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Eco.lyreco.com - Amazon S3
90th
         anniversary

                             S u s ta i n a b l e D e v e l o p m e n t R e p o rt 2 0 1 5 / 2 0 1 6
           since
           1926

office                 PPE     hygiene     catering   furniture   techno      gifts     packaging
                                                                                                       eco.lyreco.com
Eco.lyreco.com - Amazon S3
HERVE MILCENT
      Sustainable Development
          Sustainable           Report
                       Development Report2015/2016
                                          2015/2016                                                                                                                                   GROUP CEO
                      INTRODUCTION INTRODUCTION
                                     & BACKGROUND

A WORD FROM
THE CEO
For the 2nd year, I am pleased to
confirm the company’s support
to the principles underlying the
United Nations Global Compact
- the worldwide initiative which

                                                             “
Lyreco joined more than 10 years
ago - in 2004.
2015 was a year of effective growth for Lyreco                       At Lyreco, we also consider
- as we reached the threshold of 2 billion € in
terms of sales - and 2016 looks promising. This
being said, the most important thing for me is
                                                                     we have a special obligation
to make sure that this growth remains built on
sustainable principles. For Lyreco, a sustainable                        to play a leading role in
business model is clearly in the best interests of
all our stakeholders.                                                   defining and supporting a
It is the surest way to produce economic value
for our shareholders, to contribute to a healthy
environment for our employees and the com-
munities, and to reduce the carbon footprint of
                                                                      truly sustainable industry
                                                                                                                                                 “
our production and logistics activities. It is both
good business and good for the planet.
                                                         n    he launching in 2015 at Group level of a de-
                                                             T                                                     n    ore countries going with the certification
                                                                                                                       M                                                We look forward to working with you not only in
At Lyreco, we also consider we have a special                dicated “Supplier Sustainability Assessment”              of the Health & Safety Management System         2016, but for many years to come as we work
obligation to play a leading role in defining and            – allowing to cover one of our “Eco Future”               (OHSAS 18001). At the same time, Lyreco is       together to build a more sustainable future.
supporting a truly sustainable industry.                     strategy commitments. In 2016, this pro-                  looking forward to the promising new ISO stan-
Meeting this obligation took over the last period            gramme will also be applied for local suppliers           dard on this matter: the ISO 45001.
different forms.                                             in a number of countries.
                                                                                                                   n    irst country to obtaining the ISO 50001 (En-
                                                                                                                       F                                                                                      Sincerely,
                                                         n    he on-going development of Environmentally
                                                             T                                                         ergy Management) certification, while other                                        Herve Milcent
n  The go-live of major sustainable infrastruc-                                                                                                                                                            Group CEO
    tures, such as the solar panel installation in the       Preferable Products and Lyreco joining in 2015            countries proceed with their first third party
    UK – one of the biggest in the country.                  the technical secretariat of the EU Product En-           energy audit.
                                                             vironmental Footprint for the Intermediate Pa-
    Lyreco For Education: in 2015 we started a                                                                     This report is itself a vital component of our on-
n
                                                             per Products (IPP) pilot.
    4-year project in Madagascar, to give 17,000                                                                   going dialogue with stakeholders. We are grate-
    children access to education and to support 32       n    he achievement of the Gap Analysis between
                                                             T                                                     ful to the members of our Sustainable Develop-
    schools in the area of Vatomandry.                       the Lyreco Environmental & Quality Manage-            ment report team for their valuable input into our
                                                             ment Systems and the latest version of ISO            on-going efforts to report more transparently         If you have any comments to make or solu-
n   In addition to Supplier Social Compliancy au-           9001 / ISO 14001 (issued at the end of 2015).         on our challenges as well as our successes; to        tions to offer do not hesitate to get in touch
     dits which have been in place for a couple of           Even though Lyreco has 3 years to apply the           the many organisations and communities with           with our Group Quality, Security & Sustaina-
     years, Lyreco decided to extend the scope of                                                                                                                        bility Director at
                                                             new requirements, the alignment of the Group          which we interact each day; and to you, whose
     the audits by covering from 2016 in a more
                                                             Management Systems will be done in 2016.              thoughts and feedback we welcome.                     nasser.kahil@lyreco.com.
     structured way the Environmental Aspects.

                                                                                                               2
Eco.lyreco.com - Amazon S3
CONTENT
      Sustainable Development Report 2015/2016
                 INTRODUCTION & BACKGROUND

                                                                                                                                                                               A word from THE CEO ..................... p. 2
Executive Summary                                                                                                                                                              THE Business ................................... p. 4

Highlights from 2015 & 2016                                                                                                                                                    key figures ..................................... p. 5
                                                                                                                             Development of the Sustainability Awareness,
                                                                   On-going improvement of the
                                                                                                                             with completely new initiatives that started in   continued support for
                                                                  worldwide sustainability strategy
                                                                                                                             2015 e.g. “QSS Roadshow” or “CSR Know More
                                                                                                                             Lunch” in Benelux.                                THE UN GLOBAL COMPACT.................. p. 6
                                                                           “ EC O F U TUR E”                                                                                   Sustainability STRATEGY ............... p. 7

              Environment Protection                                     Social Responsibility                                         Economic Success                        Sustainability MANAGEMENT ......... p. 8

                                                                                                                                                                               Sustainability AWARENESS
n   Environmentally Preferable Products                 n   
                                                              Lyreco for Education (LFE): launch in 2015 of            n   
                                                                                                                           Extension  from 2016 of the scope of the
                                                              the 4-year project in Madagascar.                            Supplier Audits - by covering in a more struc-      INITIATIVES ................................... p. 9-11
    - 3rd year of worldwide application of the ex-
                                                                                                                           tured way the Environmental Aspects.
       ternally accredited “Green Products Assess-        n   
                                                              Always  new and more initiatives to strengthen
       ment”.                                                 the Health & Safety of Lyreco people, such as            n   
                                                                                                                           Start of the roll-out of the newly defined Sup-
                                                              the extension of the OHSAS 18001 Health &                    plier Sustainability Assessment, aiming to                        ENVIRONMENTAL ACTIONS
    - Lyreco joined in 2015 the technical secretariat
                                                              Safety certification programme in 2016.                      evaluate and follow the performance of sup-
       of the EU Product Environmental Footprint for                                                                                                                           CARBON FOOTPRINT ......................... p. 14
                                                                                                                           pliers against corporate social responsibility
       the Intermediate Paper Products (IPP) pilot.       n   
                                                              Continuation of the internal Human Resources
                                                                                                                           aspects.
                                                              programmes to develop employees: Lyreco                                                                          PRODUCTS ........................................ p. 15
n   On-going development of the programmes                  University and Lyreco Campus.                            n   
                                                                                                                           Alignment in 2016 of the Group Management
      to reduce the company Carbon Footprint                                                                               Systems against the latest version of ISO           DELIVERY & fleet ....................... p. 16-19
                                                          n   Continuous Support to local communities,
      such as:                                                                                                             9001 / ISO 14001 (issued at the End of 2015).
                                                                through a wide range of programmes, with
    - Roll-out of Solar Panels installations.                  new initiatives in 2015 e.g. support of Autistic                                                               PACKAGING ....................................... p. 20
                                                                Children in Thailand, support the battle against
    - Increase of environmentally Friendly Vans &              breast cancer in Benelux.                                                                                      WASTE .............................................. p. 21
       Cars
    - Follow-up of the Power Savings actions and                                                                                                                             INFRASTRUCTURE ........................ p. 22-27
      LED lighting installations.
    -
     Launch of the Delivery Electronic Signature
     project.                                                                                                                                                                                               SOCIAL ACTIONS
    - Go-live in 2015 of the first Vertical Storage                                                                                                                           PEOPLE ........................................ p. 30-33
       solutions.
                                                                                                ECO WEBSITE                                                                    COMMUNITY ................................ p. 34-39
    - Go-live in 2016 of the first long distance truc-
                                                                               It remains the reference to find information about
       ks with Natural Gas.
                                                                                the Lyreco Sustainability initiatives and strategy.

    
    Permanent   integration of sustainable creden-                           If not yet done, feel free to bookmark the corporate address
n
                                                                                                                                                                                                      ECONOMIC ACTIONS
    tials in New Buildings and Renovations                                                    eco.lyreco.com
    - especially applicable in 2016 for Swiss and                                                                                                                              CUSTOMERS ................................. p. 42-44
    CASH subsidiaries.
                                                                                                                                                                               MARKETPLACE ............................. p. 45-49

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Sustainable Development Report 2015/2016
                              INTRODUCTION

THE BUSINESS YOUR WORKPLACE… OUR WORLD
42 countries, one Lyreco

In addition to the extensive markets covered
 by Lyreco, we have also formed strategic sales
 alliances with 14 partners :

These alliances allow us to better serve our
international clients with a presence in Turkey,
Japan, India, China, Argentina, Canada, Latvia,
Lithuania, Estonia, Russia, Taiwan, New Zealand,
Romania, Brazil, the United States and Mexico.

Continuous improvement
is the rule
All subsidiaries contribute to the continuous im-
provement of the group model by sharing new
ideas and best practices.
Sustainable Development takes advantage of
these synergies from all areas of the business          legend
and group experts help by improving the group
best practices.

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Sustainable Development Report 2015/2016
                               INTRODUCTION
                                                                                            ORDER PREPARATION
                                                                                            and delivery
KEY FIGURES                                                                                 on-going areas for improvement
                                                                                            n   Reduce Health & Safety risks
Sales force and                                                                             n   Increase waste recycling
Customer Service                                                                            n   Energy savings initiatives
on-going areas for improvement
                                                                                            n    educe environmentalA impacts due to
                                                                                                R
n   Increase communication on Sustainable                                                      transportation (route planning)
     Development with customers
n    educe environmental impacts due to
    R
    travelling
n   Reduction of printed reports
n    educe environmental impacts due to hard
    R
    copy orders

                                                         17
                                                product families
                                                                 34%
                                                                 green products

                                                 1,700
                                                vans and drivers
                                                                 31       distribution
                                                                          centers

                                                                 99.4%
                                                 9,000 availability rate
                                                    employees                               Product offering

                                                                 230,000
                                                                 boxes delivered everyday
                                                                                            on-going areas for improvement
                                                                                            n    ontinue to develop a deeper range of
                                                                                                C
                                                                                                environmentally friendly products

                                                                 58,000
                                                                                            n    ontinue to raise consumer awareness on
                                                                                                C
                                                                                                Sustainable Development and pay special
                                                                                                attention to certified suppliers

                                                                 orders /day                n    efine strict and formalised criteria for
                                                                                                D
                                                                                                qualification as “green product”

                                                                 7,500
                                                                 stocked products
                                                                                            n   Reduce hard copy invoices (e-biller)

                                                                      5
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Sustainable Development Report 2015/2016
                  INTRODUCTION & BACKGROUND

    Continued support for the UN Global Compact
    In 2004, Lyreco was the first company of the Office Supplies Industry to join the UN Global Compact Initiative
    – demonstrating the company’s long term commitment to sustainability.
    All members of the Global Compact are required      The Ten Principles                                       Human Rights
    to issue an annual Communication on Progress
                                                        The UN Global Compact asks companies to                  Principle 1:                                                         About
    (COP); a public disclosure to stakeholders on
    progress made in implementing the ten prin-         embrace, support and enact, within their sphere
                                                        of influence, a set of core values in the areas of
                                                                                                                 Businesses should support and respect the
                                                                                                                 protection of internationally proclaimed human
                                                                                                                                                                        United Nations
    ciples of the UN Global Compact, and in suppor-
    ting broad UN development goals.                    human rights, labour standards, the environment
                                                        and anti-corruption. The Ten Principles enjoy
                                                                                                                 rights; and
                                                                                                                 Principle 2:
                                                                                                                                                                        Global Compact
    This document is Lyreco’s COP 2014 and can          universal consensus and are derived from the             Make sure that they are not complicit in human         Launched in 2000, the United Nations Glo-
    be found both on the UN Global Compact and          Universal Declaration of Human Rights, the In-           rights abuses.                                         bal Compact is both a policy platform and a
    Lyreco’s Sustainability websites.                   ternational Labour Organisation’s Declaration                                                                   practical framework for companies that are
    We invite all our stakeholders (employees,
                                                        on Fundamental Principles and Rights at Work,            Labour                                                 committed to sustainability and responsible
                                                        the Rio Declaration on Environment and Deve-             Principle 3:                                           business practices.
    clients, suppliers, investors, local authorities,
                                                        lopment, and the United Nations Convention               Businesses should uphold the freedom of asso-
    governments, local communities), to read it and                                                                                                                     As a multi-stakeholder leadership initiative,
                                                        against Corruption.                                      ciation and the effective recognition of the right
    learn more about our commitment in favour of                                                                                                                        it seeks to align business operations and
    human rights, labour rights,                                                                                 to collective bargaining;                              strategies with ten universally accepted
    environmental     stewardship                                                                                Principle 4:                                           principles in the areas of human rights, la-
    and anti-corruption.                                                                                         The elimination of all forms of forced and com-        bour, environment and anti-corruption, and
                                                                                                                 pulsory labour;                                        to catalyse actions in support of broader UN
      UN Sustainable Develop-                                                                                    Principle 5:                                           goals.
      ment Goals adopted in                                                                                      The effective abolition of child labour; and           With 7,000 corporate signatories in 135
      September 2015                                                                                             Principle 6:                                           countries, it is the world’s largest voluntary
                                                                                                                 The elimination of discrimination in respect of        corporate sustainability initiative.
      Global Compact Europe +
                                                                                                                 employment and occupation.
      15 – October 2015                                                                                                                                                 Visit www.unglobalcompact.org
                                                                                                                 Environment
                                                                                                                 Principle 7:                                         In October 2015, Lyreco attended the event
                                                                                                                 Businesses should support a precautionary ap-        organised by UN Global Compact in Europe
                                                                                                                 proach to environmental challenges;                  as part of its 15 years of operations.
                                                                                                                 Principle 8:
                                                                                                                                                                      Participants were European Global Compact
                                                                                                                 Undertake initiatives to promote greater environ-
                                                                                                                                                                      networks, companies, civil society organiza-
                                                                                                                 mental responsibility;
                                                                                                                                                                      tions, representatives of government and parlia-
                                                                                                                 Principle 9:                                         ment, business associations/chambers, media
                                                                                                                 Encourage the development and diffusion of en-       and academia.
                                                                                                                 vironmentally friendly technologies.
                                                                                                                                                                      With 3M & HP, Lyreco was one of the represen-
                                                                                                                 Anti-Corruption                                      tatives of the Office Supplies Industry. UN Sus-
                                                                                                                                                                      tainable Development goals – adopted in Sep-
                                                                                                                 Principle 10
                                                                                                                                                                      tember 2015 by all the 193 Member States of the
                                                                                                                 Businesses should work against all forms of cor-
                                                                                                                                                                      UN – was one of the key topics discussed during
                                                                                                                 ruption, including extortion and bribery.
                                                                                                                                                                      the 2 day conference.
6
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Sustainable Development Report 2015/2016
                               INTRODUCTION

Sustainability Strategy                                                                                                                                The strategy consists of
                                                                                                                                                       n   3 guiding principles

In early 2012, Lyreco launched a midterm sustainability strategy named Eco Future                                                                      n   10 clearly defined commitments
                                                                                                                                                       n   9 Key Performance Indicators (KPIs)
The following tables give the latest results for all the Eco Future KPI. For each of them, there is a mark to indicate if the 2015 score is in
line with the target or if we state a gap versus the expectation (meaning that specific corrective actions have to be carried out).

         ENVIRONMENT PROTECTION                                                              SOcial RESPONSIBILITY                               ECONOMIC SUCCESs
            n   Reduce our ecological footprint                                               n  ocusing on human relationships and
                                                                                                 F                                               n    uild lasting customer relationships
                                                                                                                                                     B
                n Help our customers and suppliers to                                          development                                         by providing solutions to their
                     do the same                                                               n Reinforce our long term relationship               sustainability goals

                      COMMITMENTS                                                              COMMITMENTS                                       COMMITMENTS
                        5. D
                            evelop environmentally                                          1. E
                                                                                                 nsure a safe and healthy working               8. E
                                                                                                                                                     stablish customer
                           preferable products & services                                       environment                                         partnerships on sustainability
                         6. Reduce Greenhouse Gas                                         2. C
                                                                                               ontribute to the personal development            9. E
                                                                                                                                                     stablish supplier assessment
                             Emissions                                                        of each individual                                    programmes on sustainability
                        7. Prevent and manage waste                                   3. Focus on the development of our best talents

 Environmental           Goal for                           Result         Social Responsi-        Goal for                             Result       Economic              Goal for                         Result
 Protection KPI          2017                               2015 *         bility KPI              2017                                 2015 *       Success KPI           2017                             2015 *

                                                                                                   90 % of all employees respon-
                         25 % of Sales
 Sales of                                                    34 %                                  ding to the bi-annual Internal                    Supplier
                         (common range products)                           Working                                                                                         Supplier Performance Improve-    -4.8 %***
 “green                                                                                            Opinion Survey answer posi-         78 %**        Performance
                         are made with “green pro-                         Conditions                                                                                      ment Programme average mark      (versus
 products”                                                                                         tively when asked how they feel                   Improvement
                         ducts”                                                                                                                                            increases by 10 % per year.      2012)
                                                                                                   about their working conditions.                   Programme

                                                                                                   The number of lost working
 CO2 Emissions           CO2 Emissions                                                                                                 + 6 %**
                                                                           Lost working            days due to illness or on the job
 from company            decrease by 20 %                 -15.54 %                                                                                                         100 % of the factories
                                                                           days                    accidents is decreased by 10 %
 activities              from a 2010 base year                                                                                                       Supplier              producing Lyreco products in
                                                                                                   based on the 2011 figures.
                                                                                                                                                     Social                the developing countries are     89 %****
                                                                                                                                                     Audits                subject to Social and Environ-
                                                                                                   90 % of all employees respon-                                           mental audits
                         90 % of the Waste                                                         ding to the bi-annual Internal
 Waste                                                                     Training                Opinion Survey will answer
                         coming from Lyreco                 91.12 %                                                                    82 %**
 Recycled                                                                  Level                   positively when asked if they                      * Consolidated results for all the countries..
                         activities are recycled
                                                                                                   consider that they are properly
                                                                                                                                                      ** Results of 2014 – as a limited number of new assessments was
                                                                                                   trained to do their job.
                                                                                                                                                          done in 2015
                                                                                                                                                     *** R
                                                                                                                                                          esult of 2014 – no assessment done for 2015.
                                                                                                   The internal collection target
                                                                           Charity                 for the “Lyreco For Education”                    ****The surveillance audit of 7 factories had to be rescheduled from
                                                                                                                                       + 7%              end of 2015 to beginning of 2016. Otherwise, the result is 100%
                                                                           Contribution            charity programme is +4% for
                                                                                                   2016
                                                                                                                                                            In line with the target          Closer attention required

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                INTRODUCTION & BACKGROUND

Sustainability Management
A team of 28 people all over the world
                                                                                                                                                      ^                       FSC
An integrated                                       A unique certification body
Management System based                             for continuous improvement                                                                      18001                     CoC
on international standards                          To ensure a consistent approach, Lyreco has
To ensure a common operating practice for all       chosen SGS as the unique certification body
subsidiaries, Lyreco uses the recognised inter-     for all the subsidiaries worldwide. SGS audits
national standards ISO 9001 and ISO 14001 to        all Lyreco subsidiaries annually and re-certifica-                                 ISO                                                  ISO
which the Integrated Management Systems are         tions are done once every three years. The audit
certified. This ensures that quality and environ-   feedback and results are shared within Lyreco
                                                                                                                                      9001                                                 14001
mental matters are dealt with at a level trusted    and used for internal benchmarking as well as
by interested parties and understood by em-         global improvement. Through years of coopera-
ployees.                                            tion, SGS report that Lyreco’s management sys-
                                                    tem is alive at all levels of the organisation, which                                            ISO                       ISO
Aligned with the Quality & Environmental Mana-
gement System, Health & Safety management
                                                    shows daily in all Lyreco’s processes.                                                          26000*                    50001
is based on Lyreco’s guidelines referring to the
OHSAS 18001 standard and local legislation,
                                                    DAILY MANAGEMENT                                                     Worldwide certification.
applied in the subsidiaries by the Senior Mana-     Lyreco believes that a successful sustainabi-
gement Teams.                                       lity approach requires understanding from em-                        Certification depending on the country
                                                    ployees on all levels of the organisation, as well
In 2012, ISO 26000, the guideline for Corporate
                                                    as roles dedicated to the purpose.
Social Responsibility, was adopted to provide                                                                     (*) ISO 26000 is not subject to certification. It provides guidelines.
structure to the sustainability journey.            In every subsidiary, there is a department whose
                                                    main responsibilities are the components of Sus-
In addition, some countries have also chosen to                                                                 Regular Group Directors meetings are held to
                                                    tainable Development, including Quality and En-
obtain further certifications, such as:                                                                         analyse and discuss Sustainability projects, ac-
                                                    vironmental management.
n   
    OHSAS 18001 (Occupational Health & Safety                                                                   tions and results, and make corporate decisions
                                                    Each country has its own Quality, Security & Sus-           regarding these matters.
    Management System)
                                                    tainability Manager (QSS), who is a member of
n   ISO 50001 (Energy Management Standard)        the Senior Management Team. In the majority of
                                                    the countries, the QSS Manager reports directly
n   
    FSC CoC Certification (Forest Stewardship
                                                    to the Managing Director. The aim of this struc-
    Council – Chain of Custody).
                                                    ture is to ensure that key business decisions are
In 2016, 1 more subsidiary expect to be certified   made with Quality, Environment, Health, Safety,
OHSAS 18001: WISE (covering UK & Ireland). At       Economic and Social aspects taken into account
the same time, France will go for the ISO 50001     – thus ensuring a sustainable growth.
certification.
                                                    Each local Senior Management Team is sup-
                                                    ported by a Management Team at Lyreco Group
                                                    level.

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                            INTRODUCTION    Sustainability Awareness Initiatives
Sustainability                              Celebration of Forest Stewardship Council
Awareness                                   Planting trees

Initiatives
                                            Friday 25th of September 2015 was the FSC Fri-          Externally, Lyreco used social media to spread
                                            day, the FSC annual celebration of responsible          the word about sustainable forest management
                                            forestry. This Friday is a global celebration ai-       and FSC.
                                            ming to increase awareness of FSC and res-
Lyreco employee engagement                  ponsible forest management.
                                                                                                    In honor of this event the staff planted trees at
is an important topic in cor-                                                                       the three Lyreco premises, in Norway a spruce
                                            FSC Friday started in 2008 and has grown eve-           and in Sweden lilacs. In Denmark the employees
porate sustainability and for a             ry year with about 30 countries participating in        had the opportunity to vote for what kind of tree
good reason.                                2015 and hundreds of different organisations.           to be planted - and the winner was a copper
                                            The organisations, from private companies to            beech tree.
Without the support and enthu-              public institutions, organise events externally
siasm of staff at all levels of the         and internally for FSC Friday to raise awareness.
company, it is difficult to fully           In Scandinavia, Lyreco wanted to raise knowledge
realize sustainability goals.               among the employees of the FSC system and
                                            what it means when a product is FSC certified.                    th
Moreover, the awareness has to              To do this, staff had games to play and pushed
be extended to all the company              out different facts about FSC during the day
stakeholders.                               through the internal communication channels.
                                            The more employees know about eco labels the
Here are a few Sustainability               better they can help Lyreco customers to make
Awareness initiatives carried               sustainable procurement choices.                                                                            Activities in Scandinavia for the FSC
out or launched in 2015 / 2016.                                                                                                                         Friday – September 2015

                                                                                                9
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Sustainable Development Report 2015/2016
                              INTRODUCTION          Sustainability Awareness Initiatives
QSS Roadshow                                        CSR “Know More” Lunch                                                                              Presentation
In 2015, Benelux has taken a number of ac-
                                                                                                                                                       of Lyreco
tions to improve internal communications
and increase knowledge and awareness on
                                                     QSS Manager IN BENELUX presenting
                                                     during the Know More Lunch – May 2015                                                             CSR Best
the CSR strategy and initiatives.
In order to improve internal communication and                                                                                                         Practices
increase the knowledge of CSR initiatives, a road                                                                                                      The report entitled “Responsible Business in
show was organised in Benelux.                                                                                                                         Poland - Best Practices” is a cyclical publi-
                                                                                                                                                       cation prepared by the Responsible Business
The first part of the road show consisted in vi-
                                                                                                                                                       Forum, the most important CSR organisation
siting the 6 Lyreco owned platforms (Regional
                                                                                                                                                       in Poland.
Distribution Centres). The Quality, Security and
Sustainability department gave a presentation to                                                                                                       It is a collection of companies” CSR activities
the drivers on the CSR initiatives taken by Lyre-                                                                                                      undertaken in a particular year.
co. Furthermore, the logos the drivers see on
                                                                                                                                                       In 2015 the report included information from
the vans every day were explained to them: ISO
                                                                                                                                                       124 companies representing virtually all sec-
9001, ISO 14001, FSC and CO2 neutral.
                                                                                                                                                       tors of the economy and various scales of
The second part of the road show aimed at                                                                                                              operation: large, medium-sized and small
giving a presentation to each of the Sales teams.                                                                                                      companies from all over Poland.
The QSS department gave presentations in
                                                                                                                                                       In this way, the Responsible Business Forum
28 team meetings, focusing on Lyreco’s Eco
                                                                                                                                                       helps to create the largest overview of CSR
Future strategy, goals and initiatives taken.
                                                                                                                                                       activities in Poland.
The road shows were very well received. The
presentations were interactive and were the per-
fect opportunity to talk to both the drivers and                                                                                                       Poland had the opportunity to present
sales representatives about the importance of                                                                                                          in 2015 seven Best Practices:
sustainability within Lyreco.
                                                                                                                                                       1. Green Printing      4. L
                                                                                                                                                                                   yreco For
                                                                                                                                                                                  Education
                                                                                                                                                       2. Rating green
  QSS CoordinatoR IN BENELUX with the drivers of the Breda                                                                                                                     5. Eco driving
                                                                                                                                                          products – Green
  platform and the Regional Distribution Manager – April 2015
                                                                                                                                                          Tree Certificates    6. Supplier Code
                                                                        One of the actions taken was to host a “Know More” Lunch. Every                                            of Ethics
                                                                                                                                                       3. Code of Ethics
                                                                        quarter a Know More Lunch is organised, during which an em-
                                                                        ployee presents his job or department to the other colleagues.                    for employees        7. Eco catalogue

                                                                        The CSR Know More Lunch was kicked off by refreshing the knowledge on
                                                                                                                                                       The practices described in the Report repre-
                                                                        the Eco Future strategy and the 2014 results. Next, the focus was on the
                                                                                                                                                       sent a unique picture of CSR practices un-
                                                                        reduction of CO2 emissions and the actions taken to achieve a reduction of
                                                                                                                                                       dertaken by companies operating in Poland.
                                                                        19.6% in four years.
                                                                                                                                                       The Report also brings expert commentaries,
                                                                        At the end of the presentation, a slide full of “did you knows” was shown to   media analysis and a calendar of events. The
                                                                        inform the attendees on a number of CSR facts they were not aware of yet.      Report is a source of inspiration for those who
                                                                                                                                                       start their activity and seek new solutions.

                                                                                                10
Sustainable Development Report 2015/2016
              INTRODUCTION & BACKGROUND            Sustainability Awareness Initiatives
World Environment Day 2015                                                                                  Christmas Campaigns
To encourage staff involvement during              nal Trust. To enter, staff had to complete a quiz
                                                                                                            Every year, WISE run Christmas cam-                Also, a campaign was set up to collect Christ-
World Environment Day, WISE set up se-             which encouraged people to think more about
                                                                                                            paigns at Head Office to help raise money          mas cards and plastic tubs / metal tins to re-
veral activities during the day and week to        how much energy and water are used and also
                                                                                                            for local causes.                                  cycle as we have done the previous two years.
promote sustainability and environmental           about what Lyreco has done for the environment.
awareness.                                         There was a great involvement from staff with            The focus in 2015 was on local community           The money raised has been donated to the
                                                   over 70 entries for the prize.                           and how we can help the people where we            Woodland Trust, specifically for the restoration
A car scheme was set up on 5th June which
                                                                                                            live. Through a football scratchcard competi-      of ancient woodlands project in the Scottish
advertised an opportunity to be rewar-             On WED, a stand was set up in the canteen
                                                                                                            tion and the donation of the money from one        Borders.
ded for car sharing, cycling and walking to        which promoted the messages for environmen-
                                                                                                            dress down day, £180 were raised - which was
work. This advocates Lyreco responsibility to      tal change which were set up by UNEP (United
                                                                                                            converted into toys, clothes and food for vulne-
reduce its CO2 emissions and lessen the im-        Nations Environment Programme).
                                                                                                            rable adults and children this Christmas.            Christmas Campaign IN WISE - December 2015
pact on the environment. This scheme was a         Free energy saving and green products were gi-
success with 74 £2 vouchers given out to use       ven to the people who entered the quiz compe-
in the canteen. This is the equivalent to a 30 %   tition.
increase on the day.
                                                   Overall good feedback from all involved and we
Also, for Lyreco customers, a webshop              hope to increase the staff involvement in World
promotion was set up, which encouraged             Environment Day 2016.
people to buy green products and adver-
tised the recycling processes provided by
Lyreco.

Internally, to raise awareness on environmental
matters, a competition was set up for a chance
to win a family annual membership to the Natio-

                                                     World Environmental Day IN WISE - JUNE 2015

                                                                                                       11
Sustainable Development Report 2015/2016

ENVIRONMENTAL ACTIONS

                                           In the delivery of its Sustainable Development vision and policy, Lyreco aims to :

                                           n Identify and evaluate opportuni-        n Ensure our operations and pro-       This means dedicated actions and
                                              ties to reduce environmental im-           jects are managed in accordance      programmes on Products, Carbon
                                              pacts in serving customers and             with accredited quality (ISO 9001)   Footprint, Delivery, Packaging,
                                              to take opportunities to enhance           and environmental management         Consumables & Waste and In-
                                              the environment.                           (ISO 14001) systems to include       frastructure.
                                                                                         sustainability priorities.

                                             The following pages detail activity carried out in 2015 or scheduled to be carried out in 2016.

                                                                                 12
Sustainable Development Report 2015/2016
                   Environmental Actions      ENVIRONMENTAL APPROACH
Environmental actions across the whole business

> see page 25 - Solar panels installations

     CARBON                             PRODUCTS                DELIVERY                 PACKAGING            WASTE           INFRASTRUCTURE
    FOOTPRINT                                                    & FLEET
            p. 14                            p. 15                p. 16-19                    p. 20              p. 21                p. 22-27

        Lyreco                        Green Products           Environmentally           Re-use of boxes   Waste management   Sustainable constructions
    carbon footprint              Assessment and labelling      friendly fleet
                                                                                         Small packaging     Voice picking     Power saving / lighting
                                         Single market          Long distance
                                      for green products       with natural gas                                                     Solar panels

                                                                Paper storage                                                      Vertical storage

                                                             Electronic signature                                             Lyreco sustainable garden

                                                                 Eco driving

                                                             Van tracking system

                                                                                    13
Sustainable Development Report 2015/2016
                    Environmental Actions        CARBON FOOTPRINT
LYRECO Carbon Footprint
LCFC – Lyreco’s bespoke and de-                       TARGET: -20% emissions by 2017 compared to 2010 levels in the base year.
                                                                                                                                                                                   A list of improvement programmes has been
                                                                                                                                                                                   identified within the different areas of our
dicated Carbon Footprint Calcu-                                                                                                                                                    businesses across the countries with the view to
                                                 Results                                                2010        2011            2012        2013      2014            2015
lator has been used for the sixth                Energy Sources - t CO eq.*2
                                                                                                      16,418       16,121          16,108      14,957    12,442          11,850
                                                                                                                                                                                   being implemented wherever possible.
year in a row to report on activities                                                                                                                                              ENERGY SOURCES
                                                 Freight - t CO2 eq.                                  22,362       21,958          21,940      22,178    21,294          20,541
across the countries.                                                                                                                                                              n Evolution of technologies e.g. LED lighting
                                                 Movement of People - t CO2 eq.                       24,383       23,941          23,922      22,085    20,925          20,313    n Energy Saving Programmes
Based on the international standard ISO 14064,                                                                                                                                     n Green Electricity
                                                 Consumables and Materials - t CO2 eq.                14,005       13,752          13,740      12,081    11,588          11,778    n Solar Panels
the LCFC takes into account scope 1 and 2
emissions, plus part of scope 3.                 Direct Waste - t CO eq.
                                                                       2
                                                                                                           276         271           271          252       240            287     n Green IT e.g. equipment with lower energy

                                                                                                                                                                                      consumption
                                                 Fixed Assets - t CO2 eq.                             20,438       20,069          20,052      18,343    17,820          17,905    n Use of Renewable Energy (NEW 2015)

                                                 TOTAL - t CO2 eq.                                    97,882       96,111          96,032      89,894    84,309          82,674    n Vertical Storage (NEW 2015)

             SCOPE                               % evolution versus 2010                                   N/A   - 1.81%       -1.89%          -8.16%   -13.87%     -15.54%        FREIGHT
                                                                                                                                                                                   n Green Fleet Policy
                                                 Scope 2010 & 2011 = all Lyreco entities except Finland.    Energy Sources - % of Total                              14.33%        n Evolution of technologies e.g. EURO VI engines
 1 - Direct emissions:                                                                                                                                                             n Environmentally Friendly fleet e.g. NGV, Electric,
                                                 Scope 2012 = all Lyreco entities except Hong Kong.         Freight - % of Total                                     24.85%           LPG, Hybrids
 Direct emissions resulting from activities
                                                                                                            Movement of People - % of Total                          24.57%        n Increase average order values e.g. Webshop
 within the company’s control. It includes       Scope 2013 = all Lyreco entities except Hong Kong and
                                                 Canada (no longer part of Lyreco subsidiaries).                                                                                      awareness actions
 Distribution (company vans), process emis-                                                                 Consumables and Materials - % of Total                   14.25%        n Eco-Driving
 sions such as Consumables and Materials         Scope 2014 & 2015 = all Lyreco entities.                   Direct Waste - % of Total                                    0.35%     n Direct Delivery of Paper to Regional
 and Fixed Assets.                                                                                                                                                                    Distribution Centres
                                                 (*) t CO2 eq. = equivalent tonnes of carbon dioxide.       Fixed Assets - % of Total                                21.66%

 2 - Indirect Energy emissions:                                                                                                                                                   MOVEMENT OF EMPLOYEES
                                                 Lyreco Carbon Footprint (in %) - 2015                                                  Total - T co2 eq.                          n Group Company Mobility Plan
 Indirect emissions from Energy Sources                                                                                                                                            n Development of video conferencing
                                                                  14.33 %                                                                                                          n Eco-Driving
 purchased and used by the company, such                                                                                                                        - 15.54 %          n Green Fleet Policy
 as electricity and gas.                                                                           24.85 %         100,000                                                         n Evolution of technologies e.g. EURO VI engines
                                                       0.35 %
 3 - Other Indirect emissions:                                                                                      95,000                                                         CONSUMABLES AND MATERIAL
                                                                                                                    90,000                                                         n Green Printing
 Any other indirect emissions from sources not                                                                                                                                     n Reuse of cardboard boxes
 directly controlled by the company.             21.66 %
                                                                                                                    85,000                                                         n Reduced Packaging
                                                                                                                                                                                   n Increase of trading done electronically
 Movement of People (employee business                                                                              80,000
                                                                                                                                                                                   n e-tariffs, e-reports, Sales Force Mobility
 travel) and Direct Waste (waste disposal) is                                                                       75,000                                                         n Voice Picking
 included.
                                                          14.25 %                              24.57 %              70,000                                                         DIRECT WASTE
                                                                                                                    65,000                                                         n Reuse cardboard boxes
                                                   Freight                                                                                                                         n Less wrapping (stretch films) from suppliers
                                                   Movement of people                                               60,000                                                         n Pallets strategy

                                                   Fixed Assets                                                     55,000
                                                   Energy Sources                                                                                                                  FIXED ASSETS
                                                   Consumables and materials                                        50,000                                                         n Green IT e.g. development of the MFP - Multi
                                                                                                                              2010      2011     2012    2013     2014      2015      Function Printers
                                                   Direct waste
                                                                                                                                                                                   n Vertical Storage (NEW 2015)

                                                                                                                  14
Sustainable Development Report 2015/2016
                       Environmental Actions         PRODUCTS
Green Products                                                                                            SINGLE MARKET
Assessment and labelling                                                                                  FOR GREEN PRODUCTS
Since January 2014, all Lyreco subsidiaries have been using a bespoke                                     Lyreco remains attentive to relevant initiatives – aiming
and unique in time Green Product Assessment. This assessment means                                        to develop and set up accurate models to qualify the
that customers are able to buy products safe in the knowledge that the                                    Environmentally Preferable Products (EPP).
green criteria are the same for any product across all Lyreco countries.
                                                                                                          In 2015, Lyreco so joined the technical secretariat of the EU Product
 Why Lyreco’s approach is reliable?                          Our range of Green                           Environmental Footprint for the Intermediate Paper Products (IPP) pilot.

  It is based on the recognised international
 n
                                                             Products are identified                      This pan European initiative is currently the sole one having a clear
  ISO 14020 standard, which is at the highest                with a green tree icon                       frame supported by relevant / scientific guidelines, and that applies to a
  level of the ISO Environmental Claims series                                                            wide range of products (including for instance hygiene, catering and IT
                                                     In the catalogue:
  standards.                                                                                              products): see the insert.
                                                      Each product is identified with a Green Tree
                                                     n

  It is in line with the International Chamber of
 n                                                   icon                                                In November 2015, Lyreco attended to the mid-term conference on
  Commerce advertising practices which give                                                               the Environmental Footprint pilot phase. The main objective was to
                                                      Green Tree Guidelines per section are brie-
                                                     n
  recommendations to prevent green washing.                                                               kick off discussions on the policy challenges and ideas around the
                                                      fly presented on the section header page.
                                                                                                          Environmental Footprint project.
  The system applied is the same for all pro-
 n
                                                     In the webshop:
  ducts in the subsidiary, resulting in consis-
                                                      Products are identified with the same Green
                                                     n
  tency of green products labelling across the
                                                      Tree icon for consistency
  countries.
                                                      The “Product Details” page has a link ena-
                                                     n
  The assessment method has been approved
 n
                                                      bling the customer to access the Green Tree
  by SGS* (the worldwide auditing company)            Certificate highlighting the reasons why the
  who recognise it as “best in class” in terms of     product is described as environmentally
  green claims checking.                              preferable.
                                                     In 2015, 34% of the Sales (common range
               METHODOLOGY APPROVED BY*
                                                     products) were made with “green products”.
                                                                                                             The European Commission has launched
                                                                                                            n

                                                                                                             a three-year testing period of the Product
                                                                                                             Environmental Footprint (PEF) and the Or-
                                                                                                             ganisation Environmental Footprint (OEF).
                                                                                                             The Environmental Footprint (EF) Pilot
                                                                                                            n

                                                                                                             Phase is part of a wider European Com-
                            SGS Approval Mark.                                                               mission initiative named “Single Market for
 * The “Lyreco Green Products Assessment” has been
                                                                                                             green products”.
                                                                              80-100   A4
                                                                                       A3
 reviewed by SGS CTS Sustainability Services and                                                             This global mission comes from the Eu-
                                                                                                            n
 approved as being in general conformance with the
                                                                                                             ropean Council that asked the European
 principles of the ISO 14020 standard and the ICC
 Framework for Environmental Claims.
                                                                                                             Commission to develop a harmonized ap-
                                                                                                             proach for "green products" legislation at
                Example of “Green Tree” product                                                              European level.

                Go to www.lyreco.com
                                                                                                     15
Sustainable Development Report 2015/2016
                    Environmental Actions              Delivery & Fleet
Environmentally
         Fleet 1/2
Friendly Fleet
On-going increase of “green vehicles”: + 35% forecasted in 2016

In order to reduce the environmental impact of
vehicles operated by Lyreco, the company aims                  The key sustainable bene-
to develop its Environmentally Friendly Fleet.                 fits of these vehicles are:
This programme - which is applicable to both
Delivery Vans and Company Cars – started se-                    Electric Vehicules:
                                                               n

ven years ago in 2009 when a number of coun-                    No gas required, no emissions, safe to
tries introduced natural gas, electric vehicles or              drive & reduced noise pollution.
hybrid cars to their fleets.                                                                                                New Environmentally Friendly Car
                                                                Natural Gas Vehicles:
                                                               n

The above being said, there are also limits or di-              Cleanest burning fossil fuel today, signi-                  (Hybrid) in Norway – September 2015
sadvantages to use such vehicles – explaining                   ficantly less pollutants than gasoline or
that they can’t yet be implemented on a wider                   diesel.
scale.
                                                                Hybrid Vehicles:
                                                               n
The table below gives the number of Environ-                    Better gas mileage, fewer emissions &
mentally Friendly Vans & Cars per country in                    decreased fuel demand.
2015 - and the forecast for 2016.

                               Environmentally Friendly Vans (*)            Environmentally Friendly Cars (*)
                                  2015                   2016                   2015                  2016
               BENELUX              2                      2                      1                     1
                FINLAND             0                      0                      9                    12
                 FRANCE            43                     59                      0                     0
               GERMANY              2                      7                      0                     0
                    ITALY          23                     30                     11                    15
           SCANDINAVIA              0                      0                      9                    16
          SWITZERLAND               0                      0                     18                    22
               THAILAND             8                      8                      0                     0
                    WISE            0                      0                      1                     0

                 TOTAL             78                    106                    49                     66
                               Increase 2016                                 Increase 2016
                                     vs 2015            36%                        vs 2015           35%

                                (*) Environmentally Friendly Vans / Cars could be Hybrid / Electric or Gas Vehicles.

                                                                                                                            New Environmentally Friendly Van
                                                                                                                       16   (Natural Gas) in France – March 2016
Sustainable Development Report 2015/2016
                    Environmental Actions           Delivery & Fleet
Environmentally                                                                                                Long Distance
         Fleet 2/2
Friendly Fleet                                                                                                 with Natural Gas
Company car policy: on-going decrease of the CO2 levels                                                        Partnership to build a dedicated NGV station
In addition to the “green vehicles”, the Group      CO2/km
company car policy has strict sustainability gui-    180
delines – including the on-going reduction of the
CO2 emissions of the cars.                           160
                                                     140
A maximum CO2 level is thus defined for each
car group; aligned to the decision of the Group      120
QSS Director and reviewed annually.                  100

The table & graph (see table right) highlight the      80
max CO2 levels defined for 2016 (versus 2015),         60
                                                            2011   2012    2013    2014   2015     2016
as well as the evolution since the launching of
Lyreco’s “Green Fleet Policy” approach (in 2011).   • MD      • Director   • RSM     • ASM   • FSR
                                                                                                               Everyday, thousands of orders are prepared in            New Natural Gas Long Distance Truck -
  New Environmentally Friendly Van                                                 % Decrease vs               the Lyreco National Distribution Centres (NDCs)
                                                            Job Profiles                                                                                                on the road from SEPTEMBER 2016
  (Electric) in Italy – January 2016                                               2015          2011          throughout Europe. Before being delivered to
                                                    Field Sales Representative     3.2           20.0          the customer by the Lyreco van-drivers, goods
                                                                                                               are sent from the NDCs to the RDCs (Regional
                                                            Area Sales Manager     3.7           22.2
                                                                                                               Distribution Centres) via large trucks during the
                                                      Regional Sales Manager       3.3           20.0          night.
                                                                       Director    3.2           19.3          These represent the “long distance” vectors.
                                                             Managing Director     3.3           20.5          This system is valid in all countries.

                                                                                                               Up until now these trucks were powered by
                                                                                                               Diesel engines. To obtain a lower impact on the
                                                                                                               environment, Lyreco has looked for alternative
                                                                                                               energies on the long distance vectors. As these
                                                                                                               trucks do not belong to Lyreco, the target was
                                                                                                               to create partnerships with transport compa-
                                                                                                               nies looking also for ecological alternatives.           Artwork of the Gas Station -
                                                                                                                                                                        operational in October 2016
                                                                                                               In October 2015, France confirmed
                                                                                                               through an external communication                    2 distribution sets will be available to refuel
                                                                                                                                                                   n
                                                                                                               campaign its partnership to build a                  in the first stage between 20 and 25 trucks
                                                                                                               dedicated NGV (Natural Gas Vehicles)                 per day.
                                                                                                               station near Digoin’s* National Distribu-
                                                                                                               tion Centre.                                         500 tons of CO2 will then be “saved” eve-
                                                                                                                                                                   n

                                                                                                                                                                    ry year by Lyreco, without talking about the
                                                                                                                This brand new station is expected to be ope-
                                                                                                               n                                                   “drastic” reduction of the pollutants like NOx,
                                                                                                                rational during the 2nd semester of 2016.           SOx and other particulate matter (PM).
                                                                                                               *One of the 2 French NDC.
                                                     New Environmentally Friendly Cars
                                                     (Hybrid) in Switzerland – August 2015                17
Sustainable Development Report 2015/2016
                    Environmental Actions             Delivery & Fleet
Paper Storage at Regional                                                                                   Electronic Signature
Distribution Centres                                                                                        Paperless delivery notes thanks to e-signature

Reduction of long distance haulage                    The goal of this initiative, which started
                                                      in 2011, is to:
                                                                                                             SITI application - June 2016
                                                                                                                                                                                           Sign
The standard model of Lyreco distribution is to        reduce road miles of the product
                                                      n

have all products delivered to the National Distri-    reduce vehicle movements
                                                      n
bution Centres within each country.
                                                       reduce emissions and CO2
                                                      n

Once ordered the product is shipped to local
                                                      The below table provides the status to date in
Regional Distribution Centres, then via vans to
                                                      the countries.
Lyreco customers on a daily basis.
Generally, this model works incredibly well, but      Number of platforms /
in some regions the volume of some copier pa-         REGIONAL DISTRIBUTION CENTRES
per ordering is so high that it is preferable to      applying the initiative
have the products delivered directly to the regio-
                                                                                              target
nal distribution centres.                                               2014       2015
                                                                                               2016
                                                            France        8          9         11
                                                           Belgium        1          1          3
  Regional Distribution Center of Las                      Denmark        2          2          2
  Palmas de Gran Canaria (Spain) applying                     CASH        2          2          2
  the initiative since January 2015                          Spain        1          3          3
                                                                UK        0          1          1

                                                                                                            Each time they deliver goods, the Lyreco dri-        The pilot phase has been organized during the
                                                                                                            vers have to ask the customer to sign a deli-        1st semester of 2016. At this point in time, the
                                                                                                            very note. This generates, daily, a lot of printed   customer feedbacks are positive and the Lyre-
                                                                                                            papers.                                              co teams show a strong willingness to make
                                                                                                                                                                 the project a success.
                                                                                                            During 2015, a new project was put in place
                                                                                                            in France regarding the management of these          If positive, the plan for 2016 is to roll-out the
                                                                                                            delivery notes. The electronic signature will re-    solution in the whole country, and set it up in
                                                                                                            place the paper signature.                           other countries as from 2017.

                                                                                                            The target is to improve the quality and speed       Once each driver is equipped with the new
                                                                                                            of the process, and develop the accuracy of          electronic solution, the project will have a
                                                                                                            the data recording, whilst disposing of the de-      significant ecological impact. For instance,
                                                                                                            livery notes.                                        it will allow the saving of paper and ink on
                                                                                                                                                                 more than 2.6 million delivery notes per year
                                                                                                            The name of this project is S.I.T.I. as              in France – a number that will increase as the
                                                                                                            “Sign It, Track It”.                                 roll-out goes on.

                                                                                                       18
Sustainable Development Report 2015/2016
                      Environmental Actions             Delivery & Fleet
Eco Driving                                                                                                         Van Tracking System
Smarter and more fuel-efficient driving                                                                             More Lyreco vans equipped with GPS: +27% expected in 2016
The eco driving programmes are designed to              The countries implementing Eco Driving Pro-                 The introduction of GPS systems to assist in         Finally, driver behaviour improves as the system
teach drivers how to modify their driving style         grammes are listed below:                                   monitoring, tracking and reducing mileage of the     records all journeys, all speeds and monitors all
in order to reduce fuel consumption, in turn re-                                                                    Lyreco vehicle fleet began in 2013.                  manoeuvres. Every element is broken down and
                                                        Eco-driving for Sales Forces
ducing emissions and damage to the environ-                                                                                                                              an individual driver score is constructed. The
                                                           Involved                                                 The primary saving opportunity over time is the
ment. The other benefit of these programmes is                            Countries                                                                                      system allows for “drill through” of the score to
                                                             since                                                  mileage reduction which results in a longer lifes-
a decrease in the number of accidents and an                                                                                                                             support driver re-education and training where
                                                                                                                    pan for the vehicles and a CO2 reduction.
increase in financial savings due to reduced fuel                2009     Poland                                                                                         necessary.
consumption.                                                              Denmark, Sweden, Norway                   Overall mileage reductions allow better route
                                                                 2010
                                                                          & Switzerland
In addition to the initial eco driving training given
                                                                                                                    analysis through:                                    Number of platforms /
                                                                 2011     Australia
to employees, ongoing “reminder” activities are                                                                      A route optimisation within a Regional Distribu-
                                                                                                                    n                                                   RDC applying the initiative
                                                                          Czech Republic, Austria, Slovakia,
required; in order to maintain fuel reductions.                  2013                                                tion Centre (RDC) (e.g. own fleet versus carrier)                                            target
                                                                          Hungary, Germany & UK                                                                                                2014     2015
These include:                                                                                                                                                                                                     2016
                                                                 2014     Belgium & The Netherlands                  A route optimisation between RDCs
                                                                                                                    n
                                                                                                                                                                                  Benelux       95      95          95
                                                          2016 (target)   Italy & Iberia (analysis)
 Refresher training
n                                                                                                                   RDC location and size optimisation
                                                                                                                    n
                                                                                                                                                                                                6        6           6
                                                                                                                                                                                  Finland
 Leaflets highlighting the “golden eco driving
n                                                      Eco-driving for delivery people                             The secondary saving lies in fuel consumption,                 France      191      218        390
 rules”                                                    Involved                                                 with fuel savings between 8% and 15% arising             Switzerland        13      13          14
                                                                          Countries                                 from improved routing resulting in fewer kilo-
 A presentation of monthly statistics displaying
n                                                           since                                                                                                                                                 298
                                                                                                                    metres driven.                                        United Kingdom       298      298    (100% covered)
 fuel consumption by turnover and number of                      2009     Poland
 deliveries                                                               Belgium, The Netherlands,                                                                                 Iberia                     To be defined
                                                                 2010
                                                                          Switzerland
 Involving managers in the awareness process
n
                                                                          Denmark, Sweden, Norway
 and notifying them when an individual fuel                      2011
                                                                          & France
 consumption is higher than recommended for
                                                                 2013     Finland & Hong Kong
 a car type
                                                                 2014     Germany
 Communication of actions and plans in the in-
n                                                        2016 (target)   Iberia (analysis)
 ternal newsletter, and also in external local en-
 vironmental newspapers
Benefits in fuel savings are between 5%                   Eco Driving organised for Sales
and 8% per car fleet.                                     Forces in Germany – September 2015

                                                                                                               19
Sustainable Development Report 2015/2016
                      Environmental Actions          PACKAGING
Reduce & re-use                                                                                              Adapted Packaging
packaging                                                                                                    for Small Orders
                                                                                                             In countries where a conveyor system is used in      Thanks to this new system, more than 5%
Re-using packing material for its original pur-        Korea applying the re-use of supplier                 the National Distribution Centres, box sizes are     (average) of the orders are packed in en-
pose is one of the simplest ways to extend its         boxes programme since July 2015                                                                            velopes, enabling a significant reduction of
                                                                                                             limited to 3 or 4 so that the sealing system can
life and keep it out of landfill.                                                                            handle them.                                         the number of boxes used annually.
At Lyreco, there are 2 approaches:                                                                           When used with a box cutting machine prior to        The below table provides the status to date in
1. Re-use the cardboard boxes in which                                                                       sealing, the amount of cardboard sent to the         the countries.
suppliers deliver goods to Lyreco. This is                                                                   customers was usually significantly less than it
a very simple, but effective resource re-                                                                    would have been.                                                                       Number of
                                                                                                                                                                                   Launching
use initiative.                                                                                                                                                     Country                       envelopes used
                                                                                                             However, limitations came with very small vo-                           year
                                                                                                                                                                                                      in 2015
The process works as follows:                                                                                lume orders, such as a single USB flash drive,
                                                                                                             when even the smallest box would look large in               ITALY       2011             22,856
 An initial selection is made to decide which
n                                                                                                           comparison to the content.                               BELGIUM         2012            106,450
 suppliers use boxes with similar sizes and                                                                                                                            IRELAND        2012             16,900
 features to those we use – this includes size,                                                              Italy was the first country that developed in 2011
                                                                                                                                                                       POLAND         2012             47,086
 strength, look and cleanliness.                     Communication to customers regarding the                a new application, whereby small volume orders
                                                                                                                                                                    AUSTRALIA         2014             12,750
                                                     reasons for re-use of the delivery box is key to        could be packaged in an envelope. This was
 These boxes are split into different categories
n                                                                                                           required as envelopes could not travel easily             FINLAND        2014             26,000
                                                     the success of the concept and is made either
 by size and are stored fully formed.                through a flyer in the box, a sticker on the box        around a conveyor and cannot be read by bar-          HONG KONG          2014              9,500
                                                                                                             code readers.                                             NORWAY         2014             40,254
 When a customer order is prepared, the ope-
n                                                   (see the above picture) or by sales people and
                                                     sales media. It is generally an extremely well                                                                    SWEDEN         2014             98,963
 rator estimates the volume of the order and
 chooses the appropriate box.                        received initiative.                                                                                            GERMANY          2015             13,200
                                                                                                               Germany applying the small packaging
                                                                                                                                                                        KOREA            Scheduled in 2016
 When all products are collected, the last ope-
n                                                   2. The Lyreco driver collects the Lyreco                  programme since January 2015
 ration is to close the box with adhesive tape.      packaging boxes and returns them to the
                                                     NDC for re-use. These boxes are then
This works extremely well in distribution centres
                                                     specifically designed for that purpose.
where orders are manually picked and packed
but unfortunately cannot be applied where au-        The table below provides the status to date in
tomatic box closing machines are in use.             the countries concerned.
                                Re-use of                        Collection & re-use of
                              supplier boxes                         Lyreco BOXES
     Country
                                      Number of boxes                          % of boxes collected
                  Launching year                           Launching year
                                       re-used in 2015                         and re-used in 2015
       SWEDEN          2012                 99,000                N/A                   N/A

       FINLAND         2012                 21,000                N/A                   N/A

     AUSTRALIA         2013                 10,000                N/A                   N/A

 HONG KONG             2014                 19,760                N/A                   N/A

       NORWAY          2014                 50,500                N/A                   N/A

         KOREA         2015                 1,300                 N/A                   N/A

SWITZERLAND             N/A                  N/A                 2002                  37.1%

                                                                                                        20
Sustainable Development Report 2015/2016
                      Environmental Actions             waste
  Waste Management Committee Voice Picking
   Improvements in waste management                                                                                Paperless working environment for the pickers

  In February 2014, with a recycling rate of 98%,       The purpose of the committee is to drive conti-                                                                        In the distribution     for each order and
                                                                                                                    In the Distribution Centres, orders are prepared
  UK achieved zero landfill status at its National      nuous waste efficiency improvements at all                                                                             centres, orders are     the pickers prepare
  Distribution Centre and Head Office.                  Lyreco sites with the objective of waste reduc-             manually: a picking list is printed for each order
                                                        tion, waste efficiency and cost saving.                     and the pickers prepare the products ticking the
  The company’s vision is to achieve the same                                                                       printed lists.
  status in all Lyreco sites in Scotland, Ireland and   The scope includes the generation and manage-
  Wales, thus a waste committee has been imple-         ment of solid waste in all Lyreco sites in the UK           In some countries, the preparation is now done
  mented in 2015.                                       and Ireland.                                                without paper (*): the picker is equipped with an
                                                                                                                    earphone and has just to follow the computer
                                                        The steering group includes members of many                 instructions.
                                                        areas of the business: QSS, Methods, Distri-
    Waste management Hierarchy
                                                        bution, NDC, Customer Service and Facilities.
                                                        Monthly meetings ensure the committee en-
                                                                                                                    How does it work?
                           Most favoUred option         deavors with scheduled actions.                              When a parcel gets to the picking station (wi-
                                                                                                                    n

                                                                                                                     thout a picking note) the picker identifies the
                                                        In 2015, one of the targets was to maintain the
                          Reduce
Lowering the amout                                                                                                   order with the bar code reader.
                                                        “zero landfill status” at Telford site and this was
 of waste produced                                                                                                   The voice picking systems starts a dialogue
                                                                                                                    n
                                                        achieved.
                                                                                                                     with the picker giving all instructions needed
                                                        The Regional Distribution Centres have dis-                  to prepare the order taken into account.
                                                        played good improvement with a 6.8% reduction
                                                                                                                     Each order is confirmed by the picker by rea-
                                                                                                                    n
                                                        in general waste and a 79% recycling rate (a 5%
                              Re-use
       Using materials                                                                                               ding the bar code and confirming the quantity.
                                                        increase compared to 2014). This has been due
           repeatedly
                                                        to the committee actions to review and reduce
                                                        bin sizes where possible.                                   This system offers
                                                                                                                    various advantages:
                                                        Scotland, kept a consistent level of general
                                                        waste and recycling rate against the previous                Paperless (*) working environment for the pic-
                                                                                                                    n
      Using materials
to make new products          Recycle                   year. In Ireland, there was an increased recycling
                                                        rate to 93% and a reduction of general waste by
                                                                                                                     kers;
                                                                                                                     More efficiency for warehouse people, as the
                                                                                                                    n

                                                        3% due to the waste segregation changes made                 picker has both hands available;
                                                        in 2015.
                                                                                                                     Less errors in the order preparation;
                                                                                                                    n

   Recovering energy                                                                                                 More comfortable for the picker as he/she
                                                                                                                    n

         from waste          Recovery                   The committee will continue                                  doesn’t have to tick the printed lists throughout
                                                                                                                     the day.
                                                        to monitor waste in 2016 with
                                                                                                                    Voice Picking was implemented first in Switzer-
                                                        targets focused on gene-                                    land in 2011 and followed by Spain in 2014. The
    Safe disposal of waste
                                   Reduce               ral waste to help reduce the                                analysis is in progress to implement the system
                 to landfill                                                                                        in other European countries.
                                                        company costs and also our                                  (*) For backup purposes, picking lists are still printed     Voice Picking solution in Spain
                          LEAST favoUred option                                                                                                                                prepared   manually: a  the products ticking
                                                        impact on the environment.                                  at this stage.                                               March 2016
                                                                                                                                                                               picking list is printed the printed lists.

                                                                                                              21
Sustainable Development Report 2015/2016
                      Environmental Actions         Infrastructure
                            constructions 1/2
The way to more sustainable constructions 
Referring to the previous Lyreco Sustainable Development report, 2 major construction buildings were validated in 2014:
 The first one in Switzerland, with the im-
n

 plementation of brand new Logistics and            Overview of the brand new Head Office and
 Warehouse facilities.                              Warehouse in Slovakia – February 2016

 The second one in Slovakia, where the Head
n

 Office and Warehouse activities of Lyreco’s
 CASH (Czech Republic, Austria, Slovakia and
 Hungary) subsidiary moved beginning of Fe-
 bruary 2016 to new completely owned Lyreco
 premises.
In both cases, the projects are approached and
designed with a sustainable perspective – consi-
dering the 3 angles of Sustainable Development:
the Economy, the Environment and the Social
Aspects.

Benefits of such an approach
will be as follows.
Economic benefits
 Support the Lyreco business plan
n

 Reduce operating costs
n

 Improve the productivity of the employees
n

 Optimize life-cycle economic performance
n

Environmental benefits
 Minimise the environmental footprint of Lyreco’s
n

 activities, by reducing the power consumption
 and thus CO2 emissions
 Reduce waste streams, and increase the recy-
n
                                                          NEW CONSTRUCTION
 cled waste rates
Social benefits                                     Key Sustainable
                                                    features Slovakia:
 Enhance employee comfort and health condi-
n

 tions                                               Triple pane / glazing for all the woodworks
                                                    n

                                                     of the site
 Improve overall quality of working and safety
n

 conditions.                                         New waste management
                                                    n

                                                     Dedicated internal/own canteen
                                                    n

                                                     Better working conditions of the Logistics
                                                    n

                                                     staffs thanks to the higher level of
                                                     mechanization.                                22
Sustainable Development Report 2015/2016
                       Environmental Actions     Infrastructure
                            constructions 2/2
The way to more sustainable constructions 
          NEW CONSTRUCTION
 Key Sustainable
 features Switzerland:
  Design enabling to reduce / optimize the
 n

  sizing of the building. Thanks to the fully
  automatic High Rack and the “Goods
  to Person” 88,300 m3 won’t have to be
  heated. The same applies for the lighting,
  as no permanent lighting has to be installed

  Adjustable temperature – depending on the
 n

  area. The rack and picking areas will have a
  lower / minimum temperature - enabling to
  reduce the heating energy consumption

  Application of stricter insulation standards
 n

  Light efficiency, with the installation of
 n

  many movement-detectors                        Overview of the brand new Warehouse
  Green Roof.
 n                                              in Switzerland – JUNE 2016

                                                  In November 2015, Benelux moved its office in
In addition to the above new                      Luxembourg to the Solarwind offices in the city.
                                                                                                                       In June 2015, Australia moved to a new Head
constructions, Sustainability was                 Solarwind is a carbon neutral building and com-
                                                                                                                       Office & Warehouse in Sydney – bringing the
                                                                                                                       following features:
also in the agenda when Lyreco                    plies with the most stringent standards for sus-
                                                                                                                       n New Modern Office Furniture & Chairs
had to install its premises in a new              tainable development and eco-citizenship.
                                                                                                                       n Safer Work Environment
location.                                         It uses principal renewable energy sources: bio-
                                                                                                                       n Sustainable Office Solutions
                                                  mass, sun, wind, geothermal energy and water.
                      RELOCATION                  This building has been awarded world’s first
                                                                                                                       n Warehouse designed to increase efficiency

                                                                                                                       n Maximise skylights for natural lighting redu-
                                                  triple environmental certification.
                                                                                                                          cing energy consumption
                                                  Lyreco rents a few rooms in this building that
                                                                                                                       n Improved recycling solutions, with office re-
                                                  also houses a health centre and a fitness.
                                                                                                                          cycling solutions and new separation waste
                                                  Apart from photovoltaic solar panels, urban wind
                                                                                                                          system
                                                  turbines have been installed on the office buil-
                                                                                                                       n Energy Saving Solutions, with dedicated
                                                  ding.
                                                                                                                          shared print area (meaning reduction in prin-
                                                  Furthermore, there is water cycle sustainable
                                                                                                                          ters) and modern air conditioning with tem-
                                                  management and waste reclamation (zero waste
                                                                                                                          perature control
                                                  concept and flow management).
                                                                                                                       n Reducing indirect carbon emissions, with
                                                  This makes Solarwind the perfect new place for          RELOCATION
                                                                                                                          cafe on site and site close to public transport.
                                                  Lyreco staffs in Luxemburg.

                                                                                                     23
Infrastructure
    Sustainable Development Report 2015/2016                                                                             Latest LED installation in the
                                                                                                                         Warehouse of Germany – December 2015
                     Environmental Actions

Lighting in the Buildings
On-going development of the
most efficient lighting systems

Thanks to new technologies and the willingness
to invest in them, Lyreco is able to benefit from
significant energy savings as a result of the ins-
tallation of new lighting systems in the National
Distribution Centres & Offices across the coun-
tries.

LED is currently the favoured lighting, having the
benefit of long life, energy efficiency and ecolo-
gical friendliness.
                                                              Latest LED installation in the Head
The table below provides the status to date in                Office of Poland (Eco Future Meeting
the countries – in terms of efficient lighting sys-           Room) – February 2016
tems (e.g. LED, T5) installed.

                                         Installed          Installed                                                           TOP THREE BENEFITS
                      Between              in 2015            in 2016          Total at the        % versus
                     2010 & 2014            (in m2)         forecast (in m2)   end of 2016         the total                      OF LED LIGHTING
                          (in m2)      additional spaces   additional spaces    forecast (in m2)   lighted spaces
                                            covered             covered                                                  1. Long Life
      GERMANY            28,000            12,000                N/A               40,000             98%                LED bulbs and diodes have an outstanding
                                                                                                                         operational life time expectation of up to
       BENELUX           32.000            25.000               7.000              64,000             100%
                                                                                                                         100,000 hours.
            WISE         55,000             1,000               4,300              60,300             70%

         FRANCE          43,540            22,140              15,000              80,680             86%                2. Energy Efficiency
                                                                                                                         Currently the most efficient method of ligh-
  SWITZERLAND             700                500                 200               1,400              30%
                                                                                                                         ting, with an estimated energy efficiency of
   SCANDINAVIA            N/A                N/A               11,000              11,000             25%                80%-90% when compared to traditional ligh-
       SLOVAKIA           N/A              17,400                N/A               17,400             47%
                                                                                                                         ting and conventional light bulbs.

            ITALY        1,767               308                 617               2,692              13%                3. Ecologically Friendly
        POLAND             20               4,120              10,150              14,290             74%                LED lights are free of toxic chemicals. Most
          IBERIA         15,000             5,000               8,000              28,000             93%                conventional fluorescent lighting bulbs
                                                                                                                         contain a multitude of materials such as mer-
      These numbers include the Lyreco National Distribution Centres and Offices – except for Switzerland.               cury, which are dangerous for the environ-
                                                                                                                         ment.
                                                                                                                         LED lights contain no toxic materials, are
                                                                                                                         100% recyclable and will help to reduce the
                                                                                                                         carbon footprint by up to a third.

                                                                                                                    24
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