Challenges and possibilities of health professionals in the care of dependent older adults

Page created by Dawn Harrington
 
CONTINUE READING
DOI: 10.1590/1413-81232020261.31972020       89

                                Challenges and possibilities of health professionals

                                                                                                                                 article
                                in the care of dependent older adults

Raimunda Magalhães da Silva (https://orcid.org/0000-0001-5353-7520) 1
Christina César Praça Brasil (https://orcid.org/0000-0002-7741-5349) 1
Indara Cavalcante Bezerra (https://orcid.org/0000-0003-0647-2490) 2
Maria do Livramento Fortes Figueiredo (https://orcid.org/0000-0003-4938-2807) 3
Míria Conceição Lavinas Santos (https://orcid.org/0000-0001-5896-3895) 1
Jonas Loiola Gonçalves (https://orcid.org/0000-0003-1015-9173) 1
Maria Helena de Agrela Gonçalves Jardim (https://orcid.org/0000-0001-7622-1449) 4

                                Abstract This study investigates the challenges
                                and possibilities of health professionals in man-
                                aging care for dependent older adults in PHC.
                                We employed a qualitative approach based on
                                dialectical hermeneutic fusion. Interviews were
                                carried out with 38 health professionals, from
                                June to December 2019, in eight cities in the five
                                Brazilian regions, which resulted in themes about
                                the challenges of professionals in the manage-
                                ment of care for older adults, the strategies used,
                                and their suggestions for improving the quality
                                of care for dependent older adults. Management
                                failures, structural factors, access barriers, scarce
                                supplies, disrupted network, and lack of security,
                                were pointed out as hardships in directing health
                                protection, prevention, and promotion actions.
                                The applied strategies are diverse and conflicting
1
  Programa de Pós-              and aim to articulate the multiprofessional teams,
Graduação em Saúde
Coletiva. Universidade de       which involve the Family Health Strategy and
Fortaleza. Av. Washington       specialists to implement care. Strengthening recep-
Soares 1321, Edson Queiroz.     tion, encouraging home consultation, mobilizing
60811-905 Fortaleza CE
Brasil. rmsilva@unifor.br.      support groups, and carrying out health education
2
  Mestrado Profissional         were among the participants’ integrative practices.
em Gestão em Saúde,             Due to the complex study object, it was evidenced
Universidade Estadual do
Ceará. Fortaleza CE Brasil.     that professionals recognize the shortcomings in
3
  Programa de Pós-              the health services and face undesirable situations
Graduação em Enfermagem,        due to the lack of qualified personnel in the teams
Centro de Ciências da
Saúde, Universidade Federal     and the defective materials and transportation.
do Piauí. Teresina PI Brasil.   Key words Health care, Health personnel, De-
4
  Curso de Enfermagem,          pendent older adults, Primary Health Care, Qual-
Universidade da Madeira.
Ilha da Madeira Portugal.       itative research
90
Silva RM et al.

                  Introduction                                           care, focusing on prevention and health promo-
                                                                         tion actions14. In the reorientation of the PHC
                  Population aging is part of the demographic re-        health care model, Family Health Strategy (ESF)
                  ality in Brazil and worldwide. The World Health        leads the care to the family and the community14.
                  Organization (WHO) warns that two billion old-             From the perspective of Oliveira et al.15, the
                  er adults are expected in 2050, and, in the Ameri-     way of caring for older adults in Brazil, particu-
                  cas, people over 60 will increase more than three-     larly dependent older adults, must be reworked
                  fold in the next 30 years, up from eight to thirty     to achieve a logical and coherent care path in the
                  million1,2. Brazil will be the sixth highest ranked    face of an articulated network of services and
                  country in older adults by 2025, reaching 22.71%       people. These transformations must be imple-
                  of the total population in 2050.                       mented in services, training of health profession-
                      Chronic health problems arise with age. They       als, support to the organization, and manage-
                  often lead older adults to become dependent on         ment of resources and financing.
                  care and challenges from health systems that de-           However, it is necessary to clarify the strate-
                  mand more resolute lines of care and care net-         gies used to prevent risks and manage this pop-
                  works3. The World Health Organization (WHO)            ulation’s health conditions. Understanding the
                  spearheads the Decade of Healthy Aging 2020-           challenges of professionals who address the care
                  2030 to promote longevity and healthy lives, in        of these dependent older adults within PHC dai-
                  line with the Sustainable Development Goals4. In       ly and investigating their care strategies and the
                  parallel with aging is an urgent need to care for      suggestions for improvements to support coping
                  this population to prevent dementia and physical       with health problems of this frail population can
                  and mental disabilities5.                              open new avenues and strengthen comprehen-
                      The Ministry of Health developed from 1994         sive care in the SUS. This study aimed to inves-
                  to the present the National Policy for Older           tigate the challenges and possibilities of health
                  Adults6. As of 2000, Policies have intensified –       professionals for the management of care for
                  Statute for Older Adults7; National Health Policy      dependent older adults in Primary Health Care.
                  for Older Adults8; Primary Care Policy9; Strategic
                  Action Plan for Coping with Chronic Non-Com-
                  municable Diseases in the 2011-202210 period;          Methods
                  National Active Aging11 Policy; Guidelines for the
                  Care of Older Adults in the Unified Health Sys-        This paper is nested in a multicenter study called
                  tem (SUS); and Technical Guidelines for the Im-        Situational study of dependent older adults living
                  plementation of the Care Line for Comprehen-           with their families to subsidize care and support
                  sive Health Care for Older Adults in the SUS12.        policy for caregivers, linked to the Jorge Careli
                      The increased life expectancy and the frag-        Department of Violence and Health Studies, the
                  mented care in the care networks for older adults      Oswaldo Cruz Foundation.
                  are a reality that influences the system’s resolu-         A qualitative study was conducted from a her-
                  tion and leaves dependent older adults receiving       meneutic-dialectic perspective, which anchors the
                  care at home unassisted. Depending on this fact,       comprehensive and critical processes of a social
                  PAHO/WHO2 expresses that disability-associ-            event16,17. Hermeneutics seeks to near the mean-
                  ated aging has increased by 12.6% since 2009.          ing established by professionals when they live the
                  PAHO’s Plan of Action on the Health of Older           experience of caring for dependent older adults,
                  Persons, including Active and Healthy Aging for        emphasizing beliefs, values, objective actions, and
                  the period 2009-2018 report, showed that health        subjective meanings. Dialectics allows confront-
                  workers are not prepared to meet the needs of          ing social components under critical lenses.
                  older adults4.                                             The study reported here was developed in
                      Health care management must involve mul-           eight municipalities in the five Brazilian regions,
                  tiple dimensions, adjusting to each stage of life,     including Brasília, Teresina, Fortaleza, Manaus,
                  searching for well-being, security, and autonomy,      Rio de Janeiro, and Belo Horizonte Porto Alegre,
                  and can benefit from access to health resources        and Araranguá. These municipalities were cho-
                  available in the social environment13. In the SUS      sen to understand the national realities due to the
                  organizational scope, PHC is the main gateway to       diverse and intricate aspects of social, cultural,
                  the system, as it is where users’ first contact with   and health conditions18.
                  health services and professionals should take              Thirty-eight PHC professionals who pro-
                  place longitudinally, aiming at comprehensive          vided some care to dependent older adults were
91

                                                                                                                   Ciência & Saúde Coletiva, 26(1):89-98, 2021
interviewed for this section of the study. Among        Results
the professional categories interviewed were
doctors (8), nurses (18), psychologists (1), phys-      The results are presented in two themes that
iotherapists (1), social workers (3), dentists (2),     emerged from the collected empirical material. It
biologists (1), physical educators (1), nursing         is worth mentioning that the reference to “old-
technicians (1), pedagogues (1) and community           er adult” is extended to “dependent older adult”
health workers (1). Participants with at least one-     (DOA), since the research analysts of this study
year experience in PHC services were included           considered the principle of inseparability, since
to ensure the experience of caring for dependent        they belong to the same population group, only
older adults. Those who were on vacation or were        differing concerning the level or intensity of care
removed for any reason from work activities were        demanded.
excluded.
     Key informants from the municipal health               Challenges for professionals in the
departments indicated the participants, based               management of care for dependent
on previous knowledge about the registration of             older adults
households and UBS that attended older adults
dependent on any type of physical, mental, or so-            The participants’ main challenges are related
cial care. The inclusion criteria considered health     to inefficient PHC management, structural diffi-
professionals who had worked, for at least a year,      culties, territorial and access barriers, scarce sup-
in PHC services and municipal programs that             plies, counter-referral system bureaucracy, long
provided support to older adults and their fam-         waiting lines, and lack of public security. The
ilies. The invited professionals were contacted in      inefficient management of PHC is evidenced by
person, by phone, or social media. They received        care lag and lack of priority resources and man-
information about the study upon accepting the          agement.
invitation.                                                  There’s no such thing as primary care! All ends
     Data were collected through semi-struc-            up staying much more at doctor’s offices, losing the
tured interviews to capture identification data,        vital ability to identify inside people’s homes. (Enf.,
sociodemographic characteristics, facilities, and       Porto Alegre).
difficulties in receiving and monitoring the care            When talking about primary care, we think
of the dependent older adults and the support           about prevention and health education. Today, we
strategies used. Interviews were held from June         are doing 1% of education and health. The rest is
to December 2019 after participants signed the          just walk-in demand. So [the actions carried out]
Informed Consent Form (ICF), at reserved plac-          lost a little the meaning of primary care. (Med.,
es in the respondent’s work environments, with a        Fortaleza).
mean duration of 20 minutes.                                 PHC structural difficulties are challenging
     The data were sorted, classified, and analyzed     and worthy of attention by responsible bodies.
following the steps of transcribing the interviews,     Professionals aim for spaces to conduct collective
reading, rereading the material, and separating         activities and establish a shared care network.
the sets of signs that emerged from the text (sort-          In the health unit, we have NASF’s room that
ing); grouping the sets of signs and their analyt-      does not even accommodate NASF professionals.
ical classification (classification), and interpreta-   Five professionals in there pack the place. So, we
tion of the data, bringing to the fore the comple-      can’t develop groups. (PSIC., Fortaleza).
mentarities, convergences, divergences, and the              How can I implement something different
unusual, from the empirical universe17.                 without having space for it? Without having a pro-
     The research follows the dictates of Resolu-       fessional with me? Nothing is easy for primary care.
tion 466/201219, having been approved by the            Nothing is easy! It is difficult to establish a network!
Research Ethics Committee of Oswaldo Cruz               (Enf., Rio de Janeiro).
Foundation. The abbreviations of the profes-                 The difficulties in assisting DOAs also exist
sions, followed by the name of the city where the       in the health unit, due to territorial and access
collection was carried out, were used to protect        barriers:
the identities of the participants.                          Not all units have good access or a lift, for ex-
                                                        ample. You see a ladder here. We tried to put the
                                                        doctors down there, tests, nursing. However, a fe-
                                                        male older adult has to climb stairs if she needs to
                                                        go to the gynecologist. (As., Belo Horizonte).
92
Silva RM et al.

                       The post was built in an area where the most          home visits alone for the sake of safety in the area.
                  significant demand comes from across the avenue.           (Enf., Porto Alegre).
                  This is a hurdle for older adults because there are            Sometimes, in the territory, no one could vis-
                  no buses, and they cannot cross. (Enf., Fortaleza).        it because there was a shooting or something that
                       Mobility is a barrier. Older adults have to come      prevented or hindered this visit. This has happened
                  and get the medicine here. The frailest older adult        several times. (Enf., Fortaleza).
                  cannot come here, you know? (Med., Belo Hori-
                  zonte).                                                        Strategies and suggestions of professionals
                       Besides structural problems and DOA’s ac-                 for the care of dependent older adults
                  cess to services, professionals recognize the com-
                  plaints of relatives:                                            Interprofessional communication, hiring pro-
                       He has great difficulty taking the older adult        fessionals and specialists, reception, therapeutic
                  to do any type of exam, except for home collection,        and community groups, training and continuing
                  which we also perform, but, generally, they are un-        education actions with caregivers and relatives,
                  able to take the user to any hospital to do simple         and home visits, were necessary strategies for
                  radiography. (Enf., Rio de Janeiro).                       DOA care. The professionals stated that elderly
                       The houses are not always close to the post.          healthcare requires interdisciplinary and multi-
                  When they are, we accompany the older adult.               professional articulations to form a more efficient
                  (Enf., Porto Alegre).                                      care network.
                       The particularities of some cities reveal the               It is necessary to reinforce the multiprofessional
                  shortage of supplies for simple and biosafety              network to improve the quality of care for these older
                  procedures:                                                adults. (Med., Fortaleza).
                       We have difficulty in having material to treat              NASF has several rehabilitation professionals,
                  an injury. Sometimes it takes a month or more for          such as a social worker, psychologist, physiothera-
                  the order to arrive. The primary material is miss-         pist, nutritionist, pharmacist, occupational thera-
                                                                             pist, and we use this network to talk to them about
                  ing: gloves, serum, and dressing material. (Enf.,
                                                                             the older adults’ needs. (As, Belo Horizonte).
                  Teresina).
                                                                                   We have a supporter who is from the municipal
                       Imaging and other tests that do not happen
                                                                             health department. She reviews the entire structure
                  within the PHC unit and that the older adult has
                                                                             of the ESF and seeks to remedy the problems regard-
                  to do still take longer. Tests that require referrals to
                                                                             ing care to these families. (Enf., Teresina).
                  specialists are even more challenging. (Enf., For-
                                                                                   The participants realized the lack of human
                  taleza).
                                                                             resources in several areas, highlighting the need to
                       Other difficulties are the long waiting lines
                                                                             hire specialists to strengthen ESF care.
                  and bureaucracy in the counter-referral system
                                                                                   It is necessary to have more geriatricians in the
                  for the monitoring or referral of DOAs, which
                                                                             team for better care to older adults because one can-
                  hampers resolute care:                                     not do much. (Med., Brasília).
                       The patient is registered, and there’s a waiting            The social worker would come to clarify what
                  list. Some people wait for several months, unable to       the role of the caregiver is, how far he can go when
                  perform tests or the appointment with the special-         he can help [...], but we don’t have a social worker,
                  ist. When he is more fragile and requires secondary        and we need it. (Enf., Rio de Janeiro).
                  care, we refer this patient and see several hurdles.             It would be great if this team had more profes-
                  (Med., Fortaleza).                                         sionals, such as a psychologist, to provide better sup-
                       There is a specialty that we can follow more          port for these older adults. (ACS, Manaus).
                  quickly, like geriatrics. An Alzheimer’s patient can             The intention to receive DOAs in the health
                  be referred to a geriatrician, as neurology takes          service was evident in the search for a resolutive
                  time. The referral remains here for a long time.           strategy for everyday problems.
                  (Enf., Teresina).                                                Receiving is the easiest part. Receiving, listening.
                       SUS bureaucracy is enormous, and regulation           We have a group and. We receive walk-in demand
                  takes time. The number of older adults is enor-            every day. You sit, listen, and see what you can do.
                  mous, and there’s a long delay in meeting all needs.       (Enf., Fortaleza).
                  (Enf., Fortaleza).                                               The initiatives employed must always be thought
                       The lack of public safety in several territories      from the perspective of the patient’s well-being. User
                  expressed the reality of Brazilian cities.                 reception plays a fundamental role in this process, as
                       The health worker always accompanies the              it is the moment to create bonds with the family and
                  nurse, so as she doesn’t go alone, we try not to make      the patient. (Fisio., Manaus).
93

                                                                                                                    Ciência & Saúde Coletiva, 26(1):89-98, 2021
     The professionals recognized community                Discussion
groups as initiatives favorable to care to promote
the health of DOAs. In some health services, com-          As for the professional’s challenges regarding
plementary, integrative practices are valuable to          the care of DOAs in PHC, the professionals’ per-
this audience.                                             ception showed that the management of health
     A work coordinated by the social service once a       services directed to this population is inefficient.
week is focused on caregivers. Especially family care-     Ravioli et al.20 analyzed the management of ser-
givers for dependent older adults receive guidance         vices in the SUS, from 2005 to 2016, and detected
and instructions. The most interesting thing is the        administrative difficulties for managers, such as
conversation between them, one helping the other.          “[...] low operational capacity, lack of budgetary,
It is the moment to vent. It is therapeutic. (PSIC.,       financial, and administrative autonomy, poor
Brasília).                                                 quality controls, external political influence, ex-
     We have a group called “The Empowered” who            cessive bureaucracy to hire staff, making adjust-
are ladies making handicrafts. They are widows.            ments to the structure and to buy supplies, med-
Their children already left the house. It is compelling    icines, and equipment”.
because you take away idleness, depression, and give            In general, inefficient management actions
this woman the means to earn money. She makes              challenge PHC’s underpinning processes, from
handicrafts and sells, socializes, makes friends. It’s a   recruiting human resources to organizing ser-
great network! (Enf., Rio de Janeiro).                     vices and purchasing supplies. Public managers
     We already have community support in this             need to know their problems, study health in-
support unit. This is expanded, and it is valuable for     dicators so that they know how to plan, struc-
older adults! Here at the clinic, we also have com-        ture, organize and evaluate technical-scientific
munity therapy for caregivers, who is sometimes            and political-institutional actions, and establish
more debilitated than the older adult. He is crying,       projects that can intervene on the health status
more anxious, and tired from taking care of him day        of the population21. Managers and professionals
and night. (Enf., Fortaleza).                              providing health care must rethink their work22
     Actions based on interdisciplinary practices          based on users’ needs23.
stem from professionals to assist DOA’s caregivers              Analyzing the elderly healthcare model, Veras
and relatives.                                             and Oliveira24 point out that, in current health
     One of the most significant initiatives is a course   systems, fragmented care and poor coordination
for caregivers, who are often other older adults. Some     issues can be solved from integrated care models.
necessary information, mainly about hygiene, food          To this end, the authors suggest redesigning the
handling, things that can prevent them from having         care levels, which ensures a coherent flow of ed-
any complications and bedsores. (Enf., Teresina).          ucation, health promotion, and problem preven-
     Training of caregivers, mostly relatives, with        tion actions, creating a care line favoring older
mobility techniques in bed and transfers, which they       adults’ reception and the monitoring of palliative
can use daily. (To, Fortaleza).                            care.
     We do so much education at school to talk about            The lack of space to develop work with DOAs
child care, talking to pregnant women, and a prena-        was also identified in the research on the Bra-
tal group. We should also have it for older adults, so     zilian Primary Health Care Structure Census25,
the family knows that needs are different, and some-       which may be related to the use of houses adapt-
times they have to receive some special care. (Med.,       ed for health units’ functioning, often without
Belo Horizonte).                                           specific planning or project.
     Professionals stressed home visits mediated by             The territorial barriers and the lack of accessi-
health education actions as a crucial care resource,       bility to health services identified in this study are
especially for DOAs who do not attend the health           reflected in care coverage, as they fragment the
center or live alone.                                      care cycle, break users’ attendance, and weaken
     When we go on a visit, we try to guide the ques-      bonds with professionals26. In the Census carried
tions about food, hydration, skincare, the issue of        out by Poças et al.25, the situations found are sim-
carpets (to avoid falls), the older adults’ difficulty.    ilar to the inadequate structure of physical envi-
(Enf., Porto Alegre).                                      ronments and difficult transportation and access,
     We provide individual guidance here. When we          especially for older adults and the disabled.
go home, we give guidance to the family about spe-              The scarce supplies for necessary procedures
cific care for older adults. (Enf., Teresina).             were among the difficulties associated with the
94
Silva RM et al.

                  production of care in the ESF in different Bra-              Concerning the strategies and suggestions of
                  zilian regions. The lack of required materials          professionals for the DOA care in PHC, improv-
                  for dressings in DOAs and bedridden patients            ing the articulation with the interdisciplinary and
                  becomes an unworkable task. Other studies25,27          multiprofessional team stands out through an ap-
                  showed a macro problem of poor resource man-            proach centered on comprehensive and contin-
                  agement in the country.                                 uous care. The repercussions transpose the bio-
                       The multiple DOA’s demands require inter-          medical model and configure the very users’ in-
                  sectoral health care actions. However, challenges       volvement with their support network, bringing
                  in the consolidation of comprehensive care for          shared responsibility to the therapeutic care set31.
                  this public are pointed out, such as the difficul-           In China, researchers show that interdisciplin-
                  ty of articulating with the care network and bu-        ary care is beneficial to improve the performance
                  reaucratization so that DOAs are accepted in all        of chronic DOA’s conditions, exemplifying that
                  their complexity14. This articulation favors care       patients with Alzheimer’s disease have significant
                  comprehensiveness and must consider all the ter-        functional gains with this approach32.
                  ritory’s resources, from health services, squares,           The multidisciplinary team’s valorization in
                  churches, clubs, to professional centers and asso-      the scope of DOA care management has been a
                  ciations, in order to meet affective, health, social,   significant challenge for public health policies,
                  economic, cultural, religious, educational, and         with an urgent need for expanded care that con-
                  leisure’s demands for older adults28.                   siders strategies for structuring and reorganizing
                       The bureaucracy of the referral and count-         services and changes in the work process33. In this
                  er-referral system and the long and lengthy wait-       sense, the clinical knowledge and technologies
                  ing lists for attending DOAs in medical specialties     are still preferred and can be added to the com-
                  interrupts the continuity of care in the therapeu-      mitment and bond, performing more integrated
                  tic itinerary. Schenker and Costa14 characterize        intersectoriality and interdisciplinarity practices
                  the referral to specialized care as fragmented and      to expand and strengthen the daily lives of ESF
                  out of context, weakening the DOAs’ care.               teams34.
                       Kantorski et al.28 show that the referral and           In the search for this type of care, the reports
                  the counter-referral system must be considered          issue suggestions to put the professionals in the
                  an essential resource in the line of care, since, if    service and hire specialists to work with DOAs.
                  well structured, it promotes the efficient flow of      The incorporation of professionals in the health
                  referrals of users to the different levels of care      care network is highlighted as the desire of the
                  and recommends the integration of services in a         participants of this research, since its fixation
                  committed and effective manner.                         consolidates the therapeutic bonds with the reg-
                       Another factor is the lack of public security      istered population, increasing territorial recog-
                  to carry out activities, especially home visits to      nition and strengthening health practice, which
                  older adults. Sturbelle et al.29 emphasize that vi-     enhances DOAs’ resolutive health care35,36.
                  olence in health services increases by the day. In           It is noteworthy that it is necessary to observe
                  PHC, services are developed in the community,           factors such as the health unit’s location, work-
                  whether in health units, in other spaces, and their     er’s age, function, level of expertise, pressure, and
                  own homes. This brings professionals closer to          satisfaction in the work activity to hire a profes-
                  the territory and can expose them to violence,          sional. Failure to observe these factors can lead to
                  especially in drug trafficking areas. This situation    turnover, as highlighted by 42.3% of PHC doc-
                  becomes more severe in the capitals due to ur-          tors in a study developed in Chongqing, China37,
                  banization, associated with crime escalation.           whose researchers found the need to reformulate
                       Brazilian police struggle with containing vio-     the incentives and work proposals for fixing and
                  lence as they face the growing factions (organized      the continuity of professional care in PHC37.
                  and well-equipped criminal groups) and their in-             From this perspective, the recruitment of spe-
                  secure working conditions. Souza and Minayo30           cialists in Geriatrics and Gerontology can provide
                  point out that the solution would not be just to        or consolidate more resolutive care to DOAs, fa-
                  provide the police with more armaments, but ex-         cilitating work in healthcare networks38,39.
                  cellent training, daily support in conflicted areas,         User reception was highlighted as a diver-
                  adequate rest, and emotional protection – not           sified resource with multiple interfaces in the
                  forgetting the need for investments in infrastruc-      health of DOAs, which can interfere during the
                  ture in the police and health services for the safe-    implementation of care, and is a challenge for
                  ty of health workers29.                                 health teams40. Regarding ‘reception’, profession-
95

                                                                                                                Ciência & Saúde Coletiva, 26(1):89-98, 2021
als’ statements are in line with the National Hu-       potential in the home context, highlighting the
manization Policy, as reception favors a space for      improved experiences for patients and caregiv-
listening and receiving DOAs and other users41.         ers, which leads to lower healthcare costs, mainly
     In this study, the realization of communi-         when care is provided by expanded interprofes-
ty groups was highlighted as a reality in health        sional teams46.
services from several professionals’ initiative. In
contrast, the absence of groups focused exclu-
sively on DOAs was also observed. The literature        Final considerations
highlights support groups as methods to expand
care for DOAs, emphasizing prevention and health        Elderly care associated with social, physical, or
promotion, even though older adults’ participa-         emotional types of dependence resulting from
tion in these groups occurs as adherence to treat-      older adults’ longevity requires institutions and
ment, when there is already a health problem14.         professionals to adopt attitudes that determine
     Elderly health requires a network-type care        effective care standards and promote a practice
logic, comprehensive care, and macro or micro-          that can improve the quality of health and life
management aspects. For the implementation of           for older adults and their relatives. This practice
this care, management must make the necessary           must be anchored in dialogue, interrelation of
articulations for the network’s composition and         those involved, and in the incorporation of in-
the priority care plan42.                               novative actions that enable favorable conditions
     Regarding family caregivers, the lack of sup-      for the engagement of caregivers.
port and guidance is sensitive. The professionals            The management of DOA care is a unique,
revealed the objective of intensifying the per-         broad, and complex circumstance, where the
spective for older adults’ families, as they are the    health operator assumes challenging dimensions
primary care providers. Araújo et al.43 postulate       to make decisions involving protection, preven-
the concept that actions for the family’s empow-        tion, and health promotion, prioritizing resourc-
erment are not sufficient and the family context        es and service management. The structural and
must be understood to assist in relationships and       administrative conditions of PHC services in the
care with DOAs. Public policies must promote            cities studied showed weaknesses in DOA care at
care and feasibility so that families can provide       home and the health unit, underscoring the in-
care, observing how older adults see themselves in      efficient management, hardships in the physical,
the family context, which interferes with the exe-      territorial, and access areas, lack of care material,
cution of practices that facilitate daily activities.   administrative bureaucracy in the counter-refer-
     In care management, the family must be             ral system, long waiting lists, and lack of public
viewed in a multidimensional context, valuing           security.
the uniqueness of family interpersonal relation-             The professionals revealed that the difficulties
ships, giving meaning to living, experience, reli-      in health services are related to several factors,
gion, and culture33.                                    but they struggle to supply them, undertaking
     The idea that strengthening PHC is a global        actions emphasizing greater integration of the
strategy is highlighted. In Thailand, training pro-     multidisciplinary team, adaptations to improve
grams developed over a decade indicated that,           the work environment, and the involvement of
once the multiple competencies of PHC mem-              community resources. They stressed that com-
bers were established, the resolution of complex        munity groups, complementary integrative prac-
problems in different local contexts was expand-        tices, and health education are fundamental for
ed, enhancing the care outcomes of teams from           the development of protective actions for DOAs
low- and middle-income countries44.                     and their relatives.
     Home visit is an excellent care strategy for            In the universe of elderly care in PHC, espe-
DOAs in the professionals’ perception. The              cially for care-dependent older adults, the chal-
consolidation of this strategy is highlighted as        lenges faced by professionals are diverse and com-
supporting a study conducted in rural Japanese          plex, requiring an effective inter-professional and
communities, in which nursing students dissemi-         intersectoral articulation to expand resolutive care.
nate preventive actions, encompassing individual        Thus, there is a need for reworking health prac-
and environmental perspectives of well-being in         tices geared to older adults, considering structural,
community life45.                                       administrative, social and political aspects, which
     In effect, these findings corroborate the ‘por-    promote changes in essential conditions to manage
trait’ of Canadian PHC, highlighting the care           daily demand, in the health units and the homes.
96
Silva RM et al.

                  Collaborations

                  Our contribution was to design and plan the re-
                  search project (RM Silva, CCP Brasil and MHAG
                  Jardim); data collection, analysis and interpre-
                  tation of results (IC Bezerra, JL Gonçalves, and
                  MLF Figueiredo); writing of the manuscript (IC
                  Bezerra, CCP Brasil, MCL Santos and RM Silva)
                  and critical review of the manuscript (RM Silva,
                  CCP Brasil, JL Gonçalves and MLF Figueiredo).
97

                                                                                                                                  Ciência & Saúde Coletiva, 26(1):89-98, 2021
References

1.    Organização Mundial da Saúde (OMS). Mundo terá              13.   Cecilio LCO. Apontamentos teórico-conceituais so-
      2 bilhões de idosos em 2050; OMS diz que ‘envelhecer              bre processos avaliativos considerando as múltiplas
      bem deve ser prioridade global’. Brasília: Organização            dimensões da gestão do cuidado em saúde. Interface
      Pan-Americana da Saúde; 2014 [acessado 2020 Abr                   (Botucatu) 2011; 15(37):598-599.
      28]. Disponível em: https://nacoesunidas.org/mun-           14.   Schenker M, Costa DH. Avanços e desafios da
      do-tera-2-bilhoes-de-idosos-em-2050-oms-diz-que-                  atenção à saúde da população idosa com doenças
      envelhecer-bem-deve-ser-prioridade-global/                        crônicas na Atenção Primária à Saúde. Cien Saude
2.    Organização Mundial da Saúde (OMS). Número de                     Colet [periódico na Internet]. 2019 Abr [acessado
      pessoas idosas com necessidade de cuidados prolongados            2020 Maio 17]; 24(4):1369-1380. Disponível em:
      triplicará nas Américas até 2050. Brasília: Organização           https://www.scielo.br/pdf/csc/v24n4/1413-8123-
      Pan-Americana da Saúde; 2019 [acessado 2020 Abr                   csc-24-04-1369.pdf
      28]. Disponível em: https://nacoesunidas.org/nume-          15.   Oliveira MR, Veras RP, Cordeiro HA. A importância
      ro-de-pessoas-idosas-com-necessidade-de-cuida-                    da porta de entrada no sistema: o modelo integral
      dos-prolongados-triplicara-nas-americas-ate-2050                  de cuidado para o idoso. Physis [periódico na Inter-
3.    Minayo MCS. O imperativo de cuidar da pessoa idosa                net]. 2019 [acessado 2020 Maio 05]; 28(4):e280411.
      dependente. Cien Saude Colet 2019; 24(1):247-252.                 Disponível em: https://www.scielo.br/pdf/physis/
4.    Organização Pan-Americana da Saúde (OPAS). Agen-                  v28n4/0103-7331-physis-28-04-e280411.pdf
      da de saúde sustentável para as Américas 2018-2030: um   16.   Habermas J, Redondo MJ. Teoría de la acción comuni-
      chamado à ação para a saúde e o bem-estar na região          cativa. Madrid: Taurus; 1987.
      [matéria na Internet]. Washington: OPAS; 2017 [aces-        17.   Minayo MCS. O desafio do conhecimento: pesquisa
      sado 2019 Fev 27]. Disponível em: https://www.paho.               qualitativa em saúde. 13ª ed. São Paulo: Hucitec; 2013.
      org/hq/index.php?option=com_docman&task=doc_                18.   Barreto ML. Desigualdades em Saúde: uma perspec-
      download&gid =42117&Itemid=270&lang=pt                            tiva global. Cien Saude Colet [periódico na Internet].
5.    Campos ACV, Goncalves LHT. Perfil demográfico do                  2017 Julho [acessado 2020 Maio 21]; 22(7):2097-
      envelhecimento nos municípios do Estado do Pará,                  2108. Disponível em: https://www.scielo.br/pdf/csc/
      Brasil. Rev Bras Enferm 2018; 71(Supl.1):591-598.                 v22n7/1413-8123-csc-22-07-2097.pdf
6.    Brasil. Lei n. 8.842, de 4 de janeiro de 1994. Dispõe       19.   Brasil. Conselho Nacional de Saúde (CNS). Resolução
      sobre a Política Nacional do Idoso, cria o Conselho               nº 466, de 12 de dezembro de 2012. Dispõe das nor-
      Nacional do Idoso e dá outras providências. Diário                mas para pesquisa envolvendo seres humanos. Diário
      Oficial da União 1994; 5 jan.                                     Oficial União 2013; 13 jun.
7.    Brasil. Lei n. 10.741, de 1º de outubro de 2003. Dispõe     20.   Ravioli AF, Soarez PC, Scheffer MC. Modalidades de
      sobre o Estatuto do Idoso e dá outras providências.               gestão de serviços no Sistema Único de Saúde: re-
      Diário Oficial da União 2003; 3 out.                              visão narrativa da produção científica da Saúde Co-
8.    Brasil. Ministério da Saúde (MS). Portaria n. 2.528, de           letiva no Brasil (2005-2016). Cad Saude Publica 2018;
      19 de outubro de 2006. Aprova a Política Nacional de              34(4):e00114217.
      Saúde da Pessoa Idosa. Diário Oficial da União 2006;        21.   Martins CC, Waclawovsky AJ. Problemas e desafios
      20 out.                                                           enfrentados pelos gestores públicos no processo de
9.    Brasil. Ministério da Saúde (MS). Portaria n. 648, de             gestão em saúde. Rev Gest Sist Saúde 2015; 4(1):100-
      28 de março de 2006. Dispõe sobre a aprovação da                  109.
      Política de Atenção Básica, estabelecendo diretrizes e      22.   Leite MT, Nardino J, Hildebrandt LM, Santos AM,
      normas para a organização da Atenção Básica para o                Martins RV. Gestão do cuidado na estratégia saúde
      Programa Saúde da Família (PSF) e o Programa de                   da família: revisão narrativa. Rev Aten Saude 2016;
      Agentes Comunitários de Saúde (PACS). Diário Ofi-                 14(48):106-115.
      cial da União 2006; 29 mar.                                 23.   Silva SS, Assis MMA, Santos AM. The nurse as the
10.   Brasil. Ministério da Saúde (MS). Plano de ações es-              protagonist of care management in the Estratégia
      tratégicas para o enfrentamento das doenças crôni-                Saúde da Família: different analysis perspectives. Tex-
      cas não transmissíveis (DCNT) no Brasil 2011-2022.                to & Contexto Enferm 2017; 26(3):e1090016.
      Brasília: MS; 2011.                                         24.   Veras RP, Oliveira M. Envelhecer no Brasil: a con-
11.   Brasil. Decreto n. 8.114, de 30 de setembro de 2013.              strução de um modelo de cuidado. Cien Saude Co-
      Estabelece o compromisso nacional para o envelhec-                let 2018; 23(6):1929-1936.
      imento ativo e institui comissão interministerial para      25.   Poças KC, Freitas, LRS, Duarte EC. Censo de estrutura
      monitorar e avaliar ações em seu âmbito e promover a              da Atenção Primária à Saúde no Brasil (2012): estima-
      articulação de órgãos e entidades públicos envolvidos             tivas de coberturas potenciais. Epidemiol Serv Saúde
      em sua implementação. Diário Oficial da União 2013;               [periódico na Internet]. 2017 [acessado 2020 Maio
      1 out.                                                            14]; 26(2):275-284. Disponível em: https://www.sci-
12.   Brasil. Ministério da Saúde (MS). Orientações técni-              elo.br/pdf/ress/v26n2/2237-9622-ress-26-02-00275.
      cas para a implementação de Linha de Cuidado para                 pdf
      Atenção Integral à Saúde da Pessoa Idosa no Sistema         26.   Almeida PF, Medina MG, Fausto MCR, Giovanella L,
      Único de Saúde – SUS [livro na Internet]. Brasília: MS;           Bousquat A, Mendonça MHM. Coordenação do cuida-
      2018. [acessado 2020 Maio 05]. Disponível em: http://             do e Atenção Primária à Saúde no Sistema Único de
      bvsms.saude.gov.br/bvs/publicacoes/linha_cuidado_                 Saúde. Saúde debate [periódico na Internet]. 2018 Set
      atencao_pessoa_idosa.pdf                                          [acessado 2020 Junho 05]; 42(n. esp. 1):244-260. Dis-
                                                                        ponível em: http://www.scielo.br/scielo.php?script=s-
                                                                        ci_arttext&pid=S0103-11042018000500244&lng=pt
98
Silva RM et al.

                  27.    Lima CA, Moreira KS, Barbosa BCS, Souza Júnior RL,             39.   Baptistini APF, Zanon CJ. O sistema de informação
                         Pinto MQC, Costa SM. Atenção integral à comuni-                      na gestão do cuidado: estudo de caso em instituição
                         dade: autoavaliação das equipes de saúde da família.                 de longa permanência para idosos. Estud Interdiscip
                         Av Enferm [periódico na Internet]. 2019 [acessa-                     Envelhec 2019; 24(1):63-74.
                         do 2020 Maio 21]; 37(3):303-312. Disponível em:                40.   Rocha FCV, Ferreira BR, Silva FP, Oliveira ADS, Am-
                         http://www.scielo.org.co/pdf/aven/v37n3/0121-4500-                   orim FCM. Elderly welcoming in primary health care:
                         aven-37-03-303.pdf                                                   the user perspective. Rev Pesqui 2018; 10(3):669-674.
                  28.    Kantorski LP, Coimbra VCC, Oliveira NA, Nunes CK,              41.   Brasil. Ministério da Saúde (MS). HumanizaSUS:
                         Pavani FM, Sperb LCSO. Atenção psicossocial infan-                   política nacional de humanização. Brasília: MS; 2004.
                         tojuvenil: interfaces com a rede de saúde pelo sistema         42.   Sacco RCCS, Cardoso PRR, Escalda PMF, Assis MG,
                         de referência e contrarreferência. Texto & Contexto                  Guimarães SMF. Avaliação da microgestão em Uni-
                         Enferm 2017; 26(3):e1890014.                                         dades Básicas de Saúde em ações para idosos em
                  29.    Sturbelle ICS, Pai DD, Tavares JP, Trindade LL,                      uma região de saúde do Distrito Federal, Brasil. Cien
                         Riquinho DL, Ampos LF. Violência no trabalho em                      Saude Colet [periódico na Internet]. 2019 Jun [aces-
                         saúde da família: estudo de métodos mistos. Acta Paul                sado 2020 Maio 17]; 24(6):2173-2183. Disponível
                         Enferm 2019; 32(6):632-641.                                          em: https://www.scielo.br/pdf/csc/v24n6/1413-8123-
                  30.    Souza ER, Minayo MCS. Segurança pública num país                     csc-24-06-2173.pdf
                         violento. Cad Saude Publica [periódico na Internet].           43.   Araújo LF, Castro JLC, Santos, JVO. A família e sua
                         2017[acessado 2020 Maio 14]; 33(3):e00036217. Di-                    relação com o idoso: um estudo de representações so-
                         sponível em: https://www.scielo.br/pdf/csp/v33n3/                    ciais. Psicol Pesq 2018; 12(2):14-23.
                         1678-4464-csp-33-03-e00036217.pdf                              44.   Suriyawongpaisal P, Aekplakorn W, Leerapan B, Lakha
                  31.    Budib MB, Zulim MI, Oliveira VM, Matos VTG. Inte-                    F, Srithamrongsawat S, von Bormann S. Assessing sys-
                         grated continuous care: collaborating with the elderly               tem-based trainings for primary care teams and qual-
                         functionality. Biosci J 2020; 36(1):266-275.                         ity-of-life of patients with multimorbidity in Thai-
                  32.    Chen C, Huang Y, Liu C, Xu Y, Zheng L, Li J. Effects of              land: patient and provider surveys. BMC Fam Pract
                         an interdisciplinary care team on the management of                  2019; 20(1):85.
                         alzheimer’s disease in China. J Gerontol Nursing 2019;         45.   Iwasaki R, Hirai K, Kageyama T, Satoh T, Fukuda
                         45(5):39-45.                                                         H, Kai H, Makino K, Magilvy K, Murashima S. Sup-
                  33.    Santos SC, Tonhom SFR, Komatsu RS. Saúde do ido-                     porting elder persons in rural Japanese communities
                         so: reflexões acerca da integralidade do cuidado. Rev                through preventive home visits by nursing students:
                         Bras Promoç Saúde 2016; 29:118-127.                                  a qualitative descriptive analysis of students’ re-
                  34.    Santos DS, Mishima SM, Merhy EE. Processo de tra-                    ports. Public Health Nurs 2019; 36(4):557-563.
                         balho na Estratégia de Saúde da Família: potenciali-           46.   Akhtar S, Loganathan M, Nowaczynski M, Sinha S,
                         dades da subjetividade do cuidado para reconfiguração                Condon A, Ewa V, Kirk JC, Pham T-N. Aging at home:
                         do modelo de atenção. Cien Saude Colet [periódico                    a portrait of home-based primary care across Cana-
                         na Internet]. 2018 Mar [acessado 2020 Maio 21];                      da. Healthc Q 2019; 22(1):30-35.
                         23(3):861-870. Disponível em: https://www.scielo.br/
                         pdf/csc/v23n3/1413-8123-csc-23-03-0861.pdf
                  35.    Xavier GTO, Nascimento VB, Carneiro N Jr. Atenção
                         domiciliar e sua contribuição para a construção das
                         Redes de Atenção à Saúde sob a óptica de seus profis-
                         sionais e de usuários idosos. Rev Bras Geriatr Gerontol
                         [periódico na Internet]. 2019 [acessado 2020 May 17];
                         22(2):e180151. Disponível em: https://www.scielo.br/
                         pdf/rbgg/v22n2/pt_1809-9823-rbgg-22-02-e180151.
                         pdf
                  36.    Rissardo LK, Carreira L. Organization of healthcare
                         and assistance to the elderly indigenous population:
                         synergies and particularities of the professional con-
                         text. Rev Esc Enferm USP 2014; 48(1):72-79.
                  37.    Wen T, Zhang Y, Wang X, Tang G. Factors influenc-
                         ing turnover intention among primary care doctors:
                         a cross-sectional study in Chongqing, China. Hum
                         Resour Health 2018; 16:10.                                     Article submitted 15/06/2020
                  38.    Cabral R, Gomes Dellaroza MS, Carvalho BG,                     Approved 21/08/2020
                         Zani AV. Elderly care in primary health care from              Final version submitted 23/08/2020
                         the perspective of health professionals. Cienc Cuid
                         Saúde [serial on Internet] 2019 [acessado 2020 Maio
                         17];18(2):e450261. Disponível em: http://periodi-              Chief Editors: Maria Cecília de Souza Minayo, Romeu Go-
                         cos.uem.br/ojs/index.php/CiencCuidSaude/article/               mes, Antônio Augusto Moura da Silva. Associate Editor,
                         view/45026/pdf_1                                               Elderly Health: Joselia Oliveira Araújo Firmo

                   CC   BY      This is an Open Access article distributed under the terms of the Creative Commons Attribution License
You can also read