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Report fault on sky internet

Update: Sky has confirmed the issue has now been resolved. A Sky spokesperson told Metro.co.uk: ‘We have now resolved the issue affecting Sky Broadband. We’re sorry for any inconvenience this may have caused.’ Original story: Sky’s broadband service has gone down across parts of the UK knocking angry customers offline. The issues began at
approximately 3pm today, August 4 and are affecting people in London and Cardiff. However, other reports have flooded in from different areas of the country. ‘Down in Bournemouth. Looks like their DNS servers have messed up somewhere,’ Sky customer ‘Kels’ posted on the website Downdetector. ‘Down in Surrey,’ added Phil H. ‘Down in Lincoln,’
reported Marc Pierce. Sky has acknowledged the issue and says it is working to resolve it. ‘Some customers may not be able to get online,’ the company tweeted. ‘We are currently working to resolve this. We are sorry for any inconvenience caused.’ ℹï¸​ NEW: Degraded Broadband performance. Some customers may not be able to get online. We are
currently working to resolve this.We are sorry for any inconvenience caused.— Sky Help Team (@SkyHelpTeam) August 4, 2021 The service provider has also been fielding tweets from irate customers unable to get online. Thanks for getting in touch 🙂 I’m sorry you’ve been affected by this, we are experiencing an issue across our broadband
service which is currently under investigation, our support teams will have you up and running again ASAP. I’m sorry for the inconvenience caused ^LW— Sky Help Team (@SkyHelpTeam) August 4, 2021 A Sky spokesperson confirmed to Metro.co.uk: ‘We are investigating an issue affecting Sky Broadband. We’re sorry for any inconvenience this may
be causing.’ This latest outage comes hot on the heels of one that hit Norfolk and Suffolk last week. If you are a customer and want to check the status in your area, you can do so on Sky’s website here. Follow Metro across our social channels, on Facebook, Twitter and Instagram Share your views in the comments below I’m very glad I checked on
here, after Sky have been repeatedly telling me it’s my equipment at fault (conveniently a few days after the warranty expired so I’ve had to fork out for new router etc. knowing full well it won’t fix it!) Those sneaky snakes! Sky are less than helpful, but I suppose the call handlers can’t solve the problem. I’m midway up Dartmouth Road and my
internet has never been particularly good over the last 4 years. Fingers crossed we’re all back online soon. 2 Likes Hmm my internet just vanished again… 1 Like Me too. It looks like the engineer I asked for on Tuesday is still to come. Let’s hope one of them can sort something out. I’m not sure what else we can do but continue to call Sky but that
doesn’t seem to be working 1 Like Indeed - I have just booked the third Openreach engineer visit of the week for tomorrow. Monday’s engineer wasn’t helpful but Tuesday’s gave it a good go but declared our connection to be “perfect” and said he couldn’t do anything for the whole area unless everyone contacts Sky and eventually someone will have
to put 2 and 2 together. He tried but he couldn’t do much other than test our line which was working fine at the time. I’m just going to keep calling Sky as I don’t know what else to do. 1 Like Us too at 5ish and still down… I’ve been trying to report it to Sky since Monday ? Not having a lot of luck though. Cant actually speak to anyone using the House
phone, Just get told to go to Sky.com, but there’s no where on there to report the Outage ?? I thought Plusnet were bad but at least you could eventually report to someone. Back up about 10 mins ago…but who know for how long. Attempting to escalate it at Sky and mae them aware (again!) that this is a widespread issue. That’s exactly the issue I’ve
been having too! Every number I try and every way I try to bypass the IVR i can’t get through to speak to any one. So frustrating. I think the way to get through is to get the My Sky mobile app and log into your account, then do the broadband test in the app. When if fails you might get an option to call a number - click that and you’ll bypass the
automation and be ready to be on hold for 15 mins or more… but then you will speak to someone. We tried to speak to a manager at Sky and were informed that wasn’t possible as it’s a network problem! Been reading all these messages over to Sky. I’m sure we all know what GDPR is but it’s now regularly being recited to us as a corporate mantra
about not being able to share ANY information. twitter.com . @SkyHelpTeam residents in South London are reporting widespread outages of Sky Broadband this week in the #SE23 postcode zone. See the following forum thread: se23.life/t/sky-broadban… Do you have a response you’d like to share with them? 2 Likes Yep, dowm again from around
4.45 to 6ish. Spoke to them eventually and they said I need an engineer. The next sky engineer is available on 20 October. I made it clear that this was not acceptable and we were considering leaving. An openreach engineer is due tomorrow. They think it’s a problem with our equipment, but the 71 messages above would make that quite a
coincidence. 2 Likes Maybe we’ll have the same engineer tomorrow. That will be another coincidence I am sure. 1 Like Yes i agree with you there. 71+ is no coincidence , to be fair we haven’t had too many outages on Sky but this is APITA. Lets hope they find the problem it obviously not an individual problem i wouldn’t think. Can you let us know
what your engineer has to offer?? Thanks 1 Like and we are down again.almost the same time as last night. I wonder if something is happening at FH exchange right at this time. 2 Likes Exactly what i noticed!The same time at night ♀ 1 Like I get this Yes ours went off overnight too - we have an engineer visit this morning so I’ll report back if he/she
has any information… 1 Like Just spoke to the Openreach engineer (no Sky engineer is available until the 20th). He has found no problems with the supply to the house, but acknowledges that there is something going on with Sky customers, as he has 30 Sky call outs in the Forest Hill area today and there are clearly regular widespread outages.
Contrary to Sky’s position on the phone, he can’t check the Sky equipment (only the non-existent Sky engineers can do that). He will come in and check/posisbly replace the openreach socket. They are continuing to investigate. 2 Likes Just had the engineer in - he says that our connection is good (no faults at our end). No surprise as that’s what the
engineer on Tuesday said when he left. (We did have a small issue that might have slowed our speed but nothing that would cause an outage. This was fixed on Tuesday.) The engineer thinks the problem must be some faulty Sky equipment somewhere in a box locally. He said all he can do is attempt to escalate it, and he has reported the problem back
to Sky with his diagnosis. From my point of view, now the small line fault has been corrected, I don’t think that getting another Openreach engineer here will do anything. The only thing we can do is wait for Sky to acknowledge there is a problem with their equipment locally and send someone to fix that. I think that can only be achieved if we keep
reporting the problem to Sky if it happens again. 2 Likes ← previous page next page → Sky UK Limited Telephone Number: 0800 151 2747 Sky Studios at Brentford. Image by Maxwell Hamilton. If you would like to get in touch with Sky UK Limited concerning its TV, broadband, fixed line or mobile phone services, please use one of the following
numbers below: BY TELEPHONE (FOR SUPPORT AND COMPLAINTS) Operating Hours: 8 a.m. to 10 p.m. on weekdays, and 8 a.m. to 9 p.m. on weekends Sky UK Limited Customer Service (Freephone): 0800 151 2747 Sky UK Limited Customer Service (Local Rate): 0344 241 1653 Sky TV Products Support and Complaints: 0344 241 1653 Sky
Broadband Support and Complaints: 0344 241 1653 Sky Talk Support and Complaints: 0344 241 1653 Sky TV Apps Support and Complaints: 0344 241 1599 Sky UK Limited Bills and Payments (automated): 0333 202 2133 Sky UK Limited Bills and Payments (to speak to a representative): 0344 241 1653 Sky UK Limited Account Management and
Insurance: 0344 241 1653 Sky Engineers, Direct: 0344 241 4141 Calling Sky UK Limited from Overseas: If you’re calling Sky UK from overseas, please dial +44 800 151 2747. Please note that standard local and international mobile and landline rates apply. Sky UK Limited Cancellations: 0333 202 2135 Sky UK Limited Faults: 0344 241 1653 Sky UK
Limited Installations: 0800 151 2747 * Call charges: Please note that all calls to Sky numbers starting with 0800 from landlines are free. Telephone numbers starting with 0871 are charged at 13ppm plus the operator access charge. BY TELEPHONE, TO SKY SERVICE CHANNELS Sky TV enquiries, UK and Ireland: 08442 411 411 Sky TV Apps
General Line: 0344 241 1599 Sky Id Support General Line: 0344 241 1653 Sky Mobile General Line: 0333 009 1366 BY TELEPHONE, SKY BROADBAND PRO FOR BUSINESS General Line: 08442 411 111 or 0344 824 5100 Independent Customers (UK), Sales and Support: 08442 411 411 Independent Customers (ROI), Sales and Support: 0818 719
883 Group Customers, Sales and Support: 08442 411 611 Multi Site Customers, Sales and Support: 08442 410 059 BY EMAIL If you would like to contact Sky UK Limited by email, send your email to: help@skycustomersupport.com. For business customers, please use one of the two email addresses below: BY CONTACT FORM For enquiries,
feedback or complaints, you may reach Sky using the contact form on the official site: BY POST You can send a letter to Sky UK Limited to the head office at: Sky Business Sky Central Grant Way Isleworth Middlesex TW7 5QD Inside Sky Central at Grant Way, Isleworth. Image courtesy of Sky Corporate. BY SOCIAL MEDIA Sky UK Limited is also
quite active on the social media. You may try to get in touch with them using the following social media platforms: Facebook: Twitter: YouTube: LinkedIn: Google+: skyhelp1 COMPLAINTS For subscriber complaints, please send your email to the following address: Customer Complaints Sky Subscriber Services Ltd PO Box 43 Livingston West Lothian
EH54 7DD To complain about the content of shows broadcasted on Sky, you can send an email to viewerR@sky.uk. Alternatively, you may call 03442 410 265. TIPS WHEN MAKING A COMPLAINT TO SKY UK Like most billion-pound companies with millions of customers, dozens of internal departments and thousands of employees, Sky UK Limited
has a standard operating procedure to handle the tens of thousands daily calls the company receives daily. While customers all wished for their calls to be picked up by a Sky customer service representative after the first ring, in reality, your first point of contact will be an automated menu. After filtering through the choices, you will then have to wait
for a while before being connected to a representative. The process can take anywhere where from a few minutes to an hour. As such, it is not advisable to make a call to Sky when you are busy – especially during peak hours. Otherwise, you will likely hang up in anger or impatience before your issue is resolved. Schedule your call properly and take
advantage of Sky’s late service hours (10 p.m. on weekdays and 9 p.m. on weekends). Before calling, please ensure that you have all the details of your issue close by for easy reference. Scrambling for account numbers, IDs, etc. after making the call will only prolong the call and increase the risk of failing to provide Sky will all the required
information. Accurate details will assist Sky’s representative to direct your problem to the right person or department and provide quicker resolution. You may be transferred to different representatives or department, and may need to complete several verifications and repeat your issue. Stay calm. Remember that you are not being picked, and that
the staff on the other line is equally eager to resolve your problem. Losing your temper to will not be productive. However, if you feel that Sky is unable to satisfactorily work out your problem, please ask for your case to be transferred to a manager. If the manager is also unable to resolve the issue, please send a letter of complaint to Customer
Complaints, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD. Remember to include all the facts pertaining to the matter as well as the names and responses of Sky’s representatives. For extreme cases, you have the option of seeking independent arbitration with either Ombudsman Service or CISAS. Both agencies are
experienced arbitrators and can help you to decide on the next course of action. A beautifully-decorated Sky installation van. Image by Kenneth John Brown. ABOUT SKY UK LIMITED Sky UK Limited, a subsidiary of Sky plc, is a quad play media service provider established in 1994. Formerly known as British Sky Broadcasting Limited, the company
offers broadband, TV and telephony services to 11 million homes in the United Kingdom and Ireland. The company, with presence in five European countries (including Italy, Germany and Austria), is the tenth largest media company in the world and largest in Europe. In its 2016 filing, Sky declared a profit of £1.56 billion and revenue of £11.96
billion. The Isleworth-based Sky, which currently employs over 31,000 staff, is traded on the London Stock Exchange. Sky is presently helmed by group CEO Jeremy Darroch and COO Andrew Griffith. USEFUL SKY UK LIMITED URLS: SKY UK WEBSITE: SKY plc: VIDEO: The 4 Stages of Box Sets with Idris Elba
report sky wifi fault. report a fault on sky

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