WHAT WE CAN DO FOR YOU - M.A.R.S - Metro's Analytic Retail Solution Reduce ongoing security costs and stop
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WHAT WE CAN DO FOR YOU
M.A.R.S – Metro’s Analytic Retail Solution
Reduce ongoing security costs and stop
losing money off your bottom line
Domestic, Commercial, Industrial, Retail & Forecourts
CCTV, AI, Intruder alarms, Fire systems, Door Access & Data Analytics
Rev 25.1 – Pre Release
NOTICE
Please Note:
All the technology and services seen in this document can be applied to all industries.
This document contains some of the key areas it can be used in.
Other examples are:
Public spaces, E.G town centres Shopping centres Schools Hospitals
Airports Retail stores Warehouses / Distribution centres Prisons
Museums Forecourts Homes Small business
And remember.
If you can’t find what you are looking for, we can, design, build and implement it!
Metro – M.A.R.S and services 2
CONTENTS
Quick page reference
About us Page 4 - 12
Intruder Alarms & Services Page 13 - 16
M.A.R.S Overview Page 17 - 22
(Metro Analytic Retail Solution)
Retail AI
Page 23 - 27
(Epos integration)
Facial Recognition Page 28 - 31
Manned Forecourts
(ANPR – Fuel Pos integration) Page 32 - 41
Unmanned Forecourts Page 42 - 46
(ANPR – remote monitoring)
Distribution & Warehouse Page 47 - 50
(Packing and fleet management)
Visitor Wellbeing & Social Page 51 - 58
Distancing
Reporting Page 59 - 64
Screen Layouts & Technical Data Page 65 - 72
Flow Diagrams
Metro – M.A.R.S and services 3
ABOUT METRO
ABOUT METRO
Information on who we are as a company and our customer service
• Over 43 years experience with Over 22 years working within retail, forecourts and loss prevention, building customised systems to combat theft and fraud
• Low staff turn around, so our team gets to know your sites, staff and working practise
• Real time CCTV hardware monitoring
• 24/7 - 365 Support, NSI Gold
• Latest Intruder, fire and CCTV technology available with all solutions fully project managed
• Unmanned Forecourt Monitoring
• End to End solutions of your preferred security brands
• Transport Fuel Depo, Auto management dispense system
• Real time intruder alarm monitoring and reporting / Open close dashboards
• In house UK based development team (Software and report writers)
• Custom built customer Security stations (SOC)
• Nation wide multi-skilled engineering team
• Video Analytics Integration, ANPR, People Counting, Face recognition, Thermal temperature detection
• 3rd Party data and hardware integration
• Remote intruder alarm code management
• Redwall and AI video analytics perimeter monitoring
• One integrated platform for easy operation
Metro – M.A.R.S and services 5
ONE COMPANY FOR EVERYTHING
The services we provide
Who Are Metro Available Solutions Site Setup Product Diagrams After Care
• Award Winning • Intruder alarms We always carry out a full HOW IT ALL WORKS ONGOING SUPPORT
• Off the shelf products • Dual path IP signalling technical site survey:
• Remote code management • Equipment location for • Equipment selection • 24/7 Remote technical
• Bespoke security
• Fire systems optimal protection • Equipment positioning monitoring
• Custom integration
• Access control • Extra cabling infrastructure • 24/7 Remote technical
• New installations • Equipment link
• AI video analytics required? diagrams support
• System take overs • Perimeter Protection and • Planning your entry route • Screen layouts • Client based FR
• UK based development, monitoring
• Extra equipment required enrolment
driven by • ANPR
for Wi-Fi device linking? • ANPR Black list
• Customer requirements • DVLA Lookup
• External coms required? monitoring
• Criminal trends • Facial Recognition
• Site people counting
• Theft prevention
• Fog bandit
• Smart water
• Retail analytics
• Forecourt management
• Manned and unmanned
monitoring
• Staff and visitor wellbeing
• Thermal temperature
monitoring
Metro – M.A.R.S and services 6
AWARDS Some of the awards and certifications we hold 7 Metro – M.A.R.S and services 7
WHY METRO
Key facts
What we provide
Support from design to end user support What we don’t do Queens award winners Metro Security are
very proud to be a provider of advanced
Bespoke solution – coded and designed by us Sell your data
bespoke security products for over 40 years.
Our solution can start as small as you like and grow
Metro has development partnerships with
Limit the technology many manufactures, coupled with our own
over time without any restrictions
inhouse development team we are able to
Sell you a solution that doesn’t tick all
CAPEX, OPEX and finance options available bring you the latest technology as soon as its
your boxes
released. Integration of new technology is
Integration partners with many manufactures so you designed and configure in a way that will fit
Promise you something we can’t deliver
will always get the best technology to hand your needs perfectly.
Supported by our own trained 24/7 Control Room
Areas we cover
Just a few examples of the sectors where our technology can be used
Public spaces, E.G town centres Schools Shopping centres Hospitals
Airports Warehouses / Distribution centres Retail stores Prisons
Museums Homes Forecourts Small business
8 Metro – M.A.R.S and services 8
MONITORING, SUPPORT AND AFTER CARE
Your system can be monitored to make sure you don’t experience downtime
Always connected – As it happens 365 24/7–
Linked via our cloud platform and Our fully trained technical control room
connected directly to our control room: team will know as it happens and will:
• Remote technical support • Resolve the issues
• Remote monitoring • Follow your personal response plan
• Remote dial in assistance • Organise an engineering team
• Report writing • Escalate to development teams and
• Remote reprogramming 2nd / 3rd line support
Realtime Information –
We know as it happens:
• Disk Errors
• Database issues
• Offline cameras
• Offline systems (polls our data
Working with others –
centre every 60 seconds)
We will liaise with any of your
• AI Calibration out of alignment
team required to resolve issues:
• Intruder alarm faults
• I.T
• Electricians
• Network teams
• Loss prevention
• Maintenance teams
These are just some examples of what can be done.
This will reduce downtime, reduce the need for an engineer to attend site, overall “reducing your ongoing costs”
9 Metro – M.A.R.S and services 9
DEVELOPMENT
Development like no other
Development from the start -
Always there -
Reactive development from: In the End -
• Our team will always
• Crime trends and techniques You get exactly what you want and need
continue to work with you
• Ideas driven from you the customer • Fully integrated platform
before the solution is
signed off • Cost saving solutions
• 5* service
• Continued support and monitoring to
make sure you are benefiting from
your new technology
Project Managed -
• We will work between you and our own
development team to make sure you get what
you require
Working with others –
• Complete project management
• Our inhouse UK based development team
• We will let you use beta versions to make sure
will work with any 3rd party companies you
its ticking all your boxes
many require us to for full integration
10 Metro – M.A.R.S and services 10WHAT WE CAN DO IN THE BACKGROUND
Services we do day to day so you don’t have to
Tech Support Tech Monitoring Development Reporting System Maintenance Other
Nightly Alarm Panel code up
Alarms Offline Cameras Customisation Live Open Close Dashboard Investigation assistance
date
Area 8 (Trade Door Nightly Door Access Pin
Door Access Disk Errors ARC Policed Reponses admin
monitoring) updates
Data Mining – LP Credit card Alarm incidents processing
CCTV Archive Retention SOP Nightly Keyholders updates
alerts and auditing
Daily Evidence Download
Intruder Alarm remote resets Epos Tagged Data retention 3rd Part integration Central Databases Follow up RCA
data flow & support
24/7 1st & 2nd Line Support Download Server Automated instruction
SQL Errors Data Mining
Maintenance service to store
Dual Path Signalling Checks Download Server Manual keyholder updates Invoicing file formatting
Leasing with your network
Panic alarm tests
teams
approaching Christmas
for LP technology
Metro – M.A.R.S and services 11CUSTOMERS, DEVELOPMENT PARTNERSHIPS & APPROVED MANUFACTURES Some of our customer we support and suppliers we use 12 Metro – M.A.R.S and services 12
INTRUDER ALARMS AND
SERVICESDUAL PATH IP SIGNALLING
Unlock more possibilities
Dual path IP signalling
Why should the monitoring station only get your data and alerts – With our platform we can get duplicated
data straight to our own Datacentre where we can present live data to you in a format that suits
With our in house report writers and development team we can create the reports you really need from your
LIVE alarm data. Did the store really open on time? Was the intruder alarm really set?
Live Open / Close Dashboards
Lone Worker Solutions
Remote support and code management is as easy as 123
Control who has access to the intruder alarm
We can remotely maintain alarm codes “real time” across your whole estate so your panel codes are always up to date without
the need of an engineer to attend site
Monitor who is un-setting and setting the alarm with accurate data
Instant connections into the panel will give the engineer accurate fault diagnostics before they even get to site
A lot of faults can be corrected remotely saving you time and money from staff being on site after hours
24/7 control room staffed by our own technical team and not a call centre, giving first line support when you really need it
Metro – M.A.R.S and services 14CODE MANAGEMENT
Stay secure
Data Sync -
Data - Panels are always up to date with the correct
You can secularly send an encrypted updated user codes
list of users and codes to our control room
Emergency -
Codes changes can be done
as an emergency remotely:
• Temp staff
• A member of staff has just
been dismissed and needs
removing from the panel
AI –
Our internal algorithms will
compare data and update
relevant sites data records
Final checks –
Pre Checks –
To make sure no issues will be caused on site. Our fully
Our control room team will do all
trained control room staff will check data for any issue
pre-checks for data integrity
and then push out the changes to your alarm panels
Metro – M.A.R.S and services 15INTRUDER ALARM & AI
Technology working together
Standard Standard Standard
CCTV CCTV CCTV
AI Video
Analytics
CCTV ALERTS
INTRUDER ALERTS
IP Signalling Internet Duplicated Signal Metro DC
INTRUDER ALERTS
Normal URN Monitoring CCTV ALERTS
Police response
Police Response Monitoring station
Metro – M.A.R.S and services 16M.A.R.S OVERVIEW
(METRO ANALYTIC RETAIL
SOLUTION)ALL IN ONE PLACE
M.A.R.S Overview
Standard Standard Standard
CCTV CCTV CCTV
Thermal Camera – Temp
Monitoring
Dynamic ANPR Camera
On site CCTV Viewing
– Check VOI’s
Mobile
Security
AI Video
Analytics
FR Camera –
Facial
Recognition
Epos Data –
Alert transaction
Unmanned type
Forecourt Remote
Fuel Control
Remote Viewer On site Remote Security Office Remote Security Office
employee
Security Tag Intruder
Gates Alarm
integration
Metro – M.A.R.S and services 18SOLUTION OPTIONS
M.A.R.S is modular - Depending on your budget and needs, your solution can be modular to mix and match
Modular designs can give many different options
M.A.R.S CIP NVR People counting / site occupancy monitoring Average temperature for staff members Targeted advertising
Blackbody thermal calibration Face Recognition Multi-site event monitoring / reporting Intruder alarm reporting
Thermal cameras ANPR detection Metro Cloud subscription Digital signage
Facial recognition cameras Remote fuel release Smart Mobile alerting
ANPR cameras Thermal Access Control Station Data mining
Metro – M.A.R.S and services 19MORE THAN YOU WOULD EXPECT
Its not just …….
Many CCTV system providers will show you remote apps, health check facility and a
form of integration to other systems but this is different.
UK based software development team, all designed in house, so you won’t be passed from pillar to post for
the answers you need
Analogue to IP conversions available
M.A.R.S supports all brands of IP cameras, meaning you aren’t tied in to just one camera manufacturer
Data level integration and not just relays
Video Analytics – Out of hours remote guard building monitoring - Secure areas with people detection
analytics
Virtual trip wires for triggered events
Integrated Door access control
ANPR capabilities with Live ANPR vehicle look up from a central database
Epos and fuel pos Integration
Face Mask Detection, Face detection, Face recognition, People tracking, heat mapping, people counting
Apps - EpoS / Fuel PoS viewer, iPhone app, single site viewing station, multi site digital video wall technology
(single screen, dual screen or large wall-based video matrix)
And much more
Metro – M.A.R.S and services 20REMOTE CENTRAL STATION – VIDEO VERIFICATION
Technical, perimeter and forecourt monitoring & support
Most central station software is designed to receive intruder alarm signals without the ability to link these events to
live camera views for video verification, perform 2 way communications or receive vital system technical monitoring
Traditional central station A little bit extra 24/7
Receive activations from traditional devices, such as redcare, dual com 2 way communications
and Emizon Perform remote door entry authorisation 24/7
Triggered events direct from the Adder CIP Perform remote pump authorisation for unmanned 24/7 forecourts
Receive event activations with images showing the real cause of the VOIP to warn off potential problems
activation Remote shutdown of a site in the event of catastrophe – fire, misuse of
Live and archive view of the site a fuel pump
Perform quick site tours with no risk to staff Real time system status reporting, and not data on request
Audit trail of all actions taken Reporting system on and offline
Camera status reporting (cameras on and offline)
Tech data for archive size, how much space each camera is using
Real time site CCTV IP addresses used for Video wall, download
server, remote support, PoS Viewer, PoS Dash Board
Errors in the database
Minimise downtime – A broken security system won’t go unnoticed
Support can pre diagnose faults before sending engineers
Remote access 24/7
Perform temporary fixes remotely so the system continues to work
while an engineer is on route*
Reduce callout costs for small faults
Metro – M.A.R.S and services 21EVIDENCE DOWNLOAD MANAGEMENT
Offsite evidence retrieval without the hassle or affecting broadband line speeds during peak times
Evidence Request -
The request -
We know broadband line speeds are your
The operator can select the start and
priority during trading, our download
end time of the footage required for
manager gives you lots of benefits: offsite transfer
• No network impact during peak trade
hours
• Critical evidence stored in one place
• Offsite full resolution backup of footage
• Staff can continue with other tasks until Completed -
the download is completed Once Transferred the operator will
• File transfers happen automatically during receive an alert to let them know
a set transfer time with auto pause and the full resolution footage is
available on the server
continue
• Email notifications to keep you updated on
its progress, errors, completion
Transfer -
The required footage is packaged up and our download
manager will transfer the footage to your central storage
during the scheduled allowed time
Metro – M.A.R.S and services 22RETAIL AI
RETAIL SOLUTIONS
Inside, outside and beyond
At The Tills – Instant Data Share -
Face Recognition Detecting people Data and video all together Instantly tag a person or vehicle of
of interest - • Product sale search interest and register it across your
• Identify VIP customers • PoS integration allows for fast audits, entire estate
• Identify known shop lifters and Realtime alerting
• Alerting for registered fraudulent
card transactions Back of house -
• Door access control linked to
CCTV
Entry and Exit - • Intruder alarm code
Every car that enters the car park has management
an ANPR reading, This allows for: • Alerts if delivery driver fails to
• Vehicle of interest checks set the alarm after OOH
• Early warnings of potential VOI and delivery
person of interest
• How long someone spent on site
• Audit log of all vehicles on site On the outside -
AI alerting:
• Perimeter AI analytics for out of
house prewarning building
protection
Offsite Support –
Alerting - • Our Own 24/7 Technical control room
Real time Live Alerting to mobile devices, information screens • Support team to hand Shop floor –
or a central command centre. Below are just a few examples: • System is technically monitored “real time” AI at its best
• Vehicles of interest for fault • Heat mapping
• Pos transactions meeting a criteria • 24/7 Event monitoring
• Person of interest • Remote intruder and door code
• perimeter alarms management
Metro – M.A.R.S and services 24POS INTEGRATION
Keep track of your staff
Audit -
Search transaction of interest:
• Operator
• Till number
• Exception reporting – E.g. Refund
• Item sold
• Value less / greater than
• The ability to expand in to full Data
mining
At The Tills –
Data and video all together.
When M.A.R.S is integrated with your
till data lots more possibilities are
available.
• Exact time frame of a transaction
• Exact time frame of a scanned item
• Data mining Live Alerting -
• Alerting Instantly get alerts of a transaction
• Reduced number of staff required to meeting a criteria:
do audits • Refund over a certain value
• Exception tagging, recorded footage • A certain Product sold
set as a priority for retention length • Refund to a credit card
Just to name a few examples
Metro – M.A.R.S and services 25INTEGRATION (EPOS AND FUEL POS)
Information to hand
Epos Integration
Unlike most systems the till data isn’t just an overlay on video footage (Till Scan), it is stored within the
system as useable data. This allows for real time notifications and post event searches.
Unlike most data mining tools from one application you can see the transaction and video footage in one
go.
With M.A.R.S this can be achieved many ways, with our in house development team the whole system
can be tailor made to your till system so you get the desired results.
Armed with this real time information you can tackle “sweet hearting” and theft before it gets out of
control
Data how you really need it
Information is stored for as long as you require for audit reporting
See the transaction at the same time as the recorded footage using quick searches
Search across all tills to generate your list of interest. E.g. Show me all the transaction voids or show me all
transactions with a particular product
Generate alerts to a mobile device to your own loss prevention team
Desktop and mobile alerts are based on exception reporting – E.G a refund over £20 or notify me when
Operator 11456 has just done a refund
Run company wide reports. E.G show me the stores with the most void transactions and then you can break
that down to operators with the most voids (do the void counts follow the stores they are in?? )
Metro – M.A.R.S and services 263RD PARTY HARDWARE
Linking existing equipment to get more out of your existing investment
Does anyone react to potential theft??
Link 3rd party equipment into the CIP server either on
data level or via a hardwired relay input e.g. entry
tagging system
Run reports
Quick search options for the triggered events to view
the corresponding video footage onsite or remotely
Quickly export the relevant footage off site for
evidence or further investigation
AI Events
Metro – M.A.R.S and services 27CUSTOMER FACING SECURITY AND ADVERTISING
Display advertising while letting the customer know they are being watched
Multi screen layout
Show live video from a camera, security / health and safety warnings and advertising all at the
same time
Advertising can be in the format of videos or still image
Metro – M.A.R.S and services 28FACIAL RECOGNITION FOR ALL SECTORS
FACE RECOGNITION
Product key features
Key Features
Using video analytics with face detection and face recognition,
An internal database of known offenders / people of interest and VIP’s can be detected on
arrival to stite.
Dual algorithms – Most off the shelf platforms use the same algorithm in both the camera
and NVR
Alert staff to a person of interest that has just entered the building
Face matching even with safety masks on
Detect people with face masks on, either for health and safety or to get an alert that
someone may be trying to conceal their face
Not just a loss prevention tool, can be used for customer care
Multi-site options
Multi-Camera and multi-entrance options
Match authenticating
Alerts back to your security office or onsite staff member (mobile client, E-mail, mms)
You can have multiple PC client screens with alerts
Full remote support and technical monitoring
Data isn’t shared with anyone
Data isn’t stored within any corporation datacentres known for data sharing
30 Metro – M.A.R.S and services 30DUAL ALGORITHM FACIAL RECOGNITION
Monitor VIP’s and unwanted visitors
• Camera performs facial recognition to see if it’s a person of interest
• M.A.R.S performs a 2nd facial recognition with different algorithms
• Person enters
the building
• If it is a person of interest the M.A.R.S
cloud based system will send out push
M.A.R.S failsafe – notifications to a users phone / Tablet
If the onsite guard confirms it’s a match this can then be escalated to: • It can also send it to a central guard centre
• Another users mobile phone
• Central security station
31 Metro – M.A.R.S and services 31QUICK DEPLOY FACIAL RECOGNITION
Quick and mobile
Suspected Match 96%
Once Confirmed
Facial Recognition - With Metro
Custom Firmware
Staff Member
Metro / Adder Cloud Server
Escalated
4G Router
Site Manager
32 Metro – M.A.R.S and services 32MANNED FORECOURTS
AI, ANPRMANNED FORECOURTS
Inside, outside and beyond
In The Shop
• Real time Live Alerting – to mobile devices / live information screens or central security
At the Pumps – room - Vehicles of interest, fridge alarms, Person of interest, perimeter alarms as
• ANPR read on every nozzle lift examples
before the operator authorises • Display DVLA Lookup information for the operator
fuel • Quick playback as all events are logged e.g. Nozzle lifted, fuel started, fuel claimed
• Crisp and clear images of the Face Recognition Detect people of interest -
vehicle and customer • Identify VIP customers
• Identify known shop lifters
Instant Data Share -
Instantly tag a person or vehicle of
interest and register it across your
DVLA Lookup – entire estate
• Every ANPR read will do a
DVLA lookup with our
cloud system giving you
the registered make,
model and colour
Integration –
• Register fuel fillings and shop transactions
to a number plate.
Entry And Exit – Offsite Support – See who is your best customer.
• ANPR read on every vehicle that • Our Own 24/7 Technical control room • Link into 3rd party equipment for alerts–
enters and leave the forecourt • Support team to hand e.g. Fridge temperature to high, fire
• Log time on site of each vehicle • System is technically monitored “real time” for detection systems
fault
• 24/7 Event monitoring
Metro – M.A.R.S and services 34TOKHEIM INTEGRATION
Do you already have Tokheim Pos?
Already a Tokheim customer –
If you already have Tokheim fuel and ANPR–
epos you can get added benefits. • Quick view of the
On claim of a transaction you can get all Numberplate at the pump
the images associated with the • Show ANPR DVLA Lookup
transaction. information
This helps with quickly checking for drive
offs and supplying better customer care.
• Is the vehicle still on the forecourt
• Who was fuelling
• Is the person claiming the correct
pump no??
• Is it a repeat customer
After the sale –
You can use the Tokheim eye viewer to see
All Views - all stages for the transaction and associated
Quick access to: footage:
• Who was at the pump • Fuelling started – Pump Camera
• What vehicle was at the • Fuelling stopped – Pump Camera
pump • Customer Claimed – Till Camera
• Overview of the forecourt • Customer Paid – Till Camera
Metro – M.A.R.S and services 35ANPR
All your customers arrive with their own unique identifier… a licence plate
Using ANPR and the integration to your Epos and Fuel
Pos system we can link CCTV footage to a number
plate, also linking it to the stages of the customer
experience. You can easily mark a number plate as a
drive off or even that the customer left their wallet on
the last visit
Not only will it make it easier for you to find an
exact point of a transaction but we can also link it
to customers spend and purchase history, opening
the power of targeted advertising
Metro – M.A.R.S and services 36INFORMATION FOR ALL AREAS
Linking video and data
Using ANPR and the integration to your Epos and Fuel Pos system we
can link CCTV footage to a number plate. Using our ANPR lookup your
operator will be able to tell before filling starts if it is a fake plate on an
incorrect vehicle type. We can also link this feature to other data inputs
and outputs. Simple but effective operator screen layouts to keep them
informed during every transaction.
The information could help improve customer care by letting your
staff know it is a new customer or a high spending one, it also has
its security benefits; A possible drive off is taking place, someone
has entered an area they shouldn’t have done.
Metro – M.A.R.S and services 37CUSTOMER CARE AND UP SALE
M.A.R.S and ANPR go hand in hand
Customers 2nd visit
onwards to one of your
forecourts
Petrol Internal data lookup,
Display advertising Additional in
ANPR or current
Or store purchase Data shared to all
performed on promotions on attached to the your forecourts
the vehicles forecourt / Pump transaction in
number plate
Diesel screens relevant to a store
customers previous
spend
• During the time a customer is putting fuel into their vehicle they do not have much else to do, so for the several minutes they are standing there you could grab
their attention with advertising and promotions which are targeted to them and before they get to the counter, in turn increasing in store sales
Know about 2 for ££ on items they are known to purchase
before arriving at the counter can increase sales
• Increase the chance of a customers over spend on fuel, by taking their attention away from the fuel pumps cost meter there is an increased chance of them
spending more. E.g. £10.05 instead of £10.00.
The over spend may only be £0.05 but if this affects 5 in the 50
customers per hour over 500 forecourts this is an increased
revenue (without additional store purchases) of £125 ph / £1000
Per Day (8hr day) / £12,000 PA
Metro – M.A.R.S and services 38ANPR AND DVLA LOOKUP
Linking video and data
Not only do you have the features of having the standard ANPR but you now add additional power for targeted advertising, in store vehicle brand targeting
Customer
Petrol
Internal data lookup,
ANPR Gain additional Display advertising or
Or vehicle information Additional in Data
performed on current promotions on
e.g store purchase shared to
the vehicles forecourt / Pump
Blue Ford Focus 1.6 attached to the all your
Diesel number plate screens relevant o a
Ztec S transaction in forecourts
customers previous
store
spend
By using ANPR lookup for marketing you open up cost affective ways to trial vehicle merchandise, you no longer have to guess if you have more Ford drivers then Audi drivers on your
forecourt,
• Ford Branded Air fresheners
• Audi approved Diesel Oil • Sell on advertising space to vehicle manufactures showing
stats of what vehicle types you get in each forecourt
Metro – M.A.R.S and services 39VEHICLE DYNAMIC ANPR
Capture the VRN
• Registration number checked with VOI details on M.A.R.S
• Vehicle’s numberplate detected and cloud server
on entry • DVLA ANPR lookup performed for Make, Model and colour
• DVLA details displayed on shop floor monitor
• If its marked as a VOI an alert is sent to the
operators Mobile / Desktop application
40 Metro – M.A.R.S and services 40VEHICLE ANPR
Static– DVLA Lookup & VOI Alerting On Nozzle Lift
• Registration number checked with VOI details on M.A.R.S
and cloud server
• DVLA ANPR lookup performed for Make, Model and colour
Text
• Vehicle’s numberplate
detected pump nozzle lift M.A.R.S
CCTV
Text
Text
• DVLA details displayed on shop floor monitor
• If its marked as a VOI an alert is sent to the
operators Mobile / Desktop application
Metro – M.A.R.S and services 41QUICK DEPLOY ANPR
Quick and mobile
Dynamic ANPR Camera – With Metro Mobile Device
Custom Firmware
Once Confirmed
Escalated
Metro / Adder Cloud Server
4G Router
Mobile Device
Metro – M.A.R.S and services 42UNMANNED FORECOURTS
UNMANNED FORECOURT MONITORING
Maximise site profits
• Full time unmanned remote monitoring
• Part time unmanned remote monitoring
Do you have a forecourt shop with a • Reduce your outgoings and concentrate on fuel sales
low turnover? • With a 24/7 UK based control room we can provide
monitoring for unmanned forecourts
• Using both analytics and “sure thing” alarm triggers we can
Do you want to increase your sales react quickly to your customers needs on the forecourt
without the need of staff onsite? • Remote fuel dispense stop
• Remote forecourt power shut down
• Emergency phone assistance
• Remote video tours
• PA response
• Remote pump authorisation
Metro – M.A.R.S and services 44UNMANNED FORECOURT MONITORING OPTIONS
Cost cutting solutions that meets the petroleum officers standards
The Checks –
Fuel dispense is controlled and will not start until
At the Pumps – M.A.R.S confirms with the pump: Everything Monitored -
What happens on a Nozzle lift before fuel • Fast Human and AI checking so the customer isn’t With the use of AI:
dispense is authorised: waiting around: • Loitering detection
• Is a vehicle present • Is a vehicle present • Inappropriate forecourt use
• ANPR read before the remote • Is it safe to dispense • Abandoned vehicles
operator authorises fuel • Fuelling process monitored
• Vehicle of interest checks done
• Crisp and clear images of the vehicle
and customer set to our control room Integration –
• Fuel pump control – Start, Stop
• Forecourt power control – Kill power
• 3rd party devices e.g. barriers
Offsite Support – Safety First –
• Emergency phone answering to help with the Real time Alerting with video to our control room if:
customers needs – Missing receipt, over charged, • Emergency phone cabinet is opened
faults on the forecourt • Emergency equipment cabinet is opened
• Our Own 24/7 Technical control room Entry And Exit – • Sites coms room door is opened
• Support team to hand • ANPR read on every vehicle that • Fire or intruder alarm system activate
• System is technically monitored “real time” for enters and leave the forecourt • Emergency Phone answering
faults • Log time on site of each vehicle • PA system announcements
• Monitor on-site coms for ADSL line drop outs
Metro – M.A.R.S and services 45REMOTE AUTHORISATION MONITORING
Unleaded Monitoring
• The on-site M.A.R.S system will send real time information for
• The customer pre-pays on the OPT. • Registration number checked the fuel dispense request to our control room.
• On Nozzle lift the fuel controller will with VOI details, this could be a • Our control room operators will check all relevant information
wait for a response “safe to VOI known for using fraudulent which includes visually checking that the customer isn’t on the
dispense” from the M.A.R.S platform Credit Cards. phone, Smoking or doing any activity that is deemed an offence
before starting the pump. on a forecourt.
• The fuelling process will be actively monitored.
• If the customer performs anything dangerous the
operator can terminate the fuelling process or
even shut power down to the site.
Metro – M.A.R.S and services 46REMOTE VISUAL CHECKING MONITORING
Unleaded Monitoring
• The customer pre-pays on the OPT. • Registration number checked
• On Nozzle lift the fuel controller will with VOI details, this could be a M.A.R.S will check the following before allowing the pump to
wait for a response “safe to VOI known for using fraudulent start dispensing fuel:
dispense” from the M.A.R.S platform Credit Cards. • Is a vehicle is present
before starting the pump. • No other alarms have been triggered e.g. Cell phone use
detection
If any alarms are triggered while a fuelling process is in
action the control room is notified and can:
• Kill power to site
• Stop individual pumps
• Stop all pumps
• Make PA announcements
Metro – M.A.R.S and services 47DISTRIBUTION, ONLINE ORDER
PACKING AND FLEET
MANAGEMENTDISTRIBUTION
Inside, Outside and beyond
Face Recognition - Detecting
people of interest - Back of house-
• Identify VIP customers • Door access control
On the outside - • Access control linked to CCTV
AI with video: • Body temperature checks • Fire alarm triggers with
• Perimeter AI analytics for out of auto video feeds
hours pre-warning building
protection
• Fleet fuel management with auto
dispense and audit registration
Entry and Exit -
audit logs
Every vehicle that enters the site
has an ANPR read, This allows
for:
• Vehicle of interest checks
• Early warnings of potential
VOI
• Audit log of all vehicles on site
• Automatic barrier opening
Alerting -
Real time Live Alerting to mobile devices, information
screens or a central command centre. Below are just a few
examples: Offsite Support –
• Our Own 24/7 Technical control room Work space–
• Vehicles of interest
• Support team to hand AI at its best:
• Person of interest
• System is technically monitored “real time” • CCTV
• AI perimeter alarms
for fault • Picking and Packing
• Unauthorised access to an area
• 24/7 Event monitoring monitoring (see page 49)
• Unauthorised vehicle filling
Metro – M.A.R.S and services 49PICK AND PACK SOLUTION (PAPS)
Fast review and auditing of an order during packing
Integration with your packing -
• Mark a start of the packing
• Log all items scanned to be
boxed
• Log a end of the packing
h
Audit -
• Search for the packing number
• View the whole packing
procedure
Stop fraudulent claims -
Customers trying to get more for their money Customer care -
• Fast search to the order number For the honest customer:
• Instantly view high quality video of the order • After review of missing items, these can be
being packed rectified and sent to the customer
• Check for missing items • 5* happy customer
Metro – M.A.R.S and services 50FLEET FUEL MANAGEMENT
Save time and money on auditing when integrated with a fuel controller
Do you have a large transport fleet? Do you have a central fuel filling hub?
An example on how fuel management integration can help
Fuelling Procedure
• Vehicle drives into filling lane and stops in the
correct fuelling position.
• Operator removes the nozzle and places in the
vehicle (during this time the fuel management
requests the vehicle identification from the
plate and/or fleet number)
• The system checks the identification with its
internal database and then sends over the
match to the fuel management.
• Filling Starts
Metro – M.A.R.S and services 51VISITOR WELLBEING AND SOCIAL DISTANCING
THERMAL SCREENING
Information on what our thermal screening can do for you
Options
Quick deploy stand alone units Key Features
Fully installed and integrated with M.A.R.S Screen staff and customers for abnormal
body temperatures
Set alerts for anyone displaying a body
temperature indicating a fever
Key Features
Face recognition of registered staff and
Fever screening visitors coupled with their body
temperature.
Full audit of staff temperatures which also includes Centralised database to audit screening
their average temperature process.
Quick to deploy Trigger alerts if a registered persons
temperature varies from their normal range.
Within +/- 0.3°C accuracy
Can be displayed in real time on a local
Multi-site options monitor
Multi-Camera and multi-entrance options Alerts can be sent to a mobile device
(carried by a security guard/member of
Mobile alerts staff)
You can have multiple PC client screens with alerts Compatible with our central station
software. Any fever triggers can be dealt
Full remote support and technical monitoring with as with any other alarm.
53 Metro – M.A.R.S and services 53BODY TEMPERATURE MONITORING Visitor Fever monitoring and mask detection 54 Metro – M.A.R.S and services 54
HIGH SPEED BODY TEMPERATURE MONITORING
Visitor Fever monitoring
M.A.R.S. Thermal FR Server
Text Text
Text
Security Desk
55 Metro – M.A.R.S and services 55PEOPLE COUNTING
How many people are on site at any one time
Key Features
Modular design
Compatible with existing M.A.R.S and Tokheim eye systems
Dual Lens people counters for high traffic fast moving entrances
Single lens analytic people counters for controlled traffic entrances
Live display
Output controls for locking down turnstiles or automatic doors
Multi entrance support
Cloud based alerts
Optional queue management / over populated area with alerts
56 Metro – M.A.R.S and services 56PEOPLE FLOW CONTROL Counting the number of people in and out of a site 57 Metro – M.A.R.S and services 57
VEHICLE MONITORING
How many vehicles are on site at any one time
Key Features
Modular design
Can be installed as a stand alone system
Compatible with existing M.A.R.S and Tokheim eye systems
Long and short range ANPR cameras available
Live display
Output controls for external lights
Cloud based alerts
ANPR Lookup service – Make, Model, Colour
Log how long vehicles are on site for
Blacklist vehicles
58 Metro – M.A.R.S and services 58VEHICLE FLOW CONTROL / ANPR
Counting the number of vehicles on site
M.A.R.S FR Server
Text
Text
A camera placed on the entry and exit and per lane is required
59 Metro – M.A.R.S and services 59REPORTING
DATA MINING
The next level
With the latest technology being installed, all linked
back to Metro’s Data centre, new Data Mining tools
are being designed and implemented. Complete
design using our development team and your Loss
prevention team.
Real time alerting
Credit card monitoring
Refund monitoring
Summary tables
Custom reports
Live dashboards
Metro – M.A.R.S and services 61DATA SHARE
Share data with others
Send incident, notes and the
Site A - face recognition / number
Incident plate log to site B, C, D. If the
Do you have multiple sites or a good relationship with Person or vehicle arrives at
others? another site the operator will
Share critical data with them be informed
Push notifications to your smart device if an
incident has been flagged from another site
Push Notes and incident
Mark a number plate or a face from one site and
instantly push it to your estate or share it with type to Metro’s Data
fellow retailers to help prevent future incidents centre
Share sales data for marketing across your estate
or with fellow sites for targeted advertising
Send incident, notes and the
number plate / facial recognition
Push Notification log to fellow data sharers who
with notes and have the system installed.
still images to a
smart device
Metro – M.A.R.S and services 62DASHBOARDS
Track.. Track.. Track..
Your Data
• See who and where a VOI has been logged in your
estate
• See 3rd party VOI if you are data sharing with
another organisation
On the Map–
• See where in your estate a
VOI has been
• Are customers loyal to your
brand
Metro – M.A.R.S and services 63DATA REPORTING
Example of forecourt data
Metro – M.A.R.S and services 64SCREEN LAYOUTS
&
TECHNICAL DATA FLOW
DIAGRAMSCYBER SECURE
Keeping cameras away from the internet
Setup Option
To help minimise cyber security risks, here at Metro we
have a preferred design method.
Using this method we are removing the risk of unbranded
cameras being able to get direct access to the outside
world.
Metro CCTV Network
By utilising a separate network build structure the
cameras will not be able to scan / see routing paths to
2nd Secure network card gain access to the internet.
Primary network card
Customers Network Also here at metro we regularly test new firmware's and
camera brands to see if there is any unwanted data traffic
trying to reach outside servers.
66 Metro – M.A.R.S and services 66BASIC TECH DATA
How it’s linked – using ANPR as an example
Customer Head Office
VRN Process
1) Camera Sends VRN to M.A.R.S
2) M.A.R.S Checks VRN with internal Database to see if it
knows anything about it.
2.1) If M.A.R.S doesn’t know of this VRN it
1 will check with Metro DC to see if it does
2.2) If neither know about the VRN, Metro
DC will provide DVLA lookup for Make, Model Etc and
M.A.R.S On Site Live Display display it on the local screen
CCTV
Secure TCP Tunnel to metro 3) If VRN is flagged with an alert it will send to Metro DC
cloud server for distribution to your devices and display on the onsite
screen.
Additional options
Secure TCP Tunnel to metro cloud server
4) M.A.R.S deletes VRN on both local and Metro DC
Secure TCP Tunnel to metro cloud server
5) VRN is stored at Metro DC with the geo location of the
Secure TCP Tunnel
read for further audit checks / Vehicle tracking
to Metro
cloud server
67 Metro – M.A.R.S and services 67FR DATA FLOW
How information is used
1.1 Camera captures an 1.2 Compares biometric
1.4 Biometric data is ignored and held for
image of the person data with biometrics held 1.3 Has a possible match
NO scheduled time (in case of audit and
entering on local camera and local been identified by the
system investigation is required
server
YES
1.5 Does the customer
1.7 In house Match invalid
have an active alert app on
YES NO Security room
site (Mobile or desktop
(head office)
client)
Match is Valid
1.6 Send alert to
local alert app for
verification Match invalid
Match is Valid
1.8 Send global
alert to LP and
site managers
68 Metro – M.A.R.S and services 68M.A.R.S CLIENT VIEWERS
Remote interface for auditing your site
Key Features
Review video footage
Audit all triggered events – E.G when
fuel was dispensed, when fuel was
claimed for payment
All sites linked to one application
Export video footage
Export still images
Review Transactions
Metro – M.A.R.S and services 69WHAT YOU SEE
With so many options, each screen has its own layout
Remote Client view with live alerts Mobile live alerts
Live System view with live alerts Real time information
Metro – M.A.R.S and services 70M.A.R.S CLIENT
Pos Interface
Metro – M.A.R.S and services 71M.A.R.S CLIENT
FR and Thermal
Metro – M.A.R.S and services 72If your require any more information on
any particular area seen in this document
you can contact us on the following:
info@metrosecurity.co.uk
01708 377 477You can also read
