BENDIGO LIQUOR ACCORD 2019-2022 - Version: Sept 2019 Author: Vanessa Wait - City of Greater Bendigo
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Table of contents Aim������������������������������������������������������������������������������������������������������������ 2 Minors������������������������������������������������������������������������������������������������������ 4 Objectives����������������������������������������������������������������������������������������������� 2 Administration��������������������������������������������������������������������������������������� 4 Stakeholders������������������������������������������������������������������������������������������ 3 Acceptable forms of identification�������������������������������������������������� 5 Licensees�������������������������������������������������������������������������������������������� 3 Management of events����������������������������������������������������������������������� 5 City of Greater Bendigo������������������������������������������������������������������ 3 Staff training������������������������������������������������������������������������������������������� 5 Bendigo Police���������������������������������������������������������������������������������� 3 Amenity���������������������������������������������������������������������������������������������������� 5 Liquor forum chairperson/administration������������������������������� 3 Closed circuit television (CCTV)�������������������������������������������������������� 5 Victorian Commission for Gambling Contacts list�������������������������������������������������������������������������������������������� 5 and Liquor Regulation (VCGLR)��������������������������������������������������� 3 Packaged liquor information������������������������������������������������������������ 5 Responsible service of alcohol (RSA) principles�������������������������� 3 Communication������������������������������������������������������������������������������������ 6 Responsible advertising and promotions������������������������������������� 4 New Year’s Eve initiatives�������������������������������������������������������������������� 6 Intoxication��������������������������������������������������������������������������������������������� 4 Bendigo Liquor Accord Member list������������������������������������������������ 6 Crowd controllers��������������������������������������������������������������������������������� 4 VCGLR Accord Banning guidelines�������������������������������������������������� 6 Aim • To encourage and promote best practice in licensed premises in the City of Greater Bendigo and contribute to the overall safety and wellbeing on the local community through the responsible service of alcohol and maintaining high standards of behaviour in and around licensed premises. Objectives • To meet on a regular basis to discuss and resolve relevant issues that impact on the Bendigo Community • Eliminate promotions and practices that encourage irresponsible service and consumption of alcohol • Discourage anti-social behaviour and have consideration for the surrounding amenity of the area • Create a safe and well managed environment in and around licenses premises • Promote the City of Greater Bendigo and its licensed venues as a safe and enjoyable location for the local community and visitors • Foster an ongoing harmonious working relationship between licensees, Victoria Police, City of Greater Bendigo and Victorian Commission for Gambling and Liquor Regulation 2
Stakeholders The success of the Bendigo Liquor accord relies on commitment from the following stakeholders: Licensees Liquor forum chairperson/administration • Promote and support the Bendigo Liquor Accord. • Maintain membership of the Bendigo liquor accord, including up-to-date contact details • Work with the other stakeholders and accord members to assist in maintaining compliance by licensees with • Send timely meeting reminders and minutes to members relevant laws, licensing regulations and licence conditions. via email and distribute VCGLR liquor forum bulletin to members • Participate in meetings and the monitoring and evaluation of the Bendigo Liquor Accord. • Organise guest speakers and maintain the momentum of the liquor accord • Work in partnership with other stakeholders in related community projects. • Update the Bendigo liquor accord document as required. City of Greater Bendigo Victorian Commission for Gambling and • Promote and support the Bendigo Liquor Accord. Liquor Regulation (VCGLR) • Use reasonable endeavours to provide adequate CCTV in • Monitor compliance of licensed premises with the the Bendigo CBD area and regularly assess its effectiveness. requirements of the Liquor Control Reform Act 1998 and other relevant legislation. • Work with other regulatory authorities to ensure all licensed venues are monitored for compliance with relevant laws, • Provide on-going support and guidance for the Bendigo licensing regulations and conditions. Liquor Accord, licensees and their managers, on the requirements of the Liquor Control Reform Act 1998. • Participate in the monitoring and evaluation of the Bendigo Liquor Accord. • Support the Bendigo Liquor Accord by providing a monthly bulletin, up-to-date information and advice, and attend • Work in partnership with key stakeholders in related meetings where possible. community projects. Bendigo Police • Monitor compliance of licensed premises with the requirements of the Liquor Control Reform Act 1998 and other relevant legislation. • Provide appropriate data to the Bendigo Liquor Accord relating to alcohol management and crime. • Maintain membership of the Bendigo Liquor Accord. • Participate in the monitoring and evaluation of the Bendigo Liquor Accord. • Work in partnership with key stakeholders in related community projects. Responsible service of alcohol (RSA) principles • Ensure all staff are trained in RSA within one month of • Strictly enforce the minimum age for consumption of alcohol commencing employment, and undertake the VCGLR online • Display the VCGLR RSA Principles poster in staff room Refresher course every three years. • Discourage glass containers in the toilets or on the dance • Train staff on how to deal with difficult customers and refuse floor to reduce both intentional and accidental injuries service to intoxicated patrons. • Notify crowd controllers of patrons who are showing signs • Actively monitor the behaviour of patrons to detect early of intoxication so that crowd controllers can monitor and signs of intoxication or inappropriate behaviour manage the situation. • Do not serve alcohol to, or allow entry of, persons who are intoxicated 3
Responsible advertising Crowd controllers and promotions • Ensure crowd controllers have a current licence under the Private Security Act 2004 – status can be checked online. • Refrain from pricing practices or promotions that encourage • Maintain a crowd controller’s incident register book rapid consumption of alcohol or alcohol abuse. (this is separate to an in-house incident book). • Promotions or drink cards which provide a multiple of free • Where an Accord member employs door/security drinks, or extreme discounts on a given day or night are not or reception personnel, they will: acceptable. - Wear clear ID at all times • Happy Hours will be kept to a maximum of 2 hours per day, per venue operation and will be completed by midnight on - Not harass or intimidate passers-by or potential customers any operating night - Not admit intoxicated persons to the premises • No serving of doubles unless explicitly requested by the - Check ID of any person suspected of being under 18 years patron consuming the drink. of age – individuals will not be admitted unless suitable ID is produced • Adhere to the VCGLR Guidelines for Responsible Liquor Advertising and Promotions. - Record incidents of false ID and fraudulent use of ID into the incident book • Promote and ensure free water is available for patrons. - Monitor and discourage anti-social behaviour when patrons leave the premises, both near and immediately surrounding the premises, and call police if necessary Intoxication - Not let people back in the premises who have caused a disturbance • Ensure security and/or bar staff are aware of VCGLR - Check for the unlawful removal of alcohol from premises Intoxication guidelines - Assist patrons in accessing safe transportation out of the area • Remind staff about the early signs of intoxication and the • Ensure security maintain queues in an orderly fashion importance of intervening early. • Conduct regular risk assessment of premises and • Promote non-alcoholic beverages and snacks. immediate surrounds • Encourage patrons to drink responsibly and let them know they will be asked to leave if they become drunk, violent or quarrelsome. Minors • Prominently display VCGLR required signage about restrictions on minors. • Ensure underage staff members are not involved in the sale or supply of alcohol – this includes taking orders and payment for alcohol. • Brief staff on the definition of a ‘responsible adult’. Administration • Display current liquor licence in a position which invites public attention. • Ensure all staff have read and are aware of the conditions of your liquor licence and your red line plan. • Provide copy of current red line plan when requested by Victoria Police or VCGLR inspectors. • Ensure correct VCGLR required signage is on display. • Maintain a telephone directory of neighbouring venues – to be used in the event of ejecting patrons or refusing entry to patrons. • Record all incidents in an incident register book, noting time, date and staff member involved in incident if applicable. 4
Acceptable forms of Amenity identification • Encourage phased and orderly exit of patrons from premises when closing. • Check for approved proof of age ID prior to entry or • Ensure entrances and exits are well lit and clear, and that at the bar. Acceptable forms of ID are: immediate surrounds are safe and allow good visibility. - Australian driver licence • Minimise noise generating from the premises e.g. doors kept - Victorian learner permit closed, be mindful of noise from beer gardens/courtyards. - Proof of age card • Assist patrons in accessing safe transportation out of - Keypass card (incl. Digital iD) the area. - Australian or foreign passport. • Display signage about patrons respecting the neighbours • Apply the following standards when checking ID: when departing the venue. - Remove ID from wallet/purse and hold the ID. • Ensure rubbish in the surrounding area of the venue is removed after closing. - Check date of birth is accurate and has not been tampered with (check the back of the ID as well). • Be considerate of neighbours when emptying glass bottles into outdoor rubbish bins e.g. avoid late at night. - Photo matches the person presenting the ID, paying close attention to physical features. • Conduct regular Worksafe assessment and implement - Photo is checked to ensure it has not been substituted strategies to remove hazards or risks from the workplace or tampered with. - If staff believe an ID is false, defaced or not the person presenting the ID, confiscate it and forward to police (excluding a driver licence). Closed circuit television (CCTV) Management of events • Implement good surveillance systems, such as closed circuit television systems (CCTV) on premises • Advise Victoria Police of any events that are likely • Ensure any CCTV is operational and serviced regularly to increase patronage numbers to the CBD • Ensure staff are aware of CCTV system and know how to access footage if required Staff training • Make sure all staff are aware of emergency evacuation procedures Contacts list • Undertake regular fire drill practice City of Greater Bendigo • Ensure staff undertake an induction program upon 5434 6200, requests@bendigo.vic.gov.au commencement VCGLR • Ensure strict reference checks are conducted on all staff 1300 182 457, contact@vcglr.vic.gov.au in the context of good recruitment practices Victoria Police • Ensure staff who are employed to serve and supply alcohol, 5448 1300 complete an accredited Responsible Serving of Alcohol course. These staff will complete the course within one month of their start date • Retain a copy of the most recent RSA certificate or RSA Refresher certificate of staff members Ensure all staff are familiar with the incident register book and are aware of Packaged liquor information how to use it when required • Adhere to the VCGLR ‘Packaged Liquor Code of Conduct’ • Maintain current list of emergency phone numbers and post • Develop a ‘house rules’ document for the venue close to all key phones • Be vigilant about secondary supply e.g.: decline the sale • Encourage all staff to undertake first aid courses and where if alcohol is suspected of being purchased for a minor possible ensure one staff member with a first aid certificate (third party). is rostered on for each shift 5
Communication New Year’s Eve initiatives • Refer to the Banning Policy for processes and procedures • Use plastic glasses to reduce glass injuries. for problematic patrons • Employ extra crowd controllers. • Have a first aid officer on shift throughout New Year’s Eve. Bendigo Liquor Accord Member list • All Seasons Bendigo • GPO • Manchester Arms Hotel • Star Bar • Axedale Tavern • Hibernian Hotel • Marong Family Hotel • Tap House • Bendigo Stadium • Hotel Shamrock • Metro Bendigo • The Bendigo Club • Bendigo Taxi Association • Kangaroo Flat Hotel • National Hotel • The Bridge • Brougham Arms • Kangaroo Flat Sports Club • Queens Arm Hotel • Tyson Reef Hotel • Foundry Hotel Complex • Lakeview Hotel • Railway Hotel • Union Hotel • Golden Square Hotel • Latrobe University • Reservoir Hotel • Victoria Hotel – Bendigo Student • Goldmines Hotel • Rifle Brigade Hotel • Windermere Hotel Association VCGLR Accord Banning guidelines The Liquor Control Reform Act 1998 states that liquor forum - do not breach the Charter of Human Rights and members who are party to a liquor accord may make Responsibilities 2006 and privacy legislation; provisions regarding the authorisation of licensees and - provide an opportunity for the (potentially) banned person permittees to ban patrons and share information about to request a review of the ban; banned patrons. - include fair and reasonable banning periods; and To assist licensees and permittees who are members of liquor accords, these guidelines have been introduced to ensure - Include appropriate notification of a ban (i.e. a set of that liquor accord bans are implemented for the purpose letters notifying the banned person of the ban, the process of minimising harm arising from the misuse and abuse of by which to request a review of the ban, the expiry of the alcohol in relation to behaviour that has occurred in or ban and a warning letter (if applicable). around licensed premises. Release of information for the purpose of enforcing Prior to implementing a liquor accord ban, the Ararat Liquor the Accord ban Accord agrees that they will be mindful of the principles of Information will only be disclosed as provided in Section 146D natural justice (also known as procedural fairness). of the Liquor Control Reform Act 1998 for the effective and • The principles of natural justice ensure the process by efficient enforcement of the ban. which a decision is made is fair and reasonable. In order This information disclosed is subject to the following: to maintain natural justice each person which the liquor • The disclosure is for the purpose of enforcing a liquor accord will consider banning will be offered the right accord ban. to request a review of the banning decision and the opportunity to present one’s case. • The licensee or permittee must undertake not to engage in any unauthorised distribution or public display of the • When formulating the banning policy all parties to the information, and must ensure they comply with privacy Accord must ensure that the banning provisions regarding obligations. the banning : - are non-discriminatory and are open and transparent; • All previous versions of banned lists must be discarded responsibly. - include accurate record keeping processes and have clear and appropriate decision-making guidelines; 6
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