CONFERENCE 2021 6-8 October 2021 - Charity IT Leaders
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CONFERENCE 2021
6-8 October 2021
IN PARTNERSHIP WITH OUR PLATINUM SPONSORS
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We are Charity IT Leaders Charity IT Leaders is the premiere IT and digital networking group for the UK charity and not-for-profit sector. Since 2000, our mission has been to help make charities more efficient and effective through the use of their information systems, processes, and technologies. We help charities capitalise on the power of IT and digital and use it as a key driver of business change and service delivery within their sector. We support our unique community and its members to unlock the potential of IT and digital within their organisations and we provide them with opportunities for networking, knowledge sharing, and professional development. Charity IT Leaders membership is inclusive of professionals at every level within IT and digital in the voluntary sector, including senior, technical, digital, service management, and project leadership. Our aim is to support the full spectrum of IT and digital leaders as they develop throughout their careers and in particular to use our collective skills, knowledge, and experience to help build future generations of IT and digital charity leaders. We operate parts of the conference under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. Charity IT Leaders is committed to providing a safe environment for all its conference delegates, sponsors, speakers, staff and guests. Discrimination or harassment on any ground, including sexual harassment will not be tolerated. If any attendee feels they have been subject to any discrimination or harassment, they are urged to report this to the Chair or any trustee of Charity IT Leaders as soon as possible. All disclosures will be fully investigated and treated in a confidential and supportive manner. 2 Charity IT Leaders Conference 2021 #CITL2021
1 Contents 2. Agenda 4 3. Welcome 8 4. Practicalities 11 5. The Committee 13 6. Digital services 18 7. Upcoming Events 20 8. Speakers 22 9. Sponsors 39 3 Charity IT Leaders Conference 2021 #CITL2021
2 Agenda 4 Charity IT Leaders Conference 2021 #CITL2021
Pre-Event
Wednesday 6 October
17:00 – 18:00 Welcome and registration Reception
19:00 – 20:00 Pre-dinner drinks Bar
20:00 – 21:30 Members only dinner Trinity Suite
21:30 Cheese and drinks Bar
Main Event – IT Leaders Stream
Thursday 7 October
07:00 – 08:30 Breakfast Restaurant
08:30 – 09:30 Registration and refreshments College Lounge
Matt Jago &
09:30 – 09:45 Welcome address Trinity Suite
Tree Hall
Opening Keynote: To the next stage
09:45 – 10:30 Ha Cole Trinity Suite
of digital transformation journey
10:30 – 11:00 Networking break College Suite
11:00 – 11:30 Session - ASTRiiD Steve Shutts Trinity Suite
11:30 – 12:30 Meet the Supplier College Suite
12:30 – 13:30 Lunch College Suite
Modern Data Warehouses:
Integrating supporter data and
13:30 – 14:00 Rob Jones Trinity Suite
delivering data quality at speed and
scale
Enabling mission based digital
14:00 – 14:30 Harriet Green Trinity Suite
transformation for the Third Sector
Charities... CyberAware or Michala
14:30 – 15:10 Trinity Suite
CyberSmart? Liavaag
15:10 – 15:40 Networking break College Suite
5 Charity IT Leaders Conference 2021 #CITL2021
Stuart
15:40 – 16:15 Benchmarking and insights Trinity Suite
Sumner
Closing Keynote: Back to the future :
Familiar crimes with new faces and
16:15 – 17:00 Phil Davies Trinity Suite
the technology security leadership to
avoid getting stranded in the now
Matt Jago &
17:00 – 17:15 Closing remarks Trinity Suite
Tree Hall
19:00 – 19:45 Pre-Dinner Drinks College Lounge
Gala Dinner
19:45 – 21:30 Trinity Suite
Sponsored by Databarracks
Friday 8 October
07:00 – 09:00 Breakfast Restaurant
09:00 – 09:30 Annual General Meeting Trinity Suite
09:30 – 11:30 Masterclass: Putting IT at the
heart of the organisation, Putting Aarti Anhal Trinity Suite
people at the heart of IT
11:30 – 11:45 Networking break College Suite
11:45 – 12:30 The Cases for Diversity, Inclusion Chico
Trinity Suite
and Belonging Chakravorty
12:30 – 13:15 Lunch College Suite
13:15 – 14:00 Let me tell you about the birds Elizabeth
Trinity Suite
and the bees O’Neill
14:00 – 14:45 Closing Keynote Richard
Trinity Suite
Mullender
14:45 – 15:15 Closing remarks and prize draws Matt Jago &
Trinity Suite
Tree Hall
15:15 Close of conference Restaurant
6 Charity IT Leaders Conference 2021 #CITL2021
Digital Transformation Stream
Thursday 7 October
07:00 – 08:30 Breakfast Restaurant
08:30 – 09:30 Registration and refreshments College Suite
Matt Jago &
09:30 – 09:45 Welcome address Trinity Suite
Tree Hall
Opening Keynote: To the next stage of
09:45 – 10:30 Ha Cole Trinity Suite
digital transformation journey
10:30 – 11:00 Networking break College Suite
11:00 – 11:30 Ooops that went wrong! Dan Hall Exeter Room
11:30 – 12:30 Meet the Supplier College Suite
12:30 – 13:30 Lunch College Suite
13:30 – 14:00 Digital Transformation Case Study Laura Dawson Exeter Room
Rob Gethen
14:00 – 14:30 Digital by Design Exeter Room
Smith
14:30 – 15:10 Digital Transformation Case Study Matt Jago Exeter Room
15:10 – 15:40 Networking break College Suite
15:40 – 16:15 Benchmarking and insights Stuart Sumner Trinity Suite
Closing Keynote: Back to the future :
Familiar crimes with new faces and the
16:15 – 17:00 Phil Davies Trinity Suite
technology security leadership to avoid
getting stranded in the now
Matt Jago &
17:00 – 17:15 Closing remarks Trinity Suite
Tree Hall
College
19:00 – 19:45 Pre-Dinner Drinks
Lounge
Gala Dinner
19:45 – 21:30 Trinity Suite
Sponsored by Databarracks
7 Charity IT Leaders Conference 2021 #CITL2021
Business Analyst Stream
Friday 8 October
07:00 – 09:00 Breakfast Restaurant
09:00 – 09:30 Annual General Meeting Trinity Suite
09:30 – 11:30 Masterclass: Putting IT at the heart of the
organisation, Putting people at the heart Aarti Anhal Trinity Suite
of IT
11:15 – 11:45 Networking break College Suite
Back to the future for BAs – what
Laura
11:45 – 12:30 does the new way of working mean Exeter Room
Moore
for Business Analysts?
12:30 – 13:15 Lunch College Suite
Switching from BA to management
13:15 – 14:00 Matt Jago Exeter Room
and how to ‘let it go
Richard
14:00 – 14:45 Closing Keynote Trinity Suite
Mullender
Matt Jago &
14:45 – 15:15 Closing remarks and prize draws Trinity Suite
Tree Hall
15:15 Close of conference
8 Charity IT Leaders Conference 2021 #CITL2021
3 Welcome 9 Charity IT Leaders Conference 2021 #CITL2021
I could not be prouder to welcome you all conversations don’t have to stop at the end of
“Back to the Future” at the Charity IT Leaders the sessions; being back together again is your
conference 2021. I picked one of the most chance to reconnect with your peers, make
challenging years to become Chair of Trustees new friends and contacts and find that one
and I’m so glad I did. person who’s been through the same thing
you’re going through.
It has been two years since our last physical
conference and 18 months since our last I couldn’t be happier to see how well we, as an
physical event. The technology profession has industry, have coped with not just the last 18
been pushed, tried and tested and it has not months but all the time before Covid made its
been found wanting. Of course, we all knew presence known. Finally, we are appreciated
we could achieve great things, and of course for the work we do, so let’s show them what
we knew the technology would hold together else we can achieve together.
(mostly). But what’s next? How do we get
back to how things were before? Should we go We are Charity IT Leaders, and this is your
back? conference.
We have brought together a diverse group of
speakers and sponsors in a Covid-secure Matt Jago
environment, and we’re thrilled to be back at Chair of Trustees
the Oxford Belfry once again. The
Becoming CEO of this amazing organisation at That has only been possible thanks to the
the start of a global pandemic certainly remarkable and dedicated trustees who put
guaranteed a baptism of fire! Yet despite the their trust in me, and who have supported and
challenges, the last 18 months have been the inspired me, and to you, our wonderful
most rewarding and fulfilling of my career. members.
Thanks to our incredible community, we’ve
been able to deliver a raft of new initiatives Over the last 18 months we’ve proven that we
including online Quarterly meetings, an AGILE are #StrongerTogether and that, as Charity IT
Leadership training programme, a two-week Leaders, we make a difference to each other
virtual festival, more seminars, roundtables, and to our sector. That’s why I am thrilled to
workshops and socials than ever before. be welcoming you all to the Belfry for our
2021 Conference and our first face-to-face
We built a new website, upgraded our CRM, event since March 2020.
developed new products and services for
members. We strengthened our engagement Have a wonderful
with sponsors and suppliers, extended our conference.
reach to new organisations and individuals.
Above all, we pulled together and supported
each other, shared the challenges, the stresses Tree Hall
and the moments of celebration. CEO
10 Charity IT Leaders Conference 2021 #CITL20214 Practicalities 11 Charity IT Leaders Conference 2021 #CITL2021
Registration desk
We will have a manned conference desk Passport Prize
in the College Suite. Please come here if These will be handed out alongside your
you have any questions. badge. Visit as many sponsors as possible
to gain stamps. Complete your sheet and
Check in enter your passport to be entered into the
prize draw to win a special prize!
You can check in at the hotel reception
desk. Rooms are available from 15:00. Please note that fully completed prize
Check out is by 11:00. passports only can be entered and must
be handed in to the conference desk
Your room fee is covered by your
before 13:15 on Friday 8th October.
registration fee, but you will need to pay
for any incidentals. If you want to charge
Next Year’s Conference
these to your room, you will need set this
up at the hotel reception. We are always looking for new and
exciting ideas for future conferences. Do
Gala dinner you have any suggestions? What would
you like to see from our conference?
Please check and adhere to the seating
Please grab Tree, Matt, Dan or Laura
plan. Please let the waiting staff know
during the conference or email ideas to
about any dietary requirements. Note
admin@charityitleaders.org.uk
only those who have registered for the
dinner in advance will be permitted a
seat.
Covid Secure Conference
We are committed to ensuring that all our attendees are as safe as possible during our event.
Whilst we cannot guarantee a Covid-free environment, the following guidance will ensure that
we minimise risk of transmission. In addition to our own guidelines, we will of course adhere
to relevant legislation and the protocols set out by the venue.
All attendees are asked to take an LFD test no more than 24 hours before the
conference.
Delegates must not attend if they have any of the common Covid symptoms.
The structure of the event has been adjusted to enable social distancing.
We have removed the self-serve buffet and will be serving bowl food.
We have limited the number of people who can attend.
The hotel will provide hand sanitiser stations, increased cleaning routines and
ventilation of public areas.
Mask wearing will be encouraged in public areas and when networking.
All conference attendees are asked to respond to other social distancing measures.
If you develop symptoms during the conference, please contact the organising team
who will advise you. They can be reached via the hotel reception.
12 Charity IT Leaders Conference 2021 #CITL20215 The Committee 13 Charity IT Leaders Conference 2021 #CITL2021
How the Committee works
As a Charity Incorporated Organisation (CIO), we are led and managed by a Board of Trustees or
Committee as we tend to call it.
Each trustee stands for a three year term with at least a third of our trustees being elected every
year.
As part of our constitution, we have three roles of office we must fill: Chair, Treasurer and
Secretary. Details of these roles are below. We then have additional trustees who have a more
open portfolio.
We expect all trustees to take on a “role” on the board or share the responsibility with another
trustee.
Tree Hall, CEO Dax Grant, Trustee
Charity IT Leaders Global Head of
Operations, COO
Matt Jago, Chair Elspeth Sully, Trustee
Controller of Business Systems Head of Technology
& Integration Teenage Cancer Trust
Sightsavers
Laura Dawson, Secretary Jane Huntington, Trustee
Director, Data and Technology Head of Business Applications
Services Development & Support
London School of Economics & Guide Dogs for the Blind
Political Science
Bill Griggs, Treasurer Nick Napier, Trustee
IT Director Charity IT Leaders
The Children's Society
Ali Jaffri, Trustee Phil Durbin, Trustee
IT Operations Manager Charity IT Leaders
Diabetes UK
Anna Hoskins, Trustee Richard Bailey, Trustee
Head of Technology Technology Strategy Manager
CAFOD The Girls' Day School Trust
Dan Hall, Trustee
Director of IT Services
Girls’ Day School Trust
14 Charity IT Leaders Conference 2021 #CITL2021Get involved
Having a committed, experienced, and diverse Committee and volunteers is essential for ensuring
that our community continues to be relevant for our members and the best it can be.
Being a trustee brings great benefits with it too, including an expanded professional network,
direct board experience and a chance to develop your skill set in areas such as governance,
strategy, marketing, communications supplier management and finance.
This year, we are electing the post of Treasurer and we strongly encourage you to put yourself
forward for this role or to stand as a generalist trustee.
If you wish to be nominated for a post, or would like more information about what the role
involves, as well as what benefits it can bring to your professional status please do contact one of
the post holders above who will be happy to chat with you.
How much work is there?
This year our charity has strengthened its governance by creating three key committees under the
full Trustee Board. The committees are:
Strategy & Governance Board, the main Trustee Board for the charity. Chair: Chair of
Trustees.
Portfolio Board, translates strategy into implementation including management of the
investment portfolio. Chair: CEO of the Charity.
Finance and Audit Committee, with full oversight of the assets of the charity. Chair:
Treasurer of Trustees.
Ethics Committee, ensuring that we are meeting our legal and ethical commitments.
Chair: Secretary of Trustees.
The Strategy and Governance Committee (the main Trustee Board) meet at the following times:
four times a year before the quarterly meetings
one day per year for an “away day”
The committee’s members may be on both a committee and the main trustee board, the
committees will meet at the following times:
four times a year
Attendance at the “away day” is also recommended
15 Charity IT Leaders Conference 2021 #CITL2021Trustee roles and responsibilities
All trustees must:
1. Ensure Charity IT Leaders is carrying out its purpose for the public benefit
2. Comply with Charity IT Leaders governance policies, procedures, and the Trustee Code
of Conduct
3. Act in the best interests of Charity IT Leaders
4. Ensure we manage Charity IT Leaders resources responsibly
5. Ensure Charity IT Leaders is accountable
6. Encourage the retention and attraction of members to the Charity through public
activities
7. Contribute to the regular newsletter sent out on behalf of the trustees
8. Host the occasional Topical Event
9. Assist the Chair in the development and upholding of the Charity’s constitution
10. Support the Chair, Secretary and Treasurer in the timely execution of their duties
11. Attend all Trustee meetings
12. Take on additional Trustee responsibilities.
13. Ensure that the group is aware of, and supportive of trends and changes in ICT and in
charities, so that members can be prepared and take advantage of those changes to the
benefit of the charity they work for and for their professional community
14. Membership of sub-committees or groups
15. Act as a spokesperson and ambassador for the Charity with the outside world,
particularly with IT suppliers, other pertinent professional bodies, other charities, and
the media etc.
There are three roles with additional responsibilities:
Chair
1. Chair of the Strategy and Governance Board: the Main Trustee Board of the Charity
2. Provides direction and leadership to the Charity – so that it meets its aims and objects
consistent with the preferences and priorities of its members
3. Works with the other Officers to support and drive forward the Charity’s aims, and
supports them in the timely execution of their duties
4. Develops and defends the Charity’s constitution
5. Acts as a focus and arbiter for internal group communication and contributes to the
regular newsletter sent out on behalf of the trustees
6. Acts as Chair at official meetings of the Charity, including the Annual Conference and
the Annual General Meeting, delegating the role where appropriate to another
16 Charity IT Leaders Conference 2021 #CITL20217. Leads and coordinates the officers of the Charity IT Leaders so that planning and
enabling work for the Charity (and its subgroups) proceeds effectively
8. Reports to the annual general meeting of the Charity on the activities of the previous
year and the challenges faced by members and the Charity
9. Working with the Treasurer, sets the budget annually
Secretary
1. Chair of the Ethics Committee
2. Has strategic responsibility for the Membership of the Charity and the Charities
constitution
3. Ensures compliance with Charity Commission and ICO rules and requirements
4. Assists the Communications Officer by with publicising the Charity whenever possible
(for example, at appropriate events)
5. Assists the Chair and the Charity in the development and upholding of the Charity’s
constitution
6. Works with the other Officers to support and drive forward the Charity’s aims, and
supports them in the timely execution of their duties
7. Line manages the appointed administrator in the a) conduct of membership duties for
the Charity, and b) preparing of agendas and production of minutes of Trustee meetings
and conference calls
8. Provides strategic oversight of contracts and long-term commitments of the Charity.
Treasurer
1. Chair of the Finance and Audit Committee
2. Has a strategic oversight of all income and expenditure for members and the Charity,
the groups bankers, and the groups creditors and debtors.
3. Ensures the finances of the Charity are efficiently managed, ensuring all legal and moral
financial obligations are met. in an accurate and timely manner
4. Ensures investments and financial arrangements are conducted to the benefit of the
Charity and its membership
5. Ensures financial controls are in place to protect the assets of the Charity whilst still
promoting operational efficiency
6. Proposes at the AGM the appropriate membership subscription fees needed to ensure
the CIO remains solvent
7. Presents the CIO’s financial statement to the membership at the AGM
8. Ensures the production of signed off accounts before the AGM.
17 Charity IT Leaders Conference 2021 #CITL20216 Digital services 18 Charity IT Leaders Conference 2021 #CITL2021
Website Our website is a place where you can share information and have conversations amongst with other members. The address is charityitleaders.org.uk. If you don’t have an account or have forgotten it, please follow the link on the Sign In page or contact admin@charityitleaders.org.uk. Conference slides and promotional material from the sponsors will be available to delegates by visiting the resources section of the website, accessible to members only. LinkedIn Connect with us on LinkedIn via our group page. We post news and updates about upcoming Charity IT Leaders events. To join the group, simply log into LinkedIn and navigate to linkedin.com/company/charity-it-leaders or search for Charity IT Leaders. Twitter Follow us on Twitter for key updates and for live tweets through our main events. Head over to twitter and find us at @charityitleader. This year’s hashtag is #CITL2021. 19 Charity IT Leaders Conference 2021 #CITL2021
7 Upcoming Events 20 Charity IT Leaders Conference 2021 #CITL2021
Quarterly Members’ Meetings
2nd December 2021 2nd March 2022
7th June 2022 8th September 2022
7th December 2022
Further Information
Full details of our events are listed on the website – www.charityitleaders.org.uk. If you
have any questions please contact admin@charityitleaders.org.uk .
We have seen some success with our GDPR and Business Analysis special interest groups.
If you would like to set up a similar group for an area of particular interest to you please
get in touch with us and we will be happy to look at ways we can support you.
21 Charity IT Leaders Conference 2021 #CITL20218 Speakers 22 Charity IT Leaders Conference 2021 #CITL2021
Aarti Anhal before nine Dr Aarti Anhal is the founder of before nine, a consultancy that helps organisations sustain optimal performance through a Positive Working approach that enables employee and employer to thrive during good times and periods of adversity, crisis and change. Through coaching, training and advisory support, Aarti and her team integrate the drivers of wellbeing, resilience and agility into organisational systems, leadership and culture. They employ a unique blend of evidence-based positive psychology interventions and behavioural techniques with organisational resilience and transformation strategies, bringing out the best in people and enabling organisations to sustain success. Prior to establishing before nine in 2017, Aarti held senior roles at Olive Group, Crisis Solutions and 4C Strategies, delivering advisory support to FTSE companies and government agencies on enterprise risk and resilience. Having completed her PhD at the University of Cambridge over ten years ago, she has recently acquired specialist knowledge of Positive Psychology and Coaching Psychology through an MSc at UEL. Outside of her work with before nine, Aarti is an accredited trainer for the Institute of Risk Management (IRM), specialising in all aspects of risk culture, decision-making and performance. Putting IT at the heart of the organisation, Putting People at the heart of IT Friday 8th October | 09:30 - 11:15 aarti@beforenine.co.uk https://www.linkedin.com/in/aarti-anhal https://www.linkedin.com/company/before-nine 23 Charity IT Leaders Conference 2021 #CITL2021
Chico Chakravorty Doing Diversity Differently Chico Chakravorty has over 15 years professional leadership experience across various sectors including insurance, health, not-for-profit and consulting. His key specialisms are strategy, business growth, commercial relationship management and international business. Prior to establishing Doing Diversity Differently, he consulted as the Managing Director of a Diversity and Inclusion firm to make a difference to both clients and candidate experience around D&I initiatives. Through Doing Diversity Differently, he helps organisations approach D&I through innovative and agile means. Through his career, he has always found inventive solutions to fundamental company problems that constrained the ability to grow, whether at a strategic thinking level or during the delivery of multi-million pound programmes of work. Chico has consulted for organisations including Houses of Parliament, Cambridge University, Accenture, Astrazeneca, Snap, Metlife, Shawbrook Bank, Music Masters, Warwick University, Durham University and many more. Chico completed his MBA at Durham University Business School focusing on Management Consultancy and Leadership Culture. A keen violinist, chico plays with different chamber groups and orchestras (including as a leader), chairs the board of trustees for an orchestra and a South Asian dance company, is on the strategic advisory board of a start-up LGBT+ organisation, and volunteers for various charities. The Cases for Diversity, Inclusion and Belonging Friday 8th October | 11:45 - 12:30 chico@doingdiversitydifferently.com https://www.linkedin.com/chicochakravorty 24 Charity IT Leaders Conference 2021 #CITL2021
Ha Cole Microsoft Ha is the CTO for Nonprofits UK & Western Europe. She works to help Nonprofit Leaders strategise, plan, implement, deploy and adopt intentional use of digital technologies. Ha is passionate about Digital Transformation in Nonprofits, to transform how nonprofits work to deliver further impact to their missions. Ha has a First Class Masters Degree in Software Engineering from Imperial College London. She has been in the technology industry for over 30 years and worked with a range of commercial and public sector organisations (Education, Local Regional Government, and Central Government). Prior to Microsoft, Ha led strategies and implementations at Tesco (3rd biggest global retailer) and Reuters (a global Business Data and News Provider). Opening Keynote: To the next stage of digital transformation journey Thursday 7th October | 09:45 - 10:30 ha.cole@microsoft.com @thehacole 25 Charity IT Leaders Conference 2021 #CITL2021
Phil Davies Secrutiny Phil is Chief Technology Officer for Secrutiny. He has been an IT professional for 26 years and a security specialist for 16 years. He has managed complex architectures and global environments for some of the largest Telecommunication and Insurance companies. Past roles have included Global Head of Architecture, Design, and Assurance at Vodafone and Security Engineering & Threat Manager at Aviva. Phil loves data driven security and visualisation and has spent the last few years consulting to companies who wish to build and evolve their security operations centres. Ultimately Phil is a believer in cost conscious, rapid security improvement for enterprises of any size. Closing Keynote: Back to the future: Familiar crimes with new faces and the technology security leadership to avoid getting stranded in the now Thursday 7th October | 16:15 - 17:00 pdavies@secrutiny.com https://www.linkedin.com/in/pdavies 26 Charity IT Leaders Conference 2021 #CITL2021
Laura Dawson London School of Economics & Political Science Laura Dawson is Director, Data and Technology Services at the London School of Economics and Political Science. She has been a leader in the Charity and Not for Profit sector for nearly 30 years including RSPB, Save the Children UK and British Council. She is an advocate for ensuring that we get value out of data and ensuring that technology is making a difference to our beneficiaries which is why she has been a Trustee of Charity IT Leaders. A long standing Watford FC season ticket holder, she has learnt to manage her expectations, expertly. Digital Transformation Case Study Thursday 7th October | 13:30 - 14:00 l.dawson@lse.ac.uk https://www.linkedin.com/in/laura-dawson-7345a51 27 Charity IT Leaders Conference 2021 #CITL2021
Rob Gethen Smith Equantiis Rob has over 20 years' experience leading business and digital change across the not- for-profit sector as a CIO and a consultant. He has also worked for leading cloud CRM and ERP software companies where he has developed a deep understanding of these technologies. He is passionate about enabling organisations to increase their impact through strategic and digital transformation, with a focus on customer experience, growth, and innovation. Digital by Design Thursday 7th October | 14:00 - 14:30 rob.gethensmith@equantiis.com https://www.linkedin.com/in/robgethensmith 28 Charity IT Leaders Conference 2021 #CITL2021
Harriet Green Mission Beyond / Red Badger Named one of Fortune's Most Powerful Women Internationally in 2019, three passions have shaped Harriet Green’s journey as a business leader over the last three decades: solving complex business problems; creating environments of deep inclusion and building cultures that embrace lifelong learning and reinvention, including ensuring the new skills the world needs. She’s weaving all those passions together in her role as Mission Beyond Executive Chair. Enabling mission based digital transformation for the Third Sector Thursday 7th October | 14:00 - 14:30 hello@red-badger.com @harrietgreen1 https://www.linkedin.com/in/harrietg 29 Charity IT Leaders Conference 2021 #CITL2021
Dan Hall The Girls' Day School Trust (GDST) Dan is Director of Information Technology Services at the Girls’ Day School Trust where he leads the central IT team delivering IT services to 3,500 staff and 16,000 students. His focus is to ensure that IT is central to the educational outcomes of the students. Prior to this, he was Director of Global IT Strategy for the British Council where he worked closely with the CIO to set the organisation’s IT strategy and direction. Dan has been a trustee of Charity IT Leaders (CITL) since 2013 and was elected chair in Oct 2017. Whilst most of his career has been in the voluntary sector Dan has also worked in the commercial sector where he was Head of Service Delivery for iHotdesk – an IT outsourcing company – delivering outsourced IT services across the globe. Dan has a strong passion for placing IT at the heart of the business and believes this is vital to enable organisations to deliver services to the highest standard. IT teams also need to understand how they enable organisations to achieve their strategic goals. Dan is the father of two young children, a school governor, and bakes most of his own bread. Ooops that went wrong! Thursday 7th October | 11:00 - 11:30 d.hall@wes.gdst.net https://www.linkedin.com/in/halldan 30 Charity IT Leaders Conference 2021 #CITL2021
Matt Jago Sightsavers Matt has worked with technology from a young age, building his first PC out of spare parts in his parents’ garage at the age of 9. He has worked across multiple sectors, from leisure, through marketing & data analytics to not-for-profit. Matt started working at Sightsavers, an International NGO, back in 2008 as a Service Desk Technician. 5 years later, he was put in charge of the Global IT team and hasn’t looked back since. Over the 12+ years of working at Sightsavers, Matt has overseen multiple major projects, from migrating servers to a private cloud, moving to O365, data warehousing and analytics, systems development and of course the dreaded managed print contract renewal. After becoming interested in business analysis, Matt set up a Business Application team at Sightsavers 4 years ago to assist the organisation in managing system integration and development. The team is now taking on a large data strategy project to help streamline global data capture and processing across the organisation. As a member of Charity IT Leaders, he was quick to volunteer to assist with organising the Annual Conference and became the Conference Trustee shortly afterwards. After running several successful conferences, Matt has taken on a new challenge as Secretary of Charity IT Leaders. He is passionate about his family, all things data, any form of technology, photography and, with a collection that overshadows that of his two children, Lego. Digital Transformation Case Study Thursday 7th October | 14:30 - 15:10 Switching from BA to management and how to ‘let it go' Friday 8th October | 13:15 - 14:00 mjago@sightsavers.org https://www.linkedin.com/in/matt-jago-06471463 31 Charity IT Leaders Conference 2021 #CITL2021
Rob Jones
Qbase
Rob is our visionary CEO, charged with setting our strategic direction to ensure we make
the world a better place using data. He’s committed to ensuring we remain a centre of
excellence for data services by investing in and developing the best people to deliver the
best data practices. An award-winning marketeer by trade, Rob is a commercially
minded, technically proficient, marketing technologist who regularly consults with our
clients to help them align their technology and data investment with their strategic
objectives.
Modern Data Warehouses – Integrating supporter data and delivering data quality
at speed and scale
Thursday 7th October | 13:30 - 14:00
info@qbase.net
https://www.linkedin.com/in/qbaserob
32 Charity IT Leaders Conference 2021 #CITL2021Michala Liavaag Cybility Consulting Ltd Michala is the founder of Cybility Consulting working with not-for-profit leaders to demystify cybersecurity, build and maintain customer trust, and protect their organisations. She has over twenty years of experience in IT and spent a decade leading information governance and cybersecurity programmes for complex medium and large not-for-profit organisations across the UK. A regular speaker at events and webinars; she also appears as a guest and hosts podcasts. Michala is passionate about inspiring and nurturing the next generation of cybersecurity professionals and leads visibly, volunteering as a mentor, and supporting schemes such as the National Cyber Security Centre’s #CyberFirst programme: https://www.gchq-careers.co.uk/cyberfirst You can contact Michala via the Cybility Consulting website at https://www.cybilityconsulting.co.uk Charities... CyberAware or CyberSmart? Thursday 7th October | 14:30 - 15:00 speaker@cybilityconsulting.co.uk https://www.linkedin.com/in/michalal @igimp @cybilityconsult 33 Charity IT Leaders Conference 2021 #CITL2021
Laura Moore Sightsavers Laura Moore is the Business Systems Manager for Sightsavers. Laura started at Sightsavers as a Business Analyst 5 years ago and in this time has worked on a wide variety of projects including gathering requirements for replacement HR system, design of a procurement planning solution and review of the Sightsavers Chart of Accounts. She now manages a team of business analysts, assistant project manager and UAT officer to ensure the delivery of a portfolio of projects across the organisation. She is passionate about accessibility of systems and works with the Sightsavers Disability Inclusion working group to build awareness of systems accessibility. Laura is a founding member of the Business analysis sub-group and co-chairs the quarterly meetings. Back to the future for BAs – what does the new way of working mean for Business Analysts? Friday 8th October | 11:45 - 12:30 lmoore@sightsavers.org https://uk.linkedin.com/in/laura-moore-64675037 34 Charity IT Leaders Conference 2021 #CITL2021
Richard Mullender The Listening Institute Before going into the private sector, Richard Mullender was Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. He was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. His listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006. During this time Richard provided training for international law enforcement agencies including the FBI, and advised government bodies from the UN to the World Food Programme. In the decade since leaving the police, Richard established his own consultancy. He’s trained clients across virtually all sectors, from BT to LinkedIn and from Cambridge University to KPMG. He now runs The Listening Institute – a training consultancy with one simple mission: To teach the business world to listen like hostage negotiators, so they can strike better deals. Closing Keynote Friday 8th October | 14:00 - 14:45 richard@listeninginstitute.com https://www.linkedin.com/in/richard-mullender-1b427910 @dickmullender 35 Charity IT Leaders Conference 2021 #CITL2021
Elizabeth O’Neill Charities Aid Foundation I wear many different hats in my role as Head of Technical Projects and Change including coach, mentor, implementer, process engineer, facilitator, doer, change agent, idea generator, agile evangelist and prince2 practitioner to name a few. If I was to summarise my role in one sentence it would be "I am responsible for helping turn ideas into reality". I run towards fires, I love hard problems and difficult challenges. I love doing things that people think are impossible and helping people reach their potential. I‘m passionate about the positive impact technology and digital can have in our organisation and society as a whole. I believe that culture eats strategy for breakfast and when we get culture right it's a win - win for the organisation and the individual. Let me tell you about the birds and the bees Friday 8th October | 13:15 - 14:00 eoneill@cafonline.org https://www.linkedin.com/in/elizabeth-oneill 36 Charity IT Leaders Conference 2021 #CITL2021
Steve Shutts ASTRiiD A management consultant since 1995, Steve’s corporate background lies in Retail where he was the first Head of Strategic Marketing at Sainsbury’s, before leaving to establish a consultancy centred on the development of CRM/Loyalty solutions. However in 2017 everything changed as a result of the diagnosis his brother had received. David Shutts OBE had been diagnosed with cancer two years earlier, but at this point it became clear that if his legacy was to be maintained, some additional energy was required to drive the charity, Astriid. At the time Steve was the chief people officer of global digital marketing company Clicksco, and so people, talent development and recruitment was very much in his blood. The challenge that the charity chose to address, that of connecting people with long term health conditions to meaningful work, clearly would benefit from Steve’s drive and enthusiasm. He became the CEO and took over Davids legacy. Steve is hands-on, passionate, and motivated by the opportunity to create value through direct, personal impact on the business. His career has centred on innovation, strategic thinking, the ability to create and build enthusiasm for new products and concepts. Whilst operating in the Third Sector, Astriid is now benefitting from that commercial experience. Session - ASTRiiD Thursday 7th October | 11:00 - 11:30 steve.shutts@astriid.org https://www.linkedin.com/in/steve-shutts-9470471 @astriid_no1 37 Charity IT Leaders Conference 2021 #CITL2021
Stuart Sumner Delta / Incisive Media Experienced journalist, editor, presenter and broadcaster with expertise across all enterprise technology areas. Creator and leader of Delta, computing's new market intelligence service for technology leaders. Developed the original concept, led the two- year product development cycle and now leading all content and go to market strategy. Benchmarking and insights Thursday 7th October | 15:40 - 16:15 stuart.sumner@incisivemedia.com https://www.linkedin.com/in/stuart-sumner-01102523 38 Charity IT Leaders Conference 2021 #CITL2021
9 Sponsors 39 Charity IT Leaders Conference 2021 #CITL2021
PLATINUM SPONSORS Databarracks is the UK's specialist business continuity and IT disaster recovery provider. We've been a longstanding supporter of Charity IT Leaders and our job is to make enterprise-class continuity, security and resilience accessible for organisations of all sizes. https://www.databarracks.com VISIT US AT STAND 9 Secrutiny is a cyber consultancy that believes cybersecurity doesn't have to be complex to be smart, and the right balance between prevent, detect, respond and recover offers the best assurance that your operation will survive an incident. Our job is to encourage and guide you in identifying risk, determining effective policy and processes, and architect security solutions that work in your environment and don’t slow your operation down. https://secrutiny.com VISIT US AT STAND 13 40 Charity IT Leaders Conference 2021 #CITL2021
GOLD SPONSORS We like to keep things simple, and work directly with our clients - no middle managers here. Always up for a challenge, we are a flexible and responsive digital agency. Above all, we love happy clients! https://cygnet.io VISIT US AT STAND 3 A vision and values led agency delivering transformation design services with clients across charity, not-for-profit, higher education, and local government sectors. Through people-centric, evidence-based and collaborative discovery, design and development activities we partner organisations serving large-scale public communities. We enable you to advance organisational capability across your people, processes, data and digital solutions to help you serve your communities better and achieve aspired outcomes. https://domain7.com 41 Charity IT Leaders Conference 2021 #CITL2021
We’re made up of strategies, transformation experts and a group of technologists with one focus – to digitally empower our clients to deliver the best possible customer experience with operational excellence. https://www.equantiis.com VISIT US AT STAND 5 At Factory, we care about how you use technology and how it works for you. We’re a solid team of experts who deliver Cloud, Security and Consulting services across a broad range of sectors. We engage with you as a partner and will help you get the best from new and existing technology. Agnostic in our approach, we partner with all major Cloud providers to ensure best fit for our clients and their use cases. With a 24/7 UK based operation we can ensure your services operate with maximum available, efficiency and protection. https://www.factoryinternet.co.uk VISIT US AT STAND 2 HaloITSM will transform your current ways of working into intuitive, up-to-the- minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike. And do that consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future. https://haloitsm.com VISIT US AT STAND 10 42 Charity IT Leaders Conference 2021 #CITL2021
Empowering you to do more, we are Jisc. For more than 30 years we’ve been developing digital solutions for the UK’s public sectors. We operate the Janet Network, the world-class network that keeps not for profit, education and research organisations connected. https://www.jisc.ac.uk/customers VISIT US AT STAND 4 m-hance is a Microsoft Gold Partner and leading provider of scalable Microsoft Dynamics solutions tailored for the Not-for-Profit sector. We’ve worked with over 100 Not-for-Profit organisations including Oxfam Ireland, Christian Aid, Concern Worldwide, Blood Cancer UK and Médecins Sans Frontières. Helping charities of all sizes to optimise fundraising campaigns, manage their volunteers, reclaim Gift Aid and VAT, track costs, control purchases and much more through the solutions that we offer. https://nfp365.com VISIT US AT STAND 11 43 Charity IT Leaders Conference 2021 #CITL2021
Empower your people to predict, identify and solve problems in real time. Answer questions across business, IT, DevOps and security functions with world-class investigative capabilities, intuitive visualizations and seamless collaboration. https://www.splunk.com/en_us/about-us/splunk-for-good.html VISIT US AT STAND 7 The Network Collective is the UK’s leading, vendor independent network and telecoms consultancy. TNC utilises specialist market insight to advise customers on the best solution to meet their objectives, including; strategy development, procurement and tender processes, contract negotiation, in-life management and telecoms expense management. https://www.networkcollective.co.uk VISIT US AT STAND 1 44 Charity IT Leaders Conference 2021 #CITL2021
Your people are here for a reason. Free them to focus on it. Our fit-for-purpose solutions automate the small stuff, in the background, so your people can revel in the big ideas at the heart of your business: giving the people you serve their best. https://www.unit4.com VISIT US AT STAND 8 We’ve been providing award-winning IT solutions to the not-for-profit sector since our foundation almost 20 years ago and have a deep understanding of this sector and the challenges it faces. We are experts in designing and managing robust and secure IT infrastructures and using technology as an enabler for digital transformation to help organisations achieve their mission. We have an end-to-end portfolio and team of experts that set IT strategy, build out technology roadmaps, deliver key IT projects, and provide 24/7 IT support. More importantly, we build trusted, long-standing relationships with customers and are confident that the care and focus we provide will be unmatched by any other provider. https://www.wanstor.com VISIT US AT STAND 6 45 Charity IT Leaders Conference 2021 #CITL2021
We are Charity IT Leaders We facilitate professional networking, share expert knowledge and support the development of the current and future generations of technology champions and leaders. We do this to help charities unlock the potential of data, digital and technology, enabling them to transform their organisations and the sector
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