Welcome Home - Halls of Residence Handbook - Falmouth Exeter Plus
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Welcome Home Halls of Residence Handbook
Your halls This handbook provides all the
information you need to know
during your stay in university
of residence accommodation. It is very important
that you read the contents of this
handbook carefully before your
arrival and refer to it as required
during your period of residence.
Universities UK Code of Practice
Falmouth Exeter Plus has signed the
UUK Code of Practice and has achieved
compliance with this code, which promotes
best practice over a range of management
activities in student halls. The full code can
be viewed at;
https://www.universitiesuk.ac.uk/
accommodationcodeofpractice
Data Privacy Notice
Accommodation Services is committed to the protection and
safeguarding of your privacy through compliance of the General Data
Protection Regulation (GDPR). Further information regarding use of your
data and your rights can be found on the Accommodation web page at
www.fxplus.ac.uk/accommodation
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Contents Welcome Contents 1Contents Browsing
Click the links in the contents list opposite
Useful Contacts 03 and at the foot of the page to navigate around
this guide.
Settling In 07 Got a question?
From fixing a leaky tap, to advice on managing
Maintenance 12 your money, Useful Contacts is your at-a-
glance guide for who to ask and where to go
Accommodation Fees 14 for more information.
Health and Support 18
Safety & Security 22
Living In Your New Home 27
Sustainable Living 33
Terms and Conditions 36
Moving Out 38
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Contents Welcome Contents Useful Contacts 2Useful Contacts Accommodation Services Finance Student Services The Students’ Union IT Services Search Current Next Contents Useful Contacts Settling In 3
Glasney Lodge is open 24hrs a day, Accommodation Services Halls Team
365 days a year for any issue at any time, The Halls Team are based at Glasney Lodge
from homesickness to noisy neighbours Accommodation Office and manage the day to day operations for
or just to drop by to collect your post. The Accommodation Office is on hand those students living at Glasney Student
to support you during your stay in Village and Packsaddle Hill.
Glasney Lodge
accommodation. If you have any concerns Phone: 01326 253503
Penryn Campus whilst living here, the Accommodation Email: halls.help@fxplus.ac.uk
Treliever Road Team will be able to help, or will put you
Penryn in touch with the relevant services. The At Tuke House there is a site office that is open
Accommodation Team are happy to discuss Monday - Friday. The Site manager is your first
Cornwall
your accommodation needs throughout point of contact if you have any issues.
TR10 9FE
your studies, from providing information on
Telephone: 01326 253503 available accommodation, both on campus Out of Hours
and in the private sector, to advising on your Students who experience an emergency
accommodation agreement and the room outside of normal working hours can contact
move process. the Night Services team at Glasney Lodge -
Email: accommodation@fxplus.ac.uk 01326 253503. The team conducts regular out
Phone: 01326 253639 of hours patrols of each residence and will
Web: www.fxplus.ac.uk/accommodation respond to complaints of noise, behavior or
welfare issues.
Opening hours – Monday to Friday,
9am to 5pm
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Contents Useful Contacts Settling In 4Finance Office Falmouth Campus: English Language Support
The Hub, Fox 3 building EU and international students can join a
The Finance Team take payment for both 01326 213735 variety of free courses including Academic
rent and tuition fees and can help if you are English, CV and Application Writing, Sounds of
Penryn Campus:
having problems with your student loan or English and Social English. You can also book a
1st Floor, Tremough House Annexe
paying your rent. Queries can be made by one-to-one tutorial to discuss individual pieces
01326 370460
e-mailing them at: residences@falmouth.ac.uk of work or any questions about language
studentservices@fxplus.ac.uk
Payments can be made via the payment portal www.fxplus.ac.uk/study/student-support- learning.
here: https://paymentportal.falmouth.ac.uk/ services languages@fxplus.ac.uk
Accommodation.aspx https://languages.fxplus.ac.uk/
Inclusive Learning
Student Services For optional dyslexia screening and 1:1 support Multifaith Chaplaincy
of DSA funded students with specific learning The chaplaincy team provides pastoral and
Student Services are your first port of call difficulties (such as dyslexia, dyspraxia and spiritual care for students and staff of all
for student welfare, disability, wellbeing or ADHD) please contact the Dyslexia Skills Team. faiths and none, at both the Falmouth and
health services. They will direct you to one Penryn campuses. The Chaplaincy spaces are
01326 370460
of their specialist teams: open for peace, quiet, reflection, prayer or
dyslexia@fxplus.ac.uk
inclusive.fxplus.ac.uk/ meditation; or come and talk with someone
Living Support - for advice on student welfare
who will listen.
and concerns about the behaviour of others.
ASK (Academic Skills)
chaplaincy@fxplus.ac.uk
Accessibility - for advocacy and support for For support with essay writing, managing your
any type of disability. dissertation, referencing, giving presentations Falmouth Campus:
or revision strategies, ASK advisors provide Ground floor of Kerris Vean
Wellbeing – Provides information, advice and
guidance for a range of wellbeing concerns. one-to-one guidance and information on all Penryn Campus:
aspects of academic study and skills. Cottage 8, Tremough Barton Cottages
Health Services - for help and advice on
registering with a local GP practice. 01326 370438
ask@fxplus.ac.uk
www.fxplus.ac.uk/students/ask-academic-
skills
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Contents Useful Contacts Settling In 5The Compass The Students’ Union
The Compass is a student information service
that offers help and advice on any aspect of The SU is about getting your student voice
university life whether you have a quick query heard and for those looking to get involved
or require specialist support. The Compass with clubs, societies or volunteering. Get
will connect you with the right services quickly in touch with the SU for expert advice on
and professionally. funding, benefits, housing, employment or
institutional or academic issues.
The Compass online portal:
https://thecompass.fxplus.ac.uk/ Penryn Campus: 01326 255861
Falmouth Campus: 01326 213742
In person: advice@su.org.uk
at the help desk on Level 1 of The Exchange www.thesu.org.uk
(within The Library) at Penryn Campus and in
The Lower Courtyard at Falmouth Campus.
IT Services
01326 370460
thecompass@fxplus.ac.uk For IT support and your day to day IT needs,
including internet connection issues, plus
Libraries laptop clinics and laptop loans, IT Services are
here to help.
For research, coursework and inspiration, the
libraries on both campuses have a wide range 01326 213822
of books, journals, online resources, DVDs, servicedesk@fxplus.ac.uk
archives and special collections. www.fxplus.ac.uk/contact-us/it-service-desk
Penryn Campus: 01326 370441
Falmouth Campus: 01326 213815
library@fxplus.ac.uk
www.fxplus.ac.uk/students/library
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Contents Useful Contacts Settling In 6Settling In Arrival Inventory Post Residence Addresses Laundries Parking Bank TV License Lost Keys Search Previous Current Next Contents Useful Contacts Settling In Maintenance 7
Arrival Inventory You have seven working days to submit your
inventory. Be as precise as you can to prevent
Prior to your arrival you’ll be sent an e-mail Once you’ve collected your keys it’s charges at the end of the year.
with a link to the online Accommodation
important that you remember to If there is any damage when you leave,
Induction, this contains important information
about your accommodation and you must complete your inventory, ensuring that you may find it difficult to prove that
complete this before you move-in. Once you you note any damage or missing items. it was there when you moved in if you
have completed the induction you’ll be able to You can find an overview of room contents on don’t complete the inventory at the start
book your arrival date and time slot. Places are our Halls of Residence web page; www.fxplus. of the tenancy.
limited for each time slot so we would advise ac.uk/accommodation/halls-residence
that you book your arrival date and time as If there are any maintenance issues or
soon as you can. You will be unable to confirm You can access the inventory once you’ve damage in your room that requires attention
your arrival time until your induction has been arrived at; https://myinventory.fxplus.ac.uk/ please e-mail; halls.help@fxplus.ac.uk
completed.
You’ll find one for the communal area and one If you’ve got any questions about your
We will email you before you move in to for your bedroom. Both must be completed in room, you can contact Glasney Lodge on
provide you with information about the order to submit your inventory and it is best to 01326 253503.
arrivals process. do it before you unpack your belongings.
For further information about the move-in Returning Students
process please visit our Arrivals web page;
If you have lived in halls before you can collect
www.fxplus.ac.uk/accommodation
your inventory form from the Glasney Lodge
reception.
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Contents Useful Contacts Settling In Maintenance 8Post Residence Addresses Packsaddle Hill
Full name
Letters are delivered directly to your flat or Glasney Student Village Block, Flat, Room
post box. Parcels will be delivered to Glasney Packsaddle Hill
Full name
Lodge or the site office for your residence. Packsaddle
Glasney Parc or Glasney View
Please ensure that you provide the correct Penryn
Block, Flat, Room
address on all post, ensuring that it states your Cornwall
Penryn Campus
full name and your block, flat and room. TR10 8RR
Penryn
Redirecting post Cornwall
Tuke House
Plus the postcode below relevant to
Before you move out of your flat at the end of your block; Full name
your period of residence, you’ll need to make Flat, Room
arrangements with the Post Office for your Glasney Parc Tuke House
post to be forwarded to your new address. Blocks A – H TR10 9AH Quarry Hill
Post will be marked ‘Return to Sender’ and Falmouth
Blocks I - O TR10 9AJ
sent back to the Post Office if you are no Cornwall
longer a resident. Glasney View TR11 2EA
Blocks A – I TR10 9BD When you arrive, you’ll be given a key
Blocks J – N TR10 9FF access fob to your room and flat. You
should be aware that copying your
key or lending your key to anyone,
even your friends, is a breach of your
accommodation agreement.
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Contents Useful Contacts Settling In Maintenance 9Laundries To report a problem with a machine or any Bank
issues with the app please contact Circuit
Laundry facilities can be found in all Laundry directly (contact details are displayed There are several banks located in Falmouth
residences at the locations listed below; in each laundry). Please contact the residence where you can open a student bank account.
site reception if you need any assistance. The You will be asked for a Proof of Residence
Glasney Student Village current costs are; £2.80 per wash and £1.60 letter in order to open an account. We can
Parc Block J Parc Block E per dry however please check the app when provide one of these for you however we can
Parc K Parc L you arrive for up to date charges. only do so once you have moved in to your
accommodation. To request a letter please
Parc N View H If you are unable to use the app you can pick
e-mail; halls.help@fxplus.ac.uk
up a Circuit top-up card from Glasney Lodge
Packsaddle Hill Reception or the Tuke House site office.
Block B
Tuke House Parking
Next to the Site Office There are excellent transport links for
travelling between the Falmouth and
Download the Circuit Laundry app to
Penryn Campuses, so bringing your car is
operate the laundry machines. You must
generally discouraged.
be connected to the campus Wi-Fi to get a
signal in a laundry within Glasney Student Parking is available on campus but is
Village. chargeable per hour so can work out very
expensive. Parking permits are available for
those that meet eligibility criteria. If you’d
like more information on bus and train travel,
permits, parking regulations, fines and current
parking charges please see the Travel and
Transport web page; www.fxplus.ac.uk/our-
services/travel-transport
Search Previous Current Next
Contents Useful Contacts Settling In Maintenance 10TV Licence Room Keys Insurance
The law says you need a TV Licence to: Lost Keys Insurance is provided within the cost of your
accommodation through Endsleigh, the No.1
l w
atch or record programmes as they’re
Glasney and Packsaddle Hill student insurance provider. It is important for
being shown on TV, or live on an online
you to check this cover to ensure you fully
TV service (e.g. Netflix, YouTube, Amazon If you lose your keys or key fob, you’ll need
understand the protection provided. Visit
Prime Video, Apple TV, Now TV, Sky Go, to report it to a member of the Halls Team at
the Endsleigh website; www.endsleigh.co.uk/
etc.) Glasney Lodge straight away. You can sign out
student/check-your-student-cover/ to check
a temporary key/fob and you’ll need to return
l d
ownload or watch BBC programmes on what is covered, key exclusions and limitations
the key within 14 days if you find the original.
iPlayer. to your policy excess. You can also make a
Tuke House claim or extend your policy for your valuable
This applies to any device, such as a TV set items such as laptops, mp3 players, cameras,
(incl. smart TV), laptop, desktop computer, You can sign out a temporary key from the site musical instruments, bikes and mobile
tablet, mobile phone, games console, digital office however if you have locked yourself out phones. Your accommodation provider is
box, etc. of your room outside of normal working hours Falmouth Exeter Plus and your policy number
(Mon-Fri 9-5) then a member of staff from is HH1140.
A television is provided for you in the Glasney Lodge will attend to let you into your
communal area and the license provided room.
in the cost of your accommodation. If you
watch any live programmes or BBC iplayer If you are not able to return your original
on a TV or device in your room you will be room key you will be charged the cost of a
responsible for obtaining a TV License for replacement key. You will be notified of the
your room. charge by email.
For further information and to purchase a
license please visit the TV Licensing website;
www.tvlicensing.co.uk/check-if-you-need-one/
for-your-home/students-aud1
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Contents Useful Contacts Settling In Maintenance 11Maintenance Reporting Maintenance Emergency Repairs Planned Maintenance Search Previous Current Next Contents Settling In Maintenance Accommodation Fees 12
Reporting Maintenance Emergency Repairs
Reporting a maintenance issue straight away Report emergency repairs immediately
means there’s more time to deal with it before to Glasney Lodge. Outside of 9-5 you’ll be
the problem gets worse. It’s up to you to referred to the out-of-hours on-call estates
report maintenance issues. Please review the staff if required.
terms and conditions of the accommodation
agreement regarding your responsibilities. Planned Maintenance
When you report a repair you’ll need to give:
From time to time the Estates Department
l Your name. and outside contractors carry out routine
maintenance in halls, such as testing portable
l Your address and telephone number.
electrical appliances, water quality testing,
l T
he repair that needs to be made – give as cleaning of showerheads. Notice of access for
much detail as you can. planned maintenance works will be emailed
l D
etails about accessing the room, to you.
if appropriate. Fire doors are tested termly. You’ll be given
To report a maintenance issue you will advance notice of when these tests are being
need to email the following address: carried out. If you notice a problem with any
halls.help@fxplus.ac.uk of the doors in your flat, you’ll need to let the
Halls Team or site supervisor know as soon as
If you live at Tuke House please report possible. Emergency lights in the building are
maintenance issues to the site office or tested monthly.
buildings manager.
If you feel that your maintenance issue has
not been resolved satisfactorily, you’ll need
to follow the complaints procedure. The Halls
Team can give you more information on this.
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Contents Settling In Maintenance Accommodation Fees 13Accommodation Fees How to Pay Payment Dates Security Deposit Managing Payments Guarantors Council Tax Search Previous Current Next Contents Maintenance Accommodation Fees Health and Support 14
How to Pay Bank Transfer (state your student ID Security Deposit
number as the payment reference)
The cost of your accommodation is Account Name: Falmouth Exeter Plus Your security deposit will be held
outlined in the ‘Agreement Summary’ on Account Number: 80417289 until the end of your accommodation
Room Service. Sort Code: 20-88-44 agreement. When you leave, your room
Please ensure that you are able to afford For international students: will be inspected and any damages
your accommodation before accepting the
Swift: BARCGB22
or replacements will be charged
agreement as we are unable to change your
offer at a later date. IBAN: GB45BARC20884480417289 in accordance with the terms and
conditions of your residence.
You can pay in full in advance, or pay it Payments cannot be taken over the phone or
termly. The payment dates or ‘due dates’ in person. If there’s damage to the communal spaces
for your rent each term are detailed in your in your flat that can’t be attributed to an
accommodation offer and in the terms Payment Dates individual, the cost will be divided equally
and conditions of your accommodation between you and your flatmates, before being
agreement. It’s important to pay your ‘licence fee’ on deducted from your deposit.
time. You’ll know well in advance the cost of
Your Licence Fee must be paid by bank You are responsible for keeping your room
your accommodation and you will have signed
clean and the fixtures and fitting in your
transfer or by debit or credit card using an accommodation agreement, confirming
room in good condition, and not to move
the Payment Portal. that you’ll pay your accommodation fees as
furniture from one room to another. Make
required. You won't be able to terminate the
sure you only put up pictures and posters on
Payment Portal agreement because you choose, or cannot
the boards provided; any damage or marks
afford to pay.
You will require your student ID to use the caused by pins, tac, nails or tape will have to
Period 1 be paid for. Remember that even white tac can
portal; https://paymentportal.falmouth.ac.uk
12/09/20– 02/01/21 Deadline – 02/10/20 leave greasy marks on painted walls.
Period 2
02/01/21 – 27/03/21 Deadline – 22/01/21
Period 3
27/03/21 – 19/06/21 Deadline - 01/05/21
Search Previous Current Next
Contents Maintenance Accommodation Fees Health and Support 15Any unpaid rent or disciplinary charges will be Managing Payments Additional Funding
taken from the deposit. More information can
be found in the 'Moving Out' section of this If you fail to pay your accommodation licence In some cases there are funds available to
Handbook. fee by the dates set out in the terms and help UK resident students who are in financial
conditions of residence, we will follow the difficulties. The SU Advice Service (www.thesu.
We aim to return your deposit balances procedure outlined in the ‘Accommodation org.uk) can help you apply for this funding if
in pounds sterling (GBP) no later Fees Payments and Debt Recovery you need it – just get in touch to arrange an
appointment with one of their advisors.
than 28 days after the end of your Procedures’ document which forms part of
accommodation agreement. your agreement. This document can be found Just be aware, there’s no guarantee you’ll
in your online accommodation folder; https:// receive funding and you shouldn’t rely on it for
When your deposit is returned the Finance myhalls.fxplus.ac.uk/ financial support. You can also talk to Student
Team will email you to confirm the refund and Services about possible funding if you have
will state if any deductions to the deposit have You need to be aware that action will be
taken against you for any non-payment health or welfare concerns. For other financial
been made. information and guidance check out the
of accommodation charges. All debts are
pursued, whatever the size. following websites:
There’s a range of actions that can be taken, www.nusonline.co.uk
including contacting your sponsors or www.studentuk.com
guarantors. If a County Court Judgment is www.direct.gov.uk
made against you for debt, it can affect some
career options and your ability to get credit
cards, mobile phone contracts, travel visas or
a mortgage.
If you experience a problem or delay
in paying your licence fee by the due
date, it’s important you keep the Finance
Office informed. That way, we can offer
you help and advice before a significant
issue occurs.
Search Previous Current Next
Contents Maintenance Accommodation Fees Health and Support 16Guarantors Under the General Data Protection Council Tax
Regulations (GDPR) we are unable to
A guarantor is a third party, such as a discuss any particulars regarding your All full-time students are entitled to
parent/guardian or close relative, who accommodation agreement, fees, payments exemption from paying Council Tax.
agrees to pay your rent if you are in arrears or any issues that may have arisen with your Once the registration period has ended the
or have unpaid rent or charges at the end residence with anyone other than the licensee University will notify Cornwall Council of all
of your tenancy. unless you have given us written permission in students and their term-time addresses. It
advance. is your responsibility to make sure that you
As the licensee, you are liable to pay any
are registered at the correct address with the
debts (i.e. unpaid rent, bills, damage costs), All students wishing to live in University
Council Taxation Office. If you need to amend
your guarantor is also liable for these debts owned, managed or approved
your address please contact; revenues@
and if you fail to pay the Finance Team will accommodation must provide a suitable
cornwall.gov.uk
look to claim these costs from your guarantor. guarantor, there are some limited exceptions
Once you have moved in your guarantor to this, please contact the Accommodation If needed, Council Tax Exemption
will be required to sign a new agreement if Office for further information. Certificates can be printed directly from
your accommodation fees increase due to a myfalmouth.falmouth.ac.uk. (Falmouth
requested move to a different residence or University students) or by contacting cc-
room type. registry@exeter.ac.uk (University of Exeter
students). If you are a part-time student you
Please note, the person acting as your
may also need a letter from your course team
guarantor will sign a document to agree to
confirming your hours of attendance.
cover any unpaid fees, however they are
not the licensee and this doesn’t give them Exemption ends when you are no longer a
any legal rights over your accommodation student. This is usually around the end of May/
contract or rights to access information. beginning of June and not after graduation.
Search Previous Current Next
Contents Maintenance Accommodation Fees Health and Support 17Health and Support Supporting You ResLife GP Surgeries Accidents Meningitis Keeping Fit Smoking Drug Use Search Previous Current Next Contents Accommodation Fees Health and Support Safety & Security 18
Supporting You a range of services based on need including with everything they’re doing on Facebook
workshops, self-help information and and Instagram
Student Services provides a range of individual appointments.
confidential advice and guidance, the
Multi-faith Chaplaincy - connecting you GP Surgeries
teams include:
with our team of friendly volunteers and
A GP (medical doctor) can be really helpful in
The Compass - a student information service like-minded people in the wider community –
signposting and coordinating support. Don't
that offers help and advice on any aspect of whatever your faith.
wait until you are unwell to register, it's better
university life whether you have a quick query Links to Health Services - providing help and that a doctor has access to your full history
or require specialist support. advice on registering with a local GP practice. when they see you.
The Compass is the first port of call for For more information on these services, see Students can see a doctor at the Penryn
Student Services enquiries and provides the useful contacts section. Campus, or if you live in Falmouth, you can
an interface with, and referral to, a range of register at a nearby surgery.
academic and support services.
ResLife To see the doctor at the Student Health Centre
Living Support Team - providing welfare and at the Penryn Campus, you need to register
pastoral support. ResLife are a team of students studying at
Falmouth University and the University of with the Penryn Surgery and then book an
Accessibility Services - offering advocacy Exeter who are here to welcome you to a appointment, stating that you are a student at
and support for any type of disability. new life at university in Cornwall, your new the University.
home away from home. Contact the Student Health Centre (opposite
Inclusive Learning - providing specialist 1-to-1
study skills support for students with dyslexia They host a social calendar of events and the Stannary) for session times.
and other learning differences funded by activities for students living in halls of For contact information and details of other
Disabled Students’ Allowance. residence, both on and off campus, as well as local surgeries please visit our Student
acting as a friendly and familiar face in halls Services web page; www.fxplus.ac.uk/
Wellbeing Service - Provides information,
for signposting you to relevant wellbeing and students/student-services/health
advice and guidance for a range of wellbeing
support services.
concerns, including common mental health
difficulties such as stress, anxiety and A great way to make new friends and feel at
depression and severe or enduring mental home, their trips and activities are all listed on
health conditions. The Wellbeing Team offer the SU website and you can keep up to date
Search Previous Current Next
Contents Accommodation Fees Health and Support Safety & Security 19Accidents, Emergencies If emergency services have been called you Meningitis
must let a member of staff at Glasney Lodge
and First Aid know straight away so they can arrange Meningitis can affect anyone at any time, but
If an accident or incident has occurred access and direct an ambulance to your there are particular bacteria that increase the
the first port of call for all residents is the location. You can reach them on 01326 253503 risk of meningitis in students.
Glasney Lodge reception. or on the emergency line on 01326 254444.
Please ensure that you have had the relevant
We ask you to be vigilant on behalf of The nearest Accident & Emergency vaccinations and familiarise yourself with
other residents, staff and visitors to the Department from campus is the Royal the signs and symptoms of meningitis.
accommodation – please report to Glasney Cornwall Hospital in Truro (TR1 3LQ). It might Information can be viewed in the online
Lodge or the site supervisor any situations help to ask someone to go with you. accommodation folder https://myhalls.
which could constitute a hazard. Any fxplus.ac.uk/. If you are experiencing any of
NHS 111 can help if you have an urgent these symptoms and are worried they are
accidents within the accommodation must be
recorded on the First Aid Form. Please contact medical problem and you’re not sure caused by Meningitis seek medical assistance
Glasney Lodge Reception or the site office at what to do. Call the NHS 111 service if you immediately.
your residence. need medical help fast but it's not a 999
Dial 999 for the Emergency Services from emergency.
a mobile phone. Use common sense, don’t
endanger the lives of others; only dial 999 if
it’s a genuine emergency. False calls to the
emergency services number can be traced
and callers can be prosecuted.
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Contents Accommodation Fees Health and Support Safety & Security 20Keeping Fit Smoking Drug Use
Keeping fit is an important part of life. It can We have a strict no smoking policy in all of the The use of illegal drugs on campus will mean
help keep you and your mind healthy. It is also halls of residence. This applies to all internal that we will take disciplinary action as per the
a great opportunity to try new things and get areas of the flats, including the bedrooms, terms and conditions of your accommodation
to know new people. bathrooms and communal kitchens, and agreement, along with the University of
within five metres of the external areas of the Exeter, Falmouth University and the police.
The Sports Centre, on Penryn Campus,
flats. Disciplinary action may be taken against
includes a spacious gym with up to 90 of the Information and help for drug misuse is
residents caught smoking or vaping in halls.
latest stations from Pulse Fitness, including available through the Student Support
Breaking the smoking ban is a criminal offence
cardiovascular, resistance and free weights Services Team.
under UK law. Fines for breaching the smoking
areas.
ban range between £100 and £2,500.
A four-court sports hall is available for hire
for a range of sports and activities, including
5-a-side football, tennis and badminton. The
fitness studio runs a variety of fun, weekly
classes; from yoga and pilates to circuits and
kettlebells. Join as a member or pay as you
go for access to the gym and regular fitness
classes using the Sports Centre portal.
For current classes, membership costs and to
download the studio timetable please visit the
Sports and Recreation web page; https://www.
fxplus.ac.uk/our-services/sports-recreation
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Contents Accommodation Fees Health and Support Safety & Security 21Safety & Security Fire Safety Personal Emergency Evacuation Plan Electrical Safety CCTV Out of Hours Keeping Safe Prohibited Items Safety Snow and Ice Search Previous Current Next Contents Health and Support Safety & Security Living In your New Home 22
Fire Safety Fire Alarms Fire Alarm Tests
You’ll find notices of what to do in the event The fire alarms in each residence are tested
Fire Equipment of fire prominently displayed on the back of on a weekly basis. The fire alarm will sound
All flats are fitted with heat and fire detectors, your bedroom door, and there are fire safety for a few seconds, you don’t need to evacuate
fire alarms, fire extinguishers, fire blankets posters in kitchens throughout our halls or take any action for an alarm test, however
and door closers. If any of this equipment is of residence. When the fire alarms sound if the alarm continues to sound, you must
used or damaged, please let the Halls Team everyone is required to leave the building evacuate the building – even if it is on your test
at Glasney Lodge know so that it can be immediately and go to the designated day.
replaced. Tampering with or misuse of fire assembly point. You will find details of the
equipment will result in disciplinary action. If location of your nearest assembly point on Fire Drills
you encounter a fire please press the nearest the notice found on the back of your bedroom
There will be fire drills during the academic
call point button immediately and evacuate door.
year. If residents do not evacuate the building
the building. in a safe and timely manner the drill may have
If the fire alarm sounds you should
to be repeated. When the alarm sounds, you
Do not attempt to put out a fire yourself if follow the evacuation procedure.
it puts you in or others in danger. Certain must leave the building whether it’s a drill or
Your main responsibility is to ensure not, otherwise you will face disciplinary action.
fire equipment should be used to put out
your own safety.
fires depending on the source. Your priority Weekly safety checks will be carried out in
is raising the alarm and ensuring that you Unclean cookers and grills, fire doors left your block on the same day as the fire alarm
evacuate the building. propped open and lack of proper ventilation tests. The checks include the inspection of
in communal areas are the most common all fire equipment, exit routes, exit signs and
causes of unwanted fire alarms. As well as general health and safety-related matters.
being a nuisance, it’s a criminal offence to If your flat is in breach of any fire safety
tamper with fire equipment, which includes regulations you’ll be issued with a notice to
propping open fire doors and covering smoke rectify the situation (for example, to remove
alarms. Disciplinary action will be taken if items blocking escape routes or disciplinary
kitchen fire doors are found propped open or action for misuse of fire equipment).
smoke alarms are covered.
Search Previous Current Next
Contents Health and Support Safety & Security Living In your New Home 23Personal Emergency Electrical Safety UK Voltages and Plugs
Evacuation Plan (PEEP) International students should be aware that
Electrical Equipment voltages in the United Kingdom might be
If you have a disability that means you may
It’s your responsibility to make sure all your different from those in your home country.
require assistance evacuating during a
portable electrical items that are more than All electrical supplies in halls operate at 240
fire alarm activation, you’ll need to inform
a year old are capable of passing a current volts, and if used incorrectly can give a fatal
us before your arrival. We’ll arrange for
Portable Appliance Test (PAT). If you’re not electric shock. Plug sockets in the UK use
a PEEP to be carried out with you. This is
sure if a piece of equipment is PAT tested, three pins, not two. It’s important that you
a requirement even if your condition is
contact the Halls Team who will advise you on check that your electrical equipment is safe
temporary.
testing and equipment safety. Any equipment and compatible with the UK electrical supply
Details of any medical conditions or that’s deemed unsafe by the Halls Team or a before you use it.
disabilities declared in your application will be competent electrical tester will be removed.
passed on to the Accessibility Team who may This may be at the owner's expense and the Electrical Trips
contact you to request more details. item will be returned at the end of the period If the electricity supply in your flat or
If you require adaptations to your of residence. residence trips, let the Halls Team know. For
accommodation for example a vibrating Please refer to the Terms and Conditions of your own safety and the safety of others, do
pillow alarm, you should contact the your Accommodation Agreement for more not interfere with any electrical circuits or
Accommodation Office when accepting information. installations on the site.
your accommodation agreement so that a
Equipment such as portable heaters and Don’t leave appliances plugged in and
suitable room can be allocated to you.
deep fat fryers are potential fire risks and switched on unless you’re actually using them.
If there’s a change in your health during your in the interests of safety aren’t permitted in Cables trailing across the room are classic trip
stay – such as an injury that restricts your halls. You must do all of your cooking in the hazards, make sure leads are securely out of
movement – which means you may need communal kitchen; cooking appliances such harm’s way.
assistance in an emergency, you must let the as toasters, kettles, grills or hot plates are not
Halls Team know. This will allow us to carry out allowed in bedrooms.
the required assessments and adjustments for
your safety.
Search Previous Current Next
Contents Health and Support Safety & Security Living In your New Home 24If you’re using electrical appliances in the CCTV Out of Hours Patrols
bathroom, make sure that they’re designed for
that purpose (like shavers), if they’re not – like The majority of our halls have 24 hour CCTV Enjoying your time at university is a good
hairdryers, curling tongs and radios – stick to coverage to ensure security. We follow the thing but excessive parties with too many
using them in your room. Remember never CCTV Code of Practice 2017 and we have people, too much noise and disruption
to touch anything electrical with wet hands. If policies in place to ensure full compliance can be unfair on your neighbours. Parties
wires of an electrical appliance are exposed with the General Data Protection Regulation can damage property, upset the community
and are plugged into a socket, be sure to (GDPR). and often result in residents being penalised
turn off the plug socket and remove the plug when their guests misbehave – with charges
without touching the wires. and disciplinary action. Remember you
are responsible for your guests and if they
Don’t replace plugs or attempt to repair
misbehave you will be held accountable.
equipment unless you know what you’re
doing. Don’t overload circuits by plugging The Night Services Team carry out regular
multiple items into one socket as this will trip patrols every night across our residences.
the circuit breaker or blow a fuse. They will act on all noise complaints and
these, along with any incidents of antisocial
behaviour will be reported to the Halls Team
for further action.
Search Previous Current Next
Contents Health and Support Safety & Security Living In your New Home 25Keeping Safe l If you begin to feel drunk, dizzy or Safety
disorientated seek help from a trusted
We want you to have a successful and friend or a member of staff at the venue. In the interest of safety, you’re expected to
enjoyable time whilst studying here, to do this l Never walk home alone. keep away from roof spaces, boiler houses
it's important to follow this practical advice to and electrical switchgear rooms during
ensure you stay safe. your stay. Access to roofs, balconies and
Prohibited Items window ledges is not permitted, except in an
On Campus You must not store petrol, kerosene, emergency.
l I f you're involved in an incident (or a near turpentine, white spirit or other dangerous Fire escapes should only be used strictly in an
miss) on our campuses please contact materials in the accommodation. These emergency.
a member of the Security Team, Main materials are dangerous and put you – and
your fellow residents – at risk. If we discover
Reception or Glasney Lodge.
any dangerous materials, we will have to Snow and Ice
l Close your windows and lock your door at
confiscate them for safety reasons. Candles,
night or if you are going out. Ground staff have a policy to clear up the
incense and smoking paraphernalia are also
l Don’t prop flat or block doors open. worst effects of ice, snow, leaves and algae on
prohibited.
paths around the residences. You’ll still need
l Be vigilant when entering your block to
Please refer to the Terms and Conditions of to take extra care when out and about in bad
ensure nobody attempts to gain access
your Accommodation Agreement regarding weather.
behind you that doesn’t live there.
details on prohibited items.
If you have a disability and require
Out and About Disciplinary action will be taken if residents assistance getting around in bad weather
l A rrange transport home in advance. are found to be in possession of any conditions, please let the Halls Team at
prohibited items. The matter may also be Glasney Lodge or the site supervisor know.
l Make sure your phone is fully charged
referred to the Police.
before going out
l Avoid going to a pub, club or party alone.
l Don’t become isolated from your friends.
l Never leave your drink unattended.
l Never accept a drink from someone you
don’t know or trust.
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Contents Health and Support Safety & Security Living In your New Home 26Living In your
New Home
Catering
Living with Others
— C oronavirus
— N oise
— P arties
— G etting On
— A lcohol and Meat Free Flats
— M oving Rooms
— G uests
— C leaning
— S
hared Rooms
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Contents Safety & Security Living In your New Home Sustainable Living 27Catering Opening Times Lost Student ID Card
Breakfast You will not be able to claim your food
Food Outlets on Campus The Stannary 7.30am – 10.30am allowance without presenting your student ID
From a quick sandwich to a wide range of hot card so keep it safe and make sure you have it
Koofi 8am – 10.30am
dishes, our various outlets produce food from on you before your leave your flat.
dawn until dusk. Dinner
If you lose your student ID card you will need
You can find details about where you can The Stannary 5pm – 7pm to get a new one so that you don’t miss out on
get food on campus on our Food and Drink any meals. We cannot refund the cost of meals
webpage; www.fxplus.ac.uk/our-services/ Food Allowance missed due to a lost student ID card and it is
food-drink your responsibility to have your student ID
You have a daily allowance of £5 to spend on
card with you.
breakfast and £6 to spend on dinner.
Catered Halls
To redeem your allowance you will need Dietary Requirements
The catered package provides you to have your student ID card A vegetarian choice will be available at each
with breakfast and dinner, Monday to with you. meal. If you require vegan meals, or have any
Friday, for 36 weeks of your 40 week religious or medical dietary requirements,
accommodation contract. There will be Present your Student ID card at the till to please email cateredhalls@fxplus.ac.uk prior
redeem your allowance for your meal. to your arrival.
a two week break at Christmas and two
weeks at Easter. Your allowance must be redeemed in one
transaction when the card is scanned so make
If you have accepted an offer for catered sure that you have all of the food you want
accommodation please refer to your terms before you go to the till.
and conditions of residence for details of
the catered package. You can find your If you spend over your allowance you
accommodation agreement by logging in to will need to pay the additional amount.
your Room Service account. Your daily allowances can only be spent
as detailed and cannot be carried over to
another time or day.
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Contents Safety & Security Living In your New Home Sustainable Living 28Food Tips for Eating Healthily l E
at regularly and don’t rely on dietary
supplements to get your vitamins. It’s
Your accommodation will be self-catered l Eat breakfast! It can fill you up and will help better to get everything you need from the
avoid hunger mid-morning, which is when
or catered depending on the offer of food and drink in your diet as you can’t get
you’re most likely to turn to a snack that all you need in tablet form.
accommodation you have received. You may be high in fat and/or sugars.
can review your catering level on the l S
pend time outside to get your vitamin D
l Save money on lunches by preparing as there are only a few natural food sources
‘Agreement Summary’ of your offer on
something at home to take to lectures with that provide this.
Room Service. you. Include some protein and starchy
Being at university is an exciting time but it is carbohydrate (particularly wholegrains) l D
on’t rely on energy drinks during revision
easy to overlook your diet and eating sensibly. with fruit or vegetables. and exam time. There are high levels of
Your diet has a big impact on how your caffeine in these drinks which can cause
l Try to prepare dinner yourself rather than irritability and lack of sleep, high blood
mind and body work, so knowing how to eat eating ready-made food which is likely to
healthily is an important life skill. pressure and weight gain.
be high in saturated fat and salt. To save
money cook with friends or flatmates to l T
ry to drink alcohol responsibly. The
share the cost or make a larger portion so recommended level is no more than 14
you can freeze some for another meal. units of alcohol a week (equivalent to 6
pints of 4% beer or 6 glasses of 13% wine).
l If you think you will want a snack, take This should be spread over the week, rather
items like bananas, cereal bars, dried than being saved up for one night.
apricots or a handful of unsalted nuts or
rice crackers.
l Keep hydrated! There’s plenty of places to
refill on campus so always have a re-usable
water canister with you.
Search Previous Current Next
Contents Safety & Security Living In your New Home Sustainable Living 29Living with Others There are strict conditions about noise in the If government guidance is updated later in
accommodation agreement and the rules of your tenancy to permit gatherings then please
your university. If you are repeatedly noisy, think carefully before organising a party in
Coronavirus
we may have no choice but to confiscate your flat and be sure to familiarise yourself
We understand that you will be concerned equipment, enforce a fine or even undertake with the government guidance on how many
about the current Coronvirus pandemic further disciplinary action. Think about those people from other households are allowed
and how that will affect your university life. around you and don’t use high-powered in your flat. You can keep up to date by
sound equipment like amplifiers that are likely visiting this page; www.gov.uk/government/
Government guidance will undoubtedly
to disrupt other people living nearby. If you are publications/coronavirus-outbreak-faqs-what-
change throughout the year and we will keep
studying music and play an instrument, please you-can-and-cant-do/coronavirus-outbreak-
you updated of the impact of those changes.
make use of the practice rooms at AMATA to faqs-what-you-can-and-cant-do
If at any stage during your tenancy you
avoid disturbing your flatmates.
display any Covid-19 symptoms then you need Under fire regulations you need to be careful
to update Glasney Lodge immediately on Parties how many students are in your flat at any one
01326 253503. If you are living in a shared flat time. Parties can also damage property, cause
then all residents within your flat will need to You’re creating a household with your complaints from other residents and often
self-isolate until a test has been carried out. new flatmates, so will be able to socialise result in residents being penalised when their
and spend time with them without socially guests misbehave – with fines and disciplinary
To help our community we ask that students distancing. However, government guidance action. Remember you are responsible for
wear a face covering public spaces if you still does not permit parties and gatherings your guests and if they misbehave you will be
are able. in your home where you’ll have guests from held accountable.
other households. To meet with others
Noise from across the university, you’ll need to do
Everyone who lives here is expected to be this away from your flat and following the
respectful of people trying to study and government social distancing guidelines.
sleep. We ask that you are particularly
quiet after 11.00pm, although excessive
noise at any time isn’t tolerated.
Search Previous Current Next
Contents Safety & Security Living In your New Home Sustainable Living 30Getting On Alcohol and Meat Free Flats Guests
Moving in with a group of people If you are allocated to an alcohol or meat All guests in halls must be signed in and
free flat, you must respect your flat mates out at Glasney Lodge for fire and safety
you don’t know is daunting and
and refrain from drinking alcohol (as per the purposes. While you are settling in – during
learning to live with each other can be terms of your accommodation agreement) or the first two weeks of living here – we don’t
a challenge. Our advice is to make sure preparing/eating/storing meat in the shared allow overnight guests.
you talk to each other about your living kitchen areas. Due to coronavirus guidance, after the first
styles and discuss any issues between two weeks, guests are permitted in your
you early on to avoid any potential build- Moving Rooms bedroom but not the common rooms and
up of tension. You’ll find details about moving rooms in the social distancing should be observed. Please
terms and conditions of your accommodation refer to the government guidance for up to
It’s worth remembering that people don’t agreement. You will need to complete a room date information before arranging your visits.
always know they’re causing an issue unless move request form which can be completed at
they’re told, so if something’s bothering you Glasney Lodge or can be sent to you via email. Cleaning
always raise it rather than letting it simmer. We usually request that you wait at least two
We want to make sure all students regardless You are responsible for cleaning your
weeks from your moving in date in order to room and the communal areas of your flat.
of race, colour, gender, religious beliefs, age, settle in. After this date requests for moving
disability, sexual orientation, political views This may be the first time that you have lived
will be considered. We cannot guarantee that away from home so for advice on cleaning
or marital status, have the right to enjoy their you will be able to move rooms and we will
accommodation peacefully. Discrimination your room and communal areas we’ve
reasonably assess any request on a case-by- produced a handy cleaning guide. A copy
of any kind will not be tolerated and will be case basis.
dealt with as a serious breach of the terms and of the cleaning guide can be viewed in your
conditions of your agreement. online accommodation folder; https://myhalls.
fxplus.ac.uk/
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Contents Safety & Security Living In your New Home Sustainable Living 31Shared Rooms If your roommate moves out of your room l T
ry to avoid visitors to your bedroom
for any reason you will be offered the room when your sharer is around or alternatively
Once you and your roommate are settled on a single occupancy basis. This will mean discuss visits so that it may fit in with both
in we would encourage you to set some a change to your agreement as the cost of a of your schedules
room rules. single occupancy room is at a higher cost. l I f you have a habit (such as snoring) which
Get together in the first week to talk about If you wish to remain on a shared occupancy you think might have an impact on your
individual living preferences and agree on agreement, we will match you up with another sharer, talk to them about it.
things like who will clean the shared areas student however you may have to move
each week. If you can agree on some rules rooms to facilitate this. This is detailed in your
when you move in this can pave the way for a Terms and Conditions of Residence.
happier living environment and will really pay
off in the long run. Useful Tips for Sharers:
If you want to have people round, it’s always l R
emember that you are both new to the
a good idea to tell your roommate in advance situation and are probably feeling the same
so they can choose whether to stay or go and way and have the same apprehensions
try to make sure they feel included. Finding
l R
espect the space of your sharer – talk to
time to do things together is also a great way
each other about how best to utilise space
to develop a better relationship and if you get
and create a mutual arrangement
along well, living together will be a much more
enjoyable experience. l R
espect your sharer’s beliefs but discuss
any concerns if you feel it encroaches on
your own lifestyle
l D
iscuss any issues between you to avoid
any potential build-up of tension
l D
iscuss routine so that you create an
amicable system between you such as
when you prefer to get up and go to bed,
when you prefer to study, and general daily
habits
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Contents Safety & Security Living In your New Home Sustainable Living 32Sustainable Living Saving Energy Recycling and Waste Travel Search Previous Current Next Contents Living In your New Home Sustainable Living Terms and Conditions 33
Saving Energy Recycling and Waste Travel
Saving energy can be hard, especially if you’re There are waste, recycling and cigarette bins Our Green Travel Plan encourages all students,
not used to tracking your own consumption. all around both campuses and we would staff and visitors to use 'green' or sustainable
Here’s a few tips to help you out; encourage students to make use of these to transport when and where possible.
prevent causing or adding litter.
l T
urning lights off can make a big difference There is no parking available at any of
to energy consumption so remember to All flat kitchens have recycling bins so our residences (unless you have a blue
turn the lights off when they’re not in use. please use these where possible and avoid
using the general waste bin for recyclable badge).
l T
urning down the setting on your radiator
items. We have a Green Travel Plan which expresses
means the boiler is not working as hard and
our commitment to developing provision
could save energy. Recycling should not be overflowing and jars,
for pedestrians, cyclists and for multi-modal
bottles and plastic containers should be free
l D
rying your clothes naturally on a rack is transportation including public transport.
of food and liquids.
cheaper than using a tumble dryer and is a
l D
edicated University buses - every 10
real energy saver. Be careful about drying We have a comprehensive A - Z of Recycling
minutes throughout the day at peak hours
lots of washing in your room as it can lead on our campuses. For instance, unwanted CDs,
(term time)
to damp issues if not ventilated correctly. books and clothes can all be donated to the
British Heart Foundation. There are collection l Integrated Travel Card
l S
ave water and energy by taking quicker
bins at Penryn and Falmouth campuses. The l Cycle parking on campus
showers and only using the water you need
guide provides information about what can
when boiling a pan or the kettle. l Cyclescheme initiative for all staff
be recycled, incinerated or re-used on our
l U
se the washing machine efficiently by only campuses. l S
hower and changing facilities on both
washing full loads and where possible wash campuses
To read the guide, click here; www.fxplus.
at 30 degrees. l T
ravel promotions throughout the
ac.uk/sites/default/files/documents/waste_
l W
rap up warm in the Winter and you’re less and_recycling_a-z_guide_1.pdf academic year
likely to turn the heating up. Use additional https://www.fxplus.ac.uk/our-services/travel-
blankets on your bed at night to keep transport/green-travel-plan-2016-2021
warm.
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Contents Living In your New Home Sustainable Living Terms and Conditions 34Bus Travel Trains
First Bus Kernow operates the bus services First Great Western operates a link
in Cornwall, including the U1, U2, U3 and U4 between the city of Truro, Penryn and
services. Falmouth. This is a regular service usually
travelling between the hours of 6.04am
The U1 travels between Truro and Falmouth
and 10.44pm, Monday to Friday.
via Penryn. The U2 travels between Redruth
and Falmouth via Penryn. The U3 is an express The service is half-hourly and the journey
service from Falmouth Campus and Falmouth between Falmouth and Truro takes about
Town Centre to the Penryn Campus (it does 20 minutes.
not travel via Penryn town) and runs every
If you intend to commute on a regular basis,
15 minutes during term times. The U4 goes
reduced season ticket fares are available;
between the Penryn Campus and Penzance.
www.railcard.co.uk/cheap-train-tickets/
First Bus Students are offering ticket bundles
exclusively through the app and depending on Our top tips for travelling by train can be
how often you use the bus and whether you found on our Travel and Transport page;
pick the right bundle for you, you could see www.fxplus.ac.uk/our-services/travel-
a reduction in your overall travel costs. More transport/train-travel/top-tips-travelling-train
information is on our website here; www.
fxplus.ac.uk/our-services/travel-transport/bus-
travel
The national Megabus also stops at Penryn
Campus (and in Falmouth). For more
information see https://uk.megabus.com/
We also operate a bus shuttle to ASDA twice a
week from the Penryn Campus bus stop.
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Contents Living In your New Home Sustainable Living Terms and Conditions 35You can also read
