2021 UPS Domestic Rate and Service Guide - Daily Rates Singapore Effective December 27, 2020
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2021 UPS Domestic
®
Rate and Service Guide
Daily Rates
Singapore
Effective December 27, 20201
Determine the Weight and Size
Weight and Size
Determine the
UPS Express Services
Billable Weight: Step 1 Step 3
Actual or Dimensional? Determine the Actual Weight: Determine the Shipment Weight:
Determining which weight to use in Use a scale to determine the weight of Rates for multiple-piece shipments**,
calculating your rate requires that the package. Increase fractions of a weight which include UPS Express Paks and
you determine which rule applies. to the next half kilogram. packages shipped to a single receiver
Different rules apply depending on on the same day, are based on the
the service selected. Step 2 total shipment weight of an individual
Determine the Dimensional Weight*: shipment. This means substantial
Actual weight is the weight of the package Calculate the cubic size by multiplying savings over single-piece rates.
rounded up to the next half kilogram. the length by the width and by the To determine a shipment’s total billable
height (each rounded off to the nearest weight, use the greater of each
Dimensional weight considers density, whole centimetre) of each package. package’s actual or dimensional weight.
which is the amount of space a package
occupies in relation to its actual weight. Divide the cubic size of the package Additional Information:
by 5,000 to determine the dimensional Weight and Size Limits
Billable weight is the weight used to weight in kilograms. Increase fractions • Maximum weight per package
calculate the rate. The billable weight will of a weight to the next half kilogram. is 70 kg.
be the greater of the package’s actual or
dimensional weight. • Maximum length per package
Dimensional Weight LxWxH is 274 cm.
in Kilograms =
Note: 5,000 • Maximum size per package
Packages that exceed UPS weight and size is 400 cm in length and
limit are not accepted for transportation. L = Length in centimetres girth [(2 x width) +
Contact our Customer Service W = Width in centimetres (2 x height)] combined.
Representatives for details. H = Height in centimetres
• There is no limit to the total
shipment weight or number of
Irregularly-shaped Packages
packages in a shipment.
Measure boxes or containers that are not
rectangular to determine dimensional
weight and whether the package is within H
maximum limits.
Treat the irregularly-shaped package as if
it is in a regular rectangular box. L W
Measure the length, width and height of
the package from its extreme points.
* For import shipments, use
the origin country unit of
measure and dimensional
factor to calculate the
Leng dimensional weight.
th
Height
Dimensional weight
applies to all international
shipments except
shipments using UPS
Express Envelope.
dth
Wi ** Multiple-piece shipment
refers to a shipment
consisting of packages and/
or documents
sent via a single
waybill number.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change
without prior notice.2
Services with Additional Charges
Contractual
UPS FTZ Facilitator® For Dangerous Goods
With UPS FTZ Facilitator, importers and Dangerous goods are articles or
exporters have the ability to use UPS to substances which are capable of
transport shipments in-bond to and from posing a significant risk to health,
a global Free/Foreign Trade Zone (FTZ). safety or property if not handled
This service is available for shipments and shipped in a proper manner.
using UPS Express Saver®. There are various laws, regulations
and rules governing the transportation
This contractual, fee-based service of dangerous goods in Singapore.
allows the shipment of goods to move
to or from an FTZ without using other UPS offers a contractual service which
transportation providers. Using UPS ensures that your dangerous goods
as a single source enables importers shipments are handled and shipped
and exporters to increase visibility in accordance with domestic regulations.
and tracking, and reduce the The accessible* and inaccessible**
chance for errors and costs classification applies, depending on
associated with utilising multiple Dangerous Goods class.
transportation providers.
Surcharge applies as follows:
Importers will choose UPS FTZ Facilitator
to direct shipments to be delivered, Type of Surcharge
in-bond, to a designated FTZ rather than Service (whichever is greater)
being cleared through customs. The fee
Accessible Inaccessible
for this service is S$125 per shipment.
Dangerous Dangerous
Goods Goods
Exporters will choose UPS FTZ Facilitator
to ship goods in-bond from an FTZ to an • UPS Express S$153.60 per S$102 per * Accessible Dangerous
Saver shipment or shipment or Goods: Class 1.4 Explosives,
international destination. The fee for Class 2.1 Flammable Gas,
this service is S$125 per shipment. S$15.80 per S$10.50 per Class 2.2 Non-Flammable
package package Gas in Cargo Aircraft Only
(CAO) quantities, Class
3 Flammable Liquid,
Class 4 Flammable Solid,
For a detailed listing of UPS acceptable
Dangerous When Wet,
classes and commodities of dangerous Class 5 Oxidisers and
goods, please contact our Customer Organic Peroxides and
Service Representatives. Class 8 Corrosives.
** Inaccessible Dangerous
Goods: Class 2.2 Non-
Flammable Gas in
Passenger (PAX) and
Limited (LQ) quantities,
Class 6 Toxic and Infectious
Substances, Class 7
Radioactive Material and
Class 9 Miscellaneous
Dangerous Substances.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.3
Services with Additional Charges
Additional Charges
Services with
Non-Contractual
Domestic Freight Collect (DFC) UPS Returns®* shipments are eligible for Hold for Pickup
There is no charge for convenient option To meet a range of reverse logistics at UPS Customer Centre, Reschedule
of Freight Collect billing but this service is needs and simplify the process of Delivery and Return to Sender. This service
only available to Credit Shipper and Credit collecting customer returns, UPS is available for residential and commercial
Consignee only. For DFC shipment, the offers a variety of returns services. shipments. A fee of S$2.60 applies to each
shipper must quote their export credit You generate a return label for your package in the shipment.
account number only. customer, or UPS provides your
customer with a label via e-mail
Declared Value Charge or mail. The UPS Returns services
For each shipment over S$150, you may available are:
purchase additional coverage against loss
or damage at S$3.50 for each additional Print Return Label
S$150 or fraction thereof. Charges for You generate the label and include it
declared value can be billed to the in an outbound shipment or distribute
shipper, the receiver, or to a third party. separately to your customer, who then
applies the label to the package.
Saturday Delivery Fee: S$1.40
Delivery of shipments is available at
an additional charge of S$22 for each Electronic Return Label
UPS Express Envelope or each shipment UPS e-mails the label upon your request
of UPS Express Paks and packages. to your customer, who then prints the
This charge will be billed to the party label and applies it to the package.
who bears the shipping charges. Fee: S$2.10
Undeliverable Package Print and Mail Return Label
Return Charge UPS prints the label upon your request
Shipments refused by the consignee, and mails it to your customer, who
or which for any other reason cannot applies the label to the package.
be delivered, will be held, and UPS Fee: S$4.00
will attempt to contact the shipper for
further instructions, including return. Direct Delivery Only
Applicable transportation costs plus a Direct Delivery Only shipments are only
S$13.90 surcharge per undeliverable delivered to the address on the shipping
shipment apply to any return, at the label and may not be rerouted, redirected
shipper’s expense. or delivered to an alternate address. The
* Only available for
customers using a UPS
compliant shipping
system that produces a
smart label.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.4
Services with Additional Charges
Contractual
Additional Handling Charge+ Rebill Fee • Maximum length per package
An additional handling charge of S$11 per A fee of S$24 applies for each request of 274 cm
package will apply to the following: to amend billing instructions of a UPS • Maximum size per package of 400 cm
• Any article that is encased in an outside invoice, for e.g. to change billing option, in length and girth [(2 x width) +
shipping container made of metal or billing account, credit card for payment, (2 x height)] combined
wood etc.
• Any cylindrical item, such as a barrel, Currency Conversion
Large Package Surcharge -
drum, pail, or tyre, that is not fully Charges to a payer’s account in a foreign
Minimum Billable Weight (MBW)
encased in a corrugated cardboard currency will be converted to the payer’s
A package is considered a “Large
shipping container currency using a weekly exchange rate
Package” when its length plus girth
• Any package with the longest side secured through Major Money Centre
[(2 x width) + (2 x height)] combined
exceeding 122 cm or its second longest Banks, plus an exchange fee equal to
exceeds 300 cm, but does not exceed
side exceeding 76 cm 0.75% of the amount converted.
the maximum UPS size of 400 cm.
• Any package with an actual weight
Address Correction
greater than 32 kg Large Packages are subject to a
An additional charge of S$15 per package
• Each package in a shipment where the minimum billable weight of 40 kg,
or a maximum of S$62 per shipment may
average weight per package is greater at a surcharge of S$86.50 per package.
be billed to the shipper for unsuccessful
than 32 kg and the weight for each delivery because of an incorrect address,
package is not specified on the source An Additional Handling Charge will
or if addressed to a P.O. Box.
document or the UPS automated not be assessed when a Large Package
shipping system used Surcharge is applied.
Over Maximum Limits Fee
Look-up Surcharge
UPS small package services do not
For every shipment with a missing or
accept shipments exceeding the following
invalid account number, for the bill-to
weight and dimensions. If in UPS’s
party, UPS will perform a “look-up” by
discretion, UPS does accept shipments
tracing the correct account number or
exceeding these maximum limits, an
creating a temporary account to bill the
Over Maximum Limits Fee of S$272 per
consignee or third party. A fee of S$5 per
package will apply to the following:
shipment will be billed to the shipper for
every “look-up” service performed. • Maximum weight per package
of 70 kg
+ UPS also reserves the
right to assess the
Additional Handling
Charge for any package
that, in UPS’s sole
discretion, requires
special handling.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.5
Accessorial Charges
Accessorial Charges
Bill Receiver/Freight Collect UPS Carbon Neutral*
Refusal Fee Offset the climate impact of your
An account number is invalid if it is not shipping with UPS carbon neutral.
the correct account number for the bill-to When you select UPS carbon neutral
party, or if it is the account number during shipment preparation UPS will
for a consignee or third party who fails purchase offsets to mitigate the carbon
to pay the shipping charges. A fee of (CO2) emissions associated with the
S$17 per shipment will be charged for transport of your shipment.
all shipments with an invalid account Fee: S$1.10 per package
number.
Prohibited Item Fee
Fuel Surcharge Shipments that are tendered to UPS in
For information on prevailing fuel contravention of or not in compliance
surcharges, please refer to ups.com®. with applicable laws and regulations or
UPS’s terms and conditions of service
Delivery Confirmation Signature or contractual service (including, but
Required and Delivery Confirmation not limited to, prohibited shipments
Adult Signature Required or shipments that UPS does not accept
UPS Delivery Confirmation* services or regularly provide service for without
are available prior to the release of an exception, e.g. dangerous goods and
your shipment. hazardous materials) are subject to a fee
of S$204 per package. This fee is without
Both services will require the UPS service prejudice and in addition to the shipper’s
provider to request for a signature before responsibility for all other sums that UPS
releasing the shipment. However, with may incur and claims against UPS
the Delivery Confirmation Adult Signature resulting from the contravention or
Required service, UPS will only release a non-compliance.
shipment to an adult (a person of at least
21 years old**) and may request for a
government-issued photo identification
for age verification. UPS will obtain a
signature from the adult recipient and
provide printed confirmation of delivery
including the signature.
A surcharge of S$4.40 and S$6.10 per * Only available for
customers using a UPS
shipment will be imposed for compliant shipping
Delivery Confirmation Signature system that produces a
Required service and Delivery smart label.
Confirmation Adult Signature Required
** UPS is not liable for
service respectively. inaccurate age assessment.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.6 Domestic - UPS Express Saver®
Rates shown are in SG Dollars.
Non-Documents
Shipment Shipment Shipment Shipment Shipment
Rates Rates Rates Rates Rates
Weight (kg) Weight (kg) Weight (kg) Weight (kg) Weight (kg)
0.5 20.00 10.5 22.20 21.0 27.60 41.0 45.10 61.0 67.10
1.0 20.00 11.0 22.40 22.0 28.20 42.0 46.20 62.0 68.20
1.5 20.00 11.5 22.60 23.0 28.80 43.0 47.30 63.0 69.30
2.0 20.00 12.0 22.80 24.0 29.40 44.0 48.40 64.0 70.40
2.5 20.20 12.5 23.00 25.0 30.00 45.0 49.50 65.0 71.50
3.0 20.30 13.0 23.20 26.0 30.60 46.0 50.60 66.0 72.60
3.5 20.50 13.5 23.40 27.0 31.20 47.0 51.70 67.0 73.70
4.0 20.70 14.0 23.60 28.0 31.80 48.0 52.80 68.0 74.80
4.5 20.80 14.5 23.80 29.0 32.40 49.0 53.90 69.0 75.90
5.0 21.00 15.0 24.00 30.0 33.00 50.0 55.00 70.0 77.00
5.5 21.10 15.5 24.30 31.0 34.10 51.0 56.10 For shipment weight
6.0 21.20 16.0 24.60 32.0 35.20 52.0 57.20 above 70 kg
6.5 21.30 16.5 24.90 33.0 36.30 53.0 58.30 99,999.9 1.10
7.0 21.40 17.0 25.20 34.0 37.40 54.0 59.40 Minimum 77.00
7.5 21.50 17.5 25.50 35.0 38.50 55.0 60.50
8.0 21.60 18.0 25.80 36.0 39.60 56.0 61.60
8.5 21.70 18.5 26.10 37.0 40.70 57.0 62.70
9.0 21.80 19.0 26.40 38.0 41.80 58.0 63.80
9.5 21.90 19.5 26.70 39.0 42.90 59.0 64.90
10.0 22.00 20.0 27.00 40.0 44.00 60.0 66.00
* Conditions and restrictions, including the UPS Terms
and Conditions of Service, apply. For details, please
contact our Customer Service Representatives or
refer to ups.com®.
Note:
Future Changes –
Rates, charges, service explanation, and services are
subject to change without prior notice.7
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 27, 2020
United Parcel Service, which for purposes of these Terms and Conditions (ups.com®), including, but not limited to, articles of unusual value (such
shall mean the United Parcel Service entity operating in Singapore as coins, currency, postage stamps, negotiable instruments (except
(“UPS”) which is engaged in the transportation of small packages (including checks), money orders), and dangerous goods. Refer to UPS Rate
“Express Envelopes”) and services incidental or additional thereto. All and Service Guide for more information about dangerous goods. Under
shipments are subject to the terms and conditions contained in the UPS Rate applicable law, certain goods may only be transported under prescribed
and Service Guide (stated at ups.com ® and maintained at local UPS offices, conditions and certain goods are prohibited from transportation by air.
the UPS source document for each shipment, and those prescribed by the
applicable law of the jurisdiction where the shipment originates. (iv) UPS does not regularly provide service for packages containing live
animals. UPS will only accept live animal shipments on an exception
“Shipper” refers to the party contracting with UPS for services. basis. Transportation for packages containing live animals is limited, must
be prearranged, and as with all other packages, will be provided only
There are no stopping places agreed upon at the time of tender of the shipment, according to the terms and conditions contained in the UPS Rate and
and UPS reserves the right to route the shipment in any way UPS deems appropriate. Service Guide.
UPS may engage subcontractors to perform services and contracts both on its (v) UPS does not provide a protective service for the transportation of
own behalf and on behalf of its servants, agents and subcontractors each of perishable commodities or commodities requiring protection from heat or
whom shall have the benefit of these terms. No such party has the authority cold. Such commodities will be accepted for transportation solely at the
to waive or vary any of these terms. All packages covered under a single UPS shipper’s risk for any damage arising from the transportation.
Waybill/consignment note (the “UPS Waybill”) shall be considered a single
shipment. A shipment may be carried via any intermediate stopping places that (vi) No service shall be rendered in the transportation of any shipment which
UPS deems appropriate. is prohibited by applicable law or regulations in the origin or destination
country, or which UPS may determine, in its sole discretion, to be
Unless otherwise agreed in writing prior to the tender of the shipment, so prohibited. Prohibited articles found in the UPS network or restricted
the service to be provided by UPS is limited to the pickup, transportation, articles not properly prepared in accordance with presiding regulations
and delivery of the shipment. The shipper acknowledges that shipments will be are subject to an additional prohibited item fee. UPS reserves the right
consolidated with those of other shippers for transport and that UPS may not in its sole and unlimited discretion to dispose, submit to authorities or
monitor the inbound and outbound movement of individual shipments at all return such packages to the shipper at the shipper’s expense. Such charges
handling centers. apply in addition to all other applicable charges including all disposal fees.
Commodities Handled and Restrictions on Service The shipper shall be responsible for the accuracy and completeness of the
UPS offers transportation of general commodities, as usually defined, subject to particulars inserted in the Waybill and for ensuring that all packages set out
the following restrictions: adequate contact details for the shipper and receiver of the package and
that they are so packed, marked and labeled, their contents so described and
(i) No service shall be rendered in the transportation of any packages or classified and are accompanied by such documentation as may (in each case)
articles with an actual weight of more than 70 kilograms (or 150 lbs) be necessary to make them suitable for transportation and to comply with the
or exceed 274 centimeters (or 108 inches) in length or a total of 400 requirements of the effective Rate and Service Guide and applicable law.
centimeters (or 157 inches) in length and girth combined. If found in the UPS
system, they are subject to one or more of the following additional charges: Large Package Surcharge
Over Maximum Weight, Over Maximum Length, or Over Maximum Size. An additional charge applies for packages that are considered large. A package
is considered a “Large Package” when its length plus girth [(2 X width) +
(ii) No service shall be rendered in the transportation of any packages or (2 X height)] combined exceeds 300 centimeters (118 inches), but does not exceed
articles with an actual value in excess of USD 50,000 per package (or the the maximum UPS size of 400 centimeters (157 inches). Large Packages shipped are
local currency equivalent); or USD 100,000 per pallet for UPS Worldwide subject to a minimum billable weight of 40 kilograms (90 pounds).
Express Freight Services shipments (or the local currency equivalent).
An Additional Handling Charge will not be assessed when a Large Package Surcharge
(iii) No service shall be rendered in the transportation of packages or is applied.
pallets containing any prohibited article listed on the UPS website8
Terms and Conditions of Service
Effective December 27, 2020
(Continued)
Over Maximum Limits Charges consent has been secured from the individual associated with each PLD Email
Packages that exceed the weight or size restrictions set forth in the Terms and Address(es) to receive notifications related to the delivery of such Shipments and
Conditions of Service (“Items Not Accepted for Transportation”) are subject to one for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice
or more of the following additional charges: Over Maximum Weight, Over Maximum in effect at the time of shipping, to the extent permitted by law and that (ii) the
Length, or Over Maximum Size. Such charges apply in addition to all other applicable PLD Email Address(es) is accurate and is controlled by the Consignee or associated
charges, including but not limited to the Large Package Surcharge. addressee for the Shipment with which it is associated. The Shipper shall defend,
indemnify and hold harmless UPS, its parent corporation, and affiliated companies,
Additional Handling Charge their officers, directors, employees, agents, and their successors and assigns, from
An Additional Handling charge will be assessed for any package that requires special and against any and all liability, losses, damages, costs and expenses (including
handling, as determined by UPS in its sole discretion, including, but not limited to: reasonable legal fees) of any nature whatsoever incurred or suffered in connection
with damages arising out of or resulting from any breach of the warranties in the
(i) Any article that is encased in an outside shipping container made of metal or previous sentence.
wood;
Deliveries Attempted Three Times Without Extra Charge
(ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully Where applicable, if UPS is unable to complete delivery of a shipment, a notice
encased in a corrugated cardboard shipping container; will be left at the consignee’s address stating that delivery has been attempted.
Thereafter, a second, and if necessary, a third attempt to deliver the packages
(iii) Any package with the longest side exceeding 122 centimeters (or 48 inches) or will be made without additional charge.
its second-longest side exceeding 76 centimeters (or 30 inches);
UPS may deliver a shipment to the consignee or the consignee’s actual or
(iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); apparent agent or representative or pursuant to consignee’s instructions,
and to the address or location specified in the UPS shipping system, to
any person present at the address or location specified in the UPS shipping
(v) Each shipment, where the average weight per package is greater than 32 system, to a reasonable alternate address or location, in accordance
kilograms (or 70 pounds) and the weight for each package is not specified in with trade custom or usage, pursuant to UPS’s driver release procedures.
the UPS Shipping System used. UPS does not limit delivery of a package or shipment to a person
specified as the consignee. UPS may use an electronic device to obtain proof
UPS reserves the right to assess the charge for any package that, in UPS’s sole of delivery and the shipper agrees that it will not object to UPS relying on a
discretion, requires special handling. printed copy of this as evidence merely on the grounds that the information
concerned is obtained and stored in electronic form.
Timely Upload of PLD
The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If Special Handling of Undeliverable Packages; Refused Packages Returned
timely upload of PLD is not provided, certain UPS services are unavailable, including Shipments refused by the consignee, or which for any other reason cannot
but not limited to Service Guarantee. Timely Upload of PLD as use in these Terms be delivered, will be held, and UPS will attempt to contact the shipper for
refers to the electronic transmission of all applicable PLD information to UPS at or further instructions, including return. If the return of the package is refused by
before the time that Shipments are tendered to UPS. PLD includes, but is not limited the shipper, or the package cannot otherwise be returned to the shipper, UPS
to, Consignee’s full name, complete delivery address, and Shipment dimensions and will retain the package for a reasonable period of time, to be determined in
weight. its sole discretion (not to exceed thirty days), and upon exercising reasonable
commercial efforts at notifying the shipper, UPS reserves the right to deal
By including the email address of the Consignee or associated addressee in PLD for a with the package thereafter in any manner in its discretion, including but not
Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS limited to disposal of the package. The shipper will be responsible for payment
may send notifications related to the delivery of such Shipment to the Shipment’s of all charges, including, but not limited to, forwarding, disposal, or return
associated PLD Email Address(es) and may use such PLD Email Address(es) in transportation charges, as well as any duty and tax, if applicable. UPS will not
accordance with the UPS Privacy Notice in effect at the time of shipping, to the be liable for any claims for loss or damage to a package refused by the shipper
extent permitted by law. The Shipper warrants that (i) informed and specific on return.9
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 27, 2020
(Continued)
Refusal and Suspension of Service Hold for Pickup and Hold at Location Services
If it comes to the attention of UPS that any shipment does not meet any of the At the time a shipper tenders a shipment to UPS, the shipper may request that UPS
above restrictions or conditions, UPS may refuse to transport the relevant shipment, hold a package at a designated UPS Customer Center for pickup by the consignee.
if carriage is in progress, UPS may suspend carriage and hold the shipment. UPS For each such shipment, the shipper will complete an address label showing the
further reserves the right to deal with such a shipment in any manner in its sole words “Hold for Pickup,” the consignee’s name, telephone number, the name of
discretion and solely at the shipper’s risk and expense, including but not limited a contact person, and the full address of the designated UPS Customer Center. In
to, returning the shipment to the shipper, submitting the shipment to government addition, the shipper will apply a UPS Hold for Pickup label below the address label
authorities, or disposing of such shipment. on the shipment.
UPS also reserves the right to refuse to provide service, among other reasons, UPS will hold the shipment at the designated UPS Customer Center and will
for any package which by reason of the dangerous or other character of its attempt to contact the consignee at the telephone number shown on the label.
contents may, in the sole judgment of UPS, soil, taint, or otherwise damage Shipments not picked up within five (5) business days from the date of arrival will
other packages or UPS’s equipment, or which is improperly or insecurely packed be considered undeliverable.
or wrapped. In addition, UPS reserves the right either to refuse to provide service
for any package or to or from any location, or to provide alternative service Packaging
arrangements, when, among other reasons, UPS, in its sole discretion, deems that it It is the responsibility of the shipper to ensure that proper packaging is used and
is unsafe or economically or operationally impracticable to provide service. that contents are adequately and securely packed, wrapped and cushioned for
transportation. The use of UPS-provided packaging (including but not limited to
UPS may at its option suspend transportation of any package or shipment materials, supplies and assistance) is not a guarantee that an item is sufficiently
if goods are found not to be acceptable for transportation for any reason packaged for transportation.
whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the
consignee refuses to accept delivery, or if it cannot collect amounts due from When shipping certain electronic media containing sensitive personal information,
the receiver on delivery. The shipper will be responsible for payment of all it is recommended that the shipper retain a copy of the data and secure the data
charges, calculated in accordance with the then current UPS rates, caused by on the electronic media through encryption or other technological means. UPS is
such suspension of transportation, including, but not limited to, forwarding, not liable or responsible for loss of, damage to, or irretrievability of data stored on
disposal, or return of transportation charges as well as any duty or tax, if electronic media, or loss of information.
applicable.
Right of Inspection
The shipper will be responsible for the reasonable costs and expenses of UPS UPS reserves the right, but is not required, to open and inspect any package
(including storage), for such losses, taxes and customs duties as UPS may suffer tendered to it for transportation.
and for all claims made against UPS because a package does not meet any of
the restrictions or conditions in the Commodities Handled and Restrictions on Accuracy of Declarations
Service clause above or because of any refusal or suspension of carriage or The shipper certifies that all statements and information relating to the shipment
return of a package or shipment by UPS pursuant to these terms. are true and correct. Furthermore, the shipper understands that civil and criminal
liabilities, including forfeiture and sale, may be imposed for making false or
UPS will not be liable or responsible for the loss of or damage to any package, fraudulent statements.
the contents of which UPS is not authorized to accept, which UPS states it
will not accept, or which UPS has a right to refuse. If UPS suspends service as Penalties, storage charges or other expenses incurred as a result of an action by
set forth in these terms, the payer of any transportation charges shall not be customs and/or any other local authorities or failure by the shipper or consignee to
entitled to a refund. Acceptance for carriage of any package or shipment that provide complete and accurate statements and/or documentation will be charged
UPS does not accept for transportation or which shippers are prohibited from to the consignee along with any applicable duty or tax. The shipper shall be liable in
shipping, does not constitute a waiver of any provisions of these terms or the the event of non-payment by the consignee.
terms set forth in the Rate and Service Guide, or on ups.com®.10
Terms and Conditions of Service
Effective December 27, 2020
(Continued)
Rates UPS shall not be liable for, and the UPS Service Guarantee shall not apply to,
The effective rates are the UPS Rates published in the effective UPS Rate and any interruption of service due to causes beyond UPS ’s control, including, but
Service Guide for the service selected by the shipper, which apply to the shipper and not limited to, the following: the unavailability or refusal of a person to accept
the package and are in effect at the time of shipping, plus any additional charges delivery of the shipment; acts of God; acts of public authorities acting with
or rates for nonstandard service, additional or nonstandard usage, and any other actual or apparent authority; acts or omissions of customs or similar authorities;
additional charges referenced in the effective UPS Rate and Service Guide, or those insufficient information provided by a customer; the application of security
applicable additional rates set out in any customized contracts. To determine the regulations imposed by the government or otherwise applicable to the delivery
amount of any charge for UPS service, consult the effective UPS Rates, available at location; a government agency hold; riots; strikes or other labor disputes; civil
ups.com® and upon request at the local UPS office. unrest; disruptions or failure of communication and information systems (including,
but not limited to UPS’s communication and information systems); disruptions
Payment of any kind in ground transportation networks; such as weather phenomena; and
Unless paid before shipment, all charges must be paid within 7 days of receipt natural disasters.
of invoice or within such other period as the shipper may have agreed in
writing with UPS. Unless proved otherwise, an invoice shall be considered for UPS Service Guarantee
this purpose to have been received three business days following the date of UPS’s on-schedule delivery of shipments for certain services and destinations
invoice. is supported by a money-back guarantee, as set forth in the Rate and Service
Guide, Details of UPS’s Service Guarantee, including its applicability and
Any payments made by UPS, including but not limited to taxes, duties or other limitations, and the corresponding delivery and latest pick up time for the
levies, on behalf of the shipper, receiver or some other party, shall be due and relevant service and destination are as set out on the UPS website
payable by the shipper on demand. Notwithstanding any billing or payment (ups.com ®) current at the time the goods are accepted for carriage and
option selected at the time of shipment, the shipper is ultimately liable for and can also be confirmed by contacting the local UPS office. Where the Service
agrees to pay all charges, including where the receiver or third party fails to Guarantee operates, and the conditions for the Service Guarantee as set forth in
pay any charges which they are due to pay. A late payment fee in the amount the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the
set out in UPS’s invoice may be charged on any sums outstanding as of the applicable time period, UPS will on request, at its option, either refund or credit the
specified payment due date. This is in addition to any legal rights and remedies shipper (or any other person who paid for the carriage) with the shipping charges
available to UPS. (or, in the case that only some of the packages in a multiple package shipment fail
to meet the applicable time limit, the proportionate part of the shipping charges
UPS shall have a general and continuing lien on any and all shipments for which relating to those packages), net of any surcharges, Value Added Tax, duties or any
services are being provided by UPS that come into UPS’s actual or constructive taxes and levies. UPS must also be notified in writing or by telephone within 15
possession or control for monies owed to UPS with regard to the shipment on calendar days after the scheduled delivery for all Guaranteed Service Refund claims.
which the lien is claimed and/or any and all prior shipment(s).
The Service Guarantee does not apply where late delivery results from non-
Missing/Invalid Account Number or Refusal Fee compliance with the restrictions or conditions in the Commodities Handled and
A processing fee, set forth in the UPS Rates applicable to the shipment in effect Restrictions on Service clause, from the exercise of any lien by UPS in accordance
at the time of shipping, will be charged for a missing or invalid account number with these terms, where either the Refusal and Suspension of Service clause or
when the account number is missing or it is not the correct account number for the Interruption of Service clause apply. The UPS Service Guarantee does not
the bill-to party, or if it is the account number for a receiver or third party who apply to (i) packages subject to a Large Package Surcharge or Additional Handling
fails to pay the shipping charges. In the event of non-payment by the receiver Charge; (ii) shipments containing any package that exceed maximum size or
or third party, the shipper will be billed a refusal fee plus the shipping charges. weight limits, or (iii) shipments containing any package subject to a Large Package
Surcharge, Additional Handling Charge, or that exceed maximum size or weight
Interruption of Service limits. (iv) any shipments containing Dangerous Goods (DG), or (v) shipments
If UPS is unable to start or continue with carriage of the shipper’s package for without timely upload of PLD.
a reason beyond its control, the shipper will not be able to claim that UPS is
in breach of its agreement with the shipper but UPS will take all steps that For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited
are reasonably practicable in the circumstances to commence or continue the to the above and the Service Guarantee does not otherwise constitute any form of
carriage. undertaking or representation that the shipment will arrive by any particular time.11
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 27, 2020
(Continued)
UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and equivalent) or USD 2,500 per package or per pallet (or the local currency equivalent)
for any period of time, as determined by UPS in its sole discretion, and without prior if such a shipment is tendered from eligible origins to eligible destinations set forth
notice. at ups.com/jewelry.
Billing Options UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all
The amount billed includes, but is not limited to, shipping charges, if applicable. risk insurance should purchase such insurance from third parties.
Unless otherwise restricted under the prevailing laws of Singapore, UPS provides the
following selection of payer options: UPS shall not be liable or responsible for loss or damage due to acts of God, natural
disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities
Bill Shipping Charges to: acting with actual or apparent authority, acts or omissions of customs or similar
(a) Shipper – The shipper pays all shipping charges. authorities, authority of law, the application of security regulations imposed by the
(b) Receiver – The receiver pays all shipping charges. government or otherwise applicable to the shipment, riots, strikes or other labor
(c) Third Party – The designated third party pays all shipping charges. This disputes, civil unrest, disruptions in national or local air or ground transportation
option is subject to the third party having a UPS account. Shipper must networks (including, but not limited to, UPS’s transportation network), disruption or
indicate the third party’s name, account number, and country in the failure of communication and information systems, or adverse weather conditions.
appropriate section of the UPS Waybill.
Save where other applicable mandatory national laws require otherwise, UPS shall
Shipper guarantees payment of all charges payable to UPS by the receiver or third not be liable for special, incidental, or consequential damages, including purely
party designated on the waybill. For all shipments where the shipper is not paying economic losses, such as the costs of any alternative means of transport, loss of
the shipping charges, the shipper must notify the bill payer prior to shipping, profits, loss of business opportunities or loss of revenue resulting from loss of use,
and that option must be indicated on the UPS Waybill in the space provided. UPS arising from any loss of or damage or delay to a shipment or package, whether or
reserves the right in its sole discretion to request advance payment of shipping not a value has been declared as set forth above.
charges for any package sent to or from any destination or origin.
UPS shall not be liable for any damages arising from UPS’s inability, failure or refusal
Responsibility For Loss or Damage to comply with a request to stop, return or re-route shipment of a package after
Where (and to the extent that) other mandatory national law applies, the liability of tender to UPS.
UPS is governed by and will be limited according to the applicable laws. Where other
mandatory national laws do not apply, UPS will only be liable for failure to act with Claims Procedure
reasonable care and skill and its liability shall be exclusively governed by these terms All claims against UPS must be filed in writing with UPS as soon as reasonably
and (save in the case of personal injury or death) limited to proven damages up to practicable and in any event within 14 days of delivery in the case of damage
an amount not exceeding USD 100.00 per shipment unless a higher value has been (including partial loss of a shipment) and in the case of delay within 21 days of
declared by the shipper as hereafter provided. delivery. In addition, UPS shall have no liability in connection with any shipment
unless legal proceedings are brought and written notice of them is given to it within
If the claimant (or any person from whom he derives his right to claim) has caused six months after delivery of the goods concerned or, in the case of nondelivery,
or contributed to any loss, damage or delay to a shipment or package, any liability within six months from the scheduled date for delivery. This term shall not affect
UPS may incur in respect thereof (limited as above) may be reduced or extinguished any rights the shipper may have under applicable mandatory national law.
in accordance with the law applicable to such contributory negligence.
Data Protection
The shipper may increase UPS’s liability limit up to the actual value of the shipment The shipper agrees that UPS and other companies in the UPS group of companies
by declaring a higher value for carriage and paying an additional charge as stated worldwide, including companies in countries which may not have the same level of
in the Rate and Service Guide. The declared value for carriage shall not exceed the data protection as the country where the shipment is presented to UPS for carriage,
actual value of the shipment or the actual value limits specified in the Commodities may use any data provided by the shipper to UPS for the purposes set forth in, and
Handled and Restrictions on Service clause, whichever is lower. subject to, the UPS Privacy Notice published on UPS’s web site at https://www.
ups.com/sg/en/help-center/legal-terms-conditions/privacy-notice.page (hereby
Specifically for permitted shipments of jewelry, unset precious stones, and industrial incorporated by reference into these terms). The shipper has certain rights under
diamonds, the declared value (and consequently UPS’s liability limit for such the law to have access to, rectify, object to the use for direct marketing of, or delete
shipments) shall not exceed the actual value of the shipment and is subject to a personal data held by UPS about it.
further maximum limit of USD 1,000 per package or pallet (or the local currency12
Terms and Conditions of Service
Effective December 27, 2020
(Continued)
The shipper agrees that by including the e-mail address of the consignee in PLD for a
shipment, (“PLD Email Address(es)”), the shipper acknowledges and agrees that UPS
may send notifications related to the delivery of such shipment to the shipment’s
associated PLD Email Address(es) and may use such PLD Email Address(es) in
accordance with the UPS Privacy Notice. The shipper warrants that (i) informed and
specific consent has been secured from the individual associated with each PLD
Email Address(es) to receive notifications related to the delivery of such shipments
and for use by UPS of the PLD Email Address in accordance with the UPS Privacy
Notice and that (ii) the PLD Email Address(es) is accurate and is controlled by the
consignee or associated addressee for the shipment. The shipper shall defend,
indemnify and hold harmless UPS, its parent corporation, and affiliated companies,
their officers, directors, employees, agents, and their successors and assigns, from
and against any and all liabilities, losses, damages, costs and expenses (including
reasonable legal fees) of any nature whatsoever incurred or suffered in connection
with damages arising out of or resulting fromany breach of the warranties in the
previous sentence.
Entire Agreement
All shipments are subject to the terms and conditions contained in the UPS
Rate and Service Guide and set out on the UPS website (ups.com ®). The
effective UPS Rate and Service Guide and the description of UPS Services at
ups.com ®, which are incorporated in the UPS Rate and Service Guide; and
the UPS source document for each shipment, together comprise the complete
and exclusive agreement of the parties, except as modified by any existing or
future written agreement between the parties, and may not be contradicted or
modified by any oral agreement.
Severability
These terms shall apply to the fullest extent permitted by applicable law. If any
part of these terms is not enforceable, this will not affect the enforceability of
any other part.
Governing Law
These terms and any contract concluded which incorporates these terms shall
in all respects be governed by the laws of Singapore.ups.com® 1800-738-3388 © 2020 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
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