Working together on health and safety - Chris Jerram General Manager Safety, Assets & Sustainability, Wellington Zoo - FMANZ
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Working together on
health and safety
Andrew Samuel Chris Jerram
Senior Advisor, WorkSafe General Manager Safety, Assets
& Sustainability, Wellington Zoo
6 July 2021
$3.5 billion p.a.
EST. COST OF PEOPLE KILLED AND HURT IN NZ
WORKPLACES
Workplace harm rates are unacceptably high in
New Zealand.
We need to shift the conversation beyond
compliance, to health, safety and wellbeing as
integral to how work is planned and done –
and we need workers fully involved from the
outset.”
WorkSafe_A59P7154
Culture the biggest opportunity to improve health and safety... • Current programmes to engage workers might not be delivering. • Need for support for CEOs to help them understand ‘what good looks like’.
What is SafePlus? A GOVERNMENT-ENDORSED HEALTH & SAFETY PERFORMANCE IMPROVEMENT TOOLKIT • Describes what good health and safety looks like, beyond minimum legal compliance • Engages people at all levels of a business • Provides a performance view of strengths and opportunities, with tailored advice and guidance for next steps • Supports continuous improvement
10 Performance requirements
Measuring performance
Three SafePlus initiatives
Catalyst for change • SafePlus deliberately involves all people • Looks at how work is actually done and what influences that • Emphasis on interviews and observations • ‘Deep-dive’ explores attitudes, perceptions, beliefs and behaviours of people at all levels of an organisation • Challenges assumptions, encourages reflection, discussion and collaboration
Wellington Zoo
SAFEPLUS EXPERIENCE
• Background
• Why SafePlus?
• Three years online self-
assessment experience
• On-site assessment in 2021
• Key take-aways
Zoo supplied photo: Sun Bear Training Session
Wellington Zoo background NEW ZEALAND’S OLDEST ZOO • NZ’s first Zoo, founded in 1906 • Not-for-Profit Charitable Trust formed 2003 • Just under 100 staff, plus volunteers, contractors and students on site • Over 500 animals in our care • ≈ 250,000 visitors per year • 365 day operation – only closed to visitors on Christmas Day.
Health, Safety & Wellbeing
BROAD RISK PROFILE & CROSS-FUNCTIONAL TEAMS
• Not just about the animals – although they
are a large part of daily activities
• Visitor facing roles including delivering talks,
encounters and sales & service
• Construction and regular interaction with a
wide range of contractors
• On-site Veterinary Practice
• Office based roles
Zoo supplied photo: Tiger UltrasoundZoo supplied photo: Giraffe Caesarean Why SafePlus? WE WERE LOOKING FOR THE NEXT STEP FORWARD ON OUR H&S JOURNEY • Messaging to Leadership and Workers is all about Performance Improvement • Online Self-assessment was free • Repeatable process • Simple and accessible for staff • There was a clear path forward to on-site assessment to build on year-on-year progress
Report Outcomes WHAT DO YOU GET OUT OF THE ONLINE SELF- ASSESSMENT AND WHERE NEXT? • Identifies the three lowest scoring questions and two questions with the biggest disparity between workers & leadership • Recommendations about next steps and where to go for more information • Can also see the overall scoring for each question in the SafePlus online survey website • Previous assessments are stored online under your organisation’s profile for future reference and if staff change
Report Outcomes SIMPLE, EASY TO UNDERSTAND RECOMMENDATIONS
The organisation is
Improvement Areas responsive in resolving
disagreements or issues
DETAILED ANALYSIS
3.4
• System not specifically designed to pull data and deep- The organisation ensures workers
dive analysis, however information is easy to pull out and their representatives are
effectively involved in decisions
• Needs a full understanding of how the scores and system related to risk management
works to calculate weighted average scores
3.2
The organisation ensures that The organisation, with workers and their
worker engagement, participation representatives, reviews its effectiveness
and representation practices are in risk management and broader health
resourced and supportive and safety management
3.4 3.4
WORKER RISK
LEADERSHIP
ENGAGEMENT MANAGEMENTThe organisation ensures effective
High Performers risk management of UV radiation
The organisation is prepared
DETAILED ANALYSIS for emergencies 4.4
• Good to be able to monitor 4.3 The organisation has effective
movement on each question over
governance and leadership in
The organisation ensures health and safety
three years of doing the survey effective risk management of
animals
• Can see where actions have 4.0
improved individual areas 4.2 The organisation
Senior Leaders visibly demonstrate communicates effectively
their commitment to health and to
safety through their actions 4.1
4.1
WORKER RISK
LEADERSHIP
ENGAGEMENT MANAGEMENTContinuous Improvement WHY WE DECIDED TO TAKE THE NEXT STEP AND HAVE AN ON-SITE ASSESSMENT COMPLETED • Continuation of previous experience with SafePlus was a big driver • Language was already understood by Trust Board, Leadership and staff • The appeal of a deep-dive assessment of critical risks on site • Aligned with a compliance audit • Externally-verified auditor, experienced in delivering SafePlus reports across a range of professions • HASANZ register useful in finding a range of consultants able to deliver what we needed
Online Self-assessment vs
On-site assessment
WHAT YOU CAN EXPECT FROM EACH AND HOW
THEY COMPARE
ONLINE SELF- ON-SITE ASSESSMENT
ASSESSMENT • Thorough deep-dive on
• Simple results that you three critical risks
can focus on year-on-year • Focus groups and
• Easy to repeat interviews with lots of your
team
• Point-in-time litmus test
of your H&S culture • Findings against each
performance requirement
• Not specifically designed
to provide detailed report • Designed to find
or benchmarking improvement areasKey take-aways WHY WE CONTINUE TO WORK WITH THE SAFEPLUS MODEL • Three years’ data great to look back on improvement areas and what’s worked so we can repeat key initiatives • Annual opportunity to provide anonymous feedback • Annual H&S strategy development aligned to key improvement areas • On-site assessment could be too much if you’re organisation isn’t ready – culturally or system wise
Insights
Lowest scores, all roles Gap, leaders vs. all others
• Stress • W&R involved in how H&S
will be managed
• Workers and reps (W&R)
• Consider H&S before
• part of checking success,
changing how we work
risks and wider H&S
• involved in how H&S will • W&R supported to get
be managed involved
• Supported to get involved • Listen to ideas & feedback
• Fatigue
• Workers encouraged to act if
• Bullying they or others in danger
• W&R part of checking
successWhat people say Safeplus.nz
Safeplus.nz A JOINT INITIATIVE DEVELOPED BY
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