Exeter Budget Statement - February 2020 - Exeter Labour Party
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Exeter Budget Statement
February 2020
Budget Statement Foreword by Cllr Phil Bialyk
Exeter is a fantastic It is the third fastest growing city in the UK, with the third lowest
unemployment rate.
place and I am proud Exeter is only one of six cities to see a drop in the age of the
of what the city has population, and has the 20th youngest population in the country.
The city has a travel to work population of 477,000 and is the
achieved and the role destination of choice for the sub region.
that everyone has played
While this can be viewed as good news it also brings a number of
challenges that we as a city council need to address.
in our success. The City Council has a good track record of working in partnership
with Devon County Council, neighbouring districts and the private and
voluntary sectors. Together we can successfully address the structural
challenges we face, such as carbon reduction, inactive lifestyles, traffic
congestion, housing and urban anti-social behaviour.
Phil Bialyk New council developments The UK’s first The UK’s first
Leader constructed to Passivhaus Passivhaus
Exeter City Council Passivhaus standard care facility leisure complex
1
Budget Statement Foreword by Cllr Phil Bialyk
My top priority going This needs to be more than just empty words, and this is why
I am pleased we are developing a roadmap which is being led by our partners
forward is our ambition Exeter City Futures.
to be carbon neutral This includes a number of key agencies within the city all working with the public
and private sector to bring this about. We will need to be bold as we bring our
by 2030. plans forward, and there will be some tough decisions for us all to make, but the
council will be leading these decisions.
We intend to build all our properties to Passivhaus standard, and we are
embarking on a very ambitious retrofit scheme following a pilot of six council
23 energy saving properties in Wonford.
projects We are also protecting green open spaces and doing everything
completed since 2014
we can to increase biodiversity. I am committed to delivering a net biodiversity
gain from all developments, and to assist this goal we have delivered a
partnership with Devon Wildlife Trust (DWT).
Solar power
Livestock Centre - largest roof mounted In addition to purchasing additional land for inclusion in the valley parks, we have
installation in the South West
transferred 140 hectares of valley park to the DWT to increase biodiversity, and
we are examining how Northbrook Approach Golf Course can provide a strategic
link connecting the valley parks with the river.
10,000 trees planted
Since 2000 - well above the UK average I do hope everyone will support our budget going forward and share in our aim of
continuing the success of the city, for everyone in Exeter.
2
Budget Statement Foreword by Cllr Phil Bialyk
This is my first budget statement as Leader of Exeter City Council. As residents of Exeter we all know what is important. There is an
extraordinary amount of good work going on. I wish to take this opportunity
You’ll remember that my predecessor left his ten years of leadership with to thank everyone who has played a part. It is, our job as councillors
a warning that central government was in denial around the dangerous to safeguard everything that is important to people today, whilst setting
state of the local finances. He had to find £2.2million of cuts and additional up a vision for Exeter - Our Exeter - that our children will be proud of
income. I’m sorry to report that nothing has changed in the attitude of those
making decisions in London.
We don’t often boast, because we
Our medium term financial plan shows that, after 10 years of austerity, we
may have to find savings of nearly a third of our net budget. This is the direct aren’t complacent and know that
consequence of the Government terminating the New Homes Bonus and
resetting the business rate, wiping out the growth we earned from business we can always do more, and our
rates.
residents deserve the best.
Yet, time and again, in the face of whatever national challenges are thrown
at us, this Labour run administration delivers for this city. In fact, we often say that Exeter is a city that hides its light under
a bushel, and then hides the bushel.
As Leader of the Council I believe that we have a climate emergency and
delivering a Carbon neutral Exeter by 2030 is the most important thing for What I am proposing to you this evening aims to deliver a balanced budget,
this city. It matters to me personally and it matters to this city. How we can protect and maintain the services which the citizens of Exeter need the
achieve this, as a small district council, will be the challenge for all of us. most, and pioneer transformational programmes designed to address active
lifestyles, clean growth, active travel, innovation, housing supply and a
carbon neutral city.
Qualified workforce
2nd highest percentage of people
with qualifications in the UK
3
Budget Statement
We continue to find ways to invest in local community development in
creative ways such as the Community Infrastructure Levy. In December
of last year, following an extensive community engagement process we
launched the new Exeter Grants Programme with an annual budget of
around £1million (second to none in the South West). 127 community
groups have received a grant from the Council this last year with an
estimated value of £463,709.
£ £1m Exeter Grants Programme
127 community groups received a grant from
the Council over last year.
Exeter Grants Programme 2019-2020
Transition Grants £217,980
Ward Grants £65,000
Community Buildings £150,000
Large Grants £110,000
Small Grants £100,000
Strategic Fund £150,000
Young People’s Fund £25,000
VCSE Support Contract £60,000
Information & Advice Contract £100,000
4
Budget Statement
I think people will be
surprised with what we
manage to achieve with
our small share of their
hard earned council tax.
I’d like to take a moment
just to reflect back on
what has been achieved
with the council budget,
along with some of the
good things to come.
5
Budget Statement
Wellbeing Exeter, our city wide health and wellbeing partnership programme Plans are under way for the development of a Community Sports Village
continues to break new ground with literally thousands of local people at the Exeter Arena site which will include a replacement for the aging
benefiting from personal help and support from Community Connectors Northbrook Swimming Pool and exciting plans are being worked on in
working with GP’s and hundreds more working together with Community Wonford bringing residents, health care providers and other stakeholders
Builders supporting each other to get together in ways that matter to them. together to create a shared vision for a new health and wellbeing centre at
the heart of the community and led by that community.
We agreed the Move More Physical Activity Strategy in July as part of
our work with Sport England and programmes are now being developed Like everyone else I am frustrated at how long it is taking us to reopen the
with partners that will see a range of initiatives in schools, workplaces, Riverside Swimming Pool but we are committed to making this happen.
communities, GP surgeries and neighbourhoods bringing people together to From the outside it might not look as if anything much has changed but from
help each other to get the health and wellbeing benefits of everyone having the inside you can see the scale of the challenge we face in rebuilding to
the opportunity to move a little bit more in their everyday lives. With the help bring it up to date with modern standards: over 700 people from a range of
of Sport England we are embedding the principles of Active Design at the trades have already been working on the site and I look forward to seeing
heart of Liveable Exeter our vision for building much needed housing and local families back in the pool as soon as possible.
great neighbourhoods that promote active lifestyles and reduce the demand
for car usage.
£50m city centre
redevelopment
Exeter is now the most active
funded by Exeter City Council
city in the country.
6
Budget Statement
St Sidwell’s Point Cutting edge I am very excited to see the
Leisure Complex
design
amazing St Sidwell’s Point
Swimming Pool and Leisure
Centre and Bus Station start
Highest to arise from behind the
standards of
construction
hoarding on Paris Street.
We continue to lead the way
with our vision for placing
Super leisure at the heart of city
energy
efficient
centre regeneration and
our commitment to climate
ready, healthy and energy
Built to efficient buildings. On time
withstand and on budget!
The UK’s first Passivhaus climate
leisure complex
change The Council’s investment in the new bus station and
leisure complex is unlocking a new phase of private sector
investment in the city centre.
7
Budget Statement
Whilst continuing to focus on
developing the city for the future
I am very proud of the work that
officers do on a daily basis to
improve health and wellbeing.
disabled
facilities
grants
97% compliant food premises
97% with national food safety standards
£ Year on Year increases
in the number of people getting Disabled Facilities Grants
helping them to stay living independently at home Home
warm up
grants
£ £300k in Home Warm Up Grants
spent on retrofitting insulation in low income and fuel
poverty properties to conserve energy
8
Budget Statement
Thanks to the joint efforts of
councillors on the Licensing
Committee and our officers, Exeter
City Council is leading the way as
one of only two councils to have
introduced a policy that from January
this year 50% of our Hackney carriage
taxis are required to be Ultra Low
Emissions with the other 50% (which
are Wheelchair Accessible Vehicles)
having to meet the Euro 6 standard.
50% of Hackney Carriages 50% of Hackney Carriages
are Wheelchair Accessible Vehicles are required to be Ultra Low Emissions Euro 6 standard
9Budget Statement
As a committed trade unionist,
the health and welfare of Council
staff is important to me and
I am proud of the introduction
of more agile and flexible working
practices that will help staff have
a better work life balance as
well as reducing back office
costs and carbon emissions
through lower energy consumption
and fewer car journeys.
10Budget Statement
The Housing Revenue Account development programme gained significant
momentum during 2019 and a firm delivery schedule of 100 properties was But it isn’t just new homes for
established as part of the wider 500 programme. The developments will all
be delivered to Passivhaus Standard as the Council continues to deliver its people, we continue to focus
commitment to carbon reduction and energy efficiency. Supported by the
Council’s Development Company, Exeter City Living, the programme will on our housing stock of 4,816
deliver:
properties and 1,012 lease
n 9 three bedroom houses at Thornpark Rise
which will be completed in April holders flats and our residents.
n 10 three bedroom houses at Bovemoors Lane
which will be completed in December
Some 17 poor energy efficient non-traditionally constructed properties
n 53 one and two bedroom Extra Care flats in the Newman Road area have been demolished and are being rebuilt
which will be completed in September offering tenants improved quality homes. The project will be completed
in September.
n Planning permission has been secured for
21 one and two bedroom flats at Hamlin Gardens,
- the development is currently being tendered for delivery
n A Planning Application has been approved for 92 flats at Vaughan Road
for a project between the HRA and Exeter City Living.
53 one and two bedroom 10 three bedroom flats
Extra Care flats in Bovemoors lane will be completed in
September
will be completed in September
11Budget Statement
Exeter City Council is striving towards delivering its Vision for sustainable
growth, with funding successfully secured from Homes England to support
the Liveable Exeter (Garden City) Programme.
Liveable Exeter will deliver 12,000 new homes for the city and its residents
while also supporting the need for a more sustainable and active city to
make Exeter a net carbon neutral city by 2030 and recognised as
a leading sustainable city across the world. Culture will be
built in as standard.
We are working on
new ways to enable
everyone to live better.
Liveable £750k funding secured
Exeter from Homes England
12Budget Statement
For 2020/21, the HRA medium term financial plan provides for a capital The design incorporates the latest and very best thinking with regards to
programme of £27.789 million. This comprises capital investment of £13.894 elderly and dementia care design. It is due to be completed in September.
million for improvements to the Council’s existing housing stock and £13.895
million towards the provision of new council homes. At the council our customers are increasingly taking advantage of a
growing number of online services, allowing them to contact us when and
In terms of investment in existing stock the proposed budgets for 2020/21 how they choose. In fact, for a growing number of enquiries, digital self-
include the following: service is becoming the preferred way for customers to contact us. This
allows frontline staff to spend their time with those with the greatest need.
n 250 kitchen replacements It has also facilitated the merging of Waste Operations calls into Customer
n 250 bathrooms replacements Services, contributing to savings in the Environmental Health service and
n 430 windows replacements allowing for a greater number of enquiries to be resolved from a single point
n 430 door replacements of contact.
n Re-roofing 240 houses
n Refurbishment of Rennes House to commence after replacement of lifts
St Loyes Extra Care
The Council is also pioneering approaches to retrofit energy measures to
our existing properties – our pilot at Chestnut Avenue has delivered a retrofit
Energiesprong solution to six properties – with benefits including a ground
source heat pump heating system, insulated wall and roof panels, and
photovoltaic roof panels with battery storage facility. If it works we will look
to see how we can move that forward for the entire Council housing stock.
ECC is currently constructing an
Extra Care Scheme designed to
provide 53 affordable homes for
residents over 55 with care needs.
13Budget Statement
Supporting this vision is the Liveable Exeter Place Board, whose members We need to do more but we have a good record,188 were people prevented
met for the first time in December 2019. And with the Liveable Exeter project from rough sleeping through accessing the Night Shelter in 2018-19 and
team now in place we are already driving forward the programme into the a further 98 from November 2019 to date. In March the Council was also
next phase. successful in being awarded additional short-term government funding
totalling £218k to expand on access to private rented tenancies for
households and individuals at risk of homelessness. To date these services
We are redoubling our efforts have delivered 49 new tenancies
for homeless people.
around the complex situation
Meanwhile the Property Estates team (working with legal Services) has
around the homeless and rough generated more than £1.7 million in capital receipts. They have also worked
on restructuring Council property interests to bring forward regeneration
sleepers in Exeter. In September schemes at CityPoint and House of Fraser and continue to work on other
opportunities across the City. The team has also progressed disposal of a
a revised Homelessness and number of sites in the City to Exeter City Living to facilitate the construction
of those much needed new homes.
Rough Sleeping plan was released
A number of strategic acquisitions have been made during the year, being
and I have asked officers for a the purchase of Senate Court in Southernhay Gardens and an office building
in Emperor Way. These acquisitions yield a new income stream of £920,000
summit to examine everything. per annum which can be used to support the provision of services across
the City.
14Budget Statement
With the declaration of a climate emergency the work of the Corporate The last remaining oil fired heating system was replaced at the Corn
Property team on energy has moved to centre stage. Projects delivered Exchange with energy saving modern gas boilers. The scheme was financed
this year include the amazing Water Lane Smart Grid and Storage Project using Salix funding, an interest free government loan.
complete with solar farm, battery storage and private wire to support
electrification of the Council’s operational fleet. The project will start in LED light replacement works at John Lewis, Leighton Terrace and King
March and includes three additional battery storage units to be located at William Car Parks were completed prior to the Christmas period. Again, the
the Livestock Centre, Mary Arches Street and John Lewis Car Park where savings met Salix funding requirements and the project is expected to pay
renewable energy is exported to the grid. back in less than three years.
The goal is to deliver environmental excellence and reduced emissions, with
The energy team recently long term carbon and financial savings as Exeter strives to become a zero
carbon council.
completed two further projects,
To date the team has reduced the Council’s base load energy consumption,
which reduce energy consumption, cut carbon emissions and delivered financial savings to support services
through the delivery of over 23 energy saving projects. Carbon emissions
carbon emissions and also save have reduced by 29%, energy consumption has dropped by 37% and last
year the carbon emissions of the council’s fleet saw a 34% reduction after
the Council money the introduction of electric vehicles (EV) and EV pool cars.
LED lights fitted 34% reduction 28% cut
at our council offices and car parks - saving in transport carbon emissions last year in carbon emissions since 2012
up to half the energy consumption by switching to electric fleet
15Budget Statement
When it comes to growth and commercialisation the team were pleased
to support InExeter who were successful in their second BID term vote.
It provides £580k a year for the city centre. The new Exeter City Council
Commercialisation Strategy was adopted in January. It paves the way for
commercial activity to support the council.
The award winning Building Greater Exeter has seen the support of 30
project partners come together to reach some 30,000 people to provide the
skills needed for our construction industry. The future for our young people
is looking strong. Exeter has been awarded ‘City of Apprenticeships’ status
by City and Guilds Group in recognition of the strong offer and support for
apprenticeships across the city.
16Budget Statement
Motivated staff at Exeter City Council formed a ground breaking
partnership with Keep Britain Tidy called the Ocean Recovery Project
with the aim to recycle waste plastic and create sustainable items.
The Gas Tower Arena at Glastonbury festival was the world’s first
interactive recycled stage made from 10 tonnes of waste plastic.
They helped create the world’s first recycled ocean going kayak
and the world’s first beach bins made from waste plastic.
These also created Ellie’s fund, this has helped raise
£68k for Brain tumour research society whilst recycling
over 2 million items that otherwise would have been
incinerated or sent to landfill.
The team have done this whilst emptying 3.2million bins a year with
only 0.1% missed. We are committed to introducing glass and food waste
kerbside recycling next year and we are speeding up the introduction of
newer, lower emission diesel along with more electric vehicles compared to
our old fleet. I am committed to a net biodiversity gain. We’ve given over 346
acres to Devon Wildlife Trust to protect our valley park. In addition, we have
purchased a further 13 acres to add to our valley parks. On top of that we
are now working on how to connect Northbrook and allow it to thrive in the
future for our children. This will provide a unique strategic asset connecting
valley parks with the River Exe.
3.2m bins emptied
with only 0.1% missed
A further 2,000 trees will be planted, to add to the 10,000 trees planted since
3
the year 2000. Currently we have a tree cover in the city of 24.5%.
10,000 trees planted
Since 2000 - well above the UK average
17Budget Statement
We have managed to continue to invest in Culture again, supporting our
national portfolio organisations to the tune of £250,000 a year. We were
awarded both UNESCO City of Literature Status last year and designated
cultural compact status in recognition in the strength and importance of the
arts in this city. Our Corn Exchange staged more than 300 events and 40,000
ticket sales.
There were 256,458 visits to the
RAMM last year and over 18,000
children and students took part
in activities and tours. A band of
200 volunteers contributed 14,637 Whilst all of this was going on, I wanted to thank our legal team who have
hours of time giving back to the gone quietly about their business to secure a landmark ruling at the Royal
Courts of Justice regarding the rateable valuation of the RAMM – a Grade II
community. We loaned 501 objects Listed building. The judgment is likely to have a significant impact on the way
English and Welsh museums occupying historic properties are valued in the
to institutions around the world future. The case decided the rateable value of RAMM at £1 from April 2015
brining it down from the previous rateable value of £445,000.
and gave some back too!
18Budget Statement
I am really pleased to tell you that we have just heard the Valuation Officer’s
application for leave to appeal this decision has been refused… but don’t
start spending the money we have saved as a result yet because the
Valuation Office now has until the 19 March to challenge this decision to the
Court of Appeal.
Visit Exeter hosted journalists from around the world and over half a million
users came to us for information. Our Tourist Information Centre deals with
more than 100,000 enquiries every year. We will continue to fly the flag
for tourism in the city and promote our strengths and that of our partners
through Exeter Live Better. We have launched Exeter Festival and will provide
low cost of free entertainment, celebrating this city, this summer. Many also
visited our Underground Passages, that had more than 20,000 visits last
year, or the Custom House, which had 30,000 visitors last year.
I am so pleased the Red Coat volunteers, supported by Exeter City
Council, celebrated their 30th anniversary and were awarded
The Queens Award for Voluntary Service. More than 10,000 people
join a free tour to see our city every year.
19Budget Statement
The Matford Centre continues to grow in importance and saw £40 million of However, taking into account the additional funds that we have delivered this
transactions last year. Our city centre Farmer’s Market is one of very few in year I am able to propose a balanced budget for 2020-21, which maintains
the South West which runs every week. It has now run continuously for more our General Fund working balance, well above the minimum level required.
than 20 years. Therefore I propose to you the recommendation set out in the papers before
you in terms of the approval of both the revenue estimates and capital
I am committed to inclusive growth. Many cities talk about it but we programme for the year 2020/21 and which will result in the setting of a
intend to deliver. We have led by example by recruiting staff to support the District Council tax of £160.05 for a Band D property. This is an increase of
skills agenda, through developing the Building Greater Exeter brand and £5 a year for a Band D property, less than 10p a week. By comparison the
strengthening the partnerships in the city focused on the skills agenda, County precept will rise by £55.17 or £1.06 a week, the Police by £9.36 a
including the submission of a local industrial strategy for Exeter. year or 18 pence a week and the Fire by £1.72 or 3 pence a week.
It is remarkable that of all the cities in the UK (63) only six cities saw an
increase in the number of starts of apprenticeships, with Exeter No 1 city Therefore the Band D Council Tax will be split as follows:
in the UK, with an amazing 50% higher than Cambridge the second best
performing city. These are practical steps of how we are giving young people
the best chances in life, and the best environment. Exeter City Council £160.05
Despite everything out of our control, we have been busy and continue to be
major influencers in our region and beyond. Devon County Council £1,439.46
To come back to the budget, the Council has been awarded a further £2.490
million in New Homes Bonus taking the total earned by this Council to over Devon & Cornwall Police £221.64
£25 million. On top of that, we are generating £2.5 million more in Business
Rates Growth, than the Government believes we need to provide vital
services in Exeter. Devon & Somerset Fire £88.24
Sadly however, New Homes Bonus is being withdrawn by the Government
and the Business Rates retention scheme is being overhauled meaning Making a total bill of £1,909.39
that the financial benefits that we have enjoyed will be lost from 2021-22
onwards. This means reductions of £3.7 million will be required over the next
three years to balance the budget.
20Budget Statement
Exeter City Council has the fourth lowest council tax in the country, but just
like Exeter Chiefs, the only rugby club in the country that make a profit, and
our football club, with its unique trust model, we achieve remarkable things
on modest means.
This is a budget which builds on the good work by all to date and is a budget
that promotes a city with a vision.
A city that welcome everyone and works with business
A city that is healthy and inclusive
A city of literature and culture
A city of accessible education for all
A city that will become carbon neutral by 2030
It is “Our city and our future”
21Key Milestones for Exeter City Council
Communications, Tourism and Culture
n Awarded UNESCO City of Literature designation
n Awarded Cultural Compact status by Arts Council England
n Exeter Festival successfully launched and growing.
n Visitors to Exeter in 2018 up 9% on 2017 figures (2,530,000)
n Tourism day visits to Exeter in 2018 up 11% on 2017 figures
n An 18% increase to VisitExeter.com on previous 12 months
n 29 New Members to Visit Exeter
n £125,000 income generated
n Best value marketing - 441 marketing requests through
131 suppliers, most of which were local
Exeter is now a UNESCO City of Culture & Literature, and the City Council
has a proud record of spending on the arts and culture. Currently the City
Council spends approximately £2.4 million on culture, most of which goes
on the RAMM and the national portfolio programme. It is one of the highest
spends per head in the country.
9% Rise in visitors
in 2018 (2,530,000)
22Key Milestones for Exeter City Council
Wellbeing Exeter Programme
n £2,435,408 awarded from Sport England to help with our mission
to improve health and wellbeing for all.
n 50 organisations and over 1650 residents contributing towards
the development of the new Exeter Live Better & Move More
Physical Activity Strategy.
n 600 local residents helping set out the vision for a new
Health & Wellbeing Centre in Wonford
£2.4m awarded
to help with our mission to improve
health & wellbeing for all
23Key Milestones for Exeter City Council
Rough Sleeper Initiative
n 188 people prevented from Rough Sleeping through accessing the Night
Shelter in 2018-19 and a further 98 from November 2019 to date
n 99 (to date) people supported to move on from the night shelter into more
sustainable accommodation
n 14 people per week (on average) with discretionary
Council temporary accommodation placements
n 9 Housing First tenancies let and 5 Tenancy Ready tenancies
let with partner RSLs
n 41 homeless people provided with intensive intervention
and support under the Navigator Project
n 25 of these individuals have been accommodated
Council Housing
n ECC continues to invest in 4816 properties and 1012 leaseholder flats
n Plan to deliver 100 properties as part of the wider 500 home HRA
investment programme.
n Pilot of 17 poor energy efficient homes demolished and are being
rebuilt to new standards
n Retrofit Energiesprong solution to 6 properties
99 people supported 25 people 188 rough sleepers
to move on from the night shelter into more have been accommodated prevented from Rough Sleeping through
sustainable accommodation in Council Housing accessing the Night Shelter in 2018-19 and a
further 98 from November 2019 to date
24Key Milestones for Exeter City Council
Liveable Exeter
n Secured £750,000 funding from Homes England
n Will deliver 12,000 homes with quality of life at the heart
n Unrivalled cross sector Place Board launched
Property and projects (needs stats already used)
n £1.7 million in capital receipts.
n Council carbon emissions have reduced by 29%,
energy consumption has dropped by 37%.
n 34% reduction in the council fleet’s carbon
emissions after the introduction of electric vehicles
n City of Apprenticeships Award
n 3.2million bins emptied – 0.1% missed
n World’s first recycled stage
Housing stock
8th highest growth in the UK
Liveable £750k funding secured
Exeter from Homes England
25Key Milestones for Exeter City Council
Corn Exchange
n Stages more than 300 events a year
n Generates nearly £1million of income and a modest profit
n 40,000 tickets a year sold for stage shows at the venue
n 87%Tripadvisor Good or Excellent
n Host to Exeter Comedy Club, one of the longest running comedy
clubs in the country
Matford Centre
n £40 million of transactions undertaken every year
n The centre has over 5,000 rooftop photo voltaic cells (solar panels),
one of the largest rooftop arrays in the South West with a generating
capacity of 1.5 mega-watts, earning the council close to £150,000 a year
Farmers Market
n The market has now been running continuously for more than 20 years
Visitor Facilities
n 100,000 enquiries
Shopping
One of the lowest vacancy rates in the UK
26Key Milestones for Exeter City Council
The Underground Passages
n More than 20,000 visitors a year
n 88% of TripAdvisor customers rate the facility as excellent or good
The Custom House
n 30,000 visitors a year
n 82% of TripAdvisor customers rate the facility as excellent or good
Red Coats
n More than 10,000 people a year join a free tour by our
volunteer red coat guides
n 30th anniversary
n Awarded the prestigious Queen’s Award for Voluntary Service.
n 92% excellent rating from TripAdvisor customers, they have
a TripAdvisor Certificate of Excellence
Going Discover the Exeter’s story
Underground Quayside story step-by-step
SPECIAL 2,000 Enjoy daily
OFFER years guided tours
10 % OFF
ADMISSION
of history Free all year
PRICE FREE No need
up to 5 people ENTRY to book
Present this voucher.
Valid for one use only
until 31/03/2020.
Entry restrictions apply.
Please call to confirm
availability.
Exeter’s Underground Passages Custom House Visitor Centre Exeter Red Coat Guided Tours
exeter.gov.uk/passages customhouse@exeter.gov.uk exeter.gov.uk/guidedtours
01392 665887 01392 271611 01392 265203
27Key Milestones for Exeter City Council
RAMM
n 256,458 visits to RAMM
n Sold 9,142 tickets to events
n Over 18,000 children and students took part in learning activities and tours
n 200 volunteers contributed 14,637 hours
n 15,100 people participated in our engagement activities
n We supported 34 interns and student work placements
n We loaned out 501 objects to institutions around the world (2018-19 data)
n RAMM’s websites received 357,884 views
n We have a TripAdvisor certificate of excellence and are ranked 4.5/5
n We won the Society for Museum Archaeology Annual Excellence Award for
Collaborative Partnership for our work with Minecraft at RAMM
28Your Council: Supporting the Economy
One of the UK’s leaders in
employment and productivity
growth, cultural spending
and green initiatives
Exeter tops the table for qualifications
and boasts the second lowest unemployment
out of 320 cities across Europe
Source: Centre for Cities: 2020
2Exeter Budget Statement
February 2020You can also read
