Credentials 2021 WATES LIVING SPACE - CREATING TOMORROW TOGETHER - Wates Group
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WAT ES L I VING SPACE Credentials 2021 CREATING TOMORROW TOGETHER
For more info on Wates Living Space
Wates Group £1.45bn Wates Group
go to wates.co.uk/living-space
2020
Turnover*
56% saving in
£14.7m EBITDA* energy (kWh)
(underlying: £26.1m) since 2019
in focus Net assets £7.6m spent with
£142.0m social enterprises
£1.7m Profit (PBT*) £15.2m social Wates
Living Space
(underlying: £13.1m) value generated
Cash £215.9m (52% increase) £106.9m total
tax contribution
Net cash £161.6m
Forward order book up 13.5% to £6.6bn
Wates Living Space is one of the UK’s Stonewater Housing Association. methods – enabled the business to
leading providers of planned and All work was performed whilst adhering engage with all affected personnel
responsive maintenance services in meticulously to social-distancing successfully, as well as organising a new
Value of work won social housing, maintaining around requirements. branded fleet of vans.
since start of pandemic – £1.8bn
500,000 homes every year.
Throughout 2020, Wates remained
It provides a broad range of services The challenge of COVID-19 focused on its commitment to providing
for partners, supporting the regeneration exceptional repairs and maintenance
The onset of the pandemic not only
of disadvantaged communities and services for housing association and local
impacted the business, but also its
improving living standards for residents authority partners across the UK. It has
customers and the many thousands of
by renewing existing housing stock. expanded its offering into new markets,
tenants whose homes Wates is privileged
Wates Group The business is also a leading provider
to look after. The business focused on
including government frameworks, and
of Fire Risk Assessment works for local built on its growing expertise in fire
ensuring services were maintained in a
3,578 people (at December 2020) authorities and housing associations, as
well as undertaking the refurbishment
COVID-secure way, and stringent new
safety and the removal and installation
of cladding.
Wates Living Space key facts and protection of dangerous structures.
safety and hygiene measures were
26.8 million hours worked Following an impressive 2019 performance,
implemented for operatives and residents.
Future focus
(construction sites) 500,000 homes 2020 began well, signing a 10-year contract
extension with Tamworth Borough
The Group’s environmental strategy,
maintained each year released in January 2020, committed
94% average site efficiency across 2020 Council and adding new high-rise schemes
into the contract with the Guinness
Wates to generating zero carbon from
Four maintenance contracts Partnership. This brings the Wates fire
its operations within the next five years.
A key strategic focus has been to support
5,449 new homes under construction successfully mobilised during
safety and cladding portfolio to over
200 tower block projects nationwide.
the housing sector in meeting its
regulatory and environmental obligations.
pandemic with 175 colleagues
713 sites under transferred via TUPE
Despite the challenges presented by
COVID-19, the business continued to
Wates is working collaboratively with
customers and supply chain and joint
construction perform well, with the mobilisation of
Wates worked with its customers to
venture partners to ensure the UK’s
Working with 60 local
multi-year maintenance contracts worth housing stock meets the Government’s
(at December 2020) keep social housing tenants informed and
£350m with Barnsley, Crawley and environmental target of achieving an EPC
reassured about how operatives would
Lancashire Borough Councils, and (Energy Performance Certificate) Band C
authority housing partners
c.500,000 homes
operate within their homes and follow
by 2030. Wates will continue to provide
government safety guidelines. As part of
its zero-carbon retrofit solutions to
maintained in social Over 200 tower block this effort, the business produced a video
for local authority partners to use when
owners of existing housing stock to help
them meet this commitment.
housing sector projects (fire safety & cladding) communicating with tenants.
With productivity now returning to
Compliance with social distancing
Facilities managed 100+ homes assessed for made the mobilisation of four major
pre-pandemic levels, Wates Living Space
remains focused on delivering planned
in 323 commercial
maintenance contracts more complex,
zero carbon retrofitting particularly as these involved the transfer
and reactive maintenance, fire safety
compliance work and on supporting
buildings improvements of over 175 colleagues from previous
customers in their journey towards
employers. Virtual communication –
zero-carbon housing.
rather than more traditional face-to-face
* Inclusive of share of joint ventures and associates (excludes share of taxation of joint ventures and associates).
WAT ES L I V I N G S PAC E C R E D E N T I A L S 2 02 1
CASE STUDY: CASE STUDY: CASE STUDY:
Brent Housing Crawley
Borough Council
Thurrock Council
Partnership mobilisation
Wates provides internal and external
repairs, kitchen and bathroom renewals
and roofing works across Thurrock
the Wates Group’s acclaimed Building
Futures programme. This enabled 13
young people from across Thurrock to
Wates was awarded a 10-year contract Council’s housing stock, as part of participate in a two-week course to
to perform housing repairs for Crawley the authority’s four-year planned improve their employability, with practical
Borough Council and successfully maintenance framework. trade taster sessions and workshops on
mobilised its team in the middle of the topics such as CV writing and interview
In addition to the building work, Wates
pandemic using virtual communications skills. Candidates were also coached and
has used its position on the framework
to help maintain safe, effective social supported through examinations for CSCS
to have a significant, positive impact on
distancing. (Construction Skills Certification Scheme)
the local community. This includes
cards, which it is hoped will inspire them
The contract involves the delivery of spending £6m with local small businesses
to work in the construction sector after
responsive repairs, planned maintenance and investing £10k in local charities and
completing the programme.
work and the refurbishment of void community causes.
properties. An estimated 9,400 properties • £24m contract
Almost 1,500 hours of training and
and 5,000 garages will be repaired over employment experience has been • Four-year framework
the lifetime of the contract. provided for residents, including via
Working closely with the council, the
team implemented a range of innovative
methods to train staff and to prepare
vehicles and equipment, to enable
housing repair work to take place across
£9.5m local £10k investment
the borough. economic benefit in charities
generated
This approach was replicated across
Wates’ housing repairs contracts with 1,500 hours
Barnsley Metropolitan Borough Council, £6m spent with SMEs of training and
West Lancashire Borough Council and (small and medium employment
Stonewater Housing Association, all of
which faced COVID-19 related disruption.
enterprises) experience
• 10-year programme
In 2014 Wates was appointed to carry The delivery team adopted a ‘whole- • Maintenance of 9,400 properties
out responsive repairs and planned house delivery’ approach, using fewer
maintenance works across Brent supply chain members, to generate • 5,000 garages to be repaired
Housing Partnership’s portfolio of operational efficiencies, cost savings
10,000 properties. Wates was awarded and value for money securing volumetric
the 10-year £15m per annum contract discounts with the supply chain in
after a competitive tender process. exchange for certainty of work during
the year. They then approached Wates’
As part of an agreed strategy and to
central procurement team to use the
re-invigorate the service, Wates assigned
full buying power of the Wates Group,
a new delivery team to the contract,
providing the customer with competitive,
followed by a subsequent, phased
fixed material prices for the year.
replacement of key team members. The
Contacts
change had an immediate and positive • 10-year contract
impact on relationships, which enabled
• £15m per year
more collaborative working.
• 10,000 properties
At the beginning of Year Three of the
10-year contract, Wates worked with • £840k in savings passed on Melissa Woodall Ben Williams
Brent to plan the year ahead. As a to customer CLIENT RELATIONSHIP DIRECTOR CLIENT RELATIONSHIP DIRECTOR
result of the trust established with the WATES LIVING SPACE WATES LIVING SPACE
customer, the business was given full melissa.woodall@wates.co.uk ben.williams@wates.co.uk
control of the programme for the next
12 months.
WAT ES L I V I N G S PAC E C R E D E N T I A L S 2 02 1
Some of our Head Office
Wates House
customers and Station Approach
Leatherhead
partners Surrey KT22 7SW
Tel: 01372 861000
wates.co.uk
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