Residents Survey 2021 - Ask Cardiff - Cardiff Council
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Ask Cardiff Residents Survey 2021
Ask Cardiff is an annual survey undertaken by Cardiff Council. The survey gives people living and working in Cardiff and those visiting the city the chance to share their experiences of public services: the good experiences and where things could be improved. Your experiences and ideas for your neighbourhood, as well as Cardiff as a whole, are really important to help us plan the future of our city. We want to hear from as many people as possible, please encourage your friends, family and neighbours to complete the survey - all ages, all backgrounds and from all areas of the city. By taking around 20 minutes to complete this survey, you will help us to: - better understand how people experience the city and our public services. - understand what is important to you and your local community. - make changes and improvements to our city’s public services. Last year almost 5,000 people shared their views with us - make sure your voice is heard. You can enter the Prize Draw to win one of ten £40 Love2Shop Vouchers, which can be spent in a wide variety of high street shops. The survey is open until 28th November 2021 The information that you provide in completing this form will be treated as confidential, in line with the requirements of the Data Protection Act 2018 and the General Data Protection Principles. Any data supplied by you on this form will be processed in accordance with Data Protection Act requirements and in supplying it you consent to the Council processing the data for the purpose for which it is supplied. All personal information provided will be treated in the strictest confidence and will only be used by the Council or disclosed to others for a purpose permitted by law. If you wish to withdraw consent at any time, please email consultation@cardiff.gov.uk For further information on how we process your personal data please refer to our Privacy Policy - or contact the Data Protection Officer, Room 357, County Hall, CF10 4UW, email: dataprotection@cardiff.gov.uk
CITY LIFE & PUBLIC SERVICES
1. Overall, how satisfied or dissatisfied are you with Cardiff as a place to live?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied Don’t know/Not Applicable
2. Overall, how satisfied are you with the following? Please tick one box for each statement
Very Fairly Fairly Very Don’t
Neither
satisfied satisfied dissatisfied dissatisfied know
The quality of public services in Cardiff
The services the Council provides
3. How much do you agree that the Council gives residents good value for money?
Strongly agree Neither Strongly disagree
Tend to agree Tend to disagree Don’t know
YOUR NEIGHBOURHOOD
4. How satisfied or dissatisfied are you with your local community as a place to live?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied Don’t know/Not Applicable
5. To what extent do you agree or disagree with this statement: My neighbourhood is a place where people get on well
together and help each other?
Strongly agree Neither Strongly disagree
Agree Disagree Don’t know/Not Applicable
6. To what extent do you agree that you are able to have a say on local issues or how Council services are run in your
community?
Strongly agree Neither Strongly disagree
Agree Disagree Don’t know/Not Applicable
1
7. How satisfied or dissatisfied are you with the following in your neighbourhood? Please tick one box for each
Very Fairly Fairly Very Don’t know/
Neither
satisfied satisfied dissatisfied dissatisfied Not Applicable
Adult education
Anti-social behaviour
Care for the elderly
Children’s play areas
Frequency of dog fouling
Frequency of vandalism and graffiti
Libraries/Hubs
Parks & open spaces
Pavement maintenance
Public transport
Road maintenance
Services for the disabled
Street lighting
Street cleansing
Youth services and clubs/activities
for young people
8. Did you visit a library or Hub in the last 12 months?
Yes No
9. What services delivered within your local Hub/Library do you find most helpful to you? Please tick all that apply
Money Advice Author talks
Housing & Benefit Advice Reading Groups
Into Work Services Book loan
Job clubs Health & wellbeing materials (including Books on
Prescription/information leaflets
Training courses Exercise classes
Coffee mornings ESOL classes
Volunteer opportunities PC use & digital assistance
Community events E Reader loan
Café provision Childrens activities incl story & rhyme time
Friends & neighbours groups None of these
Is there anything that is not available to you in your local Hub/Library that you think would be beneficial to you
and your community?
210. Do you currently volunteer?
Yes No
11. Listed below are a number of ways that you could contribute to the wellbeing of your community. Please tell us if
you are, or would like to be, involved in each of the following:
I am I would Unable
Not
already like to be to get
interested
involved involved involved
Community Volunteering e.g. litter picking/ community gardening
Act as a school governor
Helping others in my neighbourhood e.g. shopping or visiting elderly
or vulnerable people
Learning more about how to reduce your carbon footprint, or use of
sustainable travel (public transport/cycling/walking)
Supporting vulnerable young people by becoming a foster carer
Supporting vulnerable young people by becoming a respite carer
Supporting vulnerable young people by becoming a supported
lodgings carer
Formal volunteering for an organisation or public service such as in a
Hub or in a Hospital
Become a member of a social support group by delivering a project
or activity in my community, or by sharing similar interests
Offering apprenticeships or work experience opportunities as a
business owner
Improving community safety as part of a Neighbourhood Watch
COVID Mutual Aid group
If there is something else that you would like to get involved with, please tell us:
If you would like to be involved, please provide your contact details at the end of the survey so we can send you more information.
12. How much do you agree with each of the following statements?
Since the start of the pandemic...
Agree Tend to Tend to Disagree Don’t
Neither
strongly agree disagree strongly know
I have been spending more time in my local neighbourhood
I have been using more local services
I have done more shopping in local shops
I have been spending more time discovering places
near my home
313. Do you have a device to access the internet? Please tick all that apply
Yes, a smartphone Yes, a PC/laptop No, I can’t / don’t want to access the internet
Yes, a tablet No, but I use a computer in my local Hub Other
Please specify
14. Do you have access to affordable broadband? Please tick all that apply
Yes, at home Yes, elsewhere Don’t Know
FAMILY SERVICES AND SOCIAL CARE
15. Have you used Cardiff Council Parenting Services in your area?
Yes No Not applicable If No or Not applicable, go to Q16
How satisfied or dissatisfied are you with Cardiff Council Parenting Services in your area?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied
How would you prefer to access Cardiff Parenting Services?
Within your local community In your own home Virtually
16. Are you aware of Cardiff Family Advice and Support Service?
Yes No Don’t Know
17. Have you used Cardiff Family Advice and Support Service within the last 12 months?
Yes No Not applicable If No or Not applicable, go to Q18
How satisfied or dissatisfied are you with Cardiff Family Advice and Support Service?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied
18. Are you a parent of a child under 25 with additional needs?
Yes No If No, go to Q19
Have you accessed support for your child?
Yes No If No, go to Q18a
Please tell us what kind of support you accessed
How satisfied or dissatisfied are you with the services you received?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied
18a. Please tell us why you have not accessed support
4Are you aware of the Disability Index?
Yes No
19. Has anyone in your household accessed social care from the Council?
Yes, a child/young person Yes, an adult No If No, go to Q20
How satisfied was the child/young person with the service they received?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied Not sure
How satisfied was the adult with the service they received?
Very satisfied Neither Very dissatisfied
Fairly satisfied Fairly dissatisfied Not sure
HOUSING
20. To what extent do you agree that you have access to good quality housing?
Strongly agree Neither Strongly disagree
Agree Disagree Don’t know/Not applicable
21. Over the last 12 months, has your housing situation:
Improved Remained the same Declined
JOBS & THE ECONOMY
22. To what extent do you agree or disagree with this statement: Cardiff has a thriving and prosperous economy?
Strongly agree Neither Strongly disagree
Agree Disagree Don’t know
23. Over the last 12 months would you say your employment situation has:
Improved Remained the same Declined Don’t know
24. How confident are you about your future job/career prospects in Cardiff?
Very confident A little unconfident Don’t know
Somewhat confident Very unconfident Not applicable
25. Over the last 12 months would you say your personal financial situation has:
Improved Remained the same Declined Don’t know
526. How much do you agree with each of the following statements?
Since the start of the pandemic...
Strongly Strongly Not
Agree Neither Disagree
agree disagree applicable
My employment situation
hasn’t changed
I feel my job is secure
I have been working from
home
I have visited the city centre
ENVIRONMENT
27. To what extent do you agree with the following statements?
Strongly Strongly Don’t
Agree Neither Disagree
agree disagree know
The air quality in Cardiff is
good
Cardiff has a clean
environment
28. Over the last 12 months, would you say the cleanliness in your local area has:
Improved Remained the same Declined
29. How concerned are you about climate change?
Very concerned Not very concerned Don’t know
Fairly concerned Not concerned at all
30. Do you feel the Council is doing enough to respond to the challenge of Climate Change?
Yes No Don’t know
31. How much do you agree with each of the following statements?
Since the start of the pandemic...
Strongly Strongly Not
Agree Neither Disagree
agree disagree applicable
There has been less traffic
The air has been cleaner
Cardiff has been quieter/more peaceful
There have been more people using parks/open spaces
There have been more people walking and cycling
I’ve been more aware of wildlife where I live
6COMMUNITY SAFETY
32. To what extent would you agree or disagree that the police and other local public services are successfully
dealing with anti-social behaviour and crime in your local area?
Strongly agree Neither Strongly disagree
Agree Disagree Don’t know/Not applicable
33. How safe or unsafe do you feel in the following situations? (If any option does not apply to you e.g. public
transport, cycling, please leave this blank)
Very safe Fairly safe A bit unsafe Very unsafe
At home in the daylight
At home after dark
Walking in your neighbourhood in daylight
Walking in your neighbourhood after dark
Walking in the city centre in daylight
Walking in the city centre after dark
Travelling by bus in daylight
Travelling by bus after dark
When cycling in Cardiff in the day
When cycling in Cardiff after dark
Speak up about crime. Stay safe. 100% anonymous. Always.
Tell our charity what you know. We take information in over 150 languages.
We won’t ask your name. Won’t judge. Just listen. And pass it on for you.
Visit crimestoppers-uk.org or call us on 0800 555 111
You say that you feel unsafe at home - please tell us why
7You say that you feel unsafe when walking in your neighbourhood - please tell us why You say that you feel unsafe when walking in the city centre - please tell us why You say that you feel unsafe when travelling by bus - please tell us why You say that you feel unsafe when cycling - please tell us why 8
HEALTH & WELL-BEING
34. How would you describe your...?
Very good Good Neither Poor Very poor
Physical health
Mental health
35. Thinking about your health since the start of the pandemic, which of the following applies?
Much better A little better No change A little worse Much worse
My physical health has been...
My mental health has been...
I’ve been exercising...
Much more A little more No change A little less Much less
My diet has been...
Much healthier A little healthier No change A little less healthy Much less healthy
36. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected
to last, at least 12 months? (This includes problems related to old age).
Yes, limited a lot Yes, limited a little No
37. Below are some questions about feelings. Please give a score of 0 to 10 where 0 represents the lowest and 10
the highest.
0 1 2 3 4 5 6 7 8 9 10
Overall, how satisfied are you
with your life nowadays?
Overall, how happy did you feel
yesterday?
Overall, how anxious did you
feel yesterday?
Overall, to what extent do you
feel the things you do in your
life are worthwhile?
38. Over the specified period, would you describe your sense of well-being as having:
Remained
Improved Declined Don’t know
the same
Over the last seven days
Over the last twelve months
939. In the last 12 months, have you been to any of the following in Cardiff?
Once or
No A few times Many times
twice
Theatre
Live music or concert
Museum
Art Gallery
Cinema
Other cultural activity
40. How frequently would you typically visit each of the following in the spring/summer?
Once or
No A few times Many times
twice
Woodland or forest farmland
Hills, mountains or moorland
Local park or other local space
River, lake or canal
Beach, sea or coastline
Other outside space
How frequently would you typically visit each of the following in the autumn/winter?
Once or
No A few times Many times
twice
Woodland or forest farmland
Hills, mountains or moorland
Local park or other local space
River, lake or canal
Beach, sea or coastline
Other outside space
BENEFITS & ADVICE
41. Are you aware that the Council offers help with benefits and income, help with debts, Into Work and housing
advice? Please tick all that apply
Yes, in Hubs/Libraries Yes, at www.cardiffmoneyadvice.co.uk Welfare Liaison Team
Yes, the Adviceline for those with no access to the internet Other No
If other, please specify
1042. Which of the following statements regarding advice on money management, debt, benefits, Into Work or
housing advice applies to you?
Yes No Don’t know
I have accessed advice in the past
I may need advice in the future
If you need support with money management, debt, benefits, Into Work or housing advice, please visit www.
cardiffmoneyadvice.co.uk or call the Adviceline on 029 2087 1071
43. In the last 6 months, have you or anyone else in your household done any of the following because you
couldn’t AFFORD food: Please tick all that apply
Had smaller meals than usual, or skipped meals Been hungry but not eaten
Not eaten for a whole day Received food from a food bank or charity None of these
If you need support accessing food, please call our Adviceline on 029 2087 1071
TRAVEL
44. Please tell us how your usual patterns of travel changed since the start of the COVID-19 pandemic: for each of
the following situations
A lot A little No A little Much
more more Change less less
For shopping / groceries....
To run errands (e.g. medical appointments, post office, bank etc.)...
Leisure day trips (including visiting family & friends)...
I've been driving...
I've been cycling...
I’ve been walking...
I’ve been using the bus...
I’ve been using the train...
11BUDGET PRIORITIES
45. The Council is facing a budget gap of £21.3 million next year and £80.9 million over the medium term. Each year
the Council must set a balanced budget that reflects the priorities of residents and ensures statutory services can
continue to be provided within the limited resources available.
The Council provides discretionary and statutory services in all of the areas listed below. Please rank these services
in order of importance, with 1 being the most important, showing how you would prioritise the Council’s available
resources for the next financial year (2022/23 budget).
1 2 3 4 5 6 7 8 9 10 11 12
Schools and Education including Youth
Services
Supporting vulnerable children and
families
Supporting vulnerable adults and older
people
Recycling and Waste Services including
collections, disposal and Recycling
Centres
Neighbourhood Services such as street
cleansing and improvements to the
public realm
Housing and Homelessness Services
including the delivery of high quality
sustainable low carbon housing
Libraries and Community Hubs
Highways and Transport including
delivery of the Transport White Paper
and One Planet Cardiff Strategy
Culture, Venues and Events showcasing
and celebrating the diversity, culture
and history of our city
Parks and Sport including investment
in new and existing green spaces and
the city’s waterfront
Major projects including infrastructure
to support businesses, local economy,
city centre and local community
centres
Digital Services - accelerating the
Council’s Digitalisation programme to
facilitate Online Services and Hybrid
Working throughout the city
12Now, please rank these services to show how you prioritise the Council’s resources in the longer term, with 1 being the
most important.
1 2 3 4 5 6 7 8 9 10 11 12
Schools and Education including Youth
Services
Supporting vulnerable children and
families
Supporting vulnerable adults and older
people
Recycling and Waste Services including
collections, disposal and Recycling
Centres
Neighbourhood Services such as street
cleansing and improvements to the
public realm
Housing and Homelessness Services
including the delivery of high quality
sustainable low carbon housing
Libraries and Community Hubs
Highways and Transport including
delivery of the Transport White Paper
and One Planet Cardiff Strategy
Culture, Venues and Events showcasing
and celebrating the diversity, culture
and history of our city
Parks and Sport including investment
in new and existing green spaces and
the city’s waterfront
Major projects including infrastructure
to support businesses, local economy,
city centre and local community
centres
Digital Services - accelerating the
Council’s Digitalisation programme to
facilitate Online Services and Hybrid
Working throughout the city
46. Do you have any other feedback for us? This could include comments about Cardiff’s recovery from COVID-19,
what you’d like to see in the future, or any comments about your experiences of Council services.
13ABOUT YOU
The following questions help us to make sure that we hear the views of people from all backgrounds, and from all parts
of the city, so that everyone’s voice is heard. We’d be really grateful if you could answer the questions in the following
section, but it’s OK if there’s a question you’d rather not answer - just leave it blank and move on to the next.
All of the answers you give us will be treated in the strictest confidence, and in accordance with the General Data
Protection Regulation (GDPR) - if you give us your contact details, we’ll only use it to contact you if you win the Prize
Draw or join our Citizen’s Panel. There’s a link to our Privacy Policy at the end of the survey
47. Please provide your full postcode below (e.g. CF10 4UW).
This allows us to more accurately pinpoint respondents’ views and needs by area, and to make sure we’ve heard
from people in all parts of the city:-
48. What was your age on your last birthday? Please tick one box only
Under 16 35-44 65-74
16-24 45-54 75+
25-34 55-64 Prefer not to say
49. Are you…? Please tick one box only
Female Male Other Prefer not to say
If ‘Other’ please specify
50. Do you identify as Trans?
Yes No Prefer to self-describe Prefer not to say
If you prefer to self-describe, please specify
51. Do any children live in your household? Please select all that apply
No children
Yes, under 5 years old (pre-school)
Yes, aged 5 - 11 (primary school)
Yes, aged 11 - 16 (secondary school)
Yes, aged 16 - 18 in full-time education, or working
Yes, aged 16 - 18 but not in full time education or working
1452. Are you pregnant, or have you given birth within the last 26 weeks?
Yes, I’m pregnant Yes, I’ve given birth No Prefer not to say
53. Do you care unpaid, for a friend or family member who due to illness, disability, a mental health problem
or an addiction cannot cope without your support?
Yes No Prefer not to say
54. Which of the following best describes what you are doing at present? Please tick one box only
Working full time (30+ hours per week) On a zero hour contract
Working part time (less than 30 hours per week) Permanently sick or disabled person
In full time education Wholly retired from work
On a government training scheme Looking after home
Unemployed - Registered Job Seeker Caring for a child or adult
Unemployed - Unregistered but seeking work Other
If ‘Other’ please specify
55. Which of the following best describes your housing tenure? Please tick one box only
Owned outright Rented from a Housing Association Owned with a mortgage
Private rented Rented from the Local Authority Other
If ‘Other’ please specify
56. Are you or a member of your household: Please tick all that apply
You A member of your household
Currently serving in the armed forces
An armed forces service leaver (veteran)
57. Do you identify as a disabled person? Please tick one box only
Yes No Prefer not to say
1558. Please tick any of the following that apply to you:
Deaf/ Deafened/ Hard of hearing Visual impairment
Long-standing illness or health condition (e.g. cancer, diabetes, or asthma)
Mental health difficulties Wheelchair user
Learning impairment/ difficulties Mobility impairment
Prefer not to say Other
If ‘Other’ please specify
59. Do you regard yourself as belonging to any particular religion?
No, no religion Muslim
Buddhist Sikh
Christian (Including Church in Wales, Catholic, Protestant and all other Christian denominations)
Hindu Other
Jewish Prefer not to answer
60. How would you describe your sexual orientation?
Bisexual Heterosexual/ Straight Gay Woman/ Lesbian
Gay Man Other Prefer not to answer
61. Are you:
Single
Separated/divorced or legally separated if formerly in a same-sex Civil Partnership
In a same-sex Civil Partnership
Widowed
Married
Living together/Co-habiting
Other
62. How would you describe your Welsh language skills?
Fluent Moderate Basic Learner None
63. Do you consider yourself to be Welsh? Please tick one box only
Yes No
1664. What is your ethnic group?
Where the term ‘British’ is used, this refers to any of the four home nations of Wales, England, Northern Ireland
and Scotland, or any combination of these. Please tick one box only
White - Welsh/English/Scottish/Northern Irish/British Asian/Asian Welsh/British - Bangladeshi
White - Irish Asian/Asian Welsh/British - Indian
White - Gypsy or Irish Traveller Asian/Asian Welsh/British - Any other
White - Any other white background Black/African/Caribbean/Black Welsh/British - African
Mixed/Multiple Ethnic Groups - White & Asian Black/African/Caribbean/Black Welsh/British – Caribbean
Mixed/Multiple Ethnic Groups - White and Black Caribbean Black/African/Caribbean/Black Welsh/British - Any other
Mixed/Multiple Ethnic Groups - White and Black African Arab
Mixed/Multiple Ethnic Groups - Any other Any other ethnic group (please specify)
Asian/Asian Welsh/British - Chinese Prefer not to say
Asian/Asian Welsh/British – Pakistani
If other, please specify
65. Are you are interested in taking part in further consultations from Cardiff Council?
Yes, I would like to Join the Citizens’ Panel and be contacted about other Cardiff Council consultations
No
66. Would you like to be entered into the Prize Draw to win one of ten £40 Love2Shop vouchers?
Yes, please No, thanks
If you have expressed an interest in volunteering (Q11), would like to join the Citizens’ Panel or have chosen to enter the
prize draw then please leave your details below:
67. Please provide your contact details below.
Name:
Email:
Phone number:
17Thank you for your time.
The results of this survey will be published on www.cardiff.gov.uk/haveyoursay in due course.
Please return this questionnaire to:
Freepost CRC
Alternatively complete online at www.cardiff.gov.uk/askcardiff2021
Please return by 28th November 2021You can also read
