Environmental, Social & Governance 2020 - Report - Choice ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2020 Environmental, Social & Governance Report
2020 Key Achievements
Environment Social Governance
20M+ 130+ sites 1,330 h $350k +16 points 44%
total sq. f certifed upgraded to lighting of paid raised in support increase over the of the Board of Trustees
under LEED LED in 2020 volunteer time of charities across Trust’s 2019 GRESB self-identify as women
or BOMA BEST(i) Canada score (on a 100-point
scale)
1st 50% Launched C3 tenant
services platform
Diversity targets
established for gender 100% 1 in 4
geothermal feld of ofce portfolio identity and visible properties assessed colleagues sit
completed drilling completed energy minorities at multiple for physical climate on one of our ESG
at a development audits(i) organization levels risk and resiliency commitees
property
(i) By GLA, at 100% share
2
Table of Contents
About this Report 4 Greenhouse Gases & 22 Environmental Health & Safety 39
Climate Change
Message to Our Stakeholders 5 Appendices 40
Building Certifcations 25
2020 in Summary 6 Statement of Assurance 41
Developments 27
Our Portfolio Mix 7 SASB Index 43
Social 28
Evolution of ESG at Choice 8 TCFD Recommendations 45
Colleagues 29
Looking forward: United Nations Sustainable 46
Choice’s ESG Strategy 9 Communities 32 Development Goals
Stakeholder Engagement 10 Tenant Engagement 33 About Choice Properties 47
Targets 11 Governance 34
Environment 14 Governance and Ethics 35
Energy 15 ESG Program Governance 36
Water 18 Climate-Related Governance 37
Waste 20 Privacy and Cybersecurity 38
3
About
Our 2020 Environmental, Social & Governance Report ("ESG The terms "same-asset" and "absolute" are used throughout this
Report") presents a summary of our accomplishments for the year report to quantify our ESG targets. "Same-asset" targets exclude
ending December 31, 2020. Unless otherwise noted, data included assets which were wholly or partially owned by Choice in the
this Report
in this report relates to this time period. We refect on our target base year (2018) and fully divested prior to December 31,
achievements and share details on many of the programs that we 2020. "Absolute" targets include reporting metrics for assets
have put in place to help meet our environmental, social and which were owned partly orwholly by Choice at any point between
governance (“ESG”) targets. the base year (2018) and December 31, 2020, for their ownership
period.
The ESG Report has been prepared using the reporting principles
of the Sustainability Accounting Standards Board ("SASB") Real Restatement of previously reported 2018 and 2019 energy
Estate Standard, published in 2018, and the Recommendations of consumption (pg. 15), water consumption (pg. 18), and greenhouse
the Task Force on Climate-related Financial Disclosures ("TCFD"), gas ("GHG") emissions (pg. 22-23) data is made to account for
published in 2017. We use these principles to report on topics that increased data availability subsequent to previous reporting
are relevant to our stakeholders, including our colleagues, tenants, periods.
and investors. Our disclosures have been mapped against these
standards in the appendices found at the end of this report. Where metrics are presented by gross leasable area ("GLA") at
"100% share", the total GLA of individual properties are applied.
Where presented "at ownership share", GLA included is the
Reporting Scope, Boundary product of Choice's ownership interest in the property and the
total GLA.
and Methodology
Within tables, there may be some discrepancy due to rounding
Our ESG metrics represent data collected forthe properties owned
error.
in full or in part by Choice Properties REIT (“Choice” or the “Trust”).
Environmental metrics have been collected from Choice’s utility
data management system, which tracks electricity, heating fuel, Assurance
and water consumption.
Quinn & Partners Inc. has conducted a verifcation of Choice’s
Choice follows the Operational Consolidation Approach, as 2020 energy, water, waste and GHG emissions statements to a
defned in the World Resources Institute’s ("WRI") and the World reasonable level of assurance in accordance with ISO 14064-
Business Council for Sustainable Development’s ("WBCSD") “The 3:2019. Refer to pg. 41 for their Statement of Assurance.
Greenhouse Gas Protocol, Revised Edition”. The term “operational
control” is used throughout this report, and aligns with the
Greenhouse Gas Protocol's defnition. Operational control is For More Information
defned as an organization (within this report, Choice) having the
authority to introduce and implement operating policies at the For more information about sustainability at Choice including this
operation (within this report, property). and our previous ESG reports, please visit our website at
www.choicereit.ca and/or email sustainability@choicereit.ca.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 4
Message
to Our
Stakeholders We are excited to present you with our 2020 ESG Report. down organizational barriers where they exist. We see diversity as an
incredible strength, and we actively work to cultivate conversation
As one of Canada's largest REITs, we play an important role bringing and understanding through our diversity, equity, and inclusion
about positive environmental and social change - both nationally programs.
and in the communities we serve. In our annual ESG report, we
provide a retrospective look at our eforts to date and introduce new We have provided formal diversity, equity and inclusion programs for
goals for the years to come, keeping us accountable and focused on our entire staf. We have also updated our recruitment procedures to
the issues that mater most to our colleagues, tenants and unitholders. ensure that interviews are conducted by a diverse panel of
Our strong focus on ESG aligns fully with Choice’s mission of creating colleagues. Most recently, we have established diversity targets in
enduring value. relation to gender identity and visible minority representation at
various levels of the organization and on the Board. We recognize
In spite of the challenges faced by communities and businesses that we are at the beginning of a journey, but we are commited to
alike, we are grateful that our ESG program continued to grow in fulflling our obligations to our colleagues and communities by being
2020. We took thoughtful actions to mitigate the efects of the a truly inclusive and diverse employer. We look forward to providing
COVID-19 pandemic on our day-to-day business operations and to additional updates in future reports.
focus on the best interests of our colleagues, tenants, and other
stakeholders. At Choice, we recognized the important role that we We are proud of the progress we have made in advancing our ESG
could play in assisting our tenants who were negatively impacted by program in 2020 and look forward to continuing the journey in the
the pandemic. Our response included ofering rent abatements and years to come. I encourage you to read the complete report to gain
deferrals, and providing support in the completion of federal rent a beter understanding of our progress in 2020 and our plans for the
assistance program applications including the Canada Emergency coming years.
Commercial Rent Assistance program (CECRA).
Thank you,
Powerful movements, which challenged systematic racism and
inequality that exists within our society, were brought into focus in
2020. We have used these movements as an opportunity to beter
understand racial biases within our own organization and to break Rael Diamond
President & CEO
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 5
2020
in Summary
About this Report . Message to Our Stakeholders .. 2020
2020 in Summary .. Environment
in Summary Environment .. Social
Social . . Governance
Governance . . Appendices
Appendices . . About
AboutChoice
ChoiceProperties
Properties 6
Our Retail
573 97.4% 45.1M
Portfolio
Properties Occupancy sq. ft. GLA
Mix
Industrial
122 97.3% 17.2M
Properties Occupancy sq. ft. GLA
We are the owner, manager Office
and developer of a high-
quality diversifed portfolio.
15
Properties
92.1%
Occupancy
3.6M
sq. ft. GLA
Our portfolio is comprised
of retail properties Residential
primarily leased to 3 0.2M
necessity-based tenants Properties sq. ft. GLA
and a portfolio of industrial,
Development
ofce and residential
assets concentrated in 18
Properties
atractive markets across
Canada. Total
731 97.1% 66.1M
Properties Occupancy sq. ft. GLA
Information presented here represents our portfolio as of December 31, 2020.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 7
Evolution 2021
& Beyond
of ESG
at Choice
Aligned Choice Cares +16 point increase over Established new gender Expect to advance our
volunteering and our 2019 GRESB score and visible minority long-term ESG strategy
fundraising program (on a 100-point scale) representation targets Continue to make strides
with the needs of our for the Board and towards our 2023 targets
community throughout Management
COVID-19
2020
Signed the Black Conducted a climate Commenced our frst Achieved GRESB Green Launched our
North Initiative’s risk screening for entire geothermal installation Star in our 1st submission Choice Cares
CEO Pledge portfolio and embodied carbon charitable
study volunteering and
fundraising
program
2017 2018 2019
Introduced green Certifed >80% of Established energy and Received BOMA Net Formed ESG Issued public ESG Released 1st Sustainability Commenced employee
lease clauses in ofce properties water tracking for all Zero award for 100 Steering Commitee Commitment Report, including 5-year engagement through
new ofce leases under LEED or managed utility Alexis-Nihon Blvd environmental and social semi-annual employee
BOMA BEST accounts targets surveys
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 8
Looking
As we refect on the ESG journey that Choice has taken in the past We have identifed three focus areas through which Choice can
few years, we are proud of the progress that we have made so far. We generate a signifcant impact on social and environmental
have established strong programs to improve performance and sustainability:
forward:
developed the capacity to provide transparent, comprehensive ESG
reporting to our stakeholders. 1. Climate Action
2. Sustainable Communities
This past year we began to shif our focus towards refning our long- 3. Equity & Wellness
Choice’s
term ESG strategy. We recognize that society is facing enormous
challenges, and to that end real estate owners and developers can Climate Action: With this pillar, we intend to establish a long-term
play a key role in addressing many of those challenges. carbon reduction target that will commit Choice to supporting the
transition to a low-carbon economy. This focus area will also include
ESG
We have revitalized our mission statement to clearly demonstrate this measures to enhance the resiliency of our portfolio to climatic events.
focus to our stakeholders:
Sustainable Communities: As long-term owners and developers of
Choice Properties is a leading Real Estate Investment Trust that real estate, Choice plays a vital role in shaping the spaces used by
Strategy
creates enduring value through the ownership, operation and communities across Canada. Designing for efciency, accessibility,
development of high-quality commercial and residential properties. function, and biodiversity ensures that the places we create will be
livable and vibrant for generations to come.
We believe that value comes from creating spaces that improve how
our tenants and communities come together to live, work, and Equity & Wellness: One of Choice’s greatest assets is its human
connect. We strive to understand the needs of our tenants and capital – which has especially been brought to light in 2020. We will
manage our properties to the highest standard. We aspire to develop continue to develop programs and policies that endeavor to foster
healthy, resilient communities through our dedication to social, the strength brought about by the diversity of skill, background,
economic, and environmental sustainability. In everything we do, experience, gender, and ethnicity of our people.
we are guided by a shared set ofvalues grounded in Care, Ownership,
Respect and Excellence. In the coming year, we intend to develop detailed strategies for each
of these focus areas that integrate global best practices and the
interests of our stakeholders. We are excited to share more details in
future ESG reports.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 9
Stakeholder
Engagement Unitholders and Investor Groups
ENGAGEMENT CHANNELS:
• Annual General Meeting of Unitholders
Community
ENGAGEMENT CHANNELS:
• Choice Cares fundraising & volunteering events
At Choice, we have a large and • Quarterly conference calls • Social media
diverse group of stakeholders. • Direct investor engagements and meetings
• Website
• Urban planning forums
• Development-specifc websites and Community Idea Centres
They help inform and guide our • News releases
focus and actions on ESG areas • Mailing list
Colleagues
• Dedicated investor relations email address
across our business. • GRESB & other ESG rating/ranking organizations ENGAGEMENT CHANNELS:
• Weekly updates from the CEO
• Colleague calls and semi-annual town halls
Industry
• Events steered by colleague-led Social Commitee
ENGAGEMENT CHANNELS: • Annual performance reviews and individual development plans
• Participation in industry functions and conferences • Annual Tell It As It Is colleague engagement survey and pulse
• Sponsorship of industry events surveys
• Participation in industry associations and commitees • Lunch and learn sessions
• Company-wide training platform and training sessions
• Intranet and colleague resource groups
Tenants
ENGAGEMENT CHANNELS:
• Meetings with tenants
• Website
• C3 Portal
• 24/7 phone line
• Satisfaction surveys
• ESG guidebook
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 10Targets
OFFICE ENERGY OFFICE WATER
Reduce same-asset energy Reduce same-asset water
use by 10% relative to 2018 use by 5% relative to 2018
In 2019 Choice set 5-year
targets to be achieved by or
before end of year 2023. Our
progress is summarized
here.
17.6%
reduction over
26.1%
reduction over
2018 2018
Energy use decreased by 17.6% in 2020 relative to our 2018 baseline. Water use decreased by 26.1% in 2020 relative to our 2018 baseline.
The decrease in energy use can be atributed to two factors: The decrease in water use can be atributed to two factors:
1. Choice’s energy reduction initiatives; and 1. Choice’s water reduction initiatives; and
2. The temporary remote work arrangements resulting from 2. The temporary remote work arrangements resulting from
COVID-19. COVID-19.
In 2020 we conducted energy assessments at 50% of our ofce Our 2020 eforts to reduce water consumption continued with water
properties and implemented dozens of energy-saving measures fxture upgrades and the implementation of recommendations
during the year including LED lighting conversions, VFD installations resulting from water audits at 20% of our ofce properties (by GLA at
and/or upgrades, and building automation system enhancements. 100% share).
As the number of people within our ofces stabilizes, the energy As the number of people within our ofces stabilizes, the water
reductions achieved via these measures will be more readily reductions achieved via these measures will be more readily
measurable. measurable.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 11OFFICE WASTE RETAIL & INDUSTRIAL ENERGY GREENHOUSE GAS EMISSIONS
Divert 70% of annual Convert 75% of parking lot Reduce same-asset and absolute GHG
waste from landfll lighting to high efciency fxtures emissions by 10% relative to 2018
ABSOLUTE
ON TRACK 44.6%
reduction
over 2018
SAME-ASSET
46.2%
of waste diverted
51.2%converted
19.8%
reduction
from landfll over 2018
In 2020 our Montreal and Toronto property In 2020 we upgraded exterior lighting at 136 properties Greenhouse gas emissions decreased by 19.8% in 2020
management teams incorporated improved monthly to LED technology. This brought the percentage of our relative to our 2018 baseline. The decrease in emissions can
waste tracking to beter understand opportunities to retail and industrial portfolio that had been converted be atributed to two factors:
improve diversion from landfll. The remainder of ofce to LED from 22.6% in 2019 to 51.2% in 2020 (at 100%
properties that do not currently track waste share). Most of our sites in Ontario and Quebec are 1. Choice’s energy and water reduction initiatives; and
consumption are anticipated to follow in 2021. now equippedwith LED lighting. 2021will see additional 2. The temporary remote work arrangements resulting
upgrades in the Western and Atlantic provinces. from COVID-19.
Developing property-specifc waste tracking metrics
will provide us with the appropriate tools to engage As the number of people within our ofces stabilizes, the
and educate tenants on waste diversion. emissions reductions achieved via energy and water
conservation measures will be more readily measurable.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 12GREEN BUILDING CERTIFICATIONS COMMUNITY INVOLVEMENT
Certify 65% of our portfolio Volunteer an average of 4 paid
under LEED or BOMA BEST hours per colleague per year
28.0% 4.9h
of volunteering time
certifed per colleague
In 2020 we increased the total GLA certifed under either Our Choice Cares commitee worked diligently to
BOMA BEST or LEED to 20.2 million sq. f, or 28.0% (at identifyvolunteering opportunities where our colleagues
100% share) of our portfolio (up from 6.6% in 2019). This could safely participate. Our 2020 volunteering
was accomplished by certifying an additional 53 opportunities were focused on assisting our communities
properties under BOMA BEST, including our frst set of most afected by the pandemic and included providing
industrial properties. We plan to certify another signifcant food delivery to those in need and ofering help and
portion of our portfolio in 2021. support to seniors who were not able to meet in person
with their loved ones.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 13Environment
We continuously work to improve our environmental footprint within both our income
producing and development portfolio so that we can do our part to preserve our planet
for current and future generations.
Find out about our current programs here.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices .. About
AboutChoice
ChoiceProperties
Properties 14Energy
Same-Asset: Total Energy Consumption (eGWh)
2018 2019 2020
138.83
140.13
119.41
95.53
94.97
78.76
Choice is commited to conducting business in At the onset of COVID-19, our ofce operations
a manner that is respectful to the environment. team took proactive measures which led to
Increasing operational efciency by reducing reductions in building HVAC and lighting
40.88
40.00
37.39
energy consumption is a key principle of this schedules. Even with increased ventilation and
commitment. humidifcation loads (to mitigate the risk of
2.66
airborne disease transmission), energy
2.21
2.51
Overall, our total energy consumption, on a consumption has consistently stayed below pre-
same-asset basis, decreased from 138.83 eGWh pandemic levels.
in 2019 to 119.41 eGWh (-14.0%) in 2020. On an Ofce Retail Industrial Total*
absolute basis, the total portfolio energy We conducted energy audits at 21 ofce, retail
*Residential accounts for less than 1.1 eGWh in 2020
consumption decreased from 135.18 eGWh in and industrial properties in 2020. At our retail
2019 to 119.41 eGWh in 2020 (-11.7%). Reductions and industrial properties, these audits are used
in consumption were seen across all asset to identify opportunities for improvements such Absolute: Total Energy Consumption (eGWh)
classes and are largely refective of the impact as enhanced lighting controls or roofop HVAC
168.30
2018 2019 2020
of remote work arrangements at our properties refurbishments or replacements. In our ofce
during the year due to COVID-19. Refer to the portfolio, several properties utilized energy
graphs to the right for full consumption data. analytics sofware that collects and analyzes
135.18
124.49
data in real-time from a building automation
119.41
It is difcult to accurately report the portion of system and recommends operational
savings resulting from energy reduction improvements. Our operations teams have been
91.44
initiatives versus those resulting from the addressing these opportunities and we are
78.76
decreased number of people at our buildings in starting to see the benefts.
2020; however we are confdent that as
40.43
operations stabilize, the energy efciency
39.92
37.39
improvements made in 2020 will be refected in
the energy performance in future years.
2.47
2.63
2.21
Ofce Retail Industrial Total*
*Residential accounts for less than 1.1 eGWH in 2020
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 15Our Approach to Energy capital improvements that reduce utility In total, our 2020 LED upgrades are expected to
consumption. We have utilized this provision to save 8,250 MWh/year, equivalent to the annual
We employ several strategies to improve energy continuously upgrade our properties, whether it electricity use of 718 homes*.
efciency across our portfolio. These strategies is with new LED lighting, updated HVAC controls
include: or an upgraded building envelope. Our standard * As per the Natural Resources Canada Energy
ofce lease also contains several green lease Equivalencies Calculator
• Ofce Race to Reduce: A friendly competition clauses related to energy use, green cleaning
between regional teams that challenges them and indoor air quality.
to save the most energy and water in two Energy Star Portfolio Manager
months. In 2020 we completed a Race to Lighting Upgrade Program
Reduce in January and February. While each of We utilize ENERGY STAR Portfolio Manager, a
our regional teams performed well, our Calgary Depending on the asset, exterior lighting can cloud-based sofware program developed by
ofce team was declared the repeat winner account for between 2% to 5% of a building’s Natural Resources Canada, to benchmark the
with a very impressive 12% year-over-year total energy use, and interior lighting can account energy performance of our ofce properties
energy use reduction and a 19-point jump in for 10% to 20% of energy use. As such, against our peers. ENERGY STAR Portfolio
Energy Star score. On average our national implementing LED upgrades is a key strategy Manager provides each building with a 1 to 100
ofce operations team reduced energy aimed at reducing overall energy consumption score which allows our operations team to easily
consumption by 8.4% compared to 2019 across Choice's portfolio. identify the high-performers and to visualize the
(reductions were normalized accounting for energy performance of our lower-performing
weather and occupancy and applicable to In 2019 we set a formal target to upgrade 75% of buildings as they improve over time.
February only). our exterior retail and industrial lighting to LED
technology by 2023. In 2020 we upgraded exterior Data Coverage
• Lighting Upgrades: See a full description of this lighting at 136 properties to LED technology
program in the "Lighting Upgrade Program" bringing our total to 51.2% of our retail and Energy data presented in this report represents
section. industrial portfolio (at 100% share). Most of our 100% of our ofce, retail, industrial and residential
sites in Ontario and Quebec are now equipped portfolio where we have operational control. Of
• Energy Audits and Retrocommissioning: with LED lighting. We will implement additional the properties represented: data from energy
Choice’s ofce portfolio is largely within our upgrades in the Western and Atlantic provinces in utility bills constitute approximately 92% of 2020
operational control. These properties represent 2021. totals, 98% of 2019 totals, and 90% of 2018 totals.
the most signifcant opportunity to infuence The remainder was estimated based on the
our energy consumption. In 2020 energy audits We also set a target to reduce same-asset ofce available data at the property level.
were completed at 9 of our ofces. These will energy by 10% by end of year 2023 relative to a
guide our building upgrade strategies for years 2018 baseline, and interior lighting conversions will
to come. play a large role in achieving that outcome as
well. In 2020 we upgraded interior lighting in 4
• Green Lease Clauses: Our standard lease ofce properties, bringing our total to 70% of our
agreements contain a cost-recovery clause for ofce portfolio equipped with interior LED lighting.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 16Understanding This Data Revised Edition” is writen for greenhouse gas On-Site Energy Generation from
data, the spirit of the guidance can be applied
to energy consumption. We feel that including Solar Photovoltaic Installations (GWh)
The energy data presented within this report
represents energy consumption within Choice's tenant data where we have the ability to
operational control and represents complete exclude it would be both a misrepresentation
building data only in specifc areas. The most of Choice’s ability to impact that energy 2017 2018 2019 2020
common scenarios are presented below: consumption and would result in tenant use
driving Choice’s year-to-year energy
1. Energy use for single-tenant properties, including consumption trends.
15.44 15.17 14.67 15.62
ofce, retail, and industrial properties, is largely
not refected in the energy data as the utilities bill
tenants directly. Renewable Energy
2. For multi-tenant ofce and residential properties, Choice has solar photovoltaic installations at 47
the energy data presented here is typically retail properties, 1 industrial property, and 1
complete energy data (i.e. it represents the ofce property. Choice does not claim the
complete energy consumption of that building). carbon ofsets generated by these assets as
Data is typically sourced from a small number of credits in our carbon accounting (the carbon
utility meters (ofen a single electricity and single ofsets are retained by third parties). As such, the
natural gas utility meter) which includes all consumption information presented within the
tenant uses. energy data on pg. 15 represents 100% grid
electricity across all property subsectors.
3. For multi-tenant retail and industrial properties, Generation from solar photovoltaic installations
the energy data presented here is typically located at our properties (as of Dec. 31, 2020) is
incomplete (i.e. represents only the portions of presented to the right.
the building that are within Choice’s control,
such as parking lot lighting for a multi-tenant
retail location). Tenants are typically metered
directly for electricity and for natural gas or other
heating fuels, where applicable.
Although some industry benchmarks encourage
presenting complete building energy data, we
have chosen to present only data within Choice’s
operational control. This is in line with “The
Greenhouse Gas Protocol, Revised Edition”.
Although “The Greenhouse Gas Protocol,
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 17Water
Same-Asset: Total Water Consumption (million m3)
2018 2019 2020
1.36
1.36
1.17
0.98
0.97
0.85
Choice is commited to conducting business in analyzes data in real-time from a building
a manner that is respectful to the environment. automation system and recommends
As with energy, increasing operational operational improvements. Our operations
efciency by reducing water consumption is a teams have been addressing these opportunities
key principle of this commitment. and we are starting to see the benefts on our
0.22
0.23
0.17
0.16
0.15
0.15
buildings’ water efciency.
Overall total same-asset water consumption
decreased from 1.36 million cubic meters in 2019
to 1.17 million cubic meters (-13.7%) in 2020. On
Our Approach to Water Ofce Retail Industrial Total*
an absolute basis, the total portfolio water
As with energy, opportunities to improve water *Residential represents less than 7,500 m3 in 2020
consumption decreased from 1.34 million cubic
efciency are many and varied. These strategies
meters in 2019 to 1.17 million cubic meters
include:
(-12.3%) in 2020. The decrease in water Absolute: Total Water Consumption (million m3)
consumption was consistent across all asset
classes and is refective of remote work 2018 2019 2020
• Ofce Race to Reduce: A friendly competition
arrangements at our properties during the year
between regional teams that challenges them to
due to COVID-19 (primarily a reduction in the
1.40
save the most energy and water in two months.
1.34
use of washroom fxtures). Refer to the graphs
In 2020 we completed a Race to Reduce in
to the right for full consumption data.
1.17
January and February. Our Toronto team
0.97
delivered an impressive 12.8% year-over-year
0.94
It is difcult to accurately report the portion of
0.85
water reduction. On average our national ofce
savings resulting from water reduction
operations team reduced water consumption by
initiatives versus those resulting from the
8.7% compared to 2019 (reductions were
decreased number of people at our buildings in
normalized accounting for weather and
2020.
0.30
occupancy and applicable to February only).
0.20
0.17
0.16
0.16
0.15
In 2020 we conducted water audits at fve • Leak Detection: Our ESG team analyzes water
ofce properties. Several ofce properties consumption across our portfolio to identify
utilized analytics sofware that collects and higher than expected water use intensity. From Ofce Retail Industrial Total*
*Residential represents less than 7,500 m3 in 2020
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 18there, Choice deploys remote monitoring Understanding This Data the guidance provided within “The Greenhouse
technology to zero in on potential leaks and Gas Protocol, Revised Edition”. Although “The
when identifed, repair or replace the faulty The water data presented within this report Greenhouse Gas Protocol, Revised Edition” is
equipment. In one case this year, we identifed represents water consumption within Choice's writen for greenhouse gas data, the spirit of
and isolated a leak resulting in an expected operational control and represents complete the guidance can be applied to water
savings of over 500,000 liters annually from a building data only in specifc areas. The most consumption. We feel that including tenant
single toilet. common scenarios are presented below: data where we have the ability to exclude it
would be both a misrepresentation of Choice’s
• Water Audits and Upgrades: Choice’s ofce ability to impact that water consumption and
1. Water use for single-tenant properties, including
portfolio is largely within our operational would result in tenant use driving Choice’s year-
ofce, retail and industrial properties, is largely
control. As such, these properties represent the to-year water consumption trends.
not refected in the water data above as the
most signifcant opportunity to infuence our
utilities bill tenants directly.
water consumption. Water audits were
completed at fve of our ofce properties in
2. For multi-tenant ofce and residential
2020. These will guide our upgrade strategies
properties, the water data presented here is
for years to come. Further, we are actively
complete.
replacing sinks, faucets, and fush valves on a
rolling basis across all assets.
3. For multi-tenant retail and industrial properties,
the water data presented here is sometimes
incomplete (i.e. represents only the portions of
Data Coverage the building that is within Choice’s control, like
irrigation for a multi-tenant retail location) and
Water data presented in this report represents
sometimes complete (i.e. represents the
100% of our ofce, retail, industrial and residential
complete water consumption of that property).
portfolio where we have operational control. Of
The details are property-specifc and depends
the properties represented, data from water utility
on whether the local water utility has installed a
bills constitute approximately 78% of 2020 totals,
single water meter for the entire property or
96% of 2019 totals, and 85% of 2018 totals. The
multiple water meters (typically one for each
remainder was estimated based on the available
tenant).
data at the property level. It is typical for water
data coverage to be lower within the reporting
Although some industry benchmarks encourage
year (2020) due to low billing frequency by utility
presenting complete building water data, we
providers. Estimations made in place of
have chosen to present only data within
unavailable data at time of reporting are
Choice’s operational control. This is in line with
corrected in future years, if material.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 19Waste
Reducing the amount of waste destined for landfll • Tenant engagement: Choice engages with
visibly demonstrates respect for our environment. tenants on waste through varied methods,
As shown on the next page, diversion rates in 2020 including our tenant handbook, lunch and learns,
decreased slightly across all asset classes when lobby education blitzes etc.
compared to 2019. This was expected due to non-
recyclable waste from enhanced cleaning Data Coverage
procedures and lower organic waste generation as
a result of COVID-19. We will continue to engage
Waste data presented in this report represents
with our tenants and identify areas of improvement
70.4% of our ofce portfolio, 5.3% of our retail, and
as operations stabilize in the coming years.
6.2% of our industrial portfolio by GLA (at 100%
share). Of the properties represented, data from
Our Approach to Waste waste bills constitute 100% of 2019 and 2020 totals.
Some estimation has been used in the preparation
Choice places emphasis on increasing diversion of the waste bills by waste haulers; the data
from landfll and engaging with tenants to help presented is as billed. Choice’s regional ofces are
them do the same. Our waste programs include the located within Choice owned/operated buildings.
following: As such, waste associated with Choice’s operations
is included within the information captured.
• Increasing tracking capability: We do not have a In 2020 Choice focused on puting in place capacity
national recycling & waste program at our to track waste at all ofces where we have
properties due to difering asset class operational control. As we look forward to tenants
requirements, regional market conditions, and returning to our ofces in 2021, we will be expanding
varying operational control. Over the past couple our waste-specifc outreach programs to increase
of years however, Choice has introduced engagement and diversion.
integrated waste reporting services at several
ofce, retail, and industrial properties. Integrated In the limited instances where tenants produce
waste management includes improved monthly hazardous wastes under the terms of our standard
waste tracking capability, optimized pickup lease requirements, we are made aware of the type
schedules, and bespoke programs to increase and approximate quantities of hazardous wastes;
proper waste management practices. In 2020 our however, Choice does not collect data pertaining to
Montreal and Toronto ofce properties the quantity of wastes generated, as these
transitioned to integrated waste reporting. operations are the responsibilityofChoice’s tenants.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 20Understanding This Data 2019 Weight of Non-Hazardous Waste (Tonnes) 2020 Weight of Non-Hazardous Waste (Tonnes)
The waste data presented within this report Asset Landfll Diverted Diversion Landfll Diverted Diversion
represents the waste generation within Choice 's Class (Recycled) Rate (Recycled) Rate
operational control and only represents complete
building data in specifc areas. The most common
scenarios are presented below: Ofce 433 435 50.1% 336 289 46.2%
1. Waste generation for single-tenant properties,
including ofce, retail and industrial properties, is
generally not refected in the waste data above Retail 1,147 2,210 65.8% 1,462 2,416 62.3%
as the haulers bill tenants directly.
2. For multi-tenant ofce and residential
properties, the waste data presented here is Industrial 87 216 71.4% 138 321 70.0%
typically complete waste data (i.e. represents
the complete waste generation of that building).
Data is typically sourced from a small number
of waste haulers (ofen a single landfll and Total 1,667 2,861 63.2% 1,936 3,026 61.0%
single recycling hauler; however occasionally
one hauler is responsible for all waste) which
includes all tenant uses.
3. For multi-tenant retail and industrial properties,
the waste data presented here is typically
incomplete (i.e. it represents only the portions
of the building that is within Choice’s control,
such as multi-tenant retail locations where a
common waste storage area is used; as
opposed to individual tenants having individual
bin locations). Retail and industrial tenants are
typically responsible for their own waste
disposal, where available.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 21Greenhouse Gases
Same-Asset: Total GHG Emissions (Thousand tCO2e)
2018 2019 2020
& Climate Change
30.92
29.70
24.82
23.67
22.67
18.32
5.90
5.65
5.31
1.28
1.32
1.13
Ofce Retail Industrial Total*
*Residential represents less than 57 tonnes CO2e in 2020
Reducing greenhouse gas emissions is central to Greenhouse Gas Targets Absolute: Total GHG Emissions (Thousand tCO2e)
reducing our environmental impact. Progress
44.80
within this metric is the culmination of our Choice has set two targets for greenhouse gas 2018 2019 2020
operational efciency programs described emission reductions: a 10% reduction in each of
37.84
throughout this report. Total greenhouse gas the absolute and same-asset emissions over the
emissions, on a same-asset basis, decreased from baseline year of 2018 by end year of 2023 (5-year
30.74
29.70 thousand tCO2e in 2019 to 24.82 thousand targets). Although the targets were both met in
tCO2e (-16.5%) in 2020. On an absolute basis, total 2020, we intend to continue tracking progress in
24.82
23.73
portfolio greenhouse gas emissions decreased order to quantify emissions reductions once
from 30.74 thousand tCO2e in 2019 to 24.82 physical distancing measures related to COVID-19
18.32
thousand tCO2e in 2020 (-19.3%). The decrease in ease.
emissions was consistent across all asset classes
and was refective of the impact of remote work
5.65
5.66
arrangements afecting our properties due to
5.31
COVID-19 as well as energy and water reduction
1.26
1.29
1.13
programs put in place over the last two years.
Refer to the tables on the next page for full
Ofce Retail Industrial Total*
emissions data.
*Residential represents less than 57 tonnes CO2e in 2020
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 22Understanding This Data Same-Asset: GHG Emissions (Thousand tCO2e)
Emissions data presented includes Scope 1 (Direct Asset Class 2018 Emissions 2019 Emissions 2020 Emissions
Emissions – Combustion Fuels), Scope 2 (Indirect
Emissions – Electricity) and Scope 3 (Indirect Emissions Scope 1 Scope 2 Scope 3 Total Scope 1 Scope 2 Scope 3 Total Scope 1 Scope 2 Scope 3 Total
– Water). The data presented represents emissions within
Choice’s operational control, as defned by “The
Greenhouse Gas Protocol, Revised Edition”. Ofce 7.03 15.54 1.11 23.67 7.47 14.18 1.02 22.67 6.07 11.54 0.71 18.32
Because of limited operational control at our retail, Retail 1.45 4.29 0.16 5.90 1.47 4.02 0.16 5.65 1.41 3.75 0.15 5.31
industrial and single-tenant (“standalone”) properties,
Choice’s Scope 1 and Scope 2 emissions are low for a
Industrial 0.10 1.10 0.09 1.28 0.12 1.10 0.09 1.32 0.12 0.93 0.08 1.13
REIT of its scale and are dominated by ofce emissions,
which are largely within Choice’s operational control.
Residential 0.04 0.03Climate Change Strategy climate change could result in fnes or adversely
afect Choice Properties’ reputation, operations
We are pleased to align our ESG Report with the or fnancial performance.
recommendations made by the TCFD. In
alignment, Choice has identifed risks and For additional information regarding Choice’s
opportunities stemming from climate change Enterprise Risk Management program and
which may afect our business, strategy and systematic approach and methodology for
fnancial planning over the short, medium, or long evaluating, measuring and monitoring key risks,
term. please refer to Trust’s 2020 Annual Information
Form available at www.choicereit.ca.
For discussion related to climate risk-related
governance and risk management, please refer to Climate Change Opportunities
the "Climate Related Governance" section of this
report. Governmental initiatives and reforms aimed at
countering climate change provide a long-term
opportunity to gain a cost advantage relative to
Climate Change Risks the impacts on competitors by reducing energy
consumption and by identifying opportunities to
Choice may be exposed to the impact of events reduce or ofset carbon emissions in a cost-
caused by climate change, such as natural efective manner. Choice’s ESG program includes
disasters and serious weather conditions. Such targets aimed at reducing energy consumption
events could interrupt Choice’s operations and including an ofce energy use target and a retail
activities, damage its properties and require and industrial LED conversion target.
Choice to incur additional expenses. Choice’s
fnancial position and results from operations Overthe long-term, electric utility companies may
could be adversely afected bythe materialization seek to reduce emissions in their grids by investing
of any of the risks identifed herein related to in new renewables, including solar photovoltaics
climate change. (PV). There is potential opportunity to generate
additional revenue and develop mutually
Furthermore, as a real estate property owner and benefcial partnerships with tenants by utilizing
manager, Choice faces the risk that its properties roofops for solar PV. Solar PVs currently installed
will be subject to government initiatives and at Choice’s properties are detailed earlier in the
reforms aimed at countering climate change, Energy section. Choice will investigate the
such as reduction in greenhouse gas emissions. opportunity to expand renewable energy
Choice may require operational changes and/or generation at both income producing properties
incur fnancial costs to comply with various and developments.
reforms. Any failure to adhere and adapt to
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 24Building
Certifications
Building certifcations provide credible third-party validation of
property management and development practices. Choice utilizes
green building certifcations as a method of demonstrating the
breadth of our environmental programs to our stakeholders.
In 2020 we increased the total GLA certifed under either BOMA BEST
or LEED to 20.2 million sq. f, or 28% of our total portfolio (both at
100% share). This is an increase from 6.6% in 2019, and includes our
frst set of industrial properties. See the list of newly certifed properties
in 2020 on the next page. We plan to certify another signifcant
portion of our portfolio in 2021, as we work to achieve our 2023 target
of 65% of GLA (at 100% share).
In addition to our BOMA BEST Portfolio, we have one ofce property
certifed to LEED standards and one under-development mixed-use
property pursuing LEED certifcation (anticipated 2021).
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 25New BOMA BEST Certifcations Obtained in 2020:
Level of Level of Level of Level of
Property Name Province Property Name Province Property Name Province Property Name Province
Certifcation Certifcation Certifcation Certifcation
65 John 7455-7465 2700 Ave City West
Savage Ave NS Certified Birchmount Rd. ON Certifed Francis Hughes QC Certifed Distribution Centre AB Certifed
Eastgate Great Plains
15 Garland Ave. NS Certified 25 Cotrelle Blvd. ON Bronze SK Certifed AB Certifed
Crossing Business Park
3601 & 3711 250 First Gulf Rochdale 18060-18120
Joseph Howe Dr. NS Certifed Boulevard ON Certifed Station SK Certifed 109th Ave. AB Certifed
332, 333 & 370 3333 James Great Plains Horizon
Welton St. NS Certifed Snow Pkwy. ON Certifed Business Centre AB Certifed Business Park AB Certifed
Wheeler Park Distribution South Trail
Power Centre NB Certifed 2994 Peddie Rd. ON Bronze Building J AB Certifed Crossing AB Certifed
Distribution Maple Ridge
Weston Centre ON Certifed 100 Disco Rd. ON Certifed
Building L
AB Certifed Square BC Bronze
North Maple Woodside 3575-20th 910 Columbia
Shopping Centre ON Certifed Power Centre ON Certifed Ave. NE AB Certifed St. W BC Bronze
London North Winston Churchill Clareview 1301 Lougheed
Shopping Centre ON Certifed Power Centre ON Certifed Town Centre AB Certifed Hwy BC Bronze
Winston Power 17303 Stony Westwood
2549 Weston Rd. ON Certifed Centre ON Certifed Plain Rd. AB Certifed Mall BC Bronze
Mahogany Grandview
2025 Guelph Line ON Certifed 543 Yonge St. ON Certifed Village AB Certifed Central BC Bronze
Bay Mac Airdrie 4651 & 4671
Shopping Centre ON Bronze Hull Power Centre QC Certifed Crossing AB Certifed No. 3 Rd. BC Bronze
South Keys Blue Bonnets Creekside
Shopping Centre ON Certifed Shopping Centre QC Certifed Shopping Centre AB Certifed
Westridge 11150-38/11133
Power Centre ON Certifed 86 Boul Brien QC Certifed 40th St. SE AB Certifed
16900 Rte Valleyfeld
Brookdale Centre ON Certifed QC Bronze AB Certifed
Trans-Canada Business Centre
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 26Developments
Property development is a key West Block Bovaird West
component of Choice’s business The Bovaird West development, located
West Block is a recently completed mixed-
model. With numerous use redevelopment where Choice and its directly adjacent to the Mount Pleasant GO
partners re-purposed the historic Loblaws Train station in Brampton, Ontario, includes
intensifcation and redevelopment Groceterias Warehouse, which was Choice's frst geothermal feld. The
projects underway and a long- originally built in 1928. geothermal system will provide low-carbon
heating and cooling for the development
term pipeline of mixed-use The redevelopment conserved portions of
by storing heat in the ground in the summer
and utilizing that heat in the winter. Our
developments, Choice is well the historic brick facade and design
geothermal system utilizes over 90 vertical
features, while incorporating energy
positioned for long-term growth efcient features including energy sharing
boreholes which reach depths of 600 feet.
The system is designed to reduce
and value creation. between retail and ofce space, a green
operational carbon by over 50%. We are
roof, electric vehicle charging, and energy
also using this development to beter
efcient windows and lighting.
Our development projects ofer understand embodied carbon and identify
opportunities to reduce it on this and future
opportunities to create enduring West Block is pursuing LEED and we expect
projects.
certifcation in 2021.
value for generations as we work
to deliver projects that centre
Westboro - 400 Kirkwood Ave. The Brixton
around supporting and enhancing
the existing community fabric. Situated in the Laurentian View
Located in the heart of the West Queen
West neighbourhood of Toronto, the Brixton
neighbourhood of Otawa, this mid-rise
demonstrates a development with
residential property includes design
something for everyone – with retail, ofce
features which place the environment,
space, and high-end residential rental
occupant comfort, and connection with
spaces throughout three buildings, the
the community at the forefront. Features of
Brixton will be a community energizer. This
this development include a green roof,
development’s transit-oriented location
Ontario-sourced cladding, and energy
and amenities, including a roofop pool,
recovery ventilators in every suite.
spin room, and yoga studio, ensure
Enhancement of an existing walking trail,
something for every resident, while the
dedication of parkland, and a net gain of
ofce space will provide collaborative
80+ trees will enhance the neighbourhood
space, adding to the vibrancy of the
for generations to come.
neighbourhood.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 27Social
We care about our colleagues, tenants and the communities in which we operate.
Find out how we foster these relationships here.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices .. About
AboutChoice
ChoiceProperties
Properties 28Colleagues
Our culture is grounded by our CORE Values – Care, diversity training session atended by 100% of
Ownership, Respect, and Excellence. These values our colleagues, and brought in a keynote
have become a common thread that extends speaker to our semi-annual town hall to speak
across our organization and we have several about unconscious bias;
programs to help our colleagues embody them at
work and in life. • Signed the BlackNorth Initiative CEO Pledge, a
public pledge to improve DEI practices within
our organization;
Diversity, Equity & Inclusion • Updated our recruitment procedures so that
interviews are conducted by a diverse panel of
At Choice, our culture principles encourage colleagues;
everyone to be their authentic selves. All people
are valued, and diferences are leveraged to • Distributed a DEI calendar each month to
achieve beter business results. colleagues, noting holidays and events from
various cultures and religions. Colleagues are
Choice has focused on initiatives that bring encouraged to share their traditions, photos
awareness to Diversity, Equity and Inclusion (DEI). and experiences on the company’s internal
In 2020 we undertook several initiatives: social media platform; and
• Celebrated International Women’s Day in
• Formed a DEI team comprised of colleague
March and Pride in June with a collection of
volunteers and sponsored by our CEO;
events and webinars for each that focused on
• Launched a DEI educational series, including a leaders within the company and brought in
guest speakers.
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 29Our Approach to DEI Representation of Women
Group 2020 2024 Target
Choice's approach to DEI includes the following:
• Talent initiatives focused on mentoring and Board of Trustees 44% Maintain at or above 40%
recruiting practices based on inclusion
strategies;
Executive1 38% Improve to 45%
• Creating resource groups, generating
awareness, and implementing activities that
embed diversity principles into the culture of Senior Management2 50%3 Maintain at or above 50%
our organization; and
• Considering diversity during the talent
development and succession planning Colleagues 58%3 No target set -
processes at various senior levels.
Diversity Targets
In early 2021, we surveyed the Board of Trustees Choice is commited to increasing the diversity of Representation of Visible Minorities
("the Board") and Executive group to determine our leadership teams to beter-refect that of the
Group 2020 2024 Target
the number and proportion of individuals that self- broader Canadian society. To that end, Choice has
identifed as belonging to one or more diverse established formal targets in respect of women and
groups. Participation in the survey was voluntary visible minorities in management positions. Board of Trustees 0% Improve to 20%
and, as such, the results represent only those
individuals who elected to participate and may When establishing these targets, Choice
not be entirely representative ofthe diverse groups considered: Executive1 19% Improve to 30%
at the Board and Executive level. Please refer to
the Trust's Management Proxy Circular dated • The diversity of the communities in which Choice
March 19, 2021 for additional details on diversity operates; Senior Management2 -4 Improve to 25%
and inclusion at the Trust.
• Establishing targets which include current
In 2021 we will begin a voluntary self-identifcation Trustees and colleagues (as opposed to targets Colleagues -4 No target set -
campaign for all colleagues. The chart to the right only applicable to newly appointed Trustees or
shows Choice’s diversity metrics as of December hires);
31, 2020, where self-identifcation information was 1 Executive is defned as colleagues with the title of Vice President or higher
• Historical promotion of internal candidates and
not available, and as of Q1 2021 where self- voluntary turnover rates; and 2 Senior Management is defned as colleagues with the title of Senior Manager, Director, Senior Director or Associate Vice
President
identifcation information was available. As self-
identifcation data becomes available, it will be • Alignment with the Weston Group of Companies 3 Self-identifcation information was not available for 2020. This will be captured in future ESG reports
incorporated into future ESG reports. (which also includes George Weston Ltd., Loblaw 4 Information not available for 2020. This will be captured in future ESG reports
Companies and Weston Foods).
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 30Respect in the Workplace promote and support the overall well-being of our commutes (such as jogging or cycling) to and from • Long-term incentives, including a pension plan,
colleagues through efective training and the ofce. To facilitate colleague access to non- group RRSP, Employee Unit Purchase Plan, and
Choice does not tolerate discrimination, comprehensive wellness programs. occupational healthcare and medical services, long-term incentive grants for certain
harassment or violence. Colleagues are Choice ofers a benefts plan which includes colleagues who have made key contributions
encouraged to report any instances of violence, Colleague support related to COVID-19: In optional enhanced insurance coverage. to the company over the year.
harassment or discrimination to their manager, February 2020, Choice created a COVID-19
Pandemic Commitee, comprised of members of Maternity/Parental Leave: Choice provides
Human Resources or through our Integrity Action
our Executive & Senior Management team to eligible employees on Maternity Leave with a top
Workforce Metrics
Line. It's not only the right thing to do - it's our duty
to others and to the Trust. coordinate critical aspects of crisis management up on Employment Insurance benefts to 75% of
The average cost per new hire was $6,415 and
and to ensure business continuity while their base salary for the frst 17 weeks. Choice also
$10,660 in 2019 and 2020 respectively. When
More information can be found in the "Respect in safeguarding the well being of colleagues, tenants provides eligible employees on Parental or
establishing the cost associated with on-boarding
the Workplace" section of our Code of Conduct, and guests. The Pandemic Commitee oversaw Adoption Leave with a top up on EI benefts to
of new colleagues, Choice includes background
available at www.choicereit.ca. the transition of colleagues to working from home, 75% of their base salary for the frst 10 weeks.
checks, placement fees from external recruitment
including the provision of ergonomic equipment
frms, and internal recruitment support. Voluntary
such as chairs, monitors etc. The Pandemic
turnover was 14.8% and 4.5% in 2019 and 2020
Culture & Engagement Commitee put in place additional safety Talent Attraction respectively. In 2020 over $243,000 was spent on
measures at our properties, continues to closely
monitor the pandemic, and may take further
& Development colleague training and development.
Colleague engagement is measured twice
actions in response to directives of government
annually through our Tell It As It Is surveys, which Choice provides a competitive and comprehensive
and public health authorities that are in the best
are conducted by an independent service benefts package to colleagues to atract and
interests of our colleagues and other stakeholders.
provider. The surveys ask questions related to retain top talent and support colleagues in
colleague engagement, involvement and growing their careers with continuous learning
Mental Health Programs: Choice provides a
belonging, communication, growth and and development. Some of these benefts include:
development, recognition and rewards, health
and wellness and compliance. Choice uses the
comprehensive Employee and Family Assistance
Program which ofers colleagues and their 1,300 h 100%
immediate family a resource for free and • Full-time, permanent employees are eligible 2020 total full time employee
results of the survey to identify team-specifc
confdential help for any work, health or life for reimbursement of up to 100% of costs for hours training & participation in
areas where engagement can be improved. Since
concern. In 2020, Choice also provided access to continuing education tuition, seminars, development internal employee
inception in March of 2019, participation in the development plan
a digital mental health platform as part of our conferences and professional membership
survey has been consistently higher than 90%.
pandemic response. This program focused on fees.
Choice has seen our engagement rating, which
stress management and resilience. In May 2020,
aggregates responses related to involvement • Compensation for full time, permanent
Choice hosted a guest speaker on mental wellness
and satisfaction, increase from 57% to 87%. employees includes a short-term incentive
as part of Health and Safety Week.
component that awards a percentage of base
Physical Health Programs: Colleagues enjoy the salary if certain fnancial and non-fnancial
Colleague Health & Wellbeing beneft of a gym membership at a signifcantly
discounted rate in addition to a ftness subsidy.
targets are met. Targets are approved annually
by the Board of Trustees and include the
4.3 h 28%
Choice is commited to providing a safe and achievement of ESG initiatives. 2020 average open full time
Most of our colleagues have access to shower hours of training & permanent positions
healthy work environment for our colleagues. We rooms in their workplaces to encourage active development per FTE flled by internal
candidates
About this Report . Message to Our Stakeholders . 2020 in Summary . Environment . Social . Governance . Appendices . About Choice Properties 31You can also read
