G4S Patrol & Response - Protect your business with flexible mobile security services
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G4S Patrol & Response
Protect your business with flexible
mobile security services
www.g4s.com/uk
G4S Patrol & Response Protect your business with flexible mobile security services
Peace of mind
Your security on solid foundations
The G4S Patrol & Response service is designed to
help minimise the risk of theft, damage or attack on
your business by offering an efficient and reliable
security solution.
As the UK’s leading security company, we are proud to hold NSI Gold certification
for all our operations. Our dedicated Patrol & Response team brings you specialist
expertise and market-leading resources.
Whatever your location or industry, we’ll work with you to develop the optimum
solution. Based on your priorities and budget, we can manage services including CCTV
monitoring, patrols, lock and unlock, keyholding, alarm response and lone worker
protection - all backed by 24/7 customer support.
Local and responsive – wherever you are
Extensive UK coverage means we will have an operational base in your area. Our well-
established infrastructure is always growing, and local management teams match
impeccable quality with local focus. By recruiting from the communities around us, we
are able to combine familiarity with your neighbourhood with total G4S professionalism.
Local pharmacy chain
The vast majority of our customers have a local or regional market base
that means they rely on a consistently excellent service delivery on their
‘doorstep’. This pharmacy chain has multiple outlets within a 50-mile radius.
We deliver a mix of mobile response, supervised lock and unlock services,
secure key holding and staff escorting to mitigate security and safety risks.
Confidence
The security experts on your side
As the world’s largest security company, our success has
stemmed from our focus on people.
Security is a personal as well as a corporate issue, so we get to know your company
culture, concerns and priorities before making recommendations. By talking through
all the potential options, we can develop the optimum blend of services and
personnel to protect your security vulnerabilities.
Keep your employees safe
Companies in the UK are required by law to fulfill a ‘duty of care’ to the people they
employ. Services such as alarm response (as the key holder or escort) shield your
employees from potentially dangerous situations. Lone worker protection is especially
important for those working alone for prolonged periods of time, at night and often
in remote places. We will work as a reliable part of your team, available 24/7/365 if
your people need back up, advice or assistance. Many companies choose to give their
lone employees personal devices, so that they can alert our Alarm Receiving Centre
(ARC) if they feel threatened or concerned by anti-social, suspicious behaviour or attack.
What is most alarming for
‘‘
business owners is the levels of violence
associated with theft. We would urge
all businesses to do what they can to
reduce the risk of becoming a victim
– a big loss can be devastating for
‘‘
business in both financial and
emotional terms.
Douglas Barnett,
Head of Customer Risk Management, AXA
Keep your assets safe
Infrastructure and assets like buildings, land, stock and
vehicles need robust day-and-night protection from
theft, vandalism and trespass. Avoid the inconvenience
and often considerable cost of repairing damage and
funding replacements by taking preventative measures.
Our diverse array of patrols, inspections and vacant
property protection will give you confidence that
your premises and possessions are under expert care
and scrutiny.
Through our lock and unlock and keyholding services, we can
take full responsibility for access to your premises. We can
remove the risk to your employees by opening and closing the
premises on your behalf. This can also include switching off lights
and equipment to save you energy and money.
Local charity
Our customer requires a single premises to be locked and unlocked on
time every time, and for G4S to respond as soon as possible in the event
of an intruder alarm activation. Through this service, our customer is able
to mitigate the risks associated with staff holding keys. Combined with
other initiatives, they have been able to significantly reduce the lone
worker risks previously endured.
Qualities you can rely on
You can rest assured that G4S is committed to employing a highly skilled workforce
who are acutely aware of their responsibilities. We are proud of the calibre of our
mobile response officers, who are thoroughly vetted and trained in security and first
aid. It takes initiative, integrity and fortitude to excel in this role and to live up to the
trust our customers place in us. Our teams are capable of handling the most volatile
and sensitive situations.
SME retailer
A customer on a trading estate had unfortunately encountered ongoing
vandalism and anti-social behaviour. We support their business by carrying out
sporadic visits throughout the night and weekend, advertising that the
premises is monitored by professionals. The random nature of the patrols
makes it difficult to plan an incursion and as the service is shared with other
local businesses, it is very cost-effective.
Knowledge Business support powered by technology G4S is recognised by the Security Industry Authority and we meet or exceed all relevant international standards and certification. Through benchmarking, innovation and investment, we constantly improve our offering to deliver superior business benefits. Your business can take advantage of our real-time data and audit trail of incidents and actions taken.You can use our information to support your decision making which gives you the opportunity to analyse risks, trends and performance. Cost efficiency and value We understand that cost control is a top priority for any business, especially in today’s competitive environment. Our dedicated team will look closely at your needs to identify the best way to achieve your goals, whatever the constraints. We will consider where savings could be made to avoid any waste of resources. The pricing structure is designed to deliver quality and professionalism at a fair price, and options like local service sharing can often be arranged to further reduce your spend. To make your budget as effective as possible, we add value at every opportunity. The aim is to reduce disruption, downtime, loss, damage and overheads. By supporting your employees and sharing the burden of risk and responsibility, we free them up to work to their full potential.
Complex goverment account
As one of the largest national public sector employers, our customer has
a range of offices across the UK. G4S responds to alarm activations and
acts as the first level of emergency support. We ensure a high level of
security for customers and staff, and deliver a service that is compliant
with all legislative and regulatory requirements.
State-of-the art Alarm Receiving Centre (ARC)
Our £3.4 million investment in our ARC enables us to bring you a consistently
excellent service.You can expect best practice alarm handling from trained, informed
staff with the power to action their decisions. We have the capacity to deal with your
needs quickly, and any emergencies are assessed and escalated immediately.
The centre currently:
l Supports over 60,000 organisations across the UK
l Handles over 35,000 alarm activations every month
l Monitors approximately 100,000 vehicles and 20,000 lone workers.
Alarm Triggered: Activation Status: Escalation: Incident Management:
All alarm signals Operators asses the Rapid contact to an Operators relay
are immediately status, location and escalation point; situation to contacts
recieved by the ARC type of alarm key-holder security and monitor
desk, emergency until resolved
services, etc
Partnership A first class service based on trust The G4S Patrol & Response service reflects our wider culture of respect and partnership. Customer service underlies everything we do and we have a dedicated team focused on every aspect of your experience with us – from phone calls to alerts, alarm responses and queries. You will find our internal values evident in the way we do business, with a commitment to mutual trust. By understanding how your company works, we can be proactive in our advice. Our advisers will let you know about evolving regulations and any legal changes that may affect you. Values The strong values that shape the way we work are: Customer Focus – we have close open relationships with our partners which generate trust and we work in partnership for the benefit of our organisations Expertise – we develop and demonstrate our expertise through our innovative approach to creating and developing solutions Performance – we seek to improve performance year on year to create long term sustainability Integrity – we can always be trusted to do the right thing Best People – we employ the best people, develop their competence, provide opportunity and inspire them to live our values Safety First – we prioritise safety management to protect the health and well-being of our colleagues and those around us Teamwork & Collaboration – we collaborate for the benefit of our customers and G4S Care - we will always demonstrate the utmost care and respect for those people whose welfare and safety is entrusted to us Corporate & Social Responsibility As one of the UK’s major employers, we are able to make a big impact on the communities around us. As well as providing jobs, we also bring financial and practical support to young people, charitable causes and community activities. Diversity At G4S, we believe that increased diversity is vital for success. The skills and talents needed to lead and develop our organisation are found in people from a diverse range of backgrounds.
Quick view - your service options Mobile patrols – on a random or scheduled basis, our officers can carry out a range of external and internal patrols and inspections. This can complement your manned security out-of-hours and provide an affordable alternative to a full-time presence. Alarm response – responding to an alarm or CCTV activation, our officers can act as the key holder to deal with any situation. Or, they can escort your key holder, and stay on site for up to four hours. Keyholding – tracked via our control centre, our branded vehicles are equipped with a secure, auditable system. Keys are encrypted to maintain absolute security and secrecy. Lock and unlock service – instead of relying on a member of staff to hold keys to your premises, our mobile officers can take responsibility. Includes energy-saving measures such as shutting down systems, lights and equipment. Remote access control – with the ability to lock and unlock facilities remotely from our control centre, we can provide a cost-effective service to secure your buildings during and after hours. Lone worker protection and escort services – reducing exposure to risk and protecting the welfare of your employees, we can help to fulfill your duty of care and respond to any alerts. Vacant property inspection service – vacant properties can be a worry for any business. Using the most up to date technology, we can manage alarm activations and provide regular inspections. Virtual patrols – extending our CCTV monitoring service, our trained operators can monitor the camera views across your site(s) and raise the alert if necessary. Security consultancy – with vast experience, our consultants are ideally placed to advise you on security systems, communications and ongoing issues such as false alarms.
Dependability
A local service based on a national network
You can depend on a hands-on approach and local
knowledge from our 40 service centres across the UK.
We deliver a swift and agile service, backed by a national
support network and unmatched global resources.
To maintain exceptional quality, we are committed to employing the security industry’s best
people. We have more than 400 security-screened and trained response officers dedicated
to delivering quality service to over 9,000 local and national UK companies.
Our state-of-the-art Alarm Receiving Centre uses the latest technology to monitor and
deploy our fleet of GPS-tracked vehicles. The 24/7/365 service is managed by a team
dedicated solely to Patrol & Response. We put the entire weight of our combined
experience behind you, as well as our commitment to never leaving a site vulnerable.
Our network includes:
l 400 highly trained, fully licensed and experienced mobile response officers
l 140 mobile response vehicles with the latest keyholding protection systems
and tracking technology
l Over 40 strategically located operational service centres to meet local
and national requirements
l A dedicated customer service team offering round-the-clock support.G4S local operational service centre
Aberdeen
SCOTLAND
Dundee
Edinburgh
Glasgow
UNITED
KINGDOM Newcastle
Carlisle upon Tyne
NORTHERN Middlesbrough
IRELAND
Belfast Darlington
Blackpool Leeds Hull
Sheffield
Derby Nottingham
WALES Norwich
ENGLAND
CYMRU
Coventry
Birmingham Bedford
Northampton
Ipswich
Swansea Chelmsford
Abertawe Swindon Southend-on-Sea
Cardiff Bristol London
Caerdydd
Brighton
Exeter Bournemouth
PlymouthG4S Secure Solutions (UK) Ltd G4S Secure Solutions (UK) Ltd Challenge House International Drive Tewkesbury Gloucestershire GL20 8UQ UNITED KINGDOM Telephone: 01684 850977 Email: patrol.response@uk.g4s.com Fax: 01684 294845 www.g4s.com/uk
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