Welfare coordination in emergencies - Te rurukutanga mahi toko i te ora i ngā mate ohotata - Auckland Welfare Plan February 2019 - Auckland ...
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Te rurukutanga mahi toko i te ora i ngā mate ohotata Welfare coordination in emergencies Auckland Welfare Plan February 2019
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Whakataukī: Whakataukī Ehara taku toa i te toa takitahi, engari he toa takitini. My strength is not mine alone, but that of many. 2 3
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Kupu Whakataki Rārangi Kōrero Foreword Contents Emergencies, by their nature, take many forms and can affect us in to provide appropriate support where Foreword...................................................................................................................................................................4 different ways. They can have life-altering impacts on the physical, it is most needed. What is welfare........................................................................................................................................................ 7 Foreword Contents emotional and psychological well-being of individuals, whānau, and Welfare coordination in an emergency.............................................................................................................. 7 The Auckland Welfare Coordination Group, made up of key welfare communities. It is important that in these events, those affected services agencies, have co-designed the Welfare Coordination in The Auckland Welfare Coordination Group......................................................................................................8 have timely access to emergency welfare support and services. Emergencies Plan to guide and enhance the delivery of emergency Welfare in emergency principles.........................................................................................................................8 As home to New Zealand’s largest city, more than one third of the welfare services and support. The way we work..................................................................................................................................................10 national population, approximately 1.7 million people from over This plan can be used by anyone who has a role or interest in how this Considerations....................................................................................................................................................... 12 120 different ethnicities, live in the Auckland region. Auckland is as group of agencies are co-ordinated to respond to the welfare needs of Auckland at a glance............................................................................................................................................13 geographically diverse as it is demographically, from people living the people of Auckland. in low lying suburbs and coastal communities, to rural communities, How the plan fits...................................................................................................................................................14 to geographically isolated islands, and communities of urban We all have a shared responsibility to grow our collective capability The work we do..................................................................................................................................................... 17 high-rise city dwellers. for preparing and responding to emergencies and we all have to work 1. Registration..................................................................................................................................................... 20 together to build a resilient Auckland. Our subtropical climate is dominated by irregular, sometimes severe, 2. Needs assessment..........................................................................................................................................22 atmospheric conditions that can bring ex-tropical cyclones with strong As Chair of Auckland’s Civil Defence and Emergency Management 3. Inquiry................................................................................................................................................................24 winds and intense rain. These weather phenomena mean we are most Group Committee it is my privilege to introduce this plan for welfare 4. Care and protection of children and young people.............................................................................. 26 susceptible to events such as flooding, and consequences like fires coordination in emergencies. and electricity outages. The additional threat from low-frequency and 5. Psychosocial support.................................................................................................................................... 28 high-consequence hazards such as volcanic eruption, earthquake and 6. Household goods and services................................................................................................................... 30 tsunami, make the hazard-scape of the region additionally complex. 7. Shelter and accommodation.......................................................................................................................32 Given Auckland’s exposure to hazards, our size, and our level of Councillor Sharon Stewart, 8. Financial assistance....................................................................................................................................... 34 population growth and diversity, we can draw on the strength of our Chair of Auckland’s Civil Defence 9. Animal welfare............................................................................................................................................... 36 people and the partnerships with emergency welfare service agencies and Emergency Management Group Committee Ways to get involved........................................................................................................................................... 38 4 5
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 He aha te mahi toko i te ora What is welfare Welfare coordination in an emergency The delivery of welfare in emergency management is made up of emergency services, social What is welfare and health services and non-government organisations. We work together to minimise and address the impacts of an emergency on individuals, whānau and communities. Te rurukutanga mahi toko i te ora i te mate ohotata Welfare coordination in an emergency Auckland Emergency Management (AEM) is responsible to responding to the impacts on individuals, whānau for the overall coordination of welfare services in an and communities. emergency. This is delivered in partnership through the The AWCG is supported by the National Welfare Auckland Welfare Coordination Group (AWCG). Coordination Group (NWCG). They provide strategic The AWCG work together to plan for and respond to support and guidance of planning, development emergencies through the development of a shared plan of and coordination. action that can be followed in the event of an emergency. This document has been developed by AEM and the AWCG When an emergency event occurs, it is crucial for AWCG to show the way we work and the work we do. agencies and others to provide a coordinated approach 6 7
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Te Rōpū Ruruku Mahi Toko i te Ora Ngā mātāpono mō te o Tāmaki Makaurau mahi toko i te ora i te The Auckland Welfare Coordination Group Welfare in emergency principles The Auckland Welfare mate ohotata Coordination Group Welfare in emergency principles The Auckland Welfare Coordination Group is made up of the following partners: • Adventist Development and • Ministry for Primary • NZ Companion Animal The National Welfare Plan has five principles Relief Agency Industries Council that guide emergency welfare planning and • Air New Zealand • Ministry of Business, • NZ Police • Auckland Council Animal Innovation and Employment • Oranga Tamariki – Ministry arrangements to ensure that we keep the Management • Ministry of Civil Defence and of Children community at the heart of everything we do. • Auckland Emergency Emergency Management • Red Cross The principles for emergency welfare services are to: Management • Ministry of Education • Rural Support Trust • Auckland Regional Public • Ministry of Foreign Affairs • Salvation Army • recognise the diverse and dynamic nature of communities Health and Trade • SPCA • strengthen self-reliance as the foundation for individual and • Department of Corrections • Ministry of Health family and whānau and community resilience • St John • District Health Boards • Ministry of Social • ensure that emergency welfare services address the specific • Te Puni Kōkiri • Inland Revenue Development welfare needs of individuals and families and whānau • Victim Support and communities The AWCG also work with key non-governmental organisations and other agencies during an event. • ensure flexibility in the services provided and how they are best delivered • integrate and align with local arrangements and existing welfare networks. 8 9
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Ā mātau tikanga mahi Reduction Ensure risk reduction and The way mitigation measures are implemented and maintained we work The way we work within and across agencies The Auckland Welfare Coordination Group has Recovery Readiness adopted an integrated Ensure the continued delivery Plan for and establish approach across the 4Rs of of welfare services to affected arrangements for the effective emergency management communities to bring about delivery of emergency welfare immediate, medium-term, and services and ensure that business (see diagram). We do long-term holistic regeneration continuity has been factored this maintaining strong of a community interagency relationships and through the development of practices Response and tools (i.e. standard Identify and engage with communities to ensure operating procedures) that appropriate needs-based we build and test together. emergency welfare services are provided 10 11
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Ngā mea hei whakaaro ake He kōrero poto mō Tāmaki Makaurau Considerations Auckland at a glance Auckland at a glance Welfare service considerations across all sub-functions. Considerations Population - already at 1.7M Languages - there are over 175 Housing - Auckland needs Visitors - over 2.7M Respect – need to respect and Business continuity planning Culturally and linguistically Community connectedness people and projected to grow to languages spoken in Auckland. approximately 14,000 new homes international arrivals per year. show empathy towards those – welfare services need to have diverse communities and networks 2.4M by 2048. built per year to keep up with needing assistance. arrangements in place to ensure – need to have access – foster/encourage communities projected population growth. they can contribute to the to services. to work together. delivery of essential services and critical functions. New residents - approximately Māori - Māori Mana whenua Size - approximately covers Ethnicities - home to 740 new residents per week. are represented by 19 iwi 16,157 km2 land and sea. over 180 ethnicities. (tribes) or hapu (sub-tribes) with territorial affiliations to the area. Public information Training and vetting Respect privacy Adaptable use of technology – need to use a variety of – of people delivering (information sharing) and manual systems. communication channels. welfare services. – all people collecting personal data need to abide by Privacy Act (1993) and Vulnerable Children’s Act (2014). Rural land Coastlines - approximately Urban - 94 per cent Age - under 25’s make up - approximately 84% rural. 3,100 km of coastlines. live in urban areas. 34 per cent of the population. 12 13
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Ko te wāhi ki tēnei mahere How this plan fits Our welfare framework How this plan fits How this plan fits Auckland Civil Defence Civil Defence Emergency Emergency Management Welfare sub-function Registration Needs assessment Inquiry Auckland Welfare Plan action plans Management Act (2002) Group Plan This Act outlines the welfare response Our strategy is the guiding document This is a dual purpose, inward and These plans are owned by members required by Civil Defence Emergency for how we work to build a outward facing document that helps of the AWCG and will detail the Management Groups to ‘provide resilient Auckland. to inform and educate on what we do nine welfare sub-functions at an for the relief of distress, including and why we do it. operational level. emergency food, clothing and shelter’. The plan is informed by: Care and protection Psychosocial support Household goods services of children and and services • The Guide to the National young people CDEM Plan (2015) • standard operating processes • The Directors Guidelines • position descriptions, competency for Welfare Services in an $ framework, training Emergency (2015) • operational documents and templates Welfare toolkit • guides • practice tools Shelter and Financial assistance Animal welfare accommodation 14 15
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Ā mātau mahi The work we do The work we do Welfare is made up of nine sub-functions. Each has an identified lead agency and agencies that are responsible for the coordination and delivery of services of that sub-function. 16 17
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 tration Regis Nee ds a sse ssm The collation of en t $ affected people’s details re The collation of fa and identification of affected people’s details immediate needs. l we Providing assistance and identification of Registration Needs Inquiry Care and Psychosocial Household Shelter and Financial Animal welfare al immediate needs. assessment protection support goods accommodation assistance im to all animals affected services of and services An by an emergency, including the children and temporary shelter and young people care of companion The work we do Sub-function lead A cross-agency Inqu animals and their Auckland reunification process of Emergency Oranga iry with owners. reconnecting people Auckland Auckland Auckland Management Ministry Ministry who are out of Tamariki District Health Emergency Emergency NZ Police Emergency / Ministry of Social of Primary contact with family – Ministry of Boards Providing essential Management Management Management of Business, Development Industries immediate or Auckland or significant others Children Innovation and Financial assistance longer-term financial assistance (including Emergency (beyond usual means of contact). Employment tax relief and ACC payments) from the $ Management Inland Revenue District Health Auckland Ministry of Community- Adventist Housing New Accident Auckland Boards Emergency Education based Networks Development and Zealand Compensation Council Animal government, and emergency grants from Vision Providing statutory NZ Red Cross Ministry Management Ministry of Counselling Relief Agency Ministry of Corporation Management youn services of care and protection of Primary District Health Health Services Auckland Education Earthquake Federated government and non- Building a resilient le government agencies services to children Industries Boards Ministry of Ministry of Council Animal Ministry of Commission Farmers of New Auckland together g peop and organisations. and young people Ministry of Social Ministry of Civil Defence Education Management Health Inland Revenue Zealand separated from Development Education and Emergency Ministry of Auckland Ministry of Social Ministry of New Zealand Sub-function support their parent, legal NZ Police Ministry of Management Primary Industries Regional Public Development Business, Companion and tion guardian, or usual Health NZ Police Health Service Innovation and Animal Council NZ Red Cross Ministry of Social NZ Defence caregiver during en tec Providing shelter and Salvation Army Ministry of NZ Red Cross Development District Health Force Employment NZ Veterinary an emergency. Boards Association ldr pro accommodation for St John Foreign Affairs Te Puni Kōkiri NZ Red Cross NZ Red Cross NZ Red Cross She people who have to and Trade Primary Health Ministry of Health Te Puni Kōkiri The Salvation SPCA (Royal chi and Te Puni Kōkiri NZ Society for leave their homes as a NZ Red Cross Organisations Ministry Army lte Victim Support The Salvation the Prevention re result of an emergency. Primary Health of Primary ra General Army Ca Providing Care Industries of Cruelty to nd Practitioners Animals) psychological and St John Ministry of Social ac Public Health World Animal Development co Providing essential social interventions Units m Protection m od goods and services that support recovery. NZ Defence at Pharmacies ion when access to these t Force has been disrupted. por The Salvation NZ Red Cross p Army ial su Salvation Army c Victim Support Hou choso seho Psy ld goo ds and services 18 19
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 1 Principles Planning Response Challenges LEAD AGENCY actions actions Auckland Emergency Management Te rēhitatanga SUPPORT AGENCIES • Demonstrate a respectful and • Decide what the mechanisms for • Make sure each affected person is • Language barriers. • Inland Revenue Registration empathetic approach towards registration are, both primary and registered. This can come from: • Capability and capacity • NZ Red Cross Registration those affected by the emergency. back-up. • the person presenting of registrars. INTERDEPENDENCIES • Uphold privacy of information. • Make sure all staff have had themselves at the registration • Lack of understanding of the WITH OTHER SUB-FUNCTIONS • Protect the autonomy of affected background checks and are desk/area, or to a registrar purpose of registration. • Needs Assessment Registration enables us to identify people by ensuring the process of suitably trained. • contact being made with • Cultural barriers or fear of the • Inquiry and document who requires registration is voluntary. • Develop a plan for increasing a registrar in a community registration process. assistance during and after an • Ensure information is gathered numbers of registrars if the setting (or via self-service in a and collated in a timely and emergency event is large. remote setting). emergency. The registration accurate manner. • Ensure the registration process • Use the EMIS Welfare Registration process enables welfare agencies to covers options for culturally and System to store registrations implement their welfare response. linguistically diverse communities. and inquiries whilst ensuring the privacy and security of personal information about all registrants. 20 21
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 2 Principles Planning Response Challenges LEAD AGENCY actions actions Auckland Emergency Management SUPPORT AGENCIES • District Health Boards Te arotake • Promote and respect people’s self- • Decide the mechanisms for needs • Work with support agencies for • Language and cultural barriers. Needs assessment reliance and how they can support assessment collection, referral needs assessment. • Changing needs over time. • Ministry of Primary Industries i ngā hiahia each other. and follow-up, both primary and • Identify what support each person • Collating large amounts of • Ministry of Social Development • Adopt a flexible and community- back-up. needs before referring them to the information. • NZ Police Needs centred approach. • Make sure all needs assessors have appropriate agencies. • NZ Red Cross • Understand that needs may not had background checks and are • Information collected will • Salvation Army assessment be immediately apparent and suitably trained. be collated by the Welfare • St John will differ between people and • Develop a plan for increasing function in the Emergency • Te Puni Kōkiri over time. numbers of needs assessors if the Coordination Centre. • Victim Support • Respect people’s privacy. emergency event is large. Needs assessment is the process of • Keep the process simple • Build partnerships with INTERDEPENDENCIES WITH OTHER SUB-FUNCTIONS understanding the changing needs and timely. existing networks and relevant organisations to enhance • Needs assessment can occur in of people who have been affected conjunction with Registration communication channels with by an emergency. It includes non-English language speakers. • Needs assessment has the system by which needs are interdependencies with all welfare sub-function identified and how the response to the needs are coordinated through There is no shame in getting the sub-functions. assistance from people in such a situation. 22 23
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 3 Principles Planning Response Challenges LEAD AGENCY actions actions • NZ Police SUPPORT AGENCIES • Auckland Emergency Management He aromātai • Inter-agency cooperation to manage inquiry functions. • Encourage people to develop their own emergency plans that identify • NZ Police will assist in missing person matters when a member • Ensuring quality information is provided to the inquiry group. • • District Health Boards Ministry of Education Inquiry • Reconnecting people. a means of contacting family of the public has exhausted their • Getting people to see the Inquiry members in an emergency, as well own means. • Ministry of Health • All agencies will abide by the importance of registering on the as where and how to meet in an • When the scale of the emergency Red Cross Restoring Family Links. • Ministry of Foreign Affairs and Trade Privacy Act 1993. emergency. is such that the Police cannot • NZ Red Cross The process of inquiry involves • Build lead and support agency manage the volume of calls • Primary Health Care assisting family, whānau, and contingency plans to cope with through their BAU processes, the • St John increased public demand. Red Cross Restoring Family Links significant others to make contact, INTERDEPENDENCIES WITH OTHER • Establish a single non-emergency should be considered. SUB-FUNCTIONS and the subsequent inquiries phone number for use during • Ensure consistent public • Registration and investigations to ensure they times of high-call volume. messaging around how and when • Needs Assessment are reunited. to inquire with NZ Police as well as other alternatives. • Care and Protection of Children and Young People When you are involved in something • NZ Police will continue to perform duties to ensure preservation of you want your loved ones to know life and property. that you are alive and well. Nothing becomes more important to you than knowing that everyone is ok. 24 25
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 4 Care and protection of children and young people Planning Response LEAD AGENCY Principles Challenges actions actions Oranga Tamariki – Ministry of Children SUPPORT AGENCIES • Children are kept safe and are • Make sure all agencies develop and • Identify children and young people • Language and cultural barriers. • Ministry of Education Ko te tautiaki me cared for. maintain plans that outline how who are separated from their • Working with homeless or • Ministry of Health te whakahaumaru • Reunite children with their parents, legal guardians or usual caregivers they will collectively ensure that the needs of children and young families. • Utilise support agencies’ transient youth. • Getting back to a normal routine, • Ministry of Civil Defence & Emergency Management i ngā tamariki me as soon as possible and take all reasonable steps to do so before people are met. • Ensure that people involved in the information to identify caregivers and parents as soon as possible. for example, school. • NZ Police ngā rangatahi • NZ Red Cross referring to NZ Police. provision and care of children and • The Oranga Tamariki National • Te Puni Kōkiri Care and protection • Maintain strong relationships with community organisations and young people in an emergency are vetted according to legislative Contact Centre will be the primary contact point for community INTERDEPENDENCIES WITH OTHER SUB-FUNCTIONS of children and develop a clear understanding of the welfare needs of individuals requirements. members to ensure an accessible and responsive service. • Needs Assessment young people and whānau. • Inquiry • Psychosocial Support • Recognise the diverse and dynamic nature of emergencies and their To plan for, deliver, and coordinate care and protection services consequences on children and young people. When you have kids you need to be for children and young people able to get things back to normal who have been identified (after as fast as possible and sometimes registration) as being separated from their parents, legal guardians something as simple as a pillow or usual caregivers. makes all the difference. 26 27
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 5 Principles Before an During an Challenges LEAD AGENCY emergency emergency District Health Boards SUPPORT AGENCIES He tautoko mō • Community-based Networks Psychosocial support • Recognise that individuals and • Identify what communication • Use the psychosocial ‘look, • Common understanding of what is communities need time to recover. methods will be used between listen and link’ model to support ‘normal’ in emergencies. • Counselling Services ngā āhuatanga • Reduce further harm. lead and support agencies. community recovery. • Culturally appropriate support. • Ministry of Education papori ā-hinengaro • Provide wellbeing strategies over • Identify specialist support agencies • Provide targeted support through • Changing nature of needs • Ministry of Primary Industries intensive forms of psychosocial to undertake the NZ Red Cross referral to health and other over time. • Ministry of Social Development Psychological First Aid course and support agencies. Psychosocial assistance. • Accessing those in need • NZ Red Cross • Use the ‘look, listen, to participate in exercises. • Continuously review and of support. • Primary Health Organisations support link’ approach. • Develop a contingency plan for endeavour to understand the • General Practitioners delivery of services if support needs of the community, including • Public Health Units agencies are unable to assist. vulnerable groups. • Pharmacies • Foster and maintain relationships Psychosocial support during • The Salvation Army with support agencies to assist with identification of • Victim Support an emergency focuses on the vulnerable groups. INTERDEPENDENCIES interventions that are delivered to WITH OTHER SUB-FUNCTIONS individuals and communities to • Needs Assessment ensure physical, psychological and • Inquiry social difficulties are eased at times • Care and Protection of Children and of stress and uncertainty. Natural disaster events are stressful Young People and we often don’t think clearly during them. 28 29
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 6 Principles Planning Response Challenges LEAD AGENCY actions actions Auckland Emergency Management Household goods and services SUPPORT AGENCIES • Basic supplies are provided to • Work with support agencies to • The Emergency Coordination • Coordination of multiple suppliers. • Adventist Development and Relief Ngā rawa me ngā support community resilience. develop integrated plans based Centre Logistics function will work Agency • Supporting communities • Work with community based on agency capability, capacity and closely with the Group, Auckland without disrespecting their • Auckland Council Animal Management ratonga ā-kāinga support organisations to supply what is needed through mutual existing arrangements. • Work with Auckland Council Council departments, suppliers and community leaders to access innate resilience. • Managing offers of assistance and • Auckland Regional Public Health Service • District Health Boards Household goods support. • The provision of household goods Local Boards and regional community organisations to goods and services. • Work with community networks donated items. • • Ministry of Health Ministry of Primary Industries and services and services is only undertaken when the usual means of supply is develop mechanisms that enable communities to help themselves. to support them to coordinate a community response based on • • Ministry of Social Development NZ Defence Force insufficient or inaccessible. • Expand the range of supporting targeted needs. • NZ Red Cross Basic household goods and services • Must at all times account for agencies to provide a flexible and • Salvation Army the dignity of those affected and appropriate response. may be provided to support affected consider culture, family make-up INTERDEPENDENCIES people. This is a broad category, and religion where relevant. WITH OTHER SUB-FUNCTIONS including food, water, clothing, • Needs Assessment • Shelter and Accommodation bedding, furniture, medication and hygiene requirements. Goods Nearly every belonging was covered • Financial Assistance and services are provided until in flood water, what was untouched normal systems of supply become was eaten away by mold in the available again. weeks following. 30 31
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Shelter Emergency accommodation Temporary accommodation Everyone wants to get back to 7 Provided usually in a communal facility Provided to displaced people for up to Provided to displaced people who cannot normal as soon as possible. Having LEAD AGENCIES (but not necessarily a two weeks. return to their homes nowhere to call my own was the • Auckland Emergency Management (Shelter & Emergency Accommodation) pre-designated Civil for a prolonged period Defence Centre), for a (weeks, months most destabilising thing of all. • Ministry of Business Innovation Shelter and accommodation Ngā wāhi few hours up to a few days only. or years). & Employment (Temporary Accommodation) whakamaru me SUPPORT AGENCIES • Ministry of Education ngā wāhi noho Principles Planning actions Response actions Challenges • • Ministry of Health Ministry of Social Development Shelter and • • NZ Defence Force NZ Red Cross accommodation • Encourage people to stay at home or with family and friends • Lead agencies work together to plan the transition between shelter and/ • Auckland Emergency Management’s welfare and logistics teams will • Housing availability in Tāmaki Makaurau / Auckland and shortage of • • Te Puni Kōkiri The Salvation Army (when safe to do so). or emergency accommodation to work together to identify the needs commercial accommodation. • Take into account family and temporary accommodation. of those displaced and the best • Geographical clustering of TEMPORARY ACCOMMODATION The purpose of the shelter and community connections and aim to • Work with support agencies to practical shelter or emergency appropriate commercial • Housing New Zealand keep families together and close to develop integrated plans for the accommodation solutions. accommodation options. • Ministry of Education accommodation sub-function is to essential services. shelter and accommodation sub- • Auckland Emergency Management • Auckland Emergency Management • Ministry of Health coordinate the provision of shelter • People needing shelter and function including those people who and Ministry of Business, Innovation / Ministry of Business, Innovation & • Ministry of Social Development accommodation are likely to need may be able to shelter in place. & Employment will work together to Employment shared responsibility. and accommodation for people other support services and should be • Identify communal accommodation ensure a seamless transition between • NZ Defence Force who have been displaced from their referred accordingly. options through the Civil Defence shelter or emergency accommodation • Te Puni Kōkiri • Shelter options should be safe, Centre designation programme and into temporary accommodation. homes as a result of emergency. hygienic and accessible to those other facilities partnerships. • People accessing this sub-function INTERDEPENDENCIES will also be referred to other sub- WITH OTHER SUB-FUNCTIONS who need them. • Avoid moving displaced people functions for further support and • Needs Assessment multiple times. will be encouraged through active • Financial Assistance case management to identify further • Household Goods and Services accommodation options if return home is not possible. 32 33
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 8 Planning Response $ LEAD AGENCY Principles Challenges actions actions Ministry of Social Development SUPPORT AGENCIES • Agencies are responsible for • Coordinate planning undertaken • Monitor the situation to ensure • Increasing public awareness of • Accident Compensation Corporation He āwhina Financial assistance determining whether eligibility by all agencies involved in the that available financial assistance available support. • Earthquake Commission criteria are met for the financial provision of financial assistance. meets the needs of those affected. • Inland Revenue ā-pūtea • Coordination of multiple agencies. programmes they administer. • Coordinate the development • The amount and type of financial • Ministry of Business Innovation & • Participating agencies will provide of public information, including assistance will depend on need Employment Financial information on the assistance available through their agency, culturally and linguistically diverse options, so people affected in an and eligibility. Extra measures of assistance can also be granted • NZ Red Cross assistance • The Salvation Army including contact information. emergency know how they can depending on the scope and scale access the services provided. of the emergency. INTERDEPENDENCIES • People affected by emergencies WITH OTHER SUB-FUNCTIONS have access to information on • Pre-prepared information on • Needs Assessment The Ministry of Social Development the range of financial assistance and access to a range of financial available through a variety assistance will be available through • Shelter and Accommodation coordinates the provision of • Household Goods and Services of formats. a variety of channels. information about, and access to, • Agencies will liaise closely with • In a large scale emergency the the range of financial assistance other sub-function agencies to Government 0800 Helpline available to people affected by an ensure that where multiple needs may be activated in consultation are identified, the individual and/ with the Group and the National emergency. or family receives a wrap-around Welfare Coordination Group. service to meet those needs, We hadn’t faced this before. We didn’t including financial assistance. know what to do, where to go and who would help. 34 35
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 9 Principles Planning Response Challenges LEAD AGENCY actions actions Ministry of Primary Industries SUPPORT AGENCIES Te tiaki kararehe • All animal owners, or people in • Lead the development of animal • Coordinate the animal welfare • Temporary housing of animals. (Shelter & Emergency Accommodation) • Federated Farmers of New Zealand Animal welfare charge of animals, should develop welfare planning arrangements sub-function for all animals • Dependence on Animal welfare their own plans to care for their animals during emergencies. involving all animal welfare sub- function support agencies. (including animal rescue, animal shelter, food, water, husbandry assistance animals. • Risk of pet owners breaching • New Zealand Companion Animal Council • NZ Veterinary Association • Comprehensive emergency • Develop plans to allow animals, and veterinary care and other cordons to retrieve animals. • Royal NZ Society for the Prevention management to support an all- accompanied by owners, to attend essentials) delivered by support • Creating a scalable framework. of Cruelty to Animals Animal welfare helps provide for hazards and all-species approach. nominated Civil Defence Centres agencies. This includes companion • Auckland Council Animal Management the needs of animals when their for registration. animals, production animals, • World Animal Protection owners (or people in charge) are not animals in research, testing and teaching facilities, zoo and circus INTERDEPENDENCIES able to do so themselves due to the animals and wildlife. WITH OTHER SUB-FUNCTIONS consequences of an emergency. • Animal rescue should be • Needs Assessment considered across welfare and • Shelter and Accommodation operations functions in the Emergency Coordination Centre. • Resources should be mobilised as soon as possible during an emergency. My animals are a part of my family. I would never leave my animals. 36 37
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 He huarahi e whai wāhi mai ai te tangata Ways to get involved Ways to get involved To be prepared and able to deal with emergencies, here are some key considerations and questions to get you started: 1. Understand risk 2. Plan to stay safe 3. Be prepared 4. Stay connected 5. Stay informed • How might you and others be affected by • Have you discussed what you, your family, Thinking about the potential impacts that • Get to know people in your • Find out more; talk to others about an emergency? community or business plan to do if an could occur, for example, power, water, neighbourhood and community. emergency risks and resilience; sign • Are there reasons that make you more emergency occurs? communications outages, transport issues, • Support and participate in local up for emergency alerts and warnings. vulnerable to the impacts of an emergency? • Does your place of work have a business needing to stay in or out of home for an community events. • Keep learning and building your own • What could you do to reduce your continuity plan? extended period of time... • Communities and businesses that capacity to deal with disruption and exposure or vulnerability to risks? It needn’t • Do you know how you are going to contact • What information and resources do you, know each other are stronger in good problem solve so you, your whānau cost money. each other during and after an emergency? your family, community or business need to times and in bad. and community can be more resilient. • Future-proof your life by considering long • Where would you and those closest to you have available? • For further information go term changes in your environment, including meet up if there are communication or • What strengths and resources do you have to the Auckland Emergency the impacts of climate change, for example access issues? available now and how could you use them Management website: the likelihood of severe storm events. to cope during and after an emergency? aucklandcivildefence.org.nz • Try to find solutions that benefit you every day which will also help in an emergency e.g. solar lighting, a car phone charger, access to camping gear, maintaining a full gas bottle for cooking. 38 39
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