2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR

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2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
2022 MEDIA KIT

  INTEGRATED MEDIA SOLUTIONS
   FOR THE FRANCHISE SECTOR
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Who We Are
In a sector as vast as franchising, one name stands out. Franchise Times. We bring
readers the news online and in print, and showcase success stories, the advice and
the lifestyles that make franchising the most interesting business sector to watch.
Franchise Times is the information hub for all things franchising, but we’re more
than that. We give readers the tools to succeed.

This is who we are: Fresh, insightful coverage of franchising, online and in print.
What are the top franchises to invest in? What franchises will grow in a turbulent
economy? How did one franchise system grow from two locations to 40? What
capital sources are available to franchises in various industries? Who are the
movers and shakers in an ever-changing business world? Franchise Times has
been providing actionable information to its readers for more than 25 years.

For advertisers, this means partnering with the most trusted name in franchising.
Our cutting-edge reporting, special features and integrated media solutions are
designed to help marketers reach their core audience and stand above others.

      Table of Contents
      Our Audience...................................................................................................................................................... 3
      Email marketing................................................................................................................................................. 4
      E-newsletters..................................................................................................................................................... 4
      FranchiseTimes.com.......................................................................................................................................... 5
      Retargeting......................................................................................................................................................... 5
      High-Impact ads................................................................................................................................................. 6
      Sponsored Content............................................................................................................................................. 6
      Insert Options..................................................................................................................................................... 7
      Franchise Times Top 400.................................................................................................................................. 8
      Vendor Directory................................................................................................................................................ 9
      Finance & Real Estate Directory....................................................................................................................... 9
      White Papers & Webinars................................................................................................................................ 10
      Virtual Events & Conferences......................................................................................................................... 10
      Marketing Opportunities • Print................................................................................................................ 12-13
      High-Impact Projects.................................................................................................................................. 14-15
      2022 Editorial Calendar.............................................................................................................................. 16-17
      About Our Writers.............................................................................................................................................18
      Display Specs....................................................................................................................................................19
      Policies & Staff................................................................................................................................................. 20

2                                                                 | www.franchisetimes.com | info@franchisetimes.com
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Our Audience • Digital
Make a big impact with this digital audience, who reach            You will see on the following pages how advertisers
out to FranchiseTimes.com for inspiring stories, outtakes          can directly reach our audience in creative new ways.
from franchisee and franchisor interviews and colorful tales       Whether it’s on FranchiseTimes.com, in our newsletters
that intrigue and inform. For advertisers, we have multiple        or throughout the internet, you can target your message
strategies to help you with your digital outreach.                 to our exclusive audience of franchise owners and senior
                                                                   executives—the decision makers.

                Monthly visitors    Unique monthly            Average               Pages               Time on
                   42,000               visitors             monthly ad            per visit         article pages
                                        37,000              impressions              1.75                 5:00
                                                              375,000

                        LinkedIn                      Twitter                     Facebook                   Instagram
                          6,800                        8,800                        4,000                        800
                        followers                    followers                    followers                   followers

Our Audience • Print
The 37,000+ readership of Franchise Times
are powerful people with purchasing clout:
                                                                     • 37,000+ readership, targeting franchise owners and
 50%                                                 41%               executives (16,000 subscriber sharing with an average
                                                                       of 1.2 colleagues)
 of our readers                                  of our readers
are franchisees                                  are franchisors
                                                                     • 65% are upper-level execs—CEOs, CFOs, COOs,
                                                                       presidents and the like
                                                                     • 50% of our readers are franchisees, and 80% of those
                                                                       are multi-unit operators
                                                                     • 41% of our readers are franchisors, and 25% of those
 80%                                                 26%               have 99 or more units
 of those are
  multi-unit                                          of those
                                                                     • 75% have a bachelor’s degree or higher
  operators                                          have 99 or
                                                     more units      • 69% of our readers spend 30 minutes to more than
                                                                       an hour with each issue

                                                | www.franchisetimes.com | info@franchisetimes.com                             3
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Email Marketing Opportunities
Dedicated emails: Deliver your personally crafted
message to Franchise Times readers
You provide your informative message via an HTML
and we’ll deliver it to our audience. Targeted advertising
opportunities like this will get your marketing message
to the most influential franchise operators!

    • Average total recipients: 30,000
    • Average open rates: 16%
    • Average clicks per email: 120

Investment: $5,000

E-newsletters: Market your company to targeted
inboxes with our content-rich e-newsletters
                                                                  Through our weekly newsletters, readers learn about the
                                                                  latest development deals, M&A transactions, top franchise
                                                                  stories and more. Contact with readers in a newsy format
                                                                  is a win for advertisers.

                                                                  Banner ads available for each issue.

                                                                     • 10% click-thru rate
                                                                     • 20% average open rate
                                                                     • 30,000 subscribers

                                                                  Positions
                                                                  Top ad: $900                       Size: 728 x 90
                                                                  Middle #1 ad*: $800
                                                                                                     * 350 x 250 (Dealmakers
                                                                  Middle #2 ad: $700                 e-newsletter middle spot)
                                                                  Middle #3 ad: $600
                                                                  Middle #4 ad: $500
                                                                  Bottom ad: $500

4                                               | www.franchisetimes.com | info@franchisetimes.com
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
FranchiseTimes.com
Our online audience is educated, affluent
and growing quickly:
                                                                    • 86,000 average page views in a month
                                                                    • 76,000 sessions in September 2021
                                                                    • 0.07% banner ad click-thru rates
                                                                    • 39,000 users in a month
                                                                    • 5 minutes average time spent on article pages

                                                                 Investment
                                                                 50,000 impressions: $65 CPM (Cost per thousand)
                                                                 100,000 impressions: $55 CPM (Cost per thousand)
                                                                 200,000 impressions: $50 CPM (Cost per thousand)

                                                                 Size dimensions and web guidelines:
                                                                    • 728 x 90, 300 x 600 and 300 x 250
                                                                    • Please submit .jpeg, .gif or .png file no larger than 45k
                                                                    • RGB color space only.

Retargeting:
Travel along with your target audience! With this digital
ad campaign we help you pinpoint our franchise-focused
visitors and convey your message to them after they leave
our site, along with having an ad on our site. Here’s how it
works: Once a qualified visitor is on FranchiseTimes.com,            FranchiseTimes.com                    Our “cookie”
we will attach a “cookie” to the qualified visitor’s browser          visited by qualified             is downloaded and
session, which will display your banner ad as the individual
                                                                             visitor                   attached to session
visits other sites. As the qualified user views other sites,
the “cookie” activates your franchise-focused banner ads.
Along with our Franchise Times site, we will help keep your
company top-of-mind to our visitors.

Investment: $25/CPM
                                                                   Qualified visitor leaves          Our “cookie” activates
                                                                    FranchiseTimes.com                 and displays your
                                                                   and visits another site           retargeted banner ad

                                               | www.franchisetimes.com | info@franchisetimes.com                                 5
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
High-Impact ads
Make your ad the first thing a reader sees when they visit
FranchiseTimes.com. Your banner ad at the top of the page
expands into a larger ad, which will drive an eye-catching,
engaging advertising experience for your target audience.

Image Sizes:
    • 1170 x 50 with a 100x50 space reserved at the right for
      the toggle button.
    • Mobile Pencil image should be 480 x 50, with a 50x50
      space reserved at the right for a toggle button
    • Expanded Image Desktop: 1170 x 300
    • Expanded Image Mobile: 480 x 250

Investment: $129/CPM

Sponsored Content:
This is an opportunity to tell a story, give advice or generally
let our loyal audience know you are the authority in your
field. Outline a case study, offer ground-breaking research and
more to capture our reader’s attention.

Your headline and provided content will appear in the middle
of the first page of FranchiseTimes.com. Visitors will read
your thought-provoking headline and article lead in, with an
opportunity to click through to the entire article.

We post your story for one month, and then archive it for
an entire year. Sponsored content is an excellent part of your
overall marketing plan to be seen as the leader in your field.

Investment: $2,500 per article posted

6                                                 | www.franchisetimes.com | info@franchisetimes.com
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Insert Options
Polybagging your insert for the entire subscription base:          Show-only distribution issues*
$9,500
                                                                   Belly band: $3,200
For half the subscription base: $7,200
                                                                     • A 22” x 4” (width x height) full-color band around the
For one-fourth of the subscription base or smaller                     issues, distributed only at specified shows (add 0.125”
geographical area: $4,100                                              to all sides for full bleed).
 • Includes bagging production cost and postage                      • Set-up, printing, application and distribution included.
   up to 3 oz.                                                       • Contact sales rep for availability as opportunities
 • Almost any flat piece and many other options (contact               are limited to first come, first served.
   us in advance of mailing to ensure compatibility).
                                                                   Cover card—Show distribution: $3,100
 • Pieces must be at mail house by materials deadline.
                                                                     • A 4.25” x 5.50” full-color card.
Tip-in: $7,900
                                                                     • Set-up, printing, application and distribution included.
 • Includes insertion cost and postage up to 3 oz.                   • Contact sales rep for availability as opportunities
 • Almost any flat piece of literature (contact sales rep              are limited to first come, first served.
   for close dates to ensure compatibility).
                                                                   Inserts for show distribution: $1,000
 • Pieces must be at mail house by materials deadline.
 • Preferred position not available.                                 • Up to 8.5” x 11”
                                                                     • Does not include printing or set-up. Pieces are supplied
Stitch-in options                                                      by customer.
                                                                     • Most literature pieces can be used. Contact sales rep
Subscription card (4-color): See rate card on pg 8
                                                                       for verification.
 • A 8.5” x 8.5” full-color card, include 0.25” bleed.               • Material must be sent to Franchise Times no less than
 • Opposite panel from the subscription card.                          3 weeks prior to event.
 • Includes all print, postage and bindery costs.                 * See editorial calendar on page 14 for distribution
 • Materials are due on the first of the month preceding           at specific shows.
   the issue.

Advertising on stitch-in cards (supplied by advertiser): $6,500

 • Must be light card stock.
 • Minimum size is 5” x 3” (width x height)
   plus minimum 3” flap.
 • Largest size is 10” x 12.75” (width x height) plus
   minimum 3” flap and 0.1875” extra on 3 sides.
 • Pieces must be at mail house by materials deadline.

                                                 | www.franchisetimes.com | info@franchisetimes.com                               7
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Franchise Times Top 400
NEW for franchisors! Our Top 400 searchable
database is a useful research tool, with systemwide
sales and unit stats on the 400 largest franchises.
When prospective franchisees are looking for that next
opportunity, make sure they know you are available!

The Franchise Times Top 400 is the only franchise ranking
based on systemwide sales, and is the most visited page
on FranchiseTimes.com. Since last October, the Top 400
page on FranchiseTimes.com has been accessed more than
100,000 times. We want to provide visitors with more
information on your brand, so you can put your best foot
forward.

Option 1: Franchisor Spotlight
    • All options include an Enhanced Listing: Company
      description, contact information, photos, link to video,
      franchise specifics, and more, within your online listing
      for one year
    • Logo included as Franchisor Spotlight on the Top 400
      landing page on FranchiseTimes.com.

All of the above with a full page ad in the October issue:
$6,990

All of the above with a half page in the October issue: $4,990

Enhanced Listing only: $2,195

For more information on pricing and other questions,
contact Kevin Pietsch at (612) 767-3206 or at
kpietsch@franchisetimes.com.

8                                                  | www.franchisetimes.com | info@franchisetimes.com
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
Vendor Directory
Expose your business to the 37,000+ unique visitors to
Franchise Times’ website by having a listing in our Vendor
Directory of the suppliers devoted to franchising.

  • It offers technology solution providers, attorneys,
    and consultants an opportunity to grow their brand
    awareness.
  • It’s searchable online, helping franchise operators
    quickly find your products or services. Visitors will be
    able to view your company profile, click through to
    your website, or make direct contact with you
  • Company listings include full company details, contact
    information and more.
  • Direct to the decision makers in franchise businesses!
  • Listing: $500/year

For more information on pricing and other questions,
contact Lucas Wagner at 612-767-3225 or at
LWagner@FranchiseTimes.com.

Finance & Real Estate Directory
                                                                   The Franchise Times Finance & Real Estate Directory is the
                                                                   source franchise owners turn to for information on lenders,
                                                                   banks, financial advisors, REITs, sale/leaseback advisers and
                                                                   more to help them expand their business or sell locations.
                                                                   More than ever, franchise operators will want to know who
                                                                   is still working within the franchise sector.

                                                                   Your listing will appear:

                                                                      • Within the pages of the September issue of Franchise
                                                                        Times, in a special expanded finance section.
                                                                      • In a separate publication, which will be mailed
                                                                        and emailed with Franchise Times’ sister publication,
                                                                        the Restaurant Finance Monitor, in November.
                                                                      • Online for a full year at FranchiseTimes.com.

                                                                      • Listing: $895 per year

                                                                   For pricing and additional Finance & Real Estate
                                                                   Directory marketing opportunities, contact Mary Jo Larson
                                                                   at 612-767-3208 or at MLarson@FranchiseTimes.com.

                                                 | www.franchisetimes.com | info@franchisetimes.com                             9
2022 MEDIA KIT - INTEGRATED MEDIA SOLUTIONS FOR THE FRANCHISE SECTOR
White Papers & Webinars
Generate leads from our Franchise Times audience,
while informing, too.

The White Paper:                                                  The Webinar:
Generate leads while establishing your company as a               Generate leads and position yourself as an expert in the
thought leader in your field. White papers are one of our         franchise community by working with Franchise Times to
most popular products and you get to achieve the trifecta         help educate our readers on a specific topic. Our editorial
of exposure, thought leadership and lead generation.              staff will work closely with you to choose the most
                                                                  compelling topic for our audience.
What’s included:
                                                                  What’s included:
  • Your white paper is posted on the Franchise Times
    website for three months.                                        • We will provide the technology and platform
  • We promote your white paper via email, social media                to host the webinar.
    and on Franchisetimes.com.                                       • We will promote the webinar and handle
  • You’ll receive contact information for all those                   all registrations.
    who download your white paper.                                   • We will provide an editorial contact to moderate
                                                                       the event.
Investment: $5,000
                                                                     • You will receive contact information of those
                                                                       who register for the event.

                                                                  Investment: $6,000

10                                              | www.franchisetimes.com | info@franchisetimes.com
Virtual Events & Conferences
                                                                   Franchise Times will use our 30,000+ contact lists
                                                                   to promote your company and your presentation
                                                                   for the Franchise Investment Show.

                                                                   Franchise Times and our production team will film
                                                                   your presentation.
Each month, franchisors present their investment case to
potential franchisees, investors and the lending community.        Your presentation will be featured on our monthly Franchise
                                                                   Investment Show web page and linked to your company
Executives of the franchise brands present their outlook,
                                                                   website.
expansion plans and explain their unit economics and
business case. It gives potential franchisees and investors        Lead generation: Franchise Times will be tracking the
an inside look at growing franchise companies.                     audience and presenting you with the data including names
                                                                   and contact information along with other valuable details
Here is what you get when you present your brand:
                                                                   such as their liquid assets, how much they are looking to
  • 30-minute presentation (includes Q&A time).                    invest and how soon they are ready to invest.
  • Present your investment case                                   With Franchise Times involvement it will be professional
  • Present your franchise growth story                            and we make it easy for you.
    to potential multi-unit franchisees
                                                                   Investment: $2,500
  • Elevate your brand in the eyes of the
    franchise lending community

                                                                   Deliver your message
                                                                   to 3,000 restaurant
                                                                   and finance dealmakers:

                                                                   The Restaurant Finance & Development Conference is known
                                                                   as the premier restaurant industry deal-making event, each
                                                                   year drawing sold-out crowds who come to get business
                                                                   done. Now in its 31st year, the conference brings together
                                                                   financiers, bankers, real estate experts and more with
                                                                   franchisors, multi-unit restaurant owners and executives.
                                                                   For companies wishing to reach growing restaurant
                                                                   businesses, this is a must-sponsor event.

                                                                   November 14-16, 2022
                                                                   Wynn, Las Vegas
                                                                   Call or e-mail your sales rep.

                                                 | www.franchisetimes.com | info@franchisetimes.com                           11
Marketing Opportunities • Print
Premium Positions                                                                                  10x                     6x                   3x                     1x
Inside Front (Full page) ...................................................................... $7,120 ............    $7,838 ............ $9,316 .......... $10,280
Inside Back (Full page) ....................................................................... $6,989 ............    $7,709 ............ $9,139 .......... $10,089
Outside Back (Full page) .................................................................... $7,323 ............      $8,064 ............ $9,571 .......... $10,570
Table of Contents (Full page) ............................................................. $6,795 ............        $7,494 ............ $8,876 ............ $9,803
Opposite Publisher's Column (Full page) ........................................... $6,795 ............                $7,494 ............ $8,876 ............ $9,803
Subscription Card .............................................................................. $7,000 ............   $7,800 ............ $9,200 .......... $10,100

Preferred Position: Special positions are guaranteed at a 10% premium to standard ad­ver­tis­ing rates.

Display                                                                                            10x                     6x                   3x                     1x
2 Page Spread ................................................................................... $10,537 .......... $11,594 .......... $13,717 .......... $15,147
Full Page ............................................................................................ $5,855 ............ $6,441 ............ $7,620 ............ $8,415
Junior Page ......................................................................................... $4,660 ............ $5,128 ............ $6,045 ............ $6,660
1/2 Page (Vertical or Horizontal) ........................................................ $3,293 ............ $3,602 ............ $4,210 ............ $4,621
1/3 Page (Vertical or Horizontal) ........................................................ $2,647 ............ $2,836 ............ $3,295 ............ $3,546
1/4 Page (Square, Horizontal-1 or Horizontal-2) ................................ $1,922 ............ $2,072 ............ $2,380 ............ $2,587
1/6 Page ............................................................................................. $1,457 ............ $1,559 ............ $1,760 ............ $1,902
1/8 Page ............................................................................................. $1,234 ............ $1,306 ............ $1,457 ............ $1,559

Contact Your Sales Rep:

     For franchisors:                                          For finance                                                 For service providers:
     Kevin Pietsch, known for his gift of gab,                 & real estate:                                              Lucas Wagner enjoys aiding his
     generosity and sincere dedication to his                                                                              sophisticated clients in law, accounting,
                                                               Mary Jo Larson’s clients are the heavy-
     advertisers, helps franchisors craft the                                                                              technology and other services. He works
                                                               hitters in finance, banking, private equity
     perfect campaign.                                                                                                     diligently to help marketers design the
                                                               and real estate. She values long-term                       best plan for their business.
     (612) 767-3206                                            relationships to help clients reach their
     kpietsch@franchisetimes.com                               marketing objectives.                                       (612) 767-3225
                                                                                                                           lwagner@franchisetimes.com
                                                               (612) 767-3208
                                                               mjlarson@franchisetimes.com

12                                                              | www.franchisetimes.com | info@franchisetimes.com
Marketing Opportunities • Print
                                                                            FULL
                   2 PAGE SPREAD                                            PAGE
                        20” x 12.75”                                     10” x 12.75”
                   Bleed: 20.50” x 13.25”                                    Bleed:
                                                                        10.50” x 13.25”
                  Live Area: 19.5” x 12.25”
                                                                           Live Area:
                                                                         9.5” x 12.25”

    JUNIOR                 1⁄2 PAGE                      1⁄2 PAGE                         1⁄3 PAGE
     PAGE                  VERTICAL                     HORIZONTAL                        VERTICAL
      7” x 9”              4.625” x 12”                   9.375” x 6”                     4.625” x 8”

                                                         1⁄4 PAGE                      1⁄4 PAGE
    1⁄3 PAGE               1⁄4 PAGE                     HORIZONTAL                    HORIZONTAL
   HORIZONTAL              SQUARE                            #1                           #2
    9.375” x 4”            4.625” x 6”
                                                             7” x 4”                      9.375” x 3”

                                                         See page
    1⁄6 PAGE               1⁄8 PAGE                        17 for
    4.625” x 4”            4.625” x 3”
                                                          Display
                                                          Specs.

                                 | www.franchisetimes.com | info@franchisetimes.com                     13
High-impact projects readers love
Bring your message to readers in both digital
and print. Six signature projects draw extra
readership, and you are part of it!
             January                                    March                                          April

Ranking of the smartest-growing
franchise systems in the United
States, as determined by our 10-point
proprietary formula and derived
from our Franchise Times Top 400        We select the best franchises in 10 hot
database. Sponsors of this will align   industries based on profitability and          Annual list of the top attorneys in
themselves with these fast growers      online voting. Let the world know you          franchising. If you are an attorney,
who are on the upward track!            work with world-class brands!                  tell franchise executives you are best
                                                                                       in class.
Your branding:                          Your branding:                                 Advertising packages:
In print:                               In print:                                      Contact Lucas Wagner at
                                                                                       lwagner@franchisetimes.com
  • Your logo on the front section        • Your logo on the front section
    of the editorial coverage               of the editorial coverage
  • 75-word write up                      • 75-word write up
    in editorial section                    in editorial section                                        May
Digital:                                Digital:
  • Ad module in the middle               • Ad module in the middle
    of the editorial coverage online        of the editorial coverage online
  • Rotating banner throughout            • Rotating banner throughout
    editorial coverage online               editorial coverage online                  Franchise Times reports on the
                                                                                       biggest M&A transactions and the
Social media coverage:                  Social media coverage:                         dealmakers making it all happen. We
                                                                                       publish content in our magazine and
  • Thank-you tweet and tag               • Thank-you tweet and tag
                                                                                       monthly e-newsletters, host webinars,
  • LinkedIn Post                         • LinkedIn Post                              and celebrate by choosing the best
  • Facebook post                         • Facebook post                              deals of 2021.

Total impressions*: 53,000              Total impressions*: 50,000                     Email or call your ad representative
                                                                                       for digital and pring sponsorship
Sponsorship: $5,000                     Sponsorship: $5,000                            information.

14                                           | www.franchisetimes.com | info@franchisetimes.com
August                                    October

                                                                                                                                                                                                        F&S continued from 23

                                          For franchising’s service providers:
                                                                                                                                                                                                      growth is easier once systems
                                                                                                         It also left its two main com-      with holdings in real estate, oil                        are in
                                                                                                                                                                                             being able      to place,
                                                                                                                                                                                                                  talk tobutthem”
                                                                                                                                                                                                                               then anotherCEO Michael Browning,
                                                                                                      petitors in the dust. Altitude         and gas and much more. Their                             potential
                                                                                                                                                                                             about “vision     andchallenge
                                                                                                                                                                                                                     strategy andarises: com-
                                                                                                                                                                                                                                          above, used an investment by
                                                                                                      Trampoline Park posted sales           backing allowed Browning to                              placency. “When you have suc-
                                                                                                                                                                                             problems.”                                   MPK Equity Partners to amp up
                                                                                                      of $112 million in 2019, up            lure top-level talent from other                   Thosecess     you kind
                                                                                                                                                                                                         problems           of forget
                                                                                                                                                                                                                        include     a whatgrowth at Urban Air Adventure
                                                                                                      17.6 percent. And Sky Zone,            major entertainment brands.                              got you
                                                                                                                                                                                             lawsuit from           to the of
                                                                                                                                                                                                               a group      successful
                                                                                                                                                                                                                               fran- part.
                                                                                                                                                                                                      Then                                Parks, shown at left.
                                                                                                      the granddaddy in the family              “I went out and hired what                   chisees filed  inas    you2020
                                                                                                                                                                                                                April    get bigger,
                                                                                                                                                                                                                               who there’s
                                                                                                      entertainment space, saw a 7.4         I thought was the best team in                           less green
                                                                                                                                                                                             claim changes         to space   available and
                                                                                                                                                                                                                       the brand

                                          This is the largest, most sought after
                                                                                                      percent sales decline in 2019, to      franchising, hospitality, enter-                         less open
                                                                                                                                                                                             are adding      untenablemarkets    to sell,” heThe membership program
                                                                                                                                                                                                                              costs
                                                                                                                                                                                                                                          in particular, he said, is “rev-
                                                                                                      $324 million, according to the         tainment, and those highly tal-                 to their operations that weremore res-
                                                                                                                                                                                                      said.   “And     you   have
                                                                                                                                                                                                      taurants       that   have differentolutionary” in the industry,
                                                                                                      Franchise Times Top 200+ that          ented people wanted to see a                    not disclosed      in the   financial
                                                                                                                                                                                                      dynamics         and growing        and Urban Air beta-tested the
                                                                                                      ranks 500 franchise concepts           partner like MPK backing the                    disclosure     documents        when sales
                                                                                                      by systemwide sales.                   business, in order to leave Top                          that have
                                                                                                                                                                                             they signed.      Onebeen     open for five, program
                                                                                                                                                                                                                       complaint           six,       with volunteer fran-
                                                                                                                                                                                                      seven     years. We have            chisees in early 2019 at its 15
                                                                                                        “They’ve been great part-            Golf or Six Flags,” he said.                    focuses on    a membership         pro-to make                                                                                                                     “More firepower” for
                                                                                                                                                                                                      sure we’re                          Dallas/Fort Worth locations. It
                                                                                                      ners,” Browning said about                “I’m the type of person that                 gram launched         in constantly
                                                                                                                                                                                                                       April 2019evolving.”
                                                                                                                                                                                                      Newly       backed    by Brentwood  was “wildly successful,” so a                                                                                       uBreakiFix CEO Justin Wetherill.

                                          information regarding franchising’s
                                                                                                      MPK, where the “P” stands for          seeks wisdom, seeks mentors,”                   that carries    a 2.5    percent    fee,
                                                                                                                                                                                                      Associates,                         national rollout followed. “The
                                                                                                      Ross Perot Jr., the Texas family       he added about MPK. “I love                     on top of    a nationalthe      private equity
                                                                                                                                                                                                                          advertis-
                                                                                                                                                                                             ing fund firm    that
                                                                                                                                                                                                       fee that      bought
                                                                                                                                                                                                                  costs         the chainconsumers
                                                                                                                                                                                                                         5 percent.         in         sign a contract, and                                                                                 year the device repair franchise
                                                                                                                                                                                                                                          they pay us every month. It cre-
                                                                                                                                                                                                In his2019,     and like all
                                                                                                                                                                                                        first comments          other restau-
                                                                                                                                                                                                                             about                                                                                                                          changed one of the words—
                                                                                                                  This is not a franchise where I m sitting back
                                                                                                                                                                                                      rantsBrowning
                                                                                                                                                                                                               figuring out               ates affinity, and it drives addi-
                                                                                                                                                                                             the lawsuit,                   saidhowit to sur-                                                                                                              “where” can we fix it—and
                                                                                                                                                                                                      vive during                         tional food and beverage sales,”
                                                                                                                                                                                            “was brought       forth by the      pandemic,
                                                                                                                                                                                                                           a small                                                                                                                          started pilots to test adding
                                                                                                                at my desk in some ivory tower, and collecting                                        Deviney
                                                                                                                                                                                             group, and              said he
                                                                                                                                                                                                            it’s without
                                                                                                                                                                                                      strongly about
                                                                                                                                                                                                                             merit.
                                                                                                                                                                                                                            his growth
                                                                                                                                                                                                                                          he said.
                                                                                                                                                                                                                                 feels more
                                                                                                                                                                                                                                          phi-Other   brands are “trying”
                                                                                                                                                                                                                                                                                                                                                            vans that would send techni-

                                                                                                                 royalties and teaching you a theory. I m in the                            We’re confident           in how     we                                                                                                                         cians to customers wherever

                                          heavy hitters! The biggest ranking
                                                                                                                                                                                                                                          to copy the program, he said.
                                                                                                                                                                                             run ourlosophy
                                                                                                                                                                                                        business.  than  ever. “I
                                                                                                                                                                                                                       We’re       talk about
                                                                                                                                                                                                                                con-                                                                                                                        they wish. Tests completed, the
                                                                                                                  trenches, experiencing what the franchisees                                fident inthis
                                                                                                                                                                                                       howawe   lotinteract
                                                                                                                                                                                                                      with our    team,”“There’s
                                                                                                                                                                                                                               with        he        a couple of reasons                                                                                    franchise now has 400 vans on
                                                                                                                                                                                                      said. “We’re       trying   to buildwhya I believe they’re not having                                                                                 the road and CEO Justin

Our exclusive ranking of the nation’s
                                                                                                                                                                                             our franchisees.        We’re    confi-
                                                                                                                                             are experiencing.                                        brand
                                                                                                                                                                                             dent in our         that model,
                                                                                                                                                                                                           business    outlivesandus.” much success. At Urban Air, we                                                                                      Wetherill expected that num-
                                                                                                                                                                                             we’ll let the lawsuit work its                                                                                                                                 ber to hit 700 by the end of
                                                                                                                          — Michael Browning, CEO, Urban Air Adventure Parks
                                                                                                                                                                                                                uBreakiFix
                                                                                                                                                                                             way through.”                                         F&S continued on 22                                                                                      November 2020. Wetherill said
                                                                                                                                                                                                                                                                                                                                                            his philosophy about growing
                                                                                                                                                                                                                                                                                                                                                            sustainably is the same as when

                                          of the year: 400 franchise systems
                                                                                                                                                                                                            Device repair stores and vans                     January 2021 | Franchise Times 21                                                             he co-founded the company,
                                                                                                                                                                                                                                                                                                                                                            even though industry giant

largest restaurant franchisees with the
                                                                                                                                                                                                                   “What can we fix for                                                                                                                    Asurion purchased the brand
                                                                                                                                                                                                                   you today?” has been                                                                                                                     in August 2019. “I like to
                                                                                                                                                                                                                   uBreakiFix’s tagline                    “We’re trying to build a brand that outlives us,” said CEO Scott                                 believe we just have more fire-
                                                                                                                                                                                                                   for some time. Last                   Deviney, with Chicken Salad Chick founder Stacy Brown.                                             power now,” he said. “The

brands they operate. Spread the word      ranked according to worldwide sales                                                                                                                              Franchise Times

                                                                                                                                                                                                                                                                                                                       Year Rank

                                                                                                                                                                                                                                                                                                                                                                            Growth %

                                                                                                                                                                                                                                                                                                                                                                                           Growth %
                                                                                                                                                                                                                                                                                                                                                                            2017-19

                                                                                                                                                                                                                                                                                                                                                                                           2017-19
                                                                                                                                                                                                           Fast & Serious 2021

                                                                                                                                                                                                                                                                                                                                                                            Sales
                                                                                                                                                                                                                                                                                                             Rank
                                                                                                                                                                                                                                                                                                             2021

                                                                                                                                                                                                                                                                                                                       Prior

                                                                                                                                                                                                                                                                                                                                                                                           Unit
                                          and units, with deep industry sector
                                                                                                                                                                                                                                                                                                                                    Franchise Concept
                                                                                                                                                                                                                                                                                                               1          1         Club Pilates                             320.4%        171.5%

about your services to sophisticated
                                                                                                                                                                                                                                                                                                               2        NI-3        Urban Air Adventure Parks                292.7%        224.3%
                                                                                                                                                                                                                                                                                                               3          2         Orangetheory Fitness                     84.1%           55.7%
                                                                                                                                                                                                        To rank the smartest-growing franchise brands, we analyze infor-
                                                                                                                                                                                                                                                                                                               4          3         Burn Boot Camp                           243.2%        137.3%
                                                                                                                                                                                                        mation on 10 data points using a proprietary formula. Two of those
                                                                                                                                                                                                        data points, systemwide sales growth and unit growth over three                                        5         13         Circle K                                 53.8%           32.6%

                                          analysis.
                                                                                                                                                                                                        years, are shown here. See “about this project” on page 35 for                                         6         18         Chicken Salad Chick                     100.7%           82.3%
                                                                                                                                                                                                        more information on how we create the ranking.                                                         7          9         uBreakiFix                               73.7%           55.6%

operators in this editorial package
                                                                                                                                                                                                                                                                                                               8          6         Restoration 1                           118.5%           84.0%
                                                                                                                                                                                                                                                           PRIOR YEAR RANK NOTATIONS:                          9        NI-3        CycleBar                                138.7%           63.9%
                                                                                                                                                                                                                           NI-3: Not 3 years of information last year or unreliable past data
                                                                                                                                                                                                                                    U-40M: Was under $40M last year (Our sales threshold)                     10         41         Realty One Group*                        60.2%           61.5%
                                                                                                                                                                                                                                                                              : New this year                 11         10         Goldfish Swim School                     92.5%           67.2%
                                                                                                                                                                                                                                                                      * Franchise Times estimate

both online and in print!
                                                                                                                                                                                              24 Franchise Times | January 2021

                                          This is the one-stop shop for all the
                                          facts about the biggest franchise                                                                                                   Fast & Serious
Your branding:                            brands, which is also a new searchable
                                          database at www.franchisetimes.com.
In print:                                                                                                           Franchise Times
                                                                                                                                                                                              15     Summit Restaurant Group

                                          Your message in this editorial package                                                                                                                                                                              7
                                                                                                                                                                                                     Richardson, TX
                                                                                                                                                                                                     $499,000,000

                                                                                                                 Restaurant 200: Top 20                                                              247 IHOP
                                                                                                                                                                                                     113 Applebee’s
                                                                                                                                                                                                     17 Sonny’s

                                                                                                                                                                                              16     K-Mac Enterprises                              Sun Holdings added

  • Your logo on the front section
                                                                                                          1       Flynn Restaurant Group       10       Yadav Enterprises                            Fort Smith, AR                                 37 IHOP restaurants

                                          will be revisited again and again by
                                                                                                                  San Francisco, CA                     Fremont, CA                                  $484,125,000                                     to the operation at
                                                                                                                  $1,982,131,000                        $545,235,000                                 294 Taco Bell                                     an odd time, but
                                                                                                                  444 Applebee’s                        213 Jack in the Box                          11 YUM! Multi                                  exemplifies the fast-
                                                                                                                  367 Arby’s                            126 Denny’s                                                                                paced M&A at the top.
                                                                                                                  280 Taco Bell                         53 TGI Fridays                        17     Ampex Brands                                   Sun sold 48 Burger
                                                                                                                                                                                                     Richardson, TX                                 Kings, 12 Cici’s, 14
                                                                                                           2      NPC International            11       Covelli Enterprises                          $475,000,000                                    Golden Corrals and

    of the editorial coverage
                                                                                                                  Leawood, KS                           Warren, OH                                   196 KFC                                       18 Krispy Kreme loca-

                                          the biggest names in franchising,
                                                                                                                  $1,598,580,000                        $536,998,000                                 115 Pizza Hut
                                                                                                                                                                                                                                                     tions. It also added
                                                                                                                  947 Pizza Hut                         282 Panera Bread                             23 Long John Silver’s
                                                                                                                                                                                                                                                    14 Popeyes and six
                                                                                                                  393 Wendy’s                           6 Dairy Queen                                                                                       Arby’s.
                                                                                                                                                        5 O’Charley’s                         18     Sizzling Platter
                                                                                                           3      Carrols                                                                            Murray, UT
                                                                                                                  Restaurant Group             12       Tacala                                       $456,887,000
                                                                                                                  Syracuse, NY                          Vestavia Hills, AL                           327 Little Caesars
                                                                                                                  $1,528,351,000                        $517,180,000                                 71 Wingstop
                                                                                                                                                                                                     20 Dunkin’                               26     Manna

                                          online and in print.
                                                                                                                  1,009 Burger King                     320 Taco Bell
                                                                                                                  65 Popeyes                            1 KFC                                                                                        Louisville, KY

  • 75-word write up
                                                                                                                                                                                              19     D.L. Rogers Corp.                               157 Wendy’s
                                                                                                           4*     Dhanani Group                13       Meritage                                     Grapevine, TX                                   83 Fazoli’s
                                                                                                                  Sugarland, TX                         Hospitality Group                            $447,800,000
                                                                                                                  $1,300,000,000                        Grand Rapids, MI                             245 Sonic Drive-In                       27* Charter Foods
                                                                                                                  504 Burger King                       $516,000,000                                                                              Morristown, TN
                                                                                                                  339 Popeyes                           340 Wendy’s                           20     HAZA Foods                                   242 Taco Bell
                                                                                                                  41 La Madeleine                                                                    Sugar Land, TX                               31 YUM! Multi
                                                                                                                                               14       WKS Restaurant Group                         $425,000,000

    in editorial section
                                                                                                           5      MUY! Companies                        Cypress, CA                                  250 Wendy’s                              28* Ampler Group

                                                                                                                                                                                                                                    Bulking Up: The Restaurant 200 in Numbers
                                                                                                                  San Antonio, TX                       $500,835,000                                 51 Taco Bell                                 Chicago, IL
                                                                                                                  $1,041,942,000                        124 Denny’s                                                                               120 Burger King
                                                                                                                  358 Pizza Hut                         86 Wendy’s                                                                                103 Little Caesars
                                                                                                                  319 Wendy’s                           68 El Pollo Loco

                                          Your branding:
                                                                                                                  81 Taco Bell                                                                  $325-$425 Million     29 Desert de Oro Foods
                                                                                                                                                                                                      The Franchise Times Restaurant
                                                                                                                                                                                                                          Kingman, AZ     200 keeps growing.
                                                                                                           6      KBP Investments                                                                                                       173 Taco Bell
                                                                                                                  Overland Park, KS                                                                           The group now owns over 30,000  restaurants
                                                                                                                                                                                                                                        89 Pizza Hut      and commands $41.8 billion in revenue.
                                                                                                                                                                                              21     Boddie-Noell Enterprises

                                                                                                                                                                 6
                                                                                                                  $986,500,000
                                                                                                                                                                                                     Rocky Mount, NC                          30     Quality Dining
                                                                                                                  751 KFC
                                                                                                                                                                                                     342 Hardee’s                                    Mishawaka, IN
                                                                                                                  150 Taco Bell                                                                                                                                                                                                                                     $42.0             $41.8
                                                                                                                                                                                                                                                158 Burger King
                                                                                                                                                                                                                              Revenue (In Billions)                                                                  $37.5                           $40.4
                                                                                                                                                                                              22     FMI Group                                       38 Chili’s
                                                                                                          7       Sun Holdings                                                                                                                                                                                                        $39.1
                                                                                                                                                                                                     Woodstock, NB, Canada
                                                                                                                                                                                                                        Locations                                                                  $34.6

Digital:
                                                                                                                  Dallas, TX
                                                                                                                                                       KBP Investments                               188 KFC                      31                 Palo Alto
                                                                                                                  $919,500,000
                                                                                                                                                    grew sales at the fast-                          101 Pizza Hut                                   Greenwood Village, CO            $31
                                                                                                                  242 Burger King                                                                                                                                                                                                                                   30,124           30,222
                                                                                                                                                      est rate among the                                                                             202 Taco Bell
                                                                                                                                                                                                                                                                $28.7
                                                                                                                  175 Popeyes                                                                 23     VantEdge Partners                                                                                                                28,109         28,642
                                                                                                                                                     top 10 operators. In                                                                            32 Pizza Hut                                                    26,997
                                                                                                                  105 Arby’s                                                                         Overland Park, KS                               $26.3
                                                                                                                                                     2020, the company                                                                                                                             25,176
                                                                                                                                                                                                     127 Taco Bell                            32     JAE Restaurant Group
                                                                                                           8      GPS Hospitality                     added $62 million                                         $23.2
                                                                                                                                                                                                     93 Jamba Juice                                  Pompano Beach,   FL
                                                                                                                  Atlanta, GA                        in sales, a 7 percent                                                                                       21,831

                                          In print:
                                                                                                                                                                                                                                    $23.9            217 Wendy’s
                                                                                                                  $626,742,000                      growth rate. The sales                    24     Diversified                                                                   23,177
                                                                                                                  394 Burger King                     growth alone would                             Restaurant 17,887
                                                                                                                                                                                                                 Group                        33     Cotti Foods Corp.
                                                                                                                                                                                                                                                    20,331
                                                                                                                  63 Pizza Hut                        be enough to come                              Sonoma, CA                                      Rancho Santa
                                                                                                                                                                                                                                    18,408
                                                                                                                  19 Popeyes                        in at No. 171 on this

  • Ad module in the middle
                                                                                                                                                                                                     215 Taco Bell                                   Margarita, CA
                                                                                                                                                            very list.                               22 Arby’s                                       106 Wendy’s
                                                                                                           9      Pacific Bells                                                                                    2010              2011            2012
                                                                                                                                                                                                                                                     85 Taco Bell2013               2014           2015              2016              2017           2018          2019              2020
                                                                                                                  Vancouver, WA                                                               25     Border Foods
                                                                                                                  $579,017,000                                                                       New Hope, MN
                                                                                                                  243 Taco Bell
                                                                                                                  67 Buffalo Wild Wings                                                                       The top 5 fastest-growing operators added
                                                                                                                                                                                                     217 Taco Bell

                                                                                                                                                                                                              more than $433.1 million collectively.                                                                    The top 20 companies combined

                                            • Your logo on the front section
                                                                                                                                                                                                                                                                                                                           for $15.9 billion in revenue,

    of the editorial coverage online
                                                                                                                                                                                                                                             Restaurant 200         2020 Sales
                                                                                                                                                                                                                Company                      Sales Y/E 2020          Growth             Growth %                          a decrease of $581.6 million.
                                                                                             32 Franchise Times | August 2021
                                                                                                                                                                                                                Delight
                                                                                                                                                                                                                                             187,000,000            89,700,000           92.2%
                                                                                                                                                                                                                Restaurant Group
                                                                                                                                                                                                                Quality
                                                                                                                                                                                                                Restaurant Group
                                                                                                                                                                                                                                             300,000,000          135,000,000*           81.8%
                                                                                                                                                                                                                                                                                                            Legacy brands are the favorite for the
                                                                                                                                                                                                                                                                                                            Franchise Times Restaurant 200, and large

                                              of the editorial coverage
                                                                                                                                                                                                               JJB Brands                    79,203,857             30,423,610           62.4%
                                                                                                                                                                                                               ADT Pizza                     138,000,000*         53,000,000*            62.4%
                                                                                                                                                                                                                                                                                                            operators are the favorites of legacy brands.
                                                                                                                                                                                                               Ampler Group                  375,000,000*         125,000,000*           50.0%

  • Rotating banner throughout
                                                                                                                                                                                                                                                                     * Denotes revenue estimate                                                                                   % of Total
                                                                                                                                                                                                                                                                                                                                                                                  Franchised
                                                                                                                                                                                                                                                                                                              Rank     Brand                       Companies        Units         Units in US

                                                                                                                                                                                                              The average revenue for a Restaurant 200                                                         1       Taco Bell                      44           4,482               67%
                                                                                                                                                                                                                                                                                                               2       Pizza Hut                      31           4,113              77%
                                                                                                                                                                                                              operator is now $209.1 million—that’s down                                                       3       Burger King                    30           4,102               58%
                                                                                                                                                                                                              by more than $1 million this year.

                                            • 75-word write up
                                                                                                                                                                                                                                                                                                               4       Wendy's                        28           3,430               62%

    editorial coverage online
                                                                                                                                                                                                              The average location count remained,static, but sales slipped on                                 5       KFC                            20           1,862              48%
                                                                                                                                                                                                              average even as QSR performed well.                                                              6       Applebee's                     16           1,302               85%
                                                                                                                                                                                                                                                                                                               7       Arby's                         14            972                45%
                                                                                                                                                                                                                                                                                                               8       Popeyes                        12            859                33%
                                                                                                                                                                                                                                                                      $210.4            $209.1
                                                                                                                                                                                                                                                     $202.0                                                    9       Panera Bread                   10            859               78%
                                                                                                                                                                                                                                    $195.5
                                                                                                                                                                                                                  $187.5

                                              in editorial section
                                                                                                                                                                                                                                                                                                              10       Hardee's                       4             573                37%
                                                                                                                                                                                                                                                       143              151              151
                                                                                                                                                                                                                    135               141
                                                                                                                                                                                                                                                                                                            This table shows a breakdown of the most popular brands in
                                                                                                                                                                                                                                                                                                            the Restaurant 200, the number of franchisees operating the
                                                                                                                                                                                                                                                                                                            top brands, the number of locations operated by the franchisee
                                                                                                                                                                                                                   2016              2017             2018             2019             2020                companies and the relative percentage of those locations to the
                                                                                                                                                                                                                                                                                                            total U.S. franchised locations.

Social media coverage:
                                                                                                                                                                                                                                 Avg. Revenue (In Millions)                    Avg. Units

                                                                                                                                                                                                                                                                                                                                                                            August 2021 | Franchise Times 35

                                          Digital:
  • Thank-you tweet and tag                                                                                                                                       Franchise Times’
                                            • Ad module in the middle
  • LinkedIn Post                                                                                                                                                  Restaurant 200
                                              of the editorial coverage online
  • Facebook post
                                            • Rotating banner throughout                                 / Top 400 Franchise Chains by Worldwide Sales

                                                                                                                                                                                Top 400 Franchise Chains

Total impressions*: 51,000                    editorial coverage online                                          #1
                                                                                                           McDonald’s retained the
                                                                                                           top spot, despite los-
                                                                                                                                                Rank
                                                                                                                                                 '21

                                                                                                                                                    1

                                                                                                                                                    2
                                                                                                                                                           Rank
                                                                                                                                                           '20

                                                                                                                                                            1

                                                                                                                                                            2
                                                                                                                                                                  Franchise Concept

                                                                                                                                                                  McDonald’s

                                                                                                                                                                  7-Eleven
                                                                                                                                                                                                   Global
                                                                                                                                                                                                   Sales
                                                                                                                                                                                                    ($M)

                                                                                                                                                                                                   93,317

                                                                                                                                                                                                   91,800
                                                                                                                                                                                                                 US
                                                                                                                                                                                                                Units

                                                                                                                                                                                                               13,679

                                                                                                                                                                                                               9,519
                                                                                                                                                                                                                            INT'L
                                                                                                                                                                                                                            Units

                                                                                                                                                                                                                           25,519

                                                                                                                                                                                                                           62,855
                                                                                                                                                                                                                                        Total
                                                                                                                                                                                                                                        Units

                                                                                                                                                                                                                                        39,198

                                                                                                                                                                                                                                        72,374
                                                                                                                                                                                                                                                      Sales
                                                                                                                                                                                                                                                     Growth
                                                                                                                                                                                                                                                       %

                                                                                                                                                                                                                                                      -6.8%

                                                                                                                                                                                                                                                      3.1%
                                                                                                                                                                                                                                                                   Unit
                                                                                                                                                                                                                                                                  Growth
                                                                                                                                                                                                                                                                    %

                                                                                                                                                                                                                                                                    1.3%

                                                                                                                                                                                                                                                                    3.1%
                                                                                                                                                                                                                                                                                 %
                                                                                                                                                                                                                                                                                Fran-
                                                                                                                                                                                                                                                                               chised

                                                                                                                                                                                                                                                                                93%

                                                                                                                                                                                                                                                                                97%
                                                                                                           ing nearly 7% of sales
                                                                                                           in 2020. Tensions flared                 3       3     KFC                              26,289      3,943       21,057       25,000        -5.8%         3.7%        99%
                                                                                                           between McDonald’s and
                                                                                                           the National Franchisee                  4       5     Ace Hardware                     20,587      4,853        816         5,669         21.1%         2.1%        96%
                                                                                                           Leadership Alliance over

                                          Social media coverage:
                                                                                                           $70 million in increased                 5       4     Burger King                      20,038       7,081      11,544       18,625       -12.6%       -1.1%        100%

Contact information:
                                                                                                           technology fees. McD’s
                                                                                                                                                    6       7     Domino's                         16,106       6,355      11,289       17,644        12.6%         3.7%        98%
                                                                                                           backed down in July 2021,
                                                                                                           slashing the technology                  7       10    Circle K                         15,196       5,997       5,315       11,312        22.0%        20.4%        23%
                                                                                                           fee by 62%.
                                                                                                                                                    8       9     Chick-fil-A                      14,100*     2,608         2          2,610         11.2%         4.4%        98%

                                                                                                                                                    9       6     Subway                           13,700*     22,201      14,804       37,005       -14.9%       -9.5%        100%

                                                                                                                #8
                                                                                                                                                 10         8     Pizza Hut                        11,955       6,561      11,078       17,639        -7.3%       -5.7%        100%

Receive the contact information             • Thank-you tweet and tag
                                                                                                                                                 11         12    Taco Bell                        11,745       6,799       628         7,427         -0.3%         0.9%        94%

                                                                                                                                                 12         16    RE/MAX                           11,475      3,608        5,056       8,664         10.0%         0.4%       100%

                                                                                                                                                 13         14    Wendy’s                          11,339       5,881    947    6,828   3.6%    0.6%   95%
                                                                                                           Chick-fil-A saw some
                                                                                                                                                                                                             / Top   Personal Care  & Services by Laura Michaels
                                                                                                                                                 14         18    Keller Williams Realty           10,346*      799         265         1,064         16.2%         0.3%        99%
                                                                                                           deceleration in the last

for the top restaurant franchisees
                                                                                                           year. Sales grew by 11.2%             15         17    Dunkin’                          9,448        9,083       3,536       12,619        -6.1%       -3.9%        100%
                                                                                                           in 2020, compared to 21%
                                                                                                           in 2019. The brand also               16         11    Marriott Hotels & Resorts        8,250*       374         312             686      -32.7%         2.1%        44%
                                                                                                           began selling its sauces in
                                                                                                                                                                                                        A world of hurt                                                                 More down                                  Tough breaks

                                            • LinkedIn Post
                                                                                                           grocery stores and rolled             17         28    Sonic Drive-In                   5,680       3,526         0          3,526         21.2%         0.0%        92%
                                                                                                                                                                                                                                                                                        than up
                                                                                                                                                                                                        F                                                                                                                          H
                                                                                                           out a range of mobile
                                                                                                           ordering capabilities                 18         21    Tim Hortons                      5,488     inding
                                                                                                                                                                                                              633    some
                                                                                                                                                                                                                      4,316 positive
                                                                                                                                                                                                                                 4,949 news
                                                                                                                                                                                                                                          -18.3%                    0.3%       100%                                                       air care and massage, two industries that in
                                                                                                                                                                                                             in the midst of the otherwise                     $17.6B                                                                     many states fought for “essential business”

in the nation!
                                                                                                           for its restaurants.                                   Popeyes                                                                                                                Notable gains
                                                                                                                                                 19         32
                                                                                                                                                                  Louisiana Kitchen
                                                                                                                                                                                                   5,143     dreadful
                                                                                                                                                                                                             2,634     sales
                                                                                                                                                                                                                        817 performance
                                                                                                                                                                                                                                 3,451
                                                                                                                                                                                                        of the personal services category
                                                                                                                                                                                                                                           17.0%
                                                                                                                                                                                                                                                               TOTAL
                                                                                                                                                                                                                                                                 4.1%           99%
                                                                                                                                                                                                                                                                                         for junk haulers
                                                                                                                                                                                                                                                                                                                                          status and were denied, felt the impact of
                                                                                                                                                                                                                                                                                                                                   pandemic restrictions and, later, hesitation on the
                                                                                                                                                 20         25    Panera Bread                     5,000*took 2,107   12
                                                                                                                                                                                                              some digging, but2,119    -15.6%
                                                                                                                                                                                                                                 it seems                      SALES
                                                                                                                                                                                                                                                                -2.5%          55% • College Hunks                                 part of consumers to return to those close-contact
                                                                                                                                                                                                        one segment was made to serve                                                      +20%                                    services. Hair care franchises, including salons and
                                                                                                                                                 21         27    Dairy Queen                      4,910       4,361      2,744
                                                                                                                                                                                                        the millions      of people7,105stuck at4.0%            -1.0%         100%
                                                                                                                                                                                                                                                                                                                                   salon suites, saw sales decline by 31.3% overall, to
                                                                                                                                                                                                   4,725*home4,211last year:
                                                                                                                                                                                                                          1,150 junk5,361haulers.3.3%          SALES                  • Junk King
                                                                                                                                                                                                                                                                                           +15.5%                                  $1.7 billion. That’s a drop of more than $800 mil-
                                                                                                                                                 22         29    Little Caesars
                                                                                                                                                                                                                                                               DOWN
                                                                                                                                                                                                                                                                -0.5%          89%

                                                                                                           #15
                                                                                                                                                                                                        Junk removal franchises collec-                                                                                            lion from 2019. Brian Kelly, president of Phenix

                                            • Facebook post
                                                                                                                                                                                                                                                                                      • 1-800-GOT-JUNK?
                                                                                                                                                 23         19    Hampton by Hilton                4,575*tively2,282
                                                                                                                                                                                                                 added $50 379million     in sales
                                                                                                                                                                                                                                      2,661
                                                                                                                                                                                                        in 2020, an 11.7 percent increase,
                                                                                                                                                                                                                                                   -46.8%
                                                                                                                                                                                                                                                               21.8%
                                                                                                                                                                                                                                                                 4.6%          98%         +8%
                                                                                                                                                                                                                                                                                                                                   Salon Suites, noted the brand’s franchisees, like
                                                                                                                                                                                                                                                                                                                                   others in the salon suite segment, weren’t eligible
                                                                                                                                                 24         20    Holiday Inn Express              4,275*for a 2,425
                                                                                                                                                                                                               total of $621
                                                                                                                                                                                                                           541 million.
                                                                                                                                                                                                                                      2,966It was  -42.6%        3.2%          94% Eye care felt some pain                         for Paycheck Protection Program loans because
                                                                                                                                                                                                        the only segment to grow sales in a category that                             • Pearle Vision                              the Small Business Administration, which facili-
                                                                                                                                                 25         38    Arby’s                           4,253includes
                                                                                                                                                                                                               3,369fitness,
                                                                                                                                                                                                                           155education,
                                                                                                                                                                                                                                      3,524 massage  7.1% and 0.3%
                                                                                                                                                                                                                                                                 eye care, 66%                                                     tated the program, views the model as a passive
                                                                                                                                                                                                                                                                                           -24.6%
                                                                                                           Roark Capital-backed                                                                         among      others.2,266
                                                                                                                                                                                                                             CEO Michael           Andreacchi’s        Junk 89%                                                    business owned by developers or landlords and the

Sponsorship: $11,000
                                                                                                                                                 26         40    Papa John’s                      4,186       3,134                  5,400         15.1%        0.1%
                                                                                                           Inspire Brands acquired                                                                      King was up 15.5 percent, to $82 million. Junk                                Tax services in the red                      brand isn’t listed on the SBA’s Franchise Directory.
                                                                                                           Dunkin’ Brands in late                27         13    Hyatt                            4,000*King ramped
                                                                                                                                                                                                                683        up
                                                                                                                                                                                                                           291 its contactless
                                                                                                                                                                                                                                        974            service offerings,
                                                                                                                                                                                                                                                   -60.0%        6.7%          51% • Jackson Hewitt                                Still, he said Phenix was successful in helping ‘zees
                                                                                                           2020. Inspire paid $11.3                                                                     created an online pricing estimator tool and saw                                                                           negotiate rent deferrals and abatements. “Our P&L
                                                                                                                                                                                                                                                                                           -13.5%
                                                                                                                                                 28         42    Jack In The Box                  3,673“huge”     demand0for its dumpster
                                                                                                                                                                                                               2,241                  2,241           rentals, he
                                                                                                                                                                                                                                                     4.8%           said. In 94%
                                                                                                                                                                                                                                                                -0.1%                                                              is really rent in, rent out, so we’re fortunate land-
                                                                                                           billion, including debt. The                                                                                                                                               • H&R Block
                                                                                                           new owner is committed                                                                       fitness, shutdown orders, capacity limits and cau-                                                                         lords leaned in and helped out,” he said. Phenix
                                                                                                                                                 29         22    Courtyard                        3,575*tious1,058
                                                                                                                                                                                                                consumers  200resulted1,258        -46.2%percent
                                                                                                                                                                                                                                           in a 23.8             1.4%hit as 72%            -18.8%                                  designed a mobile app to allow its salon profes-
                                                                                                           to Dunkin’s next-gen res-
                                                                                                                                                                                                        the segment declined overall to $5.8 billion. Devan                           Trampoline parks                             sionals to manage their business online, including

                                          Total impressions*: 55,000
                                                                                                           taurant rollout, an updated                            Berkshire Hathaway
                                                                                                                                                 30         49                                     3,555Kline,1,437
                                                                                                                                                                                                                 CEO of the 25 lone grower
                                                                                                                                                                                                                                      1,462      in15.8%         1.3% Boot 78%
                                                                                                                                                                                                                                                       fitness, Burn                                                               the purchase of inventory, and most of its fran-
                                                                                                           design that features digital                           HomeServices                                                                                                        way down
                                                                                                           ordering kiosks and dual                                                                     Camp, said his franchise “did literally everything                                                                         chisees didn’t charge their salon tenants rent dur-
                                                                                                           drive-thru lanes.
                                                                                                                                                 31         36    Chili's                          3,507       1,233
                                                                                                                                                                                                        we could”          377
                                                                                                                                                                                                                       to keep        1,610
                                                                                                                                                                                                                                members.        “We-12.4%       -0.1%
                                                                                                                                                                                                                                                        threw out    all the 34% • Urban Air                                       ing shutdowns. “So as a result, we didn’t have the
                                                                                                                                                                                                                                                                                        Adventure Parks
                                                                                                                                                 32         15    Hilton Hotels & Resorts          3,425*rules and
                                                                                                                                                                                                                239 basically
                                                                                                                                                                                                                           341 said, 580meet your  -67.2% members
                                                                                                                                                                                                                                                                -0.7%where 43%                                                     turnover” when locations reopened, Kelley said.
                                                                                                                                                                                                        they are,” said Kline. That meant live stream work-                                -29.7%                                  By December 2020 occupancy was at 90.2 percent.
                                                                                                                                                                                                        outs, classes in    parking
                                                                                                                                                                                                                         Worldwide salelots
                                                                                                                                                                                                                                         are inand   the *creation
                                                                                                                                                                                                                                                millions.  Franchise of  vir-Estimate • Sky Zone
                                                                                                                                                                                                                                                                     Times                                                         Sales at Phenix dipped slightly, by 0.1 percent. My
                                                                                                                                                                                                        tual platform Burn Boot Camp On Demand.                                            -57.1%                                  Salon Suite was the only brand in the segment to
                                                                                                                                                                                                                                                                                                                                   grow sales, adding a slim $1 million. Massage fran-
                                                                                                                                                                                                                                                                                                                                   chises, meanwhile, were down 22.2 percent overall.
                                                                                             32 Franchise Times | October 2021                                                                                                                                                                                                     Hand & Stone, whose sales fell by 17.2 percent, did
                                                                                                                                                                                                        Sales growth: Fitness                                                            Staying                                   increase its unit count by 30.

                                                                                                                                                                                                        Top 3                                                                            afloat

                                          Sponsorship: $10,000
                                                                                                                                                                                                        Burn Boot Camp                             $109M        ▲ +12.2%
                                                                                                                                                                                                        Orangetheory Fitness                        $1.1B       ▼   -16%
                                                                                                                                                                                                                                                                                         Swim schools worked
                                                                                                                                                                                                                                                                                         mightily to keep their
                                                                                                                                                                                                                                                                                                                                   Sales growth: Hair Care
                                                                                                                                                                                                        Pure Barre                                 $134M        ▼ -22.6%                 heads above water                         Trims and big cuts
                                                                                                                                                                                                                                                                                         in 2020 but the two
                                                                                                                                                                                                                                                                                                                                   My Salon Suite                       $42M           ▲       +1.6%
                                                                                                                                                                                                        Bottom 3                                                                         brands on the Top 400
                                                                                                                                                                                                                                                                                                                                   Phenix Salon Suites                  $86M           ▼       -0.1%
                                                                                                                                                                                                        CycleBar                                    $59M        ▼     -25.1%             took some big sales
                                                                                                                                                                                                                                                                                                                                   Sola Salon Studios                 $140M*           ▼      -12.5%
                                                                                                                                                                                                        Snap Fitness                               $260M        ▼       -41%             hits. Aqua-Tots saw
                                                                                                                                                                                                                                                                                                                                   Sport Clips                         $495M           ▼        -33%
                                                                                                                                                                                                        9Round                                      $87M        ▼     -42.6%             a 24.2% decline in
                                                                                                                                                                                                                                                                                                                                   Great Clips                            $1B          ▼      -35.1%
                                                                                                                                                                                                                                                                                         sales, while sales for
                                                                                                                                                                                                                                                                                         Goldfish dropped by                                                              * Franchise Times Estimate
                                                                                                                                                                                                                                                                                         nearly 42%.
                                                                                                                                                                                                        Sales growth:
                                                                                                                                                                                                        Education/Learning

                                          * Total circulation between print
                                                                                                                                                                                                                                                                                                                                   Sales growth: Massage
                                                                                                                                                                                                        Top 3
                                                                                                                                                                                                                                                                                        25%
                                                                                                                                                                                                                                                                                                                                   Deep declines
                                                                                                                                                                                                        School of Rock                              $95M        ▼       -8.1%           After it topped the $3                     MassageLuxe                          $49M           ▼      -13.4%
                                                                                                                                                                                                        Eye Level Learning                         $690M        ▼       -9.5%           billion mark in 2019,                      Hand & Stone                        $414M           ▼      -17.2%
                                                                                                                                                                                                        Mathnasium Learning                        $225M        ▼      -15.9%           the pandemic pum-                          Elements Massage                    $145M           ▼      -21.8%
                                                                                                                                                                                                                                                                                        meled Planet Fitness                       Massage Envy                          $1B*          ▼      -24.8%

                                          and digital
                                                                                                                                                                                                        Bottom 3                                                                        as systemwide sales
                                                                                                                                                                                                                                                                                        dropped 25% to $2.4                                                               * Franchise Times Estimate
                                                                                                                                                                                                        Lightbridge Academy                         $74M        ▼     -24.2%
                                                                                                                                                                                                        The Learning Experience                    $228M        ▼     -26.4%            billion. It did add 123
                                                                                                                                                                                                        Huntington Learning                        $103M        ▼     -29.9%            net new units.

                                                                                                                                                                                              60 Franchise Times | October 2021

                                                                                                                                    Franchise Times Top 400

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        promotions and appointments                franchise

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 BRAND INTELLIGENCE                                                                                                                                                                                                                                                                                             IN THE KNOW                                                                                                                                                  MULTI-UNIT NEWS            ON THE MOVE                                                                                                                                                         GRAB BAG
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Just straight vanilla

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Executive Ladder                                                                                                                                                 PuroClean prez wants to hang with
                                                                                                                                                                                                                          “Telehealth is always something we had the strengths of your brand that shine in
                                                                                                                                                                                                                       done and was core to our operating princi- uncertain times, plus what shows the stabil-
                                                                                                                                                                                                                       ples, but it wasn’t something we put out in ity inherent in your concept, he added.
                                                                                                                                                                                                                                                                                                                                                                                                                                               - QUICK HITS -
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Bilbo Baggins and be a park ranger
                                                                                                                                                                                                                       front of the end user or consumer,” Wootton      My Eyelab’s increased business attracted
                                                                                                                                                                                                                       said. “It’s something we did                                prospective franchisees, who                                                                                                                         Slim Chickens signed a multi-unit deal
                                                                                                                                                                                                                       because it was effective, but we                            were able to attend virtual dis-                                                                                                                     with longtime restaurant operator Den-                                  Church’s Chicken promoted Felicia White to         Kevin Hein , Trish MacAskill and Leilani
                                                                                                                                                                                                                       didn’t go out and promote it …                              covery days. Ten new franchise                                                                                                                       nis Ekstrom, who will open 10 restau-                                   vice president of global operations, training      Argersinger joined Akerman law firm as
         We check out three frozen treat                                                                 Ever wonder how consumers feel about your franchise?
                                                                                                         Editorial staffers Beth Ewen, Nick Upton, Laura Michaels,                                                     all of a sudden that switched.”                             groups signed on, and half of                                                                                                                        rants across New Mexico and in El Paso,                                 and development. White will lead opera-             part of the franchise and licensing prac-

         brands so you don’t have to
                                                                                                         Callie Evergreen and Tom Kaiser check out three brands
                                                                                                         in a different genre each issue, and report back.
                                                                                                                                                                                                                           My Eyelab saw a 60 per-
                                                                                                                                                                                                                       cent increase in telehealth eye
                                                                                                                                                                                                                                                                                   the 57 total units sold came
                                                                                                                                                                                                                                                                                   from existing owners.                                 Alcohol emphasis                              what differentiated it from other concepts,”
                                                                                                                                                                                                                                                                                                                                                                                       said Ray as he noted the bartender role is
                                                                                                                                                                                                                                                                                                                                                                                                                                        Texas. Ekstrom is also a Del Taco franchi-
                                                                                                                                                                                                                                                                                                                                                                                                                                        see with 10 locations.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                tional training initiatives and restaurant-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                level professional development programs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    tice in Denver.                                                                                             Who would play you in the biopic about your life?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The first person who came to mind to me was Mike Rowe,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    What’s the weirdest thing you’ve ever eaten?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Oh, no question. So I’m a young soldier on an exercise in

                                                                                                                                                                                                                                                                                                                                         draws TSC ‘zees
                                                                                                                                                                                                                       exams last year and is averag-                                “I made sure when selling                                                                         essential to the business. “It’s not an after-                                                                           across the entire organization.                     Bojangles’ Famous Chicken ‘n Biscuits named                                                                 the ‘Dirty Jobs’ guy. Who does more dirty jobs that PuroClean?      Germany … and I trade rations with a Belgian soldier because
                                                                                                                                                                     Keep marketing                                    ing about 4,000 exams per day.
                                                                                                                                                                                                                       Customers still come into the
                                                                                                                                                                                                                                                                                   franchises, I wasn’t putting
                                                                                                                                                                                                                                                                                   people outside of their comfort
                                                                                                                                                                                                                                                                                                                                                                                       thought, it’s at their core.”
                                                                                                                                                                                                                                                                                                                                                                                         The Howells also expect Another Broken
                                                                                                                                                                                                                                                                                                                                                                                                                                        Dunkin’ will expand its footprint in Texas
                                                                                                                                                                                                                                                                                                                                                                                                                                        with new franchisee Priceless Coffee and                                Debbie Roberts joined Panera
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Monica Sauls as chief people officer.                                                                       And he’s done some other cool things, he has this Facebook
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                show, ‘Returning the Favor,’ where he’s finding people in the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    they’re known to have incredible chocolate in their rations. But
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    the main meal, I open this can and there’s some piece of meat in
                                                                                                                                                                                                                                                                                                                                         to brunch brand
         T                                                W                                                  I                                                       during COVID
               he Watermelon Swirl Sorbet at                       hat’s better than ice cream? Ice              t’s a Minnesota classic, and as spring                                                                clinic, but optometrists aren’t                             zones with health concerns,”                                                                        Egg’s hours, 7 a.m. to 2 p.m. at most res-       existing franchisee Gratitude Restau-                                   Bread as chief operations offi-                                    Jersey Mike’s promoted Jamie                                                                 community who give back and then surprising them. Plus he’s         a pink sauce that was unidentifiable. The more we cooked it, the
               Baskin-Robbins was inspired by                      cream with alcohol, of course,                sprung, the blizzard, hotdog and sun-                                                                 right in their faces. Instead,                              Wootton said. “The biggest                                                                          taurants, will attract employees. “It’s a one-   rant Group. Each franchise group will                                   cer. Roberts most recently                                         Kapalko to deputy general                                                                    got a distinctive voice, and I guess I do, too.                     worse it got. To this day I still don’t know what it was. Every
               Harry Styles’ Grammy award-win-                     which Buzzed Bull Creamery offers             dae season at Dairy Queen started anew.                                                               they’re on a Zoom screen in                                 thing we did was understand-                                                                        shift operation,” said Joy. “So in talking       open 10 new Dunkin’ stores throughout                                   served as president of                                             counsel and hired Lawrence                                                                                                                                       guy I gave a taste to spit it out right away.

                                                                                                                                                                     H                                                                                                                                                                   F
         ning hit “Watermelon Sugar”—prob-                in dramatic fashion. Liquid nitrogen at            For the nostalgia-drenched, small-for-                        ow did retail eyecare franchise My          front of them, with remote                                  ing people’s timelines might                                lorida’s Lee County, which includes with other servers and managers, they love           Dallas and four multi-brand locations                                   McDonald’s East Zone, over-                                        DeBello as associate general                                                                 If you weren’t in
         ably. A super sweet watermelon puree             minus 320 degrees F is the star ingredi-           mat and seasonal treat shacks, it’s a spe-                    Eyelab open 28 new locations and sign       control of the phoropter, an                                change.” The brand “built in                                cities such as Fort Myers and Cape that they’re going to be off work by 3 or 4           with Baskin-Robbins.                                                    seeing 7,000 restaurants in                                        counsel.                                                                                     franchising, what would           “When I was a little                                                            If you could dis-invent one
                                                                                                                                                                                                                                                           Mike Wootton                                                                                                                                                                                                                                         11 regions.                                                                                                                                                     you be doing?                                                                                                     thing, what would it be?
         base blended with ribbons of tart rasp-
         berry sugar brings me back to childhood
                                                          ent, which gloved and goggled mix-mas-
                                                          ters infuse into each order to create a the-
                                                                                                             cial time. Pent up demand for Dilly bars
                                                                                                             and vitamin D mean a long line every sin-
                                                                                                                                                                           agreements for 57 new units in 2020
                                                                                                                                                                     during a pandemic? Part of that answer is in
                                                                                                                                                                                                                       instrument that tests individ-
                                                                                                                                                                                                                       ual lenses on each eye.
                                                                                                                                                                                                                                                                                   sensitivity to a normal devel-
                                                                                                                                                                                                                                                                                   opment schedule to allow for
                                                                                                                                                                                                                                                                                                                                               Coral, is the strongest market for the to get home to their families.”
                                                                                                                                                                                                                                                                                                                                         Howell family’s Tropical                                        Existing franchisees, mean-    Aloha Poke signed a 10-unit agreement                                                                                                      Massage Envy hired Julie Cary                                                                  When I was a little kid,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       kid, I wanted to                                                             I would make Twitter go
         summers eating the fruity push-pops
         and drinking Kool-Aid after a long day
                                                          atrical cloud. The names sound yummy:
                                                          The Girl Scout, with mint ice cream, choc-
                                                                                                             gle night, even amid the final snow flur-
                                                                                                             ries of the year. For me, it’s time for the
                                                                                                                                                                     marketing, both to prospective franchisees
                                                                                                                                                                     and to consumers. This means knowing how
                                                                                                                                                                                                                          “The magic piece is we’re able to manip- unforeseen circumstances and were as flex-
                                                                                                                                                                                                                       ulate the phoropters from remote; it’s the ible as we could with compassion towards
                                                                                                                                                                                                                                                                                                                                         Smoothie Café franchises,
                                                                                                                                                                                                                                                                                                                                         said Ray Howell, which is
                                                                                                                                                                                                                                                                                                                                                                                                      while, gave glowing reviews,
                                                                                                                                                                                                                                                                                                                                                                                                      said Andrew, who asked
                                                                                                                                                                                                                                                                                                                                                                                                                                        with existing franchisee Baryalay Razi
                                                                                                                                                                                                                                                                                                                                                                                                                                        to open locations in the Houston metro
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Home Franchise Concepts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                named Scott Barret president
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   as the brand’s chief market-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   ing and innovation officer.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Office Pride Commercial Cleaning Services
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       appointed Patrick Durkee as chief operat-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I wanted to be a National           be a National Park                                                            away. I don’t like the mean-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ness on Twitter. I shut down
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Park ranger. I wanted
         at vacation Bible school. Unfortunately,         olate chips, Oreos and Rumpleminz if so            standard Oreo Blizzard. For my wife,                    to promote the products customers need and        tipping point which allows it, it’s our spe- those issues.”                                                       why the family decided it was                                them about the true food          area. Razi already has three Aloha units                                and CEO.                                                           Cary previously served as           ing officer.                                             to work out West at                ranger. I wanted to                                                            my account a few months
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   CMO for franchised hotel
         the shop was out of ingredients to make
         Baskin-Robbins’ “Creature Creations,”
                                                          desired; or Southern Peach Cobbler, The
                                                          Margarita and more. Alas, the shakes are
                                                                                                             it’s the ‘90s classic, a Brownie Chocolate
                                                                                                             Extreme Blizzard. While there’s not a bevy
                                                                                                                                                                     want, according to Mike Wootton, vice presi-
                                                                                                                                                                     dent of franchise development at My Eyelab.
                                                                                                                                                                                                                       cial sauce,” Wootton said. “Everything else
                                                                                                                                                                                                                       is the same process.” It’s all about finding                           —Callie Evergreen
                                                                                                                                                                                                                                                                                                                                         the ideal spot to start devel-
                                                                                                                                                                                                                                                                                                                                         oping its next brand, Another
                                                                                                                                                                                                                                                                                                                                                                                                      and labor costs, which were
                                                                                                                                                                                                                                                                                                                                                                                                      in line with the numbers
                                                                                                                                                                                                                                                                                                                                                                                                                                        in Maryland.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Office Evolution, a coworking                                      chain La Quinta Inns and            Golden Chick named Howard Terry chief mar-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Yellowstone or the Grand
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Canyon. Or I wanted to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     work out West at                                                             ago.

         so I didn’t get to enjoy my treat topped
         with an edible mermaid or unicorn. I set-
                                                          runny and contain too much bad alco-
                                                          hol IMO. “I don’t think it’s too boozy at
                                                                                                             of choices, the dog gets a classic Puppy
                                                                                                             Sundae. Just like last year, the year before
                                                                                                                                                                                                                                                                                                                                         Broken Egg Café.
                                                                                                                                                                                                                                                                                                                                           “We wanted another brand
                                                                                                                                                                                                                                                                                                                                                                                                      provided by corporate. The
                                                                                                                                                                                                                                                                                                                                                                                                      brand’s average unit vol-
                                                                                                                                                                                                                                                                                                                                                                                                                                        Scenthound signed a 20-unit agreement
                                                                                                                                                                                                                                                                                                                                                                                                                                        with existing franchisee Bill Gray to open
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                franchisor, promoted for-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                mer senior vice president of           Debbie Roberts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Suites for more than 12 years.      keting officer.                                          work in the capital at the          Yellowstone or the                                                            If you could be a member
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  of any TV show family,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                national monuments, like
         tled for a cup of sorbet for $3.11 with          all!” my husband objects, although then            and 30 odd years prior to that, the treats                                                                                                                                                                                  that could complement and                                    ume was also attractive, at       locations in the Atlanta market.                                        finance Mike Brower to chief                                       Marco’s Pizza                                       Panera Bread appointed Lauren            at the Lincoln Memorial.               Grand Canyon.”                                                             which would it be?
         tax, and thank goodness I only got one           concurs: “If we ever went out drinking             are all great. Crunchy bits of Oreo in a                                                                                                                                                                                    be different and give us a                                   $1.5 million in 2019 across                                                                               financial officer.                                  named Chris Tussing as vice                                        Cody as chief of staff and                                                                                                                                    I’d be a member of the
         scoop because I was begging for water            in college and went out for shakes after,”         sea of soft serve or a chewy brownie in                                                                   Wings began franchising in December and           In 2019, the company reported $1.3 billion                      challenge,” said Ray, who                                    the system and just over $2       Pearle Vision signed a five-store deal with                                                                                 president and chief market-                                        chief customer officer. Cody             What superhero power                               —Steve White,                                                  Jetsons. They flew around in
         at the end to rinse away the sugar. I ate        (which we may or may not have done, 38             a mélange of chocolate contain as much                                                                    has seven company units open in Chicago,          in overall sales. If all things hold, that means                with his wife, Joy, and son                                  million for the top quar-         Bill Noble of West Point Optical Group,                                 FranConnect appointed Andrew Volkmann as            ing officer.                                                       most recently served as vice             would you most like to                 president & COO, PuroClean                                                 a spaceship. They lived an
         outside on a 57-degree afternoon, which          years ago) “they would taste like this.”           sugary-sweet nostalgia as the red-shingle                                                                 Atlanta and St. Petersburg, Florida. Albert       sales jumped to around $1.48 billion across                     Andrew signed a develop-                                     tile. “They open strong and       already the brand’s largest franchisee with                             chief financial officer.                                                                                               president of global con-                 have?                                                                                                             everyday life but in the future
         may have been a mistake since the sor-           The price, $23.26 for two small shakes,            roof or the big DQ sign. At $11 for the                                                                   wants to open their 60 units within five years,   the system.                                                     ment agreement to open                                       they stay there,” said Andrew.    more than 70 locations. He’s converting                                                                                     Scott Gray joined Twin Peaks                                       sumer and business insights                 Absolutely flying. Flying                                                                                      with all the technology.
         bet soon formed ice chunks. The texture          including 4 bucks each for alcohol, sug-           whole fam, it also remains a pittance com-                                                                a fast pace but one he believes is achievable                                                                     three locations of the full-       Ray Howell               “There doesn’t seem to be as       four independent centers in Alabama and                                 Waters Edge Wineries hired multiple exec-           as chief financial officer, and                                    at McDonald’s for 13 years.              is getting above it all. That’s how I’m successful in
         change from smooth sorbet to chewy               gests Buzzed Bull has a demographic                pared to the upscale ice cream shops.                                                                     given AE Restaurant Group’s access to real                                                                        service breakfast, brunch                                    much of a ramp up in sales.”      opening a new store in Boulder, Colorado.                               utives, including Art DeCaro, Julia Flaherty        Mike Prentiss was named con-                                                                                                                                                                                                  What are you freakishly
                                                                                                                                                                     Hoots Wings inks 60-unit deal                                                                       Saladworks adds ghost kitchens                                                                                                                                                                                                                                                                                                                                                                         business; I get above the fray. And Pam and I love
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  good at (or bad at)?
         strips of raspberry sugar wasn’t my favor-       problem.                                                                                                                                                     estate and his wife’s hands-on management                                                                         and lunch concept. Through their Amazing The system rebounded quickly from the                                                                                         and Adriana Serrano.                                troller for the Dallas-based                                       Adam Biedenbender joined                 to travel. Just think of all the TSA lines I could skip.
         ite, either, and despite being safe for this                                                        The upshot: After a very weird, very long                     Being the first franchisees of a fledg-     of their 30 Schlotzsky’s restaurants. Their             In a deal that will nearly double the                     Brandz company the family operates 17 COVID-19 pandemic, noted Ray, who said                   Tropical Smoothie inked a deal with Hard-                                                                                   casual-dining chain.                                               Closet & Storage Concepts /                                                                                                                         One of the things I’m freak-
         lactose-intolerant reviewer, I still ended up    The upshot: Too costly for Gen Z, not              winter, getting back in line with every-                      ling restaurant concept might cause         Dallas-based Albert Enterprises has more                brand’s footprint with 60 kitchens in                     Tropical Smoothies in West Florida with the franchisees he talked with “all said               ee’s franchisee Rob Schmidt to develop 16                               SPB Hospitality, the parent company of                                                                                 More Space Place as director             What’s your biggest pet peeve?                                                                          ishly good at is remember-
         with a stomachache.                             “artisanal” enough for millennials, too             one at Dairy Queen is as much of a treat                some operators to use caution, start with a       than 250,000 square feet of retail and res-       the United States and 30 in Canada, fast-                       another three in the leasing stage. Ray is sales are back up and higher than they were         stores in Mississippi and Alabama.                                      Logan’s Roadhouse and Old Chicago Pizza            CKE Restaurant Holdings, par-                                    of franchise development.                     My biggest is ingratitude. I don’t like it when                                                       ing franchisees’ names. You
                                                          alcoholic for families and too rich                as watching the dog go insane for ice                   unit or two and see how it goes. Not Cary         taurant space. “We’re probably in 40 to 50        casual franchise Saladworks is partnering                       also a former Meineke franchisee.             before.”                                                                                                                 & Taproom, named Jim Mazany as CEO. He             ent company of Carl’s Jr. and                                                                                people are rude to each other. I like the part of our                                                    can’t remember them all, but
         The upshot: Though the sorbet gets points        for boomers—“I’m sooooo bloated,”                  cream.—N.U.                                             and Jackie Albert. Describing themselves as       percent of the real estate that we own. We        with Ghost Kitchen Brands to open in doz-                          Another Broken Egg, based in Orlando         The initial investment cost ranges from        Dave’s Hot Chicken will expand in Indiana                               most recently served as TGI Fridays’ chief         Hardee’s, promoted Lance            John Peyton                  Big O Tires , a subsidiary of               society that helps and encourages … ingratitude disrupts that       I try really hard. I’m freakishly bad at plumbing and I don’t
         for being a dairy-free option, it left me        Jeff complained afterward—Buzzed                                                                           experienced developers with strong opera-         have three strip centers ready that we’ll be      ens of non-traditional locations by the end                     and with 70-plus locations, emphasizes $528,910 to $1.3 million.                               and Ohio after signing a 28-unit fran-                                  operations officer.                                Tucker to chief financial offi-                                  TBC Corp., promoted Jim                     whole thing.                                                        know why. I can do electrical and other things around the house
         with more headache than a “watermelon            Bull may have trouble gaining repeat                                                                       tional skills and decades of quick-service res-   putting Hoots in,” said Albert.                   of 2021, many of which will be inside                           its alcohol offerings along with a menu of                                                     chise agreement with Tyler Freeland, Todd                                                                                                cer and hired                                      Bull to vice president and                                                                                      but not plumbing. And it’s funny, my grandfather was the first
         sugar high.”—C.E.                                customers.—B.E.                                                                                            taurant know-how, the first franchisees of                                                          Walmart stores. Some of the Walmart loca-                       Southern-inspired items. Its “bar-forward                               — Laura Michaels       Hollman and Matt Fortney. The trio also                                 Wo r l d I n t e r n a t i o n al G y m                          Phil Crawford as chief tech- general manager of the tire retail franchise.                     What’s your guilty pleasure?                                        master plumber in the history of his whole county, Marquette
                                                                                                                                                                     Hoots Wings snapped up the master devel-                                                            tions will include seating, and all will offer                  aspect” stood out to the Howells. “That’s                                                      owns 45 Pizza Huts in Indiana.                                          appointed Tiffany Hamlin as                                      nology officer.                                                                                  I don’t get to indulge in much these days because Pam is try-     County in the Upper Peninsula of Michigan.
                                                                                                                                                                                                                       Jersey Mike’s has big 2020                                                                                                                                                                                                                                                                                                                                                                                                                               ing to get a healthier husband, but Breyers Natural Vanilla ice
                                                                                                                                                                     opment rights in two major Texas markets                                                            carryout and third-party delivery. Salad-                                                                                                                                                                                              its new national director of                                                                      Katie Beirne Fallon, a former Hilton exec and
                                                                                                                                                                     with plans to open 60 locations. “Having               The latest franchise disclosure docu-        works, part of the newly formed WOWorks                                                                                                                        Brooklyn Dumpling Shop is set to open its                               group fitness.                                                   Taco John’s hired Greg Miller as Obama adviser, joined McDonald’s as its new                   cream. Nothing on it, just straight Breyers Natural Vanilla. It’s   What fictional character do you think would be most
                                                                                                                                                                     that exclusivity was key,” said Cary Albert,            ment from Jersey Mike’s shows some          portfolio, has around 130 locations in North                                                                                                                   first New Jersey location after signing an                                                                                               its new chief operating officer. chief global impact officer and will head                     got those little flecks of vanilla bean.                            interesting to meet in real life?
                                                                                                                                                                     one half of the husband-wife duo that’s been      impressive 2020 growth for the sandwich           America. The deal will bring it into untapped                                                                                                                  eight-unit franchise deal with Nick Desai.                              Exit Realty promoted Lori                                                                         up a newly created department.                                                                                                       Bilbo Baggins. He’s this dude
                                                                                                                                                                     in franchising since 1994. “I didn’t want         concept. Last year, the company added 190         states, including South Carolina, Iowa, Idaho,                                                                                                                 He has a site in Hoboken and three addi-                                Muller to U.S. vice president.                                   Erin Levzow joined Del Taco
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                What chore do you absolutely hate doing?                            who on the one hand is a total
                                                                                                                                                                     another weaker operator in my market, drag-       net new restaurants, growing to 1,847 loca-       Kansas, Louisiana, Missouri, Oklahoma,                                                                                                                         tional leases signed.                                                                                                                    Restaurants as vice president Blaze Pizza appointed Vince Szwajkowski as
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   I don’t mind most chores but I don’t like weeding the garden.    homebody … and yet he’s will-
                                                                                                                                                                     ging down the brand.” The Alberts, through        tions in all, a growth rate of 11.4 percent       Oregon and Washington, as well as several                                                                                                                                                                                              Unbridled Capital promoted                                       of marketing technology.         chief marketing officer and Rick Gestring as                  I’ll go to great lengths to put down weed prevention fabric, put    ing to go out there and have
                                                                                                                                                                     their AE Restaurant Group, signed on to           from 1,657 stores in 2019. The company            Canadian provinces. Fellow WOWorks                                                                                                                             PetWellClinic signed a 25-unit agreement                                Derek Ball to senior vice                                                                         chief restaurant officer.                                     mulch down, rocks. I love fresh flowers blooming, I just hate       some of the best, most incred-
                                                                                                                                                                     bring Hoots Wings, the fast-casual spinoff        reported $255.4 million in revenue from           brands Frutta Bowls and Garbanzo Medi-                                                                                                                         with Dave Ballow and Liz Overmann to                                    president.                                                       Carlo Verdugo joined Juice It                                                                  weeding.                                                            ible adventures every. He’d be
                                                                                                                                                                     of Hooters, to eight counties in the Dallas-      operations, growing 14.3 percent from 2019        terranean Fresh also partnered with Ghost                                                                                                                      open locations of the walk-in veterinary                                                                                                 Up as director of operations Kiddie Academy named Dr. Jason Goldstein as                                                                                           really cool and have the best
                                                                                                                                                                     Fort Worth metroplex and to Austin. Hoots         when it reported $223 million in revenue.         Kitchen Brands as part of a smaller test.                                                                                                                      clinic in Washington, D.C.’s metro area.                                Gabe Mendoza was named                                           and business development. its health and wellness adviser, a new role.                                                                                             stories.
                                                                                                                                                                                                                                                                                                                                                                                                                                        They are also Orangetheory franchisees                                  president of International Car          Lauren Cody              Previously, Verdugo served
                                                                                                                                                                                                                                                                                                                                                                                                                                        with 14 locations in Maryland.                                          Wash Group North America, and                                    as senior director of global National Franchise Sales promoted adviser
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Tracy Gehlan will be joining Driven Brands growth at Jamba for nearly a decade.                   Ritchie Labate to the role of managing                                                                                                 Editor-in-chief Laura Michaels asks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                as president of ICWG International.                                                               director.
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         What’s the weirdest thing you’ve ever
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        eaten?—to show a side of franchising
                                                                                                                                                                                  TIMES TODAY.
                                                                                                                                                                                                                                                                                                                                                                                                                                              e-newsletter at franchisetimes.com/e-newsletter.                  Scenthound hired Patti Rother as its new vice new chief executive officer. Peyton was                   Callie Evergreen, cevergreen@franchisetimes.com.
                                                                                                                                                                                                                                  instagram.com/franchisetimesmag                franchise-times-corporation                                                                                                                               To share your brand’s multi-unit deals, email details
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          execs you don’t normally see. To sug-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                president of franchise development.                president and CEO of Realogy Franchise                                                                                                                                                  gest an industry professional, email
            From left, sorbet at Baskin-Robbins is heavy on the sugar, liquid nitrogen adds drama at Buzzed Bull Creamery and dogs win at Dairy Queen.                                                                                                                                                                                                                                                                                                       to lmichaels@franchisetimes.com
                                                                                                                                                                                                                                                                                                                                           Another Broken Egg’s beverage program isn’t an afterthought, it’s core to the brand.                                                                                                                                    Group.                                                                                                                                                                                      lmichaels@franchisetimes.com.

8 Franchise Times | June/July 2021                                                                                                                                                                                                                                                                    May 2021 | Franchise Times 9                                                                                                                               June/July 2021 | Franchise Times 49   60 Franchise Times | January 2021

                                 FT Undercover                                                                                                                                    Behind the Sales                                                                                                                                                                               The Wire                                                                                                                                   Executive Ladder                                                                                                                                                                            Grab Bag

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