Bristol Drug and Alcohol Treatment Directory - A guide to Bristol's Recovery Services

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Bristol Drug and
Alcohol Treatment
Directory

A guide to Bristol’s
Recovery Services
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information in a different
format, for example,
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or community languages,
please contact us on:
0117 9142222.
INDEX                               page                                           page
Drug & Sex Litter Clean Up Team       2        Nilaari                              24
Introduction                          3        Salvation Army – The Bridge          25
                                               Programme
Advocacy Service for Drug Users       4
ARA (Addiction Recovery Agency)       5        Serenity House                       26

Battle Against Tranquillisers         6        Southmead Project – Touchstone       27
Bristol BASE                          7
                                               St James’ Priory Project             28
Bristol Drugs Project (BDP)           8
                                               Streetwise                           29
Bristol & District                  10
Tranquilliser Project                          Young people’s services –            30
                                               Opening Doors
Bristol Royal Infirmary Drug        11
Specialist Nursing team                        UFO – Bristol Drug                   32
                                               Treatment Service Users Forum
Bristol Specialist Drug & Alcohol   12
Service (BSDAS)                                Drug Legislation, includes:          33

CAAAD Project                       14         Misuse of Drugs Act 1971             33

CJIT (Criminal Justice              16         Updated List of Controlled Drugs     33
Intervention Team)                             December 2011

HAWKS (Hartcliffe &                 17         Drugs Act 2005, and other legislation 34
Withywood Kick Start)                          What happens if you are caught       36
HMP Bristol                         18         with drugs

IMPACT (Integrated Offender         19         Police power to stop and search      36
Management Team)                               Police right to search premises      36
KWADS (Knowle West Alcohol          20         Drugs on holiday                     37
& Drug Service)
                                               Travelling with prescribed controlled 37
Maternity Drug Clinic               21         drugs
Mutual aid groups                   22         Housing advice                       39
Needle exchanges in Bristol         23         Temporary accommodation              41
                                               Food services                        43
                                           1
INDEX                                 page
                                                 Advice & services for older          50
                                                 people, childcare services
Other advice and helpline services 46
                                                 Advice & services for families,      50
Physical health                        46        parents, relatives and carers

Mental health                          47        Advice & services for young people   51

Sexual health                          47        Domestic abuse services              52
                                                 Sexual abuse services
Advice and services for women          48
                                                 Legal, victim and offender advice    53
Advice & services for men              48        & services

Advice & services for Lesbian,         49        Financial advice                     54
Gay, Bi-sexual and Transgender
people                                           Emergency services and numbers       55

Advice & services specific to Black    49        Note page                            56
& Minority Ethnic people

Drug & Sex Litter
Rapid Clean Up Team
Tel: 0117 922 2100

Finding a syringe/needle
If you see a needle, syringe or condom anywhere in the city do not touch it
or attempt to pick it up but immediately ring: 0117 9222100 between 8.30am
– 6pm Monday – Friday. Our Rapid Clean Up Team will be there as quickly
as possible.

Out of hours service
Call the Emergency Control Centre: 0117 922 2050

                                             2
This Service Directory has been produced by Safer Bristol to assist anyone wanting to find
out about drug and alcohol treatment and how to access services. It also covers current
legislation, emergency services, helplines, needle exchange, temporary accommodation
and what to do about getting rid of drug litter.
The Directory lists drug and alcohol treatment and support agencies in alphabetical order.
The Directory brings together all services for substance misuse treatment including
treatment for dependence on illicit drugs, alcohol, ‘legal highs’ and in all settings
(community, in-patient/residential and prison). The focus is on the individual, not the drugs
they are using at any given time and their personal journey to recovery.
Research tells us that treatment works for people with substance misuse problems.
However, success depends upon individuals getting into treatment that is right for them
and enabling and supporting their ambition to recover, so this Directory is here to help.

What is currently available in Bristol?
Treatment for drug and alcohol misuse problems comes in a variety of forms. These range
from services where anyone can walk in off the street to more structured services that you
need to make an appointment for.

Walk-in or open access services
Advice and information
Drop-in services
Needle exchange
Carers/family support services (these can also be structured)

Structured treatment
Specialist prescribing
GP prescribing & shared Care
Detoxification (in a hospital, residential or home setting)
Day programmes
Counselling
Relapse prevention
Residential rehabilitation
The Service Directory is produced by Safer Bristol in consultation with service providers and
service users. Whilst every effort has been made to ensure information in the Directory is as
accurate as possible at the time of going to print, no responsibility can be accepted for any
errors or omissions. Please check the online version for any changes, updates and
amendments at www.saferbristol.org.uk

                                               3
Advocacy Service for Drug Users
Contact details
     The Care Forum
     The Vassall Centre
     Gill Avenue
     Fishponds
     BS16 2QQ
     Tel No: 0808 808 5252
     www.thecareforum.org
     das@thecareforum.org.uk

Opening hours
Monday – Friday 9am – 5pm

Drop in sessions held at BDP, CAAAD and Nilaari – contact service for details

Services available
An independent service that aims to provide advocacy/support to people who use or would
like to use Bristol’s drug services and have issues/complaints about these services that
they feel are not being listened to or acted on.
These are a few examples of the issues we may be able to help you get your voice heard
about:
• Getting treatment that suits you
• Prescribing doses and medication
• Daily pick up
• Complaints about services
• Dismissal from services

Who can access the service?
• Over 18 years

How do people access the service?
• Self referral – by phone or in person at one of the drop-in sessions
• Professional referral – by phone or in writing

Are there any costs to the service user?
No

                                             4
ARA (Addiction Recovery Agency)
Contact details
     Kings Court, King Street, Bristol, BS1 4EF
     Tel No: 0117 930 0282
     Fax No: 0117 929 4810

     info@addictionrecovery.org.uk
     www.addictionrecovery.org.uk

Opening hours
Monday – Friday 9am – 5pm
                                                             Directions: Based in the centre
Services available                                           of Bristol on King Street
•    Community recovery service                              (opposite the Old Vic Theatre)
•    Alcohol misuse service
•    Relapse prevention service
•    Supported housing
•    Floating support

Who can access the service?
•    Over 18 years
•    Under 18 years (young persons service - contact for details)
•    Abstinent & non abstinent
•    Drug & alcohol users

How do people access the services
• Self referral - phone agency or attend drop-in / information sessions
• Professional referral - phone / fax / email / letter

Are there any costs to the service user?
No

                                                  5
Battle Against Tranquillisers
Contact details
     PO Box 658, Bristol, BS99 1XP
     Tel: 0117 966 3629 (Office)
     Helpline: 0844 826 9317
     una@notranx.fsnet.co.uk
     www.bataid.org

Opening hours
Telephone Helpline open 9am – 8pm 7 days a week

Services available
• Telephone helpline
• Support groups – Several informal support groups in and around Bristol. Anyone is
  welcome to attend, including friends and family members seeking information/advice.
  Contact service for details of when & where these are held.
• Home visits – these can be either one to one or with family/friends. Contact service for
  further details
• Advocacy
• Drop In Centres – you can arrange to see an advisor at drop in centres across Bristol.
  Contact service for further details
• Educational services

Who can access the service?
• People taking benzodiazepine on prescription or in combination with illicit substances or
  alcohol.
• Over 16 Years
• Clients must be sober to attend the agency

How do people access the service?
• Self referral – phone helpline
• Professional referral – phone or written

Are there any costs to the service user?
No

                                             6
Bristol BASE (Barnardo’s Against Sexual Exploitation)
Contact details
   Tel: 0117 934 9726
   Fax: 0117 927 7223
   bristolbase@barnardos.org.uk
   www.barnardos.org.uk/basebristol.htm

Opening hours
Mon – Thurs 9am – 5pm
Friday      9am – 4.30pm

Services available
Bristol BASE

This service is for young people aged up to 18 years who are at risk of sexual exploitation
or who are being sexually exploited. It offers:
• A safe environment within Bristol BASE for young people whose living environments are
  unsafe or unstable
• An inclusive service for both young men and young women
• Direct work with young people to help them understand the dynamics of the exploitation
  they face
• Direct casework with young people to promote self-esteem and raise aspirations.
• Provision of training on child protection and sexual exploitation to professionals
• Access to a drugs worker, CAMHS nurse and sexual health nurse on site
• Advocacy support for young people around a range of issues impacting on their lives

Who can access the service?
• Young people under 18 Years

How do people access the service?
• Self referral by drop-in or phone
• Professional referral by phone or in writing

Are there any costs to the service user?
No - service is free for all young people who are the responsibility of Bristol local authority

                                               7
Bristol Drugs Project (BDP)
Contact details
  11 Brunswick Square
  Bristol
  BS2 8PE
  Tel: 0117 987 6000
  Fax: 0117 987 1900
  info@bdp.org.uk
  www.bdp.org.uk

Opening hours                                                Directions: From the centre,
Mon – Fri 9.30am – 5.00pm                                    cross over Bond Street and turn
                                                             onto York Street, continue onto
Appointments available until 8pm                             Brunswick Square.
(For Counselling, “pod”, and other Services by arrangement)
Saturday 9.30am –12.30pm

Auricular acupuncture (delivered by peer support project)
Mon – Fri at 1.10pm
Saturday at 11.10am

Women only space available
Wednesday 11am - 1pm (Crèche Available)

Older drug users group
Wednesday 4.30pm – 6pm

Groups hosted
SMART-UK group - Wednesdays and Thursdays 6pm – 8pm
NA                - Fridays 6.30pm – 8pm

Mobile harm reduction service (MHRS)
Offering access to all services as well as Needle Exchange

See details of MHRS Sites on (page 23)

                                             8
Services available: All work in a client centered way promoting change and recovery.
First point of contact                              “pod” service:
• Needle exchange                                   A new response for people getting into
• Open access drop-in                               problems with “other” drugs – ketamine or
• Advice & information                              amphetamine, cocaine or cannabis, ecstasy
                                                    or mephedrone.
Structured treatment
• Shared care (delivered at health centres          Cannabis support group
  across Bristol)                                   Thursday at 2.00pm
• Community detox
• Counselling                                       Ketamine support group
• Group-work programme:                             Please call for details
     wPreparation & change                 Other services (Community Based)
     wFoundations in recovery              • Family support service
  w   Recovery day programme
                                             w Mentoring and youth groups for
  w   “Boost”
                                               those affected by parental substance
Group-work information session – Weds 3.30
                                               misuse
Peer support project                                    w   Maternity service
The peer support project is made up of BDP              w Father’s group (Please call for details)
service users, past and present who are             •   Early intervention/youth work service
willing to donate their time and share their        •   Housing support service
experiences with others.                            •   Detached work
                                                    •   Criminal justice work
Who can access the service?
•    Over 18 years
•    Under 18 Years - youth service only
•    Drugs users (Abstinent & non –abstinent)
•    Family / carers
•    Primary alcohol users – to some services (please call for details)

How do people access the service?
• Self referral – drop-in (no appointment necessary) or phone
• Professional referral – by phone, in writing, by directing to drop-in

Are there any costs to the service user?
No
Additional support services
Translation service
Support for visually impaired & hearing impaired
                                                9
Bristol & District Tranquilliser Project
Contact details
     88 Henleaze Road
     Bristol
     BS9 4JY
     Tel: 0117 962 2509 (Office)
     Helpline: 0117 9628874
     bristranx@hotmail.com
     www.btpinfo.org.uk

Opening hours
                                                           Directions: Situated on
Monday – Thursday 10am – 4pm                               Henleaze Road
Services available
• Telephone helpline
• Support groups – there are several groups running around the Bristol area for clients
  using this service. Contact the service for details of when and where these are held
• Drop in service 5 times a week. Contact the service for further information
• One-to-one prescribed drugs counselling service

Who can access the service?
• Over 18 Years
• People taking prescription benzodiazepines, sleeping tablets and / or antidepressants
• Clients must be abstinent from illicit drugs and alcohol misuse

How do people access the service?
• Self referral - phone helpline
• Professional referral - phone or in writing

Are there any costs to the service user?
No

                                                10
Bristol Royal Infirmary (BRI)
Drug Specialist Nursing Team
Contact details
     Bristol Royal Infirmary
     Upper Maudlin Street
     Bristol
     BS2 8HW
     Tel No: 0117 342 4204 bleep 5129
                                                            Directions: Upper Maudlin
     BRI Tel No: 0117 9230000
                                                            Street is in Bristol City Centre.
     Mincom: 0117 934 9869
                                                            From James Barton roundabout
                                                            take the Marlborough street turn
Times available                                             and this leads into upper
Monday to Friday 9am – 5pm                                  Maudlin street. There are
                                                            limited parking facilities but bus
Services available                                          stop and car parks are nearby.
There are lots of ways that the nurses can support people during their stay in hospital but
in the main they ensure that there is continuity of care for people who require drug
treatment services whilst they are in hospital.
• Ensuring that substitute prescribing continues whilst in hospital
• Continued contact with community support/treatment services
• If you do not have a script in the community help to ensure you are started on a script
• Referral to other drug or alcohol treatment and support services
• Advice and information on drug or alcohol treatment services

Who can access the service?
• Patients in the BRI.

How do people access the service?
• Self referral – by phone
• Health care referral – nurse or doctor

Are there any costs to the service user?
No

                                             11
Bristol Specialist Drug & Alcohol Service (BSDAS)
Contact details
  Blackberry Centre             Directions: UWE Glenside
  Blackberry Hill Hospital           Campus enter via the
  Manor Road                        “blue” entrance. First
  Fishponds                          Bus Service 5 travels
  Bristol                       from Bristol City Centre to
  BS16 2EW                       Small Lane. Wessex Link
                                   Service U3 travels from
  Tel: 0117 3784500             Bristol City Centre to UWE
  Fax: 0117 9021174                      Glenside Campus
  www.awp.nhs.uk                           (Blackberry Hill)

Opening hours
Monday to Friday 9am - 5pm
Please enquire about extended opening hours
Stokes Croft
  59-61 Stokes Croft
  Bristol
  BS1 3QP
  Tel: 0117 9232077
  Fax: 0117 9249913

Opening hours
                                                               Directions: First Bus Service 5,
Monday to Friday 9am – 5pm                                     25, 70, 71, 72, 73, 75, 76, 309
Please enquire about extended opening hours                    and 310 stop near Stokes Croft
                                                               Clinic.
Colston Fort
  1 Colston Fort                Directions: Service users
  Montague Place                      may use the Bristol
  Bristol                             University and free
  BS6 5UB                     hospital bus which stops at
                                  the Oncology Centre on
  Tel: 0117 9192345
                                Horfield Road. First Bus
  Fax: 0117 9248814                service 20 and 21 stop
                                    outside Colston Fort.
Opening hours
Monday to Friday 9am – 5pm     The nearest rail stations
                                are Redland and Clifton
Please enquire about extended Down (both approximately
opening hours                               0.6 miles).
                                            12
Acer Inpatient Unit                              Clients can be seen at various satellite
     Blackberry Hill Hospital                    and outreach clinics throughout the city,
     Manor Road                                  arranged through a key-worker.
     Fishponds
     Bristol                                     (see map opposite)
     BS16 2EW
     Tel: 0117 3787980
     Fax: 0117 3787981

Services available
•    Assessment
•    Specialist prescribing
•    Inpatient treatment
•    Community/home detoxification
•    Blood borne virus services
•    Naltrexone
•    Specialist maternity services
•    Rapid access prescribing
•    Supervised consumption/dispensing
•    Psychological interventions
•    Community care assessments
•    Care co-ordination
•    Alcohol (day treatment programme)
•    Dual diagnosis
•    Club drug drop in
•    Transitions service (working with 18 - 25 year olds)

Who can access the service?
•    Over 18 years
•    Drug users
•    Primary alcohol users
•    Abstinent
•    Non-abstinent

How do people access the service?
• Professionals referring to SPE (Single Point of Entry)
Tel: 0117 3784510
Fax: 0117 9022885

Are there any costs to the service user?
No
                                              13
CAAAD Project
Contact details
  The CAAAD Project
  Barton Hill Settlement
  43 Ducie Road
  Barton Hill
  Bristol
  BS5 0AX
  Tel: 0117 9548881
  Fax: 0117 9548884                                      Directions: Located at the top of
                                                         Ducie Road, entrance via the
Opening hours                                            main site of the BHS, 3mins
                                                         walk from the station.
Mon to Thurs 9am - 4.30pm
for phone calls and Appointments                         There is a more discreet
                                                         entrance on Bright Street,
Drop-in's Mon, Weds and Thurs 2pm - 4pm                  following Morton Street opposite
                                                         the train station, walk through
Ear acupuncture Mon, Weds & Thurs 3pm
                                                         the concrete bollards by
Liver well being drop-in Weds 11am - 1pm                 Cashmore House on your left on
                                                         to Bright Street. Towards the top
Ear acupuncture available
                                                         of this road CAAAD has a red
Women's drop-in Mon 1pm - 3pm *                          door number 28 with a buzzer
                                                         system just before the Swan
(*Based at the Family Centre)
                                                         Public House .
Services available                                       Buses 6,7,36, 41,42,43,44,45
CAAAD is part of the Barton Hill Settlement (BHS).       from Centre all stop outside
                                                         station
BHS runs a wide range of services including a Family
Centre, Young Peoples Project, Play Rangers, help with   Train stops at Lawrence Hill
getting people into volunteering, lunch clubs and        Station - 200yds from project.
shopping trips,
various debate workshops and multi culture feasts.
The CAAAD Project runs three main services - Drop-In,
Counselling and Hepatitis Support for the over 50's.
CAAAD also offers volunteering opportunities.

                                           14
Drop in
•   Access support by talking to one of or drugs/alcohol workers
•   Assessments, signposting & referrals to other services
•   Mental health workers in every Thursday
•   Ear acupuncture, detox tea
•   Free phone and internet
•   No appointment needed

Counselling
• Initial assessment process
• Drug and alcohol counselling runs as 50 minute sessions over 6-14 weeks
• More flexible complex needs service available
• Addresses harm reduction and lifestyle choices, and will aim to build resilience and
  looks at ways to help people move into recovery or abstinence

Hepatitis and liver health for over 50’s
• Non clinical 1:1 support from our specialist worker for those at risk or diagnosed
• Hepatitis and liver well being promotion workshops available
• Weekly Drop-In

Community support
Focussing on increasing access and availability of appropriate and effective services to
local people with problematic drug/alcohol issues.

Who can access the service?
• Over 18 years
• Drug Users, alcohol users, dual diagnosis, complex needs, abstinent

How do people access the service?
• Self referral by phone or at drop-in
• Professional referral by phone or in writing

Are there any costs to the service user?
No – all CAAAD services are free

                                             15
CJIT (Criminal Justice Intervention Team)
Contact details
     Room G05 – G21 Ground Floor                               Note:
     Council House
     College Green                                             CJIT will be moving during
     Bristol                                                   2012 to:
     BS1 5TR
                                                               5th Floor
     (CJIT entrance is door 3 on Frogmore Street)
                                                               The Bridewell
     Tel: 0117 9036240                                         1 Bridewell Street
     Fax: 0117 9036271                                         Bristol BS1 2AA
     cjit@bristol.gov.uk

Opening hours                                     How do people access the
CJIT office                                       service?
Mon - Fri 9am –5pm                                • Professional referral via CJIT, CARATS or
Drop-in                                             DMT/POU on completion of order or for
Mon, Tues, Thurs & Fri 11.30am – 4pm                CCA
Custody suite                                     • Self-referral only possible if the person
Mon – Fri 9am – 7pm                                 has been a CJIT client within the past 2
Sat 9am – 3pm                                       years.
Sun 10am – 2pm
Court office
Mon – Fri 9am – 5pm

Services available
• Care co-ordination
• Care planned support
• Groupwork programme

Who can access the service?
• Over 18 years
• Non-abstinent
• Class A drug users who are in the criminal
  justice system
Are there any costs to the service user?
No
Additional information
Bus fares can be refunded for appointments
                                             16
HAWKS (Hartcliffe & Withywood Kick Start)
Contact details
     @symes Community Building
     Peterson Ave
     Hartcliffe
     Bristol
     BS13 0BE
     Tel: 0117 9642859
     Fax: 0117 9784240
     info@hawks1.org.uk
     www.hawks1.org.uk
                                                             Directions: From Hartcliffe Way
Opening hours                                                to the roundabout take the third
Monday – Thursday 9am – 5pm                                  exit towards Hartcliffe. Travel
Fridays – 9am-1pm                                            along Hareclive Road till you
                                                             come to traffic lights and
Services available                                           Morrisons petrol station on your
                                                             left, you need to turn left here
• Family support service – support parents/carers            and we are next to Greggs
  with problematic drug / alcohol mis/use who live in        bakery and opposite Morrisons
  South Bristol                                              supermarket
• Early intervention service - for young people 11-18
  who are concerned around their own drug / alcohol
  mis/use & live in South Bristol
• Hidden harm service - for young people 5-18 who are
  affected by a parent or carer’s drug / alcohol mis/use &
  live in South Bristol

Who can access the service?
• Parents / carers who are over 18 Years
• Children & young people 5-18 Years

How do people access the service?
• Self referral - by phone, website or drop-in
• Professional referral - by phone, fax, post or website

Are there any costs to the service user?
No

                                            17
HMP Bristol
Contact details
    19 Cambridge Road
    Horfield
    Bristol BS7 8PS
    Tel: 0117 3723252 CARATS TEAM
    anthony.meechan@hmps.gsi.gov.uk

Services available
• Brief interventions (1-3 sessions)                     Directions: Travelling up
• Full assessments with referrals into housing,          Gloucester Road from the city
  prescribing, mental health, education/                 centre turn left onto Cambridge
  employment, offender management unit.                  Road.
• Pathways into prison 12 step rehabilitation
  treatment and prison therapeutic communities,
  managed community care assessments for
  release into community rehabilitation treatment
• Care planned support
• Structured day programme
• Specialist prescribing
• In-patient detoxification/stabilisation
• Primary alcohol treatment
• Advice and information
                                                    How do people access
• Criminal justice resettlement with links to the   the service?
  IMPACT team
• Recovery through fitness service                  • Referral from CJIT
                                                    • Self-referral to CARAT’s team
• NA/AA
• Detached work                                     Clients housed on a recovery wing
                                                    within the Prison.
• Dedicated relapse service

Who can access the service?
•   Over 18 years                                   Are there any costs to
•   Abstinent                                       the service user?
•   Non-abstinent
•   Self-referral to CARAT’s team                   No

                                             18
IMPACT (Integrated Offender Management Team)
IMPACT is an amalgamation of the Prolific Offending Team, the Drugs Management
Team, the prolific youth’s from the Youth Offending Team and CJIT (Criminal Justice
Intervention Team).
IMPACT operates from Decourcy House, The Council House and Kenneth Steele House
(Information Hub).

Contact details                                     Services available
  Decourcy House                                    • Intensive supervision
  Upper York Street
                                                    • Referral to drugs support and
  Bristol BS2 8QN
                                                      treatment
  Tel: 0117 944 7200
                                                    • Referral to accommodation support
  Fax: 0117 942 9285
  impact@avon-somerset.probation.gsi.gov.uk         • Referral to education, training and
                                                      employment support
  Room G05 – G21, Ground Floor
  Council House                                     • Referral to probation offending
  College Green                                       behaviour programmes
  Bristol BS1 5TR                                   • Fast track enforcement of court
  Tel: 0117 903 6240                                  orders and licences
  Fax: 0117 9036271                                 • Referral for residential treatment
  cjit@bristol.gov.uk
                                                    • Women’s group
  IMPACT Information Hub
  Kenneth Steele House
  Tel: 0117 945 5133                                How do people access
  Fax: 0117 945 5593                                the service?
  IMPACTbristol@avonandsomerset.police.uk
                                                    Eligible offenders are identified by,
Opening hours                                       Courts, Police, Prison, Probation and
Monday to Friday 9am to 5pm                         Local Authority Agencies and must
                                                    meet the relevant criteria.
IMPACT is a team where police, prison,
probation and local authority agencies have
joined forces to share information in order to
identify, to target and to engage those offenders   Are there any costs to
causing the most harm in our community and          the service user?
make Bristol a safer city.
                                                    No
IMPACT does this by providing them with the
opportunity to change, backed up by swift
enforcement for those who choose not to comply
                                             19
KWADS – Supporting Drug & Alcohol Affected
Families
Contact details
    49-51 Filwood Broadway
    Knowle
    Bristol BS4 1JL
    Tel: 0117 953 3870
    Fax: 0117 300 2952
    assessments@kwads.org.uk
    www.kwads.org.uk

Opening hours
                                                         Directions:
Monday to Friday 9.30am to 5.00pm
Contact the Kwads office for programme schedules for
evening and daytime groups
Services available
•   Assessment and care planning sessions
•   Education groups (ten week course, one evening a week)
•   Themed workshops
•   Family and friends forum
•   Helpline
•   Advice and information
•   Self help manuals
•   1 to 1 support
•   Professional training
•   Herbal teas

Who can access the service?
• Anyone who is concerned about the alcohol and/or drug misuse of a loved one
• Professionals who need expert advice about our services to families

How do people access the service?
Self referral – by calling the office number
Professional referral by phone or letter
Via website
Are there any costs to the service user?
There may be some charges to some services introduced in the future.
                                               20
Maternity Drug Clinic
Contact details                Directions: There is a
  St Michael’s Maternity            free hospital bus
  Drug Clinic                    from the city centre
  St Michael’s Hospital                to St Michaels
  Southwell Street                Hospital. Car park
  Bristol BS2 8EG               nearby with parking
                                 for disabled drivers
  Tel: 0117 3425488

Antenatal Clinic
Tuesday Mornings

Southmead Maternity Drug Clinic
Southmead Hospital
Westbury on Trym
Bristol BS10 5NB
  Tel: 0117 323 6359

Antenatal Clinic
Monday afternoons

Coordinator for Maternity Drug                          Directions: Southmead Hospital
Service based at                                        There are bus stops outside the
                                                        hospital and an on site car park
Bristol Specialist Drug and                             with disabled parking
Alcohol Service
  The Blackberry Centre,           Who can access the service?
  Blackberry Hill Hospital
  Manor Road                       Pregnant clients who are:
  Fishponds                        • Current drug/alcohol users
  Bristol BS16 2EW                 • Abstinent but needing support

  Tel: 0117 3784500                How do people access the
  Fax: 0117 9021174                service?
                                   • Professional referral by phone or in writing
Services available
Maternity service including:       • For advice contact either BSDAS (or specialist
Specialist maternity care            midwives at either hospital)
• Specialist prescribing
                                   Are there any costs to the
• Advice & information
• Family support services
                                   service user?
                                   No
                                      21
Mutual Aid Groups
Lots of people find that attending mutual-aid groups supports them in their treatment
journey and helps them maintain recovery. The groups listed below are all non-profit
organisations. All meetings are free to attend but contributions are welcome.
Meetings are regularly held throughout the city.

Alcoholics Anonymous (AA) SMART Recovery
  National Helpline: 0845 769 7555 UK/Bristol
  Avon & Somerset Alcoholics Anonymous
                                                    All Bristol commissioned drug treatment
  Tel: 0117 926 5520 - 24 hours
                                                    services have SMART Champions within
  www.alcoholics-anonymous.org.uk
                                                    their agencies who facilitate SMART
Narcotics Anonymous (NA)                            meetings, some of these are open to the
Membership is open to anyone with a drug            public and some are specifically for clients
problem seeking help, regardless of what            of the service. The Substance Misuse Team
drug or combination of drugs have been              have entered into a partnership with SMART
used. The only requirement for membership           Recovery UK which actively encourages
is a desire to stop using drugs.                    providers to support SMART within their
                                                    services and the wider community.
  Helpline: 0300 999 1212 Office open
  10am until 10pm, seven days a week.               For people experiencing addictive
  Out of hours, home divert system runs a           behaviours.
  24 hour service
  www.ukna.org                                        Tel: 07980 120220
  NAHelpline@ukna.org                                 http://bristol.smartrecovery.org.uk
                                                      bristol@smartrecovery.org.uk
Cocaine Anonymous (CA)
The only requirement for membership is a
                                                    SOS (Secular Organisation
desire to stop using cocaine and all other          For Sobriety) Bristol UK
mind-altering substances.                             Tel. 07971 548170
  Helpline: 0800 612 0225                             http://www.sosbristol.co.uk/
  www.cauk.org.uk                                     info@sosbristol.co.uk
  helpline@cauk.org.uk

Families Anonymous (FA)
For relatives and friends of people involved
in the abuse of mind-altering substances, or
with related behavioural problems.
  Helpline: 0845 1200 660
  www.famanon.org.uk
  office@famanon.org.uk

                                               22
Needle Exchanges in Bristol
All needle exchange services should display the symbol below

Static & mobile needle                             Mobile Harm Reduction
exchange                                           Service
Bristol Drugs Project                              The Mobile Harm Reduction Services
                                                   (MHRS) run by BDP operates from sites
  Tel: 0117 987 6000                               around the city:
  Website: www.bdp.org.uk
                                                   This service offers access to BDP services,
BDP provide a needle exchange service
                                                   advice and information as well as Needle
from their Brunswick Square site
                                                   exchange.
(see map on page 8).
Mon-Fri     9.30am-5pm                             Hartcliffe         Mon,       3pm -
Sat         9.30am-12.30pm                         Morrisons lower    Wed &      5.30pm
                                                   car park           Fri

                                                   Knowle West     Mon,          12pm-
Pharmacy needle exchange                           Hartcliffe Road Wed &         2.30pm
There are currently around 25 pharmacies           Opposite KWADS Fri
across the city providing a needle exchange                                      5.30pm -
                                                   Jamaica Street     Tues
service.                                                                         8pm
                                                   Kings Square
Please contact BDP to confirm your nearest
                                                   Southmead          Tues       1.30pm -
pharmacy and it’s opening hours:
                                                   Ullswater Road,               4.30pm
  Tel: 0117 987 6000                               near Southmead
                                                   Health Centre

                                                   Stockwood          Thur       1.30pm -
                                                   Lyons Court
                                                                                 4.30pm
                                                   Road, off
                                                   Sturminster Ave.

                                                   Wade Street        Wed        5.30pm-8pm
                                                   Outside Logos
                                                                      Thur       5.30pm-8pm
                                                   House
                                                                      Fri        5.30pm-8pm
                                                   Warwick Road       Wed        9pm – 12am
                                                   Easton
                                                                      Fri          9pm – 12am
                                                   Please contact BDP to confirm times /
                                                   locations of visits: Tel: 0117 9876000
                                              23
Nilaari
Contact details
     184 Stapleton Road
     Easton
     Bristol
     BS5 0NZ
     Tel: 0117 9525742
     Fax: 0117 9522400
     jean.smith@nilaari.co.uk
     nilaari@nilaari.co.uk
     www.nilaari.co.uk
                                                         Directions: A number of buses
Opening hours                                            (4, 24, 48, 49) run frequently
Monday – Thursday 9am – 5pm                              along Stapleton Road to/from
Friday 9am – 4.30pm                                      the city centre.

Services available
• Structured day programme
  – Stimulant specific group work programme (Phambili)
• Brief interventions
• Counselling
• Care planned support
• Advice and information
• Detached work
• Relapse prevention
• Criminal justice

Who can access the service?
• Over 18 Years
• Drug and alcohol users
• Non-Abstinent
• Abstinent

How do people access the service?
• Self referral by phone or drop-in
• Professional referral by phone or in writing

Are there any costs to the service user?
No
                                            24
Salvation Army - The Bridge Programme
Contact details
    Wade Street
    St Judes
    Bristol
    BS2 9EL
    Tel: 0117 9552821
    Fax: 0117 9541595
    Patricia.Harrison@salvationarmy.org.uk

Opening hours
Open 24 Hours a Day
                                                             Directions: 5 minutes walk from
Services available                                           Broadmead. There are bus
                                                             stops near the organisation –
•   Care planned support
                                                             the numbers 48,49 & 5 can be
•   Specialist prescribing                                   taken from the city centre
•   Preparation programme
•   Residential rehabilitation
•   In-patient detoxification
•   Advice & information

Who can access the service?
• Over 18 years
• Drug users
• Non-abstinent (the residential rehab will accept referrals for clients that have already
  detoxed)
• Preparation programme is not available to women

How do people access the service?
• Self referral by phone or by drop in
• Professional referral by phone or in writing. For residential rehab a community care
  assessment must be completed

Are there any costs to the service user?
Yes:
£29.58 per week contribution towards breakfast, heating and lighting on preparation
programme.
£37.63 per week on detox & rehab as this is full board (3 meals/day).

Further treatment costs to be discussed with service manager where applicable
e.g. out of area, client has tenancy etc.
                                             25
Serenity House
Contact details
   Serenity House Administration,
   43 St Nicholas Street, Bristol BS1 1TP
   Tel: 0117 927 7839
   recovery@serenityhouse.org.uk
   www.serenityhouse.org.uk

Treatment centre address:
   The Alma Centre, 29 Alma Road,
   Clifton, Bristol, BS8 2ES                                Directions: By Bus - Bristol
   (see map)                                                Temple Meads Number 8 or 9
                                                            By Train - There are good rail
Opening hours                                               links to The Alma Centre.We are
Mon – Fri: 10am – 2pm                                       close to the Railway Station at
                                                            Clifton Down
Services available
A 12 week course offering non-medical method of treatment for alcoholism and other
addictions.
Who can access the service?
Anyone who meets the following criteria:
• Clients suffering from alcoholism must have a minimum of 72 hours without a drink
• If other drugs are also involved then the requirement is 7 days without drinking or using
  and
• Clients must commit to the full programme needed to complete the process
• A member of their referring agency – probation officer, counsellor, support worker,
  doctor and/or mentor – must be in touch with us so that all parties are fully informed of
  what is expected of the client as he or she goes through the Recovery Experience

How do people access the service?
By referral

Are there any costs to the service user?
Means tested

                                            26
Southmead Project - Touchstone
Contact details
     165 Greystoke Avenue
     Southmead
     Bristol
     BS10 6AS
     Tel: 0117 950 6022 (Southmead Project)
     Tel: 0117 959 4809 (Touchstone Counselling Service)
     Fax: 0117 950 6102
     southmead_project@yahoo.co.uk
     www.southmeadproject.org.uk
                                                           Directions: By Bus - No. 54 to
Opening hours                                              Greystoke Ave from the centre.
Wed, Thurs, Fri 9am-5pm
Note: there are plans to go full time if funding
becomes available

Services available
• Touchstone 165 is a service provided by Southmead project offering specialist abuse
  counselling.
• Family & friends support group – Thursday evening 7pm – 9pm

Who can access the service?
•    Over 16 years
•    Drug users
•    Abstinent
•    Non-abstinent
•    Family/carers

How do people access the service?
• Self referral - by phone or by drop in
• Professional referral - by phone or in writing.

Are there any costs to the service user?
No

                                              27
St James’ Priory Project
Contact details
  Walsingham House
  St James’ Priory
  Whitson Street
  Bristol
  BS1 3NZ
  Tel: 0117 929 9100
  Fax: 0117 922 5980
  adminoffice@stjamesprioryproject.org.uk
  www.stjamesprioryproject.org.uk
                                                        Directions: Situated next to the
Opening hours                                           rear entrance to the central bus
Office hours:                                           station

Monday – Friday 9am – 5pm
Family members/carers support group
Tuesdays 7pm – 9pm

Services available
• 3rd Stage supported accommodation (St James House)
• Family members/carers group

Who can access the service?
• Over 18 years
• Abstinent from drugs & alcohol
• People with dual diagnosis

How do people access the service?
• Housing Support Register for St James House
• Self referral - written or by phone

Are there any costs to the service user?
St James House - £8 per week towards rent charges (dependant on benefit claimed)
Family/carers group - free

                                            28
Streetwise
     Tel: 0117 3525282
     Fax: 0117 3525287
     john.atkinson@bristol.gov.uk
     www.bristol.gov.uk

Opening hours
Contact service for details

Services available
• Brief interventions
• Counselling
• Care planned support
• Outreach
• Relapse prevention
• Advice & information
Also provide access to:
• Specialist prescribing
• In-patient detoxification/stabilisation

Who can access the service?
•    Over 18 years
•    Drug users
•    Abstinent
•    Non-abstinent
•    Primary alcohol user

How do people access the service?
• Self referral - by phone
• Professional referral - by phone or in writing.

Are there any costs to the service user?
No

                                             29
Young People's services
Opening Doors
Opening Doors is the umbrella name for substance misuse services for young
people aged 18 and under in Bristol. It incorporates the following services:

Bristol Early Intervention Service
This service is the first point of referral for most young people who need extra
support because of their drug and alcohol use. It is a targeted young people’s service that
works with people aged 18 and under who use, or are thinking of using, drugs and alcohol.
The aim is to support young people at the very earliest opportunity, in order to prevent
problems from occurring.
The service also offers support to young people who are affected by a parent or carers’
substance misuse.

How do people access the service?
Anyone can refer young people to this service. This includes parents and carers, other
professionals, or young people themselves who would like some advice and support.
For young people living in North or East Central Bristol contact:
BDP
Tel: 0117 9876008
info@bdp.org.uk
For young people living in South Bristol contact:
HAWKS
Tel: 0117 9642859
eis@hawks1.org.uk

Opening Doors services for young people with complex needs
Young People's Substance Misuse Treatment Service
For young people who have multiple health / social needs
Tel: 0117 3425729
bernadette.chinnock@nbt.nhs.uk
This part of the service is involved in the assessment and treatment of young people and
their families who present with multiple complex needs, including mental health and
substance misuse difficulties.
                                             30
How do people access the service
Referrals can be made by other professionals working with individual young people.
Drugs and Young Peoples Project
For young people who have social workers
Tel: 0117 3772997
cally.hargrave@bristol.gov.uk
This part of the service works directly with children, young people and families affected by
substance misuse who have additional needs. This includes young people who are
misusing drugs themselves and those affected by parent or carer's substance misuse. The
focus is on encouraging resilience, promoting safety and offering emotional support.

How do people access the service?
Referrals are made by the social worker

The Youth Offending Team
For young people who are in the criminal justice system
Tel: 0117 9036480
Colin.laing@bristol.gov.uk
This part of the service works with young people aged 10 years to 18 years who are in the
criminal justice system and have been to a referral order panel or a youth court.
How do people access the service
Referrals are made through the criminal justice system.

                                             31
Bristol Drug Treatment Service Users Forum
The User Feedback Organisation (UFO) drug treatment service users forum was
established in 2004. There are currently about 25 registered active UFO members with
elected officers and a steering committee that meets monthly. UFO is working to become a
user-led organisation and operates within agreed ground rules that support members
taking part in meetings. A six monthly calendar is produced providing details of meeting
dates and venues.
Safer Bristol work in partnership with UFO members through continuous consultation and
involvement in treatment planning, ensuring engagement with Black and Minority Ethnic
and other under-served groups.
The key aims of UFO are to:
• Work in partnership with Safer Bristol to improve the quality of drug treatment services
  in Bristol.
• Share experiences of using treatment services and feedback to commissioners and
  providers on what works and what doesn’t.
• Membership is open to any current or ex-service users who live in Bristol.
• Serve as a ready source of information to encourage provision of enhanced drug
  treatment services in Bristol and to engage in discussion for future improvement.
• Endeavour to represent the collective interests and welfare of all drug service users in
  Bristol, irrespective of the cultural diversity, ethnic origin, religion or disability.
Safer Bristol Substance misuse team and UFO welcome comments about the drug and
alcohol services in Bristol and can be contacted on:
  Tel: 0117 9142208

  Mob: 07825315625
  www.ufobristol.org

                                             32
DRUG LEGISLATION (Correct as at January 2012)
Misuse of Drugs Act 1971 and the Misuse of Drugs Regulations 2001.
(Updated List of Controlled Drugs December 2011).
This is the main piece of Legislation regulating what are termed as controlled drugs.
The different kinds of illegal drugs are divided into three different categories, or classes.
Class A, B and C drugs are termed as controlled substances under the Misuse of Drugs Act
1971, with Class A being those considered most harmful.
The Misuse of Drugs Act states that it is an offence to:
• Possess a controlled substance unlawfully.
• Possess a controlled substance with intent to supply it.
• Supply or offering to supply a controlled drug (even where no charge is made for the drug).
• Allowing premises you occupy or manage to be used unlawfully for the purpose of
  producing or supplying controlled drugs.

                                                Possession:            Dealing:

Class A        Ecstasy, LSD, heroin,            Up to seven years in Up to seven years in
               cocaine, crack, magic            prison, an unlimited prison, an unlimited
               mushrooms, amphetamines          fine or both.        fine or both.
               (if prepared for injection).
               Amphetamines, Cannabis,          Up to five years in Up to 14 years in
Class B        Methylphenidate (Ritalin),       prison, an unlimited prison or an unlimited
               Mephedrone, NRG1,                fine or both.        fine or both.

Class C        Tranquilisers, some              Up to two years in Up to 14 years in
               painkillers, Gamma               prison, an unlimited prison or an unlimited
               hydroxybutyrate (GHB),           fine or both.        fine or both.
               GBL, Ketamine,

Class C        Substances named in a            No offence             Up to 14 years in
               Temporary Class Drug                                    prison or an unlimited
               Order*                                                  fine or both.
Temporary Class Drug Order. This is a new power that came into force in November
2011. The temporary control power gives the Home Secretary the authority to place an
instant ban on any substance deemed potentially harmful while the Advisory Council on the
Misuse of Drugs provides more detailed advice to government. There is no offence if a
person is in possession of a substance subject to a temporary class drug order, but dealing
in the substance will be treated as if a Class C substance.
                                               33
Drugs Act 2005
Aims of Drugs Act
• Increase the effectiveness of the Drug interventions programme by getting more
  offenders into treatment.
• Introduce a new civil order that will run alongside ASBOs for adults to tackle drug
  related anti-social behaviour.
• Enhance police and court powers against drug offenders.
• Clarify existing legislation in respect of magic mushrooms.

Content of Drugs Act 2005
• Test drug offenders on arrest, rather than on charge.
• Require a person with a positive test to undergo an assessment by a drugs worker.
• Provide for an -intervention order- to be attached to ASBOs issued to adults whose anti-
  social behaviour is drug related, requiring them to attend drug counselling.
• Allow a court to remand in police custody for up to a further 192 hours those who
  swallow drugs in secure packages, to increase the likelihood of the evidence being
  recovered.
• Allow a court or jury to draw adverse inference where a person refuses without good
  cause to consent to an intimate body search, x-ray or ultrasound scan.
• Require courts to take account of aggravating factors - such as dealing near a school -
  when sentencing.
• Amend the Anti-Social Behaviour Act 2003 to give police the power to enter premises,
  such as a crack house, to issue a closure notice.
• Made all forms of magic mushroom class A drug. Before this act mushrooms had to be
  prepared before they became a controlled substance, after act possession of a magic
  mushroom itself is a class A drug.
• Repeal section 38 of the Criminal Justice and Police Act 2001.

Medicines Act 1968
This law governs the manufacture and supply of medicine. There are three categories:
• Prescription only drugs can be sold by a pharmacist if prescribed by a doctor
• Pharmacy medicines may be sold by a pharmacist without prescription
• General sales list medicines may be sold without a prescription in any shop
Possession of prescription only medicines without a prescription is a serious offence.
Drugs such as nitrous oxide, prescription medicines and in some circumstances anabolic
steroids are regulated under the Medicines Act.
                                            34
Road Traffic Act 1972
• Makes it an offence to drive while under the influence of drugs and/or drink.
• Drugs include illegal and prescribed substances.
• Causing death by dangerous driving could lead to a long prison sentence and an
  unlimited fine.

Customs and Excise Management Act 1979
In conjunction with the Misuse of Drugs Act:
• Makes it illegal to import or export controlled drugs without authorisation.
• A successful conviction leads to the same penalties as under the Misuse of Drugs Act,
  although the fines can be more substantial, based on the value of the drugs seized.

Licensing Act 2003
• Is the main piece of legislation relating to the sale and supply of alcohol.
• The act makes it illegal to sell alcohol to anyone under the age of 18
  (with some exceptions).

Cigarette Lighter Refill (Safety) Regulations 1999
Is an amendment to the Consumer Protection Act 1987.
• It makes it a illegal to supply gas cigarette lighter refills to anyone under the age of 18.
• Retailers could face a hefty fine or a prison sentence.

Intoxicating Substances (Supply) Act 1985
• Makes it an offence for a retailer to sell solvents to anyone under the age of 18, knowing
  that they are being purchased to be abused.
These classes (A, B and C) carry different levels of penalty for possession and dealing.
• It doesn't make it illegal to own or buy solvents.

Children and Young Persons (Protection from Tobacco) Act 1991
• Along with the Children and Young Persons Act 1933, makes it illegal to sell tobacco
  products, which includes cigarettes, to people under the age of 16.
• It also makes it mandatory to display warning signs.

Drug Traffickers Offences Act 1994
• Gives police the power to seize the assets and income of anyone who is found guilty of
  drugs trafficking, even if that income isn't related to the trafficking of drugs.
• It also makes it illegal to manufacture of sell equipment for the preparation or use of
  controlled drugs.

                                              35
Crime and Disorder Act 1998
• Makes it legal to force offenders who are convicted of crime committed in order to fund
  their drug habit into getting drug treatment.
• It also allows for them to be tested for drug misuse.

What happens if you are caught with drugs?
The action taken if you are caught with drugs will depend on the circumstances and the
drug in question.
You will normally be arrested, the drugs will be seized and you may be charged to court or
received a formal caution.
A record of the incident will be made that may be taken into account when deciding
whether to charge or caution you in future incidents. If it is not your first offence, or you
have been caught supplying or dealing the drug, you are more likely to be charged.
If you are charged with possession and found guilty, you would be fined and/or be given a
community sentence. If you are charged with dealing or supplying you may face a prison
sentence.
There is always a risk that you will be caught and punished for possession of a controlled
substance. This may cause you to acquire a criminal record that could affect your
employment prospects and ability to travel to certain countries.
Beware: if you carry what you believe is a legal high a police officer is still likely to suspect
the substance is a controlled drug and you are likely to be arrested. Seizures of “legal highs”
have been found to contain controlled substances. If the “legal high” does turn out to contain
a controlled substance you will face punishment for that controlled substance.

Police power to stop and search
Under the ‘Police and Criminal Evidence Act 1984 (PACE) the police have the powers to
stop and search and arrest someone if they suspect them of possessing illegal drugs.
The police must identify themselves and explain their grounds for suspecting drug
possession on the suspect. If the search occurs in public, it should only be a basic
inspection of outer clothing.
Under the Misuse of Drugs Act, the police have the right to take the suspect to the police
station for a more detailed search.
Police right to search premises
The police can enter and search:
• Anywhere to arrest someone.

                                               36
• Your home after you have been arrested.
• Anywhere you were immediately before you were arrested.
• Anywhere to prevent injury or damage to property.
• If they have a warrant stating why they are searching the place and give you a copy.
Before searching the police must tell you why they want to and give you a copy of the
search warrant.
Drugs on holiday
• Drug legislation varies in every country and many refuse to grant bail before trial.
• If you are caught with drugs abroad you will still get a criminal record in the UK.
• There are many countries that take a hard line on drugs with offences that carry
  extensive prison sentences and some that still operate the death penalty.
• You should always pack your own luggage and keep it with you at all times to avoid
  drugs being planted in your belongings.

Travelling with prescribed controlled drugs
With effect from 1st January 2007 only persons travelling for 28 days/4 weeks or more
and carrying controlled drugs require a personal licence (a list of commonly held
controlled drugs can be found at www.drugs.gov.uk).
Travellers are advised to follow the guidelines below:
Controlled drugs should be:
• Carried in original packaging.
• Carried in hand luggage.
• Carried with a valid personal import/export licence (only if travelling for 1 month or
  more – see above).
• Carried with a letter from the prescribing doctor confirming the carriers name,
  destination, drug details/amounts.
• Checked with the relevant embassy/consulate to enquire of any restrictions in the
  country to be visited (contact details of embassies etc can be found at:
  www.drugs.gov.uk)
Personal import/export licences will only be issued to travellers carrying controlled drugs
abroad for periods exceeding 1 month.
If a person is staying outside their resident country for a period exceeding 3 months they
are advised to register with a doctor in the country they are visiting for the purpose of
receiving further prescriptions.

                                             37
Licences are normally issued with an expiry date of 1 week after the expected return date
to the UK.

Please note: A personal licence has no legal standing outside the UK and is intended to
allow travellers to pass through UK Customs unhindered. Travellers are, therefore, advised
to contact the Embassy or Consulate of country of destination to check for regulations or
restrictions concerning their particular drug (s) before embarking upon their journey

                                            38
Housing Advice
Avon and Bristol Law Centre
The Law Centre provides advice for tenants with housing problems including: rent arrears,
disrepair, eviction/repossession, homelessness, return of deposit & illegal
eviction/harassment

Address:               2 Moon Street, Stokes Croft, Bristol, BS2 8QE
General Enquiries:     0117 924 8662
Advice Line:           0117 916 7730     (Mon 1pm – 4pm)
Fax:                   0117 924 8020
                       mail@ablc.co.uk
                       ablc.org.uk

Bristol City Council customer service points
Provide help and assistance if you have a query about housing or council services in general
and you if wish to speak to someone face to face. They are based at the following places:

Bedminster
2-3 Waring House, Redcliffe Hill, Redcliffe, Bristol, BS1 6TB
Opening hours:       9am – 5pm           Mon,Tue, Thurs
                     10.30am – 5pm Wed
                     9am – 4.30pm Fri

Fishponds
Robinson House, Hockeys Lane, Fishponds, Bristol, BS16 3HL
Opening hours:      9am – 5pm       Mon,Tue, Thurs
                    10.30am – 5pm Wed
                    9am – 4.30pm Fri

Hartcliffe
Symes House, Peterson Square, Hartcliffe, Bristol, BS13 0BD
Opening hours:      9am – 5pm         Mon,Tue, Thurs
                    10.30am – 5pm Wed
                    9am – 4.30pm Fri

Knowle
Salcombe House, 147 Salcombe Road, Knowle, Bristol, BS4 1AB
Opening hours:      9am – 5pm Mon,Tue, Thurs Cash Desk: 9am – 12, 1 – 4pm Mon, Fri
                    10.30am – 5pm Wed                       9am – 12 noon Tue, Thurs
                    9am – 4.30pm Fri                        1pm – 4pm Wed

                                             39
Lawrence Weston
Ridingleaze House, Ridingleaze, Lawrence Weston, Bristol, BS11 0QE
Opening hours:     9am – 5pm         Mon,Tue, Thurs
                   10.30am – 5pm Wed
                   9am – 4.30pm Fri

Central Phoenix Court
Bond Street South, Bristol BS1 3PH
Opening hours:      8.30am – 6pm      Mon, Tue, Thurs, Fri
                   10am – 6pm         Wed

Southmead
Southmead House, 256 Greystoke Avenue, Southmead, Bristol, BS10 6BQ
Opening hours:   9am – 5pm        Mon,Tue, Thurs
                 10.30am – 5pm Wed
                 9am – 4.30pm Fri
Website: www.bristol.gov.uk/page/customer-service-points

Telephone advice
If you would like to talk to someone on the phone the numbers to call are as follows:

Council Housing: 0117 922 2200
Housing benefit and Council tax benefit: 0117 922 2300
Home Choice (new applications): 0117 922 2400

CHAS (Bristol) Housing Advice Service
Address: PO Box 2219, Bristol BS99 7HH
Tel: 0117 9351260

Shelter
Address
Shelter Bristol advice service, 1st Floor, Kenham House, Wilder Street, Bristol, BS2 8PD
Tel: 0344 515 1414 8am – 8pm weekdays, 8am – 5pm weekends
Free Housing Advice Line: 0808 800 4444
Email: via website
www.shelter.org.uk

                                            40
Temporary Accommodation
Caring at Christmas has prepared “The Survival Handbook”, which is designed as a first
point of support and information for anyone finding themselves, or are at risk of finding
themselves homeless in Bristol. This can been found on their website
www.caringatchristmas.org.uk/SurvivalGuide.htm.

It should be noted that there is a very high demand for accommodation in Bristol
and as a result, vacancies for all projects are very limited.

Emergency access accommodation
Crisis Centre Ministries
Women only night shelter, 8 beds available direct access.
Thursdays and Saturdays (with possible extension to 7 nights a week during 2012)
Address:    32 Stapleton Rd, Easton
Tel:        07990 715691

Dean Crescent
Single Homeless women aged 16 – 65 years. WILL NOT ACCEPT: women with very recent
history of violence or arson. Access by referral or direct access after 5pm if rooms are
available.
Address:    11 Dean Crescent, Bedminster, Bristol, BS3 1AG
Tel:        0117 9872055

Julian Trust (night shelter)
Emergency Nightshelter: Mon – Wed, Fri & Sat from 9.30pm. Over 18 years. No pets.
Admission is on a first come, first served basis. All services are free. Evening meals,
breakfast and take away sandwiches are available for overnight residents. Rough sleepers
can visit for an evening meal.
Address:    Julian House, Little Bishop St, St Pauls, Bristol, BS2 9JF
Tel:        0117 924 4604 (evenings only)

Logos House
Single homeless men aged 18+ years. Admission is via agency referral or direct access at
weekends if rooms are available.
Address:    Wade Street, St Judes, Bristol, BS2 9EL
Tel:        0117 9552821

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Hostels accessed by referral
Jamaica St Hostel
24 Hr, Single homeless people aged 18-65 years. Dogs and other pets allowed.
Admission is by referral via Housing support register and Outreach.
Address:   1 Jamaica Street, Stokes Croft, BS2 8JR
Tel:       0117 9246415

Redwood House
Mainly single homeless men but also has an annexe for women. Age 18 – 65 years. .
Address:   1 Wade Street, St Judes, Bristol, BS2 9DS
Tel:       0117 9071100

The Compass Centre
The Compass Centre is Bristol’s homelessness assessment project.
Address:   1 Jamaica Street, Kingsdown, Bristol BS2 8JP
Tel:       0117 944 0581 Fax: 0117 944 0582.

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