COMMERCE COMMITTEE 2014/15 Estimates Examination Vote Commerce and Consumer Affairs Questions 1 - 123 May 2014 - Page 1 of 94 - Parliament
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COMMERCE COMMITTEE 2014/15 Estimates Examination Vote Commerce and Consumer Affairs Questions 1 - 123 May 2014 Page 1 of 94
Background The Ministry of Business, Innovation and Employment (the Ministry) was established on 1 July 2012 and the responses to the Committee’s questions relate to the period since then, unless they refer to a specific service or activity within the Ministry. The formation of the Ministry has involved a major transformation and consolidation of the systems inherited from the four former agencies that went into it, and this is still continuing. The Ministry has provided answers to the extent, and as accurately as, it can using the data and information available from its systems. Where questions refer to ‘associated agencies’, these have been answered with input from the Crown entities that receive funding under this Vote. Note that throughout this document: ‘The Ministry’ refers to MBIE ‘CFLRI’ refers to the Commission for Financial Literacy and Retirement Income ‘ComCom’ refers to the Commerce Commission ‘FMA’ refers to the Financial Markets Authority ‘TPanel’ refers to the Takeovers Panel ‘XRB’ refers to the External Reporting Board. Question 1 Will the Department/Ministry/entity’s and its associated agencies’ mission statement or vision statement be changed over the 2014/15 year; if so, what are the details of these changes? Why were these changes made, and what is the objective behind such changes? The Ministry: The Ministry’s purpose is “To grow New Zealand for all” and this has not been changed for the 2014/15 year. CFLRI: As outlined in its 2014-18 Statement of Intent, the vision and mission of the Commission have evolved to reflect: an increased focus in driving enduring behaviour change, a shift away from reliance on Sorted as the consumer facing brand, and synergies with the National Strategy for Financial Literacy developed by the Commission which has a shared vision. ComCom: The Commission’s mission/vision statement and other outcomes are described in its Statement of Intent. The Commission is planning to consider its vision statement during 2014/15 and it is not yet known whether this will lead to any change. FMA: No TPanel: The Panel does not have a mission statement or vision statement, as its mission (and vision) is effectively mandated by the Takeovers Act. This mandate is mirrored in the Outcomes and Impacts as expressed in the Panel's Statement of Intent. XRB: The External Reporting Board will not be changing its mission or vision statement in the 2014/15 year. Page 2 of 94
Question 2 Does the Department/Ministry/entity and its associated agencies plan any restructuring in the near future; if so, what restructuring is planned in 2014/15 and when will this occur? How much is budgeted for restructuring costs and what are the estimated savings to be accrued as a result of restructuring in 2014/15? The Ministry: The Ministry has no significant restructuring planned, or budgeted, for 2014/15. CFLRI: Restructuring is planned for May/June 2014, to be completed by July 1 2014. The salary budget will remain the same, but external supplier costs will reduce. Details to be advised. ComCom: The Commission is not planning any restructuring in the near future and has not planned or budgeted for this activity in 2014/15. The Commission continues to make improvements in the way it operates to deliver value for money as described in its Statement of Intent. FMA: There will be structural changes to accommodate new statutory functions under the Financial Markets Conduct (FMC) Act. The changes will be funded from baseline, with no reduction in staff numbers. TPanel: The Panel is not planning any restructuring in the near future and has not planned or budgeted for this activity in 2014/2015. XRB: The External Reporting Board has no plans to restructure during the 2014/15 year. Question 3 What evaluations have been carried out prior to any proposed restructuring (provide these to the committee)? What restructuring occurred during the past five financial years: provide details of structural change, the objective of the restructuring, staffing increases or reductions as a result, and all costs associated with the change including costs of redundancy? The Ministry: What evaluations have been carried out? No formal evaluations have been carried out at this stage but restructuring initiatives have been subject to careful due diligence and have involved extensive consideration and deliberations. What restructuring has occurred? The Ministry has no restructuring proposed for 2014/15. Below is a summary of recent restructuring activity. Establishment of the Ministry of Business, Innovation and Employment On 24 April 2012 the Government confirmed plans to establish the Ministry from 1 July 2012. The confirmation of the Ministry followed an initial “in principle” decision by Cabinet on 12 March 2012, and a due diligence process led by the State Services Commission. The Ministry brought together the functions of the Ministry of Economic Development, the Ministry of Science and Innovation, the Department of Labour and the Department of Building and Housing. Page 3 of 94
The Government established the Ministry to drive its business growth agenda and make it easier for businesses to engage with Government. The Ministry will play a central role in shaping and delivering a strong economy. Moving to the new structure has resulted in a net reduction of 95 positions, mainly in the corporate and policy functions. The Ministry is set to return $9.5 million per annum ongoing savings from the new structure. Establishment of Callaghan Innovation Callaghan Innovation, a Crown agency, was established on 1 February 2013. Callaghan Innovation has taken on the administration of the grant schemes previously undertaken by the Science Skills and Innovation Group of the Ministry, in the area of support for innovative businesses. Establishment of WorkSafe New Zealand WorkSafe New Zealand, a new Crown Entity, began operating on 16 December 2013. It is a stand-alone agency with a focus on workplace health and safety issues. WorkSafe NZ provides a single point of accountability and plays a leadership role in the sector. Its functions were previously carried out by the Ministry. Vision 2015 The management and operation of Visa Services is currently undergoing a restructure in line with Immigration New Zealand’s Vision 2015. The table below shows the costs of this restructure. Item 2011/12 2012/13 $ $ Restructuring of the Ministry of Business, Innovation and Employment 2,240,570 6,573,469 including the establishment of the Callaghan Innovation Establishment of WorkSafe New Zealand - 1,170,047 Immigration New Zealand Vision 2015 977,293 1,264,806 Question 4 What new services, functions or outputs do the Department/Ministry/entity and its associated agencies respectively intend to introduce in the forthcoming financial year? Describe these and estimate their cost. The Ministry: Please refer to the response to question 9 of the Standard Estimates Questionnaire for 2014/15 for this Vote. CFLRI: The Commission will bring some elements of content production in-house, for example the making of short videos as part of a communication strategy and content partnership strategy. The change can be accommodated within the existing salary budget and will save on external agency costs. This is made possible by the developments in technology allowing cheaper hardware and software that can deliver higher quality, the growth of social media, free platforms and mobile devices, and the media seeking free content. Page 4 of 94
ComCom: The Commission does not intend to introduce any new services, functions or outputs in the next financial year. The Commission has some new powers introduced through the Consumer Law Reform Act in December 2013. FMA: There are new licensing and regulatory functions under the FMC Act, which will be delivered within existing baseline. TPanel: If the Companies and Limited Partnerships Amendment Bill is passed the Panel will have a regulatory role in relation to schemes of arrangement that involve Code companies. XRB: The External Reporting Board does not expect to introduce any new services, functions or outputs in the forthcoming financial year. Question 5 What services or functions do the Department/Ministry/entity and its associated agencies respectively intend to cut or curtail in the forthcoming financial year? Describe the service or function concerned and estimate the cost saving. The Ministry: Please refer to the response to question 9 of the Standard Estimates Questionnaire for 2014/15 for this Vote. CFLRI: Nil ComCom: There are no plans to cut or curtail services or functions in the forthcoming financial year. FMA: Nil TPanel: Nil XRB: Nil Question 6 For each new spending initiative introduced over the last four Budgets (i.e. Budget 2010, Budget 2011, Budget 2012 and Budget 2013), what evaluation has been undertaken of its effectiveness and what were the findings of that initiative? Please provide a copy of the evaluation report. Where no evaluation has been completed, what provision has been made for an evaluation to occur and what is the timeframe for that evaluation? The Ministry: The Ministry has completed or is undertaking the following evaluations: Page 5 of 94
Impact of the Financial Markets Conduct Act 2013 (due for completion 2018) International Growth Package (to completed in first quarter of 2014/15) Māori and Pasifika Trades Training (planned for 2015/16) Canterbury Skills and Employment Hub (formative evaluation completed 2013, cost-benefit analysis is due mid-2014, and summative evaluation due February 2015) Major Events Development Fund (meta-evaluation completed 2013) NZ Screen Production Grant (initial review due for completion 2015 and full evaluation planned for 2017) Weathertight homes financial assistance package Extension of income-related rent subsidy to approved community housing providers (the Ministry of Social Development will evaluate within context of the Social Housing Reform Programme) Special housing areas (planning for Auckland and Canterbury evaluations are underway) Kainga Whenua – Infrastructure grant (Internal evaluation completed April 2014) Income Related Rent Subsidy for Community Housing Providers (The Ministry of Social Development within Social Housing Reform Programme) Consumer protection measures for building and construction (under the Building Act Review) Canterbury Work Rights evaluation Migrant Investor Policy evaluation Industry partnership for education providers evaluation (due for completion 2015) Workplace Health and Safety (being scoped) Callaghan Innovation Strategic Investment (scheduled to be completed in June 2014) Re-phase of Callaghan Research and Development Growth Funds (being scoped). Note – Reports are available on request. Question 7 For each new spending or savings initiative in Budget 2014, how have the estimated costs or savings been estimated? Please outline the formulae and assumptions used. The Ministry: All new initiatives were supported by a finance bid template provided by Treasury which outlined assumptions about expected costs and potential savings attributable to the initiative. Question 8 What cost pressures in this Vote have been identified during the Budget process that have not been addressed in Budget 2014, and what were the reasons for not addressing that pressure? Please provide a description of each, and the estimate of the associated cost over the next four years. The Ministry: As part of the planning process in Budget 2014 a number of cost pressures were identified across the Ministry’s 10 votes. The cost pressures are largely due to wage and inflationary pressures. The Ministry will continue to manage these cost pressures within existing appropriations by: Reprioritising across its Votes to deliver on Ministerial priorities Identifying and managing cost drivers Page 6 of 94
Using evaluations to identify the effectiveness of programmes Implementing initiatives to lift performance. Question 9 What new spending or savings initiatives were considered for Budget 2014 that were not proceeded with? Please provide a description of each, with an estimate of the associated cost over the next four years, and the reason each initiative was not proceeded with. Please refer to the responses to questions 107 to 109 for information on budget bids submitted and outcomes. Question 10 What user charges will be collected by the Department/Ministry/entity and its associated agencies in the forthcoming year? Please break this down by existing user charges, extended user charges and new user charges. The Ministry: The table below describes what user charges will be collected under the Vote. Vote Commerce and Consumer Affairs User Charges Existing Extended Administration of Insolvencies No changes proposed Registration and Provision of Statutory Information No changes proposed Proposed change to fees as a result of changes in the new 2013 Patents Act is currently in a public Registration and Granting of Intellectual Property Rights consultation process. If agreed they will come into force from 13 September 2014. Measurement fees No changes proposed Disputes Resolution No changes proposed Motor Vehicle Traders (MVT) No changes proposed Powerswitch No changes proposed CFLRI: There are no user charges currently collected by the CFLRI. There are no plans to introduce user charges in the 2014/15 year. ComCom: The Commission will collect user charges in the forthcoming year in relation to: • clearances • merger authorisations • streamlined authorisations • customised price-quality path proposals. These are the same charges as those collected in previous years. Page 7 of 94
FMA: There will be new licence fees for market service licences under the Financial Markets Conduct (Fees) Regulations 2014. TPanel: User charges recoverable for 2014/15 are forecast to be $285,000. This includes new user chargers forecast to be $70,000 for services which will be provided if the Companies and Limited Partnerships Amendment Bill is passed. XRB: The External Reporting Board does not collect any user charges, extended user charges or new user charges. Question 11 How much funding has been allocated to capital works by the Department/Ministry/entity and its associated agencies respectively in the forthcoming financial year? How does this figure compare to that allocated and that spent in the last five financial years? The Ministry: The table below shows the funding allocated to capital expenditure. Financial Year Departmental Crown 2014/15 $43,772,000 (estimate) $444,139,000 (estimate) 2013/14 $67,743,000 $483,919,000 2012/13 $72,623,000 $405,063,000 CFLRI: Assuming capital works is limited to the Commission’s spending on Land and Buildings, the table below shows budgeted expenditure for 2014/15 and actual expenditure for the last five financial years: Forecast Budget Actual Actual Actual Actual 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10 Leasehold 20,000 64,330 14,263 1,415 55,167 - improvements The Commission relocated to new premises in the first quarter of 2013/14 and incurred a one-off office fit- out cost of approximately $75,000. The cost was split between the 2012/13 and 2013/14 financial years. There are no other material capital works projects planned. ComCom: The Commission has budgeted to spend $2.673 million on capital expenditure during the 2014/15 financial year. The table below shows the total capital expenditure over the last five years: 2013/14 2012/13 2011/12 2010/11 2009/10 $000 $000 $000 $000 $000 (Budget) Capital 1,759 365 360 818 680 expenditure Page 8 of 94
FMA: 2010/11 2014/15 Budget 2013/14 Outturn 2012/13 2011/12 (2 months) $38,000 incl. Allocation $2,576,000 $2,450,000 3,200,000 $4,445,000 working capital Spend/estimate $2,335,000 $1,941,000 $2,151,000 $27,000 TPanel: allocated spent 2014/15 $20,000 2013/14 NIL NIL 2012/13 $122,500 $117,223 2011/12 $21,000 $1,566 2010/11 $19,956 $5,234 2009/10 $151,000 $187,734 XRB: The External Reporting Board was established in July 2011. Prior to the offices being opened on 1 July 2011, the XRB spent $184,641 on capital works in the form of office fit out. In 2011/12, the final payments were made on the office fit out in the amount of $13,104. No capital works were carried out in 2012/13 or 2013/14. The XRB does not intend to undertake any capital works in 2014/15. Question 12 Is the Ministry, Crown Entity, government department or government agency developing any application for iPhone, iPad, smart phone or associated hardware? If so: - What product is being developed? - How much is it estimated to cost? - When is it likely to be completed? - How much is the application estimated to save (if anything)? The Ministry: The Ministry is currently developing one application, but there are no plans to develop any further iPhone, iPad or smart phone applications in 2014/15. Page 9 of 94
Question 13 What polls, surveys or market research does the Department/Ministry/entity and its associated agencies respectively intend to undertake in the following financial year and what is the total estimated costs of the polls, survey and market research that is proposed? Please provide the following details: - Who is to conduct the work - Date the work is to commence - Estimated completion date - Estimated total cost - Whether tenders were or are to be invited; if so, how many were received. The Ministry: Work programmes for 2014/15 are currently being prepared, and as a result budgets regarding polls, surveys or market research are still being finalised. CFLRI: The Commission intents to undertake the following polls, surveys and market research in the 2014/15 financial year: NZ Financial Behaviour Index The Commission conducts a six monthly survey of New Zealanders’ financial behaviour. Colmar Brunton carries out the survey. Surveys will be held in November 2014 and May 2015. Total cost for both surveys is estimated to be $40,000. Tenders will not be invited because this project is the continuation of a series of surveys begun in 2011. There is a considerable sunk cost in the project design and Colmar Brunton has institutional knowledge which would make tendering an uneconomic proposition. Marketing Monitor The Commission is undertaking a continuous marketing monitor to evaluate its marketing programme. Colmar Brunton is currently carrying out this work under contract until 30/6/14. A final decision has yet to be made whether to continue this work past 30/6/14. If the work is continued it is estimated to cost about $80,000 for a full year. Retirement Income Policy Awareness It is intended that a second public survey will be carried out by 30 June 2015 to assess the level of awareness and appreciation of issues surrounding New Zealand’s retirement income policy. Total cost for the second survey is estimated to be $70,000. An initial survey to assess the level of awareness and appreciation of issues surrounding New Zealand’s retirement income policy is currently been undertaken and will be completed by 30 June 2014. This work was tendered to 3 invited companies and the contract was awarded to Colmar Brunton. Depending on the results from the first survey, decisions will be made about tendering for the work on the second survey. Website Satisfaction Survey The Commission currently subscribes on a monthly basis to an online survey tool provided by iPerceptions to assess the user satisfaction with the Commission and Sorted websites. The cost is approximately $500 per month ($6,000pa). Use of the survey tool will continue on an ongoing (monthly) basis providing useful data is being provided. ComCom: The Commission intends to survey public, business and industry stakeholders about perceptions and awareness of their work. The surveys provide data for impact and output measures included in their Statement of Intent and Statement of Performance Expectations. Page 10 of 94
The table below outlines the surveys and estimated costs (where relevant) for the 2014/15 year. Who will Expected Estimated Tenders Nature of Poll, Survey, Estimated conduct commence completion invited and Market research: total cost: work: date: date: number: $7,000 Regulation Branch In house June 2015 June 2015 (external peer N/A Stakeholder survey survey reviewer) Compliance programme survey (Commerce Act, Fair In house Trading Act, and Credit June 2015 June 2015 N/A N/A survey Contracts and Consumer Finance Act) Competition law awareness In house and understanding in targeted June 2015 June 2015 N/A N/A survey sectors survey Consumer law awareness In house and understanding in targeted June 2015 June 2015 N/A N/A survey sectors survey Usefulness of Commission’s communications and In house guidance for recipients of June 2015 June 2015 N/A N/A survey compliance advice or warning letters survey Stakeholders that find our In house June 2015 June 2015 N/A N/A publications clear and useful survey FMA: FMA undertook a market survey on attitudes towards New Zealand’s financial markets that was conducted by Colmar Brunton in 2013. The fieldwork was conducted using Colmar Brunton’s online omnibus survey tool between 27 March and 3 April 2013 with results provide in April 2013. The total cost of the work was $12,937.50. While comparative quotes were sought tenders were not invited. This has been run again in 2014 with estimated cost of $7,000 and will be run again in 2015. FMA undertook a further study with Oliver Wyman in 2012/13 to follow up the work that they undertook in 2011 to report on financial markets expectations of FMA as regulator, its progress in delivering on those expectations, and recommendations for future improvements, but work wasn’t completed in the 2012/13 year. The cost of this report, and the associated work provided to the Board and FMA leadership team was $199,593. A copy of the report is available at https://www.fma.govt.nz/media/1916023/fma-progress- review-oliver-wyman.pdf Tenders were not invited on the basis that the report was a follow-up on earlier work undertaken in 2011. A risk assessment was conducted in terms of the government procurement guidelines. The principal risks identified were value for money, supplier reputation and reliability, and fairness of process. Given the specialist nature of the work, a commercial benchmarking exercise was conducted with government agencies familiar with financial markets specialist services, which confirmed that supplier choice and cost were reasonable. TPanel: The Panel maintains an on-line survey, using “Survey Monkey”, to obtain feedback on its performance from the market participants with whom it deals. The survey has been running since 1 July 2011. The survey is intended to run indefinitely. The Panel pays $50.00 per month for Survey Monkey’s licence. The Panel estimates expenditure of $1,000 in non-licence costs for minor amendments to update the survey. No tenders were sought. Page 11 of 94
XRB: The External Reporting Board has included $75,000 in the budget for 2014/15 for user needs research. The staff team are currently working on a needs analysis for this research project. Question 14 How much is estimated will be spent on advertising, public relations campaigns or publications in the forthcoming financial year? How does this compare to the total cost of campaigns or publications completed in the last five financial years?? Provide copies of any evaluations of campaigns undertaken in 2013/14. The Ministry: Advertising and public relations campaigns Work programmes for 2014/15 are currently being prepared, and as a result budgets in relation to advertising, public relations campaigns and publications have not yet been finalised. The total amounts for 2013/14 have not been finalised as the year is not yet complete. In 2012/13 the Ministry spent $2,093,482 on significant advertising and public relations campaigns. Publications The Ministry distributes many publications each year (for example, the Annual Report, the Statement of Intent, and multiple service line brochures). The costs associated with all these publications are aggregated across the Ministry and it is not possible to ascertain the total cost of publications. The costs of the Ministry’s two main departmental accountability publications are as follows: Financial Year Annual Report ($) SOI ($) 2013/14 Not yet published 2,519 (2014-2018) 2012/13 8,441 3,578 (2013-16) Question 15 For each advertising or public relations campaign or publication to be conducted or commissioned or planned by the Department/Ministry/entity and its associated agencies respectively, in or for the 2014/15 financial year, please provide the following: - Details of the project including all communication plans or proposals, any reports prepared for Ministers in relation to the campaign and a breakdown of costs - Who is to conduct project - Type of product or service generally provided by the above - Date the work is to commence - Estimation completion date - Estimated total cost - Whether it is intended that the campaign will be shown to the Controller and Auditor-General - Whether tenders were or are to be invited; if so, how many were or will be received. The Ministry: Please refer to the response to question 14. Page 12 of 94
CFLRI: Money Week 2014 Money Week is a nationwide awareness week facilitated by the CFLRI and involving stakeholders with an interest in financial literacy. Stakeholders include the finance sector, school, tertiary institutions, workplaces and community organisations who are encouraged to take part by holding money related events during Money Week. CFLRI leads the project with media agency OMD, creative agency Touchcast and partners from finance, workplace, community and education sectors. Planning has started for the week which will be held from 13 – 19 October. The estimated cost is $300,000. The campaign is not intended to be shown to the Controller and Auditor-General. All-of-government procurement suppliers were used so tenders were not required. Sorted Campaigns To be confirmed. Planning for these will occur in first two quarters of 2014/15. ComCom: The Commission has not planned advertising, public relations campaigns or publications to be commissioned for the 2014/15 financial year. While the Commerce Commission carries out significant communications and stakeholder engagement activity (to ensure the Commission’s activity is explained to interested parties), it does not classify this activity as ‘advertising’ or ‘public relations’. The Commission now takes a mostly web-based approach to publications, meaning costs of these ‘publications’ are mostly limited to staff time. The Commission has budgeted $155,150 for publications costs in 2014/15. FMA: Nil planned. TPanel: There are no advertising or public relations campaigns planned in or for 2014/2015. XRB: There are no plans to conduct an advertising or public relations campaign in the 2014/15 year. Question 16 How many public relations and/or communications staff and contractors/consultants does the Department/Ministry/entity and its associated agencies employ; what is the total salary budget for these staff and how does that compare with each of the last five financial years? The Ministry: There are currently 56 communications staff employed at a total budgeted cost of $4.1 million. There are 20 staff who provide communications support to the business groups. Of these, 12 respond to media enquiries, of which there are approximately 3,500 requests annually. There are 30 staff working on websites, design work and marketing, and this includes managing a wide range of websites and social media sites that deliver business facilitation, regulatory and policy information and services, with approximately 3 million visits per month. There are six staff working with the Ministry’s large range of stakeholders and on internal communications. Over the last year, the Ministry has undertaken a web publishing review, to streamline and simplify Ministry web publishing processes. That has resulted in transfer of seven FTE positions that were previously located in the Corporate ICT area. The Ministry employed 65 communications staff in 2012/13 at a total cost of $4.2 million. Page 13 of 94
CFLRI: Please refer to the table below: Forecast Budget Actual Actual Actual Actual 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10 $208,090 $248,000 $211,000 $207,010 $150,174 $191,695 Staff 2 Staff 2 Staff 2 Staff 2 Staff 2 Staff 1.5 Staff $48,000 $160,644 $39,237 Contractors NIL - - 1 Contractor 1 Contractor 1 Contractor PR Agency/ Consultants $30,000 $115,074 $352,775 $324,785 $275,420 $22,220 (Sputnik) ComCom: The Commission currently has two permanent and two fixed term communications staff. The salary information for the Commission’s Communications team, including the comparison with the previous years is detailed below. Permanent Contractors and Year Total Salary Headcount Fixed Term Staff 2014/15 2 2 $383,200 (Budget) 2013/14 2 2 $386,613 (Budget) 2012/2013 3 2 $333,927 2011/2012 3 2 $355,982 2010/2011 3 0 $280,145 2009/2010 3 0 $253,471 2008/2009 3 0 $238,413 FMA: FMA Employees No. of permanent or fixed Year Total FTE Budget term positions employed 2014/15 7 (estimate) $661,000 2013/14 6 $563,000 2012/13 3 $230,000 2011/12 4 $580,000 Contractors / Consultants FMA employed one part time communications contractor during 2012/13. The total salary budget for this role in 2012/13 was $51,570.30. Page 14 of 94
In 2011/12 FMA employed two communications contactors and an agency to provide assistance with FMA’s establishment and the introduction of the new Financial Advisers regime. The total budget for these services was $366,039 in 2011/12. As FMA was established on 1 May 2011 there are no earlier comparisons available. TPanel: The Panel does not employ any public relations or communications staff or contractors/consultants. XRB: The External Reporting Board does not employ any public relations or communications staff and has not since its commencement in July 2011. Question 17 How many unfilled positions are there currently within the Department/Ministry/entity and its associated agencies and how many unfilled positions does it expect to have in the 2014/15 financial year? How does this compare with each of the last five financial years? How do these positions breakdown by policy area? How is the Department/Ministry/entity and its associated agencies continuing to carry out work in the absence of staff in these positions? The Ministry: The Ministry had 151 unfilled positions as at 31 March 2014. This includes 23 policy positions. This is a significant decrease from the previous year (449) and is due to the good progress in filling posts in the Ministry’s new structure. In 2014/15 the Ministry is taking a managed approach to filling unfilled positions to ensure business needs are adequately met. CFLRI: The Commission is about to go through a restructure, recently vacated roles will be filled when the new structure is confirmed. The intention is to outsource the Corporate Services role to cover this period. ComCom: As at 30 April 2014, the Commission had 16 vacancies. In the 2014/15 financial year the Commission estimates to carry a total of 12 unfilled positions involving a mix of operational and support roles. In terms of carrying out work in the absence of staff in these positions, a number of the vacancies are gradually being filled, and there are no significant implications for operations. The unfilled positions for the Commission, including the comparison with the previous years are set out below: Year Unfilled positions 2014/2015 (Estimate) 12 2013/2014 16 2012/2013 12 2011/2012 11 2010/2011 14 2009/2010 12 2008/2009 9 Page 15 of 94
FMA: No. of unfilled positions 2014 / 15
CFLRI: Consultants & Contractors over $5,000 2013/14 (a) (b) (c) (d) (e) (e) (f) (g) (h) (i) (j) Name of Consultant or Type of service Details of Budgeted and/or Max Hrly Daily rate Date of Date the Completion Tenders proposals for contractor Consultancy actual rates contract work date further work commenced Amanda Picken Facilitate the financial literacy cluster in Upper Harbour, Project Manager 6500 $800 Jan‐14 Dec‐14 Auckland Blaschke & Rutherford Retirement Villages Act ‐ Monitoring & Disputes Administration $18,445 100 Jun‐13 ongoing Jun‐16 n/a Clementine Ludlow Auckland Financial Literacy Education Advisor Project Manager $35,577 75 Jul‐13 Jun‐14 designit CFLRI Corporate Website Content Development Plan, Administration $20,722 80 Jul‐12 Jul‐13 n/a Style guide, Templates Hamish Pattison Video of Aorere College Year 10 Financial Literacy Project Manager $5,000 agreed sum Mar‐14 Apr‐14 n/a project outcomes Lisa Mansor Project and admin support Administration $16,187 35 Jul‐12 Oct‐13 n/a Morwen Thomas Manage recruitment of new staff plus other HR advice Project Manager $15,435 90 Sep‐13 Mar‐14 Nicola Winslade Providing communications and event management Project Manager $19,676 90 Sep‐13 Nov‐13 services Polson Higgs Work with Advisory Committee and others, taking into Maori Strategy $31,654 150 1‐Dec‐11 24‐Dec‐13 n/a account the National Strategy for Financial Literacy and develop a five‐year action plan to improve financial literacy among Maori, implement the plan. Robert Kent Weaver Research international comparisons for retirement Project Manager $10,025 agreed sum 1‐Jul‐13 1‐Aug‐13 Income policy awareness Page 17 of 94
Consultants & Contractors over $5,000 2012/13 (a) (b) (c) (d) (e) (e) (f) (g) (h) (i) (j) Name of Consultant or Type of service Details of Budgeted and/or Max Hrly Daily rate Date of Date the Completion Tenders proposals for contractor Consultancy actual rates contract work date further work commenced Alison O'Connell Strategic options for improving the effectiveness of Project Manager $17,865 1000 May‐13 Aug‐13 n/a financial literacy initiatives in New Zealand Blaschke & Rutherford Retirement Villages Act ‐ Monitoring & Disputes Administration $24,172 100 Jul‐12 ongoing Jun‐13 n/a ongoing Bruce D White Consulting Role of financial services sector in Retirement Income Project Manager $20,000 1000 Dec‐12 Mar‐13 n/a Policy David A Preston The contribution of wider policies and programmes Project Manager $8,800 agreed sum Oct‐13 Mar‐13 n/a within New Zealand’s Retirement Income Framework designit CFLRI Corporate Website Content Development Plan, Administration $141,470 90 Jul‐12 Jul‐13 n/a Style guide, Templates Lisa Mansor Project and admin support Administration $42,200 35 Jul‐12 Oct‐13 n/a Louise Gibson ChCh Earthquake project, Money Week Project, Project Manager $160,644 110 May‐12 May‐12 Mar‐13 n/a Workplace Strategy and Sorted Seminars for Money Week, Sorted Seminars Facilitators Maire Dwyer The place of KiwiSaver in New Zealand’s Retirement Project Manager $10,000 120 Oct‐12 Jun‐13 n/a Income Framework Morwen Thomas Manage HR responsibilities for Commission restructure Project Manager $7,920 90 Mar‐13 Mar‐13 Peter Harris Production of a report on the history of New Zealand’s Project Manager $7,500 agreed sum Sep‐12 Mar‐13 n/a Retirement Income Framework Ross Guest Production of a report on comparisons between the Project Manager $10,000 agreed sum Sep‐12 Mar‐13 n/a Australian and New Zealand systems for providing retirement income Sadhana Raman Developing a marketing strategy for older Kiwis in the Project Manager $15,138 150 Jan‐12 Jun‐12 n/a life stages of planning for and being in retirement (Phase 2) Venning Consulting Ltd Schools Advisory Committee, Money Week, Digital Project Manager $17,240 80 25‐Jun‐12 31‐Aug‐12 n/a Stories Polson Higgs Work with Advisory Committee and others, taking into Maori Strategy $55,742 150 1‐Dec‐11 Nov‐11 24‐Dec‐13 n/a account the National Strategy for Financial Literacy and develop a five‐year action plan to improve financial literacy among Maori, implement the plan. Page 18 of 94
Consultants & Contractors over $5,000 2011/12 (a) (b) (c) (d) (e) (e) (f) (g) (h) (i) (j) Name of Consultant or Type of service Details of Budgeted and/or Max Hrly Daily rate Date of Date the Completion Tenders proposals for contractor Consultancy actual rates contract work date further work commenced Blaschke & Rutherford Retirement Villages Act ‐ Monitoring & Disputes Administration $46,950 100 Oct‐08 ongoing ongoing n/a ongoing designit Administration Interim CFLRI Corporate Website Content Development Plan, management of Style guide, Templates $62,740 80 Apr‐12 Apr‐12 Sep‐12 n/a website Lisa Mansor Project and admin support Administration $22,255 35 Louise Gibson ChCh Earthquake project, Money Week Project, 15/Aug/11 Workplace Strategy and Sorted Seminars for Money Sorted Seminars Week, Sorted Seminars Facilitators Project Manager $152,867 110 Aug‐11 ongoing n/a Facilitators Sadhana Raman Developing a marketing strategy for older Kiwis in the Project Manager $25,114 $1,000 31/Oct/11 31/Oct/11 9/Dec/11 n/a life stages of planning for and being in retirement (Phase 1) Sadhana Raman Developing a marketing strategy for older Kiwis in the Project Manager $127,067 150 19/Jan/12 29/Jun/12 n/a life stages of planning for and being in retirement (Phase 2) Vanessa Ross Research project :A Stocktake of Financial Education Project Manager $17,654 60 26/Sep/11 1/Nov/11 31‐Jan‐12 n/a Programmes in NZ (programme gaps) Polson Higgs Work with Advisory Committee and others, taking into Maori Strategy $46,081 150 1‐Dec‐11 1/Nov/11 31/Oct/14 n/a account the National Strategy for Financial Literacy and develop a five‐year action plan to improve financial literacy among Maori, implement the plan. Consultants & Contractors over $5,000 2010/11 (a) (b) (c) (d) (e) (e) (f) (g) (h) (i) (j) Name of Consultant or Type of service Details of Budgeted and/or Max Hrly Daily rate Date of Date the Completion Tenders proposals for contractor Consultancy actual rates contract work date further work commenced Blaschke & Rutherford Retirement Villages Act ‐ Monitoring & Disputes Administration $24,225 100 Oct‐08 ongoing ongoing n/a ongoing Lisa Mansor Project admin support Administration $12,036 35 ongoing ongoing n/a ongoing Polson Higgs Work with Advisory Committee and others, taking into Maori Strategy $32,805 150 1‐Nov‐10 1‐Nov‐10 31‐Oct‐11 n/a account the National Strategy for Financial Literacy and develop a five‐year action plan to improve financial literacy among Maori, implement the plan. McMahon Consulting 2010 Review, Insurance, Fin Knowledge survey Project Manager $71,337 130 Jul‐09 Jul‐09 Dec‐10 n/a no Page 19 of 94
Consultants & Contractors over $5,000 2009/10 (a) (b) (c) (d) (e) (e) (f) (g) (h) (i) (j) Name of Consultant or Type of service Details of Budgeted and/or Max Hrly Daily rate Date of Date the Completion Tenders proposals for contractor Consultancy actual rates contract work date further work commenced Blaschke & Rutherford Retirement Villages Act ‐ Monitoring & Disputes Administration $22,921 100 Oct‐08 ongoing ongoing n/a ongoing David A Preston 2010 Review, trends and developments Research $23,200 800 Apr‐10 Apr‐10 May‐10 n/a no McMahon Consulting 2010 Review, Insurance, Fin Knowledge survey Project Manager $112,320 130 Jul‐09 Jul‐09 Dec‐10 n/a no Athena Research Ltd 2010 Review, Retirement Income issues for women Research $6,600 1100 Jul‐09 Jul‐09 Jul‐09 n/a no Page 20 of 94
ComCom: The Commission may use external resources to deliver outputs in 2014/15 where it is cost effective to do so. Consultants may be engaged to advise on specific technical issues where it would not be cost effective to employ permanent staff. Contractors may be engaged to back-fill positions until permanent staff are appointed or during a period of change after which permanent staff may not be required. The Commission has not finalised plans for the use of external resources at this stage, and accordingly it is not possible to provide the Committee with the details requested FMA: FMA estimates this will be similar to previous years. TPanel: No specific contractors or consulted for in 2014/15. Rather they are engaged in response to transactional requirements as they arise. XRB: 2014/15: The External Reporting Board would expect to engage a similar number of contractors as in the 2013/14 year at a similar cost. There are however, no contracts in place for contract work in 2014/15. 2013/14: Ernst and Young Assistance and support in connection with the preparation of the XRBs comparison document between NZIFRS and PBE Standards Actual cost $15,750 plus GST Agreed Fee: $15,750 plus GST Date work commenced: February 2014 Date work completed: February 2014 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. JacksonStone and Partners Retainer and Research fees for recruitment of Director of Accounting Standards Actual cost $25,000 plus GST Agreed Fee: $25,000 plus GST Date work commenced: September 2013 Date work completed: September 2013 Three proposals were obtained from members on AOG Recruitment Panel. There was no report produced. Page 21 of 94
Terrace Filing Services Assistance with compliance with Public Records Act and pre work for Document Management System Actual cost $22,287 plus GST Agreed Fee: $22,620 plus GST Date work commenced: December 2013 Date work completed: approx May 2014 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. 2012/13: Top Drawer Consultants Facilitation of Joint Board Strategy Session November 2012 Actual cost $1,955 Budgeted hourly rate: $1,700 per day plus GST Date work commenced: 21 November 2012 Date work completed: 21 November 2012 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. Ernst and Young Secondment of staff member to assist Accounting Standards team Actual cost $36,800 plus GST Budgeted hourly rate: $1,600 per day plus GST Date work commenced: July 2012 Date work completed: September 2012 total 23 days work No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. 2011/12: Ernst and Young Technical Accounting Standard writing expertise Actual cost $49,600 Budgeted hourly rate: $1,600 per day Date work commenced: April 2012 Date work completed: June 2012 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. The consultant was engaged to work on Accounting Standards. Page 22 of 94
Jackson Stone and Partners Temporary accounting services Actual cost: $6,483 Hourly rate: $65 per hour Date work commenced: March 2012 Date work completed: June 2012 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. The consultant was engaged to assist with short term accounting needs at the XRB. PricewaterhouseCoopers Technical Accounting Standard writing expertise Actual cost: $10,313 Hourly rate: $700 per day Date work commenced: November 2011 Date work completed: December 2012 No tenders were invited and no proposals for further work has resulted from the original consultancy. There was no report produced. The consultant was engaged to work on Accounting Standards. Roy Tiffin Company secretarial expertise Actual cost: $32,080 Hourly rate: $1,180 per day Date work commenced: July 2011 Date work completed: June 2012 No tenders were invited and no proposals for further work have resulted from the original consultancy. There was no report produced. The consultant was engaged to provide company secretarial requirements. 2010/11: Roy Tiffin 2010/11: $18,585. This work comprised company secretarial expertise and general manager responsibilities related to the establishment of the XRB. 2010/11: Public Management International Technical advisor to the Accounting Standards Review Board Actual Cost: $19,699 Hourly rate: Page 23 of 94
Date work commenced: February 2011 Date work completed: April 2011 No tenders were invited and no proposals for further work has resulted from the original consultancy. Multiple reports in the form of Board Agenda papers were produced.. Total consultants spend in 2010/11 is $38,284. Question 19 Does the Department/Ministry/entity and its associated agencies expect to hire more or fewer contractors in the 2014/15 year than it did in 2013/14 and what is the difference in the amount expected to be spent in 2014/15 compared to 2013/14? If the Department/Ministry/entity and its associated agencies expect to hire more contractors in the 2014/15 year compared to 2013/14 year, why are more contractors required? The Ministry: The expectation is that the Ministry will reduce reliance on contractors in the 2014/15 financial year as the Ministry settles down after the merger and more of the temporary resources engaged to help during the establishment phase are replaced by permanent staff. The Ministry works with a variable supply of people with specific capabilities and cannot make reliable projections about just when the optimum balance between permanent and temporary human resources will be reached at this time. The Ministry is developing a workforce strategy that will address the expected balance between permanent resourcing and fixed contract resourcing to meet changing or temporary needs. Please refer to the response to question 20 for more information. CFLRI: The Commission expects to hire fewer contractors in 2014/15 and the spend will be lower, the exact figure is still to be determined. ComCom: The Commission may use external resources to deliver outputs in 2014/15 where it is cost effective to do so. Consultants may be engaged to advise on specific technical issues where it would not be cost effective to employ permanent staff. Contractors may be engaged to back-fill positions until permanent staff are appointed or during a period of change after which permanent staff may not be required. The Commission has budgeted for $10.562 million expenditure on external resources for the 2014/15 financial year, compared to a budget of $10.702 million budgeted in 2013/14. The Commission has not finalised plans for the use of external resources at this stage, and accordingly it is not possible to provide the Committee with details on whether the decrease in expenditure will alter the number of contractors engaged during the 2014/15 financial year. FMA: No change expected. TPanel: The Panel does not expect to hire more contractors in 2014/15 than it did in 2013/14. XRB: The External Reporting Board would expect to hire a similar number of contractors in the 2014/15 year with a similar cost. Page 24 of 94
Question 20 What is the Ministry, Crown Entity, government department or government agency’s policy on the use of consultants and contractors as opposed to regular employees? Has this policy changed recently, and if so, when was this policy implemented? The Ministry: The Ministry uses external resources to deliver outputs where it is cost effective to do so or when additional expertise that is not normally found within the Ministry is required. Consultants are engaged on a contract for professional advice or information, either directly (self-employed) or through an organisation. Consultants often work offsite, but might be required to work onsite from time to time. Contractors are engaged on a contract for service, either directly (self-employed), or through an organisation. Contractors act as an additional resource for a time-limited piece of work/project or to provide backfill or extra capacity in a role that exists within the Ministry. Question 21 How many consultants or contractors expected to be contracted in 2014/15 are likely to have been previously employed permanently within the Ministry, department or agency in the prior two years? How many contractors hired in the last four financial years had previously been permanent employees in the Ministry, department or agency in the two years prior? The Ministry: The Ministry’s policy is that all efforts are made to ensure that all work is delivered by Ministry employees wherever possible, before looking to the use of alternative resourcing. There have been some instances of former employees being engaged as contractors since the creation of the Ministry on 1 July 2012. The Ministry is currently reviewing its policies regarding the internal management and tracking of contractors and consultants within the Ministry. This includes the engagement of former employees. Question 22 Will the Ministry, Crown Entity, government department or government agency contract any consultants or contractors to provide communications, media or public relations advice or services in the 2014/15 financial year; if so, with whom will they contract, for what specific purpose or project, for what length of time and at what total actual or estimated cost? The Ministry: Decisions about the future use of external resources will be made as and when the need is identified. Please refer to the response to question 20 for more information. Question 23 How many staff does the Ministry, Crown Entity, government department or agency expect to hire on a three-month or less contract? How does this compare to the number hired on a three-month or less contract in the last five financial years? The Ministry: The number of fixed term staff on a contract of three months or less as at 31 March 2014 was five. In 2012/13, the Ministry had 12 employees in this category. The Ministry expects this number to remain at a similarly low level in the coming year. Please note current numbers are based on expected end dates and assume no extension. Page 25 of 94
Question 24 How many staff does the Ministry, Crown Entity, government department or agency expect to hire on a three to six month contract? How does this compare to the number hired on a three to six month contract in the last five financial years? The Ministry: The number of fixed term staff on a three to six month contract as at 31 March 2014 was 147. In 2012/13 the Ministry had 31 employees in this category. The Ministry has brought in flexible resourcing to support project work mainly associated with the formation of the Ministry. As projects are completed this number will decrease. Note: Current numbers are based on expected end dates and assume no extension. Question 25 How many staff does the Ministry, Crown Entity, government department or agency expect to hire on a six to nine month contract? How does this compare to the number hired on a six to nine month contract in the last five financial years? The Ministry: The number of fixed term staff on a six to nine month contract as at 31 March 2014 was 221. In 2012/13 the Ministry had 20 employees in this category. The Ministry has brought in flexible resourcing to support project work mainly associated with the formation of the Ministry. As projects conclude, this number will decrease in the coming financial year. Note: Current numbers are based on expected end date and assume no extension. Question 26 In the coming financial year, does the Ministry, Crown Entity, government department or agency expect to employ staff on a new contract if they were previously employed on a permanent or temporary basis? The Ministry: This may occur where an existing staff member moves to a new role in a different part of the Ministry, and a different agreement applies. If a fixed term staff member is recruited to a permanent role they will receive a new permanent employment agreement. Existing staff from federation agencies (pre Ministry) who moved into a new role will have received a new Ministry employment agreement. Question 27 Has the Ministry, Crown Entity, government department or agency budgeted for contractors to provide policy advice during 2014/15, if so, how much has been budgeted? The Ministry: Decisions about the future use of external resources will be made as and when the need is identified. Page 26 of 94
Question 28 How many permanent staff will be employed within the Ministry, Crown Entity, government department or government agency during 2014/15 financial year? How does this compare to the last five financial years? Please breakdown by: - Role (e.g. policy/admin/operational) - Classification (full and part-time) - Office (e.g. geographical location) Please provide detailed explanations for any fluctuations in staff numbers of plus or minus 10%. The Ministry: The Ministry has 2,504 permanent staff (see breakdown in the table below). Under the new structure, almost all the policy positions have moved to Wellington. WorkSafe New Zealand has been separated out from the Ministry which decreased the total number of employees. Immigration New Zealand had an internal restructure between June 2013 and March 2014. The Ministry expects permanent staff numbers to stay relatively stable in the coming year. The table below shows permanent Ministry staff in policy and other roles broken down by full and part-time employment. As at 31 March 2014 Policy Other Region Full Time Part Time Full Time Part Time Total Auckland 7 3 622 60 692 Bay of Plenty 3 2 5 Hawkes Bay 16 1 17 Manawatu 41 5 46 Nelson 6 6 Northland 1 1 2 Otago 11 3 14 Overseas 28 28 Southland 2 2 Waikato 67 8 75 Wellington 283 7 1,057 98 1,445 Canterbury 159 11 170 South Canterbury 1 1 East Coast 1 1 Total 290 10 2,015 189 2,504 As at 30 June 2013 Policy Other Region Full Time Part Time Full Time Part Time Total Auckland 7 767 72 846 Bay of Plenty 1 1 2 Canterbury 168 21 189 Hawkes Bay 22 1 23 Manawatu 1 1 2 Nelson 13 2 15 Northland 1 1 Otago 22 3 25 Overseas 29 29 Southland 7 7 Page 27 of 94
Taranaki 10 1 11 Waikato 10 10 Wellington 186 38 1,166 99 1,489 Total 193 38 2,216 202 2,649 Note - The numbers in the table exclude fixed term, offshore engaged staff and staff on leave without pay or parental leave. The Ministry does not distinguish between administrative or operational roles. All positions other than policy are captured under “Other”. Question 29 Provide a breakdown by role (e.g. policy/administration/operational) and location of the Ministry, Crown Entity, government department or government agency’s staff numbers in comparison to each of the last five financial years, by gender. The Ministry: Please note that roles with dual functions have been placed in their main category only. The table below shows permanent Ministry staff in policy and other roles broken down by gender.1 As at 31 March 2014 Policy Other Region Total Female Male Female Male Auckland 8 2 427 255 692 Bay of Plenty 4 1 5 Hawkes Bay 8 9 17 Manawatu 31 15 46 Nelson 2 4 6 Northland 2 2 Otago 11 3 14 Overseas 11 17 28 Southland 1 1 2 Waikato 55 20 75 Wellington 134 156 663 492 1,445 Canterbury 102 68 170 South 1 1 Canterbury East Coast 1 1 Total 142 158 1,319 885 2,504 1 Note - Numbers in the table above exclude offshore engaged staff and staff on leave without pay or parental leave. ‘Policy’ staff numbers include operational policy staff and the ‘Other’ group include all other (non-policy) staff in the Ministry. Page 28 of 94
As at 30 June 2013 Policy Other Region Total Female Male Female Male Auckland 7 496 343 846 Bay of Plenty 1 1 2 Canterbury 101 88 189 Hawkes Bay 10 13 23 Manawatu 1 1 2 As at 30 June 2013 Policy Other Region Total Female Male Female Male Nelson 6 9 15 Northland 1 1 Otago 14 11 25 Overseas 12 17 29 Southland 2 5 7 Taranaki 6 5 11 Waikato 9 1 10 Wellington 109 115 697 568 1,489 Total 116 115 1,356 1062 2,649 Question 30 How does the Department/Ministry/entity and its associated agencies define frontline staff for the 2014/15 year and how has that definition changed over the past four years? The Ministry: The Ministry does not differentiate front line staff. Crown entities Please refer to the answers provided by Crown entities to question 32. Question 31 How many permanent staff are currently employed within the Department/Ministry/entity and its associated agencies? How does this compare to the last five financial years? Please breakdown by: - Role (e.g. policy/admin/operational) - Classification (full and part-time) - Office (e.g. geographical location) Provide detailed explanations for any fluctuations in staff numbers of plus or minus 10%. The Ministry: Please refer to the response to question 28. Page 29 of 94
CFLRI: Prior to 2013/14 all staff were based in Wellington. From 1/7/13 there was a restructure that increased the staff complement by 7 staff (6 full time and 1 part time). There was no increase in Government funding to facilitate this increase in staff, rather work that was previously contracted out was brought in-house. 2013/14 Role Office F/P 2012/13 Role F/P 2011/12 Role F/P Interim Retirement Retirement Board Auck Full-time Retirement Board Part-time Board Full-time Commissioner Commissioner Commissioner Executive Managemen Executive Managemen Executive Managemen Wgtn Full-time Full-time Full-time Director t Director t Director t Personal Personal Personal Admin Wgtn Full-time Admin Full-time Admin Full-time Assistant Assistant Assistant Marketing Marketing Marketing Communicatio Operational Wgtn Full-time Communications Operational Full-time Communicatio Operational Full-time ns Manager Manager ns Manager Snr Media Education Education Operational Wgtn Full-time Operational Full-time Operational Full-time Adviser Manager Manager Education Communications Communicatio Operational vacant Full-time Operational Full-time Operational Full-time Manager Manager ns Manager Group Office Manager Operational vacant Full-time Office Manager Admin Full-time Admin Full-time Manager Marketing Corp Services Online Admin vacant Full-time Online Manager Operational Full-time Operational Full-time Manager Manager Office Content Admin Wgtn Full-time Content Manager Operational Full-time Operational Full-time Manager Manager Research Admin Assist Admin Wgtn Full-time Operational Full-time Research Mgr Operational Full-time Manager Digital Product Project Project Operational Wgtn Full-time Admin Full-time Admin Full-time Manager Coordinator Coordinator Content Operational Wgtn Full-time Manager Group Manager Operational Wgtn Full-time Research Research Operational Wgtn Full-time Manager Page 30 of 94
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