Bridging the Generation Gaps in Cabin Crew - Workshop 1 - IATA Cabin Operations Safety Conference Bangkok, Thailand 08-10 May 2018

Workshop 1

                                    Bridging the
                                     Generation
                                      Gaps in
                                    Cabin Crew

IATA Cabin Operations Safety Conference
Bangkok, Thailand
08-10 May 2018

I am…Alexandra

Sources: https://www.ise.ncsu.edu/blog/2016/09/30/how-to-become-a-better-multitasker/
https://www.future-you.com.au/blog/purpose-notso-secret-superpower/

I am…Johnny

Remember when….

Discussion Points

• Who Am I? – Defining Generations
• Say What? – Communication Barriers
• I Don’t Get It – Methods of Communication
• Get My Attention – Positive Safety
  Promotions

bet 1982
         Millennial
                       & 1994

Early Millennial            bet 1980 & 1987

                                     bet 1987 &
 Recessionist Millennial
                                        1995

Exercise 1 – Who Am I?

     • In groups, define what makes a Millennial a Millennial.
     • List the characteristics.
     • Present and discuss.

V1      V2

Exercise 2 – Say What?

• What are the best ways to send messages across?
• How do you ensure they understand the message?

Partake in Mobile Communication

Create a Community

Leverage the Power of Social Media

Demonstrate You Understand Their Values

Don’t be so Serious

Exercise 3 – I Don’t Get It

• How do you draft a message to get their understanding?
• What is the best way to maintain message retention
  period?

V3

Start with “WHY” by Simon Sinek

Exercise 3a
                     TOPICS                                    WHAT?
1   Brace Position                    You want them to learn the new brace position.
2   Brace Commands                    You want them to learn the new brace commands.
3   Decompression Drill               You want to initialize a new procedure or an amendment
                                      to old one.
4   Safety Reporting System           You want them to report more.
5   Just Culture                      You want them to report their own mistakes.
6   Safety vs Service                 You want to them to have a clear understanding of both
                                      topics.
7   Safety Events                     You want them to attend voluntary safety events/talks.
8   Learning Culture                  You want them to read Incidents/Accidents Reports.
9   Pre-flight Safety Briefing        You want them to include the safety topics during the Pre-
                                      flight Session.
10 New Onboard Safety Announcements You want them to make it.

Keep it Brief, but Meaningful

              Provide Detail

Choose the Best Medium for Communication

Understand the 24/7 Communication Cycle

 Communicate the Path to Career Growth

Don’t Condescend or Make Jokes About Age

          Nurture their Passion

Exercise 4 – Get My Attention

• How and what can we do to make Safety Promotion
  more effective?

Summary
  Two kinds of Millennials
  Source: BridgeWorks

  • Early Millennials (born between 1980 and 1987) –
    collaborative & optimistic
  • Recessionist Millennials (1987 – 1995) – realistic,
    financially savvy and ultra connected

  What they want
  Source: 2017 BridgeWorks 3G Report

  • Autonomy
  • Financial stability

Summary

 Becoming Less Impatient
 Source: 2017 Deloitte Millennial Survey

 • Seeking new employment within 2 years
   decreasing
 • Becoming a little more loyal

                                               Millennials Staying Power @ A Job
                                 50%          44%
                                                      38%
                                 40%                                               31%
                                 30%                                      27%
                                 20%
                                 10%
                                  0%
                                           Leave within 2 years       Stay beyond 5 years
                                                            2016   2017

The Straits Times
    02 Sept 2017

“We cannot change the human condition, but we
      can change the conditions under which humans
                        work.”
                                           James Reason

V4

Thank you & Have a Great Day