UPDATE TO THE SECTOR ISSUE - MARCH 2020 - NZ Health Partnerships
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UPDATE TO THE SECTOR
ISSUE
ISSUE–-MARCH
MARCH 2020
the ‘NewCo’ strategic priority has been INSIDE THIS ISSUE
paused and replaced with a work
stream on establishing our Strategic Clinicians contribute to
Direction.
project’s success > pg 2
Building on earlier work with the Board,
the strategy focuses on the alignment Hospital beds’ project
and co-dependencies between FPIM, shows rapid returns > pg 3
data and procurement, with a sharp
focus on continuing to lift the value we Data accreditation pilot
provide, customer-service levels and
launches > pg 5
return on investment to DHBs.
Following further input from the Board Customer feedback
and consultation with our customers generates new ideas > pg 6
In our November update I wrote that and other stakeholders, the strategy
NZ Health Partnerships is focused on will form the basis of a new Statement Update on the FPIM
three strategic priorities: of Intent. Programme > pg 7
1. Delivering on our commitments With respect to Priority 3, this update
today – achieving the goals provides some information the Our Stakeholder
and savings targets set out in internal programme, which we call Engagement Journey > pg 10
our Statement of Performance the Organisational Performance
Expectations 2019/20 Programme.
2. ‘NewCo’ – collaborating with others My other focus, as Chair of the sector’s
to establish ‘NewCo’ and set it up for Joint Procurement Authority, is making
success a number of improvements to health-
3. Organisational Performance – system-wide procurement governance
initiating a programme to improve and planning. I’ve discussed this with
organisational delivery in a number all DHB CFOs and am doing so with
of areas. Chief Executives as I travel to meet
with them and members of their team
I am pleased to report we remain
over the next two months.
on track with Priority 1. In National
Procurement we are close to delivering Our next Board meeting is on 30 March
to the $14.9m savings target, which in Wellington. We look forward to
will be a near three-fold increase on the welcoming three new Directors from
savings achieved in 2019/20. the Northern, Midlands and Central
Regions. An update from our Chair,
Under Ministry of Health-led
Terry McLaughlin, will follow shortly
governance, the Finance, Procurement
afterward.
and Information Management (FPIM)
programme remains on time, scope In the interim, please get in touch
and cost and the delivery team is should you wish to discuss any aspect
nearing full strength. of this update in more detail.
This has seen the company increase
to 110 FTE from its historical average
of around 50 FTE, which we were on
1July 2019. I mention this by way
of context to the key appointments
section of this update.
Following confirmation that there will GET IN TOUCH
Kind regards
be no immediate changes to NZ Health If you would like to receive our
Steve
Partnerships’ governance/ownership, Update to the Sector or have
any feedback please email:
justine.banfield@nzhealthpartnerships.co.nz
NEWS
NATIONAL PROCUREMENT
Clinicians contribute to project’s success
Head clinicians from across New Zealand provided our efforts on items that clinicians were willing to
key insights into a successful electrophysiology consider using, without risking patient outcomes.”
go-to-market strategy.
DHBs’ clinicians need electrophysiology
In January 2019, an RFP was released
consumables and equipment to diagnose and treat and by September suppliers had been
cardiac arrhythmia. contracted, providing positive outcomes.
“While NZ Health Partnerships (NZHP) brought a This will deliver significant annualised
strong commercial lens to the RFP process, we benefits and operational value to
needed to understand clinicians’ experiences of participating DHBs – Auckland, Canterbury,
using the equipment,” says NZHP Category Manager
Capital Coast and Waikato.”
Joon Pan.
Head Clinicians, including the Heart Rhythm NZ
Chair, were involved from the early stages of the
project providing both support and guidance.
“We also took a very hands-on approach at each of
the DHB’s by observing cases with the surgeons.
“This provided clarity around the real-time challenges
surgeons and clinical staff deal with on the ground.
The items we decide to contract and focus on
commercially have a direct impact on what clinicians
choose to use.
“These products are used within the heart and
require a very careful procedure for success. In most
instances, a clinician has used a specific product for
many years. To use another product takes some time
to get used to. By understanding this we focused NZHP Category Manager Joon Pan
NZHP
NZHP CEO to chair JPA
NZHP’s Chief Executive Steve Fisher is the new cross-health procurement governance, operating
Joint Procurement Authority (JPA) Chair. Steve model and policy.
attended his first meeting in December last year. “However, as a group we feel the implementation
The December meeting was also Nelson Marlborough and execution of these foundations needs to be
DHB CEO, Peter Bramley’s, first as CE Sponsor. improved in order to deliver a greater return on
The JPA is a collaborative group that provides a investment for DHBs.
collective view from DHBs and key procurement “This is one of our primary areas of focus over the
agencies to deliver value to the healthcare system. next six months,” says Steve.
This includes responsibility for designing, developing
The group has a role-based membership including:
and biennial reviews of the DHB Procurement Strategy.
In addition to this, the JPA is accountable for • CEO NZHP (Chair), Steve Fisher
allocating and resourcing strategic initiatives. • DHB CEO Sponsor of Procurement, Peter Bramley
The group also ensures agreed processes are • CEO of PHARMAC, Sarah Fitt
followed, while aiming to remove barriers to delivery • GM Government Procurement, MBIE, John Ivil
for DHBs.
• Chair of Procurement Operations Advisory Group,
JPA is accountable to DHBs and regularly reports into
Kevin Broughton
the DHB CEO Forum through Peter.
• CEO of HealthSource, Clare Thompson
“The building blocks for effective procurement across
health have been put in place over the last four years, • A senior clinical representative, Dr Stephen Munn
including the first ever DHB Procurement Strategy, • A DHB CFO (vacant).
2 MARCH 2020
NEWS
NATIONAL PROCUREMENT
Hospital beds’ project shows rapid returns
An initiative to improve costs for DHBs around not have done this without their feedback. We
hospital bed purchasing is already providing were also privileged to work with subject matter
benefits. experts around the country including DHB
clinicians from various disciplines – clinical
“Typically, DHBs buy beds (and related products)
engineering, infection prevention and control,
at the end of their life or when there are new
moving and handling and nursing staff.”
requirements. Many DHBs have formal replacement
programmes and some products are rented,” says The project is in its final stages with pricing
NZHP Category Manager Esreé Bezuidenhout. already implemented for products for purchase;
the rental category was completed in February.
At the end of 2018, NZHP identified an opportunity to
improve the approach for this category.
“While the category has gone to market before, this
time we added value to the process by implementing
a Total Cost of Ownership model and introducing a
new capital purchasing model, referred to as Further
Tender Option (FTO).
The first FTO process undertaken
for one of the larger DHBs resulted
in a significant benefit.”
A key outcome of the project is the appointment of
suppliers to a preferred and restricted list.
Esreé adds, “We released this RFP based on what NZHP Category Manager
our customers told us they needed. Our team could Esreé Bezuidenhout
DataHub improves user experience
NZHP’s DataHub has been extended to include Oracle
Analytics Cloud (OAC) to improve data analysis and
unlock greater benefit for our customers.
The small investment in OAC recognises that the
FPIM Health System Catalogue and Spend Data
Repository are not expected to be fully operational
until end-2020 or early-2021.
All 20 DHBs store their procurement data in the
system. This information is used by NZHP and
PHARMAC to support their National Procurement
teams to make more informed procurement
decisions.
Before the improvement, access to this important
information was only available to specialist analysts.
This impacted turnaround times and the user’s ability
Data Team Lead Hosein Derhamy
to glean real insights. It also led to misinterpretation
of business needs.
“To address this, we extended the system to include
FastFact – NZHP
OAC – allowing our procurement team to access data
to create reports easily and quickly. They are now able
$
to merge their procurement and business knowledge
with key data, to identify opportunities for our
customers,” says Data Team Lead Hosein Derhamy.
16.6m
Annualised benefits to DHBs
“Being cloud based, users can access the system
from anywhere in the country if they have the right (FY2018/19)
authentication credentials. Real-time reports can be
easily and securely shared with other users.”
3 MARCH 2020
NEWS
SHARED BANKING AND COLLECTIVE INSURANCE
NZHP represents DHBs on risk and finance groups
New Zealand Government Procurement and Property Corporate and Finance, Grant McGregor, whose
(NZGPP), in consultation with Treasury New Zealand, team provides Shared Banking and Collective
has been reviewing options for improving the way Insurance services to the 20 DHBs.
government agencies approach insurance
“We will also be a conduit to explain the proposal to
The project identified that government agencies are the DHBs, as they are likely to be early participants
finding it increasingly difficult to obtain insurance in any scheme. We will contribute to the risk
at a reasonable cost. However, well-managed finance aspects, as well as knowledge-share
agency participation – through a centralised funding around how a good collective could operate and
solution – is key to successfully managing this and engage with customers and service providers.”
other key risks. The solution will be financially
NZGPP is a branch of the Ministry of Business,
self-sustainable.
Innovation and Employment.
They propose to implement Government partial
self-insurance solution to reduce the cost of
insurance, insurance, as well as improve the
consistency, efficiency and effectiveness of risk
management across Government.
FastFact – Collective Insurance
To do this, a Client Advisory Group (CAG) and
Alternative Risk Financing Project Governance Board
$
4.9m
(PGB) have been established. NZHP will represent
the DHBs on both the CAG and PGB.
The PGB aims to provide direction, guidance and
oversight of the development and implementation of total annualised
the Alternative Risk Financing Project. benefits
“The CAG presents a good opportunity for us, as (FY2018/19)
a DHB collective services representative, to bring
our customers’ voices to the project’s design and
implementation,” says NZHP General Manager,
NZHP
NZHP’s strategic performance programme on track
Last year, our Chief Executive Steve Fisher identified the workstreams, including clear outcomes and
the need to lift our delivery and performance to the measures.”
next level right across our business.
OPP improvement areas include: streamlining
Angela McCullough was appointed to the Executive and improving processes; applying a structured
Leadership Team, as Operations Manager, to drive approach to manage business change initiatives;
this work. embedding the right ‘can do’ high-performance
She has implemented an Organisational culture; and, ensuring the necessary tools are in
Performance Programme (OPP), a structured, place to create efficiencies and to enable better
value-based plan to lift organisational maturity delivery to customers.
in a number of areas.
“OPP is very much about our evolution as an
organisation that strives to maximise value. It is It’s important for our business
about embedding a continuous improvement culture to deliver greater value without
and environment to achieve better outcomes for
our customers, shareholders and people,” says
significant additional cost – the
Operations Manager Angela McCullough. lack of the right tools, processes
“While there have been pockets of improvement
and systems add costs to a
initiatives in the past, this is the first time we have business, which can impact
dedicated teams and internal specialists focusing on customers and shareholders.”
4 MARCH 2020
NEWS
FPIM
Data accreditation pilot launches
DHBs will be able to create and maintain national and
shared data, following the launch of a new Master
About the course
Data Accreditation course in January.
The Master Data Accreditation course
National master data is an asset collectively owned includes training and reference
by the DHBs. FPIM is responsible for creating and documentation.
maintaining shared data, including the Health System
Catalogue and associated contracts, suppliers, There is a mandatory online General
sourcing rules and price / value schedules that Principals assessment module that
must be passed before moving
support the DHB National Procurement Strategy. onto any of the seven specialisation
The Master Data Accreditation course has been modules, which will be progressively
designed for those DHBs participating in FPIM.
rolled out over the coming months.
“This complex data environment requires a structured, Each specialisation module has two
consistent and disciplined approach to data components: an online assessment;
management to ensure it remains fit-for-purpose,” and, then a scenario-based
observation.
says Operational Service Training Specialist
Stella Best, who has developed the accreditation The Accreditation Pilot was rolled out
programme. at the end of January and consists of
“Through the course, we anticipate that DHBs
the General Principal and Suppliers
modules, the observation component
providing master data services will be accountable to will be overseen by FPIM Master Data
the Operational Service Data Team around ensuring Team Leader Jeet Raghav.
data quality and standards. This includes managing
risks and issues mitigation as well as privacy.”
All Wave One DHBs are participating in the online
e-learning pilot, which closed on 11 March.
Participants’ feedback will be reviewed to share how
best to roll it out across the DHBs participating in
FPIM.
“We are pleased with the participation levels and
feedback so far,” says Stella.
“Based on DHB CFOs’ feedback last year it was clear
an accreditation process and training had to be
developed to support DHB employees to apply a more
systematic approach to creating and maintaining
data to nationally-agreed standards. This includes
supporting them to keep appropriate records and
demonstrate good practice around data security and
confidentiality.”
A key component is being able to evaluate a DHB
employee’s capability and abilities around managing
data. This can then be shared with the participant and
DHB to identify areas for improvement.
Operational Service Training Specialist Stella Best
SNAPSHOT
DHB roadshow kick-starts 2020
The Operational Service Customer Roadshow started in February, as a drive to meet
with DHBs in person to gather feedback and insights into their experience of the
service to date. The first DHB visit was with the Bay of Plenty DHB business support
leads. Over, the next two months the team will continue the roadshow to ensure all
DHBs participating in FPIM are involved.
5 MARCH 2020
NEWS
CORPORATE AND FINANCE
Customer feedback
generates new ideas AVAILABLE Variance Analysis Template
DHBs are regularly asked for reasons
Three new initiatives have been developed by
around actual cash and forecast cash
NZHP’s Corporate and Finance team, in response
balance differences. To enable DHBs
to customer feedback.
to save time and effort writing emails
In 2019, the annual Shared Banking and Collective in response, a simple template was
Insurance Customer Feedback Survey generated developed allowing them to easily
the idea to develop tools and resources to better
select variance reasons from a few
support DHBs.
common items.
“The surveys were introduced in 2018 as one
way to gain understanding about what our AVAILABLE Shared Banking and
customers think about the services – processes, Collective Insurance Customer
communications and support,” says Treasury and Handbooks
Finance Analyst Sahana Rao.
Information handbooks are now available
“If improvements are made during the year, we to provide DHBs with better understanding
endeavour to check in with the DHBs to see how of the end-to-end services provided by
they are working. We also like to gather feedback
NZHP. The handbooks also enable new
about the service providers, Marsh and BNZ.”
starters to the DHBs to quickly access
information all in one place.
UNDERWAY Forecasting Tool
Each year DHBs are asked to provide
NZHP with short-term (eight weeks) and
long-term (two years) daily rolling cash
forecasts and any assumptions used
in the preparation of the forecasts. The
information is used for cash management
and regular reporting to the Ministry of
Health. The manual process requires
DHBs to send emails, which NZHP receives
and consolidates using excel tools. There
are also inconsistencies in the different
assumptions used by DHBs in the forecast.
NZHP is leading the development of a tool
to streamline the forecasting process,
while also increasing accuracy and
consistency. We aim to make this available
to DHBs later in 2020..
Treasury and Finance Analyst Sahana Rao
SNAPSHOT
Focus on procurement trends
Procurement leads from the DHBs, PHARMAC and MBIE attended the bi-annual
Procurement Leads Forum in November 2019. Facilitated by NZHP, the forum was
titled ‘A fast evolving environment’. Presenters discussed the impact to the system of
measuring broader outcomes, industry changes, therapeutic regulations, sustainability
and traceability across the supply chain. Participants offered suggestions for future
events in 2020, including:
• Opportunities to create value
• DHB case studies
Sahana
• Increased networking time
• NZHP development of its operating model.
6 MARCH 2020
UPDATE on FPIM
HEALTH FINANCE, PROCUREMENT AND FPIM ORACLE PROGRAMME
INFORMATION SYSTEM The National Technology Solution build remains
In December, the FPIM Governance Board endorsed on time, scope and budget.
NZHP to continue delivering the programme and service Following acceptance of the Development
in an integrated way, by working with the Ministry of Environment in November, the build of the support
Health (MoH) and the FPIM Governance Board. (SUP) environment was also accepted in early
December also saw the South Canterbury DHB Board February.
approve the move to join FPIM bringing the total Two of the five environments required for the
number of participating DHBs to 11. IT infrastructure have now been successfully
handed over.
HEALTH SYSTEM CATALOGUE
(FORMERLY NATIONAL CATALOGUE) Following a decision to upgrade the Oracle
Application, the team will be working with existing
The Health System Catalogue Design activities are
customers to deliver the upgrade at the beginning
progressing well, despite timeline pressures.
of June. At the beginning of March, our customers
The draft Health System Catalogue Business Case was user acceptance testing on the upgrade will be done
submitted in December 2019 and the working group working alongside our Operational Service team.
provided subject matter expertise and input, as well as
A number of customer-focused engagement
a final review.
activities were implemented, including: Project
The group represents a cross-section of healthcare Manager Bart Signal visited Southern DHB (SODHB)
stakeholders including DHBs, PHARMAC, HealthSource for a Finance Requirements Workshop to provide an
(formerly hA FPSC), NZHP, a private hospital provider overview of the programme, work required and key
and independent advisors. processes within each area of the system.
In February, the business case was shared with DHB “We wanted to have some face-to-face time with
CEOs, CFOs and CIOs and other key stakeholders. the DHB and to gather insights into its current
Stakeholders include PHARMAC, GS1, Johnson & processes and site specific issues. It was a
Johnson, MoH and central agencies. productive session and we came away having
In February, a central agency clinic was held to run been able to explain the additional information
over the ins and outs of the business case and gain required to support the set-up of the familiarisation
feedback from these stakeholders. The clinic ensures environment.”
all the required information is included and factors – The team has also visited South Canterbury
like risk allocation and affordability – have been taken and Counties Manukau DHBs, among other key
into account. Attendees at the clinic included Treasury engagements on site.
NZ, the Government Chief Digital Officer and MOH,
(See our Stakeholder Engagement Journey for
FPIM, PHARMAC, Governance Board Independent,
more detail on pg 10)
MBIE, DIA and Stats NZ.
NEWS – Operational Service What our
customers say...…
Customer service survey launched “The ‘new’ approach to
The first Operational Service customer survey was released to frontline their customers is like
FPIM users in December 2019 to gather key insights into ways to a breath of fresh air. To
improve customer experience. be able to call and email
directly with members
“It is important that we get it right and our customers let us know what
of your team has been
they think about our team, what we are doing well and where we can
amazing and has already
improve,” says Head of Service Delivery Phil Unsworth.
produced excellent
The survey used the Net Promoter Score measurement tool as it is
results. This new
considered the internal gold standard customer experience metric.
direction will lead to a
“The survey results showed areas for improvement and provided us great improvement in our
with a good baseline (along with the other survey responses), to identity relationships and much
priority areas of improvement around customer experience,” he says.
better communication
“We intend to survey regularly – our next one is planned for late-March. than we had previously.”
Customer experience is a key priority for us and we will only get it right
if we listen to what our customers are telling us.” JACKY CLARK, ORACLE
BUSINESS SUPPORT,
The new approach to customer service is being reflected in feedback
WAIKATO DHB
from our customers.
7 MARCH 2020UPDATE on FPIM continued
OPERATIONAL SERVICE
Since early-2019:
FPIM service enhancements requested by
Wave 1 DHBs were delivered on time prior to
Christmas. Additional workflow enhancements
• There’s been a 53.3% drop
have also been completed – these in outstanding items
enhancements will make customers’ lives
better by ensuring that customer approvals get remaining open at the end
to the right place within the right timeframe.
of each month
The team also supported the DHB testing of
the latest Oracle version (12.2.9) in February.
This version, following testing, should be live
• There’s been a 53.7% drop
by late-May / early-June. It ensures users will of new items being opened
continue to be supported by Oracle, as well
as enabling the service team to receive future each month
functionality.
OPEN/CLOSED SERVICE REQUESTS (IT ‘TICKETS’)
2019
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
0 250 500 750 1000 1250 15000
Starting New Items Closed In Ending
Open Items Assigned Period Open Items
8 MARCH 2020What our
customers say...
CASE “It’s most definitely quicker
to return results.”
STUDY “I’ve done some testing with
some ‘more than basic’
SQL queries and found that
DataHub – there has definitely been
an improvement in data
data security retrieval and extraction.”
OPPORTUNITY
All DHBs send purchasing information to NZHP, which we load and
consolidate so our analysts can prepare reports used by PHARMAC and
NZHP National Procurement to understand DHB spending and assist
category planning for procurement.
CHALLENGE
When DataHub was moved to NZHP it was housed at NZHP’s office.
The team identified potential data security risks.
SOLUTION
We initiated a project to migrate the system to the Cloud where data
security could be assured. The project was completed successfully with
minimum downtime for our end users. The Cloud also provides better
performance. In addition, it provides access to Cloud vendors such as
Oracle Cloud Analytics, giving advanced data analytics and better report
development and sharing. It now takes a third of the time to write a report,
reducing bottlenecks and downtime.
OUTCOMES
• Increased data security
• Faster access to data
• Richer report development environment
• Better procurement opportunities
9 MARCH 2020Our Stakeholder NOVEMBER
Engagement 8 21
Journey FPIM presented
at the bi-annual
National CFO Forum: discussions with CFOs.
Topics included; BNZ internet banking availability,
Procurement Leads MBIE’s Alternative Risk Finance All-of-Government
Workshop, gaining Collective proposal for 2021, BNZ Cash Offset liquidity,
valuable insights into FPIM, Health System Catalogue and accounting options,
procurement need and the National Procurement pipeline
JANUARY 2020 DECEMBER
21 11 16 Throughout 12
POAG review POAG full day, FPIM FPIM National DHB
of Health face-to-face Governance workshops CE Forum
Procurement Board
Capability Meeting FPIM FPIM update
framework accounting to Cabinet
options
workshops
Throughout 24 30 30-31 31
FPIM FPIM Oracle Finance FPIM South Island Health System
accounting Questionnaire Customer Finance Catalogue Workshop
options Workshop with Group Requirements with multiple
workshops Northern Region meeting Workshop stakeholders
MARCH 2020 FEBRUARY 2020
Early 2020 Feb to March 17-21 Feb 14 13 12
Updating Operational Supply chain Health System Catalogue National DHB Supply Chain
the new Service workshop and Business Clinic with Chairs and Operations
DHB Boards Customer consultation FPIM Governance CE Forum Group
on FPIM’s Roadshow with Southern Board Members, DHB
progress and South representation, and
Canterbury DHBs other key stakeholders
SNAPSHOT
Collaboration keeps FPIM on track It’s always great to
In November, the FPIM team held six workshops for DHBs, have the opportunity
which will be using the National Technology Solution
(NTS) (under the FPIM Oracle Programme). Participants
to meet with our
included DHB CFOs and the area leads (such as data lead, customers. They are
finance lead and supply chain lead) who will be using the
the reason we’re doing
NTS. The interactive sessions helped both customers
and the FPIM team gain valuable insights into key focus this and their input
areas and ongoing planning activities. A follow-up survey is vital to produce a
was distributed to participants in January, with feedback
being generally positive, along with a strong desire for
system that will work
participants to have further opportunit to get more in-depth well for them.”
with requirements. To support this, a second round of
PROGRAMME MANAGER
workshops are being held this month to clarify the system NIGEL BERNIE
configuration required by DHBs to meet their requirements.
10 MARCH 2020PEOPLE
NZHP participates in in the New Zealand Government
Procurement (NZGP) graduate and intern programme.
This enables a graduate to work at NZHP on a
six-month procurement secondment each year.
In 2019, we invited Mangala Kasongo to be part of
our team.
Mangala Kasongo, NZGP Graduate
“When I started at NZ Health Partnerships, I had a very
limited understanding of what the procurement function
was. My time here enabled me to amass a wealth of
understanding and practical knowledge about this
important area of business for Government.
“Being able to work so closely with the team taught
me the importance of stakeholder engagement and
relationship management. The skills I’ve learnt will help
me on my Procurement Graduate Programme journey –
from here, I’ll be able to run an end-to-end procurement
process.
“A highlight has been the opportunity to work on a variety
of projects, alongside category managers. Working in the
health system is both challenging and rewarding – being
able to work with people who are genuinely passionate
about making a difference in every way possible, through
procurement, has taught me a huge amount as a
professional and an individual.”
SNAPSHOT
NZHP Board update
At its last meeting on 18 February, the Board With three of the four DHB directors not being
welcomed the Director-General of Health’s letter to reappointed as Chairs, the Board is working to
DHB Chairs and Chief Executives on 10 February. secure replacements for the Northern, Midlands
The board is looking forward to re-engaging and Central Regions. Jenny Black has helped
with the Chairs and Chief Executives’ quarterly facilitate this process. Nominations have been
meetings. made for all three regions: Midlands Region
The Board was also pleased to note FPIM is on (Dr Jim Mather, Chair Lakes DHB), Central Region
time, scope and cost with change and transition (Sir Paul Collins, Chair Wairarapa DHB) and
planning progressing well. While the FPIM Northern Region (Pat Snedden, Chair Auckland
Governance Board and SRO Shayne Hunter DHB).
oversee all aspects of FPIM, the Board maintains The Board resolved to identify a suitable candidate
an interest as the delivery partner on behalf for the third independent director position which
of MoH. has been left vacant pending the outcome of the
The Board is also confident that NZHP’s National Shareholders Review Group process.
Procurement team will deliver close to the
NATIONAL CHAIRS
$14.9m benefit target. This will be a near
three-fold increase in national procurement National DHB Board Chairs were announced in
benefits compared to 2019/20. December 2019 by Health Minister David Clark.
NZHP’s focus on lifting the value NZHP provides, This includes 76 appointments, including 13 new
customer service levels and return on investment DHB chairs. Of the 13 Chairs, four Māori Chairs
to DHBs – as part of its three to four-year strategy were announced as a “significant changing of the
– received endorsement from the Board. guard”. The new DHB Board members started
their three-year terms on 9 December 2019.
Following further development and input from
the Board in March, the strategy will be discussed NZHP’s DHB Director for the Southern Region,
with DHBs and other stakeholders, with a view to it Ron Luxton, was reappointed as Chair DHB South
forming the basis of a new Statement of Intent. Canterbury.
11 MARCH 2020PEOPLE
Key Appointments
FPIM
Aaron Miller Derek Reid Jeet Raghav
– DEPLOYMENT MANAGER – TEST MANAGER – MASTER DATA TEAM LEADER
Aaron has more than 22 years’ With more than 20 years’ Jeet is responsible for delivery
experience in the IT sector, with experience in ICT, much of it of the administration and
vast expertise focusing on large in testing, Derek brings valued coordination of master data
ERP implementations, upgrades experience to FPIM. Derek has changes. He is dedicated to
and rollouts for global worked on similar projects at data integrity and quality. Jeet
organisations. Aaron spent 10 2degrees, including implementing brings master data management
years in Europe implementing an automated Procure to Pay experience to his role; this
and deploying SAP solutions for solution. He also has health includes managing teams within
Diageo, Philip Morris and Shell. software testing experience large, complex environments
Most recently, he completed a achieved at healthAlliance on the including Auckland Council and
long engagement at Fonterra, as Clinical Portal Upgrade project for Avis Budget Car Rental.
a team lead across many projects Counties Manukau and Waitematā
involving ERP, manufacturing, DHBs. Most recently, Derek was
integration and trade and Test Managing multiple projects
compliance systems. at 2degrees. His experience
includes ICT roles in the
telecommunications, health and
electricity industries.
Justin Clifford
– SERVICE INCIDENT AND
ADMINISTRATION TEAM LEADER
Anthony Gates Justin has 15 years’ experience in
– CHANGE AND RELEASE MANAGER
the service industry and technical
Anthony Gates provides support, predominantly in
leadership in IT Service Ian Fenwick managing teams in high-pressure
Management and manages the – OPERATIONS & COMPLIANCE operation environments such
Change and Release processes. MANAGER as service operations, incident
With experience and results management and help desk
across the Service Management Ian joined the Operational Service support. Most recently, Justin
Lifecycle at operational, Delivery team as Operations & managed the Vodafone Service
managerial and consultancy Compliance Manager, bringing Assurance Team focused on
levels, Anthony is an expert in with him a strong customer service giving consumer, government
ITIL. Previous roles within the focus gained by leading teams in and business customers a
Service Transition space include the hospitality, justice, insurance streamlined experience when
change, release, and configuration and telco industries. Prior to loss of service was experienced.
manager roles at TVNZ, Telecom joining NZHP Ian was a Customer
NZ (now Spark), Westpac Care Manager at Vodafone for the
NZ, and Deloitte where he consumer contact centre technical
delivered multiple Configuration support and fault management
Management Database, teams.
coordinated system upgrades and
managed changes to drive value
to stakeholders.
12 MARCH 2020PEOPLE
Nigel Bernie Matt Johnston Sattar Hasan
– FPIM ORACLE PROGRAMME – SOLUTIONS ARCHITECT AND – TECHNOLOGY DELIVERY
MANAGER INTEGRATION LEAD MANAGER
Matt Johnston joined NZHP as Sattar joined the FPIM team
Nigel joined the FPIM team as Solution Architect, initially working as Technology Delivery
Senior Project Manager in October, on the Health System Catalogue Manager. He is a customer-
before being appointed as FPIM and providing guidance on FPIM focused service delivery
Oracle Programme Manager system architecture. Matt was most manager who brings a solid
in December. An experienced recently a consultant architect, track record of successful
programme and project manager, working in food and beverage, implementations of healthcare
Nigel brings a solid track record health and utilities organisations, and ERP systems across
of delivering programmes and on business applications, different industries. Sattar has
projects in IT, manufacturing, manufacturing systems and held positions in health, most
utilities, local government and international web applications recently as a CIO for a group
education. He previously worked delivered via the cloud. His clients of private hospitals abroad,
with Fonterra where he led a included Fonterra, HealthSource, leading the implementation
number of projects within the Trace Vector, Watercare, NZ Venture of infrastructure and clinical
Programme, including rolling out Investment Fund and Plunket. Matt management solutions.
the batch tracing solution to all NZ has more than 20 years’ experience
manufacturing and milk collection in IT technical and scientific roles
sites and product authentication for and business analysis working for
infant formula. BP, Land Information NZ, Telecom
1G mobile network and Transpower.
NATIONAL PROCUREMENT
Abhijit Trikannad Mathew Lucas Rowena C. Hernandez
– CONTRACTS MANAGER, CLINICAL – CATEGORY MANAGER, – CONTRACTS MANAGER
INDIRECT SERVICES
Abhijit brings a strong academic Rowena has more than 20 years
background in law and health Mathew has strong indirect of supply chain management
science and he has been admitted procurement experience through experience and has has worked
to the New Zealand bar as a previous roles in public sector, in multi-national organisations
solicitor. Specialising in contract media and FMCG industries. (public and private sector).
management he previous worked Mathew held similar roles at Rowena recently moved back
for the Department of Corrections: Auckland Council, MediaWorks to New Zealand from her native
Ara Poutama Aotearoa by managing and SkyCity. Philippines, where she worked
high-risk, high-value contracts with brands including Nestle
including privatised prisons, prisoner Philippines, HSBC Global
escorting, supervision services and Resourcing, Holcim Philippines
prison electronic security systems. and EDC.
13 MARCH 2020PUBLICATIONS ANNUAL REPORT NZHP’s Annual Report 2019 can be viewed on our website. www.nzhealthpartnerships.co.nz
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