COVID-19: A Year in Review Provincial and SHIP Perspective - Services and Housing In the Province
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COVID-19: A Year in Review
Provincial and SHIP Perspective
In 2020, the COVID-19 pandemic changed our lives. While many were locked down through Provincial stay at
home emergency orders, SHIP staff led the charge to fight the spread of the virus and support our clients and
communities that have been most affected.
This is a year that put us to the test, but we have risen to the challenge with compassion, dedication, resilience
and innovation. SHIP has done so much to fight COVID-19 and we are amazed and proud when we look back
at our collective accomplishments.
In this “2020 year-in-review”, we look back, month by month, at the many initiatives, projects, and campaigns we
implemented. It is remarkable to look back and realize the many different ways SHIP staff have responded to
the pandemic. Staff worked to support all of our diverse communities as the crisis unfolded. As an organization,
we pushed for equity and continued to keep our doors as open and as safely possible to ensure services
continued in underserved communities. While the pandemic persisted, it shone a light on inequities faced by
marginalized populations. SHIP pivoted services to be able to continue to provide much-needed supports, while
also continuing to pursue our long-term strategic opportunities to emerge from this crisis as a stronger company.
YEAR IN REVIEW
1
Month Case Count Provincial Info / Response SHIP Response
(1st day of the month)
JANUARY First presumptive case is reported in Ontario (and SHIP staff monitor the news from provincial and federal
Canada). His wife becomes the second case government as well as international incidents
FEBRUARY a fifth diagnosis in province: a woman in her 60s. Her Increased fitting of N95 masks for SHIP nurses
husband catches virus from her, becoming first Sent out messaging to staff regarding proper hand
human-to-human transmission in province. hygiene and tips for staying safe
Increased cleaning protocols for high touch point areas
Requested that staff update ERLs
MARCH Ontario also Province announced that publicly funded schools March 11th All Staff communications begin with the first
announces 17 new across the province closed for two weeks following providing staff with SHIPs action
cases of COVID-19, March break. March 16th SHIP activated our Crisis Management Team
bringing the total Canadians out of the country are strongly urged by (CMT) - meetings held 5 days per week
number to 59. the federal government to return home SHIP pivots to Virtual work where possible, face to face
The province recommends the closure of all for those clinically necessary
recreation programs, libraries, private schools, Programs modified, closed or open
daycares, and churches and other faith settings, as SHIP Dashboard created which monitors services, sites,
well as bars and restaurants, except those that offer supports and staffing levels
takeout or delivery. Created Clearing House designate and an internal
March 17, Ford declares a state of emergency while Situation & Response Guide which provides clarity on
ordering some business to be closed, including the response to various COVID related scenarios
daycares, bars and restaurants, theatres and private Each department developed their Business Continuity
schools. Plans in response to COVID
Ford orders the closure of all non-essential SHIP developed and activated our COVID-19
businesses across the province for 14 days. Pandemic Plan. The objective of this plan:
The Ford government issues an emergency alert to 1. Provide direction to respond effectively
people’s phones in an attempt to warn recent 2. Create readiness and strengthen pandemic
travellers to self-isolate for 14 days. preparedness
The province announces that Ontario schools will 3. Minimize the risk of transmission in order to contain
remain closed until at least May. or reduce the spread of the virus; and
4. Minimize the impact of the pandemic on the
communities we support.
APRIL 2392 in Ontario Ontario extends the state of emergency for another Held first Monthly Town hall
307 in Peel four weeks and pledges further resources to long- Redeployed staff to critical service areas through SHIPs
term care homes, which have become the epicentre Service Response Strategy developed
of the crisis SHIPs first Recovery Site opened for homeless
Ford provides the framework in which he will reopen individuals who are COVID+
the province although he does not commit to a date Pandemic Pay
for when it will get underway. Enhanced PPE procurement, storage and tracking and
developed COVID specific PPE training (Dos and Don’ts
and PPE Matrix)
Developed isolation process for staff or clients who need
to isolate away from their current residence
YEAR IN REVIEW
2
Month Case Count Provincial Info / Response SHIP Response
(1st day of the month)
MAY 16,187 in Ontario Emergency orders are extended for the third time. #weareinthistogether
2456 in Peel Ford provides details on the province’s first stage of Introduced SHIP cares, that looks at and addresses the
its “Phase 2: Restart.” Some businesses are allowed whole needs of staff
to open on May 16 including campgrounds, marinas Launched the Teams group Coping with COVID
and golf courses. A lengthy list of other businesses SHIP Developed a Recovery Committee, which meets
will be allowed to get underway. two times per week. The purpose of the Recovery
The Ontario government says an in-class school Committee is to move from a Pandemic response to
year will not be able to recommence during the strategic planning in order to return to normal service
pandemic, however, online learning will continue. levels and operations
Canadian Armed Forces teams deployed to five of the Ramped down on CMT meetings to three times per week
province’s worst-hit long-term care homes Reconfigured RMST space to staff Hoteling desks
Ontario government says it is extending all current
emergency orders until June 9.
Province announces that chiropractors, dentists,
massage therapists, optometrists, homeopaths and
psychologists can see patients.
JUNE 27,859 in Ontario Ontario’s state of emergency extended by 28 days CMT Meetings changed from three times per week to
4,749 in Peel Ontario announces that some regions of the province two times per week
will enter Stage 2 of its COVID-19 recovery plan. Developed SHIPs Commitment to Safety which
Toronto, Mississauga and Hamilton are among the outlines staffs individual responsibility for health and
areas which are excluded. safety expectations
Province announces “cautious” restart plan to allow Developed Virtual Programming Committee
visitors back into long-term care homes. 30% of clients seen Face to Face, 70% virtually
Toronto and Peel Region permitted to enter Stage 2
of the province’s recovery plan. Windsor-Essex
remains alone in Stage 1.
JULY 35,370 in Ontario Ontario extends emergency orders until July 22. Staff Survey regarding SHIPs response to COVID
6,250 in Peel Some of the province will enter Stage 3 of the second distributed
phase of its recovery plan on July 17. The Greater COVID-19 Web-Based Risk Screener
Toronto Area, Hamilton, Niagara, Haldimand-Norfolk,
Lambton and Windsor-Essex are left in Stage 2.
By the end of July, Toronto and Peel Region can
move into Stage 3
AUGUST 39,075 in Ontario Ford government announces it is extending Received first round of LHIN Emergency COVID
7028 in Peel the emergency pandemic orders until Sept. 22. Funding: 160 cell phones; 30 tablets to support 160
clients
Signage through out office (max occupancy per office)
Planning School reopening
Work to Zero Safety Program Launched
YEAR IN REVIEW
3
Month Case Count Provincial Info / Response SHIP Response
(1st day of the month)
SEPTEMBER 42,309 in Ontario The Province announces a pause in loosening any SHIP developed a recovery framework to address Post
7,641 in Peel more restrictions for Re-opening our Province. COVID-19 Recovery. This framework provided
Ontario reports 700 new cases of COVID, marking a measures in three tiers as it relates to support, staff,
new record for the most daily infections ever services and sites and was informed by Ontario’s
recorded in the province. Framework
Ford declares that the province is officially in the 60% of clients seen Face to Face, 40% virtually
second wave of the pandemic (Sept 28)
OCTOBER 52,248 in Ontario Ontario announces province-wide mask policy as well SHIP develops our COVID-19 Fall (Second Wave)
9707 in Peel as restrictions on number of patrons in social Preparedness Plan. The purpose of the plan was to
facilities. identify, prevent and respond to scenarios in order to
New restrictions are put in place for Toronto, Peel protect clients, staff and our larger communities. The
Region and Ottawa amid rising coronavirus cases plan will also:
Ontario reports over 1,000 new cases of COVID-19 o contain COVID-19, with a goal of Working to Zero
for the first time. o maintain continued timely access to support
o deliver service to clients in IPAC-appropriate
spaces
Staff Survey regarding SHIPs response to COVID
Each department refreshed their Business Continuity
Plans in response to COVID
Received second round of LHIN Emergency COVID
Funding: funding for upgraded laptops for staff to
enhance Virtual care
Developed Virtual Programming Framework
Working Remotely program deployed
75% of clients seen Face to Face, 25% virtually
NOVEMBER 76,707 in Ontario The province introduces a new five-tiered, colour- SHIP refined and updated our Recovery Plan to align
14,827 in Peel coded system for determining how it will regulate our three tiered approach to the governments five tiered
areas during the pandemic. colour coded system
The province releases an updated list of which areas Lockdown Measures shared with staff
are placed in which zones in its new system. Peel is Procured the services of an IPAC Specialist to do an
alone in the red zone. audit of our head office and a congregate site. They also
The government announces it will extend current reviewed SHIP IPAC policies
orders under the Reopening Ontario Act until Dec. Developed SHIPs Congregate Setting Committee which
21 due to the coronavirus pandemic. meets weekly during Lockdown
Created Congregate Living Checklist
Held Flu Clinics
Introduced support around client adherence to masking
Recognize Burnout Awareness week
Staff provided with Wellness Kits
YEAR IN REVIEW
4
Month Case Count Provincial Info / Response SHIP Response
(1st day of the month)
DECEMBER 116,492 in Ontario Ford shares three-part vaccination rollout plan. Communication re provincial Lockdown
26,452 in Peel Pfizer’s coronavirus vaccine is officially approved for 258 days COVID free
use in Canada, with limited rollout Main office sectioned into quadrants
A personal support worker, is first to receive Pfizer’s
vaccine in Toronto
Ontario reported 2,275 new cases of coronavirus,
marking a new single-day record.
Ford announces a “province wide shutdown” to
begin Boxing Day and last for four weeks in southern
areas of province and two weeks in northern areas.
Ontario confirms Canada’s first known cases of
the U.K. coronavirus variant
JANUARY 190,962 in Ontario Province declares second State of Emergency and Communication re Stay at Home Measures – Essential
52,153 in Peel issues stay-at-home orders. staff in office only
The province issues an emergency alert reminding SHIP opened the Brampton Voluntary Isolation and
Ontarians that stay-at-home order is in effect. Recovery Site and Central Intake for all Isolation and
Recovery in Peel
Staff appreciation
58% of clients seen Face to Face, 42% virtually
STATISTICS
Impact since January 2020
217 daily briefings
116 all staff communications
11 town halls
40 weekly board status reports
2% staff tested COVID+ since March (contact source not
work related) all of whom have recovered
0.5% clients tested COVID+ all of whom have recovered
10420 Food security, wellness kits, pet kits, masks and
clothing provided to 4219 clients
YEAR IN REVIEW
5YEAR IN REVIEW
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