TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole

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TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
TOULOUSE
THE OPEN

METROP LIS

 Smart City 2018
 evaluation
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
CONTENTS

                                                       1   STRATEGY
                                                           p. 4 to 10

EDITORIAL                                                  FUNDAMENTALS

                                                       2
                                                           The Open Metropolis approach is based on a number of fundamentals
                                                           to accompany innovative projects.
                                                           p. 11 to 17

This year the European Commission awarded

                                                       3
                                                           MOBILITY
Toulouse the “European Capital of Innovation”              An Open Metropolis for easier and smoother mobility.
                                                           p. 18 to 24
prize thanks to the booster effect of Smart City.

                                                       4
This ranking honours us and rewards our ability            BREATHABLE
                                                           An Open Metropolis for an adaptable, efficient and breathable city.
to set up and run public and private sector projects
                                                           p. 25 to 29
as well as our determination to deploy so many
consultation tools and methods to set the citizen

                                                       5
                                                           INTERNATIONAL
at the centre of things.                                   An international Open Metropolis with strong roots.
                                                           p. 30 to 32
Our Open Metropolis has been working to build

                                                       6
the intelligent city of the future for three years         GOOD LIVING
                                                           An Open Metropolis for an even friendlier and more intergenerational city of good living.
now, generating so many projects to lead on                p. 33 to 37
to a more innovative, dynamic and sustainable

                                                       7
territory, where a friendly atmosphere and                 BEAUTIFUL, CLEAN AND SAFE
                                                           An Open Metropolis to make Toulouse more beautiful, cleaner and safer.
economic attractiveness go together.
                                                           p. 38 to 39

Jean-Luc Moudenc
Mayor of Toulouse
President of Toulouse Metropole

                                                             Project annual progress:

                                                                 BEING      BEING     FINAL     GOAL
                                                                LAUNCH   DEPLOYMENT   PHASE   ACHIEVED

                                                                                                                                                  3
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
1
STRATEGY

                                                                                                                                       A COLLABORATIVE PROJECT
                                                          TOULOUSE,                                                                    WORKS TO INVOLVE
                                                THE OPEN METROPOLIS                                                                    AND SERVE ALL...
The Open Metropolis to respond to the challenges of tomorrow’s metropolises.                                                           A cross-cutting organisation to serve the Open Metropolis: the management structures of the Metropolis,
                                                                                                                                       the City of Toulouse, other towns and associated organisations (Tisséo Collectivités local authorities trans-
• The metropolitan matter, an issue on a global scale: metropolises   This development is driven by economic players who are           port body, Oppidea, Europolia, the Attractiveness Agency, Toulouse Metropole Habitat, Decoset, etc.).
  represent 2% of the world’s surface, concentrate 50% of the         involved in projects and contribute their innovative solutions
  global population, consume 75% of the energy generated, are         for more responsive and scalable services for our citizens.
  at the origin of 80% of CO2 emissions and represent more            This development puts the citizen at the heart of a better-      … USERS with the Usage Lab
  than 70% of global GDP.                                             managed metropolis, encouraging his or her participation and
                                                                                                                                       The Usage Lab is an organisation
                                                                      contribution to projects.
• For Toulouse Metropole, the Smart City approach is based                                                                             designed to foster the co-construction
  on a need to react: a more “intelligent” metropolis that is         In 2015, Toulouse Metropole defined a master                     of new public services and improve
  developing, investing in an urban project and ambitious but         plan and a strategy based on 3 principles and                    existing services.
  sustainable infrastructures in matters of energy consumption        5 ambitions.                                                     This open approach operates
  and production, transport and digital technologies, with wise
                                                                                                                                       through workshops run by our
  management of natural resources.
                                                                                                                                       service providers (les Imaginations
                                                                                                                                       Fe r t i l e s , Pa l a n c a a n d l d é e s
                                                                                                                                       Communes) who dispose of the
                                                                                                                                       necessary technical expertise

                                           N MCETSTFRACOPOLIS
                                                                                                                                       n e e de d to f ur th er territo rial

                                         PE
                                        O PROJE        TORY
                                                                                                                                       consultation. The Usage Lab thus
                                                                                                                                       applies participator y methods
                                                                                                                                       to bring in businesses, citizens,
                                                                                                                                       researchers, members of the local
                                                                                                                                       authority, students, etc. to work
                                                                                                                                       together. The citizens and players of
                                                                                                                                       the ecosystem join forces to jointly
                                                              TOOLS                                                                    construct tomorrow’s metropolis.
                                                                                                                                                                                       Workshop Hackathon
                           EVENTS        EXPERIMENTATION        CUSTOM       DEMONSTRATORS          DATA
                                                              LABORATORY

                                                           AMBITIONS

                                                                                       GOOD
                                                                                                      CLEAN                            … ECONOMIC STAKEHOLDERS and ACADEMIC PLAYERS
                    MOBILITY BREATHABLE                    INTERNATIONAL                               AND
                                                                                       LIVING                                          The Open Metropolis’s beacon                    Demonstrators are projects imple-           The “Small Business Act” as
                                                                                                       SAFE
                                                                                                                                       projects are the thematic approaches            mented within the framework of              applied in Toulouse is a charter for
                                                                                                                                       defined in 2015 in consultation with            partnerships between public and             public contracts aiming to facilitate
                                                                                                                                       associated structures (Tisséo local             private stakeholders (major groups,         and accelerate the mobilisation of
                                                                                                                                       authorities transport body, Attrac-             SMEs and start-ups) and academic            innovations, talents and SMEs in all
                                                      STAKEHOLDERS                                                                     tiveness Agency, etc.), clusters and            players on the project themes. These        the investment programmes of the
                                                                                                                                       citizens. They are run by multidisci-           projects can find support from consor-      Metropolis and its 17 signatory
                        PUBLIC PLAYERS                        CITIZENS                   BUSINESSES                                    plinary working groups and rely on              tia, and national or European Calls         partners to make public contracting
                                                                                                                                       innovative metropolitan investment              for Projects, etc. and can lead to public   a real lever for territorial development.
                                                                                                                                       programmes, with collaboration from             and private joint financing.
                                                                                                                                       the local ecosystem. These projects
                                                                                                                                       are broken down into structuring
                                                                                                                                       projects, demonstrators and experi-
                                                                                                                                       mentations.
 4                                                                                                                                                                                                                                                                             5
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
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   STRATEGY

                                                                                                                                                  THE OPEN METROPOLIS
   … START-UPS with the Experimentation programme
                                                                                                                                                  IN NATIONAL AND INTERNATIONAL NETWORKS
                             The Experimentation programme proposed • To enable the development of new services through the free
     TOULOUSE
     THE OPEN
                             as part of the Open Metropolis approach
                             is intended to co-construct the Metropolis
                                                                           provision of certain data held by the community (open data) and
                                                                           optimise existing public services,                                        EUROPEAN                                         This prize and European funding are a
                                                                                                                                                                                                      recognition of the work accomplished and
                                                                                                                                                                                                                                                         • Innovative and multiple tools for consultation
                                                                                                                                                                                                                                                           with citizens, such as the Usage Lab and
     METROP LIS
                             of tomorrow by drawing on the wealth of • To serve as a springboard for local start-ups to develop and
                             the territory’s start-up ecosystem. Since     strengthen their visibility on a national or international scale and
                                                                                                                                                     RECOGNITION                                      the Open Metropolis’s ambition to involve
                                                                                                                                                                                                      citizens in the City of tomorrow and in
                                                                                                                                                                                                                                                           Nacelles,
                                                                                                                                                                                                                                                         • The Violette chatbot, a public service with
     Smart City
     Experimentation         the launch of the Open Metropolis approach,   thus act together for the economic development of the territory.                                                           innovations.                                         artificial intelligence, a pioneer in France
                             42 experiments have been conducted.         The Experimentation programme is aimed at emerging companies                                                                 The 3 strong features of the Toulouse bid:           and Europe, allowing citizens to interact
                                                                                                                                                     Toulouse Metropole was selected in 2018                                                               24 hours a day.
   Toulouse has indeed committed itself to the Smart City approach for in the region less than 5 years old (less than 500,000 in revenues           as one of the Top 6 European Innovation          • A Smart City as a public-private project
   a more collaborative Metropolis, using technology to make life easier and less than 10 employees). As an experimental territory over              Capitals, alongside Hamburg (Germany),             factory that goes beyond administrative          .
   for citizens/users. Its purpose is to improve public action. Start-up a period of 1 to 12 months, the Metropolis thus tests a prototype,          Athens (Greece), Aarhus (Denmark), Leuven          logic and mobilises the various professional
   companies, the driving forces of innovation, the major architects of a service or an economic model, with the support of a local authority        (Belgium) and Umea (Sweden).                       services of the metropolitan area but also
   tomorrow’s services and uses, are therefore key partners.             management or associated structures (Tisséo Collectivités,                                                                     the 37 municipalities and satellite structures
                                                                         Oppidea, etc.).                                                                                                                (Smtc Tisséo, Oppidéa, Europolia, etc.),
   Experimentation - to what purpose?
                                                                         How to take part in the Experimentation programme?
   • To make it possible to carry out full-scale tests in urban areas
                                                                         On the Toulouse Metropole website, start-ups can fill in the permanent
     on innovative products or services.
                                                                         experimentation call form to join the Experimentation programme.
                                                                         Go to the “I Participate” tab, under the “Call for Projects” section
                                                                         to launch the process.                                                     SINCE                                                             SINCE                                       SINCE
                                                                                                                                                     2011                                                              2014                                        2016

                                                                                                                                                                                                                                       TOULOUSE
                                                                                                                                                   ECOCITÉ TOULOUSE MÉTROPOLE (2011/2020)

   EXPERIMENTATION PROGRAMME                                                                                                                      As winner of the “City of Tomorrow” label for Investment
                                                                                                                                                  Programmes in the Future and member of the “EcoCité”.
                                                                                                                                                                                                                     FRENCH TECH TOULOUSE

                                                                                                                                                                                                                   French Tech Toulouse has held a
                                                                                                                                                                                                                                                                    TOULOUSE FABCITY

                                                                                                                                                                                                                                                                Toulouse Metropole has joined

   SINCE 2015
                                                                                                                                                  Network, Toulouse Metropole has been committed since             label since 2014. This is a group            the world network of 11 metro-
                                                                                                                                                  2011 to an approach based on innovation to serve sustainable     of entrepreneurs and accompanying            polises acting for the re-loca-
                                                                                                                                                  urban development.                                               organisations who contribute to              lisation of industrial, food and

      86 %        151        32
                                                                                                                                                                                                                   supporting and developing start-ups          energy production.
                                                                                                                                                                                                                   in the Toulouse urban area.

         of start-ups satisfied                                 job creations                                        patents                                                                                                            JULY                 JULY           APRIL
                                                                                                                                                                                                                                        2018                 2018           2018

                  42
        of the programme run                                                                                       by start-ups
        by Toulouse Metropole                                                                                       committed                                                                FAB14, FABFESTIVAL
                                                             experimentations                                  to experimentation                                                                                                                                        COMMUTE PROJECT
                                                                                                                                                            From 17 to 22 July 2018 Toulouse Metropole hosted the “Fab14”, the 14th edition of                                    (page 2)
                                                                                                                                                            the international Fab Lab meeting, which took place for the first time in France with
                                                                                                                                                            1,200 members taking part. 1,123 contributions were collected by digital survey;

            179 %                                 10,600,000€                                            5,431,819€
                                                                                                                                                                                                                                                                                 ESOF
                                                                                                                                                            expressed by citizens, makers, companies and start-ups; as first proposals for the
                                                                                                                                                            Toulouse Fab City of tomorrow.                                                                   The 8th edition of the Euro
        increase in revenues                                   of funds raised                                   of investments                                                                                                                              Science Open Forum (ESOF),
                                                                                                                                                                                                                                                             the biggest gathering on science and innovation
      on average over start-ups                                                                              mobilised by start-ups                         EUROPEAN INITIATIVE                ICAPITAL PRICE
                                                                                                                                                           “URBAN AIR MOBILITY”                                                                              in Toulouse, “European City of Science”.

                                                                    11
    taking part in the programme                                                                            over the Toulouse region

                                                                                                                                                                      SEPT.                            OCT.                     NOV.                                          DEC.
                                                           fundraising projects                                                                                       2018                             2018                     2018                                          2018

                                                                                                                                                        SMARTCITY EXPO WORLD CONGRESS                                    FUTURAPOLIS                                FORUM SMART CITY

             89 %
 global level of satisfaction expressed
                                                                   34
                                                         services sustained over
                                                                                                              107,379
                                                                                                           citizen testers of services
                                                                                                                                                  13-15 November 2018 - Barcelona - Toulouse Metropole
                                                                                                                                                  was one of the 700 cities taking part in the Smart City
                                                                                                                                                                                                                                                    12 December 2018 - an annual meeting to report on
                                                                                                                                                                                                                                                    the progress of the process and projects to citizens
                                                                                                                                                  Expo 2018 World Congress. This edition focused on                                                 and businesses and to plan ahead with the support
     by users of services derived                        the metropolitan region                           or products experimented               five main themes addressing the key issues facing cities:                                         of experts’ views and other international experiments.
from the Experimentation programme                       by the entire ecosystem                                                                  digital transformation, the urban environment, mobility,                                          More than 800 participants and 43 speakers, on
                                                       (public and private players)                                                               governance and finance, and inclusive and sharing cities.                                         5 December 2017 during the previous Forum at the
                                                                                                                                                                                                                                                    Capitole.
    6                                                                                                                                                                                                                                                                                                       7
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
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STRATEGY

                                                                                                                                      Parks scooter before
                                                                                                                                        taking the metro
    IN 2018,                                                                                                                                 page 24

    THE CITIZEN’S
    PATHWAY,                                                                         Moves on to
                                                                                     Seniors Info                 Helps keep
                                                                                                                                                                                              STUDENTS
    AT THE HEART
                                                                                        Point                   the City clean
                                                                                       page 34                     page 24

    OF THE OPEN                                                                          i                                                           Reports a dustbin tipped

    METROPOLIS
                                                                                                                                                       over onto the road
                                                                                                                                                             page 12                                    Plans itinerary
                                                                                                                                                                                                         using public
                                                           Benefits from intelligent infrastructures                                                            !                                          transport
                                                                                                                                                                                                        and carsharing
                                                                           page 28
                                                                                                                                                                                                        on smartphone
                                  Meets up with
                                  friends in the
                                intergenerational                                                                         Receives visit from
                                 neighbourhood                                                                            postman to be listed
                                     page 35                                                                              on the town register
                                                                                                                              Warning and          Experiments the city

      FAMILY                                                                                                                Emergency Plan         of tomorrow through
                                                                                                                                                    Draw me Toulouse
                                                                                                                                                         page 14

                                                                                                                                                                                       Consults what’s in the fridge
                                                                                                                                                                                     remotely to manage food shopping
                                                                                                                                                                                                 and meals

                 Offers
               carsharing                                    Asks Violette chatbot
            to drop off kids                                    administrative                                                                                                                              713705

                at school                                         questions                                             Gives an opinion on the
                                                                   page 16                                              neighbourhood’s future
                                                                                                                         via the “I Participate”
                                                                                                                                platform
                                                                                                                                 page 17
                                                                                                                                                                                                         Gets information on solar
                                                                                                                                                                                                          energy potential of roof

                Takes part
           in a hackathon run
            by the Usage Lab                                                                                                                                                    Takes part in Citizen
                 page 32                                                                                                                                                          Call for Projects
                                                                                                                                                                                       page 13

                                                                                                        Takes the driverless
                                                                                                       shuttle to go shopping
                                                                                                               page 23

                                                                                                                                                                                                        Rediscovers the city
                                                    Recharges telephone                                                                                                                                 in enhanced reality
                                                        in the street                                                                                                                                         page 31
                                                           page 29

                                                                                                                           SENIOR
8                                                                                                                                                                                                                              9
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
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STRATEGY

KEY FIGURES 2018
       + than         > 7,721 citizens consulted in scope of surveys

                                                                                                  101                               77
                                                                                                                                                         2
                                                                                                                                                        FUNDAMENTALS
10,384
                      > 293 on Usage Lab workshops
                      > 550 on Neighbourhood Municipality meetings                                                                                      The Open Metropolis approach is based on several fundamentals
                      > 1,041 by on-line consultation                                      businesses, clusters,             businesses involved        to accompany innovative projects.
                      > 38 candidatures for Citizen Call for Project
Associated citizens   > 621 registrations on the jeparticipe.toulouse.fr platform           universities and                    in projects
                      > 120 proposals on development of the Place Anthonioz               associated groupings                                         Consistency between consultation tools      Data control and sharing are the keys
                         de Gaulle (Popup)
                                                                                                                                                        and the process itself allows for greater   to creating new services in all areas.
                                                                                                                                                        interactivity with citizens and to offer    Data collection, sharing and cross-­

       500 M€                                                              2                                                      3
                                                                                                                                                        ever more spaces for free expression        referencing will be possible through
                                                                                                                                                        and co-construction (project 1). Citizen    an urban data platform (project 3).
                                                                                                                                                        and entrepreneurial initiatives are flou-   Through its concern to involve citizens
 objective for public investment                     Citizen Call for Projects - 4 prizes                            international distinctions:
                                                                                                                          Finalist I-capital            rishing in Toulouse, encouraged by the      in the co-construction of the metropo-
             by 2020                              Urban Innovative Projects Call (20 sites)                                                             cooperation between stakeholders.           lis, the Open Metropolis has obtained
                                                                                                                   Urban Innovative Action (UIA)
                                                                                                                 Urban Air Mobility Manifesto (UAM)     The Open Metropolis aims to promote         European recognition as European
                                                                                                                                                        and enhance the actions proposed or         Innovation Capital.

          15
   emblematic projects
                                                   9
                                            public-private
                                                                                         14
                                                                               start-up experimentations
                                                                                                                              120
                                                                                                                      management referents
                                                                                                                                                        carried out by citizens, entrepreneurs
                                                                                                                                                        and groups (project 2).

      committed to,                         demonstrators                                in 2018                      and satellites involved
      1 new project                                                                                                   (Tisséo Collectivités,
   “Smart Education”                                                                                                     Oppidea, Agence
    launched in 2017                                                                                                    d’Attractivité, etc.)

            2018 PIVOTAL YEAR
            FOR KEY ISSUES
            THE ENVIRONMENTAL ISSUE:                                                 THE ISSUE OF MODERNISATION:
                                The Open Metropolis can be seen as                   The public-private Project Factory encourages creativity
                                a Project Factory to serve the Climate               internally, running change and progress in professions
                                Air and Energy Plan (PCAET) and                      to answer effectively to citizens’ expectations and changes
                                objectives set for 2023: reduction by                in usages in the City. These expectations find expression
            40% of Greenhouse Effect Gas emissions, reduction                        especially in usages revolving around alternative forms
            by 20% of energy consumption compared with 2016                          of mobility, sharing public space, access to public services
            and doubling of the share of renewable energies.                         and administrative formalities.

            THE ECONOMIC ISSUE:
            The Open Metropolis relies on public-private partnerships                In this sense, the roadmap will be further enriched by
            and on the metropolitan economic and research fabric                     the contributions of technological innovation, especially
            to introduce innovations in urban projects. The urban                    in the fields of Artificial Intelligence, Intelligent Transport,
            transformation constitutes a real accelerator for businesses             etc. In addition to this there are the contributions of social
            and start-ups. The Toulouse Metropolis thus stands out                   innovation, relying very heavily on solidarity-based
            amidst the competition on issues of Intelligent Transport                businesses and associations (1st Brick incubator) and on
            Systems, with Hyperloop, EVA the flying taxi and the                     co-creational work with citizens to be as close as possible
            EasyMile driverless shuttle, to attract businesses.                      to the Usages of tomorrow’s world.

                                                                                                                                                                                                                                     The roofs of Toulouse - Saint-Nicolas Church © J. Hilfiger

  10                                                                                                                                                                                                                                                                                      11
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  FUNDAMENTALS
                                                                                                                                            2
                                                                                                                                            FUNDAMENTALS

PROJECT                1                                                                                                                     PROJECT                   2
REINFORCED                                                                             Results                                               PROMOTION OF CITIZEN                                                                           Results
INVOLVEMENT                                                                            2018                                  FINAL
                                                                                                                             PHASE
                                                                                                                                             AND ENTREPRENEURIAL                                                                            2018                                 GOAL
                                                                                                                                                                                                                                                                               ACHIEVED

AND INTERACTIVITY                                                                                                                            INITIATIVES
                                                                                       • Public meetings, neighbourhood commissions,                                                                                                       • Call for Citizen Projects “Co-Constructing
                                                                                          roaming diagnostics, participatory approaches.                                                                                                       the Open Metropolis” rewards 4 categories:
Pilot service: General Management for Modernisation, Smart City,                                                                             Pilot service: Toulouse Metropole, Smart City with the Usage Lab, la Caisse
Evaluation of public policies, Allô Toulouse, Local Democracy, Communication,          • 4 uses of mobile itinerant consultation            des Dépôts, Première Brique, EDF, Artilect, Gogowego, Syntony, Aérospace Valley,                - Good idea from a citizen;
Digital Management, and Territorial Action Management.                                   furniture: Nacelles in Pouvourville, “Assises”      Montpellier Méditerranée Métropole.                                                             - A boost for a project proposed by a group
                                                                                         public meetings on City Policy, la Reynerie                                                                                                            of residents;
Objectives                                  Perspectives                                 “Digital comes into its own” and the “Street
                                                                                                                                                                                                                                             - Kick-off for a project led by an association;
                                                                                         Work out” project at les Arènes.                    Objectives                                       Perspectives
• Co-constructing the metropolis of • M aintaining the momentum of                                                                                                                                                                         - Special thematic prize on the Territorial
                                                                                       • Launch on 3 July 2018 of the participatory
   tomorrow with those who live there,     consultation over the territory;                                                                  • To make Toulouse an “open” Metropolis         • Deployment of conversational robots           Air-Energy Climate Plan (PCAET).
                                                                                          citizens’ platform www.jeparticipe.toulouse.fr.
   innovating for and with citizens;    • Creating new workshops with the                                                                      with its citizens: the Open Metropolis.         on new communication channels to
                                                                                       • Usage Lab 6 July under the Arche Marengo                                                              offer value added services to citizens.
• Sharing and spreading the culture of    Usage Lab                                                                                         • Usage Laboratory Promoting, valori-
                                                                                         (250 people brought in from public space;
   participation;
• Fostering citizen involvement through
                                        • Surveys and interviews with citizens in
                                             the scope of public policy evaluations.
                                                                                         90 to test the platform) (musical table,
                                                                                         spokespersons, walls of expression - dazibaos,
                                                                                                                                                sing and developing virtuous actions
                                                                                                                                                initiated by the inhabitants:
                                                                                                                                                                                              • Implementation of prize-winning projects
                                                                                                                                                                                                from the Call for Citizen Projects.                4   prizes will be awarded
                                                                                                                                               - Usage Lab mechanism: supporting                                                                  on 12 December 2018 rewarding
   innovative tools;                                                                     platform test (computer + tablet).
                                                                                                                                                  the creation of new public services                                                              citizen projects
• Co-constructing public decision-making                                              • Experimentation of a digital conversational             and improvement of existing ones,
   - strengthening consultation.                                                          agent “Chatbot Violette” on the Toulouse
                                                                                          Metropole site.
                                                                                                                                                  setting up workshops as close as
                                                                                                                                                  possible to the public                                                                           8,000          € for the kick-off
                                                                                                                                               - Calls for citizen projects to promote                                                            prize for the Call for Citizen
                                                                                                                                                  citizen initiatives and set up innovative                                                        Projects

                                                                                                 550      meetings organised
                                                                                                                                                  services (e.g. innovative concierge
                                                                                                                                                  services, barter or exchange of ser-
                                                                                                                                                                                                                                                   53    finalists for the Call for
                                                                                                 in 20 neighbourhoods                             vices, exchange platforms, etc.)..
                                                                                                                                                                                                                                                   Innovative Urban Projects Draw
                                                                                                                                             • Promote, valorise and develop entre-                                                               me Toulouse
                                                                                               The www.jeparticipe.toulouse.fr                 preneurial initiatives:
                                                                                               platform: 621 registrations on                  - Launch of the “Draw me Toulouse”
                                                                                               the platform in 5 months;                          Call for Innovative Projects
                                                                                       270 votes for the City Stade des Acacias                - C all for “Digital and Open Data”
                                                                                       project                                                    business projects: 2 business
                                                                                                                                                  challenges (Gogowego, Syntony).

                                                                                                 20,800 downloads
                                                                                                 of the Allo Toulouse Application

                                                                                                 7,665      citizens consulted
                                                                                                within the scope of public policy
                                                                                                evaluations

                                                                                                 107,379
                                                                                                citizen testers of
                                                                                                start-up experimentations

   12                                                                                                                                                                                                                                                                                     13
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FUNDAMENTALS
                                                                                                                                                       2
                                                                                                                                                      FUNDAMENTALS

                                                                                                                                                      PROJECTS                  3     AND          4
                                                                                                                                                      DATA PLATFORM                                                                           Results
                                                                                                                                                      AROUND OPEN                                                                             2018                                    BEING
                                                                                                                                                                                                                                                                                     LAUNCH

                                                                                                                                                      PUBLIC DATA
                                                                                                                                                      & CONNECTED OBJECTS                                                                     •R
                                                                                                                                                                                                                                                ecruitment of current big data specialists.

                                                                                                                                           © P. Nin
                                                                                                                                                                                                                                              • D efinition of the 1st functional field of
                                                                                                                                                                                                                                                 application in collaboration with the Mobility and
                                                                                                                                                      Pilot service: Toulouse Metropole (Digital Management in collaboration with                Network Management Department: mobility.
                                                                                                                                                      the Smart City Department and the relevant business divisions) in partnership with      • Study on connected objects under way.
       FOCUS ON…                                                                                                                                      Tisséo Collectivités, public service delegates, research players, universities and
                                                                                                                                                                                                                                              • Start-up of a big data POC (Proof Of Concept)
                                                                                       Results                                                        private stakeholders.
                                                                                                                                                                                                                                                 on environmental data in relation with the
     DRAW ME TOULOUSE
     The “Draw me Toulouse” Call for Innovative Urban Projects is an innova-
                                                                                       2018                                                           Objectives                                 Perspectives
                                                                                                                                                      • Implement a metropolitan data strategy, • Technical development of the data
                                                                                                                                                                                                                                                 Environment Management body.

     tive approach that aims to accelerate the transformation of the territory,                                                                          in a logic of sovereignty over the data    platform.
                                                                                       • L aunch of the Call for Projects from 23
     while preserving the quality of life and identity of the city’s municipalities
     and districts. It is also a response to the key challenges facing Toulouse
     Metropole, especially in terms of affirming the identity of its territory and
                                                                                          May 2018 to 28 September 2018.
                                                                                       • A series of “meet-ups”, site visits and theme-
                                                                                                                                                         produced by the Metropolis.
                                                                                                                                                      • Develop “data science” skills within
                                                                                                                                                                                                 • Development of the initial brick in the
                                                                                                                                                                                                    functional application area of mobility               320     sets of data published
                                                                                                                                                         the Metropolis to serve its own needs      on which to build governance.                         and updated on Open Data
     heritage, economic development, and contributing to the city’s energy and            based meetings have been organised to help
                                                                                                                                                         (“Datalab”).                                                                                     in 2018
     ecological transition.                                                               understand the metropolitan and specific                                                               • Define and prioritise new functional
     Over 20 sites owned by Toulouse Metropole, member towns, the Tisséo
     transport authority, the airport or the Stade Toulousain, the players ­involved
                                                                                          issues for each site.
                                                                                       • Announcement of the finalists for each of
                                                                                                                                                      • Enrich the heritage of Metropolitan        application areas.
                                                                                                                                                         Data: development of intelligent • Identify profession referents on each
                                                                                                                                                                                                                                                          6   profession management
                                                                                                                                                         infrastructures, amplification of open
                                                                                                                                                                                                                                                          stakeholders in design
     in the promotion and development of the economy are called on to show                the sites on 5 November.                                                                                  functional domain
                                                                                                                                                         data, partnerships with data producers
                                                                                                                                                                                                                                                          of the platform
     creativeness and audacity to invent the City of tomorrow.                                                                                                                                   • Implement a strategy for deploying a
                                                                                                                                                         and citizen involvement.
     This is also a participatory approach that brings together citizens and
                                                                                                                                                      • Create new innovative services for the
                                                                                                                                                                                                    public connected network.                             The site:
     associations and their representatives through many different mechanisms:
                                                                                                                                                         citizen and for local authority agents.                                                          data.toulouse-metropole.fr
     participatory platform, dedicated website, neighbourhood offices and public
     information meetings, “meet-ups”, involvement of neighbourhood associa-                      114 applications filed                              • Modernise public administration at
     tions in juries.                                                                                                                                    Toulouse Metropole level.

                                                                                                  59 candidate teams
     Stakeholders and organisation: General development management                                                                                    • L ead communities of reusers:
     bringing together all the Toulouse Metropole professional management, public                                                                       citizens, universities, companies and
     and private partners: Tisséo Collectivités, the towns in the metropolis,                                                                           Metropolitan services.
     Waterways of France, Toulouse Blagnac Airport and the Stade Toulousain.
     Objectives                                                                                   53 finalist candidatures
     • Accelerate the transformation of the metropolis through 20 sites in the
        territory, through innovative urban projects in terms of methods and usages.
     • Rely on the assets of the Metropolis and the driving forces of its ecosystem
        to transform the city.
     • Mobilise innovative companies and young talents to develop new practices
        and inspire creativity.
     • Have the practices of operators and services evolve.
     • Encourage public/private/inhabitant partnerships that reflect changes
        in society.
     • Experiment with innovative ways of developing the city of tomorrow
        around the major challenges of the metropolis.

     Perspectives
     • Analysis and selection of final proposals by juries.
     • Announcement of the winners at the MIPIM (International Market for
        Real Estate Professionals), 13 March 2019.

14                                                                                                                                                                                                                                                                                                15
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
2
FUNDAMENTALS
                                                                                                                                     2
                                                                                                                                     FUNDAMENTALS
                                                                                                                                     FONDAMENTAUX

 E X P E R I M E N TAT I O N                                            E X P E R I M E N TAT I O N                                    E X P E R I M E N TAT I O N                                       WORKSHOP USAGE LAB
 D I G I TA L C H A L L E N G E
                                                                        TREPIED.CO                                                     MYOPENCITY                                                        TEST OF THE CITIZEN
                                                        GOAL                                                              BEING                                                            BEING                                                                GOAL
                                                      ACHIEVED                                                         DEPLOYMENT                                                       DEPLOYMENT                                                            ACHIEVED
                                                                                                                                                                                                         PL ATFORM “JE PARTICIPE”
CHATBOT VIOLETTE
                 Toulouse Metropole deployed the Violette                                     Trepied (tripod) is a Toulouse-based                          MYOPENCITY is an Open Source                                            page 5
                 “chatbot” (conversational agent) on the toulouse.fr                          start-up founded in 2016 that is                              democracy platform enabling local
                 website for 4 months from December 2017 to                                   developing a web-based solution                               authorities to consult their citizens
March 2018 as part of the Digital Challenge led by the Aeros-          for managing prevention procedures.                            simply and directly online.
pace Valley cluster and sponsored by Toulouse Metropole.
Violette has enabled the centralisation of various sources of          Keywords: Prevention Plan; Dematerialisation.                  Keywords: Citizen Participation, Citizen Platform, Connected       Keywords: evaluation workshop, creative workshop, citizen
information (e.g. weather forecasts, public transport routes,                                                                         Citizen, Digital.                                                  participation, collective intelligence, prototyping.
events in the region) to respond to citizens’ requests 7 days          Pilot service: Human Resources Department (health, quality
a week, 24 hours a day, through an enhanced conversational             of life at work cluster).                                      Pilot service: Territorial Action Directorate.                     Pilot service: Territorial Action Directorate.
experience.
Artificial Intelligence is at the heart of the Smart City approach     Objectives                                                     Objectives                                                         Objectives
and has a twofold objective: to modernise public administra-           • Confront tool models with potential users                    • Test the MyOpenCity platform in a very large-scale environment   • Co-design and exchange around the principle of a citizen platform
tion and offer value-added services to citizens.                       • Develop a web module to manage Prevention Plans                (Toulouse)                                                       • Test and evaluate the proposed citizen participation platform
                                                                                                                                      • Identify the issues related to the management of a citizen         under experimentation
                                                                       • Dematerialise Toulouse’s internal prevention plans
Keywords: Artificial intelligence, modernisation of public                                                                              platform over a large population                                 • Collectively identify areas for improvement on the tool
                                                                       • Improve cross-cutting communication on the project.
administration, value-added services for citizens.                                                                                    • Involve citizens and users in the transformation of their city   • Mobilise a diverse audience in terms of age, gender and socio-
                                                                                                                                                                                                           professional categories
Pilot service: Communication Department in collaboration                                                                              • Offer a new consultation tool across the territory
                                                                                                                                                                                                         • Collect the interpretations expressed by citizens and inhabitants
with the Digital Department and the Smart City Department.                                                                            • Increase the number of participants and diversify the
                                                                                 Potential impact on                                                                                                       on digital technology and citizenship
                                                                                                                                      representativeness of the public at city consultations
Objectives
• Offer citizens an enhanced conversational experience
                                                                                 40,000 operations every year                         • Allow greater transparency in public action.
                                                                                                                                                                                                         • Support internal reflections to ensure the sustainability of a
                                                                                                                                                                                                           tool that meets the expectations of citizens and users.

• Simplify access to quality information
• Process a large volume of requests 7 days a week, 24 hours                     1 modelling                                                                                                                       250 people took part
a day
• Better understand citizens’ needs and uses.
                                                                                                                                              621 registrations on the platform                                    in the day’s proceedings
                                                                                                                                              since 3 July 2018

                                                                                 Prototype preparation
                                                                                                                                              270 votes for the “City Stade                                        90     people tested and evaluated
                                                                                                                                                                                                                   the platform live
          189,000 messages exchanged                                                                                                          des Acacias” project

                                                                                                                                              26 contributions for the                                             100 citizens and inhabitants exchanged
                                                                                                                                                                                                                   views on digital technology and citizenship
          40,000 users                                                                                                                        “Participatory approach: Belfort” project

                                                                                                                                              24 contributions for the                                             4 workshops over the day
          90% success level                                                                                                                   “Place Pinel 2020” project

          Top3 of services used:                                                                                                                                                                                   90% consider the platform useful
          Transport, Events, Waste                                                                                                                                                                                 Digital Citizens, Citizens of Tomorrow?
                                                                                                                                                                                                                   15% positive views, 32% mixed views,
                                                                                                                                                                                                                   42 negative views and 11 % express no view
 16                                                                                                                                                                                                                                                                  17
TOULOUSE THE OPEN Smart City 2018 evaluation - Toulouse Métropole
3
                                                                                                                        MOBILITY

                                                                                                                                                  5                  6

      3
                                                                                                                        PROJECTS                        AND

     MOBILITY                                                                                                           MULTISERVICES HUB &                                                                 Results
                                                                                                                        STRUCTURING AND                                                                     2018                                BEING
                                                                                                                                                                                                                                             DEPLOYMENT

     An Open Metropolis for easier and smoother mobility.                                                               INNOVATIVE TRANSPORT
     Toulouse Metropole’s ambition through           The urban travel issue is about to                                 IN MATTERS OF ENERGY                                                                • Mobility Project 2020.2025.2030 approved
                                                                                                                                                                                                               7 February 2018.
                                                                                                                        AND CONNECTIVITY
     its Smart City approach is to offer citizens    undergo a revolution, with the emer-
     optimal, simple, fluid, inclusive and safe      gence in the very short term of urban air                                                                                                              • 4G offered over the entire Metro network.
     mobility to meet tomorrow’s challenges.         mobility. The 3rd dimension with the flight                                                                                                            •N
                                                                                                                                                                                                              ew applications TICKET’Easy and Pass’Easy
     This is to respond to continued demogra-        of drones first, then that of taxi drones.                                                                                                              to remotely purchase and replenish travel
     phic development (500,000 new daily             Mobility is developing in the form of a                            Pilot service: Tisséo Collectivités in partnership with Toulouse Metropole           passes and tickets.
     movements expected by 2025), the need           global offer of integrated services:                               (Smart City Department and Network Management Mobility Department).
                                                                                                                                                                                                            • Route of the 3rd Metro line that will connect
     to maintain economic dynamism (7,000            combating urban congestion, ecological                                                                                                                   Colomiers Station to Labège Station stabilised
     additional jobs a year), achieve a 40%          and energy transition, new mobility                                Objectives                                  Perspectives
                                                                                                                                                                                                              in view of the public inquiry in 2019.  
     reduction in greenhouse effect gases by         services, MaaS, etc.                                               • Answer to the exceptional attractive-Horizon 2020: doubling the capacity of      • New Linéo 9 line between Empalot and
     2030 (law on the energy transition and          Toulouse Metropole is fully involved in                               ness of the metropolitan territory and
                                                                                                                                                                Metro Line A; South Urban Cable Car;          l’Union (6/10 Linéo in service to date).
     green growth) and anticipate new usages         one of the “Innovation Territories of Great                           anticipate the mobility of tomorrow  4 additional Linéo routes, extension of
     such as “Mobility as a Service” or              Ambition” as part of the national TIGA                                                                                                                 • 1,000 parking spaces released and +
                                                                                                                        • Develop hubs having a host of ser- Tram T1 to Exhibition Centre; more par-         730 spaces created at Linéo lines 1,3 and
     driverless shuttle services.                    programme, the Future Investment
                                                                                                                           vices converge (multimodal exchange king spaces in carpark relays; extension       9 terminuses.
     To meet these challenges, the 2020 -            Programme (PIA-3) launched by the
                                                                                                                           clusters, electric charging points, of the cycling network and reinforced
     2025 - 2030 Mobility Project, led by            French government and implemented by                                                                                                                   • 4 4 carsharing spots developed and a
                                                                                                                           smart stations, caretaking (concier- pedestrian accessibility; facilitation of
     Tisséo Collectivités, is organised around       the Caisse des Dépôts. The ambition is to                                                                                                                carshare boarding area at P+R Ramonville.
                                                                                                                           gerie) services, creches, co-working carsharing and carpooling.
     a structuring network of public transport       bring out leading innovation territories at
                                                                                                                           spaces, small trading businesses,                                                • Call for Projects “Draw me Toulouse”: 20
     and major mobility projects (South Urban        national, European and global levels. It                                                                   Horizon 2021-2025: 3rd Metro line
                                                                                                                           citizen spaces)                                                                     sites including 4 multimodal exchange hubs
     Cable Car, 3rd metro line, etc.).               aims at the large-scale deployment of                                                                      and reinforced connections with the rail       controlled by Tisséo Collectivités.
     But the challenge for the Open Metropolis       demonstrators and encourages the                                   • Develop major mobility projects like network and dedicated exchange hubs:
     is to anticipate a more virtuous and prac-      financing of innovative technologies.                                 Toulouse Aerospace Express, the Airport Express Line; interconnection
     tical mobility for the future (clean and less                                                                         South Urban Cable Car and Linéo of Line B with the 3rd line at Labège:
                                                                                                                           – projects, emblematic of the Smart Southern Belt; 3 Linéos and additional
                                                                                                                                                                                                                      500,000 new
     restricted):
                                                                                                                           City when it comes to combining town express routes; additional Linéo routes
                                                                                                                           planning, traveller experience and being studied; greater meshing towards                  daily trips expected by 2025
                                                                                                                           accessibility.                       job and living areas; Express lines.

                                                                                                                                                                                                                      3.8 billion euros invested
                                                                                                                                                                                                                      “Mobility”
                                                                                                                                                                                                                      Initiatives in 114 towns and +
                                                                                                                                                                                                                      1 million inhabitants within the
                                                                                                                                                                                                                      Greater Toulouse conurbation

                                                                                                   The metro © P. Nin

18                                                                                                                                                                                                                                                         19
3
  MOBILITY
                                                                                                                                                      3
                                                                                                                                                      MOBILITY

PROJECT                   7
REDUCING                                                                                          Results
URBAN CONGESTION                                                                                  2018                                    BEING
                                                                                                                                       DEPLOYMENT

Stakeholders and organisation:
Pilot service: Toulouse Metropole.                                                                •C
                                                                                                    ontinued deployment of charging infrastruc-
Partners: COMMUTE Consortium, territorial businesses and players.                                  tures throughout the metropolitan area (outside
                                                                                                   the City of Toulouse).
Objectives                                       Perspectives                                     • Support for new forms of mobility (inclu-
                                                                                                     ding carpooling, carsharing, etc.) and ope-
• Consolidate a public-private approach • Deployment of new charging infrastruc-                   rational roll-out of innovation strategies,
   for optimised traffic management         tures for the Municipality of Toulouse.                  in conjunction with Tisséo-Collectivités.
• Develop alternative modes of mobility • U rban logistics: commitment to a                     • Strengthening the park and ride system
   to enable everyone to have a balanced    partnership approach beyond the metro-                   in conjunction with Tisséo-Collectivités.
   choice according to their uses and life  politan territory on the following themes:
   situations                               motorisation, itinerary, time slots, support          • Operational launch of the European COM-
                                            for businesses.                                          MUTE project around the airport area
• S et up actions to raise awareness,                                                               (creation of a carpooling area, deployment
 promote and enhance virtuous mea-               • Soft modes: definition of a master plan in       of a charging station for electric vehicles,
 sures                                              relation with Tisséo-Collectivités addres-       prefiguration of an autonomous electric
• Strengthen soft mobility at metropoli-           sing the 3 main strands: infrastructure,         shuttle, design of the data platform, etc.).
   tan level, by extending and improving            service offer and promotion.
                                                                                                  • O rganisation of “VILAGIL”, a collabora-
   the urban area’s bicycle network              • Examination of the procedures for imple-         tive structuring project, complementary
• Modernise urban parking, by impro-               menting a “Low Emission Zone (LEZ)”              to the European COMMUTE project, to                    FOCUS ON…
   ving the quality of service                      type system)”.
                                                 • Continuation of the multimodal prospec-
                                                                                                     deploy a resolutely integrated approach
                                                                                                                                                           COMMUTE                                                                              Results
                                                                                                                                                                                                                                                2018
• Propose a simple and intuitive inter-                                                             to urban mobility (creation of a platform
   m o d a l p at hw a y (d o o r-to - d o o r      tive studies programme, as part of the           for the enhancement of mobility data and
   approach)                                        mobility component of the Region-State           development of services for businesses                Toulouse and its metropolitan area        Objectives
                                                    Planning Contract (CPER), to improve             and citizens as part of a MaaS approach).             have one of the highest national popu-
• Deploy a freight mobility plan (urban                                                                                                                   lation growth rates. The Metropolis       • Smooth the traffic flow for greater
                                                    accessibility in Toulouse’s urban area and    • D ematerialisation of parking (payment
   logistics).                                                                                                                                             welcomes, on average, 15,000 new            mobility in the aeronautical and
                                                    reduce congestion.                               and control with ANPR). Real-time parking                                                                                                  • C reation of a collaborative mobility
                                                                                                                                                           inhabitants every year. Population          airport areas                               management system.
                                                 • Urban air mobility: Toulouse Metropole’s         data feedback, to better understand parking
                                                    commitment to the European initiative to                                                               growth is accompanied by strong           • Support the territory’s attractiveness
                                                                                                     practices and refine predictions.                                                                                                          • Implementation of a carpooling commuter
                                                    structure pioneering territories in Europe,                                                            economic growth and creates pro-
                                                                                                  • Overhaul of the Global Travel Management                                                        • Reduce pollutant emissions                  service between businesses.
                                                    for the experimentation of mobility solu-                                                              blems of accessibility to the airport
                                                                                                     System (GTMS) and the associated partnership          area (which alone has 70,000 jobs).       • Improve quality of life                  • “ Mobility” awareness plan for partner
                                                    tions in the 3rd dimension (from drones          to create CAMINO-T, a new territorial instru-                                                                                                companies.
                                                    to flying cars).                                                                                                                                 • Put the model on a sustainable basis.
                                                                                                     ment for mobility in the Toulouse urban area.         The Commute project (COllaborative                                                   • First version of the “Mobility” digital platform.
                                                                                                  • E xperimentation of self-service electric             Mobility Management for Urban Traf-       Perspectives                               • C onstruction of a carpool car park and
                                                                                                     bicycles and scooters in “free floating” mode.        fic and Emissions reduction) is testing   • Creation of a local Public-Private         installation of an electrical terminal in Pibrac.
                                                                                                                                                           a new urban mobility management              Mobility Committee in the airport
                                                                                                  • Alternating traffic / Crit’Air.
                                                                                                                                                           system with all the players in the           area with all stakeholders.
                                                                                                                                                           airport and aeronautical platform to
                                                                                                                                                                                                     • Creation of an intermodal exchange
                                                                                                                                                           reduce traffic congestion in this area.
                                                                                                                                                                                                       hub
                                                                                                                                                           This innovative project, 80% funded
                                                                                                                                                           by the European Union for a total cost    • D eployment of the autonomous
                                                                                                                                                                                                                                      Stakeholders and organisers: COMMUTE
                                                                                                                                                           of €5,240,524.55 million, is one of          shuttle strand
                                                                                                                                                                                                                                            brings together, in addition to Toulouse Metropole,
                                                                                                            55% of parking payments                        16 projects selected out of more than
                                                                                                                                                           200 submitted.
                                                                                                                                                                                                     • Telework experimentation             the main players in the Toulouse-Blagnac airport/
                                                                                                                                                                                                     • Implementation of a digital platform aeronautics area: Tisséo Collectivités, Airbus,
                                                                                                            made by dematerialised means                                                                                                    ATR, Toulouse-Blagnac Airport, Safran, Sopra
                                                                                                                                                                                                     • Evaluation of experimentations
                                                                                                                                                                                                                                            Steria, Afnor and the “Réussir” (succeed)
                                                                                                            Positive trend in parking                                                                • Proposal for a collaborative model business club.
                                                                                                            payment compliance rate:                                                                  of sustainable management
                                                                                                            from 20% to 30% in 1 year
                                                                                                                                                                                                     • Standardisation of the model.
                                                                                                            (since the reform)

    20                                                                                                                                                                                                                                                                                          21
3
MOBILITY
                                                                                                                                                         3
                                                                                                                                                         MOBILITY

                                                                                                                                                          PROJECT                8
                                                                                                                                                          AUTONOMOUS AND                                                                       Results
                                                                                                                                                          CONNECTED VEHICLE                                                                    2018                                 GOAL
                                                                                                                                                                                                                                                                                  ACHIEVED

                                                                                                                                                                                                                                               • Demonstrator Allées Jules Guesde from
                                                                                                                                                                                                                                                  06/12/17 to 31/05/18.
                                                                                                                                                          Pilot service: Toulouse Metropole, Mobility Network Management Department,
                                                                                                                                                          Smart City, Mairie de Pibrac, Tisséo Collectivités, French State (DIRECCTE),         • Study of acceptability and feasibility of the
                                                                                                                                                          Caisse des Dépôts, Easymile, Cluster Automotech, Gogowego.                             Shuttle demonstrator.

                                                                                                                                                          Objectives                                  Perspectives
       FOCUS ON…
                                                                                                                                                          • D emonstrate the feasibility of an • Identify relevant sections to test system
     URBAN AIR MOBILITY                                                                                                                                     autonomous vehicle in real conditions
                                                                                                                                                            in the city: 1st autonomous shuttle
                                                                                                                                                                                                     safety and deploy autonomous shuttle
                                                                                                                                                                                                     services without operator on board on               High level of user satisfaction
     The Urban Air Mobility (UAM) initiative of the European             This initiative is coordinated at European level by Airbus,                        demonstrators deployed in Pibrac         public highways.
     Innovation Partnership (Smart Cities & Communities), led
     by the European Commission, aims to bring together cities,
                                                                         with the support of the European institutional partners
                                                                         Eurocontrol and the European Aviation Safety Agency
                                                                                                                                                            (Esplanade Sainte-Germaine 14/06/17- • Integrate these new services in a
                                                                                                                                                            13/11/17) and Toulouse (Allée Jules
                                                                                                                                                                                                                                                         18,662
                                                                                                                                                                                                     sustainable way in complementarity                  passengers carried
     citizens, businesses, research players and other stakehol-          (EASA).                                                                            Guesde 06/12/17-31/05/18). Case of       with the traditional public transport
     ders, with the following main objectives:                           This is not a Research & Development approach in terms                             usages: people transport.
     • accelerate the implementation of first experiments in
        urban air mobility from 2019
                                                                         of technology, but an approach that is resolutely focused
                                                                         on the city and urban development. It is therefore the notion
                                                                                                                                                          • O ffer more ecological, safe and
                                                                                                                                                                                                     network.
                                                                                                                                                                                                                                                         5,789      kilometres
                                                                                                                                                            accessible mobility, as part of a “first                                                     covered by the shuttle
     • boost the level of social/societal acceptability from citizens   of “services” and responding to the needs of the territory                         and last mile” and multimodal link
     • prepare forthcoming European programmes to support               that takes precedence.                                                             approach.
                                                                         Not limited to UAVs or future taxi-drones (freight and
                                                                                                                                                                                                                                                         1 “Autonomia” chatbot
        innovation                                                                                                                                        • Make Toulouse Metropole a leading
     • develop European regulations on overflights of urban             passenger transport), this approach is being developed
                                                                                                                                                             territor y for autonomous and
        areas                                                            as a complementary link in a “smart mobility” offer in the
                                                                                                                                                             connected vehicles.
                                                                         Smart City.
                                                                                                                                                          • Test usages, appropriation and
                                                                         Territories constituting the UIC² (UAM Innovative Cities Community): network       acceptability by the population of this
                                                                         include Geneva, Hamburg, Ingolstadt, Brussels, Plovdiv (Bulgaria), Antwerp,
                                                                         Ghent, the Euregio cross-border region. Bordeaux Metropole/Nouvelle Aquitaine      type of innovative transport: conduct
                                                                         Region, MAHHL-Cities, Northern Hesse Region, Toulouse Metropole.                   of two autonomous vehicle studies
                                                                                                                                                            with users (505 respondents).
     Stakeholders: Toulouse-Blagnac Airport, Aerospace Valley, Airbus, Airmap, AKKA Research, CEA Tech, Banque des
     Territoires, CEREMA, CHU, Delair, DGAC (DSAC and DSNA), EASA, EDEIS, ENAC, ESSP, Eurocontrol, Europolia, EVA,
     GIS Microdrones, IAS, Involi, IRT Saint Exupéry, ISAE Superaero, LAAS-CNRS, LISST-Cieu, M3 Systems, ONERA,
     Oppidéa, Prefecture of the Region, Occitanie Region, Safran, Sopra Steria, TBS, Telespazio France, Thales, The Urban
     Software Institute, Tisséo-Collectivités, Unifly, VIPAIR-e...

     Demonstrator projects                                               Calendar
     •E  mergency and rapid intervention services (health/
        medical and risk management): transfer of defibrillators/        • 19 September 2018: signature of a “Manifesto of
        blood bags/medical kits, support for EMS, Civil Security,           Intent” with the European authorities
        Fire brigades, etc…                                              • 30 September 2018: creation of the “UIC²” community
     • Remote sensing: use of UAVs for environmental appli-                made up of 12 pilot territories in Europe
        cations or urban services (air quality measurement, urban        • 19 October 2018: official launch of the “U-space
        monitoring, infrastructure monitoring, etc.).                       European Network” by the European Commission
     • Urban logistics: to experiment support for specific              • 21 November 2018: technical meeting to launch the
        products and services for which UAV technology could                local partnership led by Toulouse Metropole
        complete the existing value chain, as part of a first / last     • 29 March 2019: finalisation of the design phase for
        mile approach.                                                      demonstrator projects
     • Modelling/Simulation of people transport (from/to main           • April 2019: deployment of experiments
        transport hubs).                                                 • January 2020: end of experiments, evaluation and
                                                                            dissemination of results.

                                                                                                                                                                                                                                                                 Easymile autonomous car minibus

22                                                                                                                                                                                                                                                                                           23
3
  MOBILITY

E X P E R I M E N TAT I O N

 VUF
                    VUF is a Toulouse
                                                   E X P E R I M E N TAT I O N

                                                    MICRO-MOBILITY
                                                              The Take Care System Micro-
                                                                                                   E X P E R I M E N TAT I O N

                                                                                                   TAROT ANALYTICS
                                                                                                                 Tarot Analytics (French Tech
                                                                                                                                                     4
                                                                                                                                                    BREATHABLE
                                                                                                                                                    An Open Metropolis for an adaptable, efficient and breathable
                    start-up having deve-                     mobile start-up created in                         Ticket) has developed a tool       city.
                    loped a utility tricycle                  2014 develops caretaker                            dedicated to logistics and
to carry loads.                                               services (conciergeries) for        delivery businesses offering to simplify          Aware of inescapable global warming,      the riverside (the Garonne), the fight
                                                   secured storage of new micro-mobility          and optimise the planning and implemen-           Toulouse Metropole is seeking to embark   to reduce heat islands and the establi-
                                                   resources and their charging.                  tation of delivery rounds.                        on a proactive policy of urban change     shment of an urban and environmental
Keywords:                                                                                                                                           by a policy for adapting neighbourhoods   observatory (project 10) and finally by
utility tricycle; load             GOAL
                                 ACHIEVED
                                                   Keywords:                                      Keywords:                                         and habitats (project 9), greening the    the development of effective and pooled
transport; waste                                   micro-mobility; multi-modal                    multi-site delivery;                              urban environment, development of         networks (project 11).
collection; economy/                                                                 BEING                                           FINAL
                                                   hubs; conciergeries;           DEPLOYMENT      planning optimisation.             PHASE
safety; IOT (connected bike);                      electrical recharging.
made in France.                                                                                                                                     +10% of green spaces by 2020
                                                                                                  Pilot service                                     +300 of flower-covered walls for private households
Pilot service                                      Pilot service                                  Waste Management and Technical Resources.
Waste Management and Technical Resources.          Development Delegation - Major Projects.                                                         +2,000 trees/year
                                                                                                  Objectives
Objectives                                         Objectives                                     • Demonstrate the relevance of planning
• Offer innovative mobility with stable, safe      • Deploy a micro-mobility service to comple-     optimisation
  and robust electric assistance specific to         ment the urban transport network             • Test the solution on a large scale with deli-
  the transport of loads in urban, industrial      • Bring mobility to the Toulouse Aérospace       veries to Toulouse schools
  and off-road environments.                         district                                     • Improve the optimisation algorithm.
• Develop sustainable mobility over the            • Offer a concierge and recharging service
  territory.                                         for micro-mobility.
• Test innovative solutions for soft, econo-
  mical, ecological and compact mobility for
  waste collection and material transport                                                                   220 delivery points a day
  (e.g. for green spaces) in the city centre
  and on the banks of the canal.                            4  participations in
• Evaluate the modularity of the VUF that is
                                                            Toulouse Metropole events
                                                                                                            12 lorries
  equipped with a crate to transport up to
  110 kg or a trailer to transport up to 300 kg.            2   container tests
                                                            At the Futurapolis Fair                         30% of time-saving
• Facilitate the movement and work of agents
                                                                                                            on the road
  thanks to utility bikes co-developed with
  occupational therapists and occupational
  physicians, the VUF is equipped with com-
                                                            2   locations identified
                                                            for meshing over
  ponents and accessories that facilitate and
                                                            Toulouse Aérospace
  secure its use.

         100 VUF produced a month
         1st series delivered in September
         2 weeks of tests
         5 km/day: cleaning
         operations on urban roads
                                                                                                                                                                                                                                        Dôme de la Grave © M. Billault

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PROJECT                 9                                                                                                                      PROJECT                10
INTEGRATED                                                                                 Results                                             ENVIRONMENTAL URBAN                                                                       Results
AND EXEMPLARY                                                                              2018                                 BEING
                                                                                                                             DEPLOYMENT
                                                                                                                                               OBSERVATORY                                                                               2018                                       BEING
                                                                                                                                                                                                                                                                                 DEPLOYMENT

DEVELOPMENT OPERATIONS
                                                                                           • ZAC Cartoucherie: first shared car park           Pilot service: Toulouse Metropole, Environment Directorate, City Planning,                • The first step in deployment of the project
Pilot service: Toulouse Metropole – Development Operations and Urban                         with 430 spaces, including electromobility        Development and Green Spaces Plan Directorate, ITE, Digitisation Directorate.               involved building the network of weather
Projects Directorate. Partners: OPPIDEA, Occitanie Region, Ademe, SAS du Tiers               terminals and car-sharing station, commis-        Partners: CNRM, Météo France, CNRS (Strasbourg City Environment Image                       sensors (T°, Humidity, Precipitation, wind, UV)
Lieu, Eneriance, SA HLM des Chalets (rent-controlled housing body), Abricoop                 sioning of the heating and cooling network,       Laboratory), CNES, Météo-France, Aerospace Valley, LISST-CIEU, AUAT, Caisse                 in real time to measure and characterise
Cooperative, Icade.                                                                          100% rainwater infiltration and participatory     des Dépôts, ADEME, ARS, Continental.                                                        urban heat islands, identify the impact of the
                                                                                             housing for 89 housing units.                                                                                                                 city (shapes, urban forms and materials) on
Objectives                                   Impacts / key figures                         • Brouardel-Europe: multi-partnership               Objectives                                     Perspectives                                 the thermal comfort of residents (thermal
                                                                                             public/private management of an urban                                                                                                         stress map), identify cool zones and their
• Accelerate urban change by setting • ZAC Cartoucherie:                                     renewal project within the framework of a         • Measure and assess the impact • Continue and consolidate the                              sanitary state (in connection with the green
  an example in certain development         1,800 shared parking spaces in the                                                                   of climate change to reduce the              partnership with Météo France. Esta-         and blue infrastructure).
                                                                                             programme combining housing, the tertiary
  projects: examples of resilient districts long term.                                                                                           vulnerability of populations and             blish a partnership with CNES.
                                                                                             sector, student and hotel residences, training                                                                                              • Purchase and positioning of sensors in real time:
  in terms of energy, risk management       CO2 emissions reduced by more than                                                                   economic activities and build an • Prioritise data collection on air quality,
                                                                                             and co-working space combined with the                                                                                                        20 installed, 30 at the end of 2018, 60 in all in 2019.
  and adaptability, etc.                    1,500 tons/year thanks to the heating                                                                attractive territory that is resilient to
                                                                                             planning of public facilities. Real estate                                                       health and flood risks to stimulate the
                                            and cooling network and 100% of                                                                      climate events.                                                                         • Equipment of 70 vehicles in the metropolitan
Perspectives                                rainwater filtering down into the                partners and developers: Eiffage Immobilier,                                                     city’s future adaptation plan for 2019.
                                                                                                                                                                                                                                           area with sensors from the Continental partner.
                                            groundwater table.                               Icade, Engie.                                     • Cross-reference and process this data • Deploy experiments on new sensors
• ZAC Cartoucherie:                                                                                                                              to provide decision-making tools and                                                    • A partnership until 2021 with the CNRM
                                             • Brouardel-Europe:                           • Faubourg Malepère: Mixed Development                                                             and solutions to be produced with the
  2021: Delivery of a high-rise timber-                                                                                                          increase the territory’s resilience to                                                    and CNRS, in particular through sharing of
  framed building.                             Approval of a PUP with the Eiffage            Zone with land control requiring a mode of                                                       Green Tech incubator and competitive
                                                                                                                                                 climate hazards and the development                                                       a thesis.
  Intergenerational Housing Project.           Company and a TAM perimeter to                governance allowing the urban and program-                                                       clusters.
                                                                                             matic orientations of the project to converge       of information applications or services.                                                • Participation in the “Solutions for the
• Brouardel-Europe:                            allow partnership financing of the                                                                                                           • Define a strategy to make data available
                                               urban project and allowing for the            with the landowners’ changing projects; deve-     • Identify relevant indicators (data in real                                                climate” Hackaton/Climathon based on
  Work on development of the Sebastopol                                                                                                                                                       over Open data.
                                               development of a neighbourhood with           lopment operation imposing transitional ame-        time), through their cross-linking, to                                                    Copernicus and other data.
  block with the Engie Company and
                                               2,000 housing units combined with             nities to organise life in the neighbourhood        characterise and anticipate the impact                                                  • A real-time pollen sensor will be positioned
  SMART targets to be pursued as part
  of Engie’s development programme.            offices and public facilities.                during construction. Development partners:          of climate change: weather, air quality,                                                  and a pollen alert application has been
                                             • Faubourg Malepère:                            Oppidea, partnership work in the form of            water (quality, level), shrinkage and                                                     tested: this first step, conducted in partner-
• Faubourg Malepère:
                                               Project workshops on 3 real estate            Urban Project Workshops and development of          swelling of clays, pollen, noise, green                                                   ship with the Digital Department, Smart City,
  Define the conditions for transitional
                                               programmes totalling approximately            a Partnership Charter.                              and blue infrastructure, buildings /                                                      the CNRM and Continental, is in the conso-
  urban planning throughout the 20 to
                                               900 housing units with delivery of the      • Guillaumet (ex CEAT): award in 2017, fol-           energy.                                                                                   lidation phase.
  30 years of urban development of the
  neighbourhood.                               Georges Mailhos school complex (18            lowing a competitive bidding process for the      • Identify the needs and uses of climate                                                  • Experiments have also been carried out
                                               classrooms) in September 2019 (work           Guillaumet Development Concession, to the           services, and promote the emergence                                                       within the framework of the project such as
• Guillaumet (ex CEAT):                        in progress). Global programme: 6,500
  - Thinking about expanding a biomass                                                       Altaréa/Cogedim - Crédit Agricole Immobi-           of products for citizens.                                                                 Pollen Alert, sensors on cars and the upco-
                                               housing units, local public facilities,
  heating network beyond the perimeter                                                       lier Group, implementation of an innovative       • Develop data/image processing                                                             ming JOP with the Caisse des Dépôts).
                                               shops and activities.
  of the development concession                                                              consultation mechanism including filmed             methods at various spatial resolutions
  - Continuity in consultation throughout • Guillaumet (ex CEAT):                            interviews with residents, mobilisation of          and in different application settings:
  the project with, in particular, citizen  Programming defined within the                   consultation platforms, implementation of           surface impermeability, vegetation,
                                                                                                                                                                                                                                                                               104
  ambassadors                               framework of the Duflot law: approxi-
                                                                                             consultation workshops and identification of        roof and wet surface characterisation,
                                            mately 1,200 housing units, with shops,                                                                                                                                                                 Participation, with
                                                                                                                                                                                                      60 real time
  - Programming of the tiers-lieu asso-                                                      civic ambassadors. Programming of a third           urban climatology, urban health (air/
  ciation defined in connection with other  services, offices, public facilities: a                                                                                                                                                                 cities worldwide in
                                                                                             place (private portage) preserving the              water pollution, allergenic areas, etc.).
  associations in the sector.               creche, sports facilities and private                                                                                                                                                                   the Climathon
                                            facilities: 2 third party places (tiers lieu     memory of the place (former aeronautical                                                                 weather sensors
                                                                                                                                               • Disseminate knowledge to players out
                                            Soufflerie and Halle aux Cheminées).             wind tunnel).                                                                                                                                          Services mobilised
                                                                                                                                                                                                      1 application
                                                                                                                                                 in the field and the scientific community.
                                                                                                                                                                                                                                                    and training on taking urban
                                                                                                                                                                                                      for citizens                                  heat islands into account
                                                                                                                                                                                                                                                    forthcoming
                                                                                                                                                                                                      1 dynamic partnership                         70 vehicles equipped
                                                                                                                                                                                                      with Météo France
                                                                                                                                                                                                                                                    with sensors by Continental

                                                                                                                                                                                                      1 POC being finalised                         Thermal stress maps
                                                                                                                                                                                                                                                    produced by LISST
                                                                                                                                                                                                      with the Caisse des Dépôts
                                                                                                                                                                                                                                                    and CNRM

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PROJECT                 11
INTELLIGENT                                                                                     Results
INFRASTRUCTURES                                                                                 2018                                FINAL
                                                                                                                                    PHASE

Pilot service: City of Toulouse (Public Lighting Domain) / Toulouse Metropole                   • 1 8 additional streets equipped in 2018.
(digital infrastructures).
                                                                                                • Prefiguration of a demonstrator neighbour­
                                                                                                   hood: Toulouse Aerospace, around the Piste
Objectives                                      - Pool the community’s various “Fibre”
                                                                                                   des Géants (a smart grid around lighting with        E X P E R I M E N TAT I O N                                              E X P E R I M E N TAT I O N
• Improve the Metropolis’s vision in terms        networks (same medium and same
                                                                                                   video / Wifi/ 4G - 5G / various sensors),
                                                                                                                                                       SOLAR ENGINEERS                                                            SOLAR COM
                                                                                                                                                                                                                BEING                                                                 BEING
   of technological developments and               network for all uses)                                                                                                                                     DEPLOYMENT                                                            DEPLOYMENT
                                                                                                   bringing together area businesses and users.
   associated services, and then infra­         - Connect all local authority sites and
   structure supervision (predictive               all connected objects
   maintenance, etc.).                          - Develop a cross-cutting, multi-disci-

                                                                                                          600 equipped candelabra
                                                   plinary approach.                                                                                                        The “Les Ingénieurs du Soleil” start-up                                   The Solar Com start-up created in 2018
• Optimise investment and resources,
                                                - Mix technologies (fibre, 4G LTE, low                                                                                     has developed a solar protection solution                                 offers solar charging stations so citizens
   improve services.
                                                   speed IoT networks, etc.).                             lamposts                                                          consisting of specially tilted sunscreens.                                can recharge their phones for free at any
• Develop an integrated “smart grids”
                                                                                                                                                                            The angles are customised for each                                        time in public spaces.
   type approach, combining energy
   networks and digital technologies, to
   pool public infrastructure and equip-
                                                Perspectives
                                                • 1,000 additional lighting appliances                   65 % energy savings,                                              façade orientation to offer the best
                                                                                                                                                      summer-winter compromise to reduce the building’s
                                                   equipped (target of 2,000 appliances                   i.e. about 200,000 kWH                      ecological footprint.
   ment.
• Integrate on-board intelligence into the        equipped by 2020)
   urban lighting system to be able to
   prepare for the new functionalities of
                                                • Launch of multi-site connection to the
                                                   digital network: schools / public sites
                                                                                                          0 intervention                              Keywords: energy transition; habitat; energy.                             Keywords: mobile recharge; green energy; place of exchange.
                                                                                                          for repairs since 2016                      Pilot service: Education Department.                                      Pilot service: Territorial Action Directorate.
   public lighting in 2030.                        / town halls / wastewater treatment
  - Develop cognitive public lighting with         plant & meter readings / waterworks
                                                   + reservoirs / public lighting stations                                                            Objectives                                                                Objectives
  shape detection
                                                   / fire cabinets / videoprotection /                                                                • Test the IMMOBLADE solution in a Toulouse school                       • Validate the business model for the solution
  - Improve lighting with lighting power
  adapted to various uses (cars, bikes,            various sensors                                                                                    • Measure the effectiveness of the system during an experimental phase   • Provide a place for exchange and encounters over the territory
  pedestrians, etc.)                            • Connected objects: experimentation
                                                                                                                                                      • Improve the atmosphere in classrooms, especially by reducing           • Set up solar charging stations for phones, cameras, tablets etc.
  - Save energy (up to 80%) by adapting            on the B612 building with temperature
                                                                                                                                                        the temperature in summer                                               • Test the solution at trade fairs and in public spaces.
  power to requirements                            / light / hydrometry / presence / CO2
                                                   sensors... within a range of 5 km                                                                  • Reduce a school’s energy needs.
• Develop a single digital network on
   two lines of action                          • Acquisition of a 4 G LTE licence.

                                                                                                                                                              2 patents                                                                   1 site equipped (Place Saint-Aubin)
  D E M ON ST R ATOR
                                                                                                                                                              2 product versions                                                          2 events end of October
 SMART GRID
                                                                 BEING
                                                                LAUNCH

 TOULOUSE AEROSPACE
 VOL DE NUIT
                                                                                                                                                              2 contracts                                                                 5 recharge terminals available
Associated partners: in process of consolidation.                                                                                                                                                                                         1 product improvement under way
                                                                                                                                                                                                                                          following first experiment
Start: end 2018
Objectives
• Rationalise and optimise equipment expenditure in the Toulouse               • Start with a first demonstrator on the perimeter of the Piste
   Aerospace Joint Development Zone.                                               des Géants, whose innovation processes have been supported
• E stablish the technical and organisational bases of new                        by the Ecocité system.
  communication and energy networks distributed over an urban                   • Prepare extension of the concept to the perimeter of the entire
  territory, using intelligent public lighting as a multi-functional support.      Toulouse Aerospace Joint Development Zone.
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