FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...

Page created by Patrick Jackson
 
CONTINUE READING
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
FY2021 Project to Promote Local Tourism Resources
            Hokkaido Block Strategies

      Tourism Department, Hokkaido District Transport Bureau, Ministry of Land,
                      Infrastructure, Transport and Tourism
                                       October 1, 2020           The sunrise over Lake Toro
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
About the Project to Promote Local Tourism Resources

●The project encourages people overseas to visit Japan through widespread, flexible cooperations between entities that are highly
knowledgeable about local tourism resources, such as local government bodies, tourism organizations and private companies
(including transport companies)
●Knowledge and resources from JNTO (Japan National Tourism Organization) are used to build strategies for promoting local tourism
resources that will appeal to overseas visitors, such as national parks and recognized cultural properties, to attract more overseas tourists to
the regions

   Local tourism resources that can be used                                                                                                     Examples of projects
                                                                                                   Promotional knowledge
 (1) National parks                                                                    Local       Digital marketing analysis
 (2) World Heritage Sites, Japan Heritage Sites, cultural                               govt
    properties recognized under the Act on Protection of Cultural                      bodies                                   Collection of
    Properties, etc.                                                                                                            data, etc.
 (3) Local tourism resources that are gaining appeal with                                         Proposal
    people overseas through avenues such as social media                                             of                            Execution    A French journalist based in Japan
                                                                                      Tourism                                                     covers Hokkaido's food culture
                                                                                                  projects                            of
                                                                                       bodies
                                                                                                         Hokkaido District          projects
                                                                                                         Transport Bureau
                                                                                                                          Establishment of
                                                                                       Private                             project policies
                                                                                                      Drafts of
                                                                                                                         Adoption of projects
                                                                                      companies     project plans
    Trekking in Akan-Mashu   Matsumae Castle, an Important   White Path, Soya Hills
        National Park          Cultural Property of Japan      (Wakkanai City)
                                                                                                                                                      Sales calls to travel
                                                                                                                                                      companies in China

                                                                                                                           (Japan Tourism Agency )
      Categories and roles                                                                  PDCA cycles
・Exhibits at events, the Tourism Expo, etc.; invitation of press                      ・Self-evaluations by District Transport Bureaus, project
and travel companies; joint advertising; Internet exposure                            evaluations by external experts
(websites/social media); overseas business talks; seminars;                           ・Use of JNTO's knowledge of promotional methods, reuse of
overseas press conferences; Travel Mart; sales calls to travel                        data, application of results of digital marketing analysis
companies, etc.; pure advertising; video production (max. 1/2)

・Production of print materials accompanying the above                                 Areas for improvement in past projects, analysis results and
projects (max. 1/3)                                                                   knowledge can be incorporated into plans

                                                                                                                                                                                 1
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Overall policy for promotions during and after the pandemic

    Overall policy               Information on travel in each market during and after the pandemic
   We are publishing positive, forward-looking information, capitalizing on Hokkaido's "3 main brands" so that Hokkaido will be the first place
   overseas tourists visit after the pandemic ends.
   Hokkaido experienced a bad outbreak early in the pandemic, so we are working to make people feel confident about visiting Hokkaido
   through plenty of communication about our measures against COVID-19.
   We will create promotions in stages based on our best judgment of each market, taking into account factors such as the COVID-19
   situation in Japan and the target countries, easing of border restrictions and public opinion and local communities' feelings about tourists
   from overseas. We will work with JNTO on this.
                                    Step 1                                           Step 2                                                   Step 3

      Travel
                      Ongoing advisories to avoid going out      Domestic travel resumes in Japan and target              Tourists are allowed to enter Japan and travel
   restrictions,
                                 or traveling,                                    countries.                            around the country. Communities are equipped to
      border
                        both domestically and overseas              Japan's border gradually reopens.                              and willing to accept tourists.
 restrictions, etc.

                                   Accurately ascertain the COVID-19 situation, border restrictions and travel restrictions in each market
        All
                                                               Let people overseas know that it is safe to visit Japan (explain thorough precautions, etc.)

                                      Ongoing positive messages to Hokkaido fans via social media, etc. to remain engaged with them
   Approach
   for B to C                                                    Promote travel in Japan based on new travel trends that have arisen as a result of the
                                                                                                     pandemic
                      Share information with businesses online and maintain and further build on strong connections with AGTs in target countries
   Approach
   for B to B                                                   Help businesses to develop travel products based on new travel trends that have arisen
                                                                                             as a result of the pandemic
                                                     Find out the latest situation in each market (COVID-19 situation, border restrictions, etc.)
                                                         ・Recovery in travel demand
      Other                                              ・New travel trends among local consumers
                                                         ・Recovery of aviation routes
                                                     Ascertain each market's specific situation and roll out promotions in stages

                                   The purpose of this is not to encourage people to visit Hokkaido right
                                   now but to get people excited about Hokkaido and about traveling here
      Notes
                                   in future and publish information that helps to build Hokkaido's brand.
                                                                                                                                                                           2
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategies: FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies

  Strategy I               Attract visitors by capitalizing on Hokkaido's 3 main brands
  Use ATWS2021 as an opportunity to build our brand as an adventure travel destination
  Position Hokkaido as a snow resort—promote the fact that we have some of the best powder snow in the world
  Appeal to foodies by promoting our fascinating food culture - both our great local food and the stories behind it

 Strategy II              Take advantage of mega-events for multifaceted promotional initiatives
   Capitalize on interest in Japan due to the Tokyo 2020 Olympics and Paralympics to increase recognition of Hokkaido and get people
 interested in visiting
                          An opportunity to revive tourism in Hokkaido by understanding how consumers
 Strategy III
                          are thinking post-COVID-19
 Share information on safety precautions that are taken by facilities and asked of members of the public based on market sensitivity
 Promote Hokkaido based on new travel trends that have arisen as a result of the pandemic
 Capture the modern luxury segment to expand economic ripple effect and strengthen branding
 Promote value and tourist attractions that people will come to Hokkaido especially to enjoy, to get tourists visiting more areas
 Awaken latent demand during off-peak seasons to make the lowest tourist numbers higher

  Strategy IV             Roll out promotions based on level of interest in each market
  Interest                    Market                                                                     Method

              USA, UK, Canada, France, Germany,       In addition to market-specific promotions, use themes that will
                                                                                                                        Increase recognition of Hokkaido,
  Latent      India, Italy, Russia, Spain, Mexico,    appeal to the target markets, such as adventure travel, to put
                                                                                                                        centering on our 3 main brands
              Middle East                             Hokkaido on the map as a travel destination.

                                                                                                                        Create an image of the Hokkaido brand in
              Thailand, Malaysia, Philippines,
                                                      Share more information online to attract FITs. Create travel      the minds of people who have never
  Growth      Indonesia, Vietnam, China (outside
                                                      products based on how people travel in each market.               visited Japan to encourage them to travel
              Beijing, Shanghai and Guangdong)
                                                                                                                        here

              China (Beijing, Shanghai, Guangdong),   Appeal to repeat visitors to Japan with stronger web- and
  High                                                                                                                  Provide specific, practical information that
              Taiwan, South Korea, Hong Kong,         social-media-based promotions to introduce areas they don't
  interest                                                                                                              is new to travelers
              Singapore, Australia                    know about and gain demand for special purposes.

                                                                                                                                                                       3
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy I: Adventure Travel HOKKAIDO
           (Attract visitors by capitalizing on Hokkaido's 3 main brands)
   Purpose             Nature, activities and culture: building our adventure travel brand
   The adventure travel market is reported to be worth around 72 trillion yen*. We                             Incredible nature right on people's
are capitalizing on the appeal Hokkaido holds for adventure travelers—such as                                  doorsteps
Hokkaido's unique culture and nature—and building a new brand by promoting multi-                              Wide variety of activities
day tourism that incorporates local experiences and storytelling.                                              Jomon, Ainu and Japanese culture
     *Source: The Adventure Travel Trade Association

   Method
    Make the most of the Adventure Travel World Summit (ATWS) 2021 being held in Hokkaido
   to strongly promote Hokkaido as an adventure travel destination
    Promotions with the Adventure Travel Trade Association (ATTA)
    Promotions with other ministries and agencies, local government bodies and the private sector (businesses, etc.)
                                          Promotions with Upopoy, a facility dedicated to celebrating and reviving Hokkaido's indigenous Ainu and
      Taking part in an
          activity                        Jomon cultures
                                          Respecting the environment and local cultures and contributing to sustainable tourism
         Adventure                       About adventure travel
           Travel                        This travel style is promoted by the Adventure Travel Trade Association, the only association of its kind in the world.
Engaging        Experiencing             Established in 1990, the association has around 1,000 chapters in 100 countries around the world. In order to be considered
with nature     another culture          adventure travel, an experience needs to have at least two of the following: engaging with nature, experiencing another
                                         culture or taking part in an activity. There is an enormous market, primarily in Europe and the Americas. This kind of travel
                                         takes place over multiple days, making it highly beneficial to local economies too.

 Soft types: 23                                              Hard types: 3                                            Other types: 8

・Birdwatching                                                ・Trekking                                               ・Experiencing other
・Camping                                                     ・Mountain hiking and                                    cultures
・Rafting, etc.                                               climbing                                                ・Local festivals
                                                             ・Cave exploration, etc.                                 ・Cruises, etc.
                 Photo provided by Shiretoko Nature Cruise

 *This information was compiled by the Hokkaido District Transport Bureau from the UNWTO Global Report on Adventure Tourism                                              4
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy I: Powder Snow HOKKAIDO
           (Attract visitors by capitalizing on Hokkaido's 3 main brands)
   Purpose          Promote the fact that we have some of the best powder snow in the world
     Appeal to skiers and snowboarders around the world by promoting our top                                   World-class powder snow
   quality powder snow—some of the best in the world—and amazing ski                                           Consistent snowfall every year
   conditions to build a global brand.
                                                                                                               Long seasons
   Method                                                                                                      Altitudes that do not cause
   Use digital media to share specific, practical information such as the COVID-19 precautions being           physical strain
   taken at each snow resort and details on facilities and lessons
   Share information in conjunction with the Project for the Creation of Snow Resorts
   Strengthen measures to capture the growing numbers of Chinese skiers in the leadup to the 2022
   Beijing Winter Olympics
   As aviation routes resume, work with a wide range of affiliates, such as Hokkaido skiers, to promote
   Hokkaido as a whole

                                            Beginners                                                                     Experts

               For markets where skiing and snowboarding is not an                             For markets with a lot of skiers, we aim to gain both new
               established hobby, promote skiing and snowboarding as an                        visitors and loyal repeat visitors by promoting the things that
Method                                                                                         set us apart from competing areas overseas—the quality of
               out-of-the-ordinary experience with features such as
               snowshoeing and snowmobiles                                                     the snow, our excellent ski conditions and our delicious food.

               Travelers from areas with no snow                                               Intermediate to expert skiers and snowboarders
Target
               New/inexperienced skiers and snowboarders
Themes for     Enjoy playing in the snow                                                       Some of the best powder snow in the world
promotions     The fun of skiing and snowboarding, kids' lessons                               Incredible ski conditions, great après ski

               COVID-19 situation:                                                             COVID-19 situation:           COVID-19 situation: Step 3
Main                                           COVID-19 situation: Step 3
               Steps 1 and 2                                                                   Steps 1 and 2                 Appear at the Tourism Expo,
promotions                                     Appear at the Tourism Expo,                     Web-based marketing           invite media, web-based
               Web-based marketing
                                               invite media and travel companies               Digital promotions            marketing
               Digital promotions
Main                                                                                           Australia, USA, Germany, UK,
               Hong Kong, Singapore, China, Thailand, Malaysia, Taiwan,
targets                                                                                        Canada, Russia, South Korea
               Philippines, Indonesia, Vietnam
Market
                                                                                                                                                                 5
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy I: Food Tourism HOKKAIDO
          (Attract visitors by capitalizing on Hokkaido's 3 main brands)
            Build a brand from the way our food adds to visitors' travel experience by reflecting
 Purpose    local history, culture, etc.
    We aim to attract visitors to areas such as farming and fishing villages by                        Fresh, high-quality produce and seafood
                                                                                                       Wide range of dairy products and famous
 promoting elements of local food culture, such as the ingredients grown in Hokkaido's
 abundant natural areas and the story behind our food, such as unique local cooking                    confectionery
 methods and how they are influenced by the area's history, traditions and customs.                    Variety of Hokkaido sakes to enjoy with
                                                                                                       food
 Method                                                                                                Great regional foods

  Promote dishes/food culture according to level of interest in different markets and tastes by
  sharing compelling information through effective media and methods
  Share details of stringent sanitation and make the most of how Japanese food is known for being
  healthy
  Promote Hokkaido's alcoholic beverages such as wines, sakes, whiskeys and beers that pair well
  with local dishes
  Take measures to make sure local dishes are accessible to tourists who are vegetarian/vegan,
  have food allergies or have religious needs such as halal food for Muslims. Provide information
  on restaurants that meet these needs.

                                                          (%)         Top 5 greatest expectations before visiting Japan (all countries/regions, single answer) by year

                                                                                                                2016         2017         2018         2019

                                                          Enjoying Japanese food     Nature/scenic areas      Shopping           Hot springs          Theme parks

                                                           Source: Survey on trends in consumption among overseas visitors to Japan by the Japan Tourism Agency
                                                                                                                                                                         6
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy II: Take advantage of mega-events for multifaceted promotional initiatives

                   Capitalize on interest in Japan to increase recognition of Hokkaido and
  Purpose
                   get people interested in visiting

     After being postponed this year, the Tokyo 2020 Olympics and Paralympics will be held
 next year, which will mean that the world's eyes will be on Japan. Some of the events,
 such as the men's and women's marathon, are scheduled to be held in Sapporo, which
 will be an excellent opportunity to boost recognition of Hokkaido as a destination among
 those interested in watching these events.
   We will actively promote Hokkaido as an appealing, easy travel destination among
 those involved in the events, each country's media, the spectators and overseas tourists
 who are there around that time.

                                                  Method

                                                     We will divide our campaign into phases—before, during and after—for greater
                                                     effectiveness.
                                                     In the leadup to the Olympics, we will share information that will get people interested
                                                     in Sapporo, both as an event venue and as a tourism destination in general.
                                                     During the Olympics, we will share ways to enjoy the area between events
                                                     (accommodation, restaurants, shopping, etc.) and get representatives from each
                                                     country's media to visit and promote Hokkaido.
                                                     After the Olympics, we will create a system where we can keep the Olympic legacy
                                                     and continue sharing information with the overseas tourists who visited.

                                                                                                                                                7
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy III: An opportunity to revive tourism in Hokkaido by understanding how
                 consumers are thinking post-COVID-19
   Making people confident Share information on safety precautions that are taken by facilities
   about traveling         and asked of members of the public based on market sensitivity
                  Expectations of post-pandemic travel in Hokkaido (by country)

 Country/region                 No. 1                          No. 2                          No. 3                  This June, the Development Bank of Japan surveyed
 South Korea              Cultural activities       Making tourist destinations       All-encompassing            people from Asia, Europe, the Americas and Australia who had
                               31.0%                     easier to get to          measures against COVID-
 (n=42)                                                      23.8%                            19
                                                                                                                  traveled overseas about what they would expect from a post-
                                                                                            23.8%                 pandemic trip to Hokkaido. People in many markets focused
                         Activities in nature       All-encompassing measures           Cultural activities
                                                                                                                  on all-encompassing measures against COVID-19. People
 China
                                42.2%                     against COVID-19                   25.8%                hoping to visit Hokkaido tended to prioritize a strong response
 (n=128)                                                       31.3%
                                                                                                                  against COVID-19 more heavily than the average among all
                     All-encompassing measures
 Taiwan                    against COVID-19
                                                        Activities in nature            Cultural activities       respondents and the respondents hoping to visit Japan in
                                                               34.7%                         31.1%
 (n=167)                       35.9%                                                                              general. This is likely due to the bad outbreak that Hokkaido
                         Activities in nature          Affordable Japanese         Affordable accommodation       experienced early in the pandemic, and it will be important to
 Hong Kong
 (n=129)                        38.0%                   restaurants: 33.3%                   30.2%                share information on safety precautions that are taken by
                                                                                                                  facilities and asked of members of the public to get rid of that
 Thailand            All-encompassing measures      English/multilingual signage       Activities in nature
                           against COVID-19                   26.3%                           24.6%
                                                                                                                  negative image.
 (n=179)                        48.0%

                             Low prices                Affordable Japanese         Affordable accommodation       Areas that place importance on measures against COVID-19 (all/respondents
 Singapore                                                                                                        hoping to visit Japan/respondents hoping to visit Hokkaido)
                               43.3%                    restaurants: 30.6%                   27.6%
 (n=134)

 Malaysia               Affordable Japanese              Cultural activities       All-encompassing measures                            Western-style hotels (luxury/comfort)
                         restaurants: 32.7%                   31.8%                      against COVID-19
 (n=107)                                                                                      31.8%
                                                                                                                                                                   Western-style hotels (basic
 Indonesia           All-encompassing measures      English/multilingual signage   Affordable accommodation              Outdoor event facilities                  facilities only)
                           against COVID-19                   34.9%                          33.7%
 (n=86)                         38.4%

                     All-encompassing measures                                                                     Outdoor event facilities                               Japanese-style inns (with
 USA                                                 Affordable accommodation      English/multilingual signage
                           against COVID-19                    38.1%                         23.8%                                                                        hot spring)
 (n=21)                         42.9%
                                                                                                                      Shopping centers/                                     Japanese-style inns
 Australia           All-encompassing measures      Measures to avoid crowding      Good high-end Japanese
                           against COVID-19                                                                           outlet malls                                          (without hot spring)
                                                             28.9%                       food: 26.3%
 (n=38)                         28.9%

 UK                          Low prices              Making tourist destinations        Cultural activities                                                              Houses/apartment rented
                               30.8%                      easier to get to                   26.9%                    Art galleries/museums                              from locals
 (n=26)                                                       30.8%
                                                                                                                      Amusement parks/theme parks              Restaurants
 France              English/multilingual signage     Good high-end service:       Making tourist destinations
                               31.8%                         27.3%                      easier to get to                              Total             People hoping           People hoping to
 (n=22)                                                                                     27.3%                                                       to visit Japan          visit Hokkaido

 *Only the top 3 answers are shown
 *The USA, UK and France are shown as a reference as they are below n=29
                     *Source: Development Bank of Japan https://www.dbj.jp/topics/investigate/2020/html/20200916_202863.html
                                                                                                                                                                                                      8
FY2021 Project to Promote Local Tourism Resources Hokkaido Block Strategies - Tourism Department, Hokkaido District Transport Bureau, Ministry of ...
Strategy III: An opportunity to revive tourism in Hokkaido by understanding how
              consumers are thinking post-COVID-19
 Change in travelers' Promote Hokkaido based on new travel trends that have arisen as a
 awareness            result of the pandemic
      There is expected to be more interest in activities involving nature/the outdoors or
   wellness after the pandemic ends. This June, the Development Bank of Japan surveyed
   people from Asia, Europe, the Americas and Australia who had traveled overseas about
   what they would expect from a post-pandemic trip to Hokkaido. In addition to expecting
   ongoing attention to sanitation and all-encompassing measures against COVID-19, many
   respondents wanted the variety and quality of activities in nature to be expanded and
   improved, and tended to have a higher travel budget and be planning longer trips. We
   will therefore promote high-quality outdoor content and multi-day travel styles.

       Method
      Accurately assess the situation in each market using market data, surveys, etc. by the JNTO and
      private organizations
      Promote high-quality travel experiences for multi-day trips using strong themes and stories that will
      get people traveling
                    Expectations of post-pandemic travel in Hokkaido
                                                                              How overseas travelers' budgets will be different after How the length of overseas travelers‘ stays will be different
Continuation of all-encompassing                                            the pandemic (respondents hoping to travel to Hokkaido) after the pandemic (respondents hoping to travel to Hokkaido)
measures against COVID-19
(attention to hygiene, cleanliness,                                             ■Somewhat lower                                          ■Somewhat shorter
sanitizing, etc.)                                                               ■Lower                                                   ■Shorter
                                                                                ■The same                                                ■The same
Expand and improve the variety
and quality of activities in nature
(skiing, cycling, fishing, etc.)

Bigger range of affordable
Japanese restaurants

Bigger range of affordable
accommodation
                                      Total   Asia        Europe,
                                                          Americas            (%)
                                                          and Australia
 *Only the top 4 answers are shown                                               Total (Asia, Europe, Americas and Australia) (n=1047)   Total (Asia, Europe, Americas and Australia) (n=1047)

                     *Source: Development Bank of Japan    https://www.dbj.jp/topics/investigate/2020/html/20200916_202863.html
                                                                                                                                                                                                 9
Strategy III: An opportunity to revive tourism in Hokkaido by understanding how
               consumers are thinking post-COVID-19
    Strengthening    Capture the modern luxury segment to expand economic ripple effect
    earning power    and strengthen branding
Inclination to travel overseas (all (Asia, Europe, Americas and Australia) by income level)      In the survey conducted by the Development Bank of Japan this
 Low income (n=2013)                                                                          June, people in the high income bracket were the most likely to
                                                                                              travel overseas after the pandemic. For this reason, we will
 Medium income (n=2016)
                                                                                              promote excitement and experiences that are only possible when
                                                                                              traveling in Hokkaido, along with the unique stories Hokkaido has
                                                                                              (activities in nature, history, culture, customs, etc.) to the growing
 High income (n=2092)
                                                                                              base of tourists looking for modern luxury. We will closely tailor
                                                                                              services to these tourists' needs and give them value for the money
                                                                                              they are willing to spend.
         ■Highly likely ■Somewhat likely ■Somewhat unlikely
         ■Unlikely ■Unsure
         *Source: Development Bank of Japan       https://www.dbj.jp/topics/investigate/2020/html/20200916_202863.html
                                                                                                                                                                      Growing
                                                                                                                    The mindset of luxury travelers
       Method                                                                                                           Classic Luxury                        Modern Luxury

                                                                                                  Trend
                                                                                                                     ⇒Conventional luxury                 ⇒A new style of luxury
        Share authentic things in Hokkaido. Refine and promote                                                (mainly people in their 50s and 60s)   (mainly Millennials in their 20s and
                                                                                                                                                                    30s)
        these as highly satisfying travel products with high-quality
                                                                                                              Wealth, power, status, glamour,        Culture, origin, heritage, style,
        service.                                                                                              desire, consumption                    identity, authenticity, quality

        Reliably reach travelers looking for modern luxury through                                                                                   ⇒focus on trying new things,

                                                                                                   Values
                                                                                                              ⇒focus on perception by
        a balanced campaign targeting both BtoB and BtoC                                                      others/society                         experience over luxury, finding
                                                                                                              and what is familiar to them           something that is meaningful to
                                                                                                                                                     them

    About luxury travel and luxury travelers
    A survey by JNTO in FY2017 defined luxury travel as a trip where one                                      High level of comfort                  Authentic experiences
                                                                                                 Needs when

                                                                                                              Exclusivity                            Eco-tourism
                                                                                                  traveling

    million yen or more is spent at the destination. Wealthy people who
                                                                                                              Best service                           Once-in-a-lifetime experiences
    engage in luxury travel and are the targets of luxury travel promotions are                               Status symbols                         Voluntourism
    defined as luxury travelers.                                                                              Privacy                                Sustainability

                                                                                                                                                                                            10
Strategy III: An opportunity to revive tourism in Hokkaido by understanding how
              consumers are thinking post-COVID-19
  Encourage travel     Promote value and tourist attractions that people will come to Hokkaido
  in more areas        especially to enjoy
       After the pandemic, it is likely that tourists will prefer destinations and attractions that are not too crowded, and solo
    travel will become even more popular. This will be a tailwind for our efforts to boost recognition of less well-known areas
    and get tourists into those areas.

     Effectively promote appealing tourist resources in regions such as eastern, northern and southern Hokkaido
     Roll out promotions with regional airports in Hokkaido
     Promote travel around various areas by making use of unlimited travel passes such as the Hokkaido Rail Pass, JR East-South
     Hokkaido Rail Pass and Hokkaido Budget Bus Pass
     Pay attention to the rising popularity of mobility services such as MaaS and promote their benefits for more convenient travel in Japan
     Promote the fact that the openness of Hokkaido provides plenty of freedom for road trips
                                                                                                           Northern
                                                                                          ✈                Hokkaido
                                                                                       Wakkanai            923,000
                                                                                                                                  Okhotsk
                                                                                        Airport
                                                                                                                                  Region
                                                                              Central                                             120,000
                                                                              Hokkaido
                                                                              5,480,000                         ✈
                                                                                                    ✈     Memanbetsu Airport
                                                                                             Asahikawa Airport
                                                                                                                      ✈                   Kushiro/
                                                                                                                   Kushiro Airport        Nemuro
                                                                                           ✈                                              Region
                                                                                   New Chitose Airport ✈                Tokachi
                                                                                                                                          176,000
                                                                                                Obihiro Airport
                                                                                                                        Region
                                                                                       Southern Hokkaido                163,000
  Target markets whose citizens can drive in Japan with an international         ✈
driver's license, etc.: Taiwan, South Korea, Hong Kong, Singapore,                     674,000
                                                                              Hakodate
Thailand, Malaysia, USA, Canada, Australia, UK, France, Germany,
Philippines, India, Italy, Russia, Spain, Middle East (UAE, Turkey, Israel)    Airport            Total nights stayed by overseas visitors to Japan by area
                                                                                                  Source: Study on tourism in Hokkaido by the Hokkaido
                                                                                                  Government Department of Economic Affairs               11
Strategy III: An opportunity to revive tourism in Hokkaido by understanding how
              consumers are thinking post-COVID-19
                    Awaken latent demand during off-peak seasons to make the lowest
 Even out tourism
                    tourist numbers higher
  Attract more tourists between March and June and between September and November, when there are fewer overseas
  tourists, so that tourism employees can work year-round. This will improve service standards.

  Target repeat visitors with value, tourist attractions and new content that will make them want to visit during off-peak seasons
  Tap into markets where there is an overlap between off-peak and peak-season travel
  Work together with areas outside Hokkaido to cover a wide area and promote the way tourists can experience multiple
  seasons on the same vacation
  Create content for seniors, who have time to travel during any season, travelers interested in the workation experiences
  offered by national parks, quasi-national parks, etc. and multi-day travelers
  Strengthen promotions for school trips to Japan and MICE

     (person-nights)                                                                       (person-nights)
4,000,000                                                                                3,000,000                                          近畿運輸局管内
                                                                                                                                            Kinki District Transport Bureau areas

                                                                                                                                            北海道運輸局管内
                                                                                                                                            Hokkaido District Transport Bureau areas
3,500,000
                                                                                         2,500,000
3,000,000
                                                                                         2,000,000
2,500,000
2,000,000                                                                                1,500,000                          Hokkaido's bottom seasons

1,500,000                                                                      H29
                                                                               2017
                                                                               H30       1,000,000
                                                                               2018
1,000,000
                                                                               R1
                                                                               2019
                                                                                          500,000
 500,000
                                                                               R2
                                                                               2020
        0                                                                                       0
                                                                                                        Jan. Feb. Mar. Apr.      May June July       Aug. Sept. Oct. Nov. Dec.
              1月   2月 Mar.
              Jan. Feb. 3月 Apr.
                           4月 May
                                5月 June
                                    6月 July
                                        7月 Aug.
                                            8月 Sept.
                                                9月 10月11月12月
                                                     Oct. Nov. Dec.                                  1月 2月 3月 4月 5月 6月 7月 8月 9月 10月 11月 12月
                                                                                                 Total number of visitors (overseas visitors only) staying in the areas covered by the
   Total number of visitors (including overseas visitors) staying in Hokkaido by month           Hokkaido and Kinki District Transport Bureaus in 2019

                                                                                                     Source: Statistical study on accommodation by the Japan Tourism Agency
                                                                                                                                                                                         12
Building businesses:
 A unique initiative to establish adventure travel in Hokkaido as a brand
  Overview of project
○With its unique culture and abundant nature, Hokkaido is particularly well poised as an adventure travel destination. We
are promoting this brand through a comprehensive strategy including inviting media and appearing at ATWS (Adventure
Travel World Summit) to increase recognition.

 Appearance at ATWS2019                                                   Inviting media
                                                                       We invited members of the media, including those whom we
We increased recognition of Hokkaido through various
                                                                       made contact with at ATWS2019, and invited them to try some of
media outlets and discussed winter media coverage
                                                                       our adventure travel experiences, with the aim of promoting
■Theme: Adventure Travel Hokkaido: Harmony with nature and shared      these experiences through the media coverage.
prosperity is the way of the future                                   ■Theme: WILD LIFE: The fascinating world of snow and ice
            .                                                         ■Date: February 6-15, 2020
■Date: September 15-18, 2019
                                                                      ■Invited: 1 photographer/blogger based in France
■Venue: Gothenburg, Sweden
                                                                                   1 member of an American travel company
■Booths: 1 networking table
                                                                      ■Areas covered: Kushiro City, Tsurui Village, Shibetsu Town, Shari Town,
■Attendees: 773 people from 72 countries
■Business talks                                                                     Teshikaga Town, Koshimizu Town, Akkeshi Town, etc.
  ・PR through Hokkaido booth: 47 people from 43 companies             ■Content   covered: Birdwatching,
  ・Talks with travel companies and media: 13 people from 13 companies              wakasagi   smelt fishing,
  ・One-on-one talks with media: 5 people                                           snowshoeing,  canoeing,
                                                                                   walking on the drift ice,
                                                                                   Ainu culture
                                       ATWS attendees by region

                                Oceania                     MENA      Exposure on blog and Instagram
                                 Other                                ●Blogs
                             Africa                                     Posts: 2 (March 15 and April 12)
                                Africa                                  Exposure: 40,000 page views per month
                                                                        Equivalent to 200,000 yen in advertising
                             Asia                        Europe       ●Instagram
                                         South America                  Posts: 36 (March 22 onward)
                                                                       Exposure: 2,370 page views

                                                North
                                               America
                                                                                                                                            13
Number of tourists in Hokkaido (real numbers)
(unit: 10,000 people)

                                                                                                                                                                   (year)

                                                                  From            From other       From
                                                                  overseas        prefecture       Hokkaido
                                                                                                                                                                        Ratio of
                                                                                                                                                                       tourists in
             2003       2004    2005    2006    2007    2008     2009     2010    2011     2012     2013      2014   2015      2016    2017       2018      2019       Hokkaido
                                                                                                                                                                         (2019)
  From
Hokkaido     4,304      4,207   4,178   4,250   4,309   4,079    4,085   4,532    4,068    4,475   4,629    4,654    4,693     4,642   4,725      4,601     4,441       84.2%
  From
  other      606        589     584     600     578      559     529      521      487      544     565       569        577   594     606         607       592        11.2%
prefecture
  From
overseas
              29         43      51      59      71      69       68       74       57      79      115       154        208   230     279         312       244         4.6%

  Total      4,939      4,839   4,813   4,909   4,958   4,707    4,682   5,127    4,612    5,098   5,310    5,377    5,477     5,466   5,610      5,520     5,277       100%

               Note: A simple comparison over time is not possible as a new surveying method was adopted in April 2010                         (unit: 10,000 people)
              Source: Study on tourism in Hokkaido by the Hokkaido Government Department of Economic Affairs

                                                                                                                                                                             14
Overseas tourists visiting Hokkaido (real numbers)
                                                                                                                                                                                                                   2018 Hokkaido Eastern
                                                                                                                                                                                                                      Iburi earthquake

                                                                                                                                                                                                                               Worsening of
                                                                                                                                                                                                                               Japan-South
                                                                                                                                                                                                                              Korea relations
                                                                                                                                                                                                   Relaxing of visa
                                                                                                                                                                                                   restrictions for
                                                                                                                                                                                                                                (from July)
(unit: 10,000 people)                                                                                                                                              Expansion of                    tourism by Chinese
                                                                                                                                                                   visitor's visa                  individuals
                                                                                                                                                                   exemptions*1
                                                                                                                                                                                          Amendment of duty-free
                                                                                                                                                                                          system
                                                                                                                                                                                                                                     COVID-19
                                                                                                                                                         Short-term visa exemptions for                                                (from
                                                                                                             Relaxing of visa system for                 visitors from Thailand and                                                  February)
                                       Expo 2005 Aichi, Japan                                                                                            Malaysia
                                                                                                           tourism by Chinese individuals

                                     Designation of Shiretoko as                                                                                      Relaxing of visa
                                     a World Natural Heritage Site                                                                                    restrictions
                                                                                                                                                      for ASEAN tourists
                                                                                           G8 Hokkaido Toyako
                                     Visas provided to Chinese nationals                        Summit
                                            from all areas of China                                                                     Relaxing of visa system for
                                                                                                                                           tourism by Chinese
                                                                                           Introduction of visa system for                       individuals
                                      Short-term visa exemptions for visitors             tourism by Chinese individuals
                                                                                                                                         (multi-visa now supplied)
                                          from Taiwan and South Korea
                                                                                             Swine flu pandemic
               Visas provided to Chinese nationals                 VJC becomes
                                                                   more advanced
                    from more areas of China
                                                                   and targeted
                                                                                                                Senkaku Islands dispute
               Short-term visa exemptions for
                  visitors from Hong Kong                                                                           Great East Japan Earthquake
                                                                                                                         on March 11, 2011
                Visit Japan                     First meeting between Japanese,
                Campaign                           Chinese and South Korean          Global recession and
                                                 tourism ministers (Kushiro, etc.)
                   starts                                                                  high yen

            SARS pandemic

      Taiwan              South                 China                   Hong            Singapore                              Thailand          Malaysia                           Australia             Other                  Total
                          Korea                                         Kong
        Note: A simple comparison over time is not possible as a new surveying method was adopted in April 2010                                                                                                                       (year)
      Source: Study on tourism in Hokkaido by the Hokkaido Government Department of                                          *1 Visa exemptions were granted to tourists from the Philippines and Vietnam from November 20, 2014
                                                                                                                                   and to tourists from Indonesia from December 1, 2014
      Economic Affairs
                                                                                                                                                                                                                                           15
Overseas tourists visiting Hokkaido by country/region (FY2019)
                    Australia                     Russia
                                                               Unknown/Other
                  55,000 (2.2%)                    8,000
                                                                  170,000
                                                  (0.3%)
                                                                   (7.0%)
       Canada
    19,000 (0.8%)
                                                                                     China
                   USA                                                              594,000
                 104,000                                                            (24.3%)
                  (4.3%)
                                                               North
 Singapore                                                   America
72,000 (2.9%)                                                123,000
                                                              (5.0%)
  Malaysia                                                             Total
  107,000
   (4.4%)               Hong Kong                                    2,442,000
                         178,000
                          (7.3%)
                                                                     (FY2019)

                                                                       Asia
                                Thailand
                                211,000                         2,087,000 (85.5%)   Taiwan
                                 (8.6%)                                             489,000
                                                                                    (20.0%)

                                                       South Korea
                                                         437,000
                                                         (17.9%)
Source: Study on tourism in Hokkaido by the Hokkaido
Government Department of Economic Affairs
                                                                                              16
Structural issue of tourism in Hokkaido: concentration of tourists
                        in central Hokkaido
 In FY2019, there was a total of 7,536,000 overseas visitors (all of Hokkaido)

                                                       Northern
                                                       Hokkaido
                                                                                            Okhotsk
                                                         12.2%                              Region
                                                         923,000
                                                                                               1.6%
       Central                                                                                120,000
      Hokkaido
        72.7%
      5,480,000
                                                                                                        Kushiro/Nemuro
                                                                                                            Region

                                                                              Tokachi                       2.3%
                                                                              Region                        176,000

                                       Southern                                 2.2%
                                       Hokkaido                                163,000

                                           8.9%
                                         674,000               •Overseas tourism in Hokkaido is concentrated in
                                                               central Hokkaido
                                                               •In order for local economies to thrive, we need to
                                                               get tourists into other areas too
     Source: Study on tourism in Hokkaido by the Hokkaido Government Department of Economic Affairs
                                                                                                                         17
Total nights stayed by overseas visitors to Japan by District Transport Bureau
2019: Total of 115,660,000 overseas visitors (all of Japan)
2018: Total of 94,280,000 overseas visitors (all of Japan)
2017: Total of 79,690,000 overseas visitors (all of Japan)
                                                                                                                                                                                   2017              2018               2019

                                                                                                                                                                 Hokkaido
                                                                                                                                                                                    9.7%               8.8%               7.6%
                                                                         2017          2018            2019

                                                Okinawa
  2017            2018            2019                                                                                                                                         7,700,000            8,340,000          8,810,000
                                                                                                                                                                                person-              person-            person-
   5.8%           6.6%                6.7%                                                                                                                                       nights               nights             nights
 4,620,000      6,200,000        7,750,000
  person-        person-          person-                    2017                 2018                     2019                                                                     2017               2018               2019

                                                                                                                       Hokuriku-Shin'etsu

                                                                                                                                                                  Tohoku
   nights         nights           nights
                                                             3.4%                 3.4%                     2.9%                                                                      1.3%              1.6%               1.6%

                                                                                                                                                                                   1,070,000        1,470,000          1,850,000
                                                          2,670,000            3,210,000              3,400,000                                                                     person-          person-            person-
                                                           person-              person-                person-                                                                       nights           nights             nights
                                                            nights               nights                 nights

                                                                                                                                                                                   2017              2018                 2019
                              2017               2018                     2019

                                                                                                                                                                Kanto
                                                                                                                                                                                   35.7%             35.1%                35.0%

                                                                                            Kinki
                              24.8%              25.6%                    28.5%                                                                                               28,410,000         33,120,000            40,540,000
                                                                                                                                                                               person-            person-               person-
                          19,780,000          24,090,000                32,940,000
                                                                                                                                                                                nights             nights                nights
                         person-nights       person-nights             person-nights

                 2017           2018           2019
                                                                                                                                                                        2017                2018               2019
                                                             Chugoku

                  2.1%           2.2%           1.9%

                                                                                                                                                        Chubu
                                                                                                                                                                            6.8%             6.9%               7.2%
                1,670,000      2,100,000      2,200,000
                 person-        person-        person-                                                                                                             5,420,000               6,540,000          8,270,000
                  nights         nights         nights                                                                                                              person-                 person-            person-
                                                                                                                                                                     nights                  nights             nights

                                                                                                2017              2018                       2019
                                                                                  Shikoku

      2017          2018              2019
                                                                                                    1.1%           1.0%                       1.1%
                                                                                                                                                                             Source: Statistical study on tourist
                                               Kyushu

      9.4%          8.7%              7.5%
                                                                                               840,000            970,000                   1,220,000
                                                                                                                                                                             accommodation by the Japan
    7,510,000     8,230,000      8,680,000                                                     person-            person-                    person-
                                                                                                nights             nights                     nights                         Tourism Agency
     person-       person-        person-
      nights        nights         nights                                                                                                                                                                                          18
Car rentals by overseas visitors to Hokkaido
                                                            Car rentals by overseas visitors to Hokkaido
 (Rentals)

                 Jan.          Feb.           Mar.             Apr.           May          June          July            Aug.           Sept.         Oct.          Nov.       Dec.

                                                     Car rentals by overseas visitors to Hokkaido by country and region
          Other Asian
          countries                                                   Other Asian                                                Other Asian
                                                                      countries                                                  countries
  Australia                                        Hong                                    Other                                                                    Other 2%
                                Other              Kong               Australia
                                                                                                                     Australia
  USA                                                                   USA
                                                                                                                                      USA
 Europe                                                                                             South          Malaysia                                                      Taiwan
                                                                  Europe
                                                                                                    Korea
 Malaysia                                                                                                            Europe
                                                             Malaysia

 Thailand                                                     Singapore                                                  Singapore
                                                                                                                                                                       South
                                          South                                                                                                                        Korea
                                          Korea
    Singapore                                                         Thailand                                      Hong           Thailand
                                                                                                                    Kong
                 Taiwan
                                                                                  Taiwan                                                  Hong Kong

                    Source: Hokkaido Rent-A-Car Association
                    Note: These figures were compiled from the figures supplied by the Sapporo, Asahikawa, Hakodate, Kushiro, Obihiro and Kitami car rental associations.                 19
You can also read