ARENA VILLAGE HANDBOOK 2020/21 - www.leedsbeckett.ac.uk/accommodation - Leeds Beckett University
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
ARENA VILLAGE HANDBOOK 2020/21 www.leedsbeckett.ac.uk/accommodation
WELCOME 2 RESPECTING THOSE AROUND YOU
AND YOUR NEW HOME 14
CONTENTS
Working together 3
Halls Management Team 3 Communication, consideration and
compromise 14
Our University Accommodation and
Residential Services Team 3 Room swap 15
Behaviour/unacceptable conduct 15
MOVING IN 4
Collecting keys 4 IT’LL FLY BY… 17
Inventory forms 4 Moving out 17
Services 4 Returning keys 18
Tenancy agreement 5
Deposit deductions 18
Internet 5
Insurance 5 Staying with us? 18
Facebook 6 Post (forwarding) 18
Feedback 18
MONEY MATTERS 7
Complaints 19
Deposit 7
Guarantors 7 INFORMATION 20
Rent payments 7 Inventory 21
Cancellations 8 Damage charge sheet 21
Leaving residences early 8 Useful numbers 21
Financial troubles 8 Addresses for
residential accommodation 21
YOUR HOME AWAY FROM HOME 9
Maintenance and repairs 9
Living in a safe environment 11
Your welfare 11
Your responsibilities 12
Leaving for the holidays 13
Parking 13
Post 13
PHOTO CREDIT: BRIAN CLECKNER
Cycle storage 13
Please note the information in this guide is correct at the time of printing.
The University may need to make changes from time to time, so you should always
check that the accommodation meets your needs before finalising your booking.
WORKING TOGETHER The Residence Life Advisor Team is
WELCOME Our University and the Halls Management
work together to make your student
experience a positive one. Although the
responsible for the welfare and pastoral
care of students living in residences. The
Residence Life Advisors, aim to promote a
harmonious living environment, enhance
University is your landlord, a managing your student experience, and ensure your
Welcome to Leeds Beckett agent operates the buildings on the wellbeing and safety.
residences. We are really excited University’s behalf.
All team members are dedicated,
that you may be joining us, and Halls Management work with the professional and well trained people
we hope to make your time with University to achieve a safe and who operate as a team to help you
us enjoyable. You are our priority comfortable home for you. solve any area of concern about your
accommodation.
- Leeds Beckett University HALLS MANAGEMENT TEAM
is dedicated to making your They will give advice, mediate, deal with
The Halls Management Team is emergencies or even just give time for
student experience with us one
responsible for the day to day running a chat. They have all been involved in
of the best! of your new home. The Halls Management University life in some shape or form and
We have a strong sense of Team is committed to dealing promptly understand the wide variety of issues
to maintenance requests, ensuring the faced by new students.
community in our residences, security of your home, and dealing with
and we look forward to getting to day to day requests. We have an active Res Life programme with
know you. Please don’t hesitate lots of events and activities organised for
You can contact any member of the team you to join in with.
to contact us if you have any in reception. There is a security provision
problems or concerns. 24 hours a day, 365 days a year — any out There’s also the opportunity to get even
of office issues/requests, please contact more involved in the residence community
This handbook will help answer the Security Team. by joining a team of fellow residents that
many of your questions, and are paid to help organise and run events
serve as a helpful guide in OUR UNIVERSITY ACCOMMODATION for their halls. If you are interested in this
making the decision about your AND RESIDENTIAL SERVICES TEAM opportunity look out for an email that will
be sent late August with more details.
accommodation. At our University we pride ourselves on
giving our students a warm welcome and
It contains important information a sense of community. To help achieve this
about your tenancy with the within our residences, the Accommodation
University and should be read in Team and the Residence Life Advisor Team
conjunction with the Standard work together to promote and enhance a
positive student experience.
Terms and Conditions of
Residence The Accommodation Team are on hand to
answer any of your questions related to the
application process for accommodation.
This team works hard to sell our
accommodation, supports students in the
accommodation application process, and
deals with all room allocations.
2 3
MOVING IN
COLLECTING KEYS TENANCY AGREEMENT INTERNET
You will be given information about collecting Before they take occupation, residents 100Mb Wi-Fi is provided to all flats
keys when the University makes an offer of of University accommodation must enter as part of your rent.
accommodation. If you lose your keys, you into a tenancy agreement, which is a
All students are bound by the
will be liable for the costs of replacement and legally binding contract between the
University’s Policy and Procedures
details of costs are available here. University and the resident. The tenancy
on the Appropriate Student Use of
agreement comprises 4 documents,
The University will also be entitled to charge University Electronic Information and
which are:
you the cost of replacing the locks. You will Communications Facilities and Services
need to show ID before being given access to 1. The Offer of Accommodation. and the University’s Regulations for
your room or a replacement set of keys, so be the Use of Institutional Learning and
2. T
he Standard Terms and Conditions
sure to carry it with you at all times when you Information Services Facilities and
of Residence.
leave the flat. You must not lend your keys to Institutional IT Facilities.
anyone nor have spare keys cut. 3. This Handbook.
The University may suspend internet
4. T
he Terms and Conditions of the access to your room if you contravene
INVENTORY FORMS Block Insurance Policy. these policies or whilst you are in
One of the first things you should do when serious breach of the terms of your
You should read all these documents
you arrive is to complete the online inventory tenancy agreement.
before accepting an offer of
emailed to you by CLV. It is really important
accommodation. Once you accept
to report any missing or damaged items,
an offer of accommodation, you
INSURANCE
or damage to the accommodation and its
have entered into a contract with the Your personal possessions are insured
fixtures within 48 hours of receiving your
University, and you will only be able to under the Block Halls Scheme and the
email. It is your responsibility to check both
cancel it in certain circumstances. If premium for the scheme is included
your bedroom and shared areas within your
you cancel before you move in, you may in the rent. If you need to make a
flat and bring any problems to the Halls
lose some or all of your deposit. If you claim please refer to the Terms and
Management’s attention. This is really
cancel after moving in, you will be liable Conditions to make sure the policy is
important in protecting your deposit.
to continue paying rent for the room until adequate for your needs.
the end of tenancy, unless a suitable
SERVICES replacement student is found .
If you have any items of high value, it
may be worth considering top- up cover.
The rent includes all utility charges and
Details of additional cover, and charges,
insurance of your personal possessions
are set out in the terms and conditions
(subject to terms in the policy). The University
of insurance.
is responsible for repair and maintenance
of the building, but may make a charge to
students who cause damage, or charge a
proportion of the cost of damage where
the perpetrator cannot be found but is, on
balance, likely to be a resident. The University
will clean the shared areas of the building,
but not the shared areas within a flat or
individual rooms — these areas are the
responsibility of the people who use them.
4 5
MONEY
FACEBOOK MATTERS
Join the Leeds Beckett Accommodation Facebook page
to keep up-to-date with everything that is happening in
our halls of residences. Stay connected with your fellow DEPOSIT
residents, and get in touch with your Residence Life Team.
You will have paid a £200 deposit when a room was allocated to you. The deposit is
held as security for any damages to the flat/room. The University will notify you if/
Like our page: Leeds Beckett Accommodation when it is going to make a deduction from your deposit.
GUARANTORS
All students living within University accommodation will be asked to provide
guarantor details. These details will need to be provided to the accommodation office
when you accept your resident tenancy contract with us.
The tenancy agreement will be between you and the University, and not the guarantor
and the University. The guarantor will only be contacted in instances where there may
be outstanding debt for rent or damages.
RENT PAYMENTS
Your tenancy agreement with the University makes you liable to pay rent. The amounts
and the due dates for payment are set out in the University’s offer of accommodation
which was sent to you. The preferred method of payment for rent is by direct debit and
you can set this up with us once you arrive. If your payment is late you may face one or
more of the following consequences:
• The University may charge you interest
• The University may sue you for the rent and interest
• The University may terminate your tenancy agreement on the grounds of non-
payment
If we sue you, a county court judgement (CCJ ) may be made against you. This could
make it very difficult for you to obtain credit cards, loans, mobile phone contracts, or
a new tenancy with us or any other landlord.
You should direct any queries about rent payments to the Incomes Office – Financial
Services, located in Queen Square House, Room 202, City Campus. Where a student
opts for early access to their room the University will issue an invoice for the
additional rent charge which must be paid within 7 days of the invoice date.
Those students who wish to extend their existing rental agreement beyond their
contract end date or new applicants who only wish to occupy accommodation for a
short stay will be issued with a specific invoice for this period. Terms of payment are
within 7 days of the invoice date unless otherwise agreed.
6 7
CANCELLATIONS
Cancellations are treated differently, depending when the cancellation
takes place.
YOUR HOME
AWAY FROM HOME
LEAVING RESIDENCES EARLY
If you decide to leave our residences early, please remember that when
you entered into your tenancy agreement, you made a legally binding
commitment to pay for the accommodation throughout the full letting
period.
You will be liable for this rent until the University or yourself can find MAINTENANCE AND REPAIRS
another student who is an acceptable replacement and who is not already
Whilst we aim to provide high quality
a university tenant. Please be aware that this can take time, or may not
accommodation, it is inevitable that repairs will be
happen at all, depending on the time of year you depart.
needed due to fair wear and tear. If anything in your
Only once someone else is committed to paying for your accommodation accommodation needs a repair, please report this
will you be eligible to a refund of any pre-payments you have made. as soon as possible on your Campus Living Villages
Portal or by completing a maintenance request
We will also deduct an administration and cleaning fee of £50 from your
form.
deposit or any refundable rent, to cover the costs the university incurs in
dealing with your application for release. Please put as much detail as possible in your
maintenance request. This helps maintenance staff
If you leave the University, you will not automatically be released from your
respond to your problem more effectively. Repair and
tenancy agreement. If you wish to terminate your tenancy agreement, you
maintenance requests are graded according to their
should apply emailing accommodation@leedsbeckett.ac.uk and they will
priority.
ask you to complete a Application for Rebate from Tenancy Form.
FINANCIAL TROUBLES
DELAY IN SUBMITTING MAINTENANCE
We do understand that students often have money worries. If this applies
to you, we urge you to discuss your concerns with someone. Contact our REQUEST
=
University Money and Advice Team for more information.
DELAY IN GETTING REPAIR
Again, the more information you give on the form, the
more accurately we can prioritise your request. The
response times for your residence are given on the next
page and are also provided by Halls Management at the
start of your tenancy.
If for any reason Halls Management cannot meet the
response time, they should try as soon as possible to
give you a timescale for your repair.
8 9
CATEGORISATION OF FAULTS/REPAIRS AND RESPONSE TIMES
TARGET
LIVING IN A SAFE BE RESPONSIBLE FOR YOUR
OWN SECURITY
PRIORITY DESCRIPTION RESPONSE TIME EXAMPLES
ENVIRONMENT • Always lock bedroom and flat doors
These would be any repairs required to As you start settling into your new home, • Do not pass your keys onto others
Within 24 hours
PRIORITY 1 Emergency repairs of a report of a
avoid danger to health, a risk to the safety of you’ll want to make sure you are living in • Don’t leave windows open whilst you are out
residents or serious damage to buildings or the safest possible environment. Here are a
defect residents belongings few helpful hints to ensure you do this: • Don’t allow someone to enter the building
after you at any time—even if you think
FIRE SAFETY they are a resident
Within five • Do not tamper with the fire prevention or • Let someone know where you’re going, and
These would be any repairs which materially
working days of protection equipment provided—this is when you’re expected back
PRIORITY 2 Urgent repairs affect the comfort or convenience of the
the report of the fitted for your safety, and tampering with
residents As a student of the University, you agree to
defect this is illegal and a breach of the standard comply with the University Health and Safety
terms and conditions of residence and Policy.
the Student Code of Conduct. Tampering
These would be anything minor that does with any fire equipment is taken extremely
Within 28 days not affect useability of an item/room, so seriously by the University and Halls
PRIORITY 3 Non-urgent repairs of the report of
a defect
could be painting works, minor joinery
works, or a cooker hood extract bulb being
Management YOUR WELFARE
out. • If you have a fire in your flat, and have used
your fire protection equipment as a result, DOCTORS AND DENTISTS
you must report this straight away to the Registration with a doctor and a dentist is
When you report a repair, maintenance staff will be entitled to enter your accommodation to Out of Hours Team—within 24 hours of the recommended - you never know when you
carry out the work, and Halls Management will give them access if you are not there. incident might need them. A list of local doctors
• Make sure any electrical appliances that is available from reception. Contact your
you bring to the residence are safe and Residence Life Team on site for further
carry the appropriate British Standard information.
number/Kite mark or CE mark If you are diagnosed as having a contagious
• Never deep fry—whether in a chip pan, or reportable disease, you must inform
sauce pan, or deep fat fryer—the risk of the Halls Management Team and/or
fire is far too serious our University’s Residence Life Team
immediately for advice.
• Never use candles or incense
• Do not smoke inside the building— ACCIDENT REPORTING
designated smoking areas are provided If there is an accident at the residence
on site. As a student at the University involving you or someone visiting you,
you must at all times comply with the and an injury occurs, please tell us by
University’s No Smoking Policy in all parts completing a short incident report form,
of the residence available from reception. If you need to call
• No additional heaters are allowed in an ambulance either for yourself or one of
the residence your flat mates, please ensure that once you
have called for the ambulance, you then ring
• Do not bring items prohibited by the Reception/the Out of Hours Team and advise
tenancy agreement (replica weapons, them that an ambulance will be coming to
candles, shisha pipes)—The University or site.
Halls Management may confiscate an item
10 which presents a health and safety hazard 11
YOUR COMMUNAL DAMAGE
You will be responsible for the cost of
MAKING CHANGES TO YOUR ROOM
The standard terms and conditions of
PARKING
There is no car parking available on site
RESPONSIBILITIES repairing or replacing any item you
damage, and a proportion of any shared
residence do not allow you to make
alterations to your room. Please don’t
at Arena Village. We encourage those who
have cars to leave them at home. You will
We expect that from the day you arrive areas or their contents that are damaged, redecorate it, put up shelves, fix aerials have no problem getting around Leeds -
until the day you leave, you will take unless we can find out who the culprit is or satellite dishes, alter the wiring or excellent public transport and cheap taxis
good care of your new home—Here are plumbing, put additional locks on your make for an easy commute to university
a few things to remember. PARTIES door or make any other alterations. If and places around Leeds.
you do, you will be liable for the costs
CLEANING There are obvious risks associated of putting the room back to its original CYCLE STORAGE
with having a party within your flat— condition.
You are responsible for cleaning your damage is more likely to occur, any Cycle storage is available. We recommend
own rooms, and sharing the cleaning of costs incurred due to your party will be We have a range of rooms that are that you keep your bike securely chained in
the rest of the flat with your flatmates. charged back to you, and any guests are already adapted for use by students when not in use. Contact reception to have
The University arranges cleaning for with disabilities so please discuss your the fob activated for use of the bike store.
your responsibility. It is worth checking
the areas of residence outside flats and requirements with us.
with Halls Management about particular
provides mops, buckets and brushes
restrictions on parties at your residence. Feel free to fix posters by using non-
LEAVING FOR THE HOLIDAYS
for students to use within their flats. If
marking sticky stuff. If your posters Your tenancy agreement is for a
the flat is not cleaned to a reasonable We discourage advertising parties
leave marks on the walls or furniture continuous period, so there is no need
standard the University or Halls publicly—especially on the internet, as
you could be charged for redecoration or for you to leave during the Christmas and
Management will notify you and give you will be responsible for everyone at
replacement costs. Easter vacations if you don’t want/need to.
you a reasonable opportunity to bring your party. Don’t invite anyone whom you
You are required to leave on the last day
the accommodation up to scratch. If on don’t know. Please do not remove furniture from
of your tenancy, and because it is not an
a re-inspection the accommodation is your bedroom or flat. Again you could be
assured shorthold tenancy, no notice to
still below the required standard, the TV LICENCE charged for the replacement of this.
quit is required to bring it to an end. If you
University will be entitled to engage
Should you choose to bring a TV for the are likely to need accommodation during
professional cleaners and recharge the CONFISCATED ITEMS the summer vacation, you should contact
cost to you. The cost of cleaning shared communal area of your flat, it is your
responsibility (jointly with the other The University has the right to confiscate the Accommodation Office, who may be
areas will be divided equally among the items which are unlawful, or which
students) to attain a valid TV licence if you able to help you.
students using them. present a serious or persistent risk to the
choose to watch it.
health, safety or welfare of the student or
INSPECTIONS If you also have and watch a TV in your other people. In many cases the university
The University arranges inspections 3 bedroom or watch and download BBC and Halls Management will warn the
times a year on average. If you are not programmes on iPlayer (live, catch up student that the item is not permitted and
complying with your tenancy agreement, and on demand), you will be responsible ask them to remove it.
the frequency of the inspections can for attaining an additional TV licence for
be increased. The University or Halls that space. POST
Management will give at least 7 days
The University will arrange for licences Each flat has it’s own lockable post box
notice before an inspection and it is your
for televisions in any common rooms and you will be given access details
responsibility to make sure your bedroom
which are not within a flat. Failure to have on arrival. Please note that Royal Mail
and flat are in the condition that your
a current television licence could mean deliver all letters into these post boxes
tenancy agreement requires.
you would be liable for prosecution. directly. Other carriers or large packages
will be signed for at the reception, which
LAUNDRY are collectible during office hours. You
You are responsible for doing your own will need to check at the reception for
laundry. Laundry facilities are available deliveries.
on site. You can find more information
12 about this upon arrival. 13
RESPECTING THOSE
We have found that with the introduction guests to stay. When you bring or invite a
of the “Flat Agreement” by the Residence guest to the residence, you are responsible
Life Team, many inter-tenant disputes for your guests at all times, awake or
have been resolved more successfully. asleep, until they leave the residence.
AROUND YOU &
You will find a flat agreement in your
kitchen upon arrival, and we encourage ROOM SWAP
all flatmates to complete this together If you want to swap rooms with someone
YOUR NEW HOME
within the first week. By completing this else, or move to a different room, you
agreement and having an open discussion, should first discuss your request with a
you will learn a lot about the people member of the Residence Life Team. A
you will live with, but more importantly Residence Life Advisor will discuss with
this will give you a foundation of what is you why you want to move, availability of
Living with others isn’t always as easy as you might think.
expected of each other within the flat. rooms, and what your preferences are.
Each student has different expectations of university and what they
We cannot always guarantee a successful
hope to gain from their experience within residences. We hope to work NOISE move, but everything will be done to try
together with you to provide a positive experience for all. We all understand that students like to and accommodate your request. If the
celebrate and enjoy themselves, but it Residence Life Advisor authorises your
is important to remember the impact move, you will need to pay a charge to
your behaviour may have on others cover the additional administration,
COMMUNICATION, around you. If you plan on having a party,
or a gathering, be considerate of your
inspection, and cleaning costs which the
transfer involves.
CONSIDERATION AND flatmates and let them know. As a general
COMPROMISE rule, quiet hours operate from 11:00 pm to STUDENT CODE OF CONDUCT
7:00 am Sunday to Thursday and between The Student Code of Conduct applies to
INTER-TENANT DISPUTES midnight and 8:00 am on Friday and all our students, whether they live in our
Saturday nights. accommodation or not. The aim of the Code
It can take a while to settle into
new surroundings, living with Please keep in mind that not everyone will is to prevent the behaviour of individual
people you don’t know very well, be on the same schedule. Just because students from harming other students,
and it can be stressful having you don’t have early morning lectures, that causing damage to property, or interfering
to fend for yourself. Arguments doesn’t mean nobody else does. Please with the work of the university. You must
can flare up quickly sometimes, ensure you aren’t disturbing those around comply with the Code as well as the terms of
but it is important to remember you who are trying to study or sleep. your tenancy agreement.
that they are just arguments and Noise can cause serious distress, and in The university has the power to fine students
keep them in perspective. some instances excessive and constant for breaches of the Code. This is in addition
noise can ruin a student’s experience to any action that may be taken against you
During your period in residence,
within halls. If you are struggling with for breaches of your tenancy agreement.
you may find that you have
a constant noise issue, please don’t Examples of fines are set out in the table
some issues with some of your
hesitate to contact the Residence Life below. No allowances will be made for
flatmates. If/when issues arise
Team about this, or call the emergency students who were under the influence of
in flats, we firstly recommend
24 hour security number at the time the any substance, including alcohol, at the time
that you try and solve them
noise is occurring. The security number a breach of the Code occurred. Aggression
yourselves. If you are finding
for your site is detailed at the back of this will be treated as an aggravating factor and
it hard to deal with amongst
handbook under useful numbers. may lead to a more serious sanction than
yourselves, the Residence Life
the ones shown in the table below.
Team can act as mediators, GUESTS
offer guidance, and simply give For serious or persistent breaches of the
Occasional overnight guests are allowed,
suggestions on how to try and tenancy agreement and/or of the Code, the
however we do not allow long-term
resolve your dispute. university may take action to terminate your
guests. Be considerate of your flat mates
tenancy agreement.
and let them know if/when you may have
14 15
BEHAVIOUR
IMPAIRING FIRE SAFETY
EXAMPLE OF SANCTIONS
IT’LL FLY BY…
• Tampering with smoke/heat detectors • Maximum fine of £100 The year is over and it’s time to
• Smoking in a non designated area • Maximum fine of £100 wrap up some loose ends.
• Tampering with a fire blanket • Warning + damage costs
• Deliberately activating a fire alarm • Maximum fine of £100 MOVING OUT
• Unattended cooking • Maximum fine of £100 At the end of tenancy, it is important that
• Causing a fire • Maximum fine of £500 you leave your room in the same condition
as you found it. The University is entitled
to charge for the proper and reasonable
DAMAGE TO PROPERTY
costs of clearing and cleaning your room
• Damage to furniture and fittings • Warning
if you do not leave it in the condition
• Serious damage to property fittings • Maximum fine of £500
required by the tenancy agreement, so
• Vandalism • Maximum fine of £100 save yourself money by doing it properly
• Jumping in lifts • Warning yourself.
If you leave any valuables behind by
OFFENSIVE/ABUSIVE BEHAVIOUR accident, we will try to make contact with
• Maximum fine of £100 you to arrange for you to collect the item,
• Use of inappropriate language
which you must do within two weeks of the
• Use of discriminatory language • Maximum fine of £500
end of tenancy.
• Harassment/bullying • Maximum fine of £500
If you want us to forward it to you, this will
be at your own risk and we may require
VIOLENT BEHAVIOUR you to pay the postal charges before
• Maximum fine of £500 agreeing to send the item to you.
• Aggression towards staff/students
• Possession of a weapon • Maximum fine of £500 If we cannot contact you, if you have not
• Fighting • Maximum fine of £500 collected it or sent postage costs to us
• Maximum fine of £500 within two weeks of the end of tenancy, we
• Threatening behaviour
may dispose of the item by what seems
to us to be the most appropriate means,
DISHONEST BEHAVIOUR which may include giving it to charity or, if
• Theft • Fine of up to £100 you owe us money, selling it and using the
• Lying to a staff member • Fine of up to £100 proceeds towards payment of your debt.
• Obstructing a staff members duties • Fine of up to £100 We will dispose of items which are not of
obvious value, including clothing, without
contacting you.
ANTI-SOCIAL BEHAVIOUR
• Unacceptable levels of noise • Warning
(music/shouting)
• Possession or use of illegal drugs or • Maximum fine of £500, potential legal
new psychoactive substances action
16 17RETURNING KEYS
Please return your keys to the main
reception office at your residence, on
STAYING WITH US?
If you decide you want to stay with us for
another year, be sure to contact the
COMPLAINTS
If you have a complaint about the facilities
or before the last day of your tenancy. If Accommodation Office in good time
keys need to be recut so that we can re-let about re-applying and they will provide management of your accommodation, please write to:
the room, we will pass the cost on to you, you with the necessary details and Halls Manager
together with a reasonable charge to cover application deadline. Arena Village
our administration costs. Jacob Street
This charge will be deducted from your
POST (FORWARDING) Leeds LS2 8BR
deposit. When you return your keys, you will Please remember that neither the
be given a receipt. We recommend you keep University nor Halls Management are If you have a complaint about charges or deductions
this receipt for a few weeks, just in case there responsible for forwarding or redirecting made from your deposit you must put your complaint
is any query. any post after you leave your residence. in writing within four weeks of the end of your tenancy
Please make sure you redirect all to:
DEPOSIT DEDUCTIONS your post before leaving at the end of
Accommodation Bonds
Deposits are returned to students after your tenancy. The Royal Mail offers a
Leeds Beckett University
all keys/cards/fobs have been returned service for redirecting mail—details are
and the final room inspection has taken available from the Post Office. Email: accommodationbond@leedsbeckett.ac.uk
place. The University aims to process
your deposit within 28 days of the end of FEEDBACK If you have a complaint about a member of the Residence
the tenancy, but sometimes this process We welcome any comments, suggestions, Life Team not dealing with an issue, please put your
can take longer. or complaints from students within complaint in writing to:
Deposit deductions can be made to residences. Accommodation and Residential Services Manager
compensate the University for breaches Please help us continue to improve our Leeds Beckett University
of your tenancy agreement. These service, and email any feedback you have
include: about your stay to leeds@clvuk.com. Email: accommodation@leedsbeckett.ac.uk
• Lost/replacement keys This will help us to improve our services
year after year! If you have a query about your residential agreement or
• Damage caused to your room/shared
room allocation, please contact the Accommodation and
areas within flat/communal areas
Residential Services either by telephone or in writing:
within property by you or your guest
Accommodation and Residential Services
• Your bedroom/flat is left unclean
Tel: 0113 812 5972
• Rubbish is left within your room/flat
Email: accommodation@leedsbeckett.ac.uk
If you leave your bedroom and flat in a
similar condition to the way in which you
found it upon your arrival then you should
have no worries!
18 19INVENTORY
Please see a copy of your Residence Inventory here.
INFORMATION DAMAGE CHARGES
Please see a copy of your Residence Charge List here.
The charge list is supplied to you, as part of this resident handbook, so that you are fully
aware at the point of signing your tenancy agreement what the potential costs are for
replacement or damaged items.
USEFUL NUMBERS
Ambulance, Police, Fire Services 999 (for Emergencies)
Accommodation and Residential Services 0113 812 5972
Student Hub 0113 812 3000
Student Wellbeing Team 0113 812 8507
Student Money Support and Advice 0113 812 5593
Students’ Union Advice Service 0113 812 8400
Incomes Section 0113 812 5953
International Students Advice 0113 812 5735
Disability Advice Team 0113 812 5831
Leeds Beckett Security (Headingley Campus) 0113 812 3165
Leeds Beckett Security (City Campus) 0113 812 3154
Arena Village Reception 0113 887 0140
Arena Village Emergency Security 07921 897 498
The University’s full postal address is:
Leeds Beckett University
Calverley Street
Leeds
LS1 3HE
ADDRESSES FOR RESIDENTIAL ACCOMMODATION
Arena Village
Jacob Street
Leeds LS2 8BR
20 21
PHOTO CREDIT: BRIAN CLECKNERCONTACT DETAILS Accommodation and Residential Services Tel: +44 (0)113 812 5972 Email: accommodation@leedsbeckett.ac.uk www.leedsbeckett.ac.uk/accommodation
You can also read
