EVENT GUIDE 26-28 APRIL 2017 EXCEL LONDON
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26-28 April 2017 ExCel London Event Guide Igniting Collective Excellence
internationalforum.bmj.com @QualityForum #quality2017
Hello
Silver Sponsors
Welcome to the Table of Contents
Registration sponsor International Improvement Science Networking Zone and session sponsor
and Research Symposium sponsor International Forum 03
Welcome
On behalf of the Programme Advisory Committee, the
Institute for Healthcare Improvement and BMJ, we wish 04
Practical Information
you a very warm welcome to International Forum London
2017. We have a rich and inspiring programme in store for 05
International Forum App
you, representing the very best of new thinking from the
global quality improvement movement. 06
London 2017 Highlights
08
Keynote Speakers
Session sponsors Over the next few days we will showcase the best in healthcare improvement from
across the world and will reflect on the solutions for the challenges we face in the future. 12
Wednesday 26 April Programme
Igniting Collective Excellence
This is the theme of our time together in London. We will focus on how the power 14
of collaboration can inspire all parties, including patients, families, new healthcare Wednesday 26 April List of Speakers
professionals and improvement leaders to deliver top quality, person-centred care in a
sustainable framework. 16
Thursday 27 April Programme
It is in partnership with relatives and patients that we define new systems of care built
18
around the patient’s perspective, using concepts such as resilience, reliability and
Thursday 27 April List of Speakers
wholeness. Our collaboration with relatives and patients empowers those individuals
that need our services to work with us to transform our care and enable us to achieve a 20
completely new level of performance. Friday 28 April Programme
The conference is a festival of ideas and a celebration of transformative initiatives in 22
healthcare. Friday 28 April List of Speakers
We would like to personally thank everyone involved, including reviewers, speakers, 24
poster presenters, facilitators, sponsors and partners for their knowledge, commitment Featured Sessions
and dedication in bringing this International Forum to you.
25
Networking Opportunities
We hope you enjoy this International Forum and your stay in London, and that you leave
ready to transform, innovate and inspire. 26
The Night Forum
We also look forward to welcoming you later this year to International Forum Kuala
Lumpur 2017 (24-26 August) and to the International Forum in Amsterdam next year (2-4 28
May 2018). Poster Sessions and Video Posters
30
Students and Junior Healthcare
Abstract Reviewers Professionals Programme
32
We would like to thank our colleagues for their time spent reviewing poster and improvement science and research Sponsored Special Interest Sessions
abstract submissions.
36
Floor Plan
Helen Bevan | Christopher Burton | Sonya Crowe | Pedro Delgado | Tim Draycott | Dougal Hargreaves | Joanne Healy 38
Emelie Heintz | Andreas Hellstrom | Göran Henriks | Elin Larsson | Ian Leistikow | Beth Lilja | Cristin Lind | Carl Macrae Lord Ara Darzi Jason Leitch Helen Bevan Sponsors and Exhibitors
Co-chair of the London 2017 Co-chair of the London 2017 Co-chair of the London 2017
Shaun Maher | Ashley McKimm | Ramini Moonesinghe | Fiona Moss | Margaret Murphy | Eleanor Murray | Jo-Inge Myhre Programme Advisory Committee Programme Advisory Committee Programme Advisory Committee 42
Joseph Freer | Josephine Ocloo | Jennifer Perry | Kiku Pukk Härenstam | Martin Rejler | Anna Sarkadi | Johan Thor | Justin Waring Professor of Surgery, Institute National Clinical Director, The Chief Transformation Officer, Programme Advisory Committee
of Cancer Research, Imperial Scottish Government; Scotland Horizons team, NHS England;
Craig White | Sharon Williams | Thomas Woodcock | Ulrica von Thiele Schwarz College, London; England England 43
A Postcard to Your Team
3
internationalforum.bmj.com @QualityForum #quality2017
Practical Information International Forum App
Welcome Reception App features
Please join us at the International Forum welcome reception.
Attendees Maps My notes
Thursday 27 April, 17:30-18:30 in the Exhibition Hall.
The Welcome Reception will be followed by The Night Forum, taking place in three Discover who else is attending and View venue maps and floor plans to find Add session notes and email them to
connect with them via in-app messaging. your way around. yourself for future reference. Please make
venues, all walking distance from ExCel London. For further details, see page 26-27.
Use ‘My Profile’ to add as little or as much sure to save your notes as you go to
information about yourself as you wish. Activity feed avoid losing any.
Pull down to refresh and stay up to date.
Schedule Swipe up to browse through important Surveys
View the full programme by day. Know announcements. Tell us what you think about individual
Assistance If you have any questions or require any information, where to be and when to be there. Use sessions and the conference as a whole.
please visit the registrations enquiries desk or ask a member of the ‘My Schedule’ to view the sessions you Exhibitors
International Forum Team (they will be wearing green shirts) who will Handouts/Presentations have pre-selected.
be able to assist you. Browse exhibitors and save a list of
companies you want to connect with.
Speakers
Registration enquiries is located in the Exhibition Hall, Level 0. If you Handouts and presentations made Documents
Read biographies of our expert speakers
have brought your pre-printed badge with you, you do not need to go available by speakers can be found on
and view which sessions they will be Download session handouts and email
to the registration desk on arrival. internationalforum.bmj.com/handouts-
involved in. them to yourself for use after the
london-2017 and also in the International
Registration will be open during the following times: Forum App. conference.
• Wednesday 26 April 08:00-09:00 Pre-day attendees only
• Wednesday 26 April 13:45-18:00 Attendees of Student & Junior
Accommodation
Healthcare Professionals Orientation
• Wednesday 26 April 16:00-18:00 All International Forum
attendees Agency contact details
How to get the app
• Thursday 27 April 07:30-19:00 All International Forum attendees
If you have booked your accommodation
• Friday 28 April 07:30-17:00 All International Forum attendees through The Turner Agency (TTA) and need
any assistance they can be contacted directly Wifi Access Wifi is available in all areas.
Badges will be scanned each day when you enter the conference. on accommodation@ttaevents.com or call Please select network enter username forum2017 and password
Please be aware that you must wear your badge at all times during the 01233 822 078 between 09:00 and 17:00. forum2017 when prompted.
International Forum as it shows the days you are eligible to attend and
guarantees you entry to the venue on those days.
Wifi Access is available in all areas. Please select network
ExCeL_London. On the landing page you’ll be directed to, enter 1 2 3
username forum2017 and password forum2017.
The International Forum live stream and
International Forum App is available to all attendees. For further
information please see page 5. YouTube channel
Poster Viewings have been grouped into themes and can be viewed With such a comprehensive programme
in the Exhibition Hall, Level 0, during registration, refreshments and and so many speakers, it has always been a
lunch on the two main event days, Thursday 27 - Friday 28 April. challenge to get to all the sessions you want
to go to.
In addition there are daily Poster Sessions on the two main event days
(see full details on the daily programme pages). These sessions provide Similarly to previous years, all the
a great opportunity to view posters and interact with the authors who presentations on the main stage will be
took part in the research and design of the work on display. streamed live via Livestream.
Certificates of Attendance will be emailed to you two weeks after the Access the live stream on livestream.com/
event. All attendees will receive a general certificate of attendance. IFQSH/London2017.
Download app Find event
Accreditation The International Forum in London has been approved The stream is publicly available and there is Log in
Search for IFQSH in the App
for a total of 24 CPD credits by the Royal College of Physicians (RCP) in no need to sign in. With the app open, click on
Once the London event is
store or GooglePlay. Once event ID, enter IFQSHLon and
England (Event code: 109885). open, enter log in details as
These streamed sessions will remain downloaded, open the app. press Download.
follows:
Attendees wishing to claim RCP CPD credits should sign the green available after the International Forum and
register by the registration desk each day. will also be published on the International Username:
Forum YouTube channel (https://www. your email address
youtube.com/QualitySafetyForum), where
Password:
you can also view hundreds of sessions from
forum2017
previous years of the International Forum.
4 5
London 2017 Highlights
Coming soon
Streams Building Capability and Leadership Quality, Cost, Value
This year our programme is
structured with five streams. These
Population and Public Health Safety
streams capture the essence and
key priorities of today’s quality
improvement movement. Person and Family-Centred Care
NEW
An Open Access journal for
Breakfast sessions
Make the most out of every day you
spend at the International Forum by
Patients involved
Patients have been at the heart
of designing and reviewing the
Learning and Networking
Visit the Networking Zone, our
dedicated space for networking and
healthcare improvement work
programme, ensuring a greater focus shared learning, to meet colleagues
joining some of the wide range of
on the patient and the personal story. and reflect on the programme
new breakfast sessions on Thursday
‘Person and Family Centred Care’ sessions. See page 25.
27 April. Taking place before the
first keynote of the conference, is again one of our biggest streams
these include 25-minute rapid fire this year, with patient speakers and Special Interest sessions
style updates on exciting quality patient representatives continuing to
improvement projects to get you
energised before the keynote address.
challenge our thinking to keep patients
at the core of our mission. Patients
A number of special interest
breakfast sessions will run before BMJ Open Quality will provide
the first keynote on Friday 28 April.
can connect with each other on Twitter
using #qfpatients. Get a practical view of how to tackle resources for quality improvement
The Night Forum challenges and progress in local
New for this year, The Night Forum is a
London Experience Days
settings. See page 32-34. projects and publish research, QI
must-attend and fun networking event
taking place across three venues on
Thursday 27 April. The Night Forum
Our popular Experience Days take
place at local healthcare sites as part
Poster sessions and videos projects, healthcare improvement
begins with the International Forum
Welcome Reception from 17:30 in the
of our Wednesday programme. They
give a detailed and inside view of the
Join our interactive, facilitated
poster discussion groups to explore initiatives and educational
some of the wide range of quality
Exhibition Hall. We hope to see you all
there. See page 26-27.
best quality and safety initiatives in
the UK healthcare system. A visit to improvement work on display, improvement work.
the Marriott International Hotel will including initiatives that are still in
also give a perspective on achieving progress. Send us your video posters
excellence in customer care from to reach a wider audience and view
outside healthcare. See page 12. them in our new poster theatre in
the Exhibition Hall. See page 28-29.
7th Annual International
Friday morning opening
Improvement Science and East London NHS Foundation
Research Symposium Trust (ELFT) Quality Improvement
Our seventh annual International works with arts partners who help
Improvement Science and them develop creativity and joy at
Research Symposium aims work. Your Friday morning warm-up
to connect researchers and (before the first keynote of the day)
healthcare professionals involves ELFT staff and service users,
who are at the frontline of Paul Griffiths (Creative Leadership
implementing evidence- Department at the Guildhall
based improvement School of Music & Drama) and the
interventions. amazing London 2012 Olympic
See page 13. Pandemonium Drummers.
Visit now to
submit your paper
bmjopenquality.bmj.com
internationalforum.bmj.com @QualityForum #quality2017
Keynote Speakers
Keynote 1 Keynote 2
International Quality and Safety - where are we now and where are we going to? Patient Innovators
Thursday 27 April, 09:15-10:30 Thursday 27 April, 16:15-17:15
Donald M. Berwick MD, MPP Lord Ara Darzi Sara Riggare Yogesh Jain
President Emeritus and Senior Fellow, Institute for Professor of Surgery, Institute of Cancer Research, PhD student, Karolinska Institutet and Selfcare Expert; Public Health Physician and Pediatrician, Jan Swasthya Sahyog
Healthcare Improvement; Former Administrator, Centers for Imperial College, London; England Sweden (People’s Health Support Group), Chhattisgarh; India
Medicare and Medicaid Services; USA Yogesh Jain, a public health physician, has an MD in Paediatrics
Lord Darzi holds the Paul Hamlyn Chair of Surgery at Imperial Sara Riggare is a “digital patient” who wants to give people
Donald M. Berwick, MD, MPP, FRCP, President Emeritus and College London, the Royal Marsden Hospital and the from the All India Institute of Medical Sciences, New Delhi,
coming after her the map she didn’t have. She uses what she
Senior Fellow, Institute for Healthcare Improvement, is also Institute of Cancer Research. He is Director of the Institute of where he has also served as a faculty member. He has founded
has learnt from managing her Parkinson’s disease for over
former Administrator of the Centers for Medicare and Medicaid Global Health Innovation at Imperial College London and an in 1999 and continues to run a community health programme,
30 years in her doctoral studies at the Health Informatics
Services. Honorary Consultant Surgeon at Imperial College Hospital Jan Swasthya Sahyog (People’s health Support group), in rural
Centre at Karolinska Institutet in Stockholm, Sweden, where
NHS Trust. Bilaspur, Central India, alongside like-minded health professionals.
A pediatrician by background, Dr. Berwick has served on the she researches models and methods for digital selfcare
Over 3000 people from the most marginalised villages, home to
faculty of the Harvard Medical School and Harvard School of in chronic disease, self-tracking, patient engagement/
Leading research aimed at achieving best surgical practice indigenous people, access these services for their major health
Public Health, and on the staffs of Boston’s Children’s Hospital participation/empowerment and patient innovation.
through innovation in surgery and enhancing patient care needs.
Medical Center, Massachusetts General Hospital, and the safety and the quality of healthcare, Professor Darzi has Sara had her first symptoms of Parkinson’s disease in her
Brigham and Women’s Hospital. He has also served as Vice Chair Yogesh has been involved in addressing the technical, operational,
published over 950 peer-reviewed papers. In recognition early teens and advocates for patients’ right to access to
of the US Preventive Services Task Force, the first “Independent economic and political issues that determine the health care
of his achievements in the research and development of their own medical data. She is a highly appreciated speaker,
Member” of the American Hospital Association Board of for the rural poor through clinical care, careful documentation,
surgical technologies, Professor Darzi has been elected as both in Sweden and internationally and has a blog called:
Trustees, and Chair of the National Advisory Council of the observational research studies, developing appropriate health
an Honorary Fellow of the Royal Academy of Engineering, a “Not patient but im-patient” (www.riggare.se). Sara is an
Agency for Healthcare Research and Quality. He served two related technology, training, and lobbying - all based on the
Fellow of the Academy of Medical Sciences and a Fellow of advisor to the Swedish Medical Products Agency, advisor to
terms on the Institute of Medicine’s (IOM’s) Governing Council, continual learning from this community health programme. Yogesh
the Royal Society. the Swedish government’s coordinator for Life Science, and
was a member of the IOM’s Global Health Board, and served has been mostly addressing issues of access, cost and quality
Medtech Magazine named her the most influential person in
on President Clinton’s Advisory Commission on Consumer In 2002 he was knighted for services to medicine and in health care, whether it is developing a blueprint for Universal
Swedish medtech in 2015.
Protection and Quality in the Healthcare Industry. surgery and in 2007 was introduced to the House of Lords as health care in India, or addressing specific control programmes
Professor the Lord Darzi of Denham. He has been a member for tuberculosis, malaria, leprosy, chronic diseases that include
Recognized as a leading authority on health care quality and of the Privy Council since June 2009 and awarded the Order the NCDs, childhood infections and technical aspects of women’s
improvement, Dr. Berwick has received numerous awards for of Merit in January 2016. health.
his contributions. In 2005, he was appointed “Honorary Knight
Commander of the British Empire” by the Queen of England in Observing health and illnesses through the lens of hunger and
recognition of his work with the British National Health Service. extreme poverty, he believes in the continued role of the state
as the primary provider of social services and also that unbridled
Dr. Berwick is the author or co-author of over 160 scientific articles privatization is not the way forward in the unequal world in which
and five books. He also serves as Lecturer in the Department we live. Yogesh shares his experiences at provincial, national and
of Health Care Policy at Harvard Medical School, and he’s an international forums in his mission to highlight the burden and
elected member of the American Philosophical Society. causes of illnesses among the poorest in the world.
Tim Omer
Diabetes Advocate and Hacker; England
Facilitators Facilitator
Tim worked in the IT industry specialising in the implementation
of business systems and processes that empower staff with
the right technology. As a type 1 diabetic for over 22 years, Cristin Lind
Margaret Murphy Anya de Iongh Tim has been passionate about using his diabetes technology
and data to help him manage his condition. Working with the Patient & Family Leader/Patient
External Lead Advisor, WHO Patients Self Management Coach and Partnership Facilitator, QRC
#WeAreNotWaiting movement of ‘Citizen Health Hackers’, who
for Patient Safety Programme Patient Leader Stockholm; Sweden
are producing Open Source solutions and hacking existing
medical devices to their needs, he is also producing a mobile-
based Artificial Panaceas System and prompting discussions
about this patient- led movement at talks and conferences.
8 9
2018–19 HARKNESS FELLOWSHIPS
Keynote Speakers in HEALTH CARE POLICY and PRACTICE
I know of no comparable experience to
Call for Applications widen someone’s professional horizons
in health care, combined with their
Keynote 3 Keynote 4
Three curves and seven stories The Sky is not the Limit: Inspiration in Success ability to meet those new expectations.
Friday 28 April, 09:15-10:30 Friday 28 April, 16:15-17:00 THE COMMONWEALTH FUND invites promising mid- Harkness Fellows have unparalleled
career professionals—government policymakers, academic access to thinkers and doers at the
researchers, clinical leaders, hospital and insurance managers, highest levels across American health
and journalists—from Australia, Canada, France, Germany,
care and health policy. Crucially they
the Netherlands, New Zealand, Norway, and the United
Kingdom—to apply for a unique opportunity to spend up to also have the time and flexibility to
12 months in the United States as a Harkness Fellow in Health explore their own direction, priorities,
Care Policy and Practice. Established by The Commonwealth and views. More generally, living
Fund in 1925, the Harkness Fellowships were modeled and working in the United States is a
Derek Feeley Chris Hadfield after the Rhodes Scholarships and aim to produce the next
President and CEO, Institute for Healthcare Former Military Test-Pilot, Astronaut fascinating contrast to life at home–not
Improvement; USA
generation of health policy leaders in participating countries.
Chris Hadfield is a former military test pilot-turned-astronaut. least for the things it tells us about our
Derek Feeley, President and CEO, Institute for Healthcare He was the first Canadian to command the International Fellows are placed with mentors who are leading U.S. own NHS.
Improvement (IHI), previously served as IHI’s Executive Vice Space Station (ISS). He became famous for his use of social experts at organizations such as Harvard University, Stanford
President from 2013 to 2015, during which time he had media whilst aboard the ISS, sending back videos and
executive-level responsibility for driving IHI’s strategy in five images from the mission, including posting his performance University, Kaiser Permanente, and the Institute for Healthcare
Improvement to study issues relevant to The Commonwealth
focus areas: Improvement Capability; Person- and Family-
Centered Care; Patient Safety; Quality, Cost, and Value; and
of David Bowie’s Space Oddity on YouTube.
James Mountford
Joining the Royal Canadian Air Cadets as a teenager, Chris Fund’s mission to support a high performing health care (2005–06 Fellow)
the Triple Aim.
started flying at 15 before leaving the family farm to join the system—insurance coverage, access, and affordability; Director of Clinical Quality and Value
Prior to joining IHI in 2013, Mr. Feeley served as Director armed forces. He flew fighters for the Canadian Air Force health care delivery system reforms (e.g., bundled payments, UCL Partners
General for Health and Social Care in the Scottish and flight-tested the latest generation of planes, including
Government and Chief Executive of the National Health advanced prototypes, as well as researching and studying accountable care organizations, innovative approaches to
Service (NHS) in Scotland. In that role he was the principal aeronautics and aviation systems. care for high-need/high-cost patients); cost containment;
advisor to the Scottish Government on health and health and other critical issues on the health policy agenda in both
care policy and on public service improvement. He also Selected by the Canadian Space Agency, Chris served as a
provided leadership to NHS Scotland’s 140,000 staff in their NASA astronaut for 21 years. He crewed the Space Shuttle the U.S. and their home countries. A peer-reviewed journal
delivery of high-quality health and health care. In 2013, Mr. to dock with and build the Russian space station, Mir. He led article or policy report for Health Ministers and other high-
communications with astronauts from Mission Control on 25
Feeley was made a Companion of the Order of the Bath by
Space Shuttle missions and went on to be NASA’s Director level policy audiences is the anticipated product of the
Her Majesty, Queen Elizabeth II, in recognition of his services
to health and health care. in Russia. On his second space mission he performed two fellowship. Harkness Fellows have published their findings
spacewalks, during which he was blinded by contamination. in top-tier journals, including: BMJ, Health Affairs, and
On Chris’ third spaceflight, this time as pilot of the Russian New England Journal of Medicine.
Soyuz, he took command of the ISS. His crew set records for
scientific work completed, as well as doing an emergency The Commonwealth Fund brings together the full class of
spacewalk to fix a serious external ammonia leak. He also
Fellows throughout the year to participate in a series of high-
APPLICATION DEADLINES
actively engaged with the public back on Earth via social
media; his images of the planet, updates on life on the level policy briefings and leadership seminars with U.S. health September 5, 2017:
ISS, and videos became a phenomenon. Along with 1.5 care leaders. Building on their fellowship experiences, Harkness Australia and New Zealand
million Twitter followers he became a YouTube star with Fellows have moved into senior positions within academia,
performances of Jewel in the Night, the first original song
ever recorded in space and released on Christmas Eve 2012, government, and health care delivery organizations, making November 13, 2017:
Jason Leitch and David Bowie’s Space Oddity which has received over 30 valuable contributions to health policy and practice at home Canada, France, Germany,
million views. and in the United States.
National Clinical Director, The Scottish Government;
the Netherlands, Norway,
After a 35-year military and civilian career, Chris retired from
Scotland service after he returned to Earth. He has received multiple EACH FELLOWSHIP PROVIDES UP TO U.S. $130,000 IN and the U.K.
Jason Leitch is the National Clinical Director of the Quality national and academic honours from Canada and around SUPPORT, which covers roundtrip airfare to the U.S., living
Unit in The Scottish Government Health and Social Care the world. His best-selling book An Astronaut’s Guide to Life
Directorate. Jason is an Honorary Professor at the University on Earth reviewed his life and career and the useful lessons
allowance, project-related travel, travel to fellowship seminars, VISIT
of Dundee. He was a 2005-06 Quality Improvement Fellow learned in leadership, teamwork and achievement. He also health insurance, and U.S. federal and state taxes. A family commonwealthfund.org/fellowships
at the Institute for Healthcare Improvement, in Boston, published a best-selling book of Earth images called You Are supplement (i.e., approximately $60,000 for a partner and two for more details and to apply.
sponsored by The Health Foundation. Here, and a children’s book, The Darkest Dark. children up to age 18) is also provided to cover airfare, living
allowance, and health insurance. CONTACT
Robin Osborn, vice president and director,
International Program in Health Policy and
The Commonwealth Fund is a private foundation, established in 1918 and Practice Innovations, at ro@cmwf.org to
based in New York, which aims to promote a high performing health care inquire about the program, eligibility, and
system that achieves better access, improved quality, and greater efficiency, proposed projects.
particularly for society’s most vulnerable.
10
Wednesday | 26 April Streams for 2017: Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care
9:00
X1: Experience Day 1: X2: Experience Day 2: X3: Experience Day 3: X4: Experience Day 4: X5: Experience Day 5: X6: Experience Day 6: X7: Experience Day 7: M1: International M2: Measuring Harm M3: Getting quality M4: NHS Wales:
East London Great Ormond Royal Free Hospital Imperial College Marriott Hotels Health Innovation Primary Care Improvement & Designing improvement keeping patients at
Foundation Trust Street Hospital Hospital Network Science and System-wide published the heart of our
(in partnership with Guy Research Symposium Improvement national mission to
Writing for publication –
and St Thomas and
9:30 how to write an abstract improve healthcare
Kings Health Partners) Despite rising and share the lessons of outcomes and
awareness and your work
Proudly supported by Proudly supported by Proudly supported by Proudly supported by Proudly supported by Proudly supported by Proudly supported by Proudly supported by experiences
considerable resources,
harm in healthcare is
In this interactive Sponsored by NHS Wales
not yet decreasing. This
session, participants will
session will review harm
10:00 describe their own
measurement
quality improvement
approaches and design
work and, with
East London NHS Great Ormond Street The Royal Free London Imperial College Hear first-hand about The Health Innovation This primary care The Improvement of harm reduction
colleagues, will identify
Foundation Trust (ELFT) Children’s Hospital NHS FT is one of the Healthcare NHS Trust is how Marriott Network have partnered experience day will be Science and Research strategies, drawing
key messages and
is a provider of mental Trust (GOSH) is one of UK’s largest hospital an organisation of over International maintain with the Guy’s and St hosted by clinical Symposium provides a lessons from leading We’ll introduce you to the
lessons of interest and
health and community the top 5 children’s trusts, providing general 10,000 people, their edge in a Thomas and King’s leaders and managers unique platform for organizations and from NHS Wales approach to
potential use to others.
10:30 services in one of the hospitals in the world. and specialist services to providing care for competitive landscape, Health Partners to involved in researchers and key exchange of experience improving patient care.
From these accounts,
most culturally diverse Everything the Trust an extremely diverse around a million people by maintaining high provide an experience transformational scientific stakeholders to among participants. Together, healthcare
using a structured
and economically does is devoted to population of over every year, in five levels of associate day celebrating change in East London. unite in the Approaches will include professionals, policy
framework, participants
deprived parts of the improving the health of 1million people in and hospitals and a growing engagement, living ‘Delivering improvement advancement of improvement leaders and patients will
will write about the key
country. ELFT has children and to support around North London. number of community their values day-to-day through innovation’, to After a morning improvement science in interventions, culture, share our integrated
points of their work.
embraced quality as its their families during We have an ambitious services in north west and offering an be held at St Thomas’s programme of healthcare. infrastructure, networks and
Finally by sharing ideas
business strategy, and what we know are plan to embrace and London. We have a rich exceptional customer Hospital in central presentations, there monitoring and their programmes for
11:00 synergies.
and others’ reflections,
improving health and
embarked on an difficult times. embed quality heritage and an experience. London. will be small group The programme participants as authors
organisation-wide improvement as “core ambitious vision for the visits to different places includes presentations reducing inequalities,
This exclusive day will modify their
quality improvement Your visit to GOSH will business” across the future of our patients Topics covered will including: of leading research and offering a unique system
targeted at clinicians messages and produce
programme. The Trust take you into the heart organisation, including and local communities. include: interactive sessions to for delivering quality
and managers a first draft quality
was rated as of the organisation, • An innovative improvement in medical
non-clinical as well as demonstrates highlight key issues to improvement abstract
outstanding by the where you will learn how During the experience • Our business and community led and dental education,
clinical services. We have innovations from across improve quality and and plan the next steps
11:30 Care Quality GOSH teams deliver a well-established day you will: brands overview
South London, also
organisation working
patient safety. Topics of writing about their
improving health and
Commission, and has their safety agenda • History and Heritage alongside a primary wellbeing for patients
patient safety showcasing innovative that will be discussed work.
been named one of the across a complex • Learn about the – Spirit to Serve care practice in one of through co-production
programme which is local businesses include the challenges in
top ten places to work system. You will meet organisational • Purpose and core the most deprived and self management,
applying QI supported by identifying improvement
in healthcare in the some of the leaders and approach we have values – putting areas of the UK reducing harm and
methodology to key DigitalHealth.London, its interventions, the
country. experts in quality taken in making the people first • GP practices showing improving safety, and
safety issues in major Accelerator programme, context in which they are
first steps towards innovation, great developing clinical
12:00 improvement and also care areas.
creating a culture of
• Associate the Health Foundry and applied, and the
leaders for the future.
During the experience hear about some of the engagement – how GSTT Charity. leadership and a methods used to
day you will: continuous commitment to a
projects in action, During the experience we attract and retain Attendees will hear from understand how they
improvement across patient partnership Room 12 Room 4 Room 13
presented by front line day you will: (Training & key influential leaders impact on healthcare.
• Learn how the Trust staff who have worked our hospitals and approach to care Level 3 Level 3 Level 3
Development, and gain an
• Learn about local communities
is embedding QI on the initiatives. Benefits, Recognition understanding of • A local clinical The programme will #qfm2 #qfm3 #qfwales
developing and • Think about the
• Learn how we involve programmes, best commissioning group include:
12:30 During the experience delivering a complex applicability of our innovations put into
to demonstrate how
our service users and employer practise) practice locally including
day you will learn: QI programme learning from our through the use of • Keynote presentations
carers • Driving leadership those utilising new
focused on patient quality improvement data, incentives have • Selected abstract
• Visit our services to • How the Trust builds safety and other excellence – develop models of care and
programme to your been developed and presentations
see QI in action. QI capability and improvement work and grow our leaders technologies.
own organisational aligned to support • Interactive session
leadership across the to support associate
• Have the chance to setting, and vice versa developments in • Debate: What types of
organisation engagement agenda
13:00 deep-dive into • Share experiences
• How we make our
primary care breakthroughs or
• How we are using selected workstreams and learning with • One of the NHSE advances do we need
digital technology to (such as safer surgery, customers feel
some of our teams Vanguard suites – in Improvement
enhance the quality of sepsis, falls, diabetes, valued and how our
• Connect with a associates are driven Tower Hamlets Science to support
care acute kidney injury diverse range of Together (THT). THT 21st Century
and deteriorating to over deliver.
• How we are improving people around shared supports health and Healthcare
safety through patient) problems, ideas and
13:30 There will also be an social care
huddles and early • Explore key steps inspirations. organisations working
identification and
opportunity to visit 3 M5: Engaging M6: State of [Patient] M7: Developing cultures to Student and Juniors Pre-Conference Program
required to broaden together to better
departments of the healthcare Engagement improve patient safety and
treatment of sepsis. beyond a major meet the needs of the
hotel and hear from Join Donald Berwick, President Emeritus and Senior Fellow at the Institute
programme to make local community. THT professionals to quality improvement in the
and question three of Patient engagement has for Healthcare Improvement, and members of the IHI Open School
improvement
Marriott Internationals will share the work transform care English NHS
“business as usual” been described as the Chapter network for this interactive, interprofessional networking and
leading managers they have been doing
14:00 across the organisation. across the partnership The effective blockbuster drug of the Sponsored by NHS Improvement learning session.
about their journey. engagement of century and health
on the integrated care
healthcare professionals, systems urged to This pre-conference program will provide a platform for healthcare
incentive scheme and
especially doctors, in engage and involve students and juniors from all disciplines to come together to explore
on some of the
profound change, patients in all areas of safety and quality issues in healthcare. This free program is intended for
programmes
represents a challenge healthcare. So how are students, juniors and faculty delegates.
supporting this. From
14:30 for most health care we doing? Do health
April 1st THT will be In this interactive session, NHS
leaders. Active professionals
working with an Improvement share how we are
engagement is needed understand how to do it
alliance of providers helping providers to deliver
for commitment to and why? If asking
including the local GP continuously improving, safe,
changes that make care “what matters to
Care group that high quality and compassionate
better, safer, more patients” was all that it
recently was awarded care.
coordinated and took, wouldn’t we be
15:00 the contract for
consistently delivered. In “there” by now? Bring
community health Changing demands on health
their journey to transform your curiosity and
services. services mean changing
care by implementing experience to join us in
development needs for staff in
In the afternoon we will the Virginia Mason an interactive workshop
NHS-funded services across
come together to share Production System, where we will discuss
England. Through our national
reflections from the leaders in this how including, listening
framework for improvement and
15:30 visits, hear about other organisation have gained and acting with patients
leadership development -
project work and about hearts-and-mind and carers affects the
Developing People - Improving
how system involvement of clinicians. power balance and
Care - we will equip and
improvement is being A framework and culture of healthcare
encourage staff to deliver
measured. strategies applicable to and examine what it
continuous improvement in local
other organisations will takes for patient
health and care systems and gain
be shared. engagement to reshape
16:00 patient care, health
pride and joy from their work.
research, professional
training and system
improvement. Join us in
grappling with “wicked
problems” facing true
16:30 patient partnership.
Room 17 Room 14 Room 12 Room 13 Room 4 Student and Juniors Lounge
Level 3 Level 3 Level 3 Level 3 Level 3 Level 0
#qfelft #qfgosh #qfroyalfree #qfimperial #qfmarriott #qfhealthinnovation #qfprimarycare #qfscience #qfm5 #qfm6 #qfimprovement #IHIOpenSchool #quality2017
17:00
12 13internationalforum.bmj.com @QualityForum #quality2017
List of Speakers Wednesday | 26 April
M1 Eugene Nelson, Professor of Community & Family Erwin Ista, Senior researcher and implementation M6 Jonathon Tomlinson, NHS family physician, teacher and
Medicine and of The Dartmouth Institute, Director, expert, Erasmus MC University Medical Center, thought leader
Population Health Measurement Program, TDI and Rotterdam, The Netherlands Alies Maybee, Canadian independent patient advisor and
Director, Population Health and Measurement,
peer researcher
DHMC; USA Grazia Antonacci, Research Associate, National
Institute of Health Research (NIHR) Collaboration for David Gilbert, NHS patient director, poet, patient leader
Josephine Ocloo, Improvement science fellow,
Leadership for Applied Health Research and Care and mental health service user
Centre for Implementation Science at King’s College
(CLAHRC) Northwest London, Imperial College,
Carolyn Canfield, Canadian independent citizen-patient
Julie Reed, Deputy Director and Academic Lead, London and Imperial College Business School, London
and University of British Columbia honorary lecturer
The National Institute for Healthcare Research
Madalina Toma, Research Fellow, Scottish
CLAHRC (Collaboration for Leadership in Applied
Improvement Science Collaborating Centre (SISCC),
Health Research and Care) for Northwest London; M7 Adam Sewell-Jones, Executive Director of Improvement,
School of Nursing and Health Sciences, University of
England NHS Improvement
Dundee, UK
Kaveh Shojania, Professor and Vice Chair, Quality Frances Healey, Deputy Director, Patient Safety (Insight),
Laura Lennox, Associate lead for Improvement
& Innovation, Department of Medicine, Director, NHS Improvement
Science and Quality Improvement, NIHR CLAHRC
University of Toronto Centre for Quality Improvement
North West London Frances Wood, Head of Patient Safety, Review and
and Patient Safety and Editor-in-chief, BMJ Quality
Response, NHS Improvement
& Safety Naomi Fulop, Professor of Health Care Organisation
and Management, Department of Applied Health Michael West, Head of Thought Leadership, The King’s
Lloyd Provost, Improvement Advisor, Associates
Research, UCL Fund
in Process Improvement Senior researcher and
implementation expert, Erasmus MC University Peter Lachman, CEO, ISQua Phil Duncan, Head of Programmes, Patient Safety, NHS
Medical Center, Rotterdam; The Netherlands Improvement
Sara Goldhaber-Fiebert, Clinical Associate Professor,
Mary Dixon-Woods, RAND Professor of Health Department of Anesthesiology, Perioperative and Pain Sue Burgin, Development Advisor, NHS Improvement
Services Research, Cambridge Centre for Health Medicine, Stanford University School of Medicine
Services Research; England Suzie Bailey, Director of Leadership and Quality
Sophie Spitters, PhD student, CLAHRC Northwest Improvement, NHS Improvement
Nick Barber, Improvement Consultant London, Imperial College London
Tim Stephens, Quality Improvement Specialist &
Abstract presenters Nurse Researcher
Jay Shaw, Scientist, Institute for Health System
Solutions and Virtual Care, Women’s College
M2 Frank Federico, Vice President, Institute for
REGISTRATION NOW OPEN
Research Institute Healthcare Improvement; USA
Jenna P. Breckenridge, Research Fellow, University Anthony Staines, Patient Safety Program Director, ISQua’s 34th International Conference
LONDON
of Edinburgh Hospital Federation of Vaud; Switzerland
Natalie Armstrong, Associate Professor in Social
Science Applied to Health, SAPPHIRE Group, M3 Fiona Moss, Dean, Royal Society of Medicine;
Department of Health Sciences, University of England
2017
Leicester Trish Groves, Director of academic outreach, BMJ,
Tim Colbourn, Ph.D., Lecturer in Global Health Editor-in-chief, BMJ Open and Honorary deputy
Epidemiology and Evaluation, UCL Institute for editor, The BMJ; England
Global Health Fiona Godlee, Editor in chief, The BMJ; England
Tom Woodcock, Programme Lead for Public Health Plenary speakers: Jishnu Das - Lead Economist in the
and Information Intelligence Health Foundation M4 Aidan Fowler, Director of NHS Quality Improvement Development Research Group, World Bank
Ashish Jha - Director of the Harvard Global
Improvement Science Fellow NIHR CLAHRC for and Patient Safety; Director of 1000 Lives Health Institute John Gaffney - Medical Director,
Northwest London Improvement Service Save the Children International
Brendan McCormack - Head of the Division
Interactive session presenters
Frank Atherton, Chief Medical Officer, Welsh
Government
Learning at the of Nursing; Head of the Graduate School;
Associate Director, Centre for Person-centred
Jorge Hermida - Director, University
Research Corporation’s programs in
System Level to
Practice Research, Queen Margaret University, Latin America
Alan Poots, Principal Information Analyst; NIHR
Mark Bellis, Director of Policy, Research and Edinburgh. Honorary Nurse Consultant Penny Pereira - Deputy Director of
CLAHRC NWL Imperial College London (Gerontology), NHS Fife
International Development for Public Health Wales
Improve Healthcare
Improvement, the Health Foundation
Bill Lucas, Professor of Learning, Director of the Dominique Allwood - Senior Improvement
Peter Donnelly, Interim Postgraduate Dean, Wales Fellow, the Health Foundation
Robert Wears - Department of Emergency
Centre for Real-World Learning at the University of
Quality and Safety
Medicine, University of Florida Health
Deanery
Winchester Geraldine Strathdee - Strategic Mental Health Science Center Jacksonville
Adviser, NHS Improvement and Clinical Leader
Emma Jones, Doctoral research Fellow (Health M5 Gary Kaplan, CEO and Chairman, Virginia Mason of the National Mental Health Intelligence
Sidney Wong - Medical Director,
Foundation), The University of Leicester Medical Center; USA 1 – 4 October, QEII Centre, Network at Public Health England
Médecins Sans Frontières
Cliff Hughes - President of ISQua
Jack Silversin, Founding Partner, Amicus, Inc.; USA Westminster, London Helen Bevan - Chief Transformation Officer,
Horizons Group, NHS England
UP TO 70% DISCOUNT
14 FOR STUDENTS AND LMIC’S 15
http://isqua.org/Events/london-2017Thursday | 27 April Streams for 2017: Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care
8:00
R1: Learning from community organizing – involving R2: The Wee Wheel and Sepsis Box: large scale R3: Improving Patient Safety in Latin American ICUs: R4: Developing tomorrow’s quality and safety champions from today’s junior doctors R5: A practical tool to balance individual and organizational learning from
patients and citizens in improving healthcare change at low cost The Goodbye Bacteremias Collaborative and managers through collaboration, exposure and understanding medication errors and support second victims
Room 7 Level 3 #qfr1 Room 14 Level 3 #qfr2 Room 1 Level 3 #qfr3 Room 12 Level 3 #qfr4 Room 4 Level 3 #qfr5
8:30
R6: Curious Leadership: the improvement R7: Gender is critical to improving quality of care R8: Improving Medicines Safety at Transfers of Care: R9: Curling in Leadership versus R10: eHealth and appropriate care R11: Patient involvement is everyone’s responsibility – R12: Working with parents to
explorers kit bag A Quality Improvement Programme Alignment Leadership but how? The Q initiative as an example at scale improve safety
Room 4 Level 3 #qfr6 Room 17 Level 3 #qfr7 Room 13 Level 3 #qfr8 Room 12 Level 3 #qfr9 Room 14 Level 3 #qfr10 Room 7 Level 3 #qfr11 Room 1 Level 3 #qfr12
9:00
K1: Keynote I: International Quality and Safety - where are we now and where are we going to?
Donald M. Berwick, MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare
9:30 Improvement; USA
Lord Ara Darzi, Professor of Surgery at Institute of Cancer Research, Imperial College, London; England
Facilitators:
10:00 Margaret Murphy, External Lead Advisor, WHO Patients for Patient Safety Programme
Anya de Iongh, Self Management Coach and Patient Leader
ICC Auditorium Level 0 #qfk1
10:30
MORNING BREAK
11:00
A1: Transferring Innovations A2: Improving care for children and A3: Patients as partners A4: Creating situational awareness A5: Community-level A6: The patient-centred A7: “QI is a journey not a A8: Optimizing costs and outcomes A9: Digital technology, creativity
Internationally to Address Intractable women in the warm heart of Africa with CRM-principles improvement teams address health care home as an destination” – How leaders in healthcare: from theory to real and health innovation
Problems people-centered care in enabler to improving navigate the way life, with insights from Catharina
Uganda, Tanzania and transitions of care Hospital, Eindhoven
11:30 Botswana Sponsored by Medtronic
Moderated by The Harvard
Business Review
Room 7 Room 1 Room 12 Room 14 Room 13 Room 4 ICC Auditorium Room 17 London Suite 2 and 3
12:00 Level 3 Level 3 Level 3 Level 3 Level 3 Level 3 Level 0 Level 3 Level 0
#qfa1 #qfa2 #qfa3 #qfa4 #qfa5 #qfa6 #qfa7 #qfmedtronic #qfa9
Student & Junior Healthcare
12:30 Professionals Lunch & Networking
Session
LUNCH BREAK
Student and Juniors Lounge
13:00 Level 0
#IHIOpenSchool #quality2017
B1: Hearing the patient B2: What is the value of B3: Restoring joy in B4: Tackling complex B5: What we've learned B6: Culture matters B7: Frontiers of Improvement B8: The Sound of Improvement: B9: Creativity, social prescribing B10: Poster session - Building B11: Poster session - Person
voice quality? work and preventing safety issues in mental from cost-effectiveness Science Insights from the Salzburg and health economics Capability and Leadership and Family Centred Care
13:30 burnout: an IHI health studies of improvement Global Seminar on how do we
framework for joy interventions learn about improving
healthcare
14:00
Room 7 Room 12 ICC Auditorium Room 1 Room 4 Room 14 Room 13 Room 17 London Suite 2 and 3 Exhibition Hall (Poster Desk) Exhibition Hall (Poster Desk)
Level 3 Level 3 Level 0 Level 3 Level 3 Level 3 Level 3 Level 3 Level 0 Level 0 Level 0
#qfb1 #qfb2 #qfb3 #qfb4 #qfb5 #qfb6 #qfb7 #qfb8 #qfb9 #qfposter #qfposter
14:30
AFTERNOON BREAK
15:00
C1: 12 years of empowering C2: Whole system approach: C3: The future of medication C4: Can They Trust Us? C5: Building capacity and C6: Developing the next C7: Using Root Cause Analysis C8: Healthcare professional education and C9: Poster Session - C10: Poster Session -
patients, improving lives, a cost effective way to allow safety in the operating room capability: the really BIG Generation of healthcare findings to establish Special or quality improvement: achieving value at low cost Quality, Cost, Value Works in Progress
feeling fabulous! patients to self-manage challenge! leaders in Africa and around Common Cause Variation Sponsored by BMJ
#Empowerlution the globe
15:30
Exhibition Hall Exhibition Hall
Room 4 Room 12 Room 14 Room 7 ICC Auditorium Room 1 Room 13 Room 17 (Poster Desk) (Poster Desk)
Level 3 Level 3 Level 3 Level 3 Level 0 Level 3 Level 3 Level 3 Level 0 Level 0
#qfc1 #qfc2 #qfc3 #qfc4 #qfc5 #qfc6 #qfc7 #qfbmj #qfposter #qfposter
16:00
K2: Keynote 2: Patient innovators
16:30 Sara Riggare, PhD student, Karolinska Institutet and Selfcare Expert; Sweden
Tim Omer, Diabetes Advocate and Hacker; England
Yogesh Jain, Public Health Physician and Pediatrician, Jan Swasthya Sahyog ( People's Health Support Group), Chhattisgarh; India
Facilitator:
17:00 Cristin Lind, Patient & Family Leader/Patient Partnership Facilitator, QRC Stockholm; Sweden
ICC Auditorium Level 0 #qfk2
The Night Forum 17:30 - 23:00
Three venues will simultaneously host informal and fun presentations and activities. Join as many as you wish. See detailed programme on page 26-27.
17:30
#qfnightforum
16 17internationalforum.bmj.com @QualityForum #quality2017
List of Speakers Thursday | 27 April
R1 Bob Klaber, Associate Medical Director (Quality A1 Don Goldmann, Chief Medical and Scientific Officer, A8 Anouk Vermeer, Director, Catharina Hospital, Eindhoven B8 Leighann Kimble, Healthcare Improvement Fellow,
Improvement) & Consultant Paediatrician Imperial Institute for Healthcare Improvement; USA USAID ASSIST Project, Quality & Performance
College Healthcare NHS Trust; England Frédéric Noel, Vice President, Integrated Health Institute, University Research Co., LLC
Kimberlydawn Wisdom, Senior Vice President of Solutions, Medtronic
Community Health & Equity and Chief Wellness & M. Rashad Massoud, Director, USAID ASSIST Project
R2 Chris Hancock, Senior Service Improvement and
Development Manager, 1000 Lives Improvement
Diversity Officer and Chair, Gail and Lois Warden A9 Bo Chapman, Salmagundi films
Endowment on Multicultural Health; USA Gavin Clayton, Executive Director, ‘Arts & Minds’
Service, Public Health Wales Trystan Hawkins, Chelsea and Westminster Hospital B9
Tricia Woodhead, Associate Clinical Director for NHS Foundation Trust Jane Davis, Founder & Director, The Reader
R3 Pedro Delgado, Head of Europe and Latin America, Patient Safety, West of England Academic Health
Science Network; England Carol Rogers, National Museums Liverpool
Institute for Healthcare Improvement; USA
C1 Amir Hannan, General Practitioner, Haughton
Dawn Carroll, National Museums Liverpool
A2 Mercy Jere, Program Manager for Facility Thornley Medical Centres & Chairman of the World
R4 Chris Meadows, Consultant in Critical Care
Health Innovation Summit; England
Medicine, Guy’s & St Thomas’ NHS Foundation Trust Interventions, MaiKhanda Trust B1 Carmel Crock, Director Emergency Department,
Tiwonge Moyo, Chief of Party, the USAID ASSIST Royal Victorian Eye and Ear Hospital; Australia Ingrid Brindle, Chair, Haughton Thornley Patient
Joanna Ward, Deputy General Manager,
Project; Malawi Participation Group; England
Cardiovascular Services, Guy’s and St Thomas’ NHS Katrine Kragbak, Quality Consultant, Zealand
Foundation Trust; England University Hospital; Denmark
A3 Alison Cameron, Patient Leader and Transformation C2 Phil O’Connell, Chair and Global Lead, Simple UK
R5 Anita Jayadev, Respiratory SpR, The Royal Free Fellow, NHS England Horizons Group, Coventry, UK B2 Richard Hamblin, Director, Health Quality
Hospital; England Evaluation, Health Quality & Safety Commission;
Cristin Lind, Facilitator, Patient Leader and Patient- C3 Ronald Litman, Medical Director, Institute for Safe
Aparna Hoskote, Consultant in Cardiac Intensive Professional Partnership Facilitator, Quality Register New Zealand
Medication Practices, Pediatric Anesthesiologist,
Care, Great Ormond Street Hospital for Children Centre, Stockholm County Council and Karolinska Lukas Dekker, Cardiologist, Catharina Heart Center, The Children’s Hospital of Philadelphia, Professor of
NHS Foundation Trust Institutet, Stockholm, Sweden Eindhoven; The Netherlands Anesthesiology and Pediatrics, Perelman School of
Lora Espancho, Cardiac Intensive Care Unit, Great Helena Hvitfeldt Forsberg, Dept. of Learning, Medicine at the University of Pennsylvania; USA
Ormond Street Hospital for Children NHS Trust Informatics, Management and Ethics, Medical B3 Derek Feeley, President and CEO, Institute for
Management Centre, Karolinska Institutet, Healthcare Improvement; USA C4 Robert Winston, Professor of Science and Society
R6 Emma Thomas, Service Improvement Manager, 1000 Stockholm, Sweden and Emeritus Professor of Fertility Studies at Imperial
Lives Improvement, Public Health Wales Jessica Perlo, Network Director, IHI Open School;
College London
USA
A4 Cynthia van der Starre, Pediatrician-neonatologist,
R7 Taroub Faramand, President and Founder, WI-HER, Patient Safety Officer Erasmus MC Sophia, Stephen Swensen, Medical Director, Leadership and C5 Amar Shah, Associate Medical Director, East London
LLC; USA Rotterdam; The Netherlands Organization Development Mayo Clinic; USA NHS Foundation Trust; England
R8 Jane Macdonald, Director of Nursing and Ada van den Bos-Boon, Patient Safety Officer, Dave Williams, Executive Director and Improvement
Pediatric ICU, Erasmus MC Sophia, Rotterdam; The B4 Amar Shah, Associate Medical Director for Quality
Improvement, Greater Manchester Academic Health improvement, East London NHS Foundation Trust; Advisor, Institute for Healthcare Improvement; USA
Science Network (GM ASHN); England Netherlands
England
C6 Alero Ajayi, Co-ordinator, Healthcare Leadership
A5 Kesaobaka Dikgole, Quality Improvement Advisor, Andy Cruickshank, Associate Director of Nursing for
R9 Annette Blok-Olesen, Infection Control Nurse, Academy; Nigeria
USAID ASSIST, University Research Co., LLC; Quality Improvement East London NHS Foundation Trust;
Aalborg University Hospital; Denmark
Botswana England Carly Strang, Executive Director, Institute for
Susanne Sørensen, Head of Department, Facility Healthcare Improvement; USA
Kim Ethier Stover, Senior Improvement Advisor, James Innes, Associate Director of Quality Improvement,
Services, Aalborg University Hospital, Denmark
USAID ASSIST, University Research Co., LLC; USA East London Foundation Trust; England Hala Daggash, Executive Director, Healthcare
Leadership Academy; Nigeria
R10 Hans Ossebaard, eHealth Advisor, National Health Mabel Namwabira, Senior Quality Improvement Michael Holland, Deputy Medical Director and Chief
Care Institute; The Netherlands Advisor, USAID ASSIST, University Research Co., LLC, Clinical Information Officer at South London and Maudsley Jessica Perlo, Network Director, IHI Open School; USA
Uganda NHS Foundation Trust; England
R11 Dominique Allwood, Senior Improvement Fellow C7 Carol Haraden, Vice President, Institute for Healthcare
Ram Shrestha, Senior Improvement Advisor, USAID
& Consultant in Public Health Medicine, The Health B5 Edward Broughton, Director, Research and Improvement (IHI)
ASSIST, University Research Co., LLC; USA
Foundation; England Evaluation, USAID-ASSIST Project, University Amelia Brooks, Director, Patient Safety & Europe,
Stephen Hobokela, Senior Quality Improvement Research Co, USA
Sibylle Erdmann, Patient and carer representative & Institute for Healthcare (IHI)
Advisor, USAID ASSIST, University Research Co.,
Chair of the London Neonatal Parent Advisory Board;
LLC;Tanzania
England B6 Angela Muriuki, Head of Child Survival, Save the C8 Kieran Walsh, Clinical Director, BMJ Learning and BMJ
A6 Andrew Knight, Chair, Nepean Blue Mountains Children International, Nairobi; Kenya Best Practice, BMJ
R12 Peter Lachman, CEO, ISQua Primary Health Network; Australia Jessica Currier, Portland State University/Oregon Health Nikki Curtis, Head of BMJ Learning, BMJ
Leanne Wells, CEO, Consumers Health Forum of & Science University School of Public Health; USA
K1 Donald M. Berwick, MD, MPP, President Emeritus and Australia; Australia K2 Sara Riggare, PhD student, Karolinska Institutet and
B7 Julie Reed, Deputy Director and Academic Selfcare Expert; Sweden
Senior Fellow, Institute for Healthcare Improvement; Former Paresh Dawda, Adjunct Associate Professor and
Administrator, Centers for Medicare and Medicaid Services; Lead, National Institue of Health Research (NIHR)
Medical Director, University of Canberra and Ochre Collaboration for Leadership in Applied Health Tim Omer, Diabetes Advocate and Hacker; England
USA Health; Australia Research and Care (CLAHRC) Northwest London Yogesh Jain, Public Health Physician and
Lord Ara Darzi, Professor of Surgery at Institute of Cancer (NWL), Imperial College, Chelsea and Westminster Pediatrician, Jan Swasthya Sahyog (People’s Health
Research, Imperial College, London; England A7 Hugh McCaughey, Chief Executive, South Eastern Hopsital, London, UK Support Group), Chhattisgarh, India
Health and Social Care Trust, Northern Ireland
Margaret Murphy, External Lead Advisor, WHO Patients Lloyd Provost, Improvement Advisor, Associates Cristin Lind, Patient & Family Leader/Patient
for Patient Safety Programme Jocelyn Harpur, Clinical Specialist, Speech and in Process Improvement Senior researcher and Partnership Facilitator, QRC Stockholm; Sweden
Language Therapist, Adult Services South Eastern implementation expert, Erasmus MC University
Anya De Iongh, Self Management Coach and Patient Leader HSC Trust, Northern Ireland Medical Center, Rotterdam; The Netherlands
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