Attitudes to cybercrime and fraud during - COVID-19 August 2020 - Ipsos
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Attitudes to cybercrime and fraud during COVID-19 lockdown August 2020
Public attitudes to the risk of cybercrime and fraud
Q. How much, if at all, do you personally feel at risk of each of the following?
Fairly at risk Very at risk % At risk
Someone accessing my online accounts without
44% 14% 58%
permission
My devices being infected with a computer virus or
41% 15% 57%
other malware
Someone accessing my personal devices without
39% 13% 52%
permission
Buying goods online that turn out to be fake or
37% 13% 50%
counterfeit
Money being stolen from my bank account 34% 11% 45%
Being tricked or deceived out of giving or donating
23% 8% 30%
money or goods to an organisation or person
Base: 1,064 adults aged 18-75 in Great Britain; Fieldwork dates: 12-15 June 2020
2 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicPublic attitudes to the risk of cybercrime and fraud since
lockdown was announced
Q. Since the Prime Minister announced lockdown due to the Coronavirus on March 23rd, do you
personally feel more at risk or less at risk from the following things compared with before lockdown,
or has it made no difference?
% I feel more at risk now
Buying goods online that turn out to be fake or
22%
counterfeit
Someone accessing my online accounts without
20%
permission
My devices being infected with a computer virus or
19%
other malware
Someone accessing my personal devices without
18%
permission
Being tricked or deceived out of giving or donating
18%
money or goods to an organisation or person
Money being stolen from my bank account 17%
Base: 1,064 adults aged 18-75 in Great Britain; Fieldwork dates: 12-15 June 2020
3 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicConfidence in government & its law enforcement agencies
Q. How confident, if at all, are you in the ability of the Government and its law enforcement agencies
(such as the police or National Crime Agency) to protect you from fraud and cyber crime?
% confident
8%
Very confident 5% Age 18-24 66%
9%
Fairly confident 25-34 61%
Not very confident 52% 35-44 43%
Confident
Not at all confident 34% 44%
45-54 54%
Don't know
55-64 50%
65-75 41%
Base: 1,064 adults aged 18-75 in Great Britain; Fieldwork dates: 12-15 June 2020
4 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicCyber-secure behaviours since lockdown
Q. Since the Prime Minister announced lockdown due to the Coronavirus on March 23rd, which, if any,
of the following have you done?
Installed the latest software and app updates for my devices 27%
Checked if a company is genuine before sending a payment or information 26%
Reported any suspicious emails by hitting the Spam or ‘report phishing’
button 21%
Updated any account password with a stronger alternative 21%
Backed up my most important data 19%
Changed password of main email account to be strong and separate from
other accounts 18%
Turned on Two-Factor Authentication (2FA) for an online account 14%
Installed anti-virus software or apps on my devices 14%
I have not done any of these since lockdown was announced 35%
Don't know 4%
Base: 1,064 adults aged 18-75 in Great Britain; Fieldwork dates: 12-15 June 2020
5 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicBehaviours adopted/taken as a direct result of feeling more at risk
because of the coronavirus crisis
Q. And for each of the following, is it something you have started doing as a direct result of feeling
more at risk because of the coronavirus crisis, or would you have done them anyway/were already
doing them before the coronavirus lockdown?
% did this/have started doing this as a result of feeling more at risk
Updated any account password with a stronger alternative 36%
Changed the password of my main email account to be strong and separate
from all other accounts 33%
Turned on Two-Factor Authentication (2FA) for an online account 29%
Backed up my most important data 27%
Checked if a company is genuine before sending a payment or information 24%
Reported any suspicious emails by hitting the Spam or ‘report phishing’ button 22%
Installed anti-virus software or apps on my devices 20%
Installed the latest software and app updates for my devices 13%
Base: All adults who have taken cyber-security steps since lockdown in Great Britain (c.200 per behaviour); Fieldwork dates: 12-15 June 2020
6 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicFraudulent emails, texts or calls since lockdown was announced
Q. Since the Prime Minister announced lockdown due to the Coronavirus on March 23rd, have you
personally received emails, text messages or calls about any of the following, that you believe to be
fraudulent?
Senders/callers offering investment or money-making opportunities 18%
Senders/callers impersonating a government department or other public
service 18%
The sale of face masks, personal protective equipment (PPE) or
coronavirus testing kits online 13%
Senders/callers collecting donations for a coronavirus vaccine or to help
the NHS 9%
Requests for money for services related to coronavirus 9%
None of these 54%
Don't know 6%
Refused 1%
Base: 1,064 adults aged 18-75 in Great Britain; Fieldwork dates: 12-15 June 2020
7 © Ipsos | Cyber and Fraud | June 2020 | Version 1 | PublicJune 2020 For more information James Stannard Associate Director james.stannard@ipsos.com
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