Businesses at Work Feb 2023
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Feb 2023 2022’s most popular app categories Top-performing apps The rise of Zero Trust security Businesses at Work
Businesses at Work 2023 What’s inside 35 The best tools for the job Battle of the bundles Google grabs the gold 69 Security at work Protecting the prize Security categories battle it out Souring on the suite life Most popular types of The rise of the best of breed assurance factors Not all MFA is created equal Growth of developer tools We see you… Questioning security questions monitoring apps on the rise Growth of factor groupings by industry Most popular HR tools Charting a more secure future The apps powering people success Progress in Zero Trust adoption 03 05 Staying strategic in uncertain times Summary of key findings 09 2022’s most popular app categories Categories at work Growth of remote access solutions Secure access starts at home Apps for Good Never trust, always verify Zero Trust configurations gain ground 07 Methodology Up, up, and away: Travel takes Making a positive impact Adapative MFA events by industry How did Okta create this report? off on a historic solo flight Zero Trust at work Workflow adoption by industry Industries invest in key categories Go with the flow WebAuthn use by industry Building a better toolbox Goodbye, passwords. Hello, secure auth Top app categories globally 55 It's an app world after all The rise of multi-cloud 89 The most popular cloud platforms That’s a wrap 19 Forecasting more cloud cover Top-performing apps The most popular cloud combos See how they grew Two is better than one The 50 most popular apps of 2022 Meet the rising stars 62 The fastest growing apps of 2022 Apps for our lives Tools that fit Fastest growing apps by company size Most popular banking and finance apps An app for every sector What’s in your e-wallet? Fastest growing apps by industry Fitness flexes, dieting slims down Touring the world Health and wellness apps show Fastest growing apps by region and improved vigor country Most popular social media platforms The leaders of likes, follows, and shares
Businesses at Work 2023 Introduction 04 We see that organizations worldwide are investing in workflows for greater efficiency, enhancing the productivity of remote workforces with cloud-first tools, and prioritizing security to mitigate threats. We also see the stunning rise of the travel app category in early 2022 (time will tell how that plays out), and we award the title of the fastest growing Let’s take a deep dive into the data app to Kandji, an Apple mobile device to identify which apps and digital management solution. strategies are gaining traction in these undeniably unique times. Some trends continue to hold steady or gain steam: Notably security is still top-of-mind for most organizations as they find new ways to better safeguard remote access, including graduating to higher-assurance factors in their multi- factor authentication (MFA) solutions. And we see that Zero Trust, once merely a philosophy, is already becoming a way This year is all about selecting the right tools and of life for many organizations. strategies to navigate uncertainty. Macro headwinds such as a tight labor market, high inflation, and rising interest rates abound, making it an undeniably challenging time to run and grow a business. To thrive in a climate like this, organizations have to get strategic. They need to double down on workforce efficiency, invest more heavily in security, and innovate around revenue-facing initiatives. The anonymized data from Okta’s more than 17,000 global customers and the Okta Integration Network — which includes over 7,000 integrations with cloud, mobile, web apps, and IT infrastructure providers — shows us that companies are doing just that.
Businesses at Work 2023 06 Summary of Best tools for the job Organizations rely on a large, diverse set of key findings apps to deliver on their mission, and large companies (≥ 2000 employees) lead the pack with an average of 211 apps apiece. Companies continue to add best-of-breed apps — such as Zoom, Slack, and Box — on top of productivity suites: Among Okta’s Microsoft 365 customers in North America, 51% now also deploy Zoom, and globally, 42% of Okta customers with Microsoft 365 also deploy Google Workspace, YoY by number of customers) — focus on Categories at work most notable growth coming from up from 38% last year. We look at the top HR mental health. And in the world of social media, Buckle up, we’re going for a ride. Europe, the Middle East, and Africa tools, developer tools, remote access solutions, LinkedIn holds the top spot, while TeamSnap is Travel has rebounded in a big (EMEA). Of course, security remains a and charitable giving apps, as well as the the fastest growing by number of customers. way: We’re talking 43% year-over- major global concern, and we see the increasing adoption of automated workflows year (YoY) growth by number of strongest YoY growth for this sector Security at work that keep everything running efficiently. customers and 197% growth by in the Asia Pacific (APAC) region. Remote and hybrid workforces are here to unique users across all industries. Rise of multi-cloud stay, so protecting network access from the Fastest growing apps “If one cloud platform can cut our work in half, home office (and the coffee shop office, and This year’s fastest growing list Travel has rebounded in a big features a diverse pool of apps, maybe we should get two!” This year’s data shows that the growth in multi-cloud adoption the Airbnb office … ) is a top priority. Companies are stepping up to higher-assurance factors way: We’re talking 43% YoY ranging from tools for collaboration, communication, corporate travel, that’s been visible since 2017 shows no sign in their MFA deployments: Low-assurance growth by number of customers and HR to a cloud platform, a of slowing down, and the favorite pairing of Amazon Web Services (AWS) and Google Cloud security questions are experiencing the slowest growth across the board (3% YoY by number and 197% growth by unique developer tool, and a security tool. The champion this year is Kandji, Platform (GCP) continues to grow. We explore of customers), while high-assurance security users across all industries. with 172% YoY growth by number how many companies now have one, two, or three cloud solutions and the factors driving keys/biometrics (including WebAuthentication) are growing more quickly: 46% YoY growth of customers. We cruise through that adoption. by number of customers, and a chart-topping Business supplies — a category that the fastest growing apps overall by 211% by unique users. The Zero Trust security didn’t even break the top 10 in last number of customers and unique Apps for our lives framework continues to gain ground, with year’s report — showed tremendous users and take a deeper look into the The line between work and personal life companies adding more configurations to year-over-year growth, with a 35% high performers by industry, region, is blurrier than ever. Looking at combined protect their users, devices, and networks; 22% increase in customers and a 77% and country. corporate and personal app use, digital of all Okta customers now deploy one or more increase in unique users. Design payment gateway Paypal and newcomers Zero Trust configurations. software is still on the rise, the third- Venmo and Stripe are finding strong footing fastest growing category this year in our top finance and banking apps. Among with 31% YoY growth by number health and wellness, FitBit is king, but our of customers, after chart-topping two fastest growing apps by number of 39% YoY growth last year. Sales and customers — LiveWell (up 32% YoY by number marketing tools are gaining, with the of customers) and Modern Health (up 30%
Businesses at Work 2023 Introduction 08 Methodology How did Okta create this report? To create our Businesses at Work reports, we rely on data Each year, we look at app popularity in three We use the term “Workforce Identity” to from Okta customers. We anonymize Okta customer different ways. Most charts present the signify Okta customers that are deploying data from our network of thousands of companies, number of customers that have deployed Okta services to their employees. We use applications, and IT infrastructure integrations, as well apps from the Okta Integration Network. A the term “Customer Identity” to signify Okta as millions of daily authentications and verifications from few charts look at the number of active unique customers deploying Okta services to their own countries around the world. Our customers and their users, defined as users who have logged in to customers. Okta also offers products that allow employees, contractors, partners, and customers use an app via Okta at least one time in the past 30 Workforce and Customer Identity use cases Okta to securely log in to devices, websites, apps, and days. In our Apps for Good section, we count in the same environment. These products are services, and leverage security features to protect their users assigned, defined as users who have excluded when we discuss Workforce Identity sensitive data. They span every major industry and vary in access to the application. and Customer Identity in isolation. size, from small businesses to some of the world’s largest We have worked carefully to standardize our Unless otherwise specified, the data included organizations, with hundreds of thousands of employees data. Unless otherwise noted, this report in this report is limited to Okta customers and millions of customers. presents and analyzes data from November that have deployed at least one app to users As you read this report, keep in mind that this data is only 1, 2021, to October 31, 2022, which we refer to through the Okta Integration Network. Also, representative of Okta’s customers, the applications and as “this year,” “today,” and “in 2022.” Similarly, unless otherwise noted, this report looks at integrations they connect to through the Okta Integration when we refer to “last year” or “in 2021,” we apps deployed for corporate use. This report Network, and the ways users access these tools are referring to data from November 1, 2020, focuses exclusively on Okta data and does not through our service. The terms “app” and “tool” are used to October 31, 2021. “2020” refers to the same include Auth0. throughout this report to refer to applications, services, period in its respective year. and integrations available through the Okta Integration When referring to company size, Okta uses the Network. The trends we describe for Okta’s Microsoft term “small” to refer to companies with 1,999 365 customers may differ from those of Microsoft 365 or fewer employees and “large” to refer to customers that do not use Okta (i.e., those using Azure companies with 2,000 or more employees. Active Directory or other Identity platforms that do not provide strong cross-app integration support.)
Businesses at Work 2023 2022’s Categories at work most popular app categories Judging by 2022’s most popular app categories, we’re on the move, redesigning our products, reimagining our businesses for a changed world, and building them back stronger across all industries, countries, and regions. We see particularly strong performances by travel apps, design software, and developer tools.
Businesses at Work 2023 2022’s most popular app categories 12 Business has fully embraced hybrid collaboration, with top app categories reflecting a return to offices as well as the continuation of remote work. Business supplies — a category including 5.11 Tactical (uniforms), Amazon Business, Pitney Bowes, 4imprint (promotional merchandise), Staples, Vistaprint, Dell, and Apple Business Manager — which didn’t even break the top 10 app categories in last year’s report, showed tremendous year-over-year growth, with a 35% increase in customers and a 77% increase Neither flight delays, high gas prices, nor in unique users. Design software, the fastest hospitality worker shortages can keep us from growing category in last year’s report with 39% going… well, everywhere we can possibly go. YoY customer growth, stays sharp and on- Two years of quarantining and staying close brand this year with an additional 31% growth to home left us hungry to rub elbows with in customers (and 60% growth in users). This our colleagues and clients, so it’s no surprise category has been a solid performer for the that travel is the No. 1 fastest growing app past five years, since logging 58% YoY growth category this year. But wow — what a jump. by number of customers and chart-topping Travel posted 43% YoY growth by number of 185% YoY growth by number of unique users customers and 197% YoY growth by number in 2017. Categories like content collaboration Categories at work of unique users, making it far and away our top Up, up, and away: growth leader. Since our data focuses on growth this year, we expected to see travel rebounding from a pandemic lull over the past few years. Travel takes off on a But it turns out that travel started gaining momentum in 2020 and, in our mostly post- Two years of quarantining and staying close to home left us historic solo flight quarantine climate, has rocketed up from there: After below-average category growth from 2017 to 2019, the travel category grew 32% YoY by hungry to rub elbows with our number of customers in 2020, putting it above average for customer growth, and in 2021, travel colleagues and clients, so it’s no grew 41% YoY by number of customers and surprise that travel is the No. 1 231% by unique users, putting it in a similar far- top-right growth leader position, similar to what fastest growing app category we see in the 2022 acceleration matrix. That’s this year. three consecutive years of above-average growth, which is impressive in its own right.
2022’s most popular app categories 14 Growth of app categories and video conferencing — which were strong performers last year — continued growing, although not quite as rapidly: This year, content collaboration grew 21% YoY by number of 200% Average Growth by Number of Customers Travel customers (compared to 28% last year) and video conferencing grew 19% YoY by number of customers (compared to 23% last year). 150% Companies remain highly focused on both Year-over-Year Growth by Number of Unique Users security and sales and marketing, which have been ranked the No. 2 and No. 3 categories 100% since mid-2018. Deployment of security tools Business Supplies grew 23% YoY by number of customers and Sales & Marketing 43% YoY by unique users — no surprise in a Developer Design Software 50% Job Board Productivity Tools Security Cloud Platforms world where the threatscape continues to grow, Banking Apps for Good Analytics Expense Mgt News Electronic Signature and every company is at risk of a data breach. Healthcare HR Average Growth by ITSM & Social Media Helpdesk Video Project Management E-Learning Number of Unique Users As companies redoubled efforts to grow their Web Design & Hosting Conferencing Telecommunications Content Collaboration Consumer businesses, sales and marketing apps grew 23% Finance Networking & Infrastructure 0% Shipping by number of customers and 53% by number of 0% 10% 20% 30% 40% unique users over the past year. Year-over-Year Growth by Number of Customers Likewise, organizations continue to add cloud Content Collaboration Productivity platforms, developer tools, and productivity Security Banking Sales & Marketing Wed Design & Hosting Networking & apps to their digital toolboxes at a steady You may notice a difference in how we’re presenting Content Collaboration Productivity Cloud Platforms Finance Infrastructure our most popular app categories this year. Instead of Security Banking pace, keeping these categories in the “growth Developer Tools Social Media Productivity Sales & Marketing Web Design & Hosting a simple trend line chart limited to 15 categories, we’ve Video Conferencing Business Supplies leader” quadrant. However their growth rate Cloud Platforms Finance adopted an acceleration matrix, giving us space to Networking & Infrastructure Travel Developer Tools Social Media has cooled slightly over the past five years. HR feature all 29 of our categories. This matrix captures Consumer Video Conferencing Business Supplies the year-over-year percentage growth by number of Project Management Shipping Networking & Infrastructure Travel Cloud platforms drifted up another 27% YoY by Telecommunications customers and unique users. We still track category HR Consumer number of customers this year; the category Analytics Healthcare rank by number of customers in the legend and the Project Management Shipping Electronic Signature Design Software News Telecommunications has continued growing since a 54% YoY growth relative sizes of the colored circles. The top-right Expense Management Job Board quadrant is where our growth leaders sit; meanwhile, Analytics Healthcare spurt in 2017 (its five-year growth peak). The ITSM & Helpdesk Apps for Good Electronic Signature News the top-left and bottom-right quadrants show above- E-Learning Expense Management Job Board developer tools category isn’t far behind, with average growth by number of unique users (top ITSM & Helpdesk Apps for Good 26% YoY customer growth, compared to 51% left) and by number of customers (bottom right). E-Learning growth in 2017. And productivity tools enjoyed 22% YoY growth by number of customers, Note: In this view of app usage, compared to 57% YoY in 2017. we count the number of customers deploying one or more apps or tools in each category.
Businesses at Work 2023 Industries invest in key categories App category growth by industry Building a App Category Growth by Industry Industries better toolbox Arts, Entertainment, & Recreation Construction, Engineering, & Architecture Education Energy, Mining, Oil, & Gas Finance & Banking Government Healthcare & Pharmaceuticals Insurance Manufacturing Media & Communications Nonprofit Professional Services Real Estate, Rental, & Leasing When we look at the growth of app and recreation (33% YoY growth); and Retail Technology categories broken out by customer construction and engineering (33% Transportation & Warehousing industry, a number of interesting YoY growth). Wholesale Trade trends emerge. Design software We also see strong growth in sales Cloud Content Design Developer HR Networking & Project Sales & Security Video boasts strong year-over-year growth Platforms Collaboration Software Tools Infrastructure Management Marketing Conferencing and marketing tools across many across many sectors — notice the Categories of Apps and Tools sectors. At the high end of growth, dark vertical band in this heat map. arts, entertainment, and recreation Design software posts its strongest increased their investment in sales 0% 10% 20% 30% 40% and marketing tools 41% YoY by Digging deeper, we see that number of customers. Many other travel's growth is driven categories made sales and marketing tools a priority, including retail (32% mainly by the tech sector, YoY growth by number of customers), which posted 62% YoY growth education (29% YoY growth), and healthcare and pharmaceuticals (28% networking and infrastructure apps. Meanwhile, nonprofits leaned most substantially into Digging deeper, we see that travel’s growth is driven mainly by the tech sector, which posted by number of customers and YoY growth). the design software category, with adoption 62% YoY growth by number of customers and 258% by unique users. The education and nonprofit sectors increasing 29% YoY by number of customers. 258% by unique users. (In last year’s report, the tech sector was the bellwether for travel’s rise: seem to be focusing on basic Note that the heatmap above only has room Navan (formerly TripActions) was the sector’s gains by number of customers among infrastructure and core capabilities: to show the 10 largest app categories, but fastest growing app by unique users, with a transportation and warehousing (45% Education has high growth rates multiple industry sectors leaned into smaller app first-class 1647% YoY growth rate.) The finance YoY growth); insurance (38% YoY across all categories and tops the categories as well. As shown in our acceleration and banking sector also ranks travel as their growth); healthcare/pharmaceuticals chart with 42% YoY growth in the matrix, travel is the fastest growing app category top priority, with 33% YoY growth by number (35% YoY growth); arts, entertainment, number of customers deploying by number of customers and unique users. of customers.
Businesses at Work 2023 Top app categories globally App category growth by country It’s an app world Design software Sales and marketing Developer tools after all 27% Australia 79% Germany 25% Netherlands E-signature HR Design software 40% Canada 61% Israel 27% UK Developer tools and content Developer tools Travel 64% 38% collaboration, tie: 63% Breaking down app category growth by country also yields some interesting results: The top app categories vary as widely as their spoken languages. In the UK, it’s all 63% France Japan USA about design software, which grew 27% YoY by number of customers. For France and the Netherlands, the terrain and the terroir are very different, and so, too, are their fastest growing app categories: In France, content collaboration leads the way with 63% YoY growth, while Different accents on business needs: APAC is driving significant growth in security, the Netherlands favors developer tools, which grew 25%. Regional app category growth electronic signature apps, developer tools, In terms of regional differences, most of this cloud platforms, and analytics tools, most Elsewhere in Europe, sales and marketing apps take year’s impressive growth in the travel category notably at the unique user level. Ranking at the the top spot in Germany with a 79% gain. Moving east has been driven by North America and EMEA, top, use of security tools increased 85% YoY by to Japan, we see our highest rate of category growth where YoY travel app growth by customers unique users. The use of electronic signature by country: Developer tools grew 64% YoY by number measures 39% and 78%, respectively. tools and developer tools by unique users of customers, which is not surprising considering increased 61% and 55% YoY, respectively. the amount of venture capital funding in Japan has The growth of the business supplies category Cloud platforms grew among unique users by increased tenfold over the past decade. In Israel, human is another success story. As hybrid workers 50% YoY, while use of analytics tools increased resources grew 61%. Moving down under to Australia, return to offices and start stealing staplers among unique users by 47% YoY. design software leads the way with a 27% kangaroo again, we see renewed demand for office bounce in YoY growth. In North America, travel is the supplies in North America (78% YoY increase Next, we’ll uncover the specific apps, tools, fastest growing app category for shutdown-weary in unique users) and EMEA (162% YoY increase and platforms companies are choosing to Americans, clocking 38% YoY growth. Meanwhile in in unique users). Sales and marketing apps are make their organizations stronger, safer, more Canada, e-signature is in the lead, signing up 40% more also superhot in EMEA, reporting 313% YoY resilient, and better prepared for the future. customers YoY. growth in unique users.
Businesses at Work 2023 Top-performing apps 20 Top- Most popular and fastest growing See how they grew The 50 most popular apps of 2022 performing apps No one can resist news about how big unique users, while still tracking app rank in the big stars have gotten, right? So let’s the legend (and in the relative sizes of the start with our exclusive exposé of how colored circles). Lights… camera… action! the established apps, with the largest The real box office smashes occur in the customer bases, have grown this year. top-right quadrant of this chart, where Which are still pulling in new customers, apps and tools are growing quickly both and which are cooling off? Yes, it’s time to in customers and unique users. The top dish about the most popular apps. right is where our growth leaders hang out, Our annual list of the fastest growing apps showcases and there’s not a single app there with less two kinds of growth success stories: The ever-popular, Outstanding players [among our top than 30% YoY customer growth and 43% crowd-pleasing workhorse apps that organizations still can’t seem to get enough of, and the new rising stars 50 apps] include Figma, boasting YoY unique user growth. These apps that have earned enough customers to rank of the app world, shooting to the pinnacle of fame and chart-topping 81% YoY growth by in the top 50 are finding ways to keep up leaving only a trail of stardust. Nothing can hold these growth champions back. So, let’s start with a hearty number of customers, and Sentry, substantial growth. Outstanding players here include Figma, boasting a chart- round of applause for this year’s all-star team. the growth leader among unique topping 81% YoY growth by number of users at 128% YoY growth. customers, and Sentry, the growth leader among unique users at 128% YoY growth. In previous reports, we’ve highlighted Interestingly, 13 of the 15 apps in our top- only the top 15 apps, ranked in simple right growth-leader quadrant first debuted trendline charts by number of customers. on our fastest growing apps list in prior This year, we’re blowing it out in an all- Businesses at Work reports: We identified star extravaganza, showcasing the top their early rocket trajectories, and now they 50 apps in a single acceleration matrix rank as established players. Our growth that captures growth by customers and leader quadrant stars reach back as far as
Can we keep bragging about our fastest Growth of the 50 most popular apps growing alums for a moment? Thanks for indulging us, because the top-left and bottom- 130% Average Growth by Sentry right quadrants of the acceleration matrix are Number of Customers 120% stellar places to rank as well. In the bottom right (above-average growth by customers), we tip 110% our hats to Slack (the No. 1 fastest growing app 100% Figma 1Password in 2015), Tableau (a fastest growing app in 2015 90% Snowflake Miro and 2016), BambooHR (2016), and Jamf Pro (No. HubSpot 80% our first report in early 2015, in which PagerDuty 1 in 2017) for their continued success. And in 70% was the second-fastest-growing app, behind the top left (above-average growth by unique Salesforce LastPass Datadog Slack. (Remember that for trivia night.) After users), we salute AWS (2015), Lucidchart (2016), 60% Zscaler Asana GitHub Year-over-Year Growth by Number of Unique Users PagerDuty PagerDuty (2015), we welcomed Zscaler (2017), and Splunk (2019). 50% Splunk Smartsheet AWS Freshworks KnowBe4 Lucidchart Amazon Business Mimecast KnowBe4 (2017-2019, No. 1 in 2018), LastPass ADP Expensify Envoy Turn your eye to the legend for a moment, which 40% Workday DocuSign Slack Tableau Average Growth by (2018), Datadog (2018), Freshworks/Freshservice Cisco Umbrella Adobe CC BambooHR Jamf Pro Number of Unique Users ranks the top 50 apps based on number of 30% SAP Concur Atlassian Product Suite PANW Google Workspace (2018, 2019), Snowflake (No. 1 in 2019), Amazon ServiceNow Microsoft Zoom customers. For our perennial readers, this list Cisco Meraki 365 Oracle NetSuite Business (No. 1 in 2020), 1Password, Sentry 20% Cisco AnyConnect looks familiar: Microsoft 365 remains the top Box LinkedIn Learning (2020), GitHub (2020, 2021), and Figma and 10% Dropbox Zendesk app by number of customers, followed by AWS, Greenhouse Miro (both 2021). In fact, only two of this year’s 0% RingCentral Google Workspace, Salesforce, and Zoom. In Webex by Cisco high-growth-quadrant apps haven’t previously Twitter fact, the top nine apps hold the same ranks they -10% ranked as fastest growing apps: customer did last year. However, GitHub has climbed two 0% 10% 20% 30% 40% 50% 60% 70% 80% relationship management platform HubSpot spots to reach No. 10, and Jamf Pro reaches No. Year-over-Year Growth by Number of Customers and project management app Asana. 15 for the first time. What do our growth leaders have in Microsoft 365 Cisco Meraki Datadog Freshworks BambooHR If we were to peek at a list of top apps ranked Amazon Web Services (AWS) Box Smartsheet Miro RingCentral common? Three categories each claim three Google Workspace Lucidchart Figma Asana Amazon Business by number of unique users, we would see or more apps in the high-growth quadrant: Salesforce Zendesk Dropbox LastPass Webex by Cisco it’s also much the same as last year’s chart. Zoom Jamf Pro Oracle NetSuite Envoy Zscaler collaboration (Figma, Miro, Asana), security Atlassian Product Suite Palo Alto Networks GlobalProtect Snowflake 1Password Sentry Microsoft 365, Workday, ServiceNow, Google Slack Tableau Mimecast Cisco AnyConnect Splunk (1Password, LastPass, Zscaler, KnowBe4), DocuSign PagerDuty Greenhouse Workday Cisco Umbrella Workspace, and Salesforce still hold the top KnowBe4 SAP Concur ServiceNow Expensify Twitter and developer tools (Sentry, Datadog, GitHub, GitHub Adobe Creative Cloud ADP HubSpot LinkedIn Learning five ranks by number of unique users. The PagerDuty). It’s interesting to note that these biggest news is that Zscaler moves up a notch three categories rank in the top five app to claim sixth place. categories described above. With HubSpot representing sales and marketing, the only top-five category we don’t see in the top-right quadrant here is cloud platforms.
Businesses at Work 2023 Top-performing apps 24 Regional app trends: Differences 45% YoY growth in unique users. 1Password APAC with 88% YoY growth. Miro’s overall jump emerge in the acceleration matrix takes the security tools prize in EMEA (in in customers is driven by 78% YoY growth in When we slice and dice the top 50 apps addition to North America), with 77% YoY EMEA and 71% YoY growth in APAC. These two acceleration matrix by region, different trends customer growth and 104% YoY growth in collaboration tools see the most user growth and patterns emerge. Microsoft 365 remains unique users. We also see strong growth from in EMEA, with the number of unique users the most popular app by number of customers developer tool Sentry (57% YoY customer accessing Miro up 178% YoY, and the number across all three regions: North America, EMEA, growth and 175% YoY growth in unique users). of unique users collaborating via Figma up and APAC. In North America, AWS ranks No. Other hot categories for this region include 146% YoY. 2, and Zoom seizes the No. 3 spot (as we HR (Bob delivered chart-topping 90% YoY The right tools for the job: predicted in last year’s report). In EMEA, Google customer growth and 115% YoY growth in Top apps by industry Workspace is notably No. 2 (ranking higher in unique users) and data analytics (Snowflake The top app lists by industry reveal big changes. EMEA than globally), and AWS is No. 3. In APAC, accumulated 66% YoY customer growth and In the tech sector, AWS has been the top app those spots are reversed, matching global ranks. 93% YoY growth in unique users). by number of customers since June 2019. Slack In North America, security, sales and marketing, The APAC region is heavily focused on has now grabbed the No. 5 spot. AWS has just data analytics, and recruiting take center security and developer tools this year. Jamf entered the top ranks for the healthcare and stage. 1Password shows the highest growth Pro, Netskope, LastPass, and ZScaler battled pharmaceuticals sector at the No. 4 spot. In the among security tools, with 59% YoY customer for supremacy in the security category: Jamf retail space, Google Workspace has risen to growth and 93% YoY growth in unique users. Pro posted 57% YoY customer growth and No. 2. Among the education sector, Salesforce Hubspot, with 60% YoY customer growth and 118% YoY growth in unique users, jockeying moved up to No. 4, with AWS and the Atlassian 96% YoY growth in unique users, leads the for position with Netskope (51% YoY customer Product Suite tied for No. 5. way in the sales and marketing category. And growth and 56% YoY unique user growth) and among analytics tools, data collaboration tool LastPass (43% YoY customer growth and a Snowflake (50% YoY customer growth and powerful 272% YoY growth in unique users). 89% YoY growth in unique users) grew most ZScaler, too, delivers remarkable growth in quickly. These three tools, along with Miro and unique users — 280% YoY, coupled with 36% Figma, make up the top five apps with the most YoY growth in customers. On the developer YoY growth in unique users in North America. tools workbench, Datadog leads the way (60% Interestingly, North America is the only region YoY customer growth and 77% YoY unique driving growth in recruiting app Greenhouse, user growth), while GitHub boasts 47% YoY which increased its number of customers here customer growth and 64% YoY growth in by 44% YoY. unique users. In EMEA, the most notable ranking is Salesforce, It’s interesting to note that Figma and Miro which grew an impressive 461% YoY by unique show consistent YoY growth across all regions, users (and 27% by customers). Also in the sales especially by number of customers. Figma and marketing category, Hubspot reports a reaches peak acceleration in EMEA with 89% respectable 68% YoY customer growth and YoY growth by number of customers and in
Businesses at Work 2023 Meet the rising stars The fastest growing apps of 2022 If apps had a star-studded awards Ventures portfolio company, enables IT show — and they definitely should — the administrators to automate repetitive tasks top 10 fastest growing apps would be and introduce new features to the device the freshest faces getting mobbed by management space. Arriving in the top the paparazzi on the red carpet. And this spot is truly an awesome debut. Kandji’s year’s hot up-and-comers are an unusually rapid ascent suggests that automation is diverse bunch. “Way back” in 2019, data in high demand as IT teams try to do more analytics and security tools ran the show; with less. The hybrid work wave is also in 2020, remote work and the tools that likely at play here with IT teams scouting made it possible led the way; and last new solutions to manage and secure year was all about collaboration. This remote devices. year, the fastest growing apps feature a Grammarly hits the board at No. 2, truly diverse cast, providing expertise in with 124% YoY customer growth. In an security, communication, corporate travel, increasingly dynamic, remote, and global HR, cloud-app development, and, oh workforce, it makes more sense than yes — collaboration too. ever for companies to prioritize clear What these young upstarts all have in communication. Our No. 3 spot is claimed common is tremendous growth, ranging by HR tool Bob. This newcomer has been from 81% to 172% YoY growth by number quietly creeping up in the ranks: We noticed of customers. The No. 1 fastest growing it gaining popularity in EMEA back in 2021 app of 2022 award goes to… Kandji, when it grabbed second place among HR an Apple mobile device management tools in the region, and this year it racked tool, which posted 172% YoY growth by up 123% YoY customer growth globally. number of customers. Kandji, an Okta
Top-performing apps 28 Fastest growing apps by number of customers While the top three apps on our list are all We also recognize some repeat performers newcomers, there are some familiar faces. from last year’s list of fastest growing apps Our No. 4 and No. 10 apps, collaboration tools by unique users, always remarkable as Kandji 172% Notion and Figma, took No. 1 and No. 4 last maintaining high growth rates is especially go-round. (Last year, Notion had remarkable hard to do. Netskope, our No. 1 app from Grammarly 124% 240% YoY growth by number of customers, 2021, takes first place again this year, with a Bob and Figma clocked in at 159% growth, so it’s whopping 250% YoY growth in unique users. 123% quite an accomplishment for these two apps Navan makes the journey up one slot to take 1 Notion 113% to post 113% and 81% YoY growth this year, third place this year with 207% YoY growth by respectively.) Our third repeat performer is No. unique users, while Calendly drops from No. 2 Palo Alto Networks Prisma Access 109% 6 app Navan, which was last year’s No. 2 with last year to No. 8 this year with a still-admirable 178% YoY growth by number of customers. It’s 169% YoY growth. Notion, our fifth-fastest 2 Navan 100% (formerly TripActions) no surprise Navan made the list again this year, growing app by unique users with 201% YoY with a cooped-up world happily jet-setting growth, held the No. 3 spot last year. Postman GitLab 97% around again at last. is another repeat performer, coming in at No. Ironclad 97% 9 with 168% YoY growth by unique users this Fastest growing apps by number year, after 363% last year. of unique users Terraform Cloud 93% Looking at the fastest growing apps by growth We’re happy to welcome new entrants Twilio 4 Figma 81% in unique users reveals that companies SendGrid (219% growth YoY by unique users), are really leaning into security, travel, and Palo Alto Networks Prisma Access (205%), Year-over-Year Growth collaboration. Interestingly, four of the top 10 Keeper (195%), Terraform Cloud (192%), and fastest growing apps by unique users also Contentful (159%). All of these apps posted App rank last year on fastest growing apps list appear in the top 10 fastest growing apps by more than 150% YoY growth in unique users, number of customers: These overachievers which is nothing to sneeze at. are Navan, Palo Alto Networks Prisma Access, Notion, and Terraform Cloud by HashiCorp. The No. 1 fastest growing app of 2022 award goes to Kandji, an Apple mobile device management tool, which posted 172% YoY growth by number of customers.
Businesses at Work 2023 Tools that fit Fastest growing apps by company size Fastest growing Larger orgs ( ≥ 2000 employees) Smaller orgs ( < 2000 employees) apps by TeamViewer 60% Ramp 374% company size monday.com 55% TravelPerk 252% Airtable 54% Airbase 232% Udemy Business 51% ChartHop 183% Figma 50% Kandji 171% Amazon Business 47% 6sense 152% When it comes to priorities and of our fastest growing apps. Three app usage, size really does matter. apps on the small-organization Miro 43% WorkRamp 140% Looking at the data, we see that list — No. 5 app Kandji, No. 8 Asana 42% Grammarly 122% larger companies (those with 2,000 Grammarly, and No. 9 Bob — all or more employees) have entirely appear on our overall fastest growing ThousandEyes 41% Bob 121% different needs and priorities than app chart. On the other hand, the top smaller companies. And when we 10 list for larger organizations claims GCP 33% ClickUp 115% only one overall fastest growing Larger organizations seem Year-over-Year Growth Year-over-Year Growth winner — collaborative interface design tool Figma, which has 50% more focused on IT support, YoY customer growth among larger project management, and organizations. collaboration tools… Smaller Larger organizations seem more focused on IT support, project four collaboration tools (Airtable, Figma, Miro, (232% YoY growth by number of customers), are organizations, on the other management, and collaboration and Asana) crowd the larger organizations’ fastest growing charts, joining apps for learning expense and spend management tools, while travel expense management tool TravelPerk hand, are all about budgets. tools. IT support tool TeamViewer tops the larger organizations’ (Udemy Business), business supplies (Amazon (252% YoY growth by number of customers) Business), network intelligence (ThousandEyes), takes No. 2. Smaller organizations are leaning list of fastest growing apps by say entirely different, we mean it: The and cloud (GCP). in to ClickUp for project management over number of customers, with 60% fastest growing apps for large and monday.com, and Workramp for training rather YoY growth. Second place goes to Smaller organizations, on the other hand, are all small organizations have zero overlap. than Udemy Business. project management tool monday. about budgets: The top three fastest growing Looking at the data this way, com, with 55% growth by number apps by customers for smaller organizations are it becomes clear that smaller of customers, while collaboration all geared toward keeping an eye on spending. organizations bear most of the tool Airtable is a close third with The No. 1 and No. 3 apps, Ramp (374% YoY responsibility for driving the growth 54% growth. It’s interesting that growth by number of customers) and Airbase
Top-performing apps 32 An app for every sector Fastest growing apps by industry Fastest growing Industry By Number of Customers By Number of Unique Users apps by industry Kandji Calendly Technology 155% 269% Figma Netskope We can count on three things in this world: The earth will keep Finance & Banking 73% 1100% spinning, the sun will come up tomorrow, and our fastest Asana Asana growing apps by industry and region will change every year. When we look at the data by industry sector, we get a pretty good picture of what industries are prioritizing. Nonprofit 40% 187% Whereas last year the tech sector was all about DocuSign Atlassian Product Suite 49% 74% collaboration (Notion) and travel planning (Navan), this year Retail it’s turned its attention to security (Kandji) and streamlining meeting management (Calendly). The education sector is continuing to facilitate collaboration with tools like KnowBe4 AWS, Microsoft 365 (Tie) 43% 68% Google Workspace but is now adding CRM to the mix with Healthcare & Pharmaceuticals Salesforce. Healthcare and pharmaceutical companies are moving away from last year’s darling Salesforce and focusing more heavily on security (KnowBe4) and Google Workspace Salesforce 31% 106% collaborative work (AWS, Microsoft 365). The finance and Education banking sector is keeping a tight grip on security, prioritizing DigiCert last year and Netskope this year, while adding collaboration to the mix with Figma. Retail continues to lean Microsoft 365 Microsoft 365 24% 93% in to app development, moving from GitHub last year to the Government Atlassian Product Suite this year, while adding DocuSign to its toolkit. And government? That sector continues to rely on Microsoft 365. Year-over-Year Growth
Businesses at Work 2023 Top-performing apps 34 Fastest Growing App by Country Touring the world Fastest growing apps by region and country Digging into the fastest growing apps by EMEA has turned its attention from e-signatures the regional data down even further to look at Fastest growing app by country region, we see yet more change. Last year, and app development (DocuSign and GitHub, fastest growing apps by individual country, we North America prioritized travel and scheduling which led last year) to travel booking and find these countries are prioritizing collaboration, AUSTRALIA GERMANY with Navan and Calendly, but this year security expense management. This year’s leading app in development, spending, and security, though Cisco Meraki, 27% Google Workspace, 100% is the top priority, with Kandji and Netskope the region, TravelPerk, posts 255% YoY customer they’re choosing different apps. leading the way. Kandji boasts 182% YoY growth and 516% growth in unique users. CANADA ISRAEL The US and Australia are focusing on security. GitHub, 70% Atlassian Product Suite, 5 customer growth in North America, while Last year, APAC prioritized collaboration and Americans are banking primarily on Kandji, with Netskope has grown 521% YoY by unique productivity with Google Workspace and 176% YoY growth in customers, while Australia FRANCE JAPAN users. Collaboration tool Notion is No. 2 for the Zoom. This year, the regional focus has shifted is securing its connections with Cisco Meraki, Google Workspace, 84% Google Workspace, 65% region in both customers and unique users, to collaborative design, with Figma (88% YoY which posted 27% YoY customer growth. with 121% YoY customer growth and 263% growth in customers), and security, with ZScaler AUSTRALIA GERMANY NETHERLANDS growth in unique users. Collaboration leads the way across Ciscocountries in Meraki, 27% Google Workspace, 100% Google Workspace, 19% (280% YoY growth by unique users). Breaking Europe and in Japan. In the UK, Miro is the top collaboration tool, while Google Workspace CANADA ISRAEL UK GitHub,in70% continues its global march to victory France, Atlassian Product Suite, 55% Miro, 71% Fastest growing apps by region the Netherlands, Germany, and Japan. Region By Number of Customers By Number of Unique Users FRANCE JAPAN USA Where there are start-ups, Google there Workspace, will be 84% Google Workspace, 65% Kandji, 176% Kandji Netskope developer tools. Canada’s startup scene has North America 182% 521% been growing exponentially in the AUSTRALIA last few years, GERMANY NETHERLANDS (Followed by Notion, 121%) (Followed by Notion, 263%) Cisco Meraki, with an 27% average of 95,000 new Google Workspace, 100% businesses Google Workspace, 19% TravelPerk TravelPerk started per year. So it’s no surprise the country EMEA 255% 516% CANADA ISRAEL GitHub is prioritizing developer tools, pushing UK (Followed by Grammarly, 159%) (Followed by Salesforce, 461%) GitHub, 70% Atlassian Product Suite, 55% Miro, 71% to its top spot with 70% YoY customer growth. Figma Zscaler Known as the startup nation, Israel is estimated FRANCE JAPAN USA APAC 88% 280% to have over 6,000 Google Workspace, 84% active startups, and its Google Workspace, 65% Kandji, 176% (Followed by Miro, 71%) (Followed by LastPass, 272%) fastest growing app is the developer-friendly Year-over-Year Growth Atlassian Product Suite, logging 55% YoY customer growth.
Businesses at Work 2023 The best tools for the job 36 The best tools for the job as those with 2,000 or more employees — have increased the average number of apps they deploy. (Note that this data may change yearly because companies change in size Customers that have been and move from one designation to with Okta for 4+ years another.) Based on this year’s data, we see that large organizations deploy an deploy an average of 196 average of 211 apps (up from 195 apps apps each. in the previous year, based on this year’s The pandemic’s impact on the workforce continues to work, automating mundane tasks through workflows, and size designations), an increase of 8%. evolve. Today’s hybrid workforce is global, distributed, helping workers take meaningful roles in their community Among smaller companies, the average empowered … and soberly reevaluating its relationship to through charitable giving apps. number of apps dropped from 70 last work itself. Fully half of all employees surveyed by Gartner year to 69 this year. Healthy app-etite: say the pandemic “changed my expectations toward my The average number of apps stays strong North America is the most app- employer.” 1 The right digital tools can help companies Companies may be facing an uncertain economic diversified region, deploying an average meet rising employee expectations: Organizations that future, but they still need robust app toolboxes to keep of 98 apps per company, a very slight rapidly adopt new tools to support their workers see a workers productive. This year, the average customer used increase over last year’s 97. EMEA boost in employees’ productivity, sense of well-being, 89 different apps, the same as last year. Note that this maintained an average of 65 apps, and and job satisfaction. Now, more than ever, it’s incumbent data includes Okta Integration Network and non-Okta APAC held steady at 56. upon organizations to provide the best tools for the job, Integration Network, personal and corporate apps. So including powerful, easy-to-use business technology. yes, that includes everything from Google Workspace and An increasing number of companies augment productivity Slack to UberEats and Netflix. [1] Gartner®, “Employees Seek Personal Value and Purpose at Work. Be Prepared to Deliver.,” Jackie suites with single-function best-of-breed apps, and even Wiles, January 13, 2022. Gartner is a registered Longstanding Okta customers and larger organizations additional productivity suites. Companies provide their trademark and service mark of Gartner, Inc. and/ deploy the highest average numbers of apps. Customers or its affiliates in the U.S. and internationally, and developer teams with a growing array of top tools. They that have been with Okta for 4+ years deploy an average Hype Cycle is a registered trademark of Gartner, improve efficiency and raise job satisfaction wherever Inc. and/or its affiliates and are used herein with of 196 apps each. And larger organizations — defined possible by supporting secure and unhindered remote permission. All rights reserved.
The best tools for the job 38 The growth of these productivity suites platform as a service is projected to almost has cooled between 6 to 13 percentage triple in size, from $62 billion in 2021 to more points since our last report. In our 2021 than $237.6 billion.2 data, Google delivered 38% YoY growth Small organizations continue to drive the in number of customers and 42% by greatest increase in Google Workspace unique users, compared to Microsoft’s adoption (as they did a year ago), this year 29% YoY growth in number of customers boasting a 35% increase in customers and 36% by unique users. That impressive YoY, while large organizations’ usage of momentum proved difficult to sustain, Google Workspace grew just 18% YoY. The but growth is still strong as companies story is similar for Microsoft 365, which continue their digital transformations. And grew its customer base by 23% among there’s still room to grow: Gartner predicts small organizations and 11% among large that through 2026, the market for cloud organizations. Battle of the bundles Top productivity suites Google grabs By Number of Customers By Number of Unique Users the gold Microsoft 365 21% 24% Google and Microsoft continue to duke it out for supremacy in 32% 29% Google Workspace the cloud-based office productivity suite battle. Microsoft 365 continues to take first place by number of customers, and Google Year-over-Year Growth again takes the gold for growth. Google Workspace boasts a 32% YoY increase in number of customers, 11 percentage points higher than Microsoft 365’s 21% YoY growth. The growth by unique users has a 5 percentage-point spread, with 29% YoY growth for Google and 24% YoY growth for Microsoft. [2] Gartner®, “Hype Cycle™ for Cloud Platform Services, 2022” Yefim Natis, Fabrizio Biscotti, July 19, 2022.
The best tools for the job 40 Souring on the suite life The rise of best of breed Sometimes, a single suite just isn’t sweet Zoom, up from 45% last year. And 36% of enough to deliver the superior productivity Okta’s Microsoft 365 customers are deploying teams demand. Companies continue to add Slack to add extra collaboration functionality, best-of-breed apps, such as Zoom, Slack, and up from 33% last year. Box, even when their preferred suite’s bundle Some companies find they are best served by offers tools with nominally similar functionality. double bundling — deploying more than one We define “best-of-breed apps” as those that productivity suite — and it’s a trend that’s on dominate their categories for the standalone the rise. This year, 42% of Okta’s Microsoft 365 functionality they provide. Sometimes, only the customers also deploy Google Workspace, an best will do. increase of 4 percentage points YoY and 12 Okta’s customers have gradually been points over the past four years. supplementing their suites with an increasing We continue to see that companies resist number of best-of-breed apps. This year, a full locking in one vendor for all their tools. For 36% of Okta’s Microsoft customers use four or example, 47% of Okta’s customers with more best-of-breed apps (up from 20% just Microsoft 365 are also deploying Salesforce, five years ago). up from 45% a year ago. And 46% of Okta First, let’s talk about two collaboration favorites customers that deploy Microsoft 365 are also whose deployment continues to increase. deploying AWS, an increase over last year’s The most common best-of-breed app we see 43%. (More information about how many added to productivity bundles is Zoom: 48% companies deploy multiple cloud platforms is of Okta’s Microsoft 365 customers also deploy available in our multi-cloud section.)
The best tools for the job 42 Okta's Microsoft 365 customers with best-of-breed apps When we look at the data regionally, some with 41% of Okta’s Microsoft 365 customers interesting patterns emerge. The use of Zoom now deploying Google Workspace (an 8-point in North America is chart-topping — more YoY increase). Slack usage among Okta’s 36% 38% 41% 43% 45% than half (51%) of Okta customers that deploy Microsoft 365 customers is also on the rise in AWS Microsoft 365 in North America also deploy APAC, reaching 31% (a 4-point YoY increase). 22% 24% 26% 29% 32% Box Zoom, 3 points higher than a year ago, and Box usage is up 2 points over last year in this 30% 33% 36% 38% 42% higher than any other best-of-breed data point. region, and the app is now deployed by 19% of Google Workspace Okta’s Microsoft 365 customers. 44% 45% 47% In EMEA, we continue to see the rise of cloud Salesforce infrastructure and cloud-based collaboration Parsing the data by company size, we can 28% 31% 32% 33% 36% Slack apps. An impressive 46% of Okta’s Microsoft see that, among Okta customers deploying 13% 15% 16% 365 customers in EMEA also use Google Microsoft 365, smaller companies (with Smartsheet Workspace, an increase of 5 points compared fewer than 2,000 employees) are more likely 10% 13% 14% 16% 18% Tableau to last year. Slack use is also increasing among to supplement their Microsoft 365 bundle 23% 32% 42% 45% 48% this group, rising to 37% of Okta’s Microsoft with best-of-breed apps and by double Zoom 365 customers in EMEA this year — a bundling. Zoom usage, for example, at 49% 0% 10% 20% 30% 40% 50% 5-point increase over last year. On the other is 8 percentage points higher among smaller Percentage of Okta’s Microsoft 365 Customers with App hand, deployment of Zoom increased “only” 1 companies than among larger organizations percentage point, from 34% last year to 35% (41%). A full 37% of small companies that 2018 2018 2019 2019 2020 2020 2021 2022 2021 2022 this year. deploy Microsoft 365 are also deploying Slack, versus 33% of large companies. This trend Note: Salesforce data for 2018, 2020, and 2021 are the same at the time of this The APAC region shows the highest holds on the double-bundling front too: 42% of report. Smartsheet data for 2019 and 2020 are the same at the time of the report, deployment of AWS among Okta’s Microsoft as are 2021 and 2022. smaller companies that deploy Microsoft 365 365 customers, at 48%. The region is also also deploy Google Workspace, versus 39% of heavily investing in multiple productivity suites, larger companies. The most common best-of-breed app we see added to productivity bundles is Zoom: 48% of Okta’s Microsoft 365 customers also deploy Zoom.
The best tools for the job 44 Growth of developer tools We see you… monitoring apps on the rise The category of developer tools is clearly The Atlassian Product Suite is the most maturing. No longer are SDKs and other popular developer “tool” by number coding software the leading tools; rather, of customers and has dominated this we’re seeing the rise of monitoring and chart for years. (In our OIN data, it’s a testing apps. No surprise in a security- roll-up of apps that includes Confluence, focused world where the next major Jira, Trello, and Bitbucket, all accessed breach could be one bad line of code, by a subscription to Atlassian Access.) unpatched server, or open port away. Despite its existing large customer base, the Atlassian Product Suite boasted The Atlassian Product Suite is significant 36% YoY growth in number of customers last year, and continues that the most popular developer ‘tool’ trend with 27% growth this year. by number of customers and has The prize for fastest growing developer dominated this chart for years. app goes to API-testing tool Postman, triumphing in both growth categories. Last year, Postman was our third-fastest This year, we see substantial growth in growing app overall by number of apps that help organizations monitor customers, and our fifth-fastest growing their systems and respond quickly, app overall by unique users. This year, suggesting that developers have it wins Developers’ Best of Show as the increased their focus on the latter stages clear growth leader on the acceleration of development. In fact, our customers’ matrix, displaying YoY growth of 78% by 10 most popular developer tools all customers and 168% by unique users. provide resources for monitoring, incident response, and testing.
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