AIB Holiday Travel Insurance - Policy Document
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Contents 04 Key benefits 05 The information you provide 05 Important information about COVID-19 06 PART I 06 1.1 Definitions 08 1.2 Holidays covered 09 1.3 Holidays not covered 09 1.4 Persons insured 10 1.5 When cover operates for a holiday 10 1.6 Claims conditions 10 1.7 Making a claim 11 1.8 Health declaration 12 PART II 12 1. Medical emergency and referral services 13 2. Non-insured facilitation services 15 PART III 15 Section 1. Cancellation, curtailment or rearrangement 16 Section 2. Travel delay 17 Section 3. Missed departure 17 Section 4. Compassionate return 18 Section 5. Pet care 18 Section 6. Personal accident 19 Section 7. Medical and additional expenses 21 Section 8. Hospital benefit 21 Section 9. Personal property 24 Section 10. Money 25 Section 11. Loss of passport / driving license expenses 26 Section 12. Hijack 26 Section 13. Personal liability 28 Section 14. Overseas legal advice and expenses 31 Section 15. Winter sports 32 Section 16. Car Hire Excess Cover 35 PART IV 35 4.1 General exclusions 37 4.2 General conditions 38 4.3 Claim provisions 39 4.4 Ending or changing your cover 40 4.5 Automatic ending of cover 41 Complaints procedures 41 European Online Dispute Resolution Platform
Welcome to your AIB Holiday Travel Insurance PLEASE NOTE: Terms in bold have meanings given to them in the Definitions Sections which appear in Parts I and III of the Policy. AIB Holiday Travel Insurance This is Your Holiday Travel Insurance Policy which, together with Your Policy Schedule and the information supplied in Your application, is a contract between You and Us. Please check both carefully to be sure that cover meets Your needs. If You have any questions, please contact Us on 1800 242467. In return for payment of the premium, We agree to insure the You during the Period of Insurance in the manner and to the extent provided, and subject to the Policy Terms, Conditions and Exclusions. The Policy Schedule shows the cover You have chosen and the Policy Document shows the most We will pay for each benefit. Michael Delaney Head of General Insurance AIB Insurance Services Limited AIB | Holiday Travel Insurance | 06/21 3
Key benefits This is a summary table of cover and full terms and conditions are contained in the policy wording. Section Benefit Amounts / Limit of Liability Excess applicable per person applicable per person 1. Cancellation, Curtailment Up to: €3,000 €65 & Rearrangement 2. Travel Delay For the first full 12 hours delay : €25 (Holidays Abroad Only) For each subsequent full 12 hours delay : €10 Up to : €150 Nil 3. Missed Departure Up to : €500 €65 (Holidays Abroad Only) 4. Compassionate return Up to €300 Nil 5. Pet Care Fees - Up to : €150 Nil (Holidays Abroad Only) 6. Personal Accident If you are aged If you are aged under 16* 16* or over 1. Death; or €2,500 €30,000 2. Loss of sight; or €2,500 €30,000 Nil 3. Loss of limb; or €2,500 €30,000 4. Permanent total disability €2,500 €30,000 *at the time of the physical injury 7. Medical and Additional 1. A. Medical expenses : Unlimited €65 Expenses B. Emergency repatriation expenses : Unlimited (Holidays Abroad Only) 2. Accompanying traveller expenses : Unlimited €65 3. Cremation, burial or transportation charges up to: €10,000 €65 4. Emergency dental treatment up to : €300 €65 8. Hospital Benefit €25 for each full 24 hours you remain a €500 Nil (Holidays Abroad Only) hospital in patient, up to : 9. Personal Property 1. Loss, damage or theft €65 Repair and replacement costs – up to : €500 Single article limit : €250 Valuables in total : €250 2. Delayed baggage – up to : €100 Nil 3. mobility aid lost / damaged: €500 4. Essential Medication Courier Costs – up to : €300 10. Money Money If you are aged under 16*in total – up to : €50 If you are aged 16* or over in total – up to : €500 €65 *at the time of loss or theft 11. Loss of Passport/Driving Up to : €500 Nil Licence Expenses 4 AIB | Holiday Travel Insurance | 06/21
Section Benefit Amounts / Limit of Liability Excess applicable per person applicable per person 12. Hijack €50 for each full 24 hours you are held hostage €500 Nil (Holidays Abroad Only) – up to : 13. Personal Liability Up to : €2,500,000 Nil 14. Overseas Legal Advice & Expenses Up to : €30,000 Nil (Holidays Abroad Only) Important information about of assets, claims history) where this is COVID-19 relevant to the risk We are insuring, This Policy does not cover and We will services We are providing or to a claim not (under any sections) pay for Claims You are reporting. of any kind directly or indirectly arising from, relating to or in any way connected We are part of a global group, and Your with the Coronavirus Disease 19 (COVID- personal information may be shared with 19) (or any mutation or variation thereof) Our group companies in other countries and / or its outbreak. This exclusion as required to provide coverage under applies to all sections of cover except Your policy or to store Your information. for Section 7 – Medical Expenses and We also use a number of trusted service Repatriation provided You are not providers, who will also have access to travelling in, to or through any area to Your personal information subject to which the Department of Foreign Affairs Our instructions and control. has allocated a security status of ‘Avoid non-essential travel’ or ‘Do not travel’. To You have a number of rights in the extent that any term or condition in relation to Your personal information, the Policy may be inconsistent with this including rights of access and, in certain exclusion, this exclusion shall prevail. circumstances, erasure. This section represents a condensed The information You provide explanation of how We use Your personal We use personal information which information. For more information, We You supply to Us in order to write and strongly recommend You read Our user- administer this Policy, including any friendly Master Privacy Policy, available claims arising from it. here: https://www.chubb.com/ie-en/ footer/privacy-policy.aspx. You can This information will include basic contact ask Us for a paper copy of the Privacy details such as Your name, address, and Policy at any time, by contacting Us at policy number, but may also include mailto:dataprotectionoffice.europe@ more detailed information about You chubb.com. (for example,Your age, health, details AIB | Holiday Travel Insurance | 06/21 5
PART I a) under 18 years old (or under 23 years old if still in full-time education) on the 1.1 Definitions date You purchase cover; and The following words and phrases will b) dependent on You or Your Partner always have the same special meaning even if he or she does not live with wherever they appear in the Policy in either of You; and bold type and starting with a capital c) unmarried. letter. Additional Definitions appear in specific sections or Part III. Chubb Assistance The third Party provider with whom We € have contracted to provide; euro a) The telephone advice, information and counselling services; and or Abroad b) the travel assistance and emergency outside Ireland. medical and repatriation services. Accident Claim(s) a sudden identifiable violent external single loss or a series of losses Due To event that happens by chance and which one cause covered by this Policy. could not be expected; or, unavoidable exposure to severe weather conditions. Doctor a Doctor or specialist, registered or Cancellation, Curtailment and licensed to practise medicine under the Rearrangement Costs laws of the country in which they practise costs for unused travel and/or who is neither: accommodation (including ski hire, ski 1. a Person Insured; or school and ski lift passes) which a Person 2. a relative of a Person Insured unless Insured has paid or is contracted to pay approved by Us. and which cannot be recovered from any other source. Curtailment costs Due To include reasonable additional travel and directly or indirectly caused by, arising or accommodation expenses provided that: resulting from, in connection with. a) such travel is of a standard no greater than the class of transport on the Europe outbound journey; and Andorra, Austria, Belarus, Belgium, b) the standard of accommodation is not Bosnia-Herzegovina, Bulgaria, Canary superior to that of the Journey. Islands, Channel Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Child, Children France, Germany, Greece, Hungary, Your offspring and the offspring of Your Iceland, Ireland (annual cover only) Partner, extending to include a step child Isle of Man, Italy, Latvia, Liechtenstein, or children and a legally adopted child or Lithuania, Luxembourg, Macedonia, children, each of whom must be: Madeira, Mediterranean Islands 6 AIB | Holiday Travel Insurance | 06/21
(including Majorca, Menorca, Ibiza, son-in-law, daughter-in-law, sister-in- Corsica, Sardinia, Sicily, Malta, Gozo, law, brother-in-law, aunt, uncle, nephew, Crete, Rhodes and other Greek Islands, niece or anyone noted as next of kin on Republic of Cyprus), Moldova, Monaco, any legal document. Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation Ireland; Irish (West of Urals), Serbia and Montenegro, the island of Ireland and its islands except Slovakia, Slovenia, Spain, Sweden, Northern Ireland; pertaining to Ireland. Switzerland, Tunisia, Turkey, Ukraine, United Kingdom and Vatican City. Parent or Legal Guardian Albania, although in Europe, is excluded. A person with parental responsibility,or a legal guardian, both being in accordance Excess with Irish Law. the first €65 of any Claim which each Person Insured must pay except for; Partner a) a loss of deposit only Claim when the a. Your spouse; or Excess is the first €10 of any Claim; or b. someone of either sex with whom b) a Claim for medical and additional You have been living with for 3 expenses in European Union months as though they were Your countries when there is no Excess spouse or civil partner. where a reduction is obtained using a European Health Insurance Card. Period of Insurance Annual multi-trip Hijack period of cover between and inclusive of the unlawful seizure or taking control of the dates shown as Effective From: and an aircraft or other means of transport in To: on the Policy Schedule commencing which the Person Insured is travelling as at 00.01 or any later time the Policy a passenger. Schedule is issued on the earlier date shown and finishing at 24.00 on the later Hijackers date shown. the perpetrators of a Hijack. Single trip Holiday, Holidays period of cover commencing at 00.01 trip(s) devoted entirely to pleasure, rest, or any later time the Policy Schedule is or relaxation, where travel begins and issued and ending either when You arrive ends in Ireland. at Your return destination in Ireland, or at the end of the trip duration shown Immediate Family Member on Your Policy Schedule, whichever is Your Partner or fiancé(e) or Your or Your sooner. Dates refer to Local Standard Partner’s child (including fostered and Time at Your address as shown in the adopted children), brother, sister, parent, Policy Schedule. grand-parent, grandchild, stepbrother, step-sister, step-parent, parent-in-law, AIB | Holiday Travel Insurance | 06/21 7
Person(s) Insured Travelling Companions You, Your Partner and Child(ren) if they friends, associates or companions are shown as insured on the Policy accompanying You on a Holiday. Schedule. War Public Transport armed conflict between nations, invasion, an air, land or water vehicle operated act of foreign enemy, civil war, hostilities under licence for the transport of fare- (whether war be declared or not), paying passengers. rebellion, revolution, insurrection, military or usurped power. Rearrangement Costs In the event of a Cancellation of a We, Us, Our Holiday(s), the additional costs incurred in Chubb European Group SE; of or excess of the Cancellation costs which a pertaining to Chubb European Group SE. Person Insured has paid or is contracted to pay in re-arranging a Holiday(s). Winter Sports Rearrangement costs include reasonable skiing on-piste, and off-piste when additional travel and accommodation accompanied by or under the instruction expenses provided that: of a qualified local guide, tobogganing, a) such travel is of a standard no greater snow boarding and ice skating (other than the class of transport on the than on an indoor rink) but excluding outbound journey; and competitive winter sports (including, b) the standard of accommodation is but not limited to, ski or ski bob racing, not superior to that of the Holiday(s). mono skiing, ski jumping, ski boarding, The rearrangement of a Holiday(s) ice hockey, or the use of bobsleighs or has to booked and fully paid no later skeletons). than 6 months after the original date of Commencement of the Cancelled You; Your Holiday(s). the Policyholder shown in the Policy Schedule; of or pertaining to the Sedgwick Policyholder shown in the Policy Sedgwick Travel Claims, Merrion Hall Schedule. Strand Road, Sandymount, Dublin 4. Specially Designated List 1.2 Holidays covered means names of a person, entities, The type of Policy You have chosen, groups, corporate specified on a list single trip or annual multi-trip, is shown who are subject to as trade or economic on the Policy Schedule. sanctions or other such similar laws or regulations of the United States of A. Single trip Policy America , United Nations, European A single trip Policy covers a Holiday Union or United Kingdom. Abroad only, during the Period of Insurance. Winter Sports cover is 8 AIB | Holiday Travel Insurance | 06/21
included if shown as covered on the d. involving travel to areas where Policy Schedule. the Department of Foreign Affairs allocates a security status of ‘Avoid B. Annual multi-trip Policy non-essential travel’ or ‘Do not travel’. An annual multi-trip Policy covers all If You are not sure whether there is a Holidays during the Period of Insurance travel warning for Your destination, provided they meet the following please check their website www.dfa. conditions: ie. i. no individual Holiday Abroad continues for more than 31 consecutive days; and 1.4 Persons Insured ii. no more than 90 days in total are There is no insurance under the policy spent on Holidays Abroad in any unless all of the following conditions are Period of Insurance; and met: iii. each Holiday in Ireland includes at A. each Person Insured must be resident least 2 nights spent in accommodation in Ireland for a minimum of 180 days that is booked before the Holiday per calendar year; begins. B. Children travelling without You or iv. Up to 21 days Winter Sports cover is Your Partner will only be insured included in any Period of Insurance, under a family annual multi-trip Policy, if shown as covered on the Policy and then only if they are travelling: Schedule. i) in the company of an adult (i.e. someone not defined as a Child under this policy) You or Your 1.3 Holidays not covered Partner know, or on an organised We will not cover any Holiday school, college or university trip; a. which involves You travelling ii) as an unaccompanied minor on specifically to obtain medical, dental a scheduled air service which or cosmetic treatment; operates an unaccompanied minor b. when You have been advised not to scheme, and then only if they travel by Your Doctor or You have are travelling with the intention received a terminal prognosis; of joining, or being subsequently c. where, on the date it is booked joined by, another adult insured (or commencement of the Period under this Policy. of Insurance if later), You or Your Travelling Companion are aware of any reason why it might be cancelled or Curtailed, or any other circumstance that could reasonably be expected to result in a Claim under this Policy; AIB | Holiday Travel Insurance | 06/21 9
1.5 When cover operates for a 1.6 Claims Conditions Holiday We have the right to refuse to pay any Insurance cover for Cancellation Claim if: under Part III Section 3 – Cancellation, A. You make a fraudulent Curtailment and Rearrangement begins: misrepresentation when answering A. Annual Multi-Trip: when a Holiday Our questions. You have a duty to is booked, if this Policy is in force at answer honestly and with reasonable the time of booking (refer to Policy care all questions posed by Us; or schedule for dates of cover). B. the Claim is Due To any reason B. Single Trip: when You purchase this specified as not being covered in Your Policy. Policy Schedule under the Section C. Insurance under all other Sections entitled “Your declaration to us”. operates for a Holiday that takes place during the Period of Insurance and includes travel directly to and 1.7 Making a claim from the home of each Person A. Medical emergency only Insured provided the return home is Please contact Chubb Assistance on +353 completed within 24 hours of: (0)1 440 1762. See also Part II 1 and Part i. return to Ireland; or III Section 7 MEDICAL AND ADDITIONAL ii. departure from pre-booked EXPENSES. Contacting Us first may delay accommodation following a treatment. Holiday within Ireland which is covered under an annual multi-trip B. Other Claims Policy. Sedgwick Travel Claims If the return of a Person Insured from Merrion Hall a Holiday is unavoidably delayed Due Strand Road To a Claim, he or she will continue Sandymount to be insured without any additional Dublin 4 premium for the period of the delay. D. If there is a change to this Policy it T 1800 719 420 will begin on the Effective From date or +353 (0)1 440 1757 shown on the subsequent Policy F +353 (0)1 661 5249 Schedule that is issued to record the (09.00-17.00 Mon - Friday) change in cover. E travel@ie.sedgwick.com E. Dates refer to Local Standard Time at W https://aib.chubbinsured.com/ Your address as shown in the Policy Schedule. To make a Claim please phone or write to Sedgwick Travel Claims within 30 days of the incident, or as soon as possible afterwards and provide Your name, address and Policy number. You can print off and use a claim form from the Web Site at www.aib.ie/travel 10 AIB | Holiday Travel Insurance | 06/21
Reporting lost or stolen property in Your Policy Schedule under the section A. money, valuables or Personal Property entitled “Your Declaration to Us”. We You must notify the local Police within also told You that You need to be able to 24 hours of discovery and provide Us provide this confirmation before You book with a copy of their written report. any Holiday, and that if You can’t, You B. travellers’ cheques must contact Us. You must notify the local branch or agent of the issuing company. C. any property lost or stolen from a hotel You must notify the hotel management (in addition to the local Police). 1.8 Health Declaration Please read the following carefully as it may affect the cover We provide and Your ability to Claim under Your Policy. No person to be insured: i. is receiving or on a waiting list for treatment in a hospital or nursing home; ii. is waiting for investigation or referral, or the results of any investigation, medical treatment or surgical procedure, for any condition, whether diagnosed or undiagnosed iii. is choosing not to take prescribed medication, or the correct dose of prescribed medicine; iv. is travelling against the advice of a medically qualified Doctor; v. is travelling to obtain medical, dental or cosmetic treatment; vi. is travelling with a terminal condition; vii. is due to give birth within 12 weeks of the date the trip ends. At the time You applied for this Policy, You confirmed the above statements We asked You to confirm, and which appear AIB | Holiday Travel Insurance | 06/21 11
PART II A. Medical Referral provision of the names and addresses 1. Medical emergency and referral of local Doctors, hospitals, clinics and services dentists when consultation or treatment IMPORTANT: This is not Private Medical is required, arrangements for a Doctor Insurance. If You require medical to call, and, if necessary, for a Person treatment You must contact Chubb Insured to be admitted to hospital. Assistance immediately. If You do not do this, We may reject Your Claim or reduce B. Repatriation its payment. if the Doctor appointed by Chubb Assistance believes treatment in Ireland If You require medical treatment in is preferable, transfer will be arranged by Australia You must access the benefits regular scheduled transport services, or provided under the reciprocal health care by air or road ambulance services if more agreement between the Australian and urgent treatment and/or specialist care is Republic of Ireland governments. If You required during the journey. do not do this, We may reject Your Claim or reduce its payment. C. Payment of Bills If a Person Insured is admitted to hospital Chubb Assistance Abroad, the hospital or attending Medical Emergency and Referral / Doctor(s) will be contacted and payment Non-Insured Facilitation Services : of their fees up to the Policy limits will be guaranteed so a Person Insured does T +353 (0) 1 440 1762 not have to make the payment from their own funds. Assistance services are only available during a Holiday Abroad. Chubb D. Drug Replacement Assistance will provide a Person Insured assistance with the following: with the following services, in an i. replacement of lost drugs or other emergency, when he or she is on Holiday essential medication; or Abroad. Please make sure You have ii. lost or broken prescription glasses details of this Policy, including the Policy or contact lenses, which are number and Period of Insurance when a unobtainable Abroad call is made. iii. sourcing and delivery of compatible blood supplies If the Policy covers a service or item under Chubb Assistance will not pay for the any of the Sections in Part III (e.g. medical replacement costs of any item or the costs expenses if You have to consult a Doctor) of sourcing and delivering blood supplies. You will be able to recover the payment. E. Transmission of urgent messages to relatives or business associates You must contact Chubb Assistance before incurring any costs covered under F. Unsupervised Children this Section. i. organisation of an accompanying 12 AIB | Holiday Travel Insurance | 06/21
Child’s return home, with a suitable B. Message Relay escort when necessary, if the Child transmission of urgent messages to is left unsupervised because You or relatives or business associates if Your Partner (if shown as insured on medical or travel problems disrupt a the Policy Schedule) are hospitalised Holiday travel schedule. or incapacitated. ii. medical advice and monitoring, until C. Tracing Personal Property You or Your Partner returns home, if tracing and re-delivery of Personal a Child who has been left in Ireland Property that has been lost or becomes ill or suffers injury. misdirected in transit if the Carrier has failed to resolve the problem. (PLEASE 2. Non-insured facilitation services NOTE: the Person Insured must have Chubb Assistance will provide a Person his or her Personal Property tag number Insured with the following services, in an available). emergency, when he or she is on Holiday Abroad. D. Replacement Travel Documents assistance with the replacement of lost or You will be responsible for paying fees stolen tickets and travel documents, and and charges for non-insured facilitation referral to suitable travel offices. Chubb services provided e.g. You will be Assistance will not pay for any item. responsible for paying a translator for his or her services, but You will not be E. Lost Credit Cards charged by Chubb Assistance for locating giving advice on how to contact the the translation service appropriate Card Issuers if credit or charge cards are lost or stolen. Data A. Transfer of Emergency Funds Protection legislation prevents Chubb transfer of emergency funds up to €250 Assistance from contacting the Card per trip if access to normal financial/ Issuers directly. banking arrangements is not available locally. F. Emergency Translation Facility a translation service if the local provider In order to reimburse Chubb Assistance, of an assistance service does not speak the Person Insured must authorise English. Chubb Assistance to debit his or her credit or charge card with the amount G. Legal Help of the transfer, or make alternative referral to a local English-speaking arrangements to deposit the funds in Lawyer, Embassy or Consulate if legal Chubb Assistance’s account in the UK. advice is needed, and arrangement of If the emergency transfer is necessitated payment of reasonable emergency legal by theft or loss of personal money, a expenses or bail, against a guarantee of Claim may be made under the Policy. repayment. AIB | Holiday Travel Insurance | 06/21 13
H. Unsupervised Children, on a Holiday PART III and at home i. organisation of an accompanying SECTION 1. Cancellation, Child’s return home, with a suitable Curtailment or Rearrangement escort when necessary, if the Child Maximum payable €3,000 per Person is left unsupervised because You or Insured Your Partner (if shown as insured on the Policy Schedule) are hospitalised A. Cover or incapacitated. We will pay Cancellation, Curtailment or ii. medical advice and monitoring, until Rearrangement Costs up to €3,000 if it You or Your Partner return home, if becomes necessary to cancel, curtail or a Child who has been left in Ireland rearrange a Holiday Due To: becomes ill or suffers injury. i. the death, serious injury, sudden illness or complications in pregnancy (as diagnosed by a Doctor who specialises in obstetrics) of the Person Insured, his or her Immediate Family, Travelling Companions or any person on whom the Holiday depends; ii. the compulsory quarantine on the order of a treating Doctor of the Person Insured or a Travelling Companion provided that such Cancellation, Curtailment or Rearrangement is confirmed as medically necessary by the treating Doctor; iii. a Public Transport being cancelled or curtailed because of adverse weather, industrial action, strike, riot, civil commotion or mechanical breakdown or derangement; iv. jury service or subpoena of a Person Insured or hijacking of the conveyance in which he or she is travelling; v. unemployment of a Person Insured which qualifies for payment under any applicable statute; vi. serious damage making a Person Insured’s home uninhabitable; vii. the presence of a Person Insured being required by the Police following 14 AIB | Holiday Travel Insurance | 06/21
a burglary or attempted burglary at occupation would normally require a his or her home. Court attendance; viii. civil commotion in any country vi. if a Person Insured was unemployed included in the itinerary of the or knew they might become Holiday. unemployed at the time a booking was made; B. Exclusions vii. if any other adverse financial situation (General Exclusions apply as well) necessitates cancellation, curtailment We will not pay; or rearrangement of a Holiday; i. Cancellation, Curtailment or viii. the Excess; Rearrangement where such ix. additional travel and accommodation Cancellation, Curtailment or expenses for Curtailment and rearrangement has not been Rearrangement Costs where confirmed as medically necessary by the means of transport and/or a Doctor; accommodation used is of a standard ii. Cancellation, Curtailment or superior to that of the outbound Rearrangement Costs where journey or Holiday; such Cancellation, Curtailment or x. any loss, charge or expense Due To: rearrangement results from a medical a) a delay in notifying the tour condition affecting You or Your operator, travel agent, or transport Immediate Family if: or accommodation provider that it a. The condition was diagnosed is necessary to cancel a booking; before You bought this Policy; and b) disinclination to go on a Holiday; b. At the time You bought this Policy, or the diagnosed condition could c) prohibitive regulations by any reasonably have been expected to government or public authority; result in d) civil commotion known to have i. death, serious injury or sudden been in existence at the time the illness Holiday was booked or at the time ii. or a sudden deterioration in You purchased the policy health. xi. a charge or expense paid for or NOTE: This exclusion applies to to be discharged with any kind of Immediate Family even if they are not promotional voucher; insured on the policy. xii. if You, or any other Person Insured iii. if a strike or industrial action is public were aware of any reason, either at knowledge when this Policy is taken the time a Holiday was booked or at out or a Holiday is booked; the time You purchased the Policy, iv. if an aircraft, sea vessel or train is why that Holiday might have to be withdrawn from service on the orders cancelled; of the recognised regulatory authority xiii. Any costs of excursions, tours and in any country; activities. v. if a Person Insured is called as an expert witness or if his or her AIB | Holiday Travel Insurance | 06/21 15
SECTION 2. Travel delay b) provide Us with written details Maximum payable €150 / €3,000 per from the airline, shipping Person Insured company, coach or train operators describing the length of, and Cover under this Section does not apply reason for, the delay; to a Holiday in Ireland. iv. if an aircraft, sea vessel, coach or train is taken out of service on A. Cover the instructions of a Civil Aviation If a Person Insured is delayed for at Authority, Port Authority or similar least 12 hours on the outbound or return authority; journey because the scheduled departure v. if a strike or industrial action could be of Public Transport is affected by a reasonably expected when a Holiday strike, riot or civil commotion, industrial is booked; action, adverse weather, mechanical vi. a charge or expense paid for or breakdown/derangement, or grounding to be discharged with any kind of of an aircraft due to mechanical or promotional voucher; structural defect, We will pay: vii. any costs of excursions, tours and i. a €25 benefit for the first full 12 hours activities. delay and a €10 benefit for each subsequent full 12 hours delay up to a maximum benefit of €150; or SECTION 3. Missed departure ii. up to €3,000 for Cancellation, Maximum payable €500 per Person Curtailment or Rearrangement Costs Insured if a Holiday is abandoned after a delay of at least 24 hours of the Cover under this Section does not apply scheduled departure from Ireland. to a Holiday in Ireland. B. Exclusions A. Cover (General Exclusions apply as well) We will pay: We will not pay: up to €500 for necessary and reasonable i. the Excess if a Holiday is abandoned; accommodation and travel expenses to ii. additional travel and accommodation enable a Person Insured to reach his or expenses for Curtailment or her scheduled destination if he or she Rearrangement Costs where arrives too late at the airport, sea port, the means of transport and/or coach or train station to commence a accommodation used is of a standard booked journey from or to Ireland Due superior to that of the outbound To: journey or Holiday; i. the car he or she is using for travel iii. if a Person Insured does not: breaking down or being involved in a) check-in before the scheduled an accident; or departure time shown on his or ii. the Public Transport he or she is using her travel itinerary; or for travel failing to arrive on schedule. 16 AIB | Holiday Travel Insurance | 06/21
B. Exclusions A. Cover (General Exclusions apply as well) We will pay Compassionate Return We will not pay: costs up to the amount specified above i. accommodation and travel expenses if a Person Insured wishes to return to where the means of transport and/or Ireland on compassionate grounds due accommodation used is of a standard to the: superior to that of the booked journey i. death as a direct result of an or Holiday; Accident or sudden and unexpected ii. if the Person Insured does not provide deterioration in health of; original written: ii. serious injury caused by Accident (a) evidence from a motoring and resulting in hospital confinement organisation or garage that the car expected to last seven consecutive used for travel is roadworthy and days or more of; properly maintained; or iii. the sudden and unexpected (b) details from the operators of the deterioration of health resulting Public Transport used for travel of in hospitalisation and terminal the length of, and reason for, the prognosis, expected to result in delay; death prior to the Person Insured’s iii. the Excess; scheduled date of return to Ireland of; iv. if the Person Insured has not allowed a close friend, immediate neighbour or sufficient time for the journey; member of the Person Insured’s family; v. for a missed departure caused by provided that where a claim is covered strike, industrial action, riot or civil under both this Section and Section 1. commotion that could be reasonably CANCELLATION, CURTAILMENT OR expected when the Holiday was REARRANGEMENT as a result of the booked. same cause or event, We will deduct any amount payable under Section 1. CANCELLATION, CURTAILMENT OR SECTION 4. Compassionate REARRANGEMENT from any amount return payable under this Section. Maximum payable €300 per Person Insured B. Exclusions (General Exclusions apply as well) NOTE: Where cover applies under We will not pay Compassionate Return both this section and Section 1 costs where the cause of the Person CANCELLATION, CURTAILMENT OR Insured returning to Ireland is the death REARRANGEMENT, We will reduce or hospitalisation of any person that, at any payment under this section by the the time of departing on Holiday, the amount paid under Section 1). Person Insured knew: i. had received a terminal prognosis; or Cover under this Section only applies to ii. was seriously ill or injured and Holidays Abroad. bedridden or, in hospital, nursing home or care home; or iii. was not expected to survive until after AIB | Holiday Travel Insurance | 06/21 17
the Person Insured returned from the italic type and commence with a capital Holiday. letter: Additional Definitions appear in specific sections and General Definitions detailed in PART I apply as well. SECTION 5. Pet care Maximum payable €150 per Person Bodily Injury Insured physical injury which is caused by an Accident and which independently of any Cover under this Section only applies to other cause within 24 months of the date Holidays Abroad. of the Accident directly results in death, Loss of Sight, Loss of Limb or Permanent A. Cover Total Disability. If a Person Insured is injured or becomes ill during a Holiday Abroad, and is; Loss of Limb i. delayed from returning to Ireland as amputation or total and permanent loss a direct result of their being a hospital of use of one or more hands at or above in-patient during a Holiday. the wrist or of one or more feet above ii. is repatriated to Ireland and directly the ankle (talo-tibial joint). admitted to hospital as an in-patient. and has a valid Claim under Part III Loss of Sight Section 7 MEDICAL AND ADDITIONAL 1. in both eyes - when the Person EXPENSES, for such Medical or Insured’s name has been added to Repatriation costs, We will reimburse the the NCBI register of Blind Persons on Person Insured for additional pet care the authority of a qualified ophthalmic fees incurred up to a maximum of €150 specialist. for each Holiday. 2. in one eye - when the degree of sight remaining after correction is 3/60 B. Exclusions or less on the Snellen Scale (which (General Exclusions apply as well) means the Person Insured is only We will not pay pet care fees for able to see at 3 feet that which they time spent by a Person Insured in an should normally be able to see at 60 institution not recognised as a hospital in feet) and We are satisfied that the the country of treatment. condition is permanent and without expectation of recovery. SECTION 6. Personal accident Permanent Total Disability Maximum payable €30,000 per Person a disability which has lasted for at least Insured 12 months from which We believe the Person Insured will never recover and DEFINITIONS which stops the Person Insured from The following words and phrases will carrying out gainful employment of any have the same special meaning in this and every kind. Section wherever they appear in bold 18 AIB | Holiday Travel Insurance | 06/21
A. Cover and Norway) We advise You to obtain a If a Person Insured receives a Bodily European Health Insurance Card (EHIC) to Injury during a Holiday We will pay up to: take with You when You travel. For more i. €30,000 for death; or information about the EHIC, contact Your ii. €30,000 for Loss of Sight or Loss of local Post Office or the Department of Limb; or Health: iii. €30,000 for Permanent Total Disability. Department of Health and Children 50-58, Miesian Plaza B. Exclusions Baggot St. Lower (General Exclusions apply as well) Dublin We will not pay: DO2 XWI4 i. more than €2,500 if the Person health.gov.ie Insured is under 16 years of age at the time of the Bodily Injury; Please visit website below for further ii. more than one benefit for the same information website: https://www2.hse. Bodily Injury; ie/services/ehic/ehic.html iii. if death, loss or disability is Due To a disease or any physical defect, injury A. Cover or illness which existed before the If a Person Insured is injured or Holiday. becomes ill (including becoming ill Due to complications of pregnancy (as diagnosed by a Doctor who specialises SECTION 7. Medical and in obstetrics) provided that if travelling additional expenses within 12 weeks of the expected date Maximum payable per Person Insured - of delivery the Person Insured provides unlimited a medical certificate - which must be dated no earlier than 5 days before the Cover under this Section does not apply outbound travel date - issued by a Doctor to a Holiday in Ireland. or midwife confirming the number of weeks of pregnancy and that they are fit See Part II for services provided by Chubb to travel) during a Holiday Abroad, We Assistance which are relevant to this will pay: Section. i. Medical Expenses All reasonable costs that it is medically You must contact Chubb Assistance necessary to incur outside of Ireland before incurring any costs covered under for hospital, ambulance, surgical this Section. or other diagnostic or remedial treatment, given or prescribed by a Reciprocal Health Declaration Doctor, and including charges for If You intend travelling to countries staying in a hospital; within the European Economic Area (all ii. Emergency Dental Treatment EU countries plus Iceland, Liechtenstein, All medically necessary and AIB | Holiday Travel Insurance | 06/21 19
reasonable cost to provide emergency v. for medical treatment that a Person dental treatment for the relief of pain Insured travelled Abroad to obtain; only up to €300, outside of Ireland. vi. for medication a Person Insured is iii. Emergency Repatriation Expenses taking before and which he or she All reasonable costs that it is medically will have to continue taking during a necessary for Chubb Assistance to Holiday; incur to return You to Your home in vii. Any expenses incurred following Your Ireland; or to move You to the most decision not to move hospital or return suitable hospital in Ireland if it is to the Ireland after the date when, in medically necessary to do so. the opinion of Chubb Assistance, You iv. Accompanying Traveller Expenses should do so; All necessary and reasonable viii. for surgery, medical or preventative accommodation (room only) and travel treatment which can be delayed in expenses incurred with the consent of the opinion of the Doctor treating a Chubb Assistance, by any one other Person Insured and Chubb Assistance, person if required on medical advice until he or she returns to Ireland; to accompany You or to escort a Child ix. any additional costs for single or home to Ireland. private room accommodation; v. Cremation, burial or transportation x. additional travel and hotel expenses charges incurred which have not been If You die Abroad We will pay up to authorised in advance by Chubb €10,000 Assistance; a. For cremation or burial charges xi. cremation or burial costs in Ireland; in the country in which he or she xii. the Excess, except where the Person died; or Insured has obtained a reduction b. To transport his or her body or in the cost of medical expenses in ashes back to Ireland. European Union countries by using a European Health Insurance Card. B. Exclusions (General Exclusions apply as well) NOTES: All original receipts must be kept We will not pay: and provided to support a Claim. i. any amount recovered under a National Health Service reciprocal agreement. SECTION 8. Hospital benefit ii. for any treatment not confirmed as Maximum benefit €500 per Person medically necessary; Insured iii. any expenses incurred in the Person Insured’s country of residence; Cover under this Section does not apply iv. any additional travelling expenses not to a Holiday in Ireland. authorised by Chubb Assistance if a Person Insured has to return home A. Cover earlier than planned or be repatriated If a Person Insured is a hospital in- from a Holiday; patient during a Holiday and has a Claim 20 AIB | Holiday Travel Insurance | 06/21
under Part III Section 7 MEDICAL AND similar kind and its contents, and any ADDITIONAL EXPENSES, We will pay a article worn or carried by a Person benefit of €25 for each full 24 hours he or Insured that is not excluded under B. she spends in hospital up to a maximum Exclusions. of €500 for each Holiday. Repair and Replacement Costs B. Exclusions the cost of repairing partially damaged (General Exclusions apply as well) property, or, if property is totally lost or We will not pay for time spent in an destroyed or uneconomical to repair, the institution not recognised as a hospital in cost of replacing property as new less a the country of treatment. deduction for wear, tear or depreciation. NOTE: We will pay a reasonable SECTION 9. Personal property proportion of the total value of a set or Maximum payable €1,500 per Person pair to repair or replace an item that is Insured part of a set or pair. See Part II for services provided by Chubb Valuables Assistance which are relevant to this cameras and other photographic section. equipment, telescopes and binoculars, Audio/Video equipment (including DEFINITIONS radios,cassette/compact disc players, The following words and phrases will Ipods, mp3 and mp4 players, camcorders, have the same special meaning in this DVD, video, televisions, and other similar Section wherever they appear in bold audio and video equipment), mobile italic type and commence with a capital phones, satellite navigation equipment, letter: Additional Definitions appear in computers and computer equipment specific Sections and General Definitions (including PDAs, personal organisers, detailed in PART I apply as well. laptops, notebooks, netbooks and the like), computer games equipment Mobility Aid(s) (including consoles, games and any crutch, walking stick, walking frame, peripherals), jewellery, watches, furs, wheeled walking frame, walking trolley, precious and semi-precious stones and evacuation chair, wheelchair, powered articles made of or containing gold, silver wheelchair or mobility scooter or other precious metals. constructed specifically to aid persons suffering from restricted mobility but A. Cover excluding any golf buggy or golf trolley i. If Personal Property is lost, damaged or any item covered under Personal or stolen during a Holiday, We will pay Property. Repair and Replacement Costs up to €1,500. Personal Property ii. if any Mobility Aid owned by the any suitcase, trunk or container of a Person Insured or for which they are AIB | Holiday Travel Insurance | 06/21 21
responsible, necessarily taken by the b) otherwise lost or damaged Person Insured on Holiday or hired by during the Holiday or loaned to the Person Insured whilst ii. following discovery by the on Holiday, is lost, damaged or stolen Person Insured that they during such Holiday, We will pay accidentally omitted to take Repair and Replacement Costs up to them on Holiday. €500. iii. We will also reimburse the: B. Exclusions a) cost of essential items of clothing (General Exclusions apply as well) and toiletries up to €100 that a i. We will not pay: Person Insured has to purchase a) the Excess; because Personal Property is lost b) more than €250 for a single item, or misplaced for at least 12 hours pair or set, or part of a pair or set; by an airline or other Carrier. c) more than €250 for golf clubs, b) reasonable and necessary costs up bags and accessories to €500, incurred by d) more than €250 for Valuables i. a Person Insured during a in total and will only pay if the Holiday, in hiring, Mobility Valuables are attended by a Aids; and/or Person Insured or are in a safety ii. Chubb Assistance in couriering deposit box at the time they are Mobility Aids to the Person lost, damaged or stolen; Insured to replace those taken e) unless a loss or theft is reported by them on Holiday and which to the Police (and the hotel have been: management if the loss or theft i. misplaced for at least 12 occurs in a hotel) within 24 hours hours by an airline or other of discovery and We are provided Carrier. with a copy of the original written ii. suffered loss or damage Police report and report to the insured under Cover ii. of hotel management as applicable; this Section; f) for loss, theft or damage to: c) reasonable and necessary costs I. Personal Property more up to €300, incurred by Chubb specifically insured or Assistance to courier essential recoverable under any other medication, dentures, hearing insurance policy; aids, prescription glasses, contact II. Personal Property left or corneal lenses to the Person unattended in a public place; Insured: III. Personal Property left in an i. to replace those taken by the unattended vehicle unless it Person Insured on Holiday and was in the locked boot of the which have: vehicle or in the luggage space a) been misplaced for at least at the rear of a locked estate 12 hours by an airline or car or hatchback under a top other carrier cover and out of view, and 22 AIB | Holiday Travel Insurance | 06/21
there is evidence of forced atmospheric or climatic conditions; entry; h) for delay, detention, seizure or IV. Personal Property in the confiscation by customs or other custody of an airline or other officials; Carrier unless the loss or ii. We will not pay any Claim where: damage is reported in writing a) Personal Property Mobility Aids to the airline or other Carrier essential medication, dentures, within 24 hours of discovery hearing aids, prescription glasses, and We are provided with a contact or corneal lenses have copy of the original written been lost or misplaced by an airline or Carrier report; airline or other Carrier unless V. Personal Property Due To We are provided with original leaking powder or fluid carried written confirmation from such within Your luggage; airline or other Carrier or the tour VI. dentures, hearing aids, representative that were delayed prescription glasses, for at least 12 hours after the sunglasses, prescription Person Insured arrived at his or sunglasses, contact or corneal her destination; lenses (except as described in b) Mobility Aids have been lost or A iii c); damaged unless such loss or VII. household goods, samples or damage is insured under Cover merchandise, bonds, securities ii of this section and the Person or documents of any kind; or Insured has complied fully with VIII.antiques, musical instruments, the relevant terms and conditions pictures, typewriters, sports of cover;- equipment whilst being used c) Personal Property, Mobility Aids, (except for Winter Sports essential medication, dentures, equipment if Winter Sports hearing aids, prescription glasses, cover is shown as covered on contact or corneal lenses have the Policy Schedule) vehicles been lost or misplaced on a or their accessories, watercraft journey returning a Person Insured and ancillary equipment, glass, to Ireland. china or similar fragile items d) any mobility scooter is lost or and pedal cycles; damaged by theft or attempted g) for depreciation in value, normal theft or malicious persons, whilst wear and tear, denting or left unattended unless, it has scratching, (other than denting been locked in a secure room or scratching of hired Mobility or, any key required to operate Aids for which the Person the mobility scooter has been Insured is legally responsible), removed and any manufacturers damage by moth or vermin, security devices employed or, electrical, electronic or mechanical it is otherwise secured from derangement, or damage due to unauthorised removal; AIB | Holiday Travel Insurance | 06/21 23
e) mobility scooter tyres and/or bankers card being lost or stolen accessories are damaged unless during a Holiday and subsequently the Mobility scooter is damaged at being used fraudulently by any the same time. person other than: f) hired Mobility Aids are damaged a) a member of the Person Insured’s unless their condition has been family; or inspected prior to hire and any b) the Person Insured’s employer defects noted. where the card is issued on the Person Insured’s behalf; provided that the Person Insured has SECTION 10. Money fully complied with all the terms and Maximum payable €500 per Person conditions under which such card has Insured been issued. See Part II for services provided by B. Exclusions Chubb Assistance which are relevant to (General Exclusions apply as well) this Section. We will not pay; i. the Excess; DEFINITIONS ii. more than €50 if the carrier is under The following words and phrases will 16 years old; have the same special meaning in this iii. for delay, detention, seizure or Section wherever they appear in bold confiscation by customs or other italic type and commence with a capital officials; letter. Additional Definitions appear in iv. unless a loss or theft is reported to the specific sections and General Definitions Police (and the hotel management detailed in PART I apply as well. if the loss or theft occurs in a hotel) within 24 hours of discovery and Money We are provided with a copy of the coins, banknotes, traveller’s cheques, original written Police report and postal or money orders, travel tickets report to the hotel management as and pre-paid vouchers and non- applicable; refundable pre-paid entry tickets. v. for traveller’s cheques: a) unless the loss or theft is reported A. Cover immediately to the local branch or i. We will pay up to €500 if Money agent of the issuing company; or which is held by a Person Insured for b) if the issuing company provides a his or her personal use is lost or stolen replacement service; during a Holiday whilst: vi. for depreciation in value or shortage a) being carried by a Person Insured; due to any error or omission. or vii. for more than €500 in total in for b) left in a safety deposit box. any one Claim in respect of loss of ii. We will pay up to €500 if a Person or damage to Money or fraudulent Insured sustains financial loss directly misuse of lost or stolen credit, charge as a result of a credit, charge or or bankers cards. 24 AIB | Holiday Travel Insurance | 06/21
SECTION 11. Loss of passport / SECTION 12. Hijack driving license expenses Maximum payable €500 per Person Maximum payable €500 per Person Insured Insured See Part II for services provided by See Part II for services provided by Chubb Assistance which are relevant to Chubb Assistance which are relevant to this Section. this Section. A. Cover A. Cover If a Person Insured is held hostage by We will pay up to €500 to cover Hijackers whilst travelling to or from a additional travel and accommodation Holiday, We will pay a benefit of €50 costs incurred by a Person Insured during for each full 24 hours he or she is held a Holiday to obtain a new passport or hostage up to a maximum benefit of driving licence following the loss or theft €500 for each Holiday. of his or her original documents during a Holiday. B. Exclusions (See General Exclusions) B. Exclusions (General Exclusions apply as well) We will not pay; SECTION 13. Personal liability i. for delay, detention, seizure or Limit of Liability €2,500,000 per Person confiscation by customs or other Insured officials; ii. unless a loss or theft is reported to the See Part II for services provided by Police (and the hotel management Chubb Assistance which are relevant to if the loss or theft occurs in a hotel) this Section. within 24 hours of discovery and We are provided with a copy of the A. Cover original written Police report and If the Person Insured becomes legally report to the hotel management as liable to pay damages in respect of: applicable; i. accidental Bodily Injury (which shall iii. for a passport or driving licence stolen include death illness or disease) to any from an unattended vehicle, unless it person; and/or was in the locked boot of the vehicle ii. accidental loss of or damage to or in the luggage space at the rear of material property a locked estate car or hatchback occurring during the Period of Insurance under a top cover and out of view, arising out of the Holiday. We will and there is evidence of forced entry. indemnify the Person Insured for all damages payable payable in respect of each occurrence or a series of occurrences arising directly or indirectly from one source or original cause up to AIB | Holiday Travel Insurance | 06/21 25
the Limit of Liability for this Section of temporarily occupied by a Person Insured €2,500,000. in the course of the Holiday. iii. liability in respect of Bodily Injury We will also pay in connection with such loss or damage caused directly liability: or indirectly in connection with i. all costs and expenses recoverable by ownership, possession of or use a claimant from a Person Insured; by the Person Insured of: a. the ii. all costs and expenses incurred with ownership, possession or use of: Our written consent; i) mechanically propelled vehicles, iii. solicitors’ fees for representation at or; any coroner’s inquest or fatal accident ii) Aero spatial device or any airborne inquiry or in any Court of Summary craft or waterborne craft or vessel, Jurisdiction; or; except that in respect of occurrences iii) firearms (other than sporting happening in or claims or legal guns); or proceedings brought or originating in the iv) animals and vicarious liability for United States of America and Canada or the acts of a minor in connection any other territory within the jurisdiction with the above of either such country, Costs and iv. liability in respect of Bodily Injury Expenses described in i., ii. and iii. above loss or damage caused directly or are deemed to be included in the Limit of indirectly in connection with Liability. a. the ownership, possession or use of the Person Insured of any land B. Exclusions or buildings, immobile property (General Exclusions apply as well) or caravans other than temporary We will not provide indemnity for any accommodation occupied by a liability: Person Insured in the course of a i. in respect of Bodily Injury to any Holiday; or person who is: b. Any wilful or malicious act; or a) under a contract of service with a c. the carrying on of any trade Person Insured when such injury business or profession; arises out of and in the course of d. activities or volunteer work their employment by the Person organised by, or under the Insured; auspices of, a charitable, b) A member of the Person Insured’s voluntary, not for profit, social or family similiar organisation when liability ii. in respect of loss of or damage to for such activities or work should property in the care custody or reasonably be included within the control of a Person Insured. organisation’s own Public Liability policy. However this Exclusion shall not apply in v. any liability assumed by the Person respect of loss of or damage to buildings insured under any contract or and their contents not belonging to but agreement unless such liability would 26 AIB | Holiday Travel Insurance | 06/21
have attached in the absence of such iii. the Person Insured shall observe, contract or agreement; fulfil and be subject to the terms, vi. punitive or exemplary damages; Exclusions and Provisions of this vii. War Section. C. Provisions applying to this Section i. no admission, offer, promise or SECTION 14. Overseas legal indemnity shall be made without advice and expenses the consent of Us which shall be Maximum payable €30,000 per Person entitled to take over and conduct Insured in the Person Insured’s name the defence or settlement of any claim or Cover under this Section does not apply to prosecute in the Person Insured’s to a Holiday in Ireland. name for its own benefit any claim for indemnity or damages or otherwise See Part II for services provided by Chubb and shall have full discretion in the Assistance which are relevant to this conduct of any proceedings and Section. in the settlement of any claim and the Person Insured shall give all DEFINITIONS information and assistance as We The following words and phrases will may require. Every letter, claim, have the same special meaning in this writ, summons and process shall section wherever they appear in bold be forwarded to Us on receipt. italic type and commence with a capital Written notice shall be given to Us letter. Additional Definitions appear in immediately the Person Insured specific sections and General Definitions shall have notice of any prosecution detailed in PART II apply as well. or inquest in connection with any circumstances which may given rise to Legal Expenses liability under this Section. a. fees, expenses, costs/expenses ii. We may at any time pay to the Person of expert witnesses and other Insured in connection with any claim disbursements reasonably incurred or series of claims the Limit of Liability by the Legal Representatives in for this Section (after deduction of any pursuing a claim or legal proceedings sum(s) already paid as compensation) for damages and/or compensation or any lesser amount for which such against a third party who has caused claim(s) can be settled and upon accidental Bodily Injury to or illness such payment being made We shall of a Person Insured or in appealing relinquish the conduct and control or resisting an appeal against the of and be under no further liability judgment of a Court, tribunal or in connection with such claim(s) arbitrator. except for the payment of costs and b. costs for which a Person Insured expenses recoverable or incurred is legally liable following an award prior to the date of such payment. of costs by any court or tribunal or AIB | Holiday Travel Insurance | 06/21 27
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