BECOME A STRATEGY ANALYST - Credit where credit's due, our Strategy Analysts make !nance a bit more human. Join them today.
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BECOME A STRATEGY ANALYST Credit where credit’s due, our Strategy Analysts make finance a bit more human. Join them today.
WHAT’S
INSIDE?
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILE
09. LOTS OF PERKS BEYOND THE PAY CHEQUE
09. WE GIVE BACK
10. A WORKPLACE WHERE EVERYONE BELONGS
11. OFFICES IN PRIME LOCATIONS
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
12. APPLYING FOR STRATEGY ANALYST ROLES
12. PREP HINTS AND TIPS
13. GET IN TOUCH
02
QUICK LINKS... WE GET AHEAD
WITH A HEAD
FOR BUSINESS
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILE
09. LOTS OF PERKS BEYOND THE PAY CHEQUE You probably think of Capital One as a credit card provider.
09. WE GIVE BACK
One of the UK’s Top 10 A Fortune Over 50,000 19th in The Best 100 But we make finance human by channeling our business
Credit Card Providers 200 Company employees worldwide Student Employers
10. A WORKPLACE WHERE EVERYONE BELONGS acumen into technology, products and tools. That’s how
2022 - 2023,
11. OFFICES IN PRIME LOCATIONS
4th in Banking
we help customers find the right products for them.
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
We’re driven by making finance simpler and more human for
12. APPLYING FOR STRATEGY ANALYST ROLES
customers from all walks of life, which makes Capital One an
12. PREP HINTS AND TIPS
45 million 25% of UK adults The only credit exciting and inclusive place to work.
13. GET IN TOUCH
customers globally have used our card provider with
QuickCheck a 4-star rating from (Plus the competitive starting salaries and other perks are
eligibility tool the Fairbanking pretty exciting too.)
Foundation
We make Capital One an award-winning place to work
because we want the best people. And that starts with our
Over 3 million Founded over 25 graduate and intern programmes.
people have years ago by Richard
downloaded our app Fairbank, who is still
our CEO
03
QUICK LINKS... LET’S GET
02. WHAT’S INSIDE
SPECIFIC Join our Strategy Analyst Programme as a graduate,
and you’ll make a huge impact. You’ll come at
DIVE INTO YOUR NEW CAREER, WHILE YOU LEARN
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC
Strategy Analyst Graduate Programme problems from fresh new angles. You’ll be brimming
with ideas (and not afraid to share them). And you’ll
Right from the outset, we’ll trust you to direct and
deliver a strategy that will make a real difference to
05. WE’RE LOOKING FOR INTERNS TOO keep our whole organisation on the right track. You’ll our customers. We’ll also make sure you have all the
06. WE’VE COVERED WHAT IT’S ABOUT use data to solve problems and drive change that development opportunities and support you need
07. WHAT’S IN IT FOR YOU? leads the whole industry forwards. to shine.
08. GRADUATE PROFILE
Life with us means working at pace, being collaborative
09. LOTS OF PERKS BEYOND THE PAY CHEQUE OUR GRADUATE SALARIES START AT £45,000
and sharing ideas about where we go next.
09. WE GIVE BACK (WITH PLENTY OF PERKS)
10. A WORKPLACE WHERE EVERYONE BELONGS
Money matters – there’s no point burying it in the small
11. OFFICES IN PRIME LOCATIONS SO WHAT EXACTLY DOES THIS ROLE INVOLVE?
print. Our graduate salaries are £45,000 and all our
11. AN INFORMAL, FLEXIBLE PLACE TO WORK Essentially, you’ll be part of a team that drives real graduates get an extra 5,000 as a joining bonus, plus
12. APPLYING FOR STRATEGY ANALYST ROLES change. Your work will have a direct impact on the there are performance bonuses too.
12. PREP HINTS AND TIPS bigger commercial decisions we make and the quality
13. GET IN TOUCH of service we deliver to customers. You may be On page 9, you can read about all the perks – including
helping to launch a brand-new, innovative product, private health and 25 days of paid holiday.
and helping us to understand how customers use it.
You’ll have the opportunity to rotate to a new team BE PREPARED FOR A CHALLENGE
each year, giving you the chance to develop a more We expect big things from our graduates. We’ll
diverse skill set and a better understanding of the empower you from day one to take ownership of all
organisation as a whole. In any role, we’ll ask you to your work. And we’ll give you all the support you need
interpret data and feed in ideas and insights, so we to thrive in your role.
can make the right decisions for our business and
It’s hard work, but rewarding. We won’t put ridiculous
customers. All of which will stand you in good stead
demands or impossible deadlines on you, but we
when you step up to the next level and start preparing
expect you to be proactive and results-driven – day
for a leadership role.
We harness the most powerful tech in, day out.
solutions to create better, smarter
and easier-to-use products and
services that will really change the
04
way people live.
QUICK LINKS...
WE’RE LOOKING
02. WHAT’S INSIDE
FOR INTERNS TOO TEN WEEKS IN THE CAPITAL ONE TEAM
Eyeing up those graduate places while you’re still at uni?
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC
Strategy Analyst Internship You’re keen. We like that.
If you’re in your penultimate year, an internship could help you
05. WE’RE LOOKING FOR INTERNS TOO
jump the queue onto our graduate programme.
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
TEN WEEKS OF HANDS-ON WORK
08. GRADUATE PROFILE
09. LOTS OF PERKS BEYOND THE PAY CHEQUE This is your opportunity to embark on a 10-week masterclass.
09. WE GIVE BACK You’ll be working on impactful projects that will enable you to
10. A WORKPLACE WHERE EVERYONE BELONGS make a genuine difference to our customers.
11. OFFICES IN PRIME LOCATIONS
We’ll train you while you work. You’ll have a buddy on your team
11. AN INFORMAL, FLEXIBLE PLACE TO WORK and a programme mentor to make sure you get the most out of
12. APPLYING FOR STRATEGY ANALYST ROLES your time with us.
12. PREP HINTS AND TIPS
13. GET IN TOUCH EARN WHILE YOU LEARN
Our intern salaries are £25,000 in Nottingham and London pro rata
(what you’d get if you worked the full year). Both come with a £1,000
joining bonus too.
BECOME A CAPITAL ONE GRADUATE IF YOU IMPRESS
When the 10 weeks are almost up, you’ll present your project back to
our senior managers – it could even become part of our future strategy
and lead to the offer of a graduate role with us.
05
QUICK LINKS... WE’VE HERE’S A LITTLE TASTER OF THE KIND OF WORK
YOU COULD GET INVOLVED IN:
COVERED We need to get the right messages across in the right places (jargon-free, naturally).
That’s where our Marketing Strategy team comes in.
WHAT IT’S
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
We can’t make finance more human without creating products that have customers
04. LET’S GET SPECIFIC
front of mind. That’ll be your focus in Product Strategy.
05. WE’RE LOOKING FOR INTERNS TOO
ABOUT
06. WE’VE COVERED WHAT IT’S ABOUT It’s also important that we give people the right products and credit limits – that task
07. WHAT’S IN IT FOR YOU?
falls to our Lending Strategy team.
08. GRADUATE PROFILE
Then there are all the tools we create to help customers stay on top of their finances –
09. LOTS OF PERKS BEYOND THE PAY CHEQUE our Customer Management team looks after that side of things.
09. WE GIVE BACK So where can we take you? Our Credit Line Management Strategy helps us strike the right balance between
10. A WORKPLACE WHERE EVERYONE BELONGS
increasing customer credit limits and minimising our risk.
11. OFFICES IN PRIME LOCATIONS
11. AN INFORMAL, FLEXIBLE PLACE TO WORK And in Digital Servicing, we make sure our digital experiences don’t just make it easy
12. APPLYING FOR STRATEGY ANALYST ROLES You want to take control of your career and for customers to use their accounts, but also lead the way for the industry.
12. PREP HINTS AND TIPS be proud of your achievements. Our Strategy
If a customer falls behind with their payments, our Collections and Recoveries team
13. GET IN TOUCH Analyst programme will propel you straight
offer support and innovative recovery tools to help them get back on track.
into the action.
Our team in Fraud helps us to keep the cybercriminals at bay – away from our
business and away from our customers.
Our Credit Risk Management team protects us from losses. They understand the
economy and how it fluctuates, and how that impacts us as a business.
Throughout the programme, you’ll work side-by-side with product
managers and designers to create ever-better customer experiences.
And stand-ups, retros and demos will all become second nature.
06
QUICK LINKS... WHAT’S IN
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
IT FOR YOU?
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
You’re going to face your fair share of challenges in this
07. WHAT’S IN IT FOR YOU?
role. But then, that’s exactly what you’re looking for. And
08. GRADUATE PROFILE
we’ll always have realistic expectations (we’re not fans of
12-hour days). We’re flexible and we want you to manage
09. LOTS OF PERKS BEYOND THE PAY CHEQUE
your own time and control your working hours.
09. WE GIVE BACK
10. A WORKPLACE WHERE EVERYONE BELONGS This role is also incredibly rewarding. You’ll help to shape
11. OFFICES IN PRIME LOCATIONS what we do and how we do it, to make finance more human
11. AN INFORMAL, FLEXIBLE PLACE TO WORK for every customer.
12. APPLYING FOR STRATEGY ANALYST ROLES
12. PREP HINTS AND TIPS You’ll be getting buy-in for your ideas from senior leaders.
13. GET IN TOUCH It could even be that our next big innovation comes from you.
We couldn’t do what we do without you, so we’ll give you
everything you need to thrive. And if you work hard and show
us what you can do, we’ll open all sorts of doors for you.
Then there’s the salary - you’ll start on £45,000 with an extra
£5,000 as a joining bonus and performance bonuses along
the way. Not to mention a whole host of other benefits.
Our offices are in the heart of London and Nottingham, both
upbeat, bustling cities. And from your very first day with
us, we’ll help you find your feet fast with everything from a
buddy to tech training.
07
“WE’RE ABSOLUTELY
QUICK LINKS...
COMMITTED TO BOTH When I first got chatting to a Senior Executive
from Capital One at a recruitment evening 17 years
EXCELLENCE AND DOING
ago, I had very little idea of what I wanted from
a career. I could never have predicted that I’d
02. WHAT’S INSIDE
become CEO of Capital One UK.
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC THE RIGHT THING FOR From that first conversation, I got a real sense
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
OUR CUSTOMERS.” of how Capital One doesn’t expect you to know
everything about your career path. In fact, I’ve
taken on a wide variety of different roles here. I
08. GRADUATE PROFILE
progressed from Project Manager to Operations
09. LOTS OF PERKS BEYOND THE PAY CHEQUE
Analyst before managing a team of Data Analysts
within my first three years. Each role has demanded
09. WE GIVE BACK
new skills, and I’ve learned so much through the
10. A WORKPLACE WHERE EVERYONE BELONGS
challenges and feedback along the way.
11. OFFICES IN PRIME LOCATIONS
11. AN INFORMAL, FLEXIBLE PLACE TO WORK It’s a privilege to lead this exceptional team who
12. APPLYING FOR STRATEGY ANALYST ROLES are so dedicated to making credit simple for
12. PREP HINTS AND TIPS our customers. We look to drive real change in
13. GET IN TOUCH our market.
The QuickCheck tool is a good example. It’s been a
game-changer, especially for customers who are
anxious about whether they’ll be accepted for credit.
As a graduate joining a large company you can
be sceptical about the culture and values. I know
Lucy I was. It took me a while to realise that it was
UK CEO
really true – we’re absolutely committed to both
excellence and doing the right thing for
Joined the graduate programme in 2005 our customers.
Studied Manufacturing Engineering Tripos at Cambridge University
Learn more about Lucy’s journey.
08
QUICK LINKS... LOTS OF PHYSICAL WELLBEING
Keep fit with our free, fully-equipped on-site gym in Nottingham or enjoy the
WE GIVE
PERKS BACK
view from our unique London rooftop running track. Alternatively you can
access gym discounts through our Aviva Private medical insurance. You can
also help look after the environment with our cycle-to-work scheme.
BEYOND
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS Re-fuel with healthy snacks from our subsidised on-site restaurant in
04. LET’S GET SPECIFIC Nottingham.
05. WE’RE LOOKING FOR INTERNS TOO
THE
Take advantage of the YuLife app where you can earn highstreet vouchers for We're making finance more human.
06. WE’VE COVERED WHAT IT’S ABOUT
staying active. And not just for our customers.
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILE
MENTAL WELLBEING
HELPING OUR LOCAL COMMUNITIES
PAY-
09. LOTS OF PERKS BEYOND THE PAY CHEQUE
09. WE GIVE BACK Fully unwind with 25 days’ paid holiday (plus Bank Holidays) – and five more if Over 60% of our associates took part in community
10. A WORKPLACE WHERE EVERYONE BELONGS
you buy them. activities in 2020 & 2021 - everything from
CHEQUE
11. OFFICES IN PRIME LOCATIONS delivering employability and careers sessions to
Lean into Aviva’s Mental Health Pathway service and Yumatter employee
11. AN INFORMAL, FLEXIBLE PLACE TO WORK buddying with the older generation to help them get
assistance programme for robust mental health support, including remote,
12. APPLYING FOR STRATEGY ANALYST ROLES face-to-face and self-directed therapy.
to grips with digital technology. And we don’t just
12. PREP HINTS AND TIPS
give up our time over the same period, we donated
13. GET IN TOUCH Take time to relax with access to a premium meditation app as part of YuLife. £1.7 million to charitable causes which benefitted
29,405 individuals.
FINANCIAL WELLBEING
PROTECTING THE ENVIRONMENT
Cut costs with an interest-free travel ticket loan and get discounts at lots of
high street stores. Our Capital One Green Team makes sure we’re
always being as kind as possible to the environment.
SOCIAL WELLBEING For example, we’re committed to reducing Scope 1
and 3 greenhouse gas emissions by 50% by 2030,
You can help support our local communities by getting involved in various
social impact opportunities and events. and as a member of RE100, we’re committed to
100% renewable electricity.
Dance the night away at our annual Capital One summer festival.
Let your hair down and socialise with your teams on office fun days, four
times a year!
09
QUICK LINKS... A WORKPLACE WHERE
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
EVERYONE BELONGS
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
At Capital One, we have an inclusive Our BRGs
06. WE’VE COVERED WHAT IT’S ABOUT
environment where everyone belongs.
07. WHAT’S IN IT FOR YOU? We have a whole host of Business Resource
08. GRADUATE PROFILES We pride ourselves on hiring the best people, not Groups (BRGs or Employee Networks) you
09. LOTS OF PERKS BEYOND THE PAY CHEQUE the same people. could be involved in too. Our BRGs continually
09. WE GIVE BACK shape our associates’ experiences by
We know building diverse teams is not only
10. A WORKPLACE WHERE EVERYONE BELONGS building awareness and allyship. They create
the right thing to do, but the smart thing to
11. OFFICES IN PRIME LOCATIONS opportunities for inclusion and growth. And they
do. Because success is about what you do,
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
support our diverse business objectives.
not just what you say. That’s why we make our They include:
12. APPLYING FOR STRATEGY ANALYST ROLES
recruitment process fair and accessible, as well
12. PREP HINTS AND TIPS
as offering benefits that attract people at all . empowher – attracting and developing women
13. GET IN TOUCH ages and stages of their careers. leaders of tomorrow
. REACH – a place to celebrate race, equality and
Our Diversity, Inclusion and Belonging partners
cultural heritage
To help us find people from every walk of life . OutFront – championing LGBTQ+ inclusion and
and ensure they can thrive with us, we partner bringing your whole self to work
with organisations including ‘Women in Banking . MIND YOUR MIND – the mental health network
& Finance’, ‘Race At Work Charter’, ‘Stonewall’, at Capital One
‘upReach’, ‘Inclusive Companies’ and many more. . Womenintech – promoting an inclusive
environment in technology
. UK GREEN TEAM – the home of everything
sustainable at Capital One
. EQUALITY ALLIES – for associates with an CLICK TO VIEW VIDEO
interest in diversity, inclusion and belonging
10QUICK LINKS... OFFICES AN INFORMAL,
IN PRIME FLEXIBLE
LOCATIONS PLACE TO WORK
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILE
9. LOTS OF PERKS BEYOND THE PAY CHEQUE
We have offices in both Nottingham and London. And we’re also set up for flexible hybrid working,
09. WE GIVE BACK
so you can choose the best environment that suits the work you and your team are doing. Both FLEXIBLE HYBRID WORKING EXPECT HARD WORK, BUT NOT
10. A WORKPLACE WHERE EVERYONE BELONGS
offices are welcoming and inclusive. They support collaborative working and are open whenever Our hybrid working model offers you the RIDICULOUS HOURS
you want to use them. flexibility to work from our offices and from We’ll give you sensible hours, with a reasonable
11. OFFICES IN PRIME LOCATIONS
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
home, when you need to. amount of flexibility. You’re free to take control
NOTTINGHAM HAS BEEN OUR MAIN BASE FOR OVER 20 YEARS of your own time – so time management skills
12. APPLYING FOR STRATEGY ANALYST ROLES
We’re big on collaboration and connection,
It’s a classic student city – lively, cultured and affordable. are key.
12. PREP HINTS AND TIPS and so generally encourage our associates to
13. GET IN TOUCH
There’s loads to do and see and we’re right in the heart of the city, just across the use our offices on Tuesdays, Wednesdays and
road from Nottingham station. Working in our Nottingham office gives you a couple Thursdays. STEP OUT THE OFFICE WHEN YOU NEED TO
of extra perks too. You can seriously unwind with our on-site massage therapists, We care about how good your work is, not how
The number of days you spend in the office will
canteen and gym. much time you spend at your desk. So you’re
usually be led by the type of work you’re doing,
free to recharge and rethink in our chill-out
Take a tour of our office and the hybrid working patterns of the people
areas, with snacks, games and pool tables.
you partner most closely with.
OUR LONDON HOME IS A TECH HAVEN
WE’RE INTERESTED IN YOUR SKILLS AND IDEAS,
Our London home is a tech hotspot, set up at the White Collar Factory at Silicon NOT WHAT YOU’RE WEARING
Roundabout. You won’t need to roll up in a suit every day to
Here, we rub shoulders with Apple, Google, Facebook and Adobe. As well as all the make a good impression. Smart casual is fine
latest startups. by us.
Slap bang in the middle of the capital’s cultural scene, with a beautiful skyline view
from our rooftop running track. 11QUICK LINKS... APPLYING PREP
FOR HINTS
01 INITIAL APPLICATION
PRACTICE
Go to jobs.capitalone.co.uk/earlycareers, click ‘apply’ and take it
Familiarise yourself with the structure of
STRATEGY AND TIPS
02. WHAT’S INSIDE from there.
competency interviews. We’re here to support
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
you and offer weekly case study preparation
04. LET’S GET SPECIFIC
02 ONLINE ASSESSMENTS workshops.
05. WE’RE LOOKING FOR INTERNS TOO
ANALYST
06. WE’VE COVERED WHAT IT’S ABOUT Show us how you deal with different situations and use numbers
and information to make good decisions. THINK ABOUT YOUR DELIVERY
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILE Presenting ideas in a compelling way is key. So
Visit jobs.capitalone.co.uk/earlycareers
ROLES
09. LOTS OF PERKS BEYOND THE PAY CHEQUE 03 VIDEO INTERVIEW practice structuring your answers to deliver a
for a handy tool to help you prepare for convincing argument.
09. WE GIVE BACK
Record yourself answering a series of questions – some technical, the case study and take a look at our
10. A WORKPLACE WHERE EVERYONE BELONGS
others about why you want the role. hints and tips video. You’ll also find a
11. OFFICES IN PRIME LOCATIONS STAY FOCUSED
series of videos featuring people who’ve
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
04 CASE STUDY INTERVIEW already been through the selection Stay calm and think about your answers – we
12. APPLYING FOR STRATEGY ANALYST ROLES
process. The table to the right gives a don’t expect them to be perfect. We’re interested
12. PREP HINTS AND TIPS You’ll meet us on Zoom to complete your case study interview, few pointers to help you show yourself in you and your potential.
Our selection process is designed
13. GET IN TOUCH depending on the outcome you’ll be invited to a virtual assessment at your best.
to bring out the best in you, and
centre.
discover if you have what it takes KEEP AN OPEN MIND
to perform in this particular role.
Each of the five stages offers a
05 VIRTUAL ASSESSMENT CENTRE We look for creative and lateral thinkers, so don’t
be afraid to think outside the box.
chance for you to shine. At the assessment centre, you’ll meet one of our leadership team
for a final case study interview as well as completing a product
and group interview. ASK QUESTIONS AND DOUBLE CHECK
If you don’t understand the question, would like
05 OFFER
something clarified, or hear an unfamiliar term,
don’t be afraid to ask.
We’re usually able to let you know the outcome of your assessment
centre pretty quickly and we’ll always give you feedback on your
performance. If you’ve demonstrated the skills that will make you a JOBS.CAPITALONE.CO.UK/EARLYCAREERS
great addition to our team, we’ll make you an offer – simple.
12QUICK LINKS... GET IN
02. WHAT’S INSIDE
03. WE GET AHEAD WITH A HEAD FOR BUSINESS
TOUCH
04. LET’S GET SPECIFIC
05. WE’RE LOOKING FOR INTERNS TOO
06. WE’VE COVERED WHAT IT’S ABOUT
07. WHAT’S IN IT FOR YOU?
08. GRADUATE PROFILES
09. LOTS OF PERKS BEYOND THE PAY CHEQUE
09. WE GIVE BACK
10. A WORKPLACE WHERE EVERYONE BELONGS
11. OFFICES IN PRIME LOCATIONS
11. AN INFORMAL, FLEXIBLE PLACE TO WORK
12. APPLYING FOR STRATEGY ANALYST ROLES
12. PREP HINTS AND TIPS
13. GET IN TOUCH
If you’ve got questions, we’d love
to hear from you. Email us at
ukgraduaterecruitment@capitalone.com
And there’s plenty more to read about us
at jobs.capitalone.co.uk/earlycareers –
which is also where you can get the ball
rolling with your application.
13You can also read
