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aha Issue 1: January-february 2019 a journey of mANY STEPS The road to wellness at Yishun Health is paved with MCI (P) 101/04/2018 constant improvements in all areas of a health system What’s 12 “it’s good to know 16 a wealth of 26 cooking? someone cares” experience AHA Jan-Feb 19 cover.indd 1 10/1/19 3:40 PM
ontents 4 HEALTH HIGHLIGHTS 24 5 THINGS ABOUT… 18 COVER STORY Healthcare news and updates Radiation and X-rays A better understanding of A journey of 6 WHAT’S UP this important diagnostic many steps Community events, outreach tool Part two of the Kaizen efforts, and more 26 LIVE WELL series explores the 12 SPOTLIGHT A wealth of experience many ways — big What’s cooking? Four veteran and small — in Step inside Yishun Health’s anaesthesiologists share kitchen for a glimpse of how what keeps them going in which clinical care is safe, healthy, nutritious and the pursuit of their vocation improved at tasty meals are prepared Yishun Health. 28 MAKAN TIME 16 EVERYDAY HEROES Steamed “It’s good to know seabass, someone cares” Teochew Sally Low shares how style community support has made Learn to a difference to alleviate her prepare this caregiving struggles classic fish dish The Kaizen mindset — a culture of constant improvement and continuous small refinements — has shaped the way we enhance our care processes, develop healthcare programmes, and even locate our services in the community. In this THE KAIZEN second instalment of The Kaizen Series, we explore what’s been done across our SERIES institutions at the clinical, process and community levels. 2 | 2-3 contents.indd 2 10/1/19 3:21 PM
PUBLISHER Yishun Health is a network of medical institutions and health facilities in the north of Singapore, under the National Healthcare Group. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital. It also 16 includes community extensions such as Wellness Kampung. EDITORIAL TEAM Hannah Wong Sabrina Ng Sharon Ng Albert Foo 30 DAILY DOSE Snack smart! EDITORIAL COMMITTEE Choosing quality over quantity The editorial committee — made up of means you can still indulge a clinical, nursing, allied health, population little this festive season health & community transformation, and administrative heads of department — advises aha’s direction. 31 MIND & HEALTH A/Prof Tan Kok Yang Healthy habits planner Angeline Tang Set out your intentions for the Bastari Irwan day, week, month or year — Chia Kwee Lee Fatimah Moideen Kutty and achieve your health goals! Shirley Heng ktph.com.sg/aha aha@ktph.com.sg PUBLISHING AGENT THINKFARM PTE LTD aha Issue 1: January-february 2019 www.thinkfarm.sg M A N AG I N G D I R E C T O R Christopher Tay E D I TO R I A L D I R E C TO R Chua Kim Beng C O N T R I B U T I N G E D I TO R Sheralyn Tay E D I TO R a journey of mANY STEPS The road to wellness at Yishun Health is paved with Dang Hui Ling MCI (P) 101/04/2018 constant improvements in all areas of a health system What’s 12 “it’s good to know 16 a wealth of 26 cooking? someone cares” experience A R T D I R E C TO R Regina Wong W DESIGNER Melissa Poon hy aha? S E N I O R M A N AG E R , C L I E N T R E L AT I O N S H I P The name aha holds much Jessie Kek significance for us at Yishun Health. C O N T R I B U TO R S In part, it is a nod to our beginnings Justin Loh, Lee Lily at Alexandra Hospital; it also stands for ‘Advocates aha is the official bi-monthly publication of Khoo Teck Puat Hospital (Co. Reg. No. 200717564H) and is produced by ThinkFarm Pte Ltd. All for Health in Action’. Through these pages, we hope rights to this publication are reserved and no part may be reproduced without the expressed written consent of the publishers. While every to empower you to take charge of your own health effort has been made to ensure that the information in this newsletter is accurate and up to date, the editorial team will not be responsible for errors due to information received. Opinions expressed are that of and discover those ‘aha!’ moments that lead to a the writers and do not necessarily represent the views and opinions of the publishers. Printed by Mainland Press Pte Ltd. healthier, happier you. MCI (P) 101/04/2018 | 3 2-3 contents.indd 3 10/1/19 3:21 PM
ealth Highlights Better Caregiver Support Being a caregiver can be taxing, especially when the population is ageing and families are small. This is why the Ministry of Health recently reviewed the system that offers support and relief to people providing this critical role. T he Ministry of Health (MOH) size is usually small, there is added The discussions included conducted a series of burden on caregivers. consultations with caregivers, service focus group discussions While steps have been taken providers, and various stakeholders, in December 2018. The over the past few years towards all of whom were encouraged to aim was to identify opportunities building up the range and quality of come together to co-create solutions. to strengthen care navigation in eldercare services, MOH also aims An enhanced caregiver support the community, improve caregiver to focus on providing more direct system will also be implemented, support services, and find ways to and holistic assistance to complementing existing programmes empower caregivers. caregivers and build a strong and assistance for caregivers, including As Singapore’s population ages, caregiver support system. This is tax relief for caring for parents or caregivers play an increasingly critical to ensure that the elderly handicapped family members, as well important role. However, as family can age well in place. as grants to train caregivers. 4 | 4-5 Health Highlights.indd 4 10/1/19 3:25 PM
MEDISHIELD LIFE EXTENDED TO COVER MORE NEEDS In November 2018, national health insurance scheme MediShield Life was extended to cover three more groups of patients: 1 Patients admitted directly from emergency departments of public hospitals to community hospitals Eligible patients can claim up to $350 per day from MediShield Life, under the prevailing inpatient limit for community hospitals. 2 3 Those who need long-term intravenous nutrition for intestinal conditions Eligible patients who need parenteral nutrition for 90 days or more may claim Children born with the rare congenital conditions of trisomy 18 up to $1,700 a month from MediShield and alobar holoprosencephaly and who need surgery Life and withdraw up to $200 a month Eligible patients may make a claim from MediShield Life for from Medisave for items necessary to surgical interventions, up to the prevailing surgical claim limits of administer parenteral nutrition. $200 to $2,000, depending on the complexity of the procedure. The broadening of coverage is part of MOH’s continuing review of Have a question about MediShield Life? MediShield Life to ensure that it provides Log on to the MediShield Life website at protection for Singaporeans against large hospital bills and selected costly outpatient treatments, in keeping with www.medishieldlife.sg developments in medical care. | 5 4-5 Health Highlights.indd 5 10/1/19 3:25 PM
hat’s Up Kampung Admiralty wins Building of the Year Award! K ampung Admiralty, which encompasses Admiralty Medical Centre, was crowned Building of the Year at the World Architecture Festival in Amsterdam in December 2018. The 11-storey complex was picked from 535 other projects spread across 57 countries. As the first integrated kampung in the world, the development was recognised for its innovative infrastructural design and ‘software’, both coming together to enhance social integration and elder-friendly community, while giving easy access to amenities. The mixed Yishun Health’s Admiralty Medical development hosts public housing, Centre occupies levels 3 and 4 a mix of healthcare, eldercare and of Kampung Admiralty, giving the childcare facilities, as well as retail community access to a suite of and dining outlets. specialist outpatient services. 6 | 6-11 Whats up.indd 6 10/1/19 3:26 PM
For All Your Urology Needs Dr Molly Eng, Head & Senior Consultant, Urology (third from right), Mrs Chew Kwee Tiang, CEO, KTPH & Yishun Health (middle), with the rest of the Urology department at the opening ceremony (below) Y ishun Health officially opened the new KTPH Urology Clinic on 29 November 2018. The urological procedures in the days of Alexandra Hospital. Located at Tower C, C44, the subspecialties. These include a Haematuria Clinic, Ureteric/Colic Clinic, Fast Tract Clinic, as well as comprehensive clinic is a milestone Urology Clinic will provide one- services to address bone health, for the service, which has come stop hassle-free service across andrology, women’s urology, a long way from providing key a wide range of conditions and oncology, endourology and stones. | 7 6-11 Whats up.indd 7 10/1/19 3:27 PM
hat’s Up Raising Pressure Injury Awareness T o raise the level of skill and awareness of pressure injury, the Pressure Injury Workgroup organised an in-depth event for staff and community partners. STOP Pressure Injury was a full-day event held on 29 November 2018. Aimed at bolstering the proficiency of healthcare workers, particularly in the community care sector, the event included four plenary sessions and three skills Our community partners participated in the lectures and workshops workshops. to share the knowledge and skills with their organisations There was also a keynote speech by Mr Emilio Galea, International Medical Director of URGO Medical, topic and shared useful ideas on learn wound-dressing methods, and who addressed the prevention and good pressure wound care. use a pressure-mapping system to management of pressure injuries. Workshop participants had the ensure proper seating position to Other experts also expanded on the chance to try pressure injury devices, lower the risk of pressure wounds. Diabetes Management: It Takes a Village U nderscoring the importance of support, Yishun Health commemorated World Diabetes diabetes management and reminded participants of the far-reaching consequences of the chronic disease diabetes-related eye complications. Foot and footwear were also assessed. There was even a cooking Day with the theme ‘The Family & for both patients and their loved ones. demonstration, which emphasised Diabetes’. Held on 3 November 2018 At the booths, participants that food need not be heavily at the Kampung Admiralty Plaza, were asked to guess their blood seasoned to be delicious. the event involved five interactive glucose ‘number’, and shown the Guest calligraphist Mr Jimmy Koh multisensory booths. Each covered consequences of high blood sugar also presented a scroll of a Chinese the multidisciplinary nature of via illustrations, and the impact of couplet, which translates to: “A healthy body makes you feel strong, so do not wait and worry about your health in old age.” Unveiling of Mr Jimmy Koh’s (third from right) calligraphy couplet by Guest- of-Honour Mr Amrin Amin and KTPH & Yishun Health CEO Mrs Chew Kwee Tiang (fifth and sixth from left) 8 | 6-11 Whats up.indd 8 10/1/19 3:27 PM
‘X’ Marks the Spot I n celebration of World Radiography Day, which falls on 8 November, Yishun Health radiographers set up informational posters to celebrate the 123rd anniversary of the discovery of Learn more X-rays. The exhibition showcased the about X-rays and evolution of medical technologies. radiation in There were also posters highlighting 5 Things About the different medical imaging on page 24 methods and interesting trivia aimed Participants took the time to read informational posters at dispelling myths and fears of in order to find answers to a challenging quiz radiation exposure from scans. Combat Sports Comes to KTPH Our first Combat O n 3 November 2018, Yishun Health’s Sports Medicine Centre, together with WAKO of diet for optimal performance, and tips for physical training and rehabilitation. Sports Public Forum brought together medical Kickboxing Singapore, held their Apart from this, demonstrations and martial arts experts in first Combat Sports Public Forum at added an action-filled edge to the day. an afternoon of KTPH. More than 150 people signed Athletes showed off a range of pugilistic educational talks up for the event, which included styles, from kickboxing and Brazilian jiu- and action-packed enlightening talks from a sports jitsu to silat and savate (French boxing), demonstrations doctor, dietitian and physiotherapist thrilling the audience with their dexterity on common sport injuries, the impact and high-powered moves. | 9 6-11 Whats up.indd 9 10/1/19 3:27 PM
hat’s Up Turn to Mental Wellness for page 12 to read more about the Food Services the Family department I n collaboration with various community partners, the Family Mental Wellness Carnival was held on 20 October 2018 to cultivate a caring and inclusive community, and promote mental wellness. Community partners organised a range of fun activities designed to highlight the signs and symptoms usually manifested by persons with mental illness, and the effects of ageing on cognitive skills. These included informative exhibits on the five languages of love, and how to connect with and show appreciation for each other. Families bonded over crafting, skin painting, and balloon sculptures. Chefs from KTPH Food Services also conducted a live cooking demonstration to encourage healthy eating, providing Staff from KTPH Food Services giving a live cooking demonstration recipe cards so that participants can recreate the dishes at home. A Nurse Leader in the Making S abrina Tan, Staff Nurse, Acute & Emergency (A&E), KTPH, was conferred the Ngee Ann Kongsi Sabrina’s first taste of nursing occurred in secondary school when Gold Award on her graduation on she joined the St John’s 19 October 2018. She was recognised Ambulance Brigade by the Singapore Institute of uniformed group. Technology (SIT) not only for her “You’re there for the excellent academic achievements, patients most of the time, but also her active involvement in especially when they’re community projects. sick. They can be angry and She topped SIT’s inaugural batch frustrated sometimes, but of 52 nursing degree students. The there is a sense of satisfaction Bachelor of Science in Nursing is a to see them recover and go home, ” joint degree awarded by SIT and the she recalls. University of Glasgow. As part of SIT’s Today, Sabrina continues to show Sabrina Tan’s passion for nursing started Community Service Club, she led care for people in the wards as she when she joined the St John Ambulance projects to benefit underprivileged equips herself with the skills required Brigade in secondary school children in Laos and Myanmar. in the rigorous nature of A&E. 10 | 6-11 Whats up.indd 10 10/1/19 3:27 PM
Pledging Support for an Inclusive Society Y ishun Health was part of the 10,000 people who turned up for the Purple Parade on 27 October Within the Yishun Health campus itself, there are efforts to build an inclusive workforce through a 2018. Staff were there to pledge their partnership with SG Enable, an agency support for the movement, which dedicated to enabling persons with seeks equal access to education, disabilities. Every year, we provide a employment, transport and social batch of students from SG Enable with networks for people with special on-the-job training, equipping them needs. with useful skills for the future. | 11 6-11 Whats up.indd 11 10/1/19 3:27 PM
potlight Ghazali (left) and Chef Simon, Executive Sous Chef, lead the KTPH Food Services team behind the scenes What’s Cooking? C ooking 2,700 meals a day is quite a feat. But consider that not all these meals are the same and, in fact, can involve anywhere between 80 and A complex choreography of planning goes 90 permutations, and the complexity into each nutritionally balanced and becomes even more apparent. carefully plated meal served across Yishun According to Ghazali bin Mohamad, Head and Manager, Health, from inpatient dishes to staff meals. Food Services, KTPH, putting Here’s a look at what it takes. together these many variation of meals entails comprehensive planning behind the scenes. Not only does the department provide meal services for patients, it is also 12 | 12-15 Spotlight - kitchen.indd 12 10/1/19 3:28 PM
THE KAIZEN SERIES a supporting department for the PART 2 OF 3 whole organisation and caters for 1 internal and special events as well as provides meals for staff. “Our area of coverage is wide because we cover outpatient clinics, Emergency Department patients, and even support frontline staff so that they Quality control can focus on their jobs in caring for begins at patients,” he shares. the door Then there are also fresh fruits, Purchasers do stringent coffee and tea provided for patients checks, acting as who come for early morning ‘bouncers’ to ensure appointments, and special treats that food items meet during festive periods. “We do it minimum quality and all,” Ghazali stresses. He emphasises temperature standards. 2 that the department’s key role is to “provide healthy meals and support therapeutic eating plans, and also ensure that the food we provide is safe and good enough for our own families”. This means a high level of Safe storage and care is exercised to ensure that all organisation foods — raw, dried, fresh or cooked After passing inspection, — are kept at safe temperatures, food items are stored handled with care, and tested in respective areas and for quality. organised under the “It all begins at the planning, first-in-first-out and purchasing and preparation stages,” first-expiry-first-out explains Ghazali, “and takes up principles to reduce almost three-quarters of the work.” food waste. AVOIDING THE DANGER ZONE 100oC • The temperature danger zone is between 5oC and 60oC — harmful bacteria grow in Hot food zone food easily at these temperatures • Minimise the time that food spends at these temperatures in order to keep food safe 60oC • Refrigerated food needs to be kept at 5oC or below Temperature Bacteria grow danger zone quickly • Hot food needs to be kept at 60oC or above 5oC Food should be kept out of the danger zone, Cold food zone 0oC i.e. between 5oC and 60oC. The goal of the kitchen’s hot and cold chain is thus to keep food temperatures below or above this zone. Frozen food -18oC zone Bacteria do not grow | 13 12-15 Spotlight - kitchen.indd 13 10/1/19 3:28 PM
potlight 3 Preparation To raise productivity and speed of cooking, various raw ingredients are cleaned and prepared in advance. Some items are given a quick blanch to par-cook before being blast-chilled to preserve their freshness and flavour. Soups, gravies and base sauces are also made ahead of time. MEALS IN NUMBERS 4 cuisines: Chinese, Malay, Indian and Western 5 meals: breakfast, lunch, afternoon tea, dinner and supper 6 rice options: white rice, brown rice, mixed white/brown rice, soft rice, plain porridge and pureed porridge 22 therapeutic 250kg diets 6 vegetables for 1,800 4 main meals daily allergy- avoidance diets Fire it up! Closer to meal times, the burners in the kitchen are 100kg meat for 1,100 4 modified fired up and chefs pull out the prepared ingredients to cook up a variety of stir-fries, curries and soups. texture diets: main meals daily regular, soft, Each day, about 11 meal options are made available. minced, pureed Some of the cooked food may have its texture 100kg rice for 1,450 modified — pureed or mashed — in accordance to the speech therapist’s texture guidelines. This main meals daily ensures that people with swallowing difficulties can eat safely without choking. To do this, foods may be modified with special thickeners. 14 | 12-15 Spotlight - kitchen.indd 14 10/1/19 3:28 PM
THE KAIZEN SERIES PART 2 OF 3 5 Testing, plating and temperature checks Each meal prepared is developed in 6 collaboration with Yishun Health’s dietitians and is checked to be low in fat, salt and sugar, but Load it up! high in nutrition, variety, taste and texture. Once The plated food is plated according to the a dish is cooked, it is loaded into warmers for patient’s diet order. It is then loaded into the plating. Taste and temperature tests are done pre-heated food cart. The food cart will then be before plating to ensure that the food meets all programmed and transported to the wards via safety (and taste) requirements. Automated Guided Vehicles. HEALTHY, SAFE, TASTY Even the water used to wash fruits and vegetables is not AND SUSTAINABLE immediately disposed of; rather, it is recycled and used Apart from the many considerations to ensure that meals for the first round of floor washing. are balanced, delicious and safe to eat, the department This underscores the Food Services department’s goes the extra mile to be environmentally conscious holistic approach to food, health and wellness, assures through many small process improvements. For example, Ghazali. “The Food Services team strives to provide food waste is reduced at the production level. Vegetable the best food and care for our patients because we and meat scraps are used to make richly flavoured stocks, believe eating well also plays a pivotal role in their and fruit trimmings are used for desserts such as pies. healing process.” | 15 12-15 Spotlight - kitchen.indd 15 10/1/19 3:28 PM
veryday Heroes “It’s good to know someone cares” Life has been hard for Ms Sally Low, 47, who has been a caregiver to both her parents and is now in need of some care herself. Recently diagnosed with cancer, Sally nevertheless finds joy in the simple pleasures of life and urges people in need to open themselves up to self-care and social support. As a caregiver, Sally receives free hand massages at the sensory bay. This offers her relief from the numbness in her hands due to chemotherapy S ally was only in her 20s caregiving at home was too much for her mother, whose condition when her father, then in for her mum and herself, and made was quite severe and resulted in a his 70s, was diagnosed the difficult decision to move her number of behavioural adjustments. with a brain tumour. As father to a nursing home. Back in the role of caregiver — the only child of elderly parents, When he passed away in 2003, this time on her own — Sally was Sally had to shoulder a lot of the Sally thought that her caregiving often overwhelmed. She became responsibilities as breadwinner duties were over. But a few years depressed, stressed and isolated, and co-caregiver. She even had to ago, her mother had a fall and, constantly worrying about her hold down two jobs to support the during her stay in hospital, was mother, work and finances. She household financially. After some diagnosed with dementia. Sally experienced one of her lowest time, Sally realised that the strain of decided to leave her job to care points when her mother fell and was 16 | 16-17 Everyday Heroes.indd 16 10/1/19 3:30 PM
warded at Khoo Teck Puat Hospital. burden of treatment. Recognising the immense Aside from this, pressures that Sally was facing, Sally has benefited her mother’s doctor, A/Prof Philip from receiving Yap, Senior Consultant, Geriatric aromatherapy and Medicine, connected her with massage sessions Montfort Care, a network of social that helped improve and community programmes her quality of sleep committed to improving the lives (see sidebar). This has of individuals, families and the helped her overcome community facing transitional insomnia and manage challenges. It was also during this her stress levels, so she can time that Sally decided to find a focus on getting better. new job as a Student Care Officer to By opening up about her support both her mother and herself. experiences and illness, Sally hopes to Over time, Sally found herself opening up to Jayne about her encourage others to do the same — problems and concerns SOMEONE TO LEAN ON and know that there is help out there. IN DARK TIMES Services such as Montfort Care, and It was then that Sally met Jayne social workers such as Jayne, have will be conducive to helping others Leong, Lead Social Worker at had a huge impact on her life. “I wish “open up to a circle of social support” Montfort Care. “Somehow we we had this help when my dad was and know that there is hope and connected,” says Sally, who found sick. It would have made such a big care out there. “I want to dedicate herself opening up about her difference to us,” Sally shares. my life to help whoever comes my problems and concerns. Through Though she still has her own way,” she says. “I used to be very these chats, Sally made another battles to fight, Sally wishes to make a negative, but I have seen the light difficult decision to opt for nursing difference to others, and pay forward at the end of the tunnel. It’s good to home care at All Saints Home in the good she has received. In fact, she know someone cares, so I want to Yishun, where her mother would have is looking forward to volunteering at people to know that there is help out more supervision and professional GoodLife@Yishun, and is training to there. I have struggled before, but care. “I felt very guilty about it but be a listening ear and friend to others. now with support, I know I do not talking with Jayne helped me to see She hopes the environment of care struggle alone.” things from a different perspective.” Having someone to talk to and a support system became even more crucial when Sally was HEALING HANDS, CARING HEARTS diagnosed with Stage 4 rectal cancer GoodLife@Yishun, a one-stop wellness hub and resource centre, was launched on 25 November 2018. Run by Montfort Care and supported in early 2018. Sally had surgery by the Nee Soon South community, the space features a drop-in café in April, followed by eight rounds for residents and a sensory bay that offers free hand massage therapy of chemotherapy. Despite this, and mindful tea drinking sessions for caregivers. Sally faces the next phase of her Apart from conducting wellness activities for seniors, the centre treatment with quiet courage. “I am also runs case management, counselling, caregivers’ support groups, dementia and mental health screenings, and active ageing and no longer as worried as I used to be befriending programmes. because I know I have someone I can For Sally, these hand massages offer some relief as her talk to and there is help,” she affirms. chemotherapy causes numbness in her hands. The sessions are Jayne has helped her to apply for relaxing and help her feel better. Sally encourages caregivers to stop subsidies, reducing the financial by to engage in some self-care and, perhaps, open up to others about what they are going through. This is the first step to seeking help, she says. “I would like to raise awareness of such spaces and services, and GOODLIFE@YISHUN my hope is for others to come out of their shell to share their problems 838 Yishun Street 81 and seek help. If you do, will find that you are not alone and there are Singapore 760838 many resources and help available.” Tel: 6484 8040 | 17 16-17 Everyday Heroes.indd 17 10/1/19 3:30 PM
Cover Story A JOURNEY OF MANY STEPS From ground-up approaches that engage the community to changing behaviours, this article explores the novel ways that Yishun Health improves the delivery of healthcare. T he pursuit of delivering its various touchpoints and Over the last three years, some better healthcare can take institutions. This stems from a 20,000 people — students, retailers, many forms. It could be mindset that first acknowledges business-owners, and members of making access to care challenges. religious organisations — have been more convenient for patients, trained to spot people with dementia, collaborating with partners to A CARING-VILLAGE how to interact with them, and help improve efficiency, or educating the APPROACH TOWARDS or refer them to suitable agencies. public to raise awareness. In some DEMENTIA This awareness is aimed at better cases, it may involve transforming Recognising that our population is addressing dementia, de-medicalising processes completely. ageing rapidly, Yishun Health has it, and offering greater empathy Yishun Health embraces all made improvements to build a and support to those with dementia these moves as part of an ethos more aged- and dementia-friendly as well as their caregivers. Instead of constant improvement across community in northern Singapore. of treating them as patients, the 18 | 18-23 Cover Story.indd 18 10/1/19 4:09 PM
THE KAIZEN SERIES PART 2 OF 3 Members of the CARITAS team having a discussion led by A/Prof Yap (fourth from right) dementia-friendly initiative aims to about the newest GoodLife! eldercare Yap, Senior Consultant, Geriatric help people with dementia to live centre in Yishun on page 17]. Medicine. When patients are at home rather than in hospitals or Another partnership to improve discharged from the hospital and nursing homes. the care for frail older persons with head home, or to a nursing home or Today, there are more than 13 dementia as well as support ageing a day care centre, the CARITAS team dementia go-to points in Yishun. These in place is CARITAS iCommunity@ continues to be part of the care. ‘safe return’ spots are places where North. Started in 2012, the goals of “This extends dementia care into the members of the public can bring lost this integrated care model is spelt community,” explains A/Prof Yap. and wandering people with dementia. out in its name. “CARITAS stands The transdisciplinary team of Yishun Health has also partnered for Comprehensive, Accessible, Yishun Health doctors, nurses, organisations such as Montfort Care Responsive, Individualised, physiotherapists, occupational to provide longer-term support for Transdisciplinary, Accountable and therapists, speech therapists, patients and caregivers [read more Seamless care,” says A/Prof Philip psychologists, pharmacists, and | 19 18-23 Cover Story.indd 19 10/1/19 4:09 PM
Cover Story medical social workers — all dementia specialists — meet weekly with PATIENT-CENTRED DEMENTIA CARE community partners to discuss Within the hospital setting, Yishun Health has made improvements care plans, provide updates, and to the way dementia is cared for. Since 2003, it has run the only share recommendations to offer specialised inpatient dementia care unit in a tertiary acute care setting in timely and proactive care. This Singapore. The 16-bed CAMIE (Care for the Acute Mentally Infirm Elderly) ward means no patient falls through the in KTPH adopts person-centred care that prioritises the needs of each cracks even after they have left the patient. A sister ward in YCH, CARMIE (Comprehensive Assessment hospital. Patients and their families & Rehabilitation of the Mentally Infirm Elder), cares for patients with are also holistically supported with dementia who have less acute medical conditions or who need physical individualised, person-centred care. rehabilitation. As of December 2018, CAMIE and CARMIE have recorded 2,078 and There is even a patient care manager 220 restraint-free days respectively. whom caregivers can readily contact According to A/Prof Yap, elderly patients with dementia in hospitals if they need help. This heightens the have been found to have better health outcomes if they are not tied responsiveness to ad hoc as well as down with physical restraints, and if their autonomy is respected. long-term needs. He leads a study that proves that the restraint-free system is both cost-effective and scalable. Instead of using restraints, nurses find other Today, CARITAS serves more ways to gain the cooperation of patients. One way is to build rapport than 800 patients with dementia and gain their trust. Another is to use technology such as pressure- and differing levels of frailty and co- sensor mats so staff are alerted when the patient attempts to get out of morbidities in the North. bed. Compared to conventional care, restraint-free care sees a: Dementia awareness is nurtured • 32% improvement in well-being • 15% improvement in mobility and function through an intervention programme • 45% reduction in challenging behaviour called New You. This started in • No increase in the rate of falls 2007, back in the days of Alexandra Hospital, and has been based Dr Ng Chong Jin, Consultant, Geriatric Medicine, works with A/Prof Philip Yap in the Dementia team to care for their patients 20 | 18-23 Cover Story.indd 20 10/1/19 4:09 PM
THE KAIZEN SERIES PART 2 OF 3 All dementia this culture of community-led care is making its mark. A group of diabetes nurses, podiatrists and dietitians work not only on their specialists meet residents has even begun to use specific areas, but across specialties weekly with brochures on dementia as part of their hanyu pinyin teaching material! to ensure well-coordinated patient care. “We realised our own gaps and community partners “They are also doing Sudoku the need to train ourselves in the to discuss care puzzles as a group so that they can specialised knowledge and skill sets support one of their friends who of our colleagues to move towards plans, provide was recently diagnosed with early transdisciplinary care [see diagram dementia,” shares Evon. on page 23],” he explains. updates, and share While state-of-the-art research recommendations EMPOWERING DIABETES SELF-CARE plays an important role in treating disease, it is just as essential to go to offer timely and Yishun Health has adapted its care back to the basics, emphasises proactive care. This platforms to make care more integrated as well as improve patient compliance. A/Prof Tavintharan, who researches in the area of diabetes and other means no patient One of these is in the ongoing metabolic diseases. “We have good improvements to diabetes drugs, surgical advancements, and falls through the management. The disease is not only high-tech equipment, but as medical cracks, even after about managing blood sugar through medication, but also through long- professionals, we must not neglect bread-and-butter issues,” he notes. they have left the term lifestyle and dietary changes. “Lifestyle choices and daily habits hospital. And because the disease can lead to many other complications, such as make a big — if not more important — difference in sustaining good health heart disease, foot problems, poor and managing disease.” A/PROF PHILIP YAP wound healing, and eye conditions, So, while he researches SENIOR CONSULTANT, many specialists need to be involved. extensively in the field, A/Prof GERIATRIC MEDICINE, KTPH This can result in confusion, frustration Tavintharan is just as involved in and inconvenience for patients. ‘simpler’ innovations on the ground, in KTPH’s Geriatric Clinic. The According to A/Prof Subramaniam particularly in novel ways to move programme has been implemented Tavintharan, Director and Senior care away from the hospital and in the Wellness Kampungs since Consultant, Diabetes Centre, into the community, and manage 2017, and more than 50 sessions Admiralty Medical Centre (AdMC), diabetes in the earlier stages of the have been held. It combines exercise, Yishun Health has been building and disease pathway. “We are cognitive training and stimulation, refining its diabetes care model since enhancing our collaborations and social interaction for patients its days as Alexandra Hospital. “The with general practitioners (GPs), with early dementia. This programme Diabetes Centre has been around polyclinics, and our own for early dementia patients combines for some time, but care has evolved community nurses to influence exercise, cognitive training and to better treat patients beyond diabetes care and improve stimulation, and social interaction. their medical well-being,” he shares. outcomes,” he reveals. This programme is “First, we tackled the many facets of For instance, patients coming to complemented with other ground- care by developing multidisciplinary the Diabetes Centre are greeted by a up initiatives from the community, services around the patient.” The large installation highlighting the Five such as Age Well Everyday, where approach shifted the idea of ‘illness Pillars of Diabetes Care: residents are trained to conduct care’ to ‘holistic healthcare’, viewing • Diet programmes on health education, each patient as a whole rather than • Exercise exercise and mindfulness. According a combination of body parts or • Support to Evon Chua, Manager, Population medical conditions. • Monitoring Health & Community Transformation, Together as a team, doctors, • Medication | 21 18-23 Cover Story.indd 21 10/1/19 4:09 PM
Cover Story The DESMM message is reinforced throughout the clinic in autonomy and agency improves care compliance. “It is well known Lifestyle choices the form of visible cues, such as that patients who are more involved and daily habits posters and self-monitoring booths. “In every corner, the patient is in decision-making regarding their healthcare are more motivated. make a big — if not made aware of the steps they This translates to better outcomes.” more important — difference can take in their own self-care,” To drive patients to participate A/Prof Tavintharan highlights. in their own care, his department developed a mobile app for patients in sustaining CO-CREATING to do their own eye tests at home. A CULTURE OF Regular eye checks at the hospital can good health and COMMUNITY CARE A/Prof Yip Chee Chew, Medical be inconvenient for patients, and could lead to missed appointments that managing disease. Director, AdMC, and Head and result in eye problems going unnoticed. Senior Consultant, Ophthalmology To improve the rate of eye screening, A/PROF SUBRAMANIAM TAVINTHARAN and Visual Sciences Department, the Macular Amsler Testing Application DIRECTOR & SENIOR CONSULTANT, echoes the point about self- (MATA) mobile app was developed. DIABETES CENTRE, ADMC management as a way to improve This allows patients to easily screen patient outcomes in the long themselves at home to accurately term, and notes that a sense of monitor their eye conditions. It also 22 | 18-23 Cover Story.indd 22 10/1/19 4:09 PM
THE KAIZEN SERIES PART 2 OF 3 how they interact, their needs, and participants in their own care, creating how the community can play a role. a more conducive place that supports In some ways, AdMC, located the idea of self-care. within Kampung Admiralty, moves Reflecting on these moves, management of diabetes and eye which enormously widens the idea conditions away from hospital-based of medical care from curing illness treatment and shifts the perception to caring for the whole patient, of care, he notes. “The environment is his family and even his community, friendly and more community-based.” A/Prof Tavintharan points to his own The specialist centre offers the range care motto, which is premised on of services in a more convenient a foundation of “caring and learning”. location that integrates both the He stresses, “While these innovations, medical and social aspects of health. improvements and realignment of care Apart from changing the place take more time and effort to put into where care is delivered, AdMC also place, it is worth it if we really want to shapes its spaces to encourage achieve integrated, hassle-free and patients to be more active patient-centred care.” The transdisciplinary approach sees the team coming together from the beginning to jointly communicate, exchange ideas, and work together to develop a holistic care plan. A multidisciplinary team involves individual experts who come together with individually developed ideas to formulate a solution. At Yishun Health, the medical teams explore ways to move upstream to address the diseases in the early stages, so that At the AdMC Diabetes Centre, complications can be prevented, delayed or reduced in severity. patients are treated by the transdisciplinary team led by A/Prof Tavintharan (third from right) TRANSDISCIPLINARY CARE enables them to spot any changes so that they can seek help early. But beyond the individual, healthcare engagement and education should also be widened. A/Prof Yip believes that involving PATIENT the community will play an important role in the management of not just eye disease and diabetes but also other lifestyle-related diseases, which he terms ‘medical social MULTIDISCIPLINARY CARE conditions’. “Medical treatment cannot be as effective if the social or familial setting does not permit a change in lifestyle,” he explains. After all, he adds, “what one person does is a habit, what many people do is a culture”. To truly manage health holistically, healthcare innovations PATIENT must consider where people live, | 23 18-23 Cover Story.indd 23 10/1/19 4:09 PM
Things About... 5 Things About RADIATION AND X-RAYS You may undergo an X-ray as part of a regular health screening or receive radiation therapy as a form of medical treatment, but what exactly are these ‘rays’ and how safe are they? In consultation with Muhammad Azhar bin Samsudin and Jasmine Lee, Senior Radiographers, Diagnostic Radiology, KTPH 24 | 24-25 5 Things About....indd 24 10/1/19 3:35 PM
1 RADIATION IS ALL AROUND US We often think of radiation as a man-made phenomenon, but low-dose radiation is natural. We are surrounded by naturally occurring radioactive elements in the environment, and cosmic rays are constantly penetrating the atmosphere from space. We have radioactive elements (Potassium 40, Carbon 14, Radium 226) in our blood and bones, while man-made devices, such as wrist watches and ionisation smoke detectors, emit small amounts of radiation. However, according to studies done by the United Nations Scientific Committee, the risk associated with low-dose radiation from natural and man-made sources is extremely small. 2 RADIATION HAS ITS 3 4 PROS AND CONS SAFETY COMES X-RAYS ARE NOT The use of radiation and FIRST UNDER THE ONLY USED FOR nuclear imaging techniques in ALARA PRINCIPLE MEDICAL PURPOSES medicine is one of the most important ALARA stands for As Low As While X-rays are used for diagnostic ways we diagnose and treat disease Reasonably Achievable, and is or treatment purposes, they are and injury. Small amounts of radiation how patients and professionals also very useful for security, and are used to obtain X-ray images and working with radiation are protected. are extensively deployed in air larger amounts are used to treat It consists of three principles: time, and sea ports as part of screening cancers and tumours. Certainly, distance and shielding. The idea procedures. The usefulness of seeing prolonged exposure can be harmful is to minimise the amount of time through the surface also means and, in rare cases, lethal. This is why one is exposed to radiation, keep X-rays are used to analyse fossils the risks and benefits are all weighed a distance of at least 2m from the and even artworks. In fact, historians carefully by medical professionals radiation source, and use shielding have used X-rays to examine and explained to patients who are to reduce unnecessary exposure underpaintings in ancient artefacts undergoing medical procedures of body parts that are not being and famous works of art. 5 involving radiation. examined or treated. THE ‘X’ IN X-RAY MEANS ‘UNKNOWN’ TAKING CLEAR X-RAYS X-rays were discovered by X-rays can be taken in a Wilhelm Röntgen, a German physicist hospital’s radiology department, be asked to lie or sit on a plate, and mechanical engineer, in 1895 a clinic specialising in diagnostic while a camera on an arm is moved during an experiment with electrical procedures, or even while you’re over your body. seated in a dentist’s chair! conduction through low-pressure As with any kind of photography, gases. He named them ‘X-strahlen’. Usually, you stand in front of a you need to remain still while the ‘Strahlen’ means ‘beams’ or ‘ray’ plate containing X-ray film or X-rays are emitted so that clear in German, while the ‘X’ was pulled detectors. Sometimes, you may images can be obtained. from algebra’s use of the letter as an unknown quantity in an equation. | 25 24-25 5 Things About....indd 25 10/1/19 3:35 PM
ive Well A Wealth of Experience With a combined experience spanning more than 150 years, these four veteran anaesthesiologists aged 70 and above are still passionately pursuing their vocation, which helps them keep active in mind, body and spirit. T here is more to to see patients from across the age anaesthesiology than spectrum and medical conditions.” putting people to sleep. Another attractive aspect of the For Dr Low Tut Choon, job, adds Dr Low, is that the work Dr Lim Kim Seong, Dr Subhashini d/o can span the surgical, intensive care, Anandan and Prof Chandra Mohan emergency, and pain management (L–R, standing): Dr Subhashini d/o Kumar, it is about making challenging fields, which gives doctors many Anandan, Dr Lim Kim Seong, Prof Chandra Mohan Kumar medical conditions easier to bear, avenues to choose from. “There are (Seated): Dr Low Tut Choon surgeries safer and more effective, various modes of anaesthesia, from and giving patients a better quality general to regional, as well as mild of life. After all, says Dr Subhashini, sedation. The work also involves better known as Dr Subha, “Any airway and pain management,” BETTER WITH AGE illness is tolerable if there is no pain. Dr Lim explains. With their breadth of experience, And there is a lot of satisfaction in This variety keeps the job these four physicians are also helping to alleviate pain and reassure interesting and offers many paths respected educators and mentors. patients when they are afraid.” for professional development. “It feels good to be able to still be an Prof Chandra, in particular, has active and appreciated member of THE VARIETY WITHIN embraced this wholeheartedly: the medical profession,” says Dr Lim. While they have each spent more he even has a Masters in Computing, They have continued to learn, than 40 years in anaesthesiology, in addition to his medical grow and adapt with the profession, they readily admit that it was qualifications. “I love this work!” he attending weekly lectures and poring not their first choice as a medical enthuses. “Doing anaesthesiology over journals. One of the biggest specialty, and never thought that — whether in the operating theatre, changes has been the incredible it would become a lifelong career. writing papers, or as an educator — advancements in technology. Most of them joined for practical keeps me mentally active.” Dr Low recalls that much of the reasons — they were posted to the Just as active is Dr Subha. “I will management of patients was done department during their houseman keep on working for as long as I am manually in the early days. “We had rotation. But the year-long training able; it is something I really enjoy,” to take blood pressure with our hands grew on them, so they stayed. Says she says with a laugh. “Working in the while ventilating the patient with our Dr Lim, “It is a specialty that requires operating room keeps me active, and knees,” he shares. “Electrocardiograms lots of focus, precision, and keeping I am known to move very fast — but were recorded not using electrodes up with technology. You also get only in short bursts.” but with needles inserted under 26 | 26-27 Live Well.indd 26 10/1/19 3:36 PM
the skin.” Digital technologies, less This mindset of learning, and He frequently conducts lectures on invasive methods, and automation embracing change and challenges is the role of anaesthesiology in eye have changed the practice of medicine a common characteristic among the surgery for the elderly. tremendously. “Anaesthesia drugs other members of this quartet. While Dr Low has spent several and technology are now safer, more Dr Lim believes this is essential as years heading the Anaesthesia precise, and the outcomes are better,” patient profiles change; illnesses are department, one of his areas of assures Prof Chandra. getting more complex and doctors interest these days is chronic pain It has not always been easy to have to account for complications management. Beyond just treating keep up with technology, especially such as chronic illness, obesity and an the pain, he believes in supporting when it comes to computers, admits ageing population. Dr Lim, who has an patients. “Some patients suffer for Dr Subha. “But we just need to keep interest in bariatric surgery, works with a long time with chronic pain but learning and not be afraid to ask for his peers to ensure that overweight may not be taken seriously by their help.” It is all part of the collaborative patients optimise their health status family and friends,” he reveals. aspect of medicine, she surmises. before surgery. He finds that listening to his “I enjoy working with my team very Prof Chandra is an advocate patients supports them more much. We need and support each for making eye surgeries safer holistically. “It is therapeutic other.” For this reason, she is keen for elderly patients with dementia somehow to simply be there for to work in the operating theatre, through regional rather than general them,” he shares. “All medicine is where there is a strong sense anaesthesia. This, he advises, limits fulfilling; being able to be there to of teamwork and camaraderie, the risks of respiratory, liver and ensure that patients are safe and especially under pressure. kidney issues, and cognitive decline. taken care of is what matters.” | 27 26-27 Live Well.indd 27 10/1/19 3:36 PM
akan Time Steamed Seabass, cut & keep Teochew Style Fresh fish, best served steamed, is a deliciously simple addition to the dinner table. It’s high in protein and omega-3, and low in fat. Recipe contributed by Chef Terry Wan Sau Ann, Food Services, KTPH, and in consultation with Nutrition and Dietetics, KTPH INGREDIENTS Serves 4 • 500g seabass, whole • 20g tomato, thinly sliced • 15g red chilli, thinly sliced • 10g salted vegetable, thinly sliced • 20g dried Chinese mushroom, soaked and thinly sliced NUTRITIONAL • 10g ginger, thinly sliced INFORMATION (1 SERVING) • 30g silken tofu, cut into strips Energy 128kcal • 10g salted plum, seed removed Carbohydrates 2g METHOD Protein 25g 1. Wash and clean the seabass with water, Fat 2g pat dry, then place on a steaming plate 2. In a bowl, combine all other ingredients • Saturated 1g and spoon on top of the fish • Polyunsaturated 0.5g 3. Pour ¼ bowl of water over the fish • Monounsaturated 0.4g 4. Bring the water in your steamer to a rolling boil Cholesterol 68mg 5. Steam the fish for 8 minutes Fibre 1g 6. Remove from steamer Sodium 229mg 7. Add salt and pepper to taste; serve hot 28 28 | 28-29 Recipe.indd 28 10/1/19 3:37 PM
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aily Dose Snack smart! Ring in the new year with a healthier approach to traditional snacks and dishes of festive occasions. Enjoy in moderation, and exercise a little extra to burn off the excess. In consultation with Chow Pek Yee, Principal Dietitian, Nutrition and Dietetics, KTPH E ating healthily does not mean to sodas, packet drinks (even the depriving yourself of all things ‘less sweet’ varieties), and fruit juices, that have lower sugar content. delicious. It simply means all of which contain lots of sugar. Go Fat should form no more than making informed choices and for water, Chinese tea, or sugar-free 25–30% of your daily caloric intake; eating in moderation. It also means green tea instead. You can then this translates to 14–16 teaspoons choosing quality over quantity, and allocate your sugar quota (the Health of fat (55–65g). To achieve this, try mindfully enjoying each mouthful. Promotion Board recommends no forgoing items that are deep fried, One simple way to reduce your more than 8–11 teaspoons a day; and be mindful of any hidden fat and intake of extra calories is to say “no” that’s 40–55g) on cookies and snacks gravy served with dishes. SUGAR Soda (330ml): 7tsp sugar, 133kcal Chinese tea, Green tea, Water ‘Less Sweet’ Chrysanthemum tea 0tsp sugar, 0kcal (330ml): 4tsp sugar, 70kcal Pineapple tart (1 piece) Love letter (1 piece) 3tsp sugar, 93kcal 1tsp sugar, 17kcal FAT Deep-fried nian gao (35g) Steamed nian gao (20g) 2tsp fat, 160kcal 1tsp fat, 46kcal Traditional yu sheng with half Traditional yu sheng (387g) the amount of oil dressing and 8.5tsp fat, 561kcal deep fried items (450g) 5tsp fat, 354kcal Deep-fried chicken breast Deep-fried chicken breast (with skin) (without skin) 4tsp fat, 364kcal 1tsp fat, 224kcal 30 | 30 Daily Dose.indd 30 11/1/19 5:27 PM
ind & Health Healthy Habits Planner Set out your intentions for the day, week, month or year — and achieve your health goals! EXERCISE REGULARLY: EAT HEALTHILY: A weekly exercise routine I would like to try out Cups of water I would like to drink daily MONDAY 1 2 3 4 TUESDAY 5 6 7 8 Fruits and vegetables that I WEDNESDAY would like to include in my meals THURSDAY FRIDAY How many times a week I would like to include SATURDAY brown rice into my meals 1 2 3 4 5 6 7 SUNDAY 8 9 10 11 12 13 14 BE HAPPY: PRACTISE 3 things I am grateful HEALTHY HABITS: PERSONAL HYGIENE: 2 bad habits I would for in 2018 and 3 things Good hygiene practices I look forward to in 2019 like to overcome I would like to maintain 1 1 2 2 3 | 31 31 Mind & Health.indd 31 10/1/19 3:40 PM
Community Nurse Post Wellness Kampung Wellness Kampung is an initiative comprising three wellness and care centres for residents in the north. They provide a suite of health and social programmes, creating a support network for residents to inspire each other to adopt healthier lifestyles in a close-knit 'kampung' setting. Opening hours: Mondays to Fridays, 8.30am to 5.30pm (closed on Saturdays, Sundays and all Public Holidays) 115 Chong Pang 260 Nee Soon East 765 Nee Soon Blk 115 Yishun Ring Road Blk 260 Yishun Street 22 Blk 765 Yishun Street 72 #01-495, Singapore 760115 #01-87, Singapore 760260 #01-366, Singapore 760765 6257 4702 6257 4802 6257 4842 C M Y CM MY CY CMY K Admiralty Medical Khoo Teck Puat Yishun Community Centre (AdMC) Hospital (KTPH) Hospital (YCH) AdMC is a one-stop medical centre for KTPH is a 659-bed general and acute YCH provides intermediate care for specialist outpatient consultation, day care hospital serving more than 800,000 recuperating patients who do not require surgery, rehabilitation and diagnostic people living in the north of Singapore. the intensive services of an acute care services, as well as community health It combines medical expertise with high hospital. Situated beside KTPH, the two outreach activities. standards of personalised care in a hospitals provide an integrated care healing environment, to provide care experience for patients. good enough for our own loved ones. 676 Woodlands Drive 71, #03-01 90 Yishun Central 2 Yishun Central 2 Kampung Admiralty, Singapore 730676 Singapore 768828 Singapore 768024 6807 8000 6555 8000 6807 8800 www.admiraltymedicalcentre.com.sg www.ktph.com.sg www.yishuncommunityhospital.com.sg www.fb.com/admiraltymedicalcentre www.fb.com/khooteckpuathospital www.fb.com/yishuncommunityhospital
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