Welcome educators to Randstad Education
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welcome educators to Randstad Education
shaping the world of work in education
contents
Section 1 welcome to p17 dress code
Randstad Education p17 phone usage
p17 training & education
p1 what kind of employment
p18 code of conduct, accountability
do we offer
& appraisals
p1 office hours
p1 work, health & safety p18 code of ethics
p2 safety is everyone’s p18 drug & alcohol policy
responsibility p19 our service standard &
working conditions
Section 2 areas of competency p20 pregnancy WPS
p3 ratios p20 conclusion
p3 mandatory reporting
p4 supervision Section 4 WPS information &
p4 behaviour management
incidence reporting guidance
p5 manual handling training
p5 safer manual han- p23 participation in injury manage-
dling of objects ment & rehabilitation programs
p6 infection control p24 hazard identification,
p6 immunisation policy risk assessment control
p7 administration of medications p25 reporting a hazard, incident,
p7 first aid near miss, accident or injury
p8 managing food aler- p26 client incident reports
gy anaphylaxis p27 workplace emergencies
p8 skin care & sun protection
p28 hazardous materi-
p8 footwear als and substances
p9 fire & electrical safety
p29 material safety data
sheet (MSDS)
Section 3 guidelines and p30 safety signs
agency procedures p31 induction checklist
p11 casual shifts p32 declaration of WPS re-
p13 on-site induction sponsibilities
p14 completing a timesheet p35 professional development
p14 payroll & taxa- p37 locations & office contact details
tion information
p16 other responsibilities
for agency members
section 1
welcome to
Randstad Education
Congratulations on becoming a office hours
Randstad Education employee! Your consultant will advise you of
We’re glad to have you on board the opening hours of the Randstad
with our Education division. This Education office you are working for.
handbook has five sections —
• Outside office opening hours, we
please read them all carefully
have an afterhours service that
to help make your working
manages calls around shift filling,
life as successful as it can be.
availability, emergencies etc.
Working within the education • You should call your consultant
sector we are positioned as the during business hours for
industry leader by ‘Shaping the any queries — see the last
World of Education’. We do this page of this book for your
by helping people find the right local office contact details.
job, helping contribute to society
and the community in which we work health & safety
live and work, and influencing Randstad’s method and values
industry to set high standards, shape the way we work to achieve
best practice and benchmarks. our vision of being the number one
recruitment & HR services company,
what kind of employment both locally and across the globe.
do we offer? For us this means number one in
casual work people practice. Importantly, to
Casual agency work is available achieve this in Australia, Randstad
across our entire network of offices Pty Ltd underlines the importance
and the majority of agency work in meeting its legal and social
involves minimal notice, relying responsibility of providing and
very much on your availability maintaining, so far as is reasonably
at the time a shift is offered. practical, a safe and healthy
working environment and
permanent work appropriate support mechanisms
We offer a permanent placement for all employees, including
service — please ask your consultant temporary employees, contractors,
if you would like more information. sub-contractors, customers and
Maybe they have the permanent visitors (Randstad Work Health
job you never thought to ask for. Safety & Welfare Policy).
Randstad Education | section 1 — welcome to Randstad Education
safety is everyone’s responsibility For more information on WHS,
You must be committed to safety. please see sections 2 & 4.
For your own safety, and the
safety of your work colleagues We hope you enjoy working with us.
and clients, we expect your
commitment to include: Thank you for shaping the
world of education.
• Reading the rest of this handbook,
and asking your consultant about
good to know you
anything you don’t understand.
• Following any on-site
safety rules and signs.
• Reporting any unsafe incident or
practice to your on-site supervisor
and your Randstad Consultant.
• Not doing any work you feel
is unsafe, or is outside of your
regular duties as communicated to
you by your Randstad Consultant.
our commitment includes:
• This handbook, covering general
and specific safety information
for a range of work.
• Conducting regular
Workplace Safety Inspections
to make sure the site and
the work you do is safe.
• Supporting you in the
event of injury and illness
sustained while at work.
• Randstad has in place an
Employee Assistance Program
(EAP) available to all employees.
Page 2
section 2
areas of competency
This section provides information • if children disclose something to
on the key areas of competency you, this is grounds for a report.
required to work in the early • child abuse includes physical, sexual
childhood and education industry. and emotional abuse including
It is also very important that all neglect and domestic violence.
candidates read and understand • if you have a suspicion or a child
section 2 of this booklet. makes a disclosure to you, you
must write your concerns down in
ratios detail, sign and date it. You must
There must be at least 2 staff speak to the Nominated Supervisor
with the children at all times, who will assist you in making
both inside and outside. a report or deciding whether a
suspicion is reportable. (Please note
The ratios for staff to children are : this is not to be discussed with any
0-2 yr olds: 1 adult per 4 children 1:4 other staff members. If unsure
2-3 yr olds: 1 adult per 8 children 1:8 please contact your Randstad
3-6 yr olds: 1 adult per 10 children 1:10 Education Branch Manager).
OOSH – 1 adult per 15 children 1:15
• if a child discloses information
Victoria only to you, under no circumstances
0 - 3 yr olds: 1 adult per 4 children 1:4 are you to question the child
3 - 6 yr olds: 1 adult per 15 children 1:15 or seek further details from the
child. Write down exactly what
mandatory reporting the child says and take this to
All staff in Early Childhood / the Nominated Supervisor.
Schools are mandatory reporters
of child abuse. Meaning if you supervision
suspect or witness behaviour Educators must supervise children
relating to or suspecting abuse closely at all times to ensure they
to a child you must report this. are safe. This means scanning the
• it is the ‘suspicion’ of child environment, spreading out from
abuse that must be reported other staff, monitoring activities and
however there must be some taking into account the ages and
basis for making a report. developmental levels of all children.
Randstad Education | section 2 — areas of competency
Educators are not to undertake or behaviour management
other tasks whilst they are meant issue immediately as it arises.
to be supervising the children. This
Educators are not to use the
means tasks that would affect their
terminology ‘naughty’ or
ability to supervise effectively.
label children in any way.
Educators must interact in a Conflict is to be used as an
meaningful way with the children, opportunity for learning
not sit somewhere watching them. not for punishment.
Educators are not to leave the Educators are to inform a
children without telling another permanent staff member of any
staff member where they are going conflict or behaviour management
or without checking that ratios will issue. Accident reports must be
still be maintained. For example, if completed if a child is hurt in
you need to go to the bathroom, any way, in any circumstance.
make sure there are enough staff
If a parent/carer asks who hurt
present. If there isn’t, ask someone
their child, educators must let
to replace you while you leave.
them know it is confidential and
Accidents/Incidents: if a relief refer them to the room leader.
staff member is present when
If at any time an educator feels
an accident or incident occurs,
unable to handle a conflict or
they must fill out the accident
behaviour issue then they must
form and have it witnessed by a
ask for assistance immediately
permanent staff member. The form
from a permanent staff member.
must be taken to the Nominated
Supervisor to read and sign.
manual handling
behaviour management Manual handling is the biggest single
cause of workplace injuries and is a
Educators are expected to read
significant risk within our industry.
and adhere to centres/schools
behaviour management policy. Manual handling describes every day
activities such as carrying, rolling,
No threats of any kind are to
pushing, lifting and lowering loads.
be used with the children.
Educators are expected to deal
with any conflict between children
Page 4* Please ensure you follow 3. lift slowly and smoothly. Use your
the centre/schools policy and legs to perform the lift. Do not
procedures. If in doubt — ask use jerking type movements.
a permanent staff member.
4. carry the load close to your body
therefore placing less pressure
safer manual handling of objects on your lower back. Do not twist
As people working in the early and turn your body at the same
childhood and education industry time. Turn using your feet.
we are now very aware of safe
manual handling. However, 5. when placing the load down
we need to remember safe — remember to use your legs.
manual handling principles when Do not bend your back.
dealing with objects as well. Failure to follow these steps, could
If the transfer method you are lead to serious injury, namely:
using cannot be done by you • back muscle strain
alone, get help right away. • rupture or hernia
DO NOT TRY TO MANAGE • damaged discs
BY YOURSELF!
Equipment should be in good
To lift and carry objects in a working order and appropriate for
safe way, follow these steps: the work area. Any faults or damage
must be reported immediately to the
1. examine the load. Assess and host and your Randstad consultant.
plan the lift. If the load is too
heavy, get help. If possible, get infection control
a firm footing and keep feet
apart for stability, approximately Infection control measures minimise
shoulder width apart. the transmission of infections
or prevent cross infection. Staff
2. bend your knees and hold have a personal and professional
the load firmly with both responsibility to practice infection
hands. Grasp the load at control procedures at all times.
opposite corners. Keep the Under OH&S guidelines, all
load close to your body and staff including temporary staff
tense your stomach muscles also have a legal responsibility
in preparation for the lift. to adhere to infection control
Randstad Education | section 2 — areas of competencyguidelines. It is your responsibility It is important to ensure staff
to ensure when completing an and clients are protected against
orientation to a facility that you transmission of infection or
are made aware of facility infection cross infection of diseases.
guidelines and adhere to them. report any cases to host and
your Randstad consultant.
Effective infection control measures
are to treat all persons as potentially
immunisation policy
infectious without discrimination.
Please ensure you follow standard We recommend anyone working
precautions at all times, including: within the Education industry
consults with their GP for
• reading and understanding
information on immunisation
site infection control
and vaccinations.
policies and procedures.
• follow hand washing guidelines. administration of medications
• the appropriate use of protective Please refer to centre/schools policy
apparel including gloves as
per facility guidelines. • as a blanket rule, casual Educators
• the appropriate use of cleaning are not to administer medication
agents and protocols for without consent from a supervisor
occupational exposure to or permanent staff member.
blood and body substances.
first aid
• waste management — always
follow correct disposal procedures. To administer first aid you must
hold a current first aid certificate
• always cover lesions at work.
or work according to guidelines
In case of an accident where bodily for your qualifications. It is your
fluids are to be dealt with, staff responsibility to maintain a
are to follow ‘Infection Control current first aid certificate and
Guidelines’ as detailed at the CPR certificate and supply a copy
work site or according to current to your Randstad consultant to
training. Ensure these guidelines update your file. Please contact your
are shown to you as part of your Randstad consultant for further
induction to the work site. information on how to obtain your
first aid certificate. You may be
required to administer first aid.
Page 6If you hold a first aid certificate, circulation: Check if the casualty has
it is your responsibility to: a pulse. If the person is not
• assess the situation. breathing, mouth-to-mouth
resuscitation should be commenced.
• identify any life threatening
conditions.
if you are certified to perform CPR
• prioritise treatment.
If the person has no pulse,
• consider that the child may Cardio Pulmonary Resuscitation
have more than one injury. (CPR) should be commenced.
• give appropriate treatment
Proceed to deal with the situation
according to level of training
according to your first aid training
and facility guidelines.
and the level of your training.
• notify others/seek assistance.
• arrange transportation managing food allergy &
via an ambulance to the anaphylaxis in Education
nearest medical facility. Food allergy is now a real
• notify your on site supervisor or phenomenon and many childcare
organisations on call service. and school services will at sometime
• complete all appropriate care for a child at risk of a severe
documentation. allergic reaction to food. Healthy
food choices are not always safe
When faced with an accident or ones. The foods that trigger 90%
emergency situation you should of reactions in Australia are milk,
follow the DRABC Action Plan: eggs, peanuts, tree nuts (for example
danger: Check for danger to you, cashews, almonds), fish, shell fish
the casualty or others. (for example prawns, lobster and
response: Check if crab), soy, sesame and wheat.
casualty is conscious. It is important to note that any
airway: Ensure airway food that contains a protein can
is open and clear. trigger an anaphylactic reaction.
For this reason, these foods are
breathing: Check if the casualty not to be taken into any education
is breathing. setting including after school care.
Randstad Education | section 2 — areas of competencyPlease contact your local consultant footwear
to ensure you are aware of the It is a requirement to wear enclosed
state or territory requirement. shoes at all times. This does not
include highheels. It is prohibited
skin care & sun protection to wear thongs (flip flops) or open
Australia has the highest rate of toed sandals. If you are unsure
skin cancer in the world. Two out of please talk to a consultant.
every three people in this country
will develop skin cancers during fire & electrical safety
their lifetimes, and every year it At the commencement of an
kills up to 1,200 Australians. assignment you will receive training
prevention is better than a cure! in the event of an emergency
specific to that site. If you do
If you are working outdoors, not receive this, ask, or notify
it is a legal requirement that your Randstad consultant.
the following is required:
Keep an eye out for electrical
• hats should shade the head, face,
hazards, including:
neck and ears, and have
a broad rim. • cracked or faulty insulation
• sunglasses should fit closely to • equipment that is overheating
the face and meet Australian • damp or humid conditions
standards. Wrap around
Always adopt safe work practices
style glasses provide the best
when dealing with electricity. If
protection from UV radiation.
you have wet hands, clothing or
• a broad-spectrum water- equipment, then dry before use.
resistant sunscreen should be Make sure you wear oil resistant,
applied generously at least non-conductive footwear.
20 minutes before going out
in the sun. Re-apply your Most work sites have implemented
sunscreen every two hours. an electrical safety program within
each workplace. This covers:
remember: You must protect your
• provision of safe electrical
skin at all times, not just in summer!
appliances.
Staff must encourage the children
wear protective clothing such as • electrical tagging of electrical
hats and should role model this. appliances after testing
to ensure compliance.
Page 8• regular inspections of electrical
appliances within the workplace.
These cover guidelines that state:
• non-approved electrical appliances
must not be brought
onto the workplace.
• any instruction for the safe use
of electrical appliances MUST
be followed.
• any electrical appliance
MUST be tested and tagged
prior to being used.
Any electrical equipment not
supplied by the centre/school,
for example, personal mobile
phone chargers, must NOT be
brought into the workplace
and used unless inspected.
training program
Randstad has training available in
most areas of key competencies.
Please contact your consultant to
discuss our training program.
This section covers most of the
day-to-day information required
for working an agency shift,
such as protocol on a shift and
how to complete a timesheet.
Randstad Education | section 2 — areas of competencyPage 10
section 3
guidelines & agency
procedures
Please read carefully as ability to fulfil the commitment,
each state and territory has please do not accept the shift.
different requirements.
2. procedure to obtain a casual shift
casual shifts We will contact you when an
1. roster availability appropriate assignment/shift
Casual work is available between becomes available and provide
6am - 7pm, Monday to Friday. all the shift details including;
• name and address of centre/school
Please call/email your consultant
with your availability every Thursday, • directions to centre/school
informing us of your preferred • shift start and finish times
days, shifts and locations. • car parking availability
Contact us if you wish to update or • any special work requirements/
be removed from the availability list, client profiles
unless you notify us otherwise we • person to report to on arrival
will assume you are available for the
days and shifts originally requested. If you agree to work that shift, you
will be confirmed to the centre/
Staff who have recorded availabilities school as willing to attend that
with a vacancy match will be shift. Having accepted a shift you
contacted for work prior to those will be expected to attend.
without recorded availability.
If an emergency arises and you are
If you do not have work on the day unable to attend, you must provide
please contact Randstad Education; as much notice as possible. If you
Early childhood educators please are unwell and unable to make an
call between 7.15 and 7.30am, accepted shift, please telephone as
and school teachers please call soon as possible. We operate 24/7.
between 6.15am and 7.00am If running late for a shift, please
at this time, please ensure you notify us with your expected time
are up and ready for work. of arrival. We will in turn contact
Once you have provided Randstad the organisation and notify them.
with your availability, if unable Take a packed lunch to your
to work for any reason please shift in case there is no catering
telephone us immediately. If there close by (no eggs or nuts).
is any doubt at all about your
Randstad Education | section 3 — guidelines and agency proceduresWe may telephone and ask if you are • always sign in on at the
interested in a particular shift as: designated site. If available
• you have specifically been please use the Randstad
requested by the client. Education ‘casual sign-in book’.
• a booking may match • you may be signed to a
your specialist skills or be different room or class than
geographically close to you. originally allocated.
• we may be experiencing The following must be carried
peak demand. with you on site:
Although you may be booked for a • current qualifications
full shift you may be requested to • identification badge (Randstad)
complete the shift earlier or later at
• working with children clearance
the client’s request. Please contact
your consultant if this occurs. 4. change of shift times/location/
task when you arrive at the facility
We are committed to giving you at
Any concerns regarding a shift,
least an hours notice of cancellation.
please remember to remain calm
Sometimes a site will cancel at the
and professional at all times.
last minute. It is advisable that you
leave your mobile phone turned on
on-site inductions
right up until the start of your shift in
order for us to contact you and offer The first time you attend a new site
an alternate assignment if possible. you must receive orientation/site
Please also have voicemail activated. induction prior to commencing work.
It is your responsibility to ask for
Please discuss with your consultant on-site induction if it is not offered.
what is working/not working for
you. Notes will be placed on your On site induction should include:
file to make sure we are considering • organisation overview and site
your individual requirements. tour – amenities, facilities and
location of equipment etc.
3. when arriving on shift
• shift duties and responsibilities.
• arrive 10–15 minutes prior
to the start of your shift. • co-ordinator and supervisor
for the shift.
Page 12• site specific hazards and safety • food handling and meal assistance.
procedures such as emergency • medications and initiating
evacuation; fire and evacuation medications.
procedures; location of fire exits
• personal protective
and fire fighting equipment
equipment and usage.
and specific job-site related
information. Emergency • incident reporting.
codes, phone numbers and Proof of completion of
any emergency procedures. on-site induction
• security measures in place for your • if available please sign off the
safety; safe places for meal-breaks client site induction form.
and acceptable area for smoking.
• your consultant will contact
Ask about security arrangements
you a number of times
(e.g. lockers) for your personal
each year to consult and
items. Cash and valuables
monitor WHS compliance.
are your responsibility — you
should ensure they are well Please notify your Randstad
secured. Don’t take unnecessary Education consultant immediately
items to work with you. if an on-site induction
• location of first aid equipment will not be provided.
and facilities.
• made aware of children completing a timesheet
with allergies and medical There are two methods for
conditions/procedures. completing a timesheet — online or
• job specific training, hazards a paper copy. Your consultant will
and associated risks with the job/ advise which one you should use.
task and associated information • record centre/school name, start
regarding the specific work and finish times and hours worked.
you are undertaking. • for hard-copy timesheets, you must
obtain a supervisor’s signature on
The centre/school policy and the timesheet. For a copy of this
procedures and equipment for: timesheet please visit
• manual handling. www.randstadeducation.com.au
• challenging behaviour.
• infection control.
Randstad Education | section 3 — guidelines and agency procedures• for timesheets completed online, Please advise us in writing if any
once you ‘submit’ your hours the banking or taxation details change,
client/organisation will authorise providing at least one weeks notice.
the hours online before pay day.
• meal breaks are not always B - School teachers NSW
paid. Please ensure you check Schools in NSW are paid fortnightly
prior to leaving the centre. by the Department of Education.
• please complete a separate 2. change of name, address or
timesheet for each individual telephone number
centre worked. Any shifts Don’t forget to notify us immediately
completed at one centre in of any of these changes:
one week can be completed
on one timesheet. • for change of telephone number,
• you must add your “Employee please inform your consultant
ID Number” to your timesheet by phone.
to avoid a delay in processing.
• address or name-change
notification must be in writing, in
payroll & taxation information
advance, to avoid payslips going
1. payday astray and delaying payments.
A - Early childhood/ 3. superannuation
Independent Schools
In accordance with government
Payroll is processed weekly and the
legislation in Australia, Randstad
money is paid directly into your
contributes in line with the
nominated bank account each
superannuation guarantee
Thursday pm (Australia). If there is
contributions to all agency members
a public holiday in NSW it is likely
if they earn more than $450 per
that your pay will be delayed that
month. Ask your consultant if you
week, as pays are processed in NSW.
are unsure which fund will relate
You have the option of receiving to you, as it will depend on your
your payslips by either post or role. However you may also choose
email. Payslips are posted by mail your own superannuation fund by
on on the day you receive your completing the Super User Choice
payment. Payslips are sent via form when you receive it in the
email the day after payday. mail and return it promptly.
Page 144. taxation South Australia
Australia — your tax file number DECD — (08) 8462 1305
declaration form must be lodged New South Wales
with Randstad, within 28 days of the
DET — 1300 338 001
commencement of your first shift.
Australia — when completing the *please note: If you are working
taxation employment declaration in government schools please
form, care should be taken with contact your consultant as Randstad
the question regarding tax-free Education is not always responsible
threshold. Please call the Australian for your payroll. Similarly, if you
Taxation Office on 13 28 61 if you are working in an independent or
require assistance completing Catholic school please follow payroll
the form. procedures in this hand book.
Do not send us an incomplete form other responsibilities for
— this will cause a delay in processing agency members
and must be returned to you.
1. remaining an active staff member
Randstad will send you one Payment Membership with Randstad remains
Summary (previously known as current for 12 months from the
Group Certificate,) following the date of your last shift. If you wish to
end of the financial year, (30th June advise your availability after this time
— Australia). you will need to rejoin the agency
by attending an interview again
5. pay queries
and ensuring any competencies/
early childhood
registrations are updated.
Contact the Payroll Hotline on
1300 363 377 (Australia) for any 2. schools
payroll issues. The hotline operates While working in Government
between 8.30am and 5.30pm Schools it is your responsibility
(AEDST) Monday to Friday. to ensure all personal and
banking details remain current.
Department of Education If these need to be updated all
If you have a pay query after updates are provided directly to
working at a public school your Government Department,
please contact the following: this includes any changes to
your working rights/visa.
Randstad Education | section 3 — guidelines and agency procedures3. early childhood education • it is your responsibility to ensure
Each state and territory government you attend the worksite in
is responsible for the legislation comfortable clothing appropriate
under which child care services are to worksite requirements.
licensed. This is administered by the • clothing must be of a neat, casual
relevant regulatory authority in each and tidy appearance. Offensive
state and territory. Please contact slogans and track-suits must not be
your local authority to ensure worn. No ripped or dirty clothing
you are aware of any legislation permitted at any worksite.
changes or new requirements in
• simple earrings are acceptable but
the industry. Australian Children’s
excessive piercings and tattoos
Education & Care Quality Authority
should remain inconspicuous.
(ACECQA) are responsible for
the approval of all qualifications. • agency ID badge must be worn
Please refer to their website for at all times unless specified at
a current listing of approved the centre/school site that it
qualifications, if your qualification must not be visible — in this case
does not appear please contact it must be carried with you.
ACECQA directly for assessment. • shoes must be clean and in
Please see below website good condition and long hair
for state based contacts and must be tied back securely.
also ACECQA details.
www.acecqa.gov.au phone useage
• please ensure you do not carry
dress code your phone with you whilst
• black trousers, skirt, working. Personal text/calls must
culottes or long shorts. only be taken on your breaks.
• collared shirt covering shoulders
training & education
• runners and work boots are
acceptable. No thongs, open- • Randstad Education provides
toe shoes, high-heels. professional development
opportunities to enable you to
• a hat must be worn at all
update your skills and knowledge.
times during outdoor play.
Key competencies are mandatory
and are to be updated yearly.
Upcoming notification may be
Page 16advised on payslips. Everyone is code of ethics
encouraged to be proactive about
Randstad Education
their professional development.
follows the Early Childhood
Attendance will be documented for
Australia code of ethics.
future reference and a certificate
of attendance provided. • respect
• we appreciate any information • democracy
regarding further education • honesty
completed independently • integrity
of the agency so we can
• justice
update your personnel file.
• courage
code of conduct, accountability • inclusivity
& appraisals • social responsiveness
The following standards are based • cultural responsiveness
on the premise that all children • education
can expect to be provided with
professional services by appropriately
qualified and experienced
staff. Each educator/teacher is
accountable for his/her practice. For further information please
contact ECA: 1800 356 900
code of conduct www.earlychildhoodaustralia.org.au
• all staff must work within
the boundaries of their drug & alcohol policy
job specification. Randstad has a no smoking policy
• all agency members are expected on its premises. While on a centre/
to demonstrate current knowledge, school site you are required to
skill and care at all times. observe the client’s smoking policy.
• skylarking and practical jokes The consumption of alcohol
are prohibited in the workplace. within Randstad or a client/
Engaging in skylarking or practical organisation site without the
jokes can cause serious injuries. full knowledge and consent
This practice may also result in of the manager is strictly
instant dismissal or removal from forbidden. Similarly, attendance
a client/organisation’s work site.
Randstad Education | section 3 — guidelines and agency proceduresat work or work functions equal employment opportunities
under the influence of alcohol (EEO) objectives
or drugs is strictly forbidden. We are committed to achieve the
following EEO objectives by ensuring:
Please note: Any failure to comply
with safe working instructions • all employees and temporaries/
could lead to the cessation of contractors are treated fairly.
your assignment or the possible • the potential of every employee
termination of your employment. and temporary/contractor is
fully utilised and developed.
our service standards & • all policies and procedures are
working conditions consistent with EEO principles.
no discrimination • employee morale and
We aim to ensure that in the motivation are improved by
application of all company policies, increasing staff confidence
practices and procedures, no in the fairness of our human
discrimination takes place and resource practices and access to
all employees and temporaries/ employment opportunities.
contractors enjoy equal access to
• the objectives of our EEO
opportunities within the company.
program are achieved which
The basis of employment decisions
includes the training of all staff
is the individual merit of employees
on EEO and related issues.
and temporaries/contractors.
investigation of complaints
no harassment
Complaints of discrimination or
We aim to ensure no sexual,
harassment will be taken seriously
racial, religious or other kinds of
by the company. The complaint will
harassment occur in the workplace.
be investigated in an empathetic,
no bullying fair and confidential manner.
We aim to ensure no bullying Action will be taken to ensure the
occurs in the workplace. harassment stops. Appropriate
warnings or disciplinary
no vilification
action will be taken where
We aim to ensure no vilification
discrimination or harassment
occurs in the workplace.
is found to have occurred.
Page 18grievance handling procedure conclusion
The company grievance handling We hope you find agency work
procedure details the action meets your objectives and enhances
employees and temporaries/ your career. The very nature of
contractors can take if they feel agency work is both challenging for
that they have been discriminated you and for us. We ask you assist us
against or harassed. All managers in meeting our clients’ expectations
will also act in the capacity of an as they impact on everyone.
EEO contact officer; employees Remember, when you are
and temporaries/contractors can working an agency shift, you
speak to their Randstad manager are promoting yourself as well
about raising an issue or making as representing Randstad. We
a complaint, if they so wish. strive to deliver a quality service
Further information about to both our agency members and
the equal opportunity and our clients, and in doing so we
harassment and grievance- welcome any feedback from you.
handling procedure program can As a representative of Randstad,
be viewed via our websites: please remember to:
http://www.randstad.com.au/grievance • be punctual and reliable.
• have an appropriate uniform
pregnancy WPS
and good grooming.
If you are undertaking a temporary
• be flexible to adapt to
or contract assignment through
the client’s environment,
Randstad and are pregnant, there
culture and standards.
may be additional health and safety
requirements to ensure yours and • have a friendly smile and good
the baby’s welfare. It is important for sense of humour while on staff.
you to discuss this with us as early as The WHS Act clearly states that the
possible so we can assist with ensuring employer (Randstad) and the centre/
both the employer’s and employee’s school (Randstad’s clients) has a duty
duty of care are protected. Randstad of care to provide a healthy, safe
may, at its discretion, request and hazard-free work environment.
medical clearance for particular This means the provision of training,
assignments or for assignments information, instruction and
within the six-week period before supervision to ensure a safe place
and/or after the birth of your child. of work and safe systems of work.
Randstad Education| section 3 — guidelines and agency proceduresPage 20
section 4
WHS information &
incidence reporting
guidance
participation in injury management temporary employees
and rehabilitation programs. Temporary employees are legally
required to protect their own health
Randstad has:
and safety and to avoid adversely
• legal responsibility to take all affecting the health, safety and
reasonable steps to ensure welfare of any other person.
the client has controlled
potential risks/hazards to our You will contribute by:
temporary employees. • following the policies and
• to monitor workplaces/practices procedures implemented by
and conditions to eliminate Randstad and its clients.
or minimise hazards. • having a positive attitude to safety.
centres/schools must: • ensuring you are familiar with the
work environment, including first
• provide a safe working
aid and fire/emergency procedures.
environment, safe systems
of work, and equipment • making sure you know how
that is in safe condition. to do the job safely.
• provide client site-specific • reporting any hazards and
inductions that include the communicating any concerns
provision of information, regarding job safety.
instruction, training and • doing the role you were booked
supervision to ensure the safety for. Any changes to the work
of temporary employees. environment or tasks must
• ensure when a temporary be approved by Randstad.
employee is injured while The Randstad management team
performing work on a client site, is committed to, and encourages,
the provision of suitable alternative open lines of communication
duties within the capacity of the between temporary employees
injured temporary employee and and themselves on all matters.
participate in the rehabilitation
process, wherever possible.
Randstad Education | section 4 — whs information & incidence reporting guidanceconsultation employees irrespective of where
Consultation should occur when they work. Temporary employees
decisions are made that directly are therefore required to attend
affect the health and safety a Randstad induction prior to
of temporary employees. commencing their first assignment/
shift and are expected to work in a
Randstad is responsible for ensuring
safe and sensible manner at all times.
regular consultation, however you
are also encouraged to contact
hazard identification, risk
your Randstad consultant to
assessment & control
discuss any issues you may have.
what is a hazard?
Randstad is committed to A hazard is something that has
consultation and co-operating the potential to harm the health
with temporary employees on and safety of people at work.
all health and safety issues.
The consultation process will involve As a temporary employee you have
the sharing of information and the responsibility to identify and
the exchange of views to provide report all hazards at any client site
the genuine opportunity for all where you are working. This is
to contribute effectively to the also to be reported to the client’s
elimination or control of risks. onsite coordinator/supervisor and a
Randstad representative immediately.
Regular consultation provides
a free flow of information and stay alert for hazards
gives all temporary employees the • overheating equipment
opportunity to discuss WHS issues. • trip hazards (hole in
induction floor, cords etc)
Randstad places great emphasis • accumulated rubbish
on the prevention of work-related (poor housekeeping)
accidents and illness. Our safety • incorrect disposal of sharps
induction is part of the company’s
• overloaded electrical
orientation and prevention strategy
equipment/circuits
for all new temporary employees.
• storage of flammable material
The induction covers all safety aspects near a heat source
of WHS applicable to temporary
• electrical wiring defects (cracked
insulation on cord etc)
Page 22• explosive dangers (spilt flammable implement any necessary changes,
liquid, flammable vapours, dust etc) and if required implement a safe and
• failure to switch off equipment effective Return to Work program.
when not being used All Randstad employees who
slips, trips & falls are involved in an incident or
Slips, trips and falls are among the accident at work are required
most common workplace accidents to have an ‘Incident/Accident
and often occur due to hazards. Report Form’ completed — which
Below are some things to remember: your Randstad consultant will
complete on your behalf when
• slow down when travelling
you call to notify of the accident.
across greasy or wet surfaces.
• hold on to railings and ensure workers compensation
slippery surfaces are cleaned Randstad’s temporary employees are
up or made less hazardous. covered by Workers Compensation/
ACC. Randstad is bound by the
• make a point of choosing
provisions of the Rehabilitation
non-slip footwear.
and Workers Compensation Act,
Report all damaged, slippery or and therefore is responsible for
hazardous surfaces to a Randstad all claims administration and
consultant or on-site client rehabilitation processes.
representative immediately.
Temporary employees who
are injured at work and wish
reporting a hazard, incident,
to lodge a claim MUST contact
near miss, accident or injury
Randstad immediately after
Phone Randstad immediately the accident or injury occurs.
All accidents require reporting and
some accidents require immediate All claims will be investigated by
reporting by law. In order to do this, Randstad’s dedicated WPS team.
once the supervisor/coordinator at A claim may be further investigated
the site has been advised, notify by a formal investigator as part
Randstad immediately so we can of normal internal procedures.
fulfil our legal obligations. This is This will involve the temporary
essential in allowing Randstad to employee, the client/organisation
direct you to appropriate medical and any other relevant parties, being
treatment, assess the accident/injury, interviewed by the investigator.
Randstad Education | section 4 — whs information & incidence reporting guidanceIt is an offence to provide false or Information required when
misleading information about a completing incident reports includes:
claim. You must provide Randstad • what happened?
with a Workers Compensation
• location of incident.
Medical Certificate with any claim
to cover all time lost from work due • time and date of incident.
to the workplace related injury. • who was present?
• precursors to incident/what
client incident reports happened before the incident.
An incident report is an official • who was involved?
document detailing an unusual
• any injuries as a result
event or an incident, which may
of the incident?
affect the safety of clients, staff
and/or the general public. Most • any property damage.
client sites will have a procedure • seriousness of incident.
for incident reporting. An incident report is used to:
When you commence any shift, it is • alert managers to problems
your responsibility to ensure you are so assistance can be given to
aware of the reporting procedures reduce the likelihood of the
and requirements of that workplace incident happening again.
in relation to major issues/incidents.
• put strategies in place to
Incident reports must be concise, deal with specific issues.
specific and should not contain • provide means of quickly
subjective language such as personal identifying additional needs such
opinions. All client-required incident as extra support or training.
reports must be completed as soon
• provide a picture of developing
as possible and before leaving the
behaviour patterns.
work-site at the completion of the
shift where the incident occurred. • provide both positive and negative
You should take a copy of any information on staff performance.
client incident report you complete • provide a safeguard for
and after reporting the incident both clients and staff.
to your Randstad consultant, you
Remember, you are completing
must also provide a copy of the
a legal document. An incident
client incident report to Randstad.
report can, at any time, be
Page 24tendered as evidence in legal injury to personnel, visitors and
proceedings. Do not include temporary employees. Please
personal opinions of the incident. ensure you are aware of the site
emergency response procedures
At all sites, there are approved first-
where you are working.
aid facilities and qualified personnel
You must also ensure you are
in case of an injury or emergency.
aware of the location of fire
The aim is to ensure personnel who extinguishers, evacuation procedures
suffer possible injury receive quick, and assembly points. Policy and
efficient and effective first-aid. procedure manuals are available
• seek medical attention at all facility-based shifts.
where required. The following are examples
• if an injury occurs at your of emergencies that could be
workplace, no matter how small, encountered at a work site:
inform your on site supervisor and • serious fire
Randstad consultant immediately.
• explosion
It is imperative you have
immediate contact with Randstad, • gas leak
as soon as it is safe to do so. • major chemical or
• if further medical treatment flammable liquid spills
is required — your on-site • bomb threat
supervisor and Randstad • earthquake
consultant will give specific
directions to manage the transfer Once you are safe and have dealt
or transportation of the injured with the emergency as required by
person to a medical provider. the client/organisation’s emergency
response procedures, advise your
workplace emergencies Randstad consultant immediately.
An emergency is any sudden and
hazardous material & substances
unexpected event demanding
immediate attention. ‘Hazardous substance’ means a
substance that is (a) listed on Work
In the event of an emergency, Safe Australia’s List of Dangerous
all client sites have formal Hazardous Substances, or that is
emergency action plans to prevent (b) determined to be a hazardous
Randstad Education | section 4 — whs information & incidence reporting guidancesubstance by the manufacturer gradual onset symptoms:
or importer of the substance on • vomiting, diarrhoea
the basis of Work Safe Australia’s
• feeling sick
Approved Criteria for classifying
Hazardous Substances. • headaches, dizziness
• skin problems
There are four ways a hazardous
substance can enter your body: • allergies
1. inhaled — breathed in • long-term disease such as
birth defect or cancers
2. ingested — swallowed
3. absorbed — through the skin identifying hazardous substances:
4. injected — needle or sharp • inspect the workplace and check
object entering your skin the labels.
• tell your supervisor if any chemical
hazardous substances could be:
or substance is causing
• cleaners and solvents you problems.
• disinfectants • ask your supervisor about
• garden sprays the chemicals you use. Find
• other chemicals out if they are dangerous.
• dusts or solids Viewing the Material Safety
• body fluids Data Sheet (MSDS) can do this
for each of the substances
Hazardous substances can that are located on-site.
cause either sudden injuries or
gradual onset of injuries. Warning labels must be on
all containers for hazardous
sudden injury symptoms: materials. Information is given
• burns in words, symbols or pictures,
• poisoning and must be written in English.
Information includes:
• coughing
• a word to describe how hazardous
• sore eyes
the substance is e.g. POISON.
• suffocating
• dangerous goods class to tell
you the major hazard posed by
substance e.g. FLAMMABLE GAS.
Page 26• advice on physical risks, health MSDS registers should be
risks, directions for safe use, first- located within close proximity
aid procedures and emergency of hazardous substance(s)
procedures. Also reference to the being used. If unsure, ask your
Material Safety Data Sheet (MSDS). supervisor or contact Randstad.
material safety data sheet (MSDS) safety signs
MSDS are used internationally to Safety signs advise what you
provide the information required must do to be safe. They will
for allowing the safe handling of be different colours, shapes
substances. MSDS’s assist employers and have different pictures.
to discharge their general duty of Colour and shape tells
care to employees by providing you if the sign is:
them with information on the
hazardous substances they are
A prohibition sign:
working with and the hazards
Red and white on
associated with those substances. a circle with a diagonal
They are able to give you the bar
following information: A caution sign:
• use of hazardous substances Yellow and black on a
correctly and safely. triangle
• understanding of safety A safety sign:
recommendations and the rationale Green and white
for these recommendations. on a rectangle
• recognise symptoms A mandatory sign:
of over-exposure. Blue and white on
a circle
Suppliers of hazardous substances
are responsible for the provision
of MSDS’s that the manufacturer
or importer has prepared.
Randstad Education | section 4 — whs information & incidence reporting guidancePage 28
induction checklist candidate name: _________________________________________________ A Randstad consultant will ensure they go through an induction with you prior to commencement of your first shift and ensure you have been inducted thoroughly into the following topics. Please tick each box below to confirm you have been inducted on each topic: q welcome to Randstad Education q on-site induction q agency contact hours q timesheet instructions q manual handling q pay queries q food allergies q tax file number & Banking q first aid q change of personal details q skin care and sun protection q dress code & appearance q nappy changing procedure q accountability q staff to child ratios q confidentiality q use of mobile phones q drug & alcohol policy q availability for work q WHS responsibility & Randstad Policy q sign-in and sign-out q hazard identification, risk assessment q extension, shift changes & cancellation of shifts q undertaking employment with q ID badges Randstad clients q qualifications and police check I, ............................................................................., have been inducted prior to commencement of my first shift in the above operational procedures and the WHS policy and procedures of Randstad. signature...................................................................... date........................................ Randstad representative name.................................................................................. signature........................................................................................................................
declaration of WHS
responsibilities
I have read and understood the agency guidelines handbook.
I understand and agree that my safety and the safety of work colleagues is my
responsibility, and as such I agree to:
Follow any on site safety rules and signs.
a always ensure I read and understand on site inductions
— site and job specific information.
a ensure an induction is completed by the host employer on
commencing the assignment.
a ensure if an induction is not provided Randstad is notified
immediately and work is not commenced until this is resolved.
a participate in additional on site inductions provided by clients.
a always wear the necessary equipment for personal protection.
a report any unsafe hazard, incident or practice to my site
supervisor and Randstad consultant.
a report any workplace injuries to my site supervisor before
leaving the site, as well as my Randstad consultant.
Please initial each of the above points and sign below.
signature...................................................................... date........................................
Page 30professional
development
professional development
Randstad Education can help you attain
• Certificate III in Children Services
• Diploma in Children Services
• Certificate IV in Outside School Care
For more information please visit www.randstadeducation.com.au
Looking for work abroad?
Randstad Education has a wide choice of temporary and permanent
positions, both in the UK and abroad.
Teach in the UK
E teachintheuk@randstad.co.uk
www.randstadeducation.co.uk
Teach in New Zealand
www.randstadeducation.co.nz
Teach anywhere
www.teachanywhere.com
refer a friend
your friend Know any fantastic Early Childhood Teachers or Diploma
Trained educators? Refer a fellow educator to Randstad
could win Education and you could earn a $250 bonus.
you $250 Call 1300 360 014 to find out more.
Conditions apply.shaping
the world
of work in
education
Page 32locations & office
contact details
contact us anytime
Randstad Education has 11 offices across Australia offering
a dedicated education recruitment solution in regional and
metropolitan areas.
Sydney Early Childhood T +61 (0) 2 8238 0200
Sydney Schools T +61 (0) 2 8238 0240
Newcastle T +61 (0) 2 4032 7388
Melbourne Early Childhood T +61 (0) 3 8630 7400
Melbourne Schools T +61 (0) 3 8630 7406
Adelaide T +61 (0) 8 8468 8021
Brisbane T +61 (0) 7 3337 5230
Canberra T +61 (0) 2 6132 3888
Darwin T +61 (0) 8 8923 4388
Perth T +61 (0) 8 9320 1688
Hobart T +61 (0) 3 6212 7588
My consultant is
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