DEVELOPING PROSPERITY - IN THE AGE OF AUTOMOTIVE DISRUPTION - AADA Convention
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DEVELOPING
PROSPERITY
IN THE AGE OF AUTOMOTIVE DISRUPTION
GOLD COAST CONVENTION
& EXHIBITION CENTRE,
BROADBEACH, QUEENSLAND
TUESDAY 4TH & WEDNESDAY 5TH SEPTEMBER
NADA CHAIRMAN WES LUTZ ON DEALER ADVOCACY
KAIN, GOOGLE AND FACEBOOK PRESENT HOW TO SESSION ON DIGITAL
J.D. POWER TO ADDRESS DISRUPTION ISSUES AT CONVENTION
National Dealer
Convention &
Expo 2018
aadaconvention.com.au
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
CONVENTION SPONSORS
A
ADA would like to thank our and much-appreciated backing for AADA happy to have these innovators involved with
Convention Sponsors, without whom and Dealers over the years, not just in terms of this vital event.
this important event would not be dollar sponsorships but also via their expertise,
possible. products and advice in their various fields. Our theme for the 2018 National Dealer
Convention is ‘Disruption’, and our patrons
AADA is fortunate to have a host of loyal, long- The retail Automotive Industry is an evolving know all about that. They are platforms and
time sponsors who have supported Dealers and one, and AADA is thrilled to welcome a range companies that substantially add to a Dealer’s
their Association for decades, through thick and of new sponsors. As business people, we should business, and that is why they are Sponsors.
thin. These companies have provided crucial always be looking forward for new ways and We couldn’t do it without them, and we thank
means of achieving our goals, so we are very them for their ongoing support.
PRINCIPAL SPONSORS:
PLATINUM SPONSORS:
Reviews • Social Media • Reputation
Intelligent After Hours Engagement
GOLD SPONSORS:
DealerCell
SUPPORTING
SUPPORTING ASSOCIATIONS INTERNATIONAL
ASSOCIATIONS
Motor Trades Association Motor Trades Association Motor Trades Association Motor Trades Association
New South Wales Western Australia Queensland South Australia National Automobile China Automobile
Dealers Association Dealers Association
Tasmanian Automobile Victorian Automobile Motor Trades Association Federal Chamber of Brazil Automobile Automotive Dealer Day
Chamber of Commerce Chamber of Commerce Northern Territory Automotive Industries Dealers Association Conference, Verona, Italy
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
CONTENTS
From The AADA Chairman........................3
From The AADA CEO.................................3
Advocacy at work:
Get involved in AADA 2018.........................4
GET ENGAGED AT AADA 2018
Meet your AADA team................................5
AADA’S new award-winning host:
Anjali Rao.....................................................6
FROM THE AADA CHAIRMAN
Join Us On The Gold Coast
For AADA 2018............................................7
The AADA Expo and Meeting Rooms.......8 Terry Keating and policy sessions, to comprehensively cover
Convention Focus: Developing Prosperity AADA Chairman the myriad issues and challenges facing Dealers
In The Age Of Automotive Disruption.......9 now and into the future.
Convention Program................................10
I
Our pre-convention special presentation will
AADA Pre-Convention Presentation: n the Age of Disruption, automotive
"A Global Perspective On The Future Of see representation from more than 50 per cent
Dealers are not immune from the tactics of of the world’s car market, with the heads of both
The Franchised Auto Dealer"..................12
new competitors attempting to take their NADA (USA) and CADA (China Automobile
The AADA Auto-IT Opening Breakfast:
with Charles Mills.....................................14 business. The 2018 AADA National Dealer Dealers Association) joining our panel.
Convention program is designed to address
The AADA Macquarie General Session:
Glenn Mercer Presents "The Dealership these threats to our continued success. This is a unique opportunity to hear from two
Of Tomorrow"............................................15 people who represent over 40,000 Dealers, more
The AADA Macquarie General Session: There is plenty of hype about Disruption, but than half of the world's total, as well as over 50
"Developing Prosperity"..........................16 also a lot of misunderstanding about what per cent of all new car sales. It will make for a
Deep Sea Fishing Adventure...................18 it actually is. As with any change, there are forum discussion no one interested in the future
AADA Cup Golf Championship................18 opportunities for those who arm themselves of our industry can afford to miss.
The AADA Pentana Solutions
with information and strategies, and that is
Expo Luncheon.........................................19 what the Convention will provide. The 2018 Expo will continue to showcase the
AADA Workshop Program - latest and greatest products and services designed
Track 1: Operational Disruption..............20 As usual, we have put together an outstanding to provide dealerships with a cutting edge.
AADA Workshop Program -
program of compelling and inspiring speakers,
Track 2: Business Disruption..................21 experts in all aspects of dealership operations, Our social program is always a highlight, with
The AADA Cox Automotive Keynote marketing, new technology and media, quality performers and guest speakers engaged
Address Session: "Advocacy & business, and the world at large. to entertain delegates at our breakfasts, lunches,
Prosperity".................................................22 and networking events.
Tuesday Team Events: AADA has developed a four-track program of
"Hacking Your Service Department".....24 workshops, featured guests, keynote speakers See you there!
Tuesday Team Events:
"7 Digital Tools That Sales People Must
Use & How To Use Them".......................25
The AADA FUCHS Lubricants Networking
Events.........................................................26
The AADA MotorOne Business Breakfast:
FROM THE AADA CEO
"Determination" With Anna Meares......27
AADA Workshop Program -
Track 3: Managing Prosperity.................28 David Blackhall and plenary sessions will educate and engage
AADA Workshop Program - AADA CEO Dealer principals, management and staff.
Track 4: Marketing Prosperity................29
The AADA carsales Luncheon: Conducted over two days and one evening, the
2018 Agenda includes sessions for sales, service
T
"Talking Prosperity With Kochie"...........30
The AADA J.D. POWER he annual AADA Convention and Expo and dealership staff, and a vibrant, working
Feature Session: Automotive Disruption, will soon be upon us – a special and Expo hub. The expanded Tuesday Team Events
Implications For Auto Dealers................31 exciting time for franchised new car evening program will focus on Sales and
AADA Special Presentation: Real Life Dealers. Operations.
Case Studies: "Take The Proven Path To
Sales & Profit. A How To Workshop In Looking through the stellar line up of headline To deliver our best-ever AADA Convention &
Digital:........................................................33 speakers, presenters and exhibitors one Expo, we wanted the perfect venue–and The
AADA Hotel Accommodation:.................34 can only be impressed with the breadth of Gold Coast Convention & Exhibition Centre
Conference Pricing...................................35 capabilities and expertise on offer. will do that exceptionally well. One more
reason, among the many, that make it crucial
The 2018 program addresses the challenges
CONTACT AADA CONVENTION for Dealers to attend the Convention and Expo.
936B Glenhuntly Rd,
of the modern retail automotive playing field,
Caulfield South VIC 3162 with innovative tracks that will help Dealers There is simply no better way for you to
Phone (03) 9576 9944 | Fax (03) 9576 7277 adapt and prosper in the age of disruption. prepare for the ongoing battle our industry
A superb suite of workshops, round tables faces from the Disruptors at The Door.
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
ADVOCACY AT WORK:
GET INVOLVED IN AADA 2018
S
ince AADA reformed in 2013 we AADA represents around 1500 new car significant proportion of Australia’s economy.
have come a long way in terms of Dealers, covering about 3500 new vehicle
how we represent Dealers. The past outlets. Our membership base ranges This transformation has not escaped the
five years have seen a massive increase in from small, family-owned businesses attention of our regulators and our legislators.
the advocacy work we do, and we have (approximately 85 per cent of new car Much of the ‘education’ of these groups has
formed relationships with governments, and dealerships are small and family-run come via our secretariat.
regulators such as the ACCC and ASIC, that enterprises), to publicly-listed companies,
Hence, the people who represent us every
we simply did not have before. operating in the capital cities and regional
day on matters with these bodies have
areas of every state and territory in Australia.
Thanks to these relationships, AADA has become well-respected by these regulators
There are 72 vehicle marques operating in
had a real say in government and regulatory and legislators. In fact, we often are invited
Australia, which is among the most in any of
approaches to vital issues, such as used and to closed sessions to help them better
the world’s markets.
parallel imports, and finance and insurance, understand not only our industry but also the
resulting in better outcomes in these areas for role we play as businesses and sometimes the
Dealers. problems we face.
Other policy issues in which AADA is We have invested heavily in our secretariat
extremely active include the need for an to make them as effective as they can be. The
Automotive Industry Code of Conduct, dividends of these investments are flowing
the review of and changes to Australian and represent great protection for our
Consumer Law, Access to Service and Repair business model.
Information, the Takata Airbag Recall, Anti-
The AADA has become a powerful voice in
Money Laundering and Counter-Terrorism
Australia, but an Association such as ours
measures, Motoring Taxes, Vehicle Emissions, The new vehicle retailing sector makes is only as strong as its membership. The
Skills & Training, and Autonomous Vehicles. a massive contribution to the Australian AADA secretariat does a power of work
economy. With total turnover/sales of more on behalf of Dealers, but we need you to
AADA has made submissions to government
than $65 billion, the estimated total economic support us like we support you. We need your
on crucial issues pertaining to new car
contribution is over $14 billion. The industry voices, opinions and input. We need your
retailing, including the ACCC’s New Car
also generates over $6 billion in wages and participation, both on the ground in your
Retailing Study, the Road Vehicles Standards
$2.4 billion in tax revenue; it is a source of own areas to lobby and influence politicians
Bill, annual Federal Budgets, and the
significant taxation revenue for governments, and decision-makers, and also through your
Consumer First Review Motor Vehicles.
incurring and collecting a number of taxes attendance at our marquee event, the 2018
You only have to look at the roll-call of including Stamp Duty, Tariff Duty, Fringe AADA National Dealer Convention & Expo.
speakers at the AADA National Dealer Benefits Tax, Luxury Car Tax and GST. The
Conventions to see how well-regarded your industry employs about 70,000 Australians Together we are stronger, and better able
Association is in the corridors of power: Paul directly, and its indirect contribution to to advance our shared interests. We are
Keating, Peter Costello, ACCC Chairman employment and the wider economy is becoming a major player on the Australian
Rod Sims, various Federal and State massive. political stage, as befits our size and impact
Government Ministers, and other respected as an industry. Now is the time to consolidate
Our investment in facilities and inventory, our position and continue to grow our
leaders, have all thought highly enough
our employment and training of staff, our influence. We need your commitment for that
of AADA to give us the benefits of their
economic impact on our local markets to happen. See you at AADA 2018.
experience and expertise.
right across Australia mean we represent a
4 | aadaconvention.com.au
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
MEET YOUR AADA TEAM
James Voortman Brian Savage
Executive
Executive Director
Director Policy &
Operations
Communication
James has extensive policy & automotive Brian is a highly experienced automotive
advocacy experience and has worked in executive with an extensive background in
several senior policy roles including advisor advocacy operations. Brian is responsible for all
to a Federal Minister. James is responsible for operational matters including finance, IT and
all political engagement and communication member services and is playing a key role with
strategy. the Australian Motor Dealer Council.
David Blackhall
Chief Executive Officer
David is a highly experienced automotive Sharnee Pardy
executive with a strong background in finance, Jenni McAulay
corporate strategy, automotive operations and Communications Membership Officer
all aspects of marketing and advertising. David Manager
was appointed CEO of the AADA effective 1
June 2016.
Sharnee is a communications professional Jenni has worked in the banking sector and
He was Managing Director of Jaguar Land Automotive Industry including experience
who has worked in a number of industry
Rover Australia/Pacific for more than ten years in dealership administration. Jenni’s main
associations. Sharnee is responsible for all
and Director of the FCAI for eight years. As responsibilities are for AADA members and
internal and external communications,
FCAI Director, David also held the roles of general office administrative duties.
branding and events.
Vice-President and Treasurer.
David began his automotive career in Ford’s
graduate trainee program, rising through
Vinesh George CONTACT AADA:
the ranks and through most areas of the car
business in Australia and the United States, as AADA Company Level 4, Suite 13,
well as a stint as General Marketing Manager Secretary and Legal
for Ford's vehicle manufacturing joint venture
Office 6, 150 Albert Road
Counsel
in Taiwan. South Melbourne VIC 3205
David was made a life member of the Federal p: +61 (0) 3 9685 7517
Vinesh is an experienced commercial lawyer
Chamber of Automotive Industries in 2015, in
recognition of his lifelong contribution to the
who understands the unique issues in the www.aada.asn.au
Automotive Industry. Vinesh runs his own legal
industry.
practice, V.S. George Lawyers in Sydney.
aadaconvention.com.au | 5
AADA’S NEW
AWARD-WINNING
HOST: ANJALI RAO
A
ADA National Dealer Convention Anjali has appeared as a panellist on Channel The good news is that Anjali is renowned for
delegates are in for a treat, with award- Ten's The Project and Studio 10 and also as her in-depth research and comprehensive
winning international journalist Anjali guest host on Sydney's 2UE radio station and coverage of her subject matter. As with Ian and
Rao the new host of the 2018 AADA National Triple M Melbourne. Tracey, Anjali is the ultimate professional and
Dealer Convention & Expo. you can relax knowing that she knows her stuff.
With this vast range of experience, AADA
Anjali is a multi-award-winning television believes Anjali will prove to be an excellent host. On the Tuesday morning, she will host the
journalist and chat show host who has spent 17 AADA General Session, which will feature The
years in the top tiers of broadcast news, current Hon. Anthony Albanese, Shadow Minister for
affairs and entertainment. Formerly an anchor Transport, Infrastructure, Cities & Tourism.
at Sky News in London, she spent six years Anjali’s extensive experience in interviewing
as anchor of CNN International's weekday the world’s big names will stand her in good
breakfast show and host of the network's weekly stead when it comes to dealing with one of
chat show, Talk Asia; both of which air globally Canberra’s wiliest operators.
to 220 million households.
Later that day, Anjali will host the AADA
Anjali is a unique talent who is able to connect Keynote Address, featuring The Deputy
with people across all walks of life - from Prime Minister of Australia, the Hon. Michael
international A-listers to everyday people with McCormack MP., 2018 NADA Chairman, Wes
a story to tell. Lutz, and Graeme Whickman, President of Ford
Motor Company Australia and New Zealand.
Warm, engaging, and funny, Anjali’s honest
yet relaxed interview style has led to revealing On the Wednesday afternoon, Anjali will host
conversations with some of the world's highest the AADA Special Presentation: Managing
profile personalities including US President Bill Disruption, which will bring the expertise of
Clinton, the Dalai Lama, actors Kevin Spacey J.D. Power to the fore. Following that session,
and Gwyneth Paltrow, pop star Rihanna, armed she will introduce U.S. digital sales expert,
robber turned best-selling author of Shantaram, David Kain, who will be joined by Google’s
Gregory David Roberts, sporting legends Roger Head of Automotive, Caroline Laird, and
Federer and Kobe Bryant, and fashion icon Karl Facebook Client Partner for the Australian
She is a true professional who will continue
Lagerfeld among countless others. Automotive Industry, Paul Balbo.
AADA’s fine tradition of top-quality hosts,
Born to an Indian father and Australian following on from long-time host Ian Leslie, And of course, Anjali will be there at all our
mother, Anjali was raised in Hong Kong, and last year’s host, Tracey Spicer. breakfasts and luncheons to introduce our
educated in the United Kingdom, but is now special guests and extract as much insight from
The role of the AADA National Dealer
based in Melbourne. them as you would expect an award-winning
Convention Host is an important one. They are
journalist to do.
Her journalistic career highlights include the face of the Convention and are called on to
covering breaking events such as the 9/11 front many sessions and functions. We are confident Anjali will do a first-class
attacks, the 2004 Asian tsunami, the death job in hosting the AADA National Dealer
This being the case, it is crucial the host is
of Pope John Paul II, the 7/7 bombings in Convention & Expo. We are privileged to have
well-informed and up to date on the issues
London, the 2008 siege of Mumbai, and the her on board, excited as to what she can bring
and challenges facing the retail Automotive
2011 earthquake and tsunami disaster in Japan. to the Convention, and we can’t wait for you
Industry.
to meet her.
6 | aadaconvention.com.au
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
JOIN US ON THE GOLD COAST
FOR AADA 2018
I
n 2018, the AADA National Dealer products and services designed to make rooms catering for as little as 10 and up to
Convention & Expo returns to the Gold your life easier. 6,000 people.
Coast for a two-day program designed to
equip Dealers with the tools and knowledge The AADA National Dealer Convention & The Centre offers state-of-the-art equipment
they require to deal with the shifting Expo is a big event, so it is only appropriate and total wireless technology, allowing
ground they must operate on in the age of that in 2018 we hold it in Australia’s largest delegates and visitors to access the internet
disruption. from wherever they are in the venue.
Held at the Gold Coast Convention and Situated in the heart of Broadbeach, just 500
Exhibition Centre, the 2018 program will metres from pristine white sand beaches, the
address the changing nature of the modern GCCEC is perfectly situated for delegates
retail automotive playing field with a to balance a working Convention with the
series of innovative tracks designed to help opportunity to relax and unwind amid
Dealers adapt and prosper in the age of the natural beauty of one of Australia’s
automotive disruption. The program will premium destinations.
consist of a suite of workshops, round tables
In a prime position on the corner of the
and plenary sessions aimed at educating and
Gold Coast Highway and T E Peters
engaging Dealer Principals, management
Drive, the Centre’s car park entrance at
and staff.
the northern end of the building is easily
In 2018 the agenda will be addressed over accessible from traffic lights and the main
two days and one evening, with sessions driveway. The main entrance is accessible
for sales, service and dealership staff, and a from the roundabout off T E Peters Drive,
vibrant working Expo hub. The expanded and the Centre is just a short walk from the
Tuesday Team Events evening program will accommodation delegates will enjoy either
focus on Sales and Operations. at The Star Gold Coast (formerly Jupiters)
or the Sofitel Gold Coast Broadbeach.
The AADA National Dealer Convention
& Expo is the annual chance for Dealer The GCCEC is a world leading sustainable
Principals and key operational staff from meetings and events venue, committed to
all over the country to come together the continued cultivation of environmental
to network, learn and socialise. AADA and social stewardship. The Centre adheres
regional convention centre, the $167 million to the highest environmental practices for
does a power of work behind the scenes
Gold Coast Convention and Exhibition venues.
on behalf of Dealers, in conversation
Centre (GCCEC).
with governments and regulators. Your
Since inception, the Centre has endeavoured
Association tries its best to keep Dealers The GCCEC will provide a state-of-the-art to support eco-friendly efforts both
informed of all its projects and priorities, substantive space in which to conduct all operationally and in design. Over the
but coming together at the Convention is the activities required of a vibrant and active past nine years, GCCEC has aligned its
the best way to engage in that all-important AADA Convention & Expo. practices with EarthCheck, the world's
two-way dialogue – communicating our
most recognised and largest environmental
message while listening to your needs. Conveniently located right in the heart of
management program, designed for the
the Gold Coast, the GCCEC features a main
As usual, we have put together an travel and tourism industry.
arena, four exhibition halls and meeting
outstanding Expo, showcasing the latest
aadaconvention.com.au | 7
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
THE AADA EXPO
A
n integral component of any AADA The Expo Village plays host to some of the attendees, and any number in between.
National Dealer Convention, the Convention’s key events, including the AADA
AADA Expo showcases new products Pentana Solutions Expo Luncheon and the The GCCEC has an experienced team who
and services designed to improve Dealers’ AADA FUCHS Lubricants Networking know it’s in the seamless delivery of each
bottom lines. Events, this year on both Tuesday and and every detail that leads to the ultimate
Wednesday nights. event success. They pride themselves on
AADA prides itself on delivering an Expo orchestrating intimate functions of every size
every year that gives Dealers access to the latest The AADA Expo will be open throughout the and nature, all with a personal touch.
and greatest products and services designed to duration of the Convention program. Make
provide them with a cutting edge. sure you set aside time to explore the vast When you combine this with the state-of-the-
array of innovative products, services and new art technology allowing wireless connection
It’s a one-stop-shop you can stroll through technologies AADA has put together. and fully integrated audio-visual capabilities, it
at your leisure, either for a short break is hard to see why you wouldn’t want to hold
between sessions, or for a few hours to fully your meeting there.
immerse yourself and upload a wealth of new
knowledge and ideas.
Whether it's after-market products and
services, insurance, finance, marketing,
software, fuel and energy, customer retention
or any other aspect of dealership operations,
FOR EXPO BOOTH
our friendly exhibitors are ready, willing PRICING, AVAILABILITY
and able to help you find solutions for every
department. & BOOKINGS, CONTACT:
Other types of exhibits include digital
marketing, lubricants, and even an aviation
Geoff Vine
manufacturer! p: +61 (0) 3 9576 9944
The Trade Expo Village is always a popular e: geoff@aadaconvention.com.au
destination for delegates to gather and connect
Take advantage of our meeting rooms
with friends and colleagues between sessions,
while learning about new business tools.
FOR MEETING ROOM
The AADA National Dealer Convention
The Expo is designed for ease of navigation, provides the ideal environment for Dealer PRICING, AVAILABILITY
with an open layout making it a breeze to walk councils, OEMs and the like to hold their own
meetings, surrounded by the atmosphere
& BOOKINGS, CONTACT:
amongst the various exhibitor stands and
check out the cornucopia of ground-breaking and focus on the industry that only being
products and services on display. embedded in the Convention can bring. Shelly Scott
The Gold Coast Convention and Exhibition
p: +61 (0) 3 9576 9944
There are always a few treats to eat, interesting
people to talk to and important innovations Centre (GCCEC) has 22 meeting rooms of e: shelly@aadaconvention.com.au
to hear of! various sizes, equipped to cater for meetings
consisting of as few as 10 and up to dozens of
8 | aadaconvention.com.au
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
CONVENTION FOCUS:
DEVELOPING PROSPERITY
IN THE AGE OF AUTOMOTIVE DISRUPTION
D
isruption is more than just a buzzword. As always, adaptation is the key to survival. The other side of disruption
It’s a business model that has Our 4-track program of 13 total workshops,
reaped billions of dollars for its best 2 Tuesday Team Events, 1 Feature Session, 1 Not all disruption is a threat. Sometimes it is
practitioners. Uber disrupted taxis, Airbnb Special Presentation, featured guests, keynote an opportunity. Disruption affects not just the
disrupted hotels, Bitcoin is attempting to speakers and policy sessions will explore the selling of cars, but how we get our message out
disrupt currency, and let’s not forget one of new environment Dealers find themselves there as well.
the trendsetters, carsales.com.au disrupted the in and help them draw a map of their new
Gone are the days when all we needed to do was
newspaper classifieds. business terrain.
buy space in a publication, or 30 seconds on the
If there’s a product or service for sale or hire The AADA National Dealer Convention radio. Now we buy cost-per-thousand viewable
that involves a middleman buying from & Expo prides itself on hosting leaders of impressions. A study Google conducted with
a manufacturer and adding a margin and the industry, which this year includes the Mazda found that low-value buyers cost about
showroom on the way through, you can bet Tuesday Team Events conducted by one of the $8 per thousand to find. High-value buyers, who
there’s someone developing an app to disrupt USA’s most successful Dealers, David Kain, are ready to buy, cost around $25 per thousand.
that middleman. and Scott Stein on the Service Department.
There are 10.1 million people in the Australian
Corporate leaders Google, Facebook, carsales
The retail Automotive Industry is a middleman car market every day. They are not all looking to
and Gumtree will run workshops, and keynote
business. We shake hands with the makers and buy, of course, but that is our audience – those
speakers headline the Opening Breakfast, and
the users. They’re coming for us. aged 18 to 54. Of these, 6.2 million, or 61 per
AADA General Session.
cent, are ‘light or unreachable’ via free to air or
Alternative retail platforms such as Carvana commercial television. However, 5.3 million –
and Drivetime are challenging traditional or 86% of these – are regular users of YouTube.
automotive retailers, attempting to take So, that is a disruption to where we find – and
Dealers out of the picture completely. Giant need to target – our potential customers.
retailers like Walmart are dipping their toes
into our industry. Disruption comes in many forms. It’s not just
about people trying to steal our business, it’s
The new and used car franchise dealership about how we conduct our business, how we
model is under attack, both direct and reach our customers, how we remain relevant
The 2018 AADA Convention & Expo program
tangential, from many sides. Some will change in an ever-changing world.
will examine the ways in which disruption
the way Dealers do business, others will aim to
works at Operational, and Business levels, from
take that business.
Legal and Taxation to Supply and Profitability
and more.
We don’t know exactly how our industry will FOR FURTHER
look in five years’ time, but what we do know
is that it will not look the same as it does today.
A unique series of plenary sessions and
dedicated workshops designed around a series
INFORMATION
Electric vehicles might not disrupt the model of content tracks aimed at giving dealership & DELEGATE
personnel specific information and solutions
of how we sell cars, but they could upset our
profit mix. Once the internal combustion in dealership categories. Titled Operational REGISTRATION, VISIT:
engine is supplanted and there are fewer Disruption, Business Disruption, Managing
moving parts, what will be the role and Prosperity, and Marketing Prosperity, www.aadaconvention.com.au
bottom-line contribution of the service delegates will be able to choose a series of
department? sessions that suit their specific needs.
aadaconvention.com.au | 9
NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
THE AADA NATIONAL DEALER CONVENTION & EXPO 2018 PROGRAM
MONDAY 3RD SEPTEMBER: TUESDAY 4TH SEPTEMBER: TUESDAY 4TH SEPTEMBER:
PRE-CONVENTION DAY CONVENTION DAY 1 CONVENTION DAY 1
6.00AM TO 11.00AM The AADA SpinCar Deep Sea 7.00AM TO 8.30AM The AADA Auto-IT Opening 2.30PM TO 3.30PM AADA Workshop Program -
Fishing Adventure Breakfast: "Mobility Is & Always Track 2: "Business Disruption"
Mariners Cove Marina, Will Be the Dealer's Business" "Turning Disruption into
Gold Coast, QLD Charles Mills, Director, ROAR Opportunity" Craig Rowney &
AADA Central Kevin Whelan, Performance
Consulting Manager, Op2ma Pty. Ltd.
9.00AM TO 12.00PM The AADA Macquarie "Transforming Automotive
General Session: "Developing Retail - The Future is Now"
Prosperity", "The Dealership Karen Spear, Director, Deloitte
of Tomorrow" & AGM Motor Industry Services
7.00AM TO 1.00PM The AADA SpinCar Golf Day Anjali Rao, AADA Convention "Navigating Traps & Tricks of
Host Warranty Reimbursement"
The Glades, Gold Coast QLD
The Hon. Anthony Albanese Alan Bergman, CEO, Star
MP, Automotive
Shadow Minister for Transport, Level 1 Meeting Rooms
Infrastructure, Cities and Tourism
Evan Tsirogiannis, Vice 4.00PM TO 5.30PM The AADA Cox Automotive
President, Franchise Development Keynote Address: "Advocacy &
& Regional Operations TMCA Prosperity"
3.30
PM TO 5.00
PM The AADA Pre-Convention
Presentation: Terry Keating, Chairman, "Franchise Advocacy"
"A Global Perspective on AADA Wes Lutz, 2018 Chairman, NADA
the Future of the Franchised David Blackhall, CEO, AADA "Franchise Prosperity"
Auto Dealer" Graeme Whickman, President &
Glenn Mercer, Automotive CEO, Ford Australia and NZ
Charlie Vogelheim, The Car Advisory, Cleveland, Ohio, USA
Guy, San Francisco, USA "Developing Prosperity"
12.00 TO 12.30 Annual General Meeting
PM PM
The Hon. Michael McCormack
Wes Lutz, 2018 Chairman, Vinesh George, Secretary,
NADA MP, Deputy Prime Minister of
AADA Australia
Shen Jinjun, Executive AADA Central
Chairman, CADA AADA Central
Dale McCauley, Partner, 12.30PM TO 1.30PM The AADA Pentana Solutions
Deliotte Motor Industry Services Expo Luncheon
James Goodwin, CEO, ANCAP AADA Expo Lounge
David Blackhall, CEO, AADA
Glenn Mercer, Automotive 1.30PM TO 2.30PM AADA Workshop Program -
Advisory, Cleveland, Ohio, USA Track 1: "Operational
Disruption" 5.30PM TO 6.30PM The AADA FUCHS Lubricants
Charles Mills, Director, Networking Event
ROAR "Drive Sustainable F&I Growth AADA Expo Lounge
AADA Central in a Regulated Market" Russell
Bryant, National Manager
Strategy and Transformation, 7.00PM TO 8.30PM Tuesday Team Events: "7
Digital Tools That Sales People
Macquarie Leasing
Must Use & How to Use Them"
"Your People, Your Profit"
David Kain, Director, Kain
Randall Bryson & Matthew
Automotive
Cutt, Partners, BDO
Level 1 Meeting Rooms
"Fraud In and Outside Your
Dealership" Grant Cameron, Tuesday Team Events: "Hacking
Director, Deloitte Motor Industry Your Service Department"
Services Scott Stein, CEO, The Learning
Level 1 Meeting Rooms Difference
Level 1 Meeting Rooms
Program Subject to change. Updates at aadaconvention.com.au
10 | aadaconvention.com.auTHE AADA NATIONAL DEALER CONVENTION & EXPO 2018 PROGRAM
WEDNESDAY 5TH SEPTEMBER: WEDNESDAY 5TH SEPTEMBER: EXPO HOURS:
CONVENTION DAY 2 CONVENTION DAY 2
7.00AM TO 8.30AM The AADA MotorOne 12.00PM TO 1.30PM The AADA carsales Luncheon: TUESDAY 4TH
Business Breakfast: "Talking Prosperity with
"Determination" Kochie"
SEPTEMBER:
Anna Meares, David Koch, Host, Sunrise 8.30AM TO 6:30PM
Australian Olympic Champion AADA Central
AADA Central WEDNESDAY 5TH
2.00PM TO 3.00PM The AADA J.D. Power SEPTEMBER:
Feature Session: "Automotive
Disruption, Implications for 8.30AM TO 6:00PM
Auto Dealers"
Darren Slind, Vice President
South East Asia, ASEAN &
CONVENTION
Oceania, J.D. Power DRESS CODE:
Loi Truong, Senior Country
Manager, J.D. Power
9.00AM TO 10.00AM AADA Workshop Program -
BUSINESS CASUAL
Level 1 Meeting Rooms
Track 3: "Managing Prosperity"
"Listening is the Key to True
Connection"
Lisa Fogarty, Founder & Director,
Performance Circle
"How Your Dealership CFO
Can Reduce Your HR Costs"
Sharon Pask, Director, RemiPeople
"How Do I Make My Used
Car Department My Most 3.30PM TO 4.50PM AADA Special Presentation -
Profitable" Real Life Case Studies: "Take the
Ian Parker, CEO, IPMG Proven Path to Sales & Profit.
Level 1 Meeting Rooms A How to Workshop in Digital"
David Kain, Director, Kain
10.30AM TO 11.30AM AADA Workshop Program - Automotive
Track 4: "Marketing Prosperity"
Caroline Laird, Industry Head
"The Autonomous Customer"
Alex Heat, Industry Manager
Global Business, Google CONVENTION
Paul Balbo, Client Partner,
Automotive, Google
Facebook MANAGER:
"The Modern Consumer:
AADA Central
Informed and Impatient"
Kane Hocking, General Manager Shelly Scott
Commercial, carsales p: +61 (0) 3 9576 9944
"Winning Your PMA on
Mobile. Learn How to Drive e: shelly@aadaconvention.com.au
Dealership Success Using
Facebook, Instagram &
Messenger" EXPO ENQUIRIES:
Joe Perkins & Gemma Faye-
Hernandez, Facebook
"Thinking Globally, Acting 5.00PM TO 6.00PM The AADA FUCHS Lubricants Geoff Vine
Locally" Networking Event p: +61 (0) 3 9576 9944
Luke Miller, CFO, Gumtree AADA Expo Lounge e: geoff@aadaconvention.com.au
Level 1 Meeting Rooms
Program Subject to change. Updates at aadaconvention.com.au
aadaconvention.com.au | 11NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
AADA PRE-CONVENTION PRESENTATION:
HOSTED BY "THE CAR GUY", CHARLIE
VOGELHEIM, "A GLOBAL PERSPECTIVE ON THE
FUTURE OF THE FRANCHISED AUTO DEALER"
Proudly brought to you by: • The influence of safety in vehicle choice.
• Government and regulatory issues and the
importance of strong advocacy.
I
n this special pre-convention session, we
bring together some of the world’s automotive
leaders for a conversation about the future of
the franchised auto Dealer.
With Wes Lutz, 2018 Chairman of NADA, and
Shen Jinjun, Executive Chairman of the China Shen Jinjun
Automobile Dealers Association (CADA) on Executive Chairman, CADA
the panel, we have more than 50 per cent of the Shen has been the Chairman of CADA and
world’s car market covered. an Independent Director of China Grand
Automotive Services since 2014, Independent
Also featuring respected U.S. industry
Non-Executive Director of Zhongsheng Group
analyst Glenn Mercer and moderated by San
Holdings since 2009, and Independent Director
Francisco’s "The Car Guy", Charlie Vogelheim,
of Zhejiang Material Industrial Zhongda
our expert panel is rounded out by AADA CEO
Yuantong Group since 2011.
David Blackhall, Deloitte’s Dale McCauley,
ANCAP CEO, James Goodwin, and Charles
Mills, ROAR Director.
Issues on the agenda include:
• The challenges Dealers will face in a
competitive market altered by disruptive
technologies. Moderator & Host
• The substantial investment by Dealers in the Charlie Vogelheim
franchise distribution system and the threat "The Car Guy", San Francisco, USA
posed to this by new technologies.
C
• The changes to fixed operation areas in harlie brings keen insight and
the offing as a result of the rise of electric humorous observations from nearly Dale McCauley
vehicles. 30 years of automotive experience,
Partner, Deloitte Motor Industry Services
• The new income model likely to develop including roles as the host of Motor Trend
as the dealership revenue mix of sales, F&I, Audio, Executive Editor at Kelly Blue With nearly 20 years’ experience in the
aftermarket and fixed operations shifts. Book, and VP at J.D. Power and Associates. Automotive Industry, Dale specialises in privately
Charlie was a pioneer in the development owned and operated motor Dealers and related
• “Overdealerisation” – do we have too many
of automotive sites at Microsoft, Google family investments. He is a data fiend, fascinated
Dealers in Australian and world markets? This is
and e-Bay, and was Chairman of the by the complex, multi-faceted businesses and
an overlooked question that needs addressing.
Automotive Internet Standards Committee. entrepreneurial, innovative people that make up
the retail Automotive Industry.
12 | aadaconvention.com.auNATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
AADA PRE-CONVENTION PRESENTATION:
HOSTED BY "THE CAR GUY", CHARLIE
VOGELHEIM, "A GLOBAL PERSPECTIVE ON THE
FUTURE OF THE FRANCHISED AUTO DEALER"
Wes Lutz Charles Mills David Blackhall
2018 Chairman, NADA Director, ROAR Chief Executive Officer,
Australian Automotive Dealer Association
Wes is 2018 Chairman of the National Charles has nearly 30 years experience helping
Automobile Dealers Association and represents dealers maximise their customer relationships. David has had a profound impact on increasing
Michigan's franchised new-car Dealers on its He and his team at ROAR, a SaaS-based advocacy outcomes for Australian Dealers.
board of directors. He previously served on the experience intelligence company, use their A long-time leader of our industry, including
NADA board from 2001 to 2004. President of deep customer, data, and tech experience as former Managing Director of Jaguar Land
Extreme Chrysler/Dodge/Jeep, RAM Inc., he to help dealers estimate and then maximise Rover Australia, few are as passionate or
has been a Chrysler Dealer since 1976. return on a relationship with a customer. informed about the issues facing Dealers.
Many of the issues facing Australian Dealers
are the same as those confronting Dealers
around the world. This vital session is sure
to stimulate debate and throw up a host of
potential solutions for Dealers determined
to meet the future head-on.
James Goodwin Glenn Mercer SESSION DETAILS:
CEO, ANCAP Automotive Advisory, Cleveland, Ohio, USA
Three years into his role at the Australasian New Glenn has three decades of experience, Monday 3rd September
Car Assessment Program, James has a wealth including over 20 years at McKinsey & Co., 3.30pm - 5.00pm
of consumer, motoring, communications and where, as a leader of the automotive practice, he
advocacy skills developed over a career in participated in hundreds of client studies. He AADA Central
journalism, with the FCAI, and as Director – has been an advisor to various industry entities,
Government Relations & Communications at a board member for several automotive firms,
the Australian Automobile Association. and a lecturer on automotive economics.
aadaconvention.com.au | 13THE AADA AUTO-IT
OPENING BREAKFAST:
CHARLES MILLS "MOBILITY
IS & WILL ALWAYS BE THE
DEALER'S BUSINESS"
Proudly brought to you by: deep customer, data, and tech experience strong recommendation and repurchase levels
to help dealers estimate and then maximise delivering above average RoaR.”
return on a relationship with a customer.
Auto-IT has been helping Dealers for more
Charles believes dealers’ relationship strength than 35 years, driving developments in
with their customers in this era of disruption technology and software that make running
can give them advantage against new entrants dealerships so much easier.
I
and, if dealers have earned customer trust,
t would seem a self-explanatory notion: Every year, more and more Dealers switch
the authority to provide their own new
Dealers sell cars; they are literally merchants to Auto-IT for better service, smarter
mobility formats.
of mobility. Yet this is often overlooked. In technology and a much brighter future.
this opening breakfast keynote, Charles Mills
will explain why you should focus on this key Mobile technology is one area that has
fact. experienced significant growth and today,
many routine functions within dealerships
In today's market, where consumers can can be performed on mobile devices. Auto-
easily obtain more price and product IT leads the way in new generation Dealer
information, Charles believes that rather systems delivered across desktops, tablet
than focus on the product, sales people need devices and smartphones.
to concentrate on the customer’s buying and
after-sales experiences. Delivered with their world-class support
and technical know-how, Auto-IT’s Dealer
Today's consumers have access to more management systems are redefining the
information about cars than any previous standard for car dealers in every market they
generation of consumers. For example, what serve.
is the brand of car, after-sales service, quality,
and consumer experience? After consumers AADA thanks them for their continued
have enough information, they only want a support for our industry, and we look
suitable price, which is a big challenge for forward to seeing you at what is sure to be an
Dealers. enlightening opening breakfast.
However, that does not mean the role of
sales people is redundant, but it will have to
evolve. Consumers come armed with product
information, so Charles says sales staff must
help them understand their needs.
SESSION DETAILS:
Charles has nearly 30 years experience across
5 continents helping car companies, dealers,
Tuesday 4th September
banks and hotels maximise their customer “Trust is the foundation of a relationship. 7.00am - 8.30am
relationships. Dealers who earn an individual customer’s AADA Central
trust by knowing and consistently delivering
He and his team at ROAR, a SaaS-based beyond expectations on the dimensions of time,
experience intelligence company, use their value and quality, can thrive in disruption from
14 | aadaconvention.com.auTHE AADA MACQUARIE
GENERAL SESSION:
GLENN MERCER PRESENTS
"THE DEALERSHIP OF TOMORROW"
Proudly brought to you by: The overall finding was that over the replaces car-own, Dealers could see a
next decade, the average USA franchised massive shock to the system.
new-car Dealer will see many changes,
but no significant disruption to the Glenn will show that more than two
underlying business model: evolution, years after his report was released, its
not revolution. predictions are mainly on track.
W
There are some adjustments to be made:
ith three decades of Automotive EVs are gaining ground perhaps more
Industry experience, rapidly than expected, to name one. But
independent analyst Glenn generally the theme of "evolution rather
Mercer was commissioned by NADA than revolution" is intact.
in 2015 to undertake the Dealership of
Tomorrow (DOT) project. Whether the business is as interesting
and entrepreneurial in 2025 as in 2015 or
The purpose of the project was to 1995 is doubtful: in some ways NADA's
stimulate long-term planning among US members are becoming retailers rather
Dealers. In late 2015, when the project than Dealers, with less control over their
was commissioned, the USA had just destiny than in the past – a situation
completed half a dozen years of steady Australian Dealers are familiar with. Yet
sales growth, which the industry could the outlook remains generally upbeat, as
not have hoped for back in the depths of long as Dealers keep a sharp eye out for
the global financial crisis that caused a the some of the threats that may develop.
recession in the USA.
Many of the issues confronting U.S.
Glenn’s report was intended as a tool for Dealers are the same or similar to those
Dealers to use in planning for the future, faced by Australian Dealers. Glenn will
by providing a series of ten-year forecasts use his expertise to translate the findings
of trends important to Dealers. Whether That being said, the changes will be of his U.S. study to the Australian market.
the forecasts come true or not is an significant: for example, a consolidation
important, but secondary consideration; of ownership, an increasing shift of
the main point was to stimulate active the centre of gravity of profitability
discussion about the future, among to fixed operations, a probably lower
Dealers. level of overall profitability, and an
The scope of the report includes both
increasingly dominant role being played
by Information Technology. And in
SESSION DETAILS:
"inside the industry", such as the rate terms of the "outside" trends, we see
of consolidation of store ownership and an accelerating penetration of EVs Tuesday 4th September
the direction of overall profitability, and (probably quite manageable by Dealers),
"outside the industry" developments such and of AVs (which will probably benefit
9.00am - 12.30pm
as the future growth of EVs (electric Dealers), and CC (which definitely will, AADA Central
vehicles), AVs (autonomous vehicles), if only on a modest scale). But MS poses
MS (mobility services such as Lyft), and a significant risk, in that if car-share
CC (connected cars).
aadaconvention.com.au | 15NATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
THE AADA MACQUARIE GENERAL SESSION:
YOUR AADA "DEVELOPING PROSPERITY"
Proudly brought to you by: and the need for Government investment in future of the US whole-car auction industry.
local communities. He is a previous President of the Society of
Automotive Analysts, and a former Director
Following the election of the Federal Labor of the International Motor Vehicle Program.
Government in November 2007, Anthony
became the Minister for Infrastructure, AADA Company Secretary and Legal
F
Transport, Regional Development and Local Counsel, Vinesh George, will then host the
ollowing the Auto-IT Opening Government, and Leader of the House of AADA AGM.
Breakfast, the AADA General Session Representatives.
brings you a variety of speakers covering This session is the “Report Card” that tells
a range of issues pertinent to all aspects of the In 2010 Anthony was named Aviation you how your Association and our industry
modern dealership. The General Session also Minister of the Year for producing Australia’s are tracking. It will reveal a wealth of
features the Annual General Meeting of the first ever Aviation White Paper. In 2012 information, so don't miss it!
AADA, so it is important you attend to have he was named Infrastructure Minister of
your say in the running of your Association. the Year by London-based publication Macquarie Leasing Pty Ltd is a part of
Infrastructure Investor. the Macquarie Group Limited, a global
AADA CEO, David Blackhall and Chairman investment banking and diversified
Terry Keating will be joined by TMCA Vice In June 2013, Anthony became Deputy financial services group. Headquartered in
President of Franchise Development and Prime Minister, and also took on additional Sydney, Macquarie is the largest Australian
Regional Operations, Evan Tsirogiannis, responsibility as Minister for Broadband, investment bank in Australia and a long time
distinguished speakers from federal politics, Communications and the Digital Economy. supporter of the AADA Convention.
and a special guest from the USA.
In July 2016 Anthony was re-elected as the
Former Deputy Prime Minister and Member for Grayndler and is currently
current Shadow Minister for Transport, the Shadow Minister for Infrastructure,
Infrastructure, Cities and Tourism, The Hon Transport, Cities and Tourism.
Anthony Albanese, MP, will address the
session, as will American industry analyst, Following the addresses by David, Terry
Glenn Mercer. and Anthony, delegates will be treated to a
special presentation entitled 'The Dealership
Anthony Albanese joined the Australian of Tomorrow', by visiting industry veteran,
Labor Party at the age of fifteen, and in 1996 Glenn Mercer.
he was elected as the Member for Grayndler
in Sydney’s Inner West, where he has lived his Glenn is an American Automotive Industry
entire life. analyst with three decades of experience, Moderator & Host
including over 20 years at McKinsey & Anjali Rao
Anthony is a passionate advocate for the Company, where he was a Partner and
environment, workers’ rights, refugees and the leader of the Automotive Practice, AADA Convention Host.
equality for all members of the community, participating in hundreds of client studies.
regardless of gender, race, age, sexuality or The award-winning journalist will bring her
religion. Glenn is the author of an extensive project vast experience in hosting television news
on the Dealership of Tomorrow for NADA programs and interviewing big names, to
He believes in opportunities for all through (the National Auto Dealers Association) in ensure a lively and informative discussion.
education and training, universal healthcare the USA, and recently a similar report on the
16 | aadaconvention.com.auTHE AADA MACQUARIE GENERAL SESSION:
YOUR AADA "DEVELOPING PROSPERITY"
2018 AADA AGM
Evan Tsirogiannis Terry Keating
Vice President, Franchise Development Chairman, AADA
and Regional Operations, Toyota Motor
Terry Keating is a legend of our industry, Vinesh George
Corporation Australia Company Secretary and Legal Counsel
having served as a President of MTA-NSW
Evan has been in his current role at Toyota Motor and Director of the MTAA. Terry was a
The Annual General Meeting of the
Corporation Australia since the beginning of the Dealer in Tamworth for 40 years, Chair of the
AADA will be held at the conclusion of
year. He will share insights into the state of the Ford National Dealer Council 2000 to 2007
the General Session and is your chance
industry, gained from his many years in upper and Chairman of the BMW National Dealer
to have your say in the running of your
management at TMCA. Council in 1998 and 1999.
Association and the priorities you want
addressed going forward.
AADA Company Secretary, Vinesh
George, is a specialist in automotive law,
franchise law and provides AADA with his
expertise on governance and legal matters
facing franchised Dealers in Australia.
The Hon. Anthony Albanese MP David Blackhall SESSION DETAILS:
Shadow Minister for Transport & Chief Executive Officer, AADA
Infrastructure, Cities and Tourism. Dealers will be more than familiar with David Tuesday 4th September
Anthony is one of Australia’s most experienced
Blackhall’s passion as an outspoken advocate 9.00am - 12.30pm
for Dealers' interests. A life member of the
and respected politicians. Over more than FCAI, he's held senior management positions AADA Central
a decade in Federal Parliament, he has held for Ford Motor Company in Australia, the UK,
a number of important portfolios both in Taiwan and the US, before turning around
government and in opposition. Jaguar Land Rover's fortunes in Australia.
aadaconvention.com.au | 17EXCITEMENT ABOUNDS WITH THE SPINCAR
PRE-CONVENTION LIFESTYLE SESSIONS
JOIN US ON A DEEP SEA COULD YOU BE THE FIRST
FISHING ADVENTURE! AADA CUP CHAMPION?
T T
here is nothing more thrilling than pitting your skill against he Glades Golf Club will be the venue for the first AADA
Mother Nature by dropping a line in the beautiful waters off Cup, with bragging rights up for grabs as to just who is the
the coast of Queensland. best golfer amongst Australia’s retail Automotive Industry.
Spend a glorious morning deep sea reef and game fishing in the This is the title everyone wants to win!
pristine waters off the Gold Coast. We head out from the Spit, through
the Gold Coast Seaway to the offshore fishing grounds for an awesome The Glades Golf Club boasts the reputation as one of Australia’s most
day of deep sea reef and game fishing. This 5-hour morning fishing trip prestigious resort golf courses and is conveniently located on the Gold
is perfect for both beginners and expert fisherman alike. Coast.
The friendly, experienced professional Skipper and deckhand will show Designed by champion Australian golfing icon, Greg Norman, the
you the best techniques for catching a wide variety of bottom dwelling course is typical of his trademark aggressive layouts, offering golfers a
and pelagic fish species. Target species include Cobia, Mackerel, challenging round of golf within visually stunning surrounds.
Marlin, Teraglin, Tuskfish, Snapper, Jewfish, Tuna, Wahoo, Tailor,
The unique greens ensure a superior putting surface, consisting of
Trevally and many more.
"Creeping bent grass", which is the preference of professionals and
This is a great fun day, enjoying the company of friends and colleagues amateurs alike.
on the beautiful waters off the Gold Coast, with the chance to catch
We know that many among you are keen golfers. How good would it
some awesome aquatic creatures – or at least come home with a story
be to walk into the 2018 AADA National Dealer Convention & Expo
about The One That Got Away!
as the first-ever AADA Cup champion?
Transfers depart from the hotel lobbies at approximately 5:20am
The day includes:
and the day includes:
• Coach Transfers from AADA Convention Hotels
• Coach Transfers from AADA Convention Hotels
• Food & Beverage • Competition & Prizes
• Food & Beverage • Competition & Prizes
$ 199 PER
PERSON
BOOKINGS CAN BE MADE DURING REGISTRATION AT www.aadaconvention.com.au
$ 149 PER
PERSON
18 | aadaconvention.com.auNATIONAL DEALER CONVENTION & EXPO 2018 Australian Automotive Dealer Association
THE AADA PENTANA SOLUTIONS
EXPO LUNCHEON
Proudly brought to you by: has to offer, explore profitable and sale- Pentana Solutions
generating new products and services,
network with colleagues and re-engage with Pentana Solutions has been associated with the
counterparts from all over Australia and the AADA for longer than the three decades the
world. National Dealer Convention has been running.
It is a relaxing, informal setting that allows For over 40 years, Pentana Solutions has pushed
delegates to settle into the Convention, and the automotive envelope through innovation,
A
highlight of the AADA National is a welcome break in the middle of a busy cutting edge technology and industry changing
Dealer Convention & Expo every opening day. invention. Their passion for the industry and
year is the Pentana Solutions Expo expertise in the field drives them to always look
Luncheon, which follows the AADA for the next opportunity.
General Session on the Tuesday.
Through customer collaboration and years of
As usual, the AADA has gone to great lengths industry knowledge, they work around the
to ensure the Expo is the ultimate networking clock to ensure their customers’ businesses
destination. A long-time favourite, the ‘Village’ operate more profitably. With a global footprint
atmosphere features a central meeting hub spanning more than 100 countries and 60,000
where you can engage in conversation with users – Pentana Solutions is driven to deliver
delegates from all over Australia, and around innovative solutions that transform the way
the world. you’ll work tomorrow.
It is the ideal opportunity to pick the brains of Pentana Solutions has been a wonderful friend
some of the industry’s best minds, or simply to the AADA throughout the years and we are
catch up with old friends and reconnect with thrilled they have once again chosen to sponsor
contemporaries from other dealerships and our welcome luncheon.
states.
Three decades of association with the AADA
The Expo will feature a raft of tools and shows a genuine commitment to our industry.
solutions for dealership operations, including We are grateful for their ongoing support.
a whole range of new exhibitors with exciting
The food is always delicious, with a quality
new products and services designed to give
selection of healthy and tasty options designed
your dealership the competitive edge. The
to fill your belly and please your taste buds.
Pentana Solutions Expo Luncheon is the
perfect time to explore the Expo and arm The casual atmosphere puts everyone at EVENT DETAILS:
yourself with new ideas and innovative ease. The company is stimulating and the
products to take home and improve your conversations lively, as delegates digest the
business. wealth of information they will have ingested
Tuesday 4th September
The Luncheon
during the morning program. 12.30pm - 1.30pm
It is also the perfect way to re-charge for the AADA Expo Lounge
Delegates enjoy a sumptuous lunch, discover
afternoon sessions. Finish off with a coffee to
the latest and greatest products the industry
ensure you are primed for the rest of the day.
aadaconvention.com.au | 19You can also read
