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Live Online training
Classroom training
In-house training
On-demand training
BSI Training Academy
Course Portfolio
Malaysia
Contents
Welcome Quality Management ISO 9001:2015 Information security ISO/IEC ISO 22000
3 26 27001:2013 65
45
Why train with BSI Automotive Management HaCCP & MS1480
4 IATF 16949:2016 Cloud Security 66
28 47
BSI Training Academy Medical Devices
5 Aerospace Management AS 9100 Data Protection
ISO 13485 and ISO 14971
31 49
Recommended learning pathway 69
6 Intergrated Management (ISO 9001, Cybersecurity and Information
CE Marking, MDR and IVDR
ISO 14001 and ISO 45001) Resilience
Why choose in-house training? 71
33 51
7
Building Information Modelling Service Management Sustainability
A qualification from BSI
(BIM) ISO/IEC 20000-1:2018 Environmental Management
8
35 52 ISO 14001:2015
BSI qualifications 73
Asset Management ISO 55001:2014 Business continuity ISO 22301:2019
9
37 55 Energy Management
BSI Blockchain-based solution ISO 50001:2018
Facilities Management Risk Management ISO 31000:2018
10 75
ISO 41001:2018 58
Performance 39
Anti-Bribery ISO 37001:2016 Contact us
Organizational Resilience 60 77
Auditor Qualification
12 41
Food and Drink
Masterclass Risk
FSSC 22000
14
Occupational Health and Safety 62
Performance Improvement ISO 45001:2018
BRCGS
16 42
63
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 2
Welcome
At the BSI Training Academy, We offer one of the widest ranges of Enterprise training solutions HRD Corp Claimable Course
standards-related training in Malaysia from
our focus is on helping clients meeting medical devices regulation to
– build a resilient culture
embed knowledge and skills so managing your energy effectively. Working directly in partnership with you, we
Our training courses are HRD Corp Claimable
Course. More information, refer to HRD Corp
they can add more value to their But we don’t just train you to meet standards
identify all your training needs and deliver a
official website: https://hrdcorp.gov.my/
long-term organizational competency training
organizations and their CVs. – we help you to understand how to embed
programme to meet your strategic objectives.
them into your organization. When you train
. with us, you get the full benefit of our expert Together we will identify skills and knowledge gaps
knowledge. We know what an auditor is within your organization to develop a personalised
looking for and ensure we train you to meet training solution, helping make your organization
their requirements. more resilient in the process.
We know the thinking behind the standard We will focus on ensuring you achieve your
– so we embed this in our courses to drive training business needs – now and in the future.
and inspire your people.
Our team of highly trained tutors bring with
them a wealth of practical industry expertise
and specialist knowledge, many of them with
multiple professional qualifications.
No matter where you are on your journey
towards embedding excellence, we hope you
choose BSI to take care of your learning needs.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 3
Why train with BSI?
Great businesses rely on great Why training Turn our experience
people. Research shows that when is important into your expertise
an organization invests in training We’ve shaped the world’s most
and development, they reap
real rewards:
83% adopted standards including ISO
9001, ISO 14001
of people feel that staff are
the key to maintaining a
competitive edge* 90%
of our delegates score our
45% tutors 9 or 10 out of 10
232,000
percent of staff say they’d
feel more motivated if their
organization invested in
skills training*
55% BSI spend over 230,000 days
with clients in a year, so we
know what businesses want
of FTSE 100 companies are and understand their needs
BSI clients
x2.5 250
Businesses are 2.5 times more
likely to fail if they don’t train
113,000
Our tutors have 250 years
their staff* Last year we trained 113,000 experience working with
people, from SMEs to global management systems
* Source: City of Bristol Benefits of Training article organizations between them
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 4
BSI Training Academy Types of training
Why train with BSI? Our approach – accelerated BSI offers training in many We also offer training via distance
We are one of the largest training learning different formats: learning and e-learning, to suit
and certification body, who have Our accelerated learning approach is proven Online training your individual needs:
to fast-track learning and improve knowledge
helped shape many of the world’s retention. With BSI’s ‘live’ online training, you can take the
leading standards from ISO 9001 to same high-quality classroom course with the same Distance learning
You’ll participate in activity-based learning and expert tutor, simply delivered in a virtual
ISO/IEC 27001. have the opportunity to share your learning environment, regardless of where you’re located.
Allows you to study at your own pace and
experience with peers from other companies whenever is convenient to you.
We take the time to understand which will help embed your learning. You can even book a course that’s dedicated to
It’s cost effective and puts you in control of your
your company’s learning needs to your organization, so a group of you can all train at
learning.
develop training solutions that Expert tutors the same time – from anywhere.
On-demand (E-learning)
satisfy your business objectives. Our tutors are recognized as experts in their field, Classroom training
offering a world-class learning experience that our If you’re looking to increase your knowledge
delegates rate as first class. Our public training courses take place in through computer-based learning, you’ll soon be
convenient locations across the Malaysia. able to access our e-learning training portfolio.
They are trained to understand and meet your
different learning needs, have years of practical Attendees are away from office distractions and
industry experience, as well as deep subject matter benefit from interacting and networking with
knowledge. people from other organizations.
Your BSI certificate In-house training
On successful completion, you’ll receive a An in-house training course is one held at your
certificate that’s recognized worldwide. premises and is open only to your employees
A BSI Training Academy certificate is a mark of
Training in-house eliminates travel expenses and If you think you may need training
additional time away from the office. It also keeps
expertise, quality and integrity. Find out our your content and discussions confidential. in a different format then please
blockchain-based solution to showcase your contact us to discuss what
achievement and credentials.
alternative options we have
available.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 5
Recommended learning pathway
01 02 03 04
Understand Implement Prove it’s working Make excellence a
Requirements courses: Implementation courses: Internal Auditor courses: habit
Who should attend? Who should attend? Who should attend? Enhance your skills and
Ideal for new starters or if you Those responsible for Those tasked with conducting improve your business
need a “refresher”. implementing or have recently internal audits or monitoring processes
taken responsibility for a their management system’s
What will I learn? Go beyond the management
management team. performance.
An overview of your system by taking courses that
management system and the What will I learn? What will I learn? help to hone your skills – from
requirements of the associated The requirements of a standard How to be better equipped to process improvement to root
ISO standard. in the context of your company maintain compliance and how cause analysis, and from
and how to take the lead in to manage and improve risks to problem solving to soft skills.
Please note: our course fees do
planning implementation. your management team.
not include a copy of the ISO
standard.
Lead Auditor courses:
Even at this introductory level,
you’ll need to have a good Who should attend?
working knowledge of the ISO Those tasked with conducting
standard you’re training for, and leading management
so it’s a good idea to do system audits
pre-course preparation if you
What will I learn?
need to brush up on your
Gain the ability and confidence
understanding.
to conduct and lead effective
audits, and learn how to
manage audit teams and
processes.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 6
Why choose in-house training?
Our courses can be delivered Choose in-house training
in-house at a location of your if you want:
choice. This ensures that your • to train a group of people
people learn best practices suited • the training structured to the needs of your
to your own organization. organization
Our in-house courses are led • t o reduce the level of risk to proprietary and
confidential information
by experienced tutors who are
• to save money on travel and accommodation
skilled in both their subject
matter and in the most effective • t o save money if training larger numbers of
training delegates.
ways for delegates to learn.
Some of the things our delegates
have said in the past year
“Our trainer was fantastic, he made the
course very interesting and relevant, and
answered all questions very well”
“Very professional and informative
training session”
Call us today for a quote. “Really glad I attended the course and
I certainly gained everything I wanted”
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 7
A qualification from BSI
A qualification from BSI will BSI Qualifications Auditor qualification Online exams
demonstrate to your employer and In today’s competitive world, your employer and By first understanding the requirements of the BSI courses now come with an added bonus – you
customers that your knowledge has your customers need to know that you’re capable standard, you can then opt for an internal or lead can opt to have your learning validated against
of doing the best job. It’s more important than ever auditor route, depending on whether you’ll be assessment criteria including an end-of-course
been validated. to show that you have the right, trusted credentials. leading a team of auditors. After completing your examination. The opportunity to gain a Certificate
standards-specific auditing course, you can attend of Achievement allows you to not only validate
We’ve helped shape and develop By successfully completing a combination of our two process improvement training modules. your skills and expertise but improve your
many of the world’s leading courses and assessments, you’ll earn a BSI These are our practitioner and auditor courses professional profile and employability.
qualification and the right to use a BSI Mark of
standards. Our expert knowledge Trust. You can then apply to have your professional
which help to identify opportunities and gain an
industry-recognized badge of distinction: BSI
means that when you train with us, qualification certified – validating the practical Auditor Practitioner and BSI Auditor Professional.
you benefit from this expertise – application of your learning and your continuing Completing our online exams after each stage of
professional development within your industry.
and with a BSI qualification, you the qualification will validate your learning. The
final stage, for those who’d like to go the extra
can prove this. mile, is to submit post-course evidence to become
a BSI Certified Auditor Professional.
An auditor qualification is available for any
standard where we offer online exams.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 8
BSI qualifications Process Process
pathway Requirements
Internal
Auditor
Improvement
Introduction
Improvement
Auditor
Practical
Application
Internal Auditor Exam Exam Exam Exam Evidence
Auditor qualications Exam
- ISO 9001 Auditor qualifications
- ISO 14001 Auditor qualifications Process Process
- ISO 45001 Auditor qualifications Lead Improvement Improvement Practical
- ISO 13485 Auditor qualifications Requirements Auditor Introduction Auditor Application
- ISO/IEC 27001 Auditor qualifications Lead Auditor Exam Exam Exam Exam Evidence
- ISO 22301 Auditor qualifications
BIM
BIM Handover
BIM Asset Information Security BIM Health
Fundamentals
BIM qualications BIM Asset Delivery Exchange and BIM & Safety
Information Pathway Exam Exam Exam Exam Evidence
Exam
BIM
BIM Handover
BIM Project Information Security BIM Health
BIM Project Fundamentals Delivery Exchange and BIM & Safety
Information Pathway Exam Exam Exam Exam Evidence
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 9
On-demand training
Decide when and where you study
Our on-demand training Available courses:
delivers high-quality content
• ISO 9001 Requirements
using a combination of video,
online course materials and • ISO 14001 Requirements
embedded assessment,
• ISO 45001 Requirements
enabling you to study at your
own pace, in your own time. • ISO 22301 Requirements
The content can be accessed • ISO 50001 Requirements
online 24/7, so you can study
• ISO 13485 Requirements
whenever and wherever it’s
convenient for you. • ISO/IEC 27001 Requirements
View details and book now
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 10“BSI provided a really good beginner’s
class for new auditors, the training was
simple and straight forward. The trainer
is competent in delivering the training, I
gained a lot of new information.”
BSI Blockchain-based solution
Trust. Transparency. Secureoo “I would like to thank you for delivering a
enthusiastic and made the training fantastic online course. The content was
Share and verify training records to stakeholders
great and very relevant. The tutor was so
with just one click. BSI’s blockchain-based solution enables
you to showcase your achievements through a single trusted enthusiastic and made the training both
platform, powered by the OriginTrail Decentralized Knowledge
interesting and enjoyable!’
Graph and underlying blockchains.
Watch demo
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 11Auditor Qualification
Auditor Qualification
The ability to identify opportunities for improvement is an Process Improvement: Practitioner Process Improvement: Auditor
important skill for an internal or lead auditor. It could involve You will gain first-hand experience of the Internal or lead auditors who have attended the
cost savings; a reduction in waste; increased efficiency; or approaches and tools necessary for effective Process Improvement Practitioner course (or
process improvement, learning efficient, equivalent) can attend this course to extend
helping to make your organization more sustainable. simple-to-use and logical approaches to current auditing skills by focusing specifically on
organizational problem solving and process how to assess and report process improvement
improvement. Although the case study adopts a within an organization. Gain the knowledge and
quality perspective, it can be understood from all develop the necessary skills for auditing process
That’s why we’ve developed a range of auditor qualifications
disciplines and therefore the tools and techniques improvement activities, covering reactive,
to give you the skills and knowledge you need to be an covered during the course are applicable to any incremental and stepped change improvements.
auditor practitioner, and by teaching you techniques in process. By developing your knowledge and skill in You will audit a comprehensive case study from
this important area, you will be able to deploy a a quality perspective, with the auditing methods
process improvement to become an auditor professional.
framework that works effectively for your covered in the course applying to any discipline.
organization.
Duration 2 days includes optional online exam
Duration 3 days includes optional online exam
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 12Auditor Qualification These standalone courses also form an important part of our standards- based auditor qualifications, which focus on process improvement. Find out more about our qualifications learning pathway and how you can enhance your auditing skills and earn industry recognized BSI badges of distinction. Process Improvement: Professional If you’ve attended the Process Improvement Practitioner course (or equivalent) then this course will help you gain confidence in applying more advanced process improvement and change management tools, approaches and techniques. Develop the skills necessary to manage the ‘leadership’ of a process improvement activity within an organization. Although the case study adopts a quality perspective, it can be understood from all disciplines and therefore the tools and techniques covered during the course are applicable to any process. Duration 2 days bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 13
Masterclass
Organizations often struggle to master the more challenging Masterclass: ISO 9001 Quality Masterclass: ISO 14001 Environmental
technical areas of a management system standard or Management Systems Management Systems
discipline. The masterclass will cover the context of the The masterclass will cover the context of the
organization and integration with business organization and integration with business
Now you can tackle this challenge with a specially designed processes. It will cover awareness and exposure to processes. It will cover topics such as coping with
Masterclass from standards experts BSI. quality-centric topics, as discussed in ISO rapidly changing environmental conditions, taking
9004:2018 (Quality management - Quality of an a life cycle perspective, accurate allocation of
organization - Guidance to achieve sustained environmental costs, selecting meaningful and
success) and other supporting standards and effective performance indicators and moving
guidance as featured in ISO 9001:2015. beyond risk-based thinking to grasp new
environmental opportunities.
Duration 5 days
Duration 5 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 14Masterclass Masterclass: ISO 45001 Occupational Masterclass: ISO/IEC 27001 Information Health and Safety Management Systems Security Management Systems The masterclass will cover the context of the The masterclass will cover the context of the organization and integration with business organization and integration with business processes. It will cover topics such as risks and processes. The value of information is rising, and opportunities, OH&S risk assessment guideline for organizations are expected to act to protect it. Our the applications of ISO 45001 and BS 45002-0, ISO/IEC 27001:2013 masterclass is designed for emergency preparedness and response including information security professionals seeking to incident investigation, guidance on occupational ill further develop in their information security health, integration of management systems and journey. You’ll have the chance to critically appraise competence requirements for auditing and processes, hands-on, and take away sound certification of occupational health and safety knowledge of ISO 27001, the ISMS framework, and management systems. how best to apply this. Duration 5 days Duration 5 days Masterclass: ISO 22301 Business Continuity Management Systems The masterclass will cover the context of the organization and integration with business processes, along with the consideration of a wide variety of associated guidance and related standards. Our ISO 22301:2019 masterclass is designed for business continuity professionals seeking to develop in their business continuity journey. Critical processes will be explored, especially under clause 8 operation of the ISO 22301 standard. Duration 5 days bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 15
Performance Improvement
Process Improvement
Lean Sigma Route
Organizations need to strive for operational excellence to Lean and Six Sigma White Belt Certified Lean Sigma Yellow Belt
create value and to sustain business growth. A well- This interactive and practical one day workshop Organizations implementing Lean Sigma need to
structured programme that delivers continuous improvement will discuss the history of Lean Six Sigma, as well train the project team members as Yellow Belts in
as how the ideas, methods, tools, programme which they will be equipped with the DMAIC
can drive performance by achieving more with less. structures and roles can help organizations to methodology and the basic Lean Sigma tools used.
meet their objectives.
This course is to train the participants on the basic
This course aims to provide delegates with good level of Lean Sigma improvement skills to develop
basic knowledge of Lean Six Sigma and will have Yellow Belts who serve as the members of the
taken a first step towards becoming a practitioner improvement project team.
or sponsor of organizational change.
Duration 3 days
Duration 1 day
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 16Performance Improvement
Certified Lean Sigma Green Belt Certified Lean Sigma Black Belt Certified Service Lean Sigma Green Belt
This course is aimed at individuals who will You’ll gain advanced skills in analysing and This course aims to equip you with the knowledge
perform Green Belts roles, as functional change improving processes using the Lean Sigma and skills to analyse and improve processes using
agents, in non-manufacturing organisations. It will approach. Structured to optimize learning and the integrated Lean Sigma approach within service
help you understand the Lean and Six Sigma tools application, this course uses training, coaching and environment.
and how to implement them within a service on-the-job project implementation.
Duration 9 days
environment to successfully deliver projects and
Duration 18 days
improve performance.
This course is IASSC Accredited
Duration 9 days
This course is IASSC Accredited
Upgrading to Certified Lean Sigma Black Certified Service Lean Sigma Yellow Belt Certified Service Lean Sigma Black Belt Upgrading to Certified Service
Belt This course is designed for participants who are
Lean Sigma Black Belt
Project team members are known as ‘yellow belts’,
This course is designed to advance you as a trained to have a good understanding on the Lean expected to play the Black Belts role in Lean Sigma This course is designed to advance you as a
qualified Green Belt to Black Belt level. You’ll get an Sigma principles and methodology, as well as the implementation in non-manufacturing qualified Green Belt to Black Belt level. You’ll learn
in-depth understanding of both Lean and Six use of basic Lean Sigma improvement tools. organizations. how to combine Lean and Six Sigma
Sigma concepts, methods and tools and skills to methodologies to create the best approach to
This course will provide you with the skills needed Duration 18 days
successfully apply them within your organization. resolve operational issues and improve process
to become a Lean Sigma yellow belt, so that you
performance.
Duration 9 days may serve on the improvement project team.
Duration 9 days
This course is IASSC Accredited Duration 3 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 17Performance Improvement
Six Sigma is an organizational Certified Six Sigma Yellow Belt
approach to continual This course will provide you with the skills to
improvement which focuses become a Six Sigma Yellow Belt so you can work
with Green and Black belts within your
on minimizing variability of organization to implement Six Sigma to drive
key process outcomes. business improvement.
Duration 2 days
Six Sigma Route
Basic Understanding Six Sigma Certified Six Sigma Green Belt Certified Six Sigma Black Belt Upgrading to Certified Six Sigma Black
Belt
This course presents a thorough overview of the You’ll be introduced to intermediate level quality This course is designed to develop experts,
Six Sigma concepts and techniques for successful tools from the Six Sigma methodology to help you providing an in-depth understanding of the Six By attending this course you’ll advance from a
implementation, as well as a clear explanation of deliver improvements within your organization. Sigma concepts, methods and tools that drive qualified Green Belt to Black Belt level, gaining a
DMAIC - the improvement methodology used in improvements in key processes. more in-depth understanding of the Six Sigma
Duration 6 days concepts, methods and tools to lead on improving
Six Sigma. Duration 14 days
key processes that will drive business success.
Duration 1 day
Duration 8 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 18Performance Improvement
Lean methods provide a simple and Certified Lean Expert Certified Lean Master An Introduction to Lean Warehousing
effective approach to identifying Attending this course will equip you with the By attending our lean master training you will build This course combines theory with group exercises,
practical knowledge on how to introduce Lean on your existing Lean expert knowledge. You’ll gain simulation activities and a case study to convey
and removing waste in processes initiatives to the shopfloor. the concept of what is a Lean warehouse and how
confidence to address lean issues and
thereby increasing the speed, opportunities at both strategic and operational it can benefit your organization.
Duration 10 days
efficiency and effectiveness of levels.
Duration 2 days
an organizations operations. Duration 15 days
Lean Route
Certified Lean Practitoner Upgrading to Certified Lean Expert Upgrading to Certified Lean Master Basic Understanding of Lean & Value
Stream Mapping (VSM)
By this course you’ll be introduced to tools and This training will equip you with the additional By attending our upgrading to Lean Master
techniques that have been successfully applied in practical tools that are essential to carry-out training, you’ll build on your existing Lean expert This course provides you with a comprehensive
manufacturing and service organizations to deliver improvement initiatives at the shopfloor. knowledge. You’ll gain confidence to address lean overview of the principles, roadmap and
great results, including significant cost savings and issues and opportunities at both strategic and techniques needed to transform a traditional
Duration 5 days operational levels. organization to a Lean one.
improved operational performance.
Duration 5 days Duration 5 days Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 19Performance Improvement
Problem Solving Tools
Problem Solving The A3 Report : A Lean Problem Solving
and Reporting Process
8-Discipline (8D) Team-oriented Problem
Solving Techniques
This course aims to provide you with a clear The eight disciplines within 8D can be easily
understanding of the importance of being Lean, applied by all levels within any organization, and at
including problem solving and reporting within the the same time, provide a documented database of
organization. improvements.
You’ll be introduced to a simple yet effective tool This course will provide you with concepts and
that is able to capture the essence of the problem, practical approaches to implement the 8D
analysis, action taken and the results. Hence the problem solving technique within your
term “storyboard” is often used to describe the A3 organization.
report.
Duration 2 days
Duration 1 day
Increasing efficiency can positively Problem Solving Through 7QC Tools Effective Root Cause Analysis Effective PDCA Management and
Made Easy Deployment Techniques
impact effectiveness, compliance, This training course uses a practical approach to
This course is based on a proven problem-solving systematically state the problem, understand the The PDCA cycle (Plan-Do-Check-Act) or the Deming
resilience, social responsibility and situation, root up the cause, fix the cause and
model by Deming, who advocated the PDCA Cycle Cycle, is often served as the foundation for
profitability of Plan-Do-Check-Act. The 7 QC tools are the make sure the problem remains fixed. problem solving and improvement methodologies.
fundamental techniques used at the different It is particularly useful for those using Lean Sigma
A concise and yet flexible approach, this proven
stages in the PDCA cycle. or a ISO 9001 quality management system.
model can solve your day-to-day operational
Duration 2 days problems. Plus it can be expanded to solve more This course will provide you with an understanding
complicated problems, ensuring they are solved at of PDCA, how it can be used effectively, and
the root cause level to effectively prevent common tools associated with the model.
recurrence.
Duration 1 day
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 20Performance Improvement
Production Developing the skills of your people
is key to achieving improvement
Process Mapping Toolbox Towards
Excellence
Control throughout your organization.
Whether you’re looking at
This course will introduce you to the purpose of
process mapping, the various approaches for daily
operation and process improvement, and how to
environmental factors, health and apply process mapping effectively in your
safety, productivity or embedding organization.
cultural changes, having a Duration 2 days
workforce with the right skills is a
critical enabler.
Production Control Courses
5S Principles and Implementation Internal Auditing of 5S Practices Zero Defect Through Poka Yoke Kaizen Implementation
5S provides the fundamentals to maintain This course is essential for organizations who are This course will help you to get started on This course is to train Lean Leaders on how Kaizen
discipline in the workplace. The final outcome of serious on the continual practice of 5-S and its developing and implementing an error-proofing can be successfully implemented through work
5S implementation is the marked improvement to incorporation into the organizational culture. system for your organization using the Poka-Yoke teams to enhance production quality, productivity
the organization’s productivity and profitability. method which seeks to remove the causes of and yield.
A 5S auditor plays an important role in assessing
defects.
This course will provide you with the tools and the status of 5S implementation and contributing Duration 0.5 day
knowledge to confidently implement 5S into your ideas for enhancement of 5S practices. Duration 1 day
organization.
Duration 2 days
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 21Performance Improvement
An Effective Calibration System Fundamentals of Acceptance Sampling Total Productive Maintenance (TPM):
The acceptance sampling method allows
Key to Production Effectiveness
This course will help you to understand, plan and
implement a cost effective calibration system into continuous control on the quality of products. It is This course will provide you with a good overview
your organization. a statistical procedure used in quality control that of the concepts and practical approaches for
involves testing a batch of samples to determine if implementing an effective TPM program. It
You’ll learn how to meet the requirements of
the proportion of units having a particular provides an introduction to the eight pillars of TPM
quality management system standards and best-
attribute exceeds a given percentage, and are and the TPM implementation roadmap.
practices.
thereby accepted or rejected.
Duration 1 day
Duration 2 days
This course will provide you with guidance on
quality tools, the different types of acceptance
sampling plans and their benefits and provides
practical exercises to enhance your understanding.
Duration 1 day
Zero Acceptance Number Sampling Plan Gage Repeatability & Reproducibility Quick Changeover for Operational Lean Office Practice: Improving
(GR&R) Flexibility and Responsiveness Transactional Processes with Lean
Acceptance sampling is a statistical procedure
used in quality control. It involves testing. This course is based on the AIAG Measurement This course provide you with the practical This course is designed for individuals and teams
System Analysis (MSA) Reference Manual and will knowledge to reduce changeover time and who work in offices or supporting functions, and
This course introduces a zero acceptance number
provide you with a good understanding of enhance your organisation’s flexibility and the service environment.
sampling plan, whereby the entire batch of
measurement system concepts. responsiveness to meet customers’ demands.
products is only accepted if no rejects are found in You will learn about Lean tools, how to identify
the sampling. A variety of zero acceptance number GR&R is one of the components in Measurement You’ll learn the principles and techniques of quick waste, streamline, and improve process delivery
sampling plans based on MIL-STD-1916 will be System Analysis to assess precision of the changeover and how to implement a world-class efficiency. This will help you to create flow, reduce
presented and discussed. measurement system. In other words, the ability to changeover activity. As a result, small batch hand-offs, improve workplace organization, clarify
assess and analyse the capability of a scheduling and production, as well as mix and standardize work procedures, and
Duration 1 day
measurement system to produce quality data is production, can be practiced effectively and subsequently improve transactional / office
the pre-requisite to any data analysis initiative. efficiently. administrative delivery lead time.
Duration 1 day Duration 1 day Duration 1 day
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 22Performance Improvement
Standard Operations with Training Overall Equipment Effectiveness (OEE) Practical Design of Experiment (DOE)
Within Industry (TWI) Explained with Minitab Software
A proven technique used extensively in the This course looks at OEE in detail. You will be able DOE is a strategic, enabling methodology to
automotive industry, TWI is an essential to understand the waste and loss in terms of improve process yields and product quality. At the
component of the competency tool kit for all equipment optimization, and point towards same time, it reduces the product development
discerning supervisors, trainers and process improvement initiatives that can impact the time and overall costs by changing one or more
owners. This course will provide you with the bottom line. process characteristics after studying their effects
knowledge and skills to understand the TWI model on the product.
Automotive industry manufacturers: Organizations
and how to effectively put it to use. that intend to be certified to IATF 16949:2016 are This course addresses all the essentials of DOE to
Duration 1 day required to practice and establish maintenance ensure a successful implementation of this
objectives such as OEE. improvement tool.
Duration 1 day Duration 2 days
Minitab software
Work Engineering for Smooth Flow Introduction to Minitab Software Measurement System Analysis (MSA) Statistical Process Control (SPC) with
Manufacturing with Minitab Software Minitab Software
Minitab has been widely used in the manufacturing
Work Engineering with focus on work methods environment in assisting the implementation of MSA keeps your measurements honest, accurate, SPC allows to track trends and monitor the very
and measurement is a proven practical and time- Statistical Process Control (SPC), Measurement and expected. It is an objective method to assess heartbeat of production processes. This technique
tested methodology to enhance your production System Analysis (MSA), Design of Experiment (DOE) the validity of a measurement system and helps to determine the stability, predict the
or operational management, particularly in the and others statistical methodology in the contexts minimize the factors contributing to process performance and support the capability
areas of shortening cycle time and overall lead of Six Sigma Excellence. With the application of variation that is actually stemming from the assessment of a process. Now, with the aid of
time of your conversion process. Minitab, you can automate the tedious calculation measurement system. With the aid of Minitab Minitab software, the control charts can be set up
process and focus more on analyzing the results software, the assessment process to validate your faster and enable easier output analysis.
Duration 2 days
for process improvement. measurement system is now faster and easier.
Duration 1 day
Duration 1 day Duration 1 day
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 23Performance Improvement
Performance
Management
Managing performance can give Key Performance Indicator
you better control by monitoring
key indicators
Developing and Managing Key
Performance Indicators (KPIs) People Managing People for Success
Good managers maximize time, talent and
This course aims to help you understand balanced
scorecard and performance management
Development resources to raise profits and morale. However,
people management does not come naturally to
concepts so that you can develop team/function all. This course helps all managers, whether new to
objectives and key performance indicators for the task or seeking to enhance their effectiveness,
individuals that align with your organization’s to increase the achievements of their team.
strategy. Duration 2 days
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 24Performance Improvement
Improving Personal Effectiveness and Confident Communication Training Excellence: Train the Trainer Essential Communication Skills For
Productivity Auditors
This course looks at individual communication and This course equips trainers with up-to-date
This course will help you identify the common provides techniques to improve confidence and knowledge and skills. It enables them to deliver This course introduces techniques for auditors to
behaviours that prevent you from managing your ability. It provides basic understanding on the active training sessions that optimize learning. follow in communicating with auditee personnel to
time effectively and teach you the right tools to fundamentals of communication and is filled with include making the initial contact, preparing the
This course is suitable for Individuals who wish to
increase your productivity without working longer practical tips for improvement in terms of delivery, audit plan, interaction during conducting the audit
learn new techniques for delivering on-the-job
hours. receiving, as well as achieving the intended results in-brief, briefing and preparing the audit findings
training or in-house training, as well as the skills
right first time. and recommendations.
Duration 2 days necessary for facilitating the learning process.
Duration 2 days Duration 1 day
Duration 2 days
The Art of Customer Complaints Impressive Presentation Skills EI for Workplace 21st Century Supervisory Skills
Handling This course covers what makes great Emotional intelligence (EI) has recently been This course explores the various functional needs
This course aims to instill the art of customer presentations and presenters. It covers the entire validated with about 25 major skills areas that can of the present-day supervisor and equips the
complaint handling, and to build customer loyalty presentation process from planning, to influence your career and create abilities that delegates with skills and knowledge for effective
to your business. Customer complaint handling preparation, delivery, up to managing the audience improve your worth at work. performance.
skills are among the most valuable skill sets for and their questions.
This course will allow you to bring new life and Duration 2 days
any employee who deals with customers. Duration 2 days opportunity to your working life, realise personal
Duration 2 days ambitions and improve your effectiveness through
management of your emotions.
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 25Quality Management
ISO 9001:2015
ISO 9001:2015
Our ISO 9001 training will provide you with an awareness ISO 9001:2015 Requirements ISO 9001:2015 Implementation
of quality management systems, tools and techniques for This course will give you a thorough Gain the required skills to conduct a base-line
understanding of the history and development of review of your organization’s current position and
implementation and how to audit against the requirements ISO 9001:2015, key terms, definitions and the ISO implement the key principles of ISO 9001:2015.
of the standard. Having an internationally recognized standardized high level structure. You’ll learn to Using a step-by-step approach, you’ll learn how to
Quality Management System (QMS) allows you to enhance interpret and apply the key concepts and develop an implementation plan, create necessary
principles of the standard to existing processes documentation, monitor your QMS and achieve
organizational performance, increase customer satisfaction within your organization. continual quality improvement.
and gain a competitive edge.
Duration 2 days includes optional online exam Duration 2 days includes optional online exam
Once you’ve successfully completed Internal or
Lead Auditor training, you can follow our BSI
Auditor Qualification pathway.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 26Quality Management
ISO 9001:2015 Internal Auditor ISO 9001:2015 Lead Implementer Supplier Auditing Training
Optimize your auditing skills with the This course combines the ISO 9001 Requirements By attending this course you’ll gain the knowledge
internationally recognized ISO 9001:2015 and and Implementing courses, with an additional and skills to not only conduct supplier audits, but
boost your internal auditing capabilities. focus on leadership and management, followed by also identify whether requirements have been met
Gain confidence in planning and performing an an exam. This will provide you with an in depth to enable appropriate selection and management
effective audit, as well as reporting and taking understanding of the standard; the best practice of suppliers within your organization.
corrective action where necessary. methods to implement the standard within your
Duration 2 days
organization and ensuring itseffectiveness by
Duration 2 days includes optional online exam.
teaching soft skills such as leadership,
Once you’ve successfully completed Internal or management, effective delegation, problem
Lead Auditor training, you can follow our BSI solving and motivation.
Auditor Qualification pathway.
Duration 5 days
CQI & IRCA Certified ISO 9001:2015 ISO 9001:2015 Strategic Approach to Remote Auditing To become a qualified Internal or
Lead Auditor Risk-Based Thinking Lead Auditor, you can follow our
The course covers guidance on the processes and
Using a step-by-step approach, you’ll be guided Develop an understanding of risk in the context of procedures required to perform remote audits, BSI Auditor Qualification pathway.
through the entire audit process from initiation ISO HLS (high level structure) management system including the use of information and
to follow-up. You’ll gain the knowledge and skills standards. You’ll learn about the elements of communication technology (ICT) to optimize the
required to undertake and lead a successful risk-based thinking in ISO 9001:2015, quality audit effectiveness and efficiency and support and
management systems audit. You’ll sit a 2-hour management and undertake a deep dive into maintain the integrity of the audit process. The
exam to test your knowledge and understanding. common theories. You’ll observe a practical focus of the course is on 1st and 2nd party audits.
method for establishing, implementing and
Duration 5 days Duration 1 day
maintaining processes for risks and opportunities.
Once you’ve successfully completed Internal or
Duration 2 day
Lead Auditor training, you can follow our BSI
Auditor Qualification pathway.
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 27Automotive Management
IATF 16949:2016
IATF 16949:2016
IATF 16949:2016 is the global technical specification and IATF 16949:2016 Requirements IATF 16949:2016 Implementation
quality management standard for the automotive industry. This course will help you identify key requirements, Develop the knowledge and skill required to
It outlines everything you need to know about achieving best and the structure of an effective Automotive QMS implement an IATF 16949:2016 Automotive Quality
and what this means for you. Gain a thorough Management System (AuQMS). Gain the required
practice when designing, developing, manufacturing, installing understanding of the history and development of skills to conduct a base-line review of your
or servicing automotive products. Our experts can help IATF 16949:2016, key terms, definitions, integration organization’s current position and implement the
you to understand and audit IATF 16949:2016 with our and the alignment to the ISO standardized high key principles of IATF 16949:2016. Using a step-by-
level structure. You’ll learn to interpret the key step approach, you’ll learn how to develop an
training courses. concepts and principles of the standard. implementation plan, create necessary
documentation, monitor your AuQMS and achieve
Duration 2 days
continual quality improvement.
Duration 3 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 28Automotive Management
IATF 16949:2016 Internal Auditor IATF 16949:2016 Lead Auditor Measurement Systems Analysis (MSA)
This course develops the necessary skills to assess This course will allow you to consolidate your Learn about methods used to assess the quality of
and report on the conformance, and the effective expertise with the latest developments and a measurement system, and to understand the
implementation of processes, based on IATF contribute to the continuous improvement of the sources of variation present and the impact on the
16949. You’ll learn how to initiate an audit, prepare business. You’ll grasp the key principles and measurement result.
and conduct audit activities, compile and distribute practices of effective AuQMS audits in line with
This course provides an overview of MSA and the
audit reports and complete follow-up activities. IATF 16949:2016 and also ISO 19011 ‘Guidelines for
approaches used to analyse both attribute and
Gain confidence in planning and performing an auditing management systems’.
variable measurements systems defined in the
effective audit; as well as reporting and assessing
Duration 5 days MSA reference manual.
corrective action where necessary.
Duration 2 days
Duration 2 days
Automotive Core Tools
Total Productive Maintenance (TPM) for Automotive Core Tools for Auditors Production Part Approval Process Advanced Product Quality Planning
IATF 16949:2016 (APQP, PPAP, FMEA, SPC, MSA) (PPAP) (APQP) and Control Plan Methodology
This course will provide you with a good overview Core tools in IATF 16949 are referring to APQP, Learn about the purpose of a PPAP, and Learn how important the APQP methodology is in
of the concepts and practical approaches for PPAP, FMEA, SPC and MSA. These core tools are understand the level of evidence required to achieving successful production part approval.
implementing an effective TPM programme to often difficult for users to master and it is even ensure that all requirements are met.
This course provides an overview of the tools,
align with IATF 16949:2016. more challenging for auditors to understand and
procedures and reporting requirements specified
audit the application. This course provides an overview of the PPAP, and
It provides an introduction to the eight pillars of in the APQP and Control Plan reference manual
the generic PPAP process requirements for
TPM and the TPM implementation roadmap. You’ll This course is designed to equip the automotive (APQP and Control Plan Second Edition AIAG);
production parts as defined in the Production Part
also learn how to identify production losses due to quality management system auditors with the detailing the critical steps in the Product Quality
Approval reference manual.
low Overall Equipment Effectiveness (OEE) and essential knowledge on the core tools applications Planning Cycle and the role of the control plan(s).
establish appropriate action plans. from the auditor perspectives. Duration 1 day
Duration 1 day
Duration 1 day Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 29Automotive Management
Statistical Process Control (SPC) Risk-Based Thinking for Automotive
Supply Chain
Learn how SPC can be used to evaluate process
capability and process performance. This course will help you to understand risk-based
thinking for the automotive supply chain. IATF
This course provides an overview of the
16949 aligns with the ten-clause structure of ISO
methodology used to evaluate a process using
9001 Annex SL, which focuses on a process
statistical methods, and using this information to
approach with risk based thinking (RBT).
evaluate and take action on both the process and
the output from the process. Duration 3 days
Duration 2 days
AIAG-VDA VDA 6.3
AIAG-VDA Process Failure Mode and AIAG-VDA Failure Mode and Effect VDA 6.3 Process Audit (3rd Edition,2016) VDA 6.3 Qualification for Process
Effect Analysis (PFMEA) (Version 1) Analysis (DFMEA & PFMEA) (Version 1) Auditor
This course is designed for participants who want
This course provides you with a hands-on This course provides an overview and explanation to achieve their qualification as a certified VDA 6.3 This course aims to help you understand process
approach using a case study to develop a PFMEA of the AIAG-VDA FMEA key requirements. This process auditor in as short a time as possible. audits that align to VDA 6.3, and provides you with
using the new methodology in line with the course is deigned and structured to optimize your an in-depth understanding of the VDA 6.3
Duration 5 days
methods specified in the AIAG VDA Failure Mode learning experiences by using our unique questionnaire.
and Effects Analysis FMEA Handbook Edition 1. accelerated learning approach.
It is specially designed for those looking at process
Duration 2 days Duration 3 days audit aligned with the requirements of VDA 6.3.
You’ll learn about the audit requirements and
concepts, and gain an in-depth understanding of
how to use the questionnaire of VDA 6.3.
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 30Collaborative Business Relationships
Aerospace Management
AS 9100
AS 9100
Having an internationally recognized Aerospace Quality AS/EN/JISQ 9100:2016 Requirements AS/EN/JISQ 9100:2016 Implementation
Management System (AQMS) allows you to enhance Gain a thorough understanding of the history and Gain the required skills to conduct a base-line
organizational performance, increase customer development of 9100:2016, key terms, definitions review of your organization’s current position and
and the integration and the alignment to the ISO implement the key principles of 9100:2016. Using
satisfaction and gain a competitive edge. standardized high level structure. You’ll learn to a step-by-step approach, you’ll learn how to
interpret and apply the key concepts and develop an implementation plan, create necessary
principles of the standard to existing processes documentation, monitor your AQMS and achieve
within your organization. continual quality improvement.
Duration 2 days Duration 3 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 31Aerospace Management AS/EN/JISQ 9100:2016 Internal Auditor This course develops the necessary skills to assess and report on the conformance, and implementation of processes, based on AS/EN/ JISQ 9100:2016. You’ll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow- up activities. Duration 2 days PROBITAS AS/EN/JISQ 9100:2016 Lead Auditor Using a step-by-step approach, the course commences with establishing a foundation of knowledge in both Aerospace QMS and lead auditing requirements appropriate to the Aviation, Space and Defence (ASD) industries. Duration 5 days bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 32
Integrated Management
ISO 9001, ISO 14001 and ISO 45001
ISO 9001, ISO 14001, ISO 45001
Management systems help you to get more from your Effective Implementation of Documented IMS Awareness
organisation. And integrating these management systems Information Systems
This course is design to give an understanding of
allows you to get even more without investing extra time or With the publication of the latest ISO 9001 and an effective quality, environmental and
14001 Standards, a generic term of documented occupational health and safety management
money. You may have two management systems in place, information has replaced the common terms of systems in an organization. ISO 9001, ISO 14001
you may have more. And it’s not important whether you’ve documents and records that have been used for and ISO 45001 are the management systems
tried integrating them before or not. We have the right the previous few generations of ISO standards. standards that are common as an integrated
management system that relates to quality,
training and resources to suit your level of experience. Duration 1 day
environmental and occupational health and safety.
Duration 2 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 33Integrated Management
IMS Implementation IMS Strategic Approach to Risk-based
Thinking
This course will give you the knowledge and
confidence to implement integrated management This course will provide you with the skills and
systems, such as ISO 9001, ISO 14001 and ISO confidence to take a risk-based approach when
45001. managing your integrated management system
(IMS). You’ll also cover how to take a practical
You’ll receive a detailed explanation of the
approach to developing a structured IMS.
requirements for an integrated management
system, useful for both those already working with Duration 2 days
management systems as well as those who are
new.
Duration 2 days
IMS Internal Auditor
This course develops the necessary skills to assess
and report on the conformance and
implementation of processes based on ISO 9001,
ISO 14001 & ISO 45001. You’ll learn how to initiate
an audit, prepare and conduct audit activities,
compile and distribute audit reports and complete
follow-up activities.
Duration 3 days
bsigroup.com/en-MY I 603 92129638 (KL) 607 276 3506 (JB) 604 202 3155 (PG) 6082 232 003 (KH) I info.malaysia@bsigroup.com 34You can also read
