15Invited Companies
If your company is listed on this page or you feel your company should be listed, please contact ISG * Rated in previous iteration
to ensure we have the correct contact person(s) to actively participate in this research.
G-workplace Kokori Cloud Noovle Pythian
Happtiq KPMG Nordcloud Oy QI Network
HCLTech* Kyndryl* NTT Data Quantiphi*
Hexaware Technologies Leega Oi Soluções Raccoon
Hitachi Vantara Logicalis OniGroup Rackspace Technology*
HPE LTIMindtree* Orange Business Services Reply
Huware Lumen OTG Revevol Group
IBM* Magna Sistemas oXya* revolgy
Ilegra Mphasis PA Consulting Sabio
Infosys* Multiedro* Persistent Systems* SADA*
IPNET* Nagarro Pipernet Safetec*
Jetstack Netpremacy* Pitang SantoDigital*
Kasna* nioplogic Pluto7 International Sauter*
Knowit Niteo PwC* Searce
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 16Invited Companies
If your company is listed on this page or you feel your company should be listed, please contact ISG * Rated in previous iteration
to ensure we have the correct contact person(s) to actively participate in this research.
Seibert Media Sopra Steria* V8*
Servian* Sotec V8 Consulting
SFEIR Stefanini Valtech
SGA TCS* Vanenburg
Sky.One Tech Mahindra* Venha Pra Nuvem*
Slalom* Teltec Vexia
Softcat Thoughtworks Wipro*
Softline TietoEvry Zazmic
Softserve* Tigabytes (Somos Nuvem) Zensar
Softtek TIM Zzapps
SoftwareOne TIVIT*
Solvimm T-Systems
Sonata Software T-Systems International*
Sonda Unisys*
© 2023 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. GOOGLE CLOUD PARTNER ECOSYSTEM MARCH 2023 17Methodology
About Our Company
& Team& Research
The ISG Provider Lens™ Quadrant research ISG Research™ provides subscription ISG (Information Services Group) Founded in 2006, and based in Stamford,
series is the only service provider evaluation research, advisory consulting and (Nasdaq: III) is a leading global technology Conn., ISG employs more than 1,300 digital-
of its kind to combine empirical, data-driven executive event services focused research and advisory firm. A trusted ready professionals operating in more than
research and market analysis with the on market trends and disruptive business partner to more than 800 clients, 20 countries—a global team known for
real-world experience and observations technologies driving change in business including more than 75 of the world’s its innovative thinking, market influence,
of ISG’s global advisory team. Enterprises computing. ISG Research delivers top 100 enterprises, ISG is committed deep industry and technology expertise,
will find a wealth of detailed data and guidance that helps businesses to helping corporations, public sector and world-class research and analytical
market analysis to help guide their selection accelerate growth and create organizations, and service and technology capabilities based on the industry’s most
of appropriate sourcing partners, while more value. providers achieve operational excellence comprehensive marketplace data.
ISG advisors use the reports to validate ISG offers research specifically and faster growth. The firm specializes in For more information, visit isg-one.com.
their own market knowledge and make about providers to state and local digital transformation services, including
recommendations to ISG’s enterprise governments (including counties, cities) automation, cloud and data analytics;
clients. The research currently covers as well as higher education institutions. sourcing advisory; managed governance
providers offering their services across Visit: Public Sector. and risk services; network carrier services;
multiple geographies globally. strategy and operations design; change
For more information about ISG
For more information about management; market intelligence and
Research subscriptions, please
ISG Provider Lens research, technology research and analysis.
email contact@isg-one.com,
please visit this webpage. call +1.203.454.3900, or visit
research.isg-one.com.
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