Cara Fellowship Programme - Advice for living in the UK
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Emergency services Contents An emergency is when there is A non-emergency has no immediate danger or risk; for immediate risk; for example, example, a serious crime, a traffic reporting a theft that has already collision with injury or danger taken place, damage to property to others, a fire, or someone or a general enquiry. Preparing to come to the UK 3 seriously ill or injured. When you first arrive 5 For non-emergency medical Arranging accommodation 7 For emergency services call assistance call 111. Banking 11 999: Schools 12 For non-emergency police Call 999 for police, fire or Shopping 13 assistance call 101. medical emergencies. Transport 15 Getting support 17 Working 26 Coronavirus Advice Visas and immigration 27 Useful things to know 31 In the UK, you should follow Scotland government and public health advice around the Covid-19 Scottish Government guidance: www.gov.scot/coronavirus- Welcome pandemic. Specific guidance is covid-19 Living in a new country and working with new people can be a confusing available for each country: Northern Ireland and stressful experience, even if you have been to the UK before. If you are England bringing family members with you, there is even more to think about. This Northern Ireland Assembly UK Government guidance: booklet will help you in your first few months, and answer many questions guidance: www.gov.uk/coronavirus you might have. Please keep in touch with us at Cara as you settle in, let us www.nidirect.gov.uk/campaigns/ know how you are getting on, and don’t hesitate to ask us or your colleagues coronavirus-covid-19 Wales for help or information. We’re all here to make sure that your time as a Cara Welsh Government guidance: Fellow can be the great success we all want it to be! www.gov.wales/coronavirus Stephen Wordsworth - Executive Director, Cara 1 2
Preparing to come to the UK Before you arrive in the UK there Bring money you can use in are some things you can start to the UK prepare. You should bring enough currency (GBP, pounds, £) to cover the costs Find accommodation of transport to your destination and Prepare for the UK Average temperatures in You can try to arrange somewhere other things you may need to buy or climate the UK to live before you arrive. You pay for when you first arrive. You can consider different options can exchange money in advance or The UK has a temperate climate, • Spring : March - May, 9.3°C - - university accommodation, a use ATMs at the airport when you with seasonal changes in the weather. 15.4°C room in a shared house or flat, a arrive. You can exchange foreign It can be wet or dry any time of year. • Summer: June - August, 18.1°C - studio apartment or a house or currency at most banks, Post Offices, The temperature rarely goes below 20.6°C flat to share with your family – see bureaux de change and some travel zero degrees centigrade or above • Autumn: September - November, accommodation. agents. It’s good to check the rates 32 degrees. The weather also varies 9.5°C - 17.5°C at different locations to find the best across different regions in the UK, • Winter: December - February, If you aren’t able to arrange rate - exchange rates vary. You can with the north generally being colder 6.6°C - 7.4°C accommodation before you arrive, also set up contactless payment with than the south. the Cara team will find somewhere some bank cards or on your mobile Pack appropriate clothing for you to stay temporarily for a few phone. days so you can find a permanent Bring clothes that suit the climate, place to live. particularly if you are arriving during the colder months between October and April. 3 4
When you first Open a UK bank account • If your family are with you, they should be registered too. This will allow you to receive your arrive Fellowship payments. • Many ‘high street’ banks have • You will need your passport and a proof of address. Your host institution could provide a letter branches you can go into, or you confirming your work address if can opt for banks that you can you don’t yet have a permanent access online or through an app home address. on a smartphone. • You will be sent an NHS As soon as you are in the UK there You can buy a ‘pay as you go’ sim • You need your passport and (National Health Service) card are tasks you need to complete to card to use in your phone. These proof of your address to open with your unique reference get the most essential things set up. usually work within 24 hours of an account. number after you register. For some of these you first need to registering or often as fast as 30 have permanent accommodation so mins. You can buy ‘top up’ credit in • If you experience a delay in • Find out where your local that you can use your address to shops, supermarkets or online. opening your bank account, hospital is and how to get there. register. contact Cara about alternative ways to receive your Fellowship. Comply with visa conditions Agree payment Contact Cara to confirm you • More about Banking on page 11 arrangements with Cara You should check with your host have arrived of this guide. institution what you need to do to Discuss these with us as soon as you We want to know when you have ensure you follow the conditions of can. arrived safely and if you need your visa while you’re in the UK. Register with a doctor any help. Contact your officer or Your doctor (also known as a GP - Meet your supervisor alternatively, the main office. General Practitioner) should be near In most cases, your initial key to where you live. They can help Get a UK mobile phone contact at the University will be you with all non-emergency health. your supervisor. You should arrange Registering is free. Send your new phone number to the to meet them as soon as you can. Cara team so that we can keep in If there’s someone else you should touch with you. arrange to meet the Cara team will let you know. 5 6
Arranging Financial guarantor Letting agents • They manage many properties You often need a financial guarantor accommodation making it simple to filter your search from a range of options. since you have no evidence of being a previous reliable tenant in the UK. Cara can’t be a guarantor for you, • You can find a list of letting however Cara can help with the agents in the local area online: deposit and with 3-6 months’ upfront www.zoopla.co.uk/find-agents/ payment. We would have to see the estate-agents/directory/a tenancy contract first. Private landlords Paying a deposit • Your university may have a list of You will be expected to pay a approved private landlords who deposit, usually equivalent to one rent rooms, flats or houses. month’s rent, (up to 5 weeks’ rent), which is returned to you when you • You don’t need to pay a fee for leave a property. Damages that need arranging the contract. to be repaired and paid for by the • You can search private rental agent or landlord will be deducted accommodation online: from this deposit. It’s expected that you take good care of your www.spareroom.co.uk accommodation, keep it clean and inform the landlord of any damages or faults as soon as possible so that they can be repaired. Having a permanent home address Renting is really important to settle into life in the UK. You need a permanent You can find rented property address to access many essential from letting agents or from private services like banking, healthcare and landlords. schools. 7 8
Paying Council Tax Paying bills The local authority responsible for When you move into your home, maintaining many services in your area you are responsible for setting up the is called the Council. They collect provision of electricity, gas, internet, Council Tax from each home, which water and sewerage (in Scotland water can be paid monthly or annually. The and sewerage are included in your amount you pay is based on the rating Council Tax payment). You can choose or ‘band’ of your accommodation. You the supplier of your utilities from must register with your local council to providers in your area. You’ll need to pay tax. Some discounts or exemptions arrange provision of: are possible, for example, if you are defined as a student you may be • Gas exempt from paying Council Tax. • Electricity • Water and sewerage (except Even if you have a Student visa you may Scotland) not be exempt. You can find out more • TV here: • Phone www.ukcisa.org.uk/Information-- • Internet Advice/Fees-and-Money/Council-Tax Paying for a TV Licence If you are on a Tier 5 Temporary Worker visa you are required to If you watch, download or record pay Council tax. It is against the law television you must pay for a TV not to pay and you will face serious licence, whether you watch on a TV, consequences if you don’t pay. computer, laptop or mobile phone. It costs £157.50 per year and can be paid either weekly, monthly or quarterly. If you don’t pay you can be fined up to £1,000. You can find out more online: www.tvlicensing.co.uk 9 10
Banking Schools To open a bank account you need to Most schools in the UK are run by English language learning in find a bank and an account that suits If you experience a delay the state and are free. Admissions schools your needs. Consider whether you in opening your bank are often based on where you live - need a traditional bank or whether account, contact Cara each school has a ‘catchment area’, Children learn languages very quickly. a digital bank is suitable. Some about alternative ways to a local zone from which school They can become fluent within a universities have bank branches receive your Fellowship children are accepted. Some schools few months. Schools will make sure on campus which may be more payments. have a waiting list, so it’s advisable to children get the necessary English convenient for you. Both traditional apply early. language support. and digital banks have the option You can find information on finding to manage your money and routine a school, admission criteria and transactions online via an app or For accounts with traditional banks applying online: internet browser. you will normally need to provide your passport and proof of your UK www.gov.uk/schools-admissions address. If you don’t have an address yet you may be able to request a Most traditional banks are letter from your university to say open Monday to Friday that your workplace can be used as between 09.00 - 17.00, and your permanent address in the UK. sometimes on Saturdays. Digital banking can have a much Online services are usually simpler verification process. You accessible any time of day need a smartphone, internet or night. connection and an address to receive your bank card for making payments and using ATMs. 11 12
Shopping In larger stores you may also find Stores with home furnishing include: clothing, electrical goods and more. • Debenhams In large towns and cities you can • Ikea often find smaller supermarkets • Wilko with a good selection of essential • John Lewis groceries. Supermarkets in the UK include: Finding discounts • Tesco There are ways you can save money • Sainsbury’s on the things you buy. You can look • Aldi out for: • Asda • Co-op • Stores offering a student • Morrisons discount if you have a student ID • Lidl card (this can also apply to travel, cinemas, restaurants and many Local shops others) - it’s always worth asking! You may also find a range of • Stores offering sales or special products available in small, local offers on specific items (like 50% shops or markets where you live; off or buy one get one free). fruit and vegetable stores, bakeries, • Loyalty schemes which offer butchers, pharmacies and more. savings when you collect points for the things you buy. Opening hours Supermarkets Furnishing your home • Coupons or vouchers for money Most shops are open every day in You can buy a wide variety of You can buy items for your home off your next shop. large towns and cities, however some products in supermarkets. You like furniture, appliances and other furnishings from department stores, • Second-hand stores and items shops close once a week, usually can expect to find food, cleaning second-hand stores and online. (for example, in Charity shops on Sundays. You can find specific products, toiletries, stationery, which sell donated items). opening times by searching online. medication, kitchen equipment. 13 14
Transport From the airport Driving Most airports have bus, tram, train You may choose to buy or hire a or taxi services to the nearest city. car to get around. Vehicles must be You can check on the airport’s taxed and insured, and you must hold website, look for signs or ask at an a valid driver’s licence for the UK. university may have an agreement Cycling information desk for help. Other costs to consider include fuel, with a local company to offer parking charges, congestion charges, discounts. You can usually pay with Cycling is a healthy and cheap option road and bridge tolls. cash, bank card or through an app - to get around and is common in Using public transport check before you begin your journey. the UK. There are many shops You must drive in accordance with and schemes for buying or renting Public transport can include buses, the Highway Code; the rules of using In the UK taxis must be licensed – bicycles. Your university may also trains, subways, trams, river services roads in the UK: always use a trustworthy service. offer a way to buy or rent a bike. and coach services. Services available vary depending on where you live. www.gov.uk/guidance/the- If you cycle, you should: You can check online for services highway-code in your area, timetables, prices • Wear a helmet and bright or and for information on temporary Vehicles drive on the left- reflective clothing. Using taxis hand side of the road in disruptions or delays to normal • Lock your bike in an appropriate service. You can also plan your Most large towns and cities have taxi the UK. Take care on the place when you park it. journeys using smartphone apps. or mini-cab services, many of which roads! • Follow the ‘Rules for cyclists’ in you can stop in the street, phone or If you use public transport regularly the Highway Code: access through an app (like Uber). it can be convenient and cheaper to www.gov.uk/guidance/ It’s generally more expensive than use a travel card or app to pay for the-highway-code/rules-for- using public transport. Your your tickets. cyclists-59-to-82 15 16
Getting support Attending conferences BBC Learning: www.bbc.co.uk/learningenglish/ Conferences can be a good opportunity to develop your career. The British Council: You can ask your career service, (free and paid English language supervisor, Head of Department, the courses for adults and children) Cara team or conference organisers learnenglish.britishcouncil.org/en/ if funding is available to cover expenses for attending. Language swap: You may be able to find a ‘language Your university may be able to swap’ group or person to spend provide information on potential time speaking English and your native external funding for attending language. conferences in your area of study or research. The majority of funders English for Academic Purposes offer small grants for things like resources: attending conferences in their You can find resources and examples interest area. of high quality writing and phrasing. www.phrasebank.manchester. English language support ac.uk You can find a variety of support success by getting support to learnenglish.britishcouncil.org services through your university. understand the UK job market, If you need support with English They may be in-person or online target your job applications, develop language you can access: resources. These might include your skills and address any areas careers, accommodation, health and of weakness as well as basic skills Classes at your university: well-being, immigration and English like CV writing, presentation skills Most offer in-session English language language. or interview techniques. You can classes. contact the careers service at your OU courses: university to find out what they can Career support www.open.edu/openlearn/ offer and other support they can languages/free-courses/ If you want to work in the UK, you recommend. can maximise your chances of 17 18
Physical and mental health NHS Accident & Emergency If you need 4 or more Mental Health (A&E) prescriptions in a 3-month period, or 14 or more prescriptions in Taking care of your mental health is National Health Service (NHS) In an emergency call 999. just as important as taking care of your a 12-month period, it may be cheaper to buy a prescription physical health. There are many ways As part of your UK visa application Most NHS hospitals are open all day, you can be affected. Mental health issues you pay a fee for healthcare which prepayment certificate (PPC): every day, but not all hospitals have could have an adverse effect on your means you can access the National www.gov.uk/get-a-ppc an A&E department. well-being, and the way you think, feel or Health Service (NHS). This includes behave. It’s important to get help if you your GP, hospital care, accidents and NHS helpline for non-emergency Dental care need it. In the UK, mental health services emergencies, dental care, and mental For non-emergency medical advice You can register with an NHS and treatments are available. health services. call 111. dental practice. This means Mental health issues affect at least 1 in 4 This means any time you are unwell you will be able to book an The NHS operates a free helpline all people in the UK. You can find out more you can see a doctor or in an appointment with a dentist if you day, every day. If you need medical about how they may affect you and get emergency you can go to hospital. need dental care. You may pay a advice, but it is not an emergency information and support online: fee for any NHS dental services When you register with a GP you you can speak to trained advisers on www.mind.org.uk you use but it is cheaper than using will formally register as a NHS the phone. a private dental service. patient: Counselling www.nhs.uk/using-the-nhs/nhs- Medication and prescriptions You can find an NHS dental practice using this search: Counselling can help with some mental services/gps/how-to-register-with- You can get any prescribed www.nhs.uk/service-search/find- health conditions, or help you cope with a-gp-practice medication from a pharmacy. If you a-Dentist bereavement, depression or anxiety. You can find your local services, as need to repeat a prescription this can You can access services through your well as up-to-date health news and be arranged at a pharmacy or at your You can find information about the GP, voluntary organisations, private information about treatments, on GP. cost of dental care online: practitioners and some universities NHS Choices website: www.nhs.uk/common-health- have their own services. Some services In England, Wales and Northern questions/dental-health/what- or practices offer free support, while www.nhs.uk/service-search Ireland there is a small standard cost is-included-in-each-nhs-dental- others have a fee. You can find more for each prescription for medication. band-charge information about accessing counselling If you have coronavirus In Scotland prescriptions are free. services online: symptoms you should follow the latest public health advice. www.nhs.uk/conditions/counselling 19 20
Post-Traumatic Stress • Avoiding feelings or Disorder (PTSD) memories Post-traumatic stress disorder This can include keeping busy, (PTSD) is a disorder which you avoiding situations that remind you may develop after being involved of the trauma, repressing memories, in, or witnessing, traumatic events. feeling detached, cut off and The symptoms of PTSD can vary emotionally numb, being unable to from person to person, however express affection. you may experience some of the following: • Losing trust, feeling guilty • Reliving aspects of trauma This can include feeling like you can’t trust anyone, like nowhere This can include vivid flashbacks, is safe, like nobody understands, intrusive thoughts and images, blaming yourself for what happened, nightmares, intense distress at overwhelming feelings of anger, real or symbolic reminders of the sadness, guilt or shame. trauma, physical sensations, such as pain, sweating, nausea or trembling. You can find out more and what support is available online: • Alertness or feeling on www.mind.org.uk/information- support/types-of-mental-health- edge problems/post-traumatic-stress- This can include panicking when disorder-ptsd/about-ptsd reminded of the trauma, being easily upset, extreme alertness, lack of or disturbed sleep, irritability and aggressive behaviour, lack of concentration, being easily startled, self-destructive behaviour or recklessness. 21 22
Getting help Mind.org Socialising of worship is to search online. In smaller towns, you may only find It’s important to get help if you need Mind is a mental health charity with When you arrive in the UK it’s Christian churches. it. These services and resources can branches across the UK, as well as important to try to make friends and be a good place to start. information and resources available socialise, especially if you’ve arrived online. You can find a local branch: Culture shock on your own. You’ll meet work NHS services www.mind.org.uk/information- colleagues and other students who Moving to a country can be both support/local-minds you could form friendships with. You exciting and challenging. Everyone You can find out about the services could join clubs or societies at your has a unique experience, but there is available and how to access them: host institution to meet people with a pattern of adjustment to settle into Rethink.org www.nhs.uk/using-the-nhs/nhs- similar interests. It’s also important your new life. You might experience services/mental-health-services Rethink is an online resource with to get to know the place where you all or none of it, but you can begin to advice and information, and links to live and to develop your English understand how you may feel in the local services and support groups: language skills, to help you feel more first year. NHS Moodzone settled. www.rethink.org Find practical information, interactive The honeymoon tools and videos to improve your Samaritans Places of worship In the beginning you may feel open to well-being when you are feeling making new friends and trying new stressed, anxious or depressed: The UK’s official religion is The Samaritans operate a 24 hour a things. You’ve achieved a big change Protestant Christianity, but with www.forumhealthcentre.nhs.uk/ day, all year telephone service which moving to a new place and although churches of all denominations all your-health/moodzone-stress- is free to call for people who want to there is some excitement or a feeling over the country. The other main anxiety-and-depression talk in confidence: of security of the new experience religions are Islam, Hinduism, www.samaritans.org you may still also feel homesick. Sikhism, Judaism and Buddhism. In Online apps from NHS • Call 116 123 large towns and cities you can usually You may start to miss old routines. find places of worship, and you can New friendships and working You can access services online for a connect with a community of people relationships, even if they’re going variety of issues: Your university counselling who share your faith. Being part well, might feel quite different service www.nhs.uk/apps-library/category/ of a community may also make it to those at home. There may be mental-health Many universities have services for easier to find additional things, such more pressure at work than in students and staff. Search online or as foods that are a key part of your the beginning. This may feel like a ask for help. faith. The simplest way to find a place challenging phase. 23 24
Working Initial adjustment everything’s perfect, but you will feel part of a community and confident You will settle into routines and being yourself. responsibilities. Friendships and relationships may become deeper and more comfortable, and things will feel more settled. Acceptance & integration Visa restrictions Sponsorship. You can find more information on Tier 5: After more time you will start to You may be able to work in the UK, www.gov.uk/tier-5-government- feel connected to your new life however, always get advice from authorised-exchange and confident in your work and your institution to make sure you friendships. It doesn’t mean comply with the rules for your visa. Your dependants Student visa These are either your spouse or civil You can work up to a maximum of partner; your unmarried or same-sex 20 hours during term time, unless partner; your child under 18 years old your visa states otherwise. During (including if they were born in the UK holidays from your university course, during your stay). If you have a Student or agreed vacation if you are a PhD visa or a Tier 5 visa, your family student, you will be allowed to members (over the age of 16) will work full time. You can find more generally be able to work, with some information on student employment: exceptions. Your children over 18 are not considered as your dependant. www.ukcisa.org.uk/Information-- Advice/Working/Student-work National Insurance Number Tier 5 Temporary worker visa To work in the UK you must have a You can work up to a maximum of National Insurance Number. You can 20 hours in another job during term find out how to apply online: time in addition to the working hours www.gov.uk/apply-national- stated in your Certificate of insurance-number 25 26
Visas and Immigration Public funds • Child maintenance • Concessionary travel passes If you have a residence permit that • Education and student finance allows you to live in the UK, it may • Free school meals include the condition that you have • Funded early years education and no recourse to public funds (known childcare as NRPF). If so, it means you will not • Housing association tenancy be able to claim most benefits, tax • Legal aid credits or housing assistance that are • NHS treatment paid by the state. • Social services assistance • Work related welfare benefits However, there are some exceptions, some of which depend Find out more about exceptions: on your immigration status. www.nrpfnetwork.org.uk/ information-and-resources/rights- and-entitlements/benefits-and- housing-public-funds/benefits/ public-funds-exceptions Find out more about NRPF: www.nrpfnetwork.org.uk 27 28
Renewing your passport If you are unsure about how to Tier 2 visa Please note: The Points Based System renew your passport or have (PBS) is changing in January 2021 and If you need to renew your passport concerns about contacting your Following completion of your if you need further information about while you are in the UK you should country’s Embassy, please contact Master’s degree or 12 months of this, please contact the Cara team. contact your nearest embassy to find the Cara team. your PhD, you are eligible to apply out how to renew it. for a Tier 2 visa if you are offered sponsored, skilled work. You must • If your passport is due to expire Renewing, extending or apply while you are in the UK before you should allow plenty of time switching your visa your current visa expires. to renew it before the expiry date. If you have any questions about Tier 5 visa renewing, extending or switching • If your passport has expired, you your visa, please contact the Cara Following your studies you can apply may need to transfer or replace team. You can also check UK visas for a Tier 5 visa to work in the UK your visa: and immigration current information for up to 2 years. If you are on a www.gov.uk/transfer-visa online. Student visa, you can apply while you www.gov.uk/visas-immigration are in the UK. Otherwise you must • If you travel to and from the apply while you are outside of the UK with your visa in an expired If you have a Student visa there are UK. passport, you must also have a options to change your visa status to valid passport - you will need allow you to work or look for work If you wish to extend a Tier 5 visa both. in the UK after your studies. you must leave the UK to apply, with the exception of Syrian nationals. You can also choose to either: Doctorate Extension Scheme www.gov.uk/government/ • replace your visa with a Following the completion of your publications/guidance-for-syrian- biometric residence permit PhD you can look for work in the nationals-in-the-uk-on-how-to- if you’re in the UK (the cost UK. You must apply while you are extend-their-visa. depends on your visa status) or in the UK. However, this scheme is For information about these options expected to close in Summer 2021, • transfer your visa to a new for working after studies: with Master’s graduates then getting passport online if you’re outside www.ukcisa.org.uk/Working-after- two years’ permission to work the UK (cost is £169) studies and PhD graduates getting 3 years’ permission. 29 30
Useful things Queuing It is standard practice in the UK to Prohibited: Spitting in public places is to know wait your turn, whether waiting for a bus or to be served in a shop. considered bad manners and in some places it is illegal. Tipping Smoking is illegal in public places It’s optional to pay a small service including in pubs, restaurants, public charge in restaurants, cafes and bars buildings, workplaces and on public if you enjoy the service. This is called transport. Days of the week Public toilets tipping and is usually around 10% of Littering is not accepted. It is the total bill. Sometimes it is already In general, the working week is You will find public toilets in city included in the bill, but if you have against the law to litter. It is always Monday to Friday and the weekend is centres and in large department received poor service you can ask for accepted that you use bins or the Saturday and Sunday. stores and supermarkets. You can the charge to be removed. Tipping suitable recycling options when normally use the toilets without isn’t normally expected in fast-food disposing of packaging and items. Being on time buying anything. In pubs, restaurants or other take-away services but is Safety tips: Punctuality is important. Late arrival and coffee shops you have to be a often given for home food delivery for meetings or appointments paying customer to use their toilets. services such as Just Eat, Deliveroo Using ATMs: Be aware when is considered impolite and Flushing toilets and Uber Eats. you’re getting money from ATMs/ unprofessional; if you are running late Cash machines that no-one around it is a common courtesy to contact The UK sewerage system allows you Electrical devices you can see your PIN. the person you are meeting to let to flush used toilet paper down the them know when you will arrive. toilet, but don’t try to flush other The voltage used throughout the UK Avoiding thefts: Keep your bag items like wipes or sanitary items. and Europe is 230v/50 Hz. However, Time zone and daylight saving the standard power socket in the closed and your wallet or purse in a These items will block the system. UK differs from other European safe place to avoid the risk of theft. The whole of the UK is in one time You will usually find a bin for these items. countries. In the UK the plug you zone and Daylight Saving is used. This Begging: There are people in need is known as ‘Type G’ and has means the clocks go forward by one need who may approach you or ask three rectangular prongs. If you bring hour at the end of March for British you for money by begging. electrical devices with any other type Summer Time (BST) and return to of plug, you will need an adapter for Greenwich Mean Time (GMT) at the them. end of October. 31 32
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