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Your partner in travel technology Company Introduction Next Generation Leisure Travel Platform Headquarters Phone & More Info Online Information 2 Orbital Court Phone: +44 (0) 1355 246 111 Email: enquiry@traveltek.com East Kilbride Fax: 01355 243 111 Web: www.traveltek.com G74 5PH United Kingdom
Company Overview § Trading for over 20 years § Enjoying 70% growth year on year with significant customer wins in the UK, Europe and Americas § Awarded the World’s Leading Dynamic Packaging Solution Provider for 2014, 2015, 2016 and 2017 § Awarded Europe’s Leading Technology Provider 2017 § Attracted significant private equity investment from YFM London to fund international expansion, operational infrastructure and new product development § Majority owned by the management team Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 346111
International Offices
UK HQ
Vancouver/Seattle 1996
2018 Germany
2018 Hong Kong
Miami 2017
2014 Dubai Hyderabad
2016 2016
Singapore
2017
South
America
2016
Sydney
2014
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 346111
§ 24 hour manned customer support § Headcount rising to 200+ in 2018
About Us
§ Exclusively travel industry
§ Very high staff retention, leading to travel educated personnel, great understanding and continuity for
our clients
§ SaaS model - data centre located at NTT Europe, London, with world class resilience and disaster
recovery infrastructure
§ PaaS model via AWS piloted in Brazil, to be become part of our service offering in 2018
§ Level 1 PCI Compliant
§ GDPR plans in place for next year
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
About Us
400%
increase in booking
transactions year on year
$ 8 billion in booking value being
transacted each year
Industry Firsts
1st Online package 1st True dynamic 1st Direct to cruise 1st Cruise dynamic
holiday search packaging product booking facility packaging product
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Global Footprint
400+
clients across
35
countries
the globe and counting
Our Customers
Multi-channel
OTAs Consortia Wholesaler
retailers
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Live Client Projects from Across the Globe
Client Solution Overview
1 Grupo Trend, Grupo Trend is one of the largest tour operators in Brazil. Traveltek provides a B2B sales portal platform to 14,000 travel agency clients
in the LATAM region, featuring hotel, flight, cruise and ancillary product inventory.
Brazil
2 Flight Centre, This unique platform is known within Infinity as Onboard (Ontrack for Rail), but is essentially Traveltek iTour and iSell rebranded. Infinity
is Flight Centre’s largest supplier of land, cruise and rail products. Together, Infinity and Traveltek have created a single comprehensive
Australia application to fulfil everything from a customer enquiry to calculating staff commissions. Traveltek is the core application in the cruise
and rail wholesale business, which services the company's 2,000+ retail shop network.
3 HIS, Japan HIS is the largest travel business in Japan with 295 retail outlets, plus a global network of 85 country offices providing inbound and
outbound travel and tour operation services. They also own Miki Travel, Merit Travel in Canada and various chains of hotels. Traveltek is
rolling out a global multi-language, multi-currency cruise dynamic packaging B2B and B2C solution across the HIS country offices,
inclusive of internal systems and third party financial system integration.
4 Affinion Group, Affinion provides fulfillment services for bank and credit card company travel clubs, offering special loyalty travel rewards including free
airport lounge, parking and other member benefits. Traveltek provides 11 bank / credit card bespoke websites, internal systems and
International back office.
5 Sandals, UK Traveltek provides a UK and soon to be European B2C and B2B sales distribution platform for Sandals Resorts, including a trade
portal, B2C IBE, internal product management, channel manager connectivity and back office management which has produced a
10% uplift in bookings since launch on April 17.
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Live Client Projects from Across the Globe
Client Solution Overview
6 Hotelplan, One of the leading travel businesses in Switzerland has chosen Traveltek to provide a B2B and B2C cruise dynamic packaging and
prepacking platform in German and French, with integration with in-house CRM and financial systems across four brands and B2B
Switzerland portal distribution to 4,000 partner agents.
7 Hays Travel, Traveltek currently provides multi-channel B2B and B2C versions of our whole product suite including iSell, iTour, iBos, Titan and
Flytan, giving an end-to-end, one supplier solution for Hays Travel, Hays Transfers and Hays Beds for complete integration. Along with
UK deep integration with their Microsoft Navision Finance Platform.
8 World Travel World Travel Holdings is one of the UK’s leading cruise agencies and part of the world’s largest agency group for cruises bookings. The
company is utilising the Traveltek cruise dynamic packaging platform, call centre CRM and back office system to sell B2C across three
Holdings, UK branded websites and distribute B2B cruise packages to fellow consortia members via the Traveltek sales distribution API.
9 Barrhead Travel, Barrhead Travel is Scotland’s largest leisure travel agency group, operating its own summer tour operation programme. As a wholesaler
of worldwide package holidays, the company operates 70 retail branches and has an online sales channel via five branded websites.
UK All of these run on the Traveltek multi-channel dynamic packaging platform with API integration into their in-house CRM.
10 R11 Travel, Brazil R11 Travel is the exclusive distributor of Royal Caribbean Cruises, Celebrity Cruises and Azamara Club Cruises in Brazil. They are also
responsible for managing these brands in Latin America and the Caribbean regions and for boosting Pullmantur Cruises in the Brazilian
market. Traveltek powers their complete platform and B2B trade portal to 2,000+ agents around the LATAM region, integrating and
synchronizing with the RCCL HQ A/S400 system for all booking amendments and cancellations.
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
300+ Integrated Travel Suppliers
Cruise, Flights, Hotels, Ancillaries – We’ve Got it Covered
10Portal distribution
The Traveltek Solution
B2C B2B Mobile API
& email marketing
Design services & project management
Improve - Multi- Multi- Online marketing
CMS
currency language & social media
§ Productivity
Business rules Reservation system CRM
§ Efficiency Supplier Management Flight Booking Engine Sales Lead Management
iSell
Deposit & Booking Rules Hotel Booking Engine Call Back Tracking
Discounts Package Holidays Agent / Reseller Management
§ Accuracy Flexible Margins
Promo Codes
Viewdata Blended Search
Cruise Booking Engine
Tracking of Client Searches & Bookings
Integrated with Website / Sales Channels
Content Management Ancillary Booking Engines Import / Export Customer Data
Save - Shopping Basket Email Quotes
§ Time
§ Money All GDS Suppliers
suppliers
iTour
Hotel Contracts Booking Admin
iBos
XML
Low Cost / Consolidators / Charter
Transfers Professional Documentation
50 + Worldwide Hotel & Villa
Flight Allocations Full Reporting Suite
150 + Cruise Lines
Cruise Groups Security Permission
Package Operators
Pre-packaging Full Data Export Facility
Ancillaries – Transfer, Car Hire & More
Own stock Suppliers Back Office
managementData Driven UX Process
Discovery Phase UX Phase
§ Statistical analysis - Google Analytics, competitor reviews, heatmaps and § Site map audit and production
user impression tracking § Collaborative wireframing sessions
§ Market research and customer profiling § Mobile first wireframe authoring
§ Persona creation based on market research and customer profiling - B2C § High fidelity cross-device mock-ups of entire user journey
and B2B user groups § Front-end development and integration with Traveltek NX platform
§ Moderated user research using personas for candidate selection
Ø Kick-off-call / research planning and scenario preparation
Ø Two day moderated lab based user research
Ø Moderated user research analysis and recommendation report
Ø Edited video snippets from user research
Ø In-house findings presentation workshop
§ Discovery findings report
Your partner in travel technology www.traveltek.com | peter@traveltek.com | 07875 321624Project Management, Implementation & QA Focus
§ Prepare Project Initiation Document (PID) for joint sign off
§ Deliver Project Implementation Plan
Ø Volcano internal software used for task management and centralised communication
Ø Critical path timeline produced for all projects PRINCE2
Ø Weekly status / progress report and MSc
Ø Governance calls and RAG updates Qualified
§ Ensure quality of deliverables before UAT Team
§ Identify and mitigate risks and issues
§ Manage resources for an on-time project delivery
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111Change Management Developer starts job and draws down code from software repository
All code changes made in local version of code
Job complete - sent for peer review Fail
Work Request Form
Pass Code rolled back
§ Identify business need
Code merged into development trunk for initial functional test Fail
§ Map out test case outcomes Pass
§ Technical solution Code merged into staging trunk for UA testing
§ Sign off scope / specification Tested by product specialist Tested by job owner Fail
§ AGILE sprint production Pass
Pass Tested by client Fail
§ UAT
Code merged to main trunk and deployed
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111Global Network Backed Up With 24/7 Support
§ Hosted by NTT Europe, the world’s largest hosting company
Ø Worldwide points of presence and world class resilience
§ Infinitely scalable
§ Robust disaster recovery infrastructure and procedures
§ Defined SLAs for service response and uptime
§ Focused project management and onsite training
Your partner in travel technology www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111A global solution on a common data platform,
personalised to deliver in your local market
www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246 111
Headquarters Phone & More Info Online Information
2 Orbital Court Phone: +44 (0) 1355 246 111 Email: enquiry@traveltek.com
East Kilbride Fax: 01355 243 111 Web: www.traveltek.com
G74 5PH
United KingdomYou can also read
