BUILDING A FUTURE READY IOWA - Bet h Townsend, Direct or February 16, 2021
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BUILDING A
FUTURE READY IOWA
Bet h Tow nsend, Dir ect or
Febr u ar y 16, 2021
BETH TOWNSEND Director APPOINTED BY GOV. REYNOLDS Confirm ed by Iowa Senate in 2019
ROD A. ROBERTS JOE CORTESE II
Com m ission er Com m ission er
Division of Labor Workers’ Com pensation
APPOINTED BY GOV.
APPOINTED BY
BRANSTAD
GOV. REYNOLDS
Confirmed by Iowa Senate
Confirmed by Iowa Senate
April 2015
April 2019
RYAN WEST JON PEPPETTI
Depu t y Dir ect or Chief of Staff
JOINED IWD IN JOINED IWD IN
JUNE 2009 M AY 2019
M ICHAEL WITT CHRISTINA STEEN
Division Adm in ist r at or Division Adm in ist r at or
Am erican Job Centers - Unem ploym ent
IowaWORKS Insurance & Labor
Market Inform ation
BRENDA BOTEN NEIL SHAH
Division Adm in ist r at or Ch ief In f or m at ion Of f icer
Adm inistrative Services Division Adm in ist r at or
Inform ation Technology
M ICHELLE M CNERTNEY SCOTT PERKINS
Division Adm in ist r at or Bu r eau Ch ief
Workforce Services Unem ploym ent
Insurance
DAVID STEEN
Gen er al Cou n sel Su per visor
Legislative Liaison
• “ St at e Un em ploym en t Agen cies Cou ld Tak e M on t h s
To Adapt To WH Pr oposal, M em os Sh ow ” – Nat ion al
Pu blic Radio, Ju ly 25, 2020
• “ Un der f u n ded, u n der st af f ed an d u n der siege:
Im pact of Un em ploym en t of f ices n at ion w ide ar e st r u gglin g t o
Pan dem ic on •
do t h eir jobs” – Wash in gt on Post , Apr il 6, 2020
“ Th e ‘black h ole’ of u n em ploym en t ben ef it s: Six
St at e m on t h s in t o t h e pan dem ic, som e ar e st ill w ait in g f or
aid” – CNBC, Sept em ber 27, 2020
Wor k f or ce • “ Cor on avir u s in Texas: St at e agen cy st r u ggles w it h
Agen cies delu ge of n ew ly jobless” – St at esm en , M ar ch 25, 2020
• 'Too sw eet of a pie': Cyber cr im in als st eal $8B in
Covid r elief f u n ds: St at es' syst em s ar e
over bu r den ed an d an t iqu at ed an d h ave been u n able
t o st op m u ch of t h e f r au d.” – Polit ico, Oct ober 12,
2020
• “ Washingt on’s unem ploym ent f r aud m ay have hit
$650 m illion; st at e r ecover s $333 m illion” – Seat t le
Tim es, June 4, 2020
Im pact of • “ Calif or nia Em ploym ent Depar t m ent adm it s paying
Pan dem ic on as m uch as $31 billion in unem ploym ent f unds t o
cr im inals” – ABC Channel 7 New s, Januar y 25, 2021
St at e • “ AUDIT: M ichigan m ay have paid out $1.5 billion in
Wor k f or ce f r audulent unem ploym ent claim s; dir ect or
r epor t edly said it w as not a " high pr ior it y“ ” – Fox
Agen cies New s 17, Novem ber 25, 2020
• “ Consult ant est im at es Kansas lost $700 m illion in
unem ploym ent f r aud” – KWCH New s, Febr uar y 5,
2021
IWD Respon se = All Han ds on Deck
Portion of Full-Time Employees supporting the Unemployment Insurance Division
FOR COMPARISON,
IN “NORMAL” TIMES:
139 FTEs directly in support
of UI Division (2018)
145 FTEs directly in support
Em ployees
of UI Division (2019)
25% of entire FTE staff
74% 79% 79% 78% 74% 74% 74% 73% 73% 73% 73%
NOW:
average num ber of FTEs
476 directly in support of UI Division
(March 2020-January 2021)
75% of entire FTE staff
(on average) ADDITIONALLY:
IWD hired 204 tem p em ployees (88 rem ain)
3x the percentage of FTE
staff of previous years
6 other state agencies “loaned” a total of 59 em ployees
Over t im e . . . M or e Th an 20 Year s of Wor k
Total Employees and Overtime Hours Worked per Pay Period: March 6, 2020 – January 7, 2021
Pay Per iod Apr il 17-30 = 17,400 OT Hours
by 436 Em ployees (average 40 hours per em ployee)
179,584
Total OT Hours
Overtim e Hours
Em ployees
8,163
Average Number
of OT Hours
(worked per pay period)
19/ 22 M ar ch
6-19
August
7-20
Decem ber 25 -
Januar y 7
Pay Periods Included Pay Period
Over 5,000 OT Hours
Cu st om er Calls . . . Un pr eceden t ed Volu m e
2020 Call Intake versus 2019 Call Intake
Apr il 2020 = 519,126 total calls presented
1,587,636
Total Calls in 2020
Total Calls
76.7%
Overall Answer
Rate in 2020
Januar y 2019 = highest volum e of calls presented in CY 2019 at 36,591
269,778
Total Calls in 2019
Total Calls
94.1%
Overall Answer
Rate in 2019Websit e Tr af f ic . . . Pr ovidin g Cu st om er s Updat es an d Keepin g Iow an s In f or m ed PERIOD USERS SESSIONS PAGEVIEWS CY2019 931,692 2,642,835 5,453,657 CY2020 4,330,105 14,019,700 31,242,250 ● Session = every time a customer accesses the IWD website ● Pageview = number of views of an IWD webpage by a customer during a session
M an agin g t h e Flow of In f or m at ion Th r ou gh Pr oact ive
Com m u n icat ion s
● New IWD Webpages = 9
● Press releases (March 2020 - Feb. 4, 2021) = 79
● CARES Act and UI Webinars = 19
○ Over 210,000 combined views on IWD's YouTube Page
● Translations = CARES Act information translated into 9
additional languages (45 pages total)Implementing Eight New Federal Unemployment Programs in 10
Months
Iowa has consistently been among the first states in the nation to
implement and issue payments under each new program
INITIAL USDOL FIRST PAYM ENTS
PROGRAM
GUIDANCE ISSUED 12 DAYS OR LESS
FPUC 4/4/20 4/16/20
To implement FPUC, PUA,
and FPUC2
PEUC 4/10/20 5/28/20
Extended Benefits 5/14/20 7/21/20
PUA 4/5/20 4/16/20
Lost Wage Assistance 8/12/20 9/4/20
FPUC 2 ($300) 1/5/21 1/16/21
PEUC 2 1/4/21 2/16/21
PUA 2 1/8/21 TBDRegu lar UI Claim s Pr ocessed
CY 2020 versus CY 2019
June 2020 = 723,839 Total Regular Claim s Processed
4.2 m illion
Regular Claims
Total Regular Claim s
Processed in CY
2020 Febr uar y 2019 =
2019’s highest
m onth of total
COM PARED TO: regular claim s at
127,991
1.0 m illion
Regular Claims
Processed in CY
2019Tot al Claim s Pr ocessed
CY 2020 versus CY 2019
June 2020 = 891,88 Total Claim s Processed
5.5 m illion
Total Claims
Total Claim s
Processed in CY
2020 Febr uar y 2019 =
2019’s highest
m onth of total
COM PARED TO: claim s at 127,991
1.0 m illion
Total Claims
Processed in CY
2019Reducing Impact of Pandemic Through Timely,
Correct Payments to Iowans
BENEFITS PAID CY 2020 CY 2019
Regular UI Claims $1.3 Billion $381.8 Million
Total benefits paid
Pandemic Unemployment Assistance (PUA) $170.1 Million $0
Federal Pandemic Unemployment
$1.5 Billion $0
Compensation (FPUC)
Pandemic Emergency Unemployment
$183.6 Million $0
Compensation (PEUC)
State Extended Benefits $17.7 Million $0
Sub Tot al $3.1 Billion $381.8 M illion
Lost Wage Assistance $156.9 Million $0
All Claim s
$3.3 Billion $381.8 M illion
$2.9 Billion
Total benefits paid Difference 2020 to 2019Ou t r each . . . New St r at egies f or Job Seek er s
M obile Opt ion s f or Job Seek er s
○ Over 15 very successful drive-thru job fairs to date
○ Launched the IowaWORKS.gov mobile application to reach job seekers
Vir t u al Job Clu b
○ Launched a weekly virtual job club in October for participants in the
RESEA program and have now expanded that to all job seekers
Vir t u al Tr ain in g Wor k sh ops
○ Recorded over 20 training workshops that had been given in-person at
the American Job CentersOppor t u n it ies Th r ou gh New Cor on avir u s
Relief Fu n d Gr an t s
FUNDS NUM BER IOWANS
PROGRAM EXPENDED OF GRANTS ASSISTED OVER $16 M IL
(as of Feb. 3, 2021) (if all grants are successful)
in funds expended
Employer Innovation
$4.304 Million 63 Over 6,000
Fund Grant Awards
177
Registered grants awarded
Apprenticeship
$6.168 Million 69 Over 1,000
Incentive Grant
Awards 8,800
Earn and Learn Grant estimated Iowans
$5.83 Million 45 Approximately 1,800
Awards assisted
Implemented with federal CARES Act funding between September - December 2020Dir ect Car e Tr ain in g In clu din g CNA Pr ogr am s
● Includes CRF funds and the EIF fund:
○ $2,839,157 awarded to programs that include CNA
certification
○ 803 estimated CNA slots
○ 9 new CNA Registered Apprenticeship ProgramsRECEIPT OF UI TAXES
TOTAL EM PLOYERS WITH A PAYM ENT
PERIOD TOTAL PAYM ENTS
PAYM ENT TOTALS
CY2019 50,079 158,981 $420,964,420.44
CY2020 48,934 154,034 $416,450,129.16
● Payment amounts received did not drop significantly from a “normal” year to the
pandemic year
● Iowa remains stable from a UI tax collections perspectiveSTATE TAX WITHHOLDINGS PERIOD BENEFITS PAID PAYM ENT TOTALS % of BENEFITS CY2019 $381.8 Million $12,339,241 3.23% CY2020 $3.3 Billion $119,401,354 3.62%
FY20 Bu dget by Fu n din g Sou r ce 83.06% Federal 16.94% State Note - Federal funding does not include Federal Pandemic Assistance
2020 Special Con t in gen cy Fu n d
Expen dit u r es
Budget
Appr opr iat ion s Field Of f ices $1,766,084
Expen dit u r es Un em ploym en t ^ $120,660
Wor k er s Com pen sat ion * $226,307
IWD Adm in ist r at ion ~ $294,691
Labor M ar k et In f or m at ion ~ $66,313
In f or m at ion Tech n ology~ $0
In f r ast r u ct u r e~ $89,562
Fu t u r e Ready Iow a* $76,992
Hom e Base Iow a* $103,483
Total Appropriations/
Expenditures *Th e p rogra m is n ot fe d e ra lly fu n d e d .
$2,744,092 ~Th e work b e in g p e rform e d is n o t a n e ligib le e xp e n d itu re to b e ch a rge d to a fe d e ra l gra n t.
^ Dolla rs from th e P&I fu n d m u st b e sp e n t o n u n e m p lo ym e n t a ctivitie s e a ch ye a r to ke e p fro m
re ve rtin g a ll co lle ction s b a ck to th e Fe d e ra l Go ve rn m e n t.2021 Special Con t in gen cy Fu n d
Expen dit u r es - Pr oject ed
Budget
Appr opr iat ion s Field Of f ices $1,766,084
Expen dit u r es Un em ploym en t ^ $127,594
Wor k er s Com pen sat ion * $0
IWD Adm in ist r at ion ~ $406,698
Labor M ar k et In f or m at ion ~ $110,483
In f or m at ion Tech n ology~ $75,000
In f r ast r u ct u r e~ $86,282
Fu t u r e Ready Iow a* $62,583
Hom e Base Iow a* $320,227
Field Of f ice Relocat ion + $0
Total Appropriations/
Expenditures
*Th e p rogra m is n ot fe d e ra lly fu n d e d .
$2,954,951 ~Th e work b e in g p e rform e d is n o t a n e ligib le e xp e n d itu re to b e ch a rge d to a fe d e ra l gra n t.
+ Th e re is a sh ortfa ll in sta te /fe d e ra l fu n d in g fo r wo rk b e in g p e rfo rm e d .
^ Dolla rs from th e P&I fu n d m u st b e sp e n t o n u n e m p lo ym e n t a ctivitie s e a ch ye a r to ke e p fro m
re ve rtin g a ll co lle ction s b a ck to th e Fe d e ra l Go ve rn m e n t.Governor’s Recommendations
FY2022
Wor k er s’ Com pen sat ion $3,321,044
Labor $3,491,252
Field Oper at ion s $6,675,650
Of f en der Re-En t r y $387,158
M isclassif icat ion $379,631
Su m m er You t h Pilot Pr ogr am $250,000
To ta l Ge n e ra l Fu n d Hom e Base Iow a $250,000
Ap p ro p ria tio n :
Em ployer In n ovat ion Fu n d $4,200,000
$19,183,557
I3 St at e Accou n t in g Syst em $228,822UNEMPLOYMENT
Compensation Fund
$1,252,449,000
$1,174,967,593
$1,099,789,593
$1,005,772,052 $993,538,383 $949,551,933.84
2016 2017 2018 2019 2020 2021
*Numbers based on Calendar YearUNEMPLOYMENT
Tr u st Fu n d - 2020 by M on t h
2020 Daily UI Trust Fund Available for Benefits
June 30, 2020:
Januar y 1, 2020 = $1.246 b illion
$490 m illio n CARES Act d e p o sit
Januar y 1 t o June 25 = -$523.9 m illio n
$1.2 bil
Ja n u a ry 1
$723.4 m il
Ju n e 25
+ $490 m il
o n Ju n e 30 to :
$1.2 bil
$993.5 m il
De ce m b e r 31SPECIAL EMPLOYMENT
Secu r it y Con t in gen cy Fu n d
$3,780,588
$2,646,526 $2,608,132
$2,287,329
$2,105,241
2016 2017 2018 2019 2020
Numbers based on State Fiscal YearNASWA 2021 State of the Workforce Report
Released February 10, 2021
Dedication
We dedicate this report to a group of unsung heroes who have worked
diligently through the pandemic: state workforce agency staff. They are the
boots on the ground, partners in the community, and innovators striving to
assist every unemployed worker. They endeavor daily to strengthen their
state’s workforce and struggling economy.
In spite of the many obstacles they face - the stress of the pandemic, an
inability to quickly respond to requests because of dramatic increases in
workload, as well as personal threats and attacks from the very
communities they serve - these workforce agency staff continue in their
dedication to public service. We applaud and owe a debt of gratitude to
these men and women.M eet ou r Team
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