Creating success Relationships - Downer Group
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Relationships creating success
About Downer
At Downer, our customers are at the heart of everything we do.
Our Purpose is to create and sustain the modern environment
by building trusted relationships with our customers.
Our Promise is to work closely with our customers to help them succeed,
using world-leading insights and solutions.
Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider
of integrated services in Australia and New Zealand.
With a history dating back over 150 years, Downer is listed on the Australian Securities Exchange
and New Zealand Stock Exchange as Downer EDI Limited (DOW).
Our business is founded on four Pillars:
Thought
Safety Delivery Relationships leadership
Zero Harm is We build trust by We collaborate We remain at the
embedded in delivering on our to build and forefront of our
Downer’s culture promises with sustain enduring industry by
and is fundamental excellence while relationships employing the best
to the company’s focusing on based on trust people and having
future success safety, value and integrity the courage
for money to challenge the
and efficiency status quo
A RM Y
2 Downer Group
Downer employs more than 43,000 people
43,000
Downer Group 3
What we do
490 million 58,000
kilometres 3+ GW
passenger journeys on our operated or of roads managed and maintained in of renewable energy generated by plants
maintained transport network in a standard Australia and New Zealand Downer has built or is currently delivering
year (including Keolis Downer)
58 million
power, gas and water meter reads in
4.2 million 30,000
hours of non-clinical support services delivered students who attend education facilities that
Australia each year each year to more than 200 healthcare Downer provides asset maintenance services to
facilities in Australia and New Zealand
One-third
of all Australia and New Zealand Defence
80%
of power generated in the National
High
performing sustainability ratings, as measured
estates are maintained by Downer Electricity Market is from plants serviced by independent ESG analysts (e.g. Sustainalytics,
by Downer ISS and S&P Global)
330,000
electricity power poles, and 125,000 kilometres
of overhead lines, inspected each year
Our expertise
We support our customers through the full life of their assets - from initial feasibility and
design through to production and operations and eventual decommissioning.
We build strong relationships of trust with our customers, truly understanding and predicting
their needs and bringing them world-leading insights and solutions.
We aim to employ the best people and bring thought leadership to each stage of the asset
lifecycle as we support our customers to plan, create and sustain.
plan, create and sustain
4 Downer Group
Transport infrastructure
Road services and services Passenger rail
Light rail and buses Airports and ports Integrated facilities services
Technology and Renewable energy and
Power and gas communication services power systems
Water Health services Power and energy
Industrial and marine Education services Non-residential buildings
Defence Asset management Professional and managed services
Downer Group 5
What we do
Transport –
Rail, light rail
and buses
Downer is Australia’s leading
passenger rail and transit systems
provider. We work with our customers
to address whole-of-life public
transport solutions.
Rail and Transit Systems
Sydney’s fleet Melbourne Metro Queensland’s Bogie centre of
Downer has more than 100 years’ rail New Generation excellence
The Waratah fleet is the Melbourne’s High Capacity
experience providing end-to-end, innovative pride of Sydney’s network, Metro Trains project is Rollingstock Our Cardiff Service
transport solutions. delivering unprecedented not only the largest single Downer is delivering Delivery Centre in
We are a leading provider of rollingstock reliability, availability, safety order of new trains in accessibility upgrades New South Wales is
and comfort. Downer has Victoria’s history, but also to Queensland’s fleet equipped with world-
asset management services in Australia, delivered a total of 119 the first new train design in class rollingstock
of New Generation
with expertise in delivering whole-of-life Waratah trains for the New nearly 20 years. Rollingstock (NGR) overhaul capabilities,
asset management support. South Wales Government,
The $2.3 billion project trains, with work taking including a purpose
across Series 1 and Series 2 place from our historic built eight-car train
Our capability allows us to offer turnkey includes the integrated
trains, making the combined Maryborough Service lift and bogie centre of
delivery of 65 trains,
solutions for complex projects and spans fleet the largest of passenger
a state-of-the-art Delivery Centre. All 75 excellence. In May 2020,
every project phase, from design and trains in Australia, serving trains, manufactured the facility completed
maintenance facility, a
the largest suburban by Bombardier a bogie overhaul
manufacture to through-life-support, light service facility, two
network. Transportation, are project for Sydney’s
condition monitoring and data analytics, driver simulators and
In 2019, Downer achieved the maintenance of the trains being upgraded in 78 Waratah Series 1
to fleet maintenance, operations and Maryborough, with works trains, overhauling 1,248
fastest rollout of a passenger for over 30 years. The
comprehensive overhaul of assets. train fleet in Australia’s trains are being delivered including larger toilet bogies in a period of
history, delivering 24 world- with over 60 per cent local modules and improved two-and-a-half years.
By leveraging our in-house capabilities accessibility features for Cardiff also has the
class Waratah Series 2 trains content and the project
within Downer and Keolis Downer, we are in 31 months. In July 2021, on has created over 1,100 new people with a disability. capacity to support
the only player in the market with capabilities the 10th anniversary of the jobs including over 100 technology upgrades,
The upgrade of the fleet customer experience
in rollingstock, infrastructure, rail systems, first Waratah Series 1 train long-term maintenance commenced in 2019, with
entering passenger service, jobs. It is being delivered enhancements and new
operation and maintenance, and system all trains scheduled to be fleet introduction.
the final Series 2 entered by the Evolution Rail upgraded and returned
integration.
passenger service. consortium comprising to service by 2024.
We set industry best practice with forward- Downer, CRRC Changchun
Downer is also responsible .
looking technology solutions to deliver safe, and Plenary.
for the through-life-support
comfortable and reliable services. of the Waratah trains at
the purpose-built Auburn
Maintenance Centre.
6 Downer Group
Light rail and buses Rail networks
Tram refurbishment
Through our joint venture, Keolis Downer, we are Keolis Downer operates and maintains
Downer’s East Preston site is refurbishing
approximately 85 per cent of Melbourne’s
Australia’s largest private provider of multi-modal Adelaide Metro train services in South Australia.
iconic tram fleet. With 450 trams being public transport solutions. Keolis Downer is also the As a local operator, backed by a wealth of
refurbished, it is the largest tram largest light rail operator in Australia and one of the international experience, Keolis Downer is
overhaul project in the world. nation’s most significant bus operators. delivering better, faster and more frequent train
The project delivers life extensions, It operates and maintains Yarra Trams in services to the people of Adelaide, and aims
refurbishments, deep cleans and
overhauls of six different classes of Melbourne and G:link on the Gold Coast, and to make public transport the first choice for
trams, some of which are 50 years old. has significant bus operations in Western Australia, commuters by delivering world-class services.
More than 250 trams have already been South Australia, Queensland and New South Wales.
refurbished, providing the 200 million It is also the operator of the integrated public
passengers who travel by tram each year
transport system in Newcastle that includes buses,
a more reliable and comfortable journey.
ferries and light rail.
It develops new forms of shared and customised
mobility, such as on-demand transport and
autonomous vehicles to cater to the evolving
needs of local communities.
For more information visit
www.keolisdowner.com.au
Downer Group 7
What we do
Transport –
Road services
Downer builds, manages and maintains
road networks across Australia and New
Zealand, and manufactures and supplies
products and services to create safe,
efficient and reliable journeys.
Downer maintains more than 33,000 kilometres DM Roads Key services include:
of road in Australia and more than 25,000 kilometres Our DM Roads business provides a range of services Road network management
in New Zealand. in road network asset management and intelligent Routine maintenance
We offer one of the largest non-government owned transport systems for government and privately
road services businesses in Australia and New operated road networks. From long-term strategic Asset management systems
Zealand, providing integrated and sustainable road asset stewardship utilising Australian-first ISO 55000 Intelligent Transport Systems (ITS)
network maintenance and surfacing solutions to accreditation to routine maintenance programs, our Smart city infrastructure
Federal, State and Local Government entities, as services are tailored to meet our customers’ needs Long-term strategic network planning
well as public and private organisations including and objectives and the expectations of road users.
developers, mines, construction companies, airports, 24/7 emergency response management
Our specialist expertise in asset modelling, asset
ports and motor racing facilitators. Vegetation maintenance.
inspections, data analytics, pavement engineering
We create and deliver solutions to our customers’ and program optimisation combined with our
challenges through strategic asset management, range of systems, processes, software and complex
an integrated portfolio of sustainable products measurement and diagnostic equipment, ensures
and services, and an industry-leading position in long-term network objectives and creates safe,
the circular economy. Our road network solutions efficient and reliable journeys for road users. DM Asphalt solutions
are underpinned by industry-leading research, Roads leverages Downer’s road network products
Our extensive and diverse range of fixed and
development and innovation, unique asset and services and circular economy offerings to
mobile asphalt plants across Australia and New
management tools and our commitment to safety, provide integrated solutions meeting the needs
Zealand include the latest in high recycling
environment and sustainability through industry of its customers.
techniques utilising the most advanced asphalt
awarded Zero Harm programs. DM Roads has long-term asset stewardship process technology in the Southern Hemisphere.
With leading positions across the value chain – from and road management contracts throughout Downer now operates High Recycling Technology
strategic network management to the manufacture Australia, while Downer also has a number of plants, which are capable of producing asphalt
and supply of road maintenance products and alliances in New Zealand such as the Infrastructure incorporating up to 100 per cent recycled materials
services – along with our extensive strategic Alliance in Hamilton, Whanganui Alliance, Tararua in Victoria, New South Wales, Queensland and South
footprint in both Australia and New Zealand, we Alliance, Waikato District Alliance and the Milford Australia, with other high-recycle capability plants in
offer customers a complete integrated solution. Road Alliance. other States and Territories.
8 Downer Group
Our sustainable pavement solutions can include Low-emissions binders Key services include:
soft plastics, expired printer toner, crushed glass, Bitumen products logistics Landfill avoidance
end-of-life tyres, fly ash, steel slag and reclaimed
Haul road binding, all weather dust Repurposing
asphalt pavement to manufacture our awarded
suppression and maintenance.
Reconophalt™ suite of products and low-carbon Washing and screening of waste products
asphalt. Specialist services Crushing and screening of reclaimed
We have the capability to perpetually recycle Downer delivers a range of specialist surfacing asphalt pavement
these pavements into the future, providing a truly solutions and services on airport runways, motor Bituminous stabilised road base
sustainable solution. Downer is proudly the industry racing tracks and roads, as well as cost-effective and Cement treated road base.
leader in the production of sustainable asphalt sustainable pavement stabilisation and recycling
products. services for the construction and maintenance of
Downer’s asphalt laying and production services are key infrastructure assets.
supported by our leading National Research and
Key services include:
Development Laboratories.
Specialist pavement delivery for airports,
Key services include: ports and racetracks
Manufacture and supply of sustainable Pavement stabilisation and rehabilitation
asphalt products Road-related construction Metropolitan Roads Asset Management
Asphalt laying Services (MRAMS)
Pavement recycling and repurposing
DM Roads has delivered the MRAMS Western contract
Profiling/cold milling Pavement preservation, including Rhinophalt™ for Victoria’s Department of Transport since 2006,
Research and product development. rejuvenation and cracksealing managing and maintaining 1,100 kilometres of freeway
and arterial roads and 1,300 structures across 13
Project management.
Bituminous products councils in Melbourne’s north-western suburbs.
The services provided include planning and executing
Downer is a leading manufacturer and supplier of Reconomy routine maintenance, periodic works, rehabilitation
bitumen-based products. We operate a network Downer’s resource recovery business, Reconomy, and improvement project works, along with emergency
of strategically located bitumen blending facilities, uses leading technology and innovation to services, as required.
supported by our in-house transport fleet to meet repurpose waste that would otherwise be sent to The extensive range of maintenance services involved
the needs of our customers across Australia. in the MRAMS contract has allowed DM Roads to
landfill to create valuable inputs that can be used
integrate other Downer services to offer our customer
Our range of bitumen-based products include in our own internal products and services, including a complete and integrated delivery package.
blended bitumen, low-emissions binders and asphalt, or by industry and our customers. To us, it’s DM Roads used the full capacity of Downer to
bitumen emulsions suitable for use on roads, airports all about pulling products not pushing waste. complete a recent rehabilitation project, bringing
and motor racing tracks, as well as unsealed roads together Downer’s asphalt surfacing operations,
We take our customers’ waste products and specialist services team and resource recovery
such as in regional areas, mining operations and transform them into valuable products they can business, Repurpose It, to deliver the work five days
national parks. We also deliver services in spray reuse in their communities. We deliver solutions ahead of schedule. The accelerated rehabilitation of
sealing and pavement preservation, including that recycle and repurpose domestic, organic, College Crescent in Parkville, which was scheduled
microsurfacing and rejuvenation. commercial, road and construction waste materials to run 24/7 for 22 days, delivered benefits for the
community – minimising disruption of a critical link
Key services include: into quality construction and organic products. between the east and west of Melbourne and reducing
These efforts help drive the circular economy disruption to local residents.
Importation, manufacture and supply through practical applications, while reducing the The services provided by Downer to MRAMS
of blended bitumen products reliance upon increasingly scarce virgin materials. demonstrate a complete, sustainable and integrated
Spray sealing asset management and maintenance solution,
Downer is also a partner in Repurpose It, based provided by a coordinated one-stop-shop team that
Pavement preservation, including in Melbourne. is focused on road users and a safer road network.
microsurfacing and rejuvenation
Bitumen emulsions
Downer Group 9
What we do
Transport –
Infrastructure
Downer delivers vital transport
infrastructure by providing specialist
engineering solutions that create
sustainable outcomes.
Downer has a long history of delivering transport METRONET Yanchep Rail Extension and Parramatta Light Rail
infrastructure projects under a variety of contracting Thornlie–Cockburn Link
Downer is a member of Parramatta Connect, a
models. Our services include the design and construction Downer, as part of the NEWest Alliance, is delivering 50:50 joint venture with CPB Contractors, which is
of light rail, heavy rail, bridges and roads, as well as track the greenfield Yanchep Rail Extension and the delivering Parramatta Light Rail Stage 1 – a project
and station work, signalling, rail systems and rail safety brownfield Thornlie–Cockburn Link components of that will connect Westmead to Carlingford via the
Perth’s METRONET program. Parramatta CBD and Camelia with a 12-kilometre
technology.
Downer and CPB Contractors have created a joint two-way track. The project scope includes light rail
Our integrated capabilities enable intelligent transport venture, delivered under an alliance contract, to track, road works, 16 stop platforms, three transport
solutions, road network management and maintenance, complete the project which is funded by the Western interchanges, pedestrian zones and urban design.
facility maintenance and utilities services. We also Australian State and Australian governments. Parramatta Connect has installed a through-truss
Downer’s scope of work includes railway construction, bridge on James Ruse Drive – a first on a light rail
have particular expertise delivering services within the
relocation of freight lines, station platform extensions, project in NSW and has achieved a ‘Leading’ Design
constraints imposed by a live operating environment. rating from the Infrastructure Sustainability Council.
station construction and other station modifications as
Downer understands the challenges and opportunities well as the construction of new road-over-rail bridges
and other associated work.
inherent in delivering major public infrastructure in an Warrnambool Line Upgrade
urban corridor with complex community and stakeholder Downer is also directly supplying the rail signalling
design and assurance staff to the alliance. This project will deliver more than 200 kilometres
interfaces. We are also unique in our offering of providing of new signalling, two new crossing loops and a new
teams with proven local and international light rail delivery stabling facility, enabling more frequent and reliable
and operations experience. Transport Access Program (TAP) train services for passengers between Melbourne and
Warrnambool.
Key services include: TAP is an initiative driven by Transport for NSW
Downer partnered with Rail Projects Victoria to
(TfNSW) to improve and enhance access for all
Track construction Safety assurance and deliver the entire turnkey solution for this important
commuters.
project.
Light rail systems engineering Downer has been helping TfNSW deliver TAP since
Downer has one of the largest in-house Rail Systems
Depots Rail maintenance 2013, designing and constructing train stations and
Engineering teams in Australia and we are proud to
transport interchanges as well as upgrading existing
Station construction Civil bring our unique rail systems capability to self-
facilities to meet Disability Discrimination Act and
and upgrades Bridges and structures perform the complex end-to-end signalling design,
Building Code of Australia requirements. Downer draws
delivery and commissioning of the project.
Overhead line equipment Specialist in complex on our experience implementing efficient possession
management in live rail environments, developing
Rail signalling design contract types.
effective urban access for the community, enhancing
and install amenities in high-profile and heritage-listed sites, and
improving accessibility across all modes of transport.
10 Downer GroupWhat we do
Power
solutions
Auckland City Rail Link (CRL) As one of Australia’s largest and most Key capabilities:
Downer, as part of three joint ventures – Downer Soletanche Bachy experienced contractors delivering power
Transmission lines
(CRL C1), Connectus (CRL C2) and Link Alliance (CRL C3, C5 and systems projects nationally for both utility
C7) – is delivering three of Auckland’s City Rail Link projects, the and private developers, we have long- Substations
largest transport infrastructure project ever undertaken in New standing relationships with electricity Renewables
Zealand.
transmission networks. We have capability Engineering services.
The City Rail Link is a 3.45 kilometre twin-tunnel underground
to deliver renewables to connect and
rail link, up to 42 metres below the city centre. This is transforming
the downtown Britomart Transport Centre into a two-way through- upgrade the capacity of the existing
station, which better connects the Auckland rail network. The City network infrastructure. Eyre Peninsula Link
Rail Link is currently due for completion in 2024.
Having one of the largest power systems In May 2021, ElectraNet awarded
Downer played a 50 per cent role in each of the joint ventures Downer a contract to construct the new
delivering the CRL C1 and C2 projects, providing project
design houses within Australia, Downer’s
270 kilometre, high-voltage transmission
management, technical expertise, functional support and delivery expertise is often engaged early to employ line across the Eyre Peninsula.
of civil and building works with a combination of direct and our construction knowledge for large
The existing transmission line powering
subcontract workforce. For C2, construction included rail tunnels scale, complex infrastructure projects the region is more than 50 years old, so
built in the CBD 18 metres below street level. C1 involved lifting providing a full end-to-end service of careful planning was essential to ensure
the 100-year-old Central Post Office building, underpinning and
design, procurement, project management, the new line will meet the region’s current
cutting off a large proportion of original foundations to allow for
construction, commissioning and complete and future needs.
constructing the CRL tunnels underneath the building.
operations of substations, transmission lines, The project includes a new 262 kilometre
Downer is a 30 per cent joint venture partner for the CRL C3, C5,
double-circuit 132kV transmission line
C7 works, providing similar management, technical and functional solar farms and wind farms.
from Cultana to Port Lincoln via Yadnarie,
support along with supervisory and delivery workforce for the civil,
Downer has successfully delivered over with substation upgrades at Cultana,
building and rail works. Downer also provides people and support
3GW of renewable generation capacity, Yadnarie, Port Lincoln Terminal, Wudinna
for the associated rail systems work.
and Middleback.
Downer also holds a 30-year maintenance contract for the including the largest installed Battery
The new line is expected to be energised
three new stations being built as part of CRL, with a Downer Energy Storage System, the 30MW system by the end of 2022.
maintenance team embedded into the CRL C3, C5, C7 delivery in Ballarat, Victoria.
joint venture.
Downer Group 11What we do
Utilities
Downer offers a range of services
for the utility sector, incorporating
traditional power and gas, water
and technological communications
services.
Power and gas AusNet Services
Water services
Downer has long-term relationships with power We are a leading provider of asset management
Downer’s partnership with AusNet Services
and gas customers to undertake full operational stretches back to January 2000, when AusNet and asset maintenance services, supporting our
and maintenance services. Our services include awarded Downer a contract to operate and customers across the full asset lifecycle, from
fault response, design, planning, maintenance, maintain various aspects of their electricity conceptual development through to design,
construction, inventory management, inspection, distribution network. The relationship has evolved construction, commissioning and into operations
significantly over the ensuing two decades from
patrol and decommissioning of customers’ existing managing contracts to becoming a trusted delivery and maintenance.
network assets. partner for AusNet. In 2004, the relationship grew Our services include design, construction,
as AusNet awarded another contract to Downer
We also augment and deliver new network operations, maintenance and meter reading
for the operation and maintenance of its gas
assets including the design, construction and distribution network. In 2019, Downer became across water and wastewater treatment, water and
commissioning of transmission towers and AusNet’s delivery partner responsible for the 24/7 wastewater networks and biosolids management.
pipelines, substations and city gates, new customer operation and maintenance of AusNet Services’
electricity distribution network. We collaborate with our customers to manage their
projects and connections in estates, commercial assets, so they create community benefits that are
and residential environments, as well as metering Powerco sustainable, innovative, cost-effective and provide
technology for efficient energy consumption. value to all stakeholders.
In New Zealand, Downer has provided electricity
Our services are supported by field mobility network maintenance, 24/7 fault response and
capital works for Powerco in the North Island We have a demonstrated track record of delivering
technology that fully integrates our customers’ our core services in long-term partnerships for key
since 2014. The 24/7 fault response provides
enterprise resource planning to field devices to coverage for all faults due to service life expiry, customers.
ensure all activities are recorded in real-time, storm and high wind loads, earthquakes and
resources are utilised with maximum efficiency and snow, and vehicle-power pole incidents. Other In Australia, key customers include Logan Water,
the dispatch of faults or priority works is allocated works include capital projects, high load Urban Utilities, Melbourne Water, Icon Water, Sydney
to secure full restoration of supply within minimum supervision, network switching and operation Water, City West Water and Yarra Valley Water.
including third party switching, defects and Key customers in New Zealand include Auckland
timeframes. investigation into lines down. In March 2021,
Downer completed the largest program of capital Council, Whangarei District Council, Tauranga City,
Our performance on the network is benchmarked Western Bay of Plenty District Council, Southland
works for Powerco to date, supporting our
at an activity unit level, repeatedly demonstrable customer to meet its regulatory obligations District Council, Queenstown Lake District Council,
and assessed against continually improving key with the Commerce Commission. Horowhenua Alliance and Watercare.
performance indicators.
12 Downer GroupLogan Water Partnership Technology and NBN
communications services
In 2020, Downer was awarded a five-year contract Downer has been a key long-term delivery
to partner with Logan City Council (LCC) in the Downer is a leading provider of end-to-end partner for nbn™, contributing to the deployment
Logan Water Partnership to deliver planning, telecommunications services and new energy of the NBN footprint with the completion of
design, delivery and program management services solutions. We offer integrated design and network infrastructure, servicing approximately
for water and wastewater assets for the City of 1.8 million premises. Since 2012, Downer has
construction expertise, as well as network
Logan in South East Queensland. This is the third delivered contracts across all fixed network
alliance model that LCC has entered into with operations and maintenance capabilities across technologies within the Multi-technology Mix,
Downer, underlying the mutual trust and respect critical infrastructure network owners within the including Fibre to the Premise (FttP), Fibre to the
we share. telecommunications, water, power and transport Node (FttN), Fibre to the Curb (FttC) and Hybrid
sectors. Fibre Cable (HFC).
Watercare
Downer delivers efficient and safe water supply to As one of the largest construction and Chorus
1.25 million Kiwis in New Zealand. Key customers in maintenance service providers of fixed and wireless Downer has been a primary service provider
New Zealand include Auckland Council, Whangarei telecommunications infrastructure in Australia and to Chorus since 2000, entrusted with the
District Council, Tauranga City, Western Bay of New Zealand, Downer has established a reputation care and guardianship of its critical network
Plenty District Council, Southland District Council, infrastructure. Downer is managing the design,
Queenstown Lake District Council, Horowhenua
as a trusted delivery partner supporting our construction, maintenance, installation, network
Alliance and Watercare. customers through network lifecycle evolution. rehabilitation, customer installation activity,
The Watercare contracts make Downer the logistics and supply of Chorus’ copper, fibre and
We provide new energy solutions across residential,
largest three waters (storm water, drinking water radio networks in various parts of New Zealand,
commercial and industrial sectors including solar including the Chatham Islands. Downer also
and wastewater) service provider in Auckland’s
north-western region. photo-voltaic systems, energy storage and electric manages all Chorus’ engineering services work,
vehicle charging infrastructure for both private safeguarding the exchanges to keep networks
vehicles and public transport authorities. operating in all conditions.
Metering services Our core, in-house capabilities are in engineering
The Skilltech business provides manual metering, services (civil, structural and electrical), site
digital metering and field support services to power, acquisition, stakeholder engagement, design
gas and water utilities in major cities, regional services (fibre, copper, radio frequency, solar
centres and rural areas across Australia. and energy storage), construction and program
management. We also operate a 24/7 Technical
Covering domestic, commercial and industrial Operations Centre, providing national support to our
markets, Skilltech is known for delivering safe, customers in the operations and maintenance of
innovative and cost-effective solutions for our their networks.
customers.
We lead the way in delivering rapid response field
teams to provide metering services, technology
solutions, data capture/monitoring, auditing and
informational insights that improve customer
outcomes.
Downer, along with our partner Secure Meters,
is accredited with the Australian Energy Market
Operator (AEMO) as a metering coordinator,
metering provider and metering data provider.
City of Gold Coast
Skilltech has been a key partner for City of Gold
Coast since 2016, delivering holistic metering
services including meter reading, meter
replacement, metering projects and auditing, as
well as collaborating on smart metering concepts.
Downer Group 13What we do
Defence
Downer and its ancestor companies have
been working with Defence since 1941. Today,
our defence business – Downer Defence –
delivers a range of services to the Department
of Defence, the Australian Defence Force
(ADF) and Commonwealth agencies, including
national security.
Downer is a sovereign Australian company that Downer Professional Services Base and Estate Management
delivers genuine Australian Industry Capability Downer Defence has a large and established Downer Defence has a long heritage in supporting
for Defence. Professional Services business that provides critical the smooth running and upkeep of Defence bases
As an integrated services company, Downer’s support and advice to both Defence and national and military precincts including:
service lines support the entire military capability security agencies. Downer Professional Services Airfields
lifecycle with a heritage of successful delivery delivers complex projects and programs and is
across Defence, national security organisations, specialised in the introduction of systems and Naval bases
the major primes and other government agencies. security sensitive capabilities. Barracks
In 2021, Downer merged its Defence offerings into With 900 in-house and key small and medium Accommodation precincts
Downer Defence, composed of three arms: Downer enterprise partner resources, Downer Professional Military training ranges
Professional Services; Base and Estate Management; Services works on behalf of the Commonwealth
and Estate Development and Base Upgrades. Education precincts.
to provide:
As an Australian Defence Magazine (ADM) Base and Estate Management provides asset
Above-the-line services management, facilities maintenance, engineering
Top 10 Defence Contractor, Downer is a proven and
trusted long-term partner, committed to growing Strategic procurement advice and condition assessment as well as a large range
Australia’s Defence industry with the participation Workforce planning of support and operational services to the ADF. This
of small-to-medium enterprises. Downer Defence business manages more than 170 military bases
Supply chain development and management
executes complex projects across the Land, Sea, across Queensland, ACT and New South Wales,
Business case development as well as the high security Headquarters Joint
Air, Cyber, Space and Key Enabler domains. Acting
as either a prime contractor, managing contractor, Cybersecurity strategy and advice Operations Command (HQJOC) installation.
subcontractor, joint venture partner or through our Managed solutions.
Major Service Provider (MSP) consortium, Downer
has successfully delivered Defence projects to
Defence’s Estate and Infrastructure Group (E&IG),
Chief Information Officer Group (CIOG) and
Capability Acquisition and Sustainment
Group (CASG).
14 Downer GroupEstate Development
and Base Upgrades
Downer has been building and upgrading new
infrastructure on ADF bases since 1968. Downer
Defence’s Estate Development and Base Upgrades
business currently delivers a range of project
management, program management and hands-
on delivery of infrastructure to Defence locations.
Unlike traditional project managers, Downer
Defence takes a whole-of-life perspective by
approaching base upgrades from a sustainment
perspective as well as the traditional build, cost,
program and quality lens. The pinnacle of Estate
and Base Upgrades work is its managing contracts,
where it acts on behalf of Defence to perform
design and options analysis for user groups before
engaging and managing Downer capabilities and
subcontractors to perform major redevelopment
works.
ARMY
Downer Group 15What we do
Facilities and
asset services
We are a leading provider of end-to-end
facilities management and asset lifecycle
support services across Australia’s critical
social and economic infrastructure.
Downer is the largest integrated facilities Relationships are at the heart of our success.
management service provider in Australia and New Developing partnerships that are flexible and aligned
New South Wales Land and Housing
Zealand. with our customers’ business strategy means we
Corporation (LAHC)
can continually improve our services and customer Since 2002, Spotless has shared a long-
Our customers depend on us to provide essential term partnership with LAHC, delivering
services for their businesses across a diverse range outcomes.
asset services maintenance for the LAHC
of industries. We are future-focused and continue to invest in as part of a five-year contract.
We deliver more than 100 integrated facilities developing innovations that deliver efficiencies for
our customers and support them in reducing their Under the contract, we maintain over
services for more than 1,000 customers across
environmental footprint. 24,000 social housing properties,
government, education, healthcare, aged care,
including maintenance, capital works and
power, oil and gas, industrial and marine sectors, Proven long-term partner restoration/heritage works.
stadia and venues.
With 16 Public Private Partnership (PPP) projects The services are provided to residential
Our workforce is diverse with highly trained teams across the healthcare, education and leisure sectors, properties across three regions in New
delivering services across the spectrum: from we are known for our customer focus, the quality South Wales – Central Coast, Inner West
frontline soft services in high risk settings to high- of our service delivery and professionalism of our Sydney and the Illawarra.
end hospitality in iconic venues, from mechanical people.
HVAC and construction services for government to
highly complex technical engineering, maintenance, Government
projects and shutdown services in heavy industry. We provide property and facilities management
Our technical capability and extensive geographical services for government departments, agencies and
footprint in this area sets us apart from our authorities at the federal, state and municipal level.
competitors in delivering shutdown, turnaround, Our streamlined approach to asset management
outage services and brownfield capital works to systems works to move maintenance from ‘reactive’
customers around Australia. to ‘planned’ spends. This allows our customers to
better understand the costs of upkeep and extend
the life of their assets – and significantly lowers
long-term maintenance costs.
16 Downer GroupHospitality excellence, investing in systems and applying
innovative technologies that provide value for Royal Adelaide Hospital
Downer provides hospitality services to the aged
care, education, healthcare and stadia sectors our customers including comprehensive data The Royal Adelaide Hospital uses
around Australia. With a strong commercial focus inventory systems and real time location services. state-of-the-art clinical and support
and specialist experience, we work closely with our Sustainability is a key feature of asset maintenance technologies in running one of Australia’s
customers to ensure our solutions fit their food, with a focus on energy efficient solutions as well largest and busiest hospitals. Downer
delivery and budget requirements. as water conservation and monitoring services for delivers 15 essential facility management
grounds and garden maintenance. services around the clock at the Royal
We manage iconic stadia and venues across Adelaide Hospital and technology plays
Australia and New Zealand, and work to create an important role in supporting hospital-
experiences that ensure the comfort and Healthy School Lunches program wide services that include:
satisfaction of everyone who enjoys our
Our team provides healthy lunches for
hospitality services. Online real-time systems to allocate
26 schools across Tāmaki Makaurau, in
the closest, available and skilled staff
Health and Education the Henderson/Massey, Maungakiekie/
member upon request
Tamaki, and Orakei districts in Auckland.
The Health and Education team delivers facility Robotic vacuum cleaners and
management services to hospitals, aged care We produce and deliver 8,000 lunches per automated scrubber for cleaning floors
facilities, primary/secondary/special needs schools, day. Our menus are inclusive, with specific
A highly sophisticated meal
student accommodation and tertiary educational menus for halal, gluten-free, vegetarian,
management system ensuring dietary
facilities in capital cities and regional centres across and a range of other requirements such
requirements are delivered accurately
Australia. as accommodating specific food allergies,
and to best practice standards
This ensures that no child misses out on
These facility management services include: Robotic Automated Guided Vehicles,
lunch, helping address food insecurity for
catering services, cleaning, portering, patient which are used to transport food, linen,
8,000 students every day.
support, security services, grounds and gardens waste and stores throughout
maintenance, car parking, and whole-of-life asset the hospital.
management services.
With a 40-year history in these sectors operating
as Spotless, our focus is to deliver operational
Downer Group 17What we do
Facilities and
asset services Photograph courtesy of Santos
Power and Energy Downer and CS Energy Asset
We provide mechanical services, high and low
Downer is one of Australia’s most experienced asset voltage electrical, scaffold, rope access, blasting and
Management Alliance painting for major bulk export seaports and airports,
maintenance providers in the power and energy In 2019, Downer and CS Energy formed the
sector, delivering services to oil, gas and power as well as for customers across the chemical
relationship-focused Asset Management manufacturing, industrial manufacturing and mine
generation customers around the country. Alliance (AMA) to provide overhaul and operations sectors.
Downer delivers over 130 shutdowns each year, capital works services at the Callide and
including major and minor shutdowns and forced Kogan Creek power stations. The AMA Our specialised national electrical services team
outages. Our skilled teams also provide specialist works collaboratively to scope, plan and delivers electrical manufacturing, construction and
services in pressure welding, scaffolding, turbines, execute shutdowns across both sites, maintenance services including switchboard and
generators and mechanical engineering. working together to drive safe, reliable, substation manufacture.
cost effective and timely outcomes. The
We provide maintenance and outage services
Alliance delivered the first joint outage
essential in running Australia’s power stations, BHP Australia
program in 2020.
servicing customers that supply 80 per cent of Downer has worked with BHP for over 50
the National Electricity Market (NEM), and directly years, supplying maintenance, shutdown
maintain more than 18 GW of generation for the
Industrial and Marine services and sustaining capital works to
NEM. projects across the Western Australian
Downer has over 50 years’ experience providing
In the oil and gas space, we provide maintenance, Iron Ore, Nickel West and Olympic Dam
maintenance, turnaround, shutdown and sustaining
shutdown, turnaround and outage services, and assets. We work closely with BHP to plan,
capital programs for industrial and marine
offer end-to-end asset management services for prepare and deliver maintenance events
operations around Australia.
customers in Coal Seam Gas and Liquefied Natural and major projects, including the assembly
Gas industry, as well as terminals, refineries and We operate across the iron ore, minerals and metals, of an electrostatic precipitator at Olympic
petrochemical plants. bulk materials handling and processing sectors to Dam in 2017.
deliver planning, scheduling and execution of major
mechanical and electrical maintenance programs
of work.
18 Downer GroupWhat we do
Our other
services
Minerals processing Non-residential building Asset management
Mineral Technologies is a truly global business, Building projects in New Zealand are Downer is a leader in asset management across
with operations servicing customers throughout delivered under our Hawkins brand. Hawkins Australia and New Zealand with many long-term
the world. The head office, manufacturing and is New Zealand’s leading construction business, asset and data intensive projects managed by
full-scale metallurgical test facility is based at delivering unique transformational projects our experienced teams. Downer’s Asset and
Queensland’s Gold Coast, with engineering and across a variety of sectors including education, Data Management Office (ADMO) promotes
support teams in Brisbane, Perth and Adelaide. health, airports, commercial office buildings and best practice and continuous improvement in
Worldwide, the business also has operations heritage restorations. asset management and data analytics to improve
in South Africa (Richards Bay), North America Hawkins leads the industry in civic projects lifecycle management, reliability and return
(Florida, USA), South America (Belo Horizonte, including art galleries, event centres, stadiums on capital, and deliver better outcomes for
Brazil) and India (Kolkata, Kochi and Goa). This and community facilities. Complex projects, such our customers.
supports our vision of being the leading global as the restoration of the earthquake-damaged We are committed to ensuring our Group business
provider of sustainable, responsible and ethical Christchurch Town Hall (pictured above, bottom systems are aligned to ISO 55001 – the global best
mineral separation solutions. right), are Hawkins’ specialty. practice framework for asset management.
Focused on technological advancement, Certifications include: Sunbury water treatment
we provide our customers with innovative and plant; Sydney Waratah and Waratah Series 2
cost-effective process solutions for a wide range rollingstock fleet, simulators and rail depot
of fine minerals, including iron ore, mineral sands, facilities; numerous road network asset
silica sands, coal, chromite, gold, garnet, rare management systems across New South Wales
earths, tin, tungsten, and tantalum. and Victoria; Orange Hospital and associated
health services; Auckland South Corrections
facility; Victorian schools education facilities;
and a Finance industry data centre. Downer
has also been awarded Australia’s first accredited
ISO 41001 certification for Facility Management
for the Southbank Education and Training
Precinct contract.
Downer Group 19Our approach
Zero Harm, health,
safety and environmental
sustainability
Zero Harm is embedded in our culture and is fundamental
to our future success of delivering on our promise to create
and sustain our modern environment. We are committed to
achieving our goal of Zero Harm.
At Downer, Zero Harm means sustaining a work Achieving Zero Harm requires strong leadership and systems (ISO 45001) and environmental
environment that supports the health and safety relentless commitment through: management systems (ISO 14001). We also adhere
of our people, and conducting our operations in Leadership: we understand, listen, set clear to other third-party standards and guidelines, as well
a manner that is environmentally responsible and as customer specific requirements on a project-by-
expectations, develop and involve our people,
sustainable. project basis and ensure that we meet all applicable
actively care, and act with integrity
Our Zero Harm culture is built on leading and licence and regulatory conditions.
Culture: we have an aligned set of values
empowering our people. throughout our organisation that inform and Our management system is reviewed regularly,
We focus on understanding, controlling and verifying empower our people. Our people at all levels are undergoing internal and external audit to ensure that
to effectively manage risks that have the potential to actively involved and accountable for our Zero effective controls are maintained and opportunities
cause serious harm to our people, the environment Harm performance for continuous improvement are identified. We have
or the communities in which we operate. We placed a strong governance charter on Zero Harm to
Systems: our approach is simple, effective, ensure the strategy and performance is developed,
are committed to rethinking and improving our robust and consistent across our business
processes, continuously improving our management monitored and refined.
systems, applying lessons learnt, and adopting Hazards: by understanding the hazards and Our Zero Harm Management Framework, Cardinal
and adapting practices that aim to achieve zero risks that arise in our operations at all stages of Rules and Environmental Principles are critical to
work-related injuries and unintentional harm to the the work, with a priority focus on critical risks engaging our employees and broader stakeholder
environment. and activities, hazards are identified, the risk groups and to meeting our Zero Harm commitments.
pathways assessed, controlled, monitored, and
Our approach to Zero Harm and associated the implementation and effectiveness of these
performance is a market differentiator for Downer measures confirmed
as it enables us to work safely and environmentally
responsibly in industry sectors where there are Actions: we learn from our experiences and do
inherent hazardous environments. what we say we will do, translating Zero Harm
theory into good work practices.
We firmly believe that any injury or environmental
Downer has a Zero Harm management system
incident is unacceptable and preventable. In
which is certified to the international standards
everything we do, Zero Harm is our top priority.
for occupational health and safety management
20 Downer GroupSustainability (IPCC) assessment of the science related to climate refined project management processes and
change. We recognise the opportunities that this collaborative approach help us deliver services while
Downer is proud of the role we play in creating
presents, are committed to transitioning to a low maintaining the primary focus of Zero Harm.
sustainable cities and improving the quality of life
for millions of people. carbon economy, and pride ourselves on developing For further information, refer to Downer’s
industry-leading, environmentally sustainable Sustainability Report and Annual Report which
Our customers trust us to deliver services that will solutions for our customers. include disclosures in response to climate change
have a direct impact on their customers. With our
In 2019 we set ambitious long-term GHG and the Taskforce on Climate-related Financial
services impacting so many lives every day, the
emissions reduction targets. We committed to the Disclosure recommendations.
sustainability of our operations is paramount – for
our people, our partners, our shareholders, our decarbonisation of our absolute Scope 1 and 2
customers and their customers. GHG emissions by 45-50 per cent by 2035 from Sustainability Linked Loan
a 2018 base year, and to being net zero by the In December 2020, Downer completed a
At Downer, sustainability means sustainable and second half of the century. In 2021, we tightened this new $1.4 billion syndicated sustainability
profitable growth, providing value to our customers, commitment to being net zero by 2050. Downer linked loan facility.
delivering our services in a safe and environmentally remains focused on developing solutions to reduce
responsible manner, helping our people to improve our energy consumption and greenhouse gas The facility is underpinned by KPI
themselves and advancing the communities in emissions as well as those of our customers, while at metrics relating to Downer’s greenhouse
which we operate. the same time increasing our cost competitiveness. gas emissions reductions and social
Sustainability is integrated into Downer’s business sustainability (being cultural awareness
Our ability to manage the impacts of our activities
strategy and shaped by our four Pillars: Safety, and mental health and wellbeing training
on the environment and communities in which we
Delivery, Relationships and Thought Leadership. of Downer employees) that, if realised,
operate is fundamental to our ongoing success.
Our commitment to the environment and will lead to a reduction in borrowing costs
We continue to cultivate robust environmental
sustainability are outlined in our Environmental under the facility.
management systems and resource efficiency
Sustainability Policy, which supports Downer’s programs to sustain the natural and built These sustainability KPIs are unique
Purpose to create and sustain the modern environment for future generations. to Downer and reflect our continued
environment by building trusted relationships commitment to sustainability performance
with our customers. We recognise that working on critical infrastructure
is like no other project. This is why our passionate and investment in our people.
Downer supports the Paris Agreement and accepts health, safety and environment conscious culture,
the Intergovernmental Panel on Climate Change
Downer Group 21Our approach
Community
Our people support
We strive for inclusiveness for our Downer is committed to supporting
diverse workforce of 43,000 people and the success of the communities in
aim to build a flexible work environment which we operate, by fostering and
where our people are fulfilled and maintaining enduring relationships
challenged. built upon trust.
Downer is a people business. Our people viewpoints and critical thinking are what allow our We have a commitment to open and transparent
make Downer what it is today and what it will be business to continue to innovate. communication and recognise our responsibility to
in the future. Our large government customer base is also contribute positively to society.
It’s Downer’s people who deliver our services, fully committed to cultural inclusion, with many of In addition to providing local employment
build trusted relationships with our customers and our projects reporting diversity data on a quarterly opportunities, Downer is focused on making a
enhance Downer’s reputation as industry leaders. basis to customers for governmental reports. difference through partnerships, sponsorships,
For us to deliver the best possible outcomes for our We are committed to empowering our people to philanthropy and local community donations.
customers and communities, we need a workforce find innovative, safer and more efficient ways of Key initiatives supported include:
that is diverse, capable and engaged. working and we support their development with
We are committed to investing in our people, effective and innovative training to help build the Corporate social responsibility
supporting their wellbeing, and promoting a flexible, right skills for future success. Beyond Blue: Major Partner, to help support
inclusive and diverse work environment where our We employ, develop and promote people based the mental health of more people in Australia
people are fulfilled and challenged. on merit. Our practices, processes and systems Wall of Hands: Supporter of the Australian
We aim to improve our people and offer them rich are developed to empower equitable and fair Literacy & Numeracy Foundation’s (ALNF)
career development opportunities. We do this by treatment. We do not tolerate any form of unlawful annual fundraising initiative since 2013. The
ensuring they have the right skills, are provided discrimination, harassment or bullying, and our ALNF works with Indigenous communities and
opportunities to develop new capabilities, and are employees are trained to recognise and mitigate is dedicated to raising language, literacy and
surrounded by a healthy workplace culture that is potential bias towards any employee. numeracy standards in Australia
collaborative and supportive. We provide competitive remuneration and AVEC: Founding Member of Australian
We believe all our people should have the employee benefits to reward our people for their Veterans Employers Coalition (AVEC), which
opportunity to thrive and fulfil their potential in proficiency and dedication to delivering our connects transitioning service members,
an inclusive and diverse workplace. business strategy and sustaining our long-term job-seeking veterans and their partners with
success. Our remuneration approach is intended Australia’s largest community of employers
Our overarching Diversity and Inclusion strategy to motivate our people to embrace Downer’s
is to foster an inclusive culture. We aim for a Workplace Giving Australia: Downer has
Purpose, Promise and Pillars, while also ensuring
workforce where everybody owns and celebrates partnered with Workplace Giving Australia to
we promote gender pay equity practices.
their differences, because these differences in develop a program allowing Downer employees
to make regular donations to charity from their
22 Downer GroupYou can also read
