Balancing optimism with risk aversion - Central Europe CFO Survey 2018 | 9th edition - Deloitte

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Balancing optimism with risk aversion - Central Europe CFO Survey 2018 | 9th edition - Deloitte
Balancing optimism
with risk aversion
Central Europe CFO Survey
2018 | 9th edition
Balancing optimism with risk aversion - Central Europe CFO Survey 2018 | 9th edition - Deloitte
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

We would like to thank all participating CFOs for their
efforts in completing our survey. We hope the report makes
an interesting read, clearly highlighting the challenges facing
CFOs, and providing an important benchmark to understand
how your organization rates among peers.

2
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Contents
Foreword                                                              5
Key findings                                                           6
Methodology                                                           8
CFO Confidence Index is up                                           11
Economic outlook                                                    13
Business environment outlook                                        25
Company growth outlook                                              43
Automation                                                          55
Contacts                                                            66

                                                                       3
Brochure / report title goes here |
                                   Section title goes here

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                          Foreword
                          The broad picture arising from this year’s          expectations are for GDP growth of at least
                          survey of CFOs across Central Europe                these levels. For example, CEEMEA Business
                          is a complicated one. On the one hand,              Group thinks the Slovak economy will grow
                          the majority of CFOs anticipate favourable          by 3.6% in 2018.
                          macroeconomic conditions in 2018.
                          On the other, some economies (such                  In the Chapter "Business environment
                          as the Czech Republic and Poland) have              outlook" we cover CFOs’ perspectives
                          already achieved their historically low rates       on the business climate in which they
                          of unemployment. They are therefore reliant         operate. Similarly to last year, a majority
                          on inbound workers to keep their economies          of CFOs are not willing to take more risk
                          growing.                                            onto the balance sheet as they fear external
                                                                              uncertainty at both a country and a company
                          The CFO Confidence Index reaches                    level. The largest proportion of respondents
                          a three-year high in this edition of the survey,    think that the most pressing challenges they
                          but economic and financial uncertainty still        face in 2018 will include attracting highly
Gavin Flook               appears to be a significant factor in how           skilled employees and managing an overall
CFO Programme Leader      participating CFOs perceive the economy.            increase in costs.
Deloitte Central Europe   Next time, it would be interesting to ask
                          what would need to happen for them                  Chapter "Company growth outlook"
                          to view the external uncertainty facing             is all about company perspectives. These
                          their countries and companies as ‘low’.             are broadly unchanged since last year, which
                          Maybe policy makers could then deliver              is shown by the fact that the Company
                          the measures needed to make this happen,            Perspective Confidence Index is positive
                          allowing companies to make more long-term,          and only slightly higher than in our last
                          innovative investments.                             survey. We see this as an indication that
                                                                              CFOs are confident their companies’ financial
                          This year, our special questions focused            prospects for the next twelve months
                          on interest rates. It came as no surprise that      are good, with a high likelihood of revenues
                          CFOs expect rates to remain stable or to rise:      increasing.
                          rates are already very low, and it would
                          be unusual for central banks to reduce              In the final Chapter "Automation"
                          them in a positive environment for inflation        we consider the prospects for robotic
                          and GDP growth. Whether or not rates go             process automation (RPA). CFOs realise
                          up, CFOs are not anticipating much change           that implementing more and more process
                          in company strategies.                              automation – not only in the finance
                                                                              department but across the whole
                          Chapter "Economic outlook" deals                    organisation – is inevitable in this age
                          with the macro-economic perspective,                of company digitalisation. However,
                          covering CFOs’ expectations for change              many CFOs have difficulty in estimating
                          across a series of main indicators (GDP,            the possible savings to be gained from RPA.
                          unemployment, inflation and interest rates).
                          CFOs are more confident than last year              To sum up, CFOs across Central Europe
                          that the next twelve months will bring GDP          are looking forward to 2018 with optimism.
                          growth, with mean predictions ranging from          At the same time, they are well aware
                          1.8% in the Ukraine to 2.9% in Slovakia. This       of the possible obstacles and will restrict
                          optimism seems to be supported by GDP               the risks they take.
                          forecasts of independent economists, whose
                                                                                                                             5
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Key findings

Economic outlook

                                                    85%
                                                    of CFOs think inflation
                                                    will increase in 2018

                                                             CFOs are predicting average GDP growth of
                                                             in their countries (0.5 percentage points
                                                                                                         2.4%
                                                             more than in 2017)

                                                 55%
                                                 expect interest rates
                                                 to rise during the year

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Business environment outlook

                    69%                                                      44%

A significant majority – 69% of respondents          44% believe the impact of interest rates
  – do not think 2018 will be a good time           on their business is too small to influence
     for companies to take on more risk                         company strategy

Company growth outlook

  91% of CFOs expect              Only a small fraction             Nearly half (46%) of CFOs
    workforce costs          of CFOs, 13%, expects CAPEX*             expect their workforce
  to increase in 2018                to fall in 2018                to expand in 2018, slightly
                                                                   more than in the 2017 survey

*capital expenditures

                                                                                                                    7
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Methodology                                                                                        The findings discussed
                                                                                                   in this report represent
                                                                                                   the opinions of
About the data

                                                                                                   600 CFOs
The findings presented and discussed in this        The Deloitte Central Europe CFO Confidence     based in
report represent the opinions of nearly             Index consists of three sub-indices that
six hundred CFOs based in twelve Central            reflect CFOs’ optimism (or lack of it) about   12 Central European countries:
European countries: Bulgaria, Croatia,              three key issues:
the Czech Republic, Hungary, Latvia,                                                               Bulgaria (BG), Croatia (HR),
                                                    • Economic processes (the Economy
Lithuania, Poland, Romania, Serbia, Slovakia,
                                                      Confidence Index): this is based
                                                                                                   the Czech Republic (CZ),
Slovenia and the Ukraine.                                                                          Hungary (HU), Latvia (LV),
                                                      on questions about economic growth,

The survey was conducted between
                                                      unemployment and the Consumer Price          Lithuania (LT), Poland (PL),
                                                      Index (CPI);
September and November 2017.                                                                       Romania (RO), Serbia (RS),
                                                    • The business environment (the Business
                                                                                                   Slovakia (SK), Slovenia (SI)
When ‘Eurozone’ is used in the charts                 Environment Confidence Index): this
and infographics in this report, it refers            is based on questions concerning             and the Ukraine (UA).
to the Central European countries                     uncertainty, risk, operational expenses,
in the survey that have adopted                       the attractiveness of different sources
the European currency. ‘Non-Eurozone’                 of funding and opinions about
refers to the other CE countries covered              the M&A market;
by the survey. When we use ‘EU’,
                                                    • Prospects for the development
this refers to those surveyed Central
                                                      of the CFOs’ companies (the Company
European countries that are full members
                                                      Perspective Index): this is based
of the European Union.
                                                      on questions concerning the company's
                                                      future, its financial position (revenue,
Some of the charts in the report show
                                                      debt-servicing capabilities, capital
results as an index value (net balance). We
                                                      expenditure and margins), its predicted
calculate this by subtracting the percentage
                                                      level of gearing and employee numbers.
of respondents giving a negative
response from the percentage giving
                                                    The sub-indices are a mean of the net
a positive response. We deem responses
                                                    balance index for selected questions.
that are neither positive nor negative
                                                    The main index is a mean of the sub-indices
to be neutral. Due to rounding, responses
                                                    and assumes values between - 100 and 100:
to the questions covered in this report may
                                                    - 100 means that a given CFO provided only
not aggregate to 100.
                                                    pessimistic answers, while 100 means only
                                                    optimistic answers were given.
Some findings include a comparison
with those presented in the previous
edition of this survey, based on a sample
of the eleven countries that appear in both
editions. Please note that due to the limited
number of answers from Slovakia
and the Public Sector in the current survey,
data concerning those two elements needs
to be interpreted cautiously.
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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                   BG     Bulgaria                        PL     Poland

                                   HR     Croatia                        RO      Romania

                                   CZ     Czech Republic                  RS     Serbia

                                   HU     Hungary                         SK     Slovakia

                                   LV     Latvia                          SI     Slovenia

                                   LT     Lithuania                      UA      Ukraine
                         LV

                    LT

          PL

                                                    UA

CZ
           SK

               HU
                              RO
 SI

     HR             RS
                                   BG

                                                                                                             9
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFO Confidence Index is up
Overall, the participating CFOs display             performance of the European economy                  At 32%, the value of the Company
more confidence than in previous editions           in 2017, leading to a highly optimistic outlook      Perspective Confidence Index is little
of the survey. The CFO Confidence                   for 2018.                                            changed from that in last year’s report
Index has risen by 10 pp, from 13% last                                                                  (29%). This may reflect the fact that CFOs
time to 23%. This rise is mainly driven             At the same time, the value of the Business          expect their companies to develop
by increased optimism among finance                 Environment Confidence Index has shown               steadily in the year ahead, with a positive
function leaders regarding future                   a steep decline (from -2 to -22%). This may          economic performance balancing
macro-economic conditions.                          be linked to the fact that CFOs are predicting       out any cost pressures.
                                                    almost all cost categories to increase
There is a significant increase                     in 2018. Cost-related issues have a high
in the Economy Confidence Index, rising             impact on the value of this index.
by 49 pp to 60%. This may reflect the robust

CFO Confidence Index by sub-indices
2017                                                             2018

                                                                        60

                                                                                               32
                              29                                                                                  23

                                               13
       11

                                                                                                                                                      0%
                                                                                                                            scale (-100; +100)
                  -2                                                                                                        where -100 means all answers
                                                                                                                            are negative and +100
                                                                                                                            all answers are positive

                                                                                   -22

    Economy     Business   Company          CFO                      Economy     Business   Company               CFO
   Confidence Environment Perspective    Confidence                 Confidence Environment Perspective         Confidence
      Index    Confidence Confidence       Index                       Index    Confidence Confidence            Index
                 Index       Index                                                Index       Index

                                                                                                                                                       11
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Economic outlook
GDP growth during 2017 was better than               For the second successive time, the proportion
participating CFOs anticipated in the last report:   of CFOs expecting a fall in unemployment has
five of the twelve countries in our sample           risen, this time reaching 47%. Only in the Czech
achieved 3.5% growth or higher in the third          Republic did we see a negative net balance
quarter, with Romania leading the way. Such          of answers, meaning that when it comes
strong GDP growth rates may have influenced          to the employment outlook for 2018 more Czech
CFOs’ predictions this time – when it comes          CFOs are pessimistic than optimistic.
to growth rates in 2018, there has been
a significant rise in optimism.                      An overwhelming net balance of 85% of CFOs
                                                     also believes that consumer prices will increase
The average prediction for GDP growth for each       in 2018. This belief is particularly strong
of the countries in our sample is positive,          in the Czech Republic and Lithuania, with more
equalling 1.8% or above. The average prediction      than 90% of respondents expecting a positive
for all countries is 2.4%, a rise of 0.5 pp since    inflation rate in 2018.
the previous survey.

In addition, it is likely that rapid growth has
contributed to the fact that the majority of CFOs
expect interest rates to increase or remain
the same in 2018; CFOs from Eurozone countries
are more likely to expect interest-rate stability
than their non-Eurozone counterparts.
                                                                                                                           13
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs are again more optimistic
on GDP growth
The proportion of CFOs expecting high                          CFOs in Slovenia and Bulgaria expressed                    This is mainly due to the difficult political
or very high GDP growth in the next                            the highest optimism about GDP growth                      situation and war in the eastern part
year has nearly doubled since the last                         in 2018, 55% and 54% of respondents                        of the country, which continue to prevent
survey (from 21% to 41%). Similarly,                           respectively expecting growth of at least                  the economy from performing normally.
the mean of CFOs’ predictions for GDP                          2.6%. The most conservative CFOs
growth has risen from 1.9% to 2.4%.                            are those from the Ukraine, where less
(The scale in question was from -5%                            than one in five respondents expect such
to 5%.) The optimistic predictions for GDP                     a fast growth rate and the net balance
are understandable: following the financial                    of answers stands at -27%.
crisis and slow down, accelerating
economic performance is currently giving
a boost to all sectors.

What is your expectation for your country’s economic GDP growth for the year 2018?
          1%                                                                                           4%                             3%
                    8%                                                      9%        7%                                                             8%
                             11%      13%       13%                                                               14%                                        13%
          14%                                                      18%                        19%
                                                         21%                                                                22%             20%
                                                                                                                                      18%
                   13%

                                                                            31%                       42%
                             30%
                                      32%                                             44%
          35%                                   38%                                                                         19%                      47%
                                                                                              29%                 40%                       30%
                                                         33%                                                                                                 47%
                   41%
                                                                   53%
                                                                                                                                      55%
                                                                                                                            26%
                             36%
                                      34%                                   46%                       33%
                                                32%                                   30%     36%                 27%                                22%
          40%                                            30%
                   24%                                                                                                      19%             50%
                                                                   15%                                                                                       33%
                                                                                                       4%
                             14%                                                                                                      15%            14%
                                      12%       9%                                    11%     10%                 14%
                                                         9%
                                                                   15%      10%                       17%                   15%
          10%      13%
                             8%        8%       9%       6%                 4%        7%      7%                  6%                  9%             8%      7%
   CE     2016     2017     2018       EU     Eurozone   BG        HR        CZ       HU      LV       LT         PL         RO       RS     SK       SI     UA

                                                                                                                                            50%
                                                32%      39%                          33%                         34%                                33%
                                      24%                                   26%               31%     25%
                             20%
                                                                                                                             7%
balance
Net

                                                                                                                                      -3%
                   -16%                                           -13%
          -35%                                                                                                                                               -27%

     Very low (≤0.5%)     Low (0.6% - 1.5%)    Medium (1.6% - 2.5%)      High (2.6% - 3.5%)   Very high (≥3.5%)         Net balance

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                           Positive expectations for factors like GDP,
                                                           unemployment, inflation and interest
                                                           rates abound across most markets.
                                                           In particular, GDP growth is regarded
                                                           positively, with predictions ranging from
                                                           1.8% in the Ukraine to 2.9% in Slovakia.
Similarly to last year, CFOs most often
underestimated the GDP growth potential
among CE countries. In none of the twelve
countries surveyed was the GDP growth
rate less than 2% during the third
quarter of 2017. Romania stands out
with an excellent GDP growth rate of 8.8%.
Such strong current GDP growth rates
may be the reason behind the second
successive increase in CFO optimism about
the pace of growth during the next year.

Predictions of GDP growth in 2017 versus real GDP growth in Q3 20171,2

                                                                            Expected 2017 GDP

                           GDP Growth                  Very low           Low                 Medium                 High                Very high
Country                     Q3. 2017                    (≤0.5%)       (0.6%-1.5%)           (1.6%-2.5%)          (2.6%-3.5%)              (>3.5%)

Bulgaria                        3.90%                     19%              23%                   36%                  13%                   10%

Croatia                         3.30%                     15%              26%                   54%                   3%                    3%

Czech Republic                    5%                      15%              24%                   55%                   5%                    3%

Hungary                         3.90%                     21%              35%                   45%                   0%                    0%

Lithuania                       3.10%                     21%              14%                   50%                   7%                    7%

Poland                          4.90%                     10%              12%                   36%                  30%                   12%

Romania                         8.80%                     11%              19%                   23%                  17%                   30%

Serbia                          2.10%                     18%              24%                   40%                  16%                    2%

Slovakia                        3.40%                     29%              42%                   29%                   0%                    0%

Slovenia                        4.50%                     10%              35%                   47%                   6%                    2%

Ukraine                         2.10%                     10%              34%                   33%                  15%                    9%

1 Data obtained from: https://pl.tradingeconomics.com/country-list/gdp-annual-growth-rate?continent=europe
2 Latvia didn’t participate in the previous edition of the survey.
                                                                                                                                                        15
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                    Very strong GDP growth rates may
                                                                    have influenced CFOs’ predictions
                                                                    this time – when it comes to growth
                                                                    rates in 2018, there has been
                                                                    a significant rise in optimism.

The GDP growth predictions for 2018
are broadly consistent across industries.
Public Sector CFOs are particularly
optimistic (57% of them expect GDP
growth of at least 2.6%). The most negative
views are held in the Life Sciences industry,
where 36% of CFOs anticipate growth
to be no higher than 1.5% during 2018.

What is your expectation for your country’s economic GDP growth for the year 2018?

           9%                7%                                                                    7%                             9%                               8%
                                                13%                                                                 13%
                                                                17%            18%

                                                                                                   29%                                                             28%
          32%               35%                                                                                                   30%
                                                30%                                                                 30%                         57%
                                                                32%            27%

                                                                                                   29%
                            30%                                                                                                   37%
                                                                                                                    31%
          41%                                   39%                                                                                                                50%
                                                                34%            39%

                                                                                                                                                29%

                            15%
                                                                                                   36%              15%           15%
                                                                                5%                                                                                 4%
                                                15%             13%
          18%
                            13%                                                                                                                 14%
                                                                               11%                                  11%           10%                              10%
                                                3%               4%
        Business        Construction     Consumer             Energy,        Financial          Life          Manufacturing      Other      Public Sector       Technology,
     & Professional     & Real Estate     Business            Utilities,     Services         Sciences                                                            Media,
        Services                                              Mining                                                                                        Telecommunications

                                                                                                                                                43%
                                                                32%
                                            24%                                29%                                                                                 22%
          23%                                                                                                       17%
                            13%                                                                                                   13%
balance

                                                                                                   0%
Net

     Very low (≤0.5%)       Low (0.6% - 1.5%)         Medium (1.6% - 2.5%)    High (2.6% - 3.5%)         Very high (≥3.5%)    Net balance

16
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs are positive
about unemployment
There is a consensus among CFOs that                       The net balance of answers is nearly twice
unemployment rates in Central Europe                       as optimistic as in 2016, rising from 18%
countries will fall during 2018. The Czech                 to 34%. The fall in the unemployment rate
Republic was the only country to deliver                   is a factor in CFOs’ optimism about overall
a negative net balance of answers.                         market conditions.
Interestingly, the sentiment is quite
the opposite in neighbouring Slovakia,
where 100% of respondents expect
unemployment to fall.

How do you expect unemployment levels in your country to change over the next twelve months?

                                                     6%
                        13%     12%                            15%                                     15%
                 18%                                                                                           20%                      19%      17%
          23%                               24%                        21%            24%                               27%
                                                     21%
                                                                                              42%
                                                                              46%
                                                                                                                                                 27%
                        40%     42%                                                                    36%
                 38%                                           40%                                                      18%
          36%
                                                                                                               48%

                                                                                                                               100%
                                                                       66%
                                                                                                                                        81%
                                            76%      73%                              76%

                                                                                              58%                                                57%
                                                                              54%                                       55%
                        47%     46%                                                                    49%
                 45%                                           45%
          41%
                                                                                                               33%

                                                                       13%

   CE     2016   2017   2018     EU       Eurozone   BG        HR      CZ      HU      LV      LT        PL     RO      RS       SK       SI     UA
                                                                                                                               100%
                                            76%                                       76%                                               81%
                                                     67%
                                                                              54%             58%
                        34%     34%                            30%                                       34%                                     40%
          18%    27%                                                                                                    27%
                                                                                                               13%
balance
Net

                                                                       -8%

     Decrease    No change     Increase        Net balance

                                                                                                                                                           17
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                The proportion of CFOs expecting a fall
                                                                in unemployment has risen, this time reaching 47%.
                                                                The Czech Republic was the only country to deliver
                                                                a negative net balance of answers. Interestingly,
                                                                the sentiment is quite the opposite in neighbouring
                                                                Slovakia, where 100% of respondents expect
                                                                unemployment to fall.

CFOs from the Consumer Business,                                of respondents expect unemployment
Manufacturing and Construction & Real                           to increase. This may be due to significant
Estate sectors are the most optimistic                          changes in the sales channels affecting
about prospective unemployment levels,                          the sector and therefore the business
with half or more respondents expecting                         models these companies operate.
unemployment to fall in 2018.

The most pessimistic CFOs represent
the Technology, Media, Telecommunications
(TMT) and Business & Professional
Services sectors, where more than 25%

How do you expect levels of unemployment to change in your country over the next twelve months?
                                             5%
                            9%                               9%                                      10%
                                                                                        14%                      15%         14%
                                                                           18%
          27%                                                                                                                                   26%

                                             38%
                           41%                                                                       40%
                                                            49%
                                                                           38%                                               43%
                                                                                                                 44%
          27%                                                                           50%
                                                                                                                                                32%

                                             57%
                           50%                                                                       50%
          45%                                               43%            45%                                               43%                42%
                                                                                                                 40%
                                                                                        36%

        Business       Construction      Consumer         Energy,       Financial       Life     Manufacturing   Other   Public Sector       Technology,
     & Professional    & Real Estate      Business        Utilities,    Services      Sciences                                                 Media,
        Services                                          Mining                                                                         Telecommunications

                           41%              53%                                                      40%
                                                            34%                                                              29%
                                                                          27%           21%                      25%
          18%                                                                                                                                   16%
balance
Net

     Decrease         No change        Increase      Net balance

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Most CFOs expect
inflation to rise
CFOs’ conviction that the next year will                 The overall net balance for all surveyed
bring consumer price increases has risen                 countries is 81%, significantly higher than
since the previous survey (by 12 pp to 85%).             in the last survey. After several years of very
This belief is most common in the Czech                  low inflation, or even deflation in some
Republic and Lithuania, where more than                  countries, price rises are anticipated
90% of respondents anticipate an inflation               whenever there is significant boost to GDP.
rate of higher than zero in 2018.

How do you expect CPI (Consumer Price Index) levels to change in your country over the next twelve months?

                                                                                                                       48%

          73%                                           75%
                                               79%                                                                                       81%      80%
                 85%         88%       88%                               87%                         87%
                                                                                  90%       92%               91%               90%
                                                                 95%

                                                                                                                       36%

          22%
                                                        20%
                                               18%
                 10%                                                                                 8%                                  19%      20%
                             9%        12%                       4%      11%                 4%               5%       15%
                                                                                  10%                                           10%
          6%     4%          3%        1%      3%        5%      1%      2%                  4%      5%       5%
   CE     2017   2018        EU     Eurozone   BG        HR      CZ       HU       LV        LT       PL       RO       RS       SK       SI      UA
                                                                95%               90%                                           90%
                         85%          87%                                85%                88%      83%      86%                        81%
                 81%                           76%
          67%                                           70%
                                                                                                                                                  60%
                                                                                                                       33%
balance
Net

     Decrease    No change         Increase    Net balance

                                                                                                                                                            19
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                CFOs across Central Europe
                                                                are looking forward to 2018
                                                                with optimism. At the same time,
                                                                they are well aware of the possible
                                                                obstacles and will restrict the risks
                                                                they take.
CFOs from all industries expect to see
a rise in the Consumer Price Index (CPI)
in 2018. Those from the Public Sector
are the most conservative in this respect,
with only 57% selecting this response.
By way of contrast, more than 90%
of respondents from three industries
(Business and Professional Services, Life
Sciences and Construction & Real Estate)
expect consumer prices to rise.

How do you expect CPI (Consumer Price Index) levels to change in your country over the next twelve months?

                                                                                                                          57%

                                             83%            85%          82%                                                                 82%
                                                                                                  86%         86%
          95%              93%                                                       93%

                                                                                                                          14%

                                                                          9%                                              29%
                                             14%                                                   8%         10%                            18%
                            4%                              15%
           5%               2%               3%                           9%         7%            6%          5%
        Business       Construction      Consumer         Energy,      Financial     Life     Manufacturing   Other   Public Sector       Technology,
     & Professional    & Real Estate      Business        Utilities,   Services    Sciences                                                 Media,
        Services                                          Mining                                                                      Telecommunications

          95%              91%                                                       93%
                                                            85%
                                            79%                                                   80%         81%                            82%
                                                                         73%
                                                                                                                          29%
balance
Net

     Decrease         No change        Increase      Net balance

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Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs expect interest rates
to rise or stay the same
CFO opinions on the future direction                        This may explain why in those countries
of interest rate are mixed, with notable                    51% of CFOs do not expect interest
differences between countries. The two                      rates to change, compared to just 39%
most common answers are that rates                          in the sample as a whole.
will remain unchanged or increase.
It is important to note that countries
in the Eurozone have their interest rates
set by the ECB (European Central Bank).

What do you expect to happen to interest rates in your country over the next twelve months?

                                                                                                                   12%
                                          21%        23%                               25%
                                                                        31%
                                                                                                42%                                            40%
                               47%                                             45%
       55%
                  59%                                                                                                       60%       61%

                                                                                                                   61%
                                                               94%                                       93%
                                                     55%
                                          64%
                                                                                                                                               33%
                                                                                       71%
                                                                        63%

                                                                               52%              58%
       39%                     51%
                  38%
                                                                                                                            40%       39%
                                                                                                                   27%                         27%
                                                     23%
                                          15%
        6%            4%        2%                              6%      6%     2%      4%                 7%
 CE    2018           EU    Eurozone       BG        HR         CZ      HU     LV       LT      PL        RO       RS        SK        SI       UA

  They will go down        They will stay the same    They will go up

                                                                                                                                                          21
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                  It came as no surprise that CFOs expect
                                                                  rates to remain stable or to rise: rates
                                                                  are already very low, and it would
                                                                  be unusual for central banks to reduce
                                                                  them in a positive environment
                                                                  for inflation and GDP growth.
CFOs from the Business & Professional                             No more than 15% of respondents from
Services sector are most positive that                            any sector expect interest rates to fall
interest rates will rise in 2018 – 82%                            during the next twelve months. This
of them selected this answer. While                               is understandable at a time when interest
a majority of CFOs from other industries                          rates in most countries are at their lowest
share this view, a significant proportion                         level for several years or even decades.
of respondents expect interest rates
to remain unchanged.

What do you expect to happen to interest rates in your country over the next twelve months?

                                                                                                                             29%

                         46%                                                            43%
                                           49%                               48%
                                                                                                     54%
                                                           62%                                                   61%                        60%

       82%

                                                                                                                             57%

                                                                                        43%
                         43%                                                 39%
                                           41%
                                                                                                     42%
                                                                                                                 37%                        36%
                                                           36%
       9%

                         11%                                                 13%        14%                                  14%
       9%                                  9%               2%                                        3%          3%                        4%
   Business       Construction         Consumer          Energy,         Financial      Life     Manufacturing   Other   Public Sector   Technology,
& Professional    & Real Estate         Business         Utilities,      Services     Sciences                                             Media,
   Services                                              Mining                                                                      Telecommunications

     They will go down         They will stay the same     They will go up

22
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                    23
Brochure / report title goes here |
                                   Section title goes here

24
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Business environment
outlook
CFOs expect costs in the majority of categories   This year, we asked about the possible impact
to increase during 2018, making it challenging    of interest rate rises on company strategies.
for them to keep costs down to reasonable         CFOs generally believe that interest rates have
levels. Nearly all respondents believe that       only a limited role to play in the operation
the costs of hiring skilled professionals will    of their companies. They mostly therefore have
increase in the year to come.                     no plans to adjust strategy in the event of a rise.

Many CFOs still perceive country-level economic
uncertainty as high, which may explain why
a majority are reluctant to take more risk onto
their balance sheets. Given such circumstances,
it is understandable that CFOs find the idea
of internal financing attractive.

                                                                                                                        25
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

2018 will bring higher costs
for companies
CFOs expect most costs to increase                           It is worth emphasising that those
in 2018. The main exceptions                                 categories that depend on manpower
are tax-related costs and provisions                         are the ones mostly felt to be at risk of cost
for bad debt, which are predicted                            increases in the year ahead. This is due
to remain stable. A stand-out observation                    to the very low unemployment rate across
is that 91% of respondents think workforce                   the region, which is forecast to decrease
costs will be higher in 2018 than now.                       further and so increase the pressure
In addition, more than three-quarters                        to reward employees more highly.
of CFOs expect overall production/delivery
and transportation costs to increase
next year.

In your view, how are costs for companies in your country likely to change over the next twelve months?

                                                                                                    9%
                                                                                     18%
                                                          31%

                         47%
           55%
                                                                                                                     63%
                                                                        68%
                                                                                                                                     77%             76%

                                        91%

                                                                                                   88%
                                                                                     75%
                                                          55%

                         46%
           35%

                                                                        27%                                          34%

                                                                                                                                     21%             24%
                                         7%               14%
           10%            7%                                                          7%
                                         2%                              5%                         4%               3%              2%              1%
           Cost          Cost           Cost           Provision     Real estate   Corporate       VAT               Cost           Overall     Transportation
          of debt      of equity    of workforce     for bad debts     costs          tax                     of business-related production/       costs
                                                                                                                   services         delivery
                                                                                                                                     costs
balance
Net

                                                                                     -11%          -5%
                                                         -18%
                         -40%
           -46%                                                                                                     -60%
                                                                        -63%                                                        -74%            -75%
                                        -88%

     Decrease       No change      Increase        Net balance

26
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Regardless of industry, CFOs expect                      CFOs in the Business and Professional             CFOs in most industries anticipate stability
increases across most cost categories                    Services industry predicted increases             when it comes to tax (VAT and CIT).
in 2018. CFOs from two industries                        in six of the ten cost categories they            However, there is a light inclination
stand out in anticipating higher costs:                  examined. In Manufacturing, cost rises            towards pessimism (represented by a low
the Business and Professional Services                   relating to workforce, transportation             and negative net balance of answers
industry, in the area of workforce costs;                and overall production were mentioned             in most industries). Interestingly, Financial
and the Life Sciences industry, relating                 most frequently – by at least four                Services CFOs are the most optimistic
to overall production costs.                             out of five CFOs.                                 in this respect; theirs is the only industry
                                                                                                           in which more respondents expect tax
                                                                                                           cuts than anticipate tax increases.

In your view, how are costs for companies in your country likely to change over the next twelve months?

                                Business &                              Energy,                                                             Technology,
                                              Construction    Consumer             Financial  Life                             Public
                               Professional                             Utilities,                     Manufacturing   Other                  Media,
                                              & Real Estate    Business            Services Sciences                           Sector
                                 Services                                Mining                                                         Telecommunications

                 No change         9%             37%           32%       32%       38%       36%          39%         36%      29%            32%
Cost
of debt
                 Net balance      -73%            -37%          -40%      -55%      -30%      -50%         -49%        -47%    -43%           -44%

                 No change         27%            59%           46%        51%      46%       64%          46%         41%      29%            48%
Cost
of equity
                 Net balance      -73%            -28%          -43%      -36%      -36%      -36%         -42%        -41%     -71%           -32%

                 No change         0%              4%            6%        6%       16%       7%            4%          6%      29%            12%
Cost
of workforce
                 Net balance      -100%           -87%          -92%      -81%      -77%      -79%         -95%        -87%     -71%           -88%

                 No change         50%            57%           55%       60%       34%       57%          62%         60%      0%             52%
Provision
for bad debts
                 Net balance      -32%            -22%          -17%      -23%      -9%       -29%         -12%        -13%    -14%            -36%

                 No change         36%            20%           29%       32%       27%       7%           30%         24%      14%            28%
Real estate
costs
                 Net balance      -55%            -67%          -64%      -60%      -66%      -64%         -62%        -64%    -57%           -60%

                 No change         91%            70%           75%       79%       73%       71%          75%         73%      86%            76%
Corporate
tax
                 Net balance       -9%            -22%          -21%       -4%       2%       -14%         -10%        -10%    -14%            -12%

                 No change         91%            80%           91%       87%       95%       93%          85%         87%      86%            90%
VAT
                 Net balance       -9%            -11%           -5%       -9%       2%       -7%           -7%         -2%     14%            -6%

Cost             No change         27%            35%           33%       26%       32%       7%           37%         35%      57%            42%
of business-
related
                 Net balance      -73%            -61%          -60%      -57%      -64%      -93%         -59%        -62%    -43%            -42%
services

Overall          No change         14%            17%           24%       23%       38%       0%           15%         19%      29%            30%
production/
delivery costs   Net balance      -86%            -74%          -71%      -68%      -55%     -100%         -83%        -79%    -43%           -66%

                 No change         23%            17%           23%       36%       43%       21%          17%         13%      71%            32%
Transportation
costs
                 Net balance      -77%            -83%          -75%      -64%      -54%      -79%         -81%        -85%    -29%           -64%

                                                                                                                                                         27
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs expect at least the same
level of M&A activity in 2018
The vast majority of CFOs,                                There are some notable differences from
regardless of country, think the level                    country to country. The most optimistic
of M&A transactions in 2018 will be similar               CFOs are from Slovakia, where 70%
to or higher than that of 2017. Overall,                  of respondents expect M&A transaction
CFOs’ expectations regarding M&A in 2018                  levels to increase. The net balance is lowest
are nearly the same as their predictions                  in Poland, the Czech Republic and Romania,
were for 2016.                                            not exceeding 40% in any of these countries.

How do you expect M&A levels to change in your country over the next twelve months?

                                                                      45%                            44%
          52%           51%      51%                                                                       49%   52%
                                                                              56%    52%     54%                                   53%
                 59%                        57%      61%      60%                                                            61%
                                                                                                                       70%

                                                                      50%                            48%   41%
          43%           43%      43%                                                                             45%               40%
                                                                              41%    48%     42%
                 37%                        40%      36%      35%                                                            33%

                                                                                                                       30%

                                                                                                     8%    10%
          5%     4%      6%      6%         3%       3%       5%      5%      4%              4%                 3%          6%    7%
   CE     2016   2017   2018     EU       Eurozone   BG       HR      CZ      HU      LV      LT      PL   RO    RS    SK    SI    UA

                                                                                                                       70%
                 54%                        54%      58%      55%                                                            56%
          47%           46%     45%                                          52%     52%     50%
                                                                      39%                                        48%               47%
                                                                                                     36%   38%
balance
Net

     Decrease    No change     Increase       Net balance

28
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                               On the one hand, the majority of CFOs
                                                               anticipate favourable macro-economic
                                                               conditions in 2018. On the other, some
                                                               economies have already achieved their
                                                               historically low rates of unemployment.
                                                               They are therefore reliant on inbound
                                                               workers to keep their economies growing.

The most optimistic opinions on the level
of M&A transactions in 2018 are held
by CFOs from the Financial Services
industry, with 68% expecting an increase
in activity. CFOs in the Life Science
and Construction & Real Estate industries
express the most conservative views,
with more than 10% expecting M&A levels
to fall in 2018.

Over the next twelve months, how do you expect M&A levels to change in your country?

                                                                                    43%            45%
          50%             48%                              51%                                                                                 48%
                                           52%
                                                                                                                 56%            57%
                                                                        68%

                                                                                    43%
                          39%
          41%                                                                                      51%                                         44%
                                                           43%
                                           46%                                                                   38%
                                                                                                                                43%
                                                                        30%

                          13%                                                       14%
          9%                                2%              6%           2%                         4%            7%                           8%
       Business       Construction      Consumer         Energy,      Financial     Life       Manufacturing     Other      Public Sector   Technology,
    & Professional    & Real Estate      Business        Utilities,   Services    Sciences                                                    Media,
       Services                                          Mining                                                                         Telecommunications

                                                                        66%                                                     57%
                                           49%                                                                   49%
          41%                                              45%                                     41%                                         40%
                          35%
                                                                                    29%
balance
Net

     Decrease        No change        Increase      Net balance

                                                                                                                                                              29
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs expect normal or higher
country-level uncertainty
CFOs’ expectations for future levels                             The most negative views are held
of external financial uncertainty differ                         by CFOs from the Ukraine and Romania.
substantially between countries,                                 In the Ukraine’s case, this is probably
but there is a negative net balance                              linked to poor political stability
in nearly all countries. Most CFOs see                           and the country’s conflict with Russia.
the uncertainty level as normal or high,
but expectations of low uncertainty
were most common among those from
the Czech Republic, Hungary and Lithuania
(ranging from 17% to 25%).

How would you rate the overall level of external financial and economic uncertainty in your country?

                                                                   4%

                                            18%                                                  21%                               20%
                                                                              22%                                                         22%
                                  29%                                                                                       27%
           38%        36%
                                                                                          43%                 44%

                                                        70%
                                                                   71%                                               77%                         77%

                                            70%                               61%                63%
                                                                                                                                   70%
                                                                                                                                          69%
                      52%         63%                                                                                       67%
           51%
                                                                                                              44%
                                                                                          57%

                                                        25%
                                                                   25%                                               21%                         20%
                                                                              17%                17%
           11%        12%                   12%                                                               12%                  10%
                                  7%                    5%                                                           2%     6%            8%     3%
   CE     2018         EU       Eurozone     BG         HR         CZ          HU          LV     LT           PL    RO      RS     SK     SI    UA

                                                                   22%
balance
Net

                                            -6%                               -6%                -4%
                                                                                                                                   -10%   -14%
                      -24%       -22%                                                                                       -21%
          -26%                                                                                                -33%
                                                                                         -43%
                                                       -65%                                                          -74%                        -73%

     Low level of uncertainty      Normal level of uncertainty      High level of uncertainty   Net balance

30
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                                Despite the groundswell of confidence
                                                                in most of the countries, economic
                                                                and financial uncertainty still
                                                                appears to be a significant factor
                                                                in how participating CFOs see
                                                                the immediate future.
CFOs’ views on external financial uncertainty                   This contrasts with the Public Sector,
in 2018 are quite similar across all industries,                where 57% of respondents anticipate high
with most expecting normal or high levels                       levels of external financial and economic
of uncertainty.                                                 uncertainty in their countries.

CFOs from the Life Sciences industry appear
to be the most relaxed, with 21% expecting
low external uncertainty.

How would you rate the overall level of external financial and economic uncertainty in your country?

                                                                                32%                                     32%
          36%                              37%                                                      36%                                                            36%
                           46%                              43%                                                                   43%
                                                                                                                                                57%

                                                                                                    43%
          50%                              47%                                  59%                                     56%
                                                                                                                                                                   54%
                                                            47%                                                                   48%
                           46%

                                                                                                                                                43%

                                                                                                    21%
          14%                              16%
                            9%                              11%                 9%                                      12%       9%                               10%

       Business       Construction     Consumer          Energy,             Financial              Life        Manufacturing    Other      Public Sector       Technology,
    & Professional    & Real Estate     Business         Utilities,          Services             Sciences                                                        Media,
       Services                                          Mining                                                                                             Telecommunications
balance
Net

                                                                                                   -14%
                                          -21%                                 -23%                                 -20%
          -23%                                                                                                                                                    -26%
                           -37%                            -32%                                                                  -35%
                                                                                                                                                -57%

     Low level of uncertainty     Normal level of uncertainty         High level of uncertainty           Net balance

                                                                                                                                                                                 31
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Interest rate increases
will not impact strategies
In most countries, CFOs have no plans                  Serbia, where CFOs also often
to change their strategies in the event                mentioned other strategies, is something
of interest rate rises. The two reasons                of an exception to this rule.
given were the low impact of interest
rates on their business and their belief
that the rates will remain the same.
Among the strategies for change that
CFOs did mention, the one chosen most
often was debt reduction; this appears
to be a conservative move.

If interest rates were to rise in the next twelve months, which one of the following strategies do you think would be most appropriate for your business?

                                                                                                                                                  Strategy
               Adapt                                                                             Shift marketing       Strategy remains
                                                                                                                                                  remains
            production                                      Reduce                 Revaluate   approach (e.g. less     unchanged – a rise
                           Increase            Reduce                 Refinance                                                               unchanged – we
           plans to cope              Other                leverage               investment      emphasis on         in interest rate will
                             debt               debt                    debt                                                                   do not believe
           with changes                                      ratio                   plans      pricing and more     have little impact on
                                                                                                                                               interest rates
            in demand                                                                          on other apsects)          my business
                                                                                                                                                  will rise

2018            4%           1%         2%       12%         5%           7%         8%                3%                    44%                   13%

EU              4%           1%         2%       12%         5%           7%         8%                3%                    46%                   12%

Eurozone        4%           0%         4%       13%         4%           5%         4%                4%                    46%                   16%

BG              6%           3%         0%        9%         6%           6%         12%               3%                    27%                   27%

HR              0%           0%         3%       20%         8%           15%        13%               0%                    30%                   13%

CZ              5%           2%         1%        8%         6%           5%         4%                0%                    66%                    3%

HU              2%           0%         2%        2%         2%           4%         7%                2%                    52%                   28%

LV              7%           0%         5%        7%         2%           12%        10%               0%                    52%                    5%

LT              4%           0%         0%       17%         0%           4%         4%               13%                    42%                   17%

PL              2%           1%         5%       15%         2%           2%         8%                3%                    45%                   15%

RO              8%           1%         1%       15%         8%           13%        17%               6%                    30%                    0%

SR              12%          3%         0%        9%         9%           15%        12%               0%                    18%                   21%

SK              0%           0%         0%       10%         10%          0%         0%                0%                    50%                   30%

SI              3%           0%         6%       17%         8%           0%         0%                3%                    39%                   25%

UA              0%           0%         0%       23%         0%           3%         3%                3%                    50%                   17%

32
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                        Whether or not rates go up, CFOs
                                                        are not anticipating much change
                                                        in company strategies.

CFOs in almost all sectors do not think                 In the Business & Professional Services
that a rise in interest rates would have                industry, however, 23% of CFOs would
a significant impact on their businesses,               choose to re-evaluate their investment
meaning they would not change strategy.                 plans. This is notably more than
This approach is most common in the Life                in other industries.
Sciences industry, where 64% express
such a view.                                            Attitudes in the Public Sector are mixed –
                                                        the options of reducing debt, refinancing
                                                        debt and keeping the current strategy
                                                        were each chosen by 29% of CFOs.

If interest rates were to rise in the next twelve months, which one of the following strategies do you think would be most appropriate for your business?

                                                                                                                                                   Strategy
                                                                                                                           Strategy remains
                         Adapt                                                                         Shift marketing                             remains
                                                                                                                              unchanged –
                      production                                 Reduce                 Revaluate    approach (e.g. less                         unchanged –
                                     Increase            Reduce            Refinance                                       a rise in interest
                     plans to cope              Other           leverage               investment       emphasis on                               we do not
                                       debt               debt               debt                                            rate will have
                     with changes                                 ratio                   plans       pricing and more                              believe
                                                                                                                            little impact on
                      in demand                                                                      on other apsects)                          interest rates
                                                                                                                              my business
                                                                                                                                                   will rise

Business
& Professional            5%           0%        0%        5%       5%         5%         23%               14%                  36%                 9%
Services

Construction
                          2%           0%        0%        17%      7%         7%         11%                4%                  33%                 20%
& Real Estate

Consumer Business         0%           0%        1%        17%      7%         6%         5%                 0%                   51%                14%

Energy, Utilities,
                          0%           2%        6%        11%      9%         4%         6%                 0%                   51%                11%
Mining

Financial Services        11%          2%        5%        9%       0%         5%         14%                5%                  32%                 16%

Life Sciences             7%           0%        0%        0%       0%         7%         0%                 7%                  64%                 14%

Manufacturing             6%           1%        2%        13%      5%         7%         7%                 1%                  44%                 13%

Other                     6%           1%        2%        9%       6%        10%         8%                 4%                  44%                 12%

Public Sector             0%           0%        0%        29%      0%        29%         0%                 0%                  29%                 14%

Technology, Media,
                          4%           2%        0%        12%      4%         6%         10%                2%                  54%                 6%
Telecommunications

                                                                                                                                                             33
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs will not take
more risk in 2018
The majority of CFOs do not think 2018               regarding macro-economic conditions over
will be a good time for companies to take            the next year – for example, none of them
on more risk; this was the view of 69%               expects unemployment to rise.
of respondents (up by 4 pp from last year).
                                                     CFOs in Romania and Slovenia are the most
Lithuania is the only country surveyed               risk-averse, with over 80% thinking that 2018
where the majority of CFOs believe                   will not be a good time to take more risk.
the conditions will be favourable for taking
riskier financial decisions in 2018. This may
be linked to Lithuanian CFOs’ optimism

Is this a good time to be taking greater risk onto your company’s balance sheets?

                                                                                    46%

                                                                 61%                                               60%
                   65%                                 64%                                66%                                    67%
           71%              69%     70%       70%                         71%                               70%

                                                                                                     85%                  83%

                                                                                    54%

                                                                 39%                                               40%
                   36%                                 36%                                34%
                            31%     30%       30%                                                           30%                  33%
           29%                                                            29%
                                                                                                     15%                  17%

   CE      2016    2017     2018     BG         HR      CZ       HU        LV       LT     PL        RO      RS     SK     SI    UA

                                                                                    8%
balance
Net

                                                                -22%                                               -20%
                   -29%                                -27%
                            -38%    -39%     -40%                                         -33%              -39%                 -33%
           -42%                                                           -43%
                                                                                                     -70%                 -67%

     Yes      No    Net balance

34
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                         Similarly to last year, a majority of CFOs
                                                         are not willing to take more risk
                                                         onto the balance sheet as they fear
                                                         external uncertainty at both a country
                                                         and a company level.

There is a broad consensus across                        The most risk-averse industry is Business
all industries that conditions in 2018 will              and Professional Services, in which over
not be favourable for taking more risk                   80% of CFOs gave a negative answer.
in financial decisions.

The most positive respondents were
those representing the Financial Services,
Life Sciences and Technology, Media
and Telecommunications industries,
with positive-response levels ranging
between 36% and 38%.

Is this a good time to be taking greater risk onto your company’s balance sheets?

                                                                   63%          64%            66%                                             64%
                           67%
                                          71%                                                                 73%           71%
           82%                                       79%

                                                                   38%          36%            34%                                             36%
                           33%
                                          29%                                                                 27%           29%
           18%                                       21%

       Business        Construction    Consumer    Energy,       Financial      Life       Manufacturing     Other      Public Sector       Technology,
    & Professional     & Real Estate    Business   Utilities,    Services     Sciences                                                        Media,
       Services                                    Mining                                                                               Telecommunications
balance
Net

                                                                   -25%        -29%            -31%
                           -35%                                                                                                               -28%
                                         -43%                                                                               -43%
                                                     -57%                                                    -46%
           -64%

     Yes          No     Net balance

                                                                                                                                                             35
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

A majority of CFOs expect
business-level uncertainty
to be normal
A majority (57%) of all surveyed CFOs                                Romanian CFOs are most pessimistic,
expect their companies to face a normal                              with two out of three anticipating that
level of uncertainty in 2018 – 9 pp more                             uncertainty will be high.
than in the 2017 survey. However, the net
balance of answers is negative for most
countries.

Polish CFOs have the most optimistic
attitudes, with 27% of respondents
expecting low uncertainty during 2018.

How would you rate the overall level of external financial and economic uncertainty facing your business?

                                                                                   14%
                                                                                              20%                   20%                 20%
                                                      27%                                           26%      29%                               28%
                                31%         31%                 30%                                                              33%                  37%
          42%       43%
                                                                         48%

                                                                                                                          67%

                                                                                   69%                              53%
                                                                                                                                        70%
                                                                                              70%
                                            57%                 55%
                                57%                   68%                                           67%      63%                 55%                  50%
                                                                                                                                               72%
          52%       48%
                                                                         50%

                                                                                                                          28%
                                                                                                                    27%
                                                                15%                17%
                                12%         12%                                                                                  12%                  13%
           7%        9%                               5%                  3%                  9%    7%       8%           5%            10%
   CE     2016      2017        2018        EU     Eurozone     BG        HR        CZ        HU     LV       LT    PL    RO      RS     SK     SI    UA

                                                                                    4%                              7%
balance
Net

                                -19%       -19%      -21%      -15%                          -11%                                       -10%
                                                                                                    -19%     -21%                -21%                 -23%
          -35%     -34%                                                                                                                        -28%
                                                                         -45%
                                                                                                                          -63%

     Low level of uncertainty          Normal level of uncertainty      High level of uncertainty   Net balance

36
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                               There is still a general risk-aversion, which has
                                                               now dominated the CFO survey results ever
                                                               since the global financial crisis that is now close
                                                               to a decade ago. Without some preparedness
                                                               to take greater risk, companies are not going
                                                               to achieve their full growth potential.

The pattern detected for cross-country                         CFOs from Financial Services and Public
analysis holds for cross-industrial view,                      Sector organisations are the most
as in nearly all industries the majority of CFOs               negative about the economic uncertainty
expect normal level of uncertainty for their                   relating to their businesses, with at least
businesses, with as much 66% of such                           50% expecting high levels of economic
answers in the Manufacturing sector.                           and financial uncertainty.

How would you rate the overall level of external financial and economic uncertainty facing your business?

          23%                                                                                                          23%
                                          29%                                                      29%                          32%
                          33%                              34%                                                                                                34%

                                                                               50%
                                                                                                                                               57%

                                                                                                   43%
          59%
                                          55%                                                                          66%                                    48%
                                                           55%                                                                  57%
                          59%

                                                                               45%
                                                                                                                                               43%

                                                                                                   29%
          18%                             16%                                                                                                                 18%
                           9%                              11%                                                         11%      12%
                                                                               5%
       Business      Construction     Consumer          Energy,             Financial              Life        Manufacturing    Other      Public Sector   Technology,
    & Professional   & Real Estate     Business         Utilities,          Services             Sciences                                                    Media,
       Services                                         Mining                                                                                         Telecommunications
balance

                                                                                                   0%
Net

          -5%                                                                                                      -13%
                                         -13%                                                                                                                -16%
                                                                                                                                -20%
                          -24%                            -23%
                                                                              -45%
                                                                                                                                               -57%

    Low level of uncertainty     Normal level of uncertainty         High level of uncertainty           Net balance

                                                                                                                                                                             37
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs are concerned about
a shortage of skilled workers
A shortage of qualified workers appears                    Three other factors (market pressure
to be the greatest concern of CFOs                         to reduce pricing, unstable law
over the next twelve months, closely                       and exchange rate risk) were each
followed by cost increases. These factors                  indicated by at least 20% of respondents.
are perceived as significant risks by 53%
and 48% of respondents respectively.                       The least risk-laden issues according
The shortage of skilled professionals may                  to our respondents are capital shortage,
be linked to the rapidly increasing volumes                interest rate, disruptive technologies
of collected data (Big Data), which require                and ‘other’ risks.
programming skills for efficient analysis.

Which of the following factors are likely to pose a significant risk to your business over the next twelve months?

                        Shortage of qualified workers                                                                      53%

               Increasing costs of running a business
                                                                                                                     48%
         (rising cost of materials, workforce, services)

                                                                                                        34%
Market pressure to reduce the price of goods/services

                                                                                                  24%
                      Unstable economic and tax law

                                                                                            20%
                                    Exchange rate risk

                                                                                      17%
                                 Increasing regulation

                                 Growing competition                             15%

                     Reduction in demand (domestic)                             14%

                       Reduction in demand (foreign)                            14%

                                     Geopolitical risks                   11%

 Insolvency and payment bottlenecks in the economy                   7%

                                      Interest rate risk        5%

                               Disruptive technologies          5%

                                    Shortage of capital     4%

                                                 Other     2%

38
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

A cross-industry comparison shows high              For some industries, including Business &           Sector. In the Energy, Utilities and Mining
similarities between CFOs’ perceptions              Professional Services, Financial Services           sector, this is probably linked to the lack
of the main challenges over the year                and Construction & Real Estate, unstable            of political stability in resource-rich
to come: concerns about qualified workers           law relating to business will also be a serious     Middle Eastern countries such as Syria.
and overall costs come first, followed              issue. CFOs from Financial Services                 The impact of changing political attitudes
by market pressure to cut prices.                   and Public Sector organisations are worried         to resources management in China are also
                                                    about increasing regulation, a factor chosen        influencing European markets, and this can
Exchange rate risk is also high on the agenda       by more than 40% of respondents from                be observed in the responses in our survey.
of many CFOs, with the proportion                   those industries.
of those selecting it ranging from just 11%                                                             This cross-industrial viewpoint also reveals
of respondents in Financial Services to 36%         Geopolitical risk was selected relatively           that capital shortage and disruptive
in Life Sciences.                                   frequently (by 30% and 29% respectively)            technologies are among the least
                                                    by CFOs from the Energy, Utilities                  significant risks.
                                                    and Mining industry and the Public

Which of the following factors are likely to pose a significant risk to your business over the next twelve months?

                                                                Consumer Business

                                                                                                                     Technology, Media,
                                                      55%                                                            Telecommunications
             Financial Services                       Shortage of qualified workforce
                                                      53%                                                  56%
                                                      Increasing costs of running a business               Shortage of qualified workforce
    46%
    Increasing regulations                            (rising cost of materials, workforce,
                                                      services)                                            52%
    34%                                                                                                    Increasing costs of running a business
    Unstable economic and tax law                     32%
                                                                                                           (rising cost of materials, workforce,
                                                      Market pressure for price decrease
                                                                                                           services)
    32%                                               of offered goods/services
    Market pressure for price decrease                                                                     40%
    of offered goods/services                                                                              Market pressure for price decrease
                                                                                                           of offered goods/services

                                                                Business & Professional
                                                                Services                                             Manufacturing
             Energy, Utilities, Mining
                                                      59%
                                                      Increasing costs of running a business               63%
                                                      (rising cost of materials, workforce,                Shortage of qualified workforce
    43%
    Increasing costs of running a business            services)
                                                                                                           57%
    (rising cost of materials, workforce,             36%                                                  Increasing costs of running a business
    services)                                         Shortage of qualified workforce                      (rising cost of materials, workforce,
    36%                                                                                                    services)
    Shortage of qualified workforce                   32%
                                                      Unstable economic and tax law
                                                                                                           35%
    30%                                                                                                    Market pressure for price decrease
    Unstable economic and tax law                                                                          of offered goods/services

                                                                Construction
                                                                & Real Estate
             Life Sciences                                                                                           Public Sector
                                                      50%
                                                      Shortage of qualified workforce
    57%                                               46%                                                  57%
    Shortage of qualified workforce                                                                        Shortage of qualified workforce
                                                      Increasing costs of running a business
    43%                                               (rising cost of materials, workforce,
                                                                                                           43%
    Market pressure for price decrease                services)
                                                                                                           Increasing costs of running a business
    of offered goods/services                                                                              (rising cost of materials, workforce,
                                                      33%
    43%                                               Unstable economic and tax law                        services)
    Increasing costs of running a business
    (rising cost of materials, workforce,                                                                  43%
                                                                                                           Increasing regulations
    services)

                                                                                                                                                      39
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs prefer internal
and bank financing
CFOs currently see internal financing                         Corporate debt and equity are moderately
and bank borrowing as the most attractive                     attractive as sources of funding, with over
sources of funding for their companies,                       half of CFOs assessing them as ‘neither
selected by 52% and 49% respectively.                         attractive nor unattractive’.

EU funds appear to be least attractive
to CFOs, with 27% of respondents rating
these negatively. One possible explanation
for this is that EU funding often imposes
limitations on the way companies operate,
making them less flexible.

How do you currently rate the attractiveness of different sources of funding for your company?

                                                27%                           29%
                                                                                                                        35%
                49%                                                                                    52%

                                                52%                           51%                                       38%

                31%
                                                                                                       36%

                                                                                                                        27%
                20%                             21%                           20%
                                                                                                       12%

           Bank borrowing                  Corporate debt                    Equity              Internal financing   EU funds

                                                                                                       40%

                29%

                                                 6%                           9%                                        8%
 balance
 Net

      Unattractive      Neither attractive nor unattractive     Attractive   Net balance

40
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Bank borrowing appears to be most                      By contrast, this funding source is least             The attractiveness of equity financing
attractive source of funding for CFOs                  attractive to the CFOs of Construction                is moderate: net balances range between
from the Energy, Utilities and Mining                  & Real Estate companies, where the net                0% in four industries and 20% in Financial
industry (with a net balance of 51%).                  balance was a modest 15%.                             Services. Corporate debt is the least
It is least attractive for those from                                                                        attractive source of funding among
Business & Professional Services                       EU funding is rated most highly by CFOs               all those listed. It has the lowest net
companies (-14%). Corporate debt                       from the Public Sector and the Energy,                balance among Business and Professional
financing shows a similar pattern.                     Utilities and Mining industry, with net               Services CFOs (-18%) and those from
                                                       balances respectively of 29% and 28%.                 the Public Sector (-14%). CFOs from
CFOs in most industries like                           In contrast, CFOs from Consumer                       the Energy, Utilities, Mining industry value
internal financing as a source                         Businesses find it less attractive, showing           it most highly, with a net balance of 21%.
of capital. In the Technology, Media                   a net balance of -13%.                                This is to be expected, as this is the sector
and Telecommunications sector, this                                                                          that most commonly uses this kind
achieves a net balance as high as 58%.                                                                       of funding.

How do you currently rate the attractiveness of different sources of funding for your company?

                                                                    Technology,      Energy,                                       Business &
                             Financial   Consumer      Life                                                       Construction                   Public
                                                                      Media,         Utilities,   Manufacturing                   Professional            Other
                             Services     Business   Sciences                                                     & Real Estate                  Sector
                                                                Telecommunications    Mining                                        Services

             Net balance       21%         31%         14%             24%             51%            32%             39%            -14%         43%     28%

Bank
                  Neither
borrowing
            attractive nor     54%         30%         29%             32%             19%            28%             26%             41%         57%     28%
             unattractive

             Net balance       -4%         10%         0%              4%              21%             7%             11%            -18%        -14%      6%

Corporate
                  Neither
debt
            attractive nor     54%         51%         57%             60%             49%            54%             50%             45%         86%     48%
             unattractive

             Net balance       20%         11%         0%              8%               9%            13%              0%             0%          0%       1%

Equity            Neither
            attractive nor     41%         52%         43%             52%             53%            55%             57%             45%         71%     49%
             unattractive

             Net balance       29%         47%         50%             58%             30%            50%             15%             50%         29%     31%

Internal
                  Neither
financing
            attractive nor     50%         32%         7%              22%             40%            34%             41%             41%         43%     40%
             unattractive

             Net balance        2%         -13%        21%             12%             28%            15%             -7%             5%          29%     13%

EU funds          Neither
            attractive nor     52%         41%         36%             36%             30%            32%             46%             23%         14%     42%
             unattractive

                                                                                                                                                                41
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

42
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Company
growth outlook
CFOs expect their companies to achieve higher        The level of optimism about company prospects
revenues in 2018, and have set increasing            is lower than last year. It remains satisfactory,
revenues high among their priorities for the year.   however, with the most positive answers coming
However, it is worth noting that there are only      from Bulgaria, where 79% of CFOs expect
small differences in how they rate various           a better outlook for their companies than
priorities – we listed ten possible priorities,      they did six months ago. Maybe CFOs feel that
and on a 1-10 scale the difference between           the economy cannot perform at such a high
the most and the least important of these            level for much longer and that a cyclical
was just 0.7.                                        slowdown is approaching.

                                                                                                                           43
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Slightly less positive,
but financial prospects
for companies remain good
When it comes to their companies’                                  for their companies, in neighbouring
financial prospects, CFOs are slightly more                        Romania 40% of CFOs are less optimistic
pessimistic compared with six months                               about the future than they were six months
ago than they were in the previous survey.                         ago. It is also worth noting that in Croatia
The net balance of answers fell by 6 pp,                           and Slovenia, just 5% and 6% of CFOs
from 33% to 27%.                                                   respectively are negative about their
                                                                   companies' financial prospects.
There are considerable differences
between countries. While 79% of CFOs
in Bulgaria expect things to get better

Compared with six months ago, how do you feel about the financial prospects for your company?

                                                                                            31%                     29%
                                                                                                                                 40%         37%
                                 43%      43%                                     42%             40%         43%
                       49%                          46%                                                 46%
          51%                                                           53%
                                                                                                                           58%         56%

                                                             79%
                                                                                                                    31%

                                                                                            56%                                              43%
                                 40%      41%                                                     48%         40%
                       35%                                                        46%                   42%                      50%
          36%                                       44%
                                                                                                                           27%
                                                                        43%                                                            39%
                                                                                                                    40%

                                                             18%
                                                                                                              17%                            20%
          14%          16%       16%      16%                                               13%                            15%
                                                    10%                           12%             12%   13%                      10%
                                                             3%         5%                                                             6%
   CE     2016         2017      2018     EU      Eurozone    BG        HR         CZ       HU    LV    LT    PL    RO     RS    SK     SI   UA
                                                             76%
                                                                        48%                                                42%         50%
          37%                                       37%
                       33%                                                        30%             29%   33%                      30%
                                 27%      27%                                               19%               26%
                                                                                                                                             17%
balance
Net

                                                                                                                    -10%

     Less optimistic          Broadly unchanged       More optimistic         Net balance

44
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

                                                            CFOs are confident their companies’
                                                            financial prospects for the next
                                                            twelve months are good, with a high
                                                            likelihood of revenues increasing.

Similarly, CFOs from different industries                   The outlook is most pessimistic in the Life
have differing assessments of their                         Sciences industry, where 36% of answers
companies’ financial prospects. The most                    were negative.
optimistic are respondents from
the Consumer Business and Construction
& Real Estate industries, where more than
a half are more positive than they were
six months ago about their companies’
financial prospects.

Compared with six months ago, how do you feel about the financial prospects for your company?

                                           29%                                                                                               29%
            39%                                                                38%
                                                               46%                            44%                              45%
                         53%                                                                                  52%

                                           36%

                                                                                                                                             57%
            43%                                                                47%                                             32%
                                                               38%                            42%
                         34%                                                                                  37%

                                           36%
                                                                                                                               23%
            18%                                                16%             15%            15%
                         13%                                                                                  11%                            14%

          Financial    Consumer          Life             Technology,        Energy,      Manufacturing   Construction       Business       Public
          Services      Business       Sciences             Media,           Utilities,                   & Real Estate   & Professional    Sector
                                                      Telecommunications     Mining                                          Services

                         40%                                                                                  41%
                                                              30%              23%            29%                             23%
            21%
                                                                                                                                             14%
balance
Net

                                           -7%

     Less optimistic   Broadly unchanged         More optimistic     Net balance

                                                                                                                                                               45
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CFOs anticipate
higher revenues
For the second consecutive year, CFOs’                  The most pessimistic are Financial Services
optimism about revenues has risen.                      CFOs. Even here, however, only 21%
The 63% net balance of answers                          of respondents anticipate lower revenue
is up by 12 pp over their expectations                  figures for their companies in 2018.
for 2016. The majority of CFOs
in all industries expect revenues to rise.

The most optimistic are Consumer Business
CFOs, with 91% expecting increases
in revenue. This again proves consumer
spending is often the factor that does most
to boost economic performance.

In your view, how are revenues for your company likely to change over the next twelve months?

                                                                                  53%
                                                        59%
          66%                             64%
                    71%       73%                                                              70%        71%                                  71%          72%
                                                                                                                        74%         75%

                                                                      91%

                                                                                  32%
          19%                                           33%                                    9%
                    16%                  27%                                                                                                   14%
                              17%                                                                                                   14%                     18%
                                                                                                                        18%
                                                                                                          29%
                                                                                               21%
          15%       14%                                                5%         15%                                                          14%
                              10%         9%            9%                                                               8%         11%                     10%
                                                                       5%
   CE     2016     2017       2018      Business Construction       Consumer    Energy,      Financial      Life    Manufacturing   Other   Public Sector Technology,
                                     & Professional & Real Estate    Business   Utilities,   Services    Sciences                                            Media,
                                        Services                                Mining                                                                 Telecommunications
                                                                      86%                                 71%
                              63%                                                                                       66%         64%                      62%
          51%      57%                   55%                                                                                                   57%
                                                        50%                                    48%
                                                                                  38%
balance
Net

     Decrease    No change    Increase       Net balance

46
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

Operating margins may
go up in 2018
CFOs from different industries have                    these are low, margins stay low as well.                      In the Consumer Business
mixed views about how their operating                  In the Energy, Utilities and Mining sector,                   and the Technology, Media
margins will change in the next twelve                 many other external conditions influence                      and Telecommunications industries,
months. Optimistic attitudes are more                  margins: even the most optimistic                             more than half of CFOs expect operating
common than pessimistic, as the net                    economic forecasts across the region may                      margins to increase.
balance of answers is negative only in two             not be sufficient to increase margins.
industries: Financial Services and Energy,                                                                           Nearly 40% of CFOs in the Financial
Utilities and Mining.                                  The most diversified views are those                          Services and Energy, Utilities, Mining
                                                       of CFOs from the Public Sector – 57%                          industries have negative expectations
In Financial Services, margins are related             expect higher margins in 2018, while 43%                      for their companies’ operating
to the level of interest rates – while                 anticipate lower margins.                                     margins in 2018.

In your view, how are revenues for your company likely to change over the next twelve months?

                                        27%            28%
                                                                                34%           36%        36%
          40%       38%                                                                                                39%
                             42%                                                                                                   44%
                                                                     55%                                                                                   52%
                                                                                                                                              57%

                                                                                28%           25%
                                        50%
                    37%                                59%                                                             35%
          41%                36%                                                                         50%                       35%

                                                                     32%                                                                                   38%

                                                                                                                                              43%
                                                                                38%           39%

                    25%      23%        23%                                                                            26%
          18%                                                                                                                      21%
                                                       13%           13%                                 14%
                                                                                                                                                           10%
   CE     2016     2017      2018      Business Construction       Consumer    Energy,      Financial      Life    Manufacturing   Other   Public Sector Technology,
                                    & Professional & Real Estate    Business   Utilities,   Services    Sciences                                            Media,
                                       Services                                Mining                                                                 Telecommunications

                                                                     43%                                                                                    42%

          22%                                                                                            21%                       23%
                             19%                       15%                                                             13%                    14%
                   13%
                                         5%
balance
Net

                                                                                 -4%          -4%

     Decrease    No change   Increase      Net balance

                                                                                                                                                                           47
Balancing optimism with risk aversion | Central Europe CFO Survey 2018

CAPEX is set to be at least
the same as last year
The proportion of CFOs expecting their                  industries, where between 50% and 55%
companies to increase their capital                     expect capital expenditure to rise.
expenditure in the next year has decreased
by 5 pp, from 49% to 44%. Again, only                   The most negative views are expressed
a small fraction of respondents (13%)                   by CFOs from Business & Professional
expects CAPEX to fall in 2018.                          Services companies, where 27%
                                                        of respondents expect their companies’
Attitudes are most optimistic among CFOs                CAPEX to decrease in the next year.
from the Financial Services, Consumer
Business and Energy, Utilities, Mining

In your view, how are capital expenditures (CAPEX) for your company likely to change over the next twelve months?

                                         18%
                                                                                                          29%
                                                        35%
          41%                                                                                                                       38%
                              44%                                                                                       45%                                 46%
                    49%                                               51%                      50%
                                                                                 55%                                                           57%

                                         55%

                                                        46%                                               57%
          46%                                                                                                                       50%
                              43%                                                                                       42%
                    39%                                                                       38%                                                           44%
                                                                      40%        34%
                                                                                                                                               43%

                                         27%
                                                        20%
          14%       13%       13%                                                             13%         14%           13%         12%
                                                                       9%        11%                                                                        10%
   CE     2016     2017       2018      Business Construction       Consumer    Energy,      Financial      Life    Manufacturing   Other   Public Sector Technology,
                                     & Professional & Real Estate    Business   Utilities,   Services    Sciences                                            Media,
                                        Services                                Mining                                                                 Telecommunications

                                                                                                                                               57%
                                                                      41%         45%
                                                                                               38%                                                           36%
                   36%        32%                                                                                       32%
          27%                                                                                                                       27%
                                                        15%                                               14%
balance
Net

                                         -9%

     Decrease    No change    Increase      Net balance

48
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